JP4754104B2 - Online negotiation system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an online negotiation system. More specifically, the computer system on the user side sends a negotiation request to the computer system on the service provider side online, and the computer system on the service provider side is a computer system on the user side. It is related with the online negotiation system which judges the request | requirement content and displays the service which can be proposed.
[0002]
[Prior art]
When the developer (user) requests the development and processing of parts with the functions required by the other company (Company A), he / she consults with the sales and technical staff of Company A to see if the current technology is possible. Requests will be made after investigating whether it is possible in the future by introducing new technologies. However, there are many cases where it is concluded that a meeting is not possible. In that case, the amount of labor and time (scheduling and travel, etc.) spent on the meeting is immeasurable.
[0003]
In addition, the information provider side (Company A) provides information via a public network, but in such a system, it is necessary to limit the browsing contents. This is because information flows to an unspecified number of people, which may cause a confidential leak. Therefore, in reality, information could only be distributed at a level that is listed in the catalog.
Hereinafter, a conventional information providing system via a public network will be described by taking an online shopping system as an example.
[0004]
FIG. 5 is a diagram for explaining the principle of a conventional online shopping system.
The online shopping system includes a service provider information display system 110, a user-side browsing system 120, and a public network 130 that connects the two. The service provider side system 110 includes a communication unit 11-1 for connecting to the user side browsing system 120 via the public line network 130, an information display unit for displaying information transmitted from the user side browsing system 120. 11-2, the user-side browsing system 120 includes communication means 121 for connecting to the service provider information display system 110 via the public network 130, information transmitted from the service provider information display system 110, and the like. It comprises information browsing means 122 for browsing. The user-side browsing system 120 obtains product information by browsing a homepage using such a system, and obtains information such as the number of products, user information such as address and telephone number as service provider information. The product is ordered by sending it to the display system 110. If you want to get detailed information about the product, you can make inquiries directly by calling the telephone number disclosed on the website.
[0005]
[Problems to be solved by the invention]
The present invention has been made in view of the above circumstances, and a user computer system is connected to a service provider computer system via a public network to exchange information. It is an object of the present invention to provide an online negotiation system that can quickly and reliably negotiate requested items by using a homepage browsing system on a network.
[0006]
In the present invention, the computer system on the user side has request means, the computer system on the information provider side has reply means, and the reply means matches the requirements sent by the request means. Negotiations are realized on the net by making judgments, taking them out of the storage means, and displaying them on the computer system on the user side.
[0007]
Specifically, an object of the invention of claim 1 is to disclose provision technology and development contents that can be proposed based on a negotiation request from a user side computer system, and to display an image on the user side computer system. In addition, the link information of the computer system on the information provider side is provided step by step to the computer system on the user side according to the level of viewing authority, for the purpose of enhancing information provision , An object is to provide information to a computer system on the user side while maintaining security by giving browsing authority step by step. The invention of claim 2 is incorporated email and chatting as the communication means of communication, and an object thereof is to complement the negotiations.
[0008]
[Means for Solving the Problems]
According to the first aspect of the present invention, a computer system on the user side and a computer system on the service provider side are connected via a public network, and the computer system on the user side is transferred data from the computer system on the service provider side. In the online negotiation system for obtaining information displayed on the screen, the computer system on the user side includes a negotiation request transmission means for transmitting a negotiation request or a handling request to the computer system on the service provider side, and the service provider Information browsing means for browsing information from the computer system on the side, and the computer system on the service provider side sends the negotiation request based on the negotiation request from the computer system on the user side Information necessary for negotiation with the computer system User information storing user information including response means for displaying the screen, suggestable information storage means for storing the suggestable information, and a communication communication method to the computer system on the user side using e-mail or chatting A storage means, a service representative information storage means storing service representative information, a service representative status storage means storing the status of the service representative, and a response handling request from the computer system on the user side Correspondence instruction means for displaying corresponding information on a screen, and the correspondence instruction means of the computer system on the service provider side is a computer system on the user side in response to a responsible correspondence request from the computer system on the user side. Information on the person in charge of the service group including the service selected by the user and the computer on the user side. A user information including a communication contact method to the data system, and a function for taking out the screen from each of the service representative information storage means, the service representative status storage means, and the user information storage means, The computer system on the service provider side, according to an arbitrary stage of negotiation based on a negotiation request from the computer system on the user side, the browsing authority of the home page on the service provider side and the level of the browsing authority Link information related to a homepage of another company possessed by the computer system on the service provider side is given stepwise to the computer system on the user side.
[0010]
The invention according to claim 2 is the invention according to claim 1 , wherein the computer system on the service provider side and the computer system on the user side are in an optional stage of negotiation based on a negotiation request from the computer system on the user side. The electronic mail and chatting are partly used as negotiation means.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to FIGS.
FIG. 1 is a diagram for explaining the principle of an online negotiation system according to the present invention.
Reference numeral 10 denotes a service provider-side online negotiation system, which includes response means 11, negotiation request reception means 12, communication means 13, suggestable information storage means 14, suggestable information search means 15, user information storage means 16, and the like. The means 11 includes a negotiation request display 11-1, a suggestion information display 11-2, and a user information display 11-3. The suggestable information search means 14 takes out the suggestable information stored in the suggestable storage means 15, transfers the data to the suggestable information display 11-2, and the user information storage means 16 displays the user information display 11 The user information data stored in -3 is transferred. The response means 11 is connected to the public network 30 via the negotiation request accepting means 12 and the communication means 13, and displays information necessary for the negotiation request on the screen.
[0013]
A user-side online negotiation system 20 includes a communication unit 21, a negotiation request transmission unit 22, and an information browsing unit 23, which are connected to each other and are finally connected to the public network 30. . The communication means 21 receives the proposalable information corresponding to the negotiation request sent by the negotiation request sending means 22 and displays it by the information browsing means 23. Thus, the user-side online negotiation system 20 obtains information by browsing the home page.
[0014]
The service provider-side online negotiation system 10 includes a service representative information storage means for storing information of a service representative (not shown), a service representative status storage means for storing the status of the service representative, and a response instruction means. And the response instruction means receives information on the person in charge of the service of the service group including the requested service when the response request from the user-side online negotiation system 20 is received. The user information is taken out from the service person status storage means, and the user information is taken out from the user information storage means 16 and displayed on the screen.
[0015]
FIG. 2 is a diagram showing the overall configuration of the online negotiation system according to the present invention.
In FIG. 2, 40 is a user-side online negotiation system, which connects a personal computer 41, input means (keyboard) 42, display means (display) 43, printer 44, floppy disk device 45, and personal computer 41 to the public network. This is a computer system comprising an interface 46 and the like.
[0016]
50 is an online negotiation system on the service provider side, which includes a host computer 51, data storage means 52 such as a disk device, terminal device 53, input means (keyboard) 54 associated with the terminal device 53, display means (display) 55, This is a computer system comprising an interface 56 for connecting the host computer 51 to a public network, a private branch exchange (PBX) 57, and the like. Both are connected via a public line network 60 which is a telephone line network.
[0017]
FIG. 3 is a flowchart for explaining the operation of the online negotiation system according to the present invention.
A case where the service provider-side online negotiation system displays information that can be proposed by disclosing information in response to a negotiation request from the user-side online negotiation system will be described.
The user-side online negotiation system inputs a negotiation request (S1) and sends it to the provider-side online negotiation system (S2). Specifically, in the online negotiation system on the user side, the disclosure information is browsed on the homepage of the online negotiation system on the provider side, and necessary items are selected and transmitted. In this case, by selecting a plurality of keywords from the user-side online negotiation system, the information is sent to the provider-side online negotiation system.
[0018]
The provider's online negotiation system receives the negotiation request (S3), classifies and judges the category, technical content, etc. of the received negotiation request information by the suggestable information retrieval means, and can propose from the suggestable information storage means Information is extracted (S4) and displayed on the user-side online negotiation system (S5).
Then, consider whether to make a request in the online negotiation system on the user side. When requesting here, it can be done by selecting a button to that effect and sending it.
[0019]
FIG. 4 is a diagram for explaining an example of a negotiation request input screen according to the present invention.
Here, an example of specifying the category and content of services related to trial development and joint development of development-related parts in the image forming apparatus will be described. Specific proposalable information is determined by the categories and technical contents described below.
First, categories that are broadly classified into “prototype”, “prototype” (things that require development), and “joint development” of ☆ 1 to ☆ 3 are selected. Then, after the category is selected, the content is selected. First, select either ☆ 4 or ☆ 5, and select the specific part in ◎ 1. Next, the contents ◎ 2 to ◎ 4 are selected. For example, when “Development roller” of ◎ 1 is selected, the selectable functions are “Releasability”, “Hardness”, “Surface property”, “Electrical property”, and depending on the case, there are items in a deeper hierarchy Have been prepared.
[0020]
In this way, the user-side online negotiation system can consider whether to make a request by extracting the proposalable information corresponding to the negotiation request from the provider-side online negotiation system and displaying it on the screen. Become.
[0021]
Also, if problems occur, that is, if there is room for further negotiations, the contents of the negotiations can be complemented by communicating with the person in charge on the service provider's online system using e-mail or a chatting system. .
[0022]
Furthermore, at the optional stage of the negotiation based on the negotiation request from the user-side online negotiation system, the browsing authority is given to the user-side online negotiation system step by step, that is, more detailed in the user-side online negotiation system. When you want to know the contents, by selecting the option to that effect, the service provider's online negotiation system will be granted a step-by-step upgrade of the website browsing authority, so the service provider's online negotiation system is a security The information can be provided while maintaining the system, and the online negotiation system on the user side can make a judgment by knowing the detailed contents.
[0023]
Furthermore, at the optional stage of negotiation based on the negotiation request from the user side online negotiation system, e-mail and chatting are partially used as communication communication means, that is, when direct negotiation is necessary, etc. Negotiations can be supplemented by incorporating email and chatting as a means of communication.
[0024]
Furthermore, link information is disclosed to the user-side online system step by step at an optional stage of negotiation based on the negotiation request from the user-side online negotiation system, that is, the service provider side according to the level of viewing authority. By disclosing the link information of other companies possessed by the online negotiation system, it becomes possible to provide detailed information step by step to the online negotiation system on the user side.
[0025]
【The invention's effect】
The invention of claim 1 can realize online negotiation on development in a network environment using a public network, and can complement the negotiation by using e-mail or chatting. It becomes possible. In addition, since the computer system on the service provider side gives link information on other homepages to the computer system on the user side in accordance with the negotiation stage, the computer system on the user side obtains appropriate information in each step. be able to.
In addition, since the computer system on the service provider side grants the browsing authority to the user computer system in stages according to the stage of negotiation, the computer system on the user side can obtain appropriate information in each step. Can do.
[0027]
The invention of claim 2 uses e-mail and chatting as communication communication means at the time of negotiation, so that the former can eliminate time restrictions and the latter can exchange in real time. You can negotiate efficiently by complementing the online negotiation system.
[Brief description of the drawings]
FIG. 1 is a diagram for explaining the principle of an online negotiation system according to the present invention.
FIG. 2 is a diagram showing an overall configuration of an online negotiation system according to the present invention.
FIG. 3 is a flowchart for explaining the operation of the online negotiation system according to the present invention.
FIG. 4 is a diagram for explaining an example of a negotiation request input screen according to the present invention.
FIG. 5 is a diagram for explaining the principle of a conventional online shopping system.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 ... Service provider side online negotiation system, 11 ... Response means, 11-1 ... Negotiation request display, 11-2 ... Proposal possible information display, 11-3 ... User information display, 12 ... Negotiation request reception means, 13 ... Communication means, 14 ... Proposal information storage means, 15 ... Proposal information search means, 16 ... User information storage means, 20 ... User-side online negotiation system, 21 ... Communication means, 22 ... Negotiation request sending means, 23 ... Information browsing means, 30 ... public network, 40 ... user-side online negotiation system, 41 ... personal computer, 42 ... input means (keyboard), 43 ... display means (display), 44 ... printer, 45 ... floppy disk device, 46 ... interface, 50 ... online negotiation system on the service provider side, 51 host computer, 52 ... data storage means Disk device), 53 ... Terminal device, 54 ... Input means (keyboard), 55 ... Display means (display), 56 ... Interface, 57 ... Private branch exchange (PBX), 60 ... Public line network, 110 ... Service provider information Display system, 11-1 ... communication means, 11-2 ... information display means, 120 ... user side browsing system, 121 ... communication means, 122 ... information browsing means, 130 ... public line network.

Claims (2)

A user-side computer system and a service provider-side computer system are connected via a public network, and the user-side computer system transfers information from the service provider-side computer system and displays information displayed on the screen. In the online negotiation system to get
The computer system on the user side includes a negotiation request sending means for sending a negotiation request and a handling response request to the computer system on the service provider side, and an information browsing means for browsing information from the computer system on the service provider side. And
The computer system on the service provider side displays a screen for displaying information necessary for negotiation with the computer system on the user side that has sent the negotiation request based on the negotiation request from the computer system on the user side. Proposal information storage means storing proposable information, user information storage means storing user information including a communication communication method to a user computer system using e-mail or chatting, and service Service representative information storage means for storing information on the person in charge, service representative status storage means for storing the status of the service representative, and information corresponding to the correspondence request from the computer system on the user side A corresponding instruction means for displaying,
Corresponding instruction means of the computer system on the service provider side includes information on service personnel in a service group including a service selected by the computer system on the user side in response to a responsibility handling request from the computer system on the user side. User information including a method for communicating with the computer system on the user side is retrieved from the service representative information storage means, service representative status storage means, and user information storage means, respectively, and displayed on the screen. Has the function to
The computer system on the service provider side, according to an arbitrary stage of negotiation based on a negotiation request from the computer system on the user side, the browsing authority of the home page on the service provider side and the level of the browsing authority An online negotiation system, characterized in that link information relating to a homepage of another company possessed by a computer system on the service provider side is given step by step to the computer system on the user side. The computer system on the service provider side and the computer system on the user side partially use e-mail and chatting as negotiation means at an optional stage of negotiation based on a negotiation request from the user side computer system. The online negotiation system according to claim 1, wherein:

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