JP2022161356A - Purchase return service method - Google Patents

Abstract

To provide a purchase return service method capable of eliminating inconvenience of a purchaser who is returning a purchase, enhancing satisfaction of a customer of a seller, and suppressing increase of costs in a purchase return service method used in an electronic commerce market.SOLUTION: A purchase return service method accepts in real time purchase return, provides purchase return information for the purchase return to home delivery agents, sellers, and shopping malls in real time, so as to quickly perform the purchase return process, by sticking an invoice having a special form and containing purchase return information to an item, and arranging a plurality of return boxes dispersed in respective districts.SELECTED DRAWING: Figure 1

Description

The present invention relates to a method for returning goods delivered by home delivery.

Currently, the return service methods used in the e-commerce market include a method in which the purchaser directly selects a home delivery company to return the product, and a method in which the user himself/herself accepts the return to the home delivery company contracted by the seller. Alternatively, there is a method in which a courier of the courier company visits, picks up the returned product, and delivers it to the seller.

In the former case, the purchaser is inconvenienced by having to directly select the home delivery company.

In the latter case, the purchaser who wishes to return the goods must wait until the courier visits and confirms whether the goods picked up by the courier have been correctly returned and whether the payment has been correctly canceled. There was an inconvenience that confirmation could not be obtained until after a considerable amount of time had passed after the return.

In addition, shopping malls and sellers who sell products cannot obtain real-time delivery tracking information for products that are in the process of being returned. As a result, not only customer dissatisfaction accumulates, but also the cost of dealing with it increases.

Korean Patent No. 10-2005-0030271: Product Delivery and Return Management Method Korean Registered Patent No. 10-0930819: Logistics processing device and method for providing invoice and shipping information in real time

An object of the present invention proposed to solve the above-mentioned problems is to enable quick acceptance of returned goods by using the returned goods information written on the invoice at the time of delivery, and to quickly return goods in the returned goods box. It is to provide a return service method that makes it possible.

A return service method according to the present invention for achieving the above-described technical problem is a shopping mall server, when a purchaser pays for a product, an invoice server receives payment information for the product from the shopping mall server, and sends an invoice. information is generated, the invoice server provides the invoice information to the shopping mall server and the seller terminal, the seller terminal outputs an invoice including the invoice information, and the invoice information is included in the invoice information. delivery of the goods to which the invoice is pasted by a courier; return box communication provided in the return box when the returned goods identification tag attached to the invoice is read by a scanner provided in the return box; transmitting the returned goods information included in the returned goods identification tag to the returned goods service server; and the returned goods service server transmits the returned goods information to the courier server managed by the courier company, the shopping mall server, and the seller. terminal and the step of transmitting to the buyer's terminal, wherein the return information includes seller information on the seller, shopping mall information on the shopping mall, return product information on the product, and return delivery on the courier. At least one or more of trader information, purchaser information about the purchaser, and returned goods classification information for the courier to classify returned goods are included.

According to the present invention, since return boxes are installed in many areas, returns can be accepted in real time, and return information for return can be provided to delivery companies, sellers, and shopping malls in real time. Therefore, the reliability of electronic commerce can be ensured, and as a result, the electronic commerce market can be further activated and grown. In other words, the present invention can accept returns in real time and automatically provide return information for returns to courier companies, shopping malls, and sellers.

Therefore, the purchaser can quickly accept the return at his desired time and at his desired return box, and can confirm the return process in real time, thereby increasing the satisfaction of the purchaser. .

Instead of visiting an unspecified number of people to pick up the goods, the courier or courier can visit a return box provided at a predetermined place and pick up a large number of goods, resulting in quick and convenient return processing. It can be carried out. Therefore, the product can be efficiently picked up, and the effect of cost reduction can be achieved.

In the shopping mall, quick returns allow buyers or sellers to receive refunds or settlements quickly, and as a result, customer (buyer or seller) satisfaction can be improved.

1 is a configuration diagram of an embodiment of a communication system to which a return service method according to the present invention is applied; FIG. 1 is an exemplary diagram showing the configuration of a returned goods service server that provides a returned goods service method according to the present invention; FIG. 1 is a flowchart of an embodiment of a return service method according to the present invention; FIG. 4 is an exemplary view showing a returned goods identification tag applied to the returned goods service method according to the present invention;

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is a configuration diagram of an embodiment of a communication system to which a return service method according to the present invention is applied, and FIG. 2 is an example showing the configuration of a return service server that provides the return service method according to the present invention. It is a diagram.

As shown in FIG. 1, a communication system to which a return service method according to the present invention is applied includes a shopping mall server 30 for online merchandise transactions and a seller terminal used by a seller who sells merchandise. 10, a purchaser terminal 40 used by a purchaser who purchases goods, a return box 60 for storing goods to be returned, and home delivery for delivering the goods to the purchaser or allowing the purchaser to return the goods to the seller. A delivery company server 50 managed by a company, an invoice server 70 that generates an invoice including a returned goods identification tag and can be output by the seller terminal, and a scanner provided in the returned goods box 60. a return service server 20 for transmitting the return information to the shopping mall server, the courier server, and the seller terminal when the return information included in the return identification tag is read.

The present invention can provide quick cancellation and management of returned goods by providing return service using the return box.

When purchasing products from an online shopping mall, the main entities of the online shopping transaction are the seller who exhibits the product at the shopping mall, the shopping mall, the purchaser who purchases the product, and the home delivery company who delivers the product. , a business company that generates an invoice when a purchase occurs (hereinafter referred to as an invoice company for short). The invoice server 70 and the return service server 20 may be managed by the invoice company.

The seller terminal 10 is managed by the seller, the shopping mall server 30 is managed by the shopping mall, the purchaser terminal 40 is managed by the purchaser, the courier server 50 is managed by the courier, The invoice server 70 is managed by an invoice company, the return box 60 is managed by the return service server 20, and the return service server 20 is managed by an administrator.

As shown in FIG. 2, the returned-goods service server 20 includes a communication unit 21 for communicating with the server and terminals, an input unit 23 for receiving various information input from the administrator, and various information for the administrator. It includes an output unit 24 for outputting information, a storage unit 25 for storing various information, and a control unit 22 for controlling the functions of the communication unit, the input unit, the output unit, and the storage unit. .

The seller terminal 10 may be a personal computer (PC), or may be a wireless terminal such as a tablet PC or a smart phone.

The purchaser terminal 40 may also be a personal computer (PC), or may be a wireless terminal such as a tablet PC and a smart phone.

The invoice server 70, the shopping mall server 30, and the courier server 50 may be network servers currently in general use.

FIG. 3 is a flow chart of one embodiment of the return service method according to the present invention, and FIG. 4 is an exemplary diagram showing a return identification tag applied to the return service method according to the present invention.

First, when a purchaser pays for a product at the shopping mall server 30, the shopping mall server 30 receives an order for the product (302).

Next, the invoice server 70 receives payment information for the merchandise from the shopping mall server 30, generates invoice information (304), provides the invoice information to the shopping mall server 30 and the seller terminal 10, and sells the merchandise. The customer terminal 10 outputs the invoice information provided by the invoice company on the invoice (306), attaches the invoice to the product, and then transmits the product to the home delivery company. The delivery company uses the invoice to deliver the product to the purchaser (308).

In this case, when a purchaser purchases a product from a shopping mall, the invoice server 70 generates invoice information for the product, transmits it to the shopping mall server 30 and the seller terminal 10, and the seller sends the invoice information to the seller. When the terminal 10 outputs the invoice information on the invoice and pastes the invoice onto the merchandise, and the seller provides the merchandise with the invoice pasted to the home delivery company, the home delivery company delivers the merchandise to the purchaser. The basic process is the same as the product delivery method currently in general use.

However, the present invention is characterized in that the invoice is provided with a returned goods identification tag 42 . The return identification tag 42 is printed on the invoice along with the invoice information, as shown in FIGS.

The returns identification tag 42 may be provided on the invoice so that it can be cut from the invoice or peeled off in the form of a sticker.

In this case, the user can cut the returned goods identification tag 42 from the invoice or peel off the returned goods identification tag 42 for use.

The returned goods identification tag 42 displays the returned goods information related to the returned goods in the form of a bar code or a QR code (registered trademark).

For example, the returned goods information includes information about the seller of the returned goods (seller's name, trade name, code, address, telephone number, etc., hereinafter referred to as seller information for short) and the returned goods. Information on the shopping mall where the sale was made (shopping mall trade name, code, address, telephone number, etc., hereinafter referred to as shopping mall information) and information on the returned product (product name, product code, sales price, etc., hereinafter referred to as shopping mall information) , abbreviated as returned product information), information about the courier that delivers the returned product (such as the courier's trade name, code, address, and telephone number; hereinafter abbreviated as returned courier information), and at least one of information on the purchaser of the product (purchaser's name, address, telephone number, etc., hereinafter referred to as purchaser information for short) and returned goods classification information that allows the delivery company to classify the returned goods. can be

Incidentally, when a purchaser purchases a product, the shopping mall server 30 transmits payment information for the product to the invoice server 70 .

In this case, the invoice server 70 generates the invoice information using the payment information for the product.

Further, the invoice server 70 generates the return information together with the invoice information.

The invoice information including the return information is transmitted so that the seller terminal 10 can output the invoice including the return identification tag. The returned goods service server 20 may be managed by the manager of the invoice server 70 , or may be managed by an administrator of a company other than the manager of the invoice server 70 .

The seller outputs the invoice information and the returned goods information on the invoice, and outputs the returned goods information to the returned goods identification tag included in the invoice. The return information may be output in the form of a barcode, in the form of a QR code or in the form of an RFID in the return identification tag portion 42 of the invoice. In this case, the returned goods identification tag 42 may be printed directly on the invoice, as described above, and may be output in the form of a sticker that can be peeled off from the invoice for use. That is, the returned goods identification slip may be output in the form of a sticker that can be individually peeled off from the invoice.

That is, the returned goods identification tag may be provided in a detachable form on the invoice. Thereby, when the purchaser wants to return the product, the purchaser can separate the return identification tag from the invoice and use it. Further, when the returned goods identification slip is provided in the form of a sticker separate from the invoice, the purchaser can use the returned goods identification slip while carrying the returned goods identification slip in the form of the sticker.

In the following description, the returns identification tag is printed directly on the invoice, the returns identification tag is provided detachably on the invoice in the form of a sticker, and the return identification tag is printed directly on the invoice. Any where provided in the form of a separate sticker can be applied.

The seller affixes the invoice to the product and conveys the product to the home delivery company, and the home delivery person belonging to the home delivery company delivers the product to the address of the purchaser stated on the invoice.

After the product has been delivered to the purchaser, if the purchaser wants to return the product, the purchaser visits a place equipped with a return box and scans the product 41 to be returned by scanning the return box. , the product 41 is put into the return box (310).

As the return box, for example, a box such as a post, which has been used less frequently in recent years, may be used. That is, from the aspect of recycling resources, a post box that has been less utilized in recent years may be used as the return box. At present, mailboxes are scattered in many areas and can be efficiently used as return boxes.

In this case, the returned goods box 60 is provided with a scanner 61 for reading the returned goods information outputted on the returned goods recognition slip 42 . When the returned goods information included in the returned goods identification tag 42 is read by the scanner 61 , the information about the returned goods 41 read from the returned goods identification card 42 , that is, the returned goods information is transmitted to the returned goods service server 20 . be done.

By the way, when a purchaser who wants to return the product after receiving the product causes the scanner 61 provided in the return box 60 to read the return information output on the return recognition tag 42, the return of the product is confirmed. The information is transmitted to the return service server 20 , after which the purchaser puts the goods 41 into the return box 60 .

For example, the invoice may be issued with the returned goods identification tag attached, and in this case, the buyer can peel off the returned goods identification tag like a sticker and allow the scanner on the return box to read it. can.

In this case, the unique number and password of the return box 60 may be transmitted to the return service server 20 together with the product classification information.

The returned goods information, the unique number, the password, etc. may be transmitted to the returned goods service server 20 through the returned goods box communication unit 63 provided in the returned goods box 60 .

Finally, the returned goods service server 20 transmits the returned goods information, the unique number, the password, etc. sent from the returned goods box 60 to the courier server 50 , the shopping mall server 30 , and the seller terminal 10 . (314). As a result, the merchandise 41 put in the return box 60 can be quickly delivered to the seller, and the information about the delivery can be quickly obtained from the purchaser terminal 40, the shopping mall server 30, the seller terminal 10, and the seller terminal 10. It can be transferred to the courier server 50 .

For example, the returned goods information about the returned goods read by the scanner 61 can be transmitted to the returned goods service server 20, and the returned goods service server 20 transmits the returned goods information to the shopping mall server 30, the purchaser terminal 40, It can be immediately transmitted to the courier server 50 and the merchant terminal 10 .

In this case, the shopping mall server 30 can immediately cancel the purchaser's payment even before the product to be returned is delivered to the seller based on the return information, and the payment can be canceled very quickly.

Therefore, since the purchaser cancels the payment immediately after putting the returned goods into the return box, the inconvenience of having to understand the process of returning the goods is eliminated.

The seller can also quickly know what kind of merchandise is to be returned by using the returned merchandise information sent from the returned merchandise service server 20, and can quickly take measures to deal with it.

When the returned goods information is sent from the returned goods service server 20 , the delivery company designates a courier to visit the returned goods box 60 . When the designated delivery person visits the returned goods box 60 and inputs the password into the returned goods box input part 62 provided in the returned goods box corresponding to the unique number, the returned goods box 60 is opened. The delivery person may collect the product 41 put in the return box 60 and return it to the seller.

That is, according to the present invention, the return identification tag 42 may be included in the invoice attached to the product 41 , and the return box 60 is provided with a scanner 61 capable of reading the return identification tag 42 .

In this case, the purchaser puts the goods 41 into the return box 60 after having the scanner read the returned goods identification tag included in the invoice. The returned goods identification slip read by the scanner contains information related to returned goods, that is, the returned goods information. The returned-goods service server 20 that receives the returned-goods information provides the returned-goods information to the shopping mall server 30, the purchaser terminal 40, the delivery agent server 50, and the seller terminal 10, whereby can be quickly managed.

The purpose of the present invention as described above is to solve the problem that the buyer who returns the product and the home delivery company have to face and the intermediate situation until the product to be returned is handed over to the seller by the home delivery person. To improve the problem that it is difficult to understand and the problem that settlement cancellation is not performed immediately.

That is, according to the present invention, the purchaser does not need to wait for the delivery person to arrive, and can visit the desired return box at the time desired by the purchaser and return the merchandise at any time. Therefore, the purchaser can quickly accept the returned goods, and the cancellation of payment proceeds in real time, resulting in increased satisfaction of the purchaser.

The delivery person can easily collect the product from the return box without the inconvenience of having to face the purchaser directly and the stress caused by it. That is, instead of visiting an unspecified number of people to pick up the products, the courier or courier can visit the returns box provided at a predetermined position and pick up a large number of products at once, thereby speeding up the delivery process. Returns can be processed.

The shopping mall server can quickly process refunds or settlements to buyers or sellers through early return processing, resulting in increased satisfaction of customers (buyers or sellers). That is, the shopping mall server can cancel the payment as soon as the return information is received from the return service server, and the buyer and the seller can quickly check whether the cancellation has occurred.

The features of the present invention can be briefly summarized as follows.
For example, when the return box 60 is provided in a convenience store, the purchaser does not need to enter the reservation number, his/her own phone number, etc. in the return box 60 in the convenience store, and the purchaser is attached to the product 41. The product 41 can be easily returned by simply causing the scanner 61 provided in the return box 60 to read the return identification tag 42 .

That is, in the present invention, the return identification tag 42 functioning as a return invoice is provided in the form of a bar code, QR code (registered trademark), RFID, or the like, and in particular, may be attached to the product 41 together with the invoice. .

When the purchaser who receives the merchandise 41 to which the return identification tag 42 is attached wants to return the merchandise, the return identification tag 42 is peeled off and the scanner 61 reads it.

When the returned goods identification tag 42 is read by the scanner 61, the door of the returned goods box 60 can be opened, and the buyer can simply put the goods to be returned into the returned goods box 60 without further action. Then all the processes for the return will be completed.

In this case, after the returned goods identification tag 42 is read by the scanner 61, the returned goods box communication unit provided in the returned goods box transmits the returned goods information contained in the returned goods identification card to the returned goods service server. You can

The seller terminal, the shopping mall server, and the courier server may each store information on returns. However, all information related to return is managed by the return service server 20 or transferred to the seller terminal, the shopping mall server, the courier server, etc. through the return service server 20. you can

In this case, the home delivery company server may collect the returned goods using the returned goods classification information and collectively deliver them to the seller. As a result, the home delivery company server can efficiently deliver the returned merchandise to the seller.

That is, by using the returned goods classification information included in the returned goods information of the returned goods identification tag, the home delivery company does not have to return the returned goods to the seller one by one, and the returned goods can be classified and efficiently delivered to the seller. can be delivered to

For example, when the purchaser puts the product in the return box after having the return identification tag read by the scanner of the return box, the information is transmitted to the shopping mall server through the return service server. The server can process purchase cancellations immediately. In this case, the home delivery company does not need to deliver the returned products to the sellers one by one, but can classify the returned products by seller and deliver them to the seller in a batch.

Also, the return classification information may include classification information requested by the delivery company based on the recipient's address for smooth classification of the delivery boxes. For example, the returned goods identification tag may include pick-up destination and delivery destination business branch information, delivery destination terminal information, delivery person information (name and contact information) in charge of pick-up and delivery, and the like. Therefore, according to the present invention, it is possible to classify delivery boxes according to the environment of each delivery company.

Those skilled in the art to which the present invention pertains should understand that the present invention can be embodied in other specific forms without changing its technical spirit or essential features. Therefore, the embodiments and the like described above should be understood in all respects as illustrative and not restrictive. It is intended that the scope of the invention be defined by the appended claims rather than by the foregoing detailed description, and that all modifications or variations derived from the meaning and scope of the claims and their equivalents are expressly permitted herein. should be construed as included within the scope of the invention.

10 Seller terminal 20 Return service server 30 Shopping mall server 40 Buyer terminal 41 Merchandise 42 Barcode 50 Courier server
60 return box 61 scanner 62 return box input section 63 return box communication section 70 invoice server

Claims (4)

When the shopping mall server makes a payment for the product, the invoice server receives payment information regarding the product from the shopping mall server and generates invoice information and returned product information, and the invoice server receives the invoice information and the returned product information. and information to the seller terminal, the seller terminal outputs an invoice attached with a returned goods identification tag, and the goods attached with the invoice are delivered by a courier;
When the returned goods identification tag provided on the invoice is read by any of the scanners provided in the returned goods boxes scattered in many areas, the returned goods box communication unit provided in the returned goods box recognizes the returned goods. Transmitting the returned goods information contained in the slip, the unique number of the returned goods box and the password to the returned goods service server;
transmitting the returned goods service server the returned goods information to the courier server managed by the courier company, the shopping mall server and the seller terminal; and immediately after receiving the returned goods information by the shopping mall server. canceling the payment and having the courier retrieve the product from the returns box;
The returned goods information is output to the returned goods recognition slip when the invoice is output,
The returned goods information includes information on the seller of the returned goods, information on the shopping mall where the returned goods were sold, information on the returned goods, information on the courier who delivers the returned goods, A returned goods service method, wherein at least one of information about a purchaser of the returned goods and returned goods classification information for classifying the returned goods by the home delivery company is included. 2. The return service method according to claim 1, wherein the return information displayed on the return identification tag is in the form of a bar code, a QR code (registered trademark), or an RFID. 2. The return service method according to claim 1, wherein said return identification tag is in the form of being cut out from said invoice or peeled off like a sticker. The returned goods classification information includes at least one or more of pick-up destination, delivery destination business branch information, delivery destination terminal information, name and contact information of the delivery person in charge of pick-up and delivery. 2. The return service method according to claim 1, which enables classification of delivery boxes according to the environment of each delivery company.

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