JP2021044737A - System, device and program for digital name tag display changeover - Google Patents

Abstract

To enable displaying on a digital name tag the name of a service person by a notation with a language suitable for a person to be serviced so as not to hinder servicing.SOLUTION: A microphone 111 converts dialogue between a service person and a person to be serviced into a voice signal. Based on the voice signal, a digital name tag display changeover device 200 discriminates a spoken language used in the dialogue. A reader 112 reads personal identification information which includes country information from the identification card of the service partner. Based on the read personal identification information, the digital name tag display changeover device 200 discriminates the language of a target country corresponding to the country indicated in the country information. On an information terminal 113, a selection language selected by the determination of the service person is specified. The digital name tag display changeover device 200 causes a digital name tag 300 to display the service person name by the notation of at least one of the spoken language, the language of the target country and the selection language.SELECTED DRAWING: Figure 2

Description

The present invention relates to a technique for switching the display of a digital name tag.

If the name of the customer is communicated to the customer, the customer service will be smooth. And the feeling of hospitality can be easily conveyed to the customer service partner.

The description on the name tag is generally fixed. In places where Japanese and foreigners are served, the name written in Japanese and the name written in English may be written together on the name tag.
However, if the customer service partner does not understand both Japanese and English, the customer service partner's name cannot be communicated.
Therefore, even if the name written in Japanese and the name written in English are written together on the name tag, it is not always sufficient from the viewpoint of caring for the customer and hospitality.

Patent Document 1 discloses a nameplate.
This nameplate has a switch. Then, the Japanese display and the European display can be switched by switching the switch.

Japanese Unexamined Patent Publication No. 7-5842

When the nameplate of Patent Document 1 is used in a customer service place, the customer service person may switch the nameplate during the customer service, which may rather hinder the customer service.

An object of the present invention is to enable the name of a customer service person to be displayed on a digital name tag in a language suitable for the customer service partner so as not to interfere with the customer service.

The digital name tag display switching system of the present invention
A digital name tag that displays the name of the customer, which is the name of the customer,
A microphone that converts the conversation between the customer and the customer into a voice signal,
A voice recognition unit that determines the language used in the conversation as the utterance language based on the voice signal, and
It is provided with a display language switching unit for displaying the customer name on the digital name tag in the notation in the utterance language.

The digital name tag display switching system further
A reader who reads identification information including country information from the identification card of the customer service partner,
It is equipped with a national language discriminating unit that discriminates the language corresponding to the country shown in the country information in the read identification information as the target national language.
The display language switching unit is
The customer name is displayed on the digital name tag in at least one of the target national language and the utterance language.

The display language switching unit displays the customer name on the digital name tag in the notation in the utterance language, determines whether the target national language is the same as the utterance language, and when the target national language is different from the utterance language. In addition, the notation of the customer name on the digital name tag is changed from the notation in the spoken language to the notation in the target national language.

The digital name tag display switching system further
It is equipped with an information terminal to which the selected language, which is the language selected by the judgment of the customer service, is specified.
The display language switching unit is
The customer name is displayed on the digital name tag in at least one of the selected language, the target national language, and the utterance language.

The display language switching unit displays the customer name on the digital name tag in the notation in the spoken language, compares the target national language with the spoken language, and when the target national language is different from the spoken language, the digital name tag. The notation of the customer name displayed in is changed from the notation in the spoken language to the notation in the target language, and the display language used for the notation of the customer name on the digital name tag is compared with the selected language. When the selected language is different from the display language, the notation of the customer name on the digital name tag is changed from the notation in the display language to the notation in the selected language.

The digital name tag display switching system further includes a display language notification unit.
The display language notification unit
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the utterance language when the customer name is displayed on the digital name tag in the utterance language. Is displayed on the information terminal,
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the target language when the customer name is displayed on the digital name tag in the target language. Is displayed on the information terminal,
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the selected language when the customer name is displayed on the digital name tag in the notation in the selected language. Is displayed on the information terminal.

The digital name tag display switching system of the present invention
A digital name tag that displays the name of the customer, which is the name of the customer,
With a reader who reads identification information including country information from the identification card of the customer service partner,
A national language discriminating unit that discriminates the language corresponding to the country shown in the country information in the read identification information as the target national language, and
It is provided with a display language switching unit for displaying the customer name on the digital name tag in the notation in the target national language.

The digital name tag display switching system of the present invention
A digital name tag that displays the name of the customer, which is the name of the customer,
An information terminal to which the selected language, which is the language selected by the judgment of the customer service, is specified, and
A display language switching unit for displaying the customer name on the digital name tag in the notation in the selected language is provided.

The digital name tag display switching device of the present invention
A voice recognition unit that receives the voice signal from a microphone that converts a conversation between the customer and the customer service partner into a voice signal and determines the language used in the conversation as the utterance language based on the voice signal.
It is provided with a display language switching unit that displays the customer service name on the digital name tag in the notation in the utterance language by communicating with the digital name tag.

The digital name tag display switching device of the present invention
The identification information including the country information is read from the identification card of the customer service partner. The identification information is received from the reader, and the language corresponding to the country shown in the country information in the identification information is determined as the target national language. Japanese language discrimination department and
It is provided with a display language switching unit that displays the customer service name on the digital name tag in the notation in the target national language by communicating with the digital name tag.

The digital name tag display switching device of the present invention
A request reception unit that receives a language switching request including the name of the selected language from an information terminal to which the selected language, which is the language selected by the customer's judgment, is specified.
It is provided with a display language switching unit that displays the customer service name on the digital name tag in the notation in the selected language identified by the name included in the received language switching request by communicating with the digital name tag.

The digital name tag display switching program of the present invention
A voice recognition unit that receives the voice signal from a microphone that converts a conversation between the customer and the customer service partner into a voice signal and determines the language used in the conversation as the utterance language based on the voice signal.
As a display language switching unit that displays the customer's name on the digital name tag in the notation in the utterance language by communicating with the digital name tag.
Make your computer work.

The digital name tag display switching program of the present invention
The identification information including the country information is read from the identification card of the customer service partner. The identification information is received from the reader, and the language corresponding to the country shown in the country information in the identification information is determined as the target national language. Japanese language discrimination department and
As a display language switching unit that displays the customer service name on the digital name tag in the target national language by communicating with the digital name tag.
Make your computer work.

The digital name tag display switching program of the present invention
A request reception unit that receives a language switching request including the name of the selected language from an information terminal to which the selected language, which is the language selected by the customer's judgment, is specified.
As a display language switching unit that displays the customer's name on the digital name tag in the notation in the selected language identified by the name included in the received language switching request by communicating with the digital name tag.
Make your computer work.

According to the present invention, it is possible to display the name of the customer service person on the digital name tag in a notation in a language suitable for the customer service partner so as not to interfere with the customer service.

The figure which shows the specific example of the customer service which can be realized by Embodiment 1. FIG. The block diagram of the digital name tag display switching system 100 in Embodiment 1. FIG. FIG. 5 is a configuration diagram of a digital name tag display switching device 200 according to the first embodiment. The block diagram of the storage part 290 in Embodiment 1. FIG. The block diagram of the place management data 291 in Embodiment 1. FIG. The block diagram of the name tag management data 292 in Embodiment 1. FIG. The block diagram of the staff management data 293 in Embodiment 1. FIG. The block diagram of the national language list 294 in Embodiment 1. The block diagram of the digital name tag 300 in Embodiment 1. FIG. The block diagram of the display 320 of the digital wearing name tag 300A in Embodiment 1. FIG. The block diagram of the display 320 of the digital desk name tag 300B in Embodiment 1. FIG. The block diagram of the name tag template 391 in Embodiment 1. FIG. The flowchart of the digital name tag display switching method in Embodiment 1. The flowchart of the utterance language display process (S110) in Embodiment 1. The flowchart of the target national language display processing (S120) in Embodiment 1. The flowchart of the selected language display process (S130) in Embodiment 1.

In embodiments and drawings, the same or corresponding elements are designated by the same reference numerals. The description of the elements with the same reference numerals as the described elements will be omitted or simplified as appropriate. The arrows in the figure mainly indicate the flow of data or the flow of processing.

Embodiment 1.
A form for displaying the name of the customer on the digital name tag in a notation in a language suitable for the customer is described with reference to FIGS. 1 to 16.

*** Outline explanation ***
A specific example of the customer service that can be realized by the first embodiment will be described with reference to FIG.
The person (staff) who serves customers is referred to as "customer service person 191".
The person who serves customers is referred to as "customer service partner 192".
The name of the customer service person 191 is referred to as a "customer service person name".
Specifically, a scene in which a customer service person 191 keeps a passport from a customer service partner 192 and performs a check-in procedure at an airport check-in counter will be described.

The customer service person 191 wears a digital name tag. The digital name tag to be worn is referred to as "digital wearing name tag 300A".
A digital name tag is placed at the check-in counter. A digital name tag for a desktop is referred to as a "digital desktop name tag 300B".

(1) At the start of customer service, the customer service name is displayed in Japanese on each of the digital wearing name tag 300A and the digital desktop name tag 300B.
When the conversation between the customer service person 191 and the customer service partner 192 starts, the conversation is picked up by the microphone. For example, a microphone on a headset or smartphone picks up a conversation.
Speech recognition for the picked-up conversation determines the type of language used in the conversation. The language determined at this time is called a "speaking language".

(2) Suppose that the speaking language was Chinese.
In this case, the notation of the customer service name is updated from the Japanese notation to the Chinese notation on each of the digital wearing name tag 300A and the digital desktop name tag 300B.

The passport reader reads the identification information of the customer service partner 192 from the passport. Identification information includes country information that indicates the country, such as the country of issue of the passport. The language corresponding to the country shown in the country information is called the "target national language".

(3) It is assumed that the target national language is English.
In this case, the notation of the customer service name is updated from the Chinese notation to the English notation on each of the digital wearing name tag 300A and the digital desktop name tag 300B.

The customer service person 191 determines a language suitable for the customer service partner 192 through a conversation with the customer service partner 192. The language selected by the judgment of the customer service person 191 is referred to as a "selected language".
The customer service person 191 inputs the name of the selected language into a terminal such as a smartphone.

(4) Assume that the selected language was Chinese.
In this case, the notation of the customer service name is changed from the English notation to the Chinese notation on each of the digital wearing name tag 300A and the digital desktop name tag 300B.

As a result, even if the customer service partner 192 is a foreigner, the customer service partner name is transmitted to the customer service partner 192, so that the customer service can be performed smoothly.

*** Explanation of configuration ***
The configuration of the digital name tag display switching system 100 will be described with reference to FIG.
Each device constituting the digital name tag display switching system 100 is installed in the customer service place 101, the machine room 102, or the customer service place vicinity 103.

The customer service place 101 is a place where customer service is performed.
A specific example of the customer service place 101 is an airport check-in counter.

A microphone 111, a reader 112, an information terminal 113, and a digital name tag 300 are installed in the customer service place 101.

The microphone 111 is a device that converts sound into an electric signal.
For example, the microphone 111 is built in the headphones worn by the customer service person 191 or the information terminal 113 used by the customer service person 191. Alternatively, the microphone 111 may be a smart speaker (AI speaker). When the microphone 111 has a built-in information terminal 113 or is composed of a smart speaker, the utterance of the customer service partner 192 is more likely to be picked up.

The reader 112 is a device for reading various information.
For example, the reader 112 is a card reader that reads various information from an IC chip, or an OCR that reads characters written on a document. However, the method of reading the information by the reader 112 is arbitrary.
IC is an abbreviation for Integrated Circuit.
OCR is an abbreviation for Optical Character Recognition / Reader.
A specific example of the reader 112 is a passport reader.

The information terminal 113 is a computer used by the customer service person 191.
A specific example of the information terminal 113 is a smart phone or a tablet terminal.

The digital name tag 300 is a device capable of displaying the customer service name.

The language used to indicate the customer name displayed on the digital name tag 300 is referred to as a "display language".

The machine room 102 is a room in which the digital name tag display switching device 200 is installed.
The digital name tag display switching device 200 is a computer that controls for switching the display language of the digital name tag 300.

The customer service location 103 is a location close to the customer service location 101.
A wireless communication device 119 is deployed near the customer service place 103.
A specific example of the wireless communication device 119 is a wireless LAN router or an access point.
LAN is an abbreviation for Local Area Network.

The microphone 111, the reader 112, the information terminal 113, and the digital name tag 300 communicate with the digital name tag display switching device 200.
For example, each of the microphone 111 (headset) and the reader 112 communicates with the digital name tag display switching device 200 by a wired connection.
For example, the information terminal 113 communicates with the digital name tag display switching device 200 via the Internet.
For example, the digital name tag 300 communicates with the digital name tag display switching device 200 via the wireless communication device 119.

The configuration of the digital name tag display switching device 200 will be described with reference to FIG.
The digital name tag display switching device 200 includes hardware such as a processor 201, a memory 202, an auxiliary storage device 203, a communication device 204, and an input / output interface 205. These hardware are connected to each other via signal lines.

The processor 201 is an IC that performs arithmetic processing and controls other hardware. For example, processor 201 is a CPU, DSP or GPU.
IC is an abbreviation for Integrated Circuit.
CPU is an abbreviation for Central Processing Unit.
DSP is an abbreviation for Digital Signal Processor.
GPU is an abbreviation for Graphics Processing Unit.

The memory 202 is a volatile or non-volatile storage device. The memory 202 is also referred to as a main storage device or a main memory. For example, the memory 202 is a RAM. The data stored in the memory 202 is stored in the auxiliary storage device 203 as needed.
RAM is an abbreviation for Random Access Memory.

The auxiliary storage device 203 is a non-volatile storage device. For example, the auxiliary storage device 203 is a ROM, HDD, or flash memory. The data stored in the auxiliary storage device 203 is loaded into the memory 202 as needed.
ROM is an abbreviation for Read Only Memory.
HDD is an abbreviation for Hard Disk Drive.

Communication device 204 is a receiver and a transmitter. For example, the communication device 204 is a communication chip or NIC.
NIC is an abbreviation for Network Interface Card.

The input / output interface 205 is a port to which an input device and an output device are connected. For example, the input / output interface 205 is a USB terminal, the input device is a keyboard and a mouse, and the output device is a display.
USB is an abbreviation for Universal Serial Bus.

The digital name tag display switching device 200 includes elements such as a customer service registration unit 211, a voice recognition unit 221, a national language discrimination unit 222, a request reception unit 223, a display language switching unit 231 and a display language notification unit 232. These elements are realized in software.

The auxiliary storage device 203 is used as a customer service registration unit 211, a voice recognition unit 221, a national language discrimination unit 222, a request reception unit 223, a display language switching unit 231 and a display language notification unit 232 to switch the digital name tag display for operating the computer. The program is remembered. The digital name tag display switching program is loaded into the memory 202 and executed by the processor 201.
The OS is further stored in the auxiliary storage device 203. At least part of the OS is loaded into memory 202 and executed by processor 201.
The processor 201 executes the digital name tag display switching program while executing the OS.
OS is an abbreviation for Operating System.

The input / output data of the digital name tag display switching program is stored in the storage unit 290.
The memory 202 functions as a storage unit 290. However, a storage device such as an auxiliary storage device 203, a register in the processor 201, and a cache memory in the processor 201 may function as a storage unit 290 instead of the memory 202 or together with the memory 202.

The digital name tag display switching device 200 may include a plurality of processors that replace the processor 201. The plurality of processors share the functions of the processor 201.

The digital name tag display switching program can record (store) on a non-volatile recording medium such as an optical disk or a flash memory so that it can be read by a computer.

The configuration of the storage unit 290 will be described with reference to FIG.
The storage unit 290 stores location management data 291, name tag management data 292, staff management data 293, national language list 294, and the like.

The configuration of the location management data 291 will be described with reference to FIG.
The place management data 291 is data for managing one or more customer service places 101.
The place management data 291 associates the place ID, the device list, the name tag list, the customer service ID, and the terminal address with each other. ID is an abbreviation for an identifier.
A set of a place ID, a device list, a name tag list, a customer service ID, and a terminal address is called a "place management record".
The place ID identifies the customer service place 101.
The device list shows the microphone ID and the reader ID.
The microphone ID identifies the microphone 111.
The reader ID identifies the reader 112.
The name tag list shows a worn name tag ID and a desktop name tag ID.
The wearing name tag ID identifies the digital wearing name tag 300A.
The desktop name tag ID identifies the digital desktop name tag 300B.
The customer service ID identifies the customer service 191.
The terminal address is the communication address of the information terminal 113. Specifically, the communication address is an IP address and a MAC address.
IP is an abbreviation for Internet Protocol.
MAC is an abbreviation for Medium Access Control.

The configuration of the name tag management data 292 will be described with reference to FIG.
The name tag management data 292 is data for managing one or more digital name tags 300.
The name tag management data 292 associates the name tag ID, the name tag address, the name field ID, and the message field ID with each other.
The pair of the name tag ID, the name tag address, the name field ID, and the message field ID is called a "name tag management record".
The name tag ID identifies the digital name tag 300.
The name tag address is the communication address of the digital name tag 300.
The name field ID identifies the name field of the digital name tag 300. The name field of the digital name tag 300 will be described later.
The message field ID identifies the message field of the digital name tag 300. The message field of the digital name tag 300 will be described later.

The configuration of the staff management data 293 will be described with reference to FIG. 7.
The staff management data 293 is data for managing one or more staff.
The staff management data 293 associates the staff ID, the display name list, and the display message list with each other.
The pair of the staff ID, the display name list, and the display message list is called a "staff management record".
The staff ID identifies the staff.
The display name list shows the staff names written in each language. For example, the display name list shows staff names in Japanese, English, Chinese, and Korean, respectively.
The display message list shows the messages written in each language. For example, the display message list shows messages in Japanese, English, Chinese, and Korean, respectively.

The structure of the national language list 294 will be described with reference to FIG.
The national language list 294 is data showing the national languages of each country.
In the national language list 294, the country name and the language name are associated with each other. Names such as country names or language names are a type of ID.

The configuration of the digital name tag 300 will be described with reference to FIG.
The digital name tag 300 includes hardware such as a processor 301, a memory 302, a wireless communication device 303, a battery 304, and a display 320. These hardware are connected to each other via signal lines.

The processor 301 is an IC that performs arithmetic processing and controls other hardware. For example, the processor 301 is a CPU.
The memory 302 is a volatile or non-volatile storage device. The memory 302 is also referred to as a main storage device or a main memory. For example, the memory 302 is a flash memory.
The wireless communication device 303 is a receiver and a transmitter. For example, the wireless communication device 303 is a communication chip.
The battery 304 is a power source that supplies electric power to each hardware. For example, the battery 304 is a battery.
The display 320 is a rewritable display medium. For example, the digital name tag 300 is an electronic paper.

The name tag template 391 and the like are stored in the memory 302.

The configuration of the display 320 of the digital wearing name tag 300A will be described with reference to FIG.
The display 320 has a display area 321.
The display area 321 is a displayable area. A part of the display area 321 is referred to as a "partial area".
The display area 321 has a logo field 329 and a name field 322.
The logo column 329 is a partial area in which an arbitrary design (logo type) is displayed. Specifically, the logotype (company logo) of the company that provides the customer service is displayed in the logo column 329.
The name field 322 is a partial area in which the customer service name is displayed.

The configuration of the display 320 of the digital desktop name tag 300B will be described with reference to FIG.
The display 320 has a display area 321.
The display area 321 has a logo field 329, a name field 322, and a message field 323.
The message field 323 is a partial area in which a message to the customer service partner 192 is displayed.

The configuration of the name tag template 391 will be described with reference to FIG.
The name tag template 391 is data for managing the display area 321 of the display 320.
The name tag template 391 associates the area ID and the area information with each other.
The area ID identifies a sub-area.
The area information identifies a sub-area. For example, the square subregion is specified by the coordinate values of each of the four vertices.

*** Explanation of operation ***
The operation procedure of the digital name tag display switching system 100 corresponds to the digital name tag display switching method. Further, the operation procedure of the digital name tag display switching system 100 (particularly the digital name tag display switching device 200) corresponds to the processing procedure by the digital name tag display switching program.

A digital name tag display switching method will be described with reference to FIG.
In step S101, the customer service registration unit 211 of the digital name tag display switching device 200 registers customer service information (customer ID and terminal address) in the location management record.

For example, customer service information is registered as follows.
The customer service person 191 inputs the place ID and the staff ID to the information terminal 113 when starting the customer service business at the customer service place 101.
The information terminal 113 transmits a registration request including the input location ID, the input staff ID, and the source address to the digital name tag display switching device 200.
The customer service registration unit 211 of the digital name tag display switching device 200 receives the registration request.
The customer service registration unit 211 selects a place management record including the same place ID as the place ID included in the registration request from the place management data 291.
The customer service registration unit 211 overwrites the customer ID field of the selected location management record with the staff ID included in the registration request.
The customer service registration unit 211 updates the terminal address field of the selected location management record with the source address of the received registration request.

In step S110, the display language switching unit 231 of the digital name tag display switching device 200 causes the digital name tag 300 to display the customer service name in the notation in the utterance language.
The process of step S110 is referred to as "spoken language display process".
The details of the utterance language display process (S110) will be described later.

In step S120, the display language switching unit 231 of the digital name tag display switching device 200 causes the digital name tag 300 to display the customer service name in the target national language.
The process of step S120 is referred to as "target language display process".
The details of the target national language display process (S120) will be described later.

In step S130, the display language switching unit 231 of the digital name tag display switching device 200 causes the digital name tag 300 to display the customer service name in the notation in the selected language.
The process of step S130 is referred to as "selected language display process".
The details of the selected language display process (S130) will be described later.

The procedure of the utterance language display process (S110) will be described with reference to FIG.
In step S111, a conversation begins between the customer service person 191 and the customer service partner 192.
The microphone 111 picks up the conversation and converts the picked up conversation into a voice signal (electric signal).
Then, the microphone 111 transmits the microphone ID and the voice signal to the digital name tag display switching device 200.

In step S112, the voice recognition unit 221 of the digital name tag display switching device 200 receives the microphone ID and the voice signal.
Then, the voice recognition unit 221 determines the language used in the conversation by executing voice recognition on the received voice signal. The language to be discriminated is the "speech language".
The voice recognition executed by the voice recognition unit 221 may be the existing voice recognition.

In step S113, the display language switching unit 231 of the digital name tag display switching device 200 generates display data A including the customer name and name field ID in the spoken language, and the generated display data A is used as the digital wearing name tag 300A. Send to.
Further, the display language switching unit 231 generates display data B including the customer name and name field ID in the utterance language notation, and the message and message field ID in the utterance language notation, and the generated display data B is used as a digital desktop name tag. Send to 300B.
The method of generating the display data A and the display data B will be described later.

In step S114, the digital wearing name tag 300A receives the display data A.
Then, the digital wearing name tag 300A displays the customer name in the spoken language notation included in the display data A in the name field 322 of the display 320.

The customer name in the spoken language is displayed as follows.
First, the processor 301 extracts the area information associated with the same area ID as the name field ID included in the display data A from the name tag template 391.
Then, the processor 301 displays the customer service person name in the utterance language notation in the partial area specified by the extracted area information.

In step S115, the digital desktop name tag 300B receives the display data B.
Then, the digital desktop name tag 300B displays the customer name in the spoken language notation included in the display data B in the name field 322 of the display 320.
Further, the digital desktop name tag 300B displays the message of the utterance language notation included in the display data B in the message field 323 of the display 320.

The customer name in the spoken language is displayed as follows.
First, the processor 301 extracts the area information associated with the same area ID as the name field ID included in the display data B from the name tag template 391.
Then, the processor 301 displays the customer service person name in the utterance language notation in the partial area specified by the extracted area information.

The message in the spoken language is displayed as follows.
First, the processor 301 extracts the area information associated with the same area ID as the message field ID included in the display data B from the name tag template 391.
Then, the processor 301 displays the message of the utterance language notation in the partial area specified by the extracted area information.

In step S116, the display language notification unit 232 of the digital name tag display switching device 200 generates notification data including the language name of the utterance language, and transmits the generated notification data to the information terminal 113.

Notification data is sent as follows.
In step S113, a location management record including the same microphone ID as the microphone ID received in step S112 is extracted from the location management data 291.
The display language notification unit 232 extracts the terminal address from the extracted location management record.
Then, the display language notification unit 232 transmits the notification data using the extracted terminal address as the destination address.

In step S117, the information terminal 113 receives the notification data.
The information terminal 113 extracts the language name from the received notification data. The language identified by the extracted language name is the current display language. The current display language is the utterance language.
Then, the information terminal 113 displays a message on the screen for notifying the customer service person 191 of the current display language (speech language).

For example, the information terminal 113 generates a message such as "The current display language is XX." "XX" represents the language name of the display language.

Such a message is referred to as a "display language notification".
The display language notification is a notification for notifying the customer service person 191 in which language the notation of the customer service person name displayed on the digital name tag 300 is.

The procedure of the target national language display process (S120) will be described with reference to FIG.
In step S121, the customer service person 191 receives an identification card from the customer service partner 192, and places the received identification card in the reading unit of the reader 112. A specific example of an ID card is a passport.
The reader 112 reads the identification information from the identification card. Identification information includes country information. Specific examples of country information are information indicating the country of issue of the passport or information indicating the nationality of the customer service partner 192.
The reader 112 transmits the reader ID and the read identification information to the digital name tag display switching device 200.

In step S122, the national language determination unit 222 of the digital name tag display switching device 200 receives the reader ID and the identification information.
The national language discrimination unit 222 extracts the country information from the received identification information.
Then, the national language discrimination unit 222 discriminates the language corresponding to the country shown in the extracted country information. The language to be discriminated is the "target national language".

The target national language is determined as follows.
The national language discrimination unit 222 extracts a language name associated with the same country name as the country name shown in the extracted country information from the national language list 294. The target language is the language identified by the extracted language name.

In step S123, the display language switching unit 231 of the digital name tag display switching device 200 determines whether the target national language is the same as the current display language (speech language).
When the target national language is the same as the current display language, it is not necessary to switch the display language, so the target national language display process (S120) ends.
If the target language is different from the current display language, the process proceeds to step S124.

In step S124, the display language switching unit 231 generates the display data A including the customer service person name and the name field ID written in the target national language, and transmits the generated display data A to the digital wearing name tag 300A.
Further, the display language switching unit 231 generates display data B including the customer name and name field ID written in the target language, and the message and message field ID written in the target language, and the generated display data B is used as a digital desktop name tag. Send to 300B.
The method of generating the display data A and the display data B will be described later.

In step S125, the digital wearing name tag 300A receives the display data A.
Then, the digital wearing name tag 300A displays the customer service person name in the target national language included in the display data A in the name field 322 of the display 320.

The method of displaying the customer service name in the target national language is the same as the method of displaying the customer service name in the spoken language (see step S114 of FIG. 14).

In step S126, the digital desktop name tag 300B receives the display data B.
Then, the digital desktop name tag 300B displays the customer service person name in the target national language included in the display data B in the name field 322 of the display 320.
Further, the digital desktop name tag 300B displays a message in the target language notation included in the display data B in the message field 323 of the display 320.

The method of displaying the customer service name in the target national language is the same as the method of displaying the customer service name in the spoken language (see step S115 in FIG. 14).
The method of displaying the message in the target language notation is the same as the method of displaying the message in the spoken language (see step S115 in FIG. 14).

In step S127, the display language notification unit 232 of the digital name tag display switching device 200 generates notification data including the language name of the target national language, and transmits the generated notification data to the information terminal 113.

Notification data is sent as follows.
In step S124, a location management record including the same reader ID as the reader ID received in step S122 is extracted from the location management data 291.
The display language notification unit 232 extracts the terminal address from the extracted location management record.
Then, the display language notification unit 232 transmits the notification data using the extracted terminal address as the destination address.

In step S128, the information terminal 113 receives the notification data.
The information terminal 113 extracts the language name from the received notification data. The language identified by the extracted language name is the current display language. The current display language is the target national language.
Then, the information terminal 113 displays a message (display language notification) for notifying the customer service 191 of the current display language (target national language) on the screen.

The procedure of the selected language display process (S130) will be described with reference to FIG.
In step S131, the customer service person 191 determines a language suitable for the customer service partner 192 through a conversation with the customer service partner 192. The language to be judged is the "selected language". The name of the selected language is referred to as the "selected language name".
The customer service person 191 confirms the screen of the information terminal 113. The current display language is displayed on the screen of the information terminal 113 (see step S117 in FIG. 14 or step S128 in FIG. 15).
The customer service person 191 determines whether the selected language is the same as the current display language.

When the selected language is the same as the current display language, it is not necessary to switch the display language, so the selected language display process (S130) ends.

When the selected language is different from the current display language, the customer service person 191 designates the selected language to the information terminal 113. For example, the information terminal 113 displays a language name list indicating one or more language names on the screen. Then, the customer service person 191 selects one language name from the language name list. The language identified by the selected language name is the selected language.
Then, the information terminal 113 transmits a language switching request including the selected language name to the digital name tag display switching device 200.

In step S132, the request reception unit 223 of the digital name tag display switching device 200 receives the language switching request and extracts the selected language name from the received language switching request.

In step S133, the display language switching unit 231 of the digital name tag display switching device 200 determines whether the selected language is the same as the current display language.
When the selected language is the same as the current display language, it is not necessary to switch the display language, so the selected language display process (S130) ends.
If the selected language is different from the current display language, the process proceeds to step S134.

In step S134, the display language switching unit 231 generates the display data A including the customer service name and the name field ID in the selected language notation, and transmits the generated display data A to the digital wearing name tag 300A.
Further, the display language switching unit 231 generates display data B including the customer name and name field ID in the selected language notation, and the message and message field ID in the selected language notation, and the generated display data B is used as a digital desktop name tag. Send to 300B.
The method of generating the display data A and the display data B will be described later.

In step S135, the digital wearing name tag 300A receives the display data A.
Then, the digital wearing name tag 300A displays the customer service person name in the selected language notation included in the display data A in the name field 322 of the display 320.

The method of displaying the customer name in the selected language notation is the same as the method of displaying the customer name in the spoken language (see step S114 of FIG. 14).

In step S136, the digital desktop name tag 300B receives the display data B.
Then, the digital desktop name tag 300B displays the customer service person name in the selected language notation included in the display data B in the name field 322 of the display 320.
Further, the digital desktop name tag 300B displays a message in the selected language notation included in the display data B in the message field 323 of the display 320.

The method of displaying the customer name in the selected language notation is the same as the method of displaying the customer name in the spoken language (see step S115 in FIG. 14).
The method of displaying the message in the selected language notation is the same as the method of displaying the message in the spoken language notation (see step S115 in FIG. 14).

In step S137, the display language notification unit 232 of the digital name tag display switching device 200 generates notification data including the selected language name, and transmits the generated notification data to the information terminal 113.

Notification data is sent as follows.
The display language notification unit 232 extracts the source address (terminal address) from the language switching request received in step S132.
Then, the display language notification unit 232 transmits the notification data using the extracted terminal address as the destination address.

In step S138, the information terminal 113 receives the notification data.
The information terminal 113 extracts the language name from the received notification data. The language identified by the extracted language name is the current display language. The current display language is the selected language.
Then, the information terminal 113 displays a message (display language notification) for notifying the customer service 191 of the current display language (selected language) on the screen.

The method of generating the display data A to be transmitted to the digital wearing name tag 300A will be described below.
First, the display language switching unit 231 extracts the corresponding place management record from the place management data 291.
The corresponding location management record in step S113 (see FIG. 14) is a location management record including the same microphone ID as the microphone ID received in step S112.
The corresponding location management record in step S124 (see FIG. 15) is a location management record including the same reader ID as the reader ID received in step S122.
The corresponding location management record in step S134 (see FIG. 16) is a location management record including the same terminal address as the source address of the language switching request received in step S132.

Next, the display language switching unit 231 extracts the wearing name tag ID and the customer service ID from the corresponding place management record.

Next, the display language switching unit 231 extracts the corresponding staff management record from the staff management data 293.
The corresponding staff management record is a staff management record including the same staff ID as the customer service ID extracted from the corresponding place management record.

Next, the display language switching unit 231 extracts the customer service name of the corresponding notation from the corresponding staff management record.
The customer service name in the corresponding notation in step S113 (see FIG. 14) is a display name in the utterance language notation.
The customer service name in the corresponding notation in step S124 (see FIG. 15) is a display name in the target national language notation.
The customer service name in the corresponding notation in step S134 (see FIG. 16) is a display name in the selected language notation.

Next, the display language switching unit 231 extracts the corresponding name tag management record from the name tag management data 292.
The corresponding name tag management record is a name tag management record including the same name tag ID as the worn name tag ID extracted from the corresponding place management record.

Next, the display language switching unit 231 extracts the name tag address and the name field ID from the corresponding name tag management record.

Then, the display language switching unit 231 generates data in which the name tag address is the destination address, including the customer service name and the name field ID of the corresponding notation. The generated data is the display data A.

The method of generating the display data B to be transmitted to the digital desktop name tag 300B will be described below.
First, the display language switching unit 231 extracts the corresponding place management record from the place management data 291. The relevant location management record is as described above.

Next, the display language switching unit 231 extracts the desktop name tag ID and the customer service ID from the corresponding place management record.

Next, the display language switching unit 231 extracts the corresponding staff management record from the staff management data 293. The relevant staff management record is as described above.

Next, the display language switching unit 231 extracts the customer service name of the corresponding notation and the message of the corresponding notation from the corresponding staff management record.
The customer service name in the corresponding notation is as described above.
The message of the corresponding notation in step S113 (see FIG. 14) is a display message of the utterance language notation.
The message of the corresponding notation in step S124 (see FIG. 15) is a display message of the target national language notation.
The message of the corresponding notation in step S134 (see FIG. 16) is a display message of the selected language notation.

Next, the display language switching unit 231 extracts the corresponding name tag management record from the name tag management data 292.
The corresponding name tag management record is a name tag management record including the same name tag ID as the desktop name tag ID extracted from the corresponding place management record.

Next, the display language switching unit 231 extracts the name tag address, the name field ID, and the message field ID from the corresponding name tag management record.

Then, the display language switching unit 231 generates data in which the customer name and name field ID of the corresponding notation, the message of the corresponding notation, and the message field ID are included, and the name tag address is the destination address. The generated data is display data B.

*** Explanation of Examples ***
The three processes of the utterance language display process (S110), the target national language display process (S120), and the selected language display process (S130) may be executed in a different order. Moreover, any one or two processes may be executed.
The selected language display process (S130) may be executed after the customer name (and message) in the utterance language notation is displayed on the digital name tag 300 by the utterance language display process (S110). In this case, the customer name (and message) in the spoken language is switched to the customer name (and message) in the selected language.
The spoken language display process (S110) may be executed after the customer name (and message) written in the target language is displayed on the digital name tag 300 by the target language display process (S120). In this case, the customer name (and message) in the target language is switched to the customer name (and message) in the spoken language.
The utterance language display process (S110) may be executed after the customer name (and message) in the selected language notation is displayed on the digital name tag 300 by the selected language display process (S130). In this case, the customer name (and message) in the selected language notation is switched to the customer name (and message) in the spoken language.
The target national language display process (S120) may be executed after the customer name (and message) in the selected language notation is displayed on the digital name tag 300 by the selected language display process (S130). In this case, the customer name (and message) in the selected language is switched to the customer name (and message) in the target language.
At this time, regarding the target national language display process (S120) shown in FIG. 15, the process in step S123 determines whether or not the currently displayed language and the target national language are the same, or the process in step S123 is omitted. It may be configured. The same applies to step S133 of the selected language display process (S130) shown in FIG.
Further, regarding the utterance language display process (S110) shown in FIG. 14, after step S112, a process of determining whether or not the currently displayed language and the utterance language are the same is added, and if it is determined that they are the same, the utterance language is displayed. It may be configured to end the process (S110).

On the digital name tag 300, the customer service name (and the message) may be written together in the notation in two or more languages of the utterance language, the target national language, and the selected language.

When the display name (and display message) of the notation in the utterance language, the target language or the selected language is not registered in the staff management data 293, the display language switching unit 231 uses the notation in the default language (for example, English) to indicate the customer name. (And the message) may be displayed on the digital name tag 300.
Further, if it can be determined only by the utterance language, the target language, or the selected language, the customer service name (and the message) may be displayed in that language. Furthermore, if it is not possible to distinguish between the utterance language, the target language, and the selected language, a reference language (for example, English) may be set and the customer service name (and message) may be displayed in the reference language.

In the display 320 of the digital name tag 300, the logo field 329 may not be in the display area 321.
On the digital name tag 300, a logotype such as a company logo may be printed on a portion other than the display area 321.

*** Effect of Embodiment 1 ***
According to the first embodiment, the name of the customer service person 191 can be displayed on the digital name tag 300 in a language suitable for the customer service partner 192 so as not to interfere with the customer service.

By determining the display language in three stages of the spoken language display process (S110), the target national language display process (S120), and the selected language display process (S130), the name of the customer service person 191 is expressed in a more suitable language. Can be displayed on the digital name tag 300.

By the utterance language display process (S110), the customer name written in the utterance language can be automatically displayed on the digital name tag 300 even before the identification card of the customer service partner 192 is presented.
By the target national language display process (S120), the customer service person name written in the target national language can be automatically displayed on the digital name tag 300 according to the country information written on the identification card presented by the customer service partner 192.
By the selected language display process (S130), the customer name written in the selected language can be displayed on the digital name tag 300 according to the determination of the customer service person 191.

The first embodiment can be used, for example, in a situation where an airline staff serves a first-class customer at a check-in counter.
In such a situation, the staff will give the utmost care and hospitality so as not to be rude to the customer. Displaying the staff name on the digital name tag 300 in a language suitable for the customer is important for communicating the small consideration to the customer, although it is not a big concern. This will improve service hospitality and improve the status of the airline.

By using the digital name tag 300, it is possible to break away from the disposal of name tags and the remanufacturing of name tags due to changes in staff, etc., and to adapt to the recent paperless / digital era.

In the first embodiment, the digital name tag display switching device 200 transmits not the data for the entire display area 321 but the customer name for the name field 322 and the message for the message field 323 to the digital name tag 300. As a result, communication data can be reduced.

*** Supplement to Embodiment 1 ***
Embodiment 1 is an example of a preferred embodiment and is not intended to limit the technical scope of the present invention. Each embodiment may be partially implemented or may be implemented in combination with other embodiments. The procedure described using the flowchart or the like may be appropriately changed.

The digital name tag display switching device 200 may be realized by a plurality of devices.
Each element of the digital name tag display switching system 100 may be realized by software, hardware, firmware, or a combination thereof.
Each "part" of the digital name tag display switching system 100 may be read as "processing" or "process".

100 digital name tag display switching system, 101 customer service area, 102 machine room, 103 customer service area, 111 microphone, 112 reader, 113 information terminal, 119 wireless communication device, 191 customer service, 192 customer service partner, 200 digital name tag display switching device, 201 processor, 202 memory, 203 auxiliary storage device, 204 communication device, 205 input / output interface, 211 customer service registration unit, 221 voice recognition unit, 222 language discrimination unit, 223 request reception unit, 231 display language switching unit, 232 display language Notification unit, 290 storage unit, 291 location management data, 292 name tag management data, 293 staff management data, 294 language list, 300 digital name tag, 300A digital wearing name tag, 300B digital desktop name tag, 301 processor, 302 memory, 303 wireless communication device , 304 battery, 320 display, 321 display area, 322 name field, 323 message field, 329 logo field, 391 name tag template.

Claims (14)

A digital name tag that displays the name of the customer, which is the name of the customer,
A microphone that converts the conversation between the customer and the customer into a voice signal,
A voice recognition unit that determines the language used in the conversation as the utterance language based on the voice signal, and
A display language switching unit that displays the customer name on the digital name tag in the notation in the utterance language, and
Digital name tag display switching system equipped with. The digital name tag display switching system further
A reader who reads identification information including country information from the identification card of the customer service partner,
It is equipped with a national language discriminating unit that discriminates the language corresponding to the country shown in the country information in the read identification information as the target national language.
The display language switching unit is
The digital name tag display switching system according to claim 1, wherein the customer name is displayed on the digital name tag in at least one of the target national language and the utterance language. The display language switching unit displays the customer name on the digital name tag in the notation in the spoken language, determines whether the target national language is the same as the spoken language, and when the target national language is different from the spoken language. The digital name tag display switching system according to claim 2, wherein the notation of the customer name on the digital name tag is changed from the notation in the speaking language to the notation in the target national language. The digital name tag display switching system further
It is equipped with an information terminal to which the selected language, which is the language selected by the judgment of the customer service, is specified.
The display language switching unit is
The digital name tag display switching system according to claim 2, wherein the customer name is displayed on the digital name tag in at least one of the selected language, the target national language, and the utterance language. The display language switching unit displays the customer name on the digital name tag in the notation in the spoken language, compares the target national language with the spoken language, and when the target national language is different from the spoken language, the digital name tag. The notation of the customer name displayed in is changed from the notation in the spoken language to the notation in the target language, and the display language used for the notation of the customer name on the digital name tag is compared with the selected language. The digital name tag display switching system according to claim 4, wherein when the selected language is different from the display language, the notation of the customer name on the digital name tag is changed from the notation in the display language to the notation in the selected language. The digital name tag display switching system further includes a display language notification unit.
The display language notification unit
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the utterance language when the customer name is displayed on the digital name tag in the utterance language. Is displayed on the information terminal,
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the target language when the customer name is displayed on the digital name tag in the target language. Is displayed on the information terminal,
To inform the customer that the notation of the customer name displayed on the digital name tag is the notation in the selected language when the customer name is displayed on the digital name tag in the notation in the selected language. The digital name tag display switching system according to claim 4 or 5, wherein the notification of the above is displayed on the information terminal. A digital name tag that displays the name of the customer, which is the name of the customer,
With a reader who reads identification information including country information from the identification card of the customer service partner,
A national language discriminating unit that discriminates the language corresponding to the country shown in the country information in the read identification information as the target national language, and
A display language switching unit that displays the customer name on the digital name tag in the notation in the target national language, and
Digital name tag display switching system equipped with. A digital name tag that displays the name of the customer, which is the name of the customer,
An information terminal to which the selected language, which is the language selected by the judgment of the customer service, is specified, and
A display language switching unit that displays the customer name on the digital name tag in the notation in the selected language, and
Digital name tag display switching system equipped with. A voice recognition unit that receives the voice signal from a microphone that converts a conversation between the customer and the customer service partner into a voice signal and determines the language used in the conversation as the utterance language based on the voice signal.
A display language switching unit that displays the customer's name on the digital name tag in the utterance language by communicating with the digital name tag.
Digital name tag display switching device equipped with. The identification information including the country information is read from the identification card of the customer service partner. The identification information is received from the reader, and the language corresponding to the country shown in the country information in the identification information is determined as the target national language. Japanese language discrimination department and
A display language switching unit that displays the customer service name on the digital name tag in the target language by communicating with the digital name tag.
Digital name tag display switching device equipped with. A request reception unit that receives a language switching request including the name of the selected language from an information terminal to which the selected language, which is the language selected by the customer's judgment, is specified.
A display language switching unit that displays the customer's name on the digital name tag in the selected language identified by the name included in the received language switching request by communicating with the digital name tag.
Digital name tag display switching device equipped with. A voice recognition unit that receives the voice signal from a microphone that converts a conversation between the customer and the customer service partner into a voice signal and determines the language used in the conversation as the utterance language based on the voice signal.
As a display language switching unit that displays the customer's name on the digital name tag in the notation in the utterance language by communicating with the digital name tag.
A digital name tag display switching program for operating a computer. The identification information including the country information is read from the identification card of the customer service partner. The identification information is received from the reader, and the language corresponding to the country shown in the country information in the identification information is determined as the target national language. Japanese language discrimination department and
As a display language switching unit that displays the customer service name on the digital name tag in the target national language by communicating with the digital name tag.
A digital name tag display switching program for operating a computer. A request reception unit that receives a language switching request including the name of the selected language from an information terminal to which the selected language, which is the language selected by the customer's judgment, is specified.
As a display language switching unit that displays the customer's name on the digital name tag in the notation in the selected language identified by the name included in the received language switching request by communicating with the digital name tag.
A digital name tag display switching program for operating a computer.

Images