JP5942508B2 - Server apparatus, search method and program - Google Patents

Description

  The present invention relates to a server device, a search method, and a program.

  2. Description of the Related Art Conventionally, content management systems that manage content in order to search for target content are known. For example, in order to propose a solution to a customer, there has been a content management system that searches for a solution case that meets the customer's needs among solution cases that have been implemented in the company in the past (see, for example, Patent Document 1). .

  However, in the case where there are a plurality of data servers for storing content in the conventional content management system, for each of the data servers, a search condition or the like must be specified and searched for each content in the procedure requested by the data server. It took time and effort.

  The present invention has been made in view of the above points, and an object thereof is to provide a server device, a search method, and a program that can be efficiently searched from a plurality of contents.

To achieve the above object, the server apparatus of the claims 1, and the index storage means for storing an index for retrieval of data stored in one or more data servers category your capital of the data, search receiving a request, data to be search means the index for the search to find based on the category of the data, a search response means for responding the results of the search for each category of the data, the data request to the data server A request means; a file creation means for creating a file used for updating the index stored in the index storage means from the data provided from the data server; and a plurality of information including model information to be given to the file Master storage means for storing master information associated with item information, and based on the file And a index update means for updating the index stored in the index storage unit, the file creating means, said data said are information model is applied to and associated with the information of the model If the information of one or more items is not given, the search unit creates the file with the information of one or more items associated with the information of the model given to the data, and the search means is the basis of the search condition including a category of data, characterized by searching an index of the indices of the data in the storage means category your capital for the search stored.

  According to the present invention, it is possible to efficiently search from a plurality of contents.

It is a lineblock diagram of an example of a search system concerning this embodiment. It is a block diagram of the other example of the search system which concerns on this embodiment. It is a hardware block diagram of an example of a computer apparatus. It is a processing block diagram of an example of a client terminal. It is a processing block diagram of an example of an application server. It is a processing block diagram of an example of a search server. It is a processing block diagram of an example of a content information management server. It is a processing block diagram of an example of a data server. It is a processing block diagram of the other example of a search server. It is a sequence diagram of an example showing the flow of index creation processing performed in the search system according to the present embodiment. It is a block diagram of an example of a model master. It is a block diagram of an example of the file utilized for the update of an index. It is an example sequence diagram showing the flow of the search process performed with the search system which concerns on this embodiment. It is an image figure of an example of a search screen. It is an image figure of an example of a search result screen.

Next, embodiments of the present invention will be described in detail.
[First Embodiment]
<System configuration>
FIG. 1 is a configuration diagram of an example of a search system according to the present embodiment. The search system 1 in FIG. 1 shows a configuration example in which a client terminal 10 and an application server 20 are connected to a network N1 such as the Internet. There may be a plurality of client terminals 10.

  The search system 2 shows a configuration example in which the application server 20, the search server 30, the content information management server 40, and the data server 50 are connected to a network N2 such as a LAN.

  The client terminal 10 can access the application server 20. The client terminal 10 issues a search instruction to the application server 20 and receives and displays a search result screen from the application server 20. The client terminal 10 may be in any form such as a smartphone, a mobile phone, and a tablet PC as long as it is an information processing apparatus that can display a search instruction and a search result screen.

  The application server 20 can access the search server 30 and the data server 50. The application server 20 makes a search request to the search server 30 and receives a search response. The application server 20 creates a search result screen based on the received search response and transmits it to the client terminal 10. Further, after the searcher selects one search result from the search result screen, the application server 20 may be able to acquire the details of the search result directly from the data server 50.

  The search server 30 can access the application server 20 and the content information management server 40. The search server 30 updates the search index based on the file received from the content information management server 40. The details of the file received from the content information management server 40 and the search index will be described later. In addition, the search server 30 receives a search request from the application server 20, searches a search index, and returns a search response to the application server 20.

  The content information management server 40 can access the search server 30 and the data server 50. The content information management server 40 requests data from the data server 50 and acquires the data. In the content information management server 40, a data acquisition method is set for each data server 50. Therefore, the content information management server 40 can absorb the difference in the data acquisition method from the data server 50. The content information management server 40 adds model master information to the acquired data, and creates a file used for updating the search index. Further, the content information management server 40 transfers the created file to the search server 30. Details of the model master information and the file used for updating the index will be described later.

  The data server 50 can access the application server 20 and the content information management server 40. The data server 50 may be a server that stores some content, such as a file server, a groupware server, or a DB server. The data server 50 provides the data requested from the content information management server 40 to the content information management server 40.

  The configuration of the application server 20, the search server 30, and the content information management server 40 of the search system 1 in FIG. 1 is an example, and the application server 20, the search server 30, and the content information management server 40 may be further subdivided, It is possible to have a configuration that summarizes. The configuration in which the application server 20, the search server 30, and the content information management server 40 of the search system 1 in FIG. 1 are combined is as shown in FIG.

  FIG. 2 is a configuration diagram of another example of the search system according to the present embodiment. The search system 2 in FIG. 2 is a system in which the functions of the application server 20, the search server 30, and the content information management server 40 of the search system 1 in FIG.

<Hardware configuration>
The client terminal 10, the application server 20, the search server 30, the content information management server 40, the data server 50, and the search server 60 in FIGS. 1 and 2 are realized by a computer device 100 as shown in FIG. 3, for example.

  FIG. 3 is a hardware configuration diagram of an example of a computer apparatus. A computer apparatus 100 shown in FIG. 3 includes an input device 101, a display device 102, an external I / F 103, a RAM 104, a ROM 105, a CPU 106, a communication I / F 107, an HDD 108, and the like. .

  The input device 101 includes a keyboard and a mouse, and is used to input each operation signal to the computer device 100. The display device 102 includes a display and the like, and displays a processing result by the computer device 100.

  The communication I / F 107 is an interface that connects the computer apparatus 100 to the networks N1 and N2. The computer apparatus 100 can perform data communication via the communication I / F 107.

  The HDD 108 is a non-volatile storage device that stores programs and data. The stored programs and data include an OS that is basic software for controlling the entire computer apparatus 100, and application software that provides various functions on the OS. The HDD 108 manages the stored programs and data by a predetermined file system and / or DB.

  The external I / F 103 is an interface with an external device. The external device includes a recording medium 103a. Accordingly, the computer apparatus 100 can read and / or write the recording medium 103a via the external I / F 103. Examples of the recording medium 103a include a flexible disk, a CD, a DVD, an SD memory card, and a USB memory.

  The ROM 105 is a nonvolatile semiconductor memory (storage device) that can retain programs and data even when the power is turned off. The ROM 105 stores programs and data such as BIOS (Basic Input / Output System), OS settings, and network settings that are executed when the computer apparatus 100 is activated. The RAM 104 is a volatile semiconductor memory (storage device) that temporarily stores programs and data.

  The CPU 106 is an arithmetic device that realizes control and functions of the entire computer device 100 by reading a program and data from a storage device such as the ROM 105 and the HDD 108 onto the RAM 104 and executing processing.

  The client terminal 10, the application server 20, the search server 30, the content information management server 40, the data server 50, and the search server 60 according to the present embodiment can realize various processes as described later with the above hardware configuration.

<Software configuration>
The search systems 1 and 2 according to the present embodiment are realized by the following processing blocks, for example.

<< Client terminal 10 >>
FIG. 4 is a processing block diagram of an example of a client terminal. The client terminal 10 includes an input reception unit 11, a search instruction unit 12, and a search result screen display unit 13. The input receiving unit 11 receives input of search conditions, search instructions, and the like from the searcher. The search instruction unit 12 issues a search instruction to the application server 20. The search result screen display unit 13 displays the search result screen received from the application server 20.

<< Application Server 20 >>
FIG. 5 is a processing block diagram of an example of the application server. The application server 20 includes a search request unit 21, a search result screen creation unit 22, and a search result screen transmission unit 23. The search request unit 21 makes a search request to the search server 30. The search result screen creation unit 22 creates a search result screen based on the search response received from the search server 30. The search result screen transmission unit 23 transmits the created search result screen to the client terminal 10.

<< Search Server 30 >>
FIG. 6 is a processing block diagram of an example of the search server. The search server 30 includes an index update unit 31, a search engine 32, a search response unit 33, and an index storage unit 34. The index update unit 31 updates the search index stored in the index storage unit 34 based on the file received from the content information management server 40. The search engine 32 receives a search request from the application server 20 and searches a search index stored in the index storage unit 34. The search response unit 33 returns a search response to the application server 20.

<< Content Information Management Server 40 >>
FIG. 7 is a processing block diagram of an example of the content information management server. The content information management server 40 includes a data request unit 41, a file creation unit 42, a file transfer unit 43, and a model master storage unit 44. The data request unit 41 requests data from the data server 50 and acquires the data. The file creation unit 42 adds the model master information stored in the model master storage unit 44 to the acquired data, and creates a file used for updating the search index. The file transfer unit 43 transfers the created file to the search server 30. The model master stored in the model master storage unit 44 may be acquired from a DB server as an example of the data server 50.

<< Data Server 50 >>
FIG. 8 is a processing block diagram of an example of the data server. The data server 50 includes a data providing unit 51 and a data storage unit 52. The data providing unit 51 reads the data requested from the content information management server 40 from the data storage unit 52 and provides it to the content information management server 40.

<< Search Server 60 >>
FIG. 9 is a processing block diagram of another example of the search server. The search server 60 transfers files between the application server 20, the search server 30, and the content information management server 40 among the processing blocks of the application server 20, the search server 30, and the content information management server 40 shown in FIGS. It has processing blocks excluding processing blocks that make requests and responses. Specifically, the search server 60 includes a search result screen creation unit 22, a search result screen transmission unit 23, an index update unit 31, a search engine 32, a data request unit 41, a file creation unit 42, an index storage unit 34, and a model master storage unit. 44. Description of the processing block of the search server 60 in FIG. 9 is omitted.

<Details of processing>
Below, the detail of the process of the search system 1 which concerns on this embodiment is demonstrated. Note that the processing of the search system 2 is processing based on the functions of the application server 20, the search server 30, and the content information management server 40 being integrated in the search server 60 (for example, the application server 20, the search server 30, and the content information management). Other than the file transfer, request, and response between the servers 40, the description is omitted because it is the same as the search system 1.

《Index creation process》
FIG. 10 is a sequence diagram illustrating an example of the flow of index creation processing performed in the search system according to the present embodiment.

  In step S <b> 1, the data request unit 41 of the content information management server 40 makes a data request to the data providing unit 51 of each data server 50. The data request unit 41 makes a data request according to the data acquisition method set for each data server 50. In step S <b> 2, the data providing unit 51 of the data server 50 reads the data requested from the data requesting unit 41 of the content information management server 40 from the data storage unit 52.

  In step S <b> 3, the data providing unit 51 provides the data read from the data storage unit 52 to the file creation unit 42 of the content information management server 40. In step S <b> 4, the file creation unit 42 reads a model master as shown in FIG. 11 stored in the model master storage unit 44.

  FIG. 11 is a configuration diagram of an example of a model master. The model master shown in FIG. 11 associates product categories, model groups, series, and models. The file creation unit 42 creates, for example, an XML format file in which data provided from the data providing unit 51 of the data server 50 is added with information such as the model group, series, and model read from the model master storage unit 44.

  For example, when the data server 50 is a groupware server or the like and only the model is assigned to the supplied data, the file creation unit 42 creates an XML format file to which the model group and series information is added based on the model master. To do. Further, when the data server 50 is a file server or the like, and the model group, series, and model are not given to the supplied data, the file creation unit 42 includes information that associates the file path on the file server with the model. Based on the model master, an XML format file to which model group, series, and model information is added is created.

  The XML format file created by the file creation unit 42 is an example of a file used for updating the index. FIG. 12 is a configuration diagram of an example of a file used for updating the index. The file in FIG. 12 is created in the XML format. The file of FIG. 12 includes information on the model group, series, and model.

  In step S <b> 5, the file creation unit 42 transmits a file used for updating the created index to the file transfer unit 43. In step S <b> 6, the file transfer unit 43 transfers the file received from the file creation unit 42 to the index update unit 31 of the search server 30.

  In step S7, the index update unit 31 stores the search index stored in the index storage unit 34 based on the file used for updating the index transferred from the file transfer unit 43 of the content information management server 40. Update. The index is updated by reflecting an XML format file as shown in FIG. 12 in the index stored in the index storage unit 34, for example.

  As described above, according to the index creation processing of FIG. 10, the search index stored in the index storage unit 34 of the search server 30 can be updated based on the content stored in the data server 50.

《Search processing》
FIG. 13 is an exemplary sequence diagram showing the flow of search processing performed in the search system according to the present embodiment. First, the searcher operates the input reception unit 11 of the client terminal 10 to display a search screen as shown in FIG. FIG. 14 is an image diagram of an example of a search screen. The search screen of FIG. 14 includes search condition input fields 200a and 200b. The search condition input column 200a is a column in which a searcher specifies a model. The search condition input field 200a can be created from, for example, model master information. The search condition input field 200b is a field in which a searcher inputs at least one of a case number, a search target, and a keyword.

  The input receiving unit 11 receives at least one input of a model specification for the search condition input field 200a and a case number, a search target, and a keyword for the search condition input field 200b as a search condition. When the input reception unit 11 receives a search condition and a search instruction from a searcher, the search specification unit 12 issues a search instruction based on the search condition to the search request unit 21 of the application server 20 in step S21.

  Note that the search target input in the search condition input field 200b is essential. It is not essential to enter case numbers and keywords in the search condition input field 200b. Therefore, the case number and the keyword in the search condition input field 200b may not be input (empty state). When the case number and keyword in the search condition input field 200b are empty, the input receiving unit 11 receives the specification of the model for the search condition input field 200a and the input of the search target for the search condition input field 200b as the search conditions.

  In step S <b> 22, the search request unit 21 receives a search instruction from the search instruction unit 12 of the client terminal 10 and makes a search request based on the search condition to the search engine 32 of the search server 30. In step S23, the search engine 32 searches the search index stored in the index storage unit 34 based on the search condition.

  The search index is a tab displayed in the search result display column, which will be described later, or a search target in the search condition input column 200b (repair case, serviceman mode / error code, basic / preventive efficiency case, T / I (technical information), Service manual). Note that tabs displayed in a search result display column, which will be described later, and search targets in the search condition input column 200b correspond to content categories stored in the data server 50, for example. For example, the file shown in FIG. 12 includes a tag <categories> representing a category. The search engine 32 searches the search result for each category.

  In step S <b> 24, the search engine 32 transmits a search result for each category searched for the search index to the search response unit 33. In step S25, the search response unit 33 returns the search result for each category to the search result screen creation unit 22 of the application server 20 as a search response.

  In step S <b> 26, the search result screen creation unit 22 creates a search result screen as described later based on the search response received from the search response unit 33 of the search server 30. In step S <b> 27, the search result screen creation unit 22 transmits the created search result screen to the search result screen transmission unit 23. In step S <b> 28, the search result screen transmission unit 23 transmits the search result screen to the search result screen display unit 13 of the client terminal 10.

  The search result screen display unit 13 displays the search result screen received from the search result screen transmission unit 23 of the application server 20. Therefore, the searcher can confirm the search result screen as shown in FIG.

  FIG. 15 is an image diagram of an example of a search result screen. The search result screen of FIG. 15 has a search result display field 201 added to the search screen of FIG. The search result display column 201 displays the search results for each category divided into tabs for each category. The search result display column 201 may display search results in descending order of priority according to conditions such as rank and update date. The search result display column 201 in FIG. 15 is an example in which the tab of the service manual is selected.

<Summary>
According to the search systems 1 and 2 according to the first embodiment, a searcher can acquire search results from a plurality of contents in a single operation by a single search instruction, and thus can efficiently acquire necessary search results. Therefore, according to the search systems 1 and 2 according to the first embodiment, it is possible to efficiently search from a plurality of contents with a small number of searches.

  The present invention is not limited to the specifically disclosed embodiments, and various modifications and changes can be made without departing from the scope of the claims.

DESCRIPTION OF SYMBOLS 1, 2 Search system 10 Client terminal 11 Input reception part 12 Search instruction | indication part 13 Search result screen display part 20 Application server 21 Search request part 22 Search result screen creation part 23 Search result screen transmission part 30 Search server 31 Index update part 32 Search Engine 33 Search response unit 34 Index storage unit 40 Content information management server 41 Data request unit 42 File creation unit 43 File transfer unit 44 Model master storage unit 50 Data server 51 Data provision unit 52 Data storage unit 60 Search server 100 Computer device 101 Input Device 102 Display device 103 External I / F
103 recording medium 104 RAM
105 ROM
106 CPU
107 Communication I / F
108 HDD
200a, 200b Search condition input field 201 Search result display field B Bus N1, N2 Network

JP 2010-134552 A

Claims (6)

And index storage means for storing an index for retrieval of data stored in one or more data servers category your capital of the data,
Receiving a search request, a search unit for an index for the search to find based on the category of the data,
A search response means for responding the results of the search for each category of said data,
Data request means for making a data request to the data server;
File creation means for creating a file to be used for updating the index stored in the index storage means from the data provided from the data server;
Master storage means for storing master information in which information of a plurality of items including information on a model to be given to the file is associated;
Index updating means for updating the index stored in the index storage means based on the file ;
The file creation means is attached to the data when the information of the model is attached to the data and information of one or more items associated with the information of the model is not attached. Creating the file with information of one or more items associated with the information of the model,
It said retrieval means, based on said retrieval condition including the categories of data, the server apparatus characterized by searching an index of the indices of the data in the storage means category your capital for the search stored. Search request means for accepting a search instruction based on the search condition from a client terminal and making the search request based on the search condition to the search means;
Based on the response by the search response unit, a search result screen creation means for the search results to create a search result screen which is displayed separately for each of the categories,
The server apparatus according to claim 1, further comprising search result screen transmission means for transmitting the search result screen to the client terminal. The search result screen creating means, the server device according to claim 2, characterized in that the search results for each of the categories are displayed separately on the tab screen of each of the categories. The data requesting means is configured such that an acquisition method for acquiring data from the data server is set for each data server, and the acquisition method for acquiring the data is compatible with the data servers. The server apparatus as described in any one of 1 thru | or 3 . Index storage means for storing an index for searching data stored in one or more data servers for each category of data, and master storage for storing master information in which information on a plurality of items including model information is associated A search method executed by a server device comprising:
A data requesting step for making a data request to the data server;
A file creation step of creating a file to be used for updating the index stored in the index storage means from the data provided from the data server;
An index update step of updating the index stored in the index storage means based on the file;
Receiving a search request from the index storage unit, a search step of searching for, based index for the search category of the data,
And a search response step for responding to the result of the search for each category of said data,
The file creation step is given to the data when the model information is given to the data and one or more items of information associated with the model information are not given. Creating the file with information of one or more items associated with the information of the model,
The search step is based on said retrieval condition including the categories of data, retrieval method characterized by searching an index of the for searching stored in categories your capital of the data in the index storage unit. Computer
Index storage means for storing an index for retrieval of data stored in one or more data servers category your capital of the data,
Search request reception, search means to search on the basis of the index for the search category of the data,
Search response means responsive to the result of the search for each category of said data,
Data requesting means for making a data request to the data server;
File creation means for creating a file to be used for updating the index stored in the index storage means from the data provided from the data server;
Master storage means for storing master information in which information of a plurality of items including information on a model to be given to the file is associated;
Based on the file, functioning as index update means for updating the index stored in the index storage means ;
The file creation means is attached to the data when the information of the model is attached to the data and information of one or more items associated with the information of the model is not attached. Creating the file with information of one or more items associated with the information of the model,
Said retrieval means, based on the search conditions including the categories of the data, the program characterized by searching an index of the for searching stored in categories your capital of the data in the index storage unit.

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