JP5509161B2 - Merchandise sales data processing device and return processing program - Google Patents

Description

  Embodiments described herein relate generally to a merchandise sales data processing apparatus such as a POS (Point Of Sales) terminal and an electronic cash register, and a return processing program for the apparatus.

  When a merchandise is returned at a retail store, the clerk performs a return registration in the merchandise sales data processing apparatus. As a result of the return registration, a return receipt on which details such as the product name and price of the returned product are printed is issued.

  However, it is not possible to know from the return receipt when the merchandise sold in the commercial transaction is returned. Therefore, in general, a store clerk who accepts a return drafts a handwritten return slip and describes necessary information such as information related to a purchase receipt of the returned product. Then, a return receipt corresponding to this return slip is attached and submitted to the manager. Further, the administrator has managed by pressing an approval mark on the return slip.

JP 2009-098721 A

  As described above, in a conventional retail store, when a return of goods occurs, a return slip must be issued. For this reason, a slip sheet dedicated to the return slip is necessary, which is expensive.

  The problem to be solved by the present invention is to reduce costs by eliminating the need for a return slip.

In one embodiment, the merchandise sales data processing apparatus processes the sales data of merchandise registered for sales and issues a purchase receipt in which the details of the merchandise are printed by driving the printer. In this configuration, a return accepting means, a return processing means, a purchase receipt information accepting means, a return reason accepting means, and a return receipt issuing means are provided. The returned goods receiving means accepts the return registration of the product. The return processing means processes the return data of the product for which the return registration is accepted by the return acceptance means. The purchase receipt information accepting unit accepts receipt information at the time of purchase of the product for which the return registration is accepted by the return accepting unit. The return reason acceptance means accepts the input of the reason for return. The return receipt issuing means prints the details of the merchandise for which the return data has been processed by the return processing means by driving the printer and records the receipt information at the time of purchase received by the purchase receipt information receiving means ; A return receipt is issued having at least a second column for receiving the approval of the manager of the return registration and a third column for recording the reason for return accepted by the reason for accepting return .

The block diagram which shows the principal part structure of the POS terminal which is one Embodiment of a merchandise sales data processing apparatus. The figure which shows an example of the return reason table which the POS terminal of the embodiment has. The figure which shows an example of the table according to responsible person which the POS terminal of the embodiment has. 5 is a flowchart showing a procedure performed by the CPU of the POS terminal according to the return processing program in the embodiment. The flowchart which shows the procedure of the returned goods receipt issue process in FIG. 4 concretely. The figure which shows an example of the return receipt for customers issued from the POS terminal in the same embodiment. The figure which shows an example of the return receipt for store copies issued from a POS terminal in the same embodiment.

  Hereinafter, an embodiment of a merchandise sales data processing apparatus that eliminates the need for a return slip and reduces costs will be described with reference to the drawings. In this embodiment, the function as the product sales data processing apparatus is applied to the POS terminal 1.

  FIG. 1 is a block diagram showing a main configuration of the POS terminal 1. The POS terminal 1 includes a CPU (Central Processing Unit) 11 as a control unit main body. The CPU 11 is connected to a main storage unit of a ROM (Read Only Memory) 13 and a RAM (Random Access Memory) 14, an electronic journal file 15, and a current date and time via a bus line 12 such as an address bus and a data bus. Clock unit 16 for measuring time, communication interface 17 for connecting a host computer, scanner interface 18 for connecting a scanner, keyboard 31, operator display 32, customer display 33, printer 34, etc. Controllers 19, 20, 21 and 22 for controlling the various input device devices are connected.

  The keyboard 31 has various functions such as a multiplication key, a clear key, a subtotal key, a closing key, a cancel key, a return key, a person in charge key, in addition to a numeric key for entering numerical values such as sales points and deposit amounts. A key is arranged. The closing key is a key for declaring the end of registration of one commercial transaction. The return key is a key for declaring a return mode.

  The responsible person key is a key for a store clerk operating the POS terminal 1, a so-called cashier, to declare sign-on and sign-off. When the clerk uses the POS terminal 1 in the initial state, he / she operates the person responsible key by setting his / her own ID (person responsible person ID). By this operation, the POS terminal 1 is signed on and can be operated. In this operable state, when the same responsible person ID as that at the time of sign-on is entered and the responsible person key is input, the POS terminal 1 determines that sign-on has been declared and returns to the initial state.

  The operator display 32 displays necessary information for the cashier. The customer display 33 displays necessary information for the customer. The printer 34 prints a receipt.

  In the POS terminal 1 having such a configuration, when the “registration” mode is selected during sign-on, the registration program is activated. When the registration program is activated, the CPU 11 processes data related to the commercial transaction with the customer in the following procedure.

  That is, the CPU 11 waits for a product code for specifying a product to be purchased by the customer to be input (idle state). When the customer who is the object of the commercial transaction offers to purchase the product, the cashier operates the input device of the scanner or the keyboard 31 to input the product code attached to the product.

  When the sales of the first product is registered by inputting the product code, the CPU 11 reads product data such as the product name and unit price of the product specified by the code from the product database. The product database is provided in, for example, a store computer connected via the communication interface 17. When the product data is read out, the CPU 11 calculates the sales amount by multiplying the unit price by the number of sales points. Then, the merchandise sales data including the merchandise code, the product name, the unit price, the number of sales, and the sales price is written in the transaction memory of the RAM 14. Further, the product name, the sales price, etc. are displayed on the operator display 32 and the customer display 33. Thereafter, each time the second and subsequent products are registered for sales by inputting the product code, the CPU 11 repeats the same process as the sales registration of the first product.

  The cashier receives payment from the customer when the customer has entered all the product codes of the products to be purchased. Then, the registration key is declared by operating the lock key corresponding to the payment method. When the tightening key is input, the CPU 11 executes the tightening process according to the payment method identified by the type of the tightening key. Then, the registration closing data including the closing type data indicating the payment method and the payment amount is written in the transaction memory.

  When the closing process is completed, the CPU 11 creates print data for the purchase receipt from the product sales data recorded in the transaction memory and the registered closing data. Then, this print data is output to the printer 34 and a purchase receipt is issued. The purchase receipt is printed with detailed data such as the product name, price, total score, and total amount of each registered product, as well as transaction date and time, cash register number, transaction number (receipt number), responsible person name, and the like.

  Here, the cash register number is a unique number set for each POS terminal 1 in order to identify each POS terminal 1. The transaction number is issued for each receipt issued from the POS terminal 1. Normally, the transaction number of the receipt issued in the first transaction on one business day is 1, and thereafter, the transaction number is incremented by 1 in order of transaction. Therefore, all the commercial transactions processed by each POS terminal 1 can be specified from the cash register number, the transaction number, and the transaction date.

  After issuing the purchase receipt, the CPU 11 transmits the data in the transaction memory (product sales data, registration closing data) to the store computer via the communication interface 17. Further, commercial transaction data is created based on the data in the transaction memory and recorded in the electronic journal file 15. Thus, the CPU 11 returns to the idle state and waits for a product code for specifying a product to be purchased by the next customer to be input.

  The commercial transaction data recorded in the electronic journal file 15 includes the transaction number, transaction classification (sales registration, return registration, etc.), cash register number, transaction date and time, responsible person number, in addition to the product sales data and closing data registered in the transaction memory. , The name of the person in charge, the subtotal amount, the amount subject to external tax, the external tax amount, the total amount, the internal tax amount, the total points, etc.

  Further, in the POS terminal 1, when the return key is input in the idle state in the “registration” mode, the return processing program is started. Similar to the registration program, the return processing program is stored in the ROM 13 which is a program storage unit of the apparatus. When the return program is activated, the CPU 11 executes the return process of the procedure shown in the flowchart of FIG.

  The POS terminal 1 stores a return reason table 41 shown in FIG. 2 and a responsible person table 42 shown in FIG. 3 in the RAM 14 as setting tables necessary for executing the return processing.

  The return reason table 41 stores a reason for return, the number of selections, and a selection flag SF corresponding to a series of table numbers. In the return reason column of the table 41, items indicating reasons for the return such as a difference in selling price, a registration error, an initial failure (expired), etc. are set. The number of selections counts the number of times the reason for returning the corresponding item is selected. The selection flag SF is set to “1” when the reason for return of the corresponding item is selected, and is reset to “0” otherwise.

  The responsible person table 42 stores the name of the responsible person, the image data of the responsible person, and the sign-on flag SOF in correspondence with the responsible person ID of the casher that is permitted to be returned and registered among the respective cashers. . The sign-on flag SOF is set to “1” when the cashier specified by the corresponding responsible person ID is in the POS terminal 1, and is reset to “0” otherwise.

  When the return process is started, the CPU 11 checks whether or not it can be returned (ST1). For example, the CPU 11 searches the responsible person table 42. Then, it is checked whether or not the sign-on flag SOF of any one cashier is set to “1”. If it is set, the return processing is started at the POS terminal 1 that has been signed on by the cashier permitted to return the product, so it is determined that the product can be returned. If the sign-on flag of any cashier is not set to “1”, it is determined that the product cannot be returned because it has been signed on by a cashier that is not permitted to return goods.

  If the return is impossible (NO in ST1), the CPU 11 causes the operator display 32 to display, for example, a non-returnable error screen and stops the return process.

  When the return can be made (YES in ST1), the CPU 11 displays a receipt information input screen on the operator display 32 (ST2: purchase receipt information receiving means). The receipt information input screen prompts input of a cash register number, a transaction number, and a transaction date printed on the purchase receipt. Therefore, the cashier recognizes the register number, the transaction number, and the transaction date from the purchase receipt of the customer who applied for the return, and inputs the key according to the receipt information input screen. For example, if there is no purchase receipt, the clear key is input to stop the return processing.

  After displaying the receipt information input screen, the CPU 11 waits for receipt information (registration number, transaction number, and transaction date) or a clear key to be input (ST3, 4). When the clear key is input, the current return process is completed.

  When receipt information is input via the keyboard 31, the CPU 11 stores the receipt information in the temporary memory of the RAM 14. Then, the electronic journal file 15 is searched with this receipt information (ST5), and the presence / absence of commercial transaction data including the same register number, transaction number and transaction date as the input receipt information is determined (ST6).

  When the commercial transaction data does not exist in the electronic journal file 15, the CPU 11 displays an error screen indicating that the return is not possible, for example, on the operator display 32 and stops the return process.

  When the commercial transaction data corresponding to the electronic journal file 15 exists, the CPU 11 reads the commercial transaction data from the electronic journal file 15 and stores it in the temporary memory. Then, the CPU 11 displays a returned goods input screen on the operator display 32 (ST7: returned goods receiving means). The returned goods input screen prompts the return registration of the returned goods. Therefore, the cashier operates the input device of the scanner or keyboard 31 and inputs the product code attached to the returned product. When the product codes for all returned products have been entered, the closing key is entered.

  The CPU 11 that has displayed the returned merchandise input screen waits for a merchandise code or a closing key to be entered (ST8, 9). When a product code is input (YES in ST8), the CPU 11 checks whether or not product sales data including the input product code exists in the commercial transaction data stored in the temporary memory (ST10). If it does not exist (NO in ST10), the CPU 11 causes the operator display 32 to display, for example, a non-returnable error screen and stops the return process.

  When there is merchandise sales data corresponding to the commercial transaction data (YES in ST10), the CPU 11 executes a return registration process (ST11: return processing means). That is, a product return data including a product code, a product name, a unit price, “−sales points”, and “−sales amount” is created by attaching a minus sign (−) to the sales points and sales amounts of the product sales data, Write to the transaction memory of the RAM 14. Further, the product name, “-sales amount” and the like are displayed on the operator display 32 and the customer display 33.

  After that, the CPU 11 displays a return reason input screen on the operator display 32 (ST12: Return reason acceptance means). The return reason input means prompts the user to input a reason for returning the product. Specifically, any one item can be selected from each item of the return reason set in the return reason column of the return reason table 41.

  The CPU 11 displaying the return reason input screen waits for any one return reason item to be selected (ST13). If the return reason item is selected (YES in ST13), the CPU 11 adds “1” to the number of times of selection corresponding to the selected return reason item in the return reason table 41. Further, the selection flag SF corresponding to the selected return reason item is set to “1”, and all other selection flags are reset to “0” (ST14). Thereafter, the CPU 11 returns the screen of the operator display 32 to the returned goods input screen (ST7).

  When the closing key is input in the state where the returned goods input screen is displayed (YES in ST9), the CPU 11 checks whether or not the returned goods have been registered (ST15). If the return has not been registered, the merchandise return data is not registered in the transaction memory. In this case (NO in ST15), the CPU 11 ends the return process. That is, the return processing program is stopped.

  When the merchandise return data is registered in the transaction memory (YES in ST15), the CPU 11 enters a return receipt issuing process specifically shown in FIG. 5 (ST16). That is, the CPU 11 first edits the print data of the customer return receipt based on the merchandise return data registered in the transaction memory. Then, this print data is output to the printer 34, and for example, a customer return receipt 50 having the layout shown in FIG. 6 is printed and issued (ST21). As shown in FIG. 5, the customer return receipt 50 includes a return registration date 51, a receipt number 52, a responsible person number and responsible person name 53, return merchandise details data 54, a return amount data 55, and the like. Printed.

  Next, the CPU 11 edits the print data of the store receipt return receipt based on the merchandise return data also registered in the transaction memory. The print data is output to the printer 34 and printed on receipt paper (ST22). The printed content at this time is the same as that of the customer return receipt 50 as shown in a region 61 of FIG.

  Next, the CPU 11 outputs the print data of the customer signature column which is a preset format to the printer 34 and prints it on the receipt paper. As a result, as shown in the area 62 of FIG. 7, a column for the customer who made the return to sign is formed on the receipt paper.

  Next, the CPU 11 outputs to the printer 34 the print data of the return reason column in which each item of the return reason set in the return reason column of the return reason table 41 and a check box corresponding to each item are arranged. And print on receipt paper. At this time, a check mark is printed in the check box of the return reason item for which the selection flag SF is set to “1” (ST24). As a result, a list of reasons for return and a check box with a check added to the selected reason for return are displayed on the receipt sheet as shown in region 63 of FIG.

  Next, the CPU 11 outputs the print data in the purchase receipt information column, which has a preset format, to the printer 34 to print on receipt paper. At this time, the date, the registration number, and the receipt number stored in the temporary memory are given to the print data of the purchase date, the registration number, and the receipt number, respectively (ST25). As a result, the purchase date, the registration number, and the receipt number of the return receipt are printed on the receipt sheet as shown in a region 64 in FIG.

  Next, the CPU 11 outputs, to the printer 34, print data in an approval column that includes a returner's stamp column, a merchandise recipient's stamp column, and a store manager's stamp column that is the superior of the recipient. At this time, the person-in-charge image data of the person in charge whose sign-on flag SOF is set to “1” in the person-by-person table 42 is added to the product recipient seal field (ST26). As a result, as shown in the area 65 of FIG. 7, the stamp fields of the returner, the merchandise recipient, and the store manager are formed, and the image of the responsible person is printed in the merchandise recipient field.

Thereafter, the CPU 11 sends a long receipt command to the printer 34 and issues a store receipt return receipt having the layout shown in FIG. 7 (ST27: Return receipt issuing means). Thus, the CPU 11 ends the return process. That is, the return processing program is stopped.

  As described above, in the POS terminal 1 of the present embodiment, the customer's return receipt 50 and the store's return receipt 60 are issued by executing the return registration. The return receipt 60 for the store copy includes the detailed data (area 61) of the returned product, the purchase receipt information field (area 64) as the first field, and the approval field (area) as the second field. 65), the reason for return field (area 63) as the third field, and the customer signature field (area 62) as the fourth field are printed.

  Here, the customer signature column (region 62), reason for return item (region 63), purchase receipt information column (region 64), and approval column (region 65) are items to be described in the conventional return slip. . Therefore, since the store receipt return receipt 60 can be used instead of the return slip, it is not necessary to issue a return slip. For this reason, since a return slip can be made unnecessary, cost can be reduced.

  In addition, in the return reason column of the store receipt return receipt 60, a check is given to the return reason item entered from the return reason input screen so that the selected return reason can be identified. In the purchase receipt information column, the date of purchase receipt, the registration number, and the receipt number input from the receipt information input screen are automatically printed. Further, the responsible person stamp image of the cashier who has signed on at the POS terminal 1 is printed in the stamp column of the merchandise recipient in the approval column.

  Therefore, it is not necessary for the cashier to fill in the reason for return, purchase receipt information, and approval fields. Since the product return receipt 60 is completed, the burden on the cashier is reduced.

  In addition, conventionally, it has been necessary to manage the return receipt for the store receipt by attaching the return slip, but according to the present embodiment, if one return receipt 60 for the store receipt is managed, Since it is good, it is easy to manage.

The present invention is not limited to the above embodiment.
For example, in the above embodiment, the customer return receipt 50 is issued in step ST21 of the return receipt issuing process. However, the issue of the customer return receipt 50 may be omitted. Further, in the printing process in the return reason column in step ST24 of the process, a check mark is added to the check box of the return reason item in which the selection flag SF is set to “1”, but the selection flag SF is set to “1”. Only set return reason items may be printed. Alternatively, only a list of return reason items and a check box corresponding to the list may be printed, and the merchandise recipient (casher) may check the corresponding return reason items. In this case, the processing of steps ST12, 13, and 14 in FIG. 4 can be omitted.

  In addition, in the processing of step ST25 of the return receipt issuing process, the purchase receipt information input from the receipt information input screen is printed in the purchase receipt information column, but the purchase receipt information is not printed, only the purchase receipt information column. The purchase receipt information may be entered by the merchandise recipient (casher). Such an operation is a POS terminal or electronic cash register that does not have the electronic journal file 15, and the cashier determines whether the merchandise sold at the store is returned from the contents printed on the purchase receipt. Preferred in some cases.

  Further, in the process of step ST26 of the return receipt issuing process, the responsible person seal image of the signed-on cashier is printed in the product receiver field in the approval field. However, the printing of the responsible person seal image may be omitted. . In this case, the image data of the person in charge can be omitted from the table 42 by person in charge.

  In the above embodiment, the return processing program for realizing the functions of the invention is recorded in advance in the ROM 13 which is a program storage unit in the apparatus. However, the present invention is not limited to this, and a similar program may be downloaded from the network to the apparatus. Alternatively, a similar program recorded on the recording medium may be installed in the apparatus. The recording medium may be in any form as long as it can store a program such as a CD-ROM or a memory card and can be read by the apparatus. Further, the function obtained by installing or downloading the program may be realized in cooperation with an OS (operating system) in the apparatus.

In addition, although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.
Hereinafter, the invention described in the scope of claims of the present application will be appended.
[1] In a merchandise sales data processing apparatus that processes sales data of merchandise registered for sales and issues a purchase receipt in which the details of the merchandise are printed by driving a printer; The return processing means for processing the return data of the product for which the return registration is accepted by the return acceptance means, and the printer is driven to print the details of the product for which the return data is processed by the return processing means, and the return registration is performed. A return receipt issuing means for issuing a return receipt having a first field for recording information relating to the purchase receipt of the received product and a second field for receiving at least a manager's approval for the return registration; And a merchandise sales data processing apparatus.
[2] purchase receipt information receiving means for receiving receipt information at the time of purchase of the product for which the return registration has been accepted, and the first column of the return receipt is received by the purchase receipt information receiving means Receipt information at the time of purchase is recorded, the merchandise sales data processing device according to appendix [1].
[3] The merchandise sales data processing apparatus according to [1] or [2], wherein the return receipt further includes a third field for recording a reason for return.
[4] A return reason acceptance means for accepting an input of the reason for return, and the reason for return received by the return reason acceptance means is recorded in the third column of the return receipt. The product sales data processing device according to attachment [3].
[5] The merchandise sales data processing according to any one of appendices [1] to [4], wherein the return receipt further includes a fourth column in which a customer who returns the merchandise signs. apparatus.
[6] A return accepting function for accepting a return registration of a product in a product sales data processing apparatus that processes sales data of a product registered for sales and issues a purchase receipt in which the details of the product are printed by driving a printer; The return processing function for processing the return data of the product for which the return registration is accepted by the return acceptance function, and the details of the product for which the return data is processed by the return processing function are printed by driving the printer, and the return registration is performed. A return receipt issuing function for issuing a return receipt having a first field for recording information related to the purchase receipt of the received product and a second field for receiving at least a manager's approval of the return registration; , Return processing program to realize.

  DESCRIPTION OF SYMBOLS 1 ... POS terminal, 11 ... CPU, 13 ... ROM, 14 ... RAM, 15 ... Electronic journal file, 16 ... Clock part, 17 ... Communication interface, 18 ... Scanner interface, 31 ... Keyboard, 32 ... Display for operator, 33 ... Customer display, 34 ... printer, 41 ... return reason table, 42 ... responsible person table, 50 ... customer return receipt, 60 ... store receipt return receipt.

Claims (3)

In a merchandise sales data processing apparatus that processes sales data of merchandise registered for sales and issues a purchase receipt in which the details of the merchandise are printed by driving a printer.
A return acceptance means for accepting a return registration for the product;
A return processing means for processing the return data of the product for which the return registration is accepted by the return acceptance means;
Purchase receipt information receiving means for receiving receipt information at the time of purchase of the product for which the return registration is accepted by the return accepting means;
Return reason acceptance means for accepting the input of the reason for return,
A first column for driving the printer to print the details of the merchandise for which the return data is processed by the return processing means and recording the receipt information at the time of purchase received by the purchase receipt information receiving means ; and at least the A return receipt issuing means for issuing a return receipt having a second field for receiving the superior approval of the user responsible for return registration, and a third field for recording the reason for return received by the reason for return accepting means; And a merchandise sales data processing apparatus. The return receipt, merchandise sales data processing apparatus according to claim 1, characterized in that the customer to return the item further includes a fourth column, for signing. To a product sales data processing device that processes sales data of products registered for sales and issues a purchase receipt in which the details of the products are printed by driving a printer.
A return acceptance function that accepts product return registration,
A return processing function that processes return data for products that have received a return registration with this return acceptance function,
A purchase receipt information reception function for receiving receipt information at the time of purchase of a product for which a return registration is accepted by the return receipt means;
Return reason acceptance function that accepts the return reason input,
A first column for driving the printer to print the details of the merchandise for which the return data has been processed by the return processing function and recording the receipt information at the time of purchase received by the purchase receipt information reception function; A return receipt issuing function for issuing a return receipt having a second field for receiving a manager's approval for return registration and a third field for recording the reason for return received by the return reason acceptance function; ,
Returns processing program to realize.

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