JP4391439B2 - Support data display system - Google Patents

Description

  The present invention relates to a support data display system that provides appropriate support information to a user against an error generated by a program executed on a computer.

  Conventionally, when a method of using a program used in a computer is lost or an error occurs, an operation manual of the program is viewed. Also, a table of contents related to support information such as how to use and how to avoid errors is displayed on the screen, and necessary information is selected and displayed from the table of contents to cope with operation methods and errors. Also, keywords related to usage and errors were input, and support information including these keywords was displayed to understand how to operate and how to deal with errors.

In addition, the application manual and online help data, and the usage history of this application are stored for each user, and based on this usage history, it has been acquired according to the acquired knowledge level of the user. There is an information presentation method in which support information is displayed by improving the search efficiency of the user by not presenting unnecessary information such as supposed information (see, for example, Patent Document 1).
JP 2000-137726 A

  However, when searching from the contents of the program's operation manual and support information, etc., it is necessary to find out the corresponding information from a vast amount of information, and it is difficult to obtain information that matches the user's request. there were. Also, even when you enter a keyword and display support information that includes this keyword, it is necessary to enter an appropriate keyword, especially for beginners who may not know the keyword to enter, and obtain appropriate support information. It was difficult.

  Further, in the information presentation method disclosed in Patent Document 1, when a user who is familiar to some extent displays support information, search efficiency is improved by not presenting already obtained information. For beginners who have few information, since there is little information to present, it has to be searched from a vast amount of information, and appropriate support information cannot be easily obtained.

  In view of such problems, the present invention has an object to provide a support data display system capable of presenting accurate support information to a user who is not used to using a program.

That is, the present invention is a system used for simultaneous learning or group learning for each school year or curriculum in a school, wherein a server computer and a plurality of client computers are connected to a network, and the server computer is executed by the client computer. Error data generated during the operation of the application program, and support data storage means for storing in advance support data created for each grade or curriculum, and error information generated by the application program is received from the client computer and the type of the error information the application program, for each error information and grade each or curriculum, and error information counting means for counting the number of occurrences, before Obtains the startup history of the application program executed on the client computer, and uses the type of the application program that has been started most recently in the startup history and the grade or curriculum specified by the startup history of the application program that has been started latest Support data selection means for selecting support data corresponding to the error information in descending order of the number of occurrences from the error information counted by the error information counting means and the number of occurrences thereof , and the client computer includes: , the execution history data storage means for storing the execution history of the application program, the first transmitting and receiving means for transmitting the execution history stored in the execution history data storage means to the server computer, the support Get the support data selected by over data selection means from the server computer, providing the supporting data display means for displaying on the display unit, the support data display system comprising: a.

Further, the present invention is a program used in a system in which a server computer and a plurality of client computers are connected to a network in a system used for simultaneous learning or group learning for each school year or curriculum in a school, and is executed by the client computer Error data generated during the operation of the application program, which is a support data storage means for storing in advance support data created for each grade or curriculum, and error information generated by the application program is received from the client computer. Error information counting means for counting the number of occurrences of the error information for each type of application program, error information, and each grade or curriculum; The startup history of the application program executed on the client computer is acquired, and the type of the application program that was started most recently in the startup history and the grade or curriculum specified by the startup history of the application program that was started latest Using the error information counted by the error information counting means and the number of occurrences of the error information, and supporting data selection means for selecting support data corresponding to the error information in descending order of the number of occurrences. A startup history data storage unit that stores a startup history of the application program; a first transmission / reception unit that transmits the startup history stored in the startup history data storage unit to the server computer; and the support Get the support data selected by over data selection means from the server computer, also provides a support data display program for realizing and supporting data display means for displaying on the display unit, to the client computer.

  The support data display system according to the present invention configured as described above counts for each type of program and for each error type when an error occurs during the execution of the program. Support data is displayed in order of the most frequent errors. Therefore, it is possible to obtain support data corresponding to an error that is generally likely to occur without searching from an enormous amount of information. In particular, for those who are unfamiliar with the operation and setting of the computer and the program, it is possible to easily solve the problem by providing support data corresponding to errors that are generally likely to occur. In addition, the error information that occurred is counted sequentially, and the display order of the support data is determined based on the counted number, so the program producer (seller) does not display it in the order that the program has decided. Support data can be selected reflecting the situation when the user actually uses it.

Especially, it is used for simultaneous learning and group learning at school, and error information is counted for each grade and curriculum (beginner course, intermediate course, etc.), so select support information according to each class and level. Can do. In addition, support data is created for each school year and curriculum, support data that does not use technical terms is displayed for support data at the beginner level, and support data that does not use difficult words is displayed for support data for children. It can also be understood by children.

Further, since error information from a plurality of client computers is transmitted to the server computer, support data can be selected based on a large amount of error information. Therefore, an error tendency is likely to appear remarkably, and appropriate support data can be provided to the user. Further, a program creator (production company) or the like can develop a program in which an error is unlikely to occur and provide more appropriate support data at an early stage based on the error information.
Since the support data storage means is provided in the server computer, the updated support data can be presented to each client computer simply by updating more appropriate support data to the support data storage means.

  The user authentication system according to the present invention may be executed by one computer as shown in FIG. 1, or may be executed by a plurality of computers as shown in FIG. Moreover, the user who uses a computer for every time may be used like the class using computers, such as a school.

  As shown in FIG. 1, an embodiment of a user authentication system according to the present invention includes a control means 2, an activation history data storage means 3, an error information count means 4, a support data storage means 5, a support data selection means 6, and a support. The data display means 7 is provided in the computer 1. Further, an input unit 8 including an input device such as a keyboard and a mouse and a display unit 9 such as a display are connected. The computer 1 includes an e-mail program and a browser program. Various programs such as a printer control program and an OS (Operating System) are installed, and the functions of each program can be executed in cooperation with the hardware of the computer 1.

The control means 2 is a means for controlling a program or hardware being executed by the computer 1, and when the user starts the program, the startup history data including information such as the program type and the startup time is stored in the startup history data. It is means for storing the activation history data storage means 3. Also, based on the error signal output by the program in operation, the error information such as the program type, error type (error number, error content), and error occurrence time that output the error signal is output to the error information counting means. It is means to do.
Note that even when the program is selected without being executed (for example, when the icon 12 shown in FIG. 2 is selected (when the program corresponding to the icon 12 is not started but only selected), the control means is also selected. The activation history data may be output from 2.

  The activation history data storage means 3 is a means for storing the activation history data output from the control means 2, and stores at least the latest activation history data. As the data stored in the activation history data storage means 3, only the latest activation history data may be stored. However, the number of items to be stored is set in advance and the latest activation history data of that number is stored. Alternatively, the activation history data from when the computer 1 is activated to when it is terminated may be stored.

  The error information counting unit 4 is a unit that counts the number of occurrences of the error information output from the control unit 2 for each type of program and each type of error, and stores the counted number of occurrences. The data of the count number counted by the error information counting means 4 is preferably recorded on a recording medium such as an HDD so that a large amount of data can be stored and the type of error that occurs frequently can be known.

  The support data storage means 5 is a means for previously storing support data (help data) corresponding to the type of program and the error type. This support data may be data created by a program producer or provider, or data created by an administrator of the computer 1.

  As shown in FIG. 2, the support data selection unit 6 is activated most recently stored in the activation history data storage unit 3 when the user operates the input unit 8 and presses the support button 11. This is means for selecting support data corresponding to the error information from the error information corresponding to the program in descending order of the number of occurrences counted by the error information counting means 4.

  The support data display means 7 is means for displaying the support data selected by the support data selection means 6 on the display unit 9.

  In the present embodiment, as shown in FIG. 2, a launcher screen 10 for starting an application program or switching between various application programs that are started is displayed on the screen of the display unit 9. A support button 11 is provided on the lower right of the screen. Above the launcher screen 10, program icons 12,..., 12 are displayed. For example, when the upper left icon 12a is clicked, an e-mail program is started. In this embodiment, when the program is started by clicking the icons 12,..., 12 on the launcher screen 10, the start history data is stored in the start history data storage means 3. It should be noted that activation history data of programs other than those registered in the launcher screen 10 may be stored and error information may be counted. Alternatively, only the support button (support icon) 11 may be displayed without displaying the launcher screen 10 or selected from a menu.

  Next, the processing of the support data display system will be described based on the flowchart shown in FIG. In this embodiment, an outline process of starting an e-mail program from the launcher screen 10 and displaying support data after an error has occurred while executing this program will be described as an example.

  As shown in FIG. 2A, the user displays a launcher screen 10 on the display unit 9 of the computer 1. Then, the user operates the mouse 8 and clicks the icon 12a for starting the electronic mail at the upper left of the launcher screen 10 shown in FIG. 2B, thereby starting the electronic mail program (S1). When the e-mail program is activated, the control unit 2 stores the activation history data such as the type of the activated program and the activation time in the activation history data storage unit 3 (S2).

  The user operates the input unit 8 such as a mouse or a keyboard to send an e-mail. At this time, if an error occurs in the e-mail program (for example, if an error occurs because the password is incorrect, authentication is not performed in the user authentication process, error data is transmitted from the mail server, etc.) (S3), The control means 2 outputs to the error information counting means 4 error information including program type information, error type information, error occurrence time information, etc. that has generated an error. The error information counting means 4 that has received this information counts the number of occurrences of errors for each program and each error information, and stores the counted data (S4). Then, it is determined whether or not the user has pressed the support button 11 (see FIG. 2) (S5). If it is determined that the support button 11 has been pressed, the process proceeds to step 6 (S6), where the support button 11 If it is determined that the button has not been pressed, the program waits until a new error occurs. In FIG. 3, an error occurs when the process of step 2 (S2) is performed (the process of step 3 (S3) is performed), but only when an error occurs. Steps 3 and 4 (S4) are performed. If no error occurs, the process proceeds to step 5 without performing the process of step 3 (S3) and step 4 (S4).

  When it is determined in step 6 (S6) that the support button 11 has been pressed, the support data selection means 6 stores the error information counted by the error information counting means 4 in the activation history data storage means 3. Select the error information of the program type included in the latest startup history data and the data of the count count, and select the support data corresponding to the error information from the selected data in descending order of the count count. A selection is made from the support data storage means 5 (S6). Then, as shown in FIG. 4, the support screen 13 in which the selected support data is arranged in the descending order of the number of error occurrences is displayed on the display unit 9 (S7).

  The support screen 13 shown in FIG. 4 displays support data corresponding to errors having the highest number of occurrences in order from the top. For example, “Passwords do not match. Please check and enter again.” Display data. Further, by displaying the number of occurrences of errors in the occurrence number column 15 on the right side of the support data, it can be presented as the importance of the support data displayed to the user.

  If a keyword input field 14 is provided on the support screen 13 so that a keyword can be searched from the support screen 13, an appropriate keyword can be input based on the displayed support data. In particular, a user who is familiar with the program in which an error has occurred can not only perform keyword searches, but also understand general user error trends and the like, and can be used as a judgment material when advising other users. .

  As described above, when an error occurs during execution of the program, the support data corresponding to the error that is likely to occur in the program is displayed by pressing the support button 11. Therefore, it is possible to obtain support data corresponding to an error that is generally likely to occur without searching from an enormous amount of information. In particular, for those who are unfamiliar with the operation and setting of the computer and the program, it is possible to easily solve the problem by providing support data corresponding to errors that are generally likely to occur. Further, the error information that has occurred is sequentially counted, and the display order of the support data is determined based on the count number. That is, support data can be selected by reflecting the situation when the user actually uses it, instead of displaying it in the order determined by the program producer (seller).

  In addition, since the errors that occurred are counted, when sharing multiple computers, such as simultaneous learning or group learning at school, by comparing the number of occurrences of errors on other computers, It is also possible to estimate errors that occur due to other than user operation errors, such as hardware setting errors and hardware (device) defects (defects).

  In the state where the icon 12 displayed on the launcher screen 10 shown in FIG. 2 is selected (without starting the program corresponding to the icon 12 and only selecting the program), the support button 11 is pressed. Then, the support data of the program corresponding to the selected icon 12 may be displayed.

  As shown in FIG. 1, the activation history data storage means 3, the error information count means 4, the support data storage means 5, the support data selection means 6, and the support data display means 7 are provided in one computer. However, as shown in FIG. 5, a plurality of clients (client computers) C,..., C and a server (server computer) S are connected via a network N to the error information, the activation history data, and the support. Data may be transmitted and received, and support data may be selected based on error information transmitted from a plurality of clients C.

  At this time, the server S includes error information counting means 4, support data storage means 5, support data selection means 6, and second transmission / reception means 17. In addition, the client C includes a control unit 2, an activation history data storage unit 3, a support data display unit 7, and a first transmission / reception unit 16, and an input unit 8 and a display unit 9 are connected to the client C.

  The second transmission / reception means 17 provided in the server S is means for receiving the data transmitted from the client C and transmitting the support data selected by the support data selection means 6 to the client C.

  The error information counting means 4 is a means for counting the number of occurrences for each error information based on the error information received by the second transmitting / receiving means 17. Others have already been described in the first embodiment, and will be omitted.

In the first embodiment, the support data selection unit 6 selects support data based on the boot history data in the boot history data storage unit 3, but in the second embodiment, the second transmission / reception unit 17. Selects support data based on the boot history data received. Since others have already been described in the first embodiment, a description thereof will be omitted.
Note that the support data storage means 5 has already been described in the first embodiment and will not be described.

  On the other hand, the first transmission / reception means 16 provided in the client C receives the support data transmitted from the server S, and sends the activation history data stored in the control means 2 and the activation history data storage means 3 to the server S. It is a means to transmit.

  In addition, when the program running on the client C outputs an error signal, the control unit 2 displays error information such as the program type, error type (error number, error content), error occurrence time, etc. that output the error signal. 1 Transmission / reception means 16 transmits to server S. This error information may be transmitted to the server S every time an error occurs, but is stored in an error information storage means (not shown) for storing the error information so that it can communicate with the server S. Sometimes, untransmitted error information may be transmitted. Others have already been described in the first embodiment, and will be omitted.

  The activation history data storage unit 3 stores activation history data as described in the first embodiment. The activation history data is transmitted from the first transmission / reception means 16 to the server S.

  The support data display unit 7 displays the support data received by the first transmission / reception unit 16 on the display unit 9.

By providing the first transmission / reception means 16 and the second transmission / reception means 17 as described above, the activation history data, error information, support data, and the like can be transmitted and received between the server S and the clients C,.
As shown in FIG. 5, the outline of the processing when the server S and the plurality of clients C,... C can communicate with each other via the network N is that various data are transmitted / received via the network N. Although different, the main processing contents are almost the same as the contents shown in FIG.

Further, since error information from a plurality of clients C is transmitted to the server S, support data can be selected based on a large amount of error information. Therefore, the tendency of errors tends to appear remarkably, and appropriate support data can be obtained for the user. Further, a program creator (production company) or the like can develop a program in which an error is unlikely to occur and provide more appropriate support data at an early stage based on the error information.
Further, since the error information counting means 4 and the support data storage means 5 are provided in the server S, it can be easily changed to more appropriate support data based on the information of the error information counting means 4.

  In addition, when the support data display system shown in Example 2 is used for simultaneous learning or group learning in a school, by counting error information for each grade or curriculum (beginner course, intermediate course, etc.) Support information can be selected according to each class and level. Furthermore, support data is created for each school year and curriculum, support data that does not use technical terms is displayed for support data at the beginner level, and support data that does not use difficult words is displayed for support data for children. It can also be understood by children.

It is the block diagram which showed the outline | summary of the support data display system. It is screen explanatory drawing which displayed the launcher screen. It is the flowchart which showed the outline | summary of the process of a support data display system. It is screen explanatory drawing which displayed the launcher screen and the support screen. It is the block diagram which showed the outline | summary of the support data display system comprised from a server computer and a some client computer.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Computer 2 Control means 3 Start-up history data storage means 4 Error information count means 5 Support data storage means 6 Support data selection means 7 Support data display means 8 Input part 9 Display part 10 Launcher screen 11 Support button 12, 12a Icon 13 Support screen 14 Keyword input field 15 Occurrence frequency field 16 First transmission / reception means 17 Second transmission / reception means C Client N Network S Server

Claims (2)

A system used for simultaneous learning or group learning for each school year or curriculum in a school, where a server computer and multiple client computers are connected via a network,
The server computer
Support data storage means for preliminarily storing support data that is error information generated during the operation of the application program executed on the client computer and created for each school year or for each curriculum ;
Error information counting means for receiving error information generated by the application program from the client computer, and counting the number of occurrences of the error information for each type of the application program, error information, and each grade or curriculum ;
A startup history of an application program executed on the client computer is acquired, and among the startup history, the type of the latest started application program and the grade or curriculum specified by the startup history of the latest started application program Using, from the error information counted by the error information counting means and the number of occurrences thereof, support data selection means for selecting support data corresponding to the error information in descending order of the number of occurrences ,
The client computer is
Startup history data storage means for storing the startup history of the application program;
First transmission / reception means for transmitting the activation history stored in the activation history data storage means to the server computer;
Support data selected by the support data selecting means is acquired from the server computer and displayed on a display unit .
Support data display system comprising: a.   In a system used for simultaneous learning or group learning for each school year or curriculum in a school, it is a program used for a system in which a server computer and a plurality of client computers are connected to a network.
  Support data storage means for preliminarily storing support data that is error information generated during the operation of the application program executed on the client computer and created for each school year or for each curriculum;
  Error information generated by the application program is received from the client computer, and the error information is counted according to the type of the application program, the error information, and each grade or curriculum.
  The startup history of the application program executed on the client computer is acquired, and the type of the application program that was started most recently in the startup history and the grade or curriculum specified by the startup history of the application program that was started latest Using support data selecting means for selecting support data corresponding to error information in descending order of the number of occurrences, from the error information counted by the error information counting means and the number of occurrences thereof,
  Is realized in the server computer,
  Startup history data storage means for storing the startup history of the application program;
  First transmission / reception means for transmitting the activation history stored in the activation history data storage means to the server computer;
  Support data selected by the support data selecting means is acquired from the server computer and displayed on a display unit.
  A support data display program for causing the client computer to realize the above.

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