JP4936485B2 - Staff support system - Google Patents

Description

  The present invention relates to a staff support system, and more particularly to a staff support system that provides information necessary for a staff who guides passengers in a terminal building such as an airport to support passenger guidance work.

When passengers want to know the location of various facilities such as boarding gates, restaurants, and shops in airport terminal buildings, it is common to check by looking at brochures and information boards.
However, if the terminal building is very large and the directions are complicated, it is often difficult for passengers who have little experience using the terminal building to find the target facility only by means of a pamphlet or a bulletin board. As a result, there are staff in the terminal building to guide passengers, but if the number of staff is not enough to cover the vast building, it is even difficult for passengers who need guidance to find the staff Depending on the situation, there may be situations such as delaying the boarding time.
Such a problem occurs not only in airports but also in terminal buildings for transportation such as ships and railways.

On the other hand, there are few staff who can memorize the positions of various facilities in a wide terminal building and guide the passengers who need guidance accurately. In addition, it is difficult to train such staff in a short period of time, and a long year is required.
In order to solve the above problems, Patent Document 1 discloses a mobile phone route guidance service system in which an operator performs a search for a destination on behalf of a user of a mobile phone. According to this, when the application is activated, the current position of the mobile phone is acquired from the GPS device, and the operator makes an inquiry to the server based on the keyword specified by the user. Thereby, the route guidance information including the route of the destination retrieved from the database is transferred to the mobile phone.

JP 2004-144602 A

However, in the prior art disclosed in Patent Document 1, when the keyword specified by the user is ambiguous, the operator determines the keyword and searches for a destination from the database. The route guidance information including the route to the destination presented to the user may not always be correct.
The present invention has been made in view of such problems, and when an operator is requested by telephone from the passenger for guidance to the target location in the terminal building, confirm the information of the passenger who contacted the telephone, Find the staff terminal closest to the passenger, transfer the passenger information to the terminal, identify the staff closest to the passenger, and the identified staff can easily find the corresponding passenger It is an object of the present invention to provide a staff support system that can guide a passenger to a target location quickly.
Another purpose is to input information on the location of facilities that passengers want to use from staff terminals to staff who are not proficient in guidance work in the terminal building, so that the shortest distance to the destination can be achieved in real time. It is to present a route.

In order to solve this problem, the present invention provides a staff support system for supporting a staff member who guides a passenger to a predetermined place in a terminal building where the passenger performs a boarding procedure for transportation. A passenger movement support device that reads boarding pass information recorded on a boarding pass that has been boarded and provides boarding pass information reading and display means for displaying the boarding pass information, and providing information to the passenger, and the staff A GPS receiver that holds and receives signals transmitted from a plurality of satellites to determine the distance to each satellite, transmission of distance information determined by the GPS receiver, and installation of the boarding pass information reading display means A communication unit that receives information about a location and route information that reaches the predetermined location, and a staff terminal that includes a display unit that displays information received by the communication unit; Calling means for making a call with a passenger who operates the boarding information reading / displaying means, an operator terminal having a display unit for displaying the boarding pass information read by the boarding pass information reading / displaying means, and at the request of the operator terminal A control device for identifying a staff terminal closest to the boarding pass information reading and displaying means displayed on the operator terminal, and transferring the boarding pass information received at the operator terminal to the staff terminal. It is characterized by that.
The present invention relates to a staff support system that supports a staff member in charge of route guidance for passengers in a terminal building from the side. Within a large terminal building, staff must provide services in response to passenger requests with a limited number of people. However, although the passenger can judge the staff from the appearance such as a uniform, it is not always close to the passenger and it is difficult to search among many people. Therefore, in the present invention, after the operator has responded to at least a passenger who has telephone contacted with the operator, the staff closest to the boarding pass information reading and displaying means used by the passenger for telephone contact is specified, and the staff terminal Information on the passenger (name, installation location of boarding pass information reading and displaying means, etc.) is transferred to the passenger's whereabouts. The staff confirms the identity of the passenger based on the passenger's name and executes the route guidance. As a result, the traveling staff can reach the location of the passenger requesting the service in the shortest time, and the service can be improved.

According to a second aspect of the present invention, the control device calculates a current position of the staff terminal based on the communication unit that exchanges information with the staff terminal and the distance information received from the staff terminal. The present invention is characterized by comprising: a current position calculating means; and a staff specifying means for specifying a staff terminal located closest to the boarding pass information reading and displaying means displayed on the operator terminal.
A communication facility such as a wireless LAN is provided in a certain limited area such as a terminal building, and each staff is provided with a staff terminal capable of communicating via the wireless LAN. And it connects with the server (control apparatus) installed in wireless LAN and an operator center. The staff terminal includes a GPS receiver that determines distance information based on a signal received from a GPS satellite, and transmits the distance information determined by the GPS receiver to the control device. As a result, the control device can calculate the position of each staff terminal in real time. Therefore, when there is a request from the operator terminal, the staff terminal closest to the boarding pass information reading and displaying means requested immediately is specified. This makes it possible to provide necessary information to the staff closest to the requested passenger.

According to a third aspect of the present invention, the staff terminal further includes input means for inputting information, and the control device generates the shortest path from the current position calculated by the current position calculating means to the predetermined location. And when the destination information inputted by the input means of the staff terminal is received, the control device uses the shortest path generation means to shorten the shortest distance from the current position of the staff terminal to the destination. A route is generated and transmitted to the staff terminal.
There are few staff who can memorize the location of various facilities in a large terminal building and guide the passengers who ask for guidance. In addition, it is difficult to train such staff in a short period of time, and a long year is required. Therefore, the present invention includes an input means that can input the destination to the staff terminal. The control device also includes shortest path generation means for generating the shortest path from the current position of the staff terminal to the destination. Then, when receiving the destination information from the staff terminal, the control device calculates the current position of the staff terminal, generates the shortest route from the current position to the destination, and sends the information to the staff terminal. Send. Thereby, since accurate information can be provided to a staff who is not yet experienced, it is possible to reliably guide the passenger to the destination.

The boarding pass information may be information recorded on a one-dimensional or two-dimensional barcode or a non-contact information storage medium.
A boarding pass is generally made of paper. In addition, since it is discarded after use, the boarding pass must be inexpensive. The boarding pass must be configured to record information about passengers. Therefore, in the present invention, boarding pass information is recorded by a one-dimensional or two-dimensional barcode depending on the amount of information and is read by a barcode reader. Recently, there is also a method of storing information in a non-contact information storage medium such as an IC tag. Thereby, the information recorded on the boarding pass can be read accurately and at high speed.

According to the present invention, at least for a passenger who has telephone contacted with an operator, after the operator has responded, the staff closest to the boarding pass information reading display means that the passenger has called is identified, and the staff terminal is identified. Transfer the information about the passenger (name, location of boarding pass information reading and display means, etc.), direct the staff to the passenger's whereabouts, confirm the identity of the passenger from the passenger's name and get directions As a result, the traveling staff can reach the place of the passenger requesting the service in the shortest time, and the service can be improved.
In addition, when requested by the operator terminal, the control device identifies the staff terminal closest to the boarding pass information reading and displaying means requested immediately, so it is necessary for the staff closest to the requested passenger. Information can be provided.
In addition, an input unit that can input a destination to the staff terminal is provided, and the control device includes a shortest path generation unit that generates a shortest path from the current position of the staff terminal to the destination. And when the destination information is received from the staff terminal, the current position of the staff terminal is calculated, the shortest route from the current position to the destination is generated, and the information is transmitted to the staff terminal. It is possible to provide accurate information to inexperienced staff and guide passengers to their destinations.
Moreover, since boarding pass information is recorded by a one-dimensional or two-dimensional bar code or a non-contact information storage medium depending on the amount of information and read by a bar code reader or reader, the information recorded on the boarding pass can be accurately and quickly recorded. Can be read.

It is a block diagram showing the whole staff support system composition concerning one embodiment of the present invention. It is a block diagram which shows the structural example of the terminal for staff of this invention. It is a block diagram which shows the structural example of the control apparatus of this invention. It is a flowchart explaining the whole operation | movement of the staff assistance system of this invention in detail.

  Hereinafter, the present invention will be described in detail with reference to embodiments shown in the drawings. However, the components, types, combinations, shapes, relative arrangements, and the like described in this embodiment are merely illustrative examples and not intended to limit the scope of the present invention only unless otherwise specified. .

  FIG. 1 is a block diagram showing the overall configuration of a staff support system according to an embodiment of the present invention. The staff support system 100 is a staff support system 100 that supports a staff member who guides a passenger to a predetermined place in a terminal building where the passenger performs a boarding procedure for transportation, and is recorded on a boarding pass that has been boarded. A passenger movement support device 1 that provides information to passengers, and a staff A to E, provided with a bar code reader 5 that reads boarding pass information and a guide terminal 6 (boarding pass information reading and display means) that displays boarding pass information. The GPS receiver 11 that receives signals transmitted from a plurality of GPS satellites and determines the distance to each GPS satellite (see FIG. 2), transmission of the distance information determined by the GPS receiver 11, and The communication unit 12 (see FIG. 2) that receives information on the installation location of the guide terminal 6 and route information to the destination intended by the passenger is received by the communication unit 12. Telephones for talking with staff terminals 7a to 7e having a display unit 14 (see FIG. 2) for displaying information and input means 15 (see FIG. 2) for inputting information, and passengers a and b operating the guide terminal 6. (Calling means) 8 and an operator terminal 3 provided with a display unit 9 for displaying passenger information read by the bar code reader 5, and guidance displayed on the display unit 9 of the operator terminal 3 at the request of the operator terminal 3 And a control device 4 that identifies the staff terminal closest to the terminal 6 (7c or 7d in FIG. 1) and transfers the passenger information received by the operator terminal 3 to the staff terminal 7c or 7d. Yes. The control device 4 and the operator terminal 3 are installed in the operator center 2. The guidance terminal 6 is connected to the passenger movement support apparatus 1 by wire or wirelessly.

  Next, a series of operations of the staff support system 100 will be described for the case where the passenger a is guided. The staffs A to E carry staff terminals 7a to 7e, respectively. As will be described later, the staff terminals 7a to 7e include a GPS receiver 11, and transmit distance information between their terminal and the GPS satellite to the control device 4 via a wireless LAN (not shown). Therefore, the control device 4 can calculate the current position of each staff in real time from the received distance information. Further, the control device 4 is connected to the passenger movement support device 1 and can acquire information related to the name and location of the passenger related to the guidance terminal requested by the operator terminal 3. Instead of the GPS receiver 11, an indoor positioning mechanism such as IMES (Indoor Messaging System) may be used indoors.

  For example, passenger a is a passenger who holds a boarding pass and has been checking in and searching for the place to receive a security check in the terminal building. The bar code recorded on the boarding pass is read and a telephone call is made to the operator using the attached telephone 10. At that time, the passenger movement support device 1 sends the passenger information to the control device 4. Thereby, the control device 4 displays the contents on the operator terminal 3. Since the passenger information read by the bar code reader 5 is displayed on the operator terminal 3, the operator calls the passenger a with the telephone 8 and confirms whether the displayed information and the passenger a are the same. When the confirmation is completed, the control device 4 specifies the staff closest to the guidance terminal 6 (in this case, staff D) by clicking the displayed guidance terminal 6. And the information of the passenger a and the positional information of the guidance terminal 6 are transferred to the staff terminal 7d of the staff D. Note that the operator can also give the staff directions to the staff. When the staff D is called, the staff D sees the display part of the staff terminal 7d and recognizes that the passenger a is at the guidance terminal 6. And it goes to the guidance terminal 6 immediately, confirms that it is the passenger a, and starts route guidance.

Here, when the destination heard from the passenger a is not known, the destination is input by the input means 15 provided in the staff terminal 7d and transmitted to the control device 4. The control device 4 identifies the position of the staff D, generates the shortest route from the position to the destination, and transmits it to the staff terminal 7d. Staff D that has received the information is displayed and guides passenger a according to the shortest route.
That is, this embodiment relates to a staff support system 100 that supports a staff member who is in charge of route guidance for passengers in a terminal building from the side. Within a large terminal building, staff must exercise service in response to passenger requests with a limited number of people. However, although the passenger can judge the staff from the appearance such as a uniform, it is not always close to the passenger and it is difficult to search among many people. Therefore, in the present embodiment, after the operator has responded to at least the passenger a who has telephone contacted with the operator, the staff D closest to the guidance terminal 6 used for the telephone contact by the passenger a is identified and used for the staff. Information about the passenger (name, location where the guidance terminal 6 is installed, etc.) is transferred to the terminal 7d, and the staff D is moved to the location of the passenger a. The staff D confirms the identity of the passenger a from the name of the passenger a and starts route guidance. Thereby, the staff D who is traveling can reach the location of the passenger a requesting the service in the shortest time, and the service can be improved.

In addition, there are few staff who can memorize the locations of various facilities in a large terminal building and guide the passengers who ask for guidance accurately. In addition, it is difficult to train such staff in a short period of time, and a long year is required. Therefore, in the present embodiment, the staff terminals 7a to 7e are provided with input means for inputting the destination. Further, the control device 4 includes shortest path generation means 24 (see FIG. 3) that generates the shortest path from the current position of the staff terminals 7a to 7e to the destination. When the destination information is received from the staff terminal 7d, the current position of the staff terminal 7d is calculated, the shortest route from the current position to the destination is generated, and the information is transmitted to the staff terminal 7d. To do. Thereby, it is possible to provide accurate information to staff who are not yet experienced and guide the passenger to the destination.
Here, the boarding pass information is information recorded on a one-dimensional or two-dimensional barcode or an IC tag (non-contact information storage medium). That is, the boarding pass is generally made of paper. In addition, since it is discarded after use, the boarding pass must be inexpensive. The boarding pass must be configured to record information about passengers. Therefore, in this embodiment, boarding pass information is recorded by a one-dimensional or two-dimensional barcode depending on the information amount, and is read by the barcode reader 5. Recently, there is also a method of storing information in a non-contact information storage medium such as an IC tag. Thereby, the information recorded on the boarding pass can be read accurately and at high speed.

  FIG. 2 is a block diagram illustrating a configuration example of the staff terminal according to the present invention. This staff terminal 7 is held by staff 7a-7e, receives a signal transmitted from a plurality of satellites and determines the distance to each satellite, and a distance determined by the GPS receiver 11. A communication unit 12 for transmitting information, information on the installation location of the guidance terminal 6 and reception of route information to the destination intended by the passenger, a display unit 14 for displaying the information received by the communication unit 12, and a destination An input unit 15 for inputting (information) and a control unit 13 are provided. The input means 15 is, for example, a touch panel, a keyboard, or a barcode reader, and can be input by any means. Further, the display unit 14 can display not only the shortest route from the current position to the destination but also other information such as a train timetable. The GPS receiver 11 receives signals transmitted from three or more GPS satellites by the GPS antenna 16 and determines the distance to each satellite. Therefore, even if the staff terminal 7 is moving, the current position can be confirmed in real time. The communication unit 12 is configured to communicate with the wireless LAN installed in the terminal building via the antenna 17 and communicates exclusively with the control device 4. Although not shown, it is needless to say that a voice call can be made like a general mobile phone.

FIG. 3 is a block diagram showing a configuration example of the control device of the present invention. The control device 4 determines the current positions of the staff terminals 7a to 7e based on the communication unit 20 that exchanges information with the staff terminals 7a to 7e and the distance information received from the staff terminals 7a to 7e. From the current position calculated by the current position calculating means 21, the staff specifying means 23 for specifying the staff terminal 7d closest to the guidance terminal 6 displayed on the operator terminal 3, and the current position calculating means 21 to the destination Shortest path generating means 24 for generating the shortest path and control means 22 for controlling the whole. In addition, the control means 22 acquires the passenger's name from the passenger movement assistance apparatus 1 and the position information of the guidance terminal operated by the passenger.
That is, a communication facility such as a wireless LAN is provided in a certain limited area such as a terminal building, and staff terminals 7a to 7e capable of communicating via the wireless LAN are provided to the staffs A to E. The wireless LAN is connected to a server (control device 4) installed in the operator center 2. In addition, the staff terminals 7 a to 7 e include a GPS receiver 11 to identify their positions, and transmit distance information acquired from the GPS receiver 11 to the control device 4. As a result, the control device 4 can grasp the positions of the staff terminals 7a to 7e in real time. Therefore, when there is a request from the operator terminal 3, the staff terminal 7d closest to the guidance terminal 6 for which the request has been made is identified. Thereby, necessary information can be provided to the staff D closest to the passenger a who requested.

FIG. 4 is a flowchart for explaining in detail the overall operation of the staff support system of the present invention. For example, if the passenger is a passenger holding a boarding pass and has been checked in and looking for the location to receive a security check in the terminal building, he does not know, so boarding the barcode reader 5 of the guidance terminal 6 The bar code recorded on the ticket is read and a telephone call is made with the operator using the attached telephone 10 (Y in S1). At that time, the passenger movement support device 1 sends the passenger information to the control device 4. Thereby, the control device 4 displays the contents on the operator terminal 3. Since the passenger information read by the bar code reader 5 is displayed on the operator terminal 3, the operator talks with the passenger on the telephone 8 and checks whether the displayed information is the same as the passenger (S2). When the confirmation is completed (Y in S3), by clicking the displayed guidance terminal 6 and clicking the staff support button (S4), the control device 4 identifies the staff closest to the guidance terminal 6 (S5). . Then, the passenger information and the position information of the guidance terminal 6 are transferred to the staff terminal 7 of the staff (S6). Since the staff is called, the staff looks at the display section of the staff terminal 7 to find out whether there is a passenger in the guidance terminal 6 (S7), and recognizes that the passenger is the person himself (Y in S8). And if the place which a passenger makes a destination is known (Y at S9), the route guidance is started (S13).
On the other hand, when the destination heard from the passenger is not known in step S9 (N in S9), the destination is input to the staff terminal 7 and transmitted to the control device 4 (S10). The control device 4 identifies the position of the staff, generates the shortest route from the position to the destination, and transmits it to the staff terminal 7 (S11). The staff who has received the information is displayed and guides the passengers according to the shortest route (S12).

  As mentioned above, this invention is applicable in the terminal in an airport, a ship, or an electric railway.

DESCRIPTION OF SYMBOLS 1 Passenger movement assistance apparatus, 2 Operator center, 3 Operator terminal, 4 Control apparatus, 5 Bar code reader, 6 Guide terminal, 7 Staff terminal, 8 Telephone, 9 Display part, 10 Telephone, 11 GPS receiver, 12 Communication part , 13 Control unit, 14 Display unit, 15 Input unit, 16 GPS antenna, 17 Antenna, 20 Communication unit, 21 Current position calculation unit, 22 Control unit, 23 Staff identification unit, 24 Shortest path generation unit, 100 Staff support system

Claims (4)

In a terminal building where a passenger performs a boarding procedure for transportation, a staff support system for supporting a staff who guides the passenger to a predetermined place,
A passenger movement support device that reads boarding pass information recorded on a boarding pass that has been boarded and includes boarding pass information reading and displaying means for displaying the boarding pass information, and providing information to the passenger;
A GPS receiver that the staff holds and receives signals transmitted from a plurality of satellites to determine the distance to each satellite, transmission of the distance information calculated by the GPS receiver, and the boarding pass information reading display A communication unit that receives information about the installation location of the means and route information to the predetermined location, and a staff terminal that includes a display unit that displays information received by the communication unit;
An operator terminal comprising a calling means for talking with a passenger who operates the boarding pass information reading and displaying means, and a display unit for displaying the boarding pass information read by the boarding pass information reading and displaying means;
Control for identifying the staff terminal closest to the boarding pass information reading and displaying means displayed on the operator terminal upon request of the operator terminal, and transferring the boarding pass information received at the operator terminal to the staff terminal Equipment,
Staff support system characterized by having The controller is
A communication means for exchanging information with the staff terminal;
Current position calculation means for calculating the current position of the staff terminal based on the distance information received from the staff terminal;
Staff identifying means for identifying the staff terminal located closest to the boarding pass information reading and displaying means displayed on the operator terminal;
The staff support system according to claim 1, further comprising: The staff terminal further includes input means for inputting information, and the control device further includes shortest path generation means for generating a shortest path from the current position calculated by the current position calculation means to the predetermined location,
When the control device receives the destination information input by the input means of the staff terminal, the control device generates a shortest path from the current position of the staff terminal to the destination by the shortest path generation means. The staff support system according to claim 1, wherein the staff support system transmits to the staff terminal.   The staff support system according to claim 1, wherein the boarding pass information is information recorded on a one-dimensional or two-dimensional barcode or a non-contact information storage medium.

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