JP5613901B2 - Telephone control device having proxy response promotion function - Google Patents

Description

  The present invention relates to a telephone control device such as a main device of a key telephone system or a private branch exchange.

  There is a proxy response (call pickup) function as an incoming call processing mode in a main device of a key telephone system or a private branch exchange (hereinafter referred to as a telephone control device). This function is used when an unattended person receives an incoming call to an extension telephone, and when a predetermined special number dial operation is performed from another extension telephone during a call, the telephone control device performs the special dial operation on the incoming call. By connecting to, it becomes possible to make a call in response to the incoming call on behalf of the absentee (for example, Patent Document 1).

Japanese Patent Application No. 2010-34975

  However, the conventional proxy response function is a simple function in which the telephone control device simply connects the incoming call to the extension telephone that has performed the special number dial operation, and the calling side does not know who makes the proxy response, There is also a problem that the proxy responding side makes a patrol to answer the incoming call. Further, when an inappropriate person makes a proxy response, there is a possibility that time is wasted for the caller. In the worst case, a disrespectful person could inadvertently respond and act in a rude manner on the sender.

  Therefore, the problem to be solved by the present invention is to provide a telephone control device that prompts a proxy response to a predetermined extension telephone registered in advance, and makes a proxy response to an appropriate person as much as possible.

In order to solve the above-described problems, the present invention provides a telephone control apparatus that accommodates an external line and a plurality of extensions, and registers conditions relating to proxy responses in association with the external lines or extensions. A proxy response condition registration means; and a proxy response promotion means for causing the extension telephone connected to the extension to receive an incoming call or an incoming call prompting a proxy response, and is registered in the proxy response condition registration means The response condition includes an automatic start condition related to the automatic start of the proxy response promoting means, and the automatic start condition is when the extension on the proxy response side to be proxy-response does not prohibit automatic start and On the other hand, if a response from the extension is not detected even if a predetermined time elapses while the extension of the called party is ringing, or if the extension telephone is set to the absence mode or the extension If it is detected that the user of the line telephone is absent and the automatic activation condition is satisfied, the own telephone control device automatically activates the proxy response promoting means, and The response promoting means refers to the proxy response condition registration means when there is an incoming call to any of the extensions, and for the extension telephone connected to the extension that matches the proxy response condition registered in advance. Incoming call ringing or incoming call prompting proxy response is characterized.

  ADVANTAGE OF THE INVENTION According to this invention, the telephone control apparatus which makes an appropriate person reply as possible with respect to a transmission origin can be provided.

The internal block block diagram of the telephone control apparatus by this invention Example of contents to be registered in the proxy response condition registration unit Flowchart for proxy response promotion function

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is an internal block diagram of a telephone control device 1 (hereinafter also abbreviated as “this device”) 1 according to the present invention. , Transmission detection unit 105, call control unit 110, incoming response detection unit 120, proxy response detection unit 130, absence detection unit 140, presence management unit 141, proxy response promotion processing unit 150, proxy response condition registration unit 151, message transmission unit 152.

  When the incoming call detection unit 104 detects an incoming call from the caller telephone 3 via the telephone network 2 to the extension telephone 4 a via the external line correspondence unit 101, the call control unit 110 passes through the exchange processing unit 102 and the extension correspondence unit 103. The incoming call is notified to the extension telephone 4a, which is the destination, and the incoming call is ringed and displayed, and the user of the extension telephone 4a is called. When the call detection unit 105 detects a call from the extension telephone 4 via the extension corresponding unit 103, the call control unit 110 executes a call process to an external line or extension that is the destination of the call. When the incoming side answers, the call control unit 110 controls the exchange processing unit 102 to connect the outgoing side and the destination line (external line or extension). The processing related to such a general outgoing / incoming call is the same as the exchange processing executed by a normal key telephone or private branch exchange (PBX).

  The incoming call response detection unit 120 is a means for detecting an incoming call response from the extension telephone 4a that is the incoming call destination, and detects a response (off-hook) from the user to the ringing ringing and the incoming call display. When the destination extension telephone 4a is set to the absence mode such as automatically answering the incoming call and recording the other party's voice, the incoming call response detecting unit 120 automatically responds to the incoming call according to the absence mode. Detect that.

  The proxy response detection unit 130 is a means for detecting a proxy response from an extension telephone (for example, the extension telephone 4b) other than the destination extension telephone 4a. The user of the extension telephone responding to the proxy responds with the destination extension telephone 4a. A specific operation is performed during the ringing state (ringing of incoming calls, display of incoming calls) (for example, an outside line button indicating that the incoming call is being displayed is pressed).

  Absence detection unit 140 is a means for detecting whether or not the user of the extension telephone at the destination is absent. For example, when there is no response (off-hook) from the user to a call over a certain period of time, judge. Further, when the user's going-out schedule or the like is registered in the presence management unit 141, the presence or absence is determined with reference to the registered content of the presence management unit 141. The means for detecting whether or not the user is absent may directly detect the presence or absence of the user by a wireless tag reader that reads the wireless tag worn by the user. (Not shown).

  The proxy response promotion processing unit 150 is a means for prompting a specific extension telephone (for example, the extension telephone 4b) to make a proxy response, and the extension number to be prompted for the proxy response is the extension number of the incoming call destination and the caller telephone number of the incoming incoming call. Are registered in the proxy response condition registration unit 151.

  The message sending unit 152 is a means for sending a pre-registered voice message to a predetermined destination. In the present invention, for example, when the call destination is absent, for example. Send out a voice message to the sender, such as "The person you are calling is not at the moment, but will you let another person answer?"

  FIG. 2 is an example of the contents registered in the proxy response condition registration unit 151, and the column 200 stores state identification information indicating whether or not the proxy response promotion function is activated. Column 201 is the telephone number of the destination extension, column 202 is the telephone number of the caller of the incoming call, column 203 is the telephone number of the extension that promotes the proxy response, and column 204 is the proxy response by the other extension telephone. In the column 204, whether or not the proxy response promotion function can be automatically activated is registered in advance.

  The user of each extension telephone 4 performs a specific operation (for example, “#” + “specific code”) on each extension telephone 4 in advance after adjusting with the extension user who requests a proxy response. Data to be stored in the column 205 is registered. For example, in the case of the extension a (section A), the extension b (B section chief) is registered as the proxy response promotion extension for the incoming call from the important customer X, and the activation condition is that automatic activation is prohibited ( In column 205), the extension that permits the proxy response is also limited to the extension b, and proxy responses by other extensions other than that are prohibited (column 203, column 204).

  When a specific operation requesting activation of the proxy response promotion function is performed each time the user leaves or leaves the seat (for example, “#” + “activation code”), or when absence is detected in advance. This proxy response promotion function is activated when the registered automatic activation conditions are satisfied. The activation of the proxy response promotion function and the change of registered contents in the columns 201 to 205 can be performed from the mobile phone or public telephone of the destination by using the password set in advance by the user of the extension telephone 4. The apparatus 1 may be accessed and operated remotely.

  FIG. 3 is an operation flowchart relating to the proxy response promoting function of the apparatus 1. Hereinafter, the operation flow of the apparatus 1 will be described with reference to FIGS.

  The apparatus 1 starts with the power turned on (S300), whether data related to the proxy response condition is received from the extension telephone 4 (S301), and starts or stops the proxy response promotion function from the extension telephone 4 The determination of whether or not a request signal has been received, whether or not a signal requesting to stop the activated proxy response promotion function has been received (S303), and whether or not an extension has been received (S310) is repeated.

  When data related to the proxy response condition is received from the extension telephone 4 (S301, YES), the proxy response promotion processing unit 150 registers or registers the received proxy response condition data as new data in the proxy response condition registration unit 151. The completed data is corrected / deleted (S302), and the process returns to S301.

  When a signal requesting activation or stop of the proxy response promotion function is received from any of the extension telephones 4 (S303, YES), the proxy response promotion processing unit 150 activates or activates the proxy response promotion function for an incoming call to the extension. Stop (S304) and return to S301.

  When an incoming call arrives at any of the extensions (S310, YES), the extension telephone connected to the extension is ringed / displayed, and the timer (T1 to T4) is started (S311). If no extension has been received (S310, NO), the process returns to S301.

  If there is a response from the destination extension (S312: YES), normal call processing is executed (S313), and the process returns to S301. The case where there is a response from the called extension is when the incoming call ringing / displaying extension telephone connected to the called extension is off-hook or when an answering mode such as voice recording is activated.

  When a time-out (T1) occurs without a response from the destination extension (S312: NO), it is determined whether or not the destination extension is a proxy response promotion extension (S320). Note that the proxy response condition registration unit 151 is referred to as to whether or not the destination extension is a proxy response promotion target extension. In the case of FIG. 2, it is determined whether or not the activation state (column 200) of the destination extension (column 201) is activated. For example, when the destination extension is extension a, it is a proxy response promotion target.

  When the destination extension is the extension for proxy response promotion (S320, YES), the process proceeds to S330. If the destination extension is not the extension targeted for proxy response promotion (S320, NO), it is determined whether or not the proxy response promotion function is activated while continuing ringing / displaying the incoming call (S322). If NO, the process returns to S301. . Note that the determination of whether to activate the proxy response promotion function refers to the automatic activation condition registered in the proxy response condition registration unit 151. In the case of FIG. 2, rows other than the row (row 211, row 213) where the automatic start permission / inhibition (column 205) is prohibited are the targets for automatic start. If it is determined to activate the proxy response promotion function (S322, YES), the proxy response promotion function is automatically activated (S323), and the process proceeds to S330.

  In S330, it is determined with reference to the proxy response condition registration unit 151 whether or not a proxy response should be confirmed to the caller of the incoming call, and if NO, the process proceeds to S332. In the case of FIG. 2, a row (row 214) that is confirmed with the sender in the proxy response availability (column 204) by other extension and registered as OK if OK is a subject to be confirmed with the sender as to whether or not a proxy response is possible. . If it is determined that a proxy response should be confirmed to the caller (S330, YES), the call control unit 110 controls the message sending unit 152 to send a confirmation voice message (for example, “Pick up”) to the caller. It seems that the other party is absent or unable to answer the phone.Would you like other extension to make a proxy response? If you want to make a proxy response, please press # 1 ")" (S331). If an activation request command (for example, “# 1”) is received from the transmission source within T2 timeout (for example, about 10 seconds), the process proceeds to S332. When the activation request command is not received, the process proceeds to S352.

  In step S332, the proxy response promotion processing unit 150 causes the extension telephone that prompts the proxy response to ring a ringtone or a ringing melody with an unusual pattern, or together with information related to the source or destination of the incoming call. Character information that prompts a proxy response (for example, “Since a call addressed to XX from XX is receiving a call, please respond by proxy” is displayed on the display unit of the extension telephone). Prompt.

  When there is a response (off-hook) from the extension telephone targeted for proxy response promotion (S340, YES), the call control unit 110 performs a call process for connecting the extension that has made a proxy response to the caller and making a call (S351). When completed, the process returns to S301. When a time-out (T3) is made with no response from the extension telephone targeted for proxy response promotion (S340, NO), the process proceeds to S341.

  In S341, the proxy response promotion processing unit 150 refers to the proxy response condition registration unit 151, determines whether or not a proxy response by another extension is possible, and if proxy response prohibition by another extension telephone is registered (S341, YES), the process proceeds to S352. In the case of FIG. 2, the rows (row 211, row 213) registered as prohibited in the proxy response availability (column 204) by other extension are targets.

  If the proxy response by other extension is not prohibited (S341, NO), the process proceeds to S342. In the case of FIG. 2, the row (row 212) registered as acceptable if the extension XX is non-responsive in the proxy response availability (column 204) by another extension is the target.

  In S342, the proxy response promotion processing unit 150 causes a ring tone or a ringing melody with a different pattern from ringing to an extension telephone other than the extension telephone targeted for proxy response promotion for the incoming call. Text information that prompts a proxy response along with information related to the sender or destination (for example, “Call from XX to XX is being received, but no proxy responder is available. ) Is displayed on the display unit of the extension telephone to prompt a proxy response. When there is a response (off-hook) from another extension telephone (S350, YES), the call control unit 110 performs a call process for connecting the extension that has made a proxy response and making a call (S351), and when the call ends. Return to S301.

  If there is a T4 timeout (for example, about 10 seconds) without a response from another extension telephone (S350, NO), an answering mode response process (for example, “the other party you call is absent or cannot answer the call) If you have a request, please tell us your request within 30 seconds ”and voice recording will be used to make an absence recording), or an absence response process (for example,“ Since it seems that it is not possible to answer the call, please call again later and “cut off after voice guidance” (S352). When the process is completed, the process returns to S301.

  In the description of the above embodiment, the illustration of the hardware and the operation flow and the operation description relating to the absence mode response process and the absence response process in the telephone control device are omitted.

  In FIG. 2, the proxy response promotion extension (column 203) registers one extension for each row (row 211 to row 215), but this is for simplifying the explanation. A plurality of proxy response promotion extensions may be set for each row.

DESCRIPTION OF SYMBOLS 1 ... Telephone control apparatus 2 ... Telephone network 3 ... Originating telephone 4 ... Extension telephone 101 ... Outer line corresponding part 102 ... Exchange processing part 103 ... Extension corresponding part 104 ... Incoming call detection unit 105 ... Outgoing detection unit 110 ... Call control unit 120 ... Incoming response detection unit 130 ... Proxy response detection unit 140 ... Absence detection unit 141 ... Presence management 150 ... Proxy response promotion processing unit 151 ... Proxy response condition registration unit 152 ... Message sending unit

Claims (1)

A telephone control device that accommodates an outside line and a plurality of extensions,
Proxy response condition registration means for registering a condition related to proxy response in association with the external line or extension, and proxy response promotion means for causing the extension telephone connected to the extension to receive an incoming call or display an incoming call. Have
The proxy response condition registered in the proxy response condition registration means includes an automatic start condition related to the automatic start of the proxy response promotion means. If it is not prohibited, and if a response from the extension is not detected even if a predetermined time elapses while the extension of the called party is ringing for the incoming call, or the extension telephone is set to the absence mode Or if it is detected that the user of the extension telephone is absent and the automatic start condition is satisfied, the own telephone control device automatically activates the proxy response promoting means. Start
The proxy response promotion means refers to the proxy response condition registration means when there is an incoming call to any of the extensions, and is connected to the extension telephone connected to the extension that matches the proxy response condition registered in advance. On the other hand, a telephone control device having a proxy response promotion function, wherein an incoming ringing or incoming call prompting a proxy response is displayed.

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