JP6383858B1 - Information management apparatus, information management method and program - Google Patents

Abstract

An object of the present invention is to improve user convenience for waiting for a turn to a store.
An information management device is communicably connected to first and second store terminals provided in a store and a user terminal used by a user. The information management apparatus registers a plurality of first turn waiting information indicating a turn waiting time for each store of the other users based on each operation of a plurality of other users with respect to the first store terminal. 1 registration means, a second registration means for registering second waiting information entered by the user terminal before the opening date of the store on the opening date of the store, including second scheduled waiting information, and waiting for a plurality of stores Display processing means for displaying the information and the second waiting information on the second store terminal.
[Selection] Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  In general, a user who uses a store such as a restaurant needs to wait until the store becomes available when the store is full when the store visits the store.

  In recent years, a system for managing such a waiting queue has been developed, and in this system, the waiting management operation can be made more efficient (for example, see Patent Document 1).

JP 2017-004390 A

  However, in the system described above, in order to wait for the turn, it is necessary to come to the store and start waiting for the turn, and then wait until the store becomes available, which is not convenient.

  Accordingly, an object of the present invention is to provide an information management device, an information management method, and a program capable of improving the convenience of the user for waiting for a store order.

According to one aspect of the present invention, the information management device is communicably connected to the first and second store terminals provided in the store and the user terminal used by the user. This information management device registers a plurality of first turn waiting information indicating a turn waiting time for each of the other users based on the operations of a plurality of other users of the first store terminal. First registration means for performing registration, second registration means for registering second waiting information including scheduled entry time on the opening date of the store, which is input by the user terminal before the opening date of the store, Display processing means for displaying a plurality of first turn waiting information and the second turn waiting information on the second store terminal , wherein the first registration means sets the time after the opening time on the opening date of the store. The first order waiting information included as the registration time is registered, and the second registration unit includes a second order including a time after a predetermined time from the opening time on the opening date of the store as a scheduled entry time. Carry out the registration of waiting information.

  The present invention makes it possible to improve the convenience of the user for waiting for a store turn.

The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. The block diagram which shows an example of a function structure of an information management apparatus. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a 1st store terminal. The sequence chart which shows an example of the process sequence of the information processing system at the time of registering turn waiting information which shows turn waiting which the store entrance scheduled time from a user terminal is not designated. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting in which the scheduled entrance time from the user terminal was designated. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting of the new opening date performed from the user terminal before the new opening date. The figure which shows an example of the screen displayed on a user terminal. The figure which shows an example of the data structure of turn waiting information. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying turn waiting information on a 2nd store terminal. The flowchart which shows an example of the process sequence of a staff screen production | generation process. The figure which shows an example of the staff screen displayed on a 2nd shop terminal.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows a configuration of an information management system (network system) including an information management apparatus according to the present embodiment. The information management system is a system for managing waiting orders of users in various stores (facility). In the present embodiment, the store includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be a store that can wait in order for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, a second store terminal 30, and a user terminal 40. The information management apparatus 10 is connected to the first store terminal 20, the second store terminal 30, and the user terminal 40 through a network 50 such as the Internet so that they can communicate with each other.

  The information management device 10 is a server device having a function for managing waiting for a turn by a user in a store. The functional configuration of the information management apparatus 10 will be described later.

  The 1st store terminal 20 and the 2nd store terminal 30 are provided in the store in which turn waiting is possible. The first store terminal 20 is installed, for example, in the vicinity of a store entrance (that is, storefront), and is mainly used by users (customers) who visit the store. For example, when the store is full when the user visits the store, the user can wait for the turn at the store by operating the first store terminal 20.

  The second store terminal 30 is installed, for example, near the cash register of the store, and is mainly used by store staff (employees, etc.). The staff of the store can check the waiting status at the second store terminal 30.

  In the present embodiment, the first store terminal 20 and the second store terminal 30 will be described as different terminals. However, the first store terminal 20 and the second store terminal 30 may be configured integrally.

  The user terminal 40 is a terminal used by a user who uses a store, for example. The user terminal 40 includes, for example, a smartphone and a tablet terminal. The user terminal 40 is used, for example, to wait for a turn from a place other than the store.

  In FIG. 1, one first store terminal 20, two second store terminals 30, and one user terminal 40 are shown for convenience, but the information management apparatus 10 includes a plurality of first store terminals 20. And the 2nd shop terminal 30 may be connected and the some user terminal 40 may be connected.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management apparatus 10, a nonvolatile memory 12, a CPU 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. Note that the nonvolatile memory 12 and the main memory 14 constitute a storage device of the information management apparatus 10.

  The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter referred to as an order management program) for managing the waiting order in the store.

  The CPU 13 is a processor that executes various programs stored in the nonvolatile memory 12, for example. Note that the CPU 13 controls the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the nonvolatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). Good.

  The communication unit 15 has a function of controlling communication with external devices such as the first store terminal 20, the second store terminal 30, and the user terminal 40 via a network such as the Internet. Note that the communication unit 15 can implement a wireless communication function such as a wireless LAN and WiFi (registered trademark), for example.

  FIG. 3 is a block diagram illustrating an example of a main functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a setting unit 106, a storage unit 107, and the like.

  In the present embodiment, the units 101 to 106 execute, for example, the order management program stored in the nonvolatile memory 12 (that is, software) by the CPU 13 (that is, the computer of the information management apparatus 10) illustrated in FIG. It shall be realized. The order management program can be stored in advance in a computer-readable storage medium and distributed. Further, this program may be downloaded to the information management apparatus 10 via a network, for example.

  Here, although each part 101-106 demonstrated as what is implement | achieved by software, the said each part 101-106 may be implement | achieved by hardware, and may be implement | achieved by the combination of software and hardware.

  In the present embodiment, the storage unit 107 is configured by, for example, the nonvolatile memory 12 shown in FIG. 2 or another storage device.

  The accepting unit 101 accepts a waiting order for a store from the first store terminal 20 based on, for example, each operation of a plurality of users on the first store terminal 20. In addition, the reception unit 101 receives a waiting order for the store from the user terminal 40 based on a user operation on the user terminal 40. Furthermore, the reception unit 101 can also receive a turn waiting for the store from the second store terminal 30.

  In the following description, the store is assumed to be, for example, a restaurant, and the waiting from the user terminal 40 includes the waiting for the turn when the scheduled entry time is not specified and the scheduled entry time as described later. This includes waiting for a designated order (waiting for future order) and waiting for a new opening date to be performed before the new opening date.

  The first registration unit 102 registers (stores) the order waiting information indicating the order waiting in the storage unit 107 when the receiving unit 101 receives the order waiting from the first store terminal 20. In addition, when the reception unit 101 receives a turn waiting from the second store terminal 30, the first registration unit 102 registers turn waiting information indicating the turn waiting in the storage unit 107.

  The second registration unit 103 registers (stores) the order waiting information indicating the order waiting in the storage unit 107 when the receiving unit 101 receives the order waiting from the user terminal 40.

  Note that the turn waiting information is stored in the storage unit 107 in the order in which the turn waiting indicated by the turn waiting information is accepted.

  For example, in response to a request from the second store terminal 30, the management unit 104 displays a screen (hereinafter, referred to as a staff screen) for displaying the turn waiting information stored in the storage unit 107 on the second store terminal 30. Generate.

  The display processing unit 105 transmits the staff screen generated by the management unit 104 to the second store terminal 30 and causes the second store terminal 30 to display the staff screen.

  The setting unit 106 performs various settings in the information management system (information management apparatus 10). Settings made by the setting unit 106 are registered (stored) in the storage unit 107.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the turn waiting information (store turn waiting information) indicating the turn waiting from the first store terminal 20 will be described. Here, a user who waits in turn from the first store terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first store terminal 20 displays a reception screen for receiving a turn waiting for the target user to the store (step S1). In addition, this reception screen is displayed via the browser which operate | moves on the 1st shop terminal 20, for example.

  For example, when the target user visits the store and the store is full, the target user performs an operation on the reception screen displayed on the first store terminal 20. Note that, for example, in order to grasp the number of users of a store, the user may be allowed to perform an operation on the reception screen even when the store is not full.

  The first store terminal 20 includes a touch panel, for example, and the target user can input (designate) the number of people entering the store on the reception screen via the touch panel.

  The reception screen in this embodiment may be anything that can input at least the number of people, but the reception screen can input, for example, the name of the target user, a telephone number, or a request for a store. It may be something like this. When the store is a restaurant or the like, as a request for the store, for example, a table seat, a counter seat, a parlor, or the like can be selected as the type of seat used by the target user. Moreover, you may enable it to select a non-smoking seat or a smoking seat.

  In addition, on the reception screen, in the same manner as the staff screen displayed on the second store terminal 30 to be described later, a waiting state (list of waiting information) may be displayed.

  Further, although it has been described that the number of people can be input on the reception screen, the number of people may be input when, for example, a “reception” button is pressed on the reception screen.

  As described above, when the target user inputs the number of persons on the reception screen, the first store terminal 20 acquires the number of persons input by the target user (step S2).

  The 1st store terminal 20 transmits the waiting-for-waiting reception request containing the acquired number of people to information management device 10 via network 50 (Step S3).

  The receiving unit 101 included in the information management apparatus 10 receives the waiting-for-waiting reception request transmitted by the first store terminal 20. Thereby, the reception unit 101 receives the turn waiting for the store in which the first store terminal 20 is provided.

  Next, the first registration unit 102 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the reception unit 101 (step S4).

  Here, the process of step S4 will be described. First, when waiting for a turn is received by the receiving unit 101, the first registration unit 102 issues a reception number for the turn waiting. This reception number is issued as a serial number each time an order waiting is received from the start of business at a store, for example. The reception number is reset when the business day changes.

  In addition, the first registration unit 102 acquires the time (registration time) when the reception unit 101 received the waiting for the turn. This registration time is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information on a route waiting for the turn. The route indicates how the order was waited. Here, since the acceptance request from the first store terminal 20 is received, the first registration unit 102 acquires “store” as a route.

  Thereby, in addition to the number of persons included in the reception request received by the reception unit 101, the first registration unit 102 generates turn waiting information including the above-described reception number, registration time, and route.

  As described above, the order waiting information generated in step S4 is registered in the storage unit 107 by the first registration unit 102 (step S5).

  When the waiting information is registered in step S5, a notification that the registration is completed (hereinafter referred to as registration completion notification) is transmitted from the information management device 10 to the first store terminal 20 (step S6). The registration completion notification includes a receipt number included in the registered turn waiting information.

  Here, it is assumed that the first store terminal 20 includes a printing device. Thereby, in the 1st store terminal 20, the registration completion notification (included in the reception number) transmitted from the information management device 10 is received, and the waiting card on which the reception number is printed is issued by the printing device. (Step S7). The registration completion notification may include information such as the reception date and time (registration time) in addition to the reception number.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued turn waiting card.

  Next, referring to the sequence chart of FIG. 5, an information management system for registering turn waiting information (first Web turn waiting information) indicating turn waiting in which the scheduled entry time from the user terminal 40 is not specified. The processing procedure will be described. Here, a user who waits in turn from the user terminal 40 is referred to as a target user.

  First, when the target user waits for the turn from the user terminal 40, the target user has a login ID and password (hereinafter referred to as target user) assigned to the target user on a predetermined Web page (site). Are entered into the information management system (information management apparatus 10) (step S11).

  Note that the login ID and password of the target user are set when the target user performs member registration, for example. It is assumed that the login ID and password of the target user are managed by the information management apparatus 10. Accordingly, although not shown in FIG. 5, the login ID and password input at the user terminal 40 are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and password are transmitted to the information management apparatus 10. The target user can log in when the login ID and password of the target user managed in the above match.

  When the target user logs in to the information management system in step S11, the target user operates the user terminal 40 to determine whether to wait for the turn in which the scheduled entrance time is not designated or the order in which the entrance time is designated. You can choose.

  When it is selected to wait for the turn without specifying the scheduled entry time, the user terminal 40 has a screen (hereinafter referred to as a first input screen) on which the number of people entering the store can be input. Is displayed. The target user operates the user terminal 40 to input the number of people on the first input screen.

  As with the above-described reception screen, the first input screen displayed on the user terminal 40 can input, for example, the name of the target user, a telephone number, or a request for the store. Also good.

  As described above, when the target user inputs the number of persons on the first input screen, the user terminal 40 acquires the number of persons input by the target user (step S12).

  When the process of step S12 is executed, the user terminal 40 transmits an order reception request including the number of persons acquired in step S12 to the information management apparatus 10 via the network 50 (step S13).

  The accepting unit 101 included in the information management apparatus 10 receives the order waiting acceptance request transmitted by the user terminal 40. Thereby, the reception part 101 receives the turn waiting with respect to a shop.

  Next, the second registration unit 103 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S14).

  In this case, the second registration unit 103 issues a reception number for the turn waiting received by the reception unit 101, similarly to the turn waiting from the first store terminal 20.

  In addition, the second registration unit 103 acquires the time (registration time) when the waiting unit 101 accepts the turn waiting. In addition, the second registration unit 103 acquires information on the above-described waiting route. Here, since the reception request including the number of persons (that is, the reception request not including the scheduled entry time) is received from the user terminal 40, the second registration unit 103 acquires “Web1” as the route.

  When waiting for a turn from the user terminal 40, the second registration unit 103 acquires the name (member name) of the target user. It is assumed that the name of the target user is stored (registered) in the information management apparatus 10 at the time of member registration. The name of the target user is associated with the login ID and password of the target user, and can be determined (acquired) when the process of step S11 is executed.

  Thereby, in addition to the number of persons included in the reception request received by the reception unit 101, the second registration unit 103 generates turn waiting information including the above-described reception number, registration time, route, and name.

  As described above, the waiting information generated in step S14 is registered in the storage unit 107 by the second registration unit 103 (step S15).

  When the waiting information is registered in step S15, a notification that the registration is completed (registration completion notification) is transmitted from the information management apparatus 10 to the user terminal 40 (step S16). This registration completion notification includes the reception number and the reception date and time (registration time) included in the registered turn waiting information, and is sent by e-mail using the e-mail address of the target user registered at the time of member registration, for example. May be.

  In this case, the user terminal 40 can receive the registration completion notification (email) transmitted from the information management apparatus 10 and display the reception number included in the registration completion notification (step S17). The registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in an application that operates on the user terminal 40 (for example, a smartphone).

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the turn waiting card in the turn waiting from the first store terminal 20 described above.

  Thus, in waiting for a turn from the user terminal 40, the target user can start waiting for a turn without visiting the store. In this case, the target user can be equated with the state in which the target user is arranged at the end of the waiting list. Therefore, the target user visits the store after the waiting order from the user terminal 40 (indicating waiting information) is registered, and is called by the store staff based on the reception number displayed on the user terminal 40. It is possible to enter the store.

  Next, referring to the sequence chart of FIG. 6, the information management system for registering the turn waiting information (second Web turn waiting information) indicating the turn waiting in which the scheduled entry time from the user terminal 40 is designated. A processing procedure will be described.

  First, the process of step S21 corresponding to the process of step S11 shown in FIG. 5 is executed. When the target user logs in to the information management system in step S21, the target user operates the user terminal 40 to determine whether to wait for the turn in which the scheduled entrance time is not designated or the order in which the entrance time is designated. You can choose.

  If it is selected to wait for the turn to specify the scheduled entry time, the user terminal 40 transmits an inquiry about the scheduled entry time that can be designated to the information management apparatus 10 (step S22). In this case, the information management apparatus 10 uses a time zone (information) for which no waiting for ordering to specify another scheduled entrance time is registered based on the waiting information stored in the storage unit 107. It transmits to the said user terminal 40 as a response with respect to the inquiry from the terminal 40 (step S23).

  When the response from the information management apparatus 10 is received, the user terminal 40 has a screen (hereinafter referred to as a second input screen) on which the number of people entering the store and the scheduled time of entry can be entered. Is displayed. Since the second input screen is the same as the first input screen described above except that the scheduled entry time can be input, detailed description thereof will be omitted. Note that, on the second input screen, it is possible to input the scheduled entry time in a time zone in which no waiting order for designating another scheduled entry time is registered.

  When the target user inputs the number of people and the scheduled entry time on the second input screen, the user terminal 40 acquires the number of people and the scheduled entry time entered by the target user (step S24).

  When the process of step S24 is executed, the user terminal 40 transmits an acceptance request waiting for the order including the number of people and the scheduled entry time acquired in step S24 to the information management apparatus 10 via the network 50. (Step S25).

  The accepting unit 101 included in the information management apparatus 10 receives the order waiting acceptance request transmitted by the user terminal 40. Thereby, the reception part 101 receives the turn waiting with respect to a shop.

  Next, the second registration unit 103 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S26).

  Here, the process of step S26 will be described. In the following description, the turn waiting information indicating the turn waiting from the first store terminal 20 described in FIG. 4 is specified as the store turn waiting information, and the scheduled entry time from the user terminal 40 described in FIG. 5 is specified. The turn waiting information indicating the turn waiting time is the first Web turn waiting information, and the turn waiting information indicating the turn waiting time designated by the scheduled entry time from the user terminal 40 described in FIG. 6 is the second Web turn waiting information. And In this case, according to the store turn waiting information and the first Web turn waiting information, as described above, the target user needs to be called in the order of the reception number when entering the store. Therefore, as described in FIGS. 4 and 5, when the store turn waiting information and the first Web turn waiting information are generated (registered), a reception number is issued.

  On the other hand, in the second Web turn waiting information, the turn waiting is managed (adjusted) so that the target user can enter the store at the scheduled entry time, and therefore, the reception number is not issued.

  Note that the second registration unit 103 acquires the time (registration time) when the reception unit 101 received the waiting for the turn. In addition, the second registration unit 103 acquires information on the above-described waiting route. Here, since the reception request including the number of people and the scheduled entry time is received from the user terminal 40, the second registration unit 103 acquires “Web2” as the route.

  Further, as described above, when waiting for an order from the user terminal 40, the second registration unit 103 acquires the name (member name) of the target user.

  Accordingly, the second registration unit 103 generates turn waiting information including the above-described route and name in addition to the number of people and the scheduled entry time included in the reception request received by the reception unit 101.

  As described above, the turn waiting information generated in step S26 is registered in the storage unit 107 by the second registration unit 103 (step S27).

  When the waiting information is registered in step S27, a notification that the registration is completed (registration completion notification) is transmitted from the information management apparatus 10 to the user terminal 40 (step S28). This registration completion notification includes the scheduled entry time (scheduled entry time entered by the target user) included in the registered turn waiting information, for example, the email of the target user registered at the time of member registration Sent by e-mail using the address.

  In this case, the user terminal 40 can receive the registration completion notification (email) transmitted from the information management apparatus 10 and display the scheduled entrance time included in the registration completion notification (step S29). As described above, the registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in an application that operates on the user terminal 40 (for example, a smartphone or the like).

  In the case of waiting for the turn when the scheduled entry time from the user terminal 40 is designated, the target user visits the store at the scheduled entry time displayed in step S27, for example, the name (member) included in the waiting information. Name) is called by the store staff to enter the store.

  Next, referring to the sequence chart of FIG. 7, the information management system for registering information (third Web turn waiting information) indicating the turn waiting time for the new opening date performed from the user terminal 40 before the new opening date. A processing procedure will be described.

  As mentioned above, waiting for a turn is normally possible only when the store is full, and the store cannot be full before the new opening date. It is common not to be able to. However, in general, since there is a high tendency to form a queue on the new opening date, and there is a high possibility of waiting for the turn, in this embodiment, the waiting for the turn from the date before the new opening is exceptionally limited to the new opening date. The configuration can be performed.

  That is, even if the information management device 10 is before the new opening date, the information management device 10 receives the information from the user terminal 40 based on the user's operation on the user terminal 40 if it is after the preset date (date and time). It further has a function of accepting the waiting for a new opening date for the store. It should be noted that the setting as to whether or not to accept the waiting for a new opening date before the new opening date can be arbitrarily set on the information management apparatus 10 side based on a request from the store. In addition, if the setting for accepting the waiting order for the new opening date from the date before the new opening date is made, the number of days before the new opening date can be accepted. It shall be configurable.

  First, before the new opening date, the process of step S31 corresponding to the process of step S11 shown in FIG. 5 or the process of step S21 shown in FIG. 6 is executed. When logging in to the information management system in the process of step S31, the user terminal 40 displays a screen that can wait for the order of the new opening date, and the target user is the user who has displayed the screen. By operating the terminal 40, it is possible to wait for the order of the new opening date before the new opening date (waiting for the order of specifying the scheduled entry time on the new opening date). Specifically, the user terminal 40 transmits an inquiry about the scheduled entry time that can be specified to the information management apparatus 10 (step S32).

  In this case, the information management apparatus 10 uses a time zone (information) in which no waiting information for specifying other scheduled entrance times is registered based on the waiting information stored in the storage unit 107. It transmits to the said user terminal 40 as a response with respect to the inquiry from the user terminal 40 (step S33). However, at this time, unless the series of processes shown in FIG. 7 has already been executed once or more, the waiting information is not registered in the storage unit 107. For this reason, when the turn waiting information is not registered in the storage unit 107, for example, the opening time that can be specified is, for example, a time period in which the business hours (scheduled business hours) on the new opening day are divided every hour ( Information) is transmitted to the user terminal 40. Here, the time for dividing the business hours is one hour, but the time for dividing the business hours is not limited to this. For example, it may be an arbitrary time such as 15 minutes or 30 minutes.

  In addition, as the scheduled entrance time that can be specified, for example, a time zone after a predetermined time (for example, 1 hour) from the opening time (business start time) on the new opening date may be presented to the user terminal 40. . According to this, a user who waits in turn at the store can wait for the turn from the opening time, but a user who waits for the turn before the new opening date cannot wait for the turn from the opening time. As described above, it is possible to achieve differentiation, and it is possible to realize processing that further guarantees that it is not a mere reservation but a waiting order.

  In addition, when the log-in date and time to the information management system in the processing of the above-described step S31 is before the date and time when the waiting order can be accepted before the new opening date, specifically, the new date from X days before the new opening date. Although it is set to be able to accept the open date order, if the login date is X + 1 days or more before the new open date, the user terminal 40 can wait for the new open date. Instead of the simple screen, the screen shown in FIG. 8 is displayed.

  FIG. 8 shows an example of a screen displayed on the user terminal 40. As described above, when the login date / time is earlier than the date / time at which the waiting for the order can be accepted, the user terminal 40 cannot select the button b1 for waiting the order as shown in FIG. A screen is displayed. According to this, it is possible to make the user recognize that the waiting for the new opening date has not yet started. In FIG. 8, the user is made aware that the waiting for the order has not yet started by disabling the selection of the button b1 for waiting for the order. However, the present invention is not limited to this. For example, by displaying a message indicating when the waiting for a new opening date is started, the user may be made aware that the waiting for the waiting has not started yet.

  Alternatively, when the login date / time is earlier than the date / time when the waiting for the turn can be accepted, the user terminal 40 may not display the button b1 for waiting for the turn. However, from the viewpoint of allowing the user to recognize that the waiting-for-waiting reception has not yet started, it is preferable that the button b1 cannot be selected or the above message is displayed.

  Returning to the description of FIG. When the response from the information management apparatus 10 by the process of step S33 described above is received, the above-described second input screen is displayed on the user terminal 40.

  When the target user inputs the number of people and the scheduled entry time on the second input screen, the user terminal 40 acquires the number of people and the scheduled entry time entered by the target user (step S34).

  When the process of step S34 is executed, the user terminal 40 transmits an order reception request including the number of people acquired in step S34 and the scheduled entry time to the information management apparatus 10 via the network 50. (Step S35).

  The accepting unit 101 included in the information management apparatus 10 receives the order waiting acceptance request transmitted by the user terminal 40. Thereby, the reception part 101 receives the turn waiting with respect to a shop.

  Next, the second registration unit 103 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S36).

  In this case, the second registration unit 103 obtains the time (registration time) when the reception unit 101 has accepted the turn waiting. In addition, the second registration unit 103 acquires information on the above-described waiting route. Here, since the reception request including the number of people and the scheduled entry time is received from the user terminal 40 before the new opening date, the second registration unit 103 acquires “Web3” as the route.

  Moreover, since it is waiting for the turn from the user terminal 40 as described above, the second registration unit 103 acquires the name (member name) of the target user.

  Note that the third Web turn waiting information generated in the process of step S36 is managed in the same way as the second Web turn waiting information so that the target user can enter the store at the planned store entry time ( Receipt number will not be issued.

  Accordingly, the second registration unit 103 generates turn waiting information including the above-described route and name in addition to the number of people and the scheduled entry time included in the reception request received by the reception unit 101.

  As described above, the turn waiting information generated in step S36 is registered in the storage unit 107 by the second registration unit 103 (step S37).

  When the waiting information is registered in step S37, a notification that the registration is completed (registration completion notification) is transmitted from the information management apparatus 10 to the user terminal 40 (step S38). This registration completion notification includes the scheduled entry time (scheduled entry time entered by the target user) included in the registered turn waiting information, for example, the email of the target user registered at the time of member registration Sent by e-mail using the address.

  In this case, the user terminal 40 can receive the registration completion notification (email) transmitted from the information management apparatus 10 and display the scheduled entrance time included in the registration completion notification (step S39). As described above, the registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in an application that operates on the user terminal 40 (for example, a smartphone or the like).

  In the case of waiting for the turn when the scheduled entry time from the user terminal 40 is designated, the target user visits the store at the scheduled entry time displayed in step S37, and for example, the name (member) included in the turn waiting information Name) is called by the store staff to enter the store.

  Here, the description has been made assuming that the user terminal 40 is called by name in the case of waiting for the order in which the scheduled entry time is designated (that is, the second Web turn waiting information and the third Web turn waiting information). By assigning a number or the like different from the reception number issued in the processing of FIGS. 4 and 5 to the target user, the number may be used instead of the name of the target user. In this case, the registration completion notification includes the number assigned to the target user, and the target user can display and confirm the number on the user terminal 40.

  In this embodiment, the route (information) included in the waiting information is described as “store”, “Web1”, “Web2”, and “Web3” for the sake of convenience. (Information) may be the type of device used for the waiting reception (for example, store terminal, feature phone, smartphone, PC, etc.). In this case, the order waiting information is the usual order waiting (that is, the order waiting in which the scheduled entry time is not specified) or the future order waiting (that is, the order waiting in which the scheduled entrance time is specified). Or a flag indicating whether it is waiting for a turn performed before the new opening date (that is, waiting for a turn when the scheduled opening time is specified on the new opening date). When the information on the type of the device is included in the waiting information, the information on the type of the device can be used, for example, for analysis of a user tendency or the like.

  FIG. 9 shows an example of the data structure of the turn waiting information stored in the storage unit 107 by executing the processes shown in FIGS.

  In the example illustrated in FIG. 9, the waiting information 107 a to 107 f is stored (registered) in the storage unit 107. As shown in FIG. 9, the turn waiting information 107a to 107f includes a reception number, the number of people, a registration time, a planned entrance time, a route, and a name. Since the reception number, number of people, registration time, scheduled entry time, route, and name are as described above, detailed description thereof is omitted here.

  Note that the turn waiting information 107a to 107f is stored in the order in which the turn waiting is accepted by the information management apparatus 10 (reception unit 101) (that is, the order of registration time).

  Of the turn waiting information 107 a to 107 f, turn waiting information 107 c and 107 d including the route “store” is turn waiting information (store turn waiting information) indicating turn waiting from the first store terminal 20. The store turn waiting information includes the reception number, the number of people, and the route (information) as described above.

  Further, among the turn waiting information 107a to 107f, the turn waiting information 107e including the route “Web1” is turn waiting information (first Web turn waiting) indicating turn waiting in which the scheduled entry time from the user terminal 40 is not specified. Information). As described above, the first Web turn waiting information includes the reception number, the number of people, the route, and the name.

  Further, among the turn waiting information 107a to 107f, the turn waiting information 107f including the route “Web2” is the turn waiting information (second Web turn waiting information indicating the turn waiting time designated by the scheduled entry time from the user terminal 40). ). As described above, the second Web order waiting information includes the number of people, the scheduled entry time, the route, and the name.

  Further, among the turn waiting information 107a to 107f, the turn waiting information 107a and 107b including the route “Web3” indicates a turn waiting indicating a turn waiting for a new opening date performed from the user terminal 40 before the store newly opens. Information (third Web turn waiting information). As described above, the third Web order waiting information includes the number of people, the scheduled entry time, the route, and the name.

  Here, in the present embodiment, it is possible to display the waiting status (that is, the waiting information) on the second store terminal 30, but when the waiting information 107a to 107f shown in FIG. 9 is displayed as it is. The store staff enters the user who registered the waiting order indicated by the second Web waiting information (order waiting information 107f) and the third Web waiting information (order waiting information 107a, 107b) at any timing. It is not possible to easily figure out what to do.

  Below, with reference to the sequence chart of FIG. 10, the process sequence of the information management system at the time of displaying turn waiting information on the 2nd shop terminal 30 is demonstrated.

  When displaying turn waiting information on the second store terminal 30, the second store terminal 30 requests the information management device 10 to display (or update) the staff screen (step S41). The process in step S41 is executed, for example, when an operation is performed on the second store terminal 30 by a store staff or when an operation is not performed on the second store terminal 30 for a predetermined period.

  In response to a request from the second store terminal 30, the management unit 104 acquires the waiting information stored (registered) in the storage unit 107 (step S42).

  Next, the management unit 104 executes processing for generating a staff screen (hereinafter referred to as staff screen generation processing) for displaying the order waiting information acquired in step S42 (step S43).

  In the staff screen generated in step S43, as described above, the second and third Web turn waiting information is the turn waiting information registered in the order in which turn waiting is accepted (the store turn waiting information and the first Web turn waiting information). Information). Details of the staff screen generation processing will be described later.

  The display processing unit 105 transmits screen data for displaying the staff screen generated in step S43 on the second store terminal 30 to the second store terminal 30 (step S44).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, the staff screen is displayed on the second store terminal 30 (step S45). In addition, this staff screen is displayed via the browser which operate | moves on the 2nd shop terminal 30, for example.

  Next, the procedure of the staff screen generation process (the process of step S43 shown in FIG. 10) will be described with reference to the flowchart of FIG.

  First, the management unit 104 acquires the current time (step S51). The current time can be obtained from, for example, a clock built in the information management apparatus 10.

  Subsequently, the processes of steps S52 to S54 are executed for each of the store waiting information and the first Web waiting information of the waiting information acquired in step S42 shown in FIG. Hereinafter, the order waiting information to be processed is referred to as target order waiting information. In addition, a user who has registered the turn waiting indicated by the target turn waiting information is referred to as a target user.

  In this case, the management unit 104 waits for the number of pieces of turn waiting information whose registration time is earlier than the target turn waiting information of the turn waiting information acquired in step S42, that is, in front of the target user. The number of waiting groups obtained by adding the target user (group) to the number of user groups is counted (step S52). Here, it is assumed that the user (the group) counted as the number of waiting groups is a user who has not been guided to the store yet.

  Here, in the present embodiment, a time (hereinafter referred to as a unit waiting time) until a set of users waiting for a turn can enter the store is set in advance. Therefore, the management unit 104 multiplies the number of waiting groups counted in step S52 by this preset unit waiting time, so that the target user enters the store (that is, uses the store). The time until it is possible (hereinafter referred to as waiting time) is calculated (step S53). The unit waiting time is set for each store on the information management device 10 (information management system) side based on a request from the store.

  Next, the management unit 104 calculates the scheduled entry time by adding the waiting time calculated in step S53 to the current time acquired in step S51 (step S54).

  Here, it is determined whether or not the processing in steps S52 to S54 described above has been executed for all the store turn waiting information and the first Web turn waiting information in the turn waiting information acquired in step S42 (step S55). .

  When it is determined that the processing is not executed for all the store turn waiting information and the first Web turn waiting information (NO in step S55), the process returns to step S52 and is repeated. In this case, the processing of steps S52 to S54 is executed using the store turn waiting information or the first Web turn waiting information that has not been processed as the target turn waiting information.

  On the other hand, when it is determined that the processing has been executed for all the store waiting information and the first Web waiting information (YES in Step S55), the management unit 104 performs the step for all the store waiting information and the first Web waiting information. Based on the scheduled entrance time (waiting time) calculated in S54 and the scheduled entrance time included in the second and third Web turn waiting information, the turn waiting information acquired in step S43 is rearranged (step S56). . In this case, the management unit 104 rearranges the order waiting information acquired in step S43 in order from the earliest scheduled entry time.

  Here, when the order waiting information is rearranged in step S56, the order based on the registration time of the order waiting information may be different due to the presence of the second and third Web order waiting information. In particular, since the third Web turn waiting information is the turn waiting information performed before the new opening date, when there is the third Web turn waiting information, the arrangement is always different from the sequence based on the registration time of the turn waiting information. End up. Since the above-described waiting times are simply calculated based on the order of the registration times, the waiting times need to be changed (updated) if they are changed from the arrangement based on the registration times by the process of step S56. is there.

  Therefore, it is determined whether or not the order waiting information rearranged in step S56 is different from the order based on the registration time (step S57).

  When it is determined that the arrangement is different (YES in step S57), the management unit 104 waits for the waiting time (and the waiting order information for the shop or the first Web waiting information) for which the arrangement (that is, the order) has been changed (and (Scheduled entry time) is updated based on the order (order) of the waiting information rearranged in step S56 (step S58). Note that the waiting time calculation process in this case is the same as that in step S53, and thus detailed description thereof is omitted.

  When the process of step S57 is executed, the management unit 104 generates a staff screen (screen data) for displaying the order waiting information rearranged in step S56 and the waiting time updated in step S58 (the screen data). Step S59).

  When it is determined that the arrangement is not different (that is, they are the same) (NO in step S57), the process of step S58 is not executed, and the process of step S59 is executed.

  In the present embodiment, it is assumed that the waiting time is displayed on the staff screen as will be described later. However, if the waiting time is not displayed on the staff screen, the processing in steps S57 and S58 may be omitted. Absent.

  FIG. 12 shows an example of the staff screen displayed on the second store terminal 30. FIG. 12 shows the staff screen 200 on which the waiting information 107a to 107f stored in the storage unit 107 shown in FIG. 9 is displayed.

  In the staff screen 200 shown in FIG. 12, the waiting information 107a to 107f is displayed from the top in ascending order of waiting time. As described in the staff screen generation process described above, the waiting time is not calculated for the waiting information 107a, 107b, and 107f, so the waiting time column of the waiting information 107a, 107b, and 107f is the scheduled entry time. Is displayed. This scheduled entry time is the time designated (input) by the user when registering the waiting information. On the other hand, the scheduled entry times of the waiting information 107c to 107e are waiting times calculated in the staff screen generation process described above.

  According to the example of the staff screen 200 shown in FIG. 12, the staff of the store calls the user in the order of the waiting information 107c, 107d, 107a, 107e, 107b, 107f and enters the store.

  In addition, as described above, in the case of the waiting information 107a, 107b, and 107f (users who have registered), the staff screen 200 calls the waiting information 107a, 107b on the staff screen 200 because it is called by the name (member name) instead of the reception number. And the name included in 107f are displayed.

  The waiting information 107a and 107b are the third Web waiting information as described above. In the staff screen 200 shown in FIG. 12, for example, the route (Web3) is displayed in the column of the reception number of the third Web turn waiting information, and the third Web turn waiting information is replaced with other turn waiting information (store turn waiting information, first Web The information is displayed in an easily distinguishable manner from the waiting information and the second Web waiting information). According to this, the staff of the store can easily grasp the presence of the third Web turn waiting information.

  In the case of the third Web waiting information, since it is called by the name instead of the reception number as described above, it is assumed here that information indicating the third Web waiting information is displayed in the reception number column. Information indicating the third Web turn waiting information may be displayed in a separate column or separately. In addition, here, the route is displayed as information indicating that it is the third Web order waiting information. However, the present invention is not limited to this, and is information that can be identified as the third Web order waiting information such as a specific mark. Any information may be displayed as long as it is present.

  In the present embodiment described above, any user who can log in to the information management system can wait for the new opening date before the new opening date. However, for example, it is possible to wait for the order of the new opening date before the new opening date only when predetermined conditions are met.

  For example, the information management apparatus 10 distributes information on a store to be newly opened to a member registered as a member of the information management system by e-mail or Push notification several days before the new opening date. In addition to the introduction of the store, the information (distribution information) includes information (URL, etc.) for accessing a Web page (site) that can wait for the order of the new opening date before the new opening date. It shall be. The information management apparatus 10 accesses the Web page from the URL included in the distribution information described above, and only for the user terminal 40 logged in to the information management system from the date before the new opening date for the store introduced by the distribution information. The user terminal 40 logged into the information management system by another method may not be allowed to wait for the order from the date before the new opening date.

  In this embodiment, even if the information management apparatus 10 is before the store is newly opened, the information management apparatus 10 can accept the third Web turn waiting information that indicates the turn waiting for the new opening date exceptionally based on a request from the store. It has various functions. That is, the second registration unit 103 has a function of registering the third Web turn waiting information in the storage unit 107 even if it is before the new opening date.

  According to this, even if it is a new opening date when the store opens, the user can go to the store in advance while waiting for the turn instead of going to the store, It is possible to reduce the waiting time in

  Moreover, in this embodiment, the information management apparatus 10 uses the time zone (information) obtained by dividing the business hours of the new opening date every predetermined time as the scheduled entrance time that can be designated when registering the third Web waiting information. It transmits to the user terminal 40. That is, since the user cannot specify a date other than the new opening date, it is possible to prevent the user from erroneously specifying the date before the new opening date as the scheduled entrance time. According to this, it is possible to prevent a situation where the user accidentally comes to the store before the new opening date.

  Furthermore, in this embodiment, the information management apparatus 10 uses the time zone (information) after a predetermined time from the opening time of the new opening date as the scheduled entrance time that can be specified when registering the third Web waiting information. Transmit to the terminal 40. That is, the user who waits for the turn before the new opening date cannot wait for the turn from the open time, while the user who waits for the turn at the store (first store terminal 20) waits for the turn from the open time. Will be able to. According to this, it is possible to expect dispersion of store visit times when users visit stores. That is, it is possible to make it difficult for the user to concentrate on the store and come to the store, resulting in a long waiting time.

  Further, in the present embodiment, the display processing unit 105 displays the second Web store in a manner in which the third Web turn waiting information can be distinguished from other turn waiting information on the staff screen for checking the waiting state of the store staff. It is displayed on the terminal 30. According to this, even if it is a case where the privilege of waiting for an early turn is distributed to a user who has been waiting for a turn before the new opening date, the store staff can wait for an early turn to which user. It becomes possible to grasp at a glance whether or not the privilege should be distributed.

  Furthermore, in the present embodiment, it is possible to register the third Web turn waiting information before the new opening date. For example, the third Web turn is used together with the advertisement on the Web for announcing the new opening. It is possible to prompt the user to register waiting information. In other words, it can be expected to improve the customer-collection effect.

  According to the embodiment described above, it is possible to improve the convenience of the user for waiting for a store order.

  In the present embodiment, the information management apparatus 10 has been described as one apparatus. However, for example, a configuration in which the functions of the information management apparatus 10 are distributed to a plurality of apparatuses may be employed.

  The method described in the above-described embodiment includes, as programs that can be executed by a computer, a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO), It can also be stored and distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and a single device such as a personal computer or a plurality of devices are connected to a network. Any configuration such as a system may be used.

  The computer in the present invention is not limited to a personal computer, but includes a processing unit, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Nonvolatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Wireless communication part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal , 50 ... network, 101 ... reception unit, 102 ... first registration unit, 103 ... second registration unit, 104 ... management unit, 105 ... display processing unit, 106 ... setting unit, 107 ... storage unit.

Claims (6)

An information management device that is communicably connected to first and second store terminals provided in a store and a user terminal used by a user,
First registration means for registering a plurality of first turn waiting information indicating a turn waiting time for each of the other users based on the operation of each of the plurality of other users with respect to the first store terminal; ,
A second registration means for registering second waiting information including a scheduled entry time on the opening date of the store input by the user terminal before the opening date of the store;
Display processing means for displaying the plurality of first turn waiting information and the second turn waiting information on the second store terminal ;
The first registration means registers first waiting information including a time after the opening time on the opening date of the store as a registration time,
The second registration means is an information management device for registering second turn waiting information including a time after a predetermined time from an open time on an opening date of the store as a scheduled entrance time . The second registration means includes
If it is after a predetermined day before a predetermined number of days from the opening date of the store, the second waiting information is registered,
The information management device according to claim 1, wherein the second waiting information is not registered if the date is before the predetermined date. The second registration means includes
If the user terminal requests that the second waiting information be registered before the predetermined date, the user terminal can register the second waiting information after the predetermined date. The information management apparatus according to claim 2 , which notifies The display processing means includes
The information management device according to claim 1, wherein the second turn waiting information is displayed on the second store terminal so as to be distinguishable from other turn waiting information. An information management method executed by an information management device connected to be communicable with first and second store terminals provided in a store and a user terminal used by a user,
A step of registering a plurality of first turn waiting information indicating a turn waiting time for each of the other users based on each operation of the plurality of other users with respect to the first store terminal;
Registering second waiting information including the scheduled entry time on the opening date of the store, which is input by the user terminal before the opening date of the store;
Displaying the plurality of first turn waiting information and the second turn waiting information on the second store terminal, and
The step of registering the first waiting information performs registration of the first waiting information including a time after the opening time on the opening date of the store as a registration time,
The step of registering the second waiting information is an information management method for registering the second waiting information including a time after a predetermined time from the opening time on the opening date of the store as a scheduled entry time . A program executed by a computer of an information management device that is communicably connected to a first and second store terminals provided in a store and a user terminal used by a user,
In the computer,
The first store based on the operation of each of the plurality of other users to the terminal, a first waiting information of a plurality of indicating the waiting for the shop each of the other users, open the store Registering the first turn waiting information including the time after the open time in the day as the registration time ;
It is the second waiting information including the scheduled entry time on the opening date of the store, which is input before the opening date of the store by the user terminal, and is a predetermined time or later from the opening time on the opening date of the store Registering the second turn waiting information including the time as the scheduled entry time ;
Displaying the plurality of first turn waiting information and the second turn waiting information on the second store terminal.

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