JP2963280B2 - Hold transfer method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of holding a busy line and responding to a hold when a multifunctional telephone, which is an extension terminal accommodated in a private branch exchange, is divided into a plurality of extension groups. The present invention relates to a hold transfer method that enables transfer between groups.

[0002]

2. Description of the Related Art Conventionally, when extension terminals (multifunctional telephones) accommodated in a private branch exchange are configured and operated in a plurality of extension groups according to departments, sections, etc., a line during a call is held and a hold response is made. Was performed only within each extension group.

[0003]

However, in the conventional hold and hold response system as described above, when a hold function button is provided on a multi-function telephone, the hold response of the busy line is held by the hold function button in the extension group. Can be freely transferred on hold, but if you try to transfer to another extension group other than this extension group, you have to perform a special transfer operation, which makes the operation cumbersome. .

An object of the present invention is to solve the above-mentioned problem, and an object of the present invention is to provide a hold transfer system in which another extension group can respond to a hold line of an extension group that has performed a hold operation.

[0005]

SUMMARY OF THE INVENTION In order to achieve the above object of the present invention, a hold transfer system of the present invention accommodates a plurality of multifunctional telephones having function buttons as extension terminals, and the plurality of multifunctional telephones. Is a hold transfer system applied to the private branch exchange configured into a plurality of extension groups, each of the plurality of multifunction telephones , a function button corresponding to the extension group to which the own multifunction telephone belongs, talking
Multi-function phone that puts the call on hold and is in the extension group
And groups Hold function button to respond to hold call machine is suspended, the self multifunction telephone other in other than extension group belonging
A function button corresponding to the line group and the other extension
Other group hold function button to answer a group hold call
When, a display unit corresponding to the other group Hold function button, the other extension group and other groups pending status display means for displaying the pending state is provided of, the private branch telephone exchange, the enhanced phone of the groups Hold function button
It recognizes that it has hold operation by the hold operation
The multi-function phone that was
Before being installed on a multi-function phone in the extension group to which it belongs
Press the group hold function button to keep the
The multi-function telephone that has made the hold operation
Multifunction phones in other extension groups other than the extension group
And hold control means for performing a hold indication that there is provided a held call to the other groups pending status display means, the enhanced phone call by the holding control means
If the current call is put on hold,
Extension group other than the extension group to which the
The other group protection provided to the multifunction telephone in the loop.
When the reservation function button is recognized as being operated,
Calls in the active state are operated by the other group hold function button.
Multifunctional telephone connected to a functional telephone and
Release to release the hold within the extension group to which the handset belongs
Transmission connection means.

[0006] Also, the invention of claim 2, wherein the other in line group are more configuration, the other group Hold feature buttons, a plurality to correspond to each of the plurality of other the line group, and, A plurality of the other group hold status display means are provided corresponding to each of the plurality of other group hold function buttons.

[0007]

According to the present invention, the function button of the multifunction telephone to be accommodated in the private branch telephone exchange, by providing another group Hold function button to respond to held call other in line group, among the extension group Hold transfer becomes possible.

[0008]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows the configuration of a private branch exchange and extension groups connected thereto in this embodiment. In FIG. 1, reference numeral 100 denotes a private branch exchange. The private branch exchange 100 includes a communication path switch 101 for forming a telephone call with various terminals, a central processing unit 102 for controlling the whole private telephone exchange 100, and a switching operation control. The storage device 103 stores various programs such as programs, station data, various tables, and the like.

Reference numeral 104 denotes various extension terminals such as a multifunction telephone having a lamp and function buttons, which are connected to the communication path switch 101. Further, the plurality of extension terminals 104 are divided into a plurality of groups according to, for example, a unit such as a section or the like, and each constitutes one extension group 105. Reference numeral 106 denotes a network connected to the communication path switch 101, such as a public line or a dedicated line.

In this embodiment, the extension terminal 104
A multifunctional telephone is used, and the extension transfer is performed between the extension groups 105 using the function buttons of the multifunctional telephone.

FIG. 2 shows an example of a panel of a multifunction telephone having a lamp and function buttons included in the extension terminal 104. In FIG. 2, reference numeral 200 denotes a multifunctional telephone, 2
01 is a function button part provided on the multi-function telephone 200, 20
Reference numeral 2 denotes a function button having various functions such as holding and holding response operation, and reference numeral 203 denotes a visible lamp which is paired with the function button 202 and displays the status of various functions.

FIG. 3 shows a storage device 10 for managing a plurality of function buttons 202 of the multi-function telephone 202.
3 shows a configuration example of the control data stored in the control data 3. In FIG. 3, reference numeral 300 denotes function button management data for managing a plurality of function buttons provided on the multi-function telephone 200. The function button management data 300 is composed of n blocks for managing n function buttons, with the use and control information of the function button as one block 301 corresponding to each function button.

The function button management data 300 is assigned to each extension group 105, and the function buttons 20 of the multifunction telephone 200 within the same extension group 105 are assigned.
All two applications will be the same.

FIG. 4 shows the structure of the control information 301 when the function button 202 is used as a hold button. In FIG. 4, reference numeral 400 denotes hold button control data including the identification of a hold button as a use of the function button 202, the state of the function button as control information accompanying the function button 202, and information on a person to be held.

In the configuration of the above embodiment, when the function button 202 of the multi-function telephone 200 during a call is pressed, the central processing unit 101 recognizes this and presses the extension group 105 of the multi-function telephone 200 of the button operator. Then, the control information 301 corresponding to the pressed function button 202 in the function button management data 300 corresponding to the extension group is determined. The control information 301 indicates that the hold button control data 40
When it is recognized that the number is 0, the other party's line is put on hold, the other party's line is stored in the held party information in the hold control data 400, and the corresponding function in all the multifunction telephones 200 in the same extension group 105 is set. The hold control for blinking the visible lamp 203 of the button 202 is executed.

In this way, the multifunction telephone 200 in the same extension group 105 is notified of the hold, and when the function button 202 on hold is pressed, the information is stored in the hold control data 400. The held line is extracted based on the held person information, the call is put into a call state, and the hold response control for blinking the visible lamp 203 of the corresponding function button 202 of all the multifunction telephones 200 in the same extension group 105 is executed. Thereby, the same extension group 10
5 facilitates the hold transfer.

FIG. 5 shows the above-mentioned hold transfer to each extension group 1
5 shows a configuration example of the control data 301 for controlling the common hold button to be performed over the area 05. In FIG. 5, reference numeral 500 denotes control data including the identification of the common hold button as the use of the function button 202, and the state of the common hold button and the information of the person to be held as control information accompanying the common hold button. It is stored similarly.

Next, the processing of the hold operation by the common hold button will be described with reference to the flowchart shown in FIG.

First, when the multifunction telephone 200 presses the function button 202 during a call, the central processing unit 102 detects this and executes the processing of step S11. In this step S11, the extension group 105 of the multi-function telephone 200 that has pressed the function button 202 is extracted, the control information 301 corresponding to the function button is extracted from the function button management data 300 corresponding to the extension group 105, and its control is performed. The button type is checked according to the use of the information 301. If the control information 301 has the structure of the control data 500, the function button 202 is recognized as a common hold button, and the process of step S12 is executed. In this step S12,
The state of the function button 202 is identified from the control data 500, and it is determined whether or not the function button 202 is empty. Here, the function button 202
Is empty, the process proceeds to step S13, where a hold tone is transmitted to the line of the other party to make a transition to the held state. In the next step S14, the hold state and the line identification of the held person are set in the control data 500, and in the next step S15, the multi-function telephone 20 in the extension group 105 is set.
The visible lamp 203 of the corresponding function button 202 of 0 is blinked to indicate that the function is suspended. Further, step S1
In step 6, the function button management data 300 corresponding to the extension group 105 other than the extension group 105 of the multi-function telephone 200 having performed the hold operation is searched, and the function button 202 used as the common hold button is searched for. Then, the processing of steps S14 and S15 is executed for the function button 202. Thereby, the hold display is performed on the common hold buttons of the plurality of extension groups.

Next, a description will be given, with reference to the flowchart shown in FIG. 7, of a hold response process for a line to be held held by the common hold button. First, when the function button 202 is pressed after the multi-function telephone 200 goes off-hook, step S21 is performed.
To identify the button type 202. If the button type is recognized as a common hold button, the button state is identified in step S22. If the call is on hold, the process proceeds to step S23, and the line of the callee is extracted from the callee information stored in the control data 500. In the next step S24, the responder is connected to the line to make a call. next,
By executing the processing of step S25, the control data 500 is initialized and the hold is released. Step S2
6, the multifunctional telephone 200 in the extension group 105
The visible lamp 203 of the function button 202 is extinguished to notify that the hold has been released. Further, step S27
, The function button management data 300 corresponding to the extension group 105 other than the extension group 105 of the multi-function telephone 200 that has performed the hold response operation is searched, and the function button 202 used as the common hold button is searched for. Then, the processing of steps S25 and S26 is executed for the function button 202.

FIG. 8 shows a control data 30 for controlling a function button 202 for displaying the holding status of another extension group 105 in addition to the method using the common holding button.
1 is shown. In FIG. 8, reference numeral 800 denotes control data including, as the use of the function button 202, the identification of another extension group hold button, and the state of the other extension group hold button and the information on the person to be held as control information associated therewith. , The reservations of a plurality of extension groups 105 are assigned to independent function buttons 202 and stored.

Next, the processing by operating the hold button for displaying the hold status will be described with reference to the flowchart shown in FIG. When the multi-function telephone 200 is in a call,
When the user presses No. 2 in the same manner as in the case shown in FIG.
1, the type of the function button is checked, and as a result, if the function button is recognized as a hold button, the extension group 1 is processed by the processing of steps S12 to S15 as in the case shown in FIG.
05 is set. Further, the next step S30
In step S31, a search is made for another extension group hold button from the function button management data 300 corresponding to the extension group other than the extension group 105 of the multifunction telephone 200 that has performed the hold operation, and the control data 800 and the function button 202 are subjected to step S31. Then, the process of step S32 is performed, and the extension display is performed on the other extension groups 105.

FIG. 10 is a flowchart showing a hold response process for a line to be held held by the other extension group hold button. First, when the multi-function telephone 200 presses the function button after off-hook, the button type is identified in step S21. If it is recognized that the button is another extension group hold button, steps S23 to S26 are performed as in FIG.
Is released from the extension group 105 by the above processing. Further, in the next step S40, the initial setting of the control data 400 is performed for the hold source extension group 105,
The visible lamp 203 of the function button 202 is extinguished, and the hold release process is executed.

As described above, according to the above-described embodiment, the hold and the hold response can be performed over a plurality of extension groups.

[0026]

As described above, according to the present invention, when the extension terminals accommodated in the private branch exchange are operated in a plurality of extension group configurations, the hold transfer closed in one extension group is performed. It is possible to extend to other extension groups, and it is possible to transfer to another extension group by the same operation as in the extension group.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a private branch exchange according to the present invention.

FIG. 2 is a configuration diagram of a board of a multifunctional telephone housed in a private branch exchange;

FIG. 3 is a configuration diagram of function button management data for managing function buttons of a multifunction telephone.

FIG. 4 is a configuration diagram of control data when a function button is used as a hold button.

FIG. 5 is a configuration diagram of control data when a function button is used as a common hold button.

FIG. 6 is a flowchart illustrating a hold process using a common hold button.

FIG. 7 is a flowchart illustrating a hold response process using a common hold button.

FIG. 8 is a configuration diagram of control data when a function button is used as another extension group hold button.

FIG. 9 is a flowchart illustrating a hold process using a hold button.

FIG. 10 is a flowchart showing a hold response process by another extension group hold button.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 Private branch exchange 101 Call path switch 102 CPU (central processing unit) 103 Storage device 104 Extension terminal 105 Extension group 202 Multifunctional telephone function button 500 Control data for common hold button 800 Control data for other extension group hold button

──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Hirotaka Saito 94, Kojiyama-shi, Fukushima Prefecture, for Funabura, Hitachi Telecom Technology Co., Ltd. (56) References JP-A-2-299389 (JP, A) JP-A-60 −247363 (JP, A) (58) Field surveyed (Int. Cl. ⁶ , DB name) H04M 3/42-3/58 H04Q 3/58-3/62

Claims (2)

(57) [Claims] 1. A hold transfer system which is applied to a private branch exchange which accommodates a plurality of multifunction telephones having function buttons as extension terminals and comprises the plurality of multifunction telephones in a plurality of extension groups. wherein each of the plurality of multi-function telephone, a function button corresponding to the extension group of self multifunction telephone belongs, pending call in progress, and the extension
Multifunction phone in group answers held call
And groups hold function button, another extension grayed other than the extension group that own multi-function phone belongs
Function button corresponding to the loop, and the other extension
Another group hold function button that responds to the hold call of the group, and display means corresponding to the other group hold function button, wherein another group hold state display means for displaying the hold state of the other extension group is provided, In the private branch exchange, the multi- function telephone is activated by the group hold function button.
It recognizes that it has hold operation Te, the calls in multifunction telephone that the hold operation is a call, to the enhanced phone belongs
Said group provided to a multi-function telephone in an extension group
Hold in a state that can be responded by the loop hold function button,
And the extension group to which the multifunction telephone that performed the hold operation belongs.
Multi-function phones in extension groups other than loop
And hold control means for performing a hold indication that the there are pending calls to the other groups pending status display means, the enhanced phone is busy by the holding control means
When a call is put on hold, the
Extension groups other than the extension group to which the feature phone belongs
The other group holding machine provided in the multifunction telephone in the group
When the function button is recognized as being operated,
Multi-function by operating the other group hold function button
A multifunctional telephone connected to a telephone and having the hold operation performed
Transfer connection that releases the hold within the local extension group to which the
Provided with connection means, hold transfer method, characterized in that. Wherein and the other in the line group is plural structure, the other group Hold feature buttons, a plurality to correspond to each of the plurality of other the <br/> line group, and the other groups 2. The hold transfer system according to claim 1, wherein a plurality of hold state display means are provided corresponding to each of the plurality of other group hold function buttons.