JP2020187728A - Information processing device - Google Patents

Abstract

To provide an information processing device capable of receiving notifications in a cloud printing arrangement which does not allow for receiving information notifications directly from a printer.SOLUTION: In a server system, a computer is configured to make a printer print via the cloud printing service, receive notifications for notification events, such as errors, occurring in the printer from the cloud printing service; and perform display processing for displaying screen notifications 501.SELECTED DRAWING: Figure 5

Description

The present invention relates to a method of notifying information in printing through a server system.

Cloud prints such as Google Cloud Print are known (Patent Document 1).

JP 2013-238924

In such a form of cloud print, even if a print error occurs on the image forming apparatus side, a mechanism for notifying the user of the print error has not been known.

A receiving means for receiving a print job from an information processing device,
A holding means for holding the received print job in association with user identification information indicating a user logged in to the information processing device.
It has a transmission means for transmitting the held print job to the image forming apparatus.
When the receiving means receives the notification indicating that the execution of the transmitted print job has failed, the transmitting means said to the information processing device to which the user identified by the user identification information is logged in. A server system characterized in that it notifies that the execution of the sent print job has failed.

According to the present application, the notification can be received even in the form of cloud print in which the information notification cannot be directly received from the printer.

Computer system hardware and software block block diagram Configuration diagram of the communication environment where the client and printer are connected Cloud print service configuration diagram Management information of user notification destination Example of displaying notifications on a computer Sequence diagram of registration process for notification of client and cloud service Sequence diagram of information notification processing at the time of printing An example of print job data An example of print job attribute parameters An example of printer internal information Display screen of installed printer Sequence diagram to notify the event that occurred in the cloud print service

Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings.

FIG. 1 is a block configuration diagram of a system using a general computer (information processing device) showing an embodiment of the present invention. The Central Processing Unit (CPU) 101 controls the entire computer 100 according to a program stored in the Read Only Memory (ROM) 1021 of the main storage device 102, the Random Access Memory (RAM.) 1022, or the auxiliary storage device 105. The RAM 1022 is also used as a work area when the CPU 101 performs each process. Various programs such as an application (application) 1051, a device application (device application) 1052, a general-purpose printer driver 1053, and an operating system (OS) 1054 are stored in the auxiliary storage device 105. An input device such as a pointing device 1032 represented by a keyboard 1031, a mouse, a touch panel, a touch pad, etc. is connected to the computer 100 through an input interface (I / F) 103. It accepts operations on the program from the user through these input devices. An output device such as a monitor 1041 is connected to the output I / F 104, and a UI is displayed on the monitor according to the instruction of the program. Regarding terminals such as smartphones and tablet terminals, there are some terminals in which the pointing device 1032 and the monitor 1041 are integrated, but here, the notation is separated for each role, and it is considered to be replaced. But of course it doesn't matter. The communication I / F 106 is connected to the network 1061 and can communicate with an external device of the computer 100, for example, the computer 1001 of FIG. 2, the computer 1002, and the printer (image forming apparatus) 202. The modules are connected by a system bus 107, and data can be exchanged between the modules. Further, the applications 1051 to 1054 including the processing of the present invention can be added to the auxiliary storage device 105 via a CD-ROM or a USB memory (not shown). Further, it can be added to the auxiliary storage device 105 via the network 1061. It goes without saying that the present invention can be applied regardless of the configuration of the device as long as the functions of the present invention are executed unless otherwise specified. It may be a single device, a system composed of a plurality of devices, or a system in which a connection is made and processing is performed via a local network.

FIG. 2 is a simplified diagram of the environment of the network 1061 according to the embodiment of the present invention. A computer 100/1001/1002 for creating a document or an image to be printed is connected to a single network or a plurality of networks. Further, the printer 202 may be connected to a single network or a plurality of networks, or may be connected to the computer 100/1001/1002 via USB. In addition, the computer 100 is connected to the cloud print service 300 on the network, and can communicate with the printer 200 and the printer 201 under another network management through the cloud print service 300. Networks include small to large networks such as Personal Area Network (PAN) and LAN, and these devices are connected to all networks. A server or printer such as a cloud may be connected via the Internet. The communication method at this time is not limited. For example, communication by wireless LAN conforming to the IEEE 802.11 standard, Bluetooth (registered trademark) communication, and the like can be considered. Alternatively, a mobile phone line conforming to the International Mobile Telecommunication 2000 (IMT-2000) standard can be considered. Further, regarding USB, in addition to the form of direct connection, it may be relayed by something like a USB hub or an exchange.

FIG. 3 is a configuration diagram of a server system 300 which is a cloud print service on a network. The cloud print service 300 is a cloud print service on the Internet constructed on a plurality of server systems. In this embodiment, it is possible to connect to each intranet and connect to the computer 100 and the printer 200 via the Internet. The cloud print service 300 is account-managed using an ID (user identification information) and a password, and the user can access the cloud print service 300 by using this account. In addition, the user-managed account may be linked to the login user of OS1054, or if the application 1051 separately performs login authentication and holds the authentication token because it is logged in, a separate ID or No password input is required.

FIG. 3 is a configuration diagram of the cloud print service 300. The cloud print service 300 is a service that exists on the cloud via the Internet, and can provide functions related to printing. In the present embodiment, the cloud print service 300 includes an operation control unit 301, a storage unit 302, a print processing unit 303, an image processing unit 304, an authentication control unit 305, a print service control unit 306, a user management control unit 307, and a print notification control unit. Has 308. Further, these functions may be another cloud print service linked with the cloud print service 300. Hereinafter, the printer 200 will be described as an example, but the printer 201 and the printer 202, which can be connected to the cloud print service 300, can be realized by the same processing.

Here, the operation control unit 301 displays the operation menu through an operation screen that can directly access the cloud environment, or an application corresponding to the Web browser or the cloud print service 300. Then, it listens for the instruction input from the user and transfers the instruction content to another control unit.

The storage unit 302 stores the designated data in the storage area managed on the cloud, or reads out the stored data, in response to an instruction from another control unit. Examples of data managed by the storage unit 302 include print data such as a print job, user account information, and authentication information logged in to the cloud print service 300.

The print processing unit 303 performs data transfer by performing data conversion processing (Validate) of print settings of a print job and content data to be printed into a format that can be interpreted by each environment or printer.

The image processing unit 304 performs a process of rendering into image data or intermediate data for printing of a print job.

The authentication control unit 305 performs authentication using an ID and PASSWORD, login control using a cookie on a browser, and authentication processing using an authentication token in an application. Any other method is acceptable as long as it is a mechanism that allows sharing of login sessions such as single sign-on.

The print service control unit 306 interprets the print request received from the computer 100, stores the print job together with the management data such as when the print was received from which user, and sends the print job to the printer 200, and notifies the printer 200 at that time. Is processed to receive.

The user management control unit 307 handles information for managing the user. For example, in this embodiment, as shown in FIG. 4, information on the user name and connected device being authenticated is handled. The user name here refers to the ID of the user who has performed login authentication. In the case of a guest account, it may be a temporary assigned ID, a shared ID, or one assigned by a default process such as "Unknown". The password is described as a passphrase for the user to authenticate, but the data corresponding to the pattern authentication performed by tracing the screen with a mouse or touch operation, image authentication, biometric authentication, authentication token information of the target application, and its link. Even so, there is no problem. The group information corresponds to information such as the company or department to which the user belongs. The terminal information is information that identifies the terminal that the user is accessing. In this embodiment, the MAC address of the network card used by the terminal for connection is taken as an example. In addition, any type of information can be used as long as it can uniquely identify the terminal, such as the volume serial number of the hard disk, the ID value if it can be obtained from the OS, the SIM information or the terminal serial number if it is a mobile terminal. In addition, in the case of iOS, identification information such as identiferForVendor (IDFV) or AdvertisingIdentifier may be used. The access destination information refers to an IP address in this embodiment, but any type of information can be used as long as it is information that can access a specific terminal such as a link or a URI.

The print notification control unit 308 performs a process of issuing a print notification. It also holds information about communication devices that allow notification, such as the user ID, authentication information, hardware ID (HWID) of the printer to be printed, the IP address of the user terminal, and application information.

In this embodiment, the computer 100 prints to the printer 200 through the cloud print service 300. Further, a notification event such as an error generated by the printer 200 is received from the cloud print service 300, and the screen notification 501 of FIG. 5 is displayed.

At this time, when the client computer 100 issues a notification, accepting communication with the cloud print service 300, which is an unknown connection destination, may not be permitted by default due to security problems. Therefore, FIG. 6 is a diagram relating to a sequence of registering the client computer 100 in the cloud print service 300 and registering the information notification so that the notification can be received. If the mechanism for receiving notification from the cloud print service 300 is incorporated as the mechanism of OS 1054 from the beginning, it is not always necessary to implement it. In addition, when receiving a notification using the function of the browser, a method such as "launch the browser and log in" may be used as an alternative to waiting for the notification.

First, the computer 100 generates a notification channel URI (601). For example, http: // user01 @ test. pc. com: Refers to a URI accessible to a client's computer 100, such as 8080 / SampleService.

Next, the generated URI is registered in the computer 100 (602). At this time, if permission for notification is required for the application or service used for notification, permission is also given. It should be noted that any timing may be used, such as when the user is set to confirm "Do you want to allow the notification?" When the notification is given.

The registered URI is transmitted from the computer 100 to the cloud print service 300 (603), and the cloud print service 300 also saves the URI and registers it (604). These operations establish a channel for communication.

After that, the cloud print service 300 notifies the computer 100 of the information at an arbitrary timing (605).

FIG. 7 is a sequence diagram showing a process in which the computer 100 receives an information notification at the time of printing.

First, here, an example of how to hold the data of the print job will be described with reference to FIG. First, "priority" refers to the priority for scheduling a job. Here, for example, the size of 1 to 100 is specified, and 100 is set as the highest priority to control the printing order of each job. The details are not particularly limited as long as they are operated under appropriate rules such as "do not give higher priority than given". "Number of copies to print" refers to the number of copies of a print job. The "print setting" stores settings necessary for printing, for example, color and double-sided specification, media information, finishing information, and image quality information such as print quality and resolution. This setting may be structured text format data such as XML format such as XPS or PrintTicket, or binary format print setting data such as Devmode. The "print content" may be Page Description Language (PDL) data such as XPS or PDF, simple text or image data, including a reference to document data, or may be vendor-specific as long as it can be interpreted by the transfer destination. Further, the "attribute parameter" is a parameter that exists for exchanging processing at the time of printing, in addition to the data necessary for direct printing, and the attribute parameter will be described with reference to FIG. This attribute parameter is sent in the form of being added to the print job together with the print data. In this embodiment, there are job attribute parameters related to "operation attribute" and "job object attribute", and in this embodiment, "extended attribute" is additionally defined. The status code of the operation attribute is used for the whole exchange. For example, the operation is successfully executed (successful), the operation is required (redirection), the job cannot be executed (client-error), the execution of the request that seems to be valid fails (server-error), and the like. .. The language code of the operation attribute represents the language and character code used for communication. The ID of the job object attribute is for uniquely identifying the job by a numerical value or GUID. The state of the job object attribute indicates the state of the object. To give a few specific examples, it is unprocessed (processing), processing (processing), interrupted but resumed as soon as the cause is resolved (processing-stopped), canceled by Cancel-Job operation, etc. (cancelled). And so on. In addition, there are termination (abort) due to a system abnormality, successful job (completed), and the like. The status message of the job object attribute is used to describe the content of the message in the area where text data can be written arbitrarily.

Next is the extended attribute, which is related to the message notification used in this embodiment. The "extended attributes (management information)" correspond to the computer 100 of the client that notifies the message, and since each of them has already been described in the example of FIG. 4, the details will be omitted. From now on, supplements will be made for each parameter of "extended attributes (notification information)". The "information type" corresponds to "error", "warning", "information", etc., depending on what kind of information it is. The "notification message" is text data of the content to be notified. "Notification destination" is information that identifies the notification destination, such as "user name" when specifying a user, "group information" when specifying a group, and "access destination" such as an IP address when specifying a terminal. It becomes the information of. The "notification range" specifies a range to be notified, such as "terminal", "user", "group", and "all terminals". For example, by designating the "notification range" as "user" and the "notification destination" as "user01", in the case of FIG. 4, it is specified that the message is skipped to the two terminals from the top managed by "user01". In addition, by setting the "notification range" to "group" and the "notification destination" to "Group001", it is possible to specify that the notification is sent to all the terminals logged in in the organization of "Group001".

First, a job is generated in order to perform printing processing from the computer 100 (701). Here, the print setting information such as "double-sided" and "color" required for printing and the print target data are converted into data that can be interpreted by the destination cloud print service 300 or intermediate data. The converted result is called a job. At this time, the printing destination is specified for the virtual printer of the cloud print service 300. This virtual printer is one of the printing functions provided by the cloud print service 300. When the user logs in to the cloud environment, it is possible to search / add from the add button 1001 of the printer of FIG. 10 in the same way as a normal printer through a service system such as Active Directory. Further, as shown in FIG. 11, the virtual printer has "device name", "HWID" which is a unique ID of the printer, and "connection port" information of the printer, like other printers. In this embodiment, the IP address is specified for the "connection port" information, but a WSD port such as "WSD-12345678-abcd-efgh-ab123456789" may be specified. In addition, the connection destination address may be the address of the cloud system itself or a virtually assigned address. From the OS and application of the computer, it looks like the virtual printer 1002 in FIG. 10 and looks like a normal physical printer, and printing is performed by sending a print job in the same way as a normal printer. Will be printed. In this embodiment, the job is transmitted to the printer 200 by performing the printing process on the virtual printer 1002 (that is, transmitting the above job). However, there is another method in which the print job is temporarily stored in the cloud print service 300 and printing is performed at a different timing. When this alternative method is adopted, the user logs on to the cloud print service 300 that provides the virtual printer of the printer 200 with a browser or the like, displays his / her own print job, and among the displayed print jobs, the print job that he / she wants to print. Select to print.

In step 702, the user's identification information is generated. This refers to the information used by the user management control unit 307 of the cloud print service 300, such as the group information and terminal information of FIG. 4 attached to the print job. Here, information such as "user name", "password", and "group information" can be obtained by inquiring to the cloud print service 300 based on the registration information when logging in to the cloud print service 300. Alternatively, it is generated based on the authentication information stored in the setting information section of the system of the computer 100 or the corresponding application. Further, the information of "terminal information" and "access destination" is that of the computer 100 used for connecting to the cloud print service 300. In normal cloud print, the print session ends when printing is performed, so unless the print management screen is called separately with a browser or the like, the computer 100 that printed from the cloud print service 300 can be specified. Can not. That is, the computer 100 could not obtain information such as details of the printing process including the error that occurred from the cloud print service 300 after the print job was transmitted. However, by using this information here, it is possible to specify the terminal to be notified such as the computer 100 from the cloud print service 300.

After that, the standby for notification is started so that the notification from the cloud print service 300 can be received in the process of step 703. In addition to performing standby with the OS mechanism and services, if you want to receive information notification using the browser function, you may perform processing such as "launch the browser with the established login session and put it in the standby state". ..

After the job is generated and the user identification information is generated, the client computer 100 collects the information and transmits the information to the cloud print service 300 (704).

The cloud print service 300 that has received the print job extracts the data of the print content from the received print job and converts it into data that can be interpreted by the printer 200 of the print destination (705). At this time, the cloud print service 300 returns a response to the request of the print job (706). Next, the cloud print service 300, which receives the print job, uses the attribute parameter information of the print job to obtain "group information", "terminal information", "access destination", etc. corresponding to the "extended information (management information)" in FIG. Acquire information to identify the client information of the notification destination. The acquired information is registered in the storage unit 302 of the cloud print service 300 in association with job information such as a job ID (job identification information for identifying a job) (707). A print job is transmitted to the printer 200, and a print processing request is made (708). At this time, the terminal information and the access destination to which the print job is sent are switched to the printer 200, and the job ID and status are updated to the latest ones as necessary. If the print content matches in a format that cannot be received by the printer 200, the print content is converted into a format that can be interpreted by the printer 200.

The printer 200 that has received the print processing request performs the printing process (709), and if any notification event occurs here (710), the printer 200 notifies the cloud print service 300 of the information. The notification event that occurs here corresponds to, for example, an error that occurred during printing. When the notification event occurs, the printer 200 acquires the information of the “extended attribute (notification information)” shown in FIG. 9 and notifies the cloud print service 300 of the information (711). The notification at this time is performed as a response to the print request from the cloud print service 300. The print job is retained in the cloud print service 300 from the time when the printing process (709) is performed until the printing is completed or canceled. Further, when the completion notification is received, the print job on the cloud print service 300 is deleted.

The cloud print service 300 that has received the notification of the information notifies the client computer 100 of the received information (712). At this time, the notification destination is the "notification range" and "notification destination" information stored in the printer 200 (the "notification range" is "user" and the "notification destination" is "user01", so "notify user01". It is decided based on the information). By collating the information with the information in FIG. 4, a physical notification destination device such as a computer 100 is specified. At this time, if the printer 200 does not support the extended attributes, the following processing may be performed according to a rule predetermined by the cloud print service 300. That is, the information of "extended attributes (notification information)" may be stored based on the error information of the print job and the information obtained by separately performing the original communication process.

Based on the last received information, the computer 100 displays the screen notification 501 (713).

By performing the above processing, the notification information when the cloud print service is executed is displayed.

As a supplement, the notification event that occurs in the printer 200 has been explained using an error during printing as an example, but even if it ends normally, the user is notified, for example, "the remaining amount of toner or paper is low". If the information you want is correct, you can use it as a notification event.

In the first embodiment, the notification of an error or the like that occurred in the printer 200 during printing by the cloud print service 300 has been described, but the cloud print service 300 may also need to notify some information. For example, in the first embodiment, the print instruction is given to the printer 200 as it is without changing the print settings and the like in the print job. However, there may be cases where the cloud print service 300 supports more sophisticated print settings, or has an additional print service. In such a case, there may be a conflict between the existing print job settings and the additional print settings because the additional print settings will be included with the additional functions. Further, even if there is no additional function, the cloud print service 300 may be able to verify more detailed print settings than the client computer 100 having only the standard function. In such a case, since it is possible to predict that an error will occur without sending a print job to the printer 200, the error information is notified on the cloud print service 300.

FIG. 12 is a sequence diagram for notifying an event that has occurred in the cloud print service 300. Since the basic flow of job generation is the same as the sequence of FIG. 7, the description thereof will be omitted.

When the cloud print service 300 that has received the job transmission (705) has an extended function that the print job does not have, the setting information is added (1201). If it is necessary for the user to specify additional settings here, an application or Web browser may be launched separately and the settings may be made.

Next, the job setting information is validated (1202). At this time, the cloud print service 300 may acquire additional verification data by communicating with the service or the printer 200 separately.

If a problem occurs as a result of the verification, the client computer 100 is notified (1203). The computer 100 that receives the notification displays the screen notification 501 (1204). At this time, by clicking the screen notification 501, the setting screen for correcting the problematic setting may be displayed.

By performing the above processing, it is possible to notify the error detected on the cloud print service.

In the first and second embodiments, basically, a message regarding an "error" or a "warning" generated on the printer 200 or the cloud print service 300 is notified. However, even if the problem does not occur in the cloud print service 300, there are cases where it is more appropriate to display a notification such as "the job is being processed by the printer 200" regarding the processing status of the job. In particular, in the cloud print service 300, the print job is not directly transmitted from the computer 100 to the printer 200, but the cloud print service 300 and related services intervene in a complicated configuration. There is also. In this way, depending on the form of the service, there may be a problem that the job is not known in the first place, so it is significant to simply receive a notification of the job status.

Therefore, in the present embodiment, the process of notifying the computer 100 when the processing state of the job changes, such as when the job is received or when the job is transmitted to the printer, will be described in the cloud print service 300.

Further, in the first and second embodiments, the printing process is executed by directly designating the printer 200 at the time of printing. On the other hand, in this embodiment, a mode will be described in which, after receiving the job, the job is temporarily held without shifting to the process (708) of transmitting the print job of FIG. 7 as it is. In this case, the stopped print job is transmitted to the printer 200 by receiving a trigger such as receiving an instruction from the user.

Of course, even in the case where the job is not retained on the cloud print service 300 as in the first embodiment, it is possible to notify the processing status of the job in the same manner.

Next, regarding the configuration of the cloud print service 300, in the present application, a configuration in which the printer 200 is directly connected to the cloud print service 300 will be described as an example, but instead of the printer 200 being directly connected, another system is used. It does not matter if the configuration is in between. Another system is, for example, a print server that manages the printer 200 or an external cloud print service. In that case, a notification issued by the printer 200 is received and transferred to the cloud print service 300. At the time of this transfer, of course, you may update the notification information or add your own information on the external cloud print service.

From here, the notification processing will be described. The notification is sent by the cloud print service 300 to the computer 100, and when the cloud print service 300 "receives a job", "sends a job", "every fixed time", and "when the life of the job is approaching" Will be notified at the timing of. The details of the timing will be described later.

When the notification is confirmed, the notification information is sent to the computer 100, and the print job "Untitled Document.txt" is being processed on the "Cloud Print Service 300". ] Is displayed on the computer 100 as a screen notification 501. If the target model name is determined here, a thumbnail of the model may be displayed in the area for displaying the icon image of the screen notification 501.

Further, the process may be registered so that the management application of the cloud print service 300 or the Web page that can access the management screen is launched by clicking the screen notification 501. In addition, by hovering the mouse over the screen notification 501 or the like, the screen notification 501 may be expanded and the display may be switched so as to display more detailed information. Detailed information here includes information about the target printer, such as model name, printer location, IP address, comments registered in the printer, shared name, and device capability information such as "monochrome machine", and printing. It is related to the bibliographic information of the job such as settings and the number of pages.

From here, the details of the above-mentioned notification timing will be described.

First, regarding the process of "when a job is received", this returns a notification that "the job is being processed by the cloud print service 300" every time the transmission of the job is accepted from the computer 100. At this time, if another job is accumulated, the notification may be given for that job as well.

Next is the process of "sending a job", which is when the user processes the print job from the management screen of the cloud print service 300, or the user operation on the panel of the printer 200 or the printer system. Is the timing when the job was accepted. In this case, a notification to the effect that "a job has been sent to the printer 200" is given.

Next, the process is performed "at regular intervals". This is a notification to the user such as "Did you forget to print?" When the job is not processed after the job is submitted to the cloud print service 300. It is carried out for the purpose of doing. This confirms whether there are jobs remaining in the service at predetermined timings on the cloud print service 300, and if there are staying jobs, "Print job is being processed on the cloud service". Notify that there is. If there are a plurality of jobs to be notified, the print jobs may be displayed in a list, or the number of jobs may be notified.

Finally, regarding "when the life of the job is approaching", this is also performed at the timing when the job confirmation process is performed on the cloud print service 300 at regular intervals, but in particular, the job is executed at a fixed time. This is the process when the deletion is set. When confirming the existence of a job, if the job deletion time is approaching, the print job "Untitled Document.txt" on "Cloud Print Service 300" is deleted with "○○". I will. ], Which is different from the usual notification.

By performing the above processing, it is possible to notify the processing status of the job on the cloud print service 300.

(Other Examples)
The present invention supplies a program that realizes one or more functions of the above-described embodiment to a system or device via a network or storage medium, and one or more processors in the computer of the system or device reads and executes the program. It can also be realized by the processing to be performed. It can also be realized by a circuit (for example, ASIC) that realizes one or more functions.

Claims (9)

A receiving means for receiving a print job from an information processing device,
A holding means for holding the received print job in association with user identification information indicating a user logged in to the information processing device.
It has a transmission means for transmitting the held print job to the image forming apparatus.
When the receiving means receives the notification indicating that the execution of the transmitted print job has failed, the transmitting means said to the information processing device to which the user identified by the user identification information is logged in. A server system characterized in that it notifies that the execution of the sent print job has failed. In the holding means, the job identification information that identifies the print job and the user identification information are associated with each other.
When the receiving means receives the notification, the receiving means further has a specific means for identifying the user identification information associated with the job identification information included in the received notification.
The server system according to claim 1, wherein the transmission means gives the notification to each device to which the user identified by the user identification information specified by the specific means is logged in. The second aspect of the present invention is characterized in that the notification is also sent to a device different from the information processing device as long as the device is logged in by the user identified by the user identification information specified by the specific means. The described server system. When the receiving means receives the second notification indicating that the transmitted print job has been successfully executed, the print job identified by the job identification information included in the received second notification is deleted. The server system according to any one of claims 1 to 3, further comprising a deletion means for printing. The receiving process for receiving print jobs from the information processing device,
A holding step of holding the received print job in association with user identification information indicating a user logged in to the information processing device.
It has a transmission step of transmitting the held print job to the image forming apparatus.
When the receiving process receives a notification indicating that the execution of the transmitted print job has failed, the transmitting process said to the information processing device to which the user identified by the user identification information is logged in. A control method for a server system, which comprises notifying that the execution of a transmitted print job has failed. In the holding process, the job identification information that identifies the print job and the user identification information are associated with each other.
The receiving process further includes a specific step of identifying the user identification information associated with the job identification information included in the received notification when the notification is received.
The method for controlling a server system according to claim 5, wherein the transmission step notifies each device logged in by a user identified by the user identification information specified in the specific step. The sixth aspect of claim 6 is characterized in that the notification is also sent to a device different from the information processing device as long as the device is logged in by the user identified by the user identification information specified in the specific process. The described server system control method. When the receiving process receives the second notification indicating that the transmitted print job has been successfully executed, the print job identified by the job identification information included in the received second notification is deleted. The method for controlling a server system according to any one of claims 5 to 7, further comprising a deletion step. A program for causing the server system to execute the control method of the server system according to any one of claims 5 to 8.

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