JP2019185626A - Self diagnostic device - Google Patents

Abstract

To provide a self diagnostic device for predicting malfunction of an electronic terminal and a cause thereof.SOLUTION: A self diagnostic device of the present invention is associated with an electronic terminal shared by unspecified users, and comprises a reception unit for receiving predetermined information of the electronic terminal, a sorting unit for sorting the predetermined information into a plurality of different information categories, and a prediction unit configured to predict occurrence of malfunction of the electronic terminal according to the information categories.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a self-diagnosis device that diagnoses the cause of a malfunction when the malfunction occurs in an electronic terminal connected to a network.

  In recent years, electronic terminals such as smartphones and tablet terminals have become very popular. Many people possess these portable terminals and enjoy the functions of communication and application software. Some smartphones and tablet terminals are commercially available for general use, and others are manufactured and used for specific purposes.

  Many people use these electronic terminals in various situations. It may be used according to its own needs, or it may be used as entertainment. This is because the performance of the electronic terminal is improved and various application software can be used. Users use their own electronic terminals in various situations.

  Under such circumstances, electronic terminals are sometimes used in specific places and in specific scenes. An electronic terminal prepared in advance for a target user may be used in a specific place. For example, in an accommodation facility such as a hotel, an electronic terminal is installed in each room. This is what the accommodation facility provides for guests.

  This prepared electronic terminal incorporates application software and functions that need to be operated in each room. For example, applications and functions for performing temperature adjustment, air conditioner adjustment, television and video operations, key operations, lighting device operations, and the like through an electronic terminal are incorporated. It is prepared so that the guest can perform the work required for staying by operating these electronic terminals. In recent years, many foreigners have stayed, and electronic terminals that can easily switch languages can be used for temperature adjustment, air conditioning adjustment, TV and video operations, key operations, lighting device operations, etc. This is because it is convenient for guests.

  By installing an electronic terminal with these functions in the room of the accommodation facility, the guest can operate the electronic terminal to adjust the temperature, adjust the air conditioner, operate the TV and video, operate the key, The lighting device can be operated.

  Alternatively, also in the Internet cafe, an electronic terminal is installed in each private room, and the user can perform various necessary operations using the installed electronic terminal. Alternatively, an electronic terminal may be installed in each private room in public facilities, apartment houses, offices, and the like. Also in this case, the user can execute various necessary operations by using the prepared electronic terminal.

  Such an electronic terminal is prepared and installed by the facility side (of course, an individual electronic terminal owned by the user may be used). Some are used in common by changing users (guests, etc. will change). The user to be replaced uses this shared electronic terminal.

  Here, the electronic terminals installed in these individual rooms are connected to a management device such as a server via a network. This is because it needs to be managed via a network. Alternatively, application software may be updated via a network.

  A system in which an electronic terminal and a server are connected is constructed by connecting to a management apparatus (including remote installation) installed in an accommodation facility, an Internet cafe, an apartment house, an office, or the like. The above management is realized by this system.

  As described above, in various places and applications, a plurality of electronic terminals may be connected to a management apparatus such as a server via a network. With these configurations, various services are realized. In the case of accommodation facilities, guests use these services, and in the case of offices, employees use these services. By using this service, both users and service providers can improve the efficiency of work and management.

  Here, an electronic terminal used in each private room may be provided when providing a service. In this case, an unspecified number of users use the same place daily. In the accommodation facility, different guests use the same private room every day. In this case, daily guests use the installed electronic terminal in common.

  In such a situation, users having various IT skills, operation abilities, and backgrounds use the same electronic terminal. It may not be used properly due to different skills of users. One user can use the electronic terminal appropriately, but another user may use the electronic terminal inappropriately because he / she is not used to it. Or, the user may change due to the daily change or the like, and depending on how the previous user uses, a problem may occur in the use of the next user.

  Such an inappropriate use of the electronic terminal or an unexpected situation due to a change in the user may cause a defect in the electronic terminal. A malfunction of an electronic terminal is a state in which the electronic terminal becomes inoperable, does not accept operations, or does not start. These electronic terminals are connected to a server via a network, and techniques for detecting device connection failures on the network have been proposed (see, for example, Patent Document 1, Patent Document 2, and Patent Document 3).

JP 2017-175343 A JP 2017-187906 A JP 2011-101200 A

  Patent Document 1 discloses an RTP packet generation unit that generates an RTP packet, a DTMF signal addition unit that adds a DTMF signal to the RTP packet and sets it as a failure detection signal, and a transmission unit that transmits the failure detection signal to another failure analysis device. Detecting a problem module in the failure analysis device based on a reception means for receiving the failure detection signal returned from the other failure analysis device and a DTMF signal included in the failure detection signal received by the reception means Disclosed is a failure analysis device comprising a problem detection means and a reboot means for rebooting the problem module detected by the problem detection means.

  Patent Document 1 discloses a technique for detecting a failure of a device or a network by transmitting a response signal to a device connected to a network by a server.

  However, it is not sufficient to detect a malfunction of the electronic terminal connected to the network from the server on the management side. A user uses an electronic terminal, and in the course of its use, the electronic terminal may suffer a problem. This is because at this time, it is necessary to predict and restore the cause of the malfunction in the electronic terminal. Further, in the technique of Patent Document 1, the server can only detect a failure and cannot analyze the cause. Of course, the cause cannot be predicted or eliminated on the electronic terminal side.

  Electronic terminals that are shared with different users on a daily basis can cause problems for various reasons. In addition, it is necessary to solve the problem in a short time after the problem occurs. This is because a user uses an electronic terminal when using various services in a facility. This is because if the electronic terminal is malfunctioning, the meaning of using the facility is reduced.

  From such a viewpoint, the technique of Patent Document 1 has a problem that it is insufficient in improving the reliability and accuracy of a system using a shared electronic terminal.

  In Patent Document 2, the image forming apparatus 102 notifies the management server 106 of information on a failure that has occurred in the image forming apparatus 102 (S401), and the management server 106 generates a simple message based on the notified failure information (S404). ), The simple message and the attribute information of the simple message are transmitted to the image forming apparatus 102 (S407). The image forming apparatus 102 manages the simple message from the management server 106 in the message table for managing the default message of the image forming apparatus (S409), alternately displays the default message and the simple message on the status bar, and displays the attribute information. Disclosed is a system control method for controlling a simple message to be hidden in response to a return from a failure when the non-display condition includes a return from the failure.

  In the technique of Patent Document 2, the server side detects a malfunction of a device on the network. For this reason, the cause of the malfunction of the electronic terminal itself is predicted, and there is a problem that the malfunction of the electronic terminal cannot be resolved at an early stage. It has the same problem as Patent Document 1.

  In Patent Document 3, a plurality of wireless transmission devices 102 are connected to a network NW, and information is given from the master device 101 to each wireless transmission device 102 via the network NW. In addition, a wireless transmission device is disclosed in which a personal computer 103 serving as a management base is connected to the network NW.

  Patent Document 3 is also a technique for detecting a failure of a device connected to a network from the server side. For this reason, it has the same problem as patent documents 1 and 2.

  As described above, the prior art discloses only a technique for inquiring a device from a server, such as detecting a problem of a device connected to a network. With such a technique, it is difficult for the user using the electronic terminal to recognize the cause of the malfunction of the electronic terminal connected to the network. For this reason, there exists a problem which brings a disorder | damage | failure in a user using the electronic terminal which requires quick use at a required timing as needed.

  In particular, an electronic terminal installed in a facility where the user changes daily as described above is a means for providing in-facility services to the user. If the electronic terminal, which is such a device, malfunctions, provision of in-facility services becomes difficult.

  When a malfunction occurs in an electronic terminal which is a means for providing in-facility services, it is preferable that the electronic terminal itself can predict the cause. This is because the electronic terminal itself can perform failure diagnosis, so that the user can recognize and respond to the failure at an early stage.

  An object of this invention is to provide the self-diagnosis apparatus which estimates generation | occurrence | production of the malfunction in an electronic terminal, and its cause in view of these subjects.

In view of the above problems, the self-diagnosis device of the present invention is a self-diagnosis device relating to an electronic terminal that is commonly used by unspecified users,
A receiving unit for receiving predetermined information of the electronic terminal;
A classification unit that classifies the predetermined information into a plurality of different types of information;
A prediction unit that predicts the occurrence of a malfunction of the electronic terminal based on the information type.

The self-diagnosis device of the present invention can make a diagnosis by predicting the occurrence of a failure in the electronic terminal and its cause based on predetermined information in the electronic terminal. In the case of a shared electronic terminal rather than an electronic terminal owned and managed by the user, the user does not manage and grasp the electronic terminal. Even when the electronic terminal in such a situation is used, the user can grasp the occurrence of the failure and the cause thereof.
By this grasping, the user can prevent a malfunction of the electronic terminal or cope with the malfunction. Alternatively, when a problem occurs, the problem can be easily solved.
As a result, it is possible to more reliably enjoy services at facilities using shared electronic terminals. From the point of view of the facility manager, it becomes possible to provide services using electronic terminals more reliably. The reliability of a system including an electronic terminal can also be improved.

It is a schematic diagram which shows the utilization aspect of the electronic terminal in the accommodation establishment which is an example of an inventor's analysis. It is a schematic diagram which shows the aspect in which the self-diagnosis apparatus in the specific plant | facility in Embodiment 1 of this invention is integrated. It is a block diagram of the self-diagnosis device in Embodiment 1 of the present invention. It is a schematic diagram which shows the classification | category in the classification | category part in Embodiment 1 of this invention. It is a block diagram of the self-diagnosis apparatus in Embodiment 2 of this invention. It is a front view of an electronic terminal. It is a block diagram of the self-diagnosis apparatus in Embodiment 2 of this invention. It is a block diagram of the self-diagnosis apparatus in Embodiment 2 of this invention. It is a block diagram of the self-diagnosis apparatus in Embodiment 2 of this invention. It is a block diagram of the management apparatus in Embodiment 3 of this invention. It is a block diagram of the self-diagnosis apparatus in Embodiment 3 of this invention.

A self-diagnosis device according to a first aspect of the present invention is a self-diagnosis device related to an electronic terminal commonly used by unspecified users,
A receiving unit for receiving predetermined information of the electronic terminal;
A classification unit for classifying the predetermined information into a plurality of information types of different types;
A prediction unit that predicts the occurrence of a malfunction of the electronic terminal based on the information type.

  With this configuration, the electronic terminal can predict the possibility of occurrence of its own malfunction by the self-diagnosis device. That is, self-diagnosis can be performed.

  In the self-diagnosis device according to the second aspect of the present invention, in addition to the first aspect, the prediction unit predicts the cause of occurrence of the malfunction.

  With this configuration, the self-diagnosis device can predict the cause according to the possibility of the occurrence of a problem. Since the cause of the occurrence can be predicted, it is easy to deal with the problem.

  In addition to the 1st or 2nd invention, the self-diagnosis device concerning the 3rd invention of the present invention is further provided with the display part which displays the prediction result in the prediction part.

  With this configuration, the user and the administrator can easily grasp the prediction result.

  In the self-diagnosis device according to the fourth invention of the present invention, in addition to any of the first to third inventions, the prediction result in the prediction unit is sent to at least one of the user of the electronic terminal and the administrator of the electronic terminal. A notification unit for notifying is further provided.

  With this configuration, the prediction result can be recognized by the user or the administrator.

  In the self-diagnosis device according to the fifth invention of the present invention, in addition to the fourth invention, the electronic terminal is connected to the management device via the network, and the notification unit notifies the management device of the prediction result. .

  With this configuration, the administrator can recognize and respond to the prediction result via the management device.

  In the self-diagnosis device according to the sixth aspect of the present invention, in addition to any of the first to fifth aspects of the invention, the predetermined information includes a charging state, power ON / OFF, and application software operating state in the electronic terminal. , CPU operating rate, memory operating rate, CPU temperature, network usage bandwidth, and network occupation rate.

  With this configuration, it is possible to collect and organize events that may cause problems such as inability of the electronic terminal to operate and reception of operations. As a result, it is possible to increase the accuracy of the failure cause prediction.

In the self-diagnosis device according to the seventh aspect of the present invention, in addition to any one of the first to sixth aspects, the classification unit includes the predetermined information,
Charging status as charging information
Power ON / OFF as startup information
The application software operation status is used as application operation information.
CPU operating rate, memory operating rate, CPU temperature as OS operation information,
Use network bandwidth and network occupancy as network usage information.
Classify.

  With this configuration, the individual predetermined information can be organized so as to be related to the cause prediction of the failure. As a result, it is possible to increase the accuracy of the failure cause prediction.

In the self-diagnosis device according to the eighth aspect of the present invention, in addition to the seventh aspect, the prediction unit includes:
Based on the charging information, the electronic terminal causes a malfunction due to a charging malfunction.
Based on the activation information, the electronic terminal is not activated, causing the electronic terminal to malfunction.
Based on the application operation information, the application software malfunctions, causing the electronic terminal to malfunction.
Based on the OS information, the electronic terminal causes a malfunction due to a malfunction of the OS.
Based on the network usage information, the electronic terminal causes a malfunction due to a network failure condition.
As one of the predictions.

  With this configuration, failure prediction with high occurrence probability accuracy can be performed.

In the self-diagnosis device according to the ninth aspect of the present invention, in addition to any one of the first to eighth aspects, the electronic terminal is connected to the management device via a network,
The management device
A management device receiver that receives predetermined information from the electronic terminal;
A management device classifying unit that classifies the predetermined information received by the receiving unit into a plurality of information types that are different types;
A management device prediction unit that predicts the occurrence of a failure in the electronic terminal and the cause of the failure based on the information type,
Electronic terminals
The apparatus further includes a second prediction unit that compares the prediction result of the prediction unit with the prediction result of the management device prediction unit to predict the occurrence of the failure of the electronic terminal and the cause of the failure.

  With this configuration, more accurate prediction can be performed.

  In the self-diagnosis device according to the tenth invention of the present invention, in addition to the ninth invention, the second prediction unit is based on the average of the prediction result of the prediction unit and the prediction result of the management device prediction unit. Predict the occurrence of the problem and the cause of the problem.

  With this configuration, highly accurate prediction can be performed.

In addition to any one of the second to tenth inventions, the self-diagnosis device according to the eleventh invention of the present invention further includes a resolution unit that solves the cause of occurrence predicted by the prediction unit,
The solution department
If the cause of the failure is a charging failure, a notification signal prompting charging is output.
When the cause of the occurrence is that the electronic terminal is not activated, an activation signal for automatically starting the electronic terminal is output.
When the cause of the occurrence is malfunction of the application software, a stop signal for stopping the operation of the application software is output.
When the cause of the failure is an OS malfunction, a restart signal for restarting the electronic terminal is output.
If the cause of the failure is a network failure state, a reset signal that instructs resetting to the network is output.
Do one of the following.

  With this configuration, the occurrence of problems can be avoided or eliminated.

  In addition to the eleventh invention, the self-diagnosis device according to the twelfth invention of the present invention further includes a solution display unit that displays the type and meaning of the signal output by the solution unit.

  With this configuration, the user can easily grasp the solution state.

In the self-diagnosis device according to the thirteenth invention of the present invention, in addition to the eleventh invention, the prediction unit transmits the cause of occurrence to the management device,
The resolution unit transmits a signal to be output to the management device.

  With this configuration, the administrator can understand the solution state.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Embodiment 1)

(Analysis by the inventor)
First, problems when a plurality of electronic terminals connected to a network are installed and used by unspecified users will be described. As described in the related art, an electronic terminal may be installed in each room or space in various facilities such as an accommodation facility, an office, a public facility, and a specific facility. This electronic terminal is used by a user who uses each room in the facility.

  Electronic terminals are not dedicated to users, and are commonly used by different users when users change. That is, a certain electronic terminal is used by different users depending on the day or time. For this reason, the utilization mode by various users is made.

  As an example, there is a usage mode in an accommodation facility as shown in FIG. FIG. 1 is a schematic diagram illustrating a usage mode of an electronic terminal in an accommodation facility, which is an example of the inventor's analysis. The accommodation facility 200 such as a hotel has a plurality of living rooms 210. A different guest stays in each living room 210 every day. Each living room 210 is provided with an electronic terminal 220.

  For example, the lighting device, the air conditioner, the audio equipment, the video equipment, and communication with the front can be performed through the electronic terminal. A guest uses these functions by the electronic terminal 220 as a user. The user can operate the electronic terminal 220 to adjust the air conditioning equipment.

  The accommodation facility 200 has a plurality of living rooms 210. An electronic terminal 220 is provided in each of the plurality of living rooms 210. These electronic terminals 220 are connected to the management apparatus 230 via a network. The management device 230 can receive information from the electronic terminal 220 and transmit a command signal to the electronic terminal 220 through a network connection. With this reception or transmission, the management device 230 can manage the electronic terminal 220.

  Here, different users stay in the room 210 depending on the day. For this reason, the electronic terminal 220 installed in a certain living room 210 is commonly used by different users. One day is used by user A and the other day is used by user B.

  Here, the usage mode of the electronic terminal 220 differs between the user A and the user B depending on their preference and IT literacy. In addition, the content and frequency of use may differ depending on the need. In addition, there are users who handle the electronic terminal 220 carefully, users who are not, or users who are familiar with the electronic terminal 220 and users who are not used to it.

  For this reason, the electronic terminal 220 installed in a certain living room 210 may be inappropriately used by a certain user. For example, it may be used beyond the capabilities of the electronic terminal 220, may be in a state of insufficient charging, a large number of unnecessary application software may be activated, or the main power may be stopped. When such inappropriate use by the user occurs, there is a possibility that a malfunction may occur in the electronic terminal 220 while the user is using it. Alternatively, there is a possibility that a problem will occur when the next user uses it.

  At this time, the user may suffer from problems such as the electronic terminal 220 not starting or operating. At this time, the user may call the front of the accommodation facility 200 and request a response. The person in charge of the front visits the user's room 210 and performs operations such as checking the state of the electronic terminal 220. As described above, there arises a problem that unnecessary time and effort are required for dealing with the malfunction of the electronic terminal 220 that should reduce the effort of the front desk and the user.

Alternatively, a person in charge of the front desk, a person in charge of management, or a system contractor such as an electronic terminal may be inquired over the telephone. In this case, even if the user's explanation is received, the person in charge or the person in charge of management cannot accurately grasp the state of the electronic terminal 220 and it is difficult to cope with the recovery. Or, it takes time to recover, which is not preferable in providing services by the electronic terminal 220.
Of course, the user may respond to recovering the malfunction of the electronic terminal 220. At this time, the failure may be recovered depending on the IT skill of the user, but may not be recovered or the failure may be further deteriorated.

  Since the electronic terminal 220 installed in the living room 210 is commonly used by an unspecified number of users in this way, problems are likely to occur. In addition, even if a problem occurs, there is a problem that it takes time and effort to deal with it. This is an example of the accommodation facility 200, but the same applies to other cases. There is a problem that a problem with an electronic terminal that is used by an unspecified number of people and used daily or hourly causes great inconvenience for the user. Inconvenience for the user will also cause inconvenience for the administrator, leading to a reduction in the level of service provision.

  In addition, with the recent globalization, foreigners often use in accommodation facilities and other facilities in Japan. At this time, there is a language problem, and it is preferable to use the electronic terminal 220 capable of language switching when using indoor facilities. For this reason, in the use of indoor facilities, the electronic terminal 220 is increasingly used. In this situation, a situation in which the malfunction of the electronic terminal 220 is likely to occur and a situation in which the malfunction is difficult to recover are not preferable.

  The inventor arrived at the present invention based on such analysis.

(Overview)
The general outline of the self-diagnosis apparatus in the first embodiment of the present invention will be described with reference to FIGS. FIG. 2 is a schematic diagram showing a mode in which the self-diagnosis apparatus in the specific facility according to Embodiment 1 of the present invention is incorporated. FIG. 3 is a block diagram of the self-diagnosis apparatus according to Embodiment 1 of the present invention.

  As shown in FIG. 2, the specific facility 100 includes a plurality of living rooms 110. For example, when the specific facility 100 is an accommodation facility, the living room 110 is a guest room and the user is a guest. An electronic terminal 120 is installed in each of the plurality of living rooms 110. The electronic terminal 120 is used in a living room 110 for a user to control indoor devices and indoor facilities and perform necessary communication work.

  Each of the electronic terminals 120 is connected to a management device 300 such as a server via the network 140. The management device 300 manages the operation of the electronic terminal 120 and performs function version management. Alternatively, the electronic terminal 120 may be controlled by remote operation.

  The network 140 may be wired or wireless. In addition, the network 140 may be already installed in the specific facility 100, or may be installed with the introduction of the prediction device 1 and the electronic terminal 120.

  The self-diagnosis device 1 is provided as a set with each of the electronic terminals 120. For this reason, the self-diagnosis apparatus 1 is installed in each of the living rooms 110 as a set with the electronic terminal 120. In FIG. 2, the self-diagnosis apparatus 1 is shown in a certain room 110 for easy viewing, but it may be installed in each room 110.

  In FIG. 2, the self-diagnosis device 1 is shown as a separate body from the electronic terminal 120, but the self-diagnosis device 1 is integrated with the electronic terminal 120 (incorporated or operated by the electronic terminal 120 ( Software) etc.). For example, necessary hardware and software may be included in the electronic terminal 120 as the self-diagnosis device 1.

  FIG. 3 shows the elements of the self-diagnosis device 1 as a block diagram. As described above, when included in the electronic terminal 120, each of the elements illustrated in FIG. 3 is included in the electronic terminal 120. At this time, elements originally provided in the electronic terminal 120 may also be used as elements of the self-diagnosis device 1. Alternatively, the electronic terminal 120 may be incorporated as software, and at least a part of the elements of the self-diagnosis device 1 may exhibit a function.

  The self-diagnosis device 1 includes a reception unit 2, a classification unit 3, and a prediction unit 4. The receiving unit 2 receives predetermined information of the electronic terminal 120. When the self-diagnosis device 1 is separate from the electronic terminal 120, the electronic terminal 120 and the receiving unit 2 are connected via a wireless or wired network. By this network connection, the receiving unit 2 can receive predetermined information of the electronic terminal 120.

  Alternatively, when the self-diagnosis device 1 is integrated with the electronic terminal 120, the receiving unit 2 is provided inside the electronic terminal 120. Inside, the receiving unit 2 can receive the predetermined information of the electronic terminal 120. The receiving unit 2 can receive the predetermined information by internal wiring connection or internal signal transmission / reception.

The classification unit 3 classifies the predetermined information received by the reception unit 2 into a plurality of information types that are different types. That is, the predetermined information is classified into several categories. There are multiple categories, each of which is related. As will be described later, by classifying the information into appropriate information types, the prediction unit 4 can easily predict the occurrence of a malfunction of the electronic terminal.
The prediction unit 4 predicts the occurrence of a malfunction of the electronic terminal 120 based on the information type classified by the classification unit 3. The prediction unit 4 predicts the occurrence of a malfunction of the electronic terminal 120 targeted by the self-diagnosis device 1. In the prediction, it is predicted that a failure may occur.

  The user can grasp in advance that the prediction unit 4 can predict the occurrence of the malfunction (ex post facto, future), thereby causing the electronic terminal 120 to be inoperable or not accepting the operation. By this prior grasp, the user can use appropriately. It is possible to respond in advance and avoid the occurrence of problems.

  As a result, even if the electronic terminal 120 is used instead of an unspecified user, it can be reduced that the user is greatly inconvenienced due to a malfunction. The reliability of providing various services by the electronic terminal 120 installed in each room 110 of the specific facility 100 is increased.

  Here, the malfunction of the electronic terminal 120 means that the electronic terminal 120 becomes inoperable, a function cannot be used, an operation cannot be accepted, or application software becomes inoperable. When such a situation occurs, it becomes difficult for the user to use the electronic terminal 120 as necessary.

  The prediction unit 4 can predict the occurrence of such a malfunction of the electronic terminal 120. The user who has received the prediction can avoid the occurrence of a malfunction or take measures when the malfunction occurs by his / her own response. Alternatively, the management apparatus 300 can be requested to the manager for handling. By the management, it is possible to avoid the occurrence of troubles and take measures against the troubles.

  The prediction unit 4 can also predict the cause of the occurrence of the failure. If the cause of the occurrence can be predicted, it is easy to take a prior action to avoid the occurrence of a problem. This is because the cause of occurrence should be removed. Alternatively, even after a problem has occurred, knowing the cause of the problem makes it easier to understand how to resolve it. In this respect, it is easy to cope after the occurrence of a problem.

  As a result, the convenience of using the electronic terminal 120 is enhanced for the user. This is because it becomes easy to deal with problems that are likely to occur when used by unspecified users. As a result, the problem described by the analysis by the inventor can be solved.

  Next, details and variations of each part will be described.

(Predetermined information)
The receiving unit 2 receives predetermined information from the electronic terminal 120. Here, the predetermined information includes the state of charge, power ON / OFF, application software operating state, CPU operating rate, memory operating rate, CPU temperature, network usage bandwidth, and network occupation rate in the electronic terminal 120. Of at least one. As described above, when the receiving unit 2 (or the self-diagnosis device 1) is separate from the electronic terminal 120, the receiving unit 2 receives predetermined information by network connection or electrical connection with the electronic terminal 120. Can receive. When the receiving unit 2 (or the self-diagnosis device 1) is integrated with the electronic terminal 120, the receiving unit 2 receives predetermined information by exchanging signals inside the electronic terminal 120.

  This is because, when the user uses the electronic terminal 120, these elements reflect the usage mode, usage content, usage level, and usage skill of the user. This is because the elements reflecting these elements make it easier for the predetermined information including these elements to predict the malfunction of the electronic terminal 120.

  Depending on the state of charge, the electronic terminal 120 may cause problems such as operation stop. At this time, it is possible to predict that the electronic terminal 120 may cause a malfunction with the operation stop based on insufficient charging because the information on the charging state is obtained as the predetermined information. By handling the state of charge as the predetermined information, it is possible to predict the occurrence of the malfunction of the electronic terminal 120 due to insufficient charging and the cause thereof.

  The same applies to the power ON / OFF information. For example, the same electronic terminal 120 may leave the room with the previous user turned off. In this state, the next user enters the living room 110 and tries to use the electronic terminal 120. At this time, it may be determined that the electronic terminal 120 cannot be used without noticing that the power is off. In this case, the cause of the malfunction of the electronic terminal 120 for the user is that the power is not turned on.

  When the prediction unit 4 predicts a failure, it can be predicted that the failure due to the power source may occur due to the information of power ON / OFF. This can be predicted by combining an event with the possibility of occurrence of a failure and its cause.

  The operation information of the application software is a predictive material that the electronic terminal 120 may cause a malfunction due to runaway or freezing of the application software. With this prediction material, the prediction unit 4 can predict a failure of the electronic terminal 120.

  The operating rate of the CPU is a predictive material that causes the electronic terminal 120 to malfunction because the operating rate of the CPU is too high. For example, if the operating rate of the CPU increases too much, the electronic terminal 120 may stop operating or not accept operations. Due to this relevance, the CPU operating rate is obtained as the predetermined information, so that the prediction device 1 can predict a malfunction of the electronic terminal. At this time, it becomes possible to predict the cause of the failure.

  Since the memory operation rate is caused by the fact that the memory operation rate is too high, it is a predictive material that a failure may occur in the electronic terminal 120. For example, if the operation rate of the memory increases too much, the electronic terminal 120 may stop operating or may not accept operations. Due to this relationship, the operating rate of the memory is obtained as the predetermined information, so that the prediction device 1 can predict a malfunction of the electronic terminal.

  The temperature of the CPU is a predictive material that the electronic terminal 120 may cause a malfunction such as an operation stop because the CPU temperature is too high. If the temperature of the CPU rises too much, the OS of the electronic terminal 120 may not operate, for example, the operation may stop or the operation may not be accepted. By approaching this relationship, the temperature of the CPU is obtained as the predetermined information, so that a malfunction of the electronic terminal 120 can be predicted.

  The network use band is a predictive material for a possible malfunction of the electronic terminal 120 due to network congestion. The electronic terminal 120 may operate while obtaining data via the network 140. At this time, if the network is highly congested, it becomes impossible to operate while obtaining data. That is, problems such as operation difficulties may occur. By obtaining the network use band as the predetermined information, the prediction device 1 can predict a malfunction of the electronic terminal 120.

  The network occupancy rate is a predictive material for a possible malfunction of the electronic terminal 120 due to network congestion. The electronic terminal 120 may operate while obtaining data via the network 140. At this time, if the network is highly congested, it becomes impossible to operate while obtaining data. That is, problems such as operation difficulties may occur. By obtaining the network occupancy rate as the predetermined information, the prediction device 1 can predict a malfunction of the electronic terminal 120.

  Since the reception unit 2 can receive such predetermined information, the prediction unit 4 can predict that a failure may occur in the electronic terminal 120 through classification in the classification unit 3 and the like.

  Here, the receiving unit 2 may passively receive predetermined information from the electronic terminal 120. In this case, the receiving unit 2 may receive predetermined information from the electronic terminal 120 at regular time intervals, or may receive predetermined information from the electronic terminal 120 at irregular time intervals.

  Alternatively, the receiving unit 2 may output a command signal to the electronic terminal 120 and the electronic terminal 120 may transmit predetermined information to the receiving unit 2 based on the command signal. In this case, the receiving unit 2 may transmit the command signal at regular time intervals or irregular time intervals. Alternatively, the receiving unit 2 may transmit a command signal in accordance with some operation timing of the electronic terminal 120. In accordance with the timing of this command signal, the receiving unit 2 can receive predetermined information.

  The predetermined information described above is an example, and the present invention is not limited to this. An event (such as an event related to the electronic terminal 120 or an event related to the network 140) that is considered to have a correlation with a malfunction of the electronic terminal 120 may be handled as predetermined information.

(Classification part)
The classification unit 3 classifies the predetermined information into a plurality of information types that are different types. As described above, the receiving unit 2 receives various events as predetermined information. The predetermined information is information that can cause a malfunction of the electronic terminal 120. In other words, the predetermined information includes content that may cause the electronic terminal 120 to malfunction. For this reason, in the prediction part 4, it can use as a prediction material of the malfunction of the electronic terminal 120. FIG.

  At this time, the predetermined information is related to various events, and it is preferable in the prediction in the prediction unit 4 that each of the predetermined information is classified by type rather than being handled individually by the prediction unit 4.

  The classification unit 3 classifies the predetermined information, which is various individual events, according to a certain relevance standard. This classification result further increases the correlation with defects. Based on the information type in which the correlation is increased, the prediction unit 4 can increase the failure prediction. Further, based on the information type having a high correlation with the defect, it is possible to predict the cause of the defect while predicting the occurrence of the defect.

  FIG. 4 is a schematic diagram showing classification in the classification unit according to Embodiment 1 of the present invention. FIG. 4 shows an example in which predetermined information is classified into information types. If there is predetermined information other than that shown here, the classification unit 3 classifies the information into an appropriate information type.

  The classification unit 3 performs classification as shown in FIG. Among the predetermined information, the charging state is classified as charging information. The classification unit 3 classifies power ON / OFF as activation information. The classification unit 3 classifies the operation information of the application software as application information. The classification unit 3 classifies the CPU operation rate, CPU temperature, and memory operation rate as OS operation information. The classification unit 3 classifies the network bandwidth and network occupancy rate as network usage information.

  These are as shown in FIG.

  Of course, when predetermined information other than these is received, it may be classified into the existing information types shown in FIG. 4, or a new information type may be provided and classified.

  As the classification unit 3 classifies various individual pieces of predetermined information into information types having certain relevance as shown in FIG. 4, the prediction unit 4 can predict a malfunction of the electronic terminal 120. The classification unit 3 outputs the information type that is the result of the classification to the prediction unit 4.

(Prediction unit)
The prediction unit 4 predicts that the electronic terminal 120 may cause a failure based on the information type. Here, as described above, the malfunction is a malfunction, which means that the electronic terminal 120 does not start, does not operate, is frozen, does not accept an operation, accepts an operation, but does not obtain the result. The execution of the function is insufficient, the operation speed is very slow, etc.

  In addition, since the electronic terminal 120 can be predicted to cause a failure based on the information type, the cause of the failure can be predicted together. For example, based on the information type of the category of charging information, the predicting unit 4 can predict that a malfunction that is impossible due to insufficient charging will occur. At this time, since the self-diagnosis device 1 is incorporated in a certain electronic terminal 120 as a set, the self-diagnosis device 1 predicts a problem that may occur in the electronic terminal 120 in the set and its cause.

  The prediction unit 4 predicts the possibility of a defect (and its cause) as follows, corresponding to each information type.

(Prediction based on charging information)
Based on the charging information, the prediction unit 4 predicts that the electronic terminal 120 causes a malfunction such as inoperability due to a charging malfunction. The charging state can be grasped from the charging information. For example, the amount of charge may be insufficient or lost. The user uses this electronic terminal in a state after being used by the previous user, not his own electronic terminal. For this reason, depending on the usage state of the previous user, charging may be insufficient. However, current users may not be able to grasp this situation.

  If the current user is using the electronic terminal 120 in such a state, the electronic terminal 120 may become inoperable due to insufficient charging. The prediction unit 4 can predict that the electronic terminal 120 causes a malfunction due to insufficient charging or the like based on the charging information.

  As will be described later, by providing a display unit for displaying the prediction result of the prediction unit 4 and a notification unit for notification, the prediction result is notified to the user and the administrator. The user or administrator who receives this notification or display can prevent the occurrence of a malfunction by charging. Even if a problem occurs, the cause of the charging problem is known, so that it is easy to deal with it.

  As a result, since the user can avoid or eliminate the problem, the usage level of the electronic terminal 120 in the predetermined facility 100 is improved. In addition, the level of service provision to the user can be improved for the administrator.

(Prediction based on startup information)
The prediction unit 4 can predict the possibility of malfunction of the electronic terminal 120 based on the activation information. At this time, it can be predicted that the electronic terminal 120 is not activated as a cause of the malfunction. For example, a user in front of the electronic terminal 120 may turn off the electronic terminal 120. This is because there is no need for use.

  The current user who is the next user tries to start using the electronic terminal 120 without knowing this situation. However, naturally, it is often not noticed that the previous user has turned off the power. In many cases, the administrator is inquired that the electronic terminal 120 has a malfunction, assuming that the electronic terminal 120 operates.

  In this case, the prediction unit 4 can find information that the power is turned off in the activation information. As a result, a malfunction can be predicted based on the activation information when the electronic terminal 120 is not activated. By notifying this to the user or the administrator, it is possible to immediately avoid or solve the problem by turning on the power of the electronic terminal. As a result, there is an advantage that the electronic terminal 120 can be used immediately.

    (Prediction based on application operation information)

  Based on the application operation information, the prediction unit 4 predicts that there is a possibility that the electronic terminal 120 may cause a malfunction due to the operation failure state of the application software. For example, application software may freeze or run away. This freeze or runaway may affect the operation of the electronic terminal 120 itself, causing problems such as inoperability and inability to accept operations.

  When the user is not familiar with the operation of the electronic terminal 120, the malfunction of the application software may occur, or the malfunction of the application software may occur due to the malfunctioning operation performed by the previous user.

  In this case, the prediction unit 4 predicts the possibility of a malfunction of the electronic terminal 120 based on the application operation information. In this prediction, it can also be predicted that the cause is a malfunction of the application software.

  Note that the prediction unit 4 is included in the self-diagnosis device 1 as in other prediction cases. The self-diagnosis device 1 is a set with the electronic terminal 120, and predicts the possibility of a malfunction in the electronic terminal 120 in the set. That is, it is possible to predict in a self-diagnosis mode that the electronic terminal 120 used by the user may cause a problem (and its cause). That is, the user can use the electronic terminal 120 while grasping the diagnosis result of the electronic terminal 120 itself.

  The prediction result by the prediction unit 4 can be notified to a user or an administrator. Upon receiving this notification, the user or administrator can avoid or eliminate the malfunction by stopping application software that is causing or is likely to cause an operation failure in the electronic terminal 120.

    (Prediction based on OS information)

  Based on the OS information, the prediction unit 4 can predict that the electronic terminal 120 may cause a malfunction due to a malfunction of the OS. Problems related to the CPU and memory cause a malfunction of the OS. This malfunction of the OS may cause problems such as the electronic terminal 120 being unable to operate.

  For example, if the user is unfamiliar with the operation of the electronic terminal 120, a lot of applications may be started, and the CPU operation rate may increase too much or the memory operation rate may increase too much. . In many cases, the user does not know the cause, and the administrator who is inquired by telephone or the like cannot grasp the situation. The prediction unit 4 predicts that the malfunction of the OS is a cause of the malfunction while predicting that the malfunction of the electronic terminal 120 is caused by the malfunction of the OS.

  Based on the prediction result, the user or the administrator can execute the avoidance of the malfunction or the resolution of the malfunction that has occurred by taking measures such as restarting the electronic terminal 120. The level of use of the electronic terminal 120 is increased because the advance response and the subsequent response can be performed smoothly.

(Prediction based on network usage information)
The prediction unit 4 can predict that there is a possibility that the electronic terminal 120 may malfunction due to a network connection malfunction state based on the network usage information. The electronic terminal 120 may not be able to operate properly due to a faulty network connection state. For example, the operation is not accepted or the operation is very slow.

  The prediction result is notified to the user and the administrator. The administrator or user who has received this notification can prevent problems with the electronic terminal 120 by performing work such as re-connecting the network. Alternatively, even if a problem occurs, it is possible to easily deal with the cause and solve the problem.

  As described above, since the prediction unit 4 can predict the occurrence of a malfunction of the electronic terminal 120 based on the information type classified into the category, the user can use the electronic terminal 120 with confidence. In addition, the administrator can reliably provide the service to the user through the electronic terminal 120. As a result, the convenience and reliability of the service via the electronic terminal 120 are improved.

  At this time, the self-diagnosis apparatus 1 is incorporated in the electronic terminal 120 or provided as a set. That is, in parallel with the use of the electronic terminal 120 used by the user, the self-diagnosis device 1 can predict a failure of the electronic terminal 120. A self-diagnosis is being performed. As a result, it is possible to simultaneously grasp the possibility of a malfunction while using the electronic terminal 120.

  (Embodiment 2)

  Next, a second embodiment will be described. In the second embodiment, additional devices will be described.

(Display section)
FIG. 5 is a block diagram of the self-diagnosis apparatus according to Embodiment 2 of the present invention. The self-diagnosis device 1 shown in FIG. 5 further includes a display unit 5 that displays a prediction result in the prediction unit 4.

  The display unit 5 displays the prediction result predicted by the prediction unit 4. For example, the possibility that a problem occurs in the electronic terminal 120 is displayed. In some cases, the cause of failure is also displayed. These are the prediction results in the prediction unit 4.

  The display unit 5 may be provided in the self-diagnosis device 1 or may be provided separately. Or the aspect displayed on the display screen of the electronic terminal 120 may be sufficient. By such an aspect, the user who uses the electronic terminal 120 can recognize the prediction result.

  FIG. 6 is a front view of the electronic terminal. The electronic terminal 120 often includes a display screen 121. This is because the electronic terminal 120 is a notebook personal computer, a tablet terminal, a smartphone, or the like, and these are provided with a display screen. There is a mode in which these display screens 121 also serve as the display unit 5. FIG. 6 illustrates this.

  A display as the display unit 5 is displayed on the display screen 121. A part of the display screen 121 may exhibit the function as the display unit 5, or a mode in which a prediction result displayed on the display screen 121 by the display unit 5 may be displayed. As shown in FIG. 6, the prediction result is displayed on a part of the display screen 121. Since the prediction result predicted by the prediction unit 4 is shown in FIG. 6 as an example that “problems may occur. Due to insufficient charging” is displayed.

  When the self-diagnosis device 1 is included in the electronic terminal 120, the display unit 5 is also used as the display screen 121. When the self-diagnosis device 1 is separate from the electronic terminal 120, the display unit 5 displays the prediction result as a separate body.

(Notification part)
FIG. 7 is a block diagram of the self-diagnosis apparatus according to Embodiment 2 of the present invention. The self-diagnosis device 1 shown in FIG. 7 further includes a notification unit 6. The notification unit 6 notifies the prediction result in the prediction unit 4 to at least one of the user and the administrator of the electronic terminal 120.

  The notification unit 6 receives the prediction result from the prediction unit 4. The notification unit 6 notifies the received prediction result to at least one of the user and the administrator. The notification unit 6 notifies the possibility that the electronic terminal 120 may cause a failure and the cause thereof. For example, the notification unit 6 may notify by display like the display unit 5 (in this case, the display on the display unit 5 is also used as the notification by the notification unit 6), voice or electronic mail. You may notify by such as.

  In the case of notification by voice or e-mail, notification may be made not to the electronic terminal 120 but to a mobile terminal owned by the user or the administrator. By doing in this way, notification of a prediction result to a user or an administrator can be performed reliably.

  The notification unit 6 may notify the management apparatus 300 of the prediction result via the network 140. As shown in FIG. 2, the electronic terminal 120 is connected to the management apparatus 300 via the network 140. The notification unit 6 may notify the management device 300 of the prediction result using this network connection.

  By notifying the management apparatus 300 of the prediction result, the management apparatus 300 can also perform processing for avoiding or eliminating the problem. Alternatively, an administrator who manages the management apparatus 300 can take action.

(Solution Department)
FIG. 8 is a block diagram of the self-diagnosis apparatus according to Embodiment 2 of the present invention. The self-diagnosis device 1 of FIG. The resolution unit 7 receives the prediction result of the prediction unit 4. This prediction result includes the possibility of occurrence of a failure in the electronic terminal 120 and its cause.

  The resolution unit 7 performs a process of solving the cause that is the cause of the malfunction. The resolution unit 7 performs a solution according to the cause of occurrence.

  When the cause of occurrence is a charging failure, the resolution unit 7 outputs a notification signal that prompts charging. At this time, a notification signal may be output via the notification unit 6. The notification signal may be recognized by the user or the administrator. Alternatively, when the electronic terminal 120 has a self-charging function, the resolution unit 7 may activate the self-charging function by this notification signal.

  When the cause of the occurrence is that the electronic terminal 120 is not activated, the resolution unit 7 outputs an activation signal for automatically starting the electronic terminal 120 to the electronic terminal 120. By this activation signal, the electronic terminal 120 is activated and the cause of occurrence is solved. If the cause of the occurrence is solved, the occurrence of the problem is avoided or eliminated.

  If the cause is an operation failure of the application software, the resolution unit 7 outputs a stop signal for stopping the operation of the target application software. If the operation of the application software causing the malfunction is stopped, the malfunction of the electronic terminal 120 can be avoided or eliminated.

  When the cause is the malfunction of the OS, the resolution unit 7 outputs a restart signal for restarting the electronic terminal 120. This restart solves the malfunction of the OS. If the problem is solved, the occurrence of the malfunction of the electronic terminal 120 can be avoided or eliminated.

  If the cause of the occurrence is a network failure state, the resolution unit 7 outputs a reset signal instructing resetting to the network to the electronic terminal 120. By resetting, the network failure state is solved. This solution can avoid or eliminate the occurrence of problems with the electronic terminal 120.

  By such processing by the resolution unit 7, the self-diagnosis device 1 can realize self-recovery of the target electronic terminal 120.

  It is also preferable that the resolution unit 7 transmits an output signal to be solved to the management apparatus 300. The prediction unit 4 transmits the prediction result to the management device 300. At this time, the prediction result includes the cause of occurrence. For this reason, when the prediction unit 4 transmits the prediction result, the management apparatus 300 can receive the cause of the occurrence of the malfunction. In addition, the management device 300 can recognize the cause of occurrence and the correspondence to solve the problem as a set by receiving the output signal output by the resolution unit 7 for the solution.

  As described above, since the management device 300 can receive them, it is easy for an administrator who manages the management device 300 to grasp the events occurring in the electronic terminal 120 and the response in the self-diagnosis device 1.

(Solution display)
FIG. 9 is a block diagram of the self-diagnosis apparatus according to Embodiment 2 of the present invention. The self-diagnosis device 1 of FIG. 9 further includes a solution display unit 8. The solution display unit 8 displays the type and meaning of the output signal from the solution unit 7.

  For example, when the resolution unit 7 outputs a restart signal, the resolution display unit 8 displays a restart signal and that this means that the electronic terminal 120 is restarted. The same applies to other cases.

  Thus, the display by the solution display unit 8 allows the user to grasp self-recovery by the self-diagnosis device 1. The solution display unit 8 may also be used as the display unit 5.

(Embodiment 3)
Next, Embodiment 3 will be described. In the third embodiment, self-diagnosis in the management apparatus will be described. FIG. 10 is a block diagram of the management device according to Embodiment 3 of the present invention.

  The management device 300 is connected to a plurality of electronic terminals 120 via the network 140. At this time, since the electronic terminal 120 includes the self-diagnosis device 1, the management device 300 is also connected to the self-diagnosis device 1 via the network 140.

  The management device 300 includes a management device reception unit 302, a management device classification unit 303, and a management device prediction unit 304. The management device receiving unit 302 receives predetermined information from the electronic terminal 120. The management device classification unit 303 classifies the received predetermined information into a plurality of information types. Based on the information type, the management device prediction unit 304 predicts at least one of the occurrence of a failure in the electronic terminal 120 and the cause of the occurrence.

  As described above, in the management device 300 as well, as with the self-diagnosis device 1, the possibility of occurrence of a failure in the electronic terminal 120 and its cause can be predicted. The functions and operations of the management device reception unit 302, the management device classification unit 303, and the management device prediction unit 304 are the same as those of the self-diagnosis device 1.

  Thus, in parallel with the self-diagnosis device 1, the management device 300 can also predict the possibility of occurrence of a failure in the electronic terminal 120 and the cause of the occurrence.

  Here, as shown in FIG. 11, the self-diagnosis apparatus 1 preferably includes the second prediction unit 9. FIG. 11 is a block diagram of the self-diagnosis apparatus according to Embodiment 3 of the present invention. The self-diagnosis device 1 of FIG. 11 includes a second prediction unit 9.

  The second prediction unit 9 compares the prediction result of the prediction unit 4 of the self-diagnosis device 1 with the prediction result of the management device prediction unit 304 of the management device 300, and the occurrence of the failure of the electronic terminal 120 and the cause of the failure Predict. That is, the second prediction unit 9 can improve the prediction accuracy by using the prediction results of the self-diagnosis device 1 provided in the electronic terminal 120 and the management device 300 connected to the network.

  Since the prediction unit 4 of the self-diagnosis device 1 is provided in the electronic terminal 120, it can perform prediction by self-diagnosis by the electronic terminal 120 itself. On the other hand, the prediction unit 304 of the management apparatus 300 can make a prediction including the network 140 while grasping the plurality of electronic terminals 120.

  Each has its own characteristics and can be predicted according to the characteristics. The second prediction unit 9 can perform prediction with higher probability accuracy based on predictions matched to these different characteristics.

  In addition, the second prediction unit 9 generates a failure of the electronic terminal 120 based on the average of the prediction result of the prediction unit 4 of the self-diagnosis device 1 and the prediction result of the management device prediction unit 304 of the management device 300. The cause of occurrence may be predicted. The average may be a weighted average. Based on the average, more accurate prediction is possible.

  As described above, the self-diagnosis device 1 according to Embodiment 3 can improve the prediction accuracy by utilizing the prediction in the management device 300.

  The self-diagnosis device described in the first to third embodiments is an example for explaining the gist of the present invention, and includes modifications and alterations without departing from the gist of the present invention.

DESCRIPTION OF SYMBOLS 1 Self-diagnosis apparatus 2 Receiving part 3 Classification | category part 4 Prediction part 5 Display part 6 Notification part 7 Resolution part 8 Resolution display part 9 2nd prediction part 100 Specific facilities 110 Living room 120 Electronic terminal 140 Network 300 Management apparatus 302 Management apparatus reception part 303 Management device classification unit 304 Management device prediction unit

Claims (13)

A self-diagnosis device for electronic terminals commonly used by unspecified users,
A receiving unit for receiving predetermined information of the electronic terminal;
A classification unit for classifying the predetermined information into a plurality of information types of different types;
A self-diagnosis device comprising: a prediction unit that predicts occurrence of a malfunction of the electronic terminal based on the information type.   The self-diagnosis apparatus according to claim 1, wherein the prediction unit predicts a cause of occurrence of the malfunction.   The self-diagnosis device according to claim 1, further comprising a display unit that displays a prediction result in the prediction unit.   The self-diagnosis device according to claim 1, further comprising a notification unit that notifies the prediction result of the prediction unit to at least one of a user of the electronic terminal and a manager of the electronic terminal.   The self-diagnosis device according to claim 4, wherein the electronic terminal is connected to a management device via a network, and the notification unit notifies the management device of the prediction result.   The predetermined information includes the state of charge, power ON / OFF, application software operating state, CPU operating rate, memory operating rate, CPU temperature, network usage bandwidth and network occupancy rate in the electronic terminal. The self-diagnosis device according to any one of claims 1 to 5, wherein there is at least one. The classification unit includes the predetermined information.
The charging state as charging information,
ON / OFF of the power supply as startup information
The operation state of the application software as application operation information,
The operating rate of the CPU, the operating rate of the memory, and the temperature of the CPU are used as OS operation information.
The network usage band and network occupancy rate are used as network usage information.
The self-diagnosis device according to any one of claims 1 to 6, wherein classification is performed. The prediction unit
Based on the charging information, due to a charging failure, the electronic terminal causes a failure,
Based on the activation information, the electronic terminal is not activated, causing the electronic terminal to malfunction.
Based on the application operation information, application software malfunctions, causing the electronic terminal to malfunction,
Based on the OS information, the electronic terminal causes a malfunction due to an OS malfunction.
Based on the network usage information, the electronic terminal causes a malfunction due to a network failure state.
The self-diagnosis apparatus according to claim 7, wherein prediction is performed as any of the above. The electronic terminal is connected to a management device via a network,
The management device
A management device receiver that receives the predetermined information from the electronic terminal;
A management device classifying unit that classifies the predetermined information received by the receiving unit into a plurality of different information types;
Based on the information type, a management device prediction unit that predicts the occurrence of a failure and the cause of the failure in the electronic terminal,
The electronic terminal is
The prediction result of the said prediction part and the prediction result of the said management apparatus prediction part are compared, The 2nd prediction part which predicts generation | occurrence | production of the malfunction of the said electronic terminal, and the cause of a malfunction is further provided. Any one of the self-diagnosis devices.   The self prediction according to claim 9, wherein the second prediction unit predicts occurrence of a failure of the electronic terminal and a cause of the failure based on an average of a prediction result of the prediction unit and a prediction result of the management device prediction unit. Diagnostic device. A resolution unit that solves the cause of occurrence predicted by the prediction unit;
The resolution unit includes:
If the cause of the occurrence is a charging failure, a notification signal that prompts charging is output.
If the cause of the occurrence is that the electronic terminal is not activated, an activation signal for automatically starting the electronic terminal is output.
When the cause of the occurrence is malfunction of the application software, a stop signal for stopping the operation of the application software is output.
When the cause of the occurrence is a malfunction of the OS, a restart signal for restarting the electronic terminal is output.
If the cause of the occurrence is a network failure state, a reset signal that instructs resetting to the network is output.
The self-diagnosis device according to any one of claims 2 to 10, wherein any one of the above is performed.   The self-diagnosis apparatus according to claim 11, further comprising a solution display unit that displays a type and meaning of a signal output by the solution unit. The prediction unit transmits the cause of occurrence to the management device,
The self-diagnosis device according to claim 11, wherein the resolution unit transmits a signal to be output to the management device.