JP4842565B2 - Handy terminal and order entry system - Google Patents

Description

The present invention is, for example, a handy terminal used in a restaurant, about your and order entry system.

  The order entry system, which has been widely used in restaurants, etc., has been received by multiple handy terminals used by ordering clerk, wireless repeaters that receive order information transmitted wirelessly from handy terminals, and wireless repeaters. Order station that manages the ordered information, kitchen / customer check printer that prints and issues a slip based on the order information in response to an instruction from the order station, and a POS terminal that finally performs accounting processing for the ordered product Consists of

  By the way, restaurants such as restaurants may provide limited menus such as limited-time menus according to the season and limited-time menus such as lunch at lunch time. These menus add value to the product by limiting the sales volume and amplify the customer's willingness to purchase.

  Normally, in such a store, a method is used in which the stock quantity of this limited quantity menu is registered in advance in the order entry system installed in the store, and the order quantity is subtracted from the stock quantity by confirming the order. In many cases, for example, as in Patent Document 1, it is possible to recognize that a limited quantity menu is out of stock through a handy terminal, and a technique is also known in which order entry of the menu is also prohibited.

JP-A-11-312193

  In the conventional technique, since the stock quantity of the limited quantity menu is subtracted when all orders are confirmed, the following problems may occur. For example, if another handy terminal A accepts another order without confirming the order after entering an order for a limited quantity menu, the order for this limited quantity menu is confirmed first in another handy terminal B. When the stock is low, the product is out of stock, and the order clerk who uses the handy terminal A is supposed to refuse the order once received. Repeating such a response will damage the trust of the store.

An object of the present invention, the order of Limited menu, the input of another of the handy terminal, a handy terminal that order is it going unsatisfied, is to provide a contact and order entry system.

The handy terminal of the present invention includes a receiving unit that receives input of order information relating to a product and an order quantity, and a product determination table that stores product information of a limited quantity product among products that receive input of order information by the receiving unit. Whether or not the product of the order information received by the receiving unit is the limited quantity product based on the product determination table of the storage unit every time the order information is received by the storage unit and the receiving unit And when the order information received by the receiving means is determined to be the limited quantity product, the order information received by the receiving means is received as the order information. And transmitting means for transmitting to the order station for executing the order processing, and the order processing from the order station A receiving unit that receives a notification indicating establishment or failure, a display control unit that displays on the display whether or not the limited quantity product is available based on the notification received by the receiving unit, and an input received by the receiving unit Output means for determining all the order information and outputting all the determined order information to the order station .

Handy terminal of the present invention, according to you and the order entry system, for a limited amount menu, because the stock quantities of the quantity limited menu is updated at the time you entered the order in handy terminal, of another before the determination of the order It is possible to avoid the failure of the order due to the input of the handy terminal.

  An embodiment of the present invention will be described with reference to FIGS.

  FIG. 1 is a system configuration diagram schematically showing the overall configuration of an order entry system 1 according to the present embodiment. As shown in FIG. 1, the order entry system 1 prints and issues a plurality of handy terminals 2 each carried by an ordering clerk and a cooking instruction slip (not shown) for instructing a kitchen cook to order menu items. Kitchen printer 3, the POS (Point of Sales) terminal 4 installed in the checkout counter, the same basic structure as the kitchen printer 3 installed in the hall, and after serving the ordered products A customer check printer 5 that prints and issues a voucher to be delivered to the customer, and an order station 6 that is installed in the backyard of the store and controls the ordering system 1 as a whole.

  The handy terminal 2 can wirelessly communicate with the order station 6 by a wireless repeater 7 set on the ceiling of the hall, and the kitchen printer 3, the POS terminal 4, and the customer check printer 5 are provided with a communication cable 8 Via the order station 6 to be communicable.

  The order information input to the handy terminal 2 is transmitted to the order station 6 by wireless communication, and the order information is transmitted from the order station 6 to the kitchen printer 3, the POS terminal 4, and the customer check printer 5. Here, the kitchen printer 3 and the customer check printer 5 print and issue a slip corresponding to the received order information, and the POS terminal 4 performs accounting processing based on the order information.

  The handy terminal 2 is composed of a left door body 9 and a right door body 10 that can be spread, and the left door body 9 is provided with an LCD 12 with a touch panel 11. A keyboard 13 is provided. The LCD 12 provides information display to an ordering clerk who uses the handy terminal 2. The keyboard 13 is composed of a menu key, a numeric keypad, a confirmation key, and the like, and allows the input of order information together with the touch panel 11 used by assigning various input keys on the screen of the LCD 12. Further, the right door body 10 is provided with a viewing window 14 penetrating the right door body 10, so that information displayed on the LCD 12 can be confirmed even when the handy terminal 2 is closed.

  Further, the order station 6 is also provided with an LCD 15 and a keyboard 16 so that the order information transmitted from each handy terminal 2 can be managed. Since the structure and function of the kitchen printer 3, the POS terminal 4, the customer check printer 5, and the wireless repeater 7 constituting the order entry system 1 are not different from those of the conventional one, the description thereof is omitted.

  FIG. 2 is a block diagram showing electrical connection of the handy terminal 2. As shown in FIG. 2, the handy terminal 2 is provided with a microcomputer 30, and the microcomputer 30 drives and controls each part. The microcomputer 30 includes a ROM 33 that stores in advance fixed information such as a control program for operating the CPU 31 and a work area that stores various information in a rewritable manner via a bus line 32 to the CPU 31 that controls each part centrally. A functioning RAM 34 is connected. The RAM 34 stores a product determination table (not shown) that stores a menu code attached to a product for a limited quantity menu. This merchandise determination table is referred to in processing for order entry in a limited quantity menu, which will be described later.

  A touch panel 11 is connected to the microcomputer 30 via a touch panel control 35, an LCD 12 is connected via a display control 36, and a keyboard 16 is connected via a keyboard control 37. A wireless unit 38 for performing wireless communication with the wireless repeater 7 is connected via a wireless unit interface 39. The order information input to the handy terminal 2 is transmitted from the wireless unit 38 to the wireless repeater 7.

  FIG. 3 is a block diagram showing electrical connection of the order station 6. As shown in FIG. 3, the order station 6 is provided with a microcomputer 50, and the microcomputer 50 drives and controls each part. The microcomputer 50 includes a ROM 53 that stores in advance fixed information such as a control program for operating the CPU 51 via the bus line 52 and a work area that stores various information in a rewritable manner. A functioning RAM 54 is connected.

  The microcomputer 50 is connected to the LCD 15 and the keyboard 16 via a display / keyboard control 55, and is connected to a LAN driver / receiver 57 via a LAN controller 56. The order information output from the handy terminal 2 and received by the wireless repeater 7 is transmitted to the order station 6 via the communication cable 8 connected to the LAN driver / receiver 57.

  FIG. 4 is a schematic diagram showing an example of the inventory table T stored in the RAM 54 of the order station 6. The inventory table T stores the inventory quantity of the limited quantity menu, and is composed of the “product name” of the limited quantity menu corresponding to the “menu code” and the “inventory quantity” indicating the inventory. In the inventory table T, each parameter can be freely input and changed by operating the keyboard 16 of the order station 6, and the contents can be displayed on the LCD 15 and confirmed. In the inventory table T, a plurality of provisional inventory quantities can be registered for each product as “provisional inventory quantities”, and are temporarily registered at the time of order entry in the limited quantity menu.

  FIG. 5 is a flowchart showing the contents of processing performed by the handy terminal 2 and the order station 6 when inputting an order for the limited quantity menu.

  The ordering clerk operates the touch panel 11 of the handy terminal 2 according to the order of the customer and inputs the order information about the menu and the order quantity. Each time the order information is input (Y in step S1), the CPU 31 of the handy terminal 2 determines whether the product is a limited menu for the product related to the order information (step S2). For this determination, a product determination table (not shown) stored in the RAM 34 is accessed, and the menu code attached to the product related to the input order information is registered as a menu code of a limited quantity menu in the product determination table. It is performed by determining whether or not. If it is determined that the product related to the input order information is a limited quantity menu (Y in step S2), the order information about the limited quantity menu is transmitted to the wireless repeater 7 (step S3). . The order information received by the wireless repeater 7 is transmitted to the order station 6 via the communication cable 8.

  When receiving the order information (step S11), the CPU 51 of the order station 6 starts searching the inventory table T stored in the RAM 54 and confirms the inventory quantity of the product based on the menu code (step S12). First, it is confirmed that the inventory quantity for this limited menu is not zero (step S13). If the inventory quantity is not zero and there is a remaining quantity (Y in step S13), then the inventory quantity is input. It is determined whether or not the order quantity remains (step S14). If the inventory quantity remains for the order quantity (Y in step S14), the inventory quantity is subtracted by the order quantity (step S15).

  The quantity obtained by the subtraction in step S15 is provisionally stored in the inventory table T as a provisional inventory quantity. The provisional inventory quantity is temporarily registered in a state that can be canceled as will be described later. When a provisional inventory quantity is registered in the inventory table T and an order is further entered for this limited quantity menu, the most recently registered provisional inventory quantity is handled as the inventory quantity, and steps S12 to S15 are performed. The process is executed. By always treating the latest provisional inventory quantity as the inventory quantity, duplication of subtraction can be avoided.

  If the inventory quantity is subtracted in step S15 and the provisional inventory quantity is registered, the inventory corresponding to the order quantity remains in the handy terminal 2 to which the order information is transmitted, and the order is established. Notification information to the effect is transmitted and output (step S16). If the inventory quantity is less than or equal to zero in step S13 and if the order quantity is greater than the inventory quantity in step S14, notification information that the order is not established is sent to the handy terminal 2 in step S16. Output.

  When receiving the notification information (step S4), the CPU 31 of the handy terminal 2 displays, on the LCD 15 of the handy terminal 2, character information as character information based on the content of the notification information (step S5). The contents displayed on the LCD 15 in step S5 will be described later.

  FIG. 6 is a flowchart showing the processing contents performed by the handy terminal 2 and the order station 6 when confirming the order for the limited quantity menu.

  Note that the subtraction of the inventory quantity in step S15 in the flowchart of FIG. 5 can be canceled. When canceling is selected for the order of the limited menu by a predetermined canceling operation on the touch panel 11 of the handy terminal 2 (Y in step S6), information notifying the cancellation of this order is transmitted to the order station 6 (step S8). When the order station 6 receives this notification information (step S17), the order station 6 cancels the subtraction of the inventory quantity executed in step S15 (step S18). The provisional inventory quantity registration will also be cancelled.

  Here, even when a predetermined time (for example, 5 minutes after inputting the order information in the limited quantity menu) elapses before the order is confirmed (Y in step S7), similarly to the processing by the cancel operation described above, FIG. The subtraction of the inventory quantity executed in step S15 of the flowchart is canceled.

  When the ordering clerk finishes inputting the order information of the limited menu and other general menus, the ordering clerk is provided on the keyboard 13 to confirm the input and transmit the order information to the order station 6. The confirmed key is pressed (Y in step S9). When the confirmation key is pressed, the CPU 31 of the handy terminal 2 transmits all the input order information to the order station 6 and outputs notification information for confirming the input order information of the limited quantity menu. (Step 10). When receiving this notification information (step S19), the CPU 51 of the order station 6 newly registers the provisional inventory quantity registered in the inventory table T as the inventory quantity as a confirmation process (step S20).

  The processing when order information of a general menu other than the limited menu is input is not different from the processing content executed in the conventional order entry system, and in the order entry system 1 of the present embodiment. Is also executed in conjunction with the processing shown in the flowcharts of FIGS.

  When the input order information is transmitted from the handy terminal 2 to the order station 6 in this way, the CPU 51 of the order station 6 prints based on the order information received for the kitchen printer 3 and the customer check printer 5. Instruct to issue.

  FIG. 7 is a schematic view exemplifying display contents when the CPU 31 of the handy terminal 2 displays the notification information to the effect that the order has been transmitted transmitted from the order station 6 on the LCD 12. In step S4 of the flowchart shown in FIG. 5, when the notification information indicating that the order is established is received, the handy terminal 2 displays “A set × 3: order OK” or the like on the LCD 12. Upon confirming this display, the ordering clerk informs the customer that the A set, which is a limited quantity menu, can be ordered with a quantity of 3, and then accepts an order for a general menu or confirms the order.

  FIG. 8 is a schematic diagram exemplifying display contents when the handy terminal 2 displays notification information indicating that the order is not established on the LCD 12. At this time, “A set × 3: order NG” or the like is displayed on the LCD 12. At this time, the information about how many the order quantity exceeds the inventory quantity is included in the notification information of the order failure established in step S16 of the flowchart of FIG. At the same time, by displaying “A set remaining: 2” or the like, the order clerk can inform the customer that the order is established if the quantity of A set is 2.

  As described above, in the order entry system according to the present embodiment, the stock quantity of the limited quantity menu is updated when the ordered quantity is input to the handy terminal. For this reason, it is possible to avoid a situation in which this menu is out of stock due to an input at another handy terminal before the order is confirmed, and the order is not established. In addition, since the establishment / non-establishment of the order is displayed on the handy terminal, the ordering clerk can easily grasp the situation.

  By adopting such an order entry system, the work efficiency is improved for the store clerk, and the customer does not have the unpleasant feeling that the order once cancelled.

1 is a system configuration diagram schematically showing an overall configuration of an order entry system of an embodiment. It is a block diagram which shows the electrical connection of a handy terminal. It is a block diagram which shows the electrical connection of an order station. It is a schematic diagram which shows an example of an inventory table. It is a flowchart which shows the processing content at the time of order input of a quantity limitation menu. It is a flowchart which shows the processing content at the time of confirming the order of a quantity limitation menu. It is a schematic diagram which illustrates the display content to the effect of order establishment. It is a schematic diagram which illustrates the display content to the effect that order is not established.

Explanation of symbols

2 ... Handy terminal, 6 ... Order station, 12 ... Display (LCD), T ... Inventory table, 54 ... Storage unit (RAM), S2 ... Determination means, S5 ... Notification means, S13, S14 ... Confirmation means, S15 ... First updating means, S18 ... determining means

Claims (3)

Receiving means for receiving input of order information relating to the product and the order quantity;
A storage unit having a product determination table that stores product information of limited-quantity products among products that receive input of order information by the receiving unit;
Each time the order information is received by the accepting means, a determination is made as to whether or not the product of the order information accepted by the accepting means is the quantity-limited product based on the product judgment table of the storage unit. Means,
When it is determined that the product of the order information received by the receiving unit is the limited quantity product, the order information received by the receiving unit is received and the order process is executed. A transmission means for transmitting to the order station;
Receiving means for receiving a notification indicating the establishment or non-establishment of order processing from the order station;
Based on the notification received by the receiving means, display control means for displaying on the display whether or not the limited quantity product can be ordered;
Confirming all the order information received by the accepting means, and outputting all the confirmed order information to the order station;
Handy terminal characterized by having. The receiving means receives the notification indicating that the order processing is not successful, and indicates how many of the order quantities of the limited quantity product exceed the inventory quantity of the limited quantity product,
Based on the notification received by the receiving means, the display control means displays on the display information indicating whether or not the order limited quantity product can be ordered, along with whether or not the limited quantity product can be ordered. The handy terminal according to claim 1, wherein:   Receiving means for receiving input of order information relating to the product and the order quantity;
  A storage unit having a product determination table that stores product information of limited-quantity products among products that receive input of order information by the receiving unit;
  Each time the order information is received by the accepting means, a determination is made as to whether or not the product of the order information accepted by the accepting means is the quantity-limited product based on the product judgment table of the storage unit. Means,
  When it is determined that the product of the order information received by the receiving unit is the limited quantity product, the order information received by the receiving unit is received and the order process is executed. A transmission means for transmitting to the order station;
  Receiving means for receiving a notification indicating the establishment or non-establishment of order processing from the order station;
  Based on the notification received by the receiving means, an indicator of whether or not the limited quantity product can be ordered
Display control means for displaying on,
  Confirming all the order information received by the accepting means, and outputting all the confirmed order information to the order station;
  A handy terminal having,
  Receiving means for receiving the order information transmitted by the transmitting means of the handy terminal;
  A storage unit having an inventory table for storing an inventory quantity of the limited quantity product;
  Determining means for determining whether an order quantity indicated by the order information received by the receiving means is equal to or less than an inventory quantity stored in the inventory table;
  Transmitting means for transmitting the notification to the handy terminal according to a determination result of whether or not the order quantity indicated by the order information of the limited quantity product received by the receiving means is equal to or less than the inventory quantity stored in the inventory table; ,
  An order station having:
  An order entry system characterized by comprising:

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