JP2020074208A - Arrangement support server of vehicle, and arrangement support method of vehicle - Google Patents

Abstract

To provide a technique capable of unitarily and cross-sectionally executing arrangement when requesting arrangement of a vehicle.SOLUTION: An arrangement support server for supporting arrangement of a vehicle for transporting a user according to the user's request includes: a first reception part for receiving request information including position information of an arrangement destination along with an arrangement request of a vehicle from a user's terminal device; a first transmission part for transmitting the request information to a plurality of arrangement application servers; a second reception part for receiving information on a vehicle arrangeable from each of the plurality of arrangement application servers; and a second transmission part for transmitting information on the possibility of arrangement.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a transportation arrangement system, a transportation arrangement method, and a transportation arrangement server applied when using a transportation service such as a taxi or a hire.

  A taxi is used as a means of transportation for a user to specify a desired destination and receive a transportation service. Traditionally, users can call a taxi company directly to request a vehicle to be delivered, or go to a taxi stand in front of a station or on the street to board a taxi, or to request a taxi directly on the street. The method of doing was taken.

  On the other hand, with the spread of mobile communication means such as mobile phones, there has been proposed a system for arranging a vehicle by receiving a notification from a user's terminal device that a taxi is arranged.

  For example, when the taxi request information is transmitted from the user's terminal device, the passenger transportation condition presentation information is transmitted from the servers of a plurality of arrangement support companies in response to the request information, and the passenger transportation condition presentation information is used. An arrangement support system for taxis transmitted to a person's terminal device is disclosed (Patent Document 1). In addition, the integrated management system searches the taxi route based on the information sent from the user terminal, calculates the fare, and sends an inquiry means to reply to the user terminal. The taxi application means that the comprehensive management system transfers the application information to the arrangement management system, and the arrangement means that the arrangement management system allocates taxis to the application information from the taxi application means and arranges the taxi closest to the boarding place. There is disclosed a taxi arrangement system that the company has (Patent Document 2).

JP, 2006-227672, A JP, 2007-052729, A

  The taxi arrangement support service that is connected to the user's terminal device via a network has multiple taxi arrangement support services for each taxi company or each affiliated taxi company group. You may not be able to get the most convenient taxi arrangement unless you compare and compare the arrangement support services of. In other words, the user needs to access, compare, and examine a plurality of taxi arrangement services in order to receive a highly convenient taxi arrangement, which requires time and labor.

  In view of such a problem, an object of the present invention is to provide a technique capable of performing a search for arrangeable vehicles in a centralized and cross-cutting manner when the vehicle is desired to be arranged.

  One embodiment of the present invention is an arrangement support server that supports arrangement of a vehicle for transporting a user in response to a user's request, and requests a vehicle arrangement from a user's terminal device together with location information of an arrangement destination. The first receiving unit that receives the request information including the request information, the first transmitting unit that transmits the request information to the plurality of arrangement operation servers, and the vehicle information that can be arranged from each of the plurality of arrangement operation servers are arranged information. It has a 2nd receiving part which receives, and a 2nd transmitting part which transmits arrangement possibility information.

  One embodiment of the present invention is a method for supporting the arrangement of a vehicle for transporting a user in response to a user's request, and request information including a vehicle arrangement request from a user's terminal device and location information of an arranger. The arrangement support server that has received the request transmits the request information to the plurality of arrangement operation servers, receives the arrangeable vehicle information from each of the plurality of arrangement operation servers as arrangement possible information, and arranges the arrangement possible information in the terminal device. It is a method of supporting vehicle arrangements to be sent to.

  According to one embodiment of the present invention, a user requests the arrangement support server to arrange a vehicle, and thereby obtains a result equivalent to that in which a vehicle is arranged by a plurality of businesses with one request. be able to.

It is a figure which shows the relationship between the arrangement | positioning support server which can receive the application regarding the arrangement | positioning of the vehicle which concerns on one Embodiment of this invention, and can provide the information regarding the arrangeable vehicle, a user's terminal device, and an arrangement | positioning operation server. .. It is a figure which shows the relationship between the arrangement | positioning support server which can receive the application regarding the arrangement | positioning of the vehicle which concerns on one Embodiment of this invention, and can provide the information regarding the arrangeable vehicle, a user's terminal device, and an arrangement | positioning operation server. .. 1 is a diagram showing a relationship between an arrangement support server capable of accepting an application regarding arrangement of a vehicle and providing information regarding an arrangeable vehicle, a user's terminal device, and a passenger transportation company according to an embodiment of the present invention. is there. It is a figure showing the functional composition of arrangement support server 102 concerning one embodiment of the present invention. It is a figure showing an example of 1 composition of an arrangement support server concerning one embodiment of the present invention. It is a figure showing an example of 1 composition of an arrangement support server concerning one embodiment of the present invention. It is a figure which shows the flow of a process when receiving the application regarding the vehicle arrangement which concerns on one Embodiment of this invention, and providing the information regarding the arrangeable vehicle. It is a figure which shows the flowchart explaining the flow of a process when selecting the arrangement possible information which concerns on one Embodiment of this invention. It is a figure showing the flow chart explaining the flow of processing when evaluating a user based on a specific index concerning one embodiment of the present invention. It is a figure which shows an example of the interface displayed on a terminal device, when receiving the assistance service regarding the arrangement of the vehicle which concerns on one Embodiment of this invention. It is a figure which shows an example of the interface displayed on a terminal device, when receiving the assistance service regarding the arrangement of the vehicle which concerns on one Embodiment of this invention. It is a figure which shows an example of the interface displayed on a terminal device, when receiving the assistance service regarding the arrangement of the vehicle which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings and the like. However, the present invention can be implemented in many different modes, and should not be construed as being limited to the description of the embodiments illustrated below. In this specification and the drawings, the same elements as those described above with reference to the already-existing drawings are designated by the same reference numerals, and detailed description thereof may be appropriately omitted.

[Outline of arrangement support server and system]
FIG. 1 illustrates a system capable of accepting an application for arranging a vehicle and providing information on an arrangable vehicle according to an embodiment of the present invention. This system is configured to include an arrangement support server 102 and an arrangement operation server 104. The arrangement support server 102 sends and receives information to and from the terminal device 106 of the user. Further, the arrangement support server 102 transmits / receives information to / from a plurality of arrangement operation servers 104. That is, the present system has a function in which the terminal device 106 does not directly communicate with the arrangement operation server 104 that can provide a service regarding arrangement of vehicles, but the arrangement support server 102 provides a unified support to the user. is doing.

  In the present invention, "vehicle" refers to a device or tool as a transportation means for mainly moving and transporting people and things, or livestock, and in a narrow sense, a motor vehicle, a railway vehicle, Refers to one or more of ships and aircraft. In the position embodiment of the present invention, it is assumed that an automobile is applied as a vehicle and a taxi is applied as an example of an automobile used by a passenger transportation company.

  The arrangement support server 102 is placed in a state in which it can be connected to the user's terminal device 106. The arrangement support server 102 and the terminal device 106 are connected to each other, and the arrangement support server 102 and the arrangement operation server 104 are connected to each other via a public telephone line or an electric communication line such as the Internet. Further, as another mode, a part or all of the communication lines may include an inter-terminal wireless communication network using the short-range wireless communication function of the terminal device. Note that short-distance wireless communication is wireless communication using high-frequency radio waves of megahertz to gigahertz, and refers to communication within a range of several meters to several tens of meters. Short-distance wireless communication is communication for receiving radio waves emitted from a radio wave source and transmitting specific information of a communication device and various information such as a distance between the radio wave source and the communication device. Examples of the short-range wireless communication include beacon (Beacon), RFID (Radio Frequency Identifier), BLE (Bluetooth (registered trademark) Low Energy), and ultrasonic communication (Smart Sonic Communication).

  In FIG. 1, the arrangement support server 102 communicates with the user's terminal device 106 to receive vehicle request information, transmit vehicle arrangeable information, and receive vehicle fixed application information from the user. It is a server having a function of transmitting user request information, receiving arrangeable information, and transmitting fixed application information to the arrangement operation server 104.

  In addition, in one embodiment of the present invention, the "request information" is information related to a request from a user for arranging a vehicle, such as identification information of the user's name or the like, and position information of a destination to which the vehicle is arranged. Including etc. In addition, “arrangeable information” refers to information on vehicles that can be arranged in response to a user's request. Further, the “confirmed information” means information that the passenger transport company has accepted the provision of the vehicle in response to the user's application.

  The arrangement operation server 104 is a server that identifies the vehicle 110 of the passenger transportation business 108 and operates and supports the arrangement of the vehicle when requested by the user. The arrangement operation server 104 may itself have a function of receiving a user's request and providing vehicle arrangement information.

  The terminal device 106 of the user is connected to an SNS server 112 that provides a social networking service (hereinafter, also referred to as “SNS”) separately from the arrangement support server 102, and receives an information communication service from the SNS, It is preferable that the service can be used. The arrangement support server 102 may be in a state in which it can cooperate with the SNS server 112 and acquire information about the user (user information). When the arrangement support server 102 cooperates with the SNS server 112, it becomes possible to provide a vehicle arrangement service according to the characteristics of the user. It is assumed that the user information includes information unique to the user's terminal device 106, personal information of the user, information indicating the relationship between the user and other users, and the like. Here, the arrangement support server 102 and the SNS server 112 are not limited to being physically or functionally separated, and the arrangement support server 102 may include the function of the SNS server. The function of the support server may be included.

<Arrangement support server>
The arrangement support server 102 receives request information regarding arrangement of a vehicle from the terminal device 106. Further, the arrangement support server 102 sends information from the arrangement operation server 104 such as position information of arrangeable vehicles, passenger transport business operator of arrangeable vehicles, and number of arrangeable vehicles (hereinafter, “arrangeable information”). (Also referred to as “.”) To the terminal device 106. FIG. 1 shows a mode in which the arrangement support server 102 is connected to one terminal device 106. However, one embodiment of the present invention is not limited to this, and the arrangement support server 102 may be connected to any number of terminal devices 106 simultaneously and frequently.

  The arrangement support server 102 acquires, from the terminal device 106, request information regarding geographical position information, the number of vehicles desired by the user, a place desired for arrangement, a date and time desired for arrangement, and the like. The arrangement support server 102 transmits the request information acquired from the user to the arrangement operation server 104, and inquires about the vehicles that the passenger transportation company can provide. Further, the arrangement support server 102 acquires arrangement possibility information from the arrangement operation server 104, and transmits the acquired information to the terminal device 106 of the user.

  The arrangement support server 102 is preferably connected to a plurality of arrangement operation servers 104. FIG. 1 shows an aspect in which the arrangement support server 102 is connected to the first arrangement operation server 104a and the second arrangement operation server 104b. However, the embodiment of the present invention is not limited to this, and the arrangement support server 102 may be connected to two or more arrangement operation servers 104. Since the arrangement support server 102 is placed in a state in which it can communicate with the plurality of arrangement operation servers 104, it is possible to provide the user with an appropriate vehicle arrangement from a plurality of passenger transportation companies.

  The arrangement support server 102 may have a function of selecting a connection destination of the arrangement operation server 104 based on the position information transmitted from the terminal device 106. That is, when the area where the arrangement operation server 104 can arrange is limited, the arrangement support server 102 selects the arrangement operation server 104 that can arrange in the area based on the position information indicating the arrangement destination of the vehicle.

  For example, as shown in FIG. 2, the arrangement support server 102 selects the arrangement operation server 104 belonging to the area corresponding to the area where the passenger transportation service is provided. For example, when the position information transmitted from the terminal device 106a indicates the area A, the arrangement support server 102 can arrange a plurality of arrangement operation servers 104a (example shown in FIG. 2) that can arrange vehicles in the area A. Then, the arrangement support servers 102a1 to 102a3) are selected. The arrangement operation server 104 searches whether or not an arrangeable vehicle exists among the vehicles belonging to the passenger transportation business operators 108a (in the example shown in FIG. 2, the passenger transportation business operators 108a1 to 108a3) targeting the same area. To do.

  Similarly, when the position information transmitted from the terminal device 106b indicates the area B, the second arrangement operation server 104b (in the example shown in FIG. 2, arrangement support servers 102b1 to 102b3) that covers the area B is set. Select and send user request information. Further, when the position information transmitted from the terminal device 106c indicates the area C, the arrangement operation server 104c (in the example shown in FIG. 2, arrangement support servers 102c1 to 102c3) that covers the area C is selected and used. The request information of the person.

  In the arrangement support server 102, the arrangement operation server 104 may be registered as a group for each area where the arrangement support service can be provided. The area where the arrangement operation server 104 can provide the arrangement support service is not limited to the place where the arrangement operation server 104 is actually installed, but any area where the arrangement operation server 104 can support the arrangement of vehicles in the area. Good.

  In FIG. 2, the divisions of the areas exemplified as the area A, the area B, and the area C are geographically divided by each municipality, divided into a plurality of cities, divided corresponding to one region in Japan, and international. It includes the categories that are distinguished as independent countries or administrative jurisdictions within a specific range.

  As shown in FIG. 1, the arrangement support server 102 acquires arrangement possibility information from the arrangement operation server 104 for the request information. When the arrangeable information includes a plurality of arrangeable vehicles, the arrangeable information may have a function of selecting which vehicle to provide the arrangeable information to the user. Further, this arrangement availability information may be provided from each of the plurality of arrangement operation servers 104. The arrangement support server 102 may have a function of selecting appropriate arrangement possible information from a plurality of arrangement possible information and providing it to the user.

  Further, the arrangement support server 102 receives the application information via the terminal device 106 when the user who receives the arrangement availability information makes an application for the vehicle. Upon receiving the application information, the arrangement operation server 104 notifies the applicable vehicle or passenger transportation business operator of the application. This notification can be sent to the arrangement management server 104. Upon receiving the acceptance of the application from the vehicle or passenger transportation business, the arrangement operation server 104 transmits information (hereinafter, also referred to as “confirmation information”) notifying that the application has been established to the arrangement support server 102. The arrangement support server 102 receives the confirmation information and transmits the information to the terminal device 106. The terminal device 106 receives the confirmation information and notifies the user of the content by screen display or the like.

  The arrangement support server 102 transmits and receives request information, arrangeable information, application information, and confirmation information between the user's terminal device 106 and the arrangement operation server 104 that supports arrangement of vehicles, and the arrangement operation server 104 and the arrangement operation server 104. It has the function of mediating between.

<Terminal device>
In FIG. 1, the terminal device 106 belonging to the user side may be an electronic device having a communication function, and may be, for example, a mobile phone, a smart phone, a tablet type terminal, a PDA (Personal Digital Assistants), a personal computer, a wearable terminal. (Such as a wristwatch type terminal) is included. Further, it is preferable that the terminal device 106 has a position information acquisition function of geographically specifying the existing position. The function of specifying the existing position is realized by, for example, GPS (Global Positioning System). Since the terminal device 106 has the position information acquisition function, when the user notifies the arrangement support server 102 of the vehicle request, the current position information of the user can be included at the same time.

  As described above, the arrangement support server 102 selects the arrangement operation server 104 suitable for providing the passenger transportation service to the user based on the current position information transmitted from the terminal device 106. That is, it is possible to provide the user with information regarding the vehicle of the business operator that can provide the passenger transportation service according to the current position of the user. Further, when the user specifies the destination of the vehicle arrangement by the address information, the arrangement management server 104 selects the arrangement management server 104 capable of providing the arrangement support service at the arrangement destination.

  The user's terminal device 106 is connected to the SNS server 112 via a telecommunication line. The user receives the information communication service provided from the SNS server 112 and can talk with other users via the SNS, exchange information, and send a message or the like by tweeting. The user can register in the communication service provided by the SNS server 112, build a relationship as a “friend” with other users, and participate in the community. Further, the user can purchase the product or service provided on the SNS by using the charging service provided by the SNS server 112.

  In addition, the user registered in the SNS server 112 and the “friend” thereof are referred to as an exchangeable relationship established by each other in a predetermined communication service. A mutually-accepted personal relationship is more than simply recognizing each other's existence; for example, a request sent by one user to build a friend relationship is approved by the other user. It shall include the relationships that have been built.

  The SNS server 112 holds personal information such as a user identification number, a personal identification number, terminal device specific information, service usage record information, and friendship information. The arrangement support server 102 may be configured to be able to share some or all of the personal information that the SNS server 112 has. For example, the arrangement support server 102 and the SNS server 112 exchange data with each other so as to share user identification information (user ID, nickname, password, device-specific information of terminal device, etc.) and friendship information. You may break. The arrangement support server 102 can provide a service related to arrangement of vehicles according to the characteristics of the user by sharing such user information with the SNS server 112.

  Although one SNS server 112 is shown in FIG. 1, one embodiment of the present invention is not limited to this. The arrangement support server 102 may be linked with a plurality of SNS servers 112. As a result, the arrangement support server 102 can acquire various information regarding the user.

<Arrangement operation server>
The arrangement operation server 104 is connected to the arrangement support server 102 with a telecommunication line or another network so that both can communicate with each other. Further, the arrangement operation server 104 may have a function of communicating with the user's terminal device 106 without going through the arrangement support server 102 and providing an arrangement service relating to arrangement of vehicles by itself. However, according to the embodiment of the present invention, since the arrangement management server 104 is connected to the arrangement support server 102, it becomes possible to acquire the vehicle request information from more users. That is, even vehicle request information from a user who is not registered in the arrangement management server 104 can be acquired via the arrangement support server 102.

  The arrangement operation server 104 grasps the position information and the empty vehicle information of the vehicle 110 of the passenger transportation business operator 108 under its jurisdiction, and generates arrangement possible information for the request information from the user. The position information of the vehicle 110 and the vacant vehicle information may be provided by the passenger transportation company 108. Upon receiving the user's request information from the arrangement support server 102, the arrangement operation server 104 searches for arrangeable vehicles based on the request information. Further, the passenger transportation company 108 may be inquired about the vehicles that can be arranged.

  The request information sent from the user includes at least one of the information identifying the user, the location information of the destination of the vehicle (user's location information), the required number of vehicles, the desired boarding time, etc. ing. The arrangement operation server 104 has a function of searching the arrangement information of its own for arrangement possibility information based on the position information of the arrangement destination of the vehicle and generating arrangement possibility information. This vehicle information includes vehicle position information, empty vehicle information, and the like. The vehicle information may be provided by the passenger transportation company 108 at appropriate times.

  Further, the arrangeable information can be generated by the arrangement management server 104 by acquiring the information regarding the vehicle 110 from the server of the passenger transport business 108. For example, the arrangement management server 104 may be implemented by transmitting the user's application information to the server of one or more passenger transportation companies 108 and receiving the response.

  When the arrangement operation server 104 generates arrangement possible information, the arrangement operation server 104 transmits the information to the arrangement support server 102. As described above, the arrangable information includes information such as position information of arrangable vehicles, names of passenger transport business operators of arrangable vehicles, and arrangable numbers of vehicles.

  Upon receiving the user's application information from the arrangement support server 102, the arrangement operation server 104 notifies the relevant vehicle or passenger transportation business operator that the application has been made. Further, when the arrangement management server 104 receives a notification of application acceptance from the vehicle or passenger transport business, the arrangement management server 104 notifies the arrangement support server 102 of confirmation information that the application has been confirmed.

  In this way, the arrangement management server 104 has a function of mediating between the arrangement support server 102 and the vehicle or passenger transportation business operator.

<Passenger carrier>
The passenger transport business 108 provides a service of transporting a user (passenger) using a vehicle. The vehicle 110 used for the passenger transportation service is typically a car, but may be a ship, an aircraft, a human-powered vehicle, or the like. A typical passenger transportation business carried out by a passenger transportation business operator using a car is a taxi business, and may be a hire business, a bus business, or the like. Further, the passenger transport business 108 may be a driving agency service business.

  The vehicle 110 preferably has a function of specifying the current position. The function of specifying the current position is realized by, for example, the GPS function mounted on the vehicle. The GPS function may function as part of a navigation system attached to the vehicle 110. Since the vehicle 110 is provided with the position information acquisition function, the passenger transportation business operator 108 can grasp the position of the vehicle 110 and provide appropriate arrangement information to the arrangement operation server 104. Here, the function of specifying the current location may be provided in the driver's terminal device, and the same effect can be obtained.

  The passenger transportation business operator 108 may acquire the position information and operation information of the vehicle 110 that it owns and provide the information to the arrangement operation server 104. Information exchange between the passenger transport business 108 and the vehicle 110 is acquired via a communication line. Information communication via this communication line is performed by the vehicle-mounted device using the above-mentioned GPS function. In addition, the information communication via this communication line may be performed by wireless communication between the passenger transport business operator 108 and the driver of the vehicle 110.

<Other Embodiments>
FIG. 1 shows a mode in which the arrangement support server 102 is connected to the arrangement operation server 104 to support the user's terminal device 106 when arranging a vehicle. However, the passenger transport business 108 may have a function of substituting the service provided by the arrangement management server 104. FIG. 3 shows another form of the system in which the arrangement support server 102 and the passenger transportation business 108 are connected to each other, which is capable of receiving an application regarding arrangement of a vehicle and providing information regarding an arrangeable vehicle. The arrangement support server 102 has a function of acquiring request information for the vehicle 110 from the terminal device 106, transmitting the request information to the passenger transport business, and collectively acquiring arrangeable vehicle information.

  As described above, according to the embodiment of the present invention, the arrangement support server cooperates with the plurality of arrangement operation servers 104, so that the user who requests the arrangement of the vehicle can receive a plurality of businesses by one request. You can get the same result as the one that arranges the vehicle. That is, the user does not have to individually access a plurality of vehicle arrangement service providing sites and search for the most suitable vehicle arrangement, but by accessing the arrangement support server, a comprehensive vehicle search can be performed. You can receive arrangement services related to vehicle arrangements.

[Functional configuration of arrangement support server]
FIG. 4 shows a functional configuration of the arrangement support server 102 according to the embodiment of the present invention. The arrangement support server 102 includes a first reception unit 116, a first transmission unit 118, a second reception unit 120, and a second transmission unit 122.

  That is, in response to the user's request, the arrangement support server 102 that supports the arrangement of the vehicle for transporting the user receives the request for arrangement of the vehicle and the request information including the location information of the arrangement destination from the terminal device 106 of the user. A first reception unit (request information, application information reception unit), a first transmission unit (request information, application information transmission unit) that transmits request information to a plurality of arrangement operation servers, and a plurality of arrangement operation servers A second receiving unit (arrangement information processing, confirmation information receiving unit) for receiving arrangement information including position information of arrangeable vehicles, and a second transmission unit (arrangement information for transmitting arrangement information) Processing and transmission of confirmation information).

  The first receiving unit 116 receives the vehicle request information from the user terminal device 106. The request information includes the user's identification information (any one or more of name, nickname, ID number, password, telephone number, credit card information, email address, address, age, gender, etc.), and vehicle arrangement location. The vehicle includes information such as specified geographical position information, the number of vehicles, and arrangement time.

  The location information for designating the destination may be the location designated by the user in addition to the information on the current location of the user. The current position of the user is information obtained by the GPS function of the terminal device 106, and for example, latitude and longitude information is used. Further, it may be information about an address (lot number name) entered by the user on the terminal device 106. In addition to the position information acquired by the terminal device 106, the user can specify the destination of the vehicle 110 by using address information such as a lot number name or the like input by the user's intention.

  The first transmission unit 118 has a function of transmitting the request information to one or more arrangement operation servers 104. The first transmission unit 118 may specify the vehicle arrangement destination from the position information included in the request information, select the arrangement operation server 104 that can arrange the vehicle in the area, and transmit it. The request information transmitted by the first transmission unit 118 includes information such as the location information of the arrangement destination, the number of vehicles, and the arrangement time.

  The second receiving unit 120 receives arrangement information (arrangement information) of arrangeable vehicles transmitted from the plurality of arrangement operation servers 104. The arrangable information includes the current position of the arrangable vehicle, the expected arrival time at the destination, the number of arrangable vehicles, the name of the passenger transport business operator, and the like. The second receiving unit 120 has a function of associating the plurality of pieces of arrangement information received from the plurality of arrangement operating servers 104 with corresponding request information and outputting to the second transmitting unit.

  The second transmitting unit 122 has a function of outputting the arrangeable information to the terminal device 106 of the user. When transmitting the plurality of arrangeable information to the terminal device 106, the second transmitting unit 122, as the arrangeable candidate, in addition to the position information of the vehicle, the expected arrival time to the destination, the information of the passenger transporter, Driver information and the like may be included.

  The terminal device 106 receives the arrangeable information from the second transmission unit 122. The arrangeable information is displayed on the screen of the terminal device 106. For example, the position of the arrangeable vehicle is displayed together with the display of the map. The user selects one or a plurality of arrangable vehicles displayed as arrangable information and indicates the intention of application.

  The first receiving unit 116 receives the application information from the terminal device 106. The first transmission unit 118 transmits this application information to the relevant arrangement operation server 104. The passenger transportation business operator 108 receives the application information from the arrangement operation server 104 and returns the application confirmation information (confirmation information).

  The second receiving unit 120 of the arrangement support server 102 has a function of receiving confirmation information from the arrangement operation server 104. The second transmission unit 122 has a function of transmitting the confirmation information to the terminal device 106. The terminal device 106 displays that the contract has been established.

  As shown in FIG. 4, the arrangement support server 102 has a function of transmitting request information from the terminal device 106 to a plurality of arrangement operation servers 104, and arrangement arrangement information regarding arrangeable vehicles from a plurality of arrangement operation servers 104. By having the function, the user can obtain the same profit as accessing multiple arrangement operation servers with one application.

  FIG. 5 shows an aspect of the arrangement support server 102. The arrangement support server 102 may include a connection destination setting unit 124. When the first receiving unit 116 receives the request information, the connection destination setting unit 124 can specify the vehicle arrangement destination from the current position information or the arrangement destination designation information included in the request information, and arrange the vehicle in the area. The arrangement operation server 104 is selected.

  The connection destination setting unit 124 reads out the vehicle arrangeable area registered in the database for each of the plurality of arrangement operation servers 104 and compares the arrangement information of the arrangement destination included in the request information to arrange the vehicle. The arrangement operation server 104 that can provide such arrangement service is selected. Alternatively, for each of a plurality of businesses that provide services related to vehicle arrangements, areas where the businesses can be serviced are registered in a database, and compared with the location information of the supplier included in the request information, A business operator that can provide a service in a corresponding area is selected from a plurality of businesses, and a vehicle arrangement operation server of the business operator is selected.

  The first transmission unit 118 transmits the request information to the arrangement operation server 104 selected by the connection destination setting unit 124. The connection destination setting unit 124 can select a plurality of arrangement operation servers 104, and the first transmission unit 118 can transmit request information to the plurality of arrangement operation servers 104.

  Further, as shown in FIG. 5, the arrangement support server 102 may include a selection unit 126. When the second receiving unit 120 receives the arrangeable information from the arrangement operation server 104, the selecting unit 126 has a function of evaluating the arrangeable information and delivering it according to the characteristics of the user. The arrangeable information received by the second receiving unit 120 may include position information of arrangeable vehicles, and may further include business operator information, driver information, and the like. The position information of the vehicle is information indicating the current position of the vehicle and is information that changes with time. On the other hand, the business operator information is information for identifying the passenger transportation business operator.

  The operation information acquisition unit 128 of the selection unit 126 acquires route information from the current position of the vehicle to the destination, traffic information such as congestion information of the route, and the like. The selection unit 126 acquires information about the passenger transportation business operator by the business operator information acquisition unit 132. Passenger transportation companies usually have different service qualities for passengers, such as customer service, driving manners, and vehicle quality. The quality of such services varies depending on the impression of the passenger. The business entity information acquisition unit 132 may acquire such business entity evaluation information by passengers from the business entity support server 114. The selection unit 126 acquires the usage record information of the user, the credit information of the user himself, and the credit information of the friend of the user by the user information acquisition unit 130. The user information acquisition unit 130 may acquire information that is the basis of these user information from the SNS server 112.

  Using the operation information, the selection unit 126 can select the arrangeable information suitable for the user from the plurality of arrangeable information. For example, in consideration of not only the distance relationship between the current position of the vehicle and the arranging destination, but also the operating route and road conditions, the arrangable information that can be arranged earliest can be prioritized and provided to the user. Further, it is possible to select a passenger transportation company having a high customer evaluation and high service quality based on the passenger transportation company information.

  The selection unit 126 has a function of prioritizing the arrangement availability information to be transmitted to the terminal device 106 based on the user information. For example, when the vehicle request information from a plurality of users competes with each other in the same area, the selection unit has a function of setting a priority order to the plurality of users and distributing the arrangeable information.

  The selection unit can provide the user with appropriate arrangable information by evaluating the arrangable information based on the information about the passenger transport business, the operation information, and the user information. For example, it is possible to arrange a vehicle provided by a passenger transportation company that excels in passenger transportation services. Further, it is possible to provide arrangable information regarding vehicles within an appropriate range according to traffic conditions to the destination specified by the user. In addition, the arrangeable information can be provided in preference to the user who has a high record of use.

  FIG. 6 shows details of the functional configuration of the selecting unit 126. The selection unit 126 includes an evaluation unit 134 that evaluates operation information, company information, and user information. FIG. 6 shows a configuration in which the evaluation unit 134 cooperates with the operation information evaluation unit 136, the company information evaluation unit 138, and the user information evaluation unit 140 to perform evaluation.

  The operation information evaluation unit 136 evaluates the available arrangement time of the vehicle based on the vehicle position information, the route information acquired by the operation information acquisition unit 128, and the traffic information. As described above, the optimum vehicle is selected from among the plurality of vehicles in consideration of not only the distance relationship between the current position of the vehicle and the destination, but also the operation route and road conditions (congestion information). The business operator information evaluation unit 138 selects a passenger transportation business operator having a high evaluation from a plurality of passenger transportation business operators based on the transportation service information, the transportation record, and the driver evaluation information of the passenger transportation business operator.

  The user information evaluation unit 140 evaluates the user by using the usage record of the user (the usage record of vehicle arrangements, etc.), the user's personal information, the friend information of the user, and the like. The user identity information includes credit information of the user identity. The user friend information is relationship information with other users who the user (the person himself / herself) has registered as a friend on one or a plurality of SNSs. The relationship information between the user himself and his friend can be obtained when the information can be acquired from the SNS server 112.

  The credit information of the user himself / herself may include information on etiquette of the user provided by the passenger transport business, in addition to the use record and payment record of the user. For example, if an application is made for a vehicle arrangement and then canceled without permission, the information is stored as information that reduces the creditworthiness of the user. Further, even if the payment of the fare payment by the user is delayed for some reason, it also acts as a factor that deteriorates the credit information of the user. On the other hand, if the user's usage record is large, the total amount of payment is large, or the number of cases using other services is large, such information acts as a factor of increasing the user's credit information. ..

  The user information evaluation unit 140 has a function of evaluating other users by using the same information as the credit information of the user himself / herself. The user friend information evaluates the trustworthiness of the user's friend based on the relationship information with the other user who the user (the person) has registered as a friend. The user information evaluation unit 140 can comprehensively evaluate the trustworthiness of the user himself and the trustworthiness of the user's friend. The user information evaluation unit 140 may score and evaluate the creditworthiness of the user based on the above factors.

  In the arrangement support server 102, the selection unit 126 has a function of selecting a suitable vehicle from a plurality of arrangeable vehicles from the operation information, and a function of evaluating and selecting a passenger transporter, so that the user can be provided. We can provide suitable vehicle arrangement information. That is, the selecting unit 126 selects the arrangeable vehicles based on the route information and the traffic information as well as the current position of the vehicle and the position information of the destination (for example, the current position information of the terminal commissioning device 106). , It is possible to provide the user with appropriate arrangable information. The selection unit 126 can indirectly provide the high service to the user by selecting the arrangeable information about the vehicle provided by the passenger transportation company having a high evaluation value. Further, by having the function of evaluating the creditworthiness of the user, even when a plurality of users compete for a request for the vehicle, it is possible to provide the arrangable information of the vehicle suitable for each user. The selection unit 126 evaluates the trustworthiness of the user by not only the usage record but also the trustworthiness of the user's friend acquired via the SNS server 112, thereby performing a more reliable personal evaluation. You can At this time, by acquiring the user's friend information from the SNS server 112, it is possible to easily acquire the friend-related information without burdening the user.

[Operation of arrangement support server and system]
FIG. 7 is a diagram showing a flow of processing of a system capable of receiving an application regarding arrangement of a vehicle and providing information regarding an arrangeable vehicle according to the embodiment of the present invention. The present system exerts its function by the arrangement support server 102 cooperating with the arrangement operation server 104 and the terminal device 106. In the following description, in the configuration shown in FIG. 1, the arrangement support server 102 receives request information from the terminal device 106 and communicates with the first arrangement operation server 104a and the second arrangement operation server 104b. The flow of processing for supporting vehicle arrangements will be described. In the following description, the operation of this system will be described with reference to the screen display (interface) of the terminal device as appropriate.

  When the user wants to arrange a vehicle, the user operates the terminal device 106 to access the arrangement support server 102. An application program is installed in the terminal device 106 in order to receive a support service related to vehicle arrangement (hereinafter, also referred to as “present service”) via the arrangement support server 102.

  FIG. 10 shows an example of an interface displayed on the screen after starting the application program installed in the terminal device 106. The interface 142 shown in FIG. 10 is a service selection screen in the SNS service provided by the SNS server 112. The user selects from the selection screen by a predetermined operation such as tapping on the icon 144 for receiving the provision of this service. As a result, an application program for receiving this service is activated.

  When the application program is activated, the interface 146 as shown in FIG. 11 is displayed. On the interface 146, a screen showing a current position and a map around the current position is displayed. The current position display 148 and the confirmation button 150 are displayed on the interface 146. The user can designate a desired place for arranging the vehicle by tapping or dropping the confirmation button 150 on the screen. Further, the existence of vehicles that can be arranged around the current position 148 is displayed on the map screen of the interface 146.

  If the user does not want to arrange the vehicle at the current position, the user can arrange the vehicle by sliding the map displayed on the interface 146 and tapping another place displayed on the map. You can specify the desired destination. Alternatively, the input field 152 of the interface 146 may be tapped to change the input mode, and the desired address may be key-input or voice-input.

  When the confirmation button is tapped or the like is performed after the destination of the vehicle is confirmed, an interface 154 as shown in FIG. 12 is displayed on the terminal device 106. The interface 154 displays the contents for confirming the request contents regarding the arrangement of the vehicle. As the display contents, the address of the arrangement destination of the vehicle, the passenger transport business operator name, the user name, the payment method, etc. are displayed. The user confirms the displayed contents and confirms that there is no error. In order to indicate the intention to request the vehicle arrangement, the user taps the confirmation button 156 that agrees with the provided contents, and confirms the request. When the vehicle arrangement is requested by a series of operations by the user, the terminal device 106 transmits information (request information) for requesting the vehicle arrangement (S001). The request information includes the position information of the terminal device 106, the number of vehicles desired by the user, the place where the user wants to arrange, and the date and time when the user wants to arrange.

  The arrangement support server 102 receives the request information from the terminal device 106, and sets the arrangement request area included in the request information (S002). The arrangement support server 102 selects an arrangement operation server of a connection destination based on the position information (arrangement destination position arrangement information) and transmits request information (S003). In FIG. 7, it is assumed that the first arrangement operation server 104a and the second arrangement operation server 104b are within an area where arrangement support services related to arrangement of vehicles related to position information can be provided.

  First, the arrangement management server 104a receives request information from the arrangement support server 102 (S004). The first arrangement operation server 104a searches for arrangeable vehicles in the area based on the request information (S005). Then, an arrangeable vehicle within the area is selected (S006). When an arrangeable vehicle is selected, first, the arrange operation server 104a transmits arrangeable information (S007). The processing of steps S004 to S007 described here is similarly executed in the second arrangement operation server 104b.

  The range searched by the first arrangement operation server 104a and the second arrangement operation server 104b is set arbitrarily. The first arrangement operation server 104a and the second arrangement operation server 104b may be set so as to search for arrangeable vehicles within a radius of 5 km centering on the arrangement designation destination, for example.

  The arrangement support server 102 receives the arrangement possible information received from the first arrangement operation server 104a and the second arrangement operation server 104b, and transmits the information to the terminal device 106 (S011). For example, when the arrangable information is transmitted from only one of the first arranging operation server 104a and the second arranging operation server 104b, and when there is only one arrangable vehicle, the arranging support server 102 can make the arrangement. The information is selected and transmitted to the terminal device 106 (S011).

  On the other hand, when a plurality of arrangeable information is transmitted from the first arrangement operating server 104a and the second arrangement operating server 104b, and there are a plurality of arrangeable vehicles, the arrangement operating server 104 directly outputs the arrangeable information to the terminal. It may be transmitted to the device 106, or a plurality of arrangeable information may be analyzed and specific arrangeable information may be selected and transmitted to the terminal device 106. In the latter case, the arrangeable information to be transmitted to the terminal device 106 can be selected by the function of the selection unit 126 included in the arrangement support server 102 described with reference to FIGS. 5 and 6.

  That is, the arrangement support server 102, which has received a plurality of arrangement possible information from the first arrangement operation server 104a and the second arrangement operation server 104b, evaluates arrangeable vehicles from the operation information (S008), and evaluates the operator. Then, the quality of the service of the vehicle is evaluated (S009), and the user's credit is evaluated (S010).

  When the terminal device 106 receives the arrangeable information, the terminal device 106 notifies the contents in some form so that the user can recognize the information (S012). This notification can be executed as a screen display of the terminal device 106. The user indicates the intention to apply for the vehicle according to the screen display of the terminal device 106. The terminal device 106 transmits the application information to the arrangement support server 102 according to the operation of the user (S013). The arrangement support server 102 registers the application information and transmits the application information to the corresponding arrangement operation server 104 (S014). FIG. 7 shows an example in which the arrangement support server 102 transmits application information to the first arrangement operation server 104a.

  The first arrangement operation server 104a receives (S015) and notifies the applicable vehicle or passenger transportation business operator of the application (S016). When the first arrangement operation server 104a receives the acceptance of the application from the vehicle or the passenger transport business, the first arrangement operation server 104a transmits the confirmation information indicating that the application has been established to the first arrangement support server 102a (S017).

  The arrangement support server 102 registers the confirmation information and transmits the information to the terminal device 106 (S018). The terminal device 106 receives the confirmation information and notifies the user of the content by displaying a screen or the like (S019).

  After receiving the confirmation information, the user starts using the vehicle at the designated place for arrangement, and after arriving at the destination, even if the user charges with the passenger transportation company on the spot. Alternatively, the passenger transportation business operator may request the business operator who operates the vehicle allocation support server 102 to perform payment on behalf of the vehicle. Further, the user may pay the usage fee by using the settlement service of the SNS site registered in the SNS server 112 linked with the vehicle allocation support server 102.

  In this way, the arrangement support server 102 transmits and receives request information and confirmation information between the terminal device 106 of the user and the arrangement operation server 104 that supports the arrangement of vehicles. The arrangement support server 102 can arrange a vehicle for the user by such processing. In addition, the user can obtain the same result as inquiring substantially the plurality of arrangement operation servers 104 for arranging the vehicle by communicating with the arrangement support server 102 through the terminal device 106.

<Providing arrangement information>
In FIG. 7, when a plurality of arrangable information exists, specific arrangable information is selected or priority is given to a plurality of arrangable information based on the operation information (S008) and the passenger transporter evaluation information (S009). .. FIG. 8 shows a flowchart for explaining the flow of processing when selecting the arrangement available information.

  The arrangable information includes position information of arrangable vehicles, a business name of arrangable vehicles, and the number of arrangable vehicles. The arrangable information is evaluated based on the positional relationship (distance) between the vehicle and the designated place for arrangement, and the evaluation information of the passenger transport business operator. In addition, when the user specifies a specific passenger transportation company, the designation information may be prioritized in selecting the passenger transportation company.

  The arrangement management server 104 receives a plurality of arrangement possible information (S101). The arrangeable information includes at least one arrangeable vehicle. Then, the current positions of a plurality of vehicles that can be arranged are compared and evaluated, and priority is given to the order of vehicles closer to the designated place for arrangement (S102). This position evaluation may be performed based on the distance that connects the vehicle and the designated location with a straight line. That is, at this stage, regardless of the actual operating route, the vehicle can be selected by evaluating the linear relationship between the designated location and the vehicle position. If it is determined by this evaluation that there are no arrangeable vehicles within the predetermined range centered on the designated place for arrangement, it is assumed that there are no arrangeable vehicles within the predetermined range, and a waiting notice is given to the user. You may do so (S107).

  One or more vehicles selected by the position evaluation are analyzed for the operation route from the current position to the designated place for arrangement based on the map information (S103). When the route from the current position to the designated destination for the arrangeable vehicle is determined, the traffic information of the operation route is acquired and the time required for operation (access time) is analyzed (S104). In other words, the time (access time) required to reach the expected destination (arrangement designated place) by taking into consideration the actual expected route and traffic information, not the linear distance between the vehicle's current position and the designated place to arrange. Evaluate. Then, if the evaluation result is within the predetermined time, the process proceeds to the next evaluation. If it is outside the predetermined time, it may be determined that the vehicle cannot arrive within the predetermined time, and the waiting notification (S107) may be performed assuming that there is no vehicle that can be arranged.

  The predetermined time can be set arbitrarily, and the predetermined time can be designated, for example, 15 minutes or 30 minutes. This predetermined time may be applied uniformly to all users, or may be set for each user. Further, it may be included in the request information when the user requests a vehicle, and may be determined for each arrangement.

  When the user designates a specific passenger carrier, the request may be prioritized. For example, when the user wants only a specific passenger transportation company, the vehicle of the relevant passenger transportation company is selected from the arrangeable vehicles (S105) and provided as arrangement possible information (S108). On the other hand, if the user does not want a business operator other than the designated passenger transportation business operator and the vehicle does not exist, a waiting notification may be issued as if the specified condition is not satisfied (S107).

  In the analysis based on the evaluation information of the passenger transportation companies, when there are a plurality of passenger transportation companies for a plurality of arrangement possible information, the passenger transportation companies are compared and evaluated. Passenger transportation with a high rating from multiple passenger transportation operators based on the quality of the transportation service of the passenger transportation operator, transportation performance (delay of transfer time, number of accidents, number of delays to the destination, etc.) and driver evaluation information. A business operator is selected (S106). The evaluation value of the passenger transportation business operator is converted into points, and if the evaluation value is equal to or higher than a predetermined level, it is determined to be acceptable, and the arrangeable information is provided to the user (S108). On the other hand, if the evaluation value of the passenger transportation company is less than or equal to the predetermined level, it may be rejected, and there may be no arrangeable vehicle, and a waiting notice may be issued to the user (S107).

  The evaluation information of the passenger transport business may include evaluation information of a driver who drives the vehicle. The passenger transport business operator may be evaluated in consideration of the customer's evaluation of the customer service attitude toward the customer, driving manners, and the like.

  In FIG. 8, a plurality of arrangable information is evaluated, arrangable vehicles and positional relations to arranging destinations are evaluated, access time is evaluated, designated passenger transport companies are selected based on user designation information, passenger transport companies. It shows an aspect of performing the selection based on the evaluation value of. An embodiment of the present invention does not need to evaluate a plurality of arrangeable information for all of these items, and may be performed by a combination of one or a plurality of items. For example, multiple arrangable information is evaluated on the basis of the positional relationship between the arrangable vehicle and the appointed destination and the access time, and the selection of the designated passenger transport operator based on the user designated information and the evaluation of the passenger transport operator. The selection based on the value may be an optional additional item.

  In any case, multiple pieces of arrangable information are used as objective indicators such as vehicle position information and arrival time to the designated location, and user subjectivity such as passenger transport operator evaluation information and passenger transport operator designated information. By making an evaluation based on the combined index, it becomes possible to provide the user with arrangeable information regarding an appropriate vehicle.

<User evaluation>
FIG. 7 shows that the user evaluation information (S010) is performed. The user's evaluation information can be used when a user who preferentially arranges is selected based on the user's evaluation information when the vehicle arrangements compete with each other. FIG. 9 shows a flowchart illustrating the flow of processing when a user is evaluated based on a specific index.

  The arrangement management server 104 receives a plurality of arrangement possible information by a plurality of users (S201). User information is recorded corresponding to each of the plurality of users. The user information includes the information acquired and managed by the arrangement support server 102 as described with reference to FIGS. 5 and 6.

  The user information includes the user's use record (vehicle arrangement use record, etc.), the user's personal information, the user's friend information, and the like. The user identity information includes credit information of the user identity. Also, the user friend information is the relationship information with another user that the user (the person himself / herself) has registered as a friend on one or a plurality of SNSs.

  First, the usage record of the user himself / herself is evaluated (S202). Here, the usage record is the usage record of the passenger transportation service performed through the arrangement support server 102. In addition, the usage record of other services accompanying it may be taken into consideration. Here, ranking is performed according to the usage record of each user. A user with a small usage record and a user with a usage record below a predetermined level may be excluded in this evaluation and a notification of waiting for the next arrangement search may be given (S205). For example, when 10 users are competing to arrange a vehicle, the lower 5 people may be set to be excluded based on the usage record.

  Next, the credit information of each user is evaluated (S203). The credit information of the user himself / herself may include information on etiquette of the user provided by the passenger transport business, in addition to the use record and payment record of the user. For example, if a user makes an arrangement for a vehicle and then cancels it without notice, or if the user is late for the designated place for arrangement, an evaluation value is set as an index for degrading the creditworthiness of the user. In addition, even if the payment of the fare payment by the user is delayed for some reason, the evaluation value is set as an index that deteriorates the credit information of the user. On the basis of such an index, users having a relatively low evaluation value or users who do not reach a predetermined level may be excluded and a waiting notification until the next arrangement search may be given (S205).

  In the evaluation of the user friend information, the trustworthiness of the user's friend is evaluated based on the relationship information with the other user who the user (the person himself / herself) has registered as a friend (S204). The user friend information is evaluated using the same criteria as the evaluation of the user's own credit information, and the other users are also evaluated. For example, when the evaluation value of the user's friend is high, the evaluation value of the user himself / herself also improves, and in the opposite case, it decreases. Then, the arrangeable information is provided in preference to the user having a high evaluation value (S206). On the other hand, based on such an index, a user having a relatively low evaluation value or a user who does not reach a predetermined level may be excluded and a waiting notification until the next arrangement search may be given (S205).

  According to the procedure as described above, it is possible to comprehensively evaluate the creditworthiness of the user himself / herself and the creditworthiness of the user's friend and rank the vehicle arrangements. By selecting the superiority or inferiority of the side receiving the passenger transportation service based on the evaluation of the user himself / herself and the user friend, it is possible to select the superior user. Also, on the side of providing passenger transportation services, it can be expected that the manners of users will be improved.

  As described above, according to the embodiment of the present invention, the user only accesses the arrangement support server, and the same result as that of making an arrangement request to a plurality of arrangement operation servers can be obtained. Obtainable. In addition, the arrangement support server can centrally control a plurality of arrangement operation servers to provide convenience to the user when arranging a vehicle. Further, the arrangement support server, when providing the vehicle arrangement information to the user, not only the operation information of the vehicle, but also the evaluation information of the passenger transport business operator and the evaluation information of the user are taken into consideration so that the user can be arranged. A vehicle suitable for can be provided.

102 ... Arrangement support server, 104 ... Arrangement operation server, 106 ... Terminal device, 108 ... Passenger transportation business operator, 110 ... Vehicle, 112 ... SNS server, 114 ... Business Person management server, 116 ... First receiving unit, 118 ... First transmitting unit, 120 ... Second receiving unit, 122 ... Second transmitting unit, 124 ... Connection destination Setting unit, 126 ... Selection unit, 128 ... Operation information acquisition unit, 130 ... User information acquisition unit, 132 ... Business operator information acquisition unit, 134 ... Evaluation unit, 136 ... Operation information evaluation unit, 138 ... Business operator information evaluation unit, 140 ... User information evaluation unit

Claims (1)

An arrangement support server for supporting the arrangement of a vehicle for transporting the user according to a request from the user,
A first receiving unit that receives request information including location information of an arrangement destination together with a vehicle arrangement request from the user's terminal device;
A first transmission unit that transmits the request information to a plurality of arrangement operation servers,
A second receiving unit that receives arrangable vehicle information from each of the plurality of arranging operation servers as arrangable information;
An arrangement support server having a second transmitting unit for transmitting the arrangement possible information.

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