JP2021022396A - Notification processing system - Google Patents

Abstract

To provide a notification processing system for efficiently and accurately managing a state of a correspondent.SOLUTION: A control center 50 receives (S11) notification from a reporter terminal device 70, gives (S12) an event ID, determines (S13) an identification signal corresponding to the event ID, and instructs (S14) the reporter terminal device 70 to transmit an identification signal. When receiving an identification signal transmission instruction from the control center 50, the reporter terminal device 70 transmits an identification signal to periphery of an own device. Further, the control center 50 transmits a countermeasure notification to a security guard terminal device 40 of a responsible security guard to dispatch the guard and also notifies (S15) the device of identification signal specifying information. When the security guard carries the security guard terminal device 40 and arrives at a site, a security guard terminal device 40 receives the identification signal to transmit (S17) an arrival notice to the control center 50 on condition that it corresponds to the stored identification signal specifying information.SELECTED DRAWING: Figure 1

Description

The present invention relates to a notification processing system that appropriately processes an emergency notification.

Conventionally, when an event such as an accident or fire occurs, a report from a security system using a fire sensor installed in the security area or a report from a mobile phone equipped with a reporting application is used from a standby location. A notification processing system that dispatches a coping person to the site to respond to the event is known (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2011-142370

However, according to the conventional technique represented by the above-mentioned Patent Document 1, there is a problem that when the coping staff reports the arrival at the site, it is necessary to operate the terminal device for the coping staff. .. For example, when a coping worker is carrying a fire extinguisher or an AED (Automated External Defibrillator) in order to respond to an event that has occurred, both hands of the coping worker are blocked. And since it is required to deal with the event as soon as possible, the operation of reporting the arrival at the site is postponed, and the state of the coping staff cannot be managed in real time.

Based on these facts, the arrival at the site can be determined without the need for operation by the coping staff, and the status of the coping staff can be detected in real time, so that the status of the coping staff can be managed efficiently and with high accuracy. An important issue is how to realize a report processing system that can be used.

The present invention has been made to solve the above-mentioned problems of the prior art, and an object of the present invention is to provide a notification processing system capable of efficiently and highly accurately managing the state of a coping agent.

In order to solve the above-mentioned problems and achieve the object, the present invention presents an identification signal transmission control means for transmitting an identification signal from a device located in the vicinity of the event to the surroundings when a notification related to the predetermined event occurs. The signal information notification means for notifying the identification signal identification information for specifying the identification signal to the coping person terminal device carried by the coping person in charge of coping with the event, and the coping person terminal device. The arrival determination means for determining whether or not the corresponding person in charge has arrived in the vicinity of the event according to the reception state of the identification signal, and the arrival determination means for the person in charge to arrive in the vicinity of the event. The signal information notification means is provided with an arrival notification means for notifying the arrival to a predetermined management device when it is determined that the invention has been performed, and the signal information notification means has a second countermeasure according to the response status of the responder in charge or the content of the event. It is characterized in that the identification signal identification information for specifying the identification signal is notified to the second coping person terminal device carried by the member.

Further, in the above invention, in the above invention, the coping person terminal device has a support requesting means for notifying the signal information notifying means of an additional coping person request, and the signal information notifying means has the additional coping means. It is characterized in that the identification signal identification information is notified to the second coping staff terminal device according to the staff request.

Further, in the above invention, in the above invention, the coping person terminal device has a timer function for measuring the time, and the support requesting means is delayed in the progress of the action by the coping person in charge due to the timer function. When it is determined, the signal information notification means is notified of the additional coping member request.

Further, in the above invention, in the above-mentioned invention, the coping member terminal device has a response means for making a coping or non-coping response to the identification signal specific information, and the signal information notifying means cannot deal with it. If the response is received, or if the response is not received even after a lapse of a predetermined time, the identification signal identification information for identifying the identification signal is notified to the second responder terminal device carried by the second responder. It is characterized by doing.

Further, in the above-mentioned invention, the coping person terminal device determines the approaching state of each coping person terminal device to the event from the reception state of the identification signal, and causes the other coping person terminal device to be in charge. It is characterized by notifying.

According to the present invention, the state of the coping person can be managed efficiently and with high accuracy.

FIG. 1 is an explanatory diagram of a security system according to an embodiment. FIG. 2 is a system configuration diagram of the security system shown in FIG. FIG. 3 is an internal configuration diagram showing an internal configuration of the control center shown in FIG. FIG. 4 is an internal configuration diagram showing the internal configuration of the security guard terminal device shown in FIG. FIG. 5 is an internal configuration diagram showing the internal configuration of the whistleblower terminal device shown in FIG. FIG. 6 is an explanatory diagram of a specific example of guard status data stored in the control center. FIG. 7 is an explanatory diagram of a specific example of event history data stored in the control center. FIG. 8 is a flowchart illustrating the operation of the security system. FIG. 9 is an explanatory diagram of a configuration in which the terminal ID of the whistleblower terminal device is used as an identification signal. FIG. 10 is an explanatory diagram of a case where different devices perform notification and transmission of an identification signal.

Hereinafter, preferred embodiments of the notification processing system according to the present invention will be described in detail with reference to the accompanying drawings. In this embodiment, a security system in which a security guard takes action when a report related to an event occurs will be described as an example. Therefore, the guard in the present embodiment corresponds to the coping person in the claims, and the guard terminal device in the present embodiment corresponds to the coping person terminal device in the claims.

FIG. 1 is an explanatory diagram of a security system according to an embodiment. When the security system shown in Fig. 1 receives a report due to the occurrence of a predetermined event, the security guard in charge of dealing with the event is identified from the type of report and the location information of the whistleblower, and the security guard in charge is on-site. Dispatch to.

FIG. 1 shows a state in which a person such as an event staff member makes a report using a terminal device such as a smartphone. For convenience of explanation, the person who made the report is called the whistleblower, and the terminal device used for the report is called the whistleblower terminal device 70. In addition, an event that requires a security guard to deal with is called an incident. Incidents include fires, accidents, and troubles between customers.

When the control center 50 of the security system receives a report from the whistleblower terminal device 70 (S11), the control center 50 assigns an event ID that uniquely identifies the event (S12). Then, the identification signal corresponding to the event ID is determined (S13), and the whistleblower terminal device 70 is instructed to transmit the identification signal (S14). As the identification signal, the event ID itself may be used, or data generated by processing the event ID may be used.

When the caller terminal device 70 receives an identification signal transmission instruction from the control center 50, the caller terminal device 70 transmits an identification signal to the surroundings of its own device. For transmission of this identification signal, it is desirable to use a communication standard having a small communicable distance such as short-range wireless communication, for example, BLE (Bluetooth (registered trademark) Low Energy) or the like.

The control center 50 transmits a response notification including the position and type of the event to the security guard terminal device 40 of the security guard in charge, and dispatches the control center 50 to the position where the event occurs. Here, the control center 50 further notifies the security guard terminal device 40 of the security guard in charge of the identification signal identification information (S15). The identification signal identification information is information used for identifying the identification signal transmitted by the caller terminal device 70, and the guard terminal device 40 stores the notified identification signal identification information.

When the guard who became the guard in charge arrives at the scene with the guard terminal device 40, the caller terminal device 70 is located near the event and transmits an identification signal. Therefore, the guard terminal device 40 Can receive the identification signal (S16). The security guard terminal device 40 transmits an arrival notification to the control center 50 on condition that the received identification signal corresponds to the stored identification signal identification information (S17).

As described above, when a predetermined event occurs, the security system shown in FIG. 1 transmits an identification signal to the surroundings from the whistleblower terminal device 70, which is a device located in the vicinity of the event, and also sends an identification signal to the event. The security guard in charge of coping notifies the security guard terminal device 40 carried by the identification signal specific information, and the security guard terminal device 40 determines the arrival at the site according to the reception status of the identification signal, and arrives at the site. Notify the control center 50. With such a configuration, the arrival at the site can be determined without the need for operation by the guard, and the state of the guard can be detected in real time, so that the state of the guard can be managed efficiently and with high accuracy. Is possible.

Next, the system configuration of the security system shown in FIG. 1 will be described. FIG. 2 is a system configuration diagram of the security system shown in FIG. As shown in FIG. 2, the security system includes a fixing device 10, a base server 20, a portable camera unit 21, a portable sensor unit 22, a security guard equipment 30, a control center 50, and a service server 80.

The fixing device 10 is a device installed in advance. The fixing device 10 includes an information acquisition means installed in advance for acquiring information used for security in a security target area, a large fixed display 14 used for displaying advertisements, a fixed speaker 15, and the like. In addition, the information acquisition means installed in advance includes a surveillance camera 11, an intrusion sensor 12, a fire sensor 13, and the like. It is also possible to acquire equipment information indicating the operating state from any device such as an air conditioner.

The base server 20 is a server that relays communication between the fixing device 10 and the control center 50. The base server 20 is installed inside or near the security target area. Further, when a plurality of security target areas exist, a plurality of base servers 20 can be provided.

The portable camera unit 21 is a camera installed based on an instruction from the control center 50. The portable camera unit 21 takes an image of the vicinity of the installed point and transmits the image data to the control center 50. The communication between the portable camera unit 21 and the control center 50 is also relayed by the base server 20.

The portable sensor unit 22 is a sensor installed based on an instruction from the control center 50. Any sensor such as a fire sensor or an intrusion sensor can be provided with a communication function to form the portable sensor unit 22. The portable sensor unit 22 acquires information around the installed point and transmits image data to the control center 50. The communication between the portable sensor unit 22 and the control center 50 is also relayed by the base server 20.

The guard equipment 30 is a device equipped by a guard. The security guard equipment 30 includes a camera 31, a microphone 32, a GPS (Global Positioning System) unit 33, an earphone 34, a speaker 35, a wireless relay device 36, and a security guard terminal device 40, which are wearable cameras. included.

The camera 31 takes an image of the surroundings and outputs the image data to the guard terminal device 40. The microphone 32 acquires ambient sound and outputs the sound data to the guard terminal device 40. The GPS unit 33 receives the signal of the GPS artificial satellite, calculates the position, and outputs the position data to the guard terminal device 40. The earphone 34 and the speaker 35 output sound under the control of the guard terminal device 40.

The security guard terminal device 40 has a function of performing wireless communication using a mobile phone communication network and a function of performing wireless communication according to a standard such as Wi-Fi (Wireless Fidelity). The guard terminal device 40 can communicate with the control center 50 by using these communication functions. In addition, wireless communication conforming to a standard such as Wi-Fi is performed via the wireless relay device 36 and the base server 20.

The wireless relay device 36 is a device that relays wireless communication conforming to a standard such as Wi-Fi, and relays not only communication between the security guard terminal device 40 and the base server 20 but also wireless communication of other devices. can do. For example, it is possible to relay the communication of another wireless relay device 36 and the connection from the pedestrian's mobile terminal to the Internet.

The security guard terminal device 40 transmits the data output by the camera 31, the microphone 32, and the GPS unit 33 to the control center 50, and outputs the data to the earphone 34 and the speaker 35 based on the data received from the control center 50.

Further, the security guard terminal device 40 executes a process using the data acquired from the camera 31, the microphone 32, and the GPS unit 33 by its own device, and outputs according to the process result by using the earphone 34 and the speaker 35. Can be done.

The control center 50 guards the security target area using the data received from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the security guard equipment 30. Further, the control center 50 communicates with the service server 80 and makes the service provided by the service server 80 available to the guard terminal device 40.

The service server 80 is a server that provides various services such as an interpreter service that assists a security guard equipped with a security guard equipment 30. The service server 80 may be provided individually for each service.

Next, the internal configuration of the control center 50 shown in FIG. 1 will be described. FIG. 3 is an internal configuration diagram showing an internal configuration of the control center 50 shown in FIG. As shown in FIG. 3, the control center 50 includes a security target area information acquisition unit 51, a device control instruction transmission unit 52, a notification transmission unit 53, a storage unit 54, and a control unit 55.

The security target area information acquisition unit 51 is a processing unit that acquires information from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the security guard equipment 30 and outputs the information to the control unit 55.

The device control instruction transmission unit 52 is a processing unit that transmits a control instruction output by the control unit 55 to the target device. The devices to which the control instruction is transmitted include the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the like. The notification transmission unit 53 is a processing unit that transmits a notification to the guard terminal device 40 output by the control unit 55.

The storage unit 54 is a storage device such as a hard disk or a flash memory, and stores security guard status data 54a and event history data 54b. The guard status data 54a is data indicating the status of each guard. The event history data 54b is data indicating a history of events that have occurred.

The control unit 55 is a control unit that controls the control center 50 as a whole, and is a security guard state management unit 55a, an event management unit 55b, an identification signal transmission control unit 55c, a device control unit 55d, a security guard identification unit 55e in charge, and a security guard. It has a notification unit 55f and an identification information notification unit 55g. The control unit 55 can be realized by a CPU (Central Processing Unit) or the like. When the control unit 55 is realized by the CPU, the security guard status management unit 55a, the event management unit 55b, the identification signal transmission control unit 55c, the device control unit 55d, the security guard identification unit 55e in charge, the security guard notification unit 55f and the identification The information notification unit 55g is realized as a process executed by the CPU.

The security guard status management unit 55a is a processing unit that manages the security guard status by registering the information acquired from the security guard equipment 30 by the security target area information acquisition unit 51 in the security guard status data 54a. Specifically, the guard status management unit 55a appropriately registers the equipment, status, position, etc. of each guard in the guard status data 54a.

The event management unit 55b is a processing unit that manages incidents that need to be dealt with by security guards. The event management unit 55b detects the occurrence of an incident by using the information acquired by the security target area information acquisition unit 51 from the fixing device 10, the portable camera unit 21, the portable sensor unit 22, and the like. It is also possible to detect an incident based on a report from the guard terminal device 40 or the whistleblower terminal device 70.

When an incident is detected, the event management unit 55b assigns an event ID that uniquely identifies the incident and registers it in the event history data 54b. Then, the event is managed by associating the status of the guard in charge and the response status with the event ID and updating it as needed. For example, if the security guard in charge is determined, the security guard ID of the security guard in charge is associated, and when the arrival notification is received, the status of the security guard in charge is updated to "arrival". Then, when the response completion notification is received, the status of the guard in charge will be updated to "response completion".

When the event management unit 55b assigns the event ID, the identification signal transmission control unit 55c determines the identification signal corresponding to the event ID and instructs the device located in the vicinity of the event to transmit the identification signal. .. Specifically, if the event is registered and the event ID is assigned based on the report of the reporter terminal device 70, the identification signal transmission control unit 55c sends the identification signal to the reporter terminal device 70, which is the report source. Instruct to send. The instruction for transmitting the identification signal includes information that can identify the identification signal. For example, when the event ID itself is used as the identification signal, the event ID is notified to the whistleblower terminal device 70 as the identification signal, and the transmission instruction of the identification signal is given. In addition, instead of using the event ID itself as an identification signal, the data generated by processing the event ID may be notified to the whistleblower terminal device 70 as an identification signal to give an instruction to transmit the identification signal.

Further, the identification signal transmission control unit 55c instructs the stop of the identification signal when the security guard terminal device 40 receives the response end notification. For example, after instructing the whistleblower terminal device 70 to transmit the identification signal, if the security guard terminal device 40 of the security guard in charge receives a response end notification, the whistleblower terminal device 70 that has continued to transmit the identification signal. Will be instructed to stop the identification signal.

The device control unit 55d determines control instructions for the fixing device 10, the portable camera unit 21, and the portable sensor unit 22 based on the detection result by the event management unit 55b, and outputs the control instructions to the device control instruction transmission unit 52. Is. For example, when the occurrence of a fire is detected, evacuation guidance can be performed by outputting a control instruction for designating the display output of the large fixed display 14 and the content of the audio output from the fixed speaker 15.

The security guard identification unit 55e in charge is a processing unit that identifies the security guard in charge of dealing with an event based on the detection result by the event management unit 55b. Specifically, when the event management unit 55b detects an event, the security guard identification unit 55e in charge determines the type of the event, the position of the event, and the state of the security guard stored in the security guard status data 54a. Use to identify the guard in charge of dealing with the event.

When the security guard in charge is identified by the security guard identification unit 55e, the security guard notification unit 55f generates a response notification and outputs it to the notification transmission unit 53 to notify the identified security guard of the response. Have them send. Here, the countermeasure notification includes various information necessary for countermeasures, such as the type, position, detailed information, and necessary equipment of the event (incident).

The identification information notification unit 55g is a processing unit that notifies the security guard terminal device 40 of the security guard in charge of the identification signal specific information. The identification signal identification information is information used for identifying the identification signal determined by the identification signal transmission control unit 55c. For example, when the event ID itself is used as the identification signal, the event ID is notified as the identification signal identification information. If the data generated by processing the event ID is used as the identification signal instead of using the event ID itself as the identification signal, the data generated by processing the event ID is notified as the identification signal identification information.

Next, the internal configuration of the security guard terminal device 40 shown in FIG. 2 will be described. FIG. 4 is an internal configuration diagram showing the internal configuration of the security guard terminal device 40 shown in FIG. As shown in FIG. 4, the security guard terminal device 40 includes an equipment interface 41, a display operation unit 42, a mobile communication network connection unit 43, a wireless relay device interface 44, a short-range wireless communication unit 47, a storage unit 45, and a control unit 46. Has.

The equipment interface 41 is an interface that receives the outputs of the camera 31, the microphone 32, and the GPS unit 33, and outputs the sound to the earphones 34 and the speaker 35. The display operation unit 42 is a device such as a touch panel display that receives display output and operation input.

The mobile communication network connection unit 43 is a communication interface that connects to the mobile phone communication network for communication. The wireless relay device interface 44 is a communication interface that performs wireless communication with the wireless relay device 36 according to a standard such as Wi-Fi (Wireless Fidelity). The short-range wireless communication unit 47 is a communication interface for performing short-range wireless communication such as BLE.

The storage unit 45 is a storage device such as a hard disk or a flash memory, and stores map data 45a, identification signal data 45b, and the like. The map data 45a is data showing a map of the security target area and its surroundings. The identification signal data 45b is data that stores the identification signal identification information received from the control center 50.

The control unit 46 is a control unit that controls the security guard terminal device 40 as a whole, and includes an information collection unit 46a, an information transmission unit 46b, a notification processing unit 46c, an arrival determination unit 46d, an arrival notification unit 46e, and a response end notification unit 46f. Have. The control unit 46 can be realized by a CPU (Central Processing Unit) or the like. When the control unit 46 is realized by the CPU, the information collection unit 46a, the information transmission unit 46b, the notification processing unit 46c, the arrival determination unit 46d, the arrival notification unit 46e, and the handling end notification unit 46f are used as processes executed by the CPU. It will be realized.

The information collecting unit 46a is a processing unit that collects information by acquiring the outputs of the camera 31, the microphone 32, and the GPS unit 33. The information transmission unit 46b is a processing unit that transmits information to the control center 50, and transmits the information collected by the information collection unit 46a to the control center 50. At this time, the information collected by the information collecting unit 46a may be transmitted as it is, or may be transmitted after being processed or analyzed. Further, the information transmission unit 46b can transmit a report indicating the occurrence of an incident to the control center 50 based on the operation of the coping person with respect to the display operation unit 42.

The notification processing unit 46c performs processing related to the notification from the control center 50. Specifically, when the notification processing unit 46c receives the response notification from the control center 50, the notification processing unit 46c notifies the guards of the content of the response notification by using the output from the display operation unit 42 or the earphone 34. Further, the notification related to the change of the security state such as the change of the arrangement can also be notified to the guard by using the output from the display operation unit 42 or the earphone 34.

The arrival determination unit 46d is a processing unit that determines whether or not the security guard in charge, who is the security guard carrying the own device, has arrived in the vicinity of the event. First, when the arrival determination unit 46d receives the identification signal identification information from the control center 50, the arrival determination unit 46d stores the identification signal identification information in the identification signal data 45b.

After that, the arrival determination unit 46d searches for the identification signal by determining whether or not the reception result by the short-range wireless communication unit 47 includes the identification signal specified by the identification signal data 45b. When the short-range wireless communication unit 47 receives the identification signal, the arrival determination unit 46d determines the arrival using the reception frequency and reception intensity thereof. For example, when the reception frequency and the reception intensity are equal to or higher than the respective threshold values, it is determined that the security guard in charge has arrived in the vicinity of the event.

The arrival notification unit 46e is a processing unit that transmits an arrival notification to the control center 50 when the arrival determination unit 46d determines that the security guard in charge has arrived in the vicinity of the event.

The response end notification unit 46f is a processing unit that transmits a response end notification to the control center 50 when the security guard in charge who has completed the response to the event performs a predetermined operation.

Next, the internal configuration of the whistleblower terminal device 70 shown in FIG. 1 will be described. FIG. 5 is an internal configuration diagram showing the internal configuration of the whistleblower terminal device 70 shown in FIG. As shown in FIG. 5, the whistleblower terminal device 70 includes a display operation unit 71, a short-range wireless communication unit 72, a mobile communication network connection unit 73, a storage unit 74, and a control unit 75.

The display operation unit 71 is a device such as a touch panel display that receives display output and operation input. The short-range wireless communication unit 72 is a communication interface for performing short-range wireless communication such as BLE. The mobile communication network connection unit 73 is a communication interface that connects to the mobile phone communication network for communication. In addition, a camera, a microphone, a GPS unit, a speaker, and the like may be provided. Further, a communication interface corresponding to other communication standards such as Wi-Fi may be provided.

The storage unit 74 is a storage device such as a hard disk or a flash memory, and stores identification signal data 74a and the like. The identification signal data 74a is data indicating an identification signal to be transmitted by the own device.

The control unit 75 is a control unit that controls the caller terminal device 70 as a whole, and has a call processing unit 75a and an identification signal transmission processing unit 75b. The control unit 75 can be realized by a CPU (Central Processing Unit) or the like. When the control unit 75 is realized by the CPU, the notification processing unit 75a and the identification signal transmission processing unit 75b are realized as processes executed by the CPU.

The report processing unit 75a receives the operation of the whistleblower and performs a process of notifying the control center 50 of the occurrence of an event. In this report, the type of event, the position of the whistleblower terminal device 70, the identification information of the whistleblower terminal device 70, and the like are transmitted to the control center 50. The type of event is determined, for example, by the input of the whistleblower. The position information of the whistleblower terminal device 70 may be specified by using, for example, GPS.

When the identification signal transmission processing unit 75b receives the identification signal transmission instruction from the control center 50, the identification signal transmission processing unit 75b stores the information for identifying the identification signal included in the identification signal transmission instruction in the storage unit 74 as the identification signal data 74a, and stores the identification signal. Start sending. Specifically, the identification signal transmission processing unit 75b transmits the identification signal by causing the short-range wireless communication unit 72 to periodically transmit the identification signal specified by the identification signal data 74a.

Then, when the identification signal transmission processing unit 75b receives the identification signal stop instruction from the control center 50, the identification signal transmission processing unit 75b stops the transmission of the identification signal.

Next, a specific example of the guard status data 54a stored in the control center 50 will be described. FIG. 6 is an explanatory diagram of a specific example of the guard status data 54a stored in the control center 50. As shown in FIG. 6, the guard status data 54a is data in which equipment, a status, a position, and the like are associated with a guard ID that uniquely identifies a guard.

In FIG. 5, the guard ID “G001” is associated with the equipment “basic equipment”, the state “guarding (patrol)”, “position (X11, Y11)” and the like. Further, the security guard ID "G002" is associated with the equipment "basic equipment, AED", the state "guarding (handling)", "position (X12, Y12)" and the like. Further, the security guard ID "G003" is associated with equipment "none", status "waiting", "position (X13, Y13)" and the like.

Next, a specific example of the event history data 54b stored in the control center 50 will be described. FIG. 7 is an explanatory diagram of a specific example of the event history data 54b stored in the control center 50. As shown in FIG. 7, the event history data 54b includes the date and time, type, position, caller ID and identification signal sender ID, security guard ID in charge, security guard status in charge, etc. in the event ID that uniquely identifies the event. It is the associated data.

In FIG. 7, for the event ID “B001”, the date and time “2018/03/10 14:30”, the type “emergency”, the position “(X21, Y21)”, the caller ID and the identification signal sender ID “H001”. , The security guard ID "G002" in charge, the security guard status "arrival, in progress", etc. are associated with each other.

Also, for the event ID "B002", the date and time "2018/03/10 15:01", type "fire", position "(X22, Y22)", caller ID and identification signal sender ID "H002", in charge The guard ID "G005", the guard status in charge "not arrived", etc. are associated with each other.

FIG. 7 shows a case where the caller ID and the identification signal sender ID match, that is, a case where the caller terminal device 70 transmits the identification signal. The caller ID and the identification signal sender ID may be different. For example, when a report is received from the whistleblower terminal device 70 and an identification signal is transmitted to a fixed device located in the vicinity, the whistleblower ID and the identification signal sender ID are different.

Next, the operation of the security system will be described. FIG. 8 is a flowchart illustrating the operation of the security system. First, the whistleblower terminal device 70 receives the whistleblower operation (step S101) and makes a whistleblower to the control center 50 (step S102).

The control center 50 receives a report from the whistleblower terminal device 70, issues an event ID, and registers the event history data 54b (step S301). Then, the event ID is determined as the identification signal (step S302), and the caller terminal device 70 is instructed to transmit the identification signal (step S303). Further, the control center 50 identifies the security guard in charge of coping with the event, and transmits a coping notification and identification signal identification information to the security guard terminal device 40 of the security guard in charge (step S304).

The caller terminal device 70 receives an identification signal transmission instruction from the control center 50 and starts transmitting the identification signal (step S103). The security guard terminal device 40 that has received the response notification and the identification signal identification information stores the identification signal identification information as the identification signal data 45b (step S201), and starts searching for the identification signal (step S202). The guard terminal device 40 makes an arrival determination using the reception result of the identification signal and the identification signal identification information (step S203), and transmits an arrival notification to the control center 50 (step S204). The control center 50 receives the arrival notification from the guard terminal device 40 and updates the event history data 54b (step S305).

After that, when the response to the event by the security guard in charge is completed, the security guard terminal device 40 transmits a response completion notification to the control center 50 (step S205). The control center 50 receives the response end notification from the guard terminal device 40, updates the event history data 54b (step S306), and transmits an identification signal stop instruction to the whistleblower terminal device 70 (step S307). The caller terminal device 70 receives an identification signal stop instruction from the control center 50, stops the transmission of the identification signal (step S104), and ends the process.

Next, a modified example of the security system will be described. In the description so far, the case where the event ID assigned by the control center 50 is used as the identification signal has been shown, but the identification signal is not limited to the event ID. For example, the terminal ID of the whistleblower terminal device 70 may be used as the identification signal.

FIG. 9 is an explanatory diagram of a configuration in which the terminal ID of the whistleblower terminal device 70 is used as an identification signal. In the configuration shown in FIG. 9, when the control center 50 receives a report from the whistleblower terminal device 70 (S21), the control center 50 identifies the device ID of the whistleblower terminal device 70 as the whistleblower ID (S22) and makes a whistleblower. The ID is determined as an identification signal (S23). Further, after making a report, the whistleblower terminal device 70 transmits the device ID of the self-device as an identification signal to the surroundings of the self-device (S24).

The control center 50 transmits a response notification including the position and type of the event to the security guard terminal device 40 of the security guard in charge, and dispatches the control center 50 to the position where the event occurs. Here, the control center 50 further notifies the security guard terminal device 40 of the security guard in charge of the identification signal identification information (S25). The guard terminal device 40 stores the notified identification signal identification information.

When the guard who became the guard in charge arrives at the scene with the guard terminal device 40, the caller terminal device 70 is located near the event and transmits an identification signal. Therefore, the guard terminal device 40 Can receive the identification signal (S26). The guard terminal device 40 transmits an arrival notification to the control center 50 on condition that the received identification signal corresponds to the stored identification signal identification information (S27).

Next, a case where different devices perform the notification and the transmission of the identification signal will be described. If the whistleblower terminal device 70 does not move after the whistleblower terminal device 70, the whistleblower terminal device 70 becomes a device located in the vicinity of the event, so that it can transmit an identification signal and contribute to the determination of the arrival of the guard in charge. However, the whistleblower does not always move after the whistleblower. If the whistleblower is expected to move, the identification signal may be transmitted to a fixed device located in the vicinity of the whistleblower terminal device 70 at the time of the whistleblower.

FIG. 10 is an explanatory diagram of a case where different devices perform notification and transmission of an identification signal. In FIG. 10, when a report is received from the whistleblower terminal device 70 (S31), the control center 50 assigns an event ID that uniquely identifies the event (S32). Then, the identification signal corresponding to the event ID is determined (S33), and the device located in the vicinity of the whistleblower terminal device 70 is determined as the identification signal transmitting device (S34). As the identification signal transmitting device, a fixed device or a device that does not move at least until the arrival of the guard in charge is used.

The control center 50 instructs the identification signal transmitting device to transmit the identification signal (S35). When the identification signal transmission device receives the identification signal transmission instruction from the control center 50, the identification signal transmission device transmits the identification signal to the surroundings of the own device.

Further, the control center 50 transmits a response notification including the position and type of the event to the guard terminal device 40 of the guard in charge, and dispatches the control center 50 to the position where the event occurs. Here, the control center 50 further notifies the security guard terminal device 40 of the security guard in charge of the identification signal identification information (S36). The identification signal identification information is information used for identifying the identification signal transmitted by the identification information transmitting device, and the guard terminal device 40 stores the notified identification signal identification information.

When the security guard who became the security guard in charge arrives at the scene with the security guard terminal device 40, the security guard terminal device 40 is located near the event and transmits the identification signal. The identification signal can be received (S37). The guard terminal device 40 transmits an arrival notification to the control center 50 on condition that the received identification signal corresponds to the stored identification signal identification information (S38).

As described above, when a predetermined event occurs, the security system according to the present embodiment sends an identification signal to the surroundings from a device located in the vicinity of the event, and is in charge of dealing with the event. Notify the security guard terminal device carried by the staff of the identification signal identification information that identifies the identification signal. Then, it is determined whether or not the security guard in charge has arrived in the vicinity of the event according to the reception state of the identification signal by the security guard terminal device, and when it is determined that the security guard in charge has arrived in the vicinity of the event. , Notify the predetermined management device of arrival. With such a configuration, the arrival at the site can be determined without the need for operation by the guard, and the state of the guard can be detected in real time, so that the state of the guard can be managed efficiently and with high accuracy. Is possible.

As a device located in the vicinity of the event, a device that notifies the management device of the occurrence of the event can be used. Then, when the management device receives a report relating to the occurrence of an event, it can assign an event ID, which is event identification information that uniquely identifies the event, and use an identification signal corresponding to the event ID. Further, the device located in the vicinity of the event may notify the occurrence of the event together with the device identification information of the own device, and transmit the device identification information of the own device as the identification information.

In this embodiment, the whistleblower terminal device 70 that receives an operation by the whistleblower and makes a report has been described as an example, but a fixed sensor or the like may be configured to make a report or transmit an identification signal. ..

Further, in this embodiment, the case where BLE is used for transmitting the identification signal has been described as an example, but other communication standards such as RFID and ZigBee may be used. Further, the identification signal may be transmitted to the surroundings not only by radio waves but also by sound waves, light or the like.

Further, in this embodiment, the identification signal is stopped when the response end notification is received. Therefore, when adding a guard to deal with an event, the additional guard may be notified of the action notification and the identification signal identification information. It is also possible to stop the transmission of the identification signal when the guard arrives. Also. Whether to stop the transmission of the identification signal when the guard arrives or to continue the transmission of the identification signal until the notification of the end of the action may be switched depending on the type of event or the like.

It is also possible to determine the approach status to the site from the reception status of the identification signal before determining the arrival at the site, and notify the security guard in charge. Furthermore, it can also be used for merging between guards and for meetings other than security.

In addition, the security system disclosed in this embodiment can be appropriately modified and implemented. For example, a plurality of monitoring personnel terminals may be connected to the control center 50 so that a plurality of monitoring personnel can perform monitoring at the control center 50. In such a configuration, for example, when a security guard makes a call connection with a monitoring officer, all the monitoring officer terminals are put into an incoming call state by the security guard's call, and the monitoring officer terminal and the guard who responded first. All you have to do is make a call connection with the staff.

In addition, the camera 31 of the security guard terminal device 40 acquires facial images of the operator and surrounding persons, analyzes the facial expressions to determine the urgency of the call, and when the urgency is high (tension, pain, and confusion in the facial expressions). It is also possible to preferentially make a call connection when there are many cases.

Further, when security is performed by using a volunteer staff other than the guard, the terminal carried by the volunteer staff is different from the guard terminal device 40, and the function can be restricted. Moreover, you may execute it as a different application program on each terminal.

Further, in the present embodiment, the detailed description of the acquisition of the position information of the guard is omitted, but the position information of the guard can be acquired by any method other than the acquisition by the GPS unit 33. For example, it may be configured to perform indoor positioning using a BLE tag or geomagnetism. When positioning is performed by geomagnetism, the indoor position is estimated from the feature amount of the environmental magnetic field by the magnetized steel frame or the like by moving indoors with a terminal having a built-in magnetic sensor. In indoor positioning by magnetism, it is difficult to recognize the difference in hierarchy because the position is estimated from the magnetic features of the surrounding environment. Therefore, by combining it with the SSID information of Wi-Fi installed in various places, , The magnetic feature may be detected after specifying the hierarchy or area. The same applies to the acquisition of the position information of the device that makes a report and the device that sends identification information.

Further, the control center 50 and the security guard terminal device 40 may attach a symbol indicating the occurrence of the event to the hierarchy (security target area) where the event is occurring so that the map can be displayed. In addition, when there are a plurality of layers, a symbol indicating the occurrence of an event can be added to the corresponding layer in the layer list.

In addition, the control center 50 can receive and manage the registration of the security plan, identify the security guard based on the security plan, and provide information to the security guard.

It is also possible to register an incident contacted by the security guard terminal device 40 to the control center 50 by a call in the incident history using the information of the caller and the location information.

Further, the contact information to the related organizations such as police and fire department may be registered in the control center 50, and the contact information of the related organizations may be referred to and contacted from the control center 50 or the guard terminal device 40. .. At this time, the contact information of the nearest related organization may be selected by using the position information of the guard terminal device 40.

Further, the position information of the whistleblower may be registered as the position information of the event, and may be modified if the position of the whistleblower and the position of the event are different.

Further, when a security guard makes a report, it may be difficult to perform complicated operations. Therefore, an emergency call button may be provided on the earphone 34 or the like. In addition, it may be possible to report using a keyword by voice.

In addition, the guard terminal device 40 is provided with a timer function to manage the progress of the actions of the guards, and when it is detected that the progress of the actions is delayed, the safety of the guards is confirmed and the support guards are supported. You may dispatch.

Further, depending on the content of the incident that has occurred, a plurality of security guards may be specified in advance to deal with the incident. For example, since multiple guards are required for initial fire extinguishing, payment of personnel, liaison staff, guidance of related organizations, etc., the appropriate number of guards are dealt with according to conditions such as report type, report area, time, progress update, etc. Send a notification.

In addition, when the security guard who received the response notification is unable to respond, for example, when the security guard sends a notification to the control center 50 that the response is not possible, or when the response notification is sent, a response is received for a certain period of time. If not, the control center 50 may be configured to identify other guards and send a response notification. Further, for the guards who cannot deal with the situation, it may be controlled not to send the action notification for a certain period of time (for example, about 5 minutes).

In addition, if the observer or the like contacts the whistleblower and determines that it is not necessary to deal with the sent action notification, the cancellation notice may be sent to the guard who sent the action notification. .. In addition, if the security guard who started the response after receiving the response notification determines that support is necessary, the control center 50 may be requested to support and an additional response notification may be sent to the support guard. Good.

Further, the security guard terminal device 40 may be configured to automatically display a map showing the position of the case when receiving a response notification to reduce the operation of the security guard.

Further, the security guard terminal device 40 may notify the control center 50 of the result of the countermeasure and manage it at the control center 50. The control center 50 manages incidents that are occurring and incidents that have been dealt with, and enables narrowing down by area and keywords and output of a list.

Further, it is desirable that the control center 50 stores the details of the case for each incident and the outline of dealing with the entire case, and can output the file as a form.

Further, when the security guard terminal device 40 and the control center 50 exchange messages, the position of the security guard terminal device 40 can be managed by linking the position information with the exchange of such messages. Further, it is desirable that the control center 50 keeps a history of message exchanges.

Further, the security guard terminal device 40 may store the security implementation procedure so that the security guard can refer to it at any time.

Further, the security guard terminal device 40 and the terminals used by volunteer staff and the like may be configured to be able to browse a facility map emphasizing "AED", "fire extinguisher", "emergency exit" and the like. In addition, when false reports are repeatedly made from a terminal used by volunteer staff or the like, the operation of the terminal may be restricted.

In addition, when the ID is distributed to a plurality of volunteer staff, the ID, password, etc. may be distributed from the leader or the like to each staff using a QR code (registered trademark) or the like. It is expected that the staff will change every day, and even if it is a guard, it may be outside the working day. Therefore, it is not preferable that a person who is not properly guarded in this way can access the control center 50. Therefore, the staff leader and security guard leader are issued with an ID and password that are valid only on the day of the event and distributed. At this time, since it is complicated to distribute the ID and the like individually to the staff and volunteers, the staff leader distributes the ID, the password and the like to each staff using the QR code and the like. In addition, the control center 50 may be notified only when it can be confirmed from the location information or the SSID that the user is at the site.

It is also possible to receive information on the incident from the person concerned with the security destination such as the organizer of the event or the system of the security destination and take action. It is also possible to determine the importance of an incident detected by the security system and notify the person concerned at the security destination or the system of the security destination.

In addition, data may be received from an existing surveillance camera or the like so that it can be used for incident detection and data viewing. In addition, by transmitting BLE and Wi-Fi radio waves from the whistleblower's terminal and receiving them with the directional radio wave capture provided in the surveillance camera, the direction of the camera is changed so that the whistleblower's position is reflected in the center of the camera. It may be configured so that it can be done.

In addition, security guards who enter important areas may be configured to confirm whether they are regular security guards by confirming biometric authentication or the like.

Further, the camera 31 connected to the security guard terminal device 40 may be constantly imaged, and in order to suppress communication volume and power consumption, the camera 31 is configured to start imaging after the security guard arrives at the site. May be good. Further, the resolution and frame rate of the wearable camera may be controlled so as to efficiently acquire important images for monitoring.

Further, each configuration and operation shown in this embodiment is merely an example, and the present invention can be implemented by appropriately modifying the configuration and operation.

As described above, the notification processing system according to the present invention is suitable for efficiently and highly accurately managing the state of guards.

10 Fixed device 11 Surveillance camera 12 Intrusion sensor 13 Fire sensor 14 Large fixed display 15 Fixed speaker 20 Base server 21 Portable camera unit 22 Portable sensor unit 30 Security guard equipment 31 Camera 32 Mike 33 GPS unit 34 Earphone 35 Speaker 36 Wireless relay Device 40 Security terminal device 41 Equipment interface 42, 71 Display operation unit 43, 73 Mobile communication network connection unit 44 Wireless relay device interface 45, 54, 74 Storage unit 45a Map data 45b, 74a Identification signal data 46, 55, 75 Control Unit 46a Information collection unit 46b Information transmission unit 46c Notification processing unit 46d Arrival judgment unit 46e Arrival notification unit 46f Response end notification unit 47, 72 Short-range wireless communication unit 50 Control center 51 Security target area information acquisition unit 52 Device control instruction transmission unit 53 Notification transmission unit 54a Guard status data 54b Event history data 55a Guard status management unit 55b Event management unit 55c Identification signal transmission control unit 55d Device control unit 55e Security officer identification unit 55f Security officer notification unit 55g Identification information notification unit 70 Reporter terminal device 75a Report processing unit 75b Identification signal transmission processing unit 80 Service server

Claims (5)

When a report related to a predetermined event occurs, an identification signal transmission control means for transmitting an identification signal to the surroundings from a device located in the vicinity of the event, and
A signal information notification means for notifying the identification signal identification information for specifying the identification signal to the response person terminal device carried by the person in charge of dealing with the event.
An arrival determination means for determining whether or not the responder in charge has arrived in the vicinity of the event according to the reception state of the identification signal by the responder terminal device.
It is provided with an arrival notification means for notifying a predetermined management device of the arrival when it is determined by the arrival determination means that the person in charge has arrived in the vicinity of the event.
The signal information notification means identifies an identification signal that identifies the identification signal to a second coping person terminal device carried by the second coping person according to the coping situation of the coping person in charge or the content of the event. A notification processing system characterized by notifying information. The coping person terminal device has a support requesting means for notifying the signal information notifying means of an additional coping person request.
The notification processing system according to claim 1, wherein the signal information notification means notifies the second responder terminal device of the identification signal specific information in accordance with the request for the additional responder. The coping person terminal device has a timer function for measuring the time.
The claim is characterized in that, when it is determined by the timer function that the progress of the action by the responder in charge is delayed, the support request means notifies the signal information notification means of the request for the additional responder. The report processing system described in 2. The coping staff terminal device has a response means for making a coping or non-coping response to the identification signal specific information.
When the signal information notification means receives a response that cannot be dealt with, or does not receive a response even after a lapse of a predetermined time, the identification signal is sent to the second coping person terminal device carried by the second coping person. The notification processing system according to claim 1, wherein the identification signal specific information is notified. The coping person terminal device is
The notification according to any one of claims 1 to 4, wherein the approach status of each coping person terminal device to the event is determined from the reception state of the identification signal, and the other coping person terminal device is notified. Processing system.

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