JP5560233B2 - Custody management support device, product sales data processing device and control program therefor - Google Patents

Description

  Embodiments described herein relate generally to a custody management support apparatus, a merchandise sales data processing apparatus, and a control program therefor.

  A situation in which a customer who is shopping at a store temporarily deposits a shopping cart with the selected product in the store is when the customer forgets to leave the wallet in the car or wants to go to the toilet. Etc.

  In stores, such items as shopping baskets may be stored.

JP 2009-193252 A

  The management of custody items as described above relied on the store clerk's memory.

  Under such circumstances, it has been desired to support the management of custody items in stores.

  The consignment management support apparatus according to the embodiment includes a reading device, a printing device, a display device, an input device, an acquisition device, a print control unit, a display control unit, and a warning unit. The reading device reads the visible pattern code and acquires data represented by the visible pattern code. The printing device prints the slip. The display device displays an image including at least a character string. The input device inputs an issue request operation by the operator. The acquisition device acquires customer information for identifying a customer who deposits a custody item. The printing control means issues identification information for identifying the consignment in response to the input device inputting the issue request operation, and the identification information and the customer information acquired by the acquisition device The printing device is controlled to respectively print a first slip including the visible pattern code to be represented and a second slip including a character string representing the identification information. The display control means controls the display device to display a character string representing the identification information obtained by the reading device reading the visible pattern code included in the first slip. When the customer information acquired by the acquisition device after the reading device reads the visible pattern code does not match the customer information represented by the visible pattern code read by the reading device, the warning means issues a warning to that effect. To emit.

The block diagram of the POS terminal device which concerns on one Embodiment. The flowchart of CPU in FIG. The flowchart of CPU in FIG. The figure which shows an example of a 1st voucher. The figure which shows an example of a 2nd slip. The flowchart of CPU in FIG.

  Hereinafter, an example of the embodiment will be described with reference to the drawings. In the present embodiment, a POS (point-of-sale) terminal device will be described as an example of a payment device.

  FIG. 1 is a block diagram of a POS terminal device 100 according to the present embodiment.

  The POS terminal device 100 includes a central processing unit (CPU) 1, a read-only memory (ROM) 2, a random-access memory (RAM) 3, an auxiliary storage unit 4, a clock unit 5, a mode switch 6, and a drawer opening unit 7. , Input / output port (I / O) 8, scanner 9, scanner controller 10, touch sensor 11, input controller 12, operator display 13, display controller 14, customer display 15, display controller 16, card reader 17, A card reader controller 18, a printer 19, a printer controller 20, and a communication device 21 are included. Each of these units is connected to the system bus 22.

  The CPU 1 controls each unit to implement various operations as the POS terminal device 100 based on the operating system, middleware, and application program stored in the ROM 2 and the RAM 3.

  The ROM 2 stores the above operating system. The ROM 2 may store the above middleware and application programs. The ROM 2 may store data that is referred to when the CPU 1 performs various processes.

  The RAM 3 stores data to be referred to when the CPU 1 performs various processes. Further, the RAM 3 is used as a so-called work area in which data temporarily used when the CPU 1 performs various processes is stored. A part of the storage area of the RAM 3 is used as a product list area. The RAM 3 may store the above middleware and application programs. The product list area stores information representing a list of information related to products to be settled.

  The auxiliary storage unit 4 is, for example, a hard disk drive or an SSD (solid state drive), and stores data used when the CPU 1 performs various processes and data generated by the processes in the CPU 1. The data stored in the auxiliary storage unit 4 includes a PLU (price look up) file. The PLU file describes information about products (goods or services) sold or provided at a store where the POS terminal device 100 is used.

  The application program stored in the ROM 2, RAM 3 or auxiliary storage unit 4 includes a support program described regarding support processing described later. When this support program is stored in the RAM 3 or the auxiliary storage unit 4, the transfer of the POS terminal device 100 is generally performed in a state where the support program is stored in the RAM 3 or the auxiliary storage unit 4. However, the POS terminal device 100 is transferred in a state in which the support program is not stored in the RAM 3 or the auxiliary storage unit 4, and is recorded on a removable recording medium such as a magnetic disk, a magneto-optical disk, an optical disk, or a semiconductor memory, Alternatively, the support program may be transferred via a network, and the support program may be written in the RAM 3 or the auxiliary storage unit 4 of the POS terminal device 100 transferred separately.

  The clock unit 5 constantly performs a timekeeping operation, and generates date / time information representing the date and time.

  The mode switch 6 detects the direction of the keyhole that can be rotated by a specific key, and outputs the detection result as a mode signal. A business mode is assigned to each direction of the keyhole, and the mode signal is a signal indicating which of these operation modes is selected. The business mode includes each mode such as registration, inspection, and checkout. Incidentally, in the registration mode, when a PLU code is input by the scanner 9 or the touch sensor 11, data processing related to sales or provision of a product identified by the PLU code is performed. In the inspection mode, sales summary data obtained from the merchandise sales data generated by the processing in the registration mode is output as a report. In the checkout mode, the sales summary data is cleared after outputting the sales summary data in the same manner as in the inspection mode.

  The drawer opening unit 7 automatically opens the drawer.

  The input / output port 8 converts a mode signal output from the mode switch 6 into mode data and writes it into the RAM 3 or a drive signal for driving the drawer opening unit 7 in response to an instruction to open the drawer from the CPU 1. Output to the drawer opening unit 7.

  The scanner 9 reads a barcode printed on a product or a slip. The scanner 9 can include either a fixed type or a handy type, or both.

  The scanner controller 10 controls the operation of the scanner 9 under the control of the CPU 1 and writes the scan data generated by the scanner 9 into the RAM 3.

  The input unit 11 detects an operation by the operator. The input unit 11 may appropriately include a known input device such as a touch sensor or a key switch. When the input unit 11 includes a touch sensor, the touch sensor is stacked on the display surface of the operator display 13. The input unit 11 outputs a detection signal corresponding to the touch position when the operator touches the display screen of the operator display 13. When the input unit 11 includes a key switch, the input unit 11 outputs a detection signal that can identify the pressed key switch. The input controller 12 determines the operation content based on the detection signal output from the input unit 11 and writes a command representing the operation content in the RAM 3.

  The operator display 13 is an LCD (liquid crystal display), for example, and can display an arbitrary image under the control of the CPU 1. The operator display 13 is used to display an image representing various information to be presented to the operator.

  The display controller 14 controls the operation of the operator display 13 under the control of the CPU 1.

  The customer display 15 is an LCD or a fluorescent display device, for example, and can display an arbitrary image under the control of the CPU 1. The customer display 15 is used to display an image representing various information to be presented to the customer.

  The display controller 16 controls the operation of the customer display 15 under the control of the CPU 1.

  The card reader 17 reads card information recorded on a member card or a settlement card. The membership card is a card owned by a customer who benefits from membership services, such as an ID (identification) card or a point card. A payment card is a card for making payment without using cash, such as a card for electronic money. The card reader 17 communicates with an IC chip built in an IC (integrated circuit) card, and reads information held by the IC chip as card information. Therefore, the card reader 17 can also read information held by the same type of IC card incorporated in a medium other than the card medium, such as a mobile phone terminal, as card information. The card reader may read information magnetically recorded on a magnetic card as card information, or may read card information from an IC card and a magnetic card, respectively.

  The card reader controller 18 controls the operation of the card reader 17 under the control of the CPU 1 and writes the card information output from the card reader 17 into the RAM 3.

  The printer 19 is, for example, a thermal printer or a dot impact printer, and prints a slip such as a receipt and a receipt slip.

  The printer controller 20 controls the operation of the printer 19 under the control of the CPU 1.

  The communication device 21 communicates with the server 102 via a communication network 101 such as a local area network (LAN) or the Internet.

  The server 102 is a so-called store server provided in the same store where the POS terminal device 100 is installed, or a headquarters that generalizes a plurality of stores including the same store where the POS terminal device 100 is installed. It is a so-called headquarter server provided. The server 102 aggregates product sales data generated by the POS terminal device 100 and other POS terminal devices (not shown), and manages data used by each POS terminal device. The server 102 holds a PLU file for distribution to the POS terminal device 100 and other POS terminal devices.

  Next, the operation of the POS terminal device 100 configured as described above will be described.

  When the business mode is set to the registration mode by the key and the POS terminal device 100 is in the standby state, the CPU 1 is in the standby state of steps Sa1 to Sa3 shown in FIG. In this standby state, the CPU 1 waits for a receipt slip request, a bar code scan, or other operations.

  Then, for example, when an issue button provided on the input unit 11 is pressed by the operator to request the issuance of the deposit slip, the CPU 1 starts the first support process based on the support program.

  FIG. 3 is a flowchart of the CPU 1 in the first support process.

  In step Sb1 and step Sb2, the CPU 1 waits for the card reader 17 to read card information or to specify that there is no card to be read.

  Now, the store clerk who is the operator of the POS terminal device 100 requests the customer to present a predetermined card when the customer requests temporary storage of the shopping cart. The card presented here may be arbitrarily determined depending on the circumstances of each store, but it is assumed that a number for identifying a customer who requests temporary custody is stored. Then, after requesting the execution of support processing by pressing the temporary storage button or the like, the store clerk causes the card reader 17 to read the card when the customer presents the card, and the customer does not present the card. In this case, it is designated that there is no card, for example, by pressing a no card button provided in the input unit 11.

  When the card information is read by the card reader 17 as described above, the CPU 1 proceeds from step Sb1 to step Sb3.

  In step Sb3, the CPU 1 acquires an identification number from the card information read by the card reader 17. This identification number is a number for identifying a customer, and may be, for example, an identification number of the card itself or a customer number described on the card.

  In step Sb4, the CPU 1 sets the identification number acquired as described above as a member number.

  On the other hand, if there is no card, the CPU 1 proceeds from step Sb2 to step Sb5.

  In step Sb5, the CPU 1 sets the non-member number as the member number. The non-membership number is predetermined as a number that is not used as an identification number.

  After setting the membership number in step Sb4 or step Sb5, the CPU 1 proceeds to step Sb6 in any case.

  In step Sb6, the CPU 1 controls the operation of the printer 19 via the printer controller 20 so as to print the first slip.

  FIG. 4 is a diagram showing an example of the first slip.

  The first slip includes a character string 31 representing a member number and a bar code 32 representing temporary storage information. The temporary storage information includes a storage number determined by the CPU 1 so that each temporary storage case can be identified.

  The first voucher is a voucher used as a customer copy and is handed over by a store clerk to a customer who has requested temporary storage of the shopping cart.

  In step Sb7, the CPU 1 controls the operation of the printer 19 via the printer controller 20 so as to print the second slip.

  FIG. 5 is a diagram showing an example of the second slip.

  The second slip includes a character string 41 representing a member number, a character string 42 representing a deposit number, and a signature field 43.

  When the printing of the second slip is completed, the CPU 1 ends the support process shown in FIG.

  The second voucher is a voucher used as a store copy, and is pasted by a store clerk to a shopping basket to be temporarily stored.

  If the barcode is scanned by the scanner 9 in the standby state of steps Sa1 to Sa3 in FIG. 2, the CPU 1 proceeds from step Sa2 to step Sa4.

  In step Sa4, the CPU 1 acquires the barcode information read by the scanner 9.

  In step Sa5, the CPU 1 confirms whether or not the barcode information is temporary storage information. If the bar code information is not temporary storage information, the CPU 1 shifts to a known process corresponding to the bar code information. Specifically, for example, when the store clerk scans the barcode attached to the product with the scanner 9, the barcode information is information for identifying the product. Therefore, in this case, the CPU 1 shifts to a known process for purchase registration of the product. On the other hand, when the customer who has deposited the shopping cart returns and presents the first slip to the store clerk, the store clerk causes the scanner 9 to scan the barcode 32 printed on the first slip. In this case, the bar code information acquired in step Sa4 is temporary storage information. Therefore, in this case, the CPU 1 starts the second support process based on the support program.

  FIG. 6 is a flowchart of the CPU 1 in the second support process.

  In step Sc1, the CPU 1 controls the operator display 13 via the display controller 14 so as to display the deposit number included in the temporary storage information.

  Thus, the store clerk can recognize the deposit number issued to the shopping cart deposited by the customer based on the display on the operator display 13. Then, the clerk can specify the shopping cart deposited by the customer by searching for the second slip on which the character string representing the deposit number is printed. If the clerk can identify the shopping cart in this manner, the clerk hands over the shopping cart to the customer, and instructs the end by, for example, pressing an end button provided on the input unit 11.

  Therefore, in step Sc2, the CPU 1 waits for an end instruction as described above. If the end instruction is given as described above, the CPU 1 proceeds from step Sc2 to step Sc3.

  In step Sc3, the CPU 1 controls the operator display 13 via the display controller 14 so as to stop displaying the deposit number. And CPU1 complete | finishes the process shown in FIG. 6 with this.

  If the operator performs an operation other than the deposit slip issue request and the barcode scan in the standby state of steps Sa1 to Sa3 shown in FIG. 2, the CPU 1 shifts to a known process according to the operation. .

  As described above, according to the POS terminal apparatus 100, it is possible to support the confirmation of the correspondence between the customer and the shopping cart deposited by the customer, and the labor of the store clerk involved in the processing can be reduced.

  Further, according to the POS terminal device 100, when the scanner 9 reads a barcode, if the barcode is printed on the first slip, the second support process is automatically started. A deposit number for checking the shopping cart is displayed. Therefore, it is possible to reduce the labor of the store clerk for returning the shopping basket that is being deposited.

  Moreover, since the 1st and 2nd slip contains the character string showing a membership number, it is possible to specify a customer based on this. If the membership number is a non-membership number, the customer cannot be identified from the membership number, but the second slip has a sign field 43. It is possible to specify the customer.

  This embodiment can be variously modified as follows.

  The membership number is included in the temporary storage information represented by the barcode 32, and the card is read by the card reader 17 after scanning the barcode 32 printed on the first slip, and is included in the temporary storage information. The member number and the identification number read from the card are collated, and if they do not match, a warning to that effect may be issued to the store clerk.

  The second support process is started in response to the barcode scan being performed after an operation other than the barcode scan for requesting the start of returning the shopping basket temporarily stored. May be.

  The technical idea of the above embodiment can be applied to another type of merchandise sales data processing apparatus such as a cash register. It can also be realized as a device that does not have a function for processing merchandise sales data.

Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.
The invention described in the scope of the original claims of the present application will be added below.
[1]
A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
In response to the input request input by the input device, identification information for identifying the consignment is issued, and the first slip including the visible pattern code representing the identification information and the identification information Printing control means for controlling the printing device so as to respectively print a second slip including the represented character string;
A custody item comprising display control means for controlling the display device to display a character string representing the identification information obtained by the reading device reading the visible pattern code included in the first slip. Management support device.
[2]
An acquisition device for acquiring customer information for identifying a customer who deposits the custody;
The print control unit controls the printing device to print the first slip as a slip including a character string representing the customer information acquired by the acquisition device in addition to the visible pattern code [1]. The custody management support device described in 1.
[3]
A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
In response to input of the issue request operation by the input device, the identification device issues identification information for identifying a shopping basket containing unaccounted goods, and includes the visible pattern code representing the identification information. Print control means for controlling the printing device so as to print one slip and a second slip including a character string representing the identification information;
Processing means for processing data related to the sale of goods using information obtained by the reading device reading the visible pattern code;
When the information obtained by reading the visible pattern code by the reading device is information for identifying a product, the processing means is controlled to perform data processing using the information, and the reading device A merchandise sales data processing apparatus comprising display control means for controlling the display device to display a character string representing the identification information when the information obtained by reading the code is the identification information.
[4]
Further comprising an acquisition device for acquiring customer information for identifying the customer;
The printing control means controls the printing device to print the first slip as a slip including a character string representing the customer information acquired by the acquisition device in addition to the visible pattern code [3]. Product sales data processing device described in 1.
[5]
A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
A control program for a merchandise sales data processing apparatus comprising a computer,
The computer,
In response to input of the issue request operation by the input device, the identification device issues identification information for identifying a shopping basket containing unaccounted goods, and includes the visible pattern code representing the identification information. Print control means for controlling the printing device so as to print one slip and a second slip including a character string representing the identification information;
A control program that functions as a display control unit that controls the display device to display a character string representing the identification information obtained by the reading device reading the visible pattern code included in the first slip.
[6]
The commodity sales data processing apparatus further includes an acquisition device for acquiring customer information for identifying a customer,
The print control means controls the printing device to print the first slip including the visible pattern code representing the customer information acquired by the acquisition device in addition to the identification information. 5].

  1 ... CPU, 2 ... ROM, 3 ... RAM, 4 ... auxiliary storage unit, 5 ... clock unit, 6 ... mode switch, 7 ... drawer opening unit, 8 ... input / output port, 9 ... scanner, 10 ... scanner controller, 11 ... Input unit, 12 ... Input controller, 13 ... Operator display, 14 ... Display controller, 15 ... Customer display, 16 ... Display controller, 17 ... Card reader, 18 ... Card reader controller, 19 ... Printer, 20 ... Printer controller, 100 ... POS terminal device, 101 ... communication network, 102 ... server.

Claims (6)

A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
An acquisition device for acquiring customer information for identifying a customer who keeps a custody;
The visible pattern representing identification information and the customer information acquired by the acquisition device, issuing identification information for identifying the custody in response to the input device inputting the issue request operation Print control means for controlling the printing device so as to respectively print a first slip including a code and a second slip including a character string representing the identification information;
Display control means for controlling the display device to display a character string representing the identification information obtained by the reading device reading the visible pattern code included in the first slip;
When the customer information acquired by the acquisition device after the reading device has read the visible pattern code does not match the customer information represented by the visible pattern code read by the reading device, that effect Custody management support apparatus comprising warning means for issuing a warning.   The print control unit controls the printing device to print the first slip as a slip including a character string representing the customer information acquired by the acquisition device in addition to the visible pattern code. The custody management support device described in 1. A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
In response to input of the issue request operation by the input device, the identification device issues identification information for identifying a shopping basket containing unaccounted goods, and includes the visible pattern code representing the identification information. Print control means for controlling the printing device so as to print one slip and a second slip including a character string representing the identification information;
Processing means for processing data related to the sale of goods using information obtained by the reading device reading the visible pattern code;
When the information obtained by reading the visible pattern code by the reading device is information for identifying a product, the processing means is controlled to perform data processing using the information, and the reading device A merchandise sales data processing apparatus comprising display control means for controlling the display device to display a character string representing the identification information when the information obtained by reading the code is the identification information. Further comprising an acquisition device for acquiring customer information for identifying the customer;
4. The printing control unit controls the printing device to print the first slip as a slip including a character string representing the customer information acquired by the acquisition device in addition to the visible pattern code. Product sales data processing device described in 1. A reading device that reads the visible pattern code and obtains data represented by the visible pattern code;
A printing device that prints the voucher;
A display device for displaying an image including at least a character string;
An input device for inputting an issue request operation by an operator;
A control program for a merchandise sales data processing apparatus comprising a computer,
The computer,
In response to input of the issue request operation by the input device, the identification device issues identification information for identifying a shopping basket containing unaccounted goods, and includes the visible pattern code representing the identification information. Print control means for controlling the printing device so as to print one slip and a second slip including a character string representing the identification information;
A control program that functions as a display control unit that controls the display device to display a character string representing the identification information obtained by the reading device reading the visible pattern code included in the first slip. The commodity sales data processing apparatus further includes an acquisition device for acquiring customer information for identifying a customer,
The printing control means controls the printing device to print the first slip including the visible pattern code representing the customer information acquired by the acquiring device in addition to the identification information. Item 6. The control program according to Item 5.

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