JP5816398B2 - Cooking service system using a ticket vending machine for restaurants - Google Patents

Description

The present invention relates to a dish providing system using a ticket vending machine for restaurants, which is used in a snack corner or the like that adopts a self-service method by paying in advance.

As a ticket vending machine system for restaurants in snack corners, etc. that have adopted a self-service method with a pre-payment of conventional charges, install one or more ticket vending machines at the entrance and hall of snack corners, etc. It is very common for a customer to bring it to a serving counter attached to the kitchen, where the customer receives what has been cooked in the kitchen, transports it to a predetermined table and eats and drinks it.

In the Japanese Patent Application No. 2000-398625 (see Japanese Patent Application Laid-Open No. 2003-197542, Patent Document 1), the applicant of the present application is installed in a ticket vending machine or a kitchen that issues identification information and is issued by the above ticket vending machine. A kitchen terminal that displays a menu ordered in response to the received meal ticket information, and a means for erasing the corresponding menu displayed on the kitchen terminal upon input of cooking completion. A restaurant vending machine system has been proposed that includes a printer that outputs a printed serving ticket, and that can compare the identification information displayed on the meal ticket with the identification information on the serving ticket.

Similarly, in Japanese Patent Application No. 2002-48872 (see Japanese Patent Application Laid-Open No. 2002-248869, Patent Document 2), a ticket vending machine that issues a storage card storing a reference number, and a card information that is installed at a kitchen and issued by the ticket vending machine. And a means for erasing the corresponding menu displayed on the kitchen terminal by inputting the completion of cooking, and displaying the reference number on the customer terminal and A restaurant vending machine system has been proposed in which the end of cooking is notified, the storage card is received from a customer, read by a terminal, and the reference number is erased from each monitor.

Furthermore, in Japanese Patent Application No. 2004-149860 (see Japanese Patent Application Laid-Open No. 2005-202910, Patent Document 3), one or two or more automatic ticket vending machines with a controller, a kitchen connected to the automatic ticket vending machine by a communication means, and a service counter The automatic ticket vending machine includes at least a controller, a cash input unit, a display monitor, a ticket issuing unit, and a communication unit. The display monitor includes a controller monitor and a customer monitor with a controller. A touch panel type input device is attached, the kitchen monitor is provided with a touch panel type input device and a printing device, and the customer monitor is provided with calling means (ticketing) / (cooking) / (cooking completed)・ Eating and drinking is completed after each stage of (calling), (serving), and (extinguishing) We have proposed the use ticket vending machine system.

JP 2002-197542 A JP 2003-248869 A JP 2005-202910 A

The problems in the restaurant vending machine system using a ticket vending machine are listed below.
In recent years, with the internationalization of tourists, foreign customers are also increasing in restaurants on highways. In the past, there were many foreign-speaking English-speaking customers, but recently Koreans, especially Chinese visitors, have increased dramatically.
At that time, it is desirable to arrange a receptionist who masters the language of the visitor at the restaurant, but it was actually impossible to arrange such a receptionist due to problems of human resources and labor costs. .
In particular, in a restaurant using a ticket machine that does not require a customer service, it is impossible to arrange such a service.
In addition, it is very uneconomical to use a specific foreign language ticket vending machine in a restaurant because of the frequency of use, and this places an excessive burden on the restaurant in terms of cost. It was.

Therefore, the present invention can be used as a ticket vending machine that can easily handle multilingual languages by simply connecting to a Japanese ticket vending machine without placing a ticket vending machine for a specific foreign language in a restaurant. Depending on the frequency of use, it can be quickly converted into only Japanese or multilingual, and therefore a restaurant serving system using a ticket vending machine for a restaurant that does not overload the restaurant in terms of cost Is to provide.

In order to solve the above problems and achieve the above object, a dish providing system using the restaurant ticket vending machine of the present invention is as follows:
A dish providing system using a restaurant ticket vending machine equipped with one or more automatic ticket vending machines connected by a network,
The ticket vending machine has a monitor display screen that supports Japanese language on the ticket vending machine monitor,
The monitor display screen for Japanese language of the ticket machine monitor is a selection button field for selecting a plurality of cooking courses according to at least a touch panel type input means,
A dish menu display field that displays individual dishes for each cooking course and allows you to select each dish,
Amount display field for displaying the settlement amount ,
A selection menu name display field for displaying the selected cooking menu displayed side by side with the amount display field ;
A license kit is detachably connected to the ticket machine, and the multilingual software is stored in the license kit.
The multilingual software runs on the ticket vending machine only when the license kit is connected to the ticket vending machine, and the multilingual monitor display screen of the ticket vending machine monitor is at least similar to the Japanese-compatible monitor display screen. A selection button field for selecting a plurality of cooking courses according to the touch panel type input means,
A dish menu display field that displays individual dishes for each cooking course and allows you to select each dish,
Amount display field for displaying the settlement amount,
A selection menu name display field for displaying the selected cooking menu displayed side by side with the amount display field;
And the input means corresponding to the touch panel type multilingual of the ticket machine monitor can be operated.

In the dish providing system using the ticket vending machine for restaurants according to the present invention, the license kit storing the multilingual software is a multi-language software that runs on the ticket vending machine and has a touch-panel type display on the ticket machine monitor. The input means corresponding to the national language can be operated, and a switch button for the national language is displayed on the ticket machine monitor.

In the dish providing system using the ticket vending machine for restaurants according to the present invention, the license kit storing the multilingual software is a multi-language software that runs on the ticket vending machine and has a touch-panel type display on the ticket machine monitor. The input means corresponding to the national language can be operated, and the voice guidance for each national language is output corresponding to the input corresponding to the touch panel type multi-language.

According to the dish providing system using the ticket vending machine for restaurants in this invention, the license kit storing the multilingual software is stored in the Japanese ticket vending machine without placing a ticket vending machine for a specific foreign language in the restaurant. It becomes possible to make the ticket vending machine a multi-lingual ticket vending machine simply by connecting to.
Depending on the frequency of use, it can be quickly converted into only Japanese or multilingual, so it offers food using a ticket vending machine that does not place an excessive burden on the restaurant. It became possible to provide a system.

According to the food providing system using the ticket vending machine for restaurants according to the present invention, the license kit storing the multilingual software is a touch panel type of the ticket machine monitor when the multilingual software runs on the ticket vending machine. The multilingual input means can be operated, and a button for switching to each language is displayed on the ticket machine monitor, so it is easy to make a ticket machine that normally supports Japanese. It is possible to switch to a multilingual ticket vending machine and to display a button for switching to a national language on the ticket vending machine monitor so as to quickly correspond to a desired language.

According to the food providing system using the ticket vending machine for restaurants according to the present invention, the license kit storing the multilingual software is a touch panel type of the ticket machine monitor when the multilingual software runs on the ticket vending machine. Multilingual input means can be operated, and voice guidance for each language is output in response to touch panel type multilingual input, so anyone can operate in their own language guide Can be executed without error.

According to the dish providing system using the restaurant ticket vending machine of the present invention, the monitor display screens for both Japanese and multilingual display the selection menu name display column side by side with the amount display column, This makes it easier to check the menu and amount of food selected in, and can greatly reduce order and calculation errors.
In addition, it is possible to grasp which menu is selected by the person who operates the input means corresponding to the touch panel type multilingual of the ticket machine monitor, and it is possible to select a plurality of menus at once, The time required for operation can be greatly reduced.

It is the schematic which shows an example of the ticket vending machine used for the dish provision system using the ticket vending machine for restaurants which concerns on this invention. It is the schematic which shows the Japanese display of the ticket machine monitor in the said ticket machine. It is the schematic which shows the English display of the ticket vending machine monitor in the said ticket vending machine. It is the schematic which shows the Chinese display of the ticket vending machine monitor in the said ticket vending machine. It is the schematic which shows the Korean display of the ticket machine monitor in the said ticket machine. It is a perspective view showing a license kit in which multilingual software is stored.

Hereinafter, an embodiment of a dish providing system using a ticket vending machine for restaurants according to the present invention will be described in detail with reference to the drawings.
FIG. 1 is a schematic diagram showing an example of a ticket vending machine used in a food providing system using a restaurant vending machine according to the present invention, and FIGS. 2 to 5 are Japanese, respectively, of a ticket vending machine monitor in the ticket vending machine. It is the schematic which shows English, Chinese, and Korean display. It is a perspective view showing a license kit in which multilingual software is stored.
FIG. 6 is a perspective view showing a license kit in which multilingual software is stored.

In FIG. 1, reference numeral 11 denotes an automatic ticket vending machine with a network controller that issues cards printed with reference numbers and the like by touching the cooking menu of the display monitor 12. This ticket vending machine 11 is a network-compatible type mainly composed of a parent machine equipped with a server and a plurality of child machines. Therefore, the same ticket number is not generated in a plurality of ticket machines.
Of course, it is desirable that data can be exchanged by wired or wireless communication. In addition, PCs are installed in an office, a control center, etc., and connected to the ticket vending machine 11 via a network. Note that this personal computer can be omitted by providing a storage unit and processing capability for various data in a master unit equipped with a server.

The ticket vending machine 11 is configured as shown in FIG. That is, the ticket vending machine 11 includes a server and a built-in network controller, and a display monitor 21 is attached to the front upper portion 12. The display monitor 21 is provided with a touch panel type input device. By touching the dish menu displayed on the display monitor 21, the dish menu can be input.
Further, the ticket machine monitor 21 has a monitor display screen corresponding to Japanese in a normal state.
That is, the Japanese-language monitor display screen of the ticket vending machine monitor 21 has a selection button column 22 for selecting a plurality of cooking courses corresponding to at least touch panel input means, and individual dishes for each cooking course. A dish menu display field 23 for displaying and selecting each dish is provided at the center, and an amount display field 24 for displaying the settlement amount is provided at the lower right.

In the selection button column 22 for selecting the plurality of cooking courses, for example, a course of cooking according to the type of dishes such as pasta, ramen, bowl, western food, Japanese food, dessert, sales time such as morning, lunch, dinner, etc. A plurality of buttons for selecting etc. are arranged.
Of course, the plurality of cooking courses can be displayed according to different classification methods such as adults, children, French and Italian.

In the cooking menu display field 23 for displaying individual dishes of each cooking course and selecting each dish, the type of dishes such as Western, Japanese and desserts, and sales times such as morning, lunch and dinner are displayed. According to the cooking course, adults and children, French and Italian, etc., 6 types of 3 rows x 2 rows, 9 types of 3 rows x 3 rows, etc. can be displayed side by side.
Of course, a plurality of dishes may be displayed on one screen, and each page may be paged by a simple key operation.
Although not shown, when a specific dish in the dish menu display field 23, for example, miso ramen is selected, the details of the dish are displayed, and a topping selection button, a beer or other drink selection button, a dish menu The decision button is displayed at the same time.

In the amount display column 24 for displaying the settlement amount, there is an input amount column 24-1 for displaying the input amount, and a fee for displaying the fee for the specific dish selected in the dish menu display column 23, for example, miso ramen. Although the column 24-2 and the balance column 24-3 for displaying the balance are provided, the type and arrangement thereof are not limited thereto.

In the monitor display screen of the ticket vending machine monitor 21 shown in FIG. 1, above the amount display column 24, one or more selection menu names, miso ramen, and topping names selected in the dish menu display column 23 are displayed. A selection menu name display field 25 for displaying beer and the like is displayed side by side with the amount display field 24.
By displaying the selection menu name display field 25 side by side with the amount display field 24 in this way, it becomes easier to confirm the food menu and the amount selected by the user, and order errors and calculation errors can be greatly reduced.
In FIG. 1, in the lower column of the monitor display screen of the ticket machine monitor 21, a take-out menu button 26 is arranged on the left side, and an all menu button 27 and a cancel button 28 are arranged on the right side.

In the lower front portion 13 of the ticket vending machine 11, a ticket opening 14 for issuing a ticket displaying the name of a purchased dish, etc., and a bill insertion that can be inserted in batches for each of a plurality of bills or a plurality of coins, respectively. A cash insertion means including a mouth 15 and a coin insertion slot 16 is provided. Accordingly, the user can input a desired cooking menu by inserting cash into the insertion ports 15 and 16 and touching the touch panel type cooking menu display field 23 of the display monitor 21.
In FIG. 1, 17 is a receipt issuing port provided at the lower part of the ticketing port 14, and 18 is a change receiving port.
Of course, not only cash but also various kinds of electronic money such as an IC card, prepaid card, SF card (cybernet standard compliant), credit card, etc. can be used, and 19 is an input section for such electronic money. (Sensor).

Next, a license kit 31 as shown in FIG. 6 is detachably connected to the ticket vending machine 11 using a USB or other connector attached to a cable 33 drawn from the housing 32.
The license kit 31 stores multilingual software in a built-in storage device such as a hard disk, and the multilingual software is only displayed on the ticket vending machine 11 when the license kit 31 is connected to the ticket vending machine 11. The input means corresponding to the touch panel type multilingual of the ticket machine monitor 21 that is in operation can be operated.

The license kit 31 storing the multilingual software is connected to the ticket vending machine 11, the multilingual software runs on the ticket vending machine 11, and the input corresponding to the touch panel type multilingual of the ticket vending machine monitor 21 is performed. Screens on which the means can be operated are shown in FIGS.
That is, by connecting the license kit 31 to the ticket vending machine 11, a switch button 41 to the national language is displayed on the ticket vending machine monitor 21 as shown in FIGS.

FIG. 2 is not a monitor display screen corresponding to Japanese in the normal state of the ticket vending machine monitor 21, but is compatible with Japanese that operates on the multilingual software with the license kit 31 connected to the ticket vending machine 11. A monitor display screen is shown. The basic display contents and arrangement are the same as the monitor display screen corresponding to Japanese in the normal state of the ticket machine monitor 21.
That is, as the monitor display screen of the ticket machine monitor 21, a selection button column 22 for selecting a plurality of cooking courses, a cooking menu display column 23 for displaying individual dishes of each cooking course and selecting each cooking, An amount display field 24 for displaying the settlement amount and a selection menu name display field 25 are provided.
In FIG. 2, a switch button 41 for switching to each language is displayed on the ticket machine monitor 21. In this embodiment, Japanese 41-1, English 41-2, Chinese 41-3, and Korean 41 are displayed. -4 can be selected as appropriate.

FIG. 3 shows an English monitor that operates on the multilingual software in a state where the license kit 31 is connected to the ticket machine 11 instead of the monitor display screen that supports the Japanese language in the normal state of the ticket machine monitor 21. A display screen is shown. The basic display contents and arrangement are the same as the Japanese-compatible monitor display screen in the normal state of the ticket machine monitor 21. That is, as the English-compatible monitor display screen of the ticket machine monitor 21, a plurality of cooking courses are selected. A selection button column 22, a dish menu display column 23 for displaying individual dishes of each cooking course and selecting each dish, an amount display column 24 for displaying a settlement amount, and a selection menu name display column 25. Yes.
In FIG. 3, a switch button 41 for switching to each language is displayed on the ticket machine monitor 21. In this embodiment, Japanese 41-1, English 41-2, Chinese 41-3, and Korean 41 are displayed. -4 can be selected as appropriate.

FIG. 4 is not a monitor display screen corresponding to Japanese in the normal state of the ticket machine monitor 21, but is compatible with Chinese that operates on the multilingual software with the license kit 31 connected to the ticket machine 11. A monitor display screen is shown. The basic display contents and arrangement are the same as the Japanese-compatible monitor display screen in the normal state of the ticket machine monitor 21. That is, the Chinese-language monitor display screen of the ticket machine monitor 21 includes a plurality of cooking courses. A selection button column 22 for selecting, a dish menu display column 23 for displaying each dish of each cooking course and selecting each dish, an amount display column 24 for displaying a settlement amount, and a selection menu name display column 25 are provided. ing.
In FIG. 4, a switch button 41 for switching to each language is displayed on the ticket machine monitor 21. In this embodiment, Japanese 41-1, English 41-2, Chinese 41-3, and Korean 41 are displayed. -4 can be selected as appropriate.

FIG. 5 is not a monitor display screen corresponding to Japanese in the normal state of the ticket vending machine monitor 21, but is compatible with the Korean language operating on the multilingual software with the license kit 31 connected to the ticket vending machine 11. A monitor display screen is shown. The basic display contents and arrangement are the same as the Japanese-compatible monitor display screen in the normal state of the ticket machine monitor 21. That is, the Korean-language monitor display screen of the ticket machine monitor 21 includes a plurality of cooking courses. A selection button column 22 for selecting, a dish menu display column 23 for displaying each dish of each cooking course and selecting each dish, an amount display column 24 for displaying a settlement amount, and a selection menu name display column 25 are provided. ing.
In FIG. 5, a switch button 41 for switching to each language is displayed on the ticket machine monitor 21. In this embodiment, Japanese 41-1, English 41-2, Chinese 41-3, and Korean 41 are displayed. -4 can be selected as appropriate.

The license kit 31 in which the multilingual software is stored enables the multilingual software to operate on the ticket vending machine 11 and to operate touch panel type multilingual input means of the ticket vending machine monitor 21, and Voice guidance for each selected national language is output according to the input corresponding to the touch panel type national language.
By incorporating such voice guidance software in the license kit 31, the ticket machine 11 can be made easier to use.

Next, the operation procedure of the dish providing system using the restaurant ticket vending machine of the present invention will be described.
First, the user selects his / her language on the monitor display screen of the ticket vending machine monitor 21 of the ticket vending machine 11 to which the license kit 31 is connected (step 1). When a certain amount of time has passed after use in a national language, the display automatically returns to Japanese.
In the state where the multilingual software is operating, the user inserts money from the bill insertion slot 15, the coin insertion slot 16, etc., presses the selection button column 22 for selecting a plurality of cooking courses, selects a cooking course, Individual dishes of each cooking course are displayed and a desired dish is selected by pressing the dish menu display field 23 (step 2).

The selected menu content is displayed in the selected menu name display field 25. If the customer confirms the menu selected by the user and presses the cooking menu display field 23 to place an order (step 3), a card with a reference number is issued (step 4). At the same time, for example, menus and reference numbers of the cards issued by the ticket vending machine 11 are installed not only in the kitchen terminal (network controller) of all the kitchens but also in the hall through the communication function of the network controller. It is transmitted to the customer terminal (network controller) (step 5). In the kitchen terminal, a menu of dishes, a serial number, etc. are displayed in the order in which they are ordered (step 6). On the kitchen terminal, not only the display of the cooking menu, the priority order indicating the order of the order, the display of the in-process time due to the color change, but also the information such as the serial number assigned to the cards etc. is displayed on the screen. (Process 7).

When the customer arrives at the self-service service counter, cooking has already started, and the food is cooked in a short time and provided to the service counter (step 8). If the dish is not completed after a certain period of time, the menu color of the kitchen terminal changes (blue → yellow → red), and a reminder is made. Of course, how many colors are used in the above is free.
When cooking is completed, the person in charge of the kitchen operates the touch panel of the kitchen terminal to erase (step 9).
Then, the corresponding menu is reversed in black and white on the screen of the kitchen terminal, and flashing of the reference number on the customer terminal, lighting or flashing of the notification lamp, transition of the reference number to the cooked position, or calling by reference number voice, etc. Means are activated. In addition, a serving ticket on which a cooking menu and a reference number are printed is output from the printer (step 10).

Since the reference number is entered in the replacement card possessed by the user, the user hands over the replacement card at the serving counter in response to the cooked notification. Then, the person in charge of the kitchen receives the replacement cards from the user and collates it with the reference number of the serving card, and the person in charge of the kitchen (for example, the cook) provides the user with a cooking menu (step 11). Finally, the cooking menu and the reference number are erased from the kitchen terminal, and at the same time, the display of the arrangement code of the customer terminal is also erased.
The cards may be provided with a data writing function such as a magnetic card, and the information on the cards can be read by the terminal and the reference number can be automatically verified.

As can be seen from the above description of the operation, the user can check the progress of cooking of the menu he ordered by viewing the reference number of the cards and displaying the reference number of the customer terminal. Moreover, the end of cooking can be confirmed by flashing the reference number on the screen of the customer terminal, etc., and it is only necessary to bring the cards to the counter with the customer terminal immediately after the confirmation, so the cooking time is Can wait in peace.

At the same time as the cards are issued, a menu is displayed on the kitchen terminal, which saves labor from the time the dish is ordered until it is provided to the user. At the time of presentation, the person in charge of the kitchen accurately compares the order number displayed on the card with the reference number printed on the serving card, and accurately connects the ordered food to the customer to be provided. Smooth cooking can be provided while keeping the ordered order even after cooking is completed.
Furthermore, since the customer purchases the cards directly from the ticket vending machine 11, a cashier is not necessary, and the food menu ordered at the kitchen terminal when the cards are issued from the ticket vending machine 11 is displayed. It is possible to start cooking quickly, to shorten the time for customers to wait for cooking, and to improve the customer turnover rate of the store.

By the way, when the connection of the license kit 31 is released from the ticket vending machine 11, the monitor display screen of the ticket vending machine monitor 21 returns to the display in Japanese provided in the ticket vending machine 11.

The food providing system using the ticket vending machine for restaurants in this invention is not limited to restaurants in the highway service area and parking area, but any snack corner that adopts a self-service method with prepaid charges It can also be used at places or style restaurants.

DESCRIPTION OF SYMBOLS 11 Ticket vending machine 12 Front upper part 13 Front lower part 14 Ticketing slot 15 Banknote insertion slot 16 Coin insertion slot 17 Receipt issue slot 18 Change receptacle 19 Electronic money input part (sensor)
21 Display monitor 22 Selection button column 23 Cooking menu display column 24 Amount display column 24-1 Input amount column 24-2 Fee column 24-3 Remaining column 25 Selection menu name display column 26 Take-out menu button 27 All menu buttons 28 Cancel Button 31 License kit 32 Case 33 Cable 41 Switch button 41-1 Japanese 41-2 English 41-3 Chinese 41-4 Korean

Claims (3)

A dish providing system using a restaurant ticket vending machine equipped with one or more automatic ticket vending machines connected by a network,
The ticket vending machine has a monitor display screen that supports Japanese language on the ticket vending machine monitor,
The monitor display screen for Japanese language of the ticket machine monitor is a selection button field for selecting a plurality of cooking courses according to at least a touch panel type input means,
A dish menu display field that displays individual dishes for each cooking course and allows you to select each dish,
And the amount display column to display the liquidation amount of money,
A selection menu name display field for displaying the selected cooking menu displayed side by side with the amount display field ;
A license kit is detachably connected to the ticket machine, and the multilingual software is stored in the license kit.
The only multilingual software in a state of connecting the license kit to the ticket vending machine is running on the ticket vending machine, multi-language support of the monitor display screen of the ticket vending machine monitor in the same manner as in the Japanese correspondence of the monitor display screen, A selection button field for selecting a plurality of cooking courses according to at least a touch panel type input means;
A dish menu display field that displays individual dishes for each cooking course and allows you to select each dish,
Amount display field for displaying the settlement amount,
A selection menu name display field for displaying the selected cooking menu displayed side by side with the amount display field;
And the food provision system using the ticket vending machine for restaurants, wherein the input means corresponding to the touch panel type multilingual of the ticket vending machine monitor can be operated. In the license kit storing the multilingual software, the multilingual software runs on the ticket vending machine and the touch panel type multilingual input means of the ticket machine monitor can be operated. A food providing system using a restaurant ticket vending machine according to claim 1, wherein a switching button is displayed on the ticket vending machine monitor. In the license kit storing the multilingual software, the multilingual software runs on the ticket vending machine and the touch panel type multilingual input means of the ticket machine monitor can be operated. The food providing system using the restaurant vending machine according to claim 1, wherein the voice guidance is output in response to an input corresponding to a multilingual touch panel type.

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