JP2021015433A - Server device, terminal device, program of terminal device, information processing system and operation method - Google Patents

Abstract

To support the reliable execution of face-to-face counseling and improve the convenience of product purchase processing based on counseling results.SOLUTION: An information processing system 1 has a server device 10, a terminal device 11 for sale, and a terminal device 12 for purchase. First, a face-to-face counseling session is held between a purchaser and a seller at a retail store 14. The seller sends counseling certification information, which includes product information about a recommended product and identification information of the purchaser, to the server device using the terminal device for sale, and the terminal device for sale obtains the purchase authorization information from the server device. The terminal device for sale of the seller provides the purchase authorization information to the terminal device for purchase of the purchaser. The purchaser uses the purchase authorization information to access the server device within the expiration date to start the purchase process. Once the purchase process is initiated, the purchaser can continue and complete the purchase of the cosmetic product, whether in or out of the retail store, and within or after the expiration date.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to a server device, a terminal device, a program of the terminal device, an information processing system, and an operation method.

So-called online shopping via the Internet is widespread. In online shopping, the purchaser performs information communication with the server of the seller via the Internet using a personal computer, a tablet terminal, a smartphone, etc., and executes the purchase process of various products while staying at home or the like. The purchaser provides the seller with his / her identification information, payment information, etc., completes the payment processing of the purchase price, the delivery arrangement of the product, etc. easily and quickly, and receives the delivery of the product at the desired location. Can be done. For example, Patent Document 1 discloses an example of a technique for supporting online shopping.

On the other hand, in a specific product field, face-to-face counseling between the purchaser and the seller may be required as a precondition for purchase. For example, in the sale of cosmetics, the seller can understand the needs of the purchaser and recommend the most suitable product by providing face-to-face counseling to the purchaser. On the other hand, the purchaser can be convinced and select the product he / she needs by receiving counseling. For example, Patent Documents 2 and 3 disclose examples of techniques that support counseling.

International Publication No. 2016/07980720 Japanese Unexamined Patent Publication No. 2001-338187 JP-A-2003-91583

However, if online shopping is applied to a sales form that requires face-to-face counseling as a condition of purchase, such as cosmetics sales, there is room for improvement in support for performing face-to-face counseling and convenience in product purchase processing based on the counseling results. ..

In view of the above, the following discloses a server device and the like that support the reliable execution of face-to-face counseling and improve the convenience of product purchase processing based on the counseling result.

In order to solve the above problems, the server device in the present disclosure in the present disclosure is a certification acquisition unit that acquires counseling certification information having product information regarding recommended products to the purchaser and identification information of the purchaser from the terminal device for sale. And, the permission sending unit that sends the purchase permission information based on the counseling certification information for permitting the purchase processing related to the purchase of the recommended product by the purchaser to the purchase terminal device, and the purchase permission information are acquired. It has a sales processing unit that starts sales processing of the recommended product on condition that access based on the purchase permission information is received from the purchase terminal device within the expiration date of the purchase permission information.

Further, the terminal device in the present disclosure has a certification sending unit that sends counseling certification information having product information regarding a recommended product to the purchaser and identification information of the purchaser to the server device, and the recommendation by the purchaser. The purchase permission information based on the counseling certification information for permitting the purchase process related to the purchase of the product to the purchase terminal device is acquired by the purchase terminal device, and the purchase permission information is obtained by the purchase terminal device. Access the server device based on the purchase permission information within the expiration date of.

Further, the program for the terminal device in the present disclosure causes the terminal device to execute a step of transmitting the counseling certification information having the product information regarding the recommended product to the purchaser and the identification information of the purchaser to the server device. The purchase permission information based on the counseling certification information for permitting the purchase process related to the purchase of the recommended product by the purchaser is acquired by the purchase terminal device, and the purchase terminal device is used. Therefore, the server device is accessed based on the purchase permission information within the expiration date of the purchase permission information.

Further, another program for a terminal device in the present disclosure provides the terminal device with product information of the recommended product and identification information of the purchaser in order to execute a purchase process related to the purchase of the recommended product to the purchaser. The step of acquiring the purchase permission information based on the counseling certification information possessed and the step of accessing the server device based on the purchase permission information within the expiration date of the purchase permission information are executed.

Further, in another aspect of the present disclosure, the information processing system has a server device and a terminal device. Then, in the information processing system, the server device acquires the counseling certification information having the product information regarding the recommended product to the purchaser and the identification information of the purchaser from the sales terminal device, and the purchaser's said. The step of sending the purchase permission information based on the counseling certification information to the purchase terminal device for permitting the purchase process related to the purchase of the recommended product to the purchase terminal device is executed. In addition, the purchase terminal device executes a step of accessing the server device based on the purchase permission information within the expiration date of the purchase permission information. Further, the server device executes a step of starting the sales process of the recommended product.

Further, in another aspect of the present disclosure, in the information processing system, the server device acquires counseling certification information having product information regarding a recommended product for the purchaser and identification information of the purchaser from the terminal device for sale. And the step of sending the purchase permission information based on the counseling certification information to the sales terminal device in order to permit the purchase processing related to the purchase of the recommended product by the purchaser to the purchase terminal device. Further, in order for the sales terminal device to allow the purchase terminal device to access the server device based on the purchase permission information within the expiration date of the purchase permission information, the purchase permission information is transmitted to the purchase terminal. Perform the steps provided to the device. Further, on condition that the server device receives access based on the purchase permission information from the purchase terminal device within the expiration date of the purchase permission information, the step of starting the sales process of the recommended product is executed.

According to the server device and the like in the present disclosure, it is possible to support the reliable execution of face-to-face counseling and improve the convenience of product purchase processing based on the counseling result.

It is a figure which shows the configuration example of an information processing system. It is a figure which shows the configuration example of a server apparatus. It is a figure which shows the configuration example of the terminal apparatus for sale. It is a figure which shows the configuration example of the terminal device for purchase. It is a figure which shows the operation example by an information processing system. It is a figure which shows the input / output interface example of the terminal device for sale and the terminal device for purchase. It is a figure which shows the operation example by an information processing system. It is a figure which shows the output interface example of the terminal device for purchase. It is a figure which shows the additional operation example of an information processing system. It is a figure which shows the operation example in the modification example of an information processing system. It is a figure which shows the operation of the information processing system in an Example. It is a figure which shows the configuration example of the information processing system in an Example. It is a figure which shows the structural example of the retail store in an Example. It is a figure which shows the operation example of the information system in an Example. It is a figure which shows the measurement result example of the object sensor in an Example.

Hereinafter, embodiments of the present invention will be described.

FIG. 1 is a diagram showing a configuration example of an information processing system according to an embodiment of the present invention. The information processing system 1 provides the purchaser with a so-called online shopping function for cosmetics. The information processing system 1 includes, for example, a server device 10, a terminal device 11 for sale, and a terminal device 12 for purchase, which are connected to each other via a network 13 so as to be able to communicate with each other. An information processing device provided in the product warehouse 16 is further connected to the network 13. The server device 10 is, for example, an EC server that implements an EC (electronic commerce) site 18 of a cosmetics sales business operator. The sales terminal device 11 is an information processing terminal device used by a sales person (hereinafter referred to as a seller) of a cosmetics retail store 14. The purchase terminal device 12 is an information processing terminal device used by a purchaser of cosmetics. The sales terminal device 11 and the purchase terminal device 12 are, for example, personal computers, tablet terminals, smartphone terminals, and the like. The sales terminal device 11 and the purchase terminal device 12 are connected to the network 13 via a wired or wireless router device 15 installed in the retail store 14. The router device 15 is, for example, a wireless LAN (Local Area Network) router such as Wifi (registered trademark), or a wired LAN router. The network 13 is, for example, the Internet, but includes an ad hoc network, a LAN, a MAN (Metropolitan Area Network), another network, or a combination thereof.

In the information processing system 1, cosmetics are sold as follows. First, the purchaser and the seller provide face-to-face counseling at the retail store 14, and the seller recommends cosmetics to the purchaser. Then, the seller sends the counseling certification information having the product information about the recommended product and the identification information of the purchaser to the server device 10 by the sales terminal device 11, and acquires the purchase permission information from the server device 10 by the sales terminal device 11. To do. Then, the purchase permission information is provided from the seller's sales terminal device 11 to the purchaser's purchase terminal device 12. The purchase permission information has a one-time expiration date, and is information for permitting the purchase terminal device 12 to process the purchase of the recommended product by the purchaser only within the expiration date. The purchase permission information is provided from the sales terminal device 11 to the purchase terminal device 12 by displaying / reading an image code or by short-range communication means. The image code is, for example, a QR code (registered trademark), a barcode, or the like. Short-range communication means include, for example, Bluetooth (registered trademark), AirDrop (registered trademark), IrDA (infrared data association), ZigBee (registered trademark), Felica (registered trademark), RFID (Radio Frequency Identification) and the like. Then, the purchaser accesses the server device 10 within the expiration date by using the purchase permission information by the purchase terminal device 12, and starts the purchase process. Once the purchase process is started, the purchaser can continue and complete the cosmetics purchase process regardless of whether it is inside or outside the retail store, within the expiration date, or after the expiration date.

In response to the purchase process, the server device 10 executes a sale process of the recommended product. After the payment processing of the recommended product, the server device 10 sends a delivery instruction to deliver the recommended product to the address 17 of the purchaser to the information processing device provided in the product warehouse 16 that stores the recommended product. In the product warehouse 16, the recommended product is shipped based on the delivery instruction.

In this way, in the information processing system 1, the purchase permission information has a one-time expiration date of, for example, several minutes to several hours, so that the purchaser can immediately recommend the recommended product immediately after face-to-face counseling. You will be prompted to purchase. Further, by using the display / reading of the image code or the short-range communication means as a means for providing the purchase permission information from the sales terminal device 11 to the purchase terminal device 12, the purchaser can provide face-to-face counseling. You will be prompted to obtain purchase permission information at. In this way, by setting time and space restrictions, the purchaser is motivated to carry out face-to-face counseling in order to obtain purchase permission information and the seller to promote sales. Is strengthened. That is, it is possible to support the reliable implementation of face-to-face counseling. Furthermore, the purchaser can complete (or cancel) the purchase process of the recommended product at any time by starting the purchase process based on the purchase permission information. Therefore, the purchaser can consider purchasing with some time and psychological margin after face-to-face counseling, and can increase the degree of freedom of purchase.

FIG. 2 shows a configuration example of the server device 10. The server device 10 has a communication unit 20, a storage unit 21, and a control unit 22. The server device 10 is, for example, one computer or a plurality of computers capable of communicating with each other. The communication unit 20, the storage unit 21, and the control unit 22 may be provided in one computer, or may be distributed in a plurality of computers.

The communication unit 20 has a communication module corresponding to one or more wired or wireless LAN standards for connecting to the network 13. In the present embodiment, the server device 10 is connected to the network 13 via the communication unit 20.

The storage unit 21 includes one or more memories. Each memory included in the storage unit 21 is, for example, a semiconductor memory, a magnetic memory, an optical memory, or the like, but is not limited thereto. Each memory functions, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 21 stores arbitrary information used for the operation of the server device 10, a control / processing program, and databases such as a product information database 23, a sales record database 24, and a customer information database 25.

The control unit 22 has one or more processors. Each processor is a general-purpose processor or a dedicated processor specialized for a specific process, but is not limited thereto. The control unit 22 comprehensively controls the operation of the server device 10 according to the control / processing program stored in the storage unit 21. The control / processing operation by the control unit 22 constitutes the certification acquisition unit 26, the permission transmission unit 27, the sales processing unit 28, and the history management unit 29. The sales processing unit 28 provides the EC site 18.

FIG. 3 shows a configuration example of the terminal device 11 for sale. The sales terminal device 11 is an information processing terminal device such as a personal computer, a tablet terminal, or a smartphone. The sales terminal device 11 has an input / output unit 30, a communication unit 31, a storage unit 32, and a control unit 33.

The input / output unit 30 has an input interface that detects the user's input and sends the input information to the control unit 33. Such input interfaces may include, for example, physical keys, capacitive keys, a touch screen integrated with a panel display, various pointing devices, a microphone that accepts voice input, a camera that captures captured images or image codes, and the like. It is an input interface. Further, the input / output unit 30 has an output interface that outputs information generated by the control unit 33 or acquired from the server device 10 to the user. Such an output interface is any output interface, including, for example, an external or built-in display that outputs information as an image / video, a speaker that outputs information as audio, or a connection interface with an external output device.

The communication unit 31 includes a communication module compatible with wired or wireless LAN standards, a module compatible with mobile communication standards such as 4G (4th Generation) and 5G (5th Generation), Bluetooth, AirDrop, IrDA, ZigBee, Felica, RFID, etc. Includes communication modules and the like that support short-range communication. The sales terminal device 11 is connected to the network 13 by the communication unit 31 via the router device 15 or via the mobile communication base station, and performs information communication with the server device 10 via the network 13. In addition, the sales terminal device 11 uses the communication unit 31 to perform information communication with other devices such as the purchase terminal device 12 located within a communicable range by the short-range communication means.

The storage unit 32 includes one or more memories. Each memory included in the storage unit 32 is, for example, a semiconductor memory, a magnetic memory, an optical memory, or the like, but is not limited thereto. Each memory functions, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 32 stores arbitrary information used for the operation of the sales terminal device 11. For example, the storage unit 32 stores a control / processing program, embedded software, an application program that provides various functions downloaded via the network 13, and the like.

The control unit 33 has one or more processors. Each processor is a general-purpose processor or a dedicated processor specialized for a specific process, but is not limited thereto. The control unit 33 comprehensively controls the operation of the sales terminal device 11 by operating according to the control / processing program stored in the storage unit 32. The control / processing operation by the control unit 33 constitutes a certification sending unit 34, a permission acquisition unit 35, a permission providing unit 36, a confirmation processing unit 38, and a product recommendation unit 39.

FIG. 4 shows a configuration example of the purchase terminal device 12. The purchase terminal device 12 is an information processing terminal device such as a personal computer, a tablet terminal, or a smartphone. The purchase terminal device 12 includes an input / output unit 40, a communication unit 41, a storage unit 42, and a control unit 43. The input / output unit 40, the communication unit 41, the storage unit 42, and the control unit 43 of the purchase terminal device 12 are the input / output unit 30, the communication unit 31, and the storage unit 32 of the sales terminal device 11 described with reference to FIG. 3, respectively. , And has the same configuration as the control unit 33. However, in the purchase terminal device 12, the control / processing operation of the control unit 43 that operates according to the program stored in the storage unit 42 constitutes the permission acquisition unit 44, the purchase processing unit 45, and the confirmation acquisition / provision unit 46. ..

In the server device 10, the terminal device 11 for sale, and the terminal device 12 for purchase, each communication unit transmits various information transmitted by the corresponding control unit to each receiver's device via the network 13. Further, each communication unit receives various information transmitted from the sender's device via the network 13 and sends it to the corresponding control unit, so that each control unit acquires various information from the sender's device. ..

An operation example of the information processing system 1 will be described with reference to FIGS. 5 and 6. FIG. 5 is a sequence diagram showing an operation example by the information processing system 1. FIG. 6 shows an example of an input / output interface of the terminal device 11 for sale and the terminal device 12 for purchase.

The procedure of FIG. 5 is executed after the seller and the purchaser provide face-to-face counseling at the retail store 14 and the seller recommends the recommended product to the purchaser. First, the sales terminal device 11 receives input of product information, identification information, seller information, and counseling information by the operation of the seller (step S500). The seller manually enters this information, for example, from a touch screen. The product information is information that identifies the recommended product, such as the product type, product name, attribute, and product ID of the recommended product. Product information may be input by the seller selecting a recommended product from the product options acquired from the product information database 23 of the server device 10 in the sales terminal device 11. The identification information is, for example, the purchaser's customer ID, name, telephone number, and other information for identifying the purchaser as a customer. The seller information is information for identifying the seller and the store to which the seller belongs, such as a clerk ID and a store ID to which the seller belongs. The counseling information is text data that describes the counseling contents such as skin quality measurement results, skin diagnosis results, care methods, product usage methods, questionnaire results, etc., in addition to the counseling implementation date and time, or skin image data or micro. This is information that shows the results of counseling, such as scope captured image data. The skin quality measurement result includes oil, water, elasticity, etc., and is measured by a skin diagnostic device installed in the retail store 14.

FIG. 6A shows an example of an input screen on the touch panel screen of the terminal device 11 for sale. The input screen 600 has various input items. The input items include the store ID 601 as the seller information, the staff (clerk) ID 602 and the password 603, the customer ID 605 as the identification information, the counseling information 606 about various measurement results, and the purchased product name 607 as the product information. Further, the input item includes the payment method 608. Input items are input by character input, selection of options, and the like. Further, the input item may be input by scanning the code for each value of the input item by using the code reading function by the camera. When the seller completes the input, the seller taps the purchase procedure completion button 609 to confirm the input. Then, in response to the input confirmation, the counseling proof information having various information is sent to the server device 10.

Returning to FIG. 5, in the sales terminal device 11, the certification sending unit 34 responds to the operation of the seller by providing the counseling certification information 50 having the input product information, identification information, seller information, and counseling information. It is sent to the server device 10 (step S501).

Next, in the server device 10, the counseling certification information 50 is acquired by the certification acquisition unit 26 (step S502). Then, the permission sending unit 27 sends the purchase permission information 52 based on the counseling certification information 50 to the sales terminal device 11 (step S504). The purchase permission information 52 includes identification information such as a customer ID, an expiration date, product order information of a recommended product for which an order is expected, and a URL of an EC site 18 that sells the recommended product. The permission sending unit 27 may condition that the identification information is registered in the customer information database 25 as a condition for sending the purchase permission information 52. By doing so, the seller can be encouraged to register as a purchaser. Further, it may be a condition for sending the purchase permission information 52 that the counseling information is acquired and that the counseling information has predetermined item information. By doing so, it is possible to encourage the seller to carry out counseling more reliably. Further, the permission sending unit 27 may be a condition for sending the purchase permission information 52 that the sales terminal device 11 has transmitted the counseling proof information 50 via the router device 15 installed in the retail store 14. For example, the permission sending unit 27 determines from the IP address of the access source whether the communication is via the router device 15. By doing so, the seller can be encouraged to provide face-to-face counseling at the retail store 14.

Next, in the sales terminal device 11, the permission acquisition unit 35 acquires the purchase permission information 52 (step S506). Then, the permission providing unit 36 provides the purchase permission information 52 to the purchase terminal device 12 (step S508). The permission providing unit 36, for example, converts the purchase permission information 52 into an image code and displays it on the display of the input / output unit 30. Alternatively, the permission providing unit 36 sends out the purchase permission information using the short-range communication means.

FIG. 6B shows an example of a display screen of the sales terminal device 11 in step S508 of FIG. The display screen 610 displays the store ID 601 and the staff ID 602 as the seller information, the customer ID 605 as the identification information, and the purchased product name 607 as the product information. Further, the display screen 610 displays the image code 612 as purchase permission information.

Returning to FIG. 5, in the purchase terminal device 12, the permission acquisition unit 44 acquires the purchase permission information 52 (step S510). For example, the permission acquisition unit 44 reads the purchase permission information displayed as an image code by the sales terminal device 11 in response to the operation of the seller by using the code reader function of the camera of the input / output unit 40 to permit the purchase. Get information 52. Alternatively, the permission acquisition unit 44 acquires the purchase permission information 52 transmitted from the sales terminal device 11 via the short-range communication means by receiving the purchase permission information 52 in the communication unit 41.

Next, in the purchase terminal device 12, the purchase processing unit 45 sends the purchase information 54 to the server device 10 in response to the operation of the purchaser to access the sales processing unit 28 (step S512). For example, the purchase processing unit 45 establishes communication with the EC site 18 of the seller based on the URL included in the purchase permission information 52, and purchases to the sales processing unit 28 using the identification information included in the purchase permission information 52. Require a person's authentication. The purchase information 54 includes information such as a product name and quantity of the product to be purchased based on the recommended product information, and an expiration date of the purchase permission information 52.

Then, in the server device 10, the sales processing unit 28 acquires the purchase information 54 (step S514). Then, the sales processing unit 28 determines whether or not the sales processing is possible, and sends the sales processing availability information 56 to the purchase terminal device 12 (step S516). At this time, the sales processing unit 28 can perform sales processing when the access from the purchase terminal device 12, for example, the acquisition of the purchase information 54 is within the expiration date of the purchase permission information 52, and after the expiration date has passed. In that case, it is judged that sales processing is not possible. Further, in the server device 10, the permission sending unit 27 stores the expiration date of the purchase permission information 52 when the purchase permission information 52 is sent, compares the time when the purchase information 54 is acquired with the expiration date, and compares the purchase terminal device with the expiration date. You may determine whether the access from is made within the expiration date. Further, the sales processing unit 28 may condition that the purchase terminal device 12 is accessed via the router device 15 installed in the retail store 14 as a condition that the sales processing is possible.

Next, in the purchase terminal device 12, the purchase processing unit 45 acquires the sales processing availability information 56, and outputs to the purchaser whether or not the purchase processing can be started according to the availability of the sales processing (step S518).

FIG. 6C shows an example of a display screen of the purchase terminal device 12 in step S518 of FIG. The display screen 620 is an example of a display screen in the case where the sales process is possible and therefore the purchase process is possible. The display screen 620 displays the customer ID 605, the purchaser name 621, the purchaser address 622 as the identification information, and the purchased product name 607 as the product information. Further, the display screen 620 displays the amount of money for each purchased product name 607 and the total amount of money 623. The purchaser taps the purchase confirmation button 624 on the display screen 620 to instruct the purchase process. The purchase processing unit 45 may allow the purchaser to select the purchased product name 607 on the display screen 620. By doing so, for example, it becomes possible to deal with the situation where the purchaser wants to forgo the purchase of a part or all of the recommended products, and the degree of freedom of the purchaser can be ensured.

If the sales processing unit 28 of the server device 10 accesses from the purchase terminal device 12 after the expiration date, it is determined that the sales processing is not possible. In that case, the purchase processing unit 45 determines that the purchase processing is not possible on the purchase terminal device 12 side according to the sales processing availability information indicating that the sales processing is not possible. In that case, for example, the purchase processing unit 45 may cause the input / output unit 30 to display and output a message such as "expired" or "cannot purchase" or output a voice to notify the purchaser that the purchase processing is not possible.

When the purchaser receives an input instructing the start of the purchase process, the purchase processing unit 45 executes the purchase process (step S520). The purchase processing unit 45 requests the sales processing unit 28 of the server device 10 to execute the purchase processing, and the sales processing unit 28 executes the sales processing in response to the request (step S522). For example, the purchase processing unit 45 prompts the purchaser to input the information, or stores the information in the storage unit 42 in advance, such as the purchaser's payment information and the delivery destination information, which are necessary for the sales processing by the sales processing unit 28. Is sent to the server device 10. Then, in the server device 10, the sales processing unit 28 acquires such information. Alternatively, the payment information, the delivery destination information, and the like may be stored in the customer information database 25 of the server device 10 in association with the purchaser's identification information. In that case, the sales processing unit 28 reads the information necessary for the sales processing from the customer information database 25, acquires the information, and executes the sales processing according to the instruction from the purchase processing unit 45. Then, the sales processing unit 28 executes the payment processing in cooperation with the server of the financial institution, and executes the sales processing by sending the shipping instruction to the information processing terminal of the product warehouse 16.

When the sales processing unit 28 of the server device 10 once determines that the sales processing is possible and starts the sales processing, the time when the purchaser instructs the purchase terminal device 12 to execute the purchase processing is the time when the purchase permission information is valid. Even after the expiration date, the purchase processing unit 45 executes the purchase processing, and the sales processing unit 28 executes the sales processing accordingly. For example, the sales processing unit 28 operates to accept the purchase processing request at any time after sending the sales availability information indicating the sales availability in step S516. By doing so, the purchaser can consider purchasing with some time and psychological margin after face-to-face counseling, so that the degree of freedom of purchase can be increased.

Next, the sales processing unit 28 performs an incentive giving process to the retail store 14 or the seller (step S524). For example, the sales processing unit 28 sets a predetermined ratio (several percent to several tens of percent) of the product price for which sales have been processed to the financial account of the retail store 14 to which the seller in charge of face-to-face counseling belongs, or the seller himself. Performs payment processing to deposit to a financial account. Such payment processing is performed in cooperation with the financial institution server. Then, the history management unit 29 writes the sales record for each retail store 14 or the sales record for each seller into the sales record database 24, and updates the sales record database 24 (step S526). The sales record includes, for example, information such as the retail store to which each seller belongs, the name / type of the product sold, the quantity, the selling price, the content of counseling, and the date and time of sale.

When giving an incentive, the sales processing unit 28 may adjust the incentive by referring to the sales performance database 24. For example, it is possible to make adjustments such as increasing the predetermined ratio of incentives according to the size of past sales performance. By managing the sales performance and giving an incentive to the retail store or the seller in this way, it is possible to improve and maintain the retail store and the retail store's willingness to sell the product. Furthermore, since face-to-face counseling is a prerequisite for product sales, it is possible to encourage the participation of retail stores and sellers who have not participated in the sales form of cosmetics sales based on face-to-face counseling.

In the procedure described above, for example, steps S506 and S508 may be omitted. That is, in step S504, the permission sending unit 27 of the server device 10 sends the purchase permission information 52 toward the purchase terminal device 12, and the permission acquisition unit 44 of the purchase terminal device 12 acquires the purchase permission information 52. .. Then, the purchase processing unit 45 of the purchase terminal device 12 sends the purchase information 54 to the server device 10 in step S512. In this way, by setting a time constraint when the purchase terminal device 12 acquires the purchase permission information from the sales terminal device 11 through the face-to-face counseling, it is possible to support the reliable implementation of the face-to-face counseling. .. Further, when the steps S506 and S508 are executed, the purchase terminal device 12 sets a spatial constraint in addition to the time constraint when acquiring the purchase permission information from the sales terminal device 11 through face-to-face counseling. It can support the reliable implementation of face-to-face counseling. On the other hand, if the purchaser accesses the server device 10 based on the purchase permission information and starts the purchase process, the purchase process of the recommended product can be completed (or canceled) at any time. The convenience of the person is improved.

In the above embodiment, the case where face-to-face counseling is carried out at a retail store is taken as an example. However, the case where the purchaser and the seller communicate with each other by video conferencing means to perform pseudo face-to-face counseling is also included in the present embodiment. In that case, the purchase permission information is transmitted from the server device 10 to the purchase terminal device 12 by e-mail or the like, for example. Then, when the purchase terminal device 12 displays the image code, the image code is displayed on the seller side as an image of the TV conference, and the purchase terminal device 12 reads this to obtain the purchase permission information. Is provided to the terminal device 11 for sale. In this case as well, by making it a condition for sending the purchase permission information that the server device 10 is accessed from the purchase terminal device 12 within the expiration date of the purchase permission information, immediate product purchase based on the implementation of counseling is promoted. be able to.

In addition, the case where the seller visits the purchaser and provides face-to-face counseling is also included in the present embodiment. In that case, the router device 15 is composed of a portable mobile router, and the seller tends to use the router device 15, so that the sales terminal device 11 and the purchase terminal device 12 are sent to the server device via the router device 15. It becomes possible to communicate with 10. By doing so, it is possible to set time and space restrictions when the purchase terminal device 12 acquires the purchase permission information from the sales terminal device 11, and it is possible to support the reliable implementation of face-to-face counseling. ..

An operation example of the information processing system according to another embodiment will be described with reference to FIGS. 7 and 8. This embodiment relates to a case where the purchaser pays the price at the store immediately after face-to-face counseling at the retail store. FIG. 7 is a sequence diagram showing an operation example by the information processing system 1. FIG. 8 shows an example of an output interface of the purchase terminal device 12.

The procedure of FIG. 7 is executed after the seller and the purchaser provide face-to-face counseling at the retail store 14 and the seller recommends the recommended product to the purchaser. Of the procedures of FIG. 7, the same steps as those of the procedure of FIG. 5 are designated by the same reference numerals.

In this embodiment, the purchaser pays the product price at the store immediately after the face-to-face counseling (step S700). The payment method is any means such as cash payment, electronic money payment, and credit card payment. Then, the counseling proof information 50 sent from the sales terminal device 11 to the server device 10 in step S501 includes the paid information. Further, the purchase permission information 52 sent by the server device 10 in step S504 also includes the paid information.

Steps S506 to S514 are executed in the same manner as described with reference to FIG. In the sales process determined by the sales processing unit 28 to be executable in step S516, the settlement process is omitted. Further, in step S518, the purchase processing unit 45 outputs to the purchaser whether or not to start the purchase processing according to whether or not the sales processing is possible, but in the purchase processing here, the settlement processing is omitted. On the other hand, the sales processing unit 28 proceeds to step S522 to issue a sales process, that is, a delivery instruction. In this case, the sales processing unit 28 reads the delivery destination information from the customer information database 25, acquires it, and sends a shipping instruction to the information processing terminal of the product warehouse 16.

FIG. 8 shows an example of a display screen of the purchase terminal device 12 in step S518 of FIG. The display screen 800 is an example of a display screen in the case where the sales process is possible and therefore the purchase process is possible. The display screen 800 displays the customer ID 605, the purchaser name 621, the purchaser address 622 as the identification information, and the purchased product name 607 as the product information. Further, the display screen 800 displays the amount of money for each purchased product name 607 and the total amount of money 623. In this case, the amount for each purchased product name 607 and the total amount 623 have already been paid, and the server device 10 executes the delivery instruction, so that the status information 802 such as "payment completed, delivery ready" is displayed. To.

Returning to FIG. 7, in step S524, the sales processing unit 28 requests the wholesale price of the sold product as an incentive giving process to the retail store 14 or the seller. The difference between the retail price sold over the counter and the wholesale price (a few percent to a few tens of percent of the retail price) is used as an incentive for the retail store 14 or the seller. In response to such a request, the retail store 14 or the seller performs settlement processing in its own financial account, and the wholesale price is collected. Then, the history management unit 29 writes the sales record for each retail store 14 or the sales record for each seller into the sales record database 24, and updates the sales record database 24 (step S526).

FIG. 9 shows an example of a procedure that is additionally performed with respect to the above-described embodiment. In the procedure of FIG. 9, confirmation information for the purchaser to acquire purchase permission information is acquired in advance from the server device 10 by the purchase terminal device 12, and the confirmation information is sent to the sales terminal device 11 at the time of face-to-face counseling. It is a procedure when providing. By doing so, it becomes possible to encourage the implementation of face-to-face counseling more reliably.

The procedure of FIG. 9 is performed before step S500 of FIG. 5 or step S700 of FIG. 7 is executed, respectively. Before and after the procedure shown in FIG. 9 and the implementation of face-to-face counseling may be arbitrary. First, in response to the purchaser's operation, in the purchase terminal device 12, the confirmation acquisition / providing unit 46 sends the confirmation information request 90 to the server device 10 (step S902). The confirmation information request 90 includes the identification information of the purchaser. In the server device 10, when the permission sending unit 27 acquires the confirmation information request 90, the identification information is collated with the customer information database 25 to authenticate the purchaser (step S904). Then, when the authentication is established, the permission sending unit 27 sends the confirmation information 92 to the purchase terminal device 12 (step S906). Then, the confirmation acquisition / providing unit 46 acquires the confirmation information 92 (step S908).

Next, the confirmation acquisition / providing unit 46 of the purchase terminal device 12 provides the confirmation information 92 to the sales terminal device 11 (step S910). The confirmation information 92 has a one-time expiration date of several minutes to sufficient, which is unique to the purchaser. The confirmation information 92 is, for example, a one-time password. The confirmation information is provided from the purchase terminal device 12 to the sale terminal device 11 by displaying / reading an image code or by short-range communication means. Then, the confirmation processing unit 38 of the sales terminal device 11 acquires the confirmation information 92 (step S912) and sends the confirmation information 92 to the server device 10 (step S916).

Next, in the server device 10, the permission sending unit 27 determines whether or not the purchase permission information can be sent to the sales terminal device 11 based on the acquisition of the confirmation information. At this time, the permission sending unit 27 determines that the purchase permission information can be sent if the confirmation information 92 is acquired within the expiration date of the confirmation information 92, and that the purchase permission information cannot be sent if the confirmation information 92 has passed. To do. The confirmation information 92 includes the expiration date, and the permission sending unit 27 acquires the expiration date from the confirmation information 92 and compares this with the acquisition time of the confirmation information 92 so that the acquisition time of the confirmation information 92 is within the expiration date. Can be determined. Further, in the server device 10, the permission sending unit 27 stores the expiration date when the confirmation information 92 is sent, compares the acquisition time of the confirmation information 92 with the expiration date, and is effective when the confirmation information 92 is acquired. You may decide if it is within the deadline. Further, the permission sending unit 27 may be a condition for transmitting the purchase permission information that the purchase terminal device 12 has transmitted the confirmation information 92 via the router device 15 installed in the retail store 14. For example, the permission sending unit 27 determines from the IP address of the access source whether the communication is via the router device 15. By doing so, the purchaser can be encouraged to receive face-to-face counseling at the retail store 14. Then, the permission sending unit 27 sends the determination result of whether or not the purchase permission information can be sent to the sales terminal device 11 as the permission sending permission information 94 (step S920).

Next, in the sales terminal device 11, the permission acquisition unit 35 acquires the permission transmission availability information 94 and outputs whether or not the purchase permission information can be transmitted (step S922). For example, if the purchase permission information can be sent, the seller can output the display or voice by the output interface of the input / output unit 30, such as "Customer has been authenticated" or "Please enter the counseling result". Can be encouraged to perform face-to-face counseling. Alternatively, if the purchase permission information cannot be sent, the purchaser is urged to execute from step S902 again by displaying or outputting voice by the output interface of the input / output unit 30 such as "Please authenticate again". You may.

FIG. 10 shows a modified example of the procedure of FIG. The procedure of FIG. 10 is different from the procedure of FIG. 9 in that the sales terminal device 11 determines whether or not to send the purchase permission information based on the acquisition of the confirmation information, instead of the server device 10. The procedure of FIG. 10 is executed before each of step S500 of FIG. 5 or step S700 of FIG. 7 is executed, similarly to the procedure of FIG.

Steps S902 to S906 are the same as in FIG. However, in step S906, the permission sending unit 27 sends the confirmation information 92 not only to the purchase terminal device 12 but also to the sales terminal device 11. Then, the sales terminal device 11 acquires the confirmation information 92 (step S1000). At this time, the confirmation processing unit 38 acquires the expiration date of the confirmation information 92.

When the sales terminal device 11 acquires the confirmation information 92 provided by the purchase terminal device 12 in step S910, the confirmation processing unit 38 compares the acquisition time of the confirmation information with the expiration date, and the server device. 10 determines whether or not the purchase permission information can be sent to the sales terminal device 11 (step S1004). At this time, the confirmation processing unit 38 determines that the purchase permission information can be sent if the confirmation information 92 is acquired within the expiration date of the confirmation information 92, and that the purchase permission information cannot be sent if the confirmation information 92 has passed. To do. The confirmation information 92 includes the expiration date, and the confirmation processing unit 38 acquires the expiration date from the confirmation information 92 and compares this with the acquisition time of the confirmation information 92 so that the acquisition time of the confirmation information 92 is within the expiration date. Can be determined.

Next, in the sales terminal device 11, the permission acquisition unit 35 outputs whether or not the purchase permission information can be transmitted based on the purchase permission information transmission availability information (step S922). Then, the confirmation processing unit 38 sends the determination result of whether or not the purchase permission information can be transmitted to the server device 10 as the permission transmission permission information 94 (step S1006), and the server device 10 acquires the permission transmission permission information 94 (step S1008). ..

According to the procedures of FIGS. 9 and 10, since the purchaser is required to provide the confirmation information to the sales terminal device 11 before the face-to-face counseling, it is possible to more reliably encourage the purchaser to come to the store. .. Further, in FIG. 5, even if steps S506 and S508 are omitted and the purchase terminal device 12 directly acquires the purchase permission information from the sales terminal device 11 through face-to-face counseling, the space where the purchaser visits the store. Since it is possible to set specific restrictions, it is possible to support the reliable implementation of face-to-face counseling.

<Example 1>
FIG. 11 is a diagram showing one of the embodiments of the above-described embodiment. This embodiment relates to an operation procedure of the server device 10 and the terminal device 11 for sale. FIG. 11 is a sequence diagram showing an operation procedure of the server device 10 and the terminal device 11 for sale. Steps S1100 to S1110 are executed before the start of the operation procedure of FIG. 5 or 7, and before or during face-to-face counseling. Further, step S1102 is executed at an arbitrary timing after step S522 in FIG. 5 or FIG.

First, the sales terminal device 11 receives the input of the purchaser's identification information and the seller's information by the operation of the seller (step S1100). Then, the product recommendation unit 39 of the terminal device 11 for sale sends the identification information and the like to the server device 10 (step S1102). In the server device 10, the history management unit 29 acquires the identification information and the like (step S1104), refers to the customer information database 25 and the product information database 23 based on the identification information (step S1106), and purchase history of the purchaser. Extract information on recommended products from.

The customer information database 25 has not only the identification information of the purchaser but also the purchase history for each purchaser, for example. Then, the history management unit 29 extracts recommended products by an arbitrary algorithm. For example, the history management unit 29 may extract products that the purchaser has repeatedly purchased as recommended products, or may extract products that have similar attributes to the products that have been repeatedly purchased as recommended products. In addition, the history management unit 29 may extract products repeatedly purchased by another purchaser having similar attributes as recommended products. In addition, the history management unit 29 may estimate recommended products by machine learning using customer information databases collected from a plurality of retail stores as learning data. Then, the history management unit 29 sends the extracted recommended product information 1100 to the sales terminal device 11 (step S1108).

In the sales terminal device 11, the product recommendation unit 39 acquires the recommended product information 1100 and outputs it to the seller (step S1110). The input / output unit 30 of the sales terminal device 11 may display and output character information or an image indicating the recommended product as recommended product information, or may output voice. By receiving the output of such information, the seller can easily and efficiently recommend the optimum product for face-to-face counseling to the purchaser.

Then, in the server device 10, when the sales process to the purchaser is completed by the series of operation procedures of FIG. 5 or FIG. 7, the history management unit 29 writes the sales history of the product in the customer information database 25 and creates the customer information database 25. Update (step S1102). In this way, it is possible to increase the accumulation of information for estimating the purchaser's taste in the customer information database 25, and to present the seller with recommended products that are more suitable for the purchaser in the next and subsequent face-to-face counseling. it can.

The features of the above embodiment are summarized as follows.
A history management unit that reads the product information from a storage unit that stores the product information in association with the purchaser's identification information and sends the product information to the sales terminal device.
A certification acquisition unit that acquires counseling certification information having product information of recommended products for the purchaser and the identification information from a terminal device for sale, and
A permission sending unit that sends purchase permission information based on the counseling certification information to the sales terminal device for permitting the purchase processing related to the purchase of the recommended product by the purchaser to the purchasing terminal device.
The sales process for starting the sales process, provided that the purchase permission information is acquired from the sales terminal device and the access based on the purchase permission information is received within the expiration date of the purchase permission information. Department and
A server device that has.

<Example 2>
FIG. 12 is a diagram showing still another embodiment. FIG. 12 is different from FIG. 1 in that a cosmetics factory 19 is added to the configuration of the information processing system 1 shown in FIG. In the cosmetics factory 19, an information processing device such as a personal computer capable of information communication with the server device 10 is installed via the network 13. Further, the product information database 23 of the server device 10 stores manufacturing method information for each product.

In this embodiment, when a purchase request for a recommended product based on face-to-face counseling is received from the purchasing terminal device 12 by the server device 10, the server device 10 transmits manufacturing method information regarding the manufacturing method of the recommended product to the information processing device of the cosmetics factory 19. To do. Then, the cosmetics factory 19 manufactures recommended products based on the manufacturing method information. Then, the completed recommended product is delivered to the product warehouse 16, and the recommended product is delivered from the product warehouse 16 to the purchaser's address 17. According to this embodiment, not only ready-made products but also products personalized according to the needs of each purchaser can be manufactured and provided to the purchaser. Therefore, it is possible to strengthen the motivation for face-to-face counseling of the seller and improve the convenience of the purchaser.

In this embodiment, during the sales process (step S522) of the server device 10 in FIG. 5 or 7, the sales processing unit 28 operates as follows. That is, when the sales processing unit 28 executes the payment processing in cooperation with the server of the financial institution, it reads the manufacturing method information of the purchased product from the product information database 23 and sends the manufacturing method information and the manufacturing instruction to the information processing terminal of the cosmetics factory 19. To do. In addition, the sales processing unit 28 sends a delivery instruction together with the address information of the purchaser to the information processing terminal of the cosmetics factory 19 and the information processing terminal of the product warehouse 16. Then, the cosmetics factory 19 receives the manufacturing instruction, manufactures the purchased product, and delivers the completed product to the product warehouse 16. Then, in the product warehouse 16, the delivered product is delivered to the address 17 of the purchaser of the received product in response to the delivery instruction.

The features of the above embodiment are summarized as follows.
A certification acquisition department that acquires counseling certification information that has product information related to products recommended to the purchaser and identification information of the purchaser from the terminal device for sale,
A permission sending unit that sends purchase permission information based on the counseling certification information to the sales terminal device for permitting the purchase processing related to the purchase of the recommended product by the purchaser to the purchasing terminal device.
The sales process for starting the sales process, provided that the purchase permission information is acquired from the sales terminal device and the access based on the purchase permission information is received within the expiration date of the purchase permission information. Has a part and
The sales process includes a step of transmitting manufacturing method information of the recommended product to an information processing device of a product factory.
Server device.

<Example 3>
13 to 15 are diagrams showing still another embodiment. This embodiment is a modified example of the embodiment for acquiring confirmation information from the purchaser shown in FIG. 9 or FIG. This embodiment is an example for more reliably ensuring the performance of face-to-face counseling at the retail store 14.

FIG. 13 shows a configuration example of the retail store 14. In FIG. 13, a new configuration is added to the configuration of the retail store 14 including the sales terminal device 11 and the purchase terminal device 12 of FIG. A store server device 1302, an image code reader 1303, and an object sensor 1304 are installed in the retail store 14. The store server device 1302 is connected to the network 13 via the router device 15 or via another communication device, and is configured to be capable of information communication with the server device 10. Further, the store server device 1302 is connected to the image code reader 1303 and the object sensor 1304 so as to be capable of information communication by wire or wirelessly. The store server device 1302 is, for example, a computer having the same configuration as the server device 10. The image code reader 1303 is a reader device that reads confirmation information that the purchase terminal device 12 acquires from the server device 10 or the store server device 1302 and displays it as an image code. The object sensor 1304 is a sensor that measures the positions of the purchaser 1300, the seller 1301 and the image code reader 1303 in the retail store 14 and the distance between them. For example, the object sensor 1304 is a 3D camera and its control device that captures the scenery inside the retail store 14. Alternatively, the object sensor may be a distance measuring sensor such as a light wave sensor and a control device thereof.

FIG. 14 is a sequence diagram showing an operation procedure of the store server device 1302, the image code reader 1303, and the object sensor 1304. The procedure of FIG. 14 is performed, for example, before step S500 of FIG. 5 or step S700 of FIG. 7 is executed, respectively.

First, when the purchaser visits the store, the confirmation information acquired in advance by the purchase terminal device 12 is displayed as an image code, and the image code reader 1303 reads the confirmation information (step S1400). Next, the image code reader 1303 sends the confirmation information 140 to the store server device 1302 (step S1402). Then, the store server device 1302 acquires the confirmation information 140 (step S1404) and sends a measurement instruction to the object sensor 1304 (step S1406). Then, the object sensor 1304 executes the measurement in response to the instruction (step S1408), and sends the measurement result information 142 to the store server device 1302 (step S1410). Then, the store server device 1302 acquires the measurement result information 142 (step S1412).

Here, the operation of the store server device 1302 will be described with reference to the example of the measurement result information 142 shown in FIG. FIG. 15 schematically shows a state in which the distance D150 between the image code reader 1303 and the purchaser 1300 and the distance D152 between the purchaser 1300 and the seller 1301 are measured.

The store server device 1302 identifies the purchaser in the measurement result (step S1414). For example, by deferring the image code reader 1303 and the object sensor 1304, the relative positional relationship between the object sensor 1304 and the image code reader is fixed. Therefore, the position of the image code reader 1303 is specified in the measurement result of the object sensor 1304. Since the store server device 1302 causes the object sensor 1304 to perform the measurement within a sufficiently short time (for example, one second or less to several seconds) after the confirmation information is acquired, the purchaser 1300 who has the image code reader 1303 read the confirmation information displays the image. The probability of measurement in the vicinity of the code reader 1303 is high. Therefore, the store server device 1302 identifies the purchaser 1300 whose distance D150 from the image code reader 1303 is sufficiently short (for example, 30 cm or less) among the measured objects.

Next, the store server device 1302 identifies the seller 1301 and derives the distance between the purchaser 1300 and the seller 1301 (step S1416). For example, the store server device 1302 identifies the seller 1301 whose distance D151 from the specified purchaser 1300 is sufficiently short (for example, 50 cm or less) among the objects measured in FIG. 15, and derives the distance D151.

Next, the store server device 1302 determines the implementation of counseling (step S1418). For example, the store server device 1302 determines that face-to-face counseling is being performed when the distance D151 between the purchaser 1300 and the seller 1301 specified in FIG. 15 is a predetermined value (for example, 50 cm) or less, and the distance D151 Measure the time that is maintained. Then, when the time is equal to or longer than a predetermined value (for example, 10 minutes to 2 hours), it is determined that counseling has been performed. Then, the store server device 1302 sends the counseling execution information 144 including the counseling execution determination result to the server device 10 (step S1420).

Then, in the server device 10, when the permission sending unit 27 sends out the purchase permission information based on the counseling certification information acquired from the sales terminal device, the face-to-face counseling implementation is confirmed in the counseling execution determination acquired from the store server device 1302. Can be a condition. By doing so, more reliable implementation of face-to-face counseling can be ensured.

In the above embodiment, the confirmation information is displayed as an image code, and the purchaser is specified based on the position of the image code reader that reads the confirmation information. However, short-range communication means may be used for providing / acquiring confirmation information. The purchaser can be identified if the purchaser who provides the confirmation and the device for acquiring the confirmation information are sufficiently close to each other.

The features of the above embodiment are summarized as follows.
An acquisition device that acquires confirmation information provided by the purchaser terminal,
A sensor that detects objects around the acquisition device,
It has the acquisition device, the sensor, and a server device capable of communicating information.
The server device
Among the objects detected by the sensor when the confirmation information acquired by the acquisition device is acquired from the acquisition device, the purchaser located at the first predetermined distance from the acquisition device is detected.
Among the objects, a seller located at a second predetermined distance from the purchaser is detected.
When the second distance between the purchaser and the seller is maintained for a predetermined time, the counseling execution determination is sent to another server that sends the purchase permission information for permitting the purchaser to purchase the product. Send,
Store system.

In the above, the sales terminal device 11 used by the seller may be a plurality of terminal devices. For example, the procedure of acquiring confirmation information from the purchase terminal device 12 and sending it to the server device 10 and the procedure of acquiring purchase permission information from the server device 10 and providing it to the purchase terminal device 12 are different depending on the terminal device. It may be executed. Further, the purchase terminal device 12 used by the purchaser may also be a plurality of terminal devices. For example, the procedure of acquiring confirmation information from the server device 10 and providing it to the sales terminal device 11 and the procedure of acquiring purchase permission information from the sales terminal device 11 and accessing the server device 10 are different depending on the terminal device. It may be executed.

Although the present invention has been described with reference to the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and modifications based on the present disclosure. Therefore, it should be noted that these modifications and modifications are included in the scope of the present invention. For example, the functions included in each means, each step, etc. can be rearranged so as not to be logically inconsistent, and a plurality of means, steps, etc. can be combined or divided into one. ..

1 Information system, 10 server equipment, 11 terminal equipment for sale,
12 Terminal device for purchase

Claims (26)

A certification acquisition department that acquires counseling certification information that has product information related to products recommended to the purchaser and identification information of the purchaser from the terminal device for sale,
A permission sending unit that sends purchase permission information based on the counseling proof information for permitting the purchase terminal device to perform the purchase process related to the purchase of the recommended product by the purchaser.
A sales processing unit that starts sales processing of the recommended product, provided that access based on the purchase permission information is received from the purchase terminal device that has acquired the purchase permission information within the expiration date of the purchase permission information.
Server device with. In claim 1,
The permission sending unit sends the purchase permission information to the sales terminal device, and then sends the purchase permission information to the sales terminal device.
The sales processing unit acquires the purchase permission information from the sales terminal device in the purchase terminal device, and receives access based on the purchase permission information from the purchase terminal device.
Server device. In claim 1 or 2,
The permission sending unit sends out the purchase permission information on condition that the counseling proof information is acquired from the sales terminal device by communication via a predetermined router device.
Server device. In any one of claims 1 to 3,
The sales processing unit starts the sales processing on condition that the purchase permission information is accessed from the purchase terminal device by communication via a predetermined router device.
Server device. In any of claims 1 to 4,
The permission sending unit further sends confirmation information for the purchase terminal device to provide to the sales terminal device to the purchase terminal device, and obtains the confirmation information from the sales terminal device. To send the purchase permission information to the sales terminal device.
Server device. In claim 5,
The permission sending unit sends the purchase permission information to the sales terminal device, provided that the confirmation information is acquired from the sales terminal device within the expiration date of the confirmation information.
Server device. In any of claims 1 to 6,
When the sales processing unit starts the sales processing, the sales processing unit continues the sales processing even after the expiration date of the purchase permission information.
Server device. In any of claims 1 to 7,
Further having a history management unit that stores the seller information corresponding to the sales terminal device and the history of the sales process in the storage unit in association with each other.
Server device. It has a certification sending unit that sends counseling certification information having product information about recommended products to the purchaser and identification information of the purchaser to the server device.
The purchase permission information based on the counseling certification information for permitting the purchase process related to the purchase of the recommended product by the purchaser is acquired by the purchase terminal device, and the purchase terminal device is used. Then, the server device is accessed based on the purchase permission information within the expiration date of the purchase permission information.
Terminal equipment. In claim 9.
A permission acquisition unit that acquires the purchase permission information from the server,
A permission providing unit that provides the purchase permission information to the purchase terminal device,
A terminal device that further has. In claim 9 or 10.
The certification sending unit sends the counseling certification information to the server device by communication via a predetermined router device.
Terminal equipment. In any of claims 9 to 11,
The purchase terminal device acquires the confirmation information acquired from the server device from the purchase terminal device, sends the confirmation information to the server device, and requests the server device to send the purchase permission information. It also has a confirmation processing unit to
Terminal equipment. In claim 12,
When the confirmation information is acquired from the purchase terminal within the expiration date of the confirmation information, the confirmation processing unit acquires the purchase permission information from the server device.
Terminal equipment. In any of claims 9 to 13,
The permission providing unit provides the purchase permission information to the purchase terminal device by displaying an image or short-range communication means.
Terminal equipment. In claim 13,
The confirmation processing unit acquires the confirmation information from the purchase terminal device by displaying an image or short-range communication means.
Terminal equipment. It is a program that causes a terminal device to execute a process of sending counseling certification information having product information about a recommended product to a purchaser and identification information of the purchaser to a server device.
The purchase permission information based on the counseling certification information for permitting the purchase process related to the purchase of the recommended product by the purchaser is acquired by the purchase terminal device, and the purchase terminal device is used. Then, the server device is accessed based on the purchase permission information within the expiration date of the purchase permission information.
program. In claim 16,
The process of acquiring the purchase permission information from the server and
The process of providing the purchase permission information to the purchase terminal device, and
A program that further includes. A process of acquiring purchase permission information based on counseling proof information having product information of the recommended product and identification information of the purchaser for executing a purchase process related to the purchase of the recommended product to the purchaser.
The process of accessing the server device based on the purchase permission information within the expiration date of the purchase permission information, and
A program that causes the terminal device to execute. In claim 18,
A program in which the product information is acquired from a server device by a sales terminal device, and the terminal device further executes a process of acquiring the purchase permission information from the sales terminal. In claim 19.
A process of acquiring confirmation information for requesting the purchase permission information from the server device, and
The process of providing the confirmation information to the sales terminal device and
A program that causes the terminal device to execute. The server device according to any one of claims 1 to 8 and a terminal device for sale.
Information processing system. The server device according to any one of claims 1 to 8 and a terminal device for purchase.
Information processing system. The device for sale and the server device according to any one of claims 9 to 15.
Information processing system. The purchase terminal device and the server device according to any one of claims 9 to 15. A method of operating a system having a server device and a terminal device for purchase.
The server device
The process of acquiring counseling proof information having product information about recommended products to the purchaser and identification information of the purchaser from the terminal device for sale, and
A step of sending purchase permission information based on the counseling proof information to the purchase terminal device for permitting the purchase process related to the purchase of the recommended product by the purchaser to the purchase terminal device.
A process in which the purchase terminal device accesses the server device based on the purchase permission information within the expiration date of the purchase permission information.
The server device
The process of starting the sales process of the recommended product and
Method to have. A method of operating a system having a server device and a terminal device for sale.
The server device
The process of acquiring counseling proof information having product information about recommended products to the purchaser and identification information of the purchaser from the terminal device for sale, and
A process of transmitting purchase permission information based on the counseling certification information to the sales terminal device for permitting the purchase processing related to the purchase of the recommended product by the purchaser to the purchase terminal device.
The terminal device for sale
A process of providing the purchase permission information to the purchase terminal device in order to allow the purchase terminal device to access the server device based on the purchase permission information within the expiration date of the purchase permission information.
The server device
The process of starting the sales process of the recommended product on condition that the access based on the purchase permission information is received from the purchase terminal device within the expiration date of the purchase permission information.
Method to have.

Images