JP2021099548A - Information processing apparatus, information processing method and program - Google Patents

Abstract

To allow a requester requesting a task and a performer performing the task to benefit from each other.SOLUTION: A server includes a reception unit 32, an information provision unit 33, and a store determination unit 34. The reception unit 32 receives a request for performing a task. The information provision unit 33 provides a plurality of performers capable of performing the task with information regarding the task. The store determination unit 34 determines one or more performers meeting a performing condition of a preset task among one or more performers who declared to undertake the task in a predetermined time from the provision.SELECTED DRAWING: Figure 3

Description

The present invention relates to an information processing device, an information processing method and a program.

Conventionally, a service has been provided in stores, websites, etc., in which a printed matter produced in response to a production request from a client is delivered to the client (see, for example, Patent Document 1).
In recent years, in order to improve the convenience of users, services have been provided in which stores are arranged in various places so that printed matter ordered by the user can be received at the store closest to the user.

Japanese Unexamined Patent Publication No. 2006-155017

However, there is a difference in congestion between stores, and in stores with a large amount of orders received, if there are already orders received and a new order is accepted from the website, the store It will be necessary to review the production order so as not to delay the delivery to the requester of both acceptance and web acceptance, which will reduce work efficiency, but for stores with few orders at the store, orders from the website are very grateful priority. It can be said that you want to receive an order.

The present invention has been made in view of such a situation, and an object of the present invention is to enable a requester who requests a task and a performer who carries out the task to mutually benefit from each other. To do.

In order to achieve the above object, the information processing device of one aspect of the present invention is
Reception means for accepting task execution requests and
A means of providing information about the task to a plurality of performers who can perform the task, and
A determination means for determining one or more performers who satisfy the preset execution conditions of the task from among one or more performers who have declared to undertake the task within a predetermined time from the time of the provision.
To be equipped.
The information processing method and program corresponding to the information processing apparatus according to one aspect of the present invention are also provided as the information processing method and program according to one aspect of the present invention.

According to the present invention, a requester who requests a task and a performer who carries out the task can mutually benefit from each other.

It is a figure which shows the information processing system which concerns on 1st Embodiment which concerns on this invention. It is a figure which shows the hardware configuration of the server included in the information processing system of FIG. It is a figure which shows the functional configuration of the server of FIG. 2 in the information processing system of FIG. It is a flowchart which shows the operation of the server of FIGS. 1 to 3. FIG. It is a transition diagram showing each state of the trafficking side, the server side, and the My Page side related to the order. It is a figure which shows the trafficking management screen. It is a figure which shows the store congestion situation setting screen. It is a figure which shows the screen of the store congestion situation. It is a figure which shows the guideline delivery time for each store at the time of a simple estimate. It is a figure which shows the estimation screen for general use. It is a figure which shows the estimation screen for a member. It is a figure which shows the chat screen in my page.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a configuration of an information processing system according to an embodiment including a server according to the information processing apparatus of the present invention.

In this information processing system, the server accepts an order for the production of printed matter from a user, provides order information to multiple stores, and places an order for a store that responds that it will accept the order by itself within a certain period of time. It provides a service of contracting and handing out printed matter produced by the store that contracted the order to the user.

The information processing system shown in FIG. 1 includes a user terminal 1 in which a user U orders a store to request production of printed matter, and store terminals 2-1 and 2-2, ..., 2 installed in each of a plurality of stores. -K, ..., 2-m, ..., 2-n and the server 3 are connected to each other via the network N. Printed matter includes, for example, business cards, posters, leaflets and the like.

The user U operates the user terminal 1 to access the website of the print service of the server 3 and places an order from the website.

The server 3 receives a task such as an order from the user U performed from the user terminal 1, and at least one (one) of a plurality of performers (stores in this example) who may execute the order. Assigned to the performer (store), the user U orders the goods (request for the production of printed matter) from one or more of the plurality of stores.

When it is not necessary to identify individual terminals for store terminals 2-1, 2-2, ..., 2-k, ..., 2-m, ..., 2-n, etc., they are referred to as store terminals 2.

FIG. 2 is a diagram showing a hardware configuration of the server 3 in the information processing system of FIG.
As shown in FIG. 2, the server 3 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, and an output unit. It includes 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.
The output unit 16 is composed of a display, a speaker, a printer, and the like, and outputs output information such as voice data and text data. If the output unit 16 is, for example, a printer or the like, the output information can be printed.
The input unit 17 is composed of a keyboard, a mouse, and the like, and inputs various information according to a user's instruction operation. The storage unit 18 is composed of a hard disk device or the like, and stores various information data.

The communication unit 19 has another target (for example, the user terminal 1 in FIG. 1 or the store terminal 2-1 or 2-2, ..., 2-k, ..., 2-m, ..., 2-n, etc.) via the network N. ) To communicate with each other.
A removable media 21 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 21 by the drive 20 is installed in the storage unit 18 as needed. Further, the removable media 21 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 1 and the store terminal 2 of the information processing system of FIG. 1 have basically the same configuration as the hardware configuration of the server 3 shown in FIG. Therefore, the description of the hardware configuration of the user terminal 1 and the store terminal 2 will be omitted.
Further, for convenience of explanation, the server 3 is provided separately from the store terminal 2, but the present invention is not particularly limited to this, and each function of the server 3 may be integrated into any one of the store terminals 2. ..

Next, the functional configuration of the information processing system will be described with reference to FIG. FIG. 3 is a diagram showing a functional configuration of the server 3 of FIG. 2 in the information processing system of FIG.

As shown in FIG. 3, the storage unit 18 of the server 3 functions as a member information storage unit 41, a store information storage unit 42, an order information storage unit 43, a product information storage unit 44, and the like.

The member information storage unit 41 stores the information of the member registered as a member from the member registration menu on the print service site. Member information includes, for example, registration type (corporate or individual), company name, department, member's name, address, telephone number, email address, password, day and time when telephone contact is possible, and the like. It should be noted that even when the member registration information is input from the input form at the time of ordering, it is stored in the member information storage unit 41.
The store information storage unit 42 stores information on stores in each region. The store information includes, for example, information on the printing equipment and location of the store, as well as information on the congestion status according to the amount of orders received.

The order information storage unit 43 stores information about the ordered order. The order information includes user U information entered from the order form on the print service site, printed matter information (business cards, posters, leaflets, etc.), deadlines, quantities, and the like.
If the user U information is registered as a member in advance, it becomes the member information, for example, the user U information input from the order form such as address, name, telephone number, and printed information (business card, poster, leaflet, etc.). Name, type, delivery date, time, size, quantity, etc.).
The information of the user U is the information of the member if the member is registered in advance, for example, the address, the name, the telephone number, the user ID when logging in to My Page, the password, and the like.

The product information storage unit 44 stores information on the printed matter to be produced or information on the printed matter produced by the store. The printed matter information includes, for example, information such as the type, model number, size, number of sheets, cost price, selling price, etc. of business cards, posters, leaflets, and the like.

The CPU 11 of the server 3 includes a Web server unit 31, a reception unit 32, an information providing unit 33, a store determination unit 34, a trafficking management unit 35, a chat control unit 36, an estimation unit 37, a business card management unit 38, a member management unit 39, and the like. Functions as.

The Web server unit 31 publishes a printed matter print service site and a member site (My Page, etc.). In addition, the estimate page will be published on the print service site.

The reception unit 32 displays, for example, the order screen 150 (order form) shown in FIG. 9, receives an order from the user U as a request for execution of the production of printed matter, and stores the received order information in the order information storage unit. .. That is, the reception unit 32 receives an execution request (order) for the task of producing printed matter.

The information providing unit 33 provides information regarding the order of the printed matter from the user U to a plurality of stores capable of producing the printed matter. The information regarding the order is, for example, the type, size, number of sheets, delivery date (delivery date or shipping date), etc. of the target printed matter. In other words, the printed matter is one of business cards, posters, and leaflets, and it is information such as how many sheets will be produced by when and where to deliver them, and this information can be said to be an order condition for the store side.
That is, the information providing unit 33 provides information on the production of the printed matter to the stores, which are a plurality of performers who can perform the task of producing the printed matter. In addition to ordering printed matter as in this example, tasks include, for example, work, work, duties, duties, etc., or problems and their resolution requests.

The store determination unit 34 causes the store that responded that the order may be received to receive the order within a predetermined time from the time when the information regarding the order is provided, but there is no response from any store within the predetermined time. In this case, the order is placed in a store that meets the preset ordering conditions.
That is, the store determination unit 34 sets one or more performers who have declared (response) that the task may be performed within a predetermined time from the time when the information about the task is provided as candidates for the performer. One or more performers are selected from one or more selected candidates, and if no candidate is selected, one or more performers who meet the prescribed conditions from among multiple performers. Determine the performer.

As the predetermined time, it is assumed that an urgent order such as daily delivery, for example, an order called "express flight" or the like will be received, so it is preferable that the time for selecting a store is, for example, about 3 hours.
That is, the store determination unit 34 has one or more performers who have declared to undertake the task within three hours from the time of providing the information, and one or more performers who satisfy the preset task execution conditions (order conditions). Determine the performer.

The trafficking management unit 35 displays the trafficking management screen (see FIG. 6) in response to access from the administrator, and displays, edits, and sets various settings related to the print service managed by the server 3. can do.

The chat control unit 36 displays a chat screen 282 (see FIG. 12) on, for example, a submission list screen on My Page, and a message is sent between the operator such as the person in charge of the store or the person in charge of chat and the member user U. Can be exchanged.
The estimation unit 37 publishes an estimation screen for the general public (see FIG. 10) on the print service site and an estimation screen for members (see FIG. 11) on My Page, and the user U selects an item. An estimate is made for the order contents only, and the estimated amount and the like are presented to the user U.

The business card management unit 38 manages business card data. Specifically, the business card data produced in the store and stored in the product information storage unit 44 is uploaded to the user U who ordered, that is, the member's My Page, and the in-house SNS is set according to the setting operation of the user U. It can be used for such purposes.
In addition, the business card management unit 38 can be used for business SNS and the like by disclosing the data of the business card. SNS is an abbreviation for Social Networking Service.

The member management unit 39 stores and manages the member information registered from the input form at the time of new member registration or ordering in the member information storage unit 41 on the print service site. When logging in to the member's My Page after registering as a member, use the email address and password used when registering as a member.

On the print service site, in addition to registering as a member and uploading, for example, you can log in with a social account and upload (login submission), or log in as a guest and upload (guest submission). Is.
If you log in as a guest and upload, no history will be recorded. In addition, when there is a defect in the submitted data, it is possible to replace the data if it is a login submission, but in the case of guest submission, the data replacement is set to be impossible, so re-submission There is a need to.

Subsequently, the operation of the information processing system of this embodiment will be described with reference to the flowcharts of FIGS. 4 and 5. First, the outline operation will be described with reference to FIG.

In this information processing system, in the server 3, the print service site is open to the public on the network N (Internet, etc.) by the Web server unit 31.

When the user U operates the user terminal 1 to access the print service site from a browser screen, for example, and operates the order button on the portal page of the displayed print service site, the user U is required to operate the order page or the order. Since the input form is displayed, when the user U inputs various information on the order page, the reception unit 32 accepts the order in step S101 of FIG.

In step S102, the information providing unit 33 confirms whether or not the store is designated, which is included in the contents of the order received by the receiving unit 32 (step S102).
As a result of the confirmation, if a store is designated (Yes in step S102), the designated store is determined as the store to which the order is contracted (step S103).

Further, as a result of the confirmation, if the store is not specified (No in step S102), in step S104, the information providing unit 33 provides information on the task to a plurality of performers who can perform the task. That is, the information providing unit 33 provides information on the order (type, size, number of sheets, delivery date (delivery date or shipping date), etc. of the target printed matter) to all the stores.

Then, the store determination unit 34 determines one or more performers who satisfy the preset task execution conditions from among the one or more performers who have declared to undertake the task within a predetermined time from the time of the above provision. To do.
That is, when it is declared that the order will be accepted from any store within a predetermined time (for example, No. in step S105) after providing the information about the order to all the stores (Yes in step S106). ), The store determination unit 34 selects a store that satisfies the order condition from the declared stores (step S107), and determines the selected store as the store to receive the order. Here, the declaration includes a response to the provided information, other reaction operations from the store terminal 2 to the server 3, and the like.

On the other hand, when the predetermined time (for example, 3 hours) has been exceeded since the above provision (Yes in step S105), the store determination unit 34 satisfies the order receiving condition from all the stores registered in the store information storage unit 42. A store is selected (step S108), and the selected store is determined as the store to receive the order. The store to be selected may be one store or a plurality of stores. In the case of a plurality of stores, the work may be shared.
As the stores registered in the store information storage unit 42, in addition to member stores, directly managed stores, affiliated stores, etc., general printing stores and stores of other companies in the same industry can also be registered. In this case, priority is given to each store. The stores may be divided into groups according to the degree, and the stores that satisfy the ordering conditions may be selected in the order of the highest priority group. In addition, a store close to the user's address or delivery location may be preferentially selected.
In addition to stores, it may be a building such as a printing factory or an ordinary office. That is, there is a printing facility (including a 3D printer, etc.) and an actual place, and it may be established as a printed matter manufacturing factory.
For example, if you have installed expensive printing equipment (including a 3D printer) in an ordinary office, but the operating rate is poor, you can use this system to recover the installation cost as much as possible.

Here, a specific example will be described. Within 3 hours after providing the information, for example, among all the store terminals 2-1, 2-2, ..., 2-k, ..., 2-m, ..., 2-n shown in FIG. 3, the store terminal When a declaration is made from 2-k, 2-m, etc., the store determination unit 34 determines the store terminal 2-k or the store terminal 2-m that satisfies the order condition from the declared store terminals 2-k, 2-m. At least one of them is selected, and the selected store of the store terminal 2-k is determined as the store to receive the order.
The store to be selected may be only one, or may be divided into a plurality of stores. If multiple stores meet the ordering conditions, the priority and store conditions set for each other store (store location conditions, order status of other jobs in the store, and stores where the printing equipment corresponds to the order details) Etc.) to determine the store. For example, it is conceivable to select a store close to the address of the user U who placed the order or a store with a small order status for other jobs.

Subsequently, with reference to the transition diagram of FIG. 5, the transition of the states of the trafficking side, the server side, and the My Page side regarding the order (traffic submission) will be described.

When the user U orders (submits) a printed matter, in S201 of FIG. 5, the order information is input to the order form on the order page, and the order is placed.
In this case, the user U selects a payment method. At this time, if the bill is paid, the receiving method will be ordinary mail. In this case, the receiving store cannot be selected.
In addition, except for bill payment, the receiving method will be over-the-counter receipt or ordinary mail by cash on delivery. In the case of over-the-counter pick-up, it is the conventional pick-up method that specifies the store.
On the other hand, in the case of a cash on delivery ordinary flight, the screen of the order page is provided with two check boxes, a check box for designating the store in charge and a check box for not specifying the store in charge.
When the user U checks the check box for specifying the store in charge, the store selection screen or the pull-down menu is displayed.
Further, when the check box in which the user U does not specify the store in charge is checked, the store selection screen is hidden and the user U cannot specify the store.
In this way, the user U inputs the order information and completes the submission.

After placing an order, the user U can view the details of the order from My Page by logging in to My Page in S202 of FIG. The order details show the store in charge that has decided to take the order.

On the other hand, on the side that operates the server 3, that is, the management department on the store side, the administrator logs in to the server 3 and displays the submission management screen in S203 of FIG. 5, so that various information can be viewed and set. The settings can be changed.
For example, by searching for an order of "no store designation", the number of submissions without a store designation can be displayed as, for example, "EXPRESS (7)", "no store designation (11)", and the like.
In addition, for example, add a tab to view the order of "No store specified", display the submission by switching the tab, and automatically place an order 3 hours after the submission of "No store specified". Can be set to be distributed to the store in charge.
Orders can be sorted by region (postal code of Osaka, Tokyo, etc. or by prefecture), for example. The process of allocating orders may be performed by a program such as a batch script, may be collectively stored in a database (stored), or may be executed on a regular basis (zone registration). In addition, EXPRESS flights can be excluded so that they are not displayed.

Specifically, when the administrator who manages the store logs in to the server 3 with administrator privileges, the submission management screen 120 shown in FIG. 6 is displayed.
On the left side of the trafficking management screen 120, major items such as trafficking management, quotation, management, and POS cash register management, and a button for logout are provided.
Sub-items such as order forms, delivery slips, and store congestion status are provided as items for trafficking management. In addition, the quotation items include sub-items such as quotation management and quotation form. Further, the management items include sub-items such as evaluation management, complaint management, aggregation, management, and application function management. The items of POS cash register management include sub-items of POS cash register management.
By selecting a desired item on the trafficking management screen 120, the information screen for that item is displayed in the center, so that information on each item can be viewed, modified, set, and the like.

For example, when the item of trafficking management on the trafficking management screen 120 is selected, the search screen of the submitted matter is displayed. On the search screen, for example, tabs for specifying orders such as "no store designation" and "store designation" are displayed. For example, by selecting the "store designation not specified" tab, an order is received from the order information storage unit 43. Since the information is read and the trafficking list (order list) of "no store designation" is displayed, the administrator can view the order information submitted by user U with "no store designation". it can.

Further, when an item of, for example, "store congestion status" is selected and operated on the submission management screen 120, the order information for each store is read from the order information storage unit 43, and the congestion status change screen 130 shown in FIG. 7 is displayed. Will be done.
In the congestion status change screen 130, a congestion status change screen 231 for each store and buttons 232 to 234 such as "close", "confirm store congestion status page", and "update" are displayed.
On the congestion status change screen 231, the congestion status and the setting contents of the conditions corresponding to the service name (business card / leaflet, poster) are displayed for each store. As the setting contents, it is possible to classify the congestion status such as "normal", "slightly crowded", "congested", etc. for each service name, and set the date and time when the service can be received in each congestion status.
For example, at the XX store, the service name "business card" is set so that "normal" can be received "Monday / next day after 15:00". The service name "flyer" is set so that "normal" can be received "after 18:00 on the day". The service name "Poster" is set so that "normal" can be received in a certain size, up to "after 15:00 on the day", and if the number exceeds a certain size, "after 18:00 on the day". .. The settings of each store can be changed on the congestion status change screen 130.

When the button 233 of "Confirm store congestion status page" is selected and operated on the congestion status change screen 130 of FIG. 7, the store congestion status screen 140 shown in FIG. 8 is displayed.
The store congestion status screen 140 is provided with a pull-down menu 241 for selecting an area, and an area (for example, Kanto, Kansai, etc.) can be selected and specified.
An icon 242 indicating the business form of the store is displayed on the store congestion status screen 140. The icon 242 includes, for example, an icon "24h" indicating 24-hour business, an icon "weekday 24h" indicating 24-hour business only on weekdays, an icon "Exp correspondence" indicating express correspondence, and the like.

In addition, the store list screen 243 is displayed on the store congestion status screen 140. On the store list screen 243, the congestion status according to the service name for each store is displayed with icons and characters. As for the icon, "normal" is displayed in blue, "slightly crowded" is displayed in yellow, and "congested" is displayed in red. Therefore, when the administrator browses this store list screen 243, which store is crowded and which store is It's easy to see that it's relatively quiet.

Next, an ordering screen when the user U submits a manuscript (requests printing of printed matter) will be described with reference to FIG. FIG. 9 is a diagram showing an example of an ordering screen.
The ordering screen 150 shown in FIG. 9 is provided with a guideline delivery date column 251, a precaution column 252, a delivery method column 253, a payment method column 254, and a comment input column 255 for accepting other requests. There is. Entering a request is not mandatory.
In the delivery method column 253, there are a check box for EXPRESS flights indicating urgent delivery, a check box for regular flights indicating normal delivery, a check box for over-the-counter receipt indicating over-the-counter receipt, and a check box for over-the-counter receipt to specify the store. The pull-down menu 256 and the like are provided. If you check the check box for EXPRESS flight or the check box for regular flight indicating normal delivery, the order will be placed without specifying the store.
The payment method column 254 is provided with a credit card payment check box and a credit card mark 257 that can be used.
On the ordering screen 150, when requesting an order, the user U can select and input the information of the ordering screen 150 and input the request as text, so that the desired order can be placed. Here, the confirmed order information of the user U is stored in the order information storage unit 43 by the reception unit 32.

Next, the automatic estimation function of this information processing system will be described. First, the automatic estimation function for general users will be described with reference to FIG. FIG. 10 is a diagram showing an example of an automatic estimation screen for general users.

In this case, the estimation button is displayed in the portal page of the print service site published by the Web server unit 31 of the server 3, and when the estimation button is selected and operated, the estimation unit 37 is for general users shown in FIG. The automatic estimation screen 160 of is displayed.
The automatic estimation screen 160 is provided with an icon group 261 for selecting the paper size, color, etc. of the printed matter to be produced, and a display field 262 for the estimated amount for each number of copies.
Regarding the paper size, a plurality of icons are provided depending on the size of "A4", "B5", "A3", "B4" and the like. Regarding color, multiple icons are provided depending on the difference between color and monochrome, and double-sided printing and single-sided printing.
The display column 262 of the estimated amount for each number of copies is divided into two according to the difference in paper quality (high quality paper or coated paper).

When the user U selects a desired paper size and color from the icon group 261 and operates the estimation unit 37, the estimation unit 37 manufactures the product based on the selected paper size and color and the product information of the product information storage unit 44. The estimated amount is calculated for each number of copies and each paper quality, and the calculated estimated amount is displayed in the display column 262 of the estimated amount for each number of copies.

In the example of the automatic estimation screen 160 on FIG. 10, for the icon group 261, "A4" and "single-sided color" are selected by default, and the estimated amount under that condition is the display column of the estimated amount for each number of copies. It is displayed at 262.
From the state of this screen, when the user U selects and operates, for example, the icon 263 of "A3" as shown in the automatic estimation screen 160 at the bottom of FIG. 10, the estimation unit 37 changes the conditions to obtain a new estimated amount. It is displayed in the display column 264 of the estimated amount for each.

In addition, instead of calculating the estimated amount each time, an estimation table or the like in which the estimated amount for each paper size, color, number of copies produced, and paper quality is registered in advance is provided in the storage unit 18, and the order selected by the user U is ordered. Based on the conditions, the estimated amount for each paper size, color, number of copies manufactured, and paper quality corresponding to the conditions may be simply read from the estimation table.
As described above, according to the automatic estimation function for the general public of the server 4 of this information processing system, the user U who has accessed the portal page of the print service site can use the desired paper from the icon group 261 of the automatic estimation screen 160. Since the estimated amount for each number of copies and each paper quality is presented by a simple operation of selecting and operating the size and color, the user U can easily confirm the cost of the order at a glance.

Subsequently, the automatic estimation function for members will be described with reference to FIG. FIG. 11 is a diagram showing an example of an automatic estimation screen for members.

In this case, the estimation button is displayed in the member's My Page published by the Web server unit 31 of the server 3, and when the estimation button is selected and operated, the estimation unit 37 displays the automatic estimation screen 170 shown in FIG. To do. The automatic estimation screen 170 is a screen for a member to input an order content, and the automatic estimation screen 170 is provided with an order input field 271 and an estimated amount display field 272.

The order input field 271 is provided with a pull-down menu 273 for selecting and instructing the size, print color, paper type, and number of copies of the printed matter to be ordered, and an upload field 274 for uploading the submitted file. .. The submission file is a file of order information prepared in advance by the member user U, and by using the submission file, order input can be omitted.
In the pull-down menu 273, "A4", "B5", "A3", "B4" and the like are prepared as paper sizes. Regarding the print color, the type of paper, and the number of copies, the same type and number of copies as in the case of FIG. 10 are prepared.

User U selects and operates the desired order content (paper size, print color, paper type, number of copies) from the pull-down menu 273 of the order input field 271, or uploads the submitted file from the upload field 274. As a result, the estimation unit 37 displays the estimated amount in the display column 272 with the item name of the payment amount based on the selected order contents and the product information of the product information storage unit 44.

In the example of the automatic estimation screen 170 on FIG. 11, the pull-down menu 273 has "A4", "single-sided color", "high-quality paper 70 kg", and "100 copies" selected as standard settings, and under that condition. The estimated amount is displayed in the display column 272.
From the state of this screen, when the user U selects, for example, "A3" or the like as the paper size of the pull-down menu 273 as shown in the automatic estimation screen 171 at the bottom of FIG. 11, the estimation unit 37 changes the conditions. , The new estimated amount is displayed in the display column 275.
As described above, according to the automatic estimation function for the member, the member user U can select the desired paper size, printing color, paper type, and number of copies from the pull-down menu 273 of the automatic estimation screen 170 of his / her own page. By performing the selection operation, an accurate estimated amount for the order contents is presented, so that the exact cost of the order can be easily confirmed at a glance.

Subsequently, the chat function of the information processing system will be described with reference to FIG.
FIG. 12 is a diagram showing an example of the submission list screen.
In this case, when the member user U opens the submission list screen 180 in the member's My Page published by the Web server unit 31 of the server 3 and browses the contents of the order, the point to be worried about. If you have any questions, select and operate the button 281 such as "Listen by chat" provided at the bottom of the submission list screen 180, and the chat control unit 36 will chat in the right corner of the submission list screen 180. The screen 282 is displayed.
Since the chat screen 282 displays the name of the operator such as the person in charge of the store or the person in charge of chat and a full-down menu of questions for each category, the user U can select the category corresponding to his / her question from the categories. By selecting the appropriate question content menu from the question pull-down menu, you can chat with the operator (exchange messages).

As described above, according to the chat function of the server 4 of this information processing system, the member user U opens the chat screen 282 and the submission list when there is something that he / she does not understand while looking at the submission list screen 180. Since you can ask the person in charge or the store in real time by chatting while looking at the screen 180, you can solve any unclear points on the spot.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Is.
In the above embodiment, as a task, an order / order for a printing service such as a business card has been described as an example, but in addition to this, for example, a person who requests a job and a person who receives the requested job and causes someone to do the job. The present invention can be applied to, for example, assignment of work as long as it is a task that occurs between the person and the person who undertakes the work.
As an example of work assignment, for example, when a movie company or the like receives a request for a movie shooting job, the job request content is provided to a plurality of cameramen who can shoot a movie, and the job request content is provided within a predetermined time. In some cases, a cameraman who declares that he / she will undertake the work is assigned to do the work, that is, if there is no declaration within a predetermined time, a cameraman who meets the conditions of the work is assigned from all the cameramen.
That is, among one or more performers who have provided information on the task to a plurality of performers who can perform the task requested to be performed, and have declared to undertake the task within a predetermined time from the time of the provision. Therefore, one or more performers who satisfy the preset execution conditions of the task may be determined.

Further, for example, the series of processes described above can be executed by hardware or software. Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or PC in addition to a server.

The recording medium containing such a program is not only composed of a removable medium (not shown) distributed separately from the device main body in order to provide the program to the user, but also is preliminarily incorporated in the device main body to the user. It is composed of the provided recording medium and the like.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

In other words, the information processing system to which the present invention is applied can take various embodiments having the following configurations, including the information processing system as the embodiment of FIG. 1 described above.

That is, the information processing device to which the present invention is applied (for example, the server 3 in FIG. 3) is
A reception means (for example, reception unit 32 in FIG. 3) for receiving a task execution request (printed matter production request, etc.) and
Providing means (for example, the information providing unit 33 in FIG. 3) for providing information on the task to a plurality of performers (stores) capable of performing the task, and
Within a predetermined time (for example, 3 hours) from the time of the provision, one or more performers who satisfy the preset execution conditions of the task are determined from among the one or more performers who have declared to undertake the task. Determining means (for example, store determination unit 34 in FIG. 3) and
To be equipped.
By providing this configuration, when a request for a task is made by a requester, information about the task is provided to a plurality of performers (stores), and the task is performed within a predetermined time (for example, 3 hours) from the provision. From one or more performers who have declared to undertake, one or more performers who satisfy the performance conditions of preset tasks are determined.
Therefore, the requester can easily request the task without designating the performer, and the performer declares that if the task of the provided information is the task he / she desires, the task will be undertaken within a predetermined time from the provision. Since the task can be undertaken by performing the above, the requester who requests the task and the performer who carries out the task can mutually benefit from each other.
In the above information processing device (for example, server 3 in FIG. 3)
The determination means (for example, the store determination unit 34 in FIG. 3) is
If none of the performers make the declaration within the predetermined time, one or more performers who satisfy the performance conditions are determined from all the performers.
Because it can be done, the task can be assigned to the performer as usual.
In the above information processing device (for example, server 3 in FIG. 3)
The reception means (for example, the reception unit 32 in FIG. 3) is
When the performer is specified in the received information about the task, the performer is determined as the performer of the task, and when the performer is not specified, the providing means relates to the task. Pass information,
Therefore, even if the requester specifies or does not specify the performer, the performer of the task can be determined accordingly.
In an information processing device (for example, server 3 in FIG. 3) in which an order for goods from a user is ordered from one or more stores out of a plurality of stores.
Providing means (for example, the information providing unit 33 in FIG. 3) for providing information on the contents of the order of the goods from the user to the one or more stores, and
Within a predetermined time from the time of the provision, the store that responded to accept the order is made to receive the order, but if there is no response from any of the stores within the predetermined time, all the stores are listed in advance. A determination means (for example, the store determination unit 34 in FIG. 3) for ordering the order to a store that satisfies the set order conditions, and
To be equipped.
By providing such a configuration, when an item is ordered by a user, information on the contents of the order is provided to a plurality of stores, and the order is placed within a predetermined time (for example, 3 hours) from the provision. When the store that responded to the contract receives the order, if there is no response from any of the stores within the predetermined time, the store that meets the preset order conditions is made to receive the order.
Therefore, the user can easily order the goods without specifying the store, and the store accepts the order within a predetermined time from the provision if the content of the provided order is the content of the order desired by the user. By responding, the order can be accepted, so that the user requesting the order and the store accepting the order can mutually benefit from each other.
In the above embodiment, the predetermined time has been described as 3 hours from the time of provision, but the predetermined time is, for example, in the range of 0.5 hours to 6 hours depending on the delivery date of the ordered goods and the content of the service. It may be changed as appropriate, or it may be at a time other than this.

1 ... User terminal, 2-1, 2-2, 2-k, 2-m, 2-n ... Store terminal, 3 ... Server, 5 ..., 6 ..., 7 ...・ ・, 8 ・ ・ ・, 11 ・ ・ ・ CPU, 18 ・ ・ ・ storage part, 32 ・ ・ ・ reception department, 33 ・ ・ ・ information provision department, 34 ・ ・ ・ store decision department, 35 ・ ・ ・ submission Management department, 36 ... Chat control department, 37 ... Estimate department, 38 ... Business card management department, 39 ... Member management department, 41 ... Member information storage department, 42 ... Store information storage Department, 43 ... Order information storage unit, 44 ... Product information storage unit, N ... Network

Claims (6)

Reception means for accepting task execution requests and
A means of providing information about the task to a plurality of performers who can perform the task, and
A determination means for determining one or more performers who satisfy the preset execution conditions of the task from among one or more performers who have declared to undertake the task within a predetermined time from the time of the provision.
Information processing device equipped with. The determination means is
If none of the performers make the declaration within the predetermined time, one or more performers who satisfy the performance conditions are determined from all the performers.
The information processing device according to claim 1. The reception means
When the performer is specified in the received information about the task, the performer is determined as the performer of the task, and when the performer is not specified, the providing means relates to the task. Pass information,
The information processing device according to claim 1. In an information processing device that orders one or more stores out of a plurality of stores to order goods from a user.
A means for providing information on the contents of an order for the goods from the user to the one or more stores, and
Within a predetermined time from the time of the provision, the store that responded to accept the order is made to receive the order, but if there is no response from any store within the predetermined time, it is set in advance from all the stores. A means of deciding to have a store that meets the ordering conditions placed an order,
Information processing device equipped with. An information processing method in which an information processing device executes processing.
Steps to accept task execution requests and
A step of providing information about the task to a plurality of performers who can perform the task, and
A step of determining one or more performers who satisfy the preset execution conditions of the task from among one or more performers who have declared to undertake the task within a predetermined time from the time of the provision.
Information processing methods including. In a program that causes an information processing device to execute processing
The information processing device
Reception means for accepting task execution requests and
A means of providing information about the task to a plurality of performers who can perform the task, and
Within a predetermined time from the time of the provision, it functions as a determination means for determining one or more performers who satisfy the preset execution conditions of the task from among one or more performers who have declared to undertake the task. program.

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