JP5932710B2 - Monitoring device - Google Patents

Description

  The present invention relates to a monitoring apparatus that collectively monitors an automatic transaction apparatus installed in a financial institution or the like.

In ordinary transaction operations at banks, such as deposits, withdrawals, and transfers, the handling of automated transaction equipment (ATM) is the mainstream, and many automated transaction equipment are installed not only at financial institutions but also at shopping centers and stations. Has been. These automatic transaction apparatuses are connected to a host computer or a database for each bank to be operated through a network, and are settled and traded by communication with them.
A monitoring center is provided to monitor these automatic transaction apparatuses. In the monitoring center, an abnormality or failure of the automatic transaction apparatus is determined by detecting a state via a telephone contact from a branch employee or customer, or via a network.

  In this automatic detection by the network, a state detection response is made between the automatic transaction apparatus connected to the monitoring apparatus provided in the monitoring center, and when an abnormality occurs, it is displayed on the monitoring system screen. The monitoring device is monitored by maintenance personnel at the monitoring center, and when an abnormality occurrence is displayed, dispatch of the maintenance personnel to the site is instructed according to the contents. An example of a monitoring system using a network is shown in Patent Document 1.

JP 2003-256649 A

  The monitoring device must detect an abnormality of the automatic transaction device as soon as possible and take countermeasures by dispatching maintenance personnel. The method of checking the normality / abnormality of automatic transaction devices through a network, etc. has the merit of monitoring a large number of automatic transaction devices at the same time, but it must frequently communicate with each of the automatic transaction devices. There was a problem that it would be a heavy load on the network.

  In view of the above problems, an object of the present invention is to provide a monitoring apparatus that can quickly detect an automatic transaction apparatus in which an abnormality has occurred without imposing an excessive load on the network.

  In order to achieve the above object, a monitoring device for an automatic transaction apparatus that is connected to a plurality of automatic transaction apparatuses and a journal server that collectively manages journal data of the automatic transaction apparatuses, and that monitors the automatic transaction apparatus In the above, the reading unit that reads the journal data of the automatic transaction apparatus from the journal server, the specifying unit that specifies the automatic transaction apparatus that should check the state based on the transaction date and time of the read journal data, and the specified A state confirmation unit for performing state confirmation on the automatic transaction apparatus;

  ADVANTAGE OF THE INVENTION According to this invention, the monitoring apparatus which can detect the automatic transaction apparatus in which abnormality generate | occur | produced immediately without imposing excessive load on a network can be provided.

It is a figure which shows the whole monitoring system which consists of an automatic transaction apparatus and the monitoring apparatus etc. which are connected with an automatic transaction apparatus via a network. It is a figure which shows the specific example of journal data. It is a block diagram which shows the main hardware structures of a monitoring apparatus. It is a block diagram which shows the function performed by the monitoring control part of a monitoring apparatus. It is a figure which shows the example of the polling time table corresponding to the conditions of an automatic transaction apparatus. It is a main flowchart of a detection process. This is a subroutine for setting a polling time corresponding to each automatic transaction apparatus. It is a subroutine explaining the process which specifies the automatic transaction apparatus which exceeded polling time. It is a subroutine explaining the process which confirms the state of an automatic transaction apparatus. It is a figure which shows the specific example of the polling time table of each automatic transaction apparatus. It is a block diagram which shows the function performed by the monitoring control part in 2nd Embodiment. It is a main flowchart of a detection process in 2nd Embodiment. It is a subroutine explaining the process which specifies the automatic transaction apparatus 10 which exceeded polling time in 2nd Embodiment. It is a subroutine explaining the process which confirms the state of the specified automatic transaction apparatus 10 in 2nd Embodiment.

[First Embodiment]
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an entire monitoring system including an automatic transaction apparatus and a monitoring apparatus connected to the automatic transaction apparatus via a network. The automatic transaction apparatus 10 is connected to the host computer 2, journal server 4, and monitoring apparatus 6 via the network 8.

  The automatic transaction apparatus 10 is also called ATM (Automated Teller Machine), and is an apparatus that automatically performs each transaction by a customer operation. The automatic transaction apparatus 10 includes an automatic transaction apparatus 10 installed outside the store (station, shopping center, etc.) and an automatic transaction apparatus 10 installed inside the store (branch A, branch Z, etc.), both of which are the network 8. Connected to.

  The automatic transaction apparatus 10 also has various types, such as a type with only a basic deposit / withdrawal function, a high-functional type with a passbook carry-over function or a biometric authentication function in addition to the deposit / withdrawal function. In a branch where a plurality of automatic transaction apparatuses 10 are installed, a basic type and a high-functional type are often installed in combination.

  The host computer 2 is a billing computer installed in a business center of a financial institution. The host computer 2 has a function of managing an account number and an account balance for each customer as account information, and processing a transaction requested by the customer using the automatic transaction apparatus 10. The host computer 2 also has an authentication function for authenticating the customer by associating the account number of each customer sent from the automatic transaction apparatus 10 with the password of the IC card owned by each customer.

  The journal server 4 collects journal (transaction history) information of each automatic transaction apparatus 10 and centrally manages it. The journal server 4 is an apparatus that is installed in a management center such as a financial institution, collects journal data from the automatic transaction apparatus 10 installed in a store, and holds and manages the collected journal data. The journal data is electronic data of a journal created by the automatic transaction apparatus 10 and includes various transaction information and results of scrutiny processing by the automatic transaction apparatus 10.

  The journal server 4 includes a communication control unit as an interface for connecting to the network 8 and a control unit 4 a (not shown) that controls the journal server 4. The control unit 4a includes hardware such as a CPU and a memory, and executes and controls various processes according to a program stored in the memory. A database 5 for storing journal data collected from the automatic transaction apparatus 10 is connected to the journal server 4.

  For example, in the case where the transaction is a withdrawal process using an IC card, when the customer inserts the IC card and inputs the PIN number and inputs the amount of money and receives the cash, the automatic transaction apparatus 10 determines that the transaction is terminated. Editing of journal data is started, and a message indicating completion of the withdrawal transaction is sent to the host computer 2. The host computer 2 updates the deposit and saving balance information in the customer information database corresponding to the account number, and ends all processing. The automatic transaction apparatus 10 stores transaction date / time and money amount information in the storage unit as journal data in association with the account number.

  The journal server 4 instructs the automatic transaction apparatus 10 to transmit the stored journal data periodically or in real time. The journal server 4 stores in the database 5 journal data transmitted from the automatic transaction apparatus 10 with information such as a branch name and a machine number. After being stored in the database 5, the electronic journal data in the automatic transaction apparatus 10 is deleted.

  The journal data is information relating to a transaction history in the automatic transaction apparatus 10. The transaction history is, for example, an account in which a transaction has been made, a transaction date and time, a transaction type, a transaction content, and the like. FIG. 2 is a diagram showing a specific example of journal data. In this example, a branch name, branch number, machine, number, transaction date, journal serial number, data classification, status code, error code, transaction type, transaction amount, etc. are stored as journal information.

  Here, the machine is a number representing the type of the automatic transaction apparatus 10. The type of the automatic transaction apparatus 10 indicates a basic type, a type with a passbook carry-over function, a type with a biometric authentication function, and the like.

  The monitoring device 6 is provided in the monitoring center and collectively monitors the automatic transaction device 10 via the network 8. The monitoring device 6 is also communicably connected to the journal server 4 that collectively manages journal data via the network 8.

  The monitoring device 6 requests each automatic transaction apparatus 10 to transmit operating status information, and when there is no response from the automatic transaction apparatus 10 or when information on which an abnormality has occurred is obtained, the monitoring apparatus 6 A predetermined display is performed on the screen. The monitoring device 6 determines the timing of requesting operating status information (hereinafter also referred to as polling) to each automatic transaction device 10 based on journal data from the journal server 4. The monitoring device 6 is monitored by a monitoring person at the monitoring center, and when the automatic transaction device 10 indicates that an abnormality has occurred, a response such as dispatch of maintenance personnel to the site is performed.

  FIG. 3 is a block diagram illustrating a main hardware configuration of the monitoring device 6. The monitoring device 6 includes a monitoring control unit 20, a memory 22, a display unit 24, and a communication unit 26. The monitoring control unit 20 is configured by a CPU, and is a control unit that comprehensively controls the entire monitoring device 6 including the memory 22, the display unit 24, and the communication unit 26. The monitoring control unit 20 reads the control program and data stored in the memory 22 and executes each control process.

  The memory 22 stores control programs and data. Further, the memory 22 stores various conditions such as each installation environment and machine type of the automatic transaction apparatus 10 to be monitored as condition data of the automatic transaction apparatus 10. The display unit 24 displays journal data in each automatic transaction apparatus 10 and an operation status transmitted from each automatic transaction apparatus 10. The communication unit 26 exchanges data with the journal server 4 and the automatic transaction apparatus 10 connected to the network 8.

  FIG. 4 is a block diagram illustrating functions executed by the monitoring control unit 20 of the monitoring device 6. Hereinafter, processing functions executed by the CPU according to a program are shown as functional units included in the monitoring control unit 20. The monitoring control unit 20 includes a time setting unit 30, a reading unit 32, a specifying unit 34, a state confirmation unit 36, and a display control unit 38.

  The time setting unit 30 sets a predetermined time (threshold value) for each automatic transaction apparatus 10 according to the conditions of the automatic transaction apparatus 10. Since the monitoring apparatus 6 polls the automatic transaction apparatus 10 specified after a predetermined time, the predetermined time is also referred to as a polling time.

  The time setting unit 30 sets a polling time for all automatic transaction apparatuses 10 to be monitored by the monitoring apparatus 6 according to the installation environment of the automatic transaction apparatus 10 and the type of the automatic transaction apparatus 10, respectively. .

  FIG. 5 is a diagram illustrating an example of a polling time table set in accordance with the conditions of the automatic transaction apparatus 10. The polling time is set according to various conditions such as the installation environment of the automatic transaction apparatus 10 and the type of the automatic transaction apparatus 10, and the relationship between the various conditions and the polling time corresponding to the conditions is stored in the memory 22 as a polling time table. Is done.

  The automatic transaction apparatuses 10 are ranked according to their conditions (installation environment, type, etc.) and given priority. The priority order is the order in which a failure should be detected early when a failure occurs. Then, the higher the rank (higher priority), the shorter the time (polling time) from the latest transaction date and time until the state confirmation (polling) is executed on the automatic transaction apparatus 10 is set. That is, the higher the rank (higher priority) of the automatic transaction apparatus 10, the more frequently the state confirmation is performed.

  In the example of FIG. 5, the rank is divided into five levels. The polling time is A <B <C <D <E. No1 is the automatic transaction apparatus 10 in which only one is installed in the same place, and the highest priority is set. This is because it is necessary to detect a failure at an early stage because there is no automatic transaction apparatus 10 that can be substituted. Next, No2 is the automatic transaction apparatus 10 installed outside the store. This is because it is highly necessary to detect a failure at an early stage because there is no employee nearby.

  No3 is the automatic transaction apparatus 10 in which the transaction amount is larger than the predetermined amount α. Even if there are other automatic transaction apparatuses 10 in the vicinity, the automatic transaction apparatus 10 having a large transaction amount has a high priority because it is an apparatus with a high degree of customer usage. Moreover, No4 is the automatic transaction apparatus 10 with more functions than the predetermined number β. The multi-function automatic transaction apparatus 10 is annoying for customers who want to use a special function if the failure is prolonged, and therefore the priority order is set high.

  As for the polling time, A is the shortest and E is the longest. For example, A = 1 minute, B = 2 minutes, C = 3 minutes, D = 5 minutes, and E = 10 minutes. As will be described later, for the automatic transaction apparatus 10 belonging to the No1 type, the identification unit 34 identifies the automatic transaction apparatus 10 as an apparatus whose status should be confirmed when one minute has passed since the latest transaction date and time. .

  The polling time can be changed by setting for each user. The predetermined amount α and the predetermined number β are set to arbitrary predetermined values. In addition, the five ranks in this example are one example, and the number of ranks can be increased or decreased.

  The reading unit 32 reads journal data of the automatic transaction apparatus 10 that is collectively managed by the journal server 4. The reading unit 32 requests the journal server 4 for only the journal data with the latest transaction date / time of each automatic transaction apparatus 10 or the data including the journal data with the latest transaction date / time, and transmits each automatic transaction apparatus 10 transmitted from the journal server 4. Read journal data. The reading unit 32 may request not only all items as shown in FIG. 2 but also data including at least a device number and transaction date / time as journal data to be requested to the journal server 4. This is because the automatic transaction apparatus 10 whose status should be confirmed can be specified if the apparatus number and transaction date / time data exist.

  The specifying unit 34 specifies the automatic transaction apparatus 10 whose state should be confirmed based on the transaction date and time of the journal data read by the reading unit 32. The specifying unit 34 extracts the latest transaction date and time from the read journal data, and when the elapsed time from the latest transaction date and time to the current time exceeds the polling time (predetermined time), the automatic transaction apparatus 10 is in a state. Is identified as the automatic transaction apparatus 10 to be confirmed. This is because if there has been no transaction for a certain period of time since the most recent transaction date and time, there is a possibility that some trouble has occurred in the automatic transaction apparatus 10 after the most recent transaction date and time. Note that the journal server 4 reads journal data from the automatic transaction apparatus 10 at a time interval shorter than the polling time.

  The state confirmation unit 36 performs state confirmation on the automatic transaction apparatus 10 specified by the specifying unit 34. The state confirmation unit 36 requests the specified automatic transaction apparatus 10 to transmit the operation status information via the network 8. The display control unit 38 controls the display unit 24 to display the device number, the last transaction date and time, etc., of the automatic transaction apparatus 10 for which the operation status information has not been transmitted.

  FIGS. 6-8 is a flowchart which shows the process which detects the automatic transaction apparatus 10 of an abnormal state. FIG. 6 is a main flowchart of the detection process. A polling time corresponding to each automatic transaction apparatus is set (step S10). FIG. 7 is a subroutine for explaining the processing for setting the polling time corresponding to each automatic transaction apparatus in step S10.

  The time setting unit 30 executes a polling time setting process. The time setting unit 30 repeats the processing up to step S24 for all the automatic transaction apparatuses 10 that are the monitoring targets, in order from the priority of 1 to the number of ranks in the polling time table (step S20). The time setting unit 30 determines whether each automatic transaction apparatus 10 matches the rank condition in order from the top of the polling time table (step S22). The time setting unit 30 makes a determination based on the condition data of the automatic transaction apparatus 10 stored in the memory 22. If the time setting unit 30 determines that they do not match (No in step S22), the process returns from step S24 to step S20, and the rank condition is changed to the following to determine whether they match.

  When the time setting unit 30 determines that the conditions are met (step S22 Yes), the polling time of the matched rank is set to the polling time corresponding to each automatic transaction apparatus 10 (step S26), and the fully automatic transaction apparatus to be monitored is set. When the polling time is set for 10, the process is terminated.

  Take the polling time table shown in FIG. 5 as an example. First, it is determined whether the target automatic transaction apparatus matches the condition No. 1 in FIG. 5 (one set in the same location). If they do not match, the conditions are switched and matched such as No. 2 and No. 3. Determine whether. This is performed for the fully automatic transaction apparatus 10 to create a polling time table for each automatic transaction apparatus.

  FIG. 10 is a diagram showing a specific example of a polling time table of each automatic transaction apparatus created by the time setting unit 30. The automatic transaction apparatuses 10 are arranged in order of machines for each branch, and the machine type number of each automatic transaction apparatus 10 and the polling time set in each automatic transaction apparatus 10 are tabulated.

  For example, the top is No. 1 machine installed only at branch 4000, the type of machine is Type 2, and automatic transaction apparatus 10 is installed with only one machine, so polling time A is set. The In addition, the polling time C is set for the No. 3 machine (fourth from the top) of the branch 4100 and the No. 3 machine (the second from the bottom) of the branch 4200 as devices whose transaction volume is greater than the predetermined amount α. In addition, the No. 4 machine (the lowest) in the branch 4200 is set to the polling time D, assuming that the machine type is type 3 and that the type 3 has more functions than β.

  In addition, since the installation conditions etc. of the automatic transaction apparatus 10 do not change in a short time, it is not necessary to perform the process which sets the polling time about each automatic transaction apparatus 10 each time. For example, the update process may be performed once a day or once a week. Normally, a polling time table (for example, FIG. 10) set for each automatic transaction apparatus may be stored in the memory 22 and read and used.

  Returning to FIG. After creating the polling time table, an automatic transaction apparatus that has exceeded the polling time is identified (step S12), and the state of the identified automatic transaction apparatus 10 is confirmed (step S14). The monitoring device 6 repeatedly executes at steps S12 and S14 at regular intervals (for example, at intervals of 1 minute).

  FIG. 8 is a subroutine for explaining the process of identifying the automatic transaction apparatus 10 that has exceeded the polling time in step S12. The reading unit 32 requests the journal server 4 to transmit journal data via the network 8 (step S30). The reading unit 32 requests the journal server 4 to transmit the latest journal data at regular time intervals (for example, 30 seconds). The content of the journal data only needs to include at least the device number and transaction date and time in each automatic transaction device.

  In response to the request from the monitoring device 6, the journal server 4 extracts the latest journal data from the database 5 and transmits it to the monitoring device 6. The reading unit 32 reads the journal data transmitted from the journal server 4 (step S32).

  Based on the read journal data, the specifying unit 34 calculates a period from the current time to the last transaction date and time in each automatic transaction apparatus as a stop period based on the read journal data (step S34).

  The identifying unit 34 determines whether or not the stop period is equal to or longer than the polling time for each automatic transaction apparatus (step S36). For example, if it is the first machine with the branch number 4000 shown in FIG. 10, it is determined whether or not the stop period is equal to or longer than the polling time A (for example, 1 minute). It is judged whether it is E (for example, 10 minutes) or more.

  The identifying unit 34 identifies the automatic transaction apparatus 10 that is determined to have a stop period equal to or longer than the polling time (Yes in step S36) as the automatic transaction apparatus 10 that requires state confirmation (step S38). The identification unit 34 excludes the automatic transaction apparatus 10 that has been determined that the stop period is not equal to or longer than the polling time (No in step S36) from a specific target. This process is completed.

  Returning to FIG. 6, the state of the specified automatic transaction apparatus 10 is confirmed (step S14). FIG. 9 is a subroutine for explaining processing for confirming the state of the automatic transaction apparatus 10 identified in step S14.

The state confirmation unit 36 acquires the latest state of the identified automatic transaction apparatus 10 (step S40). The state confirmation unit 36 requests the automatic transaction apparatus 10 identified in step S38 to transmit the latest state information via the network 8. If there are a plurality of specified automatic transaction apparatuses 10, a request is made to the plurality of automatic transaction apparatuses 10.
The state confirmation unit 36 determines whether there is a response from the automatic transaction apparatus 10 that has requested the latest state information (step S42). The state confirmation unit 36 determines that the automatic transaction apparatus 10 that has determined that there is no response (No in step S42) is abnormal. The display control unit 38 displays the status, the branch name, the machine number, and the like on the display unit 24 for the automatic transaction apparatus 10 determined to be abnormal (step S44). The state confirmation unit 36 determines that there is no abnormality for the automatic transaction apparatus 10 that has determined that there is a response (Yes in step S42), jumps to step S44, and ends this process.

  If the monitor at the monitoring center displays an abnormality on the display unit 24, the monitoring center performs measures such as dispatching maintenance personnel for the corresponding automatic transaction apparatus 10.

[Second Embodiment]
In the first embodiment, the reading unit 32 of the monitoring device 6 receives and reads journal data for all automatic transaction devices 10 to be monitored from the journal server 4. In the second embodiment, the journal server 4 identifies and lists the automatic transaction apparatuses 10 whose stop periods have become longer than the set polling time, and transmits the identified list to the monitoring apparatus 6.

  Hereinafter, the second embodiment will be described focusing on differences from the first embodiment. Since the entire monitoring system (FIG. 1) and the monitoring device 6 (FIG. 3) are the same as those in the first embodiment, description thereof will be omitted.

  FIG. 11 is a block diagram illustrating functions executed by the monitoring control unit 50 of the monitoring device 6 in the second embodiment. The monitoring control unit 50 includes a state confirmation unit 52 and a display control unit 54.

  The state confirmation unit 52 performs state confirmation on the identified automatic transaction apparatus 10. The state confirmation unit 52 requests the identified automatic transaction apparatus 10 to transmit the operation status information via the network 8. The display control unit 54 displays, on the display unit 24, the device number of the automatic transaction apparatus 10 for which operating status information has not been transmitted.

  FIGS. 12-14 is a flowchart which shows the process which detects the automatic transaction apparatus 10 of an abnormal state in 2nd Embodiment.

  FIG. 12 is a main flowchart of the detection process. Step S50 and step S52 are executed by the journal server 4, and step S54 is executed by the monitoring device 6.

  The control part 4a of the journal server 4 sets the polling time corresponding to each automatic transaction apparatus 10 similarly to the time setting part 30 of the monitoring control part 20 in 1st Embodiment (step S50). The setting of the polling time is the same as the procedure shown in FIG. Based on the set polling time, the control unit 4a of the journal server 4 creates a polling time table for each automatic transaction apparatus similar to FIG.

  Next, similarly to the specifying unit 34 of the monitoring control unit 20 in the first embodiment, the control unit 4a of the journal server 4 checks the state of the automatic transaction apparatus 10 based on the transaction date and time of the read journal data. Are identified and listed (step S52). FIG. 13 is a subroutine for explaining the processing for identifying the automatic transaction apparatus 10 that has exceeded the polling time in step S52.

  The control unit 4a of the journal server 4 reads journal data (step S60). Since step S62 and step S64 are the same as step S34 and step S36, description thereof is omitted. When the elapsed time exceeds the polling time, the control unit 4a of the journal server 4 identifies the automatic transaction apparatus 10 as an automatic transaction apparatus 10 whose state should be confirmed, and a list in which the identified automatic transaction apparatus 10 is described. (Step S66). The control unit 4a of the journal server 4 transmits a list describing the specified automatic transaction apparatus 10 to the monitoring apparatus 6 (step S68).

  Returning to FIG. 12, the monitoring device 6 confirms the state of the specified automatic transaction device 10 (step S54). FIG. 14 is a subroutine for explaining the process for confirming the state of the specified automatic transaction apparatus 10 in step S54. The state confirmation unit 52 of the monitoring control unit 50 acquires the latest state of the automatic transaction apparatus 10 on the list (step S70). The state confirmation unit 52 requests the automatic transaction apparatus 10 described in the list transmitted from the journal server 4 to transmit the operation status information.

  The state confirmation unit 52 determines whether there is a response from the automatic transaction apparatus 10 that has requested the latest state information (step S72). The state confirmation unit 52 determines that the automatic transaction apparatus 10 determined to have no response (No in step S72) is abnormal. The display control unit 54 displays the situation, the branch name, the machine number, and the like on the display unit 24 for the automatic transaction apparatus 10 determined to be abnormal (step S74). The state confirmation unit 52 determines that there is no abnormality for the automatic transaction apparatus 10 that has determined that there is a response (Yes in step S72), jumps to step S74, and ends this process.

From the first and second embodiments described above, at least the following effects can be obtained.
・ Polling all automatic transaction devices at regular time intervals, polling only automatic transaction devices that are suspected of being identified (identified), and eliminating unnecessary polling. Monitoring of all automatic transaction devices can be realized without applying a load.
-Since the automatic transaction apparatus in which abnormality is suspected is identified based on the stop time after the latest transaction, the automatic transaction apparatus in which abnormality has occurred can be identified reliably.
-Since the existing journal data transmitted from the automatic transaction apparatus is used for calculating the stop time, it is not necessary to modify the automatic transaction apparatus to send special data.
-Since the polling time can be set according to the model and installation status of the automatic transaction apparatus, the time for detecting an abnormality can be appropriately set according to the individual situation of the automatic transaction apparatus.
In addition, according to the second embodiment, the automatic transaction apparatus suspected of being abnormal is specified by the journal server, and only the specified list is transmitted from the journal server, so that the load on the network can be further reduced. it can.

  Note that the present invention is not limited to the above-described embodiments as they are, and can be embodied by modifying the components without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, all the constituent elements shown in the embodiments may be appropriately combined. Furthermore, constituent elements over different embodiments may be appropriately combined. It goes without saying that various modifications and applications are possible without departing from the spirit of the invention.

2 Host computer 4 Journal server 5 Database 6 Monitoring device 8 Network 10 Automatic transaction device 20 Monitoring control unit 22 Memory 24 Display unit 26 Communication unit 30 Time setting unit 32 Reading unit 34 Identification unit 36 Status confirmation unit 38 Display control unit 50 Monitoring control Section 52 Status confirmation section 54 Display control section

Claims (10)

In a monitoring device for an automatic transaction apparatus that is communicably connected to a plurality of automatic transaction apparatuses and a journal server that collectively manages journal data of the automatic transaction apparatuses, and monitors the automatic transaction apparatus,
A reading unit for reading journal data of the automatic transaction apparatus from the journal server;
Based on the transaction date and time of the read journal data, a specifying unit for specifying the automatic transaction apparatus whose state should be confirmed;
An automatic transaction apparatus monitoring apparatus comprising: a state confirmation unit that performs the state confirmation on the identified automatic transaction apparatus. The reading unit reads at least the latest journal data of each automatic transaction apparatus,
The identification unit identifies the automatic transaction apparatus as an automatic transaction apparatus that should check the state when an elapsed time from the last transaction date and time to a current time exceeds a predetermined time. The monitoring apparatus of the automatic transaction apparatus of 1. The automatic transaction apparatus monitoring apparatus according to claim 2, further comprising a time setting unit configured to set the predetermined time according to the automatic transaction apparatus. The said time setting part sets the said predetermined time according to the installation environment of the said automatic transaction apparatus, The monitoring apparatus of the automatic transaction apparatus of Claim 3 characterized by the above-mentioned. The said time setting part sets the said predetermined time according to the kind of the said automatic transaction apparatus, The monitoring apparatus of the automatic transaction apparatus of Claim 3 characterized by the above-mentioned. In a monitoring method in a monitoring apparatus that is connected to a plurality of automatic transaction apparatuses and a journal server that collectively manages journal data of the automatic transaction apparatuses and that monitors the automatic transaction apparatuses,
Read journal data of the automatic transaction device from the journal server,
Based on the transaction date and time of the read journal data, identify the automatic transaction apparatus that should check the state,
A monitoring method comprising performing the state check on the identified automatic transaction apparatus. In a program that is communicably connected to a plurality of automatic transaction apparatuses and a journal server that collectively manages journal data of the automatic transaction apparatuses, and is executed by a computer of a monitoring apparatus that monitors the automatic transaction apparatuses,
Reading journal data of the automatic transaction apparatus from the journal server;
Identifying an automatic transaction device whose status should be confirmed based on the transaction date and time of the read journal data;
And a step of performing the state confirmation on the identified automatic transaction apparatus. In a monitoring system for monitoring automatic transaction equipment,
A journal server that is communicably connected to the automatic transaction apparatus and collectively manages journal data of the automatic transaction apparatus;
A monitoring device connected to the automatic transaction apparatus and the journal server so as to be communicable and monitoring the automatic transaction apparatus;
The journal server specifies an automatic transaction apparatus whose state should be confirmed based on a transaction date and time of the journal data, and transmits information on the specified automatic transaction apparatus to the monitoring apparatus,
The monitoring system, wherein the monitoring device performs the state check on the identified automatic transaction device. 9. The journal server according to claim 8, wherein the journal server identifies the automated transaction apparatus in which an elapsed time from the last transaction date and time to a current time exceeds a predetermined time based on the latest journal data of each automatic transaction apparatus. The monitoring system described. The monitoring system according to claim 9, wherein the journal server transmits a list of specified automatic transaction devices to the monitoring device as information relating to the specified automatic transaction device.