JP5698858B1 - Mobile terminal program, request reception device, and request reception system - Google Patents

Abstract

A mobile terminal program, a request receiving apparatus, and a request receiving system that can easily request a requester and support the explanation of the situation by the requester. An emergency call program executed on a portable terminal includes a request receiving means for receiving a request operation by a touch panel display and a voice communication network N2 for a telephone number of a request destination specified in advance. Calling means for making a voice call using the microphone 32 and the speaker 33, the location information of the portable terminal 1, and the caller number of the portable terminal 1 To the request accepting device 4 connected via the data communication network N1 and collating with the voice call, functioning as information transmitting means, and processing by the calling means and processing by the information transmitting means, The request receiving means functions so as to be performed in response to receiving a request operation. [Selection] Figure 1

Description

  The present invention relates to a mobile terminal program for request, a request reception device, and a request reception system.

Conventionally, when a road service is requested when a tire is punctured while driving a car or a wheel is removed from a side groove, a call is made to a road service provider. Then, the situation is explained by telephone exchange, and a road service is requested.
However, the case of requesting is when the requester has caused an accident, and is often panicked. Therefore, the requester often cannot explain the situation well.
Therefore, in a communication system using a mobile phone with GPS, there is a method for identifying the location of the requester by reporting the location information detected by the mobile phone with GPS carried by the driver of the car from the mobile phone to the service station. It is disclosed (for example, Patent Document 1).

JP 2003-143314 A

  In the above-described method, the service station side which is a road service providing company can know the position of the requester, but it is desirable that this can be realized by a simple operation by the requester.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a portable terminal program, a request receiving apparatus, and a request receiving system that allow a requester to simply make a request and support the explanation of the situation by the requester.

The present invention solves the above problems by the following means.
1st invention is a portable terminal program run with a portable terminal which is a computer provided with a voice input part, a voice output part, and an operation part, and the computer receives a demand operation by the operation part. Request accepting means, call means for making a call to a telephone number of a request destination specified in advance and enabling voice call using the voice input unit and the voice output unit, and position information of the computer And a caller number of the computer that functions as information transmitting means that is communicatively connected to the computer and is transmitted to the request accepting device that collates with the voice call. And a function of performing the processing by the information transmitting unit in response to receiving a request operation by the request receiving unit. A gram.
According to a second aspect of the present invention, in the portable terminal program according to the first aspect, the computer includes a photographing unit, and the computer receives the request operation by the request reception unit, and the call In at least one of the cases after a call is made by a means, the photographing section is operated to function as an image acquisition means for acquiring image data, and the information transmission means is acquired by the image acquisition means. It is a portable terminal program characterized by functioning to transmit image data.
According to a third aspect of the present invention, in the portable terminal program according to the second aspect of the present invention, the computer includes an orientation detection unit, and the orientation detection unit is installed when the image acquisition unit acquires the image data. The information transmission unit associates the image data acquired by the image acquisition unit with the imaging direction detected by the imaging direction detection unit. It is a portable terminal program characterized by making it function so that it may transmit.
According to a fourth aspect of the present invention, in any one of the portable terminal programs from the first aspect to the third aspect, the computer includes a position information receiving unit that receives current position information of the computer as latitude / longitude information. And, in response to receiving the request operation by the request receiving unit, the computer functions as a position information acquiring unit that acquires the current position information of the computer from the position information receiving unit, and the information transmitting unit, A mobile terminal program characterized by transmitting the current position information acquired by the position information acquisition means as the position information.
According to a fifth invention, in any one of the portable terminal programs from the first invention to the fourth invention, the storage unit of the computer includes at least one of a vehicle number, a member number, and an insurance policy number. Personal identification information is downloaded from the request accepting device and stored, and the information transmitting means is configured to further function to transmit the personal identification information stored in the storage unit. It is a mobile terminal program.
A sixth invention is a request reception device connected via a communication network to a mobile terminal used by a requester, which receives an incoming call from the mobile terminal, and includes a voice input unit and a voice output unit. A telephone receiving unit that enables voice calls using the provided device, an information receiving unit that receives location information of the mobile terminal and a caller number from the mobile terminal, and an incoming call received by the telephone receiving unit. A collation unit that collates a caller number with a caller number received by the information reception unit, and, as a result of collation by the collation unit, the position information received by the information reception unit according to the match An information display unit that is displayed on a computer having a display unit together with information, and the display unit is provided at a position that is visible to a person who makes a voice call. .
According to a seventh aspect of the present invention, in the request accepting device of the sixth aspect, the verification unit receives the call received by the information receiving unit within a predetermined time before and after the incoming call unit receives an incoming call. The request reception device is characterized in that the caller ID and the caller ID of the incoming call received by the call receiving unit are collated.
According to an eighth aspect of the present invention, in the request accepting device of the sixth aspect or the seventh aspect, the personal information database storing the personal information and the caller number according to the result of the collation by the collation unit A personal information acquisition unit that acquires personal information from the personal information database based on the information, and the information display unit further causes the display unit to display the personal information acquired by the personal information acquisition unit, This is a request reception device characterized by the following.
A ninth invention is a request reception system comprising a mobile terminal used by a requester and a request reception device connected to the mobile terminal via a communication network, wherein the mobile terminal A request receiving unit that receives a request operation by the unit, an image acquiring unit that operates to acquire image data in response to the reception of the request receiving unit, and that the image acquiring unit acquires image data In response, the image data, the location information of the mobile terminal, and the sender number of the mobile terminal are transmitted to the request receiving device, and the request receiving unit has received the information. In response, a call unit that makes a call to a telephone number of a request destination that is specified in advance and is called by the request reception device, and enables a voice call using a voice input unit and a voice output unit, , Receiving the request The apparatus accepts an incoming call from the mobile terminal and enables a voice call using an apparatus including a voice input unit and a voice output unit; the image data from the mobile terminal; An information receiving unit for receiving location information and a caller number; a caller number for an incoming call accepted by the telephone call receiving unit; and a matching unit for checking a caller number received by the information receiving unit; As a result of the collation by the collation unit, an information display unit that displays the position information received by the information receiving unit together with map information on a computer having a display unit, and displays the image data, according to a match. And the display unit is provided at a position visible to a person who makes a voice call.

  According to the present invention, it is possible to provide a portable terminal program, a request receiving apparatus, and a request receiving system that can easily request a requester and support the explanation of the situation by the requester.

It is a figure which shows the whole structure of the request reception system which concerns on 1st Embodiment. It is a figure which shows the functional block of the portable terminal which concerns on 1st Embodiment. It is a figure which shows the functional block of the request reception apparatus which concerns on 1st Embodiment. It is a figure which shows the example of a display of the portable terminal which concerns on 1st Embodiment. It is a flowchart of the main process in the portable terminal which concerns on 1st Embodiment. It is a flowchart of the imaging | photography process with the portable terminal which concerns on 1st Embodiment. It is a flowchart of the data communication process in the portable terminal which concerns on 1st Embodiment. It is a flowchart of the request reception process in the request reception apparatus which concerns on 1st Embodiment. It is a figure which shows the example of a display of the request | requirement acceptance apparatus which concerns on 1st Embodiment. It is a figure which shows the functional block of the portable terminal which concerns on 2nd Embodiment. It is a figure which shows the functional block of the request reception apparatus which concerns on 2nd Embodiment. It is a flowchart of the pre-processing in the portable terminal which concerns on 2nd Embodiment. It is a figure which shows the example of a display of the portable terminal which concerns on 2nd Embodiment. It is a flowchart of the data communication process in the portable terminal which concerns on 2nd Embodiment. It is a flowchart of the request reception process in the request reception apparatus which concerns on 2nd Embodiment. It is a figure which shows the example of a display of the request reception apparatus which concerns on 2nd Embodiment.

DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.
(First embodiment)
<Overall configuration of request reception system 100>
FIG. 1 is a diagram illustrating an overall configuration of a request reception system 100 according to the first embodiment.
FIG. 2 is a diagram illustrating functional blocks of the mobile terminal 1 according to the first embodiment.
FIG. 3 is a diagram illustrating functional blocks of the request reception device 4 according to the first embodiment.
A request receiving system 100 shown in FIG. 1 is a system that receives a request from a requester who wants to receive provision of a road service.
The request reception system 100 includes a mobile terminal 1, a request reception device 4, and a PC (personal computer) 8 (device, computer). The request reception system 100 performs data communication and voice communication between the mobile terminal 1 and the request reception device 4 and between the request reception device 4 and the PC 8 by the data communication network N1 and the voice communication network N2. .

The mobile terminal 1 is a terminal used by a requester when requesting a road service. The portable terminal 1 is a portable information terminal represented by a smartphone, for example.
The request receiving device 4 is a device that receives a request from the mobile terminal 1. The request reception apparatus 4 has functions of PBX (Private Branch eXchange) and CTI (Computer Telephony Integration). Further, the request reception device 4 performs a process of mediating between the mobile terminal 1 and the PC 8.
The PC 8 is connected to the request accepting device 4 via the data communication network N1. The PC 8 is connected to the request reception device 4 via the voice communication network N2.
The operator can make a voice call with the requester while looking at the screen of the PC 8. A voice call can be performed by, for example, using the VoIP (Voice over Internet Protocol) technology so that the PC 8 has a telephone function.
Note that the PC may perform only the data communication, and the voice communication may perform the request reception work by using a telephone (device).
The request reception device 4 and the PC 8 are provided in a road service provider.

  In FIG. 1, one mobile terminal 1 and one PC 8 are shown. However, the mobile terminal 1 is a different terminal for each requester, and a plurality of mobile terminals 1 may be connected to the request receiving apparatus 4 at the same time. Further, since one PC 8 exists for each operator, a plurality of PCs 8 are connected to the request receiving apparatus 4. Furthermore, although one request receiving apparatus 4 is shown in the figure, a plurality of request receiving apparatuses 4 may be provided for each function to be described later.

<Mobile terminal 1>
As illustrated in FIG. 2, the mobile terminal 1 includes a control unit 10, a storage unit 20, a USIM (Universal Subscriber Identity Module card) 22, a touch panel display 31 (operation unit), and a microphone 32 (voice input unit). A speaker 33 (audio output unit), a camera 34 (imaging unit), a GPS (Global Positioning System) receiving unit 35 (position information receiving unit), an electronic compass 36 (azimuth detecting unit), and a voice communication I / F (Interface) 38 and a communication I / F 39 are provided.
The control unit 10 is a CPU (Central Processing Unit) that controls the entire mobile terminal 1. The control unit 10 executes various functions in cooperation with the hardware described above by appropriately reading and executing an OS (operating system) and application programs stored in the storage unit 20.

The control unit 10 includes a request reception unit 11 (request reception unit), a call unit 12 (call unit), a position information acquisition unit 13 (position information acquisition unit), an image acquisition unit 14 (image acquisition unit), and a photographing unit. An azimuth detector 15 (imaging azimuth detector) and an information transmitter 16 (information transmitter) are provided.
The request receiving unit 11 receives a request operation from the touch panel display 31. The request accepting unit 11 accepts a request operation, for example, when the requester touches the icon of the emergency call program 20 a for request displayed on the touch panel display 31.
The calling unit 12 makes a call to the telephone number of the PC 8. The telephone number of the PC 8 is the telephone number of the road service provider that is the request destination, and is stored in advance in the telephone number storage unit 20b together with the emergency call program 20a. Then, the calling unit 12 enables a voice call using the microphone 32 and the speaker 33 using the mobile terminal 1.

The position information acquisition unit 13 acquires the position information of the mobile terminal 1 via the GPS reception unit 35.
The image acquisition unit 14 operates the camera 34 to acquire image data.
The shooting direction detection unit 15 operates the electronic compass 36 to detect the shooting direction when the image acquisition unit 14 acquires image data.
The information transmission unit 16 detects the caller number, which is the telephone number of the mobile terminal 1, the position information acquired by the position information acquisition unit 13, the image data acquired by the image acquisition unit 14, and the shooting direction detection unit 15. The shooting direction is transmitted to the request receiving device 4.

The storage unit 20 is a storage area such as a hard disk or a semiconductor memory element for storing programs, data, and the like necessary for the control unit 10 to execute various processes.
The storage unit 20 includes an emergency call program 20a and a telephone number storage unit 20b.
The emergency call program 20a is an application program (hereinafter also referred to as an application) for executing various functions performed by the control unit 10 described above.
The telephone number storage unit 20b stores the telephone number of the request destination to be called by the emergency call program 20a.
The USIM 22 is an IC (Integrated Circuit) card that records user information of the mobile terminal 1. The USIM 22 is used to identify the user of the mobile terminal 1 by being inserted into an insertion port (not shown) of the mobile terminal 1, for example. The USIM 22 stores the caller number 22a of the portable terminal 1 as a part of user information.

The touch panel display 31 has a function as a display unit configured by an LCD (liquid crystal display) or the like and a function as an input unit that detects a touch input from a requester with a finger or the like.
The microphone 32 is a device for inputting sound.
The speaker 33 is a device for outputting sound.
The camera 34 is a device for taking an image.
The GPS receiver 35 measures the current position information (latitude / longitude) of the mobile terminal 1 using, for example, the intensity of radio waves received from a satellite.
The electronic compass 36 detects the orientation of the mobile terminal 1.
The voice communication I / F 38 is an interface with the voice communication network N2.
The communication I / F 39 is an interface with the data communication network N1.

<Request accepting device 4>
As illustrated in FIG. 3, the request reception device 4 includes a control unit 40, a storage unit 50, a voice communication I / F 58, and a communication I / F 59.
The control unit 40 is a CPU that controls the entire request receiving apparatus 4. The control unit 40 executes various functions in cooperation with the hardware described above by appropriately reading and executing the OS and application programs stored in the storage unit 50.
The control unit 40 includes a telephone incoming call unit 41, a data reception unit 42, a collation unit 43, and a display control unit 45 (information display unit).

The telephone receiving unit 41 receives an incoming telephone call from the mobile terminal 1. Then, the telephone receiving unit 41 transmits and receives audio data to and from the PC 8, thereby enabling a voice call using the microphone 52 and the speaker 53 using the PC 8.
The data receiving unit 42 receives a caller number, position information, image data, and a shooting direction from the mobile terminal 1.
The collation unit 43 collates (matches) the caller number of the incoming call received by the telephone call reception unit 41 with the caller number received by the data reception unit 42.

The display control unit 45 causes the display unit 51a of the PC 8 to display the caller number of the incoming call received by the call receiving unit 41.
Further, the display control unit 45 receives the call when the caller number of the incoming call received by the call receiving unit 41 matches the caller number received by the data receiving unit 42 as a result of the check by the check unit 43. Map information in which the position information and the shooting direction are displayed on a map is generated. And the display control part 45 displays the produced | generated map information and image data on the display part 51a of PC8.

The storage unit 50 is a storage area such as a hard disk or a semiconductor memory element for storing programs, data, and the like necessary for the control unit 40 to execute various processes.
The voice communication I / F 58 is an interface with the voice communication network N2.
The communication I / F 59 is an interface with the data communication network N1.

The PC 8 may be a general personal computer.
The display unit 51a is a display device represented by an LCD or the like, for example.
The operation unit 51b is an input device represented by a keyboard, a mouse, and the like, for example.
The microphone 52 is a device for inputting sound.
The speaker 53 is a device for outputting sound.
Note that the microphone 52 and the speaker 53 may be an integrated device, for example, so that an operator can talk hands-free.

  The computer in the present invention refers to an information processing apparatus including a control unit, a storage device, and the like, and the mobile terminal 1 and the request receiving device 4 include control units 10 and 40, storage units 20 and 50, respectively. And is included in the concept of the computer of the present invention.

<Processing of portable terminal 1>
Next, processing in the mobile terminal 1 performed by a request by the requester will be described.
FIG. 4 is a diagram illustrating a display example of the mobile terminal 1 according to the first embodiment.
FIG. 5 is a flowchart of main processing in the mobile terminal 1 according to the first embodiment.
FIG. 6 is a flowchart of the photographing process in the mobile terminal 1 according to the first embodiment.
FIG. 7 is a flowchart of data communication processing in the mobile terminal 1 according to the first embodiment.
The requester performs the following process using the mobile terminal 1 when it is desired to request a road service such as a car accident or breakdown.

As pre-processing, first, the user (requester) connects the mobile terminal 1 to an application distribution server (not shown) in advance via the data communication network N1, and receives an application for receiving this service from the application distribution server. Is downloaded to the portable terminal 1 in advance. Here, the application distribution server is a server that stores a plurality of applications that are downloaded to the mobile terminal 1 and used. By this processing, the emergency notification program 20a is stored in the storage unit 20 of the mobile terminal 1. In addition, as a result of the download, the requested telephone number is stored in the telephone number storage unit 20b of the portable terminal 1.
FIG. 4A shows a standby screen 60 displayed on the touch panel display 31 of the mobile terminal 1. The standby screen 60 displays application icons for executing various functions. The standby screen 60 also displays an icon 60a for the emergency call program 20a.

In step S (hereinafter simply referred to as “S”) 10 in FIG. 5, when the requester taps (selects) the icon 60 a of the mobile terminal 1, the control unit 10 (request receiving unit 11) of the mobile terminal 1 The activation of the emergency call program 20a is accepted. Then, the control unit 10 displays the selection screen 61 on the touch panel display 31.
FIG. 4B shows a selection screen 61. On the selection screen 61, buttons 61a and 61b for selecting photography are displayed.

Returning to FIG. 5, in S <b> 11, the control unit 10 determines whether or not to take a picture is selected. In FIG. 4B, when the button 61a is designated by the requester, the control unit 10 determines that the photographing is selected. When it is selected that the photograph is to be taken (S11: YES), the control unit 10 moves the process to S12. On the other hand, when it is not selected to take a picture (S11: NO), the control unit 10 moves the process to S13.
In S12, the control unit 10 performs a photographing process.

Here, the photographing process will be described with reference to FIG.
In S <b> 20 of FIG. 6, the control unit 10 (image acquisition unit 14) activates the camera 34. The controller 10 causes the touch panel display 31 to display an image (through image) acquired by the camera 34 in response to the activation of the camera 34. In addition, the control unit 10 displays a shooting button (not shown) on the touch panel display 31.
In S <b> 21, the control unit 10 (imaging orientation detection unit 15) activates the electronic compass 36.
In S <b> 22, the control unit 10 (image acquisition unit 14) acquires image data in response to accepting the selection of the shooting button by the requester.
In S <b> 23, the control unit 10 (shooting direction detection unit 15) acquires the shooting direction that is the orientation of the mobile terminal 1 in response to receiving the selection of the shooting button by the requester.

In S24, the control unit 10 causes the touch panel display 31 to display the image display screen 62 including the image 62a acquired in S22.
FIG. 4C shows the image display screen 62. On the image display screen 62, an image 62a and buttons 62b and 62c are displayed. The requester looks at the image 62a, selects the button 62b if the image is acceptable, and selects the button 62c when photographing again.
Returning to FIG. 6, in S <b> 25, the control unit 10 determines whether or not “confirm” has been accepted. The case where “confirm” is accepted refers to a case where the button 62b is selected in FIG. When “confirm” is received (S25: YES), the control unit 10 ends the process and returns to FIG. When “confirm” is not received (S25: NO), that is, when “redo” is received, the control unit 10 moves the process to S22 and performs imaging again.

Returning to FIG. 5, in S13, the control unit 10 performs a data communication process.
Here, the data communication process will be described with reference to FIG.
In S <b> 30 of FIG. 7, the control unit 10 (position information acquisition unit 13) activates the GPS reception unit 35.
In S <b> 31, the control unit 10 (position information acquisition unit 13) acquires position information via the GPS reception unit 35.
In S <b> 32, the control unit 10 acquires the caller number of the mobile terminal 1 stored in the USIM 22.
In S <b> 33, the control unit 10 (information transmission unit 16) transmits the acquired data to the request reception device 4. In this example, the acquired data refers to image data, shooting direction, position information, and caller number. Then, the control part 10 complete | finishes this process, and returns to FIG.

Returning to FIG. 5, in S <b> 14, the control unit 10 (calling unit 12) performs a voice call process for calling the telephone number stored in the telephone number storage unit 20 b. As a result, the requester can use the mobile terminal 1 to make a voice call with the operator of the road service provider.
In S15, the control unit 10 determines whether or not to end the emergency call program 20a. For example, the emergency call program 20a can be ended when the requester performs an operation to end the voice call. When ending the emergency call program 20a (S15: YES), the control unit 10 ends this process. On the other hand, if the emergency call program 20a is not terminated (S15: NO), the control unit 10 stands by until the emergency call program 20a is terminated.

  In the present embodiment, the case where the voice transmission process is performed after the data communication process has been described. However, the data communication process and the voice transmission process may be performed almost simultaneously. The process may be performed simultaneously, or the data communication process may be performed after the voice transmission process.

<Processing of Request Reception Device 4>
Next, the process in the request reception device 4 that receives a request from the mobile terminal 1 will be described.
FIG. 8 is a flowchart of a request reception process in the request reception device 4 according to the first embodiment.
FIG. 9 is a diagram illustrating a display example of the request reception device 4 according to the first embodiment.
In S50 of FIG. 8, the control unit 40 (data receiving unit 42) receives image data, shooting direction, position information, and caller number as each data from the mobile terminal 1.
In S <b> 51, the control unit 40 (call receiving unit 41) performs voice reception processing for receiving a call from the mobile terminal 1.
In S52, the control unit 40 (collation unit 43) performs collation processing. In the collation process, the caller number received in S51 is collated with the caller number received in S50.

In S53, as a result of the collation, the control unit 40 (collation unit 43) determines whether or not the caller number that matches the caller number received in S51 is included in the data received in S50. If the same caller number as the caller number received in the voice reception process is being received (S53: YES), the control unit 40 moves the process to S54. On the other hand, when the same caller number as the incoming caller number in the voice reception process has not been received (S53: NO), the control unit 40 moves the process to S60.
In S54, the control part 40 produces | generates map information based on the positional information received data with the caller number.
In S55, the control unit 40 adds the shooting direction data received together with the caller number to the map information.

In S56, the control unit 40 (display control unit 45) causes the requester information 70 to be displayed on the display unit 51a. Thereafter, the control unit 40 ends this process.
FIG. 9A shows the requester information 70 displayed on the display unit 51a in S56 of FIG. The requester information 70 includes a caller number display unit 70a, an image display unit 70b, and a map display unit 70c. In the caller number display portion 70a, the caller number received in the voice reception process (S51) is displayed. The image display unit 70b displays the received image data together with the caller number. The generated map information is displayed on the map display unit 70c. The azimuth | direction 70d shows the azimuth | direction which acquired the image displayed on the image display part 70b. Therefore, the operator can specify the position of the site while viewing the image displayed on the image display unit 70b and the azimuth 70d displayed on the map display unit 70c.

Returning to FIG. 8, on the other hand, in S60, the control unit 40 (display control unit 45) displays the requester information 71 on the display unit 51a. In this case, since the data matching the caller number received in the voice reception process has not been received, only the caller number 71a is displayed in the requester information 71 as shown in FIG. 9B. Is done. In the caller number 71a, the caller number that is called in the voice reception process (S51) is displayed.
In S61, the control unit 40 determines whether or not a predetermined time (for example, 1 minute) has elapsed since the voice reception process. When the predetermined time has elapsed (S61: YES), the control unit 40 ends this process. On the other hand, when the predetermined time has not elapsed (S61: NO), the control unit 40 moves the process to S52 and performs a collation process. This is because even if the data reception is after the voice reception process, map information is displayed when data matching the caller ID of the voice reception process is received by enabling verification. This is for displaying on the part 51a.

Thus, according to the request reception system 100 of the first embodiment, there are the following effects.
(1) The requester makes a voice call by calling the telephone number of the requesting road service provider by a simple operation of using the mobile terminal 1 to tap the icon 60a of the emergency call program 20a. In addition, information for collation at the call destination can be transmitted. In addition, a series of requests can be made by tapping once (or twice if tapping again for confirmation), so even if the requester is upset, the operation can be performed easily. it can.
(2) Since the location information is acquired and transmitted when the request operation is received, the location of the requester can be grasped more accurately. In addition, since the GPS receiver 35 only needs to function when a request operation is received, the GPS receiver 35 need not always be in an effective state, and the power consumption of the mobile terminal 1 can be suppressed.

(3) Since the requester can acquire an image according to the guidance by the emergency call program 20a, the operation is simple. In addition, since the acquired image is transmitted to the request destination, the operator can use the image to determine the content of the trouble in the field and the degree of trouble (for example, in the case of derailment, information on the derailment location and the degree of derailment). ) Etc. can be easily grasped. As a result, it is possible to grasp equipment necessary for the subsequent countermeasures, and it is possible to take an appropriate countermeasure. Furthermore, since the azimuth | direction at the time of image acquisition is acquired and transmitted and a azimuth | direction is displayed on a map, the operator can confirm the azimuth | direction which the image acquired. This is particularly useful for specifying a location such as an expressway where there is an up lane and a down lane that cannot be easily reached.
(4) When the incoming call and the caller number for verification match, information can be displayed on the display unit 51a visible to the operator who has received the incoming call. You can talk to the requester while viewing the information.
(5) By collating with the caller number received almost simultaneously with the incoming call, it is possible to reduce the number of collation and shorten the collation processing time. As a result, the time until information display can be shortened.
(6) Since the image data acquired in accordance with the processing of the emergency call program 20a is transmitted, no other image data is transmitted. Therefore, the image data can be used as evidence information at the accident site, for example, as having high reliability.

(Second Embodiment)
In the second embodiment, a description will be given of a request reception device provided with customer information. In the following description, parts that perform the same functions as those in the first embodiment described above are given the same reference numerals or the same reference numerals at the end, and redundant descriptions are omitted as appropriate.
<Request reception system 200>
FIG. 10 is a diagram illustrating functional blocks of the mobile terminal 201 according to the second embodiment.
FIG. 11z is a diagram illustrating functional blocks of the request receiving apparatus 204 according to the second embodiment.
The mobile terminal 201 of the request reception system 200 shown in FIG. 10 includes a control unit 210, a storage unit 220, a USIM 22, a touch panel display 31, a microphone 32, a speaker 33, a camera 34, a GPS receiving unit 35, An electronic compass 36, a voice communication I / F 38, and a communication I / F 39 are provided.

The control unit 210 includes a request reception unit 11, a call unit 12, a position information acquisition unit 13, an image acquisition unit 14, a shooting direction detection unit 15, and an information transmission unit 216.
The information transmission unit 216 further transmits user information to the request reception device 204. Here, the user information is information downloaded from the request reception device 204, and includes, for example, a vehicle number.
The storage unit 220 includes an emergency call program 220a, a telephone number storage unit 20b, and a user information storage unit 220c.
The emergency call program 220a is a program for executing various functions performed by the control unit 210.
The user information storage unit 220c stores user information downloaded from the request reception device 204.

The request receiving apparatus 204 of the request receiving system 200 shown in FIG. 11 includes a control unit 240, a storage unit 250, a voice communication I / F 58, and a communication I / F 59.
The control unit 240 of the request reception apparatus 204 includes a telephone call reception unit 41, a data reception unit 242, a verification unit 243, a personal information acquisition unit 244, and a display control unit 45.
The data receiving unit 242 receives user information from the mobile terminal 201 in addition to the caller number, position information, image data, and shooting direction.
The collation unit 243 collates the caller number of the incoming call received by the telephone call reception unit 41 with the caller number received by the data reception unit 242. The collation unit 243 collates the vehicle information included in the user information received by the data reception unit 242 and the personal information DB (database) 250a.
The personal information acquisition unit 244 acquires personal information from the personal information DB 250a.
The storage unit 250 includes a personal information DB 250a. The personal information DB 250a stores personal information of the load service contractor who is the requester.

<Processing of portable terminal 201>
Next, the process in the portable terminal 201 performed when the requester downloads the emergency call program 220a will be described.
FIG. 12 is a flowchart of pre-processing in the mobile terminal 201 according to the second embodiment.
FIG. 13 is a diagram illustrating a display example of the mobile terminal 201 according to the second embodiment.
In S201 of FIG. 12, the requester taps the icon 60a (see FIG. 4A) for starting the emergency call program displayed on the mobile terminal 201, thereby controlling the control unit 210 (request acceptance) of the mobile terminal 201. Part 11) accepts activation of the emergency call program 220a.
In S <b> 202, the control unit 210 displays an initial selection screen 265 on the touch panel display 31.
FIG. 13A shows an initial selection screen 265 of the mobile terminal 201. On the initial selection screen 265, a button 265a for initial setting and a button 265b for making an emergency call are displayed.

  Returning to FIG. 12, in S203, the control unit 210 determines whether or not “initial setting” has been selected. In FIG. 13A, when the user selects button 265a, control unit 210 determines that “initial setting” has been selected. When “initial setting” is selected (S203: YES), the control unit 210 moves the process to S204. On the other hand, if “initial setting” is not selected (S203: NO), the control unit 210 moves the process to S209. The case where “initial setting” is not selected is a case where the initial setting has already been completed and the user selects the button 265b in FIG. 13A, and “emergency notification” is selected. Is the case.

In S <b> 204, the control unit 210 accesses the request reception device 204 and transmits the caller number 22 a of the USIM 22. Therefore, the request receiving apparatus 204 searches the personal information DB 250a using the caller number as a key, and extracts user information with the same caller number. Meanwhile, the control unit 210 causes the touch panel display 31 to display a waiting screen 266 as shown in FIG.
In step S <b> 205, the control unit 210 downloads (receives) user information from the request reception device 204.
In S206, the control unit 210 stores the user information in the user information storage unit 220c. Thereafter, the control unit 210 displays a completion screen 267 on the touch panel display 31 and ends the present process.

On the other hand, in S209, the control unit 210 performs emergency call processing.
Here, the emergency call process performed when the requester makes a request will be described.
FIG. 14 is a flowchart of data communication processing in the mobile terminal 201 according to the second embodiment.
The emergency call process is the same as that after S11 in FIG. 5 (first embodiment). The data communication process in S13 of FIG. 5 is the process shown in FIG.
Steps S230 to S232 in FIG. 14 are the same as steps S30 to S32 in FIG. 7 (first embodiment).
In S233, the control unit 210 acquires user information from the user information storage unit 220c.
In S234, the control unit 210 (information transmission unit 216) transmits the acquired data to the request reception apparatus 204. In this example, the acquired data refers to user information including vehicle information in addition to image data, shooting direction, position information, and caller number. Then, the control part 210 complete | finishes this process and returns to FIG.

<Processing of Request Accepting Device 204>
Next, processing in the request reception device 204 that receives a request from the mobile terminal 201 will be described.
FIG. 15 is a flowchart of a request reception process in the request reception apparatus 204 according to the second embodiment.
FIG. 16 is a diagram illustrating a display example of the request reception device 204 according to the second embodiment.
In S250 of FIG. 15, the control unit 240 (data reception unit 242) receives each data from the portable terminal 201. Each data includes user information as well as image data, shooting direction, position information, and caller number.
S251 to S255 and S261 to S262 are the same as S51 to S55 and S60 to S61 in FIG. 8 (first embodiment).
In S256, the control unit 240 (personal information acquisition unit 244) extracts personal information with reference to the personal information DB 250a. In the case of YES in S253, the control unit 240 may extract the caller number as a key. Further, in the case of YES in S260, the control unit 240 may extract the vehicle information using the key.

In S257, the control unit 240 (display control unit 45) causes the requester information 270 to be displayed on the display unit 51a.
FIG. 16A shows requester information 270 displayed on the display unit 51a in S257 of FIG. The requester information 270 includes a caller number display unit 70a, an image display unit 70b, a map display unit 70c, and a detailed information unit 270e. When the operator selects the detailed information section 270e, the control section 240 (display control section 45) causes the detailed information display section 272 shown in FIG. 16B to be displayed on the requester information 270. By doing in this way, since the control part 240 can display the content of personal information DB250a with which the request | requirement reception apparatus 204 is provided, the operator can respond quickly.
Note that, when the coincidence is determined by the vehicle number, the control unit 240 may display a warning display unit 273 on the display unit 51a, for example, as illustrated in FIG.

  Returning to FIG. 15, on the other hand, in S260, the control unit 240 (collation unit 243) refers to the personal information DB 250a to determine whether there is data that matches the vehicle number included in the received user information. If there is data that matches the vehicle information (S260: YES), the control unit 240 moves the process to S254. On the other hand, when there is no data that matches the vehicle information (S260: NO), the control unit 240 moves the process to S261.

Thus, according to the request reception system 200 of the second embodiment, there are the following effects.
(1) Since the personal information DB 250a is provided, more detailed information can be presented to the operator. The personal information DB 250a stores various information including user information transmitted to the portable terminal 201 at the initial setting. In the personal information DB 250a, for example, when the contract information and information on the contract period and contract contents (paid service, free of charge, etc.) are included, such information can be presented to the operator. The content of the requested service can be confirmed.
(2) For example, even if the mobile phone number has been changed and the road service provider has not been contacted, it is possible to determine a match by having the vehicle number in the mobile terminal, and to provide detailed information to the operator. Can be provided.

  As mentioned above, although embodiment of this invention was described, this invention is not limited to embodiment mentioned above. In addition, the effects described in the embodiments are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the embodiments. In addition, although embodiment mentioned above and the deformation | transformation form mentioned later can also be used in combination as appropriate, detailed description is abbreviate | omitted.

(Deformation)
(1) In the first embodiment, as the data acquired by the mobile terminal 1, the image data, the shooting direction, the position information, and the caller number are transmitted to the request reception device 4. However, the mobile terminal 1 may transmit basic information to the request receiving apparatus as information about the requester.
For example, when the emergency call program is downloaded, the portable terminal accepts input of basic information and stores it in the storage unit. Basic information refers to, for example, the name of the user (requester), information on the dealer, vehicle number, vehicle type, and the like, and the mobile terminal 1 accepts the input when the user manually inputs. Then, the request reception device displays the received basic information on the display unit as requester information. By doing so, the request accepting apparatus can display basic information without performing any processing, and can provide information about the requester to the operator.

(2) In the first embodiment, description has been given of acquiring and transmitting one piece of image data. However, a plurality of image data may be acquired and transmitted. In that case, the operator can check the situation by looking at images from various angles, so that the situation can be grasped more accurately. Further, position information may be acquired when acquiring image data. By doing so, position information of a plurality of image data can be displayed on the map.
(3) In the first embodiment, it has been described that image data is acquired and transmitted before a voice call. However, image data may be acquired and transmitted during a call. By doing so, it is possible to view the acquired image in accordance with the operator's instruction, so that a useful image can be acquired.
(4) In the first embodiment, it has been described that the acquired image data does not have special attribute information. However, the image data may include attribute information such as shooting date / time data and shooting position information. In such a case, the image data itself can be used as useful evidence data.

  (5) In the first embodiment, a description has been given of performing a voice call. However, it may be a video call. In such a case, the mobile terminal provides a new call selection screen for selecting between voice call and video call. When the emergency call program icon is specified, the call selection screen is displayed and a video call is selected. In this case, sound may be transmitted together with the image. By doing so, the request accepting apparatus can acquire an image in accordance with an instruction from the operator in real time from the mobile terminal, so that the operator can grasp the situation on the site more. Further, the PC may be equipped with a camera to acquire an operator's face image and transmit it to the portable terminal. By doing so, the requester who operates the mobile terminal can make a call while looking at the operator's face image, and can give the requester a sense of security.

  (6) In each embodiment, an example in which a request for a load service is used has been described. However, it can be applied to various services that request a service in an emergency. For example, the present invention can be applied to a case in which a contractor is called when a water leak or the like occurs, or when a contact information registered in advance is notified when an elderly person or a child gets lost.

1,201 Mobile terminal 4,204 Request acceptance device 8 PC
DESCRIPTION OF SYMBOLS 10,210 Control part 11 Request reception part 12 Calling part 13 Location information acquisition part 14 Image acquisition part 15 Imaging | photography direction detection part 16,216 Information transmission part 20 Storage part 20a, 220a Emergency call program 20b Telephone number storage part 22a Caller number 31 Touch Panel Display 32, 52 Microphone 33, 53 Speaker 34 Camera 35 GPS Receiving Unit 36 Electronic Compass 40, 240 Control Unit 41 Telephone Incoming Unit 42, 242 Data Receiving Unit 43, 243 Verification Unit 45 Display Control Unit 50, 250 Storage Unit 51a Display unit 100, 200 Request acceptance system 244 Personal information acquisition unit 250a Personal information DB
N1 data communication network N2 voice communication network

Claims (6)

A request reception system comprising: a mobile terminal used by a requester; and a request reception device connected to the mobile terminal via a communication network,
The portable terminal is
A request reception unit for receiving a request operation by the operation unit;
An image acquisition unit that operates the imaging unit to acquire image data in response to the reception of the request reception unit;
When the image acquisition unit acquires the image data, a shooting direction detection unit that detects a shooting direction by operating a direction detection unit;
When the image acquisition unit acquires the image data, a location information acquisition unit that acquires current location information of the mobile terminal from a location information reception unit;
In response to the acquisition of image data by the image acquisition unit, the request reception device includes the image data, the shooting direction and the current position information corresponding to the image data, and the caller number of the mobile terminal. An information transmitting unit for transmitting to
In response to the reception of the request reception unit, a call is made to a telephone number of a request destination that is specified in advance and is called by the request reception device, and a voice call using the voice input unit and the voice output unit is performed. A call part to enable,
With
The request accepting device is:
A telephone incoming unit that accepts incoming calls from the mobile terminal and enables voice calls using a device including a voice input unit and a voice output unit;
An information receiving unit for receiving the image data from the portable terminal, the shooting direction and the current position information corresponding to the image data, and a caller number;
A collation unit that collates a caller number of an incoming call received by the telephone call unit with a caller number received by the information reception unit;
As a result of the collation by the collation unit, map information in which the current position information received by the information receiving unit and the shooting direction are arranged on a map in a computer provided with a display unit in response to matching, and the image data And an information display section for displaying
With
The display unit is provided at a position where a person who makes a voice call can view,
Request acceptance system characterized by In the request reception system according to claim 1,
The mobile terminal includes a storage unit in which personal identification information including at least one of a vehicle number, a membership number, and an insurance policy number is downloaded from the request reception device and stored.
The information transmission unit of the mobile terminal further transmits the personal identification information stored in the storage unit,
The request accepting device is:
A personal information database storing personal information;
As a result of the collation by the collation unit, a personal information obtaining unit that obtains personal information from the personal information database based on the caller number according to the match,
With
The personal information acquisition unit of the request reception device acquires personal information from the personal information database based on the personal identification information when personal information cannot be acquired from the personal information database based on the caller number. ,
The information display unit of the request reception device further displays the personal information acquired by the personal information acquisition unit;
Request acceptance system characterized by A request acceptance device connected via a communication network to a mobile terminal used by a requester,
A telephone receiving unit that accepts incoming calls from a mobile terminal and enables voice calls using a device having a voice input unit and a voice output unit;
An information receiving unit for receiving image data from the mobile terminal, shooting direction corresponding to the image data and position information at the time of shooting, and a caller number;
A collation unit that collates a caller number of an incoming call received by the telephone call unit with a caller number received by the information reception unit;
As a result of collation by the collation unit, a display unit is provided that includes map information in which position information and photographing direction at the time of photographing received by the information receiving unit are arranged on a map, and the image data. An information display section to be displayed on the computer,
With
The display unit is provided at a position where a person who makes a voice call can view,
A request accepting device characterized by the above. In the request reception apparatus according to claim 3,
The collation unit receives the caller ID of the incoming call received by the telephone call reception unit and the information reception unit within a predetermined time before the reception of the call when the call reception unit receives the incoming call. If there is no match as a result of the collation, collating with the caller number received by the information receiving unit within a predetermined time after receiving the incoming call,
A request accepting device characterized by the above. A mobile terminal program that is executed on a mobile terminal that is a computer,
The computer includes an audio input unit, an audio output unit, an operation unit, an imaging unit, an orientation detection unit, and a position information receiving unit that receives the current position information of the computer as latitude and longitude information,
The computer,
Request accepting means for accepting a request operation by the operation unit;
Call means for making a voice call using the voice input unit and the voice output unit by making a call to a telephone number of a request destination designated in advance;
Image acquisition means for operating the imaging unit to acquire image data;
When the image acquisition unit acquires the image data, a shooting direction unit that detects the shooting direction by operating the direction detection unit;
When the image acquisition means acquires the image data, position information acquisition means for acquiring the current position information of the computer from the position information receiving unit;
And the image data, and the photographing azimuth and the current position information corresponding to the image data, and a caller ID of the computer, communicatively coupled request-receiving device that be collated with the voice call to said computer Information transmitting means for transmitting to,
To function,
Allowing the processing by the calling means and the processing by the information transmitting means to function in response to receiving a request operation by the request receiving means;
A mobile terminal program characterized by A mobile terminal program that is executed by a mobile terminal that is a computer including an audio input unit, an audio output unit, an operation unit, and a photographing unit
The computer,
Request accepting means for accepting a request operation by the operation unit;
Call means for making a voice call using the voice input unit and the voice output unit by making a call to a telephone number of a request destination designated in advance;
The position information of the computer, and information transmitting means for transmitting the caller ID of the computer for communicably connected to you collated with the voice call request accepting device to said computer,
After being in a call by the calling means, operate the imaging unit to function as an image acquisition means for acquiring image data,
The processing by the calling means and the processing by the information transmitting means function so as to be performed in response to receiving a request operation by the request receiving means,
Causing the information transmitting means to function to continuously transmit the image data acquired by the image acquiring means;
A mobile terminal program characterized by

Images