JP2019195446A - System and control method of system - Google Patents

Abstract

To provide a system capable of reducing notification of an unnecessary message for reducing a burden applied to a staff.SOLUTION: A management part 20 acquires and manages a message to a care staff 80 who deals with an object person. An information manager terminal 30 of an information manager 90 displays the message acquired by the management part 20 and receives selection of a transmission destination to which the message is sent. Then the message whose transmission destination is selected by the information manager terminal 30 is received on a staff terminal 40 of a staff and is displayed.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a system and a system control method. In particular, the present invention relates to a system for performing care for a subject and a system control method.

  In Japan, the life expectancy has been remarkable due to the improvement of living standards, the improvement of sanitary environment, and the improvement of medical standards accompanying high economic growth after the war. For this reason, coupled with the decline in the birth rate, the aging society has a high aging rate. In such an aging society, an increase in the number of care recipients who need care is expected due to illness, injury, and aging.

  Care recipients may fall while walking in facilities such as hospitals and elderly welfare facilities, or may fall from the bed and be injured. Therefore, in order to make it possible for nurses and caregivers to rush immediately when a person requiring care is in such a state, development of a system for detecting the state of the person requiring care has been advanced. Yes.

  In the nurse call system disclosed in Patent Document 1 as such a system, it is determined whether or not the patient is in the state of getting up or getting out of bed from the captured image of the camera installed on the patient's bed. When the user wakes up or leaves, the captured video of the camera is displayed on the nurse call master unit provided in the nurse station.

JP 2014-90913 A

  However, in the nurse call system disclosed in Patent Document 1, even when a specific patient is woken up or left, the caregiver or nurse (hereinafter referred to as “staff” or “care staff”) is uniform. Notification is made. For this reason, unnecessary notifications are given to those other than the care staff in charge of the patient who gets up or leaves. The same applies to the case where the entire staff is notified by e-mail or the like in order to convey the matters to be sent between the staff. If such unnecessary notification is frequently performed, there is a problem that the mental load and physical load of the care staff increase.

  In particular, there are some notifications that need to be addressed and unnecessary from each care recipient, and all notifications reach all staff terminals. Risk of overlooking important information. Even in the same type of notification, in the case of an elderly person who needs care, since the physical function and the cognitive function are greatly different for each resident, the notified situation varies. As a result, whether or not a response (care) is necessary or what kind of care is necessary even if necessary is different for each case. It is difficult to accurately determine and deal with them with only limited information from the sensor. On the other hand, care itself is a one-on-one task, and it is highly likely that the individual who responds to the problem will be held responsible, and the staff always receives and responds to many notifications while being exposed to the pressure. , It will be a great mental and physical burden.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a system and a control method that reduce the burden on the care staff by preventing unnecessary notifications.

  The above object of the present invention is achieved by the following means.

(1) a detection unit that is provided in each of the plurality of observation regions and detects the movement of the subject in the observation region;
A determination unit that determines presence or absence of occurrence of a predetermined event related to the subject in each of the observation regions based on the output of the detection unit;
A management unit for acquiring and storing a message to a staff member who handles the target person;
An information manager terminal that displays the message acquired by the manager and accepts selection of a destination of the message from an information manager;
A portable terminal carried by the staff, the staff terminal receiving and displaying the message selected as a transmission destination by the information manager terminal; and
Having a system.

  (2) The system according to (1), wherein the staff terminal deletes the display of the message in response to an input indicating that the displayed message is viewed.

(3) In response to an input indicating that the message has been browsed, the staff terminal transmits the read information of the message to the management unit,
The system according to (1) or (2), wherein the management unit changes a browsing state of the stored message from unread to read.

(4) The selection of the transmission destination is a selection for the staff;
The management unit transmits the unread message selected with the staff as a transmission destination to the staff terminal when the staff logs in with the staff ID using the staff terminal. The described system.

  (5) The system according to any one of (1) to (4), wherein the staff creates the message through the staff terminal and transmits the message to the management unit.

(6) When the information manager terminal receives an instruction from the information manager not to transmit the message, the information manager terminal does not specify a transmission destination of the message,
The system according to any one of (1) to (5), wherein the message is not transmitted to any of the staff terminals.

(7) In response to the first message transmitted from the first staff terminal, the management unit sends the first message to the second staff terminal selected as the transmission destination. When the second message is sent as a reply from the staff terminal of 2,
The management unit selects the first staff terminal as a transmission destination and transmits the second message to the first staff terminal.
The system according to (5) above.

(8) a detection unit that is provided in each of the plurality of observation regions, detects a movement of the subject in the observation region, and a management unit that obtains and stores a message to the staff that handles the subject, A control method in a system comprising an information manager terminal used by an information manager and a staff terminal carried by the staff,
Obtaining and storing a message to the staff (a);
(B) displaying the message acquired in step (a), and accepting selection of the transmission destination of the message from the information manager at the information manager terminal;
(C) receiving and displaying the message at the staff terminal of the transmission destination selected in step (b);
Control method.

  According to the present invention, the management unit acquires and stores a message to the staff who handles the target person. Then, on the information manager terminal of the information manager, the message acquired by the management unit is displayed, and selection of a transmission destination for transmitting the message is accepted. Then, the message selected as the transmission destination by the information manager terminal is received and displayed by the staff terminal of the staff. Thereby, since the message selected by the information manager is notified to the staff, unnecessary notifications can be reduced and the burden on the staff can be reduced.

It is a figure which shows the whole structure of a watching system. It is a figure which shows the example of the detection part installed in the care subject's room. It is a block diagram which shows schematic structure of a detection part. It is a block diagram which shows schematic structure of a management server. It is a block diagram which shows schematic structure of an information manager terminal. It is a block diagram which shows schematic structure of a care staff terminal. It is a sequence chart which shows the distribution procedure of the care staff dispatched to the generation | occurrence | production event by the information manager of the process of a watching system. It is a sequence chart which shows the delivery distribution procedure of the message in 1st Embodiment. It is an example of the operation screen displayed on a care staff terminal. It is an example of the input message. It is an example of the operation screen displayed on an information manager terminal. It is a correspondence table | surface which shows the relationship between the kind of message, its specific example, and the staff who becomes a distribution destination of a message. It is an example of the message list memorize | stored in a database. It is a sequence chart which shows the delivery process of the unread message at the time of login in 2nd Embodiment. It is a sequence chart which shows the delivery process of the reply message in 3rd Embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In the description of the drawings, the same elements are denoted by the same reference numerals, and redundant description is omitted. In addition, the dimensional ratios in the drawings are exaggerated for convenience of explanation, and may be different from the actual ratios.

(overall structure)
FIG. 1 is a diagram illustrating an overall configuration of a monitoring system according to the present embodiment, and FIG. 2 is a diagram illustrating an example of a detection unit installed around a bed in a room of a care target person.

  As shown in FIG. 1, the monitoring system 1 includes a plurality of detection units 10, a management server 20, an information manager terminal 30, and one or more care staff terminals (staff terminals) 40. These are connected to each other so that they can communicate with each other via a network 50 such as a LAN (Local Area Network), a telephone network, or a data communication network by wired or wireless. The network 50 may include a repeater such as a repeater, bridge, router, or cross-connect that relays communication signals. In the example illustrated in FIG. 1, the care staff terminal 40, the detection unit 10, the management server 20, and the information manager terminal 30 mutually include a wireless LAN including an access point 51 (for example, a LAN in accordance with the IEEE 802.11 standard). The network 50 is communicably connected.

  The watching system 1 is arranged at an appropriate place according to a care target person (target person, watching target person) 70. The person to be treated 70 (person to be watched over) is, for example, a patient who needs nursing due to illness or injury, a cared person who needs care due to deterioration of physical ability due to aging, or a single person living alone. . In particular, from the viewpoint of enabling early detection and early action, the care target person 70 may be a person who needs the detection when a predetermined adverse event such as an abnormal condition occurs in the person. For this reason, the watching system 1 is suitably arranged in a building such as a hospital, a welfare facility for the elderly, and a dwelling unit according to the type of the person 70 to be treated. In the example illustrated in FIG. 1, the watching system 1 is arranged in a facility including a plurality of rooms including a plurality of rooms (rooms) in which a plurality of care target persons 70 move and care stations (also referred to as nurse stations).

  The detection unit 10 is disposed in each room that is an observation area of the care target person 70. In the example illustrated in FIG. 1, four detection units 10 are arranged in the rooms of A, B, C, and D, who are care subjects 70. The observation area of the detection unit 10 includes a bed 60. A care staff (staff) 80 who performs care (care) such as nursing or care for the care target person 70 carries a care staff terminal 40 that is a portable terminal. However, the position, the number, and the like of each component included in the watching system 1 are not limited to the example illustrated in FIG. For example, the management server 20 may not be arranged in the care station but may be an external server unit connected to the network 50.

(Detector 10)
FIG. 3 is a block diagram showing a schematic configuration of the detection unit. As shown in the figure, the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, and a voice input / output unit 15, which are connected to each other via a bus.

  The control unit 11 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like, and performs control and arithmetic processing of each unit of the detection unit 10 according to a program. The controller 11 may further include an HDD (Hard Disk Drive) as a memory.

  The communication unit 12 is an interface circuit (for example, a LAN card) for communicating with other devices such as the management server 20, the information manager terminal 30, or the care staff terminal 40 via the network 50.

  For example, the camera 13 is arranged on the ceiling of a living room or on the upper part of a wall, images the bed 60 of the care subject 70 directly below as an observation area, and outputs a captured image (image data). The captured image (also referred to as “video”) includes a still image and a moving image. Although the camera 13 is a near-infrared camera, a visible light camera may be used instead, or these may be used in combination.

  The control unit 11 recognizes the behavior of the care target person 70 from the captured image captured by the camera 13. The action to be recognized includes “getting up” getting up from the bed 60, “getting out” getting away from the bed 60, and “falling” falling down on the floor or the like.

  The control unit 11 detects a silhouette of an image (hereinafter referred to as “human silhouette”) from a plurality of captured images (moving images). The human silhouette can be detected by, for example, extracting a pixel range having a relatively large difference based on a time difference in which images having different shooting times are added. The person silhouette may be detected by a background subtraction method that subtracts the background image from the captured image. The recognition of getting up, getting out of bed, and falling is performed from the detected person silhouette based on the posture of the care target person 70 (for example, standing, sitting, lying down, etc.) and the relative position with the installation in the room such as the bed 60, Recognize the difference between getting out of bed and falling (falling). These recognitions may be performed by a program processed by the CPU of the control unit 11 or may be performed by a built-in processing circuit. In this case, the detection unit 10 functions as a “detection unit” and a “determination unit”. Further, the present invention is not limited to this, and all or most of these recognition processes may be performed on the management server 20 side, and the control unit 11 may only transmit a captured image to the management server 20. In this case, the detection unit 10 functions as a “detection unit”, and the management server 20 functions as a “determination unit”. When the control unit 11 recognizes any type of action, the control unit 11 transmits a notification that the action has occurred to the management server 20 or the like.

  Here, in the case where the work of the care staff 80 is a care work for the care target person 70, the contents of correspondence regarding each event will be described. “Wake up” is determined as an event, and if the determination is within a predetermined time (wake time set in the facility (for example, 7 to 8 am)), morning care is performed. This morning care includes face washing, brushing assistance, denture wearing, changing clothes assistance, and the like. In the case of an event “getting out of bed”, wheelchair transfer and walking assistance may be required. Moreover, there are beverage and meal assistance, excretion assistance, wheelchair transfer, walking assistance, and posture change (preventing pressure ulcer) as a regular (regular) event other than the event determined by the detection unit 10. These periodic events may be alerted when the regular time is reached by the care call unit 14 or the like.

  The care call unit 14 includes a push button type switch, and detects a care call (nurse call) when the switch is pressed by the care target person 70. Instead of a push button switch, a care call may be detected by a voice microphone. When the switch of the care call unit 14 is pressed, that is, when a care call is detected, the control unit 11 transmits a notification that there is a care call to the management server 20 or the like via the communication unit 12 and the network 50.

  The voice input / output unit 15 is, for example, a speaker and a microphone, and enables voice calls by transmitting and receiving voice signals to and from the information manager terminal 30 via the communication unit 12. The voice input / output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.

  The detection unit 10 transmits and receives microwaves to and from the bed 60 to detect a Doppler shift type body motion sensor that detects a microwave Doppler shift caused by a body motion (for example, respiratory motion) of the care subject 70, Further, it may be provided. By this body motion sensor, the body motion of the chest (vertical motion of the chest) associated with the breathing motion of the care subject 70 is detected, and the period of the body motion of the chest is disturbed or less than a preset threshold value. When the amplitude in the body movement is detected, it is recognized that the body movement is abnormal.

  In the present embodiment, a change in the state recognized by the detection unit 10 related to the care target person 70, and an event that should be reported (notified) to the care staff 80 such as getting up, getting out of bed, falling, abnormal movement of the minute body, etc. Is called an event. This event includes a care call by the care call unit 14. That is, the detection unit 10 may detect a care call by the care target person 70 as the movement of the care target person 70 in the observation region. The detection unit 10 transmits information about the event that has occurred to the management server 20.

(Management server 20)
FIG. 4 is a block diagram illustrating a schematic configuration of the management server. The management server 20 functions as a “management unit” and includes a control unit 21, a communication unit 22, and a database 23. The management server 20 may be provided in the same building as the room for the care target person 70, or may be provided in a remote place and connectable via a network. For example, the management server 20 may be a cloud server that is virtually constructed by a plurality of servers arranged on a network such as the Internet. Each component is communicably connected to each other via a bus. The database 23 functions as a storage unit, and stores an event list, various types of information regarding the care target 70 and the care staff 80, and a message list. The message list includes a plurality of messages created and transmitted by each staff member such as a care staff member, and each message is managed as a read / unread browsing state. Details of the message list will be described later. Since the other control part 21 and the communication part 22 have the same function as each structure of the detection part 10, detailed description is abbreviate | omitted.

  The management server 20 functions as a management unit. In addition, as described above, it also functions as a determination unit by cooperating with the detection unit 10, and an event such as getting up, getting out of bed, falling, care call, or the like detected by the detection unit 10 is selected as a care target 70. To determine (identify). In this determination, the care target person 70 (that is, the resident in the room) associated with the room number where the detection unit 10 that detected the event is installed is determined. Then, the determined event type and the care target person 70 are associated and added to the event list of the database 23. In the present embodiment, the care target 70 is determined by reading the IC tag with an RFID reader provided in each room when the care target 70 carries the IC tag. Also good. In addition, when there are a plurality of care target persons 70 in one room such as a shared room, the care target person 70 may be determined by arranging the detection unit 10 for each bed 60.

(Information manager terminal 30)
FIG. 5 is a block diagram showing a schematic configuration of the information manager terminal. The information manager terminal 30 is a so-called PC (Personal Computer) and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and a voice input / output unit 35, which are connected to each other by a bus. . The control unit 31 includes a CPU, a RAM, a ROM, and the like as the same configuration as the control unit 11 of the detection unit 10.

  The communication unit 32 is an interface for various local connections such as a wired communication network interface based on a standard such as Ethernet (registered trademark), a wireless communication interface based on a standard such as Bluetooth (registered trademark), IEEE 802.11, or the like. 50 communicates with each terminal connected to 50.

  The display unit 33 is a liquid crystal display, for example, and displays various types of information. For example, when the occurrence of an event is determined based on the output of the detection unit 10, the display unit 33 displays an operation screen (selection screen) for the information manager 90 to instruct how to respond to the event. . Through this operation screen, the event information of the event is displayed, and it is determined whether or not to respond and the selection of the care staff 80 dispatched when responding is accepted. In addition, the event information includes an event ID, a room number, a care target person, an event type, and an occurrence date (event detection time) to be assigned for each event. Further, in the database 23, the situation (age, physical function, cognitive function index) of the care target person 70, skills of the care staff 80, experience values (work experience years, workplace experience years), duty elapsed time (about duty work) May be stored together with the event information on the information manager terminal 30. As a result, the information manager 90 can more appropriately determine the response to the event and appropriately instruct the care staff 80.

  The input unit 34 includes a keyboard, a numeric keypad, a mouse, and the like, and inputs various information.

  The voice input / output unit 35 is a headset including a speaker and a microphone, for example.

  In this embodiment, the information manager terminal 30 is used as a terminal for the information manager 90, displays various information in the facility to the information manager 90, and accepts instructions. In addition, voice communication with the care staff 80 and the like is enabled by transmitting and receiving voice signals to and from the detection unit 10 or the care staff terminal 40 via the communication unit 32. Here, the information manager 90 is a manager who supervises a plurality of care staffs 80. The information manager 90 may manage not only one facility but also the care staff 80 working at a plurality of facilities. The information manager 90 can also be called a care director.

  Further, the care staff 80 or the technical staff associates the room number with the detection unit 10 when the detection unit 10 is attached to each room (living room) through the information manager terminal 30, or the bed 60 or the like. The position information of the installed object in the living room, that is, the outline information of the upper view by the camera 13 on the ceiling is calibrated and designated. In addition, identification information such as the name and ID number of the care target person 70 who is hospitalized or occupies is associated with each room number.

(Care staff terminal 40)
FIG. 6 is a block diagram illustrating a schematic configuration of the care staff terminal. The care staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and a voice input / output unit 45, which are connected to each other via a bus. The control unit 41 includes a CPU, a RAM, a ROM, and the like as the same configuration as the control unit 11 of the detection unit 10. The wireless communication unit 42 can perform wireless communication using a standard such as Wi-Fi or Bluetooth (registered trademark), and wirelessly communicates with each device via the access point 51 or directly. The display unit 43 and the input unit 44 are touch panels, in which a touch sensor as the input unit 44 is superimposed on the display surface of the display unit 43 configured by liquid crystal or the like. The display unit 43 and the input unit 44 display a list of unread messages to the care staff 80, display various operation screens that list a plurality of events included in the event list, and the information manager 90. Display instructions and accept various operations such as message input through the operation screen. The voice input / output unit 45 is, for example, a speaker and a microphone, and enables a voice call by the care staff 80 with another care staff terminal 40 via the wireless communication unit 42. The care staff terminal 40 is a device that functions as a user interface of the watching system 1, and can be configured by a portable communication terminal device such as a tablet computer, a smartphone, or a mobile phone.

  The care staff 80 inputs a message through the care staff terminal 40 as necessary in response to processing the event. The input message is sent to the management server 20 and stored in the database 23. The message transmitted to the management server 20 is displayed on the information manager terminal 30. Then, the information is transmitted to the care staff terminal 40 of the care staff 80 selected as the transmission destination by the information manager 90 who has seen the display.

(Monitoring system processing procedure)
Next, processing of the entire watching system 1 will be described with reference to FIG. FIG. 7 is a sequence chart showing a processing procedure of the watching system.

(Steps S101 to S102)
As illustrated in FIG. 7, first, the detection unit 10 detects a movement of the care target person 70 in the observation region or a care call by the care target person 70. Then, the detection unit 10 outputs information regarding the detected movement of the care target person 70 or the care call to the management server 20.

(Step S103)
The management server 20 receives information related to the output from the detection unit 10 and determines whether or not a predetermined event related to the care target person 70 has occurred. Subsequently, when the management server 20 determines in step S103 that a predetermined event has occurred, the management server 20 proceeds to the process of step S104.

(Step S104)
The management server 20 transmits information related to the output of the detection unit 10 (the above-mentioned “event information”) associated with the name and room number of the detected care target person 70 to the information manager terminal 30. At this time, when an event occurs, a captured image (a still image or a moving image of a short time of about several tens of seconds) associated with the event may be transmitted.

  The management server 20 acquires, from the database 23, information related to the care target person 70 that caused the event among the information related to the plurality of care target persons 70 stored in the database 23, and transmits the information to the information manager terminal 30. In addition to the above-described information, the management server 20 may also transmit information such as the type of event that has occurred and the occurrence time of the event to the information manager terminal 30.

(Steps S105 to S106)
The information manager terminal 30 displays the operation information including the event information received from the management server 20 in step S104 and the selection screen of the care staff 80 on the display unit 33. Then, the information manager 90 refers to the screen of the display unit 33 and gives an instruction to the care staff 80 including whether or not a response is necessary. Specifically, when no response is necessary, no instruction is given to any care staff 80. When it is determined that a response is necessary, one of the care staffs 80 is selected, and an instruction of the response content (event information) is transmitted to the selected care staff 80. In addition, in order to use for the judgment of the information manager 90, you may make it carry out streaming reproduction | regeneration of the image | video which the camera 13 provided in the room of the care target person 70 who generated the event. Specifically, a real-time captured image (live video) is displayed on the display unit 33 in response to operating a button on the screen of the display unit 33.

(Steps S107 to S109)
When receiving an instruction from the information manager terminal 30, the management server 20 updates the event list based on the instruction. If the instruction includes the selection of the care staff 80, the instruction regarding the response to the event is transmitted to the care staff terminal 40 that the selected care staff 80 logs in and uses.

(Step S110)
The care staff terminal 40 displays the received instruction. The care staff 80 performs care for the care target person 70 in accordance with the received instruction (corresponding to the care target person 70).

(Step S111)
The care staff 80 inputs the response result and transmits it to the management server 20. In addition, when the care staff 80 receives an instruction from the information manager 90 displayed on the care staff terminal 40 (operates a “corresponding” button), the instruction is recorded as corresponding. In addition, if there are special items to be shared (special notes) that should be shared with the information manager 90 and other care staff 80, a message is input to the input field of the care staff terminal 40 and transmitted. The input of this message will be described later (FIG. 9 described later).

(Step S112)
The management server 20 updates the event list and message list stored in the database 23 according to the response result from the care staff terminal 40. The message list will be described later (FIG. 13 described later).

(Distribution distribution procedure of the watching system according to the first embodiment)
Next, a procedure for distributing messages will be described with reference to FIG. FIG. 8 is a sequence chart showing a distribution distribution procedure of the watching system. Below, the case where the message which the care staff D created is delivered to the other care staff C and E by selection of the information manager 90 is demonstrated as an example.

(Steps S201 to S202)
The care staff D creates a message through the care staff terminal 40 and transmits it to the management server 20.

  FIG. 9 is an example of an operation screen 431 for inputting the correspondence record of the implemented care displayed on the display unit 43 of the care staff terminal 40. This figure shows a screen that is input when the care staff D provides drinks and meal assistance to the care target person A as a regular event. The care staff D can input a message in the area a11 after inputting the amount of meal. The care staff 80 can input using the character input palette that pops up beside the area a11 by tapping the area a11. If the message input in the area a11 is to be shared as a message to other staff members, the check column b11 is checked. After the input, by operating the transmission button b12, the data input on the operation screen 431 is transmitted to the management server 20.

(Steps S203 to S204)
The management server 20 appends the received data to the “service record” file for each care target in the database 23. If the received data includes data indicating that the check column a12 (“special note”) is checked, the message is recorded in the message list and the message is transmitted to the information manager terminal 30. This message list includes a creator, a message body, a distribution destination list, a browsing state (unread / read), and the like. An example of the message list will be described later (described later in FIG. 13).

  This message list is handled as a “nursing care diary” file. The “nursing care diary” is data that lists (overlooks) what should be noted as a whole facility. This is a point extracted from the above-mentioned “service record” file that is different from usual in each care target person 70 in the facility and that should be shared by all the care staff 80. In addition, using the management server 20 or the information manager terminal 30, each staff member can additionally write only to the “care work diary” file. This “nursing care diary” file is the main content that is shared when the care staff 80 finishes work and is taken over to the care staff 80 of the next work.

  In step S201, an example of creating a message when responding to a beverage and meal assistance event is shown, but not limited to this, dealing with other types of events (falling, care calls, excretion assistance, etc.) It may be performed at any timing other than time or event. FIG. 10 shows examples of various events and messages created at an arbitrary timing.

(Steps S205 to S206)
The information manager terminal 30 displays the received message and accepts selection of a transmission destination from the information manager 90. FIG. 11 is an example of an operation screen displayed on the display unit 33. An operation screen 331 in FIG. 5 is a screen displayed in step S205.

  The operation screen 331 includes areas a1 to a3 and buttons b1 to b2. In the area a1, the message transmitted from the management server 20 is displayed in step S204. The message includes a message body and information of a sender (creator). In addition to this, event information may be displayed for a message creation time and a message related to an event.

  The information manager 90 confirms the content of the message in the area a1, and determines whether to send it to another staff member. In addition to the care staff 80 (care staff) as shown in the area a2 in FIG. 11, this staff is a person who handles the care target person, and manages the office staff who performs general office work related to the facility, the facility equipment, etc. Various staff members may be included such as general facility staff.

  The information manager 90 operates the cancel button b2 in order to give an instruction not to transmit if it is determined that transmission to other staff is unnecessary with reference to the message text or the like. This erases the message from the screen and does not send it to anyone.

  On the other hand, when the information manager 90 determines that transmission to other staff is necessary, the transmission destination is selected in the area a2. In the example of FIG. 11, the check boxes of the care staff C, E, F, and the office staff A are checked and are selected as transmission destinations. After selecting the transmission destination, the information manager 90 operates the transmission button b1 to confirm the selection.

  FIG. 12 is a correspondence table showing the relationship between the types of messages, specific examples thereof, and staff who are the distribution destinations of the messages. In the figure, by the message type, the information manager 90 refers to the message body, determines the message type, and selects a staff member with a circle as a distribution destination (transmission destination).

  In addition, since area | region a3 of FIG. 11 is a message regarding the care object person A, "Mr. A" is selected. This selection may be automatically set on the management server 20 side or the information manager terminal 30 side if the event when the message is entered corresponds to Mr. A (see FIG. 9). Further, the information manager 90 can change the target person to another care target person by operating the right corner of the area a2. Corresponding to the selection of the area a3, in the column “Care staff member” of the area a1, the staff members C, D, E, and F who perform care for (career A) are listed. ing.

  As another display mode, this care staff column does not list a plurality of staffs C to F, but is a target resident input field, that is, a name such as “a staff in charge of care target person A”. Only one check box may be provided so that all can be selected. Further, the association between the care target person and the care staff may be made in group units so as to be associated in an area (for example, floor unit) in the facility. For example, the person in charge of the care target person 70 in the room on the first floor of the facility is a care staff (staff C to F) belonging to the first floor charge group.

(Step S207)
The information manager terminal 30 transmits the instruction content received in step S206 to the management server 20.

(Steps S208 to S209)
The management server 20 records the instruction content in the message list. If it is an instruction not to transmit, the management server 20 records non-transmission for the message in the message list. If the destination is selected, the management server 20 records the information in the message list and forwards the message to the destination staff.

(Steps S210 to S212)
The care staff terminal 40 displays the transferred message on the display unit 43. The care staff C, E to whom the message has been transferred taps the message displayed on the display unit 43 or checks a check column (not shown), so that the message is read. At this time, the message may be deleted from the screen according to what has been read. The fact that it has been read (browsing information) is transmitted to the management server 20. In FIG. 8, processes other than the care staff C and E are omitted, but the other care staff F and the office staff A also perform the same process using a portable terminal or a PC terminal.

(Step S213)
The management server 20 updates the message list and changes the browsing information to read. FIG. 13 is an example of a message list. As shown in FIG. 13, the message list includes “message information”, “message distribution setting information”, and “browsing state information”. “Message information” includes a message ID, a creator ID, a creator name, a message text, and a creation date and time. The “message distribution information” includes the information manager ID that has been determined to be distributed in steps S205 and S206, and the transmission destination (or non-transmission (NULL)). The “browsing state information” includes browsing information of each transmission destination. For example, the message ID 1001 is created by the care staff D, the information manager 90 (ID: D01) selects the staff C, E, F as the transmission destination, and the staff C, E is already read for the transmitted message. It is described that the staff F is unread. Further, the message ID 01002 is determined not to be transmitted by the information manager 90 ("Cancel button b2" in FIG. 11), and is described not to be transmitted to anyone.

  As described above, according to the present embodiment, the management server 20 acquires and stores a message for a staff member who handles the care target 70. Then, on the information manager terminal 30 of the information manager, the message acquired by the management server 20 is displayed, and selection of a transmission destination for transmitting the message is accepted. Then, the message selected as the transmission destination by the information manager terminal 30 is received by the care staff terminal 40 of the care staff 80 and displayed. Thereby, since the message selected by the information manager 90 is notified to the care staff, unnecessary notifications can be reduced and the burden on the staff can be reduced.

  Further, since the management server 20 manages the browsing state (read / unread) of the message transmitted to the care staff 80 in the message list, it is possible to prevent the transmission of the message to the care staff 80 from being missed.

(Distribution processing of unread messages of the watching system according to the second embodiment)
FIG. 14 is a sequence chart illustrating unread message distribution processing at the time of login according to the second embodiment. Except for the processing shown in the figure, the processing is the same as in the first embodiment, and a description thereof is omitted.

  The care staff 80 performs login authentication processing through the assigned care staff terminal 40 when entering work (at the start of business). The care staff terminal 40 is a shared terminal, and the messages stored in the internal memory of the control unit 41 are erased when other staff members log off at the end of work. Then, as described below, messages are collectively received at the time of login and stored in the internal memory. Hereinafter, a case where the care staff F logs in in the state of the message list in FIG. 13 will be described as an example.

(Steps S301 to S302)
The care staff 80 (care staff F) inputs the staff ID and password through the touch panel (display unit 43, input unit 44) of the care staff terminal 40, and transmits this to the management server 20. The management server 20 matches the authentication information stored in the database 23 and transmits the authentication result corresponding to the authority of the care staff 80 to the care staff terminal 40, whereby the login authentication is completed.

(Step S303)
After the login is completed, the management server 20 refers to the message list and transmits all unread messages of the logged-in care staff F. In the example of FIG. 13, since the messages with message IDs 1001 and 1005 selected by the information manager 90 as the transmission destination of the staff F are unread, the care staff terminal 40 using the unread messages by the care staff F. Send to.

(Steps S304 to S306)
Thereafter, the care staff terminal 40 displays a list of all received unread messages on the display unit 43 as in steps S210 to S213 of FIG. In response to the browsing, the management server 20 updates the browsing status information of the message list in the database 23.

  As described above, in the second embodiment, the same effects as those of the first embodiment can be obtained, and all unread messages can be browsed by logging in with the care staff terminal 40 at the start of business. In particular, in the second embodiment, the following effects relating to the reporting work can be obtained.

  Here, the “sending service” will be described. In general, in order to watch over the care target person 70, the care staff 80 performs care for 24 hours by two shifts or three shifts. At the time of the change, for example, a day shift staff who worked was carrying out a reporting work to convey the status and progress to the night shift staff who started the work. In this reporting work, all the staff members before and after the change need to meet together, and during that time, the nursing care service stops. Also, it takes time to make time adjustments for all staff members, and due to the response to sudden calls, etc., depending on the timing of the care, it cannot be gathered on time, so there is a waste of waiting time. Was.

  In this embodiment, the “message list” is effectively used as a “care work diary” file. In particular, in the second embodiment, at the time of login, all unread messages in the message list are transmitted to the care staff terminal 40, so that this processing is replaced as part or all of the reporting work. As a result, the conventional “sending service” can be abolished or partially omitted, so that the efficiency of the operation can be improved as a whole.

(Reply message delivery processing of the watching system according to the third embodiment)
FIG. 15 is a sequence chart illustrating a reply message delivery process according to the third embodiment. In the first embodiment, when a staff member creates a message, the message is forwarded to another staff member according to the selection result by the information manager 90 through the information manager terminal 30. In the third embodiment, the processing is performed when another staff member who has received the message returns.

(Steps S201 to S213)
The message is distributed by the same processing as in FIG. In FIG. 15, the description of steps S204 to S206 regarding the selection process by the information manager 90 is omitted because of space. In the following, in order to distinguish from a reply message, the message first created by the staff D in step S201 is referred to as a “first message”.

(Steps S401 to S402)
The care staff C browses the first message through the care staff terminal 40, and creates and transmits a second message as a reply thereto. At this time, in the additional information column of the message to be transmitted, information indicating that the message is a reply message and the original message (message ID) are described.

(Steps S403 to S404)
The management server 20 records the received second message in the message list. Since it is a reply message, the management server 20 automatically selects the transmission destination based on the creator of the original message and the delivery destination with reference to the message list. The management server 20 selects at least the creator of the original message as a destination, but may also select a broadcast distributor other than the creator of the second message. In the example of FIG. 15, the management server 20 selects not only the care staff D who is the creator of the original message but also the care staff E of the broadcast distributor as the transmission destination. Then, the second message is transmitted to the selected transmission destination.

(Steps S405 to S406)
As in steps S210 and S211, the care staff C and E browse the message through the care staff terminal 40.

  As described above, in the third embodiment, the same effects as in the first embodiment can be obtained, and the transmission destination of the reply message is automatically selected on the management server 20 side. As a result, the information manager 90 can omit the process of selecting the transmission destination for the reply message, thereby improving the efficiency of the work.

  In the basic configuration of the care support system 1 according to the present embodiment, when a predetermined event related to the care target person 70 occurs, information such as the output of the detection unit 10 and various instructions is transmitted to the information manager terminal 30. The Then, the information manager terminal 30 displays the received information and receives an instruction regarding the care of the care target person 70 from the information manager 90. Various information is transmitted to the care staff terminal 40 or the like based on the received instruction. Thereby, the load of the care staff 80 can be reduced, and various operations in nursing care can be executed reliably, quickly and efficiently.

  In particular, when the care target person 70 is an elderly person who needs care, the physical function and the cognitive function are greatly different for each care target person 70. Since it is such a situation, even if the event type notified by the detection unit 10 is the same, whether the care is necessary or not is determined in consideration of the situation of the care target person 70. There is a need. Under such circumstances, it is difficult to accurately determine and deal with only limited information from the detection unit 10, that is, information on the type of event, and even for an event that is not actually necessary, The response of care staff 80 was required.

  Also, the care staff 80 who provides care has different skills and experiences (years of work experience), has many job changes, and even veterans require time to get used to the new workplace and environment. Furthermore, physical strength and energy (mind) change depending on the elapsed time from the day's work. Under such circumstances, the care staff 80 itself has processed the uniform notification (response request) accompanying the occurrence of the event with its own judgment. Under such circumstances, depending on the situation of the skill and the like of the individual care staff 80, there is a risk that correspondence may vary or leak.

  In the present embodiment, the overall problem as described above is taken into consideration, and further, the message processing is particularly focused on. In particular, in this embodiment, the management unit acquires and stores a message to a staff member who handles the target person. Then, on the information manager terminal of the information manager, the message acquired by the management unit is displayed, and selection of a transmission destination for transmitting the message is accepted. Then, the message selected as the transmission destination by the information manager terminal is received and displayed by the staff terminal of the staff. Thereby, since the message selected by the information manager is notified to the staff, unnecessary notifications can be reduced and the burden on the staff can be reduced.

  The configuration of the watching system 1 described above is the main configuration in describing the features of the above-described embodiment, and is not limited to the above-described configuration, but as described below within the scope of the claims. Various modifications can be made. Moreover, the structure with which the general apparatus in nursing care facilities etc. is provided is not excluded. For example, the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 may include components other than the above-described components, or may not include some of the above-described components. Also good.

  In the above-described embodiment, the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 are each described as one device. However, the present embodiment is not limited to this. For example, for each configuration, an information processing device that executes various types of determination processing and a device that executes other processing may be configured separately. In this case, the information processing apparatus and the apparatus that executes other processes are connected via a wired or wireless connection.

  Moreover, the process in the monitoring system 1 which concerns on embodiment mentioned above may include steps other than the step of the above-mentioned flowchart, or does not need to include some of the steps mentioned above. Further, the order of steps is not limited to the above-described embodiment. Furthermore, each step may be combined with other steps and executed as a single step, included in another step, executed, or divided into a plurality of steps.

  In addition, the means and method for performing various processes in the monitoring system 1 according to the above-described embodiment can be realized by either a dedicated hardware circuit or a programmed computer. The program may be provided by a computer-readable recording medium such as a USB memory or a DVD (Digital Versatile Disc) -ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to and stored in a storage unit such as a hard disk. The program may be provided as a single application software, or may be incorporated into the software of the apparatus such as the detection unit as one function.

DESCRIPTION OF SYMBOLS 1 Watching system 10 Detection part 11 Control part 12 Communication part 13 Camera 14 Care call part 20 Management server 21 Control part 22 Communication part 23 Database 30 Information manager terminal 31 Control part 32 Communication part 33 Display part 34 Input part 35 Voice input / output part DESCRIPTION OF SYMBOLS 40 Care staff terminal 41 Control part 42 Wireless communication part 43 Display part 44 Input part 45 Voice input / output part 50 Network 51 Access point 60 Bed 70 Care target person 80 Care staff 90 Information manager

Claims (8)

A detection unit that is provided in each of the plurality of observation regions and detects the movement of the subject in the observation region;
A determination unit that determines presence or absence of occurrence of a predetermined event related to the subject in each of the observation regions based on the output of the detection unit;
A management unit for acquiring and storing a message to a staff member who handles the target person;
An information manager terminal that displays the message acquired by the manager and accepts selection of a destination of the message from an information manager;
A portable terminal carried by the staff, the staff terminal receiving and displaying the message selected as a transmission destination by the information manager terminal; and
Having a system.   The system according to claim 1, wherein the staff terminal erases the display of the message in response to an input indicating that the displayed message is viewed. In response to an input indicating that the message has been browsed, the staff terminal transmits the read information of the message to the management unit,
The system according to claim 1, wherein the management unit changes a browsing state of the stored message from unread to read. The selection of the destination is a selection for the staff,
The said management part transmits the said unread message selected as the transmission destination to the said staff terminal, when the said staff logs in with staff ID using the said staff terminal. System.   The system according to any one of claims 1 to 4, wherein the staff creates the message through the staff terminal and transmits the message to the management unit. When the information manager terminal receives an instruction from the information manager that the message is not transmitted, the information manager terminal does not specify the transmission destination of the message,
The system according to claim 1, wherein the message is not transmitted to any of the staff terminals. In response to the first message transmitted from the first staff terminal, the management unit sends the first message to the second staff terminal selected as the transmission destination. If the terminal sends a second message as a reply,
The management unit selects the first staff terminal as a transmission destination and transmits the second message to the first staff terminal.
The system according to claim 5. A detection unit that is provided in each of the plurality of observation regions, detects a movement of the subject in the observation region, a management unit that acquires and stores a message to a staff member who handles the subject, and an information manager A control method in a system comprising an information manager terminal used by the staff and a staff terminal carried by the staff,
Obtaining and storing a message to the staff (a);
(B) displaying the message acquired in step (a), and accepting selection of the transmission destination of the message from the information manager at the information manager terminal;
(C) receiving and displaying the message at the staff terminal of the transmission destination selected in step (b);
Control method.