JP2810801B2 - Information inquiry method using facsimile machine - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention intensively processes various processing requests from, for example, a facsimile machine installed at each branch office of a bank, and various offices installed at a district center. The present invention relates to an information inquiry method for requesting a predetermined information processing to an information processing apparatus to perform the information processing and inquiring a result of the processing.

[0002]

2. Description of the Related Art Conventionally, for example, in a financial institution such as a bank, an information processing device or the like installed in a district center is made to read a predetermined form by a facsimile device installed in each branch office or the like. Utilizing a system that transmits image data and causes the information processing device or the like to recognize the image data, convert the image data into character data, and perform predetermined processing (hereinafter, such a system is referred to as a “FAX-OCR system”) For example, we are conducting money transfer transactions.

[0003] A description will now be given of how a foreign exchange transfer transaction is performed using the FAX-OCR system.

[0004] At a counter of a business office, a customer submits a request for exchange transfer written by the customer to a receptionist who is a bank clerk, in order for the customer to make an exchange transfer to a bank. Then, the receptionist receives the exchange transfer request form from the customer, and submits the exchange transfer request form to the operator of the present system (the receptionist may also serve as the operator). When the operator causes a facsimile machine (for example, FAX 1a in FIG. 2 ) installed in a sales office to read the exchange request, the facsimile machine reads the transfer request and converts it into image data (normally compressed). Then, for example, the image data is transmitted to the information processing device installed in the district center via a communication line. The image data transmitted by the facsimile machine installed at the branch office is converted into character data by the information processing device, and after performing necessary processing related to the exchange transfer processing, the exchange transfer request message is transmitted to the host computer. Then, the exchange transfer processing is performed by the host computer.

[0005] As described above, although the transfer transaction of foreign exchange that has been requested by the customer is executed, sent from the branch office
Since the contents of the received transfer request form will be processed at the district center,
Location differences between branch offices and district centers, and
There is a time lag between the request work and the processing at the district center
Work that is unique to the FAX-OCR system
You. That is , for the operator of the business office, the processing status of the foreign currency transfer processing based on the foreign currency transfer request sent from the facsimile machine installed in the business office (for example, check whether the data has been transmitted to the host computer, check or correct the entry data, etc.) Is being implemented at the district center) at an appropriate time. For this reason, it is necessary to inquire the processing status to the district center, and FIG. 10 shows the flow of processing when the business office inquires the processing status to the district center. That is, in the step of FIG. 10, the operator of the sales office makes a telephone call to the district center regarding the processing status to be inquired. In the district center, based on the telephone call, in a step, for example, the inquiry information is searched from an input / output device such as a workstation connected to the information processing device, and the answer information which is the search result output to the output device is retrieved. While watching, the answer information is answered by telephone to the operator of the sales office in step. Alternatively, when there is a large amount of answer information, the operator of the district center prints out on paper by an output device such as a photo printer connected to the information processing device as in the step, and is installed at the district center. The facsimile machine reads the sheet on which the answer information is recorded, transmits the sheet to the facsimile machine installed in the branch office (step), and outputs the answer information (step).

[0006]

In the information inquiry system in the FAX-OCR system as described in the prior art, the operator of the district center needs to respond to the inquiry from the sales office, that is, the telephone from the office. There are many occurrences such as reception by contact, answer by telephone, search operation of answer information based on inquiry information, transmission operation by facsimile machine, and the like. For this reason, FAX-OCR system aimed at labor-saving sum of foreign currency transfer transactions in the branch office side, in the other hand, has become a burden on the district center side of the business, and further, management
Delays in information inquiry and troublesome telephone calls for stores
And so on.

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and aims to reduce the number of inquiries to respond to inquiries from business offices and the like in a district center and to perform business processing related to inquiries to those who inquire about business offices and the like. It is an object of the present invention to provide an information inquiry system using a facsimile machine which can improve efficiency.

[0008]

Means for Solving the Problems In order to solve such problems, the present invention has been made as follows. That is, a transmission facsimile apparatus capable of transmitting information, a reception facsimile apparatus capable of receiving information and outputting the information to a medium, and a foreign exchange transfer connected to the transmission facsimile apparatus and the reception facsimile apparatus via a communication line. District
In a FAX-OCR system having an information processing device installed in the district center , the information processing device installed in the district center is:
Data transfer information processing apparatus exchange of the district center installation
When performing the process of transmitting to the HOST, the exchange transfer data
Processing status information storage means for storing processing status information associated with transmission processing to the HOST of the data, reception means for receiving inquiry request information transmitted by the transmission facsimile apparatus,
Inquiry content determining means for determining the content of the inquiry based on the inquiry request information received by the receiving means, and when the inquiry content determining means determines that the inquiry is for information stored in the processing status information storage means Answer information creating means for creating answer information based on the processing state information stored in the processing state information storing means; and a facsimile apparatus for determining a facsimile apparatus to receive the answer information created by the answer information creating means. Facsimile apparatus determining means, and transmitting means for transmitting the answer information to the facsimile apparatus determined by the receiving facsimile apparatus determining means, and the receiving facsimile apparatus determining means, The receiving facsimile machine is determined using the trusted facsimile machine information. The receiving facsimile device determining unit determines the receiving facsimile device using the inquiry request information, and the receiving facsimile device determining unit determines the receiving facsimile device using the answer information. The receiving facsimile apparatus determining means determines that the receiving facsimile apparatus cannot receive when the transmitting means transmits predetermined information to the receiving facsimile apparatus. If the the receiving facsimile machine in which it was decided to have an alternative receiving facsimile apparatus determining means for determining another receiving facsimile apparatus.

[0009]

[Function] In the information inquiry method using the facsimile apparatus having the above-described configuration, the information processing apparatus installed in the district center uses a foreign exchange.
When performing the transfer process of the transfer data to HOST ,
The processing status information storage means stores the H
When processing status information associated with the transmission process to the OST is stored, and the inquiry request information is transmitted from the transmission facsimile machine capable of transmitting the information to the information processing device installed in the district center via the communication line. The information processing apparatus receives the inquiry request information by a receiving unit, the inquiry content determining unit determines the inquiry content based on the inquiry request information received by the receiving unit, and the inquiry content determining unit performs the processing. If it is determined that the inquiry is related to information stored in the status information storage unit, the response information generation unit generates response information based on the processing status information stored in the processing status information storage unit, and When the reply information is transmitted to a facsimile device connected via a communication line, which is determined by the receiving facsimile device determining means,
The facsimile apparatus receives the answer information and outputs the answer information to a medium.

[0010]

Further, the receiving facsimile apparatus determining means determines a receiving facsimile apparatus using the transmitting facsimile apparatus information, the inquiry request information, and the answer information.

Further, the receiving facsimile apparatus determining means has an alternative receiving facsimile apparatus determining means. When transmitting predetermined information to the receiving facsimile apparatus, the receiving facsimile apparatus determines that the receiving facsimile apparatus cannot receive the data. The predetermined information is transmitted to the facsimile apparatus determined by the facsimile apparatus determining means.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a conceptual diagram of the present invention, FIG. 2 is an explanatory diagram of an embodiment of the present invention (in the case of inquiry processing), FIG. 3 is an explanatory diagram of an embodiment of the present invention (in the case of transfer processing), and FIG. FIG. 5 is a flowchart of an embodiment of the present invention, FIG. 6 is an example of an inquiry request form, and FIG.
FIG. 8 is an example of an inquiry response output (in the case of a transaction status inquiry), FIG. 9 is an example of an inquiry response output (in the case of a case number information inquiry), and FIG. 10 is an example of a conventional inquiry.
First, the configuration and hardware configuration of the FAX-OCR system of the present invention will be described with reference to FIGS. In FIG. 2, reference numeral 1a denotes a facsimile machine (hereinafter, referred to as "FAX"), which is installed in each branch such as a bank. FA
X1a is a facsimile machine installed in a district center that centrally manages each business office via a communication line 2 (for example, a public line is used as the communication line, but is not limited to this).
It is connected to the OCR controller 3 and has a FAX-O
The CR control device 3 is installed in the same district center as F
It is connected to the AX-OCR processing device 4. FAX-O
The CR processing device 4 is further connected to a terminal control device 9, and the terminal control device 9 is connected via a communication line to a host computer (hereinafter, referred to as "HOST") 10 installed in an office or the like of a bank. The FAX-OCR control device 4 mainly performs reception and transmission processing of image data (normally compressed) with the FAX 1a, and as shown in FIG. 4, a processor 31, a memory 32, and a communication control unit. 33, workstation control unit 34, line control unit 35, disk device control unit 36, image conversion unit 3
The FAX-OCR controller 4 is connected to a disk device 6a and a workstation (hereinafter, referred to as "WS") 5a as shown in FIG. The FAX-OCR processing device 5 mainly includes an FA
Based on the image data received by the X-OCR control device 4, it requests the recognition device 7 to perform a recognition process,
5b and the terminal control device 9. The processor 41, the memory 42, the disk device control unit 43, the photo printer control unit 44, the workstation control unit as shown in FIG. 45, timer 4
6, a communication control unit 47 and a recognition device control unit 48. As shown in FIG. 2, the FAX-OCR processing device 5 is connected to a plurality of recognition devices 7, disk devices 6b, photo printers 8, and WSs 5b. I have.

Next, referring to FIG. 2, the above-described FAX-OC
One embodiment of the present invention will be described in detail based on a transaction operation in a financial institution using the R system, but in order to facilitate understanding, a conceptual diagram of the present invention shown in FIG. The outline of the present invention will be described. That is, FAX for transmission
When predetermined information (for example, inquiry request information based on an inquiry request form) is transmitted from (FAX 1a in FIG. 2), the information processing apparatus (FAX-OCR control device 4 and FAX-OCR in FIG. 2).
The processing device 5) receives the inquiry request information from the FAX for transmission by the receiving means, and based on the received inquiry request information, the inquiry content determining means determines the content of the inquiry. Answer), and the receiving facsimile determined by the receiving facsimile apparatus determining means (for example, the facsimile 1a in FIG. 2. In this example, the transmitting facsimile happens to occur).
And the receiving fax are the same fax, but they are not always the same. This will be described in detail later. The transmitting means transmits the answer information to the request.

Next, the FAX-OCR described above with reference to FIG.
An embodiment of the present invention will be described in detail based on a transaction operation in a financial institution using the system. This business is a currency exchange business, and it is assumed that an operator belonging to a bank branch has been requested by a customer to perform a currency transfer transaction. When the operator receives the transfer request written by the customer at the sales office window from the customer (step), the operator causes the facsimile 1a installed in the business office to read the transfer request (step). Thereby, the FAX 1a reads the transfer request form,
The data is converted into image data (compressed) and transmitted to the FAX-OCR control device 3 installed in the district center via the communication line 2. The image data received by the FAX-OCR control device 3 is temporarily stored in the DK 6a (step) and then transmitted to the FAX-OCR processing device 4. Next, the FAX-OCR processing device 4 sets the FAX-OCR
The image data received from the CR control device 3 is converted into character data using the recognition device 7. When converting to character data, the entire received image data (that is, the entire contents of one transfer request form is converted into image data)
May be converted to character data uniformly, or a specific part of the image data is first converted to character data, and then the character data is used to determine which part of the image data is to be converted to character data. It is also possible to convert only the determined part into character data. When the amount of image data is large, the image data should be converted into original image data (for example, the mark or pattern when a bank mark or pattern is printed on the transfer request form) and character data In the case where image data and image data are mixed, the latter is more effective for shortening the conversion time to character data and improving the conversion rate to character data. The method may be any of the above, and is not limited to the above method. When the conversion from the image data to the character data is completed, it is determined whether or not the currency transfer process is to be performed based on the character at the specific position of the character data. If the transfer process is performed, the character data is converted into an image corresponding to the character data. The data is stored in the disk device 6b together with the data (that is, the image data to be converted into character data) (step). In the case of the transfer processing, the FAX-OCR processing device 4
Performs a predetermined process based on the character data of the transfer process stored in the disk device 6b in a step, edits the data into a predetermined format, and, if necessary, combines the image data with the CRT display which is a display unit of the WS5. Etc. (step). Operators belonging to the district center
In step S5, the transfer transaction data displayed on the display unit of the WS5 is checked and, if necessary, the transfer transaction data is corrected by an operation unit such as a keyboard of the WS5.
Is pressed, the FAX-OCR processor 4 determines that the exchange transfer data displayed on the display unit of the WS 5 is correct, edits the data into a predetermined not-shown electronic message format, and edits the data into the terminal controller 9. Is transmitted to the HOST 10 via (step). Here, in the case where the FAX-OCR processing device 4 transmits a predetermined electronic message to the HOST 10 via the terminal device 9, the processing status accompanying the transmission is stored in the disk device 6b in association with the electronic message. The information stored at this point is used as answer information in an inquiry process described later. The details of the specific processing status are as follows. That is, a transmission result (normal or abnormal end) to the HOST 10, a pass number, and the like. As other information used as answer information, for example, as information to be stored when converting image data to character data, F
There are a reception time from the AX (that is, a reception time from the branch office as a district center), an exchange transaction type, a transfer amount, a fee, and the like. As other information, there are a correction status and a verification status in WS. The answer information is not limited to these. As described above, the exchange transfer processing is performed.

Next, the inquiry processing which is the central part of the present invention will be described.

Here, the branch office sends the district center a processing status (ie, F
A description will be given of a case in which the AX-OCR processing device 4 makes an inquiry about the exchange transfer process. FIG. 2 is a diagram showing the flow of the inquiry process from the branch office in the present invention, and the outline of the inquiry process will be described below based on this diagram. The operator who belongs to the branch office fills in the inquiry request form shown in FIG. 6 with the information to be inquired, and reads the inquiry request form from the FAX 1a installed in the branch office (step). Inquiry information is transmitted to the control device 3. Then, the processing status information stored in the FAX-OCR processing device 4 is taken out, edited into predetermined character data and format, converted into image data, and converted into FAX1 data.
a (step). For example, information shown in FIGS. 8 and 9 is output to the FAX 1a (step).

Next, the inquiry process will be described in detail with reference to the flowchart of FIG. The operator belonging to the sales office fills in the information to be inquired in the inquiry request form shown in FIG. 6, and causes the FAX 1a installed in the business office to read the inquiry request form (step S1). The FAX 1a reads the inquiry request form, converts it into compressed image data, and transmits the FAX-OCR installed at the district center via the communication line 2.
Transmit to the control device 3. The image data transmitted from the FAX 1a of the office is received by the FAX-OCR control device 3, and is temporarily stored in the disk device 6a.
The data is transmitted to the AX-OCR processing device 4. Next, FAX-
The OCR processing device 4 converts the image data received from the FAX-OCR processing device 3 into character data using the recognition device 7 (step S2). The processing up to the above is
It is the same as the above-mentioned exchange transfer processing except that it is an inquiry request form. Next, it is determined whether or not the inquiry processing is performed based on the character data (step S3). As this determination method, for example, a method using a character at a specific position of character data,
That is, as shown in FIG. 6, a method of determining whether or not to perform the inquiry process based on a character (“123” in the example of FIG. 6) corresponding to the position of the request form section K in the character data is employed. In this embodiment, since "123" is printed on the inquiry request at the form position corresponding to the request classification K, when the image data of the inquiry request is converted into character data, the request classification K The character corresponding to the position is "123"
(Note that the character corresponding to the request form classification of the above-mentioned foreign exchange transfer request is a character different from “123”,
For example, “789” or the like is assigned). If it is determined that this is an inquiry process (that is, if the character corresponding to the request form classification is “123”), it is next determined what kind of information to query. In the present embodiment, as shown in FIG. 6, there are provided a transaction status inquiry and a serial number designation inquiry, and the operator can use a circle at a predetermined form position corresponding to each inquiry. Is specified. The FAX-OCR processor 4 determines which inquiry is made in the following manner. That is, step 2
Based on the character data converted by the above, a character at a position corresponding to a form position corresponding to each inquiry to be filled with a circle of the inquiry request is extracted, and it is determined whether the character is a circle. The query corresponding to the position where the circled character is extracted is the relevant query. Next, the information stored in the FAX-OCR processing device 4 is extracted by appropriately referring to the character data converted in step 2 if necessary according to the type of the designated inquiry (step S).
4) Add and process necessary information to create and edit answer information (step S5). When the creation and editing of the answer information is completed, the character data of the answer information is
The data is transmitted from the processing device 4 to the FAX-OCR control device 3 via the communication control unit 47 via the communication control unit 47. Then, F
If necessary, the AX-OCR control device 3 performs predetermined processing based on the character data of the response information, and then converts the data into image data by the image conversion unit 37 (Step S).
6) The transmission should be performed based on the device number information of the FAX that transmitted the inquiry request information stored in the disk device 6a, the response information transmitted from the FAX-OCR processing device 4, the transmission destination FAX device number information, and the like. When a facsimile is determined (step S7) and immediately transmitted to the facsimile connected to the communication line 2 determined in step S7, for example, immediately through the line control unit 35 (step S8), an inquiry result (that is, an answer) is given to the facsimile. Is output (step S9). In step S3, if the transfer is determined, the above-described transfer processing is performed.

The description of the inquiry process has been completed. The method of determining the destination FAX in step S7 will now be described in detail.

(1) When a decision is made using information on the transmission FAX device When the image data is transmitted, it is combined with pure processing request information (that is, the image data of the request form) at the same time as the FAX. Since a communication protocol is adopted such that information that can specify the transmission source FAX, such as the device number and telephone number of the transmission source FAX, is transmitted to the reception FAX.
The receiving FAX is determined based on information such as a device number capable of specifying X. In the simplest case, the transmission FAX itself is used as the reception FAX. As another determination method, a pair of the device number of the transmission FAX and the device number of the reception FAX is prepared in the memory 42 or the memory 32, and the reception FAX number corresponding to the device number of the transmission FAX is prepared. Is determined, and the determined FAX may be used as the reception FAX.

(2) In the case of determination using inquiry request information An area for entering a store number for specifying a business office is provided at a predetermined position of the inquiry request form, and as shown in FIG. The device number (or telephone number) pair of the memory 42
Store number table T1 and FA
An X-number table T2 is prepared, and a corresponding reception FAX number is determined based on the shop number.
X is a received fax. In this case, if the telephone number is itself, the FA in which the telephone number is set is set.
If X is a reception fax and the device number is to be entered, a pair of the device number and the telephone number is prepared in the memory 42 or the like, and the corresponding telephone number FA is stored based on the device number.
X is a reception fax. As another determination method, an area for entering a telephone number, a device number, and the like of the receiving fax is provided at a predetermined position of the inquiry request form, and the receiving fax is determined based on the information entered in the area. In this case, if the telephone number itself is used, the FAX in which the telephone number is set becomes the reception FAX. If the apparatus number is to be entered, a pair of the apparatus number and the telephone number is prepared in a memory or the like. In addition, the fax of the telephone number corresponding to the device number is used as the fax for reception. If there is no entry in the area, a specific fax
Consider as specified. In this case, if the transmission FAX can be identified by the communication protocol, the transmission FAX is combined with the method described in (1) and addressed to the own FAX (that is, the transmission FAX).
X itself can be regarded as a receiving fax). In addition, as a method of determining the reception facsimile based on the inquiry request information, it can be determined by an inquiry category (for example, a transaction status inquiry and a serial number designation inquiry shown in FIG. 6). The inquiry section and the telephone number of the FAX are paired and stored in the memory 42 or the like. In any case,
In this method, the receiving fax is determined based on the direct data entered in the inquiry request form (either explicitly based on the fax telephone number or implicitly based on the inquiry section, for example).

(3) When the decision is made using the response information For example, in the case of the response to the transaction status inquiry shown in FIG. 8, the foreign exchange transfer amount is classified in advance for each predetermined amount, and the fax is Is stored in the memory 42 or the like. In this way, the transactions are classified according to the above-described classification based on the exchange transfer amount, and the reception FAX for the transaction for each classification of the classification result is the FAX of the telephone number stored in advance corresponding to the classification. I do. As another method, a facsimile can be determined based on the result of transmission to the HOST 10 (sent or unsent, cause of unsent, etc.). These can be determined by storing the correspondence between the event classification section and the FAX telephone number in the memory 42 or the like, and extracting the telephone number corresponding to the section.

(4) Cases other than those described above Neither of (1) to (3) but, for example, are determined by a time zone. That is, the time division and the FAX number are stored in the memory 42 or the like in association with each other, the timer 46 or the like determines that the predetermined time has been reached, and is stored in the memory 42 or the like in correspondence with the predetermined time. It is determined by taking out the FAX number. There is also a method in which the determination is made depending on a case where the operator inputs a FAX telephone number from the WS. Of course, a composite of (1) to (3), for example, a combination of an inquiry category and a result content. In principle, according to (1), if the transmission to HOST 10 has not been completed yet and the cause of the unpaid is special, The receiving fax can be determined by a method such as a specific fixed fax. Of course, not limited to these, various methods can be considered.

The description of the present invention has been made above with reference to one embodiment of the present invention based on the exchange transaction. Of course, the present invention is not limited to the inquiry transaction relating to the exchange transaction or the above-described embodiment. May be configured.

1. Regarding the inquiry, not only the exchange transfer processing but also the general exchange, and further not only the exchange, but also various inquiries such as an inquiry of a processing result of a general transaction are possible.

In addition, there may be a case in which the host 10 is not provided, and the inquiry is directed to processing unique to the information processing apparatus shown in FIG. In the present invention, the inquiry refers to returning predetermined processing result information (that is, answer information) based on request information, and not only retrieves and edits information stored in an information processing apparatus, but also performs an operation. It also refers to the case of returning processing result information accompanying various information processing including translation and the like.

2. One received FAX does not always correspond to one inquiry. Under certain conditions, there may be cases where a plurality of fax machines are used, such as simultaneous sending to another specific fax, simultaneous sending to a certain grouped fax, and sending to all faxes.

3. At the time of transmission to the reception FAX, transmission may be performed immediately, or transmission time may be determined, and transmission may be performed when a timer or the like determines that the transmission time has come.

As a method of determining the transmission time, a reception facsimile
The same method as the method described in the determination method is possible. That is, the determination is made based on the transmission FAX device information, the inquiry request information, the answer information, and the like. Note that the reception FAX determination time may be determined when the transmission time comes, or may be determined in advance when the response information is created, stored together with the response information, and stored in the response information. At the time of transmission, the stored fax may be used.

4. If the receiving fax is determined and dialing or the like is performed in an attempt to transmit to the fax, if the busy is busy, the dialing is performed again a predetermined number of times at appropriate time intervals by monitoring the timer 38 or the timer 46 or the like. If it is determined that transmission is not possible due to the occurrence of busy or the like, for example, as shown in FIG.
An FA different from the AX (for example, FAX-number i1 in FIG. 7).
X is selected in accordance with the selection priority, and the selected FAX
(For example, FAX-number i2 in FIG. 7) is determined as a reception FAX, and response information is transmitted to the FAX.

As another selection method, a specific FAX
May be determined in advance, and when the above-described untransmittable event occurs, the specific FAX may be used as a reception FAX.

[0032]

As described above, according to the present invention, the following effects can be expected. That is, when the information processing apparatus receives the inquiry request information from the transmission FAX, the information processing apparatus creates response information based on the inquiry request information and transmits the response information to the reception FAX.
For example, for the operator of the district center of the bank, the task of responding to the information inquiry from the branch office is automated. In addition, since the inquiry request information can also be input from the facsimile to the business office, the inquiry request can be simplified, the efficiency of the inquiry business process can be improved, the occurrence of an error at the time of the inquiry can be prevented, and the complexity is reduced.

Further, the information processing apparatus has processing status information storage means for storing processing status information associated with the predetermined processing, and the information processing apparatus transmits the information stored in the processing status information storage means from the FAX for transmission. Receiving the inquiry request information, the information processing apparatus creates answer information based on the processing status information stored in the processing status information storage unit and transmits the answer information to the receiving FAX. At the time of the prescribed processing, the information that the business does not need to know or cannot know immediately
At an appropriate time, it is possible to collectively refer to information that the user wants to know.

The receiving facsimile apparatus determining means includes:
Since the receiving FAX is determined using the device information of the transmitting FAX, the receiving FAX is determined based on a small amount of information.
There is an advantage that X can be determined.

The receiving facsimile apparatus determining means includes:
Since the receiving FAX is determined using the inquiry request information transmitted from the transmitting FAX, the receiving FAX is determined.
Since X can be specified on the transmission side of the inquiry request information, it is possible to use a FAX that meets the request of the transmission side of the inquiry request information as a reception FAX.

The receiving facsimile apparatus determining means includes:
Since the receiving fax is determined by using the answer information, the receiving fax can be determined on the transmitting side of the answer information, and the receiving fax can be determined based on the particularity and importance of the answer information. It is possible to decide.

The receiving facsimile apparatus determining means includes:
When transmitting predetermined information to the receiving FAX, the receiving F
If the AX is determined to be unreceivable, an alternative reception facsimile apparatus determining means for determining a reception facsimile different from the reception facsimile is provided, so that the branch office or the like can always receive answer information. At the same time, the reply information is not stagnated for the side transmitting the reply information such as the district center, and the reply information can be transmitted efficiently.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram of the present invention.

FIG. 2 is an explanatory diagram of an embodiment of the present invention (in the case of inquiry processing).

FIG. 3 is an explanatory diagram of an embodiment of the present invention (in the case of a transfer process).

FIG. 4 is a hardware configuration diagram of the present invention.

FIG. 5 is a flowchart of an embodiment of the present invention.

Fig. 6 Example of inquiry request form

FIG. 7 is an explanatory diagram of a storage mode of a destination FAX number.

FIG. 8 Output example of inquiry response (in case of transaction status inquiry)

FIG. 9: Output example of inquiry response (in case of serial number information inquiry)

FIG. 10 shows an example of a conventional inquiry

[Explanation of symbols]

 1a Facsimile machine (FAX) 2 Communication line 3 FAX-OCR controller 4 FAX-OCR processor 5b Workstation (WS) 6a, 6b Disk device (DK) 7 Recognition device 10 Host computer (HOST) 31,41 Processor 32, 42 memory 34, 45 workstation control unit 35 line control unit 36, 43 disk unit control unit 37 image conversion unit 38, 46 timer 48 recognition unit control unit

Claims (5)

(57) [Claims] 1. A transmission facsimile apparatus capable of transmitting information, a reception facsimile apparatus capable of receiving information and outputting the information to a medium, connected to the transmission facsimile apparatus and the reception facsimile apparatus via a communication line. And an information processing device installed in a district center for performing a currency transfer process
In OCR system, the information processing apparatus of the district center installed, the information processing apparatus of the district center installation, currency transfer data
When performing the transmission processing to the data of the HOST, the exchange transfer de
Processing status information storage means for storing processing status information associated with transmission processing of data to the HOST ; receiving means for receiving inquiry request information transmitted by the transmission facsimile apparatus; and Query content determining means for determining the content of the query based on the query request information; and storing the processing status information when the query content determining device determines that the query is related to the information stored in the processing status information storage device. Answer information creating means for creating answer information based on the processing status information stored in the means; a receiving facsimile apparatus determining means for determining a facsimile apparatus that receives the answer information created by the answer information creating means; Transmitting means for transmitting the answer information to the facsimile apparatus determined by the receiving facsimile apparatus determining means; FAX-OCR system which is characterized. 2. A facsimile apparatus determining means for the receiving, F according to claim 1, wherein the determining the receiving facsimile apparatus using the transmission facsimile information
AX-OCR system . 3. The FAX-OC according to claim 1, wherein said receiving facsimile apparatus determining means determines a receiving facsimile apparatus using said inquiry request information.
R system . 4. The FAX-OCR system according to claim 1, wherein said receiving facsimile apparatus determining means determines a receiving facsimile apparatus using said response information.
Stem . 5. The receiving facsimile apparatus determining means, wherein when the transmitting means transmits predetermined information to the receiving facsimile apparatus, the receiving facsimile apparatus determines that the receiving facsimile apparatus cannot receive. 5. The FAX-OCR system according to claim 1, further comprising an alternative receiving facsimile apparatus determining means for determining another receiving facsimile apparatus.