JP2023159633A - Service ticket providing device, service ticket providing method, program, and recording medium - Google Patents

Abstract

To provide a service ticket providing device that responds to a change in customer needs and facilitates management of provision of a service.SOLUTION: A service ticket providing device 10A includes: a customer information acquisition unit 11 that acquires customer service information requested by a customer; a provider information acquisition unit 12 that acquires provision service information proposed by a service provider; a service ticket information generation unit 13 that, based on the provision service information including provision service list information including requirement information requested by the customer, requirement achievement means for every requirement, an achievement technique for the requirement achievement means, specific achievement technique information for achievement technique information, and provision service menu information for the specific achievement technique information, generates service ticket information for the provision service menu information; a customer information acquisition unit that acquires information on a purchased ticket purchased by the customer; and a service information output unit 14 that outputs the service ticket information and outputs the purchased ticket information.SELECTED DRAWING: Figure 1

Description

The present invention relates to a service ticket providing device, a service ticket providing method, a program, and a recording medium.

System Integration (SI System Integration) is a service that undertakes tasks ranging from planning, development, operation, and maintenance of information systems. , and tend to be longer term. On the other hand, as requirements are constantly changing due to advances in cloud computing, etc., there is a demand for so-called agile (quick, rapid) development. For example, Patent Document 1 discloses a system development support program and a system development support method that automatically support design not only for waterfall type system development but also for agile type system development.

JP2022-48621A

However, even with agile system development, there has been no technology that can quickly respond to changes in customer needs and easily manage system development. This problem is common not only in information system development but also in the field of providing services according to customer needs.

Therefore, an object of the present invention is to provide a service ticket providing device, a service ticket providing method, and a program that can quickly respond to changes in customer needs and easily manage service provision.

In order to achieve the above object, the service ticket providing device of the present invention has the following features:
including a customer information acquisition unit, a provider information acquisition unit, a service ticket information generation unit, and a service information output unit,
The customer information acquisition unit acquires customer service information that the customer requests to provide;
The provider information acquisition unit acquires provided service information proposed by a service provider,
The service ticket information generation unit generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation unit,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation unit generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output unit outputs the service ticket information,
The customer information acquisition unit acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output unit outputs the purchased ticket information.

The service ticket providing method of the present invention includes:
Including a customer information acquisition process, a provider information acquisition process, a service ticket information generation process, and a service information output process,
The customer information acquisition step acquires customer service information that the customer requests to provide;
The provider information acquisition step acquires provided service information proposed by the service provider,
The service ticket information generation step generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation step,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation step generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output step outputs the service ticket information,
The customer information acquisition step acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output step outputs the purchased ticket information.

The program of the present invention is
Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
This is a program for causing a computer to execute each of the above steps.

The recording medium of the present invention is
Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
It is a computer-readable recording medium that records a program for causing a computer to execute each of the above steps.

According to the present invention, it is possible to quickly respond to changes in customer needs and to easily manage service provision. For example, if the present invention is applied to information system development (eg, SI), changes in customer needs can be quickly responded to, and system management becomes easy.

FIG. 1 is a block diagram showing the configuration of an example of a service ticket providing device according to the first embodiment. FIG. 2 is a block diagram showing an example of the hardware configuration of the service ticket providing device according to the first embodiment. FIG. 3 is a flowchart illustrating an example of processing of the service ticket providing method according to the first embodiment. FIG. 4 is a block diagram showing the configuration of an example of a service ticket providing device according to the second embodiment. FIG. 5 is a block diagram showing an example of the hardware configuration of the service ticket providing device according to the second embodiment. FIG. 6 is a diagram illustrating an example of a service ticket providing device according to the third embodiment. FIG. 7 is a diagram illustrating an example of a service ticket providing method according to the third embodiment. FIG. 8 is a diagram illustrating an example of a service ticket providing method according to the third embodiment. FIG. 9 is a diagram illustrating an example of a service ticket providing method according to the third embodiment. FIG. 10 is a diagram illustrating an example of a service ticket providing method according to the third embodiment. FIG. 11A is a diagram illustrating an example of a service provision support method according to the third embodiment. FIG. 11B is a diagram illustrating an example of the service provision support method according to the third embodiment. FIG. 12 is a diagram illustrating an example of a service ticket providing method according to the third embodiment.

The service ticket providing device of the present invention includes, for example,
Furthermore, it includes a customer menu generation section,
The customer service information includes selection information of the options by the customer,
The customer menu generation unit generates a customer menu for each customer from the provided service list information based on the selection information.
This may be an aspect.

In the service ticket providing device of the present invention, for example,
The customer service information includes priority information of the service requested by the customer,
The customer menu generation unit generates the customer menu including priority information of the provided service menu based on the priority information.
This may be an aspect.

The service ticket providing device of the present invention includes, for example,
In addition, it includes a service contract department,
The service provision contract unit generates contract conclusion information indicating that a service provision contract has been concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output unit outputs contract information including at least one of the contract conclusion information and the contract termination information.
This may be an aspect.

In the service ticket providing device of the present invention, for example,
The said services are services related to information system development;
This may be an aspect.

The service ticket providing method of the present invention includes, for example,
Furthermore, it includes a customer menu generation process,
The customer service information includes selection information of the options by the customer,
The customer menu generation step generates a customer menu for each customer from the provided service list information based on the selection information.
This may be an aspect.

In the service ticket providing method of the present invention, for example,
The customer service information includes priority information of the service requested by the customer,
The customer menu generation step generates the customer menu including priority information of the provided service menu based on the priority information.
This may be an aspect.

The service ticket providing method of the present invention includes, for example,
Furthermore, including the service contract process,
The service provision contract step generates contract conclusion information in which a service provision contract is concluded between the customer and the provider regarding the provision of services related to the purchased service ticket based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output step outputs contract information including at least one of the contract conclusion information and the contract termination information.
This may be an aspect.

In the service ticket providing method of the present invention, for example,
The said services are services related to information system development;
This may be an aspect.

The program of the present invention is, for example, a program for causing a computer to execute each step of the service ticket providing method of the present invention. Further, the recording medium of the present invention is, for example, a computer-readable recording medium on which the program of the present invention is recorded.

In the present invention, the services to be provided are not particularly limited, and include, for example, information system development (SI, etc.), consulting, search services (prior document search, etc.), various surveys (environmental surveys, population surveys, health surveys, management surveys, etc.). condition investigation, etc.).

Embodiments of the present invention will be described below with reference to the drawings. The present invention is not limited to the following embodiments. In each figure below, the same parts are given the same reference numerals. In addition, the explanations of each embodiment can refer to each other unless otherwise mentioned, and the configurations of the embodiments can be combined unless otherwise mentioned.

[Embodiment 1]
FIG. 1 is a block diagram showing the configuration of an example of a service ticket providing device 10 of this embodiment. As shown in FIG. 1, this device 10A includes a customer information acquisition section 11, a provider information acquisition section 12, a service ticket information generation section 13, and a service information output section 14. Although not shown, the device 10A may also include an input section, an output section, a display section, and/or a storage section, etc.

The present device 10A may be, for example, a single device including each of the above-mentioned sections, or may be a device to which each of the above-mentioned sections can be connected via a communication network. Further, this device 10A can be connected to an external device, which will be described later, via the communication line network. The communication line network is not particularly limited, and any known network may be used, and may be wired or wireless, for example. The communication line network is, for example, an Internet line, WWW (World Wide Web), telephone line, LAN (Local Area Network), SAN (Storage Area Network), DTN (Delay Tolerant Networking), LPW. A (Low Power Wide Area), Examples include L5G (local 5G). Examples of wireless communication include Wi-Fi (registered trademark), Bluetooth (registered trademark), local 5G, LPWA, and the like. The wireless communication may be a form in which each device directly communicates (Ad Hoc communication), an infrastructure (infrastructure communication), indirect communication via an access point, or the like. This device 10A may be incorporated into a server as a system, for example. Further, the device 10A may be, for example, a personal computer (PC, e.g., desktop type, notebook type), a smartphone, a tablet terminal, etc., on which the program of the present invention is installed. The present device 10A may be in a form such as cloud computing or edge computing, where at least one of the units is located on a server and the other units are located on a terminal.

FIG. 2 illustrates a block diagram of the hardware configuration of the device 10A. The device 10A includes, for example, a central processing unit (CPU, GPU, etc.) 101, a memory 102, a bus 103, a storage device 104, an input device 105, an output device 106, a communication device 107, and the like. Each part of the apparatus 10A is interconnected via a bus 103 by respective interfaces (I/Fs).

The central processing unit 101 operates in conjunction with other components through a controller (system controller, I/O controller, etc.) and is responsible for overall control of the apparatus 10A. In this device 10A, the central processing unit 101 executes, for example, the program of the present invention and other programs, and also reads and writes various information. Specifically, for example, the central processing unit 101 functions as a customer information acquisition section 11, a provider information acquisition section 12, a service ticket information generation section 13, and a service information output section 14. The device 10A may include other computing devices such as a CPU, a GPU (Graphics Processing Unit), and an APU (Accelerated Processing Unit), or a combination thereof.

For example, the bus 103 can also be connected to an external device. Examples of the external device include an external storage device (such as an external database), a printer, an external input device, an external display device, and an external imaging device. The device 10A can be connected to an external network (the communication line network) by, for example, a communication device 107 connected to the bus 103, and can also be connected to other devices via the external network.

An example of the memory 102 is a main memory (main storage device). When the central processing unit 101 performs processing, the memory 102 reads various operating programs such as the program of the present invention stored in the storage device 104 described later, and the central processing unit 101 reads various operating programs from the memory 102. Receive data and execute program. The main memory is, for example, a RAM (random access memory). Further, the memory 102 may be, for example, a ROM (read-only memory).

The storage device 104 is also referred to as a so-called auxiliary storage device in contrast to the main memory (main storage device), for example. As mentioned above, the storage device 104 stores operating programs including the program of the present invention. The storage device 104 may be, for example, a combination of a recording medium and a drive that reads from and writes to the recording medium. The recording medium is not particularly limited, and may be of a built-in type or an external type, and examples include HD (hard disk), CD-ROM, CD-R, CD-RW, MO, DVD, flash memory, memory card, etc. It will be done. The storage device 104 may be, for example, a hard disk drive (HDD) in which a recording medium and a drive are integrated, or a solid state drive (SSD). When the present device 10A includes the storage section, for example, the storage device 104 functions as the storage section. The storage unit stores, for example, information (name, name, name of person in charge, identification number, attribute information (gender, age, affiliation) of users of this device (device owner, device administrator, device user, etc.). organization, address, contact information, etc.), customer data, service provider data, data acquired by this device, information generated by this device, etc.

In the device 10A, the memory 102 and the storage device 104 store log information, information acquired from an external database (not shown) or an external device, information generated by the device 10A, and information stored when the device 10A executes processing. It is also possible to store various information such as information to be used. In this case, the memory 102 and the storage device 104 may store, for example, the above-mentioned information on the user of this device and various data. Note that at least some of the information may be stored in an external server other than the memory 102 and the storage device 104, or may be distributed and stored in multiple terminals using blockchain technology or the like. .

The present device 10A further includes an input device 105 and an output device 106, for example. Examples of the input device 105 include pointing devices such as touch panels, track pads, and mice; keyboards; imaging means such as cameras and scanners; card readers such as IC card readers and magnetic card readers; voice input means such as microphones; It will be done. Examples of the output device 106 include a display device such as an LED display or a liquid crystal display; an audio output device such as a speaker; a printer; and the like. In the first embodiment, the input device 105 and the output device 106 are configured separately, but the input device 105 and the output device 106 may be configured as a single unit, such as a touch panel display.

Next, an example of the service ticket providing method of this embodiment will be explained based on the flowchart S10 of FIG. 3. The service ticket providing method of this embodiment is implemented as follows using, for example, the apparatus 10 of FIG. 1 or 2. Note that the service ticket providing method of this embodiment is not limited to the use of the apparatus 10 in FIG. 1 or 2.

First, the customer information acquisition unit 11 acquires customer service information that the customer requests to provide (S11, customer information acquisition step). Next, the provided service information acquisition unit 12 acquires provided service information proposed by the service provider (S12, provided service information acquisition step). Next, the service ticket information generation unit 13 generates service ticket information for each customer based on the customer service information and the provided service information (S13, service ticket information generation step). In the service ticket information generation step S13, the provided service information includes provided service list information, and the provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each requirement, and requirement realization. The service ticket information generation unit 13 generates a list of provided services, including the realization method associated with the means, specific realization method information with options associated with the realization method information, and provided service menu information associated with the specific realization method information. Based on the information, the ticket information associated with the provided service menu information is generated. Next, the service information output unit 14 outputs the service ticket information (S14, service information output step). Next, the customer information acquisition unit 11 acquires purchase ticket information purchased by the customer from the service ticket information (S15, customer information acquisition step). Then, the service information output unit 14 outputs the purchased ticket information (S16, service information output step).

In conventional service management systems, a customer simply makes a selection from a provider's offer list, but in the present invention, a ticket is generated from information on both the customer and the service provider, so services can be provided in accordance with customer needs. It has the effect of being possible.

In the present invention, "customer service information" includes, for example, questions regarding service provision, requests for estimates, consultations, and the like. In the present invention, the output destination of the "service information output unit" is, for example, within the present device (for example, a display device, etc.), a customer terminal, a service provider's terminal, another external device, etc., and the output method is, for example, , display on a display device, etc.

[Embodiment 2]
Next, a second embodiment of the present invention will be described based on FIGS. 4 to 5.

FIG. 4 is a block diagram showing an example of the configuration of the device 10B of this embodiment, and FIG. 5 is a block diagram showing an example of the hardware configuration of the device 10B. In addition to the customer information acquisition unit 11, provider information acquisition unit 12, service ticket information generation unit 13, and service information output unit 14, the device 10B further includes a service provision contract unit 15, a customer menu generation unit 16 , and a service management department 17. Other than these, the apparatus 10A and the process S10 of the first embodiment are the same. The processing of the service provision contract section 15, customer menu generation section 16, and service management section 17 will be explained below. Note that the processing by the service provision contract section 15, the customer menu generation section 16, and the service management section 17 can be appropriately inserted, for example, at any position in the flowchart S10 of FIG. 3 described in the first embodiment.

First, the service provision contract section 15 will be explained. The service provision contract unit 15 generates contract conclusion information indicating that a service provision contract has been concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information, and Contract termination information indicating that the service contract has been terminated is generated based on consumption ticket information regarding services for which service provision has been completed in the purchased ticket information. Then, the service information output unit 14 outputs contract information including at least one of contract conclusion information and contract termination information.

Next, the customer menu generation section 16 will be explained. First, the service ticket information generation unit 13 generates the ticket information associated with the provided service menu information based on the provided service list information. When the customer service information includes selection information of the options by the customer, the customer menu generation unit 16 generates a customer menu for each customer from the provided service list information based on the selection information.

Further, when the customer service information includes priority information of the service requested by the customer, the customer menu generation unit 16 generates a customer menu including the priority information of the provided service menu based on the priority information.

Next, the service management section 17 will be explained. First, when the provider information acquisition unit 12 acquires consumption ticket information related to a completed service from the purchased ticket information, the service management unit 17 determines the progress status of the service by the provider based on the consumption ticket information. Manage.

In addition, the service management unit 17 identifies uncompleted services in the purchased ticket information based on the consumption ticket information, generates ongoing service information from the identified uncompleted services, and Information and purchased ticket information may be used to specify unpurchased service ticket information, and unpurchased service information may be generated from the specified unpurchased ticket information. The service information output unit 14 outputs ongoing service information and unstarted service information.

Then, the service management department 17 calculates the remaining ticket amount based on the purchased ticket information and the consumed ticket information, and if it is determined that the remaining ticket amount is insufficient to perform the service requested by the customer, the service management department 17 provides additional ticket information. May be generated. The service information output unit 14 outputs ticket additional information. In this aspect, the customer information acquisition unit 11 may acquire additional purchase ticket information additionally purchased by the customer from the service ticket information, and the service information output unit 14 may output the additional purchase ticket information. Further, in this aspect, the customer information acquisition unit 11 may generate transfer ticket information in which a purchased ticket related to an uncompleted service is transferred from the purchased ticket information to the performance of the service for which the remaining ticket amount is insufficient. The service information output unit 14 outputs the transfer ticket information.

The service management unit 17 may manage the ordering of the service by the customer, the acceptance of the order of the service by the provider, and the progress status of the service by the provider, based on the contract information output by the service information output unit 14. .

Service management by the service management unit 17 is not particularly limited, and there are methods such as displaying the progress status and ticket information in graphs and tables, and notifying deadlines with alarms or the like according to the progress of the service.

[Embodiment 3]
Next, a third embodiment of the present invention will be described based on FIGS. 6 to 12. Embodiment 3 is an example in which the services are related to information system development.

FIG. 6 is an example of the device of this embodiment. As shown in the figure, this device has the following items: "SI consultation/QA implementation", "SI menu contract", "ticket issuance/management", "SI progress confirmation management", and "design document management". There is also a function to display the SI development status in graphs, etc. A customer (customer company) can input "SI consultation", "QA (question)", etc. to this device from a customer terminal. The provider (SI service providing company) can obtain "SI consultation" etc. from this device. The provider can input answers to the customer's "SI consultation" and "QA" from the provider terminal to this device, and the customer can obtain the answers. Further, the provider can register an SI menu implementation ticket in this device, and can request this device to implement the SI menu. As a result, an SI ticket is purchased and an SI service is provided between the customer and the provider. The provider can register the consumption status of tickets in this device and can also update the design document. Customers can check the progress status of SI and can also refer to ticket consumption status and design documents.

Next, generation of a customer menu will be explained based on FIGS. 7 to 9.

FIG. 7 shows an example of provided service list information. The provided service list information is generated from "problem/implementation means correlation information" and "implementation means/SI menu correspondence information" registered in this device by the provider. As shown in the figure, the provided service list information first includes one or more requirement information (issues) "concerns and things you want to achieve" that the customer associates with the issue ID and requests to provide. Examples of "issues" include "I want to strengthen security" and "I want to utilize communication infrastructure." Next, the provided service list information includes (requirement) realization means associated with each requirement (issue). (Requirements) For example, if the "issue" is "strengthening security," the implementation means include "encrypting" and "introducing device and user authentication." Next, the provided service list information includes the realization method "achievable options" associated with the (requirement) realization means. A square box (checkbox) is attached to the implementation method, and the user (customer) can select it by checking the box. The implementation method "options that can be implemented" is, for example, "introduction of AAA".

Next, as shown in FIG. 8, the provided service list information includes provided service menu information (SI menu) associated with the realization method "achievable options (details)", and the SI menu includes the SI menu ID is attached. The SI menu is, for example, "AAA service construction introduction."

Next, as shown in FIG. 9, this device creates a customer menu (menu list) for each customer from the provided service list information based on customer input information including information selected by the customer in the provided service list information (selection information). generate. Further, when the customer service information includes priority information (prioritization information) of the service requested by the customer, the present device refers to the priority information and generates a customer menu including the priority information. As shown in FIG. 9, on the left side of the customer menu (menu list), the priority level is indicated by the number of stars for each SI menu.

Next, the number of tickets (credits) for the SI service is determined in the SI menu of the customer menu. In FIG. 10, for example, in the SI menu, if the SI menu ID is C001, the process "requirements definition", the summary "requirements definition document creation", the work ID "D001", and the item "requirements definition (functional requirements/non-functional requirements)" are displayed. In the work content of ``Functional Requirements Hearing'', there are columns for ``unit price,'' ``required quantity,'' ``combined price (total price),'' and ``credit (ticket) conversion.'' The number of tickets can be entered in the column for credit (ticket) conversion, and in the SI menu of FIG. 10, the number of tickets is determined according to the total price of the work. There are, for example, the following three methods for generating tickets.

(Ticket generation method 1)
Generation method 1 is a method of preparing tickets for each phase of SI (classifying tickets by phase). With this method, it is also possible to increase charges or set multiplication factors based on response time and priority. The ticket generation method for each phase is, for example, "design phase" is "number of design document pages", "evaluation phase" is "number of test items", "construction phase" is "man-hours", and "``Inquiries'' is the ``number of inquiries.''

(Ticket generation method 2)
Generation method 2 is a method of preparing three types of tickets (classifying them by content). In the following, ticket item numbers and menu item numbers ((A) to (C)) correspond.

Ticket (prepaid) type (A) Consulting ticket Consulting tickets are used for planning introduction solutions and consulting with consultants. For example, X million yen/ticket. Consume tickets by the hour.
(B) SL (Solution) Ticket The SL ticket may be an SL common ticket. In addition, the number of sheets may vary depending on the installed solution, and the content (SL) can also be changed. Ticket consumption will vary (man-hours, number of document pages, number of items, etc.), such as X million yen/ticket.
(C) QA Ticket The QA ticket may be set at, for example, X million yen/ticket, and the unit price of one ticket may be determined according to the QA time.

Menu (A) Consulting Menu Consulting menu tickets are used for assessment and creation of introduction plans (securing personnel), and tickets are consumed during work hours and meeting times.
(B) SL menu
For SL menu tickets, the ticket consumption unit is determined according to the menu. For example, regular meetings, workshops (WS), and specialization sessions take time, requirements definition takes the number of pages, basic design takes the number of pages, parameters take the number of items, system construction takes the number of steps and/or construction work time, and evaluation takes the number of items and /Or evaluation time and manual creation are number of pages.
(C) QA Menu QA menu tickets are consumed during work time.

(Ticket generation method 3)
Generation method 3 is a method of preparing only the same common ticket (only one type).

(Ticket generation method 3-1)
Generation method 3-1 is a method of converting all costs, such as the number of document pages and work man-hours, into a commonly expressed unit. For example, the unit is one ticket (credit or point) of A million yen or B million yen, and a standard unit price list for each service is created.
a) Work (construction, verification, review, meeting)
(Work time * Work unit price) / 1 credit (A million yen) = AAA credit b) Document creation (page unit price * number of pages) / 1 credit (B million yen) = bbb credit c) Education (education unit price * number of people) / 1 credit (A million yen) = ccc credit d) Support support (unit price for 1 hour * time) / 1 credit (B million yen) = ddd credit Manage the total number of credits (aaa + bbb + ccc + ddd).

(Ticket generation method 3-2)
In ticket generation method 3-2, work time is used as a unit (credits are converted in man-hours instead of costs as in method 3-1). For example, 1 credit is 1 hour.

11A and 11B show ticket purchase and ticket consumption in the SI menu. Note that in FIGS. 11A and 11B, the circled "A" indicates the connection of arrows between FIGS. 11A and 11B. The customer purchases a ticket for the provider's SI menu through the device. Since the purchased ticket is subject to SI, the provider performs SI according to the SI menu, and completes the completed SI menu in the device. In this device, a ticket for which the SI menu has been completed is displayed as a consumption ticket. In the table of ticket management information for customers in FIG. 11B, each column of "Purchased credits", "Consumed credits", and "Remaining credits" is provided for each work ID in the SI menu, number is displayed. The "number of consumed credits" is the SI menu for which work has been completed, and the "remaining number of credits" is the SI menu for which the work has not been completed. These numbers allow the progress status of each SI work item to be managed.

FIG. 12 shows an example of processing when the remaining ticket amount is insufficient. This device manages and calculates the remaining amount of tickets according to the data in the customer ticket management information table and from the SI operator input information (ticket consumption information) and customer input information (purchased ticket information (quantity, usage, etc.)). (remaining amount calculation starts) and performs "ticket remaining amount calculation". Then, it is determined whether or not there is a shortage of tickets remaining. If there is a shortage, it is determined whether or not to purchase. If the tickets are to be purchased, the process returns to the "calculation of remaining tickets." If not to purchase, it is determined whether or not to change the placement of other SI tickets (transfer), and if the placement is to be changed, the process returns to ``calculating remaining ticket amount''. If the arrangement is not changed, the process returns to the determination of whether there is insufficient remaining capacity. It is determined whether there is a shortage of remaining capacity or not, and if there is no shortage, the process is terminated.

In this embodiment, the service provider (provider) can register the number of tickets consumed and the progress status in the service management system (this device). In this embodiment, the service management system (this device) confirms the service name, schedule, progress status, ticket status, etc. from the information display screen for each customer (the screen display is prepared on the web or a smart device app, etc.). can. In this embodiment, the service management system (this device) confirms the service name, schedule, progress status, ticket status, etc. from the information display screen for each customer (the screen display is prepared on the web or a smart device app, etc.). can. In this embodiment, for example, tickets are pooled based on numbers compiled on a customer-by-customer basis rather than on a service-by-service basis selected by the customer, and tickets that have been purchased once and are pooled can be added to the pool at a later date. In this embodiment, tickets on the SI menu can be allocated (transferred or rearranged) for each service. In this embodiment, the distribution of tickets (work assignments) in the SI menu can be changed (tickets can also have expiration dates). If the allocated tickets are actually progressing smoothly and there are unused tickets, they may be returned to the pool (pool of unused tickets). If a customer needs more SI menu tickets than planned, if there are tickets available from the pool, they can be redistributed (transferred or rearranged) or tickets can be purchased from another process (separate work). You can also change the allocation.

[Embodiment 4]
The program of this embodiment is a program for causing a computer to execute each step of the service ticket providing method described above. Specifically, the program of this embodiment is a program for causing a computer to execute a customer information acquisition procedure, a provider information acquisition procedure, a service ticket information generation procedure, and a service information output procedure.

The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information.

Moreover, the program of this embodiment can also be called a program that causes a computer to function as a customer information acquisition procedure, a provider information acquisition procedure, a service ticket information generation procedure, and a service information output procedure.

The program of this embodiment can refer to the description in the service ticket providing device and service ticket providing method of the present invention. In each of the above procedures, for example, "procedure" can be read as "process". Furthermore, the program of this embodiment may be recorded on, for example, a computer-readable recording medium. The recording medium is, for example, a non-transitory computer-readable storage medium. The recording medium is not particularly limited, and includes, for example, random access memory (RAM), read-only memory (ROM), hard disk (HD), optical disk, floppy (registered trademark) disk (FD), and the like.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. The configuration and details of the present invention can be modified in various ways within the scope of the present invention by those skilled in the art.

<Additional notes>
Part or all of the above embodiments may be described as in the following additional notes, but are not limited to the following.
(Additional note 1)
including a customer information acquisition unit, a provider information acquisition unit, a service ticket information generation unit, and a service information output unit,
The customer information acquisition unit acquires customer service information that the customer requests to provide;
The provider information acquisition unit acquires provided service information proposed by a service provider,
The service ticket information generation unit generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation unit,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation unit generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output unit outputs the service ticket information,
The customer information acquisition unit acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output unit outputs the purchased ticket information.
Service ticket providing device.
(Additional note 2)
Furthermore, it includes a customer menu generation section,
The customer service information includes selection information of the options by the customer,
The customer menu generation unit generates a customer menu for each customer from the provided service list information based on the selection information.
The service ticket providing device described in Supplementary Note 1.
(Additional note 3)
The customer service information includes priority information of the service requested by the customer,
The customer menu generation unit generates the customer menu including priority information of the provided service menu based on the priority information.
The service ticket providing device described in Appendix 2.
(Additional note 4)
In addition, it includes a service contract department,
The service provision contract unit generates contract conclusion information indicating that a service provision contract has been concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output unit outputs contract information including at least one of the contract conclusion information and the contract termination information.
The service ticket providing device according to any one of Supplementary Notes 1 to 3.
(Appendix 5)
The said services are services related to information system development;
The service ticket providing device according to any one of Supplementary Notes 1 to 4.
(Appendix 6)
Including a customer information acquisition process, a provider information acquisition process, a service ticket information generation process, and a service information output process,
The customer information acquisition step acquires customer service information that the customer requests to provide;
The provider information acquisition step acquires provided service information proposed by the service provider,
The service ticket information generation step generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation step,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation step generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output step outputs the service ticket information,
The customer information acquisition step acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output step outputs the purchased ticket information.
Service ticket provision method.
(Appendix 7)
Furthermore, it includes a customer menu generation process,
The customer service information includes selection information of the options by the customer,
The customer menu generation step generates a customer menu for each customer from the provided service list information based on the selection information.
Service ticket provision method described in Appendix 6.
(Appendix 8)
The customer service information includes priority information of the service requested by the customer,
The customer menu generation step generates the customer menu including priority information of the provided service menu based on the priority information.
Service ticket provision method described in Appendix 7.
(Appendix 9)
Furthermore, including the service contract process,
The service provision contract step generates contract conclusion information in which a service provision contract is concluded between the customer and the provider regarding the provision of services related to the purchased service ticket based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output step outputs contract information including at least one of the contract conclusion information and the contract termination information.
The service ticket provision method described in any one of Supplementary Notes 6 to 8.
(Appendix 10)
The said services are services related to information system development;
The service ticket provision method described in any one of Supplementary Notes 6 to 9.
(Appendix 11)
Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
A program for causing a computer to execute each of the above steps.
(Appendix 12)
Furthermore, it includes a customer menu generation procedure,
The customer service information includes selection information of the options by the customer,
The customer menu generation procedure generates a customer menu for each customer from the provided service list information based on the selection information.
Program described in Appendix 11.
(Appendix 13)
The customer service information includes priority information of the service requested by the customer,
The customer menu generation procedure generates the customer menu including priority information of the provided service menu based on the priority information.
Program described in Appendix 12.
(Appendix 14)
In addition, it includes service contract procedures;
The service provision contract procedure generates contract conclusion information in which a service provision contract is concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output procedure outputs contract information including at least one of the contract conclusion information and the contract termination information.
The program described in any one of Supplementary Notes 11 to 13.
(Appendix 15)
The said services are services related to information system development;
The program described in any one of Supplementary Notes 11 to 14.
(Appendix 16)
Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
A computer-readable recording medium storing a program for causing a computer to execute each of the above steps.
(Appendix 17)
Furthermore, it includes a customer menu generation procedure,
The customer service information includes selection information of the options by the customer,
The customer menu generation procedure generates a customer menu for each customer from the provided service list information based on the selection information.
Recording medium described in Appendix 16.
(Appendix 18)
The customer service information includes priority information of the service requested by the customer,
The customer menu generation procedure generates the customer menu including priority information of the provided service menu based on the priority information.
Recording medium described in Appendix 17.
(Appendix 19)
In addition, it includes service contract procedures;
The service provision contract procedure generates contract conclusion information in which a service provision contract is concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output procedure outputs contract information including at least one of the contract conclusion information and the contract termination information.
The recording medium according to any one of appendices 16 to 18.
(Additional note 20)
The said services are services related to information system development;
The recording medium according to any one of Supplementary Notes 16 to 19.

The present invention is applicable to, for example, information system development (SI, etc.), consulting, search services (prior document searches, etc.), various surveys (environmental surveys, structural deterioration surveys, maintenance inspection surveys, population surveys, health surveys, business status surveys, etc.) ) and other fields of service provision.

10 (10A, 10B) Service ticket providing device 11 Customer information acquisition unit 12 Provider information acquisition unit 13 Service ticket information generation unit 14 Service information output unit 15 Service provision contract unit 16 Customer menu generation unit 17 Service management unit 101 Central processing unit 102 Memory 103 Bus 104 Storage device 105 Input device 106 Output device 107 Communication device

Claims (10)

including a customer information acquisition unit, a provider information acquisition unit, a service ticket information generation unit, and a service information output unit,
The customer information acquisition unit acquires customer service information that the customer requests to provide;
The provider information acquisition unit acquires provided service information proposed by a service provider,
The service ticket information generation unit generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation unit,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation unit generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output unit outputs the service ticket information,
The customer information acquisition unit acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output unit outputs the purchased ticket information.
Service ticket providing device. Furthermore, it includes a customer menu generation section,
The customer service information includes selection information of the options by the customer,
The customer menu generation unit generates a customer menu for each customer from the provided service list information based on the selection information.
The service ticket providing device according to claim 1. The customer service information includes priority information of the service requested by the customer,
The customer menu generation unit generates the customer menu including priority information of the provided service menu based on the priority information.
The service ticket providing device according to claim 2. In addition, it includes a service contract department,
The service provision contract unit generates contract conclusion information indicating that a service provision contract has been concluded between the customer and the provider regarding the provision of services related to the purchased service ticket, based on the purchased ticket information,
and generating contract termination information indicating that the service contract has terminated based on the consumption ticket information,
The service information output unit outputs contract information including at least one of the contract conclusion information and the contract termination information.
The service ticket providing device according to claim 1. The said services are services related to information system development;
The service ticket providing device according to any one of claims 1 to 4. Including a customer information acquisition process, a provider information acquisition process, a service ticket information generation process, and a service information output process,
The customer information acquisition step acquires customer service information that the customer requests to provide;
The provider information acquisition step acquires provided service information proposed by the service provider,
The service ticket information generation step generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation step,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation step generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output step outputs the service ticket information,
The customer information acquisition step acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output step outputs the purchased ticket information.
Service ticket provision method. Furthermore, it includes a customer menu generation process,
The customer service information includes selection information of the options by the customer,
The customer menu generation step generates a customer menu for each customer from the provided service list information based on the selection information.
The service ticket providing method according to claim 6. The customer service information includes priority information of the service requested by the customer,
The customer menu generation step generates the customer menu including priority information of the provided service menu based on the priority information.
The service ticket providing method according to claim 7. Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
A program for causing a computer to execute each of the above steps. Including customer information acquisition procedure, provider information acquisition procedure, service ticket information generation procedure, and service information output procedure,
The customer information acquisition procedure includes acquiring customer service information that the customer requests to provide;
The provider information acquisition procedure includes acquiring provided service information proposed by the service provider,
The service ticket information generation procedure generates service ticket information for each customer based on the customer service information and the provided service information,
In the service ticket information generation procedure,
The provided service information includes provided service list information,
The provided service list information includes one or more requirement information that the customer requests to be provided, a requirement realization means associated with each of the requirements, a realization method associated with the requirement realization means, and a list with options associated with the realization method information. Containing specific realization method information and provided service menu information associated with the specific realization method information,
The service ticket information generation procedure generates the ticket information associated with the provided service menu information based on the provided service list information,
The service information output procedure includes outputting the service ticket information,
The customer information acquisition procedure acquires purchase ticket information purchased by the customer from the service ticket information,
The service information output procedure outputs the purchased ticket information,
A computer-readable recording medium storing a program for causing a computer to execute each of the above steps.

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