JP6154599B2 - Telephone reservation system - Google Patents

Description

  The present invention relates to a telephone reservation system in which a user can make a reservation by telephone to a store such as a restaurant.

  When using restaurants such as restaurants, they often visit after making a reservation. In this case, conventionally, the user himself / herself checks the telephone number of the store to make a call or starts a predetermined website or application program on a mobile terminal (a mobile phone including a smartphone, a PHS, a tablet computer, etc.) Then, a predetermined operation is performed on the website of the store displayed there, for example, an operation indicating that a telephone call is made, thereby calling the store. Typical examples of these are shown in Patent Documents 1 to 3 below.

  In recent years, stores such as restaurants usually provide information on websites. Under such circumstances, there are websites that contract with a plurality of stores and provide information about various stores for a certain business category.

  In this case, the store may pay a certain amount for posting on the information providing site. Therefore, there is a demand for a store to know how effective it is by being posted on an information providing site. One way to do this is to grasp the number of accesses to restaurants' websites.

JP 2003-122996 A JP 2002-279262 A JP 2001-306714 A

  In the case of judgment based on the number of accesses, just because there is the number of accesses to a website is not necessarily certain. This is because it is effective for the store to actually visit the store, but the causal relationship between the browsing of the information providing site and the visit is not always clear.

  Therefore, when browsing the information provision site of the store, it is required to tell the user to that effect, or the user's operation at the information provision site, for example, a call is made directly to the store from the website, The effect is measured by keeping records such as.

  On the other hand, even if a phone call is made from a website, the user does not always come to the store, but may be merely an inquiry. Also, even if you call for a reservation, you may not be able to make a reservation for reasons such as full seats. Therefore, it is required that a user who makes a call via a website or an application program can accurately determine that the user has actually visited the store.

  In other words, in the case of a conventional system, although it can be technically determined until the user makes a call via a store information providing site or application program, it is technically necessary whether the user actually visited the store. Cannot be judged. Therefore, a method for objectively verifying the effectiveness of the information providing site is desired.

  Furthermore, when a conventional system is used, the user pays for the store directly from the user's own mobile terminal, which causes an economic burden of incurring a telephone charge.

  In view of the above problems, the inventor has made the following invention.

The first invention is a telephone reservation system in which a user makes a reservation for a store by telephone, and the telephone reservation system monitors a call state between a user's mobile terminal and a store telephone in the store. A call history information storage unit that acquires and stores information related to a call between the portable terminal and the store telephone from the telephone function processing unit, and a terminal installed in the store that can communicate with the portable terminal When the mobile terminal is brought into contact with or close to the device, a store visit information receiving unit that receives store visit information from the terminal device or the mobile terminal, a store visit information storage unit that stores the received store visit information, and the call history information A verification process for determining that there is a store visit corresponding to the call by verifying information related to the call stored in the storage unit and store visit information stored in the store visit information storage unit. The information regarding the call includes user identification information, store identification information, and call date and time information, and the store visit information includes user identification information, store identification information, and store visit information. It is a telephone reservation system that includes date and time information .

  According to the present invention, it is possible to technically determine the causal relationship between browsing the store information providing site and visiting the store, and the effectiveness of the store information providing site can be objectively determined.

In the above-described invention, the call date and time information includes a call end time, and the collation processing unit includes the user after the call end time of the information related to the call stored in the call history information storage unit. It can be configured as a telephone reservation method for determining that there is a store corresponding to the call by retrieving from the store information storage unit whether the store visit information exists.

  It is possible to determine that the user has visited the store after making a call by executing the processing as in the present invention.

In the above-described invention, the verification processing unit includes information related to a call stored in the call history information storage unit when a call time obtained from the information related to the call stored in the call history information storage unit is a predetermined time or longer. The telephone reservation method for collating the store visit information stored in the store visit information storage unit.

  When collating, it is recommended that the call time be longer than a certain level. This is because when there is no actual call but only the call history is left, it cannot be said that the customer has made a call and has not been made a decision target. Therefore, with this configuration, it is possible to reduce verification processing without a call entity and to reduce processing load.

In the above-described invention, the telephone reservation system further includes a user information storage unit that stores user identification information for identifying a user and points, and the verification processing unit further corresponds to the call. When it is determined that the store has been visited, a predetermined special point is added to the user's points stored in the user information storage unit, and when it is not possible to determine that there is a store corresponding to the call, the user information storage A special point is added when a predetermined point is added to the user's point stored in the department and it is determined that there is a store corresponding to the call, and it cannot be determined that there is a store corresponding to the call. It can be configured like a telephone reservation system that is larger than the points given in the case .

  As in these inventions, when only a call is made, or when a visit confirmation is obtained after making a call, points may be given. In the former case, it can be confirmed that at least the store information has been browsed, and in the latter case, the causal relationship between the view of the store information and the visit can be specified. Especially in the latter case, the incentive is higher than in the former case, so that the user can call from the store information that the user browses, and incentive to hold the portable terminal over the reader when visiting the store. Connected.

The above-described telephone reservation system can be configured as follows. That is, the user is a telephone reservation system is line power sale talk reservation method of performing reservation of the store in the phone, the telephone reservation system stores information about the call between the store telephone of the mobile terminal and the store user A call history information storage unit, and a store visit information storage unit that stores store visit information of the user. The information related to the call includes user identification information, store identification information, call date and time information, The store visit information includes user identification information, store identification information, and store visit date / time information, and monitors a call state between the user's mobile terminal and the store phone of the store, acquiring information about the call between the mobile terminal and the store telephone, the steps of the information about the call stored in the call history information storage section between said mobile terminal and the store telephone, Which can communicate with the serial mobile terminal, by said mobile terminal to the terminal device that is installed in the store is in contact with or close, step to be stored in the visit information storage unit accepts the visit information from the terminal device or the mobile terminal And determining that there was a store visit corresponding to the call by comparing the information about the call stored in the call history information storage unit with the store visit information stored in the store visit information storage unit. It can be configured like a telephone reservation method to be executed .

  By using the telephone reservation system of the present invention, it is possible to technically determine the causal relationship between browsing the store information providing site and visiting the store. Thus, the effectiveness of the store information providing site can be objectively determined.

  Further, by using the present invention, the user can make a call using the Internet telephone, so that the burden of the telephone charge that has been conventionally borne is eliminated and the economic burden is reduced.

It is a figure which shows typically an example of the whole structure of the telephone reservation system of this invention. It is a figure which shows typically an example of the hardware constitutions of the computer which implement | achieves the telephone reservation system of this invention. It is a flowchart which shows typically an example of the process at the time of the reservation in this invention. It is a flowchart which shows typically an example of the processing process at the time of the store visit in this invention. It is a figure which shows an example of an individual identification information storage part typically. It is a figure which shows an example of a telephone related information storage part typically. It is a figure which shows typically an example of a telephone call history information storage part. It is a figure which shows an example of a user information storage part typically. It is a figure which shows an example of a store visit information storage part typically. It is a figure which shows an example of the screen of a restaurant typically. It is a figure which shows typically an example of another structure of another implementation sun of the telephone reservation system of this invention.

  A conceptual diagram of an example of the system configuration of the telephone reservation system 1 of the present invention is shown in FIG. An example of the hardware configuration of a computer that implements the telephone reservation system 1 is shown in FIG. The telephone reservation system 1 can send and receive information to and from the mobile terminal 5 used by the user.

  The telephone reservation system 1 is realized by a computer such as a server. A computer that implements the telephone reservation system 1 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk that store information, a display device 72 such as a display, a keyboard and a pointing device. It has an input device 73 such as a device (mouse, numeric keypad, etc.) and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN. Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70. When using the information stored in the storage device 71 in the processing, each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate. FIG. 1 shows a case where the telephone reservation system 1 is realized by two servers. However, the telephone reservation system 1 may be realized by a single computer, or the functions are distributed in three or more computers. May be.

  Each means in the present invention is only logically distinguished in function, and may be physically or virtually the same area.

  The mobile terminal 5 is a portable communication terminal used by a user, and is preferably a mobile phone including a smartphone, a PHS, a tablet computer, or the like. Further, the portable terminal 5 is equipped with a non-contact IC chip that enables communication with the reading device 4, and transmits / receives information to / from the reading device 4. An example of the portable terminal 5 is a portable terminal 5 equipped with a FeliCa (registered trademark) function. The mobile terminal 5 stores user identification information that can uniquely identify the user in the storage unit. The user identification information includes the case of mobile terminal 5 identification information that can uniquely identify the mobile terminal 5. When the portable terminal 5 is brought into contact with or close to the reading device 4 (holding up), predetermined information may be read and the read information and user identification information may be sent to the call history management server 3.

  The portable terminal 5 is provided with an application program for realizing the telephone reservation system 1 of the present invention. The application program uses a telephone number issued by a telephone management function server, which will be described later, and uses the Internet. A call control function for realizing a telephone is provided.

  The reading device 4 is a terminal device (R / W device) that is installed in a store such as a restaurant and can communicate with the mobile terminal 5 by contact or non-contact. The storage unit of the reading device 4 stores identification information (store identification information) that can identify the store or the reading device 4.

  There are various communication methods for communication between the reading device 4 and the portable terminal 5, but an RFID such as NFC (Near Field Communication) is an example. However, the present invention is not limited to this. The reading device 4 can be either a device that can communicate over a network such as the Internet or a device that cannot communicate over a network.

  In the case of the reading device 4 capable of communication over a network, user identification information stored in a predetermined storage unit of the portable terminal 5 is read, and the read user identification information, store identification information, and date / time information are described later as store visit information. It is sent to the call history management server 3. Here, the reading device 4 capable of communication over a network is a device capable of communication over a network (for example, POS) connected to the reading device 4 in addition to a built-in communication function in the reading device 4 itself. Including cash register and computer terminal).

  In the case of the reading device 4 that cannot communicate on the network, the store identification information stored in the reading device 4 is sent to the mobile terminal 5, and the user identification information, the store identification information, and the date / time information are used as store visit information from the mobile terminal 5. It is sent to the call history management server 3. In this case, the reading device 4 also sends information of the call history management server 3 to be accessed to the portable terminal 5 together with the store identification information, and the portable terminal 5 sends the store visit information based on the information to the call history management server 3. Send to.

  Furthermore, as another form of the reading device 4, information is not transmitted and received between the reading device 4 and the portable terminal 5, but a predetermined server, for example, a call history management server 3 described later, is accessed from the portable terminal 5. Then, the user identification information of the user may be encoded (for example, a two-dimensional code) and displayed on the portable terminal 5, and the code may be read by the reading device 4. In this case, the reading device 4 acquires the user identification information by reading the code displayed on the portable terminal 5, and sends the user identification information, store identification information, and date / time information to the call history management server 3 described later as store visit information. The user identification information may be an encrypted code. In this case, the code displayed on the mobile terminal 5 is read by the reader 4 and decrypted to obtain the user identification information.

  The telephone reservation system 1 includes a telephone function management server 2 that performs a process related to a telephone function, and a call history management server 3 that performs a process of managing a user's call history.

  The telephone function management server 2 includes an individual identification information storage unit 20, a call processing unit 21, a telephone related information storage unit 22, a telephone transfer processing unit 23, and a telephone function processing unit 24.

  The individual identification information storage unit 20 corresponds to individual identification information for making a telephone call to a store, for example, an Internet telephone number assigned to the store, the store identification information, and the phone number of the store Then remember. This Internet telephone number is a telephone number starting with “050”. It should be noted that the individual identification information is not an Internet telephone number, and any information can be used as long as the information can uniquely identify the store. FIG. 5 schematically shows an example of the individual identification information.

  The call processing unit 21 browses store information with an application program started on the mobile terminal 5 and wishes to make a call, so that the user identification information, the store identification information, the terminal type, etc. are received from the mobile terminal 5. A call request including various types of identification information is received. Based on the received various types of identification information, a store to be called is specified, and individual identification information given to the store is extracted from the individual identification information storage unit 20. Based on the extracted individual identification information, an Internet telephone line is established between the portable terminal 5 and the telephone function management server 2.

  The telephone related information storage unit 22 stores various types of identification information received by the call processing unit 21, date / time information on the call, and individual identification information of the partner store. FIG. 6 schematically shows an example of the telephone related information storage unit 22.

  The telephone transfer processing unit 23 extracts the telephone number of the store stored in the individual identification information storage unit 20 and uses the Internet telephone established between the mobile terminal 5 and the telephone function management server 2 as the telephone of the store. By transferring to the number, a telephone line is established between the portable terminal 5 and the store telephone 6. For example, a server that controls a call functions as the telephone transfer processing unit 23. An example of such a server is a SIP server, but is not limited thereto.

  The telephone function processing unit 24 monitors the call state between the mobile terminal 5 and the store telephone 6 and detects when the call is disconnected. Then, control information related to the telephone call between the portable terminal 5 and the store telephone 6 is passed to the call history management server 3. For example, various types of identification information (user identification information, store identification information, etc.) received by the call processing unit 21, individual identification information of the store that is the destination of the call, call start time, call time or call end time, etc. The call history management server 3 is handed over.

  The call history management server 3 includes a call history information management unit 30, a user information storage unit 31, a call history information storage unit 32, a store visit information reception processing unit 33, a store visit information storage unit 34, and a verification processing unit 35.

  The call history information management unit 30 receives information sent from the telephone function management server 2 and stores it in a call history information storage unit 32 and a user information storage unit 31 to be described later.

  The call history information storage unit 32 stores the information received by the call history information management unit 30. FIG. 7 schematically shows an example of the call history information storage unit 32. In FIG. 7, each call history is managed with identification information.

  The user information storage unit 31 associates the user identification information received by the call history information management unit 30 with the call history identification information stored when the call history information storage unit 32 stores the user identification information. Remember. FIG. 8 schematically shows an example of the user information storage unit 31. FIG. 8 may store information on user attributes such as name, address, telephone number, age, and sex.

  Note that the call history information storage unit 32 and the user information storage unit 31 may be configured integrally.

  The store visit information reception processing unit 33 receives store visit information indicating that the user has visited the store from the reading device 4 installed in the store or the mobile terminal 5 used by the user. The store visit information includes user identification information, store identification information for identifying the store or the reading device 4, date information, and the like.

  The store visit information storage unit 34 stores store visit information received by the store visit information reception processing unit 33. FIG. 9 schematically shows an example of the store visit information storage unit 34.

  The collation processing unit 35 collates the information stored in the user information storage unit 31 and / or the call history information storage unit 32 with the store visit information stored in the store visit information storage unit 34 at a predetermined timing. Then, after the call history, if the visit information of the user is in the store information storage unit 34, it is determined that the user has visited the store using the system of the present invention, and the user information stored in the user information storage unit 31 is stored. Add a predetermined number of points to the points.

  Next, an example of the processing process of the telephone reservation system 1 of the present invention will be described with reference to the flowcharts of FIGS. In the following description, the case of a restaurant will be described as a store.

  First, the processing when the user makes a reservation for a restaurant will be described using the flowchart of FIG.

  When a restaurant reservation is made using the telephone reservation system 1 of the present invention, a predetermined application program installed in advance on the user's portable terminal 5 is activated (S100). Find the restaurant you want to make a reservation for. An example of the restaurant screen displayed at this time is shown in FIG.

  When making a call, by selecting “call” from the screen displayed in the application program (S110), various identification information such as a user is sent from the portable terminal 5 to the telephone function management server 2. Identification information, store identification information of a restaurant to which a call is placed, terminal type, and the like are sent. The various identification information sent is received by the call processing unit 21 of the telephone function management server 2 (S120). For example, if the user identification information is “11111” and the store identification information is “g00001”, the call processing unit 21 receives these pieces of information.

  The call processing unit 21 that has received the various types of identification information, the individual identification given to the store for the user to call (Internet phone) the restaurant corresponding to the received store identification information Information is extracted from the individual identification information storage unit 20 (S130). Further, an Internet telephone line is established between the portable terminal 5 and the telephone function management server 2 based on the extracted individual identification information (S140).

  Further, the call processing unit 21 stores the received various types of identification information, the date / time information of the call, and the individual identification information of the partner store in the telephone related information storage unit 22 in association with each other. Therefore, it is stored in the telephone related information storage unit 22 as shown in FIG.

  When the Internet telephone line is established between the portable terminal 5 and the telephone function management server 2, the telephone transfer processing unit 23 extracts the telephone number of the store stored in the individual identification information storage unit 20, and the portable terminal The telephone line established between the portable terminal 5 and the store telephone 6 is established by transferring the Internet telephone established between the telephone 5 and the telephone function management server 2 to the telephone number of the store (S150). . By receiving this call with the store telephone 6 installed in the restaurant, a call is made between the user and the restaurant (S170).

  When the telephone function processing unit 24 detects that the call between the portable terminal 5 and the store telephone 6 has been disconnected (S180), the telephone function processing unit 24 stores information on the call end time or the call time in the telephone related information storage unit 22. Is stored (S190). Then, the telephone function processing unit 24 displays information stored in the telephone related information storage unit 22 such as user identification information, store identification information, individual identification information, call start time, call time or call end time, and the like. To pass. In the above example, “11111” as the user identification information, “g00001” as the store identification information, “050-XXXXX-XXX” as the individual identification information of the store, and “October 2012” as the call start time. "March 23, 17:15:30" and "October 23, 2012 17:18:21" are sent as the call end time.

  Then, the call history information management unit 30 of the call history management server 3 adds the call identification information for identifying the call history to the information received from the telephone function management server 2 and stores it in the call history information storage unit 32. In addition, call identification information is stored as a new call history in association with the user identification information stored in the user information storage unit 31. Note that the call identification information stored at this time may be stored so that call identification information for which collation processing, which will be described later, is completed and call identification information that has not been completed can be distinguished.

  In the example described above, the call history information management unit 30 stores, for example, “1” as the call identification information, “11111” as the user identification information, “g00001” as the store identification information, The individual identification information is “050-XXXXX-XXX”, the call start time is “October 23, 2012 17:15:30”, and the call end time is “October 23, 2012 17:00 “18 minutes 21 seconds” is stored. The user information storage unit 31 stores the call identification information “1” in association with the user identification information “11111”. At this time, the call identification information “1” is stored together with, for example, a flag indicating whether or not collation is completed so that it can be distinguished that the collation process has not been completed.

  By doing so, the process at the time of reservation ends.

  Next, processing when the user visits a restaurant will be described using the flowchart of FIG.

  When the user visits the restaurant and holds the portable terminal 5 over the reading device 4 installed in the restaurant (S200), communication is performed between the portable terminal 5 and the reading device 4, and the information is stored in the portable terminal 5. User identification information is read (S210). Then, the reading device 4 sends the read user identification information, the store identification information and the date and time information of the date and time of visit to the call history management server 3 as store visit information, and the store visit information reception processing unit 33 of the call history management server 3 It is stored in the store visit information storage unit 34 (S220).

  For example, when the user identification information is “11111”, the store that visited the store is “g00001”, and the date and time of reading is “October 23, 2012, 19:14:20”, the information is used as the store visit information. 4 is sent to the call history management server 3, received by the store visit information reception processing unit 33 of the call history management server 3, and stored in the store visit information storage unit 34. The same applies to the case of sending from the portable terminal 5 instead of sending from the reading device 4.

  The collation processing unit 35 stores the user information at a predetermined timing, for example, when the store visit information receiving processing unit 33 stores the store visit information storage unit 34 in the store visit information storage unit 34 or at a predetermined batch process such as daily or weekly. The information stored in the unit 31 and / or the call history information storage unit 32 is collated with the information stored in the store visit information storage unit 34 (S230, S240).

  That is, call identification information that has not been verified yet is extracted from the call identification information of each user stored in the user information storage unit 31, and information related to the corresponding call is extracted from the call history information storage unit 32. . For example, in the case of the user “11111”, “1” of the call identification information stored in the user information storage unit 31 of FIG. 9 has not been collated, so the information corresponding to the call identification information “1” is used as the call history information. Extracted from the storage unit 32. Here, user identification information “11111”, store identification information “g00001”, call start time “October 23, 2012 17:15:30”, call end time “October 23, 2012 17:18:21” Is extracted.

  Then, the matching processing unit 35 corresponds to the store visit information storage unit 34 based on the user identification information, the store identification information, and the extracted call end time (or the call end time calculated from the call start time and the call time). Search for store visit information. That is, the store visit information associated with the store identification information stored in the store visit information storage unit 34 includes the user identification information, and within a predetermined period from the call end time (for example, 1 day, 1 week, 2 weeks). , Within a month)).

  In the case of the above-mentioned example, since the user identification information “11111” is included and the store visit date / time information is “October 23, 2012, 19:14:20”, there is store visit information corresponding to the call history. It can be determined that there is. Therefore, the collation processing unit 35 adds a predetermined special point to the point of the user identification information stored in the user information storage unit 31 and stores it (S250). The special points are points more than points given to the user for using the telephone function of the present invention and / or visiting the store. For example, if the point given by using the telephone function is “1” and the point given by visiting the store is “2”, the special point is set to “4”. For example, when the accumulated point of the user identification information “11111” is “100”, it is updated to “104”.

  If there is no corresponding store visit information as a result of the search in S230, the verification processing unit 35 stores the points given by using the telephone function in the user identification information stored in the user information storage unit 31. The points are added (S260). For example, when the accumulated point of the user identification information “11111” is “100”, it is updated as “101”.

  The points to be given may be changed according to the call time in the call history. This includes changing the points given in stages according to the call time.

  For example, the number of points can be reduced when the time is short, and the number of points can be increased when the time is long. This is because a reservation is not necessarily made when the call time is short.

  Further, points may be given when the call time is longer than a certain time (for example, 1 minute or longer). If there is a call even if there is a call history even for a short time, there is a user who gets only points by calling and immediately disconnecting for the purpose of adding points like so-called one cut Because there is a possibility of doing. In this case, when the call time is less than the predetermined time, it is preferable not to perform the collation process of S320 as described above. That is, the collation processing unit 35 may first determine the call time, and if it is equal to or longer than a certain time, it may execute the processing after S320.

  Note that the call identification information for which the verification process has been completed is not subjected to the verification process again, such as by adding a flag indicating that the verification process has been completed.

  In the above configuration, the causal relationship between the browsing of the store information providing site and the store visit can be technically determined, but as a simpler configuration, the store visit confirmation from the store information providing site is not performed. It is good also as a structure which can perform a call to the. That is, it is good also as a structure which only gives a point with respect to the user who made the telephone call to a shop using the telephone function management server 2. FIG. In this case, the call history stored in the call history information storage unit 31 is excluded from the configuration of the call history management server 3 in the configuration of FIG. 1 except for the store visit information reception processing unit 33, the store visit information storage unit 34, and the verification processing unit 35. Based on this, a point grant processing unit 36 is provided for giving points to a user who has made a call. FIG. 11 schematically shows an example of a system configuration in the present embodiment.

  In this embodiment, the configuration of the telephone function management server 2 is the same as that of the first embodiment.

  The call history management server 3 in the present embodiment includes a call history information management unit 30, a call history information storage unit 31, a user information storage unit 32, and a point grant processing unit 33. Since the call history information management unit 30, the call history information storage unit 31, and the user information storage unit 32 are the same as those in the first embodiment, description thereof is omitted.

  Based on the call history information stored in the call history information storage unit 32, the point grant processing unit 33 adds a predetermined number of points to the user's points stored in the user information storage unit 31. That is, from the call history information stored in the call history information storage unit 32, user identification information of a call history having an unprocessed flag is extracted, and the user corresponding to the user identification information is extracted by the user information storage unit 31. Identify. Then, it is updated by adding a predetermined number of points to the user's points. Thereafter, the unprocessed flag of the call history is changed to processed.

  In this case, as in the first embodiment, the points to be given may be changed according to the call time in the call history.

  In addition, the number of points is small when the time is short, and the number is large when the time is long. Furthermore, points may be given when the call time is longer than a certain time (for example, 1 minute or longer). In this case, if the call time is less than a certain time, the point grant processing unit 33 may not perform the point grant processing.

  By using the telephone reservation system 1 of the present invention, it is possible to technically determine the causal relationship between browsing the store information providing site and visiting the store. Thus, the effectiveness of the store information providing site can be objectively determined.

  Further, by using the present invention, the user can make a call using the Internet telephone, so that the burden of the telephone charge that has been conventionally borne is eliminated and the economic burden is reduced.

1: Telephone reservation system 2: Telephone function management server 3: Call history management server 4: Reading device 5: Mobile terminal 6: Store telephone 20: Call processing unit 21: Telephone related information storage unit 22: Telephone transfer processing unit 23: Telephone function processing unit 30: Call history information management unit 31: User information storage unit 32: Call history information storage unit 33: Store visit information reception processing unit 34: Store visit information storage unit 35: Verification processing unit 36: Point grant processing unit 70: Computing device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (5)

A telephone reservation system in which a user makes a reservation for a store by telephone,
The telephone reservation system
A telephone function processing unit for monitoring a call state between the user's mobile terminal and the store phone in the store;
A call history information storage unit for acquiring and storing information related to a call between the portable terminal and the store telephone from the telephone function processing unit ;
A store visit information receiving unit for receiving store visit information from the terminal device or the mobile terminal when the mobile terminal is in contact with or in proximity to a terminal device installed in a store capable of communicating with the mobile terminal;
A store information storage unit for storing the received store information;
Information about the call to be stored in the call history information storage unit and collates the visit information stored in the visit information storage unit, and determining matching process section that there has been visited corresponding to the call, the Have
The information related to the call includes user identification information, store identification information, and call date / time information,
The store visit information includes user identification information, store identification information, and store visit date / time information.
A telephone reservation system characterized by that. The call date and time information includes a call end time,
The verification processing unit
By searching the store information storage unit for the presence of the user's store visit information after the call end time of information related to the call stored in the call history information storage unit, there is a store visit corresponding to the call. Determine
The telephone reservation system according to claim 1. The verification processing unit
When the call time obtained from the information related to the call stored in the call history information storage unit is a predetermined time or more, the information related to the call stored in the call history information storage unit and the store visit information stored in the store visit information storage unit And
The telephone reservation system according to claim 1 or 2, characterized in that The telephone reservation system further comprises:
A user information storage unit for storing user identification information for identifying a user and points;
The verification processing unit further includes:
When it is determined that there is a store corresponding to the call, a predetermined special point is added to the user's point stored in the user information storage unit, and it cannot be determined that there is a store corresponding to the call , A predetermined point is added to the user's point stored in the user information storage unit, and a special point to be given when it is determined that there is a store corresponding to the call is a store corresponding to the call. Larger than the points given when it cannot be determined.
The telephone reservation system according to any one of claims 1 to 3, wherein Telephone reservation system the user make a reservation of the stores in the phone is a line cormorant phone reservation method,
The telephone reservation system
A call history information storage unit for storing information related to a call between the user's mobile terminal and the store phone of the store;
A store information storage unit for storing store visit information of the user,
The information related to the call includes user identification information, store identification information, and call date / time information,
The store visit information includes user identification information, store identification information, and store visit date / time information,
Monitoring a call state between a user's portable terminal and a store phone in a store, and obtaining information relating to a call between the portable terminal and the store phone;
Storing information on a call between the mobile terminal and the store telephone in the call history information storage unit;
A step of receiving store information from the terminal device or the mobile terminal and storing it in the store visit information storage unit when the mobile terminal is in contact with or close to a terminal device installed in a store capable of communicating with the mobile terminal. When,
A step of determining that there is a store corresponding to the call by comparing the information about the phone call stored in the call history information storage unit with the store visit information stored in the store visit information storage unit;
The telephone reservation method characterized by performing .

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