JP2021068300A - Service provision system, server, service provision method, and service provision program - Google Patents

Abstract

To easily update each of an analysis service and a proposal service.SOLUTION: A failure determination server 11 receives quality information indicating the state of a storage 14 connected to a user terminal 13 from the user terminal 13, and transmits warning information indicating the result of analysis based on the received quality information to the user terminal 13. In addition, the failure determination server 11 calculates failure information based on the received quality information. When there is a request from the user terminal 13 corresponding to the warning information, a repair proposal server 12 receives the failure information from the failure determination server 11 and transmits repair proposal information indicating the proposal content based on the received failure information to the user terminal 13.SELECTED DRAWING: Figure 2

Description

The present invention relates to a service providing system, a server, a service providing method, and a service providing program.

Conventionally, S.A., which is mounted on an external hard disk or the like connected to a user's personal computer. M. A. R. T. The information obtained by (Self-Monotoring, Analysis and Reporting Technology) is stored in the server on the network. There is known a service in which a failure or the like is determined based on this information, and the result is notified to a user terminal.

Further, in Patent Document 1, the user computer is described as S.A. M. A. R. T. It is described that the information is sent to the monitoring server, the monitoring server sends the necessary action instruction for the failure to the operation manager terminal, and the operation manager terminal stores the action result.

Japanese Unexamined Patent Publication No. 2004-2503035

For example, S.A. of storage received from the user. M. A. R. T. An analysis service that analyzes failure judgments based on information and notifies the user of this result of the analysis, and a proposal that proposes repairs and other measures to the user when requested by the user in response to the notification. A system that provides services can be considered.

In such a system, it is desirable that each of the analysis service and the proposal service can be easily updated such as software version upgrade and hardware enhancement in order to perform more appropriate analysis and proposal.

However, for example, in order for the system administrator to update the analysis service, it is necessary to stop the server that provides the analysis service and the proposal service, and during that time, the proposal service cannot be provided either. Similarly, for example, in order for the system administrator to update the proposal service, it is necessary to stop the analysis service and the server that provides the proposal service, and during that time, the analysis service cannot be provided either.

In this way, the analysis service and the proposal service cannot be individually updated without affecting the other service, so that the system cannot easily update the analysis service and the proposal service, respectively.

The present invention has been made in view of the fact that it is difficult to update each of the analysis service and the proposal service, and an object of the present invention is to easily update each of the analysis service and the proposal service.

The service providing system of the present invention receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and receives the analysis information indicating the result of the analysis based on the received first state information. When there is a request from the first server that transmits to the user terminal and calculates the second state information based on the received first state information and the user terminal according to the analysis information, the second state information is said to be the same. It includes a second server that receives from the first server and transmits the proposal information indicating the proposal content based on the received second state information to the user terminal.

The server of the present invention performs an analysis based on a receiving unit that receives the first state information indicating the state of the user device connected to the user terminal from the user terminal and the first state information received by the receiving unit. The analysis unit, the first transmission unit that transmits the analysis information indicating the result of the analysis by the analysis unit to the user terminal, and the second state information based on the first state information received by the reception unit are calculated. When there is a request from the user terminal according to the analysis information, the calculation unit calculates the proposal information indicating the proposal content based on the second state information to another server that transmits the proposal information to the user terminal. It is provided with a second transmission unit for transmitting the second state information.

Another server of the present invention receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and receives the analysis information indicating the result of the analysis based on the received first state information. A server that can be linked with another server that transmits to the user terminal and calculates the second state information based on the received first state information, and if there is a request from the user terminal according to the analysis information, A receiving unit that receives the second state information from the other server, a derivation unit that derives proposal information indicating the proposal content based on the second state information received by the receiving unit, and a derivation unit that is derived by the derivation unit. It is provided with a transmission unit for transmitting the proposed information to the user terminal.

The service providing method of the present invention includes a reception step of receiving a first state information indicating the state of a user device connected to a user terminal from the user terminal, and an analysis based on the first state information received by the reception step. The analysis step of performing the analysis, the first transmission step of transmitting the analysis information indicating the result of the analysis by the analysis step to the user terminal, and the second state information based on the first state information received by the reception step. By the calculation step to calculate, and to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal when there is a request from the user terminal according to the analysis information. It includes a second transmission step of transmitting the calculated second state information.

Another service providing method of the present invention receives first state information indicating the state of the user device connected to the user terminal from the user terminal, and analyzes information indicating the result of analysis based on the received first state information. Is a service provision method by a server capable of coordinating with another server that transmits the second state information based on the received first state information to the user terminal and calculates the second state information based on the received first state information from the user terminal according to the analysis information. When there is a request, a reception step of receiving the second state information from the other server, a derivation step of deriving the proposal information indicating the proposal content based on the second state information received by the reception step, and a derivation step. It includes a transmission step of transmitting the proposal information derived by the derivation step to the user terminal.

The service providing program of the present invention receives a first state information indicating the state of a user device connected to a user terminal from the user terminal, and an analysis based on the first state information received by the receiving step. The analysis step of performing the above, the first transmission step of transmitting the analysis information indicating the result of the analysis by the analysis step to the user terminal, and the second state information based on the first state information received by the reception step. By the calculation step to calculate, and to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal when there is a request from the user terminal according to the analysis information. This is for causing the computer to execute the second transmission step of transmitting the calculated second state information.

Another service providing program of the present invention receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and the analysis information showing the result of the analysis based on the received first state information. Is a service provision method by a server capable of cooperating with another server that transmits the second state information based on the received first state information to the user terminal and calculates the second state information based on the received first state information from the user terminal according to the analysis information. When there is a request, a reception step of receiving the second state information from the other server, a derivation step of deriving the proposal information indicating the proposal content based on the second state information received by the reception step, and a derivation step. The purpose is to cause a computer to execute a transmission step of transmitting the proposed information derived by the derivation step to the user terminal.

According to the present invention, it is possible to provide a service providing system, a server, a service providing method, and a service providing program capable of easily updating each of the analysis service and the proposed service.

It is a figure which shows the schematic structure of the service provision system 10 which is one Embodiment of this invention. It is a sequence diagram which shows an example of the operation of the service providing system 10. It is a figure which shows the configuration example of the user terminal 13 and the repair person terminal 15. It is a figure which shows the configuration example of the failure determination server 11 and the repair proposal server 12. It is a figure which shows an example of the functional configuration of the failure determination server 11. It is a figure which shows an example of the functional configuration of the repair proposal server 12. It is a flowchart which shows an example of the processing at the time of receiving quality information executed by the failure determination server 11. It is a flowchart which shows an example of the processing at the time of receiving the information sharing request executed by the failure determination server 11. It is a flowchart which shows an example of the processing at the time of receiving the update instruction of the customer information executed by the failure determination server 11. It is a flowchart which shows an example of the processing at the time of receiving the request of the repair proposal executed by the repair proposal server 12. It is a flowchart which shows an example of the processing at the time of receiving the customer information update instruction executed by the repair proposal server 12. It is a figure which shows an example of the screen which a user terminal 13 displays at the time of receiving warning information.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Summary configuration of the service providing system 10 according to the embodiment of the present invention)
FIG. 1 is a diagram showing a schematic configuration of a service providing system 10 according to an embodiment of the present invention. The service providing system 10 includes a failure determination server 11 and a repair proposal server 12. The failure determination server 11 constitutes a first server that performs an analysis service. The repair proposal server 12 constitutes a second server that provides the proposal service. The failure determination server 11 and the repair proposal server 12 are connected to each other via the network 19 and cooperate with each other.

As one of the analysis services, the failure determination server 11 provides, for example, a failure determination service for determining a failure of the storage 14 and notifying the result to the user terminal 13. As one of the proposal services, the repair proposal server 12 provides a repair proposal service that proposes repair or the like to the user when a request from the user is received in response to a notification from the failure determination server 11.

The network 19 is, for example, a WAN (Wide Area Network: wide area network) such as the Internet. The failure determination server 11, the repair proposal server 12, the user terminal 13, and the repair person terminal 15 are connected to the network 19.

The user terminal 13 is an electronic device having a network communication function for communicating via the network 19, a display unit, and an operation interface (I / F) such as a keyboard, a mouse, or a touch panel. As the user terminal 13, for example, a personal computer, a tablet terminal, a smartphone, or the like is used.

The storage 14 is connected to the user terminal 13 and can communicate with the user terminal 13. Further, the storage 14 is a user device used by the user of the user terminal 13. For example, the storage 14 may be connected to the user terminal 13 by wired communication such as USB (Universal Serial Bus), or may be directly connected to the user terminal 13 by wireless communication such as wireless LAN or Wi-Fi direct. Good. Wi-Fi is a registered trademark.

Further, the storage 14 may be connected to the user terminal 13 via a wired LAN (Local Area Network) or a wireless LAN, or may be connected to the user terminal 13 via a WAN such as a network 19. You may.

For example, the storage 14 is connected to the user terminal 13 by USB or the like and is used as an external storage area of the user terminal 13 such as an external HDD (Hard Disk Drive) or an external SSD (Solid State Drive: solid state). It is a storage such as a drive).

The repair person terminal 15 is a terminal owned by the person in charge of repair proposed by the repair proposal server 12. For the repair person terminal 15, for example, a personal computer, a tablet terminal, a smartphone, or the like is used. The repair person terminal 15 can communicate with the user terminal 13 and the repair proposal server 12 via the network 19.

(Operation of service providing system 10)
FIG. 2 is a sequence diagram showing an example of the operation of the service providing system 10. First, the user terminal 13 performs user registration with the repair proposal server 12 in order to register information about the storage 14 (step S21).

For example, the user of the user terminal 13 inputs the user information and the storage information to the user terminal 13 at the start of using the storage 14. The user information is, for example, personal information such as a user's name, address, telephone number, and e-mail address. The storage information is, for example, identification information of an individual storage 14 such as a serial number of the storage 14 and a product model number.

In step S21, the user terminal 13 transmits the user information and the storage information input by the user to the repair proposal server 12, thereby transmitting information about the storage 14 (storage information) and information about the user (user information). sign up. The repair proposal server 12 stores the user information and the storage information received from the user terminal 13 in association with each other.

In step S21, the user information is stored in the repair proposal server 12 for the purpose of protecting personal information, information separation, centralized management of personal information, etc., but is stored in the failure determination server 11. Not done. That is, only the repair proposal server 12 of the failure determination server 11 and the repair proposal server 12 stores the user information which is the personal information of the user of the user terminal 13. Then, the repair proposal server 12 provides a repair proposal service using this user information.

When the storage 14 becomes communicable with the user terminal 13, quality information indicating the state of the storage 14 is transmitted to the user terminal 13 (step S22). The transmission of the quality information in step S22 may be performed, for example, periodically, or may be performed when the quality information indicating the state of the storage 14 satisfies a specific condition. The quality information constitutes the first state information indicating the state of the storage 14.

In step S22, the quality information transmitted by the storage 14 is, for example, S.I. M. A. R. T. S. generated by the function of M. A. R. T. Information. S. M. A. R. T. The information includes various information that can be used for determining a failure of the storage 14, such as measurement results such as the number of occurrences of a data reading error and the reading / writing speed.

Further, this quality information is not limited to the information obtained in the storage 14 at a certain time point, but may be information obtained in a time series in the storage 14 at a plurality of time points. Further, the quality information may be information in which the quality information obtained in the storage 14 at a plurality of time points is aggregated. An example of aggregation is averaging.

Next, the user terminal 13 transmits the quality information received by the user terminal 13 to the failure determination server 11 in step S22 (step S23). In step S23, the quality information transmitted by the user terminal 13 includes the storage information (for example, serial number or product model number) of the storage 14. This storage information may be already included in the quality information transmitted by the storage 14 to the user terminal 13, or may be additionally stored by the user terminal 13 in addition to the quality information received from the storage 14. Good.

Further, the quality information is not limited to the information received by the user terminal 13 at a certain time point, but may be the information received by the user terminal 13 in time series at a plurality of time points. Further, the quality information may be information in which the quality information received by the user terminal 13 at a plurality of time points is aggregated. An example of aggregation is averaging.

Next, in step S23, the failure determination server 11 determines the failure of the storage 14 based on the quality information received by the failure determination server 11. The failure determination of the storage 14 is a process of determining the presence or absence of a failure in the storage 14. The failure may be a failure that has already occurred in the storage 14, or may be a failure that is likely to occur in the storage 14 in the near future.

For example, the failure determination server 11 stores failure determination information for determining a storage failure from quality information for each product model number of each storage including the storage 14. Then, the failure determination server 11 determines the failure of the storage 14 based on the failure determination information corresponding to the product model number included in the storage information of the storage 14 and the quality information received in step S23. This failure determination information may be, for example, a trained model that outputs a failure determination result when quality information is input.

In the example shown in FIG. 2, when it is determined in the failure determination that a failure to be warned has occurred in the storage 14, the failure determination server 11 transmits warning information warning the failure of the storage 14 to the user terminal 13. (Step S24). The failure to be warned is a predetermined failure of the storage 14 that should be notified to the user. In this way, by transmitting the warning information only when the failure determination server 11 determines that the failure to be warned has occurred as a result of the failure determination, unnecessary transmission of the warning information is avoided and communication efficiency is improved. It is planned.

Further, in step S24, the failure determination server 11 transmits warning information to, for example, the IP (Internet Protocol) address of the source of the received quality information, thereby providing user information such as the email address of the user terminal 13. Warning information can be sent without

In step S24, the warning information transmitted by the failure determination server 11 notifies the user of the user terminal 13, for example, a message such as "A storage failure has been detected. If necessary, receive a repair proposal." Information to do. Further, the warning information includes the storage information of the storage 14 included in the quality information received by the failure determination server 11 in step S23. The warning information constitutes analysis information transmitted to the user terminal 13 indicating the result of analysis based on the first state information.

Further, the failure determination server 11 stores the failure information indicating the result of the failure determination in association with the storage information of the storage 14. This failure information is calculated by the failure determination server 11 based on the first state information, and constitutes the second state information transmitted from the failure determination server 11 to the repair proposal server 12.

Next, the user terminal 13 requests the repair proposal server 12 for a repair proposal (step S25). For example, the user terminal 13 notifies the user of the content of the warning information received in step S24, and requests the repair proposal when the operation for instructing the request for the repair proposal is received from the user. The notification of this warning information and the instruction of requesting a repair proposal will be described later (see, for example, FIG. 12).

Further, in the request for the repair proposal in step S25, the user terminal 13 automatically includes the storage information of the storage 14 included in the warning information received from the failure determination server 11 in the repair proposal request in the repair proposal server in step S24. Send to 12. Therefore, the user does not have to input the storage information of the storage 14 in the request for the repair proposal in step S25. Therefore, even if the repair proposal service (proposal service) is provided by the repair proposal server 12 different from the failure determination server 11 that provides the failure determination service (analysis service), it is possible to reduce the input work by the user. it can.

Next, the repair proposal server 12 requests the failure determination server 11 to share information regarding the storage 14 (step S26). In step S26, the repair proposal server 12 transmits the storage information of the storage 14 received from the user terminal 13 to the failure determination server 11 in step S25.

Next, the failure determination server 11 transmits the failure information corresponding to the storage information received from the repair proposal server 12 in step S26 to the repair proposal server 12 among the failure information stored by itself (step S27).

Further, when the failure determination server 11 has a plurality of failure information corresponding to the storage information received from the repair proposal server 12 in step S26 among the failure information stored by itself, the failure determination server 11 proposes repair of the plurality of failure information. It may be transmitted to the server 12, or the plurality of failure information may be aggregated and transmitted to the repair proposal server 12. An example of aggregation is averaging.

As described above, in steps S26 and S27, the repair proposal server 12 automatically acquires the failure information of the storage 14 from the failure determination server 11 by using the storage information of the storage 14 received from the user terminal 13. Therefore, even if the user of the user terminal 13 does not perform the operation of registering the failure status of the storage 14 in the repair proposal server 12 in step S25, the repair proposal server 12 stores the failure information received from the failure determination server 11. It is possible to identify the failure status of 14 and provide a repair proposal service. By using this service, it is possible to reduce the work of inputting user information by the user.

Next, in step S27, the repair proposal server 12 transmits the repair proposal information derived based on the failure information received from the failure determination server 11 to the user terminal 13 (step S28). The repair proposal information transmitted to the user terminal 13 in step S28 indicates the repair content proposed to the user of the storage 14.

Further, the repair proposal information includes contact information to the repair person, such as an e-mail address and a telephone number of the repair person terminal 15 (when the repair person terminal 15 is a mobile phone or the like). The repair proposal information constitutes the proposal information indicating the action for the failure of the storage 14.

For example, the repair proposal server 12 stores repair proposal derivation information for deriving repair proposal information from failure information. Then, the repair proposal server 12 derives the repair proposal information based on the repair proposal derivation information and the failure information received from the failure determination server 11 in step S27. The repair plan derivation information may be, for example, a learned model that outputs repair proposal information when failure information is input.

Further, the repair proposal server 12 may transmit the repair proposal information based on the failure information received from the failure determination server 11 and the user information stored by itself in step S28. For example, the repair proposal server 12 specifies the contract contents of the user of the user terminal 13 based on the user information, and proposes repairs that the user of the user terminal 13 can receive according to the specified contract contents among the derived repair proposal information. Repair proposal information may be sent.

Next, the user terminal 13 makes a repair request to the repair person via the repair person terminal 15 (step S29). For example, in step S28, the user terminal 13 notifies the user of the content of the repair proposal information received from the repair proposal server 12. On the other hand, when the user wishes to repair based on the notified contents, he / she sends an e-mail to the repair staff terminal 15 or calls the repair staff terminal 15 to repair the repair. Person in charge Make a repair request to the person in charge of repair who has the terminal 15. In addition, chat or the like may be used for communication between the user and the person in charge of repair.

Next, the user of the user terminal 13 and the repair person who possesses the repair person terminal 15 repair the storage 14 (step S30). For example, the person in charge of repair gives an instruction to replace the storage 14 or update the driver of the storage 14, and the user terminal 13 responds according to the instruction. Alternatively, the user may ship the storage 14 to the repair person, and the repair person may return the repaired storage 14 to the user.

When the repair is completed in step S30, the user terminal 13 transmits a repair completion notification indicating that the repair of the storage 14 is completed to the repair person terminal 15 (step S31). In step S31, the transmission of the repair completion notification is executed, for example, by the user operating the user terminal 13.

This repair completion notification is transmitted from the user terminal 13 to the repair person terminal 15 via the repair proposal server 12, for example. Alternatively, the repair completion notification may be transmitted from the user terminal 13 to the repair person terminal 15 without going through the repair proposal server 12.

Next, in response to receiving the repair completion notification in step S31, the repair person terminal 15 instructs the update of the information (for example, failure information) regarding the storage 14 stored in the failure determination server 11, so that the customer information is updated. The instruction is transmitted to the repair proposal server 12 (step S32).

For example, in step S31, the repair staff terminal 15 notifies the repair staff of the content of the repair completion notification received from the user terminal 13, and the repair staff instructs the repair staff to send the customer information update instruction. Is performed on the repair person terminal 15, step S32 is executed. In step S32, the customer information update instruction transmitted to the repair proposal server 12 includes the storage information of the storage 14.

The content of the customer information update instruction may be specified by the person in charge of repair, or may be automatically specified based on the content of the repair, the content of the repair completion notification, or the like. For example, when the repair request for the storage 14 is the replacement of the storage 14, the customer information update instruction updates the failure information of the storage 14 to information indicating that no failure has occurred, or the failure of the storage 14. It instructs an update such as changing the serial number of the storage information included in the information to a new serial number of the storage 14 or the like.

Next, in step S32, the repair proposal server 12 transmits the customer information update instruction received from the repair person terminal 15 to the failure determination server 11 (step S33). At this time, for example, when the customer information update instruction includes an instruction to change the serial number, the repair proposal server 12 uses the serial number of the storage 14 stored in the repair proposal server 12 based on the customer information update instruction. May be changed.

In step S33, the failure determination server 11 updates the failure information of the storage 14 stored in the failure determination server 11 based on the customer information update instruction received from the repair proposal server 12. For example, the failure determination server 11 receives from the repair proposal server 12 the failure information corresponding to the storage information included in the customer information update instruction received from the repair proposal server 12 among the failure information stored in the failure determination server 11. Update based on the customer information update instruction. Then, in step S34, the failure determination server 11 transmits an update completion notification indicating that the information update is completed to the repair proposal server 12 (step S34).

As a result, the result of the repair proposal service can be reflected in the failure determination service without the user registering the repair result in the failure determination server 11. Therefore, the input work by the user can be reduced. In addition, it is possible to avoid inconsistency of information between the repair proposal service and the failure determination service.

When the repair of the storage 14 is not completed in step S30, the user uses the user terminal 13 to send a repair incomplete notification indicating the repair not completed and the reason to the repair person terminal 15. Send. This repair incomplete notification is transmitted from the user terminal 13 to the repair person terminal 15 via the repair proposal server 12, or is transmitted from the user terminal 13 to the repair person terminal 15 without going through the repair proposal server 12. ..

The repair staff terminal 15 notifies the repair staff of the content of the repair incomplete notification received from the user terminal 13. In response to this, the person in charge of repair contacts the user by e-mail, telephone, chat, etc., and considers how to deal with it. After that, when the repair is completed, step S31 is executed by the user's operation on the user terminal 13.

(Effect of service provision system 10)
As shown in FIG. 2, in the service providing system 10, the failure determination service and the repair proposal service can be provided by the failure determination server 11 and the repair proposal server 12, respectively.

As a result, for example, if the failure determination server 11 is stopped, even if the repair proposal server 12 is not stopped, the software version of the failure determination server 11 is upgraded (for example, the failure determination information is updated) or the hardware is enhanced. It can be performed. Further, if the repair proposal server 12 is stopped, even if the failure determination server 11 is not stopped, the software version of the repair proposal server 12 is upgraded (for example, the repair plan derivation information is updated) and the hardware is enhanced. be able to.

Therefore, the analysis service and the proposal service can be individually updated without affecting the other service, so that each of the analysis service and the proposal service can be easily updated.

Further, in step S27, the repair proposal server 12 directly receives the failure information saved by the failure determination server 11 from the failure determination server 11, so that, for example, the user terminal 13 receives the failure information from the failure determination server 11 in step S24. The process of receiving and transmitting the failure information to the repair proposal server 12 in step S25 becomes unnecessary.

Therefore, for example, even if the amount of failure information data is large, the influence on the communication between the user terminal 13 and the failure determination server 11 and the communication between the user terminal 13 and the repair proposal server 12 can be suppressed. Can be done. In addition, the content of the failure information can be kept secret from the user of the user terminal 13.

(Configuration example of user terminal 13 and repair person terminal 15)
FIG. 3 is a diagram showing a configuration example of the user terminal 13 and the repair person terminal 15.

The terminal device 30 includes a CPU (Central Processing Unit) 31, a ROM (Read Only Memory) 32, a RAM (Random Access Memory) 33, a liquid crystal driver 34a, a liquid crystal panel 34b, a communication module 35, and an operation interface (). It includes an I / F) 36, an internal storage unit 37, a USB controller 38a, and a USB connector 38b.

The CPU 31, ROM 32, RAM 33, liquid crystal driver 34a, communication module 35, operation interface 36, internal storage unit 37, and USB controller 38a are each connected by a common bus.

The CPU 31 controls the entire operation of the terminal device 30 by executing a program such as firmware read from the ROM 32 to the RAM 33.

The ROM 32 stores programs such as firmware and various setting data. The RAM 33 operates as a work memory of the terminal device 30 and temporarily stores various programs and data.

The liquid crystal panel 34b is a display unit for displaying an image. When the liquid crystal driver 34a receives the data constituting the display screen, the liquid crystal driver 34a drives the liquid crystal panel 34b so as to display the display screen in the display area of the liquid crystal panel 34b. The liquid crystal panel 34b may be a built-in display provided in the main body of the terminal device 30, or may be an external display externally attached to the main body of the terminal device 30.

The communication module 35 is a module for performing wireless communication or wired communication with another communication device connected to the network 19. For example, the communication module 35 is a LAN module that accesses a LAN (Local Area Network) connected to the network 19.

This LAN module may perform wireless communication in accordance with the IEEE (The Institute of Electrical and Electronics Engineers) 802.11 standard, or may perform wired communication in accordance with the IEEE 802.3 standard, for example.

Further, the communication module 35 may be a cellular module that can be connected to the network 19 via a mobile communication network by cellular wireless communication such as 3G, LTE (Long Term Evolution), 4G, and 5G. Further, the communication module 35 may include both a LAN module and a cellular module.

The operation interface 36 is a user interface such as a keyboard and a mouse for the user to perform an operation. Further, the operation interface 36 may be a touch panel or the like integrated with the liquid crystal panel 34b.

The internal storage unit 37 includes an internal storage 37a and an internal storage interface (I / F) 37b. The internal storage 37a is a non-volatile semiconductor memory such as a flash memory or a hard disk drive. Various files such as application programs, document files, sound files, image files, and moving image files used in the terminal device 30 are stored in the internal storage 37a.

The internal storage interface 37b controls the reading or writing of data when a command for reading or writing data to the internal storage 37a is received.

The internal storage 37a may be a removable non-volatile memory card. In this case, the internal storage interface 37b further includes a memory card slot into which the memory card is mounted.

The USB controller 38a is, for example, USB2. X or USB 3. X, USB4. Data is transmitted to and received from a USB device connected via the USB connector 38b according to a standard such as X, USB-PD, or Thunderbolt. The USB connector 38b is a so-called female USB connector (USB receptacle), and a male USB connector (USB plug) of a USB cable (not shown) is inserted.

The storage 14 shown in FIG. 1 is, for example, a storage such as an external HDD or an external SSD that can communicate with the user terminal 13 via a USB cable to the USB connector 38b of the terminal device 30.

(Configuration example of failure determination server 11 and repair proposal server 12)
FIG. 4 is a diagram showing a configuration example of the failure determination server 11 and the repair proposal server 12. Each of the failure determination server 11 and the repair proposal server 12 shown in FIG. 1 is composed of, for example, the server device 40 shown in FIG.

The server device 40 includes a CPU 41, a ROM 42, a RAM 43, a communication module 45, and an internal storage unit 47. The CPU 41, ROM 42, RAM 43, communication module 45, and internal storage unit 47 are each connected by a common bus 46.

The CPU 41 controls the overall operation of the user terminal 13 by executing a program such as firmware read from the ROM 42 into the RAM 43.

The ROM 42 stores programs such as firmware and various setting data. The RAM 43 operates as a work memory of the user terminal 13 and temporarily stores various programs and various data.

The communication module 45 is a module for performing wireless communication or wired communication with another communication device connected to the network 19. For example, the communication module 45 is a LAN module that accesses a LAN connected to the network 19. For example, the communication module 45 is a LAN module that performs wired communication in accordance with the IEEE802.3 standard.

The internal storage unit 47 includes an internal storage 47a and an internal storage interface (I / F) 47b. The internal storage 47a is a non-volatile semiconductor memory such as a flash memory or a hard disk drive. The internal storage 47a stores application programs and various data files used in the server device 40.

The internal storage interface 47b controls reading or writing of data when a command for reading or storing data is received for the internal storage 47a.

(Functional configuration of failure determination server 11)
FIG. 5 is a diagram showing an example of the functional configuration of the failure determination server 11. As shown in FIG. 5, the failure determination server 11 includes a receiving unit 51, an analysis unit 52, a first transmitting unit 53, a storage unit 54, and a second transmitting unit 55.

The receiving unit 51 receives quality information (first state information) indicating the state of the storage 14 (user device) connected to the user terminal 13 from the user terminal 13. For example, the receiving unit 51 receives the quality information of the storage 14 repeatedly transmitted from the user terminal 13 at a predetermined timing from the user terminal 13. The receiving unit 51 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

The analysis unit 52 performs a failure determination (analysis) of the storage 14 based on the quality information received by the reception unit 51. Further, the analysis unit 52 may make a failure determination every time the quality information is received by the reception unit 51. The analysis unit 52 is composed of, for example, the CPU 41 shown in FIG.

The first transmission unit 53 transmits warning information (analysis information) indicating the result of failure determination by the analysis unit 52 to the user terminal 13. For example, the first transmission unit 53 transmits warning information indicating a failure detected by the failure determination to the user terminal 13. Further, the first transmission unit 53 may transmit warning information to the user terminal 13 when the failure determination by the analysis unit 52 is a predetermined result (for example, there is a failure to be warned). The first transmission unit 53 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

Further, when the first transmission unit 53 transmits warning information including the storage information (identification information) of the storage 14 to the user terminal 13, the user terminal 13 sends a request for a repair proposal including the storage information to the repair proposal server 12. Send.

The storage unit 54 stores failure information (second state information) based on the quality information received by the reception unit 51. The failure information includes the storage information (identification information) of the storage 14. The storage unit 54 is composed of, for example, the internal storage unit 47 shown in FIG.

When the failure determination server 11 receives the information sharing request from the repair proposal server 12, the second transmission unit 55 transmits the failure information stored by the storage unit 54 to the repair proposal server 12. For example, the second transmission unit 55 determines the failure information corresponding to the storage information received from the repair proposal server 12 in the request for information sharing from the repair proposal server 12 among the failure information stored in the storage unit 54. Send to server 11. The second transmission unit 55 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

(Functional configuration of repair proposal server 12)
FIG. 6 is a diagram showing an example of the functional configuration of the repair proposal server 12. As shown in FIG. 6, the repair proposal server 12 includes a receiving unit 61, a derivation unit 62, and a transmitting unit 63.

When the receiving unit 61 receives the request for repair proposal from the user terminal 13 in response to the warning information, the receiving unit 61 requests the failure determination server 11 to share the information, and determines the failure information stored in the failure determination server 11. Receive from server 11.

For example, when the receiving unit 61 includes the storage information included in the repair proposal request in the information sharing request and transmits it to the failure determination server 11, the reception unit 61 receives the failure information corresponding to the storage information from the failure determination server 11. The receiving unit 61 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

The out-licensing unit 62 derives repair proposal information (proposal information) in order to propose a countermeasure for the failure of the storage 14 based on the failure information received by the receiving unit 61. The out-licensing unit 62 is composed of, for example, the CPU 41 shown in FIG.

The transmission unit 63 transmits the repair proposal information derived by the out-licensing unit 62 to the user terminal 13. Further, the transmission unit 63 includes the storage information included in the repair proposal request received from the user terminal 13 by the reception unit 61 in the repair proposal information. The transmission unit 63 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

Further, the repair proposal server 12 may include a storage unit 64. The storage unit 64 stores the user information (personal information) of the user terminal 13. This user information is stored only in the repair proposal server 12 (own server) of the failure determination server 11 and the repair proposal server 12.

When the repair proposal server 12 includes the storage unit 64, the transmission unit 63 may transmit the repair proposal information based on the failure information received by the reception unit 61 and the personal information stored by the storage unit 64. Good. The storage unit 64 is composed of, for example, the internal storage unit 47 shown in FIG.

Further, the repair proposal server 12 may include a control unit 65. When the own server receives the repair completion notification indicating that the user of the user terminal 13 has taken action in response to the repair proposal information transmitted by the transmission unit 63, the control unit 65 receives the repair completion notification as the repair person in charge. Send to terminal 15. On the other hand, the repair person terminal 15 transmits the customer information update instruction to the repair proposal server 12. When the control unit 65 receives the customer information update instruction from the repair person terminal 15, the control unit 65 controls the failure determination server 11 to update the failure information stored in the failure determination server 11. This control is performed, for example, by transmitting a customer information update instruction to the failure determination server 11. The control unit 65 is composed of, for example, the CPU 41 and the communication module 45 shown in FIG.

(Processing when receiving quality information by the failure determination server 11)
FIG. 7 is a flowchart showing an example of processing at the time of receiving quality information executed by the failure determination server 11.

First, the failure determination server 11 determines in step S71 whether or not the quality information of the user device has been received from the user terminal (for example, the user terminal 13), and waits in step S71 until the quality information is received (step S71). : No). Here, the user device (for example, the storage 14) from which the quality information received by the failure determination server 11 is obtained is referred to as a target user device.

In step S71, when the failure determination server 11 receives the quality information (step S71: Yes), the failure determination server 11 shifts its processing to step S72.

The quality information received by the failure determination server 11 includes the storage information of the target user device (for example, the serial number of the storage 14). The failure determination server 11 determines the failure of the target user device based on the received quality information (step S72).

Next, in step S72, the failure determination server 11 saves the failure determination result as failure information in the memory of its own device (for example, internal storage 47a) (step S73).

Next, in step S72, the failure determination server 11 determines whether or not the failure of the warning target exists in the target user device based on the result of the failure determination (step S74). If there is no failure to be warned (step S74: No), the failure determination server 11 returns its own processing to step S71.

When a failure to be warned occurs in step S74 (step S74: Yes), the failure determination server 11 provides warning information indicating the content of the failure to be warned to the user terminal (for example, the user) of the source of the quality information. It is transmitted to the terminal 13) (step S75), and its own processing is returned to step S71.

In step S75, the failure determination server 11 includes the storage information of the target user device included in the received quality information in the warning information to be transmitted.

(Processing when a request for information sharing is received by the failure determination server 11)
FIG. 8 is a flowchart showing an example of processing at the time of receiving the information sharing request executed by the failure determination server 11. The failure determination server 11 executes the process shown in FIG. 8 in parallel with the process shown in FIG. 7, for example.

First, the failure determination server 11 determines in step S81 whether or not the information sharing request from the repair proposal server 12 has been received, and waits in step S81 until the information sharing request from the repair proposal server 12 is received. (Step S81: No).

When the information sharing request from the repair proposal server 12 is received in step S81 (step S81: Yes), the failure determination server 11 acquires the failure information corresponding to the information sharing request from the repair proposal server 12 (step S81). S82). Specifically, the failure determination server 11 acquires failure information including the storage information included in the information sharing request received from the repair proposal server 12 among the failure information stored in the failure determination server 11.

Next, the failure determination server 11 transmits the failure information acquired in step S82 to the repair proposal server 12 (step S83), and returns its own processing to step S81.

(Processing when the failure determination server 11 receives the customer information update instruction)
FIG. 9 is a flowchart showing an example of processing at the time of receiving a customer information update instruction executed by the failure determination server 11. The failure determination server 11 executes the process shown in FIG. 9 in parallel with the process shown in FIGS. 7 and 8, for example.

First, in step S91, the failure determination server 11 determines whether or not the customer information update instruction has been received from the repair proposal server 12, and in step S91 until the customer information update instruction from the repair proposal server 12 is received. Wait (step S91: No).

In step S91, when the failure determination server 11 receives the customer information update instruction from the repair proposal server 12 (step S91: Yes), the failure determination server 11 updates the failure information corresponding to the customer information update instruction from the repair proposal server 12 (step S91). S92). Specifically, the failure determination server 11 updates the failure information including the storage information included in the update instruction of the customer information received from the repair proposal server 12 among the failure information stored in the failure determination server 11.

Next, in step S92, the failure determination server 11 transmits an update completion notification indicating that the update of the failure information is completed to the repair proposal server 12 (step S93), and returns its own processing to step S91.

(Processing when a repair proposal request is received by the repair proposal server 12)
FIG. 10 is a flowchart showing an example of processing at the time of receiving a request for a repair proposal executed by the repair proposal server 12.

First, in step S101, the repair proposal server 12 determines whether or not the repair proposal request has been received from the user terminal (for example, the user terminal 13), and waits until the repair proposal request is received from the user terminal (for example). Step S101: No).

When the repair proposal request is received from the user terminal in step S101 (step S101: Yes), the repair proposal server 12 requests the failure determination server 11 to share information (step S102). In step S102, the repair proposal server 12 transmits the storage information included in the repair proposal request from the user terminal to the failure determination server 11.

Next, in step S103, the repair proposal server 12 determines whether or not the failure information has been received from the failure determination server 11 in response to the information sharing request, and waits in step S103 until the failure information is received (step S103). S103: No).

In step S103, when the repair proposal server 12 receives the failure information (step S103: Yes), the repair proposal information is derived based on the failure information (step S104).

Next, the repair proposal server 12 transmits the derived repair proposal information in step S104 to the user terminal (for example, user terminal 13) requesting the repair proposal (step S105), and returns its own processing to step S101. The repair proposal server 12 includes the storage information included in the repair proposal request from the user terminal in the repair proposal information transmitted in step S105.

(Processing when the customer information update instruction is received by the repair proposal server 12)
FIG. 11 is a flowchart showing an example of processing at the time of receiving the customer information update instruction executed by the repair proposal server 12.

First, in step S111, the repair proposal server 12 determines whether or not the customer information update instruction has been received from the repair person terminal (for example, the repair person terminal 15), and waits until the customer information update instruction is received (for example). Step S111: No).

When the customer information update instruction is received in step S111 (step S111: Yes), the repair proposal server 12 issues the customer information update instruction to the failure determination server 11 (step S112). According to this instruction, the failure information of the failure determination server 11 is updated.

Next, in step S113, the repair proposal server 12 determines whether or not the failure determination server 11 has received the update completion notification indicating that the update of the customer information has been completed in response to the customer information update instruction, and updates the customer information. Wait in step S113 until the completion notification is received (step S113: No). When the repair proposal server 12 receives the update completion notification (step S113: Yes), the repair proposal server 12 returns its processing to step S111.

(Screen displayed by the user terminal 13 when receiving warning information)
FIG. 12 is a diagram showing an example of a screen displayed by the user terminal 13 when receiving warning information. When the user terminal 13 receives the warning information in step S24 shown in FIG. 2, for example, the user terminal 13 displays the warning window 120 on the liquid crystal panel 34b. FIG. 12 shows that the storage 14 is an external HDD, and the warning information indicates that the storage 14 has failed.

The warning window 120 includes the character string 121 of "The external HDD is out of order, please receive a repair proposal if necessary", and the button 122 of "Receive a repair proposal". From the character string 121, the user of the user terminal 13 can know that the storage 14 (external HDD) is out of order and can receive the repair proposal service as needed.

When the user performs an operation of instructing the button 122, the user terminal 13 requests a repair proposal, for example, in step S25 shown in FIG. As a result, the user does not need to input the storage information of the storage 14 or the failure status of the storage 14 to the user terminal 13, for example, by only performing an operation of requesting a repair proposal (for example, an instruction operation of the button 122). You can get the service of repair proposal about.

As described above, in the service providing system 10, the failure determination server 11 transmits and receives the warning information indicating the result of the analysis based on the quality information of the storage 14 received from the user terminal 13 to the user terminal 13. Failure information based on the quality information of the storage 14 is stored. The warning information is information to which information (storage information of the storage 14) for the user terminal 13 to request a repair proposal from the repair proposal server 12 is added.

Further, when the repair proposal server 12 receives the repair proposal request from the user terminal 13 in response to the warning information from the failure determination server 11, the failure information stored in the failure determination server 11 is received from the failure determination server 11. Then, the repair proposal information indicating the content of the proposal based on the failure information is transmitted to the user terminal 13.

With such a configuration, it is possible to easily update each of the analysis service and the proposal service, and it is possible to reduce the work of inputting user information by the user.

(Modified example of service providing system 10)
<Other examples of user equipment>
The user device used by the user of the user terminal 13 has described the storage 14 which is an external HDD, an external SSD, or the like. However, the user device is not limited to the external HDD or the external SSD, and is connected to the user terminal 13. Various storage devices may be used. For example, the user device may be an HDD, SSD, or the like built in the user terminal 13 (for example, the internal storage 37a shown in FIG. 3).

Alternatively, the user device may be NAS (Network Attached Storage) or the like that the user terminal 13 can access via a network such as LAN or WAN. Alternatively, the user device may be a USB memory connected to the user terminal 13 using USB or the like, an SD (Secure Digital) card, a CF (Compact Flash) card, or the like.

S. of each of these storages. M. A. R. T. Information can be used as quality information. However, the quality information is provided by S.A. M. A. R. T. Not limited to the information, it may be various kinds of information indicating the state of the storage constituting the user device.

Alternatively, the user device may be a communication device other than the storage, such as a wireless LAN router, a wired LAN router, or a wireless access point. Alternatively, the user device may be an external or internal optical drive such as a DVD (Digital Versaille Disc) drive. Alternatively, the user device may be various peripheral devices such as a keyboard, a mouse, a Web camera, a headset, and a printer, which are connected to the user terminal 13 by wired communication or wireless communication.

For user devices other than these storages, various information indicating the state of the user device is also used as the above quality information.

<Other examples of second state information>
As the second state information based on the received quality information (first state information), the configuration using the failure information indicating the result of the failure determination based on the received quality information has been described, but the second state based on the first state information has been described. The state information is not limited to this, and is the same as the received quality information obtained by replicating the received quality information temporarily stored in the buffer or RAM 43 of the communication module 45 to the internal storage unit 47, for example. It may be quality information. In this case, the repair proposal server 12 derives the above repair proposal information based on the same quality information.

<Another example of the save destination of the second state information>
Although the configuration in which the failure determination server 11 stores the second state information in the storage unit 54 of the own device has been described, the failure determination server 11 may store the calculated second state information in an external storage device. The external storage device is realized by various storage devices such as external storage, cloud storage, and NAS.

<Other examples of two server configurations>
Further, the case where each of the failure determination server 11 and the repair proposal server 12 is configured by the server device 40 has been described, but the failure determination server 11 and the repair proposal server 12 are two virtual configurations composed of one physical server. It may be a server.

<Other examples of analysis services and proposal services>
In the embodiment of the present invention, the failure determination server 11 is used as the first server that performs the analysis service, and the repair proposal server 12 is used as the second server that performs the proposal service. Not exclusively.

For example, the first server that performs the analysis service is a server that analyzes the usage status of the user equipment, and the second server that performs the proposal service is a server that proposes improvements based on the analysis of the usage status of the user equipment. You may.

The usage status of the user device can be, for example, the free space of the storage 14, the type of data stored in the storage 14, the network environment of the storage 14, and the like. In this case, the above-mentioned quality information (first state information) is information that can identify the usage status thereof.

Improvement proposals based on the analysis of the usage status of the user device include, for example, proposals for storage products or storage services suitable for the usage status of the user device, and compatibility problems between the storage 14 and other devices used together with the storage 14. Various proposals such as resolution.

As described above, the analysis service and the proposal service are not limited to the failure determination service and the repair proposal service, but are various analysis services and various proposal services according to the analysis result by the analysis service.

<Other examples of how to execute a repair proposal request>
Further, when the user terminal 13 of the embodiment of the present invention receives an operation requesting a repair proposal from the user after notifying the user of the content of the warning information received from the failure determination server 11, the repair proposal server 12 is notified. Request a repair proposal, but not limited to such a configuration. For example, the user terminal 13 may automatically request a repair proposal from the repair proposal server 12 regardless of whether or not there is an operation from the user after receiving the warning information from the failure determination server 11.

As a result, the user can receive the repair proposal service without performing the instruction operation of the button 122 shown in FIG. 12, for example, so that the input work by the user is further reduced. In this case, the user terminal 13 may or may not notify the user of the content of the warning information received from the failure determination server 11.

(About the service provision program)
The service providing program stored in the ROM 42 of the server device 40 is stored in a computer-readable non-transitory storage medium. Such a "computer-readable storage medium" is, for example, an optical medium such as a CD-ROM (Compact Disc-ROM), a magnetic storage medium such as a USB memory or a memory card, and the like. It is also possible to provide such a program by downloading via the network 19.

As described above, the following matters are disclosed in this specification.

The disclosed service providing system receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and obtains the analysis information indicating the result of the analysis based on the received first state information. When there is a request from the first server that sends to the user terminal and stores the second state information based on the received first state information and the user terminal according to the analysis information, the first server stores the request. It includes a second server that receives the second state information from the first server and transmits the proposal information indicating the content of the proposal based on the received second state information to the user terminal.

The disclosed service providing system stores the personal information of the user of the user terminal only by the second server among the first server and the second server, and the second server receives the second state. The proposal information based on the information, the stored personal information, and the stored personal information is transmitted.

In the disclosed service providing system, the first server determines a failure of the user device based on the received first state information, transmits the result of the determination as the analysis information, and the second server. However, based on the received second state information, the proposed information indicating the measures for the failure of the user device is derived, and the derived proposed information is transmitted.

When the disclosed service providing system receives the information indicating that the user of the user terminal has taken action in response to the proposed information, the second server informs the first server of the second state information. It controls to update.

The disclosed server performs analysis based on the receiving unit that receives the first state information indicating the state of the user device connected to the user terminal from the user terminal and the first state information received by the receiving unit. The analysis unit, the first transmission unit that transmits the analysis information indicating the result of the analysis by the analysis unit to the user terminal, and the second state information based on the first state information received by the reception unit are stored. When there is a request from the user terminal according to the analysis information, the storage unit stores the proposal information indicating the proposal content based on the second state information to another server that transmits the proposal information to the user terminal. It is provided with a second transmission unit for transmitting the second state information.

In the disclosed server, the analysis unit determines a failure of the user device based on the first state information received by the reception unit, and the second transmission unit sends the second transmission unit to the other server. By transmitting the two state information, the other server is made to transmit the proposed information indicating the measures for the failure of the user device derived based on the second state information.

In the disclosed server, the receiving unit receives the first state information repeatedly transmitted from the user terminal at a predetermined timing, and the analysis unit receives the first state information by the receiving unit. The analysis is performed each time the analysis is performed, and the first transmission unit transmits the analysis information when the result of the analysis by the analysis unit is a predetermined result.

In the disclosed server, the first state information and the second state information include the identification information of the user apparatus, and the first transmission unit transmits the analysis information including the identification information to the user terminal. The user terminal is made to transmit the identification information to the other server in the request, and the second transmission unit transmits the identification information received by the other server from the user terminal to the own server. When the second state information is requested from the own server by transmission, the second state information is transmitted to the other server based on the identification information transmitted from the other server.

In the disclosed server, the user device is a storage.

The disclosed server receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and the user terminal receives the analysis information indicating the result of the analysis based on the received first state information. A server that can be linked with another server that transmits to and stores the second state information based on the received first state information, and when there is a request from the user terminal according to the analysis information, the other A receiving unit that receives the second state information stored in the server from the other server, and a derivation unit that derives proposal information indicating the proposal content based on the second state information received by the receiving unit. , A transmission unit that transmits the proposal information derived by the derivation unit to the user terminal.

The disclosed server includes a storage unit that stores personal information of the user of the user terminal, which is stored only by the own server among the other server and the own server, and the transmission unit receives the reception unit. The proposal information based on the second state information and the personal information stored by the storage unit is transmitted.

The disclosed server can determine the failure of the user device based on the received first state information, and can cooperate with the other server that transmits the result of the determination as the analysis information, and the derivation unit. Is to derive the proposed information indicating the measures for the failure of the user device based on the second state information received by the receiving unit.

When the own server receives information indicating that the user of the user terminal has taken action in response to the proposed information, the disclosed server stores the other server with respect to the other server. It is provided with a control unit that controls to update the second state information.

The disclosed server can cooperate with the other server that includes the identification information of the user device in the first state information and the second state information and transmits the analysis information including the identification information to the user terminal. There, the receiving unit transmits the identification information transmitted from the user terminal in the request to the other server and requests the second state information from the other server, so that the second state information Is received from the other server.

In the disclosed server, the user device is a storage.

The disclosed service providing method includes a reception step of receiving the first state information indicating the state of the user device connected to the user terminal from the user terminal, and an analysis based on the first state information received by the reception step. The analysis step of performing the analysis, the first transmission step of transmitting the analysis information indicating the result of the analysis by the analysis step to the user terminal, and the second state information based on the first state information received by the reception step. By the save step to save, and to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal when there is a request from the user terminal according to the analysis information. It includes a second transmission step of transmitting the stored second state information.

The disclosed service providing method receives first state information indicating the state of the user device connected to the user terminal from the user terminal, and obtains analysis information indicating the result of analysis based on the received first state information. A service provision method by a server that can be linked with another server that transmits to a user terminal and stores the second state information based on the received first state information, and is a request from the user terminal according to the analysis information. If there is, there is a reception step for receiving the second state information stored by the other server from the other server, and proposal information indicating the content of the proposal based on the second state information received by the reception step. It includes a derivation step for deriving the above, and a transmission step for transmitting the proposed information derived by the derivation step to the user terminal.

The disclosed service providing program includes a reception step of receiving the first state information indicating the state of the user device connected to the user terminal from the user terminal, and an analysis based on the first state information received by the reception step. The analysis step of performing the above, the first transmission step of transmitting the analysis information indicating the result of the analysis by the analysis step to the user terminal, and the second state information based on the first state information received by the reception step. By the save step to save, and to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal when there is a request from the user terminal according to the analysis information. This is for causing the computer to execute the second transmission step of transmitting the stored second state information.

The disclosed service providing program receives the first state information indicating the state of the user device connected to the user terminal from the user terminal, and obtains the analysis information indicating the result of the analysis based on the received first state information. A service provision method by a server that can be linked with another server that transmits to a user terminal and stores the second state information based on the received first state information, and is a request from the user terminal according to the analysis information. If there is, there is a reception step for receiving the second state information stored by the other server from the other server, and proposal information indicating the content of the proposal based on the second state information received by the reception step. This is for causing the computer to execute a derivation step for deriving the above and a transmission step for transmitting the proposed information derived by the derivation step to the user terminal.

10 Service provision system 11 Failure judgment server 12 Repair proposal server 13 User terminal 14 Storage 15 Repair person terminal 19 Network 30 Terminal device 31,41 CPU
32,42 ROM
33,43 RAM
34a Liquid crystal driver 34b Liquid crystal panel 35, 45 Communication module 36 Operation interface 37a, 47a Internal storage 37b, 47b Internal storage interface 37, 47 Internal storage unit 38a USB controller 38b USB connector 40 Server device 46 Common bus 51, 61 Receiver 52 Analysis Unit 53 First transmission unit 54, 64 Storage unit 55 Second transmission unit 62 Derivation unit 63 Transmission unit 65 Control unit 120 Warning window 121 Character string 122 Button

Claims (19)

The first state information indicating the state of the user device connected to the user terminal is received from the user terminal, and the analysis information indicating the result of the analysis based on the received first state information is transmitted to the user terminal and received. A first server that calculates the second state information based on the first state information, and
When there is a request from the user terminal according to the analysis information, the second state information is received from the first server, and the proposal information indicating the proposal content based on the received second state information is sent to the user terminal. The second server to send and
Service provision system including. The service providing system according to claim 1.
Only the second server of the first server and the second server stores the personal information of the user of the user terminal.
The second server is a service providing system that transmits the proposed information based on the received second state information and the stored personal information. The service providing system according to claim 1 or 2.
The first server determines the failure of the user device based on the received first state information, and transmits the result of the determination as the analysis information.
The second server is a service providing system that derives the proposed information indicating a measure for a failure of the user device based on the received second state information, and transmits the derived proposed information. The service providing system according to any one of claims 1 to 3.
When the second server receives information indicating that the user of the user terminal has taken action in response to the proposed information, the second server provides a service that controls the first server to update the second state information. system. A receiving unit that receives first state information indicating the state of the user device connected to the user terminal from the user terminal, and a receiving unit.
An analysis unit that performs analysis based on the first state information received by the reception unit, and an analysis unit.
A first transmission unit that transmits analysis information indicating the result of the analysis by the analysis unit to the user terminal, and a first transmission unit.
A calculation unit that calculates the second state information based on the first state information received by the reception unit, and a calculation unit.
When there is a request from the user terminal according to the analysis information, the second calculated by the calculation unit is sent to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal. The second transmitter that transmits status information and
Server with. The server according to claim 5.
The analysis unit determines the failure of the user device based on the first state information received by the receiving unit, and determines the failure of the user device.
By transmitting the second state information to the other server, the second transmission unit indicates to the other server the measures for the failure of the user device derived based on the second state information. A server that transmits the proposal information. The server according to claim 5 or 6.
The receiving unit receives the first state information repeatedly transmitted from the user terminal at a predetermined timing, and receives the first state information.
The analysis unit performs the analysis each time the first state information is received by the receiving unit.
The first transmission unit is a server that transmits the analysis information when the result of the analysis by the analysis unit is a predetermined result. The server according to any one of claims 5 to 7.
The first state information and the second state information include identification information of the user device, and include the identification information of the user device.
By transmitting the analysis information including the identification information to the user terminal, the first transmission unit causes the user terminal to transmit the identification information to the other server in the request.
When the other server requests the second state information from the own server by transmitting the identification information received from the user terminal to the own server, the second transmission unit is transmitted from the other server. A server that transmits the second state information to the other server based on the identification information. The server according to any one of claims 5 to 8.
The user device is a server that is a storage. The first state information indicating the state of the user device connected to the user terminal is received from the user terminal, and the analysis information indicating the result of the analysis based on the received first state information is transmitted to the user terminal and received. A server that can be linked with another server that calculates the second state information based on the first state information.
When there is a request from the user terminal according to the analysis information, the receiving unit that receives the second state information from the other server and the receiving unit.
A derivation unit that derives proposal information indicating the content of the proposal based on the second state information received by the reception unit, and a derivation unit.
A transmission unit that transmits the proposal information derived by the derivation unit to the user terminal, and a transmission unit.
Server with. The server according to claim 10.
A storage unit for storing personal information of the user of the user terminal, which is stored only by the own server among the other servers and the own server, is provided.
The transmitting unit is a server that transmits the proposed information based on the second state information received by the receiving unit and the personal information stored by the storage unit. The server according to claim 10 or 11.
It is possible to determine the failure of the user device based on the received first state information and cooperate with the other server that transmits the result of the determination as the analysis information.
The derivation unit is a server that derives the proposed information indicating a measure for a failure of the user device based on the second state information received by the receiving unit. The server according to any one of claims 10 to 12.
When the own server receives information indicating that the user of the user terminal has taken action in response to the proposed information, the control unit that controls the other server to update the second state information is provided. server. The server according to any one of claims 10 to 13.
The first state information and the second state information include identification information of the user device, and include the identification information of the user device.
It is possible to cooperate with the other server that transmits the analysis information including the identification information to the user terminal.
The receiving unit transmits the identification information transmitted from the user terminal in the request to the other server and requests the second state information from the other server to obtain the second state information. A server that receives from other servers. The server according to any one of claims 10 to 14.
The user device is a server that is a storage. A reception step of receiving the first state information indicating the state of the user device connected to the user terminal from the user terminal, and
An analysis step that performs analysis based on the first state information received by the reception step, and
A first transmission step of transmitting analysis information indicating the result of the analysis by the analysis step to the user terminal, and
A calculation step for calculating the second state information based on the first state information received by the reception step, and
When there is a request from the user terminal according to the analysis information, the second calculated by the calculation step is sent to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal. The second transmission step to transmit the status information and
Service provision method including. The first state information indicating the state of the user device connected to the user terminal is received from the user terminal, and the analysis information indicating the result of the analysis based on the received first state information is transmitted to the user terminal and received. It is a service providing method by a server that can cooperate with another server that calculates the second state information based on the first state information.
When there is a request from the user terminal according to the analysis information, a receiving step of receiving the second state information from the other server and
A derivation step for deriving the proposal information indicating the proposal content based on the second state information received by the reception step, and a derivation step.
A transmission step of transmitting the proposed information derived by the derivation step to the user terminal, and
Service provision method including. A reception step of receiving the first state information indicating the state of the user device connected to the user terminal from the user terminal, and
An analysis step that performs analysis based on the first state information received by the reception step, and
A first transmission step of transmitting analysis information indicating the result of the analysis by the analysis step to the user terminal, and
A calculation step for calculating the second state information based on the first state information received by the reception step, and
When there is a request from the user terminal according to the analysis information, the second calculated by the calculation step is sent to another server that transmits the proposal information indicating the proposal content based on the second state information to the user terminal. The second transmission step to transmit the status information and
A service-providing program that allows a computer to execute. The first state information indicating the state of the user device connected to the user terminal is received from the user terminal, and the analysis information indicating the result of the analysis based on the received first state information is transmitted to the user terminal and received. It is a service providing method by a server that can cooperate with another server that calculates the second state information based on the first state information.
When there is a request from the user terminal according to the analysis information, a receiving step of receiving the second state information from the other server and
A derivation step for deriving the proposal information indicating the proposal content based on the second state information received by the reception step, and a derivation step.
A transmission step of transmitting the proposed information derived by the derivation step to the user terminal, and
A service-providing program that allows a computer to execute.

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