JP4359005B2 - Living environment proposal system - Google Patents

Description

【００３４】
通常、顧客から受け付ける問題点は１つであるが、同時に複数の問題点を受け付けた場合は後述のように顧客属性情報に基づいて問題ＩＤに対して優先順位を割り当て、優先順位が最も高い１つの問題点を選択する。例えば、ある顧客に対しては表２のように優先順位が割り当てられ、別の顧客に対しては表３のように優先順位が割り当てられる。従って、後者の顧客が問題点として肩こりと湯冷めとを挙げた場合は、優先順位４位の肩こりの方が顧客の問題点として取り上げられる。
【００３５】
複数の問題ＩＤに対して優先順位を付加する場合、顧客にとってより重要であると思われる問題ＩＤに対して高い優先度が付加される。これには顧客属性情報や一般的な医学的情報が考慮される。例えば、「高血圧」と「低血圧」という問題点を受け付けた場合、対策案は異なるものであるが、「高血圧」という問題点に対する対策案を実施する方が好ましい。なぜならば、高血圧の顧客に対して、低血圧による体調不良を解消するための対策案を実施させることは生命の危険に関わることがあるからである。このように、問題ＩＤのそれぞれに対して１対１でどちらの問題点が優先されるかについての情報が設定されており、その順序に従って表２または表３のような優先順位が付加されている。
【００３６】
【表２】

【００３７】
【表３】

【００３８】
情報受付手段１で決定された「肩こり」という問題点は対策作成手段に送信されて、その問題を解決可能な対策案がサービス提供者側において選択される。対策案は予め作成されて、生活環境提案システムを管理するサービス提供者側の記憶装置（図示せず）に格納されており、問題点が肩こりであった場合、肩こりという問題点に対応する複数の対策案がその記憶装置から選択されて表４のように対策案表が作成される。尚、対策案を記憶装置に追加または記憶装置から削除することも可能である。それぞれの対策案には対策ＩＤが割り当てられており、ここでは肩こりを解消するための対策案として、入浴中の湯温を調整する方法が選択されている。
【００３９】
尚、ユーティリティ消費機器の使用に関する提案には、単に湯温や、室温を設定するような機器の使用状況を提案することだけでなく、それらの機器を直接使用しないような提案も含まれる。例えば、後述する別実施形態において説明するように、ユーティリティ消費機器である暖房機器を使用している部屋において、「１時間に１回、窓を開けて換気を行う」、「壁に断熱材を入れる」、「浴槽を大きくする」、「給湯器を交換する」等の対策案もユーティリティ消費機器の使用に関する提案の１つである。なぜならば、そのような対策案を実施することによって、対策案の実施前と対策案の実施後のユーティリティ消費機器におけるユーティリティ使用量は異なってくるからである。
【００４０】
【表４】

【００４１】
次に、表４の対策案の内の何れの対策案を顧客に提案するかの決定が行われる。それぞれの問題点に対する対策案には、その有効性の指標となる有効度が予め与えられており、その有効度の高い対策案が顧客に提案される。ここで、顧客に対して提案される対策案の数は１つに限定されず、その有効度に関わらず複数の対策案を顧客に提案してもよい。以下に有効度に基づいて対策案に優先順位を付加した後、優先順位の高い対策案を顧客に提案する場合について説明する。
【００４２】
顧客情報記憶手段３から顧客に関する顧客属性情報の内の必要な情報（例えば、顧客の年齢および使用している入浴装置の設定湯温）が取り出され、現在の設定湯温が３９℃である場合、表４に示した対策ＩＤに対して表５に示すような優先順位が優先順位付加手段４によって付加される。
【００４３】
【表５】

【００４４】
ここで、優先順位を付加する際の基準となるのは、優先順位付加手段４が備える有効度情報であり、その有効度は上述のように顧客の顧客属性情報に基づいて決定される。或いは、顧客の属性情報に関係なしに付加される場合もある。有効度は、ある対策案が特定の問題を抱える顧客に対して実施された際にどの程度の効果が発揮されるかどうかを表すものであり、有効度の低い対策案を削除することや、他に有効と思われる対策案を追加することを行ってもよい。例えば、肩こりという問題に対する「４２℃以上の湯に入浴」という対策案は３０歳の顧客にとっては有効な対策であるが、６５歳の顧客にとってはあまり有効な対策でない可能性があるなど、顧客によって対策案の有効度が違ってくるからである。
【００４５】
次に、優先順位の高い少なくとも１つの対策案が優先順位付加手段４から送信手段５を介して顧客に送信される。優先順位の最も高い１つの対策案が送信される場合や、優先順位の高い順から複数の対策案が送信される場合がある。その結果、対策案の送信を受けた顧客はその対策案に従って問題点を解消するための行動を行うことができる。また、対策案と共に有効度を顧客に対して送信してもよい。対策案の有効度を顧客に伝達することで対策案への信頼性が高まり、対策案の実施を促進することができる。
【００４６】
上述したように、有効度に関わらず複数の対策案を提案するのであれば、優先順位を付加することなしに、すべての対策案、或いは何れかの対策案を送信してもよい。この場合、優先順位付加手段４は設けなくてもよい。
【００４７】
図２に示す生活環境提案システムは顧客に対して対策案を送信すると共に、顧客がサービス提供者によって提示された対策案を実施した場合に、そのコストがどれほどかを算出し、そのコストについても顧客に対して送信することを特徴とする。この生活環境提案システムは、図１に例示して説明した生活環境提案システムに加えて、ユーティリティ消費機器によるユーティリティ使用量を監視する使用量監視手段６と、上記対策案を実施した場合のユーティリティ使用量の予測値またはユーティリティ使用量の予測変化値を、顧客のユーティリティ使用量を監視する使用量監視手段を用いて取得された過去のユーティリティ使用量、または顧客の顧客属性情報を用いて、予測ルールに基づいて算出する見積もり手段７と、上記予測値に基づいてユーティリティ料金予測値を算出する料金算出手段８とを含み、上記送信手段５が、上記ユーティリティ料金予測値を上記顧客に対して更に送信するものである。
【００４８】
見積もり手段７は、顧客に送信されたのと同じ対策案の送信を受け、以下の手順に従って、顧客がその対策案を実施した場合に使用するガス、電気、水道、灯油等のユーティリティ使用量を見積もる。まず、顧客の過去のユーティリティ使用量についての情報を使用量監視手段６から受け取る。また、顧客情報記憶手段３から顧客属性情報の内で必要な情報の送信を受ける。見積もり手段７が必要とする顧客属性情報は、顧客の年齢、性別、入浴頻度またはシャワーの使用頻度、入浴（シャワーの使用を含む）時間帯、入浴（同じくシャワーの使用を含む）時間長さ、および顧客が使用している入浴装置（同じくシャワー機器を含む）の現在の設定条件（湯温、湯量等）などの情報である。顧客属性情報に含まれる現在の使用機器の使用条件と、使用量監視手段６から受け取った、現在の使用条件の下でのユーティリティ使用量と、今回提案された対策案における機器の使用条件とを考慮し、今回の対策案を実施した場合の機器の使用条件の下でのユーティリティ使用量の予測値が後述する所定の予測ルールに基づいて算出される。
【００４９】
或いは、過去のユーティリティ使用量は、上述のように使用量監視手段６で測定された値を用いずに、標準ユーティリティ使用量に対して、顧客属性情報に基づいて導出される補正係数をかけることで過去使用量を概算してもよい。ここで標準ユーティリティ使用量は、顧客の基準年齢（例えば、３０歳）、性別、使用機器、基準住居形態、および基準世帯人数に基づいて算出される一般的な値である。補正係数には、上記顧客の基準年齢との差に基づいて算出される年齢補正係数、顧客の性別に基づいて算出される性別補正係数、基準としたユーティリティ消費機器と顧客の使用する機器との違いに基づいて算出される機器補正係数、住居の総床面積や、一戸建てであるかアパートであるかなどに基づいて算出される住居形態補正係数、居住人数に基づいて算出される世帯人数補正係数等があり、上記標準使用量を各補正係数を用いて補正することで、過去のユーティリティ使用量が概算される。上記年齢補正係数は、基準年齢との年齢差に一律の係数をかけることで算出される場合と、予め年齢差に対して個別に係数が決められており、その係数をかけることで算出される場合とがある。前者の算出方法を用いた場合は年齢差に対して補正係数が線形的に変化し、後者の算出方法の場合は年齢差に対して補正係数を非線形的に任意の係数で設定できるという特徴がある。
【００５０】
提案された対策案を顧客が実施する場合、湯水の設定温度、湯量、入浴回数（浴槽に湯水を満たす回数）、またはシャワーの使用回数等の少なくとも何れか１つが現状の使用条件から変化し、それに伴ってガス等のユーティリティ使用量が変化する。従って、設定湯温が変化することによる使用量変化率、湯量が変化することによる使用量変化率、入浴回数が変化することによる使用量変化率、シャワーの使用回数が変化することによる使用量変化率等を求めることができる。
【００５１】
上述の少なくとも１つの使用量変化率と過去使用量とを乗算することで、対策案を実施した場合に使用されるユーティリティ使用量の変化量を算出することができる。次に、算出した変化量と過去使用量とを足すことで予測ユーティリティ使用量を求めることができる。従って、予測使用量と対策案を実施する前のユーティリティ使用量とから、対策案を実施した場合に予想されるユーティリティ使用量を算出することができる。算出されたユーティリティ使用量の予測値、ユーティリティ使用量の予測変化値等は、料金算出手段８に送信され、対策案を実施した場合のユーティリティ料金予測値（ガス料金等）、ユーティリティ料金の予測変化値等が算出される。算出されたユーティリティ料金予測値、ユーティリティ料金の予測変化値等は送信手段５から顧客に対して送信される。その結果、対策案を実施することによりユーティリティ料金があまりにも高くなるのであれば対策案の実施は留保する、などの判断を顧客は下すことができる。
【００５２】
次に、提案された対策案を実施した顧客から実施結果情報を受け付けることで、その対策案の有効性を知ることができるように構成された生活環境提案システムについて説明する。図３は図１に示した生活環境提案システムにおいて、情報受付手段１と優先順位付加手段４との間に新たな有効度算出手段９が設けられた実施形態を示しており、図２に示された他の手段を設けることできる。
【００５３】
図３に示すように、送信された対策案を実施した顧客は、その対策案が有効であったか否かを情報受付手段１に対して送信することができる。対策案の有効性は、どの程度の効果が現れたのか、そして、効果が出るまでにどのくらいの時間が必要であったか等の情報によって決まる。例えば、効果があったか否かについての情報は、Ａ：完全に問題が解消した、Ｂ：ほぼ解消した、Ｃ：少し解消した、Ｄ：解消しなかった、等の複数のレベルで示され、効果が現れるまでの期間についての情報も、ａ：１日間で効果が現れた、ｂ：１週間で効果が現れた、ｃ：１ヶ月で効果が現れた、等の複数のレベルで示されることがある。従って、両者を組み合わせることで、対策案の有効性をよりよく表すことができる。対策案を１日間実施するだけで完全に問題が解消した場合、顧客にとってその対策案は「Ａａ」のレベルであったといえる。顧客が多数いる場合は、同じ対策案が多数の顧客に対して提供されており、対策案の実施結果に関する顧客からの上記のフィードバックも複数受けることができる。実施結果には上述のような効果の有無だけでなく、対策案をどれだけ実施したのか（例えば、１日に５時間使用した等）といった情報が含まれていてもよく、更には単に実施したか否かの情報であってもよい。或いは、機器の運転状況を監視することで、顧客が対策案を実施したか否かを判別することもでき、この場合は顧客が情報受付手段１を介して上記のような情報を伝達する必要はない。機器の運転状況から対策案の実施状況を知るためには、ホームネットワークなどで各ユーティリティ消費機器と各ユーティリティ用のメータ装置などを接続しておき、そのホームネットワークを介して各機器の運転情報を情報受付手段１で自動的に読み出し可能な形態のシステムを構築しておけばよい。
【００５４】
図３に図示した情報受付手段１で受け付けられた、上記のような対策案の有効性を表す実施結果に関する情報は有効度算出手段９に送信され、現れた効果の大きさ、効果が出るまでの時間等に基づいて有効度が算出される。新たに算出された有効度は、優先順位付加手段４に送信され、古い有効度が更新される。従って、図１または図２を参照して説明した生活環境提案システムにおいて、顧客からのフィードバックに基づいて算出された新しい有効度に基づいて各対策案への優先順位の付加が実施される。
【００５５】
さらに、対策案に付加された有効度を顧客に対して公開することを行ってもよい。上述した実施形態では顧客に対して対策案のみが伝達される場合について説明したが、同時に有効度を伝達することで対策案を実施するか否かを顧客自身が決定する際の参考にすることができ、対策案の実施を促す効果が発揮される。特に、効果が現れるまでに長い時間が必要な対策案である場合では、有効度の内訳としてそれらの情報も公開しておけば、対策案の効果が現れる前に対策案の実施が短期間で中止されることも無くなる。
【００５６】
図４は、図２に示した生活環境提案システムにおいて、使用量監視手段６と見積もり手段７との間に使用量変化効果算出手段１０が設けられ、更に使用量変化効果算出手段１０と顧客との間に特典授与手段１１が設けられた実施形態を示している。
【００５７】
使用量変化効果算出手段１０は、対策案を送信する前のユーティリティ使用量と、送信した後のユーティリティ使用量とを比較することによって、或いは、情報受付手段１によって対策案が実施されたことの伝達を受ける前後のガス等のユーティリティ使用量がどのくらい変化したのかを調べることによって、対策案が実施されたことに起因するユーティリティ使用量増加による効果（ユーティリティ供給者にとっての売り上げ増加）を調べることができる。この場合、情報受付手段１によって受け付けられる情報には、対策案を実施したか否かの情報が含まれていればよく、上述したような対策案の有効性などの情報を含んでいる必要はない。従って、対策案を実施したことによるユーティリティ使用量の変化を知ることができることから、上述したように対策案を実施した場合のコスト予測を見積もり手段で行った際の計算が正しかったのか否かを知ることができる。前に計算したユーティリティ使用量の予測値と、実際のユーティリティ使用量との間に誤差があった場合は、その誤差量を記憶し、次回の予測計算にその誤差量を含めて計算を行うという予測ルールの修正を行う。予測ルールの修正を行うことにより、次回のユーティリティ使用量の予測値の信頼性を向上させることができる。
【００５８】
更に、提示した対策案が実施された場合、顧客に対して何らかの特典を与えること、即ち、顧客に対してインセンティブを与えることができる。従って、情報受付手段１において対策案の実施の有無や対策案が有効であったか否かの実施結果などの実施状況を受信することによって対策案の実施が確認された場合、その顧客に対して特典授与手段１１から特典が与えられる。或いは、顧客が対策案を実施しなかったとしても、情報受付手段１を介して、対策案を実施しなかったことを伝達してきた顧客に対して特典を与え得ることも行われ得る。対策案の実施の有無に拘わらず特典を与えるのは、生活環境提案システムにとっては自身が提供したサービス（対策案）が実際に行われたか否かを知ること自体が有用であるからである。或いは、上述したように機器の運転状況を監視することで、顧客が対策案を実施したか否かを判別することもでき、この場合は顧客が情報受付手段１を介して上記のような情報を伝達する必要はない。機器の運転状況から対策案の実施状況を知るためには、ホームネットワークなどで各ユーティリティ消費機器と各ユーティリティのメータ装置などを接続しておき、そのホームネットワークを介して各機器の運転情報を情報受付手段１から自動的に読み出し可能な形態のシステムを構築しておき、読み出された運転状況と、提案された対策案が実施された場合に予想される運転状況とを比較することを行えばよい。その際の特典について、ユーティリティ使用量の増加が大きかった（上述したように、ユーティリティ供給者にとっての売り上げ増加に大きく寄与した）顧客に対してはその増加量に応じた特典を与える等の特典の差別化を図ることもできる。その特典は、ユーティリティ使用料金のキャッシュバックであったり、今後のユーティリティ使用料金の割引であったり、電子クーポンの発行であったりする。
【００５９】
また、ガス等のユーティリティ使用量に対する料金を一律の料金ではなく、複数設定しておくことで顧客のユーティリティ使用量に合った料金体系を提案することもできる。図５に示すように、ユーティリティ使用量が少ない顧客は料金Ａを選べばよい。逆に、ユーティリティ使用量が多い顧客は料金Ｃを選べば得である。図５中で切片は基本料金を表す。
【００６０】
【表６】

【００６１】
＜別実施形態＞
上述の実施形態では顧客の体調に関する問題点を受け付けて、顧客が所有する機器の使用条件を変更することでその問題点を解決するための対策案を提案する生活環境提案システムについて説明したが、ここでは、顧客が使用する機器が問題を抱えているために、提案された対策案を完全に実施できないという機械的な問題点を解決するための対策案を顧客に提案する生活環境提案システムについて説明する。使用されるシステム構成は図１〜図４に示したものと同様である。
【００６２】
表７に示すような、機器に問題があると思われる問題点を情報受付手段１が顧客から受け付けた場合、情報受付手段１はデータベースから上記問題点に対応する対策案を選択する。１つの問題点に対して対策案が複数個存在する場合、上述の実施形態では顧客属性情報に基づいて対策案に優先順位を付加していたが、ここでは既に優先順位が付加されているため、優先順位の高い対策案を送信手段５を介して顧客に送信する。
【００６３】
【表７】

【００６４】
更に上述の実施形態と同様に、提案された対策案を実施した場合のコストを顧客に送信することもできる。例えば、表７の問題点Ｇに対して「食器洗浄機の購入」という対策案を提案した場合、機器の価格をはじめ、家族の人数、性別、年齢といった顧客属性情報を考慮した上でのガス等のユーティリティ使用量の予測値、ユーティリティ使用量の予測変化値等が見積もり手段７によって算出され、料金算出手段８によって算出されたユーティリティ料金の予測値、ユーティリティ料金の予測変化値等が顧客に送信される。
【００６５】
また更に上述の実施形態と同様に、提案された対策案を実施したか否かの情報や、対策案の効果を含む実施結果情報を顧客から受け付けることで、その対策案の有効性を知ることや、使用量監視手段６においてユーティリティ使用量を監視することで顧客が対策案を実施したことや、使用量変化効果算出手段１０において対策案の実施によるユーティリティ使用量増加による効果（ユーティリティ供給者にとっての売り上げ増加）等を調べることもできる。
【００６６】
更に別の実施形態として、顧客の生活上の問題点を解消するための対策案や、その対策案を実施するにあたっての使用機器に関する問題点を解消するための対策案だけでなく、その機器が使用される部屋に関する問題点を解消するための対策案（リフォーム案）を提供することも行われ得る。例えば、表８に示すように「浴槽が狭い」という問題点を情報受付手段１が顧客から受け付けた場合、「浴槽拡張のリフォーム」という対策案が対策選択手段２によって記憶装置（図示せず）から選択され、送信手段５を介して顧客へ送信される。
【００６７】
【表８】

【００６８】
上述のようなリフォームを行うことで、設置されているユーティリティ消費機器によるユーティリティ使用量が変化し、更に他の手段を用いた工程も上述の実施形態と同様に実施することができる。
【００６９】
尚、本発明に係る生活環境提案システムにおいては、図示した各手段以外にも他の手段を備えていてもよく、逆に、図示した手段の内の何れかだけで構成される場合もあり得る。例えば、生活環境提案システムが情報受付手段１、対策選択手段２、優先順位付加手段４、送信手段５、使用量監視手段６、および使用量変化効果算出手段１０だけを備えて構成される場合、顧客に対しては対策案が送信されるだけであるが、対策案の提案を行うサービス提供者は、使用量監視手段６によって対策案を送信する前のユーティリティ使用量と送信した後のユーティリティ使用量とを監視することができ、更に使用量変化効果算出手段１０においてそれらを比較することで、ユーティリティ使用量の変化、即ち対策案が実施されたか否かを知ることができる。
【図面の簡単な説明】
【図１】 生活環境提案システムの一実施形態の構成図である。
【図２】 生活環境提案システムの一実施形態の構成図である。
【図３】 生活環境提案システムの一実施形態の構成図である。
【図４】 生活環境提案システムの一実施形態の構成図である。
【図５】 料金体系の一例を示すグラフである。
【符号の説明】
１ 情報受付手段
２ 対策選択手段
３ 顧客情報記憶手段
４ 優先順位付加手段
５ 送信手段
６ 使用量監視手段
７ 見積もり手段
８ 料金算出手段
９ 有効度算出手段
１０ 使用量変化効果算出手段
１１ 特典授与手段[0001]
BACKGROUND OF THE INVENTION
  The present invention provides a living environment proposal system for providing a measure for effectively changing a customer's living environment with a utility consumer device in order to solve a problem in the life of the customer who is a utility consumer.InRelated. Here, the utility is an energy source such as gas, electricity, water, or kerosene that is continuously or intermittently supplied to the customer.
[0002]
[Prior art]
  There are various health problems such as high blood pressure, low blood pressure, stiff shoulders, coldness, cooling, cold water, etc. as a life problem for utility consumers, and even if there are no health problems, There is also a problem from the viewpoint of comfort. As a general method for solving the above-mentioned problems, it is necessary to change the living environment of utility consumers, such as a countermeasure plan for adjusting the indoor ambient temperature and a countermeasure plan for adjusting the hot water temperature during bathing. There is a method by. For example, for people with health problems such as coldness, the inside of the body was warmed by performing a hot and cold repeated bath that alternates between soaking in hot water and taking a cold water shower. In this state, the body surface is cooled to contract the capillaries, and measures against coldness can be implemented so that heat in the body does not escape from the body surface.
[0003]
  There are also various countermeasures for various health problems such as stiff shoulders, high blood pressure, low blood pressure, and cooling. Had been communicated to.
[0004]
[Problems to be solved by the invention]
  However, since the information transmitted through the mass media is directed to the majority of people, the proposed countermeasures did not always apply to all people. In other words, even if the problem is the same, the appropriate countermeasure plan may differ depending on the individual attribute, and the countermeasure plan provided through the mass media was not based on the individual attribute. As a result, there was no confirmation that the provided measures were suitable for their own symptoms, and there was a possibility of implementing measures that were ineffective.
[0005]
  Also, even if a countermeasure plan that is suitable for one's own problem is proposed, if the effectiveness of the countermeasure plan is unknown, it becomes a barrier to actually implementing the countermeasure plan. Specifically, a person who has taken a similar countermeasure plan for a similar problem cannot know the report as to whether or not the proposed countermeasure is effective, and determines whether or not the proposed countermeasure is effective. Could not be defeated.
[0006]
  In addition, as a countermeasure, it is necessary to use utilities such as gas in order to adjust the indoor atmosphere temperature and hot water temperature during bathing using various devices, and the use fee of gas etc. increases by taking countermeasures However, the fact that the cost is unknown has actually been a barrier for customers to implement the measures.
[0007]
  On the other hand, it is not clear for utility suppliers such as gas that provide services as described above whether sales will increase or decrease due to the provision of services, and management plans after service provision cannot be made. As a result, the service could not be provided.
[0008]
  Furthermore, even if the countermeasure plan provided by the service provider is implemented by the customer, it is unclear whether it will be implemented over a long period of time or only in a short period of time. In order to be implemented over a long period of time, it is necessary to provide an incentive to the customer to ensure that the countermeasure is taken, but in the past, such an incentive was not given to the customer. .
[0009]
  In addition, as countermeasures to solve problems in the lives of utility consumers, new consumer appliances such as water heaters or utility-related equipment such as shower heads are newly introduced or replaced, and these devices are installed. There are countermeasures such as remodeling the part that has been made. Regarding these measures, no measures were proposed based on the problems and attributes of individual customers.
[0010]
  The present invention has been made in view of the above-described problems, and its purpose is to provide a living environment proposal system that provides an individual countermeasure plan for solving problems in the lives of customers who are utility consumers.TheIt is to provide.
[0011]
[Means for Solving the Problems]
  The first characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problems is that, as described in claim 1 in the column of the claims, problems in the life of customers who are utility consumers In order to solve the problem, in the living environment proposal system for making proposals regarding the use of utility consumer equipment by the customer, information receiving means for receiving information including the problem from the customer;A storage device storing a plurality of countermeasure proposals corresponding to the problem and the use of the utility consumer device, and the information receiving means out of the plurality of countermeasure proposals stored in the storage device Accepted atThe problemCorresponding toCountermeasure selection means for selecting one or more countermeasure proposals;Customer information storing customer attribute information including age, gender, number of family members living in the same household, individual age of family, individual gender, type of equipment used, conditions of use of equipment by each family, etc. Storage means, and validity information on validity given in advance according to the customer attribute information for the plurality of countermeasures, and the validity information and the customer information storage means stored in the information The effectiveness of the countermeasure plan selected by the countermeasure selecting means is determined based on the customer attribute information of the customer, and the higher priority is added to the countermeasure plan having the determined effectiveness.Priority order adding means;Selected by the measure selection meansWithin the above measures, The priority added by the priority adding meansTransmission means for transmitting at least one countermeasure plan with a high priority to the customer.
[0012]
  Proposals regarding the use of utility consumer devices to change the customer's living environment (proposal measures) include not only measures that directly change the usage of utility consumer devices, but also replacement of utility consumer devices, or It includes proposals to renovate the places where utility consumer devices are used and change the usage status and utility usage of utility consumer devices by changing the cooling and heating efficiency. Specifically, in a room where utility consumer equipment is used, “open the window once a hour for ventilation”, “put thermal insulation on the wall”, “enlarge the bathtub”, “hot water supply” A countermeasure proposal such as “replace the appliance” is one of the proposals regarding the use of utility consumer equipment. This is because the implementation of such a countermeasure changes the customer's living environment, and as a result, the amount of utility usage in utility consumer devices before and after the implementation of the countermeasure is different. .
[0013]
  The second characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problem is as described in claim 2 in the column of the claims, in addition to the first characteristic configuration,The effectiveness is transmitted to the customer together with the countermeasure proposalIn the point.
[0014]
  The third characteristic configuration of the living environment proposing system according to the present invention for solving the above-described problem is in addition to the first or second characteristic configuration as described in claim 3 in the claims. ,The information receiving means further receives information including an implementation result representing the effectiveness of the implemented countermeasure plan from any one of a plurality of levels from the customer who has implemented the countermeasure plan, The apparatus further comprises an effectiveness calculating means for calculating a new effectiveness of the measure proposal according to the one level received by the information receiving means from a customer, and the priority adding means is calculated by the effectiveness calculating means. Update the validity information with the new validityIn the point.
[0015]
  A fourth characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problems is any one of the first to third characteristic configurations as described in claim 4 in the claims. In addition to,Usage amount monitoring means for monitoring the utility usage amount of the customer; Utility usage amount monitored by the usage amount monitoring means before the transmission means transmits the countermeasure plan selected by the countermeasure selection means to the customer; And a usage change effect calculating means for comparing the utility usage monitored by the usage monitoring means after transmission.In the point.
[0016]
  The fifth characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problems is that the above-described first feature is as described in claim 5 in the column of claims.FourthIn addition to any of the features ofEquipment currently used by the customer stored in the customer information storage means and usage conditions of the equipment, and equipment and usage conditions of the equipment when the countermeasure plan selected by the countermeasure selection means is implemented The utility usage change rate when the countermeasure plan is implemented is calculated, and the countermeasure selection is performed by multiplying the usage change rate by the utility usage amount before the countermeasure plan is implemented. The predicted change value of the utility usage when the countermeasure plan selected by the means is implemented is calculated, or the predicted change value of the utility usage is added to the utility usage before the countermeasure plan is implemented. Thus, an estimation unit that calculates a predicted utility usage amount when the countermeasure plan selected by the countermeasure selection unit is implemented, and the utility usage amount prediction value. Is a fee calculation means for calculating a predicted utility charge value or a predicted change value of the utility charge based on the predicted change value of the utility usage, and the transmitting means is the utility usage prediction value and the expected change of the utility usage. Further transmit to the customer the value, or both, or the utility fee forecast value, the utility fee forecast change value, or bothIn the point.
[0017]
  The sixth characteristic configuration of the living environment proposing system according to the present invention for solving the above problems is as described in claim 6 in the column of claims.In the living environment proposal system for making proposals on the use of utility consumer devices by the customer in order to solve the problems in the life of the customer who is a utility consumer, information receiving means for receiving information including the problem from the customer A storage device that stores a plurality of countermeasures that are the proposals related to the use of the utility consumer device corresponding to the problem, and the information from among a plurality of countermeasures stored in the storage device Countermeasure selection means for selecting one or more countermeasure proposals corresponding to the problem received by the reception means; equipment currently used by the customer stored in the customer information storage means; and usage conditions of the equipment; The countermeasure proposal is implemented by comparing the equipment when the countermeasure proposal selected by the countermeasure selection means is implemented and the use conditions of the equipment. The countermeasure plan selected by the countermeasure selection means is obtained by calculating the usage rate change rate of the utility in the event that the utility selection amount is multiplied by the utility usage amount before the countermeasure plan is implemented. The measure selected by the measure selecting means by calculating a predicted change value of the utility use amount or adding the predicted change value of the utility use amount and the utility use amount before the measure plan is implemented An estimation means for calculating a utility usage prediction value when the plan is implemented, and a utility fee prediction value or a utility fee prediction change value based on the utility usage prediction value or the utility change prediction value A charge calculation means that performs the at least one countermeasure proposal selected by the countermeasure selection means; Comprising the utility usage prediction value, the prediction change value of the utility usage, or both, or the utility fee prediction value, and transmitting means for transmitting the predicted change in value of utility rates, or both thereof to the customerIn the point.
[0018]
  The seventh characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problems is as described in claim 7 in the column of claims.In addition to the sixth feature configuration, the transmitting unit transmits the countermeasure plan selected by the countermeasure selecting unit acquired by the usage amount monitoring unit that monitors the utility usage amount of the customer to the customer. It further comprises usage amount change effect calculation means for comparing the previous utility usage amount with the utility usage amount after transmission.In the point.
[0019]
  The eighth characteristic configuration of the living environment proposing system according to the present invention for solving the above-mentioned problems is as described in claim 8 in the column of claims.In addition to any of the fifth to seventh feature configurations, the information receiving means further receives information on whether or not the countermeasure plan has been implemented from the customer, and the estimating means implements the countermeasure plan. The utility usage based on the predicted utility usage when the utility is used and the utility usage obtained after the countermeasure is implemented, which is obtained using usage monitoring means for monitoring the utility usage of the customer. The amount of error of the amount predicted value is calculated and stored, and the error amount is included in the next calculation of the predicted change in utility usage or the predicted amount of utility usage.In the point.
[0020]
  The ninth characteristic configuration of the living environment proposing system according to the present invention for solving the above problems is as described in claim 9 in the column of claims.In addition to any one of the first to eighth feature configurations, the information receiving unit includes a privilege giving unit that determines a privilege to be given to the customer when the implementation status of the countermeasure plan is received from the customer.In the point.
[0021]
The operation and effect will be described below.
  According to the first characteristic configuration of the living environment proposing system according to the present invention, the information receiving means receives problems in the life of the customer who is a utility consumer, and the countermeasure selecting means changes the customer's living environment as described above. Select one or more countermeasure proposals that can solve the problem, the priority adding means adds priority to the countermeasure proposals based on the effectiveness of the countermeasure proposals, and the transmission means assigns priority among the countermeasure proposals Can be sent to the customer. As a result, it is possible to propose a countermeasure proposal that can solve their problems for each customer.
  In addition, since the effectiveness of the countermeasure plan is determined based on the customer attribute information, the priority adding means determines the effectiveness of the countermeasure plan based on the effectiveness of the countermeasure plan determined corresponding to the customer attribute information. And the transmission means can transmit at least one countermeasure plan having a higher priority among the countermeasure plans to the customer. Here, customer attribute information refers to the customer's age, gender, the number of family members living in the same household, the individual age of the family, the individual gender, the type of equipment used, the usage conditions of the equipment by each family (individual equipment Information, including the setting conditions, usage frequency, usage time zone, usage time length, etc.), which can be obtained by receiving provisions from customers as needed, or by monitoring the usage status of equipment, or It is assumed that the living environment proposal system is already stored in an available storage device, so that the living environment proposal system can be freely accessed.
[0022]
  samesecondAccording to the feature configuration, the effectiveness of the countermeasure plan is clearly indicated and the reliability of the countermeasure plan is enhanced by communicating the effectiveness level together with the countermeasure plan to the customer. it can. Upon receiving the countermeasure plan and its effectiveness, the customer can decide whether to implement the countermeasure plan in consideration of the effectiveness.
[0023]
  sameThirdAccording to the characteristic configuration of the information receiving means, the information receiving means further receives information including the execution result from the customer who has implemented the proposed countermeasure plan,CalculationThe means can determine the effectiveness of the countermeasure proposal based on the information including the implementation result. As a result, the service provider who provided the countermeasure proposal to the customer can know information on whether or not the countermeasure proposal was effective in a clear form of effectiveness. Furthermore, by updating the effectiveness used in the priority adding means by the obtained effectiveness, the priority addition to the future countermeasures becomes more reliable, and the countermeasures with higher reliability are later Can be offered to customers. Here, it is preferable that the implementation results include information such as whether or not there was an effect by implementing the countermeasure plan, and if there was an effect, how long the implementation period had an effect. For example, it is expressed in several levels of effect size (for example, three levels when the problem is completely solved, almost solved, or a little resolved), and the period until the effect appears is several stages 9 levels effective for one countermeasure plan by combining the two levels (if the effect appears in one day, if it appears in one week, if it appears in one month) Degrees can be added. The information including the execution result includes information such as how many hours the utility consuming device is used per day in order to implement the countermeasure plan.
[0024]
  sameFourthAccording to the characteristic configuration of the above, the usage monitoring means monitors the utility usage or usage history by the device, and the utility usage before the usage change effect calculation means sends the countermeasure plan and the utility usage after sending The amount can be compared. As a result, the service provider who manages the living environment proposal system that provides the measure plan, for example, when the utility usage amount by the customer increases, the utility usage amount increases as the customer implements the measure plan. , You can know the specific value of utility usage after the increase.
[0025]
  sameFifthAccording to the feature configuration, the utility means predicted value or the predicted change value of the utility usage amount when the estimation means implements the above measure.TheAnd the charge calculating means calculates the utility charge predicted value or the predicted change value of the utility charge based on the utility usage predicted value or the utility utility predicted change value, and the transmitting means calculates the utility usage predicted value. Further, the utility usage amount predicted change value, or both, or the utility fee predicted value, the utility fee predicted change value, or both can be further transmitted to the customer. As a result, customers can know not only the customized measures for themselves to solve the problem, but also the cost prediction or the amount of cost change from the conventional costs when the measures are implemented. Therefore, it is possible to make a decision on whether to implement the countermeasure plan after considering the cost.
[0026]
  sameSixthAccording to the characteristic configuration, the information receiving unit receives information including a problem from the customer, and the measure selection unit selects one or more countermeasure plans that can solve the problem by changing the living environment of the customer. Estimate means,Predicted utility usage or expected change in utility usage when measures are implementedTheAnd the charge calculating means calculates the utility charge predicted value or the utility charge predicted change value based on the utility usage predicted value or the utility utility predicted change value. Sending at least one proposed measure and a predicted utility usage value, a predicted change in utility usage, or both, or a predicted utility fee, a predicted change in utility fee, or both to the customer; it can.
[0027]
  sameSeventhAccording to the feature configuration, the usage amount change effect calculating unit acquires the utility usage amount before transmitting the countermeasure plan, which is acquired by using the usage amount monitoring unit that monitors the utility usage amount of the customer, and after the transmission You can compare the utility usage of As a result, the service provider who manages the living environment proposal system that provides the measure proposal, for example, when the utility usage by the customer increased, the utility usage increased by the customer implementing the measure proposal And the specific value of utility usage after the increase.
[0028]
  sameEighthAccording to the characteristic configuration of the information receiving means, the information receiving means receives information on whether or not the countermeasure plan has been implemented from the customer, and the estimating means, Based on the estimated utility usage when the measure is implemented, and the utility usage obtained after the measure is obtained, using the usage monitoring means to monitor the utility usage of the customer Calculate and store the error amount of the utility usage predicted value, and include the error amount in the next calculation of the predicted change in utility usage or the predicted utility usage value.As a result, the calculation accuracy by the estimation means thereafter can be further increased. Here, the information receiving means may receive information on whether or not at least a countermeasure plan has been implemented from the customer.
[0029]
  According to the ninth feature configuration,If the customer responds via the information reception means whether or not the customer has implemented a countermeasure plan or information about whether or not the countermeasure plan is effective, the utility usage fee will be cashed back and future utilities Benefits such as discounts on usage fees and provision of electronic coupons. The reason why the privilege is given regardless of whether or not the countermeasure plan is implemented is that it is useful for the living environment proposal system to know whether or not the service (measure plan) provided by itself is actually performed. With such a privilege, the use of the living environment proposal system according to the present invention is promoted and the number of users is expected to increase. Here, the electronic coupon is a coupon provided via the Internet or the like, and includes a coupon printed on a home page and used at an actual store, a utility discount, and the like.
[0030]
DETAILED DESCRIPTION OF THE INVENTION
  A living environment proposal system according to the present invention will be described below with reference to the drawings, taking as an example a method for solving problems in the lives of customers who are utility consumers by changing the living environment.
[0031]
  The living environment suggestion system according to the present invention shown in FIG. 1 is a living environment suggestion system that makes proposals regarding the use of utility consumer devices by the customer in order to solve the problems in the lives of customers who are utility consumers. Information receiving means 1 for receiving information including the problem from the customer, countermeasure selection means 2 for selecting one or more countermeasure proposals that can solve the problem by changing the living environment of the customer, and the countermeasure proposal Priority adding means 4 for adding a priority to the countermeasure plan based on the effectiveness of the countermeasure, and a transmitting means 5 for transmitting at least one countermeasure plan having a higher priority among the countermeasure plans to the customer. . As will be described later, the effectiveness of the countermeasure proposal may be determined according to the customer attribute information of the customer who has transmitted the problem, or may be determined regardless of the customer attribute information. Customer attribute information includes the customer's age, gender, the number of family members living in the same household, the individual age of the family, individual gender, the type of equipment used, and the conditions of use of the equipment by each family (setting of individual equipment Conditions, usage frequency, usage time zone, usage time length, etc.), and such information is received from the customer, the usage status of the device is monitored, or stored in the customer information storage means 3 in advance. You can know by using the information.
[0032]
  A customer who receives a service for proposing a living environment inputs information including problems of physical condition and problems of comfort to the information receiving means 1. The living environment proposal system is installed on the service provider side that provides this service, and can exchange information with customers using various methods including the Internet. Therefore, various communication devices corresponding to a predetermined communication method can be used for the information reception unit 1 and the transmission unit 5 including a communication terminal such as a modem device or an ISDN device that realizes Internet communication. Various lines such as a telephone line, a cable TV line, and a satellite line can be used as a line used in the Internet. The means for exchanging information is performed by inputting to an appropriate part of an electronic mail or a service provider's homepage. Common problems entered by customers include high blood pressure, low blood pressure, stiff shoulders, coldness, coldness, eczema / ashe, insomnia, cold water, etc. Assign problem IDs to such problems. Create Table 1.
[0033]
[Table 1]

[0034]
  Normally, one problem is received from the customer. However, when a plurality of problems are received at the same time, priority is assigned to the problem ID based on the customer attribute information as described later, and the highest priority is 1 Select one issue. For example, a priority is assigned to one customer as shown in Table 2, and a priority is assigned to another customer as shown in Table 3. Therefore, when the latter customer lists stiff shoulders and hot water as problems, the stiff shoulder with the fourth highest priority is taken up as the customer's problems.
[0035]
  When a priority is added to a plurality of problem IDs, a higher priority is added to a problem ID that seems to be more important to the customer. This takes into account customer attribute information and general medical information. For example, when the problem of “high blood pressure” and “low blood pressure” is received, the countermeasure plan is different, but it is preferable to implement the countermeasure plan for the problem of “high blood pressure”. This is because it may be life-threatening to have a hypertensive customer implement a countermeasure plan to resolve poor physical condition due to low blood pressure. In this way, information about which problem is prioritized on a one-to-one basis for each problem ID is set, and priorities such as Table 2 or Table 3 are added according to the order. Yes.
[0036]
[Table 2]

[0037]
[Table 3]

[0038]
  The problem of “stiff shoulder” determined by the information receiving means 1 is transmitted to the countermeasure creating means, and a countermeasure plan that can solve the problem is selected on the service provider side. The countermeasure plan is created in advance and stored in a storage device (not shown) on the service provider side that manages the living environment proposal system. If the problem is a stiff shoulder, a plurality of measures corresponding to the stiff shoulder problem are provided. Is selected from the storage device, and a countermeasure plan table is created as shown in Table 4. It is also possible to add a countermeasure plan to the storage device or delete it from the storage device. A countermeasure ID is assigned to each countermeasure plan, and here, a method of adjusting the hot water temperature during bathing is selected as a countermeasure plan for eliminating stiff shoulders.
[0039]
  In addition, the proposal regarding the use of the utility consumer device includes not only simply proposing the usage status of the device for setting the hot water temperature and room temperature, but also the proposal for not directly using these devices. For example, as described in another embodiment to be described later, in a room using a heating device that is a utility consuming device, “open a window once a hour to ventilate”, “a wall with a heat insulating material. Measures such as “put in”, “enlarge the bathtub”, and “replace hot water heater” are also proposals related to the use of utility consumer equipment. This is because, by implementing such a countermeasure plan, the utility usage amount in the utility consumer device before and after the implementation of the countermeasure plan differs.
[0040]
[Table 4]

[0041]
  Next, a determination is made as to which of the countermeasure proposals in Table 4 is proposed to the customer. Effectiveness that is an index of effectiveness is given in advance to countermeasure plans for each problem, and countermeasure plans with high effectiveness are proposed to the customer. Here, the number of countermeasures proposed to the customer is not limited to one, and a plurality of countermeasures may be proposed to the customer regardless of their effectiveness. Hereinafter, a case will be described in which a priority is added to a countermeasure plan based on the effectiveness, and then a countermeasure plan with a higher priority is proposed to the customer.
[0042]
  When necessary information (for example, the age of the customer and the set hot water temperature of the bathing apparatus being used) of the customer attribute information related to the customer is taken out from the customer information storage means 3, and the current set hot water temperature is 39 ° C. Priority levels as shown in Table 5 are added to the countermeasure IDs shown in Table 4 by the priority level adding means 4.
[0043]
[Table 5]

[0044]
  Here, the criterion for adding the priority is the validity information provided in the priority adding means 4, and the validity is determined based on the customer attribute information of the customer as described above. Alternatively, it may be added regardless of customer attribute information. Effectiveness indicates how effective a plan is when it is implemented for a customer with a specific problem, such as removing a less effective plan, Other countermeasures that may be effective may be added. For example, the countermeasure plan of “bathing in hot water of 42 ° C. or more” for the problem of stiff shoulders is an effective measure for a 30-year-old customer, but may not be a very effective measure for a 65-year-old customer. This is because the effectiveness of the measure varies depending on the type of measure.
[0045]
  Next, at least one countermeasure plan with a high priority is transmitted from the priority adding means 4 to the customer via the transmitting means 5. There is a case where one countermeasure plan with the highest priority is transmitted, or a plurality of countermeasure plans are transmitted in descending order of priority. As a result, the customer who has received the countermeasure proposal can take action to solve the problem according to the countermeasure proposal. Moreover, you may transmit effectiveness to a customer with a countermeasure plan. By communicating the effectiveness of the countermeasure proposal to the customer, the reliability of the countermeasure proposal is increased, and the implementation of the countermeasure proposal can be promoted.
[0046]
  As described above, if a plurality of countermeasures are proposed regardless of the effectiveness, all countermeasures or any one of the countermeasures may be transmitted without adding priority. In this case, the priority adding means 4 may not be provided.
[0047]
  The living environment proposal system shown in FIG. 2 transmits a countermeasure plan to the customer, and calculates the cost when the customer implements the countermeasure plan presented by the service provider. It transmits to a customer, It is characterized by the above-mentioned. In addition to the living environment proposal system illustrated and illustrated in FIG. 1, this living environment proposal system includes usage amount monitoring means 6 for monitoring utility usage by utility consumer devices and utility usage when the above countermeasures are implemented. Predictive rules using predicted utility values or predicted changes in utility usage, past utility usage obtained using usage monitoring means to monitor customer utility usage, or customer customer attribute information And a fee calculation unit 8 for calculating a utility fee prediction value based on the prediction value, and the transmission unit 5 further transmits the utility fee prediction value to the customer. To do.
[0048]
  Estimating means 7 receives the same countermeasure proposal transmitted to the customer and, according to the following procedure, calculates the utility usage amount of gas, electricity, water, kerosene, etc. used when the customer implements the countermeasure proposal. estimate. First, information about the customer's past utility usage is received from the usage monitoring means 6. In addition, the customer information storage means 3 receives necessary information from the customer attribute information. Customer attribute information required by the estimation means 7 includes customer age, gender, bathing frequency or shower usage frequency, bathing (including shower use) time zone, bathing (also including shower use) time length, And information such as the current setting conditions (hot water temperature, amount of hot water, etc.) of the bathing device (also including shower equipment) used by the customer. The usage conditions of the currently used equipment included in the customer attribute information, the utility usage received from the usage monitoring means 6 under the current usage conditions, and the usage conditions of the equipment in the proposed measure In consideration, the predicted value of the utility usage amount under the usage condition of the device when the countermeasure is taken this time is calculated based on a predetermined prediction rule described later.
[0049]
  Alternatively, the past utility usage amount is obtained by multiplying the standard utility usage amount based on the customer attribute information without using the value measured by the usage amount monitoring unit 6 as described above. You can approximate past usage. Here, the standard utility usage is a general value calculated based on the customer's reference age (for example, 30 years old), gender, equipment used, reference residence form, and reference household size. The correction factor includes an age correction factor calculated based on the difference from the customer's reference age, a gender correction factor calculated based on the customer's gender, and the utility utility device used as a reference and the device used by the customer. Equipment correction coefficient calculated based on differences, total floor area of residence, residential form correction coefficient calculated based on whether it is a detached house or an apartment, household number correction coefficient calculated based on the number of residents The past utility usage is approximated by correcting the standard usage using each correction coefficient. The age correction coefficient is calculated by multiplying the age difference from the reference age by a uniform coefficient, and is calculated by multiplying the coefficient separately for the age difference in advance. There are cases. When the former calculation method is used, the correction coefficient changes linearly with respect to the age difference, and with the latter calculation method, the correction coefficient can be set nonlinearly with an arbitrary coefficient with respect to the age difference. is there.
[0050]
  When the customer implements the proposed countermeasure, at least one of the set temperature, amount of hot water, the number of baths (the number of times the bathtub is filled with hot water), the number of times the shower is used, etc., changes from the current use conditions, Along with this, utility usage such as gas changes. Therefore, the rate of change in usage due to changes in the set hot water temperature, the rate of change in usage due to changes in the amount of hot water, the rate of change in usage due to changes in the number of baths, and the change in usage due to changes in the number of showers used The rate etc. can be obtained.
[0051]
  By multiplying the above-mentioned at least one usage change rate by the past usage, it is possible to calculate the amount of change in the utility usage used when the countermeasure is implemented. Next, the predicted utility usage amount can be obtained by adding the calculated change amount and the past usage amount. Therefore, it is possible to calculate the expected utility usage amount when the countermeasure plan is implemented from the predicted usage amount and the utility usage amount before the countermeasure plan is implemented. The calculated utility usage amount predicted value, utility usage amount predicted change value, etc. are transmitted to the fee calculation means 8, and the utility fee prediction value (gas fee, etc.) and utility fee prediction change when the countermeasure is implemented. A value or the like is calculated. The calculated utility fee predicted value, predicted change value of utility fee, and the like are transmitted from the transmission means 5 to the customer. As a result, the customer can make a decision such that if the utility fee becomes too high by implementing the countermeasure, the implementation of the countermeasure is reserved.
[0052]
  Next, a living environment proposal system configured to be able to know the effectiveness of a countermeasure plan by receiving implementation result information from a customer who has implemented the proposed countermeasure plan will be described. FIG. 3 shows an embodiment in which a new effectiveness calculating means 9 is provided between the information receiving means 1 and the priority adding means 4 in the living environment proposal system shown in FIG. Other means can be provided.
[0053]
  As shown in FIG. 3, the customer who has implemented the transmitted countermeasure plan can transmit to the information receiving means 1 whether or not the countermeasure plan is effective. The effectiveness of the proposed measure is determined by information such as how much effect has appeared and how much time was required before the effect has come out. For example, the information about whether or not there is an effect is indicated by a plurality of levels such as A: completely solved the problem, B: almost solved, C: a little solved, D: not solved, etc. The information about the period until the appearance of is also shown at a plurality of levels, such as a: an effect appeared in one day, b: an effect appeared in one week, c: an effect appeared in one month, etc. is there. Therefore, the effectiveness of a countermeasure plan can be expressed better by combining both. If the problem is completely resolved by implementing the countermeasure plan for one day, it can be said that the countermeasure plan is at the “Aa” level for the customer. When there are a large number of customers, the same countermeasure plan is provided to a large number of customers, and it is possible to receive a plurality of feedbacks from the customer regarding the implementation results of the countermeasure plan. Implementation results may include not only the above-mentioned effects but also information such as how much countermeasures have been implemented (for example, 5 hours a day), or even simply implemented It may be information on whether or not. Alternatively, it is possible to determine whether or not the customer has implemented a countermeasure plan by monitoring the operation status of the device. In this case, the customer needs to transmit the above information via the information receiving means 1 There is no. In order to know the implementation status of countermeasures from the operating status of the equipment, connect each utility consumer device with a meter device for each utility via a home network, etc., and obtain the operation information of each equipment via the home network. A system that can be automatically read by the information receiving means 1 may be constructed.
[0054]
  Information about the implementation result representing the effectiveness of the above-described countermeasure plan received by the information receiving unit 1 shown in FIG. 3 is transmitted to the effectiveness level calculation unit 9 until the magnitude and effect of the effect appear. The effectiveness is calculated based on the time or the like. The newly calculated validity is transmitted to the priority adding means 4 and the old validity is updated. Therefore, in the living environment proposal system described with reference to FIG. 1 or FIG. 2, priority is added to each countermeasure plan based on the new effectiveness calculated based on feedback from the customer.
[0055]
  Furthermore, the effectiveness added to the countermeasure plan may be disclosed to the customer. In the above-described embodiment, the case where only the countermeasure plan is transmitted to the customer has been described. However, at the same time, by transmitting the effectiveness, the customer himself / herself determines whether or not to implement the countermeasure plan. This is effective for encouraging the implementation of countermeasures. In particular, in the case of a countermeasure plan that requires a long time before the effect appears, if such information is also disclosed as a breakdown of effectiveness, the countermeasure plan can be implemented in a short period of time before the effect of the countermeasure proposal appears. It will not be canceled.
[0056]
  FIG. 4 shows a living environment proposal system shown in FIG. 2 in which a usage amount change effect calculating means 10 is provided between the usage amount monitoring means 6 and the estimating means 7. The embodiment in which the privilege giving means 11 is provided is shown.
[0057]
  The usage amount change effect calculating means 10 compares the utility usage amount before sending the countermeasure plan with the utility usage amount after sending, or the information receiving means 1 has implemented the countermeasure plan. By examining how much utility usage such as gas before and after receiving the change has changed, it is possible to examine the effect (increased sales for utility suppliers) due to the increase in utility usage resulting from the implementation of the measure. it can. In this case, the information received by the information receiving unit 1 only needs to include information on whether or not the countermeasure plan has been implemented, and need to include information such as the effectiveness of the countermeasure plan as described above. Absent. Therefore, since it is possible to know the change in utility usage due to the implementation of the countermeasure plan, as described above, it is possible to determine whether or not the calculation when the cost estimation when the countermeasure plan is implemented is performed by the estimating means is correct. I can know. If there is an error between the predicted value of utility usage calculated in advance and the actual utility usage, the error is stored, and the calculation is performed by including the error in the next prediction calculation. Correct the prediction rule. By correcting the prediction rule, the reliability of the predicted value of the next utility usage can be improved.
[0058]
  Further, when the presented countermeasure plan is implemented, it is possible to give some benefit to the customer, that is, to give an incentive to the customer. Therefore, when the information receiving means 1 confirms the implementation of the countermeasure plan by receiving the implementation status such as the presence / absence of the implementation of the countermeasure plan and the implementation result of whether or not the countermeasure plan is effective, the benefit is given to the customer. A privilege is given from the giving means 11. Alternatively, even if the customer does not implement the countermeasure plan, a privilege can be given to the customer who has transmitted that the countermeasure plan has not been implemented via the information receiving unit 1. The reason why the privilege is given regardless of whether or not the countermeasure plan is implemented is that it is useful for the living environment proposal system to know whether or not the service (measure plan) provided by itself is actually performed. Alternatively, it is also possible to determine whether or not the customer has implemented a countermeasure by monitoring the operation status of the device as described above. In this case, the customer can use the information receiving means 1 to There is no need to communicate. In order to know the implementation status of countermeasures from the operating status of the equipment, connect each utility consumer device and the meter device of each utility via a home network, etc., and provide information on the operation of each equipment via the home network. A system in a form that can be automatically read from the accepting means 1 is constructed, and the read driving situation is compared with the expected driving situation when the proposed countermeasure is implemented. Just do it. As for the benefits at that time, the increase in utility usage was large (as mentioned above, which greatly contributed to the increase in sales for utility suppliers). Differentiation is also possible. The privilege is a cashback of utility usage fee, a discount of future utility usage fee, or issuance of an electronic coupon.
[0059]
  In addition, it is possible to propose a fee system that matches the utility usage amount of the customer by setting a plurality of fees for the utility usage amount of gas or the like instead of a uniform fee. As shown in FIG. 5, a customer with a small amount of utility usage may select the fee A. Conversely, a customer with a large amount of utility usage can benefit from choosing a fee C. In FIG. 5, the intercept represents the basic charge.
[0060]
[Table 6]

[0061]
<Another embodiment>
  In the above-described embodiment, the living environment proposal system that accepts a problem related to the physical condition of the customer and proposes a countermeasure for solving the problem by changing the use conditions of the equipment owned by the customer has been described. This is a living environment proposal system that proposes countermeasures to customers to solve the mechanical problem that the proposed countermeasures cannot be fully implemented because the equipment used by the customers has problems. explain. The system configuration used is the same as that shown in FIGS.
[0062]
  When the information receiving unit 1 receives a problem that seems to be a problem with the device as shown in Table 7 from the customer, the information receiving unit 1 selects a countermeasure plan corresponding to the problem from the database. In the case where there are a plurality of countermeasures for one problem, in the above-described embodiment, the priority is added to the countermeasure based on the customer attribute information. However, the priority is already added here. Then, a countermeasure plan with a high priority is transmitted to the customer via the transmission means 5.
[0063]
[Table 7]

[0064]
  Further, similarly to the above-described embodiment, the cost when the proposed countermeasure is implemented can be transmitted to the customer. For example, when the proposed measure “Purchase of dishwasher” is proposed for the problem G in Table 7, the gas is calculated taking into account customer attribute information such as the price of the equipment, the number of family members, gender, and age. The estimated value of utility usage, etc., the estimated change value of utility usage, etc. are calculated by the estimation means 7, and the estimated value of utility charges, the estimated change value of utility charges, etc. calculated by the fee calculation means 8 are sent to the customer. Is done.
[0065]
  Further, as in the above-described embodiment, knowing the effectiveness of the countermeasure plan by receiving from the customer information on whether or not the proposed countermeasure plan has been implemented and implementation result information including the effect of the countermeasure plan. In addition, by monitoring the utility usage amount in the usage amount monitoring means 6, the customer has implemented a countermeasure plan, and in the usage amount change effect calculation means 10, the effect of increasing the utility usage amount due to the implementation of the countermeasure plan (for utility suppliers The increase in sales) can also be examined.
[0066]
  Further, as another embodiment, not only a countermeasure plan for solving problems in the life of customers and a countermeasure plan for solving problems related to equipment used in implementing the countermeasure plan, It is also possible to provide a countermeasure plan (reform plan) for solving the problems related to the room used. For example, as shown in Table 8, when the information receiving means 1 receives a problem that “the bathtub is narrow” from the customer, the countermeasure selection means 2 stores a storage device (not shown). And transmitted to the customer via the transmission means 5.
[0067]
[Table 8]

[0068]
  By performing the renovation as described above, the utility usage amount by the installed utility consuming device is changed, and the process using other means can be performed in the same manner as in the above-described embodiment.
[0069]
  In addition, in the living environment proposal system according to the present invention, other means besides the illustrated means may be provided, and conversely, it may be configured by only any of the illustrated means. . For example, when the living environment proposal system is configured to include only the information reception unit 1, the measure selection unit 2, the priority order addition unit 4, the transmission unit 5, the usage amount monitoring unit 6, and the usage amount change effect calculation unit 10, The countermeasure provider only sends a countermeasure proposal to the customer, but the service provider who proposes the countermeasure proposal uses the utility usage before the countermeasure proposal is transmitted by the usage monitoring means 6 and the utility usage after the transmission. The usage amount change effect calculating means 10 can compare them to know whether the utility usage amount has changed, that is, whether a countermeasure has been implemented.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an embodiment of a living environment proposal system.
FIG. 2 is a configuration diagram of an embodiment of a living environment proposal system.
FIG. 3 is a configuration diagram of an embodiment of a living environment proposal system.
FIG. 4 is a configuration diagram of an embodiment of a living environment proposal system.
FIG. 5 is a graph showing an example of a charge system.
[Explanation of symbols]
  1 Information acceptance means
  2 measures selection means
  3 Customer information storage means
  4 Prioritization means
  5 Transmission means
  6 Usage monitoring means
  7 Estimating means
  8 Fee calculation means
  9 Effectiveness calculation means
  10 Usage change effect calculation means
  11 privilege awarding means

Claims (9)

In order to solve the problems in the life of customers who are utility consumers, in the living environment proposal system for making proposals regarding the use of utility consumer devices by the customers,
Information receiving means for receiving information including the problem from the customer;
A storage device that stores a plurality of countermeasure proposals that are the proposals related to the use of the utility consumer device corresponding to the problem,
Countermeasure selecting means for selecting one or more countermeasure plans corresponding to the problem received by the information receiving means from among a plurality of countermeasure plans stored in the storage device ;
Customer including at least one of the age, sex, number of family members living in the same household, individual age of family, individual gender, type of equipment used, and conditions of use of equipment by each family Customer information storage means for storing attribute information;
The customer of the customer stored in the effectiveness information and the customer information storage means is provided with effectiveness information about the effectiveness given in advance according to the customer attribute information for the plurality of countermeasures Priority adding means for determining the effectiveness of the countermeasure proposal selected by the countermeasure selection means based on attribute information, and adding a higher priority to the countermeasure proposal with a higher determined effectiveness, and the countermeasure selection means A living environment proposal system comprising: transmission means for transmitting, to the customer, at least one countermeasure plan with a higher priority added by the priority order adding means among the selected countermeasure plans. Living Environment proposed system of claim 1, wherein the transmitting means, and transmits the effectiveness with the proposed measures to the customer. The information receiving means further receives information including an implementation result representing the effectiveness of the implemented countermeasure plan at any one of a plurality of levels from the customer who has implemented the countermeasure plan,
Further comprising an effectiveness calculation means for calculating a new effectiveness of the measure proposal according to the one level received by the information reception means from the customer ;
The priority adding means, living environment proposed system of claim 1 or claim 2, characterized in that updating the effectiveness information in the new effective degree the effective calculation means has calculated. Usage monitoring means for monitoring the utility usage of the customer;
Utility usage monitored by the usage monitoring means before the transmission means transmits the countermeasure proposal selected by the countermeasure selection means to the customer, and utilities monitored by the usage monitoring means after transmission The living environment proposal system according to any one of claims 1 to 3 , further comprising: a usage amount change effect calculating unit that compares the usage amount. Equipment currently used by the customer stored in the customer information storage means and usage conditions of the equipment, and equipment and usage conditions of the equipment when the countermeasure plan selected by the countermeasure selection means is implemented To determine the usage rate change rate of the utility when the countermeasure plan is implemented, and to monitor the usage rate of the customer before the implementation of the countermeasure plan and the usage rate change rate. The utility usage amount monitored by the monitoring means is multiplied to calculate a predicted change value of the utility usage amount when the countermeasure plan selected by the countermeasure selection means is implemented, or the utility usage amount is predicted to change The measure selected by the measure selecting means by adding the value and the utility usage monitored by the use monitoring means before the measure proposal is implemented And estimation means for calculating a utility usage Predictions for measures proposed has been performed,
A charge calculating means for calculating a utility charge predicted value or a utility charge predicted change value based on the utility usage predicted value or a predicted change value of the utility usage;
The transmission means further transmits the utility usage prediction value, the predicted change value of the utility usage amount, or both, or the utility fee prediction value, the predicted change value of the utility fee, or both to the customer. living environment proposed system according to any one of claims 1 to 4, characterized in that. In order to solve the problems in the life of customers who are utility consumers, in the living environment proposal system for making proposals regarding the use of utility consumer devices by the customers,
Information receiving means for receiving information including the problem from the customer;
A storage device that stores a plurality of countermeasure proposals that are the proposals related to the use of the utility consumer device corresponding to the problem,
Countermeasure selecting means for selecting one or more countermeasure plans corresponding to the problem received by the information receiving means from among a plurality of countermeasure plans stored in the storage device ;
Customer including at least one of the age, sex, number of family members living in the same household, individual age of family, individual gender, type of equipment used, and conditions of use of equipment by each family Customer information storage means for storing attribute information;
Usage monitoring means for monitoring the utility usage of the customer;
Equipment currently used by the customer stored in the customer information storage means and usage conditions of the equipment, and equipment and usage conditions of the equipment when the countermeasure plan selected by the countermeasure selection means is implemented And the utility usage rate monitored by the usage monitoring means before the implementation of the countermeasure plan is obtained. The utility change amount predicted change value is calculated when the measure plan selected by the measure selection means is multiplied by multiplying the amount, or the utility use amount predicted change value and the measure plan are executed. The utility when the countermeasure plan selected by the countermeasure selecting means is implemented by adding the utility usage amount monitored by the usage amount monitoring means before And estimation means for calculating a use amount prediction value,
A charge calculating means for calculating a utility charge predicted value or a utility charge predicted change value based on the utility usage predicted value or a predicted change value of the utility usage;
At least one of the countermeasure plans selected by the countermeasure selection means , the utility usage amount predicted value, the utility usage amount predicted change value, or both, or the utility fee predicted value, utility fee A living environment proposal system comprising: a transmission unit that transmits the predicted change value or both to the customer. Utility usage monitored by the usage monitoring means before the transmission means transmits the countermeasure proposal selected by the countermeasure selection means to the customer, and utilities monitored by the usage monitoring means after transmission The living environment proposal system according to claim 6 , further comprising: a usage amount change effect calculating unit that compares the usage amount. The information receiving means further receives information from the customer whether or not the countermeasure plan has been implemented,
The estimation means is obtained by using the utility usage predicted value when the countermeasure proposal is implemented and the usage monitoring means for monitoring the utility usage of the customer, after the countermeasure proposal is implemented. An error amount of the utility usage predicted value is calculated and stored based on the utility usage amount, and the error amount is included in the next calculation of the utility usage amount predicted change value or the utility usage predicted value. The living environment proposal system according to any one of claims 5 to 7 , wherein The living environment proposal according to any one of claims 1 to 8, further comprising a privilege granting unit that determines a privilege to be given to the customer when the information receiving unit receives an implementation status of the countermeasure plan from the customer. system.

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