JP2939800B2 - Automatic dispatch system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for efficiently allocating vehicles in the business of transporting passengers, cargo, and the like by vehicles as requested by customers.

[0002] This is an extremely effective system in the business of allocating vehicles according to customer orders, for example, in taxi business.

[0003]

2. Description of the Related Art Conventionally, in this type of vehicle dispatching system, a dispatcher asks the name of a customer and a dispatching place by telephone or the like, writes down a memo, and hands it to the dispatcher. It was to call and dispatch vehicles.

[0004]

However, the dispatching system described above is used to write a memo of the receptionist, hand over the memo to the dispatcher, call the vacant dispatcher, and so on, to complete one dispatch for giving a vacant instruction. It takes a lot of time,
When the dispatch was crowded, it was necessary to increase the number of dispatchers, which was economically difficult. The present invention has been made to solve such a problem, and has as its object to realize a reasonable and economical vehicle dispatch system.

[0005]

FIG. 1 is a diagram for explaining the basic principle of the present invention and is a schematic diagram of a system. 1 is a customer telephone. 2 is a telephone line. 3 is a wireless base station. Reference numeral 4 denotes a wireless relay voice response device. Reference numeral 5a denotes a wireless device of the wireless base station. Reference numeral 6a denotes a microphone terminal of the wireless device, to which a voice from a wireless relay voice response device is input. 7
Is a speaker terminal of the wireless device, and outputs a voice or a signal to the wireless relay voice response device. Reference numeral 8 denotes a wireless mobile station. 5b is a wireless device of the wireless mobile station. 6b is a microphone terminal of the wireless device. Reference numeral 9 denotes a microphone connected to the wireless device. Reference numeral 10 denotes a dispatch confirmation signal transmission switch attached to the wireless device. Reference numeral 11 denotes a call request signal transmission switch attached to the wireless device.

In FIG. 1, a radio relay voice response device is installed between a radio of a radio base station and an external telephone line, and is connected to both the radio of the radio base station and the telephone line. On the other hand, means for causing the radio mobile station to transmit a dispatch confirmation signal from the radio of the radio mobile station to the radio base station, and a direct call request signal with the customer corresponding to the dispatch confirmation signal from the radio of the radio mobile station to the radio base station. A radio having means for transmitting to the station is installed.

FIG. 2 is a schematic block diagram showing the contents of the wireless relay voice response device. In FIG. 2, reference numeral 101 denotes a CPU, which controls the operation of the wireless relay voice response device. 102
Is a ROM in which a program for controlling the wireless relay voice response device is stored. Reference numeral 103 denotes a RAM, which stores data required when the program operates. Reference numeral 104 denotes a search information storage unit, which is a storage device such as a hard disk, and stores a comparison table of numbers and addresses that can specify addresses such as telephone numbers, and signal data of vehicles and a vehicle number comparison table. The address can be specified by the customer inputting the number from the number / address comparison table. When the signal is received from the signal data and the car number comparison table, it is possible to specify which vehicle. 105 is a customer input number information storage unit,
It comprises a storage device such as a hard disk. Reference numeral 106 denotes a voice information storage unit which includes a storage device such as a hard disk, and stores voice from a customer and voice messages to be transmitted to the customer. A telephone line transmitting / receiving unit 107 is connected to a public telephone line. 108 is a speech synthesis unit,
Convert character data to audio data. A wireless transmission unit 109 is connected to the microphone terminal of the wireless device and transmits sound to the microphone terminal of the wireless device. Reference numeral 110 denotes a wireless receiving unit which is connected to a speaker terminal of the wireless device and receives audio and signals from the speaker terminal of the wireless device. A signal data converter 111 converts a signal received by the wireless receiver into data that can be handled by a program. Reference numeral 112 denotes a customer voice information storage unit, which comprises an external storage device such as a hard disk, and stores and records voice messages input by the customer.

[0008] The wireless relay voice response apparatus includes means for performing an automatic voice response to a customer's telephone, means for holding a correspondence table of numbers and addresses such as telephone numbers or member numbers for specifying addresses, , The customer is prompted to enter a number for search, and the address of the dispatch destination can be searched from the number entered by the customer. The wireless relay voice response device has means for transmitting the searched address to the wireless mobile station by voice, and can notify the wireless mobile station of the searched address with the number input by the customer. Further, the wireless relay voice response device has means for recording voice input by the customer, and when the customer inputs the address by voice, the voice can be notified to the wireless mobile station.

On the other hand, when the driver of the wireless mobile station accepts the dispatch, the dispatch confirmation signal transmission switch of the radio device is pressed, and the dispatch confirmation signal can be transmitted from the radio device of the radio mobile station to the radio base station. . When a direct call with the customer is desired, the direct call request signal transmission switch of the wireless device is pressed, and the direct call request signal can be transmitted from the wireless device of the wireless mobile station to the wireless base station.

[0010] Further, the wireless relay voice response apparatus includes means for receiving a vehicle assignment confirmation signal from a wireless mobile station, means for specifying a vehicle to be assigned from the received vehicle assignment confirmation signal, and a request for a direct call from a wireless mobile station to a customer. When a signal is received, a means for automatically transmitting a call to the customer's telephone number and relaying the call between the wireless mobile station and the customer is also provided. When the signal is received, the wireless mobile station of the vehicle can be identified, and the wireless mobile station of the vehicle can be relayed to the customer's telephone. As a result, the driver of the wireless mobile station can notify the customer of the dispatch from the wireless mobile station to the customer through the customer's telephone.

[0011]

Therefore, according to the present invention, the reception time for dispatching can be shortened, and the labor of the receptionist and the dispatcher can be omitted, which is economical. In addition, there is an effect that a direct call between the wireless mobile station and the customer can be made without human intervention, and the vehicle can be correctly dispatched.

Embodiment 1 Hereinafter, a first embodiment of the present invention will be described with reference to the drawings. FIG. 3 is a flowchart in this embodiment, and corresponds to claim 1. First, in step S1, a call for a vehicle allocation request from a customer is received. In step S2, a message prompting the customer to enter a telephone number or a member number for specifying the address of the place where dispatch is desired is retrieved from the voice information storage unit 106 of the wireless relay voice response device, and is transmitted to the customer via the telephone line. Send. In step S3, the number received by the customer through the telephone is received, and the information on the number is stored in the customer input number information storage unit 105. In step S4, an address is searched using the information on the customer input number stored in S3 and the search information section 104. In step S5, the telephone line with the customer is disconnected.

In step S6, the address of the customer is transmitted by voice from the radio transmission unit to the radio mobile station. The address data is converted into voice by the voice synthesis unit 108 and transmitted. If there is a vehicle that can be dispatched to the address conveyed by voice, the driver of the vehicle presses the dispatch confirmation signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a dispatch confirmation signal is transmitted from the wireless device of the wireless mobile station to the wireless base station. The vehicle allocation confirmation signal is received by the wireless receiving unit 110 of the wireless relay voice response device via the speaker terminal of the wireless device of the wireless base station. If it is confirmed in step S7 that the vehicle allocation confirmation signal has been received from the wireless mobile station, in step S8, a vehicle that can be allocated is identified from the signal. Step S9
To automatically call the customer's phone. When the telephone number is input in step S3, the telephone number of the customer is retrieved from the customer input number information storage unit and transmitted. If a number such as a member number has been input without inputting the telephone number in S3, the telephone number is searched and retrieved from the search information storage unit 104. When a call is made with the customer, a voice message indicating that the vehicle can be dispatched is retrieved from the voice message storage unit 106 in step S10.
Send to customer over telephone line.

As described above, according to the first embodiment, the vehicle can be dispatched accurately without human intervention.

(Embodiment 2) Hereinafter, a second embodiment of the present invention will be described with reference to the drawings. FIG. 4 is a flowchart in this embodiment, and corresponds to claim 2. First, in step S21, a telephone call for a dispatch request from a customer is received. In step S22, a message prompting voice input of the address and input of the customer's telephone number is sent to the voice information storage unit 1.
06 and send it to the customer over the telephone line. In step S23, the voice of the address input from the customer's telephone in response to the message in S22 is stored and recorded in the voice information storage unit 106, and the customer's telephone number is stored in the customer input number information storage unit. As soon as these recording and storage are completed, the telephone line with the customer is disconnected in step S24.

At step S25, the voice information storage unit stores
Send the voice of the customer's address that has been recorded. If there is a vehicle that can be dispatched to the address conveyed by voice, the driver of the vehicle presses the dispatch confirmation signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a dispatch confirmation signal is transmitted from the wireless device of the wireless mobile station to the wireless base station. The vehicle allocation confirmation signal is received by the wireless receiving unit 110 of the wireless relay voice response device via the speaker terminal of the wireless device of the wireless base station. If it is confirmed in step S26 that the vehicle assignment confirmation signal has been received from the wireless mobile station, in step S27 a vehicle that can be assigned is identified from the signal.
In step S28, a call is automatically sent to the customer's telephone. The customer's telephone number is retrieved from the customer input number information storage. When a call is made with the customer, a voice message indicating that the vehicle can be dispatched is retrieved from the voice message storage unit 106 in step S29 and transmitted to the customer via a telephone line.

As described above, also according to the second embodiment,
Vehicles can be accurately dispatched without human intervention.

(Embodiment 3) Hereinafter, a third embodiment of the present invention will be described with reference to the drawings. FIG. 5 is a flowchart in this embodiment, and corresponds to claim 3. First, in step S41, a call for a dispatch request from a customer is received. In step S42, a message prompting the customer to input a telephone number or a member number for specifying the address of the place where the vehicle is desired to be dispatched is taken out from the voice information storage unit 106 of the wireless relay voice response device, and sent to the customer via the telephone line. Send. In step S43, the number received by the customer through the telephone is received, and the number information is stored in the customer input number information storage unit 1.
05. In step S44, the address is searched using the information of the customer input number stored in S43 and the search information unit 104. If the address could not be retrieved in step S45, a message prompting voice input of the address is retrieved from the voice information storage unit 106 in step S46, and transmitted to the customer via a telephone line. In step S47, the voice of the address input from the telephone of the customer in response to the message of S66 is stored and recorded in the voice information storage unit 106. Upon completion of the recording, the telephone line with the customer is disconnected in step S48. If the address is found in step S45, the telephone line with the customer is disconnected in step S48 as soon as the address is found.

In step S49, the address of the customer is transmitted by voice from the radio transmission unit to the radio mobile station. If no address is found in S45, the voice of the customer's address recorded and recorded in the voice information storage unit is converted. If found, the address data is converted into voice by the voice synthesis unit 108 and transmitted. If there is a vehicle that can be dispatched to the address conveyed by voice, the driver of the vehicle presses the dispatch confirmation signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a dispatch confirmation signal is transmitted from the wireless device of the wireless mobile station to the wireless base station. The vehicle allocation confirmation signal is received by the wireless receiving unit 110 of the wireless relay voice response device via the speaker terminal of the wireless device of the wireless base station. In step S50, when the reception of the dispatch assignment confirmation signal from the wireless mobile station is confirmed,
In step S51, a vehicle that can be dispatched is specified from the signal. In step S52, a call is automatically sent to the customer's telephone. When the telephone number is input in step S43, the telephone number of the customer is retrieved from the customer input number information storage unit and is transmitted.
If a number such as a member number has been input without inputting a telephone number in S43, the telephone number is searched and retrieved from the search information storage unit 104. Step S when a call is made with the customer
At 53, a voice message that can be dispatched is retrieved from the voice message storage unit 106 and transmitted to the customer via a telephone line.

As described above, also according to the third embodiment,
Vehicles can be accurately dispatched without human intervention.

(Embodiment 4) Hereinafter, a fourth embodiment of the present invention will be described with reference to the drawings. FIG. 6 is a flowchart in the present embodiment. The present embodiment is directed to an automatic dispatching system according to claim 3, further comprising means for transmitting a signal indicating a request for a direct telephone call with a customer from a radio of the radio mobile station to the radio base station. When a signal indicating a direct call request with the customer is received from the wireless relay voice response device, a means for automatically transmitting to the customer's telephone number and relaying the telephone call between the wireless mobile station and the customer is provided.
An automatic dispatching system including means for realizing a direct call between a wireless mobile station and a customer. First, in step S61, a telephone call for a dispatch request from a customer is received. In step S62, a message prompting the customer to enter a telephone number or a member number for specifying the address of the place where dispatch is desired is retrieved from the voice information storage unit 106 of the wireless relay voice response device, and is transmitted to the customer via the telephone line. Send. In step S63, the number received by the customer through the telephone is received, and the information on the number is stored in the customer input number information storage unit 105. In step S64, an address is searched using the information of the customer input number stored in S63 and the search information unit 104. If the address cannot be retrieved in step S65, a message prompting voice input of the address is retrieved from the voice information storage unit 106 in step S66, and transmitted to the customer via a telephone line. In step S67, the voice of the address input from the telephone of the customer in response to the message in S66 is stored and recorded in the voice information storage unit 106. Upon completion of the recording, the telephone line with the customer is disconnected in step S68. If the address is found in step S65, the telephone line with the customer is disconnected in step S68 as soon as the address is found.

In step S69, the address of the customer is transmitted by voice from the radio transmission unit to the radio mobile station. If no address is found in S65, the voice of the customer's address recorded and recorded in the voice information storage unit is converted. If found, the address data is converted into voice by the voice synthesis unit 108 and transmitted. If there is a vehicle that can be dispatched to the address conveyed by voice, the driver of the vehicle presses the dispatch confirmation signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a dispatch confirmation signal is transmitted from the wireless device of the wireless mobile station to the wireless base station. The vehicle allocation confirmation signal is received by the wireless receiving unit 110 of the wireless relay voice response device via the speaker terminal of the wireless device of the wireless base station. When the reception of the vehicle allocation confirmation signal from the wireless mobile station is confirmed in step S70,
In step S71, a vehicle that can be dispatched is specified from the signal. In step S72, a call is automatically sent to the customer's telephone. When the telephone number is input in step S63, the telephone number of the customer is retrieved from the customer input number information storage unit and is transmitted.
If a number such as a member number has been input without inputting the telephone number in S63, the telephone number is searched and retrieved from the search information storage unit 104. Step S when a call is made with the customer
At 73, the voice message that can be dispatched is retrieved from the voice message storage unit 106 and transmitted to the customer via the telephone line. Thereafter, the wireless relay voice response apparatus waits for a call request signal from a wireless mobile station of a vehicle that can be dispatched. When a vehicle that can be dispatched arrives at or is expected to arrive at the customer's address, the driver presses a call request signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a call request signal is transmitted from the radio to the radio base station. The call request signal passes through the speaker terminal of the wireless device of the wireless base station and is transmitted to the wireless receiving unit 1 of the wireless relay voice response device.
Received at 10. When the reception of the call request signal is confirmed in step S74, the call is automatically transmitted to the customer's telephone in step S75. Step S if the telephone line is connected to the customer
At 76, the call between the driver of the dispatchable vehicle and the customer is relayed, and the driver notifies the customer of the dispatch.

As described above, also according to the fourth embodiment,
Vehicles can be accurately dispatched without human intervention.

(Embodiment 5) Hereinafter, a fifth embodiment of the present invention will be described with reference to the drawings. FIG. 7 is a flowchart in the present embodiment. In the present embodiment, in the automatic dispatch system according to claim 4, when a signal indicating dispatch confirmation is not received for a certain period of time, a means for automatically transmitting to the customer and making an announcement that dispatch is impossible is wirelessly provided. This is an automatic dispatching system provided in the relay voice response device, and corresponds to claim 5. First, in step S81, a call for a dispatch request from a customer is received. In step S82, a message prompting the customer to enter a number, such as a telephone number or a member number for specifying the address of the place where dispatch is desired, is extracted from the voice information storage unit 106 of the wireless relay voice response apparatus.
Send to customer over telephone line. In step S83, the number received by the customer through the telephone is received, and the information on the number is stored in the customer input number information storage unit 105. S8 in step S84
The information of the customer input number stored in step 3 and the search information section 10
Use 4 to search for an address. If the address cannot be retrieved in step S85, a message prompting voice input of the address is retrieved from the voice information storage unit 106 in step S86, and transmitted to the customer via a telephone line. In step S87, the voice of the address input from the telephone of the customer in response to the message in S86 is stored and recorded in the voice information storage unit 106. Upon completion of the recording, the telephone line with the customer is disconnected in step S88. If the address is found in step S85, the telephone line with the customer is disconnected in step S88 as soon as the address is found.

In step S89, the address of the customer is transmitted by voice from the radio transmission unit to the radio mobile station. If no address is found in S85, the voice of the customer's address stored and recorded in the voice information storage unit is converted. If found, the address data is converted into voice by the voice synthesis unit 108 and transmitted. If there is a vehicle that can be dispatched to the address conveyed by voice, the driver of the vehicle presses the dispatch confirmation signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a dispatch confirmation signal is transmitted from the wireless device of the wireless mobile station to the wireless base station. The vehicle allocation confirmation signal is received by the wireless receiving unit 110 of the wireless relay voice response device via the speaker terminal of the wireless device of the wireless base station. When the reception of the vehicle allocation confirmation signal from the wireless mobile station is confirmed in step S90,
In step S91, a vehicle that can be dispatched is specified from the signal. In step S92, a call is automatically sent to the customer's telephone. If the telephone number is input in step S83, the telephone number of the customer is retrieved from the customer input number information storage unit and is transmitted.
If a number such as a member number has been input without inputting a telephone number in S83, the telephone number is searched and retrieved from the search information storage unit 104. Step S when a call is made with the customer
At 93, the voice message that can be dispatched is taken out of the voice message storage unit 106 and transmitted to the customer via the telephone line. Thereafter, the wireless relay voice response apparatus waits for a call request signal from a wireless mobile station of a vehicle that can be dispatched. When a vehicle that can be dispatched arrives at or is expected to arrive at the customer's address, the driver presses a call request signal transmission switch attached to the radio of the radio mobile station. When the switch is pressed, a call request signal is transmitted from the radio to the radio base station. The call request signal passes through the speaker terminal of the wireless device of the wireless base station and is transmitted to the wireless receiving unit 1 of the wireless relay voice response device.
Received at 10. When the reception of the call request signal is confirmed in step S94, the call is automatically transmitted to the customer's telephone in step S95. Step S if the telephone line is connected to the customer
At 96, the call between the driver of the dispatchable vehicle and the customer is relayed, and the driver informs the customer of the dispatch. Step S90
When the dispatch confirmation signal is not transmitted from anywhere even after a certain period of time has elapsed, an automatic call is transmitted to the customer's telephone in step S97. Step S if the telephone line is connected to the customer
In 98, a message indicating that the vehicle cannot be dispatched
6 and send the voice message to the customer over the telephone line.

As described above, also according to the fifth embodiment,
Vehicles can be accurately dispatched without human intervention.

[0027]

As is apparent from the above embodiment, the present invention is a combination of a radio relay voice response device and a radio unit of a radio mobile station having a signal transmitting means for the present invention, and a vehicle without human intervention. It is economical because you can dispatch vehicles. In addition, direct communication between the customer and the driver is possible by the combination of the device and the wireless device, which has an effect that the vehicle can be dispatched without error.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of the present invention.

FIG. 2 is a schematic block diagram of a wireless relay voice response device used in the present invention.

FIG. 3 is a flowchart in the first embodiment of the present invention.

FIG. 4 is a flowchart in a second embodiment of the present invention.

FIG. 5 is a flowchart in a third embodiment of the present invention.

FIG. 6 is a flowchart in a fourth embodiment of the present invention.

FIG. 7 is a flowchart in a fifth embodiment of the present invention.

[Explanation of symbols]

 Reference Signs List 1 customer telephone 2 telephone line 3 wireless base station 4 wireless relay voice response device 5 wireless device 6 microphone terminal 7 speaker terminal 8 wireless mobile station 9 microphone 10 dispatch confirmation signal transmission switch 11 direct call request signal transmission switch 101 CPU 102 ROM 103 RAM 104 search information storage unit 105 customer input number information storage unit 106 voice message storage unit 107 telephone line transmission / reception unit 108 voice synthesis unit 109 wireless transmission unit 110 wireless reception unit 111 signal data conversion unit 112 customer voice information storage unit

Claims (3)

(57) [Claims] 1. Between a telephone line and a radio of a radio base station,
A means for automatically responding to a customer's dispatch request telephone by voice, a means for holding a telephone number input from a telephone line or a number for specifying an address such as a member number, and a means for holding voice input from a telephone line Means for transmitting the input voice to the wireless mobile station, means for receiving a signal from the wireless mobile station, and a vehicle for dispatching from the signal when a signal indicating vehicle allocation confirmation is received from the wireless mobile station. And a means for automatically transmitting a call to the customer's telephone number when receiving a signal indicating vehicle allocation confirmation, and an announcement of vehicle allocation confirmation. An automatic dispatching system realized by installing a radio in the radio mobile station, comprising means for connecting to both radios of the station and transmitting a signal indicating vehicle allocation confirmation from the radio of the radio mobile station to the radio base station 2. The automatic dispatching system according to claim 1 , further comprising means for transmitting a signal indicating a request for a direct call with a customer from the radio of the radio mobile station to the radio base station. When a signal indicating a direct call request with a customer is received from a wireless mobile station, the wireless relay station is provided with means for automatically transmitting a call to the customer's telephone number and relaying the telephone call between the wireless mobile station and the customer. Automatic dispatch system with means for realizing a direct call between the customer and the customer. 3. The automatic dispatching system according to claim 1 , further comprising, when no signal indicating a dispatch confirmation has been received for a predetermined period of time, automatically transmitting to the customer an announcement that dispatch is impossible. Automatic dispatching system provided with means for performing the following in a wireless relay voice response device.