JP2022113541A - Information processing apparatus, information processing system, and program - Google Patents

Abstract

To provide a technique that allows integrated management of commodity information.SOLUTION: An information processing apparatus comprises a first acquisition unit, a second acquisition unit, a settlement processing unit, and a storage control unit. The first acquisition unit acquires store information. The second acquisition unit acquires commodity information. The settlement processing unit performs settlement processing based on the commodity information acquired by the second acquisition unit. The storage control unit stores settlement processing information related to the settlement processing performed by the settlement processing unit, the store information, and the commodity information in association with each other as transaction information.SELECTED DRAWING: Figure 5

Description

TECHNICAL FIELD Embodiments of the present invention relate to an information processing device, an information processing system, and a program.

In recent years, an increasing number of companies are providing services in which physical stores and EC (Electronic Commerce) sites are linked. For example, there is a service that allows a customer to select, via an application, whether a product purchased at a physical store should be picked up at the store or delivered to the customer's home.

JP 2018-13822 A

However, the physical store and the EC site have different mechanisms for inventory management, delivery arrangements, and the like, and this may complicate the management of product information.

A problem to be solved by the embodiments of the present invention is to provide a technology that enables unified management of product information.

In one embodiment, an information processing device includes a first acquisition unit, a second acquisition unit, a payment processing unit, and a storage control unit. The first acquisition unit acquires store information. The second acquisition unit acquires product information. The payment processing unit performs payment processing based on the product information acquired by the second acquisition unit. The storage control unit associates payment processing information, store information, and product information regarding payment processing by the payment processing unit and stores them as transaction information.

FIG. 1 is a block diagram illustrating an information processing system according to the first embodiment. FIG. 2 is a diagram illustrating an inventory database that the EC server according to the first embodiment has. FIG. 3 is a flowchart illustrating the procedure of information processing by the mobile terminal according to the first embodiment; FIG. 4 is a flowchart illustrating the procedure of information processing by the EC server according to the first embodiment. FIG. 5 is a block diagram illustrating an information processing system according to the second embodiment. FIG. 6 is a diagram illustrating an inventory database held by an EC server according to the second embodiment. FIG. 7 is a flowchart illustrating the procedure of information processing by an EC server according to the second embodiment.

[First Embodiment]
A first embodiment will be described below with reference to the drawings. In each drawing, the same constituent elements are denoted by the same reference numerals as much as possible, and overlapping descriptions are omitted.
FIG. 1 is a block diagram illustrating an information processing system 100 according to the first embodiment.
The information processing system 100 includes an EC server 1 , a settlement server 2 , a mobile terminal 3 and a POS (Point Of Sales) terminal 4 . The EC server 1, the settlement server 2, the mobile terminal 3, and the POS terminal 4 are communicatively connected to each other via a network. For example, the network is implemented by at least one or more networks such as the Internet, a mobile network, and a LAN (Local Area Network). The information processing system 100 may also refer to a system including at least two of the EC server 1 , settlement server 2 , mobile terminal 3 and POS terminal 4 .

The EC server 1 is an electronic device that provides a predetermined service to at least one of the mobile terminal 3 and the POS terminal 4 owned by the user via a network. For example, the EC server 1 communicates with at least one of the mobile terminal 3 and the POS terminal 4 to provide electronic commerce (EC) services. The EC server 1 communicates with the payment server 2 via the network and performs payment processing specified by the mobile terminal 3 or the POS terminal 4 . The EC server 1 outputs various data necessary for payment processing to the payment server 2 and receives the result of the payment processing. The EC server 1 may be an electronic device that provides existing EC services. The EC server 1 is an example of an information processing device. A configuration example of the EC server 1 will be described later.

The settlement server 2 cooperates with the EC server 1 to execute settlement processing for the purchased product according to the payment method specified by the customer. A purchased product corresponds to a product to be purchased. The settlement server 2 acquires various data necessary for settlement processing from the EC server 1 and outputs the result of settlement processing to the EC server 1 . Settlement processing means payment for a customer's purchased product. Payment processing includes payment processing by payment methods such as credit card, electronic money, debit card, and code payment. The payment method corresponds to a payment method that can be selected as a settlement method on the EC site. A configuration example of the settlement server 2 will be described later.

The mobile terminal 3 is an electronic device that can communicate with other electronic devices. The mobile terminal 3 is an electronic device owned by a user. For example, the mobile terminal 3 is a smart phone, a tablet terminal, or the like. A user may be read as a member, a customer, a consumer, or a person. The mobile terminal 3 is an example of an information processing terminal. A configuration example of the mobile terminal 3 will be described later.

The POS terminal 4 is an electronic device that is installed in the store and enables payment (accounting) for products. The POS terminal 4 supports both offline payment and payment through communication with the payment server 2 . For example, offline payment is payment by cash, gift certificate, or the like. For example, settlement by communication with the settlement server 2 is settlement by credit card, electronic money, debit card, code settlement, or the like. A configuration example of the POS terminal 4 will be described later.

A configuration example of the EC server 1 will be described.
The EC server 1 is electronic equipment including a processor 11 , a main memory 12 , an auxiliary storage device 13 and a communication interface 14 . Each unit constituting the EC server 1 is connected so as to be able to input and output signals to each other. In FIG. 1, the interface is described as "I/F".

The processor 11 corresponds to the core part of the EC server 1 . For example, the processor 11 is a CPU (Central Processing Unit), but is not limited to this. Processor 11 may be configured with various circuits. The processor 11 expands a program pre-stored in the main memory 12 or the auxiliary storage device 13 into the main memory 12 . The program is a program that causes the processor 11 of the EC server 1 to implement or execute each unit described later. The processor 11 executes various operations by executing programs developed in the main memory 12 .

The main memory 12 corresponds to the main memory portion of the EC server 1 . Main memory 12 includes a non-volatile memory area and a volatile memory area. The main memory 12 stores an operating system or programs in a non-volatile memory area. The main memory 12 uses a volatile memory area as a work area in which data is appropriately rewritten by the processor 11 . For example, the main memory 12 includes a ROM (Read Only Memory) as a nonvolatile memory area. For example, the main memory 12 includes RAM (Random Access Memory) as a volatile memory area. The main memory 12 stores programs.

The auxiliary storage device 13 corresponds to the auxiliary storage portion of the EC server 1 . The auxiliary storage device 13 is EEPROM (registered trademark) (Electric Erasable Programmable Read-Only Memory), HDD (Hard Disc Drive), SSD (Solid State Drive), or the like. The auxiliary storage device 13 stores the programs described above, data used by the processor 11 to perform various processes, and data generated by the processes performed by the processor 11 . Auxiliary storage device 13 stores the above program.

The auxiliary storage device 13 stores a member information database, a store database, a product database, an inventory database, and a transaction information database.
The member information database includes records that constitute data in which member identification information and member data are associated. Each record included in the member information database corresponds to member information. The member identification information is unique identification information assigned to each member to individually identify the member. The member data includes the member's name, address, telephone number, credit card information, point information, history of products purchased by the member, and the like.

The store database includes records that form data that associates store codes and store names. Each record included in the store database corresponds to store information. Store information is information for identifying a store. For example, the store information may be either a store code or a store name. A store code is unique identification information assigned to each store to individually identify the store. Stores include actual stores and EC stores provided by EC sites.

The product database includes records that constitute data that associate product codes, JAN (Japanese Article Number) codes, prices, and the like. Each record included in the product database corresponds to product information. Product information is information for identifying products. The product information may be information including at least either the product code or the JAN code. A product code is unique identification information assigned to each product to individually identify the product.

The inventory database includes records that form data that associate store codes, store names, product codes, and inventory numbers. Each record contained in the inventory database corresponds to inventory information. A configuration example of the inventory database will be described later.

The transaction information database includes records that form data that associates member identification information, store information, merchandise information, payment processing information, and receiving method. Each record contained in the transaction information database corresponds to transaction information. The store code included in the store information indicates the store code of the store where the user purchased the product. The store name included in the store information indicates the name of the store where the user purchased the product. The product code included in the product information indicates the product code of the product purchased by the user. The JAN code included in the product information indicates the JAN code of the product purchased by the user. The payment processing information is information relating to payment processing for the purchased product via the payment server 2 . The payment processing information includes information indicating a payment method, information indicating that payment has been completed, and the like. The receipt method includes information indicating store receipt or delivery receipt of the purchased product selected by the user. Pick-up at store means receiving the purchased product at the store where the user purchased the product. Delivery receipt means that the product purchased by the user at the store is delivered to the user's home and received.

The communication interface 14 includes various interfaces that communicably connect the EC server 1 with other electronic devices via a network according to a predetermined communication protocol.

Note that the hardware configuration of the EC server 1 is not limited to the configuration described above. The EC server 1 allows omission and modification of the above components and addition of new components as appropriate.

Each unit implemented in the processor 11 described above will be described.
Processor 11 implements identification unit 110 , first acquisition unit 111 , second acquisition unit 112 , third acquisition unit 113 , payment processing unit 114 , storage control unit 115 , and update unit 116 . Each unit implemented in the processor 11 can also be called each function. It can also be said that each unit implemented in the processor 11 is implemented in a control unit including the processor 11 and the main memory 12 .

The identification unit 110 identifies member information of the user of the mobile terminal 3 . The identification unit 110 identifies the member information of the user in response to the user logging into the EC site or application provided by the EC server 1 . The identification unit 110 may identify the member information by a known process. Information related to login may be stored in the member information database. In the following description, "in response" may be read as "based on."

The first acquisition unit 111 acquires store information from the mobile terminal 3 via the communication interface 14 . The first acquisition unit 111 acquires store information in response to the reading device 37 of the mobile terminal 3 reading the code symbol indicating the store information. A code symbol indicating store information is a two-dimensional code symbol or a bar code symbol. A code symbol indicating store information corresponds to a store information code.

The second acquisition unit 112 acquires product information from the mobile terminal 3 via the communication interface 14 . The second acquisition unit 112 acquires product information in response to the reading device 37 of the mobile terminal 3 reading a code symbol indicating product information. A code symbol indicating product information is a two-dimensional code symbol or a bar code symbol. A code symbol indicating product information corresponds to a product information code.

A third acquisition unit 113 acquires a selection instruction from the mobile terminal 3 via the communication interface 14 . The third acquisition unit 113 acquires a selection instruction in response to the user's selection of a product receiving method via the input device 35 of the mobile terminal 3 . The selection instruction is an instruction input by the user for selecting the product receiving method.

The payment processing unit 114 performs payment processing based on the product information acquired by the second acquisition unit 112 . The settlement processing unit 114 communicates with the settlement server 2 in response to input of a settlement instruction from the portable terminal 3 via the communication interface 34, and executes settlement processing. The payment processing unit 114 performs payment processing according to payment methods such as credit cards, debit cards, and various types of electronic money.

The storage control unit 115 associates member identification information, payment processing information regarding payment processing by the payment processing unit 114, store information, product information, and receiving method, and stores them in the auxiliary storage device 13 as transaction information.

The updating unit 116 updates inventory information based on transaction information. Updating inventory information is processing for increasing or decreasing the inventory quantity, and includes, for example, processing for increasing, decreasing, deleting, and maintaining the inventory quantity.

Note that the identification unit 110, the first acquisition unit 111, the second acquisition unit 112, the third acquisition unit 113, the payment processing unit 114, the storage control unit 115, and the update unit 116 are executed by the processor by executing programs. 11, but is not limited to this.

A configuration example of the settlement server 2 will be described.
The settlement server 2 is electronic equipment including a processor 21 , a main memory 22 , an auxiliary storage device 23 and a communication interface 24 . Each unit constituting the settlement server 2 is connected to each other so as to be able to input and output signals.

The processor 21 corresponds to the core part of the settlement server 2 . The processor 21 has the same hardware configuration as the processor 11 described above. The processor 21 expands a program pre-stored in the main memory 22 or the auxiliary storage device 23 into the main memory 22 . The program is a program that causes the processor 21 of the settlement server 2 to implement or execute each unit described later. The processor 21 executes various operations by executing programs developed in the main memory 22 .

The main memory 22 corresponds to the main memory portion of the settlement server 2 . The main memory 22 has the same hardware configuration as the main memory 12 described above. The main memory 22 stores programs.

The auxiliary memory device 23 corresponds to the auxiliary memory portion of the settlement server 2 . The auxiliary storage device 23 has the same hardware configuration as the auxiliary storage device 13 described above. The auxiliary storage device 23 stores the above-described programs, data used by the processor 21 to perform various processes, and data generated by the processes performed by the processor 21 .

The communication interface 24 includes various interfaces that communicatively connect the settlement server 2 with other electronic devices via a network according to a predetermined communication protocol.

Note that the hardware configuration of the settlement server 2 is not limited to the configuration described above. The settlement server 2 allows omission and modification of the above components and addition of new components as appropriate.

A configuration example of the mobile terminal 3 will be described.
The mobile terminal 3 is electronic equipment including a processor 31 , a main memory 32 , an auxiliary storage device 33 , a communication interface 34 , an input device 35 , a display device 36 and a reading device 37 . Each part constituting the mobile terminal 3 is connected so as to be able to input and output signals to each other.

The processor 31 corresponds to the central portion of the mobile terminal 3 . The processor 31 has the same hardware configuration as the processor 11 described above. The processor 31 executes various operations by executing programs pre-stored in the main memory 32 or the auxiliary storage device 33 .

The main memory 32 corresponds to the main memory portion of the mobile terminal 3 . The main memory 32 has the same hardware configuration as the main memory 12 described above. The main memory 32 stores programs.

The auxiliary storage device 33 corresponds to the auxiliary storage portion of the mobile terminal 3 . The auxiliary storage device 33 has the same hardware configuration as the auxiliary storage device 13 described above. Auxiliary storage device 33 stores the above program.

The communication interface 34 includes various interfaces that communicably connect the mobile terminal 3 with other electronic devices via a network according to a predetermined communication protocol.

The input device 35 is a device capable of inputting data or instructions to the mobile terminal 3 . For example, the input device 35 is a keyboard, touch panel, or the like. Input device 35 may include a microphone to allow voice input.

A display device 36 is a device capable of displaying various screens under the control of the processor 31 . For example, the display device 36 is a liquid crystal display or an EL (Electroluminescence) display.

The reading device 37 is a device capable of reading various data. For example, reading device 37 includes a scanner capable of reading data from code symbols. Code symbols are bar code symbols, two-dimensional code symbols such as QR code (registered trademark), and the like. The reading device 37 includes an imaging device such as a camera capable of reading data from code symbols. The camera may be of a type that reads code symbols by scanning laser light, or of a type that reads code symbols from an image captured by an imaging device.

Note that the hardware configuration of the mobile terminal 3 is not limited to the configuration described above. The portable terminal 3 allows omission and modification of the above components and addition of new components as appropriate.

Each unit implemented in the processor 31 described above will be described.
The processor 31 implements an acquisition unit 310 , a first output unit 311 , a second output unit 312 and a third output unit 313 . Each unit implemented in the processor 31 can also be called a function. It can also be said that each unit implemented in the processor 31 is implemented in a control unit including the processor 31 and the main memory 32 .

Acquisition unit 310 acquires various data. For example, the acquiring unit 310 acquires store information in response to the code symbol representing the store information being read by the reading device 37 . The acquisition unit 310 acquires the product information in response to the code symbol indicating the product information being read by the reading device 37 . Acquisition unit 310 acquires a selection instruction in response to the user selecting a product receiving method via input device 35 .

The first output unit 311 outputs data to the EC server 1 via the communication interface 34 . For example, the first output unit 311 outputs store information to the EC server 1 in response to store information being acquired by the acquisition unit 310 . In the following description, "output" may be read as "transmission".

The second output unit 312 outputs data to the EC server 1 via the communication interface 34 . For example, the second output unit 312 outputs product information to the EC server 1 in response to product information being acquired by the acquisition unit 310 .

A third output unit 313 outputs a selection instruction to the EC server 1 via the communication interface 34 . For example, the third output unit 313 outputs the selection instruction to the EC server 1 in response to the selection instruction being acquired by the acquisition unit 310 .

Note that the acquisition unit 310, the first output unit 311, the second output unit 312, and the third output unit 313 have been described as being implemented in the processor 31 by executing programs, but are limited to this. not.

A configuration example of the POS terminal 4 will be described.
The POS terminal 4 is electronic equipment including a processor 41 , main memory 42 , auxiliary storage device 43 , communication interface 44 , input device 45 , display device 46 , printing device 47 and reading device 48 . Each unit constituting the POS terminal 4 is connected so as to be able to input and output signals to each other.

The processor 41 corresponds to the central portion of the POS terminal 4 . The processor 41 has the same hardware configuration as the processor 11 described above. The processor 41 executes various operations by executing programs pre-stored in the main memory 42 or the auxiliary storage device 43 .

The main memory 42 corresponds to the main memory portion of the POS terminal 4 . The main memory 42 has the same hardware configuration as the main memory 12 described above.

The auxiliary storage device 43 corresponds to the auxiliary storage portion of the POS terminal 4 . The auxiliary storage device 43 has the same hardware configuration as the auxiliary storage device 13 described above. The auxiliary storage device 43 stores the above-described programs, data used when the processor 41 performs various processes, and data generated by the processes in the processor 41 .

The communication interface 44 includes various interfaces for communicably connecting the POS terminal 4 to other electronic devices via a network according to a predetermined communication protocol.

The input device 45 is a device capable of inputting data or instructions to the POS terminal 4 . For example, the input device 45 is a keyboard, touch panel, or the like.

A display device 46 is a device capable of displaying various screens under the control of the processor 41 . For example, the display device 46 is a liquid crystal display, an EL display, or the like.

The printing device 47 is a device for printing information such as purchase information on paper. For example, the printing device 47 is a thermal printer, inkjet printer, or the like.

A reading device 48 is a device capable of reading various data. For example, reading device 48 includes a reader capable of reading data from a contact IC card. For example, the reading device 48 includes a reader capable of reading data from a recording medium using a contactless IC card or RFID (Radio Frequency Identification). For example, reading device 48 includes a reader capable of reading data from a magnetic stripe on card media. For example, reading device 48 includes a scanner capable of reading data from code symbols. The scanner may be of a type that reads code symbols by scanning laser light, or of a type that reads code symbols from an image captured by an imaging device.

Note that the hardware configuration of the POS terminal 4 is not limited to the configuration described above. The POS terminal 4 allows omission and modification of the above components and addition of new components as appropriate.

A configuration example of an inventory database will be described.
FIG. 2 is a diagram illustrating an inventory database.
The inventory database includes a "store code" item, a "store name" item, a "merchandise code" item, and an "inventory quantity" item. The "store code" item is an item for setting a store code. The "store name" item is an item for setting the store name associated with each store code. The store name includes the store name of the actual store (for example, store A) and the store name of the EC store. For example, an EC store is treated as one store and assigned the store name "EC store". The inventory of the EC store means the inventory of the product delivery center or the like. The "product code" item is an item for setting a product code. The "stock quantity" item is an item for setting the stock quantity of the product associated with each product code. Each store code is associated with a store name, product code, and inventory quantity as an inventory record by the inventory database. The EC server 1 appropriately updates the inventory database.

For example, when the user purchases one product with the product code "100000" at store A and selects to pick up the purchased product at the store, the updating unit 116 stores the store code "00002" indicating store A in the inventory database. Decrease the inventory quantity associated with the product code "100000" by one. On the other hand, when the user purchases one product with the product code "100000" at store A and selects delivery receipt of the purchased product, the updating unit 116 stores the store code "00001" indicating the EC store in the inventory database. Decrease the inventory quantity associated with the product code "100000" by one.

A procedure of processing by the information processing system 100 will be described.
It should be noted that in the following description centering on the EC server 1 , the EC server 1 may be read as the processor 11 . Similarly, in the description focusing on the payment server 2, the payment server 2 may be read as the processor 21. FIG. Similarly, in descriptions that focus on the mobile terminal 3 , the mobile terminal 3 may be read as the processor 31 . Similarly, in the description focusing on the POS terminal 4 , the notation of the POS terminal 4 may be read as the processor 41 . Note that the processing procedure described below is merely an example, and each processing may be changed as much as possible. In addition, with respect to the processing procedure described below, steps can be omitted, replaced, and added as appropriate according to the embodiment.

Here, it is assumed that the user who owns the mobile terminal 3 is the user X. As shown in FIG. Assume that user X tries on and purchases clothing P (item code "100000") at store A (store code "00002"). User X is also referred to as customer X. In this example, user X is a member of a service provided by EC server 1 affiliated with store A, and is identified by member identification information. The user X uses the portable terminal 3 to log in to the EC site or application provided by the EC server 1 when purchasing the clothing item P. FIG. After that, the user X follows the instructions of the EC site or application displayed on the portable terminal 3, holds the reading device 37 over the store information code installed in the fitting room, and reads the store information code. Subsequently, the user X holds up the reading device 37 over the product information code attached to the clothing item P and reads the product information code according to instructions from the EC site or application. Next, user X makes a payment and selects a receiving method according to instructions from the EC site or application. It is assumed that the POS terminal 4 is installed at the A store. Note that the store information code is not limited to being installed in the fitting room, and may be installed anywhere in the store.

The mobile terminal 3 performs the following information processing in response to the user X logging into the EC site or application.

First, a procedure for information processing by the mobile terminal 3 will be described.
FIG. 3 is a flowchart illustrating the procedure of information processing by the processor 31 of the mobile terminal 3 according to the first embodiment.
The acquisition unit 310 acquires store information via the reading device 37 (ACT 1). In ACT 1, for example, the reading device 37 reads a store information code indicating store information of A store based on user X's reading operation. The acquiring unit 310 acquires the store information of the A store in response to the store information code of the A store being read by the reading device 37 .

The first output unit 311 outputs store information to the EC server 1 via the communication interface 34 (ACT2). In ACT 2 , for example, the first output unit 311 outputs the store information of store A to the EC server 1 in response to the store information of store A being acquired by the acquisition unit 310 .

The acquisition unit 310 acquires product information via the reading device 37 (ACT3). In ACT3, for example, the reading device 37 reads a product information code indicating product information of the clothing P based on the user X's reading operation. The acquisition unit 310 acquires the product information of the clothing P in response to the product information code of the clothing P being read by the reading device 37 .

The second output unit 312 outputs the product information to the EC server 1 via the communication interface 34 (ACT4). In ACT 4 , for example, the second output unit 312 outputs the product information of the clothing P to the EC server 1 in response to the product information of the clothing P being acquired by the acquisition unit 310 .

The acquisition unit 310 acquires the selection instruction via the input device 35 (ACT5). In ACT 5 , for example, the acquisition unit 310 detects user X's touch input on the receiving method selection screen (not shown) displayed on the display device 36 . The receiving method selection screen is a screen that displays selectable receiving methods for the purchased product. For example, the obtaining unit 310 obtains from the EC server 1 an instruction for displaying the receiving method selection screen on the display device 36 via the communication interface 14 . The display device 36 displays a receiving method selection screen. The user X selects the receiving method by touch input via the input device 35 according to the receiving method selection screen. Acquisition unit 310 detects user X's selection instruction to select a receiving method. Acquisition unit 310 detects user X's touch input of a selection instruction. Detecting the touch input of the selection instruction is an example of inputting the selection instruction. For example, the acquisition unit 310 detects that a selection instruction has been touch-input by a signal from the input device 35 . Note that the acquisition unit 310 may detect user X's voice input instead of user X's touch input.

The selection instruction is output to the EC server 1 via the third output unit 313 and the communication interface 34 (ACT6). In ACT6, for example, the third output unit 313 outputs the selection instruction to the EC server 1 in response to the acquisition unit 310 acquiring the selection instruction.

Next, a procedure for information processing by the EC server 1 will be described.

FIG. 4 is a flowchart illustrating the procedure of information processing by the processor 11 of the EC server 1 according to the first embodiment.
The identification unit 110 identifies the member information of the user of the mobile terminal 3 (ACT 11). In ACT 11 , for example, the identifying unit 110 identifies user X's member information based on user X's login operation to an EC site or application provided by EC server 1 . If the member information of user X cannot be specified, the specifying unit 110 may display on the display device 36 a notice prompting the user X to perform a member registration procedure. In this case, the EC server 1 performs member registration processing by a known process. Alternatively, the EC server 1 may omit the member registration process and execute the following process.

The first acquisition unit 111 acquires store information from the mobile terminal 3 via the communication interface 14 (ACT 12). In ACT 12 , for example, the first acquisition unit 111 acquires the store information of store A output from the first output unit 311 .

The second acquisition unit 112 acquires product information from the mobile terminal 3 via the communication interface 14 (ACT 13). In ACT 13 , for example, the second acquisition unit 112 acquires product information of the clothing P output from the second output unit 312 .

The settlement processing unit 114 performs settlement processing based on the product information acquired by the second acquisition unit 112 (ACT14). In ACT 14 , for example, the payment processing unit 114 displays a payment screen (not shown) on the display device 36 based on the product information of the clothing P. The settlement screen is a screen that displays the total amount of purchased products, selectable payment methods, and the like. For example, the payment processing unit 114 outputs an instruction to the mobile terminal 3 to display a payment screen on the display device 36 via the communication interface 14 . The display device 36 displays a settlement screen. User X selects a payment method according to the payment screen. For example, when user X selects credit card payment, the payment processing unit 114 communicates with the payment server 2 and executes payment processing by credit card payment. In this payment processing, the auxiliary storage device 13 stores payment processing information related to the payment processing, including the total amount, payment method, payment amount, and the like. Since such settlement processing is well-known processing, a detailed description thereof will be omitted.

According to this example, the payment processing unit 114 can perform payment processing for the clothing item P that the user X has decided to purchase at the actual store "A store". Therefore, the EC server 1 can provide a service that combines the experience of purchasing products at a physical store with the convenience of product payment processing at an EC site, thereby improving the convenience of product purchases for users. For example, the user's convenience of product purchase is reduction of the user's necessary actions such as waiting for checkout, reduction of contact with people, and the like. In addition, since the user X can perform payment processing for the clothing P in the fitting room or any place in the store, the number of POS terminals 4 installed in the actual store can be reduced.

If user X selects the payment method by cash or gift certificate, or selects the payment method by in-store cash register, the POS terminal 4 installed in store A can execute the settlement process. good. The in-store cash register is a so-called face-to-face cash register, semi-self-checkout, self-checkout, or the like installed in the A store. An in-store cash register is an example of the POS terminal 4 . In this example, the payment processing unit 114 may display “store register” as the payment method on the display device 36 .

The third acquisition unit 113 acquires a selection instruction for selecting a product receiving method from the mobile terminal 3 via the communication interface 14 (ACT 15). In ACT15, for example, a selection instruction for selecting a method of receiving the clothing P output from the third output unit 313 is acquired.

When the POS terminal 4 installed at the store A executes the payment processing, the third acquisition unit 113 may acquire a selection instruction for selecting the product receiving method via the POS terminal 4 .

The storage control unit 115 associates the member identification information, payment processing information, store information, product information, and receiving method, and stores them as transaction information in the transaction information database of the auxiliary storage device 13 (ACT 16).

According to this example, the storage control unit 115 can store in the auxiliary storage device 13 the payment processing information of the purchased product, the store information, the product information, and the receiving method in association with each other. Therefore, the EC server 1 can centrally manage product information about products purchased based on visits to actual stores in association with payment processing information, store information, and receiving methods. As a result, the EC server 1 can aggregate data that can be used for the operation of the physical store, such as the sales amount, the sales product, and whether or not the item is received at the store, for each physical store. For example, it is possible to adjust the amount of products stocked in a physical store by summarizing the presence or absence of store pickup. Moreover, the EC server 1 can aggregate the information associated with the shop information for each actual shop by the above configuration. Product purchases based on visits to actual stores can be said to be the effect of sales promotion at actual stores. The payment processing information and product information allow retailers to easily grasp the degree of contribution to sales for each product at each physical store. This makes it possible to associate the sales of each product with the sales promotion effect at each physical store.
Furthermore, the memory control unit 115 can further associate the member identification information with the payment processing information of the purchased product, the store information, the product information, and the receiving method, and store them in the auxiliary storage device 13 . As a result, the EC server 1 determines whether or not the actual store has been visited based on the store information, the purchase amount and the purchased product for each visit to the actual store based on the payment processing information and product information, and the actual store visit based on the receipt method. It is also possible to centrally manage the purchasing behavior of each member, such as the presence or absence of in-store pickup.

The update unit 116 updates the inventory information based on the transaction information (ACT17). In ACT 17, for example, the updating unit 116 updates the inventory information according to the receiving method. Based on the transaction information stored in the auxiliary storage device 13, the updating unit 116 determines whether the method of receiving the clothing P is store receipt or delivery receipt. When the update unit 116 determines that the receiving method is delivery receipt (ACT17: YES), the process transitions from ACT17 to ACT19. When the updating unit 116 determines that the receiving method is not delivery receipt (ACT17: NO), the process transitions from ACT17 to ACT18. The updating unit 116 determining that the receiving method is not delivery receipt corresponds to the updating unit 116 determining that the delivery method is store receipt.

If the receiving method is not delivery receipt, the updating unit 116 updates the inventory information of the physical store (ACT 18). In ACT18, for example, when the updating unit 116 determines that the method of receiving the clothing item P is store receipt based on the transaction information, it updates the stock quantity of the inventory record associated with the clothing item P with the store A. In this example, the number of clothing items P in store A is decremented by one.

The updating unit 116 updates the inventory information of the EC store when the receiving method is delivery receipt (ACT 19). In ACT 19, for example, when the update unit 116 determines that the method of receiving the clothing item P is delivery receipt based on the transaction information, the inventory number of the inventory record associated with the EC store and the clothing item P is updated. In this example, the number of clothing items P in stock at the EC store is decreased by one.

According to this example, the updating unit 116 can update the inventory information according to the receiving method selected by the user X. FIG. Therefore, the inventory information of the actual store and the EC site can be centrally managed.

Note that the EC server 1 may give points to users who have performed payment processing via the EC server 1 at the actual store. Also, the EC server 1 may give points according to the receiving method selected by the user. In this case, the identifying unit 110 may identify user X's member information and update user X's member data based on the transaction information. Since the processing of giving points is a known processing, the detailed description thereof will be omitted.

The first embodiment can be expressed as follows.
[1] A first acquisition unit that acquires store information;
a second acquisition unit that acquires product information;
a payment processing unit that performs payment processing based on the product information acquired by the second acquisition unit;
a third acquisition unit that acquires a selection instruction for selecting a product receiving method;
a storage control unit that associates and stores payment processing information related to payment processing by the payment processing unit, the store information, the product information, and the receipt method as transaction information;
Information processing device.
[2] The information processing device according to [1], comprising an updating unit that updates inventory information based on the transaction information.
[3] In an information processing system comprising an information processing terminal and an information processing device,
The information processing terminal
a first output unit that outputs store information;
a second output unit that outputs product information;
a third output unit for outputting a selection instruction for selecting a product receiving method;
with
The information processing device is
a first acquisition unit that acquires the store information;
a second acquisition unit that acquires the product information;
a payment processing unit that performs payment processing based on the product information acquired by the second acquisition unit;
a third acquisition unit that acquires a selection instruction for selecting a method of receiving the product;
a storage control unit that associates and stores payment processing information related to payment processing by the payment processing unit, the store information, the product information, and the receipt method as transaction information;
comprising
Information processing system.
[4] The information processing system according to [3], wherein the information processing device includes an updating unit that updates inventory information based on the transaction information.
[5] On the computer,
a first acquisition function for acquiring store information;
a second acquisition function for acquiring product information;
a payment processing function for performing payment processing based on the product information acquired by the second acquisition function;
a third acquisition function for acquiring a selection instruction for selecting a product receiving method;
a storage control function that associates payment processing information related to payment processing by the payment processing function, the store information, the product information, and the receipt method and stores them as transaction information;
program to run the
[6] to the computer,
The program according to [5], for executing an update function of updating inventory information based on the transaction information.

[Second embodiment]
A second embodiment will be described below with reference to the drawings.
2nd Embodiment stores transaction information like 1st Embodiment.
The same reference numerals are assigned to the same configurations as in the first embodiment, and the description thereof will be omitted. 2nd Embodiment mainly demonstrates a different part from 1st Embodiment.

FIG. 5 is a block diagram illustrating an information processing system 100 according to the second embodiment. The information processing system 100 includes an EC server 1, a settlement server 2, a mobile terminal 3, and a POS terminal 4, as in the first embodiment.
Configuration examples of the settlement server 2 and the POS terminal 4 are the same as in the first embodiment.

A configuration example of the EC server 1 will be described.
The EC server 1 is electronic equipment including a processor 11, a main memory 12, an auxiliary storage device 13, and a communication interface 14, as in the first embodiment.
Configuration examples of the main memory 12 and the communication interface 14 are the same as those in the first embodiment, and thus description thereof is omitted.

Each unit implemented in the processor 11 will be described.
Processor 11 implements identification unit 110 , first acquisition unit 111 , second acquisition unit 112 , payment processing unit 114 , storage control unit 115 , and update unit 116 . The processor 11 does not implement the third acquisition unit 113 unlike the first embodiment. Each unit implemented in the processor 11 can also be called each function. It can also be said that each unit implemented in the processor 11 is implemented in a control unit including the processor 11 and the main memory 12 .
Since each process of the identification unit 110, the first acquisition unit 111, the second acquisition unit 112, the payment processing unit 114, and the update unit 116 is the same as that of the first embodiment, the description thereof is omitted.

Note that the identification unit 110, the first acquisition unit 111, the second acquisition unit 112, the payment processing unit 114, the storage control unit 115, and the update unit 116 are assumed to be implemented in the processor 11 by executing programs. Illustrated, but not limited to.

The auxiliary storage device 13 stores a member information database, a store database, a product database, an inventory database, and a transaction information database, as in the first embodiment.
Configuration examples of the member information database, the store database, the product database, and the inventory database are the same as those in the first embodiment, so description thereof will be omitted.

The transaction information database includes records that constitute data in which member identification information, store information, product information, and payment processing information are associated. Each record contained in the transaction information database corresponds to transaction information.

Note that the hardware configuration of the EC server 1 is not limited to the configuration described above. The EC server 1 allows omission and modification of the above components and addition of new components as appropriate.

A configuration example of the mobile terminal 3 will be described.
The mobile terminal 3 is electronic equipment including a processor 31, a main memory 32, an auxiliary storage device 33, a communication interface 34, an input device 35, a display device 36 and a reading device 37, as in the first embodiment.

Configuration examples of the main memory 32, the auxiliary storage device 33, the communication interface 34, the input device 35, the display device 36, and the reading device 37 are the same as those in the first embodiment, and therefore description thereof is omitted.

Each unit implemented in the processor 31 will be described.
The processor 31 implements an acquisition unit 310 , a first output unit 311 and a second output unit 312 . The processor 31 does not implement the third output unit 313 unlike the first embodiment. Each unit implemented in the processor 31 can also be called a function. It can also be said that each unit implemented in the processor 31 is implemented in a control unit including the processor 31 and the main memory 32 .
Since each process of the acquisition unit 310, the first output unit 311, and the second output unit 312 is the same as that of the first embodiment, the description thereof is omitted.
Note that the acquisition unit 310, the first output unit 311, and the second output unit 312 have been described as being implemented in the processor 31 by executing programs, but are not limited to this.

A configuration example of an inventory database will be described.
FIG. 6 is a diagram illustrating an inventory database.
As in the first embodiment, the inventory database includes a "store code" item, a "store name" item, a "merchandise code" item, and an "inventory quantity" item. In this example, it is assumed that purchased products are delivered from the stock of the EC site to the customer, so the "store code" and "store name" items are the "store code" and "store name" indicating the EC store. is assigned. The EC server 1 appropriately updates the inventory database.

For example, when the user purchases one product with the product code “100000” at store A and the payment for the purchased product is executed via the EC server 1, the updating unit 116 stores the store code “00001” in the inventory database. and the inventory quantity of the product associated with the product code "100000" is decreased by one.

A procedure of processing by the information processing system 100 will be described.
It should be noted that in the following description centering on the EC server 1 , the EC server 1 may be read as the processor 11 . Similarly, in the description focusing on the payment server 2, the payment server 2 may be read as the processor 21. FIG. Similarly, in descriptions that focus on the mobile terminal 3 , the mobile terminal 3 may be read as the processor 31 . Similarly, in the description focusing on the POS terminal 4 , the notation of the POS terminal 4 may be read as the processor 41 . Note that the processing procedure described below is merely an example, and each processing may be changed as much as possible. In addition, with respect to the processing procedure described below, steps can be omitted, replaced, and added as appropriate according to the embodiment.

Here, it is assumed that the user who owns the mobile terminal 3 is the user X. As shown in FIG. Assume that user X tries on and purchases clothing P (item code "100000") at store A (store code "00002"). User X is also referred to as customer X. User X is a member of the service provided by EC server 1 affiliated with store A, and is identified by member identification information. A user X logs into an EC site or application provided by the EC server 1 when purchasing clothing P. FIG. After that, according to the instruction of the EC site or application, the user X holds up the reading device 37 to the store information code installed in the fitting room, and reads the store information code. Subsequently, the user X holds up the reading device 37 over the product information code attached to the clothing item P and reads the product information code according to instructions from the EC site or application. Next, user X makes a payment according to the instructions of the EC site or application. In this example, user X can perform everything from fitting to payment in the fitting room. It is assumed that the POS terminal 4 is installed at the A store. Note that the store information code is not limited to being installed in the fitting room, and may be installed anywhere in the store.

The mobile terminal 3 performs the following information processing in response to the user X logging into the EC site or application.

First, a procedure for information processing by the mobile terminal 3 will be described.
The procedure of information processing by the mobile terminal 3 ends with the processing of ACT1 to ACT4 in the flow chart shown in FIG. Since the processing of ACT1 to ACT4 is the same as that of the first embodiment, the explanation is omitted.

Next, a procedure for information processing by the EC server 1 will be described.

FIG. 7 is a flowchart illustrating the procedure of information processing by the EC server 1 according to the second embodiment.
The identification unit 110 identifies the member information of the user of the mobile terminal 3 (ACT21), as in the first embodiment. In ACT 21, for example, the identifying unit 110 identifies user X's member information.

The first acquisition unit 111 acquires store information from the mobile terminal 3 via the communication interface 14 (ACT 22), as in the first embodiment. In ACT 22 , for example, the first acquisition unit 111 acquires the store information of store A output from the first output unit 311 .

The second acquisition unit 112 acquires product information from the mobile terminal 3 via the communication interface 14 (ACT23), as in the first embodiment. In ACT 23 , for example, the second acquisition unit 112 acquires product information of the clothing P output from the second output unit 312 .

The settlement processing unit 114 performs settlement processing based on the product information acquired by the second acquisition unit 112, as in the first embodiment (ACT24). In this example, the payment processing unit 114 performs a delivery process for delivering the clothing P from the inventory of the EC store to the user X after performing the payment processing for the clothing P. The delivery process is a process of outputting information such as the delivery destination and the delivery date and time to the delivery center or the like for the product for which payment processing has been performed. Since the delivery process by the payment processing unit 114 is a known process, the details thereof will be omitted.

According to this example, the payment processing unit 114 can perform payment processing for the clothing item P that the user X has decided to purchase at the actual store "A store". Therefore, the EC server 1 provides a service that combines the convenience of product purchasing experience at the actual store, product payment processing at the EC site, and product delivery receipt, thereby improving the user's convenience of product purchase. can. In addition, since the user X can perform payment processing for the clothing P in the fitting room or any place in the store, the number of POS terminals 4 installed in the actual store can be reduced.

The storage control unit 115 associates the member identification information, the payment processing information, the store information, and the product information, and stores them as transaction information in the transaction information database of the auxiliary storage device 13 (ACT25).

According to this example, the storage control unit 115 can store in the auxiliary storage device 13 the payment processing information of the purchased product, the store information, and the product information in association with each other. Therefore, the EC server 1 can centrally manage product information about products purchased based on visits to actual stores in association with payment processing information and store information. As a result, the EC server 1 can aggregate data that can be used for operating the actual store, such as sales amounts and products for sale, for each actual store. Moreover, the EC server 1 can aggregate the information associated with the shop information for each actual shop by the above configuration. The payment processing information and product information allow retailers to easily grasp the degree of contribution to sales for each product at each physical store. This makes it possible to associate the sales of each product with the sales promotion effect at each physical store.
Furthermore, the storage control unit 115 can store the payment processing information of the purchased product, the store information, and the product information in the auxiliary storage device 13 in association with the member identification information. As a result, the EC server 1 centrally manages the purchasing behavior of each member, such as presence or absence of visits to physical stores based on store information, purchase amounts and products purchased for each visit to physical stores based on payment processing information and product information. You can also

The update unit 116 updates the inventory information based on the transaction information (ACT26). In ACT 26 , for example, the updating unit 116 updates the inventory information of the EC store based on the transaction information stored in the auxiliary storage device 13 . The update unit 116 updates the inventory quantity of the inventory record associated with the EC store and the clothing item P based on the transaction information. In this example, the number of clothing items P in stock at the EC store is decreased by one.

According to this example, the update unit 116 can update the inventory information of the EC store when the user decides to purchase the clothing item P at the store A and performs the payment processing via the EC server 1. . Therefore, the inventory information of the actual store and the EC site can be centrally managed.

Note that the EC server 1 may give points to members who have performed payment processing via the EC server 1 at the actual store. In this case, the identifying unit 110 may identify user X's member information and update user X's member data based on the transaction information. Since the processing of giving points is a known processing, the detailed description thereof will be omitted.

In addition, in the above-mentioned example, clothing was exemplified as the purchased product, but the purchased product is not limited to clothing. Purchased products may be any product or service to which a product code can be attached and a product or service that can be identified by the product code. The service may be a service incidental to the product or a service independent of the product.

If the user selects store pick-up as the method of receiving the purchased product, the inventory information may be updated based on the detection of the RFID tag attached to the purchased product. In this case, a detection device (not shown) installed in the store detects the RFID tag attached to the purchased product and detects that the purchased product is taken out of the store. The update unit 116 updates the inventory information based on detection of the RFID tag by the detection device. The updating unit 116 decrements by one the inventory number associated with the store where the product identified by the RFID tag and the purchased product were purchased in the inventory database. The detection of the detection device and the RFID tag is a well-known device and well-known detection process, so detailed description thereof will be omitted.

Note that the information processing device may be realized by one device as explained using the EC server 1 as an example, or may be realized by a system in which functions are distributed to a plurality of devices.

Note that the information processing terminal may be realized by one device as explained with the mobile terminal 3 as an example, or may be realized by a system in which functions are distributed to a plurality of devices.

In addition, in the above-mentioned example, although the portable terminal 3 was illustrated, it is not restricted to this. The POS terminal 4 may be capable of implementing at least part of the functions of the mobile terminal 3 of this embodiment.

The program may be transferred while stored in the electronic device, or may be transferred without being stored in the electronic device. In the latter case, the program may be transferred via a network, or may be transferred while being recorded on a recording medium. A recording medium is a non-transitory tangible medium. The recording medium is an electronic device readable medium. The recording medium may be a medium such as a CD-ROM, a memory card, etc., which can store the program and is readable by an electronic device, and the form is not limited.

Additionally, while several embodiments of the invention have been described, these embodiments have been presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and modifications can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and equivalents thereof.

DESCRIPTION OF SYMBOLS 1... EC server, 2... Settlement server, 3... Portable terminal, 4... POS terminal, 11... Processor, 12... Main memory, 13... Auxiliary storage device, 14... Communication interface, 21... Processor, 22... Main memory, 23 Auxiliary storage device 24 Communication interface 31 Processor 32 Main memory 33 Auxiliary storage device 34 Communication interface 35 Input device 36 Display device 37 Reading device 41 Processor 42 Main memory 43 Auxiliary storage device 44 Communication interface 45 Input device 46 Display device 47 Printing device 48 Reading device 100 Information processing system 110 Identification unit 111 First Acquisition unit 112 Second acquisition unit 113 Third acquisition unit 114 Payment processing unit 115 Storage control unit 116 Update unit 310 Acquisition unit 311 First output unit 312... second output unit, 313... third output unit.

Claims (6)

a first acquisition unit that acquires store information;
a second acquisition unit that acquires product information;
a payment processing unit that performs payment processing based on the product information acquired by the second acquisition unit;
a storage control unit that associates and stores payment processing information related to payment processing by the payment processing unit, the store information, and the product information as transaction information;
Information processing device. The information processing apparatus according to claim 1, further comprising an updating unit that updates inventory information based on said transaction information. In an information processing system comprising an information processing terminal and an information processing device,
The information processing terminal
a first output unit that outputs store information;
a second output unit that outputs product information;
with
The information processing device is
a first acquisition unit that acquires the store information;
a second acquisition unit that acquires the product information;
a payment processing unit that performs payment processing based on the product information acquired by the second acquisition unit;
a storage control unit that associates and stores payment processing information related to payment processing by the payment processing unit, the store information, and the product information as transaction information;
comprising
Information processing system. 4. The information processing system according to claim 3, wherein said information processing device comprises an updating unit that updates inventory information based on said transaction information. to the computer,
a first acquisition function for acquiring store information;
a second acquisition function for acquiring product information;
a payment processing function for performing payment processing based on the product information acquired by the second acquisition function;
a memory control function that associates payment processing information, the store information, and the product information regarding payment processing by the payment processing function, and stores them as transaction information;
Information processing program for executing to the computer;
6. The information processing program according to claim 5, for executing an update function of updating inventory information based on said transaction information.

Images