JP2023025299A - Facility management device, facility management method, and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To appropriately manage the use of facilities by users and the use of services at the facilities.

SOLUTION: A facility management device includes first acquisition means for acquiring a facial image of a user who has visited a facility, determination means for determining whether the user can use the facility through face authentication based on the facial image of the user and a pre-stored facial image, and registration means for registering the facial image of the user determined to be the user who can use the facility as a facial image of an authorized user who can use a service provided by the facility.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2023,JPO&INPIT

Description

The present invention relates to a technical field of a facility management device, a facility management method, and a computer program for managing facility usage by users.

As this type of system, a system that manages the use of facilities by performing user face authentication is known. For example, Japanese Patent Laid-Open No. 2002-200000 discloses a technique that allows entry/exit to a facility when a visitor's identification code and face photo data match. Japanese Patent Laid-Open No. 2002-200002 discloses a technique that uses information about the outline of a face as biometric information to be verified when boarding an aircraft.

In addition, Patent Literature 3 discloses a technique for managing conference room reservations using personal authentication information. Patent Literature 4 discloses a technique of verifying fingerprint data and permitting entry to each guest room of a hotel.

JP 2011-048817 A JP 2007-328556 A Japanese Patent Application Laid-Open No. 2005-032100 JP-A-2000-076451

When a user is permitted to use a facility using face authentication, some facilities may require two-stage authentication processing. Specifically, authentication processing regarding the use of the entire facility and authentication processing regarding the use of each service provided within the facility. , various facilities in the hotel), separate authentication processing is required for each.

However, the above-mentioned patent document does not assume such a two-step authentication process at all.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and aims to provide a facility management apparatus, a facility management method, and a computer program capable of suitably managing facility usage and service usage at the facility by users. Make it an issue.

According to one aspect of the facility management apparatus of the present invention, a first acquisition unit acquires a facial image of a user who has visited a facility; determining means for determining whether or not the user is allowed to use the facility; and registering means for registering as a user's face image.

According to another aspect of the facility management apparatus of the present invention, second acquisition means for acquiring a facial image of a user who uses a service provided by the facility; a permitting means for permitting use of the service when the user is determined to be the authorized user by face authentication based on the image.

According to one aspect of the facility management method of the present invention, a facial image of a user who has visited a facility is acquired, and facial recognition is performed based on the facial image of the user and a pre-stored facial image to determine whether the facility can be used. Whether or not the user is a user is determined, and the facial image of the user determined to be a user who can use the facility is registered as the facial image of the authorized user who can use the service provided by the facility.

Another aspect of the facility management method of the present invention acquires a facial image of a user who uses a service provided by the facility, and acquires the facial image of the user and the facial images of authorized users who can use the service. Use of the service is permitted when the user is determined to be the authorized user by face authentication.

In one aspect of the computer program of the present invention, at least one computer acquires a facial image of a user who has visited a facility, and performs face authentication based on the facial image of the user and a pre-stored facial image, determining whether or not the user is allowed to use the facility, and determining whether the user is allowed to use the facility; Register it as an image and execute the facility management method.

Another aspect of the computer program of the present invention acquires a facial image of a user who uses a service provided at a facility, stores the facial image of the user and the face of an authorized user who can use the service, in at least one computer. A facility management method is executed in which use of the service is permitted when the user is determined to be the authorized user by face authentication based on the image.

According to one aspect of each of the facility management device, the facility management method, and the computer program described above, it is possible to suitably manage the use of the facility by the user and the use of the service at the facility.

1 is a block diagram showing a specific configuration of a facility management system according to a first embodiment; FIG. 1 is a block diagram showing the hardware configuration of a facility management system according to a first embodiment; FIG. FIG. 2 is a conceptual diagram showing the overall operation flow of the facility management system according to the first embodiment; It is a flow chart which shows a flow of operation of a facility use management device concerning a 1st embodiment. It is a flowchart which shows the flow of operation|movement of the facility use management apparatus which concerns on 1st Embodiment. It is a flowchart which shows the flow of operation|movement of the facility use management apparatus which concerns on 2nd Embodiment. It is a flowchart which shows the flow of operation|movement of the facility use management apparatus which concerns on 3rd Embodiment.

Hereinafter, embodiments of a facility management system, a face authentication device, a facility management method, and a computer program will be described with reference to the drawings.

<First embodiment>
First, the facility management system according to the first embodiment will be described with reference to FIGS. 1 to 5. FIG.

(System configuration)
First, a specific system configuration of the facility management system 1 according to the first embodiment will be described with reference to FIG. FIG. 1 is a block diagram showing a specific configuration of the facility management system according to the first embodiment.

As shown in FIG. 1, the facility management system 1 according to the first embodiment includes a facility usage management device 10, a facility usage management device 20, and a face image storage device 30. As shown in FIG.

The facility usage management device 10 is a device that manages the usage of the facility (that is, the usage of the entire facility) by the user, and includes a first facial image acquisition section 110 and a first usage permission section 120 . The first face image acquisition unit 110 is configured to be able to acquire the face image of the user who is going to use the facility, for example, from a camera installed at the entrance of the facility or in the area where admission procedures are performed. The first usage permitting unit 120 collects the facial image of the user who is going to use the facility (that is, the facial image acquired by the first facial image acquiring unit 110) and the facial image (face image) of the user who should be permitted to use the facility. The image stored in advance in the image storage device 30 is compared with the image stored in advance in the image storage device 30, and the use of the facility can be permitted. For example, the first use permission unit 120 extracts a feature amount from each image to be compared (or receives a feature amount extracted from the image in preprocessing performed by a camera or the like), and compares the feature amount of each image. It is determined whether or not the persons in the face images are the same based on the degree of similarity obtained as . The "feature amount" here is a unique value that can be extracted from a face image, for example, the value of various parameters of the face image (for example, the brightness of each pixel, etc.), or the value that can be calculated from these various parameters. be. The feature amount similarity is a value indicating how similar the feature amounts to be compared are, for example, calculated as a score of 0 to 1 (1 being a perfect match). When comparing the feature amounts, the facility use management apparatus 10 may associate and store the user information and the user's facial feature amount (in other words, the facility use management apparatus 10 stores the user's facial image). may not be remembered). Note that the determination method using the feature amount of the face image is merely an example, and determination using other existing techniques can also be performed (the same applies to the second usage permitting unit 220 described later). Specific aspects of permitting use of the facility include, for example, opening the entrance gate of the facility, notifying the facility staff, and executing the entrance procedure by the system (in other words, granting the facility usage qualification to the user). It should be noted that existing techniques can be appropriately adopted for a specific method relating to determination using a face image (so-called face authentication), so detailed description thereof will be omitted here. The first facial image acquiring unit 110 and the first usage permitting unit 120 are specific examples of the "first acquiring means" and the "first permitting means" in the appendices to be described later.

The facility usage management device 20 is a device that manages the usage of the facility by the user (that is, the usage of the facility as a service provided in the facility). 220. The second face image acquisition unit 110 is configured to be able to acquire the face image of the user who is going to use the facility, for example, from a camera installed at the entrance of the facility or in an area where an entry procedure is performed. The second usage permission unit 220 collects the face image of the user who is going to use the facility (that is, the face image acquired by the second face image acquisition unit 210) and the user who may be permitted to use the facility (that is, The facial image of the user who is permitted to use the facility is compared with the face image of the user, and the use of the facility can be permitted. The second usage permission unit 220, for example, extracts a feature amount from each image to be compared (or receives a feature amount extracted from the image in preprocessing performed by a camera or the like), and compares the feature amount of each image. It is determined whether or not the persons in the face images are the same based on the degree of similarity obtained as . Users who may be permitted to use facilities (that is, users who are permitted to use facilities) may be managed by, for example, "permission flags" added to user information. Specifically, when the use of the facility is permitted in the facility use management device 10, the user's permission flag is set (for example, changed from "0" to "1"). In this way, it is possible to easily determine whether or not the user is permitted to use the facility by using the permission flag. For example, it is possible to determine whether or not to permit the use of the facility depending on whether or not the permission flag of the users determined to be the same person based on the similarity is set. Specific aspects of permitting use of the facility include, for example, unlocking the entrance door of the facility, notifying the staff of the facility, and executing the entry procedure by the system (in other words, granting the facility usage qualification to the user). The facial images of the users to be permitted to use the facility are at least the facial images of the users who are permitted to use the facility by the first usage permitting section 120 among the facial images stored in the facial image storage device 30. be. The second facial image acquisition unit 210 and the second use permission unit 220 are specific examples of the "second acquisition means" and the "second permission means" in the appendices to be described later. In addition, the facility usage management device 20 is also a specific example of the “face authentication device” in the appendix described later, and the second face image acquisition unit 210 and the second use permission unit 220 are the “acquisition means” and It is also a specific example of "permission means".

The facial image storage device 30 is a storage device that can communicate with the facility usage management device 10 and the facility usage management device 20, and stores the user's facial image (in addition to or instead of this, the feature amount of the facial image) and other It is configured so that it can be stored in association with information. Specifically, the facial image storage device 30 associates and stores the facial image of the user and information about whether or not the facility can be used, thereby storing the facial image of the user who should be permitted to use the facility. Note that the face image of the user who should be permitted to use the facility is stored, for example, when the user pre-registers (eg, reserves the use of the facility). In addition, the face image storage device 30 associates and stores the face image of the user and information indicating whether or not the use of the facility is permitted by the first usage permitting unit 120, thereby indicating whether the facility is being used. Store the user's face image. The face image storage device 30 associates and stores the user's face image and information about whether or not the facility can be used, thereby storing the face image of the user who should be permitted to use the facility. The face images stored in the face image storage device 30 can be appropriately read and updated by the facility usage management device 10 and the facility usage management device 20 . Note that the face image storage device 30 may be configured as a storage device outside the system (for example, an external server, database, cloud, etc.). In this case, the face image storage device 30 may be configured to at least partially have a function of performing face authentication (that is, matching of face images) in the facility usage management device 10 or the facility usage management device 20. .

(Hardware configuration)
Next, the hardware configuration of the facility management system (in particular, the facility usage management device 10 and the facility usage management device 20) according to the first embodiment will be described with reference to FIG. FIG. 2 is a block diagram showing the hardware configuration of the facility management system according to the first embodiment.

As shown in FIG. 1, the facility usage management device 10 and the facility usage management device 20 included in the facility management system 1 according to the present embodiment include a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, and , a ROM (Read Only Memory) 13 , a storage device 14 , an input device 15 and an output device 16 . The CPU 11 , RAM 12 , ROM 13 , storage device 14 , input device 15 and output device 16 are connected via a data bus 17 .

The CPU 11 reads computer programs. For example, the CPU 11 may read a computer program stored in at least one of the RAM 12, ROM 13 and storage device 14. For example, the CPU 11 may read a computer program stored in a computer-readable recording medium using a recording medium reader (not shown). The CPU 11 may acquire (that is, read) a computer program from a device (not shown) arranged outside the facility usage management device 10 and the facility usage management device 20 via the network interface. The CPU 11 controls the RAM 12, the storage device 14, the input device 15 and the output device 16 by executing the read computer program. Particularly in this embodiment, when the computer program read by the CPU 11 is executed, the CPU 11 implements functional blocks for managing facility usage or equipment usage management. In other words, the CPU 11 can function as a controller for managing facility usage or equipment usage.

The RAM 12 temporarily stores computer programs executed by the CPU 11 . RAM 12 temporarily stores data temporarily used by CPU 11 while CPU 11 is executing a computer program. The RAM 12 may be, for example, a D-RAM (Dynamic RAM).

The ROM 13 stores computer programs executed by the CPU 11 . The ROM 13 may also store other fixed data. The ROM 13 may be, for example, a P-ROM (Programmable ROM).

The storage device 14 stores data that the facility usage management device 10 and the facility usage management device 20 store for a long period of time. The storage device 14 may operate as a temporary storage device for the CPU 11 . The storage device 14 may include, for example, at least one of a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device.

The input device 15 is a device that receives input instructions from users of the facility usage management device 10 and the facility usage management device 20 . Input device 15 may include, for example, at least one of a keyboard, mouse, and touch panel.

The output device 16 is a device that outputs information about the facility usage management device 10 and the facility usage management device 20 to the outside. For example, the output device 16 may be a display device capable of displaying information on the facility usage management device 10 and the facility usage management device 20 .

(Outline of operation)
Next, a facility to which the facility management system 1 according to the first embodiment is applied and an outline of the operation realized there will be described with reference to FIG. FIG. 3 is a conceptual diagram showing the overall operation flow of the facility management system according to the first embodiment. A case where the facility management system is applied to a hotel (that is, an accommodation facility) will be described below as an example.

As shown in FIG. 3, a user who intends to use a hotel registers his or her face image as user information when making a reservation. A face image can be registered by uploading an image captured by a terminal such as a smartphone, for example. The face image of the user registered here is stored in the face image storage device 30 .

Subsequently, when the user visits the hotel, the facility usage management device 10 compares the visiting user's facial image with the pre-registered user's facial image. Then, if it is possible to compare the face image of the visiting user with the face image of the user registered in advance and confirm that the person is the same person, the user's check-in procedure is completed (in other words, the user's check-in procedure is completed. ).

After that, when the user tries to enter the guest room (that is, the room assigned at the time of check-in), the facility usage management device 20 displays the face image of the user trying to enter the room and the name of the user registered as the user of the guest room. Match face images. Then, when it is confirmed that the user is the same person by comparing the face image of the user who is about to enter the room with the face image of the user registered as the user, the door of the guest room is unlocked (in other words, guest room). The facility usage management device 20 may be configured to permit entry to various facilities in the hotel (for example, facilities for hotel guests only) in addition to the guest rooms.

As described above, the facility management system 1 according to the present embodiment is configured to be able to perform two stages of permission operations for facility use and facility use. For this reason, the facility management system 1 according to the present embodiment can be applied to facilities other than hotels that may require a similar two-stage permission. Specifically, when applying to condominiums, the auto-lock at the entrance is the first stage of permission (i.e. permission to use the facility), and the entry to each room is the second stage of permission (i.e. permission to use the facilities). You can set it.

(Operation of facility management device)
Next, the flow of processing executed by the facility usage management device 10 according to the first embodiment will be described with reference to FIG. FIG. 4 is a flow chart showing the operation flow of the facility usage management device according to the first embodiment.

As shown in FIG. 4, the facility usage management device 10 first determines whether or not the presence of a user who is going to check-in at the hotel is detected (step S101). The presence of such a user may be detected, for example, by various sensors installed around the front desk, or may be detected by the user performing a predetermined operation on a terminal installed around the front desk (or a terminal owned by the user himself/herself). may be detected when If the presence of the user has not been detected (step S101: NO), subsequent processing is omitted, and the series of processing ends. In this case, the process of step S101 is executed again after a predetermined period of time.

When the presence of the user is detected (step S101: YES), the user's facial image is captured by a camera installed in the vicinity, and the first facial image acquisition unit 110 acquires the facial image (step S102). Note that when the user's face image cannot be acquired normally (in other words, when a face image that can be used for face authentication cannot be acquired), the user is instructed to turn his/her face toward the camera or expose the face. You may output the instruction|indication for making it (for example, making it remove sunglasses or a mask).

Subsequently, the first use permission unit 120 collates the captured face image of the user with the face image of the user who should be permitted to use the hotel (for example, the face image registered at the time of reservation). It is determined whether or not there is something (step S103).

If it is determined that the photographed face image of the user and the face image of the user who should be permitted to use the hotel are the same person (step S103: YES), the first use permission unit 120 checks the user. By completing the check-in procedure, the use of the hotel is permitted (step S104). At this time, the fact that the check-in procedure has been completed may be displayed to the user on a display or the like. In addition, the first use permission unit 120 registers the face image of the user who is to be permitted to use the hotel or the captured face image of the user in the face image storage device 30 as the face image of the user currently using the hotel ( step S105). Alternatively, the first usage permitting unit 120 allows the user who is permitted to use the hotel to register the facial image already stored in the facial image storage device 30 at the time of reservation so that the facial image is currently using the hotel. may be registered in the face image storage device 30 in association with information indicating that it is the face image of the user.

On the other hand, if it is not determined that they are the same person by collation between the captured face image of the user and the face image of the user who should be permitted to use the hotel (step S103: NO), the processes of steps S104 and S105 described above are performed. Not executed. In other words, since hotel check-in procedures and user registration are not performed, the user cannot use the hotel.

As described above, the facility use management device 10 permits the user whose face authentication has been successful to use the hotel. However, when the user has performed the hotel check-out procedure (that is, the procedure for terminating the use of the facility), the user's permission to use the hotel in step S104 is cancelled. Also, the registration as a hotel user in step S105 is canceled. In this case, the user cannot use the facilities in the hotel either.

(Operation of facility management device)
Next, the flow of processing executed by the equipment usage management device 20 according to the first embodiment will be described with reference to FIG. FIG. 5 is a flow chart showing the operation flow of the facility usage management device according to the first embodiment.

As shown in FIG. 5, the facility usage management device 20 first determines whether or not the presence of a user attempting to enter a hotel facility (typically a guest room) is detected (step S201). The presence of such a user may be detected, for example, by various sensors installed around the door of the facility, or may be detected by a terminal installed near the door by the user (or a terminal owned by the user). may be detected when If the presence of the user has not been detected (step S201: NO), subsequent processing is omitted, and the series of processing ends. In this case, the process of step S201 is executed again after a predetermined period of time.

When the presence of the user is detected (step S201: YES), the user's face image is captured by a camera installed around the door of the facility, and the second face image acquisition unit 210 acquires the face image (step S202). ). Note that when the user's face image cannot be acquired normally (in other words, when a face image that can be used for face authentication cannot be acquired), the user is instructed to turn his/her face toward the camera or expose the face. You may output the instruction|indication for making it (for example, making it remove sunglasses or a mask).

Subsequently, the second use permitting unit 220 reads the face image of the user to be permitted to enter the facility from the face image storage device 30 (step S203). The face image read here is at least the face image of the user who has completed the hotel check-in procedure (in other words, the face image of the user registered in step S105 of FIG. 4). Specifically, in the case of a normal guest room, the face image of the user assigned to the room is read, and in the case of a facility that can be used by any guest, the face images of all the guests are read. be

After that, the second use permission unit 220 compares the captured face image of the user with the face image of the user who should be permitted to enter the facility, and determines whether or not there is a face image of the same person (step S204). ).

If it is determined that the captured face image of the user and the face image of the user who should be permitted to enter the facility are of the same person (step S204: YES), the second usage permission unit 220 locks the facility door. is unlocked to permit entry to the facility (step S205). At this time, a terminal near the door may be displayed to indicate that the door lock of the facility has been unlocked.

On the other hand, if it is determined that the captured face image of the user and the face image of the user who should be permitted to enter the facility are not of the same person (step S204: NO), the process of step S205 described above is not executed. . That is, the user cannot enter the facility because the door lock is not unlocked. In addition, if it can be determined that the user has misunderstood (for example, he/she has mistaken his room for another room) is registered as a user), a terminal near the door may display a message that the user is using the wrong facility.

(technical effect)
Next, technical effects obtained by the facility management system 1 according to the first embodiment will be described.

As described with reference to FIGS. 1 to 5, according to the facility management system 1 according to the first embodiment, the use of facilities and the use of equipment within the facilities can be preferably managed by face recognition. Specifically, face authentication when permitting use of a facility and face authentication when permitting use of equipment are performed using a common face image stored in the face image storage unit 30. , face recognition can be performed efficiently. In addition, since it is not necessary to register separate facial images for two different types of permitted actions, it is possible to reduce labor on the facility management side and the user side.

Furthermore, when permitting the use of the facility, face recognition can be limited to the users who are using the facility at that time (in other words, the number of face images to be matched can be limited), so the accuracy is higher. Face recognition can be realized. Taking advantage of the ability to limit facial images when permitting the use of equipment, the threshold used for facial recognition when permitting the use of equipment is set to a value higher than the threshold used for facial recognition when permitting the use of facilities. may be set as Note that the "threshold" here is set with respect to a parameter used for determination of face authentication (for example, the degree of similarity obtained as a result of comparing face images), and when the threshold is exceeded It is determined that the face authentication has succeeded, and if it is equal to or less than the threshold value, it is determined that the face authentication has failed. Therefore, the higher the threshold, the more difficult it is to determine that the person is the same person, which improves the accuracy of face authentication. If the threshold for permitting the use of equipment is set relatively high, even users who should not be permitted to use the equipment will be permitted to use the equipment in face authentication when permitting the use of equipment with relatively few face images to be compared. You can avoid the situation. On the other hand, since the threshold for permitting use of the facility is relatively low, in face authentication when permitting the use of the facility, which requires a relatively large number of facial images to be matched, even though the facial images are registered normally, It is possible to avoid situations in which the use of facilities is not permitted for the first time.

<Second embodiment>
Next, the facility management system 1 according to the second embodiment will be explained. The second embodiment differs from the above-described first embodiment only in part of the operation (mainly the operation of the facility usage management device 10), and the other parts are generally the same. Therefore, in the following, portions different from the first embodiment will be described in detail, and descriptions of other overlapping portions will be omitted as appropriate.

(Operation of facility management device)
First, the flow of processing executed by the facility usage management device 10 according to the second embodiment will be described with reference to FIG. FIG. 6 is a flow chart showing the operation flow of the facility usage management device according to the second embodiment.

As shown in FIG. 6, the facility usage management device 10 according to the second embodiment determines that the photographed face image of the user and the face image of the user who should be permitted to use the hotel are of the same person. If so (step S103: YES), the first use permitting unit 120 determines that the current time is the time during which the user may be permitted to use the hotel (hereinafter referred to as "facility available time"). It is determined whether or not there is (step S301). It should be noted that the facility available time is a specific example of the “allowed time” in the appendix described later, and is stored in the face image storage device 30 in association with the user's face image. Alternatively, the facility available time is linked to information identifying a user who intends to use the hotel (that is, the user who has reserved the hotel) by a device different from the facial image storage device 30 (for example, the facility usage management device 10). It may be stored (ie, managed).

When it is determined that the current time is the facility available time (step S301: YES), the first use permitting unit 120 permits the use of the hotel by completing the user's check-in procedure (step S104). . In addition, the first use permission unit 120 registers the face image of the user who is to be permitted to use the hotel or the captured face image of the user in the face image storage device 30 as the face image of the user currently using the hotel ( step S105).

On the other hand, when it is determined that the current time is not the facility available time (step S301: NO), the processes of steps S104 and S105 described above are not executed. In other words, since hotel check-in procedures and user registration are not performed, the user cannot use the hotel.

(technical effect)
Next, technical effects obtained by the facility management system 1 according to the second embodiment will be described.

As described with reference to FIG. 6, according to the facility management system 1 according to the second embodiment, when face authentication is successful (that is, it is determined that the user's face image is that of the same person as the registered face image). If the facility is available), you will not be permitted to use the facility if it is outside the facility usage hours. Therefore, a user whose facial image is registered but who should not be permitted to use the facility at this time (for example, a user who visited the facility on a date and time different from the date and time the reservation was made) is mistakenly allowed to use the facility. You can prevent being allowed.

It should be noted that if the facility usage time elapses after permitting the use of the facility, the permission to use the facility may be canceled at that time. In that case, a notification may be sent to a terminal or the like owned by the user to notify that the available time of the facility has passed.

<Third Embodiment>
Next, the facility management system 1 according to the third embodiment will be explained. The third embodiment differs from the above-described first and second embodiments only in part of the operation (mainly the operation of the equipment usage management device 20), and the other parts are generally the same. . Therefore, in the following, portions different from those of the first and second embodiments will be described in detail, and descriptions of other overlapping portions will be omitted as appropriate.

(Operation of facility management device)
First, the flow of processing executed by the facility usage management device 20 according to the third embodiment will be described with reference to FIG. FIG. 7 is a flow chart showing the operation flow of the facility usage management device according to the third embodiment.

As shown in FIG. 7, the facility usage management device 20 according to the third embodiment determines that the captured face image of the user and the face image of the user who should be permitted to enter the facility are of the same person. If yes (step S204: YES), the second usage permitting unit 220 determines that the current time is the time during which the user may be permitted to use the facility (hereinafter referred to as "equipment available time" as appropriate). (step S401). It should be noted that the facility usable time is a specific example of the "usage time" in the appendix described later, and is stored in the face image storage device 30 in association with the user's face image. Alternatively, the facility usage time may be determined by a user who is permitted to use the hotel (that is, check-in It may be stored (that is, managed) in association with information identifying the user who has completed the procedure.

If it is determined that the current time is the equipment available time (step S401: YES), the second usage permission unit 220 unlocks the door lock of the equipment to permit entry to the equipment (step S205). ).

On the other hand, if it is determined that the current time is not the equipment available time (step S401: NO), the process of step S205 is not executed. That is, the user cannot enter the facility because the door lock is not unlocked. For a user who has not been permitted to enter the facility, a display may be made to inform the user of the available time of the facility.

(technical effect)
Next, technical effects obtained by the facility management system 1 according to the third embodiment will be described.

As described with reference to FIG. 7, according to the facility management system 1 according to the third embodiment, even if face authentication is successful (in other words, a user who is permitted to use the facility), the facility can be used. Use of the equipment is not permitted outside of these hours. Therefore, it is possible to prevent a user who is permitted to use the facility but who should not be permitted to use the target facility from being erroneously permitted to use the facility. Examples of such facilities include hotel timed baths and nighttime entrances.

In the above description, the equipment usage management device 20 manages usage of equipment by users. However, the facility usage management device 20 may manage usage of services other than facilities. For example, the equipment usage management device 20 may manage the usage of items other than equipment. An example of such use of items is the use of items available within the facility (eg, at least one of a yukata, a bag, and slippers). Alternatively, for example, the facility usage management device 20 may manage usage of services that do not involve usage of facilities or articles (for example, usage of specific services provided within facilities). An example of the use of such services is participation in events held on the premises (eg, wine tastings, specific hands-on events, and/or merchandise sales).

The above first to third embodiments can be used in combination as appropriate. For example, by combining the second embodiment and the third embodiment, it is possible to realize the facility management system 1 that considers both the facility available time and the facility available time.

<Appendix>
The following additional remarks are further disclosed with respect to the embodiments described above.

(Appendix 1)
The facility management system described in Supplementary Note 1 includes first acquisition means for acquiring a facial image of a visiting user who has visited the facility, and users who can use the facility based on the acquired facial image of the visiting user. a first permitting means for permitting the visiting user to use the facility, a second obtaining means for obtaining a face image of a specific user who uses the service provided at the facility, a second obtaining means for permitting use of the service when the specific user is determined to be a user permitted to use the facility based on the facial image of the specific user obtained by the second obtaining means; 2 permission means; and a facility management system.

(Appendix 2)
In the facility management system according to Supplementary Note 2, if the time when the visiting user visits is outside the permitted time for permitting the visiting user to use the facility, the first permitting means may 1. The facility according to claim 1, wherein even if it is determined that the user is allowed to use the facility based on the user's facial image, the visiting user is not permitted to use the facility. It is a facility management system.

(Appendix 3)
In the facility management system according to Supplementary Note 3, the first permitting means permits the visiting user to use the facility when the permitted time is exceeded after permitting the visiting user to use the facility. The facility management system according to appendix 2, characterized by canceling the permission.

(Appendix 4)
In the facility management system according to appendix 4, the first permitting means cancels permission for the visiting user to use the facility when the visiting user completes a procedure for terminating the use of the facility. The facility management system according to any one of appendices 1 to 3, characterized by:

(Appendix 5)
In the facility management system according to Supplementary Note 5, the second permitting means is configured such that the time when the specific user attempts to use the service is outside the service hours during which the specific user can use the service provided at the facility. , even if it is determined that the specific user is permitted to use the facility based on the facial image of the specific user, the service is provided to the specific user 5. The facility management system according to any one of Supplementary Notes 1 to 4, wherein the use of the facility is not permitted.

(Appendix 6)
In the facility management system according to appendix 6, the first permission means compares the facial image of the visiting user with the facial feature amount of the user who is permitted to use the facility, and determines whether the visiting user is the It is determined whether or not the user is allowed to use the facility, and the second permission means receives the face image of the specific user and the face of the visiting user who is permitted to use the facility by the first permission means. 6. The facility according to any one of appendices 1 to 5, wherein it is determined whether or not the specific user is a user permitted to use the facility by comparing the feature amount of management system.

(Appendix 7)
In the facility management system according to appendix 7, the first permitting means and the second permitting means determine whether or not the degree of similarity obtained as a result of comparing the feature amounts is equal to or greater than a predetermined threshold, and The facility according to appendix 6, wherein the second threshold, which is the predetermined threshold used by the second permission means, is set higher than the first threshold, which is the predetermined threshold used by the first permission means. management system.

(Appendix 8)
In the facility management system according to appendix 8, the facility is an accommodation facility, and the first permission means permits the visiting user to use the facility by completing a check-in procedure to the accommodation facility. 7. Any one of appendices 1 to 6, wherein the second permission means permits the specific user to use the service by permitting entry into a guest room or predetermined equipment of the accommodation facility. 1. The facility management system according to item 1.

(Appendix 9)
The face authentication device according to Supplementary Note 9 is a face authentication device used in a facility management system that permits the visiting user to use the facility based on the facial image of the user who is permitted to use the facility, an acquisition means for acquiring a face image of a specific user who uses a service provided by the facility; and based on the acquired face image of the specific user, the specific user is a user permitted to use the facility. and permission means for permitting use of the service when it is determined that there is a face authentication device.

(Appendix 10)
The facility management method according to appendix 10 includes a first acquisition step of acquiring a facial image of a visiting user who has visited the facility, and a user who can use the facility based on the acquired facial image of the visiting user. a first permitting step of permitting the visiting user to use the facility, a second obtaining step of obtaining a face image of a specific user who uses the service provided at the facility, a second obtaining step for permitting use of the service when the specific user is determined to be a user permitted to use the facility based on the facial image of the specific user obtained in the second obtaining step; 2 permission steps.

(Appendix 11)
The computer program according to appendix 11 comprises: a first acquisition step of acquiring a facial image of a visiting user who has visited a facility; a first permitting step of permitting the visiting user to use the facility, a second obtaining step of obtaining a face image of a specific user who uses the service provided at the facility, and a second obtaining step of permitting use of the service when the specific user is determined to be a user permitted to use the facility based on the facial image of the specific user obtained in the second obtaining step; A computer program characterized by causing a computer to execute a permission step.

(Appendix 12)
A recording medium according to Supplementary Note 11 is a recording medium characterized by recording the computer program according to Supplementary Note 11.

The present invention can be modified as appropriate within the scope not contrary to the gist or idea of the invention that can be read from the claims and the entire specification, and the facility management device, facility management method, and computer program that accompany such modifications. It is also included in the technical idea of the present invention.

1 facility management system 10 facility use management device 20 facility use management device 30 face image storage device 110 first face image acquisition unit 120 first use permission unit 210 second face image acquisition unit 220 second use permission unit

Claims (9)

a first acquisition means for acquiring a facial image of a user who has visited the facility;
determination means for determining whether or not the user can use the facility by face authentication based on the face image of the user and a pre-stored face image;
registration means for registering the face image of the user determined to be a user who can use the facility as a face image of an authorized user who can use the service provided by the facility;
facility management device. a second acquiring means for acquiring a face image of a user who uses the service provided by the facility;
authorization means for permitting use of the service when the user is determined to be the authorized user by face authentication based on the facial image of the user and the facial image of an authorized user who can use the service; ,
facility management device. The facility is an accommodation facility,
The services include at least one of using rooms and facilities of the accommodation facility, using goods available in the accommodation facility, and participating in events held in the accommodation facility.
The facility management device according to claim 1 or 2. Acquire facial images of users who have visited the facility,
Determining whether the user can use the facility by face authentication based on the user's face image and a pre-stored face image,
Registering the face image of the user determined to be a user who can use the facility as a face image of an authorized user who can use the service provided by the facility;
Facility management method. Acquiring facial images of users who use services provided by facilities,
Permitting use of the service when the user is determined to be the authorized user by face authentication based on the face image of the user and the face image of the authorized user who can use the service;
Facility management method. The facility is an accommodation facility,
The services include at least one of using rooms and facilities of the accommodation facility, using goods available in the accommodation facility, and participating in events held in the accommodation facility.
The facility management method according to claim 4 or 5. on at least one computer,
Acquire facial images of users who have visited the facility,
Determining whether the user can use the facility by face authentication based on the user's face image and a pre-stored face image,
Registering the face image of the user determined to be a user who can use the facility as a face image of an authorized user who can use the service provided by the facility;
A computer program for executing a facility management method. on at least one computer,
Acquiring facial images of users who use services provided by facilities,
Permitting use of the service when the user is determined to be the authorized user by face authentication based on the face image of the user and the face image of the authorized user who can use the service;
A computer program for executing a facility management method. The facility is an accommodation facility,
The services include at least one of using rooms and facilities of the accommodation facility, using goods available in the accommodation facility, and participating in events held in the accommodation facility.
9. Computer program according to claim 7 or 8.

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