JP2023018661A - Product and service purchase method, program and terminal device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a product and service purchase method which can reduce a burden on a staff member and eliminate a money trouble when the staff member like a helper purchases a product or service instead of a user in visit service.

SOLUTION: A server device 1 reads out helper identification information by performing short-range wireless communication with a wireless tag 5 of an IC card 3 of a helper wirelessly read by a terminal device 2 used by the helper, reads out user identification information by performing the short-range wireless communication with a wireless tag 4 of a user, authenticates these pieces of identification information, and transmits the authentication result to the terminal device 2. After the authentication, when the selection instruction for a product or service purchased by the helper on a product and service purchase screen is performed, the server device performs ordering processing of the product or service for which the selection instruction is performed under such a condition that signature input or the like of the user is performed.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2023,JPO&INPIT

Description

The present invention relates to a product/service purchasing method, a program, and a terminal device in which a staff such as a helper visits a user to provide a predetermined service, and the staff purchases the product or service required by the user.

In a home-visit care service where a helper visits the home of the user (caregiver) and provides various assistance in daily life, the helper keeps various records (visited place, visit date and time, service content, etc.) related to the service provision performance. It is necessary to leave it appropriately. In addition, a person in charge of managing home-visit nursing care services needs to regularly process a large number of slips submitted by many helpers for claiming expenses (especially insurance claims).

Conventionally, each helper has manually recorded the results of service provision in the home-visit nursing care service, and this has become a heavy burden in daily work. In addition, work such as sorting and tallying slips performed by the person in charge of managing home-visit nursing care services is generally done manually. problem is occurring.
On the other hand, due to the nature of home care services, there are often no third parties other than helpers and users at the site where the service is provided. In order to accurately record the results of service provision, it is desirable to be able to correctly ascertain the identities of visiting helpers even in the absence of a third party.

In order to solve such problems, there is a device that can automatically record accurate service provision results in visiting services and reduce the burden on helpers who are in charge of service provision work.

In this system, a helper holds an IC card 3 with a built-in wireless tag over a terminal device 2 , reads helper identification information from the wireless tag, and transmits it to the server device 1 . The server device 1 authenticates the terminal device 2 based on the helper identification information. When the helper starts providing the service, the terminal device 2 authenticated by the server device 1 is held over the wireless tag 4 installed in the user's house, etc., and the user identification information is read out from the wireless tag 4. , to the server device 1 . When the server device 1 receives the user identification information from the helper terminal device 2, the service provision record information including the user identification information, the helper identification information of the terminal device 2, and the current date and time. is recorded in the performance management database 154 .

Utility Model Registration No. 3181163

By the way, a helper may be asked by a user to shop for daily necessities at a visitor's home. Conventionally, a helper takes money from a user, goes shopping, and delivers goods or services and change to the user.
However, there is the problem that shopping is out of the scope of the scheduled service and the burden on the helper is heavy. In addition, there is a problem that there is a possibility of causing trouble because it involves the transfer of money.

The present invention has been made in view of the above-mentioned problems of the prior art, and is intended to reduce the burden on the staff and eliminate financial troubles when staff such as helpers purchase goods or services on behalf of users in home visit services. The purpose is to provide a product / service purchase method, program and terminal device that can

In order to solve the above-described problems of the conventional technology and achieve the above-described object, the goods/services purchasing method of the present invention provides a visit service in which a staff member visits a user's home to provide a predetermined service. can read the identification information of the staff by short-range wireless communication from the first wireless tag carried by the user, and can read the identification information of the staff from the second wireless tag installed at the location of the user or carried by the user. It has a wireless tag reading unit capable of reading the identification information of the user by distance wireless communication, and a terminal side communication unit capable of connecting to a predetermined communication network, and is executed using a terminal device carried by the staff. a first step of reading identification information of the staff member from the first wireless tag of the staff member by short-range wireless communication with the terminal device; To authenticate the identification information of the staff member and the identification information of the user read in the second step, wherein the terminal device reads out the identification information of the user from the tag by short-range wireless communication, and the identification information of the user read in the first step. a third step in which the terminal device performs the processing of; a fourth step of displaying a product or service purchase screen on the display of the terminal device when the authentication in the third step is successful; a fifth step of inputting a selection instruction for the product or service to be purchased from the product or service purchase screen displayed in step 4; and, after the sixth step, a seventh step of placing an order for the selected and instructed goods or services.

Preferably, the seventh step satisfies the first condition that the consent is obtained in the eighth step, or the second condition that predetermined consent is not required, the Order processing.

Preferably, the consenter is defined in advance for each product or service, and the eighth step processes the consent for the subject.

Preferably, in the eighth step, a consent request is sent to a consenting party to whom information on the goods or services is provided, and if there is no response for a certain period of time, a predetermined consent nonresponse handling process is performed. conduct.

Preferably, when there are a plurality of staff members, the method further comprises a ninth step of associating the past purchase history of the product or service by the user with the information of the staff involved in the purchase of the product or service.

Preferably, the method further comprises a tenth step of displaying a task input screen corresponding to the staff member's attribute and providing the user's task information input via the task input screen to the server.

Preferably, the second wireless tag has a credit card or debit card cooperation function, and the terminal device communicates with the second wireless tag by short-range communication to settle the payment.

Preferably, the sixth step reads identification information of the user from the second wireless tag of the user by short-range wireless communication and authenticates the user, and If the authentication of the process is successful, the order processing is performed.

Preferably, the sixth step performs signature input processing of the user.

Preferably, after the sixth step, an eighth step of providing the information on the selected goods or services to the facility to which the staff belongs or the person concerned of the user and obtaining their consent. and the seventh step performs the ordering process when the consent is obtained in the eighth step.

A program of the present invention is capable of reading identification information of a staff member from a first wireless tag carried by the staff member through wireless communication in a visit service in which the staff member visits a user's home to provide a predetermined service, and a wireless tag reading unit installed at the location of the user or capable of reading identification information of the user from a second wireless tag carried by the user by wireless communication; and connectable to a predetermined communication network. and a terminal-side communication unit, a program executed by a terminal device carried by the staff, wherein the identification information of the staff is read out from the staff's first wireless tag by short-range wireless communication. a second step of reading the identification information of the user from the second wireless tag of the user by short-range wireless communication; and the identification information of the staff read in the first step and the user's a third step of performing processing for authenticating the identification information; and a fourth step of displaying a product or service purchase screen on the display of the terminal device when the authentication in the third step is successful. , a fifth step of inputting an instruction to select a product or service to be purchased from the product or service purchase screen displayed in the fourth step; and a sixth step of performing processing for inputting consent for purchase.

Preferably, when the program is activated, before the first step, the display displays a message prompting the staff member to bring the first card carrying the first wireless tag closer to the wireless tag reading unit. , and before the second step, a message is displayed on the display urging the staff member to bring the second card carrying the second wireless tag closer to the wireless tag reading unit.

Preferably, the sixth step reads identification information of the user from the second wireless tag of the user by short-range wireless communication and authenticates the user, and If the authentication of the process is successful, the order processing is performed.

Preferably, the sixth step performs signature input processing of the user.

The terminal device of the present invention is capable of reading the identification information of the staff member from the first wireless tag carried by the staff member through wireless communication in a visiting service in which the staff member visits the user's home to provide a predetermined service. a wireless tag reading unit installed at the location of the user or capable of reading the identification information of the user from a second wireless tag carried by the user by wireless communication; and connectable to a predetermined communication network. a terminal-side communication unit and a processing unit, and is carried by the staff, wherein the wireless tag reading unit wirelessly reads the identification information of the staff from the first wireless tag of the staff. a first step of reading; a second step of wirelessly reading identification information of the user from the second wireless tag of the user by the wireless tag reading unit; and the staff read in the first step. a third step in which the processing unit performs processing for authenticating the identification information and the identification information of the user; and if the authentication in the third step is successful, the product or service purchase screen is displayed A fourth step in which the processing unit performs the process of displaying on the display of the terminal device; and, after the fifth step, a sixth step in which the processing unit performs a process for inputting approval of the purchase of the product or service by the user.

According to the present invention, in a visiting service, when a staff such as a helper purchases goods or services on behalf of a user, the burden on the staff can be reduced and monetary troubles can be eliminated. A program and a terminal device can be provided.

FIG. 1 is a diagram showing an example of the overall configuration of a visiting service management system according to an embodiment of the present invention. FIG. 2 is a read message screen for reading information from the wireless tag of the helper displayed on the display of the terminal device after the product/service sales application according to the present embodiment is started. FIG. 3 is a diagram of a screen displayed on the display of the terminal device 2 when helper information is successfully read from the wireless tag after the read message screen shown in FIG. FIG. 4 shows a reading message screen for reading information from the user's wireless tag displayed on the display of the terminal device after the product/service sales application is launched. FIG. 5 is a diagram of a screen displayed on the display of the terminal device when user information is successfully read from the wireless tag after the read message screen shown in FIG. FIG. 6 is a diagram showing an example of a product/service purchase screen displayed on the display of the terminal device 2. As shown in FIG. FIG. 7 is a diagram showing a signature input screen for inputting the user's signature after the helper instructs selection of goods/services to be purchased. FIG. 8 is a functional block diagram of the terminal device shown in FIG. FIG. 9 is a functional block diagram of the server device shown in FIG. FIG. 10 is a flowchart for explaining the processing flow of the product/service purchasing method according to the first embodiment of the present invention. FIG. 11 is a diagram for explaining the processing flow of the product/service purchasing method according to the second embodiment of the present invention. It is a figure for demonstrating the case where consenter is defined beforehand for every goods or service. FIG. 13 is a diagram for explaining a processing flow relating to consent processing of the product/service purchase method according to the third embodiment of the present invention.

A visiting service management system to which the product/service purchasing method according to the embodiment of the present invention is applied will be described below.
<First embodiment>
FIG. 1 is a diagram showing an example of the overall configuration of a visiting service management system according to the first embodiment of the present invention.
The home-visit service management device shown in FIG. 1 is a device used for home-visit care service work in which a helper visits a user and provides various assistance in daily life. Automatically record service provision results. The visiting service management device shown in FIG. 1 has a server device 1 and a plurality of terminal devices 2 that communicate via a communication network 9 .

Each helper carries an IC card 3 with a built-in wireless tag (for example, an RFID tag) and a terminal device 2 having a wireless tag reader function. When providing a visiting service, the helper has the terminal device 2 authenticated by the server device 1 . When the helper holds the IC card 3 over the terminal device 2, the terminal device 2 reads the helper identification information from the wireless tag of the IC card 3 by short-range wireless communication using the reader function. After reading the helper identification information from the wireless tag, the terminal device 2 transmits it to the server device 1 . The server device 1 checks whether the helper identification information received from the terminal device 2 matches the registered helper identification information. When the helper visits the user and starts providing services, the helper holds the terminal device 2 authenticated by the server device 1 over the wireless tag 4 installed in the user's house. The terminal device 2 reads the user identification information from the wireless tag 4 by short-range wireless communication and transmits it to the server device 1 . The wireless tag 4 may be mounted on a user card, for example.

In the product/service purchase method of this embodiment, when the helper is at the user's house, the first wireless tag of the helper's IC card 3 and the second wireless tag 4 (for example, RFID tag) at the user's house is brought close to the terminal device 2 and authenticated, the helper can use the terminal device 2 to purchase goods or services for the user.

When the server device 1 receives the user identification information of the user from the terminal device 2 of the helper who visited the user, the server device 1 receives the user identification information, the helper identification information of the terminal device 2, and information about the current date and time. Record information on service provision performance including As a result, the server device 1 can automatically record the information related to the service provision performance, thereby reducing the work load of the helper. In addition, since the identity of the helper can be confirmed at the site where the service is provided, accurate service provision results can be recorded.

In addition, the server device 1 authenticates the helper and user identification information read wirelessly by the terminal device 2 , and transmits the authentication result to the terminal device 2 .
In addition, after the authentication, when the helper instructs selection of goods/services to be purchased on the screen for purchasing goods/services after authentication, the server apparatus 1 accepts the selection/instruction on the condition that the user's signature has been entered. Order processing for goods and services.

FIG. 2 shows a reading message screen 110 for reading information from the wireless tag 5 of the helper displayed on the display of the terminal device 2 after the product/service sales application according to the present embodiment is launched. FIG. 3 shows a screen 113 displayed on the display of the terminal device 2 when the helper information is successfully read from the wireless tag 5 after the read message screen 110 shown in FIG. The screen 113 has a "Purchase History" button image for confirming the helper's product/service purchase history by a designated operation. A "purchase history" button image may be provided for checking the purchase history of the user.

FIG. 4 shows a read message screen 120 for reading information from the user's wireless tag 4 displayed on the display of the terminal device 2 after the product/service sales application is launched. FIG. 5 shows a screen 123 displayed on the display of the terminal device 2 when the user information is successfully read from the wireless tag 4 after the read message screen 120 shown in FIG.

FIG. 6 is an example of the product/service purchase screen 131 displayed on the display of the terminal device 2 . FIG. 7 is an example of the signature input screen 133 for inputting the user's signature after the helper instructs selection of the product/service to be purchased.
Services include, for example, hairdressing services, nail services, massage services, esthetic services, and fortune-telling services.

FIG. 8 is a functional block diagram of the terminal device 2 shown in FIG.
As shown in FIG. 8, the terminal device 2 has, for example, a wireless tag reading section 21, a display 23, an operation section 25, a communication section 27, a memory 29 and a processing section 31. FIG.
The wireless tag reader 21 performs short-range wireless communication with the wireless tags 4 and 5 shown in FIG.
The display 23 displays the screen generated by the processing section 31 .
The operation unit 25 includes a touch panel of the display 23, operation buttons, voice input, and the like.
The communication unit 27 communicates with the server device 1 via the network.
The memory 29 stores a program PRG1 executed by the processing unit 31 and data.
The processing unit 31 executes the program PRG1 and collectively performs the processing of the terminal device 2 described below.
For example, if the terminal device 2 is a smartphone, the program PRG1 is installed as an application for that smartphone.

FIG. 9 is a functional block diagram of the server device 1 shown in FIG.
As shown in FIG. 9, the server device 1 has a communication section 57, a memory 59, and a processing section 51, for example.
The communication unit 57 communicates with the terminal device 2 via the network.
The memory 59 stores a program PRG2 executed by the processing unit 51 and data.
The processing unit 51 executes the program PRG2 and collectively performs the processing of the server device 1 described below.

The processing flow of the product/service purchase method according to the embodiment of the present invention will be described below.
FIG. 10 is a flow chart for explaining the processing flow of the product/service purchasing method according to the embodiment of the present invention.
Step ST1:
The helper launches the product/service sales application (PRG1) on the terminal device 2 owned by the helper.

Step ST2:
The processing unit 31 of the terminal device 2 shown in FIG. 7 displays on the display 23 a read message screen 110 for reading information from the wireless tag 5 of the IC card 3 of the helper, as shown in FIG.

Step ST3:
Short-range wireless communication is performed with the wireless tag 5 of the IC card 3 of the helper via the wireless tag reading unit 21 of the terminal device 2 to acquire helper identification information and helper information, which are stored in the memory 29 .
Then, by designating "helper authentication", the processing unit 51 performs authentication based on the helper identification information. For example, the authentication is performed by transmitting the helper identification information from the terminal device 2 to the server device 1 and performed by the server device 1, and the result is returned to the terminal device 2 and performed.

Step ST4:
The processing unit 31 of the terminal device 2 displays the screen 113 showing the acquired helper information shown in FIG.

Step ST5:
The processing unit 31 of the terminal device 2 shown in FIG. 7 displays on the display 23 a read message screen 120 for reading information from the wireless tag 4 of the user at the user's home, as shown in FIG.

Step ST6:
Short-range wireless communication is performed with the user's wireless tag 4 via the wireless tag reading unit 21 of the terminal device 2 to acquire user identification information and user information, which are stored in the memory 29 .
By performing a designation operation for "user authentication", the processing unit 51 performs authentication based on the user identification information. For example, the authentication is performed by transmitting the user identification information from the terminal device 2 to the server device 1 and performed by the server device 1, and the result is returned to the terminal device 2 and performed.

Step ST7:
The processing unit 31 of the terminal device 2 displays the screen 123 showing the acquired user information shown in FIG.

Step ST8:
When the helper designates "purchase" shown in FIG. 5, the processing unit 51 of the terminal device 2 displays the product/service purchase screen 131 shown in FIG. The product/service purchase screen 131 is displayed based on information received from the server device 1, for example.

Step ST9:
The helper searches for goods/services on the goods/services purchase screen 131 of the terminal device 2, for example, and selects the goods/services to be purchased while consulting with the nearby user. As a result, the purchase product/service selection instruction is input to the terminal device 2 . The purchase product/service selection instruction is transmitted from the terminal device 2 to the server device 1 .

Step ST10:
The processing unit 51 of the terminal device 2 displays the signature input screen 133 shown in FIG. 7 on the display 23 following step ST9. The user makes a handwritten signature on the signature input screen 133 with a finger, a pen, or the like. The signature can be used as proof that the user has consented to the purchase. The input signature information is transmitted from the terminal device 2 to the server device 1 .

step ST11;
The processing unit 51 of the server device 1 stores the purchase product/service selection instruction received from the terminal device 2 in step ST9 and the signature information received in step ST10 in the memory 59 shown in FIG.
The processing unit 51 of the server device 1 notifies, for example, the user information and the purchased product/service information included in the purchased product/service selection instruction to the facility to which the user belongs and to a person related to the user (consentant). process. Then, on the condition that the purchase confirmation/agreement notice is received from the facility or related party, the purchase product/service selection instruction is treated as valid.

In addition, as shown in FIG. 12, consenters may be specified in advance for each product/service. In that case, the processing unit 51 identifies the consenter based on the user information and the purchase product/service information included in the purchase product/service selection instruction, and notifies the identified consenter. For example, consenting parties are identified in advance for foodstuffs, pharmaceuticals, and the like.

Step ST12:
The processing unit 51 of the server device 1 performs ordering processing for the instructed goods/services in response to the purchase goods/services selection instruction in step ST11. In the order processing, the processing unit 51 performs processing for delivering the purchased goods/services to the user's home or a designated location.

As described above, according to the product/service purchasing method of the present embodiment, the short-range wireless communication between the wireless tag 4 of the user and the wireless tag 5 of the helper using the terminal device 2 must be established. Secondly, the helper can operate the terminal device 2 to perform on-line purchase procedures for goods and services for the user.
For this reason, helpers can only carry out online purchase procedures for goods and services for users when they are at the user's home where short-range wireless communication is possible. No purchase is made.

Further, according to the method of purchasing goods/services of the present embodiment, as shown in FIG. 9, after the instruction to select the goods/services to be purchased (step ST8) is made, the signature input screen 133 shown in FIG. 7 is displayed and used. require the signature of the person This allows the user to order only the goods/services that the user has agreed to.

According to the product/service purchasing method of this embodiment, it is not necessary for the user to go shopping after receiving money from the user. .

<Second embodiment>
In the visit service management system of the present embodiment, in addition to the first condition that consent has been obtained from the related parties of the user, even if the second condition that the predetermined consent is not required is satisfied,・Perform order processing for services.

FIG. 11 is a diagram for explaining the processing flow of the product/service purchasing method according to the second embodiment of the present invention.
In FIG. 11, steps with the same reference numerals as in FIG. 10 are basically the same as in the first embodiment.
In the second embodiment, in step ST111 after the input of the user's signature in step ST10, the processing unit 51 of the server device 1 receives the purchase product/service selection instruction received from the terminal device 2 in step ST9 and the instruction received in step ST10. The signed information is stored in the memory 59 shown in FIG.
In step ST111, the processing unit 51 of the server device 1 transfers the user information and the purchased product/service information included in the purchase product/service selection instruction to the facility to which the user belongs and the person related to the user (user relevant parties). Then, if the first condition of receiving a notice of purchase confirmation/agreement from the relevant user related party is satisfied, the purchase product/service selection instruction is treated as legitimate (order processing for the product/service is performed).

In addition, the processing unit 51 of the server device 1 performs ordering processing for goods/services even when the predetermined second condition that consent is not required is satisfied. Here, the pre-determined unneeded consent is a requirement that the attributes of the goods/services to be selected and instructed to be purchased are defined in terms of the unit price, the total amount for a predetermined period, and the like.

That is, in the present embodiment, when either the first condition or the second condition described above is satisfied, the ordering process for goods/services is performed.

According to this embodiment, if the second condition is satisfied, the consent of the users concerned can be dispensed with, and the purchase of goods/services can proceed smoothly while ensuring the safety of transactions.

<Third Embodiment>
In this embodiment, a consent request is transmitted to the consenting party to which information on the product/service is provided, and if there is no response for a certain period of time, a predetermined consent nonresponse handling process is performed.
FIG. 13 is a diagram for explaining a processing flow relating to consent processing of the product/service purchase method according to the third embodiment of the present invention.

Step ST201:
The processing unit 51 of the server device 1 transmits the user information and the purchased product/service information included in the purchase product/service selection instruction to the facility to which the user belongs and the related parties of the user (user related parties). give notice.

Step ST202:
Processing section 51 determines whether or not an answer has been received from a user-related person. If it is determined that an answer has been received, processing section 51 proceeds to step ST203, otherwise proceeds to step ST204.

Step ST203:
For example, when receiving a reply indicating consent, the processing unit 51 treats the purchase product/service selection instruction as valid (performs the ordering process of the product/service).
On the other hand, when receiving a reply indicating refusal, the terminal device 2 is notified that the order cannot be placed without executing the ordering process of the goods/services.

Step ST204:
The processing section 51 determines whether or not the predetermined period has passed, and if it determines that the predetermined period has not elapsed, it returns to step ST202, and if it determines that it has elapsed, it proceeds to step ST205.

Step ST205:
The processing unit 51 performs a predetermined reply deadline elapse processing as a processing when no reply is received even after a predetermined period of time has passed. For example, it is a process of changing the notification destination, calling the notification destination, or replying to the processing unit 51 to that effect and asking for instructions.

<Fourth Embodiment>
In the present embodiment, when a plurality of staff members are involved in one user in the above-described embodiment, the past product/service purchase history of the user is associated with the information of the staff involved in the purchase of the product/service.
As a result, it is possible to collect data on which staff members ordered which products/services from which users. Therefore, a new employee can refer to the order pattern of an experienced person.
In addition, information on the name, quantity, and period of goods/services of a staff member who has visited the user's home for a long period of time is useful for staff members who have visited the user for a short period of time.

<Fifth Embodiment>
In this embodiment, an assignment input screen corresponding to staff attributes is displayed, and assignment information of the user input via the assignment input screen is provided to the server.
Attributes of staff to be input on the task input screen include, for example, home-visit care helpers, care managers, medical workers, administrative personnel, and business operators such as product/service providers. Also, instead of being a staff member, it may be an administrative staff member or a relative.
For example, the task input screen is in the form of checking items such as "a grandchild was born", "I can't do housework", "I want to change the room", "I want to take care of the garden", etc. as a problem checklist. there is

According to the present embodiment, it is possible to collect life problem information such as troubles of users and use it for providing services requested by users.

<Sixth embodiment>
In this embodiment, the second wireless tag 4 (for example, RFID tag) in the user's home is provided with a credit card or debit card cooperation function.
Then, the second wireless tag 4 and the terminal device 2 having the NFC function communicate with each other for settlement.
As a result, the burden associated with settlement can be reduced.

Although one embodiment of the present invention has been described above, the present invention is not limited to this and includes various other variations.

In the above-described embodiment, as shown in FIG. 8, the helper information is read by short-range wireless communication, and then the user is read. However, the reading order may be reversed.

In addition, in the above-described embodiment, an example is given in which a wireless tag that transmits user identification information is installed in the user's home. A wireless tag may be incorporated in a wristband or the like.

In the above-described embodiment, for example, the user identification information is read from the wireless tag installed at the user's home. The device 2 may transmit the beacon to the server device 1 . The server device 1 holds in advance the correspondence information between the user identification information of the user's house and the beacon.

In the above-described embodiment, an example of a home-visit care service management device is given, but the present invention is not limited to this, and various home-visit services in which staff visit users and provide predetermined services. It is widely applicable to management devices.

REFERENCE SIGNS LIST 1 server device 2 terminal device 3 IC card 4 user wireless tag 5 helper wireless tag 9 communication network 110 read message screen 113 screen 120 read message screen 123 screen 131 product/service purchase screen 133...Sign input screen

Claims (12)

In a home visit service in which a staff member visits a user's home to provide a predetermined service, the identification information of the staff member can be read from the first wireless tag carried by the staff member by short-range wireless communication, and the location of the user. a wireless tag reading unit that can read the identification information of the user by short-range wireless communication from a second wireless tag installed in the device or carried by the user; and a terminal-side communication that can be connected to a predetermined communication network. and a method for purchasing goods and services that is executed using a terminal device carried by the staff,
a first step in which the terminal device reads identification information of the staff member from the first wireless tag of the staff member by short-range wireless communication;
a second step in which the terminal device reads identification information of the user from the second wireless tag of the user by short-range wireless communication;
a third step in which the terminal device performs a process for authenticating the identification information of the staff and the identification information of the user read out in the first step;
a fourth step of displaying a product or service purchase screen on the display of the terminal device when the authentication of the third step is successful;
a fifth step of inputting an instruction to select a product or service to be purchased from the product or service purchase screen displayed in the fourth step;
After the fifth step, a sixth step of performing processing for inputting consent for purchase of goods or services by the user;
After the sixth step, a seventh step of placing an order for the selected product or service;
After the sixth step, an eighth step of providing the information on the selected goods or services to the facility to which the staff belongs or the person concerned of the user and obtaining consent. ,
In the seventh step, when the consent is obtained in the eighth step, the ordering process is performed. The seventh step performs the ordering process when a first condition that the consent is obtained in the eighth step or a second condition that a predetermined consent is not required is satisfied. How to purchase goods and services. The consenter is stipulated in advance for each product or service,
2. The method for purchasing goods/services according to claim 1, wherein said eighth step processes said consent for said subject. 1. In the eighth step, a consent request is sent to a consenting party to which information on the goods or services is provided, and if there is no reply for a certain period of time, a predetermined consent nonresponse handling process is performed. The method of purchasing goods and services described in any of 3. 5. The method according to any one of claims 1 to 4, further comprising: when there are a plurality of said staff members, a ninth step of associating information on said staff member involved in the purchase of said product or service with said user's past purchase history of said product or service. How to purchase goods and services described in 6. The method according to any one of claims 1 to 5, further comprising a tenth step of displaying an assignment input screen corresponding to the staff member's attribute and providing the user's assignment information input via the assignment input screen to a server. How to purchase goods and services described in . The second wireless tag has a credit card or debit card linkage function,
7. The method of purchasing goods or services according to claim 1, wherein the terminal device communicates with the second wireless tag by short-range communication to make a payment. The sixth step reads identification information of the user from the second wireless tag of the user by short-range wireless communication and authenticates,
8. The method of purchasing goods/services according to claim 1, wherein said seventh step carries out order processing when said authentication in said sixth step is successful. 9. The product/service purchasing method according to any one of claims 1 to 8, wherein said sixth step performs processing for inputting a signature of said user. In a visiting service in which a staff member visits a user's home to provide a predetermined service, the identification information of the staff member can be read from the first wireless tag carried by the staff member through wireless communication, A wireless tag reading unit capable of reading the identification information of the user by wireless communication from a second wireless tag installed or carried by the user, and a terminal side communication unit capable of connecting to a predetermined communication network. A program executed by a terminal device carried by the staff,
a first step of reading identification information of the staff member from the first wireless tag of the staff member by short-range wireless communication;
a second step of reading identification information of the user from the second wireless tag of the user by short-range wireless communication;
a third step of performing a process for authenticating the identification information of the staff and the identification information of the user read out in the first step;
a fourth step of displaying a product or service purchase screen on the display of the terminal device when the authentication of the third step is successful;
a fifth step of inputting an instruction to select a product or service to be purchased from the product or service purchase screen displayed in the fourth step;
After the fifth step, a sixth step of performing processing for inputting consent for purchase of goods or services by the user;
After the sixth step, a seventh step of placing an order for the selected and instructed goods or services;
After the sixth step, an eighth step of providing the information on the selected product or service to the facility to which the staff belongs or to the relevant person of the user and obtaining consent; Let the device run
A program that, in the seventh step, causes the terminal device to execute the ordering process when the consent is obtained in the eighth step. When the program is started, before the first step, a message is displayed on the display prompting the staff member to bring the first card carrying the first wireless tag closer to the wireless tag reading unit;
11. The display according to claim 10, wherein, before the second step, a message prompting the staff to bring the second card carrying the second wireless tag closer to the wireless tag reader is displayed on the display. program. In a visit service in which a staff member visits a user's home to provide a predetermined service, the identification information of the staff member can be read from the first wireless tag carried by the staff member through wireless communication, and the tag is installed at the user's location. a wireless tag reading unit capable of reading the identification information of the user by wireless communication from a second wireless tag carried by the user;
a terminal-side communication unit connectable to a predetermined communication network;
A terminal device having a processing unit and carried by the staff,
a first step of wirelessly reading identification information of the staff member from the first wireless tag of the staff member by the wireless tag reading unit;
a second step of wirelessly reading the identification information of the user from the second wireless tag of the user by the wireless tag reading unit;
a third step in which the processing unit performs a process for authenticating the identification information of the staff and the identification information of the user read out in the first step;
a fourth step in which the processing unit displays a product or service purchase screen on the display of the terminal device when the authentication in the third step is successful;
a fifth step of inputting an instruction to select a product or service to be purchased from the product or service purchase screen displayed in the fourth step;
After the fifth step, a sixth step in which the processing unit performs a process for inputting consent for the purchase of goods or services by the user;
After the sixth step, a seventh step of placing an order for the selected product or service;
After the sixth step, an eighth step of providing the information on the selected goods or services to the facility to which the staff belongs or the related parties of the user and obtaining consent. ,
The terminal device in which the seventh step performs the ordering process when the consent is obtained in the eighth step.

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