JP5205215B2 - Window calling device - Google Patents

Description

  The present invention relates to a counter calling apparatus suitable for use in guiding a customer who has previously processed cash in a transaction machine to a counter in a financial institution such as a bank.

  In recent years, some banks have determined that a large amount of cash processing at the counter is not desirable from the viewpoint of improving operational efficiency. In particular, targeting large deposit customers, they are guided to a dedicated deposit machine and processed by themselves. , Have the count result go to the counter, and perform the necessary slip processing and passbook processing at the counter (for example, see Patent Document 1).

On the other hand, a counter calling device having ticket issuing means is arranged at the counter of the financial institution, and a customer who desires processing at the counter receives a receipt slip printed with a reception number issued by the counter calling device. The system waits for the receipt number to be called (see, for example, Patent Document 2).
Japanese Unexamined Patent Publication No. 56-052467 JP 07-110837 A

  As described above, when a large deposit customer is to be processed in advance by a transaction machine, the large deposit customer does not receive a receipt ticket issued by the ticketing means of the window calling device before cash processing. If this is the case, it will take time to call at the counter after cash processing, causing inconvenience.

  In some banks, a floor salesperson is assigned to give priority to large customers, but the floor salesperson handles other customers. May be inconvenienced by waiting for a long time without noticing the large customer.

  Therefore, an object of the present invention is to provide a window calling device that can preferentially call a large customer who has processed cash without receiving a receipt slip before cash processing by a transaction machine.

In order to achieve the above-described object, the invention according to claim 1 is a customer information acquisition unit that acquires customer information of an operating customer, a deposit processing unit that is operated by the customer, and a deposit process by the deposit processing unit. At the end of the operation, a transaction machine having a transaction machine issuing means for assigning one receipt number from the first number group and issuing a receipt slip displaying the receipt number, and deposit processing to the deposit processing means When the operation is performed, a transmission means for transmitting store visit information indicating that there is a customer who performs a deposit processing operation on the transaction machine to the terminal device for the person in charge, and a second request to the customer who desires processing at the window A ticket issuing means for assigning one receipt number from the number group and issuing a receipt with the receipt number displayed, and in response to a request signal from the window, the first number group that has been issued Reception number or ticket issued And selecting one reception number from among the reception numbers of the second number group, and at the time of the selection, the reception number of the first number group that has been issued is set to the second number that has been issued. includes a receipt number selecting means for selecting preferentially against the group of reception number, a window calling means for calling one of the reception number selected by the receiving numbered selection means in window, further, the depositing process by the transaction machine It has continuous deposit processing operation identifying means for identifying whether the operation is a continuous deposit processing operation by the same customer, and one deposit processing operation is performed between the immediately preceding deposit processing operation by the continuous deposit processing operation identifying means. And the transaction machine ticketing means, the receipt ticket of the same receipt number as the receipt number of the receipt slip issued at the time of the immediately preceding deposit processing operation, It is characterized by ticketing again for the deposit process operation.

  The invention according to claim 2 is the invention according to claim 1, wherein the customer information acquired by the customer information acquisition means is referred to the record information of the database, so that the customer of the customer information is an important customer. Customer identification means for identifying the customer, and the transmission means transmits the store visit information to the terminal device when the customer identification means identifies the customer as an important customer.

  The invention according to claim 3 is the invention according to claim 1 or 2, wherein the transmission means is for a customer individual person in charge corresponding to customer information acquired by the terminal device for the person in charge of the floor and the customer information acquisition means. The store visit information is transmitted to a terminal device.

  The invention according to claim 4 is the invention according to any one of claims 1 to 3, wherein the terminal device is a mobile terminal.

  The invention according to claim 5 is the invention according to any one of claims 1 to 4, wherein the customer information acquisition means obtains customer information from the ID card by scanning the ID card in which the customer information is recorded. It is characterized by acquisition.

  The invention according to claim 6 is the invention according to any one of claims 1 to 5, further comprising a monitoring camera for photographing a customer who operates the transaction machine, wherein the customer information acquisition means includes the monitoring Customer information is acquired based on customer face identification information obtained from an image taken by a camera.

  The invention according to claim 7 is the invention according to any one of claims 1 to 6, wherein the window ticket issuing means has scanning means for scanning an ID card in which customer information is recorded, and the scanning means Customer identification means for identifying whether or not the customer of the customer information is a customer who should use the transaction machine by referring to the record information of the database for the customer information acquired from the ID card, When the customer is a customer who should use the transaction machine by the customer identification means, a guidance screen to the transaction machine is displayed by the display means.

  The invention according to claim 8 is the invention according to any one of claims 1 to 7, wherein the transaction machine is capable of continuous deposit processing for continuously performing a plurality of deposit processes, and the transaction machine ticketing The means assigns one reception number from the first number group for the first time by the operation of the end instruction means for ending the continuous payment processing for one continuous payment processing, and the reception number is displayed. It is characterized by issuing a ticket.

According to the first aspect of the present invention, when the deposit processing operation is performed on the deposit processing means of the transaction machine by the customer, the transaction machine ticket issuing means of the transaction machine is included in the first number group at the end of the deposit processing operation. 1 is assigned a receipt number, and a receipt slip on which the receipt number is displayed is issued. Therefore, even if the receipt slip is not received in advance, the receipt slip can be issued to a large customer during the deposit processing operation. On the other hand, the window issuing means assigns one reception number from the second number group to the customer who desires processing at the window, and issues a reception ticket displaying the reception number. Then, in response to a request signal from the window, the reception number selection means selects one reception number from the reception number of the first number group that has been issued or the reception number of the second number group that has been issued. In this case, the receipt number of the first number group that has been issued is preferentially selected with respect to the receipt number of the second number group that has been issued, and the window calling means selects this one receipt number. Will be called at the window. Therefore, a large customer can be preferentially called to the window for other customers. In addition, when a deposit processing operation is performed on the deposit processing means by the customer, the transmitting means transmits store visit information indicating that there is a customer who performs the deposit processing operation on the transaction machine to the portable device of the person in charge of the store. The person in charge can quickly recognize that the customer using the transaction machine has come to the store, and the necessary response processing can be performed.
When a single deposit processing operation is identified as a continuous deposit processing operation by the same customer with the previous deposit processing operation identification means by the continuous deposit processing operation identifying means, the receipt of the receipt slip issued at the previous deposit processing operation Since the receipt slip of the receipt number of the same number as the number will be issued again for the one deposit processing operation, when the same customer continuously deposits, the receipt slip is issued continuously Even so, it is possible to issue the same receipt number, and it is possible to prevent issuance of receipt slips with different receipt numbers. In addition, even if the end of the first deposit processing operation is mistakenly terminated at the end of the first deposit processing operation, if the second and subsequent deposit processing operations are performed immediately, It is possible to issue the same receipt number.

  According to the invention according to claim 2, when the customer identification means refers to the record information in the database for the customer information acquired by the customer information acquisition means, and identifies that the customer of the customer information is an important customer, Since the transmission means transmits the store visit information to the terminal device, the store visit information is transmitted to the terminal device only when the customer who operates the transaction machine is an important customer. Therefore, when the customer who operates the transaction machine is a customer other than the important customer, the store visit information is not transmitted to the terminal device of the person in charge, and there is no waste, and only the important customer is handled. Is possible.

  According to the invention of claim 3, the transmission means has a customer who performs the deposit processing operation on the transaction machine in the terminal device for the floor person and the terminal device for the individual customer person corresponding to the customer information. Since the store visit information is transmitted, the person in charge of the floor and the customer individual person in charge of this customer can quickly recognize that the customer using the transaction machine has visited the store, and the necessary reception processing can be performed.

  According to the invention of claim 4, since the terminal device is a portable terminal, it is possible to quickly recognize that the customer using the transaction machine has come to the store regardless of the person in charge, and the necessary reception processing can be performed.

  According to the invention which concerns on Claim 5, since a customer information acquisition means acquires customer information by scanning an ID card, it can acquire customer information easily and reliably.

  According to the invention according to claim 6, the customer information acquisition means acquires customer information based on the customer face identification information obtained from the image of the customer who operates the transaction machine, which is taken by the monitoring camera. Even when deposit processing is performed using a shared ID card, customer information can be obtained from customer face identification information.

  According to the invention of claim 7, when the window ticket issuing means acquires the customer information from the ID card by the scanning means, the customer identifying means inquires of the customer information on the record information of the database, so that the customer information When the customer is a customer who should use the machine by this customer identification means, when the customer is a customer who should use the machine, the display means displays a guidance screen to the machine. Will be displayed. Thereby, when the customer who should use a transaction machine tries to receive the ticket of an acceptance ticket by a window ticket issuing means, it can guide to a transaction machine.

  According to the invention which concerns on Claim 8, if one continuous payment process which performs multiple payment processing continuously with respect to a transaction machine is performed, a transaction machine will perform the said continuous payment process with respect to the said continuous payment process. Multiple receipts processing is performed because one receipt number is assigned from the first number group for the first time by operating the end instruction means for terminating the receipt process, and a receipt slip displaying the receipt number is issued. Even in the case of continuously performing, it is possible to issue only one receipt slip, and it is possible to prevent the issuance of extra receipt slips with different receipt numbers.

A window calling device according to an embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 schematically shows a store of a financial institution such as a bank. The store is divided into a customer service space SA where customers can go in and out and a business space SB which customers can't go in and out. A plurality of counters 10 are arranged in parallel between the space SA and the business space SB. Each of these counters 10 constitutes a customer service window M.

  The window calling device 11 according to the present embodiment is provided at a store of such a financial institution, and the transaction machine 12 installed in the customer service space SA and the customer service space SA are issued to issue a receipt slip to the customer. A counter ticketing machine (counter ticketing means) 13 and a plurality of calling devices (counter calling means) 14 that are provided in each of the plurality of windows M and call reception numbers at the window M are configured.

  The transaction machine 12 is a deposit machine that allows a customer to perform a deposit processing operation. As shown in FIG. 2, the transaction machine 12 displays the details of the deposit processing operation (payment processing means) 18 in which the deposit processing operation is performed by the customer, and at the end of the deposit processing operation by the deposit processing unit 18. A detailed slip issuing unit 19 for issuing the described slip, a transaction machine ticketing unit (transaction machine ticketing means) 20 for issuing a receipt slip displaying an appropriate reception number at the end of the deposit processing operation by the deposit processing unit 18, and a transaction A monitoring camera 21 capable of photographing a customer who operates the machine 12, a video processing unit (customer information acquisition means) 22 for acquiring customer information from customer face identification information obtained by processing the video of the monitoring camera 21, A card reader (payment processing hand) that obtains customer information from this ID card by scanning an ID card such as a cash card or a deposit machine ID card in which customer information is recorded , Customer information acquisition means) 23, and transmission to transmit information to the portable terminal TA carried by the floor person in charge in the customer service space SA of the store and the portable terminal TB of the individual customer person in charge set for each important customer Section (transmission means) 24, communication section 26 capable of communicating with external database (database) DB such as in-store database or financial institution database, and transaction machine control section (customer identification means, continuous deposit processing operation identification for controlling these) Means) 25.

  The in-store database is a database used in a local range such as CRM, and the financial institution database is a database used in a wider range such as an account database. The ID card dedicated to the deposit machine is an ID card used in a local range, and the cash card is an ID card used in a wider range. The mobile terminals TA and TB are mobile phones and PDAs.

  Here, an ID card in which customer information including individual customer identification information has been stored in advance is issued to large deposit customers, and such deposit customers have IDs that they bring in using the transaction machine 12. The card is read by the card reader 23. In addition, a shared ID card storing customer information that does not include individual customer identification information is prepared on the store side so that it can cope with occasional large depositors. When the transaction machine 12 is used, the shared ID card is read by the card reader 23. When the transaction machine 12 reads an appropriate ID card with the card reader 23, the transaction becomes possible.

  The deposit processing unit 18 includes a coin depositing unit 27 capable of depositing coins, a bill depositing unit 28 capable of depositing bills, and a touch panel type display operation unit (displayed to the customer and operated by the customer) End instruction means) 29.

  The coin depositing unit 27 includes a coin depositing port 34 into which coins are inserted by a customer, a coin identifying processing unit 35 that identifies, counts, and temporarily stores coins inserted into the coin depositing port 34, and a coin identifying processing unit 35. A coin reject port 36 that discharges a coin identified as unacceptable so that it can be taken out of the machine, and a coin return port 37 that discharges a coin that has been temporarily stored in the coin identification processing unit 35 and can be taken out of the machine. And a coin storage unit 38 for storing the coins temporarily stored in the coin identification processing unit 35. Note that the coin reject port 36 and the coin return port 37 may be combined.

  The banknote depositing unit 28 includes a banknote depositing port 41 into which banknotes are inserted by a customer, a banknote identification processing unit 42 that identifies, counts, and temporarily stores banknotes inserted into the banknote depositing port 41, and a banknote identification processing unit 42. A banknote reject port 43 for discharging a banknote identified as unacceptable so that it can be taken out of the machine and a banknote return port 44 for discharging a banknote returned after being temporarily stored in the banknote recognition processing unit 42 so that it can be taken out of the machine. And a bill storage unit 45 for storing bills temporarily stored in the bill recognition processing unit 42. Note that the banknote reject port 43 and the banknote return port 44 may be combined.

  Here, the transaction machine 12 can receive a relatively large amount of money. For example, when an accountant at a taxi company deposits one day's sales, there are deposits of over 1,000 bills, and such a large amount of bills is deposited once or relatively few times 2-3 times. Is possible.

  When the issuance command signal is output from the transaction machine control unit 25 at the end of the deposit processing operation by the deposit processing unit 18, the detailed slip issuing unit 19 prints the details of the deposit processing operation included in the issuance command signal on a sheet. Are issued as slips. The details include, for example, the execution date and time of the deposit processing operation, the individual processing identification number of the deposit processing operation, the customer information acquired from the ID card by the card reader 23 (individual customer identification information, etc.), The amount and total amount of cash received are printed on a slip and issued.

  When the ticket issuing command signal is output from the transaction machine control unit 25 at the end of the deposit processing operation by the deposit processing unit 18, the transaction machine ticket issuing unit 20 prints the receipt number included in the ticket issuing command signal on a sheet of paper It is issued as.

  The video processing unit 22 acquires the face identification information of the customer by processing the video of the monitoring camera 21, and the transaction machine control unit 25 compares the acquired face identification information with the master data of the face identification information. The customer information stored in a one-to-one correspondence with each master data is acquired.

  Based on the customer information acquired by the video processing unit 22 or the card reader 23, the transmission unit 24 stores store visit information indicating that there is a customer who performs a deposit processing operation on the transaction machine 12 at least on the mobile terminal TA of the person in charge of the store. Send. First, when the customer information acquired by the card reader 23 by scanning the ID card includes individual customer identification information, the transaction machine control unit 25 communicates with the external database DB via the communication unit 26, The customer identification information is referred to the recorded information in the external database DB, and it is identified whether or not the customer having the customer identification information is an important customer. When the customer having the customer identification information is identified as an important customer, the transaction machine control unit 25 uses the transmission unit 24 as an in-store information, and there is an important customer who performs a deposit processing operation on the transaction machine 12. The fact is transmitted by e-mail to the mobile terminal TA of the person in charge of the floor and the mobile terminal TB of the customer individual person in charge set and stored in advance for this customer identification information. Note that no e-mail is transmitted to the mobile terminal TB of the customer individual person in charge other than the customer individual person in charge set for the customer identification information.

  On the other hand, when the customer who performs the deposit processing operation on the transaction machine 12 is identified as a general customer and not an important customer, the transmission unit 24 does not transmit anything to the portable terminals TA and TB. That is, only when the customer who performs a deposit processing operation on the transaction machine 12 is a large important customer, the transmission unit 24 sends a message to that effect to the portable terminal TA of the person in charge of the floor and the portable terminal TB of the corresponding individual customer person in charge. Send to. The e-mail to be transmitted is, for example, a simple level in which an important customer has visited the portable terminal TA of the floor person in charge, and an external database DB for the portable terminal TB of the individual customer person in charge. The customer name, etc. of the important customer is specified by referring to the customer, and the customer visits the store at the detailed level including the customer name, or the same content e-mail is sent to the portable terminals TA, TB. Or send.

  On the other hand, when the customer information acquired by the card reader 23 does not include individual customer identification information, the transaction machine control unit 25 uses the face identification information acquired from the video of the monitoring camera 21 as the master data of the face identification information. In comparison, the matching master data is searched, and customer information including individual customer identification information stored in a one-to-one correspondence with the matching master data is acquired. And it communicates with external database DB via the communication part 26, this customer identification information is referred to the recording information of external database DB, and it is identified whether the customer who has this customer identification information is an important customer. As described above, only when the customer having this customer identification information is identified as an important customer, the electronic information indicating that there is an important customer who performs a deposit processing operation at the transaction machine 12 as the store visit information by the transmission unit 24. Send to mobile terminals TA and TB by email.

  At the end of the deposit processing operation by the deposit processing unit 18, the transaction machine control unit 25 assigns one receipt number from a predetermined first number group, and the receipt ticket displaying the receipt number is assigned to the transaction machine ticket issuing unit. 20 will be issued. Specifically, the transaction machine control unit 25 assigns the numbers in the 900 range from 901 to 999 in ascending order, such as 901, 902, 903,. Further, after 999, the process returns to 901 (only in this case, it is determined that 999 <901). Of course, number 900 may be used. When the transaction machine control unit 25 confirms that the transaction machine ticketing unit 20 has issued a receipt, the transaction machine control unit 25 outputs a ticketing information signal including the receipt number to the window ticketing machine 13 and outputs this receipt number to the first number group. In the case of next ticketing, the next receipt number next to the last ticketed number is issued from the first number group. Therefore, the reception number included in the ticketing information signal output to the window ticketing machine 13 becomes the reception number of the first number group that has been issued by the transaction machine ticketing unit 20.

  The ticket issuing machine 13 assigns one receipt number from the second number group different from the first number group to the customer who wishes to process at the window M, and this receipt number is displayed. The ticket issuing display operation unit (display means) 48 that is pressed by a customer who desires processing at the window M, and the ticket issuing instruction operation is input to the ticket issuing display operation unit 48. A ticket issuing machine main body 49 that prints on the ticket issuing ticket as a receipt slip, and a device control unit that outputs a ticket issuing command signal including a reception number to the ticket issuing machine main body 49 when a predetermined ticket issuing instruction operation is performed on the ticket issuing display operation unit 48 (Reception number selection means, customer identification means) 50, a card reader (scanning means) 51 that acquires customer information from the ID card by scanning the ID card, and a communication unit 52 that communicates with the external database DB. It is.

  Specifically, the device control unit 50 assigns numbers 001 to 899 in ascending order, such as 001, 002, 003,..., 899, as reception numbers of the second number group. 001 (in this case only, it is determined that 899 <001). Then, when the device control unit 50 confirms that the ticket issuing machine body 49 has issued the receipt, the receipt control number is updated and stored in the internal memory as the previous issued ticket number of the second number group. When issuing a ticket, the next receipt number next to the previously issued number is issued from the second number group. That is, the receipt number issued by the ticket issuing machine body 49 becomes the receipt number of the second number group that has been issued. In addition, according to the category of the counter service, it is divided into a plurality of, for example, three categories, 001 to 300 are assigned in ascending order for the first category, 301 to 600 are assigned in ascending order for the second category, and the third category As for, it is also possible to use divisions in which 601 to 800 are assigned in ascending order and 801 to 900 are reserved. In this case, the ticketing display operation unit 48 is also provided with a pressing unit for each of the plurality of sections.

  In addition, the device control unit 50 includes all the issued ticket acceptance numbers in the first number group included in the ticket issue information signal output from the transaction machine control unit 25 and the second number group. All ticketing receipt numbers that have been issued by the ticket issuing machine body 49 of the window issuing machine 13, the last call number that was called by the window calling device 11 in the first number group, and the second number group The last call number last called by the window calling device 11 is stored. Then, when a number request signal is input from any of the plurality of calling devices 14 of the window M, the device control unit 50 responds to the call device 14 that has transmitted the number request signal with the next reception number to be called. Output to. At this time, the device control unit 50 issues a ticketed receipt number of the first number group already issued by the transaction machine ticketing unit 20, a ticketed receipt number of the second number group already issued by the window issuing machine 13, Of the first-numbered ticket-issued reception numbers, the immediately-preceding call number called by the calling device 14 and the immediately-preceding call number called by the calling device 14 of the second-numbered ticket-issued reception numbers. Based on the issued number of the first number group or the issued number of the second number group, the reception number next to the immediately preceding calling number is selected as the next calling number. At this time, the apparatus control unit 50 uses the ticketing reception number of the first number group already issued by the transaction machine ticketing unit 20 and the ticketed reception number of the second number group already issued by the window issuing machine 13. Is set to be selected with priority. In addition, when the device control unit 50 outputs the ticketed reception number of the first number group to the window calling device 11 that has transmitted the number request signal, the device control unit 50 outputs the ticketed reception number immediately before the first number group. As update memory. When the ticketed reception number of the second number group is output to the window calling device 11 that has transmitted the number request signal, the ticketed reception number is updated and stored as the immediately preceding calling number of the second number group.

  Furthermore, when the ticket is issued by the ticket issuing machine 13, the device control unit 50 performs a display for causing the ticketing display operation unit 48 to select the presence / absence of an ID card as a standby screen, and when “ID card present” is pressed, A display prompting the card reader 51 to scan the ID card is displayed on the ticket issue display operation unit 48. Then, looking at this display, when the customer causes the card reader 51 to scan the ID card, the device control unit 50 acquires the customer information from the ID card, and individual customer identification information is included in this customer information. In this case, the customer identification information is transmitted to the external database DB via the communication unit 52 and inquired about the recorded information. Then, it is identified from the recorded information stored one-to-one in the customer identification information whether the customer of the customer identification information is an important customer. And when the customer of this customer identification information is an important customer, it identifies that it is a customer who should use the transaction machine 12 previously, and the guidance screen to the transaction machine 12 is displayed for a predetermined time by the ticketing display operation part 48. To return to the standby screen. In other words, the important customer needs to have the transaction machine 12 perform the deposit process before responding at the window M, and if the customer forgets this and tries to issue a ticket at the window machine 13, the deposit process is prompted. Display. Note that the ticket issuing instruction operation can also be input on the guidance screen to the transaction machine 12, and when the ticket issuing instruction operation is input, the device control unit 50 sends a ticket issuing command signal including a reception number to the ticket issuing machine body 49. The ticket is issued and the ticket issuing machine body 49 issues an acceptance ticket.

  On the other hand, when “no ID card” is pressed on the standby screen, when individual customer identification information is not included in the customer information read from the ID card, and individually for the customer information read from the ID card If the customer identification information of the customer identification information is included in the external database DB and the customer identification information identifies that the customer of the customer identification information is not an important customer, the device control unit 50 48, a screen for waiting for input of the ticket issuing instruction operation is displayed. When a ticketing instruction operation is input to the ticketing display operation unit 48, the device control unit 50 outputs a ticketing command signal including a reception number to the ticketing machine main body 49, and the ticketing machine main body 49 issues a ticket. Will be performed.

  As shown in FIG. 3, the calling devices 14 installed one-on-one at each window M each have a number display unit 53 for displaying a reception number and a voice output unit 54 for guiding the reception number by voice. It has an apparatus main body 55 and a call operation unit 56 that is operated by a window clerk when switching to the next reception number. When the call operation unit 56 is pressed by a window attendant, a number request signal is output to the device control unit 50 of the window ticketing machine 13, and the calling device body 55 is connected to the device control unit 50 of the window ticketing machine 13. The reception number output from is displayed on the number display unit 53 and output by voice in the voice output unit 54.

  Next, the operation of the window calling device 11 of the present embodiment will be described along with the flow of ticketing of the receipt slip and the flow of customer calling by the window staff.

  In the standby state, the transaction machine 12 displays a display for prompting the reading operation of the ID card with the card reader 23 on the display operation unit 29, and the customer sees this display when starting the deposit processing operation, and sees the ID card. The card reader 23 of the transaction machine 12 is scanned. Then, the card reader 23 reads customer information from the ID card and outputs the customer information to the transaction machine control unit 25. In response to this, the transaction machine control unit 25 photographs the customer who operates the transaction machine 12 with the monitoring camera 21. Then, the video processing unit 22 acquires and stores customer face identification information obtained from the video of the monitoring camera 21 as customer information.

  As described above, when the customer information is output from the card reader 23, the transaction machine control unit 25, when the customer information includes individual customer identification information, the external database DB via the communication unit 26. The customer identification information is referred to the record information of the external database DB, and it is identified whether the customer having the customer identification information is an important customer. If the customer is identified as an important customer, the transmitting unit 24 uses the e-mail to indicate that there is an important customer who performs the deposit processing operation on the transaction machine 12 as the store visit information and the customer identification information of the person in charge of the floor. Is transmitted to the mobile terminal TB of the customer individual person in charge set and stored in advance.

  On the other hand, when it is identified from the inquiry result to the recorded information of the external database DB of the customer identification information described above that the customer who performs the deposit processing operation on the transaction machine 12 is a general customer or the like and is not an important customer, the transaction machine control unit 25 The transmitting unit 24 does not cause the mobile terminals TA and TB to transmit anything.

  On the other hand, when the ID card is shared and the customer information acquired by the card reader 23 does not include individual customer identification information, the transaction machine control unit 25 acquires the face identification acquired from the video of the monitoring camera 21. The information is compared with the master data of the face identification information to obtain customer information including individual customer identification information. And it communicates with external database DB via the communication part 26, this customer identification information is referred to the recording information of external database DB, and it is identified whether the customer who has this customer identification information is an important customer. In the same manner as described above, only when the customer having the customer identification information is identified as an important customer, the electronic information indicating that there is an important customer who performs a deposit processing operation on the transaction machine 12 as the store visit information by the transmitting unit 24. Send to mobile terminals TA and TB by email.

  As described above, when the customer who performs the deposit processing operation on the transaction machine 12 is an important customer, this is automatically notified to the person in charge of the floor and the individual person in charge of the customer.

  In addition, as described above, when the customer information is output from the card reader 23, the transaction machine control unit 25 causes the display operation unit 29 to display a display prompting cash payment. The customer sees this and puts coins into the coin deposit slot 34 and cash bills into the bill deposit slot 41 out of the cash brought in. Then, the transaction machine control unit 25 identifies and counts the coins with the coin identification processing unit 35 and temporarily stores them, and identifies and counts the banknotes with the banknote identification processing unit 42 and temporarily stores them. Is displayed on the display operation unit 29 to prompt the user to select whether to approve or cancel. When the customer selects “Approve” on the display operation unit 29 by seeing this, the transaction machine control unit 25 finalizes and stores the counting result, and transfers the coins of the coin identification processing unit 35 to the coin storage unit 38. Each banknote of the banknote identification process part 42 is accommodated in the banknote accommodating part 45, and a payment process is once complete | finished.

  Here, when there is a large amount of deposit, it may not be possible to complete the processing with a single deposit processing operation, so the transaction machine control unit 25 then ends the deposit processing operation or continues the deposit processing operation. A display prompting the selection operation is displayed on the display operation unit 29. When the customer sees this and selects and operates “end the deposit processing operation” on the display operation unit 29, the transaction machine control unit 25 determines that the deposit processing operation by the deposit processing unit 18 has ended, and the detailed slip issuing unit In 19, an issue command signal including the details of the current deposit processing operation is output. Then, the statement slip issuing unit 19 executes the date and time of the deposit processing operation included in the issuance command signal, the individual processing identification number of the deposit processing operation, the customer information acquired from the ID card by the card reader 23, and the received cash The amount of money and the total amount of cash received are printed on a slip and issued.

  Further, when “end deposit processing operation” is selected and operated in the display operation unit 29 as described above, the transaction machine control unit 25 has issued the immediately preceding ticket issued from the first number group. One receipt number next to the number is assigned, and a ticket issuing command signal including this receipt number is output to the transaction machine ticket issuing unit 20. Then, the transaction machine ticket issuing unit 20 prints the receipt number included in the ticket issue command signal on a sheet and issues a ticket as a receipt slip.

  Then, the transaction machine control unit 25 determines that the deposit processing operation is completed when the issuance of the slip by the detailed slip issuing unit 19 and the issuance of the receipt slip by the transaction machine ticketing unit 20, and the receipt number issued this time is determined. While updating and storing in the internal memory as the number issued immediately before the first number group, the ticket issuing information signal including the receipt number issued this time is output to the device control unit 50 of the window issuing machine 13, and the transaction machine 12 is in a standby state. Return to. The device control unit 50 of the window ticketing machine 13 stores the reception number included in the ticketing information signal in the internal memory as the ticketed reception number of the first number group.

  The customer holds these slips and reception slips and waits for a call by any of the calling device main bodies 55 provided at each of the plurality of windows M.

  Further, when “continue deposit processing operation” is selected on the display operation unit 29 in response to a display prompting a selection operation to end the above-described deposit processing operation or to continue the deposit processing operation, the transaction machine The control unit 25 causes the display operation unit 29 to display a display prompting the next cash deposit, and deposits the inserted banknotes and coins in the same manner as described above. In this way, the deposit process is repeated until “end deposit process operation” is selected on the display operation unit 29. That is, the transaction machine 12 can perform a continuous deposit process for continuously performing a plurality of deposit processes.

  Then, after the one continuous deposit process is performed, when “end deposit process operation” is selected and operated on the display operation unit 29, a plurality of deposit processes constituting the one continuous deposit process are performed. For the first time, the transaction machine control unit 25 determines that the deposit processing operation by the deposit processing unit 18 is finished, and outputs an issue command signal including the details of all the deposit processing operations of this one continuous deposit process to the detailed slip issuing unit 19. To do. Then, the detailed slip issuing unit 19 executes the payment processing operation date and time included in the issuing command signal, the customer information acquired from the ID card by the card reader 23, and the series of payment processing operations constituting this one continuous payment processing. Individual process identification number, amount and total amount of cash type deposited in a series of deposit processes corresponding to each process identification number, amount of all cash denominations deposited in this one continuous deposit process The total amount is printed on a slip and issued.

  Further, after the above-described one continuous deposit process is performed, when “end deposit process operation” is selected on the display operation unit 29, a plurality of deposit processes constituting the one continuous deposit process are performed. For the first time, the transaction machine control unit 25 assigns one receipt number next to the previously issued ticket number issued immediately before from the first number group, and issues a ticket issuing command signal including this receipt number to the transaction machine ticketing. To the unit 20. Then, the transaction machine ticket issuing unit 20 prints the receipt number included in the ticket issue command signal on a sheet and issues it as a receipt slip.

  Then, the transaction machine control unit 25 determines that the deposit processing operation is completed when the issuance of the slip by the detailed slip issuing unit 19 and the issuance of the receipt slip by the transaction machine ticketing unit 20, and the receipt number issued this time is determined. While updating and storing in the internal memory as the number issued immediately before the first number group, the ticket issuing information signal including the receipt number issued this time is output to the device control unit 50 of the window issuing machine 13, and the transaction machine 12 is in a standby state. Return to. The device control unit 50 of the window ticketing machine 13 stores the reception number included in the ticketing information signal in the internal memory as the ticketed reception number of the first number group.

  The customer holds these slips and reception slips and waits for a call by any of the calling device main bodies 55 provided at each of the plurality of windows M.

  Here, when the card reader 23 reads the customer information of the ID card and outputs it to the transaction machine control unit 25 from the standby state with the start of the deposit processing operation, the same customer mistakenly “continues” in the previous deposit processing operation. Since there is a possibility that “end the deposit processing operation” is selected without performing “payment processing operation”, the transaction machine control unit 25 performs the deposit processing operation by the transaction machine 12 based on the customer information. Whether or not it is a continuous deposit processing operation by the same customer, that is, whether or not the current deposit processing operation is the same customer as the previous deposit processing operation is identified as follows.

  First, when the customer information read and output from the ID card by the card reader 23 includes individual customer identification information, the individual customer identification information of the customer who performs the current deposit processing operation performs the previous deposit processing operation. If the customer identification information matches the individual customer identification information and the interval between the end time of the immediately preceding deposit processing operation and the start time of the current deposit processing operation is shorter than a predetermined time, the deposit processing operation is performed continuously by the same customer. Identify. On the other hand, if the customer information of the customer who performed the previous deposit processing operation does not include individual customer identification information, the individual customer identification information of the customer who performed the current deposit processing operation If it does not match the individual customer identification information, and even if the individual customer identification information of the customer who performs the current deposit processing operation matches the individual customer identification information of the customer who performed the previous deposit processing operation, the previous deposit processing When the interval between the operation end time and the current deposit processing operation is longer than a predetermined time, it is identified as not a continuous deposit processing operation by the same customer.

  As described above, when the customer information read and output from the ID card by the card reader 23 does not include individual customer identification information, the customer information of the customer who performed the immediately preceding deposit processing operation includes individual customer identification information. If it is, it is identified that it is not a continuous deposit processing operation by the same customer. Also, if the customer information of the customer who performed this deposit processing operation does not include individual customer identification information, the customer information of the customer who performed the previous deposit processing operation does not include individual customer identification information Based on the face identification information photographed by the monitoring camera 21 and acquired by the video processing unit 22 based on this, it is identified whether or not it is a continuous deposit processing operation by the same customer. That is, the transaction machine control unit 25 captures the current deposit processing operation from the face identification information captured by the monitoring camera 21 and acquired by the video processing unit 22 based on each of the current deposit processing operation and the immediately preceding deposit processing operation. And the immediately preceding deposit processing operation, if the face identification information matches and the interval between the end time of the immediately preceding deposit processing operation and the start time of the current deposit processing operation is shorter than the predetermined time, continuous deposit by the same customer Identify as a processing operation. On the other hand, if the face identification information does not match and if the interval between the end time of the immediately preceding deposit processing operation and the start time of the current deposit processing operation is longer than a predetermined time even if the face identification information matches, the same customer Identify that it is not a continuous deposit processing operation.

  If the current deposit processing operation is not a continuous deposit processing operation by the same customer with respect to the immediately preceding deposit processing operation, the transaction machine control unit 25 at the end of the present deposit processing operation, as described above. Then, one receipt number next to the previously issued ticket number issued immediately before from the first number group is assigned, and a ticket issuing command signal including this receipt number is output to the transaction machine ticket issuing unit 20. Then, the transaction machine ticket issuing unit 20 prints the receipt number included in the ticket issue command signal on a sheet and issues it as a receipt slip. Upon confirming the ticketing of the transaction machine ticketing unit 20, the transaction machine control unit 25 updates and stores this receipt number in the internal memory as the last issued ticket number, and controls the ticket issuing machine 13 for the ticketing information signal including this receipt number. To the unit 50. Then, the apparatus control part 50 of the window ticketing machine 13 memorize | stores in the internal memory the receipt number contained in a ticket issue information signal as a ticket-issued receipt number of a 1st number group.

  On the other hand, when the current deposit processing operation is a continuous deposit processing operation by the same customer with the previous deposit processing operation, at the end of the current deposit processing operation, the transaction machine control unit 25 receives the first number. The same receipt number as the last issued ticket number issued immediately before from the group is assigned, and a ticket issue command signal including this receipt number is output to the transaction machine ticket issuing unit 20. Then, the transaction machine ticket issuing unit 20 issues again a receipt slip having the same receipt number as the receipt number of the receipt slip issued in the immediately preceding deposit processing operation included in the ticket issuing command signal.

  The counter ticketing machine 13 performs a display for selecting whether or not there is an ID card as a standby screen on the ticket issuing display operation unit 48, and when “ID card present” is pressed, the device control unit 50 sends the card reader 51 to the card reader 51. A display for prompting scanning of the ID card is displayed on the ticket issuing display operation unit 48. When the customer scans the ID card with the card reader while seeing this display, the device control unit 50 acquires the customer information from the ID card, and the customer information includes individual customer identification information. Then, the customer identification information is referred to the recorded information in the external database DB via the communication unit 52 to identify whether or not the customer of the customer identification information is an important customer. And when the customer of this customer identification information is an important customer, it identifies that it is a customer who should use the transaction machine 12 first, and the advance payment process in the transaction machine 12 is encouraged by the ticketing display operation part 48 The guidance screen to the transaction machine 12 is displayed for a predetermined time, and the screen returns to the standby screen.

  On the other hand, when “no ID card” is pressed on the standby screen, when individual customer identification information is not included in the customer information read from the ID card, and individually for the customer information read from the ID card If the customer identification information of the customer identification information is included in the external database DB and the customer identification information identifies that the customer of the customer identification information is not an important customer, the device control unit 50 48, a screen for waiting for input of the ticket issuing instruction operation is displayed. When a ticketing instruction operation is input to the ticketing display operation unit 48, the apparatus control unit 50 receives the next receipt number next to the previous ticketed number from a second number group different from the first number group. And a ticket issuing command signal including the receipt number is output to the ticket issuing machine main body 49. Then, the ticket issuing machine body 49 issues a receipt slip on which the receipt number included in the ticket issuing command signal is printed. When it is confirmed that the ticket issuing machine main body 49 has issued a receipt, the device control unit 50 updates and stores the receipt number in the internal memory as the last issued ticket number of the second number group.

  In the manner described above, the receipt slip is issued at the transaction machine 12 and the counter ticketing machine 13, while the counter staff is provided at each counter to finish the reception of one customer and call the next customer. When the call operation unit 56 of any one of the call devices 14 is pressed, the call operation unit 56 outputs a number request signal to the device control unit 50. Then, the device controller 50 of the counter ticketing machine 13 first compares the immediately preceding call number of the first number group with the ticketed receipt number of the first number group from the data stored in the internal memory. It is determined whether or not there is an uncalled number in the ticketed reception number of one number group (previous call number ≠ last ticketed reception number) or not (previous call number = last ticketed reception number). If there is an uninvoked number in the ticket numbered receipt number of the first number group, the calling device that outputs the number request signal for the call command signal including the ticketed receipt number next to the immediately preceding call number in the first number group 14 to the paging device main body 55. Then, the calling device main body 55 displays on the number display unit 53 the ticket-accepted receipt number included in the call instruction signal, that is, the smallest issued and uninvoked number of the first number group as the receipt number. The number is output as voice by the voice output unit 54.

  The device control unit 50 determines whether or not there is an uncalled number in the first number group, and if there is no uncalled number in the ticketed reception number in the first number group, From the data stored in the internal memory, the previous call number of the second number group is compared with the ticketed receipt number of the second number group, and the unnumbered number is assigned to the ticketed receipt number of the second number group. It is determined whether or not there is (previous call number ≠ last ticketed reception number) or not (previous call number = last ticketed reception number). If there is an uncalled number in the ticketed reception number of the second number group, a call device that outputs a number command signal including a call instruction signal including the ticketed reception number next to the immediately preceding call number of the second number group 14 to the paging device main body 55. Then, the calling device main body 55 displays the ticket-issued reception number included in the call command signal, that is, the smallest number that has been issued and has not been called in the second number group as the reception number on the number display unit 53, and this reception The number is output as voice by the voice output unit 54. As described above, the calling device 14 calls one reception number selected by the device control unit 50 of the window ticketing machine 13 at the window.

  Further, the apparatus control unit 50 determines whether or not there is an uncalled number in the second number group, and if there is no uncalled number in the ticketed receipt number in the second number group, The number request signal is not output to the call operation unit 56 of the calling device 14 that has output it. As a result, even if the call operation unit 56 is operated, the calling device main body 55 does not switch the display to the next reception number, and the window clerk determines that there is no uncalled number.

  All the call operation units 56 are provided with display lamps, and the device control unit 50 has issued the immediately preceding call number of the first number group and the first number group even when no number request signal is input. Monitors the relationship between the reception number and the relationship between the immediately preceding call number of the second number group and the ticketed reception number of the second number group. 56 display lamps may be turned on, and all display lamps may be turned off all the time when there is no uncalled number. If comprised in this way, the window attendant will be able to confirm the presence / absence of an uncalled number from the lighting state of the display lamp before operating the call operation unit 56.

  According to the window calling device 11 described above, when a customer performs a deposit processing operation on the card reader 23 and the deposit processing unit 18 of the transaction machine 12, at the end of the deposit process operation, the transaction machine ticketing unit of the transaction machine 12 20 assigns one receipt number from the first number group and issues a receipt slip on which the receipt number is displayed. Therefore, even if the receipt slip is not received in advance, the receipt slip can be issued to a large customer during the deposit processing operation. On the other hand, the counter ticketing machine 13 assigns one reception number from the second number group to a customer who desires processing at the counter, and issues a reception slip displaying the reception number. . Then, in response to the number request signal from the window, the device control unit 50 selects one reception number from the reception number of the first number group that has been issued or the reception number of the second number group that has been issued To do. At that time, the device control unit 50 preferentially selects the receipt number of the issued first number group with respect to the receipt number of the issued second number group. The selected one reception number is called at the window. Therefore, a large customer can be preferentially called to the window for other customers. In addition, when the deposit processing operation is performed on the deposit processing unit 18 of the transaction machine 12 by the customer, there is a customer that the transmission unit 24 performs the deposit processing operation on the transaction machine 12 in the portable terminals TA and TB of the person in charge of the store. Therefore, the person in charge can quickly recognize that the customer using the transaction machine 12 has visited the store, and the necessary reception processing can be performed.

  Further, the transaction machine control unit 25 refers to the customer information acquired by the monitoring camera 21 and the video processing unit 22 or the card reader 23 in the record information of the external database DB, and the customer of the customer information is an important customer. When identified, the transmission unit 24 transmits store visit information to the mobile terminals TA and TB. Therefore, the store 24 visits the mobile terminals TA and TB only when the customer operating the transaction machine 12 is an important customer. Information will be sent. Therefore, when the customer who operates the transaction machine 12 is a customer other than the important customer, the store visit information is not transmitted to the mobile terminals TA and TB of the person in charge, and there is no waste, only for the important customer. Necessary response processing is possible.

  Further, the sending unit 24 provides store visit information indicating that there is a customer who performs a deposit processing operation on the transaction machine 12 in the terminal device TA for the floor person and the terminal device TB for the individual customer person corresponding to the customer information. Therefore, the person in charge of the floor and the individual customer in charge of the customer can quickly recognize that the customer using the transaction machine 12 has come to the store, and the necessary reception processing can be performed.

  Further, since the terminal devices are the portable terminals TA and TB, it is possible to quickly recognize that the customer using the transaction machine 12 has come to the store regardless of the person in charge, and the necessary reception processing can be performed.

  Further, since the card reader 23 acquires customer information by scanning the ID card, the customer information can be acquired easily and reliably.

  Moreover, in order for the video processing part 22 to acquire customer information based on the customer face identification information obtained from the image of the customer operating the transaction machine 12 photographed by the monitoring camera 21, for example, depositing with a common ID card Even when processing is performed, customer information can be obtained from customer face identification information.

  Further, when the window issuing machine 13 acquires customer information from the ID card by the card reader 51, the device control unit 50 refers to the customer information in the record information of the external database DB, so that the customer of the customer information can make a transaction. Whether or not the customer should use the machine 12 is identified. When the customer is a customer who should use the machine 12 by the device control unit 50, the ticket issuing display operation unit 48 sends the information to the machine 12 Will be displayed. Thereby, when the customer who should use the transaction machine 12 tries to receive the ticket of the reception ticket at the window machine 13, the customer can be guided to the transaction machine 12.

  In addition, when one continuous deposit process for continuously performing a plurality of deposit processes on the transaction machine 12 is performed, the transaction machine 12 displays an indication to end the continuous deposit process for the continuous deposit process. For the first time by operating the operation unit 29, one receipt number is assigned from the first number group, and a receipt slip on which the receipt number is displayed is issued. Even when it is performed, only one receipt slip can be issued, and it is possible to prevent the issuance of an extra receipt slip with a different receipt number.

  In addition, when the transaction processing control unit 25 identifies that one deposit processing operation is a continuous deposit processing operation by the same customer with the previous deposit processing operation, the receipt of the receipt slip issued at the last deposit processing operation is accepted. Since the receipt slip of the receipt number with the same number as the number will be issued again, even if the same customer continuously deposits money, even if the receipt slip is issued continuously, the same receipt number It is possible to issue a ticket, and it is possible to prevent a ticket with a different receipt number from being issued. In addition, even if the end of the first deposit process is mistakenly terminated at the end of the first deposit process, if the second and subsequent deposit processes are performed immediately, the same It becomes possible to issue a receipt number. Of course, even if the transaction machine 12 does not have the continuous deposit processing function as described above, it is identified that the deposit processing operation is performed by the same customer, and the same receipt number is issued for these deposit processing operations. can do.

  In the above embodiment, the transaction machine 12 has been described with reference to an example of a depositing machine that performs only the depositing process of coins and banknotes. However, it may be a depositing and dispensing machine capable of depositing and dispensing coins and banknotes. Further, the transaction machine 12 may be a banknote depositing machine that can deposit only banknotes or a banknote depositing / dispensing machine that deposits / withdraws only banknotes.

  In addition, when there is no individual customer identification information, the identification of whether or not this one deposit processing operation is a continuous deposit processing operation by the same customer with respect to the previous deposit processing operation is irrelevant to the face identification information. In addition, the end time of the immediately preceding deposit processing operation and the current deposit processing operation may be performed only if the interval between the start time is longer than a predetermined time. That is, for deposits that require continuous deposit processing, there should be no long idle time between the previous deposit processing operation and the subsequent deposit processing operation, Even if there are a plurality of machines 12, the deposit process cannot be continued in different transaction machines 12. Therefore, in the same transaction machine 12, a deposit process operation is performed at a short time interval. In this case, it is presumed that “end the deposit processing operation” has been selected without erroneously “continuing the deposit processing operation”, and is identified as a continuous deposit processing operation. However, in consideration of safety, as described above, the monitoring camera 21 is provided to identify the identity of the operator, thereby enhancing the certainty of identification as to whether or not it is a continuous deposit processing operation. Can do.

  In addition, the device control unit 50 of the counter ticketing machine 13 selects from the reception number of the first number group already issued or the reception number of the second number group already issued in response to the number request signal from the calling device 14. Instead of selecting one reception number, it may be performed by, for example, a control server other than the window machine 13.

It is a top view which shows roughly the store of the financial institution in which the window calling device of one Embodiment of this invention was installed. It is a block diagram which shows the window calling device of one Embodiment of this invention. It is a front view which shows the calling device in the window calling device of one Embodiment of this invention.

Explanation of symbols

11 counter calling device 12 transaction machine 13 counter ticketing machine (counter ticketing means)
14 Calling device (window calling means)
18 Deposit Processing Department (Payment Processing Means)
20 Transaction machine ticketing department (transaction machine ticketing means)
21 surveillance camera 22 video processing unit (customer information acquisition means)
23 Card reader (payment processing means, customer information acquisition means)
24 Transmitter (Transmission means)
25 Transaction machine control unit (customer identification means, continuous deposit processing operation identification means)
26 Communication Unit 29 Display Operation Unit (End Instruction Unit)
48 Ticketing display operation section (display means)
50 Device control unit (reception number selection means, customer identification means)
51 Card reader (scanning means)
52 Communication Department DB External Database (Database)
TA, TB mobile terminal M window

Claims (8)

Customer information acquisition means for acquiring customer information of the customer to be operated, deposit processing means for deposit processing operation by the customer, and at the end of the deposit processing operation by the deposit processing means, one reception number from the first number group And a transaction machine having transaction machine ticketing means for issuing a receipt slip on which the receipt number is displayed,
When a deposit processing operation is performed on the deposit processing means, a transmitting means for transmitting store visit information indicating that there is a customer who performs a deposit processing operation on the transaction machine to the terminal device for the person in charge,
A ticket issuing means for assigning one receipt number from the second number group to a customer who desires processing at the window, and issuing a receipt slip displaying the receipt number;
In response to a request signal from the window, a receipt number is selected from the receipt number of the first number group that has been issued or the receipt number of the second number group that has been issued, and at the time of the selection A receipt number selection means for preferentially selecting the receipt number of the first number group that has been issued with respect to the receipt number of the second number group that has been issued;
A window calling means for calling one reception number selected by the reception number selecting means at the window ;
Furthermore, it has a continuous deposit processing operation identifying means for identifying whether the deposit processing operation by the transaction machine is a continuous deposit processing operation by the same customer, and one deposit processing operation is performed by the continuous deposit processing operation identifying means. The receipt number of the same number as the receipt number of the receipt slip issued at the time of the immediately preceding deposit processing operation by the transaction machine ticketing means when it is identified as the consecutive deposit processing operation by the same customer with the immediately preceding deposit processing operation The window calling device is characterized in that the receipt slip is issued again in response to the one deposit processing operation .   The customer information acquired by the customer information acquisition means has a customer identification means for identifying whether or not the customer of the customer information is an important customer by referring to the record information of the database, the transmission means, 2. The window calling device according to claim 1, wherein when the customer is identified as an important customer by the customer identification means, the store visit information is transmitted to the terminal device.   2. The store information is transmitted to the terminal device for the person in charge of the floor and the terminal device for the individual person in charge of the customer corresponding to the customer information acquired by the customer information acquisition means. Or the window calling apparatus of 2 description.   The window calling device according to any one of claims 1 to 3, wherein the terminal device is a mobile terminal.   5. The window calling device according to claim 1, wherein the customer information acquisition unit acquires the customer information from the ID card by scanning the ID card in which the customer information is recorded.   Furthermore, it has a monitoring camera for photographing a customer who operates the transaction machine, and the customer information acquisition means acquires customer information based on customer face identification information obtained from an image captured by the monitoring camera. The window calling device according to any one of claims 1 to 5, characterized in that:   The window issuing means has a scanning means for scanning an ID card in which customer information is recorded, and the customer information acquired from the ID card by the scanning means is referred to the recorded information in the database, whereby the customer information The customer identification means for identifying whether or not the customer is to use the transaction machine, and when the customer is the customer to use the transaction machine by the customer identification means, the display means The window calling device according to any one of claims 1 to 6, wherein a guidance screen to a transaction machine is displayed.   The transaction machine is capable of continuous deposit processing for continuously performing a plurality of deposit processes, and the transaction machine ticket issuing means is an end instruction means for ending the continuous deposit process for one continuous deposit process. 8. The counter according to claim 1, wherein one reception number is assigned from the first number group for the first time by an operation, and a reception slip on which the reception number is displayed is issued. Calling device.

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