JP2021083037A - Information providing method, information distribution method, information providing device, information distribution device, program, and system - Google Patents

Abstract

To efficiently acquire information on a dialing user regardless of the presence or absence of prior authentication of a user.SOLUTION: An information providing method includes: receiving history information about a first terminal as the result of a telephone call instruction being inputted via a screen for inputting the telephone call instruction to a prescribed telephone number at the first terminal; transmitting, to the first terminal, identification information representing characters of a predetermined number of digits and including a first character that is uniquely allocated during a specific period in accordance with the timing at which the history information has been received among multiple periods; and, upon reception of the identification information from an information distribution device, transmitting, to the information distribution device, information in accordance with the history information received from the first terminal which is a transmission destination of the identification information.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information providing method, an information distribution method, an information providing device, an information distribution device, a program and a system.

Web pages that can be viewed by users often include contact information for inquiries to the providers of the Web pages. The contact information is not limited to the case where it is displayed on the screen as character information such as a telephone number and an e-mail address. For example, a command that enables a telephone call to a contact (hereinafter referred to as a call command) may be incorporated into a Web page and displayed as a link. At the call center, which is the contact point for inquiries, the respondent (hereinafter referred to as the operator) answers inquiries from the user. At this time, in order for the operator to give an appropriate answer to the user, a technique for providing the operator with a Web page browsing history by the user has been developed.

For example, according to Patent Document 1, when a Web page incorporating a transmission command is provided to a user, a transmission command for adding predetermined identification information to a telephone number and then transmitting is generated. Here, the user to whom the Web page is provided is identified by pre-authenticating the user via the login screen. This identification information is obtained by converting the ID of the authenticated user into characters that can make a telephone call. The call center can identify the user who made the call through this identification information.

Japanese Unexamined Patent Publication No. 2004-15763

However, according to the technology disclosed in Patent Document 1, it is necessary to register the user in advance with the Web page provider and further authenticate the user in advance when accessing the Web page. Further, as the number of registered users increases, the identification information obtained by converting the user ID requires characters having a large number of digits. If the identification information with a large number of digits is transmitted, the time required for making a call becomes long, and a large number of dial tones are generated, which gives the user a sense of discomfort.

One of the objects of the present invention is to efficiently acquire the information of the user who made a telephone call regardless of the presence or absence of pre-authentication of the user.

According to one embodiment of the present invention, the history information about the first terminal is received as a result of the call instruction being input via the screen for inputting the call instruction to the predetermined telephone number in the first terminal. , The identification information including the first character uniquely assigned in a specific period according to the timing of receiving the history information among a plurality of periods, which is the identification information which is a character of a predetermined number of digits, is transmitted to the first terminal. When the identification information is transmitted and the identification information is received from the information distribution device, information provision including transmission to the information distribution device according to the history information received from the first terminal which is the transmission destination of the identification information. A method is provided.

After the number of the first characters assigned in the specific period satisfies a predetermined condition, the number of digits of the first character allocated in the specific period may increase.

The number of digits of the first character may be larger when the specific period is the second period than when it is the first period among the plurality of periods.

The identification information may further include a second character associated with the particular period.

The number of digits of the first character is larger when the specific period is the second period than when the specific period is the first period among the plurality of periods, and the number of digits of the second character is the specific period. May be smaller in the case where is the second period than in the case where is the first period among the plurality of periods.

An information providing device may be provided that includes a control unit that executes the above information providing method.

According to one embodiment of the present invention, an exchange connected to a first terminal that originates from a predetermined telephone number receives identification information, which is a character having a predetermined number of digits, from the first terminal and provides an information providing device. Characters of at least a part of digits of the identification information are transmitted to the user, history information about the first terminal is received from the information providing device as a response to the transmission of the characters, and the first is transmitted via the exchange. An information distribution method including transmitting information according to the history information to a second terminal associated with a telephone terminal connected to the terminal is provided.

It may further include receiving the terminal telephone number of the first terminal together with the identification information from the first terminal and transmitting the user information associated with the terminal telephone number to the second terminal.

The second terminal may be a terminal determined from a plurality of terminals based on the characters added to the identification information.

The second terminal may be a terminal determined from a plurality of terminals based on the history information.

An information distribution device may be provided that includes a control unit that executes the above information distribution method.

According to one embodiment of the present invention, when the call instruction is input on the terminal on which the screen for inputting the call instruction to the predetermined telephone number is displayed, the history information about the terminal is transmitted to the information providing device. To receive the identification information, which is a character having a predetermined number of digits, from the information providing device as a response to the provision of the history information, and to add the identification information to the telephone number and transmit the information to the terminal. A program is provided to make it happen.

When the consent is entered on the screen for confirming the consent to provide the history information, the identification information is added to the telephone number to make a call, and the consent is not entered. In this case, the terminal may be further made to make a call without adding the identification information to the telephone number.

According to one embodiment of the present invention, the information providing device includes an information providing device and an information distribution device, and the information providing device receives the call instruction via a screen in order to input a call instruction to a predetermined telephone number on the first terminal. Is input, the history information about the first terminal is received, and the information providing device is identification information which is a character having a predetermined number of digits, and depends on the timing when the history information is received in a plurality of periods. An exchange connected to a first terminal that transmits the identification information including the first character uniquely assigned in a specific period to the first terminal and transmits the transmission to a predetermined telephone number is transmitted from the first terminal to the first terminal. When the information distribution device receives the identification information, the information distribution device acquires the identification information from the exchange and transmits the identification information to the information providing device, and the information providing device receives the identification information from the information distribution device, the identification information is received. Information corresponding to the history information received from the first terminal, which is the transmission destination of the identification information, is transmitted to the information distribution device, and the information distribution device is connected to the first terminal via the exchange. A system is provided that transmits information according to the history information to a second terminal associated with the call terminal.

The identification information may further include a second character associated with the particular period.

According to the present invention, it is possible to efficiently acquire the information of the user who made a telephone call regardless of the presence or absence of pre-authentication of the user.

It is a figure explaining the system in 1st Embodiment of this invention. It is a figure explaining the hardware configuration of each apparatus constituting the system in 1st Embodiment of this invention. It is a figure which shows the history management table in 1st Embodiment of this invention. It is a figure which shows the TID allocation table in 1st Embodiment of this invention. It is a figure which shows the personal data management table in 1st Embodiment of this invention. It is a figure which shows the distribution management table in 1st Embodiment of this invention. It is a flow chart which shows the communication process of the system in 1st Embodiment of this invention. It is a flow chart which shows the communication process of the system in 1st Embodiment of this invention. It is a figure which shows an example of the Web page in 1st Embodiment of this invention. It is a flowchart which shows the AID generation processing in 1st Embodiment of this invention. It is a figure which shows an example of the confirmation screen in 1st Embodiment of this invention. It is a flowchart which shows the transmission process in 1st Embodiment of this invention. It is a flowchart which shows the LD search process in 1st Embodiment of this invention. It is a figure for demonstrating an example of the information provision screen in 1st Embodiment of this invention. It is a figure which shows the operator allocation table in the 2nd Embodiment of this invention. It is a figure which shows the operator assignment table in 3rd Embodiment of this invention. It is a figure which shows the TID allocation table in 4th Embodiment of this invention. It is a figure which shows the marketing data management table in 5th Embodiment of this invention.

The embodiments shown below are examples of embodiments of the present invention, and the present invention is not limited to these embodiments. In the drawings referred to in the present embodiment, the same parts or parts having similar functions are designated by the same reference numerals or similar reference numerals, and the repeated description thereof may be omitted.

<First Embodiment>
The system according to the first embodiment of the present invention will be described in detail with reference to the drawings.

[1. System configuration]
FIG. 1 is a diagram illustrating a system according to a first embodiment of the present invention. This system includes each configuration of an information providing server 10 (information providing device) and a call center CC. The database 15 is connected to the information providing server 10. The call center CC includes an information distribution server 20 (information distribution device), a database 25, a PBX 50 (private branch exchange, PBX: Private Branch Exchange), a call terminal 30, and an information display terminal 40 (second terminal). The call terminal 30 and the information display terminal 40 are terminals used by the operator. Therefore, a pair of the call terminal 30 and the information display terminal 40 is provided according to the number of operators. In FIG. 1, only two sets corresponding to the operators OP (1) and OP (2) are shown as an example, but there are actually many operators. The call terminal 30 and the information display terminal 40 may be configured as an integrated terminal having both functions.

In FIG. 1, two networks DN and TN are shown. The network DN is a communication network using a packet switching method such as the Internet. The network TN is a public switched telephone network (PSTN: Public Switched Telephone Network) that uses a circuit-switched telephone network such as a telephone line. The user terminal 90 (first terminal) is a terminal such as a smartphone capable of at least telephone and Web page browsing, and can be connected to networks DN and TN. A network DN is used for communication using a Web browser, and a network TN is used for communication by telephone. The information providing server 10, the information distribution server 20, and the Web server 80 are connected to the network DN.

The call center CC is provided with a private telephone network 60 and a LAN (Local Area Network) 70. In this example, the PBX 50 is connected to the private telephone network 60 and the network TN, and is also connected to the LAN 70 to provide some information to the information distribution server 20. The information distribution server 20 and the information display terminal 40 are connected to the LAN 70. The call terminal 30 is connected to the private telephone network 60.

According to this system, a user browses a Web page by accessing a Web server 80 by using a user terminal 90, and calls a call center CC by invoking a call command embedded in the Web page. be able to. At this time, by linking the information providing server 10, the information distribution server 20, and the PBX 50, the information display terminal 40 of the operator who receives the call from the calling terminal 30 can display the browsing history of the Web page on the user terminal 90. it can. Hereinafter, the system configuration for realizing such processing will be described.

[2. Hardware configuration]
FIG. 2 is a diagram illustrating a hardware configuration of each device constituting the system according to the first embodiment of the present invention.

[2-1. Information providing server 10]
The information providing server 10 includes a control unit 11, a storage unit 12, and a communication unit 13. The control unit 11 is an example of a computer including an arithmetic processing circuit such as a CPU. The control unit 11 executes the program stored in the storage unit 12 by the CPU to realize various functions on the information providing server 10. As a result, among the processes described in FIGS. 7 and 8, the process (information providing method) in the information providing server 10 is executed.

The storage unit 12 includes a storage device and stores a program. Further, the storage unit 12 also stores various data used when the control program is executed. In this example, the TID allocation table described later is stored in the storage unit 12. Note that this program may be provided in a state of being recorded on a computer-readable recording medium such as a magnetic recording medium, an optical recording medium, an optical magnetic recording medium, or a semiconductor memory. In this case, the information providing server 10 may include an interface for connecting the recording medium. Here, the storage medium may be defined as a medium different from the storage unit 12 included in the information providing server 10, or may be a medium used for the storage unit 12.

The communication unit 13 includes a communication module, connects to the network DN under the control of the control unit 11, and transmits / receives information to / from other devices connected to the network DN. In this example, the communication unit 13 also connects to the database 15 to send and receive information. The information registered in the database 15 will be described later. The communication unit 13 may connect to the database 15 via the network DN. Further, the information registered in the database 15 may be stored in the storage unit 12. In this case, the database 15 does not have to exist.

[2-2. Information distribution server 20]
The information distribution server 20 includes a control unit 21, a storage unit 22, and a communication unit 23. The control unit 21 has basically the same configuration as the control unit 11 described above, and various functions are realized in the information distribution server 20. As a result, among the processes described in FIGS. 7 and 8, the process (information distribution method) in the information distribution server 20 is executed.

Since the storage unit 22 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 23 has basically the same configuration as the communication unit 13 and has a different connection target such as connecting to the database 25, the description thereof will be omitted. The information registered in the database 25 will be described later. The communication unit 23 may connect to the database 25 via the network DN. Further, the information registered in the database 25 may be stored in the storage unit 22. In this case, the database 25 does not have to exist.

[2-3. Web server 80]
The Web server 80 includes a control unit 81, a storage unit 82, and a communication unit 83. The control unit 81 has basically the same configuration as the control unit 11 described above, and various functions are realized in the Web server 80. As a result, among the processes described in FIGS. 7 and 8, the process on the Web server 80 is executed.

Since the storage unit 82 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 83 has basically the same configuration as the communication unit 13, the description thereof will be omitted.

[2-4. User terminal 90]
The user terminal 90 includes a control unit 91, a storage unit 92, a communication unit 93, a display unit 94, an operation unit 95, and a call unit 96. The control unit 91 has basically the same configuration as the control unit 11 described above, and realizes various functions in the user terminal 90. As a result, among the processes described in FIGS. 7 and 8, the process at the user terminal 90 is executed.

Since the storage unit 92 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 93 has basically the same configuration as the communication unit 13 and the networks to which the communication unit 93 can be connected are different, the description thereof will be omitted.

The display unit 94 includes a display device whose display contents are controlled by the control of the control unit 91. The operation unit 95 includes a touch sensor in the example, and outputs information corresponding to the position operated by the user to the control unit 91. This touch sensor is provided on the display area of the display unit 94. That is, the touch panel is composed of the display unit 94 and the operation unit 95. The telephone unit 96 includes functions necessary for a telephone, and includes, for example, a speaker that outputs a signal supplied from the control unit 91 as sound, and a microphone that outputs a signal of the input sound to the control unit 91.

[2-5. Call terminal 30]
The call terminal 30 includes a control unit 31, a storage unit 32, a communication unit 33, an operation unit 35, and a call unit 36. The control unit 31 has basically the same configuration as the control unit 11 described above, and realizes various functions in the communication terminal 30. As a result, among the processes described with reference to FIGS. 7 and 8, the process at the calling terminal 30 is executed.

Since the storage unit 32 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 33 has basically the same configuration as the communication unit 13 and the networks to which the communication unit 33 can be connected are different, the description thereof will be omitted. The operation unit 35 includes a button in the example, and outputs information corresponding to the button operated by the user to the control unit 31. Since the call unit 36 has basically the same configuration as the call unit 96, the description thereof will be omitted.

[2-6. Information display terminal 40]
The information display terminal 40 includes a control unit 41, a storage unit 42, a communication unit 43, a display unit 44, and an operation unit 45. The control unit 41 has basically the same configuration as the control unit 11 described above, and various functions are realized in the information display terminal 40. As a result, among the processes described with reference to FIGS. 7 and 8, the process at the information display terminal 40 is executed.

Since the storage unit 42 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 43 has basically the same configuration as the communication unit 13 and the networks to which it can be connected are different, the description thereof will be omitted. Since the display unit 44 has basically the same configuration as the display unit 94, the description thereof will be omitted. Since the operation unit 45 has basically the same configuration as the operation unit 95, the description thereof will be omitted.

[2-7. PBX50]
The PBX 50 includes a control unit 51, a storage unit 52, a communication unit 53, and a circuit switching unit 59. The control unit 51 has basically the same configuration as the control unit 11 described above, and various functions are realized in the PBX 50. As a result, among the processes described in FIGS. 7 and 8, the process in the PBX 50 is executed.

Since the storage unit 52 has basically the same configuration as the storage unit 12 and the contents of the instructions of the stored program are different, the description thereof will be omitted. Since the communication unit 53 has basically the same configuration as the communication unit 13 and the networks to which the communication unit 53 can be connected are different, the description thereof will be omitted.

The circuit-switched unit 59 connects to a user terminal 90 that originates from a predetermined telephone number assigned to the PBX 50 of the call center CC via a network TN. The circuit-switched unit 59 connects the user terminal 90 to the telephone terminal 30 selected by the control unit 51 among the telephone terminals 30 connected to the private telephone network 60.

[3. Various tables]
Subsequently, various tables used in this system will be described. The various tables include a history management table, a TID allocation table, a personal data management table, and a distribution management table.

[3-1. History management table]
FIG. 3 is a diagram showing a history management table according to the first embodiment of the present invention. The history management table is information in which the allocation identification information AID and the history data LD are associated with each other, and is registered in the database 15. The allocation identification information AID is information assigned to the user terminal 90 by the information providing server 10, and is information obtained by combining the time identification information TID (second character) and the specific identification information SID (first character). For example, if the time identification information TID is "044" and the specific identification information SID is "68", the allocation identification information AID is "04468".

The allocation identification information AID may include the time identification information TID and the specific identification information SID, and it is possible to arbitrarily set which digit corresponds to. The allocation identification information AID may be "68044" by arranging the specific identification information SID in the first two digits and the time identification information TID in the following three digits, for example. Further, the allocation identification information AID may be "06484" by alternately arranging the time identification information TID and the specific identification information SID for each digit.

The time identification information TID is determined based on the TID allocation table as a value corresponding to the relationship between the allocation timing and the period divided into a plurality of periods. The specific identification information SID is a value uniquely determined in each period of the plurality of periods.

In this example, the time identification information TID is composed of a three-digit character string, and the specific identification information SID is composed of a two-digit character string. In each case, the information is represented by the characters "0" to "9", and for example, the specific identification information SID can have 100 numbers from "00" to "99". Characters other than "0" to "9" may be used as long as the information can be added when making a telephone call. For example, in the case of making a telephone call using DTMF (Dual Tone Multi Frequency), the alphabets "A" to "D" can be used in addition to "0" to "9". In other words, even if it is a number expressed in 14 (= 10 + 4) base, if it is two digits, 196 numbers from "00" to "DD" can be taken.

The history data LD (history information) is information indicating the browsing history of the Web page on the user terminal 90. This history data LD is information acquired by the information providing server 10 from the Web server 80 according to the instruction of the user terminal 90, and is registered in the history management table. In the example shown in FIG. 3, each historical data LD is represented as LD (1), LD (2), .... Each history data LD corresponds to the browsing history of the Web page on the user terminal 90 to which the allocation identification information AID associated with the data LD is assigned. For example, the history data LD (n + 1) in which the allocation identification information AID is associated with "04518" is data indicating the browsing history of the Web page on the user terminal 90 to which the allocation identification information AID is assigned.

The information registered in the history management table is deleted every predetermined time, in this example, every month. For example, the information providing server 10 deletes the entire information in the history management table on a predetermined day of each month such as the end of the month.

[3-2. TID allocation table]
FIG. 4 is a diagram showing a TID allocation table according to the first embodiment of the present invention. The TID allocation table is information referred to by the information providing server 10 in order to allocate the time identification information TID, and is stored in the storage unit 12 as described above. The TID allocation table defines a period in which one month is divided into a plurality of units in units of one hour, and each period is associated with a three-digit character string. This three-digit character string corresponds to the time identification information TID. For example, if it is around 13:00 on the 3rd, the time identification information TID is "095".

In the example shown in FIG. 4, the time identification information TID is defined so that the number increases in order as the date and time advances. At this time, in consideration of the relationship with the number of days in one month, "000" to "031" are not used, and it is stipulated that the serial numbers are not used when the days change. The time identification information TID is not limited to the case where the number is specified to increase in order as the date and time progresses, and any number from "000" to "999" is randomly supported corresponding to each period. It may be attached. In any case, it suffices if the numbers corresponding to a certain period are determined so as not to overlap with other periods. Further, when the information in the history management table is deleted as described above, the correspondence between the date and time and the time identification information TID in the TID allocation table may be updated.

[3-3. Personal data management table]
FIG. 5 is a diagram showing a personal data management table according to the first embodiment of the present invention. The personal data management table is information in which the user identification information UID and the personal data PD are associated with each other, and is registered in the database 25. The user identification information UID is information that identifies a user registered in the customer center CC as a telephone number of the user terminal 90 (hereinafter, referred to as a terminal telephone number). The identification information that identifies the user and the terminal telephone number may be managed as separate information and may be associated with each other.

Personal data PD (user information) is information registered by a user in advance or registered by an operator in a past inquiry or the like. In the example shown in FIG. 5, each personal data PD is represented as PD (1), PD (2), .... For example, the personal data PD (2) in which the user identification information UID is associated with "080-YYYY-5678" is data related to the user corresponding to this user identification information UID.

[3-4. Distribution management table]
FIG. 6 is a diagram showing a distribution management table according to the first embodiment of the present invention. The distribution management table is information in which the user identification information UID, the allocation identification information AID, the history data LD, the personal data PD, and the operator information OP are associated with each other, and is registered in the database 25. The operator information OP is information indicating an operator who is a responder in the call center CC. Descriptions of other information and data are as described above. The distribution management table may be in a form in which the allocation identification information AID, the history data LD, and the operator information OP are added to the personal data management table. The information in the distribution management table is updated by the information distribution server 20. If the user identification information UID is a user identification information UID that is not included in the personal data management table, such as "080-YYYY-5679", the personal data PD may not be included.

The distribution management table is used for displaying the history data LD and the personal data PD associated with the user terminal 90 connected to the call terminal 30 on the information display terminal 40. According to the example shown in FIG. 6, the operator OP (1) is in a state where the call terminal 30 can talk with the user of the user terminal 90 of "090-XXXX-1234", and the history data displayed on the information display terminal 40. The LD (1) and the personal data PD (1) can be confirmed.

[5. System communication processing]
Subsequently, the processing realized in the system according to the first embodiment of the present invention will be described.

FIG. 7 is a flow chart showing communication processing of the system according to the first embodiment of the present invention. FIG. 8 is a flow chart following FIG. 7. First, the user terminal 90 repeatedly requests and responds to the Web page to the Web server 80, and displays various Web pages (step S100). As a result, the user browses the Web page while transitioning. At this time, the Web server 80 registers the browsing history of the Web page in the storage unit 82 in association with the identification information (cookie information, etc.) of the user terminal 90. In this example, the registered browsing history is the history of the Web page browsed by the user terminal 90 which is regarded as the same by the cookie information or the like. When logged in with a user ID or the like in advance, the browsing history may be registered in association with the user specified by the ID. In the user terminal 90, the browsing history of the Web page may be registered in the storage unit 92. Further, the user terminal 90 may connect to another Web server 80 by changing the domain name of the access destination on the way.

When the user terminal 90 requests the Web server 80 for the Web page of the inquiry screen (step S101), the Web server 80 transmits the data of the inquiry screen to the user terminal 90 (step S103). When the user terminal 90 receives this data, the display unit 94 displays the inquiry screen (step S105).

FIG. 9 is a diagram showing an example of a Web page according to the first embodiment of the present invention. According to the inquiry screen WD shown in FIG. 9, the link LK0 in which the outgoing command for inputting the call instruction is defined is displayed. In this Web page, when the link LK0 is operated, a program for invoking the outgoing command is executed. The outgoing call command here does not automatically make a telephone call, but a command for issuing an instruction to execute the following processing is executed in the process from the operation of the link LK0 to the outgoing call.

The explanation will be continued by returning to FIG. When a call instruction is input to the user terminal 90 by the user operating the link LK0 (step S107), the user terminal 90 refers to the Web server 80 with respect to the user terminal 90 stored in the Web server 80. Instruct the information providing server 10 to transmit the browsing history (step S109). According to this instruction, the Web server 80 identifies the user terminal 90 based on the cookie information or the like, and generates the history data LD corresponding to the user terminal 90 (step S111). After that, the Web server 80 transmits the generated history data LD to the information providing server 10 (step S113). The range of the browsing history included in the history data LD may be all the browsing history corresponding to the user terminal 90, but may be limited to a part of the browsing history. In this example, the history data LD includes the browsing history of the same domain as the Web page including the link LK0 for the past one day based on the timing when the link LK0 is operated. As described above, the range of the historical data LD may be limited not only by the period, the domain, etc., but also by various conditions such as the number of past transitions.

Upon receiving the history data LD, the information providing server 10 executes the AID generation process (step S200).

FIG. 10 is a flowchart showing an AID generation process according to the first embodiment of the present invention. The information providing server 10 specifies the date and time acquired by receiving the history data LD, that is, the current date and time, refers to the TID allocation table, and refers to the time corresponding to the period to which the acquisition date and time belongs (hereinafter referred to as the specific period). Acquire the identification information TID (step S201). The information providing server 10 determines whether or not the remaining specific identification information SID that can be assigned in the specific period exists (step S203).

The already assigned specific identification information SID is specified from the allocation identification information AID registered in the history management table. That is, in generating the registered allocation identification information AID, the specific identification information SID combined with the same time identification information TID acquired in step S201 is already assigned. Therefore, the remaining specific identification information SID is obtained by excluding these assigned specific identification information SIDs from "00" to "99".

When the information providing server 10 has the remaining specific identification information SID (step S203; Yes), the information providing server 10 randomly selects one of them as a selection target (step S205). When there is no remaining specific identification information SID (step S203; No), the information providing server 10 increases the number of digits of the specific identification information SID that can be assigned (step S211), and sets "100" to "999". The specific identification information SID is selected and the process proceeds to step S205.

When the specific identification information SID is selected, the information providing server 10 generates the allocation identification information AID in combination with the time identification information TID acquired in step S201 (step S207). This completes the AID generation process.

The explanation will be continued by returning to FIG. The information providing server 10 updates the database 15 by associating the generated allocation identification information AID with the history data LD acquired from the user terminal 90 and registering it in the history management table (step S301). The information providing server 10 transmits the generated allocation identification information AID to the Web server 80 that has transmitted the history data LD as a response to the history data LD transmission, and the Web server 80 that has received the allocation identification information AID is the user terminal. Transfer to 90 (step S303).

When the user terminal 90 receives the allocation identification information AID transmitted from the information providing server 10, a confirmation screen (so-called opt-in screen) for asking the user whether or not to consent to the provision of the history data LD to the contacted operator is used. Is displayed on the display unit 94 (step S305). Then, the user terminal 90 executes the transmission process according to the operation on the confirmation screen (step S400).

FIG. 11 is a diagram showing an example of a confirmation screen according to the first embodiment of the present invention. The confirmation screen WD1 shown in FIG. 11A is displayed as a pop-up window on the inquiry screen WD shown in FIG. The confirmation screen WD1 includes a link LK1 instructing "agree to provide the history data LD", a link LK2 instructing "disagree with the provision of the history data LD", and a button LK3 for canceling the call instruction itself. The links LK1 and LK2 are both defined as instructing a telephone call. Another link LK4 may be included, such as confirmation of terms of use. In this example, the link LK1 is iconified more prominently than the link LK2.

As another example, the confirmation screen WD2 shown in FIG. 11B may be displayed as a pop-up window on the inquiry screen WD. The confirmation screen WD2 includes a check box CK1 instructing "agree to provide the history data LD" and a link LK5 instructing "calling". When the link LK5 is operated, whether or not the check box CK1 is checked determines "agreement" or "disagreement" with respect to the provision of the history data LD. The cancel button LK3 and the link LK4 are the same as the confirmation screen WD1.

Comparing both screen examples, there are the following differences. On the confirmation screen WD1, the same link includes an instruction to make a phone call as well as an instruction to agree or disagree with the provision of the history data LD. That is, the transmission instruction is input regardless of the operation for the links LK1 and LK2. On the other hand, on the confirmation screen WD2, a link for instructing to make a telephone call is provided in addition to the instruction of consent and disagreement to the provision of the history data LD. That is, the transmission instruction is input by the operation for the link LK5. In addition, even if it is a confirmation screen other than this, it is sufficient as long as it can instruct whether or not to consent to the provision of the history data LD. In this example, the confirmation screen WD1 is displayed.

FIG. 12 is a flowchart showing a transmission process according to the first embodiment of the present invention. The user terminal 90 waits for the user to operate the cancel button or input a transmission instruction while the confirmation screen W1 is displayed (steps S401; No, S403; No). When the cancel button is operated (step S401; Yes), the user terminal 90 cancels the call instruction input on the inquiry screen WD and cancels the outgoing call (step S411).

When the transmission instruction is input (step S403; Yes), the user terminal 90 determines whether or not there is consent to provide the history data LD (step S421). If the provision of the history data LD is disagreeable (step S421; No), the user terminal 90 makes a call by the telephone number defined in the call command (step S423). In this case, the user terminal 90 and the call terminal 30 are connected as they are, and the call between the user and the operator is started without proceeding to the flow shown in FIGS. 7 and 8 below.

If the provision of the history data LD is agreed (step S421; Yes), the user terminal 90 adds the assigned identification information AID to the telephone number defined in the outgoing call command and executes the outgoing call processing (step S425). ). In this example, a "comma (,)", which is a delimiter, is also added between the telephone number and the allocation identification information AID, so-called soft pause. The delimiter can be applied in various ways.

As a result, the user terminal 90 is connected to the PBX 50 corresponding to this telephone number, and the allocation identification information AID is transmitted to the PBX 50 (FIGS. 7, 8; step S501). At this time, the terminal telephone number (corresponding to the above-mentioned user identification information UID) is also transmitted to the PBX 50. The confirmation screen may be displayed between steps 107 and 109. At this time, if the provision of the history data LD is disagreeable in the transmission processing shown in FIG. 12, the processing of steps S109 to S303 may be omitted. Then, the user terminal 90 and the call terminal 30 may be connected as they are, and a call between the user and the operator may be started.

Subsequently, as shown in FIG. 8, the PBX 50 transmits the received allocation identification information AID and the user identification information UID to the information distribution server 20 (step S503). The information distribution server 20 transmits the received allocation identification information AID to the information providing server 10 (step S505). Upon receiving the allocation identification information AID, the information providing server 10 executes the LD search process (step S600). This LD search process is a process of searching the history data LD corresponding to the allocation identification information AID as a key.

FIG. 13 is a flowchart showing the LD search process according to the first embodiment of the present invention. The information providing server 10 acquires the date and time when the allocation identification information AID is received from the information distribution server 20 (hereinafter referred to as the current date and time DH) (step S601), and the time included in the allocation identification information AID received from the information distribution server 20. The identification information TID is extracted (step S603). The information providing server 10 determines whether or not the relationship between the current date and time DH and the time identification information TID satisfies the first condition (step S605).

In this example, the first condition is that the current date and time DH is included in the period specified in the TID allocation table as the period corresponding to the extracted time identification information TID. For example, when the allocation identification information AID is "04409", the time identification information TID to be extracted is "044". The period corresponding to this time identification information TID is "12:00 on 01st". If the current date and time DH is, for example, 12:30 on the 01st, the first condition is satisfied. On the other hand, if the current date and time DH is 13:15 on the 01st, the first condition is not satisfied. The first condition is satisfied if the current date and time DH is included in the period corresponding to the time identification information TID, or if the period includes a time obtained by further adding a predetermined time (for example, 1 hour) from the period. May be.

When the relationship between the current date and time DH and the allocation identification information AID does not satisfy the first condition (step S605; No), the information providing server 10 notifies the information distribution server 20 of an error (step S621). ,finish. The error notification may be any information that is not historical data LD and may be empty information. In this case, as a result, the operator of the telephone terminal 30 connected to the user terminal 90 cannot confirm the browsing history on the information display terminal 40.

On the other hand, when the relationship between the current date and time DH and the allocation identification information AID satisfies the first condition (step S605; Yes), the information providing server 10 determines whether or not the allocation identification information AID is registered in the history management table. Is determined (step S607). When the allocation identification information AID is not registered in the history management table (step S607; No), the information providing server 10 notifies the information distribution server 20 of an error (step S621) and ends. Even in this case, as a result, the operator of the telephone terminal 30 connected to the user terminal 90 cannot confirm the browsing history on the information display terminal 40.

When the allocation identification information AID is registered in the history management table (step S607; Yes), the information providing server 10 reads the history data LD corresponding to the allocation identification information AID from the history management table (step S609). , Is transmitted to the information distribution server 20 (FIG. 8; step S701).

When the information distribution server 20 receives the history data LD as a response to the transmitted allocation identification information AID, the information distribution server 20 further supports the history data LD and the personal data PD with respect to the user identification information UID and the allocation identification information AID received in step S503. Attach and register in the distribution management table (step S703). The information distribution server 20 refers to the personal data management table and acquires the personal data PD as the information corresponding to the user identification information UID.

The PBX 50 selects one of the operators who can make a call according to a predetermined algorithm, and determines the call destination of the user terminal 90 (step S801). In this example, the determined operator is registered in the distribution management table, but does not have to be registered. The process of step S801 does not have to be at this timing as long as it is after step S503. The PBX 50 connects between the call terminal 30 corresponding to the operator determined as the call destination and the user terminal 90 to form a telephone line (step S803). This enables a conversation between the user of the user terminal 90 and the operator of the calling terminal 30 (step S805).

The PBX 50 transmits the user identification information UID of the user terminal 90 to be connected to the information display terminal 40 corresponding to the operator determined as the call destination (step S807). This may be realized by using the technique of CTI (Computer Telephony Integration). The information display terminal 40 requests the history data LD and the personal data PD by transmitting the received user identification information UID to the information distribution server 20 (step S809). The information distribution server 20 refers to the distribution management table, identifies the history data LD and the personal data PD corresponding to the user identification information UID, and transmits them to the information display terminal 40 as a response to the request (step S811). .. As a result, in the information display terminal 40, the information providing screen including the history data LD and the personal data PD is displayed on the display unit 44 (step S813). If there is data that does not need to be displayed on the information providing screen at a specific time, at least a part of the history data LD and at least a part of the personal data PD may not be transmitted.

FIG. 14 is a diagram for explaining an example of an information providing screen according to the first embodiment of the present invention. As shown in FIG. 14, the browsing history display area HA, the customer information display area CA, and the update input area RA are displayed on the information providing screen CD. The browsing history based on the history data LD is displayed in the browsing history display area HA. In the browsing history, a thumbnail image of a Web page may be displayed. The thumbnail image may be generated based on the information obtained by accessing the URL of the Web page. Customer information based on personal data PD is displayed in the customer information display area CA. The update input area RA is an area for the operator to input information. The information entered in this area is added to, for example, the personal data PD. Further, when the user identification information UID shown in FIG. 6 does not include the corresponding personal data PD as in "080-YYYY-5679", the information may not be displayed in the customer information display area CA. Even in this case, the browsing history is displayed.

When the operator inputs information to the update input area RA on the above-mentioned information providing screen CD, the information display terminal 40 executes a process of updating the personal data PD (step S901), and the information necessary for the update (update content, update content, (User identification information UID, etc.) is transmitted to the information distribution server 20 (step S903). The information distribution server 20 updates and registers the personal data PD in the distribution management table and the personal data management table based on the received information (step S905). The personal data PD to be updated is the personal data PD corresponding to the user identification information UID.

By executing such communication processing, each configuration constituting the system can display the browsing history of the Web page on the user terminal 90 on the information display terminal 40 used by the operator who is the other party of the call. Further, when making a call from the user terminal 90 to the operator's calling terminal 30, the allocation identification information AID corresponding to the user terminal 90 is added to the telephone number transmitted from the user terminal 90. This allocation identification information AID is given to the user terminal 90 that is the source of the history data LD.

Therefore, even if the user is not registered in advance in the call center CC, the history data LD corresponding to the user terminal 90 that has been requested to connect to the call center CC via the telephone line is based on this allocation identification information AID. Can be identified. Further, by periodically deleting the history management table, the allocation identification information AID used in the past can be reused for other user terminals 90 as time passes. This makes it possible to support a large number of user terminals 90 even with a character string having a small number of digits.

<Second Embodiment>
In the first embodiment described above, the operator of the call terminal 30 connected to the user terminal 90 is selected from the operators who can make a call, but the operator's options may be narrowed down by the Web page which was viewed last. That is, the operator selected may change depending on what kind of inquiry screen the call is made through.

FIG. 15 is a diagram showing an operator allocation table according to the second embodiment of the present invention. The operator allocation table is registered in the database 25. In the operator allocation table, the routing identification information RID and the operator information OP to be preferentially connected are associated with each other. The routing identification information RID (third character) is a two-digit character string in this example, and can be "00" to "99". In the example shown in FIG. 15, when the routing identification information RID is “05” to “09”, the operator OP (2) is preferentially selected as the connection target.

The routing identification information RID is assigned according to the inquiry screen, and is added following the allocation identification information AID added to the telephone number in step S425 of FIG. The process of adding the routing identification information RID following the allocation identification information AID is performed by causing the routing identification information RID to be transmitted to the information providing server 10 together with the history data LD in step S109 of FIG. It may be added to the allocation identification information AID in step S207 shown in 10.

In this way, the PBX 50 refers to the operator allocation table by using the routing identification information RID when determining the call destination in step S801 of FIG. 8, and responds to the inquiry screen in which the call instruction is input. It is possible to select an operator who can take appropriate measures.

<Third Embodiment>
In the second embodiment described above, the information distribution server 20 can select an operator who can take an appropriate response by using the routing identification information RID, but is based on the historical data LD without using the routing identification information RID. You may select an operator.

FIG. 16 is a diagram showing an operator allocation table according to the third embodiment of the present invention. The operator allocation table is registered in the database 25. The operator allocation table associates the URL with the operator information OP to be preferentially connected. When the browsing history in the history data LD includes the URL (1), it indicates that the operator OP (1) is preferentially selected as the connection target.

When determining the call destination in step S801 of FIG. 8, the PBX 50 extracts the URL included in the received history data LD, refers to the operator allocation table, and is appropriate according to the inquiry screen in which the call instruction is input. It is possible to select an operator who can handle the situation.

<Fourth Embodiment>
In the first embodiment, the time identification information TID is fixed by a 3-digit character string, but depending on the date and time, it may be a 2-digit character string, and the specific identification information SID at that date and time may be a 3-digit character string. ..

FIG. 17 is a diagram showing a TID allocation table according to a fourth embodiment of the present invention. In the example shown in FIG. 17, in the TID allocation table shown in FIG. 4, the two-digit "99" is used at some dates and times (12:00 on the 01st, 12:00 on the 02th, 12:00 on the 30th, 12:00 on the 31st). , "98", "91", "90" are assigned. In this case, the allocation identification information AID is, for example, a character string such as "91XYZ". At this time, the first digit "9" is not adopted in the time identification information TID assigned to another date and time. That is, in the TID allocation table, "900" to "999" are not assigned as the time identification information TID. Therefore, in the allocation identification information AID received by the information providing server 10 in step S505 of FIG. 8, when the first digit is "9", the time identification information TID is two digits and the specific identification information SID is. It can be specified as having three digits.

When the number of digits is increased in step S211 of FIG. 10, the number of digits of the allocation identification information AID is increased. On the other hand, in the case of the date and time (second period) when the number of telephone calls per hour is expected to increase, the number of digits of the specific identification information SID is increased as compared with the case of other dates and times (first period). The number of digits of the time identification information TID can be reduced. This makes it difficult for the process of step S211 of FIG. 10 to be performed.

<Fifth Embodiment>
In this system, a server that stores information about the user terminal 90 (more information than the history data LD) such as the browsing history and the action history of the user terminal 90 may be provided. When the information providing server 10 executes the process of step S301 of FIG. 7, it acquires the accumulated information (hereinafter referred to as marketing data MD) corresponding to the user terminal 90 from this server and associates it with the allocation identification information AID. , May be registered in the database 15 as a marketing data management table. The relationship between the marketing data MD and the user terminal 90 may be specified via common information that identifies the access source, such as a device advertisement ID and a cookie. The information providing server 10 may also acquire these common information when receiving the history data LD from the Web server 80.

FIG. 18 is a diagram showing a marketing data management table according to a fifth embodiment of the present invention. The marketing data management table is information in which the allocation identification information AID and the marketing data MD are associated with each other. Various information in the distribution management table and the marketing data MD in the marketing data management table can be associated with each other via the allocation identification information AID. Based on this information, if a device that analyzes the user's behavior history by associating the user of the user terminal 90 with the marketing data MD is used, useful information for providing various services to the user can be obtained. You can also do it.

<Sixth Embodiment>
In the sixth embodiment, the LD search process different from that of the first embodiment will be described. In this example, the history management table is cleared every hour. One hour is the same length as the period to which the same time identification information TID is assigned. That is, unlike the history management table shown in FIG. 3, only the same information is registered in the time identification information TID in the history management table of this example. Therefore, in this situation, in the LD search process shown in FIG. 13, the processes of steps S601, S603, and S605 are unnecessary. That is, in the process of step S607, when the allocation identification information AID is not registered in the history management table (step S607; No), it can be seen that the allocation identification information AID is assigned in another period. Is. Even in this way, the LD search process can be realized.

<7th Embodiment>
In the seventh embodiment, the LD search process different from that of the first embodiment will be described. In this example, by further registering the information according to the timing of issuing the allocation identification information AID in the history management table, the information providing server 10 is assigned and identified after a predetermined time (for example, 10 minutes) has passed since it was issued. The information AID and the corresponding history data LD may be deleted or invalidated from the history management table. That is, unlike the history management table shown in FIG. 3, in the history management table of this example, the allocation identification information AID that has passed 10 minutes or more since issuance is not registered in the history management table. Therefore, in this situation, the processing of steps S601, S603, and S605 in the LD search processing shown in FIG. 13 is unnecessary. That is, in the process of step S607, when the allocation identification information AID is not registered in the history management table (step S607; No), it can be seen that the allocation identification information AID has not been issued within 10 minutes. Is. Even in this way, the LD search process can be realized.

The process of the seventh embodiment may be used in combination with the process of the sixth embodiment. In this case, in the history management table of the sixth embodiment, the allocation identification information AID for which a predetermined time (for example, 10 minutes) has passed since it was issued may be invalidated.

<Modification example>
The present disclosure is not limited to the embodiments described above, but includes various other modifications. For example, the above-described embodiments have been described in detail in order to explain the present disclosure in an easy-to-understand manner, and are not necessarily limited to those having all the described configurations. In addition, a part of the configuration of one embodiment may be replaced with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. Further, it is possible to add / delete / replace a part of the configuration of each embodiment with another configuration. Hereinafter, some modifications will be described. The example in which the first embodiment is modified can also be applied as an example in which the other embodiment is modified.

(1) In the above-described embodiment, the functions of the servers constituting the system may be realized in cooperation by a plurality of servers. Further, the functions of each server may be integrated into one server. For example, the Web server 80 and the information providing server 10 may be realized by the same server. It is desirable that the information providing server 10 and the information distribution server 20 are separate servers for security reasons due to the difference in the types of data to be handled. It may be one server.

(2) In the above-described embodiment, the history data LD includes the browsing history of the Web page, but the user terminal includes an operation on the user terminal 90, a position of the user terminal 90, an error code based on the operation on the Web page, and the like. It may be an action history for 90. If these information are stored in the Web server 80, they may be transmitted from the Web server 80 to the information providing server 10, and if they are stored in the user terminal 90, they may be transmitted from the user terminal 90 to the information providing server 10. It may be transmitted. When such information can be transmitted, the user may be able to select the information to be permitted to be transmitted on the confirmation screen as shown in FIG. 11 displayed in step S305 (FIG. 7). For example, on the confirmation screen shown in FIG. 11B, check boxes corresponding to the information that can be transmitted may be arranged in the same manner as the check box CK1. The information for identifying the permission or non-permission of transmission may be provided to the information distribution server 20 via the PBX 50 by being added to the allocation identification information AID and transmitted in step S501 (FIGS. 7 and 8). Good.

(3) In the above-described embodiment, the history data LD has been transmitted from the Web server 80 to the information providing server 10, but may be transmitted from another device. For example, when the browsing history of the Web page is stored in the user terminal 90, the user terminal 90 may directly transmit the history data LD to the information providing server 10. Further, when the browsing history of the Web page is stored in a device other than the Web server 80 and the user terminal 90, the user terminal 90 or the Web server 80 transmits the history data LD to the information providing server 10 to this device. You just have to instruct them to do it. In any case, if the history data is provided to the information providing server 10 as a result of inputting the call instruction on the user terminal 90, the process can be various.

(4) In the above-described embodiment, the entire information registered in the history management table is deleted every month, but the allocation identification information AID corresponding to the registered information can be used next. It suffices to be erased before the state of sex occurs.

For example, in the case of daily erasure processing, the following processing can be considered. Immediately before switching to the first day of every month, the pair of the allocation identification information AID including the time identification information TIDs "032" to "055" that may be assigned to the "1st day" and the history data LD is deleted from the history management table. .. Then, immediately before switching to the second day of every month, a set of the allocation identification information AID including the time identification information TIDs "057" to "080" that may be assigned to "1st day" and the history data LD is displayed from the history management table. to erase. In this way, even if the information is generated at the end of the month, the state registered in the history management table can be maintained for about one month. The timing of erasing is not limited to monthly and daily units, and various methods such as hourly, half-day, and weekly can be applied. The range of the information to be erased may be a set of the allocation identification information AID including the time identification information TID which may be allocated by the next deletion timing and the history data LD.

(5) In the above-described embodiment, the allocation identification information AID includes the time identification information TID, but this may not be included. In this case, the allocation identification information AID may be the same as the specific identification information SID. In this case, for example, the information registered in the history management table may be deleted in units of one hour when the assignable specific identification information SID is updated. In this case, processing related to the time identification information TID, such as the processing of steps S601, S603, and S605 in the LD search processing shown in FIG. 13, is unnecessary.

In this case, even though the allocation identification information AID is assigned to the user terminal 90 and is transmitted once, when the user terminal 90 redials the call after 1 hour, the accurate history data LD is transmitted to the call center CC. It may not be done. However, in an environment where such a situation is not assumed, the number of digits of the allocation identification information AID can be reduced, which is an effective method.

On the other hand, when the allocation identification information AID using the time identification information TID is adopted as in the above-described embodiment, the allocation identification information AID includes the information related to the time, so that the user terminal 90 redials at different times. Even if the call is retransmitted, the history data LD will not be transmitted to the call center CC unless the date and time are the same one month later. Therefore, the possibility of the above problem occurring is greatly reduced.

10 ... Information providing server, 11 ... Control unit, 12 ... Storage unit, 13 ... Communication unit, 15 ... Database, 20 ... Information distribution server, 21 ... Control unit, 22 ... Storage unit, 23 ... Communication unit, 25 ... Database, 30 ... Telephone terminal, 31 ... Control unit, 32 ... Storage unit, 33 ... Communication unit, 35 ... Operation unit, 36 ... Telephone unit, 40 ... Information display terminal, 41 ... Control unit, 42 ... Storage unit, 43 ... Communication unit , 44 ... Display unit, 45 ... Operation unit, 51 ... Control unit, 52 ... Storage unit, 53 ... Communication unit, 59 ... Circuit switching unit, 60 ... Private telephone network, 70 ... LAN, 80 ... Server, 81 ... Control unit , 82 ... Storage unit, 83 ... Communication unit, 90 ... User terminal, 91 ... Control unit, 92 ... Storage unit, 93 ... Communication unit, 94 ... Display unit, 95 ... Operation unit, 96 ... Telephone unit

Claims (15)

The history information about the first terminal is received as a result of the call instruction being input via the screen for inputting the call instruction to the predetermined telephone number on the first terminal.
The identification information, which is a character having a predetermined number of digits and includes the first character uniquely assigned in a specific period according to the timing of receiving the history information among a plurality of periods, is transmitted to the first terminal. And
An information providing method including, when the identification information is received from the information distribution device, information corresponding to the history information received from the first terminal to which the identification information is transmitted is transmitted to the information distribution device. The information providing method according to claim 1, wherein the number of digits of the first character allocated in the specific period increases after the number of the first characters assigned in the specific period satisfies a predetermined condition. The information provision according to claim 1 or 2, wherein the number of digits of the first character is larger when the specific period is the second period than when the specific period is the first period among the plurality of periods. Method. The information providing method according to any one of claims 1 to 3, wherein the identification information further includes a second character associated with the specific period. The number of digits of the first character is larger when the specific period is the second period than when it is the first period among the plurality of periods.
The number of digits of the second character is smaller when the specific period is the second period than when it is the first period among the plurality of periods.
The information providing method according to claim 4. An information providing device including a control unit that executes the information providing method according to any one of claims 1 to 5. The exchange connected to the first terminal that made a call to a predetermined telephone number receives the identification information, which is a character having a predetermined number of digits, from the first terminal.
A character of at least a part of digits of the identification information is transmitted to the information providing device, and the character is transmitted.
As a response to the transmission of the characters, the history information about the first terminal is received from the information providing device, and the information providing device receives the history information.
An information distribution method including transmitting information according to the history information to a second terminal associated with a telephone terminal connected to the first terminal via the exchange. Upon receiving the terminal telephone number of the first terminal together with the identification information from the first terminal,
The information distribution method according to claim 7, further comprising transmitting the user information associated with the terminal telephone number to the second terminal. The information distribution method according to claim 7 or 8, wherein the second terminal is a terminal determined from a plurality of terminals based on characters added to the identification information. The information distribution method according to claim 7 or 8, wherein the second terminal is a terminal determined from a plurality of terminals based on the history information. An information distribution device including a control unit that executes the information distribution method according to any one of claims 7 to 10. When the call instruction is input on the terminal on which the screen for inputting the call instruction to the predetermined telephone number is displayed, the information providing device is made to provide the history information about the terminal.
As a response to the provision of the history information, the identification information which is a character of a predetermined number of digits is received from the information providing device, and the identification information is received.
A program for causing the terminal to execute a call by adding the identification information to the telephone number. When the consent is input on the screen for confirming the consent to provide the history information, the identification information is added to the telephone number and the call is made.
The program according to claim 12, wherein when the consent is not input, the terminal further executes a call without adding the identification information to the telephone number. Including information providing device and information distribution device
The information providing device receives history information about the first terminal as a result of inputting the call instruction via the screen in order to input a call instruction to a predetermined telephone number on the first terminal.
The information providing device provides identification information that is a character having a predetermined number of digits and includes the first character that is uniquely assigned in a specific period according to the timing of receiving the history information among a plurality of periods. Send to the first terminal
An exchange connected to a first terminal that originates from a predetermined telephone number receives the identification information from the first terminal, and receives the identification information.
The information distribution device acquires the identification information from the exchange and transmits the identification information to the information providing device.
When the information providing device receives the identification information from the information distribution device, the information providing device transmits information according to the history information received from the first terminal, which is the transmission destination of the identification information, to the information distribution device.
A system in which the information distribution device transmits information according to the history information to a second terminal associated with a telephone terminal connected to the first terminal via the exchange. The system according to claim 14, wherein the identification information further includes a second character associated with the specific period.

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