JP2021128440A - Order support system, order support method, and order support program - Google Patents

Abstract

To provide an order support system, an order support method, and an order support program which can improve work efficiency in a kitchen for an order from a user group in a facility.SOLUTION: In an order support system 1, an order support apparatus 2 includes: an acquisition processing unit 211 which acquires the number of persons of a user group using a facility where food and beverages are provided; a reception processing unit 212 which receives orders for food and beverages from the user group; a determination processing unit 214 which determines whether the number of orders which can be received by the reception processing unit 212 is equal to or larger than the number of persons of the group acquired by the acquisition processing unit 211; and an output processing unit 215 which outputs an order slip corresponding to the orders when the number of orders is equal to or larger than the number of persons of the group.SELECTED DRAWING: Figure 1

Description

The present invention relates to an order support system, an order support method, and an order support program for accepting orders for food and drink that can be provided at a facility from a user.

In facilities such as restaurants, for example, when the customer service staff receives an order from a user, the order details are transmitted to the kitchen, the kitchen staff cooks according to the order, and the customer service staff uses the cooked food. Serve to the person. Conventionally, a technique for supporting kitchen staff by displaying an image of an ordered dish in a kitchen of a restaurant has been proposed (see, for example, Patent Document 1).

JP-A-2018-128979

By the way, when one table is used by a plurality of users (user groups), the following problems may occur when accepting an order from the user group. For example, if the order of 3 users in a group of users who use one table with 4 people is accepted first and the order of the remaining 1 user is not accepted, the kitchen staff will be for 3 people first. May be cooked to order. In this case, if the order of the remaining one user is received after that, the kitchen staff will cook for one person. In such a case, the kitchen work such as cooking and preparation becomes troublesome twice, and the work efficiency of the kitchen may decrease.

An object of the present invention is to provide an order support system, an order support method, and an order support program capable of improving the work efficiency of a kitchen for orders of a group of users in a facility.

One embodiment of the present invention includes an acquisition processing unit that acquires the number of people in a user group who uses a facility that provides food and drink, a reception processing unit that accepts orders for the food and drink of the user group, and the reception. A determination processing unit that determines whether or not the number of orders for the order received by the processing unit is equal to or greater than the number of people in the group acquired by the acquisition processing unit, and the order if the number of orders is equal to or greater than the number of people in the group. It is an order support system including an output processing unit that outputs a corresponding order slip.

Another embodiment of the present invention comprises an acquisition step of acquiring the number of groups of a user group who uses a facility that provides food and drink, a reception step of accepting an order for the food and drink of the user group, and the reception step. A determination step for determining whether or not the number of orders for the order to be accepted is equal to or greater than the number of people in the group acquired by the acquisition step, and an order slip corresponding to the order when the number of orders is equal to or greater than the number of people in the group. This is an order support method in which an output step to be output is executed by one or a plurality of processors.

Another embodiment of the present invention comprises an acquisition step of acquiring the number of groups of a user group who uses a facility that provides food and drink, a reception step of accepting an order for the food and drink of the user group, and the reception step. A determination step for determining whether or not the number of orders for the order to be accepted is equal to or greater than the number of people in the group acquired by the acquisition step, and an order form corresponding to the order when the number of orders is equal to or greater than the number of people in the group. It is an order support program for causing one or more processors to execute an output step to be output.

According to the present invention, there is provided an order support system, an order support method, and an order support program capable of improving the work efficiency of the kitchen for orders of a group of users in a facility.

FIG. 1 is a block diagram showing a configuration of an order support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of product information used in the order support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order acceptance information used in the order support system according to the embodiment of the present invention. FIG. 4 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 5 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of an order support process executed by the order support system according to the embodiment of the present invention. FIG. 11 is a flowchart showing an example of an order support process executed by the order support system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Order support system 1]
As shown in FIG. 1, the order support system 1 according to the embodiment of the present invention includes an order support device 2, an order terminal 3, and a kitchen terminal 4. The order support device 2, the order terminal 3, and the kitchen terminal 4 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line. A plurality of order support devices 2, an order terminal 3, and a kitchen terminal 4 may be provided.

The order terminal 3 is installed at each table (seat, room) of a facility that can provide food and drink, such as a restaurant and a karaoke shop. The ordering terminal 3 is an operation terminal (self-ordering terminal, tabletop terminal, etc.) that can be operated by a facility user to order desired food and drink. The order terminal 3 may be an operation terminal (facility terminal) operated by the customer service staff of the facility, and may be an operation terminal (handy terminal or the like) for inputting an order received from the user by the customer service staff. Further, the ordering terminal 3 may be a user terminal (smartphone or the like) owned by the user, and may be an operation terminal in which the user accesses the website of the facility and inputs an order for desired food or drink. .. That is, the order terminal 3 includes various operation terminals capable of accepting the user's food and drink orders.

The order support device 2 receives an order from the order terminal 3 and outputs the order information to the kitchen terminal 4. The order support device 2 may be installed in the facility or may be installed outside the facility and perform data communication with the order terminal 3 and the kitchen terminal 4 via the communication network N1.

Similar to the ordering terminal 3, the kitchen terminal 4 is installed in a facility that can provide food and drink, such as a restaurant and a karaoke shop. The kitchen terminal 4 acquires order information from the order support device 2 and outputs (prints or displays) an order slip on which the order information is displayed.

In the present embodiment, the order support device 2 alone corresponds to the order support system according to the present invention, but the order support system according to the present invention is one or more of the order support device 2, the order terminal 3, and the kitchen terminal 4. It may include the components of. For example, when a plurality of components of the order support device 2, the order terminal 3, and the kitchen terminal 4 cooperate to perform various order support processes (see FIG. 10) described later, the processes are shared and executed. It is possible to regard a system including a plurality of components that execute the above as an order support system according to the present invention. For example, the order support system according to the present invention may be composed of an order support device 2 and a kitchen terminal 4.

In the following, an order terminal 3 is installed at each table of a restaurant that provides food and drink, one or more users who use each table input an order to the order terminal 3, and the order support device 2 is an order terminal 3. A configuration in which an order is acquired from the kitchen terminal 4 and the order information is output from the kitchen terminal 4 will be described as an example. The restaurant is an example of the facility of the present invention.

[Order support device 2]
As shown in FIG. 1, the order support device 2 includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The order support device 2 may be an information processing device such as a tablet terminal or a personal computer. Further, various processes executed by the order support device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the order support device 2 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the order terminal 3 and the kitchen terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 includes the product information D1 and the order reception information D2. FIG. 2 is a diagram showing an example of product information D1, and FIG. 3 is a diagram showing an example of order acceptance information D2.

Product information D1 is information (menu information) regarding products (food and drink) that can be provided at a restaurant. As shown in FIG. 2, the product information D1 includes information such as a product ID, a product name, an amount of money, and an image. The product ID is food and drink identification information. The product name is the name of food and drink. The image is a photograph or an illustration showing the food or drink. In the present embodiment, for convenience, the image is represented by an image name.

Further, in the product information D1, information on a plurality of products is registered for each category (genre) of the menu. For example, food and drink with product ID "A ..." are included in the category of "set meal menu", and products with product ID "B ..." are included in the category of "one item (aracult) menu". A product with a product ID "C ..." is a product included in the "desert menu" category, and a product with a product ID "D ..." is a product included in the "drink menu" category. be. Each category includes a plurality of specific foods and drinks. For example, the "set meal menu" includes "daily set meal", "sashimi set meal", "boiled fish set meal" and the like.

The product information D1 is registered in advance by the manager of the restaurant and is updated as needed. For example, the restaurant manager can access the menu registration page managed by the order support device 2 to register and edit the product information D1.

The order acceptance information D2 is information regarding an order received from the user via the order terminal 3. As shown in FIG. 3, the order acceptance information D2 includes information such as a table number, the number of users, an order number, an ordered product, and the number of orders. The table number is identification information that identifies the table that has received the order. The number of users is the number of users who use the table. The information on the number of users is included in the information acquired from the ordering terminal 3. The information on the number of users may be included in information acquired from a facility terminal (not shown) operated by the staff of the restaurant, a management terminal (not shown) that manages reservations, and the like. For example, when the customer service staff asks the number of users from the user when guiding the user who came to the restaurant to the table, the table number and the number of users are input to the facility terminal. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, the control unit 21 registers the table number and the number of users in the order reception information D2 in association with each other. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal and uses the user information. Associate with the table number of the table assigned to the person. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, the control unit 21 registers the table number and the number of users in the order reception information D2 in association with each other.

The order number is identification information that identifies the user's order. The control unit 21 registers the numbers (order numbers) in the order reception information D2 in the order in which orders are received from the user, that is, in the order in which orders are received from the order terminal 3. The ordered product is information indicating the contents of the order. In the ordered product, the product name of the product (food and drink) selected by the user among the product names included in the product information D1 is registered. The order number is associated with each ordered product.

The number of orders is information indicating the total number of ordered products included in the orders received in the table corresponding to the table number. The order acceptance information D2 indicates the information at the current time. For example, the control unit 21 registers "3" in the number of orders when it receives an order for three "daily set meals" in the table of the table number "2". Further, when the control unit 21 subsequently receives an additional order for one "daily set meal" at the table with the table number "2", the control unit 21 additionally accepts the number of orders "3" corresponding to the previously received order. The number of orders "1" corresponding to the order is totaled, and "4" is registered in the number of orders.

The control unit 21 registers the order acceptance information D2 every time an order is accepted from the order terminal 3. The order acceptance information D2 may be used for accounting processing related to the user's usage fee. Further, the order acceptance information D2 may be deleted when the accounting process is completed.

As another embodiment, a part or all of the information such as the product information D1 and the order reception information D2 may be stored in the order terminal 3 or the server accessible from the order support device 2. In this case, the control unit 21 of the order support device 2 may acquire the information from the order terminal 3 or the server and execute each process such as the order support process (see FIG. 10) described later.

The storage unit 22 also stores data such as a top screen (see FIG. 4), a menu screen (see FIG. 5), an order screen (see FIG. 6), and an accounting screen (not shown) displayed on the order terminal 3. Will be done.

Further, the storage unit 22 stores a control program such as an order support program for causing the control unit 21 to execute the order support process (see FIG. 10) described later. For example, the order support program is non-temporarily recorded on a computer-readable recording medium such as USB, CD, or DVD, and is electrically connected to the order support device 2 by a USB drive, CD drive, or DVD drive. It is read by a reading device (not shown) such as, and stored in the storage unit 22. Further, the order support program may be downloaded from a server accessible from the order support device 2 and stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the order support device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

By the way, when one table is used by a plurality of users (user groups), the following problems may occur when accepting an order from the user group. For example, if the order of 3 users in a group of users who use one table with 4 people is accepted first and the order of the remaining 1 user is not accepted, the kitchen staff will be for 3 people first. May be cooked to order. In this case, if the order of the remaining one user is received after that, the kitchen staff will cook for one person. In such a case, the kitchen work such as cooking and preparation becomes troublesome twice, and the work efficiency of the kitchen may decrease. On the other hand, in the order support device 2 according to the present embodiment, it is possible to improve the work efficiency of the kitchen for the order of the user group in the facility.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as an acquisition processing unit 211, a reception processing unit 212, a calculation processing unit 213, a determination processing unit 214, and an output processing unit 215. The control unit 21 executes various processes according to the order support program on the CPU, so that the acquisition processing unit 211, the reception processing unit 212, the calculation processing unit 213, the determination processing unit 214, and the output processing unit 21 are executed. Functions as 215. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The order support program may be a program for causing a plurality of processors to function as the various processing units.

The acquisition processing unit 211 acquires information on the number of users (number of users) who use the restaurant and information on the table number of the table used by the user. For example, when the customer service staff asks the number of users when guiding the user who came to the restaurant to a predetermined table, the table number and the number of users are input to the facility terminal. The acquisition processing unit 211 acquires each information of the table number and the number of users from the facility terminal. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal and uses the user information. The table number of the table assigned to the person is associated with each other and registered in the reservation management ledger. The acquisition processing unit 211 acquires each information of the table number and the number of users from the reservation management ledger. When the acquisition processing unit 211 acquires each information of the table number and the number of users, the acquisition processing unit 211 registers the table number and the number of users in association with each other in the order reception information D2 (see FIG. 3). The acquisition processing unit 211 is an example of the acquisition processing unit of the present invention.

When each information of the table number corresponding to the table and the number of users is registered in the order acceptance information D2, the control unit 21 permits the acceptance of orders from the users of the table. For example, the control unit 21 causes the order terminal 3 to display the top screen and the like shown in FIG. The control unit 21 is displayed on the top page corresponding to the top screen (see FIG. 4), the menu page corresponding to the menu screen (see FIG. 5), the order page corresponding to the order screen (see FIG. 6), and the accounting screen (not shown). By generating corresponding accounting pages and transmitting the information of these pages to the ordering terminal 3, it is possible to display each page on the ordering terminal 3.

On the top screen shown in FIG. 4, menu buttons M1 for each category (“set meal”, “one item (à la carte)”, “dessert”, “drink”) are displayed. On the menu screen shown in FIG. 5, specific food and drink information included in the category of the top screen shown in FIG. 4 is displayed. For example, information such as "daily set meal", "sashimi set meal", "boiled fish set meal", and "..." is displayed on the menu screen of the "set meal menu" (see FIG. 5). On the menu screen, if a plurality of foods and drinks do not fit on one page, they are displayed over the plurality of pages. For example, when the user selects "Next" on the menu screen, the menu screen on the next page is displayed.

Further, on the menu screen shown in FIG. 5, the menu button M1 on the top screen shown in FIG. 4 and a plurality of food and drink information (image M3, product name M4, amount of money, etc.) displayed in the menu column M2 are displayed. NS. The image M3 represents an image of food and drink, and has a function as a selection button for the user to select food and drink. Further, on the menu screen, there are a favorite page button M5 for moving to the favorite page, an order page button M6 for moving to the order screen (see FIG. 6), and an accounting button M7 for moving to the accounting screen. included.

Further, on the order screen shown in FIG. 6, a list of foods and drinks selected by the user on the menu screen is displayed. The order screen includes an order confirmation button M8 for confirming the ordered food and drink listed. On the order screen, the user performs an operation of confirming the order of the selected food or drink by pressing the order confirmation button M8, an operation of changing or deleting the quantity of the selected food or drink, and the like.

In this way, when ordering food and drink using the order terminal 3, the user selects a desired food and drink on the menu screen and performs an operation of confirming the order of the food and drink selected on the order screen. ..

The reception processing unit 212 accepts operations from the user on various screens displayed on the order terminal 3. For example, the reception processing unit 212 accepts a user's selection operation (touch operation, etc.) on each screen shown in FIGS. 4 to 6. The reception processing unit 212 is an example of the reception processing unit of the present invention.

For example, when the user selects the "set meal menu" on the top screen shown in FIG. 4, the reception processing unit 212 accepts the category selection operation. In this case, the control unit 21 causes the order terminal 3 to display the menu screen shown in FIG. 5 according to the category selection operation. Further, for example, when the user selects "daily set meal" on the menu screen shown in FIG. 5, the reception processing unit 212 accepts the product selection operation. Further, for example, when the user performs an operation of confirming the order (pressing operation of the order confirmation button M8) on the order screen shown in FIG. 6, the reception processing unit 212 accepts the order confirmation operation. Here, when the reception processing unit 212 accepts the order confirmation operation by the user, the reception processing unit 212 accepts the order of the user. For example, the reception processing unit 212 selects food and drink for a table of a user group including a plurality of users, and then performs an order confirmation operation. Accept group orders. When each user in the user group individually performs a product selection operation and an order confirmation operation, the reception processing unit 212 accepts an order for each user. That is, one order received by the reception processing unit 212 may include one food or drink of one user, or may include a plurality of food or drink of one or a plurality of users.

When the reception processing unit 212 receives the user's order, the reception processing unit 212 registers the order number and the information of the ordered product in the order reception information D2 (see FIG. 3) in association with the table number of the table used by the user. do. A table number is associated with each order terminal 3 in advance, and the order received by the reception processing unit 212 from the order terminal 3 includes information on the table number. Therefore, the reception processing unit 212 can grasp the table number corresponding to each order.

The calculation processing unit 213 calculates the number of orders received by the reception processing unit 212. For example, when one user uses the table, the calculation processing unit 213 calculates the number of food and drink orders ordered by the user based on the user's order received by the reception processing unit 212. Further, for example, when four users (user groups) use the table, the calculation processing unit 213 determines the number of food and drink orders in the user group based on the user group orders received by the reception processing unit 212. Calculate the total. The calculation processing unit 213 registers the calculated information on the number of orders in the order reception information D2 in association with the table number of the table used by the user. Further, when the reception processing unit 212 receives the order corresponding to the predetermined table and then further receives the order (additional order) corresponding to the table, the calculation processing unit 213 is registered in the order reception information D2. Update the number of orders. The calculation processing unit 213 is an example of the calculation processing unit of the present invention.

For example, when the user X orders a "daily set meal" using the order terminal 3 at the table of the table number "3", the calculation processing unit 213 calculates the number of orders "1" and the table number "3". Is registered in the order acceptance information D2 in association with "(see FIG. 3). Further, for example, when the users A, B, and C select and place an order for each of the "daily set meals" using the order terminal 3 in the table of the table number "2", the calculation processing unit 213 performs the order number "3". Is calculated and associated with the table number “2” and registered in the order reception information D2. Further, for example, when the user D selects "daily set meal" and makes an additional order after the users A, B, and C place an order in the table of the table number "2", the calculation processing unit 213 performs the order reception information D2. The number of orders "3" registered in is updated to "4".

The determination processing unit 214 determines whether or not the number of orders for the user group received by the reception processing unit 212 is equal to or greater than the number of users (group number) acquired by the acquisition processing unit 211. Specifically, the determination processing unit 214 determines whether or not the number of orders is equal to or greater than the number of users by referring to the order reception information D2 each time the calculation processing unit 213 calculates the number of orders. do. The determination processing unit 214 performs a process of comparing the number of orders and the number of users. The determination processing unit 214 is an example of the determination processing unit of the present invention.

The output processing unit 215 outputs the order information (order information F1) received by the reception processing unit 212 to the kitchen terminal 4. Specifically, the output processing unit 215 outputs the order information F1 including the order contents of the food and drink ordered by the user, the table number of the table used by the user, and the order number to the kitchen terminal 4. .. The order information F1 may include an order date and time (reception date and time). Further, the output processing unit 215 outputs (prints or displays) an order form including the order contents, the table number, and the order number from the kitchen terminal 4.

Here, the output processing unit 215 responds to the order when the number of orders for the user group received by the reception processing unit 212 is equal to or greater than the number of users (group number) acquired by the acquisition processing unit 211. The order form is output from the kitchen terminal 4. Further, the output processing unit 215 does not output the order slip corresponding to the order from the kitchen terminal 4 when the number of orders is less than the number of users. The output processing unit 215 is an example of the output processing unit of the present invention.

For example, each of the users P, Q, and R of the user group who use the table with the table number "1" ordered "daily set meal", "sashimi set meal", and "tuna bowl" using the order terminal 3. In this case, since the number of orders (here, "3") is equal to or greater than the number of users (here, "3"), the output processing unit 215 has a table number "1" and order numbers "001" and "002". , "003", each order content "daily set meal", "sashimi set meal", "tuna bowl", and each order form T1 including the order date and time are output from the kitchen terminal 4. FIG. 7 is a diagram showing an example of the order form T1.

On the other hand, for example, the users A, B, and C of the four-member group including the users A, B, C, and D who use the table with the table number "2" use the order terminal 3 to "daily change." When each of the "set meals" is ordered, the number of orders of the user group received by the reception processing unit 212 is "3" (see FIG. 3). Therefore, the number of orders "3" is less than the number of users "4" acquired by the acquisition processing unit 211. In this case, the output processing unit 215 does not output the order slip corresponding to the order from the kitchen terminal 4. Therefore, for example, as shown in FIG. 3, even when the order corresponding to the table number “1” is received and then the order of the table number “2” is received, the output processing unit 215 shows the order shown in FIG. As described above, after the order form of the order corresponding to the table number "1" is output from the kitchen terminal 4, the order form of the order corresponding to the table number "2" is not output from the kitchen terminal 4, and the table number "3" is not output. The order form of the order corresponding to "" is output from the kitchen terminal 4.

Then, for the order corresponding to the table number "2", for example, when the number of orders exceeds the number of users due to the additional order, the output processing unit 215 prepares the order slip of the order corresponding to the table number "2" in the kitchen. Output from terminal 4. FIG. 8 shows that the order form corresponding to the table number “2” is output after the order form corresponding to the table number “3”. In this way, in the output processing unit 215, the number of first orders (here, “3”) corresponding to the first order (for example, orders of users A, B, and C) is less than the number of people in the group (here, “4”). In this case, the order form corresponding to the first order is not output, and the number of second orders corresponding to the second order (for example, the order of user D) received by the reception processing unit 212 thereafter and the first order. When the total number of orders is equal to or greater than the number of people in the group, the order slips corresponding to the first order and the second order are output.

Here, when the output processing unit 215 outputs the order slips corresponding to the first order and the second order from the kitchen terminal 4, as shown in FIG. 8, the output processing unit 215 makes the first order and the second order. In addition to being written on one order form, the order number and order date and time corresponding to the second order are written on the order form. As a result, the kitchen staff may start preparing food and drink each time the order form is output, so that work mistakes can be prevented. Further, as shown in FIG. 9, the output processing unit 215 causes the first order and the second order to be displayed on separate order slips, and the order numbers corresponding to the first order and the second order respectively. And the order date and time may be indicated on each order form. According to the configuration shown in FIG. 9, the kitchen staff can grasp the elapsed time from the time when the user actually ordered (the time for the order confirmation operation), so that the cooked and prepared foods and drinks ordered can be prepared. It is possible to adjust the priority order and so on.

The control unit 21 may perform accounting processing for the price of food and drink ordered by the user. For example, when the user performs an accounting operation for paying the usage fee on the accounting screen (not shown) displayed on the order terminal 3, the control unit 21 performs the accounting process according to the accounting operation.

Further, when the accounting process of the usage fee corresponding to the table is completed, the control unit 21 may delete each information corresponding to the table registered in the order reception information D2 (see FIG. 3).

[Order terminal 3]
As shown in FIG. 1, the ordering terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The order terminal 3 is, for example, a self-order terminal installed at each table of a restaurant.

The communication I / F 34 connects the order terminal 3 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the order support device 2 and the kitchen terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. The operation display unit 33 has a top screen (see FIG. 4), a menu screen (see FIG. 5), an order screen (see FIG. 6), and an accounting screen that accepts accounting operations from users. (Not shown) etc. are displayed. The operation display unit 33 is composed of, for example, a touch panel and accepts a user's touch operation.

The storage unit 32 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 32. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the order support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the order terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 displays various information (top screen, menu screen, order screen, accounting screen, etc.) provided from the order support device 2 via the communication network N1 on the operation display unit 33, and causes the operation display unit 33 to display various information (top screen, menu screen, order screen, accounting screen, etc.). It is possible to execute a browser process for inputting an operation to the order support device 2. A part or all of the processing units included in the control unit 31 may be composed of electronic circuits.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The kitchen terminal 4 is an information processing device such as a printer device, a tablet terminal, or a personal computer. The kitchen terminal 4 may further have the same functions as the order support device 2, or may be an information processing device integrated with the order support device 2. Here, it is assumed that the kitchen terminal 4 is a printer device installed in the kitchen of a restaurant.

The communication I / F44 connects the kitchen terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the order support device 2 and the order terminal 3 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 42 stores a control program for transmitting and receiving various information between the order support device 2 and the order terminal 3. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a kitchen terminal 4 and is a reading device such as a CD drive or a DVD drive (not shown). ) And stored in the storage unit 42. Further, the storage unit 42 may store a control program such as an order support program for causing the control unit 41 to execute the order support process (see FIG. 10) described later.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the kitchen terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, as shown in FIG. 1, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412. The control unit 41 functions as the various processing units by executing various processing according to the control program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the processing unit.

The acquisition processing unit 411 acquires the order information F1 output from the order support device 2. For example, the order support device 2 orders the users P, Q, and R of the user group who use the table of the table number "1" via the order terminal 3 ("daily set meal", "sashimi set meal", "tuna". When the bowl ") is accepted and the order information F1 corresponding to the order is output to the kitchen terminal 4, the acquisition processing unit 411 acquires the order information F1.

The output processing unit 412 outputs the information acquired by the acquisition processing unit 411 to the outside. Specifically, the output processing unit 412 outputs the order information F1 acquired by the acquisition processing unit 411 to the outside. For example, roll paper is set in the kitchen terminal 4, and the transport unit (not shown) for transporting the roll paper, the image forming unit (not shown) for forming an image on the roll paper, and the roll paper are cut at a predetermined position. A cut portion (not shown) or the like is provided.

For example, as shown in FIG. 7, the output processing unit 412 prints the order information F1 on the order form T1 (black and white printing) when the order information F1 is acquired by the acquisition processing unit 411. Let it run. Specifically, the output processing unit 412 performs a printing process of forming an image of the order contents corresponding to the image data on the roll paper (black and white printing) each time the image data corresponding to the order information F1 is input. The forming portion is made to execute the cutting process, and then the cutting portion is made to execute the cutting process of cutting the roll paper at a predetermined position, and the roll paper is discharged to the outside. As a result, one order slip T1 is created for each order. When the kitchen staff receives the order form T1, they prepare the food and drink of the order contents.

For example, as shown in FIG. 9, when the kitchen staff obtains the order form T1 corresponding to the table of the table number “1”, the kitchen staff cooks the “daily set meal”, the “sashimi set meal”, and the “tuna bowl”. When the cooking is completed, the customer service staff serves the ordered food and drink to the users P, Q, and R of the table number "1". Next, when the kitchen staff obtains the order form T1 corresponding to the table with the table number "3", the kitchen staff cooks the "daily set meal". When the cooking is completed, the customer service staff serves the ordered food and drink to the user X at the table number “3”. Next, when the kitchen staff obtains the order form T1 corresponding to the table with the table number "2", the kitchen staff cooks four "daily set meals". When the cooking is completed, the customer service staff serves the ordered food and drink to the users A, B, C, and D of the table number "2". In this way, the kitchen staff can collectively prepare the corresponding orders for each table, and the customer service staff can collectively serve food and drink to the users of the table.

[Order support processing]
Next, the order support process executed in the order support system 1 will be described with reference to FIG. Specifically, in the present embodiment, the order support process is executed by the control unit 21 of the order support device 2. Further, the control unit 21 can execute the order support process in parallel corresponding to each order terminal 3 in response to the access from each order terminal 3. The control unit 21 may end the order support process in the middle by a predetermined operation of the order terminal 3.

The present invention can be regarded as an invention of an order support method for executing one or a plurality of steps included in the order support process. Further, one or a plurality of steps included in the order support process described here may be omitted as appropriate. The execution order of each step in the order support process may be different as long as the same effect is produced. Further, here, a case where each step in the order support process is executed by the control unit 21 will be described as an example, but an order support method in which each step in the order support process is distributed and executed by a plurality of processors. Can also be considered as another embodiment.

In step S11, the control unit 21 acquires the number of users (number of users) who have visited the restaurant and the table number of the table used by the user. For example, when the staff of the restaurant registers information indicating that the user has visited the store, the control unit 21 acquires the number of users and the table number corresponding to the user from the facility terminal (reservation management ledger). Step S11 is an example of the acquisition step of the present invention.

Next, in step S12, the control unit 21 causes the order terminal 3 to display an order acceptance screen (top screen, menu screen, etc.) for accepting orders for food and drink provided by the restaurant. For example, the control unit 21 causes the top screen shown in FIG. 4 to be displayed on the order terminal 3 installed in the table of the table number "2" used by the user groups of the users A, B, C, and D. Further, the control unit 21 causes the order terminal 3 to display the menu screen shown in FIG. 5 when any of the menu buttons M1 is selected on the top screen shown in FIG.

Next, in step S13, the control unit 21 determines whether or not the user's order has been accepted via the order terminal 3. When it is determined by the control unit 21 that the user's order has been accepted (S13: Yes), the process proceeds to step S14. The control unit 21 waits until the user's order is received (S13: No). For example, when users A, B, and C among users A, B, C, and D select "daily set meals" and place an order (order confirmation operation) using the order terminal 3, the control unit 21 Accepts orders from users A, B, and C. Further, the control unit 21 associates the order number corresponding to the order of the users A, B, and C and the information of the ordered product "daily set meal" with the table number "2" in the order reception information D2 (see FIG. 3). to register. Step S13 is an example of the reception step of the present invention.

In step S14, the control unit 21 calculates the number of orders received. For example, in the example shown in FIG. 6, when the users P, Q, and R using the table with the table number "1" perform the order confirmation operation, the control unit 21 calculates "3" as the number of orders. Further, for example, when users A, B, and C among users A, B, C, and D select and place an order for each "daily set meal" using the order terminal 3, the control unit 21 receives the number of orders. Is calculated as "3". The control unit 21 registers the calculated information on the number of orders in the order acceptance information D2 in association with the table number of the table used by the user. Step S14 is an example of the calculation step of the present invention.

Next, in step S15, the control unit 21 refers to the order acceptance information D2 and determines whether or not the number of orders is equal to or greater than the number of users. When the number of orders is equal to or greater than the number of users (S15: Yes), the process proceeds to step S16. On the other hand, when the number of orders is not more than the number of users, that is, when the number of orders is less than the number of users (S15: No), the process proceeds to step S12. The control unit 21 repeats the processes of steps S12 to S15 until the number of orders exceeds the number of users. Step S15 is an example of the determination step of the present invention.

In step S16, the control unit 21 outputs the received order information (order information F1) to the kitchen terminal 4. For example, since the number of orders "3" for users P, Q, and R is equal to or greater than the number of users "3", the control unit 21 uses the "daily set meal" and "sashimi set meal" that are orders for users P, Q, and R. , "Tuna bowl" order information F1 is output to the kitchen terminal 4. When the kitchen terminal 4 acquires the order information F1, it outputs an order form T1 (see FIG. 7) in which the order information F1 is displayed.

Further, for example, since the number of orders "3" for users A, B, and C is less than the number of users "4", the control unit 21 has three "daily set meals" ordered by users A, B, and C. The order information F1 is not output to the kitchen terminal 4 (S15: No). After that, when the user C additionally orders the "daily set meal" (S13: Yes), the total number of orders "4" becomes the number of users "4" or more (S15: Yes), so that the control unit 21 is used. The order information F1 of four "daily set meals" ordered by persons A, B, C, and D is output to the kitchen terminal 4. Step S16 is an example of the output step of the present invention. The order support process is performed as described above.

Here, in step S15, in the configuration in which the control unit 21 waits until the number of orders exceeds the number of users (S15: No), the time for providing food and drink to the user who ordered earlier is delayed. .. Therefore, as another embodiment of the present invention, in the output processing unit 215, when the number of orders is less than the number of users, a predetermined time has elapsed since the reception processing unit 212 receives the order of the user group. If so, the order form corresponding to the order may be output.

For example, when users A, B, and C in a group of four including users A, B, C, and D each order a "daily set meal," the number of orders "3" is less than the number of users "4." .. In this case, when a predetermined time (for example, "7 minutes") has elapsed since the reception processing unit 212 received the orders of the users A, B, and C, the output processing unit 215 orders the users A, B, and C. The order form corresponding to is output from the kitchen terminal 4.

Specifically, when the number of orders is less than the number of people in the group, the output processing unit 215 has the reception processing unit 212 of the first user (here, users A, B, C) of the user group. The second order of the second user (user D in this case) of the user group was not accepted between the time when the first order (here, three "daily set meals") was received and the predetermined time elapsed. In this case, the order slip corresponding to the first order is output from the kitchen terminal 4. Further, when the reception processing unit 212 receives the second order between the time when the first order is received and the time when the predetermined time elapses, the output processing unit 215 makes the first order and the second order. The corresponding order form is output from the kitchen terminal 4.

FIG. 11 is a flowchart corresponding to the above configuration. In the configuration shown in FIG. 11, step S17 is added to the configuration shown in FIG.

As shown in FIG. 11, in step S15, for example, when the number of orders corresponding to the orders of users A, B, and C in the group of four including users A, B, C, and D is not more than the number of users. That is, when the number of orders is less than the number of users (S15: No), the process proceeds to step S17.

In step S17, the control unit 21 determines whether or not a predetermined time has elapsed since the order was received. If the predetermined time does not elapse after receiving the order, the process proceeds to step S12, and if the predetermined time elapses after receiving the order, the process proceeds to step S16. That is, when the number of orders exceeds the number of users before the predetermined time elapses after receiving the order (S15: Yes), the process proceeds to step S16. Further, when the predetermined time elapses while the number of orders is less than the number of users (S17: Yes), the process proceeds to step S16.

When the predetermined time elapses while the number of orders is less than the number of users (S17: Yes), in step S16, the control unit 21 first receives, for example, an order slip corresponding to the orders of users A, B, and C. Output from the kitchen terminal 4. As a result, it is possible to prevent the user who ordered earlier from waiting for a long time to provide food and drink. In this case, the control unit 21 may output, for example, information instructing the start of cooking of the previously received order to the order form.

When the number of orders is less than the number of people in the group, the output processing unit 215 has the reception processing unit 212 as the first order (here, users A and B) of the first user (for example, users A and B) of the user group. If the second order of the second user (for example, user C) of the user group is not accepted between the acceptance of the "daily set meal" (2 points) and the elapse of the predetermined time, the first order is received. The order slip corresponding to the above is output from the kitchen terminal 4, the reception processing unit 212 accepts the second order between the time when the first order is received and the predetermined time elapses, and the reception processing unit 212 further receives the first order. If the order of another user (for example, user D) of the user group is not accepted between the acceptance of the second order and the elapse of the predetermined time, the first order and the second order are received. The order form corresponding to the above may be output from the kitchen terminal 4. In this way, the output processing unit 215 outputs the order form of the first order when the predetermined time has elapsed from the first order, and the additional second order is added until the predetermined time elapses from the first order. When an order is accepted, the order slips of the first order and the second order may be output when a predetermined time has elapsed from the second order. That is, with respect to the order corresponding to the user group, the output processing unit 215 displays the order slip corresponding to the order received up to that point at the timing when a predetermined time has elapsed from the order received immediately before (the latest order) in the kitchen terminal. Output from 4. Therefore, the control unit 21 resets the measurement of the predetermined time for each order corresponding to the user group every time the order is received.

As described above, the order support system 1 according to the present embodiment acquires the number of groups of the user group who uses the facility that provides the food and drink, and accepts and accepts the order of the food and drink of the user group. It is determined whether or not the number of orders of the order of the user group is equal to or more than the acquired number of people in the group, and when the number of orders is equal to or greater than the number of people in the group, an order form corresponding to the order is output. Let me. As a result, the kitchen staff can prepare a number of orders for a predetermined table according to the number of users. Further, when an order for a predetermined table is received in a number less than the number of users, the order form is not presented to the kitchen staff, so that it is possible to prevent the kitchen staff from preparing the order in advance. Therefore, it is possible to improve the work efficiency of the kitchen for the order of the user group.

The order support system of the present invention is not limited to the above-described embodiment.

As another embodiment of the present invention, the control unit 21 of the order support device 2 may be configured to calculate the number of orders for a predetermined food or drink among the received orders. For example, one user in the user group may order the set meal menu and the one-item menu or the drink menu together. In this case, for example, it is conceivable that the number of orders exceeds the number of users even though some users in the user group have not placed an order. In this case, if the number of orders exceeds the number of users, the order may be prepared first, and then additional orders of other users may be placed. That is, the number of orders may not correspond appropriately to the number of users. Therefore, the control unit 21 calculates, for example, the number of orders for the set meal menu, but does not calculate the number of orders for the one-item menu and the drink menu. For example, in the table of table number "8" (see FIG. 3), the control unit 21 calculates the number of orders "2" corresponding to the "daily set meal" and the "sashimi set meal", and "seafood salad" and "beer". Is not added to the number of orders. In this case, the control unit 21 does not output the order slips for the "daily set meal" and the "sashimi set meal" from the kitchen terminal 4. Further, when the control unit 21 subsequently receives an order for two set meal menus at the table, the control unit 21 outputs the "daily set meal", the "sashimi set meal", and the order slips for the two set meal menus from the kitchen terminal 4. .. Since it is unlikely that the work efficiency of the kitchen will decrease for the one-item menu and the drink menu, and it is desirable to provide the menu to the user promptly, the control unit 21 sets the order form for "seafood salad" and "beer". May be output from the kitchen terminal 4 first.

Further, when the number of orders corresponding to the table exceeds the number of users, it is highly possible that the number of orders includes the number of orders for the one-item menu and the drink menu. Therefore, the control unit 21 of the order support device 2 may be configured to subtract the number of orders for the one-item menu and the drink menu from the number of orders, provided that the number of orders exceeds the number of users. In this case, the control unit 21 outputs an order slip from the kitchen terminal 4 when the number of orders as a subtraction result is equal to or greater than the number of users.

Further, as another embodiment of the present invention, the control unit 21 of the order support device 2 sends an order slip from the kitchen terminal 4 when the number of orders is less than the number of users and the number of users is more than a predetermined number. On the other hand, if the number of users is less than the predetermined number, the order form may not be output from the kitchen terminal 4. For example, if the number of people using the table is more than the specified number of people, even if the number of orders is less than the number of people using the table, if the number of people using the table is more than the specified number, the user who placed the order first. It may be desirable to provide food and drink. Therefore, for example, when the number of users is a predetermined number (for example, "6") or more, the control unit 21 creates an order slip on the condition that the number of orders is a predetermined number (for example, "4") or more. Output from the kitchen terminal 4. For example, as shown in FIG. 3, in the table with the table number "5", the number of users is 6, and the number of orders at the present time is "4". Therefore, the control unit 21 has the order numbers "021" to "024". Regarding the order, the order information F1 is output to the kitchen terminal 4 and the order slip is output from the kitchen terminal 4. As a result, the kitchen staff starts preparing orders with order numbers "021" to "024" without waiting for additional orders.

In another embodiment of the present invention, the control unit 21 of the order support device 2 is in the case where the number of orders is less than the number of people in the group, and after the reception processing unit 212 receives the order in the user group. When the predetermined time has elapsed, the order form including the specific information representing each of the group number of people and the order number, or the specific information representing the ratio of the order number to the group number of people may be output.

For example, users A, B, and C of a group of four including users A, B, C, and D who use the table with table number "2" order "daily set meals" using the order terminal 3. If so, the number of orders "3" will be less than the number of users "4". In this case, when a predetermined time has elapsed since the reception processing unit 212 received the orders of the users A, B, and C, the output processing unit 215 has the order number "3" as the number of users "4". Information representing "3/4" is output to the kitchen terminal 4 as specific information S1 that can be recognized as less than. Then, the output processing unit 215 outputs (prints or displays) information (specific information S1) representing "3/4" from the kitchen terminal 4. That is, the output processing unit 215 has the table number "2" and the order numbers "004", "005", "006" corresponding to the orders of the users A, B, and C who use the table of the table number "2". , And each order form T1 including each order content "daily set meal" and specific information S1 "3/4" is output from the kitchen terminal 4. FIG. 12 is a diagram showing an example of the order form T1. The specific information S1 may be information (for example, "75%") representing the ratio of the number of orders to the number of users.

In this way, when the number of orders for the user group received by the reception processing unit 212 is less than the number of users (group number) acquired by the acquisition processing unit 211, the output processing unit 215 has the number of orders. The kitchen terminal 4 outputs the specific information S1 that can be recognized that the number of users is less than the number of users. As a result, the kitchen staff can grasp that there are users who have not yet placed an order at the table of the user group.

Further, when the reception processing unit 212 receives the orders of the remaining users in the user group after the specific information S1 is output by the output processing unit 215, the output processing unit 215 will use the number of people in the group and the above. The order form T2 including the specific information S2 indicating that the number of orders matches is output. For example, when the remaining user D out of a group of four including users A, B, C, and D who use the table with table number "2" additionally orders a "daily set meal" using the order terminal 3. The total number of orders of the user group received by the reception processing unit 212, that is, the total number of orders calculated by the calculation processing unit 213 is "4". Therefore, the number of orders "4" matches the number of users "4" acquired by the acquisition processing unit 211. In this case, the output processing unit 215 outputs information representing "4/4" to the kitchen terminal 4 as specific information S2 that can recognize that the number of orders "4" and the number of users "4" match. .. Then, the output processing unit 215 outputs (prints or displays) information (specific information S2) representing "4/4" from the kitchen terminal 4. That is, the output processing unit 215 includes a table number "2", an order number "010", and each order content "daily set meal" corresponding to the order of the user D who uses the table of the table number "2". The order form T2 including the specific information S2 "4/4" is output from the kitchen terminal 4. FIG. 12 shows an example of the order form T2. As a result, the kitchen staff can grasp that the orders for all the users have been placed at the table of the user group. Then, the kitchen staff will be able to cook and prepare all at once when all the orders are ready.

In the example shown in FIG. 12, the specific information S1 and S2 are printed in a frame, but the output method of the specific information S1 and S2 is not limited to this, and black and white reverse printing may be performed, for example, in color. It may be printed. Further, the specific information S1 and the specific information S2 may be output in different display modes from each other.

As a result, order forms T1 and T2 on which information on the order status of the table is printed are created. When the kitchen staff acquires, for example, the order form T1 that does not include the specific information S1, the kitchen staff starts preparing the food and drink described in the order form T1. For example, the kitchen staff cooks the orders "daily set meal", "sashimi set meal", and "tuna bowl" corresponding to the table with the table number "1". When the cooking is completed, the customer service staff serves the food and drink ordered above to the users P, Q, and R of the table number "1". As a result, the kitchen staff can prepare orders corresponding to the table with the table number "1" in a batch, and the customer service staff serves food and drink collectively to the users P, Q, and R of the table. be able to.

Further, when the kitchen staff acquires the order form T1 (FIG. 12) including the specific information S1, for example, the kitchen staff recognizes that the number of orders is less than the number of users and suspends the preparation of food and drink described in the order form T1. do. For example, the kitchen staff suspends the start of cooking of three ordered "daily set meals" corresponding to the table with table number "2". After that, when the kitchen staff acquires the order form T2 (FIG. 12) including the specific information S2, the kitchen staff recognizes that the number of orders and the number of users match, and the food and drink described in the order forms T1 and T2 ("" Start preparing "daily set meals" (4 points). When the cooking is completed, the customer service staff serves the food and drink of the order to the users A, B, C, and D of the table number "2". As a result, the kitchen staff can prepare orders corresponding to the table with the table number "2" in a batch, and the customer service staff can collectively prepare food and drink for the users A, B, C, and D of the table. Can be served.

Further, as another embodiment of the present invention, the control unit 21 of the order support device 2 includes an order including specific information S1 indicating that acceptance of the order corresponding to the table used by the user group has not been completed. The vote T1 may be output. That is, the specific information S1 may be information that can recognize the number of users and the number of orders corresponding to the table (see FIG. 12), and is information indicating that the order corresponding to the table has not been completed. It may be present (see FIG. 13). Further, as shown in FIG. 13, the control unit 21 includes an order slip including specific information S2 indicating that the acceptance of the order corresponding to the table used by the user group is completed when the additional order is accepted. T2 may be output.

1: Order support system 2: Order support device 3: Order terminal 4: Kitchen terminal 211: Acquisition processing unit 212: Reception processing unit 213: Calculation processing unit 214: Judgment processing unit 215: Output processing unit 411: Acquisition processing unit 412: Output processing unit

Claims (11)

The acquisition processing department that acquires the number of people in the user group who use the facility that provides food and drink,
The reception processing unit that accepts orders for the food and drink of the user group,
A determination processing unit that determines whether or not the number of orders for the order received by the reception processing unit is equal to or greater than the number of people in the group acquired by the acquisition processing unit.
An output processing unit that outputs an order form corresponding to the order when the number of orders is equal to or greater than the number of people in the group.
Order support system equipped with. The output processing unit does not output the order form corresponding to the order when the number of orders is less than the number of people in the group.
The order support system according to claim 1. The output processing unit does not output the order form corresponding to the first order when the number of first orders corresponding to the first order is less than the number of people in the group, and is subsequently accepted by the reception processing unit. When the total number of the second order corresponding to the second order and the number of the first order is equal to or more than the number of people in the group, the order form corresponding to the first order and the second order is output.
The order support system according to claim 1. The output processing unit responds to the order when the number of orders is less than the number of people in the group and a predetermined time has elapsed since the reception processing unit received the order of the user group. To output the order form
The order support system according to claim 1. When the number of orders is less than the number of people in the group, the output processing unit
When the reception processing unit does not accept the second order of the second user of the user group between the time when the first order of the first user of the user group is received and the predetermined time elapses. , Output the order form corresponding to the first order,
When the reception processing unit accepts the second order between the time when the first order is received and the time when the predetermined time elapses, the first order and the order form corresponding to the second order are output. ,
The order support system according to claim 1. When the number of orders is less than the number of people in the group, the output processing unit
When the reception processing unit does not accept the second order of the second user of the user group between the time when the first order of the first user of the user group is received and the predetermined time elapses. , Output the order form corresponding to the first order,
The second order is received between the time when the reception processing unit receives the first order and the time when the predetermined time elapses, and the predetermined time elapses after the reception processing unit receives the second order. If the order of another user of the user group is not accepted in the meantime, the order form corresponding to the first order and the second order is output.
The order support system according to claim 1. When the number of orders is less than the number of people in the group, the output processing unit outputs the order form corresponding to the order when the number of people in the group is equal to or more than the predetermined number, and the number of people in the group is less than the number of people in the predetermined group. In some cases, the order form corresponding to the order is not output.
The order support system according to claim 1.
The output processing unit outputs the order form including specific information representing each of the group number of people and the order number, or specific information representing the ratio of the order number to the group number of people.
The order support system according to any one of claims 4 to 7. A calculation processing unit for calculating the number of orders of the order received by the reception processing unit is further provided.
The calculation processing unit calculates the number of orders for a predetermined food or drink among the orders received by the reception processing unit.
The order support system according to any one of claims 1 to 8. The acquisition step to acquire the number of people in the user group who use the facility that provides food and drink, and
A reception step for accepting orders for the food and drink of the user group, and
A determination step for determining whether or not the number of orders for the order received by the reception step is equal to or greater than the number of people in the group acquired by the acquisition step.
An output step for outputting an order form corresponding to the order when the number of orders is equal to or greater than the number of people in the group.
An order support method that is executed by one or more processors. The acquisition step to acquire the number of people in the user group who use the facility that provides food and drink, and
A reception step for accepting orders for the food and drink of the user group, and
A determination step for determining whether or not the number of orders for the order received by the reception step is equal to or greater than the number of people in the group acquired by the acquisition step.
An output step for outputting an order form corresponding to the order when the number of orders is equal to or greater than the number of people in the group.
An order support program for having one or more processors execute.

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