JP2019144731A - Point management device and purchase history generation device and control method and program - Google Patents

Abstract

To provide a point management device and a purchase history generation device that can execute addition of a point and creation of a purchase history preferably without revisiting a shop.SOLUTION: A server device 1 stores receipt management information 132 associating " store ID" and "receipt ID" for identification of an issued receipt for each purchase of a commodity and "given point" indicating a point that should be given for the purchase with "point given member ID" for judgement of the presence of addition of the given point to a possessed point for each member. Then the server device 1 refers to the receipt management information 132, conducts point addition processing to a user who is an origin of a point addition request when receiving a point addition request S1 from a user terminal 3, and transmits response information S2 indicating a result of the processing to the user terminal 3.SELECTED DRAWING: Figure 6

Description

  The present invention relates to the provision of points after purchase of merchandise and the generation of a purchase history.

  2. Description of the Related Art Conventionally, a system that gives a user points that can be used for accounting as purchase privileges is known. For example, Patent Document 1 discloses a point management method capable of centrally managing points given from a plurality of stores on a server using a two-dimensional code.

JP 2008-287347 A

  In forms that require the presentation of a membership card (point card) in order to earn points, if you forget the membership card at the time of purchasing the product, you will not be awarded points for purchasing the product, or a receipt (receipt) to receive the points ) To return to the store. In addition, when a member card is not presented at the time of product purchase, there is also a problem that a purchase history of a purchased product for a purchased member cannot be appropriately generated. Therefore, the main object of the present invention is to provide a point management device and a purchase history generation device that can suitably execute the provision of points and the generation of purchase history without revisiting the store.

  In one aspect of the present invention, for each purchase of a product, receipt information for specifying an issued receipt, grant points to be given to the purchase, and grants to holding points for each member Receiving from the terminal device the association means for associating the determination information for determining whether or not points are added and storing them in the storage means, the receipt information for specifying the issued receipt, and the member identification information Based on the determination information associated with the receipt information received by the reception means and the receipt information received by the reception means, the grant point associated with the receipt information is added to the possession point of the member indicated by the member identification information And point calculation means. Here, “holding point” refers to a cumulative value of points held by each member, and “granting point” refers to a point that is given to the purchase behavior of each product. The “issued receipt” is not limited to a receipt issued by a paper medium, but may be a receipt issued as electronic data. As described above, the point management device stores the determination information for determining whether or not the addition point is added to the holding point for each member together with the receipt information and the grant point for each purchase of the product, thereby receiving the receipt. When the receipt information and the member identification information for identifying are received from the terminal device of the member, points for product purchase can be accurately added to the member. In this case, the member does not need to revisit the store where the product was purchased in order to receive points.

  In one aspect of the point management device, the association means uses the receipt as an initial value of the determination information to determine whether or not the granted points have been added to the possessed points at the time of purchase of the product. The information is stored in the storage means in association with the given points. According to this aspect, the point management device can store the granted points to be given to the members who did not carry the membership card for attaching points at the time of purchasing the product in association with the receipt information so as to be suitably identifiable. .

  In another aspect of the point management device, the point calculation means, when the grant point is added to the possession point, determination information associated with the grant point, the grant point is added to the possession point. It is updated to information indicating that. By this aspect, the point management apparatus can suppress suitably adding the grant point with respect to one purchase redundantly to a possession point. In a preferred example, the association means stores the member identification information as the determination information in association with the receipt information and the grant points in the storage means when the grant points have already been added to the possession points. Good.

  In another aspect of the point management device, the receipt information includes identification information of a store that has issued the receipt, and identification information that the store has assigned to the receipt. According to this aspect, the point management device can suitably specify the grant point and the determination information corresponding to the receipt information received from the terminal device even when there are a plurality of stores.

  In another aspect of the point management device, the point management device further includes a purchase history generation unit that generates a purchase history of a product for each member, and the storage unit includes the receipt information, the grant points, The product information related to the purchased product is stored together with the determination information, and the purchase history generation unit adds the grant point to the possession point, and then stores the purchase history for the member indicated by the member identification information in the purchase history. Add product information. According to this aspect, the point management device can suitably execute the purchase history update for each member in addition to the retrofit of the points.

  In another aspect of the point management device, the point calculation means reduces the granted points to be added to the possessed points according to the elapsed time since the purchase of the product. Thereby, the point management apparatus can suppress the addition of an improper grant point suitably, urging early addition to the possession point of a grant point suitably. Preferably, the point calculation means may not add the granted point to the possessed point when the elapsed time from the purchase of the product becomes a predetermined time or more.

  In another aspect of the point management device, when the point calculation means receives answer information for a predetermined question survey from the terminal device, the point calculation means increases the granted points to be added to the possessed points. According to this aspect, the point management device can preferably prompt an answer to a predetermined question survey.

  In another aspect of the point management device, the receiving unit further receives position information of the terminal device from the terminal device, and the point calculation unit receives the position information of the terminal device and purchase of the product. Based on the distance between the terminal device and the store based on the location information of the store and the elapsed time since the purchase of the product, it is determined whether or not the given point needs to be added to the holding point. According to this aspect, it is possible to suitably suppress the addition of the points granted to the members present in the positions that are clearly unrealistic with respect to the purchase location of the product.

  In another aspect of the point management apparatus, the storage unit stores product information about the purchased product together with the receipt information, the granted points, and the determination information, and the receiving unit includes the terminal Image data obtained by capturing the whole or a part of the product from the apparatus is further received, and the point calculation unit associates the product determined based on the image data in the storage unit with the receipt information received by the reception unit. When the received product information does not match the product indicated, the granted point is not added to the possessed points. According to this aspect, the point management device can suitably execute only the addition of the granted points to the possessed points by the genuine product buyer.

  In another aspect of the point management device, the point management device further includes a grant point calculation means for calculating the grant point based on information on a purchase price of the product received from a terminal of a store that issues the receipt. Prepare. According to this aspect, the point management device can suitably determine the grant points to be granted for the purchase price of the product.

  In another aspect of the present invention, a control method executed by the point management device, for each purchase of a product, receipt information for specifying an issued receipt, and grant to be given to the purchase An association step of associating points and determination information for determining whether or not the added points are added to the possession points for each member and storing them in the storage means, and a receipt for identifying the issued receipt Receiving the information and the member identification information from the terminal device, and based on the determination information associated with the receipt information received in the receiving step, the grant point associated with the receipt information, A point calculation step of adding to the member's possession points indicated by the member identification information. By executing this control method, the point management device accurately receives points for product purchases from the member when receiving receipt information and member identification information for specifying the receipt from the member terminal device. Can be added.

  In still another aspect of the present invention, a computer is caused to function as the point management device described above. When the computer receives receipt information and member identification information for specifying a receipt from the member's terminal device by executing this program, the computer can accurately add points to the member for product purchase. Can do.

  In still another aspect of the present invention, the purchase history generation device includes a purchase history generation unit that generates a purchase history of a product for each member, and receipt information for specifying a receipt that is issued for each purchase of the product. And association means for associating and storing in the storage means product information relating to the product and determination information for determining whether or not to generate a purchase history for each member, and for specifying the issued receipt Receiving means for receiving receipt information and member identification information from the terminal device, wherein the purchase history generating means is configured to receive the reception history in the purchase history for the member indicated by the member identification information based on the determination information. The product information associated with the receipt information received by the means is added. According to this aspect, the purchase history generation device can suitably generate the purchase history corresponding to the receipt information by receiving the receipt information and the member identification information from the terminal device.

  According to the point management apparatus according to the present invention, points for purchase of merchandise by the member can be suitably added based on a request from a terminal device operated by the member. Therefore, in this case, the member does not need to revisit the store where the product is purchased in order to receive the points. Further, the purchase history generation device can suitably generate a purchase history corresponding to the receipt information by receiving the receipt information and the member identification information from the terminal device of the purchaser of the product.

The configuration of the point management system is shown. The block diagram of a server apparatus is shown. The block diagram of a user terminal is shown. The data structure of member information and receipt management information is shown. Function blocks related to point retrofit are shown. It is a flowchart regarding the retrofit processing of the point of 1st Embodiment. The block diagram of the server apparatus in 2nd Embodiment is shown. An example of the data structure of the receipt management information in 2nd Embodiment is shown. An example of the data structure of the goods purchase information in 2nd Embodiment is shown. The functional block regarding the point retrofit in 2nd Embodiment is shown. It is a flowchart regarding the retrofit process of the point of 2nd Embodiment.

  Hereinafter, first and second embodiments suitable for carrying out the present invention will be described with reference to the drawings.

<First Embodiment>
[Configuration of point management system]
FIG. 1 shows a configuration of a point management system 100 according to the first embodiment. The point management system 100 is a system for managing points generated based on the purchase of a product such as a book. In the present embodiment, the point management system 100 grants points at a timing later than a normal point grant timing (for example, at the time of accounting). So-called retrofit of points) is possible. The point management system 100 mainly includes a server device 1 that manages points of each member (user), a user terminal 3 used by the member, and a POS register terminal 4 that exists in each store. The server device 1 and the user terminal 3, and the server device 1 and the POS register terminal 4 perform data communication via the communication network 2 such as the Internet.

  The server device 1 manages the points of the members who have been issued the membership card 6 for managing the points. In addition, when the server device 1 receives a point grant request “S1” that is a signal for requesting the retrofit of points from the user terminal 3, the server device 1 performs point grant processing for the member that is the request source of the point grant request S1, Response information “S2” indicating the processing result is transmitted to the user terminal 3. Further, the server device 1 receives purchase information “S3” regarding the purchased product from the POS register terminal 4. Although only one POS register terminal 4 is shown in FIG. 1, purchase information S3 may be received from a plurality of POS register terminals 4 provided in a plurality of stores. Note that the server device 1 may function as a web server or the like for performing electronic commerce. The server device 1 is an example of the “point management device” in the present invention.

  The user terminal 3 is a communication terminal such as a smartphone, for example, and has a display 41 on which touch panels are stacked in the example of FIG. The user terminal 3 acquires information (also referred to as “receipt information”) for identifying the receipt (receipt) 5 given to the user at the time of payment based on the user operation, and generates a point grant request S1. It transmits to the server device 1. In addition, the user terminal 3 is not limited to the form shown in FIG. 1, and may be various terminals such as a desktop personal computer and a notebook personal computer. The receipt information is an example of “receipt information” in the present invention.

  The POS register terminal 4 is placed at an accounting place in the store and has a reading device such as a barcode reader. The POS register terminal 4 reads the card number from the membership card (point card) 6 presented by the purchaser of the product by the reading device at the time of accounting or the like, or obtains the product ID or the like from the barcode or the like attached to the purchased product. I read it. Further, the POS register terminal 4 issues a receipt 5 to be passed to the purchaser in the accounting process associated with the purchase of the product, and transmits purchase information S3 relating to the purchase of the product to the server device 1. The purchase information S3 includes, in addition to the receipt information, purchase date and time, purchase price, points to be given or added, identification information of a given member when a point is given (so-called member ID), and the like. Further, the POS register terminal 4 transmits to the server device 1 a signal for requesting accumulation of points according to the purchase amount, and / or a signal for requesting use of the accumulated points.

  The receipt 5 is a receipt issued by the POS register terminal 4 at the time of merchandise accounting. In the present embodiment, receipt information necessary for the user terminal 3 to generate the point grant request S1 is printed. In the present embodiment, the receipt information includes, as an example, a receipt ID assigned to the receipt 5 and a store ID indicating the store that issued the receipt 5. The above-described receipt ID is, for example, a unique ID managed for each store, and the receipt ID of the receipt 5 issued by the same store is different. The receipt 5 may be printed with characters indicating receipt information, or may be printed with a two-dimensional barcode or the like that allows the user terminal 3 to read the receipt information.

  The membership card 6 is given to a user who has performed a predetermined procedure at the store, and the membership card number, membership ID (member identification information), etc. can be read by the POS register terminal 4. The membership card 6 may be a card on which a barcode indicating the membership card number or the like is printed, or may be an IC card storing the membership card number or the like. Further, the user terminal 3 may be used as the member card 6, and the member card number or the like may be displayed as a barcode on the display screen of the user terminal 3 storing the card number.

[Configuration of server device]
FIG. 2 is a block diagram of the server device 1. The server device 1 includes a storage unit 13, a communication unit 14 that performs data communication, and a control unit 15. Each of these elements is connected to each other via a bus line 10.

  The storage unit 13 is configured by a memory such as a hard disk or a flash memory. The storage unit 13 stores a program executed by the control unit 15 and information necessary for executing a predetermined process by the control unit 15 executing the program. In the present embodiment, the storage unit 13 includes member information 131 and receipt management information 132. These data structures are described in the [Data Structure] section.

  The control unit 15 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like (not shown), and performs various controls on each component in the server device 1.

  For example, when the point grant request S1 is received from the user terminal 3 by the communication unit 14, the control unit 15 refers to the member information 131 and the receipt management information 132 to perform a point retrofit process described later. And the control part 15 transmits the response information S2 which shows the process result of a point retrofit process to the user terminal 3 by the communication part 14. FIG. Moreover, the control part 15 performs the update process of the receipt management information 132 by receiving purchase information S3 transmitted from the POS register terminal 4 provided in each store. The control unit 15 functions as the “association unit”, “reception unit”, “point calculation unit”, and computer that executes the program according to the present invention.

[User terminal configuration]
FIG. 3 is a block diagram of the user terminal 3. The user terminal 3 includes a display unit 31 such as a display 41, an input unit 32 such as a touch panel, a storage unit 33, a communication unit 34 that performs data communication, a control unit 35, and a camera 36. These elements are connected to each other via a bus line 30.

  The storage unit 33 is configured by a memory such as a hard disk or a flash memory. The storage unit 33 stores a program executed by the control unit 35 and information necessary for the control unit 35 to execute a predetermined process. For example, the storage unit 33 may store an application program that executes a later-described point addition process, information on a member ID (member identification information) assigned when the member card 6 is issued, and the like.

  The control unit 35 includes a CPU, a ROM, a RAM, and the like (not shown), and performs various controls on each component in the user terminal 3. For example, the control unit 35 acquires the receipt information printed on the receipt 5 based on the output of the camera 36 or the user input to the input unit 32, and generates the point grant request S1 including the receipt information. And the control part 35 transmits point grant request | requirement S1 to the server apparatus 1 by the communication part 34. FIG. Moreover, the control part 35 displays the information regarding the success or failure of point addition on the display 41 based on response information S2, when response information S2 is received from the server apparatus 1. FIG.

[data structure]
Next, a specific example of the data structure of the member information 131 and receipt management information 132 stored in the server device 1 will be described with reference to FIG.

  FIG. 4A shows an example of the data structure of the member information 131. In the example of FIG. 4A, “member ID”, “member card number”, and “retention point” are associated as member information 131 for each member for whom the member card 6 has been issued.

  Here, the member ID (member identification information) allocated to the member to whom the member card 6 is issued is recorded in the “member ID”, and each member card 6 is allocated to the “member card number”. The membership card number is recorded. In addition, the current number of points held by the member indicated by the corresponding member ID (also referred to as “owned points”) is recorded in “held points”.

  The server apparatus 1 points to be added according to the purchase amount etc. to the possession points corresponding to the designated member ID or member card number based on the request signal from the POS register terminal 4 that performs the accounting process of the product Adds or subtracts points when using points. The server device 1 may further perform a process of adding or subtracting retained points associated with product purchases or use of points in electronic commerce.

  FIG. 4B is an example of the data structure of the receipt management information 132. In the example of FIG. 4B, as the receipt management information 132, for each issued receipt 5 (that is, purchase of a product), “store ID”, “receipt ID”, “purchase date”, “purchase amount” ”,“ Granting points ”, and“ point granting member ID ”are associated with each other.

  Here, the store ID that is the identification number of the store that issued the receipt 5 is recorded in the “store ID”, and the receipt ID of the issued receipt 5 is recorded in the “receipt ID”. In addition, the date and time when the issued receipt 5 is issued (that is, the purchase date and time of the product) is recorded in the “purchase date and time”, and the purchase amount described in the issued receipt 5 is recorded in the “purchase amount”. Is done. In the “grant point”, a point (also referred to as “grant point”) generated by purchasing the commodity described in the issued receipt 5 is recorded.

  In the “point granting member ID”, a member ID indicating the member to which the corresponding granting point is given is recorded. Here, when the member ID of the grant destination of the grant points is undetermined because the member card 6 or the like is not presented at the time of accounting, “not yet” is registered in the “point grant member ID”. The information recorded in the “point granting member ID” is an example of “determination information” in the present invention.

  The process of updating the receipt management information 132 by the server device 1 will be described in detail in the section [Point Addition Processing].

[Point retrofit processing]
Next, point retrofit processing will be described.

  FIG. 5 shows functional blocks related to the point retrofit processing. As shown in FIG. 5, the control unit 35 of the user terminal 3 functionally includes a receipt information acquisition unit 40, a point grant request transmission unit 41, and a result reception unit 42. In addition, the control unit 15 of the server device 1 functionally includes an update unit 50, a point grant request receiving unit 51, a point calculation unit 52, and a result transmission unit 53.

  The receipt information acquisition unit 40 acquires the receipt information described in the receipt 5 based on a user operation. In the first example, the receipt information acquisition unit 40 acquires record information by performing image analysis on a captured image of the camera 36 that includes a one-dimensional or two-dimensional barcode printed on the receipt 5 in the imaging range. In this case, for example, the bar code indicates a 13-digit JAN (Japan Article Number) code including a 3-digit store ID, a 9-digit receipt ID, and a 1-digit check digit. In the second example, the receipt information acquisition unit 40 recognizes the store ID and the receipt ID written in characters on the receipt 5 by performing image analysis on the captured image of the camera 36 including the entire receipt 5 in the shooting range. . In the third example, the receipt information acquisition unit 40 acquires record information by receiving a user input to the input unit 32 that specifies a store ID and a receipt ID. Then, the receipt information acquisition unit 40 supplies the acquired record information to the point grant request transmission unit 41.

  The point grant request transmission unit 41 transmits a point grant request S1 including the receipt information supplied from the receipt information acquisition unit 40 and the member ID of the user of the user terminal 3 to the server device 1 via the communication unit 34. . The point grant request transmitting unit 41 may acquire the member ID included in the point grant request S1 based on the user input to the input unit 32 or may be acquired from the storage unit 33 that stores the member ID in advance. . The result receiving unit 42 receives the received response information S2 as a response to the point grant request S1 via the communication unit 34, and displays information on the success or failure of the point addition on the display 41 based on the response information S2.

  The update unit 50 receives the purchase information S3 from the POS register terminal 4 via the communication unit 14, and adds a record of the receipt management information 132 based on the received purchase information S3. Here, in the case where the receipt management information 132 has the data structure shown in FIG. 4B and when the point is given at the time of accounting by presenting the membership card 6, the POS register terminal 4 As the purchase information S3, the store ID and receipt ID, which are receipt information, the purchase date and time, the purchase amount, the granted grant points, and the member ID indicating the member to which the grant points are given are transmitted to the server device 1. . In this case, the update unit 50 that has received the purchase information S3 generates a record of the receipt management information 132 in which the member ID included in the purchase information S3 is “point granting member ID”. On the other hand, when the member card 6 is not presented and points are not given at the time of accounting, the POS register terminal 4, for example, as the purchase information S3, the store ID and receipt ID as receipt information, purchase date and time, purchase The amount of money, the grant points, and information indicating that the grant points have not been granted are transmitted to the server device 1. In this case, the server device 1 that has received the purchase information S3 generates a record of the receipt management information 132 in which the “point granting member ID” is “not yet”.

  The point grant request receiving unit 51 receives the point grant request S <b> 1 from the user terminal 3 via the communication unit 14. Then, the point grant request receiver 51 supplies the received point grant request S1 to the point calculator 52.

  The point calculator 52 determines whether or not points can be granted based on the point grant request S1 supplied from the point calculator 52, and updates the member information 131 and the receipt management information 132 when points can be granted. . The processing executed by the point calculation unit 52 will be described in detail with reference to the flowchart of FIG. Then, the point calculation unit 52 notifies the result transmission unit 53 of information regarding whether or not points have been given.

  The result transmission unit 53 transmits information regarding the success or failure of the point grant notified from the point calculation unit 52 to the user terminal 3 by the communication unit 14 as response information S2.

  FIG. 6 is an example of a flowchart relating to the point retrofit processing of the first embodiment.

  First, the receipt information acquisition unit 40 of the user terminal 3 acquires receipt information including the store ID and the receipt ID based on the operation of the user having the receipt 5 (step S101). In this case, for example, the receipt information acquisition unit 40 may read receipt information from the receipt 5 based on the output of the camera 36 that captures the receipt 5, or may acquire input information from the input unit 32 as receipt information. Then, the point grant request transmitting unit 41 of the user terminal 3 transmits the point grant request S1 including the receipt information and the member ID acquired by the receipt information acquiring unit 40 in step S101 to the server device 1 by the communication unit 34 ( Step S102).

  In this case, the point grant request receiving unit 51 of the server device 1 receives the point grant request S1 transmitted from the user terminal 3 by the communication unit 14 (step S201). Then, the point calculation unit 52 of the server apparatus 1 refers to the receipt management information 132 and determines whether or not the member ID associated with the receipt information included in the received point grant request S1 is unspecified (step S202). . For example, when the receipt management information 132 has the data structure shown in FIG. 4B, the point calculation unit 52 receives the store ID and the receipt management information 132 corresponding to the receipt ID included in the received point grant request S1 as the receipt information. It is determined whether the item “point granting member ID” is “not yet”. As a result, the server device 1 determines whether or not the point grant accompanying the product purchase corresponding to the receipt information specified by the point grant request S1 has not been executed.

  When the member ID associated with the receipt information included in the received point grant request S1 has been specified (step S202; No), the point calculation unit 52, that is, the store ID and receipt included in the point grant request S1. When a specific member ID is specified in the item “point granting member ID” of the receipt management information 132 corresponding to the ID, response information S2 indicating that the point granting has not been executed because the point has been given is generated. (Step S206). Thereby, the point calculation part 52 suppresses unauthorized point grants, such as duplication of a point suitably, when the point grant accompanying goods purchase corresponding to the designated receipt information has been performed.

  On the other hand, when the member ID associated with the receipt information included in the received point grant request S1 is not specified (step S202; Yes), the point calculation unit 52, that is, the store ID and receipt included in the point grant request S1. If the item “point granting member ID” of the receipt management information 132 corresponding to the ID is “not yet”, the grant point associated with the receipt information in the receipt management information 132 is acquired (step S203). In other words, the point calculation unit 52 extracts a store ID included as receipt information in the received point grant request S1 and a grant point recorded as an item “grant point” of the receipt management information 132 corresponding to the receipt ID. Then, the point calculation unit 52 refers to the member information 131 and adds the grant point acquired in step S203 to the possession point associated with the member ID specified in the point grant request S1 (step S204).

  Then, the point calculator 52 associates the member ID included in the point grant request S1 with the receipt information included in the point grant request S1 in the receipt management information 132 (step S205). When the receipt management information 132 has the data structure shown in FIG. 4B, the point calculation unit 52 sets the item “point granting member ID” of the receipt management information 132 corresponding to the store ID and the receipt ID included in the point granting request S1. ", The member ID included in the point grant request S1 is designated. And the point calculating part 52 produces | generates the response information S2 to the effect that the point grant was successful (step S207).

  And the result transmission part 53 transmits the response information S2 which the point calculating part 52 produced | generated by step S206 or step S207 to the user terminal 3 by the communication part 14 (step S208).

[Effects of First Embodiment]
According to the point management system 100 of the first embodiment, even if the member who purchased the product cannot present the member card 6 when purchasing the product at the store, the receipt 5 issued by the POS register terminal 4 is displayed. By using it, points can be retrofitted without visiting the store again. In addition, the store clerk does not need to deal with the retrofit of the points, and the burden is suitably reduced. In addition, the server device 1 can preferably prevent duplicate points from being given to the same product purchase by recording whether or not points have already been granted according to the item “point granting member ID” of the receipt management information 132. .

Second Embodiment
In the second embodiment, in addition to the processing of the first embodiment, the server device 1 performs a process of further associating the history information of the purchased product with the member ID that is the target of the point addition. Thereby, the server apparatus 1 manages suitably the merchandise purchase history information for every member.

  FIG. 7 shows a block diagram of the server device 1 in the second embodiment. As illustrated in FIG. 7, the storage unit 13 of the server device 1 stores member information 131, receipt management information 132, and purchase history information 133. The member information 131 has the data structure shown in FIG. 4A, as in the first embodiment. The server device 1 in the second embodiment is an example of a “point management device” and a “purchase history generation device” in the present invention. The control unit 15 of the server device 1 functions as a computer that executes the “association unit”, “reception unit”, “point calculation unit”, “purchase history generation unit”, and program according to the present invention.

  FIG. 8 shows an example of the data structure of the receipt management information 132 in the second embodiment. In the example of FIG. 8, as the receipt management information 132, for each issued receipt 5, “Store ID”, “Receipt ID”, “Purchase Date / Time”, “Purchase Amount”, “Grant Points”, “Point granting member ID” and “purchased product ID” are associated with each other. Here, in the “purchased product ID”, a product ID corresponding to one or a plurality of products purchased at the time of issuing the receipt 5 is recorded. As described above, in the second embodiment, information on the purchased product ID is recorded in each record of the receipt management information 132. The purchased product ID is an example of “product information” in the present invention.

  FIG. 9 shows an example of the data structure of the purchase history information 133 in the second embodiment. In the example of FIG. 9, “member ID” and “purchased product ID” are associated as the purchase history information 133. Here, the member ID of the member who purchased the product is recorded in the “member ID”, and the product ID of the product purchased by the member of the corresponding member ID is recorded in the “purchased product ID”.

  FIG. 10 shows functional blocks related to point retrofit processing in the second embodiment.

  In this case, when the POS register terminal 4 gives points at the time of accounting by presenting the membership card 6, as the purchase information S3, the store ID and receipt ID as receipt information, the purchase date and time, the purchase date and time, The amount of money, the given points, the purchased product ID that is the product ID to be purchased, and the member ID indicating the member to which the points are given are transmitted to the server device 1. In this case, the update unit 50 that has received the purchase information S3 creates a record of the receipt management information 132 in which the member ID and purchase product ID included in the purchase information S3 are “pointing member ID” and “purchase product ID”, respectively. Generate. Further, the update unit 50 generates a record of the purchase history information 133 in which the member ID and the purchased product ID included in the purchase information S3 are “member ID” and “purchased product ID”, respectively.

  On the other hand, if the member card 6 is not presented and the point is not given at the time of accounting, the POS register terminal 4 receives, for example, the store ID and receipt ID as receipt information, purchase date and time, as purchase information S3. The purchase price, the purchase merchandise ID that is the merchandise ID to be purchased, the points to be granted, and information indicating that the points have not been granted are transmitted to the server device 1. In this case, the server device 1 that has received the purchase information S3 sets the “point granting member ID” to “not yet” and records the receipt management information 132 with the “purchase product ID” as the purchase product ID indicated by the purchase information S3. Is generated.

  Further, the point calculation unit 52 performs an update process of the purchase history information 133 in addition to the calculation process related to the retrofit of the points described in the first embodiment. This will be described with reference to the flowchart of FIG.

  FIG. 11 is an example of a flowchart regarding a point retrofit process executed by the server device 1 in the second embodiment.

  First, the point grant request receiving unit 51 receives the point grant request S1 from the user terminal 3 through the communication unit 14 (step S211). If the member ID associated with the receipt information included in the point grant request S1 is not specified (step S212; Yes), the point calculation unit 52 is the same as steps S203 to S205 in FIG. 6 of the first embodiment. Steps S213 to S215 are executed. Thereafter, the point calculation unit 52 extracts the member ID and purchase product ID associated with the receipt information designated by the point grant request S1 from the receipt management information 132 (step S216). When the receipt management information 132 has the data structure shown in FIG. 8, the point calculation unit 52 sets the items “point granting member ID” and “purchased product ID” corresponding to the store ID and receipt ID specified by the point granting request S1. ], The member ID and the product ID are extracted respectively. Note that the member ID designated in step S215 is recorded in the item “point granting member ID” corresponding to the store ID and receipt ID designated by the point granting request S1.

  Then, the point calculation unit 52 adds a record in which the member ID acquired in step S216 and the purchased product ID are associated with the purchase history information 133 (step S217). Thereafter, the point calculation unit 52 generates response information S2 indicating that the point assignment by the retrofitting has been successful, similarly to step S207 of FIG. 6 (step S219). When the point calculation unit 52 determines that the member ID associated with the receipt information included in the point grant request S1 has been designated (step S212; No), the point calculation unit 52 executes point grant by retrofitting. Response information S2 indicating that it has not been generated is generated (step S218). And the result transmission part 53 transmits the response information S2 which the point calculating part 52 produced | generated by step S218 or step S219 to the user terminal 3 by the communication part 14. FIG.

[Effects of Second Embodiment]
According to the point management system 100 of the second embodiment, when points are retrofitted to a user who could not present the membership card 6 at the time of product purchase at a store, a purchase history record for the user is purchased. The information 133 can be suitably added. Thereby, it is possible to appropriately manage the purchase history of each member and suitably display past purchased products, display recommended products, collect data for customer analysis, and the like.

<Modification>
Next, modified examples of the first and second embodiments will be described. The following modifications may be applied in any combination to the first and second embodiments described above.

(Modification 1)
The user terminal 3 may store the digitized data of the electronic receipt 5 in the storage unit 33 and obtain receipt information based on the digitized data stored in the storage unit 33.

  In this case, the user terminal 3 manages the digitized data of the receipt 5 using, for example, a dedicated application that manages the digitized data of the receipt 5 or an application that performs point retrofit processing. Then, when the electronic data of the receipt 5 to be retrofitted with points is designated based on user input or the like, the user terminal 3 extracts the receipt information from the electronic data, and the first embodiment or The process of the second embodiment is executed. According to this aspect, the user can suitably request the server device 1 for retrofitting points even when the user does not own or issue the paper receipt 5.

(Modification 2)
The point management system 100 may retrofit points based on a receipt 5 possessed by a user who has not been issued a membership card 6 at the time of product purchase.

  In this case, the user terminal 3 of the user who has received the receipt 5 performs communication of data necessary for member registration for issuing a member ID with the server device 1 based on the user operation. The member ID is issued and the member ID is received from the server device 1. Thereafter, the user terminal 3 acquires receipt information from the receipt 5 based on a user operation, and transmits a point grant request S1 to the server device 1. According to this aspect, points can be retrofitted to a user who has not registered for membership, and membership registration can be favorably promoted.

(Modification 3)
The receipt information is not limited to the combination of the store ID and the receipt ID, and may be information that can uniquely identify each record (that is, each purchase in which points are generated) of the receipt management information 132. For example, when the receipt ID is a unique number that can uniquely identify the receipts 5 issued in all stores, the receipt information may be composed of only the receipt ID.

(Modification 4)
The server device 1 may set a time limit from a product purchase date that can be retrofitted with points.

  For example, when the server device 1 receives the point grant request S1 from the user terminal 3, the server device 1 identifies and identifies the purchase date and time corresponding to the receipt information indicated by the point grant request S1 by referring to the receipt management information 132. If the purchase date and time is more than a predetermined time before the current date and time, even if the corresponding “point granting member ID” is “not yet”, it is determined that points cannot be retrofitted and points cannot be given. Response information S2 to the effect is transmitted to the user terminal 3. By doing in this way, the server apparatus 1 can set suitably the time limit in which the point can be retrofitted.

  In another example, the server device 1 communicates with the POS register terminal 4 when the receipt 5 is issued by the POS register terminal 4 and notifies the POS register terminal 4 of a password with an expiration date, so that the password becomes receipt information. The printed receipt 5 is printed on the POS register terminal 4. Thereafter, when the point grant request S1 is received from the user terminal 3, the server device 1 is within the expiration date that allows point addition based on the receipt information (that is, the password with an expiration date) included in the point grant request S1. It is determined whether or not. If the server device 1 is outside the expiration date for which points can be retrofitted, the server device 1 determines that the points cannot be retrofitted and transmits response information S2 to the effect that the points could not be granted to the user terminal 3. To do. By doing in this way, the server apparatus 1 can set suitably the time limit in which the point can be retrofitted.

(Modification 4)
The server device 1 may reduce the points to be added later according to the elapsed date and time from the purchase date and time of the product.

  In this case, for example, the server device 1 sets the value of the item “granting point” of the receipt management information 132 in which “point granting member ID” is “not yet” to a predetermined value or a predetermined rate at predetermined intervals (for example, every day). The receipt management information 132 is updated so as to decrease only by the amount. In another example, when the server device 1 receives the point grant request S1 from the user terminal 3, the server device 1 identifies the purchase date and time corresponding to the receipt information indicated by the point grant request S1 with reference to the receipt management information 132. Thus, an elapsed date and time from the purchase date and time is calculated. Then, the server device 1 performs a calculation to increase the subtraction amount of the grant point recorded in the item “grant point” of the corresponding receipt management information 132 as the elapsed time is longer, and the calculated point is set to the member information 131. Add to the number of points.

(Modification 5)
The server device 1 makes a point grant request from the distance between the transmission position of the point grant request S1 by the user terminal 3 and the location of the store where the product was purchased (also simply referred to as “movement distance L”) and the purchase date and time of the product. Based on the elapsed time until S1 is received (also simply referred to as “elapsed time T”), processing for determining an unauthorized point grant request S1 may be performed.

  In this case, for example, the server device 1 stores in advance store location information corresponding to each store ID. Then, the user terminal 3 includes the current position information generated by the output of, for example, a GPS receiver in the point grant request S1 and transmits it to the server device 1. Then, the server device 1 that has received the point grant request S1 calculates the elapsed time T from the receipt information included in the point grant request S1 and the purchase date and time information associated with the receipt management information 132. Moreover, the server apparatus 1 calculates the moving distance L based on the location information of the store corresponding to the store ID included in the received receipt information and the current location information of the user terminal 3 included in the point grant request S1. . Then, the server device 1 calculates the moving speed by dividing the moving distance L by the elapsed time T, and when the moving speed is equal to or greater than a predetermined value, the point grant request S1 is issued from a position where it cannot physically move. It is determined that it has been transmitted, and response information S2 indicating that points cannot be added is transmitted to the user terminal 3. By doing in this way, the server apparatus 1 can suppress suitably the point addition by the unauthorized point grant request | requirement S1.

(Modification 6)
The server device 1 may include, as a necessary condition for retrofitting points, including image data obtained by capturing a part of the purchased product (for example, a bar code display part) or the whole in the point grant request S1.

  In this case, when there is a user input indicating that the point grant request S1 should be transmitted, the user terminal 3 captures a predetermined portion (for example, a place where a product such as a barcode can be identified) or the whole of the purchased product. A guidance for prompting an operation for shooting is output. Then, the user terminal 3 includes the data of the image captured by the camera 36 in the point grant request S1 and transmits it to the server device 1.

  When the server device 1 receives the point grant request S1 from the user terminal 3, the server device 1 identifies a product ID by performing a known image analysis process on the image data included in the point grant request S1, and the identified product ID Is included in the item “purchased product ID” of the receipt management information 132 associated with the receipt information included in the point grant request S1. Then, when the specified product ID is included in the item “purchased product ID” of the receipt management information 132, the server device 1 determines that the point grant request S1 has been transmitted from the user terminal 3 of the authentic purchaser, The response information S2 indicating that the point has been added is transmitted to the user terminal 3. On the other hand, if the specified product ID is not included in the item “purchased product ID” of the receipt management information 132, the server device 1 determines that there is a possibility that an unauthorized point grant request S1 has been transmitted, and adds the points afterwards. Response information S2 to the effect that cannot be transmitted to the user terminal 3. Note that when the specified product ID is not included in the item “purchased product ID” of the receipt management information 132, the server device 1 may perform a process of reducing the granted points instead of not adding the points.

(Modification 7)
When the server apparatus 1 receives answer information indicating an answer to a predetermined question survey (questionnaire) item, the server apparatus 1 may increase the number of points given by the retrofit points by a predetermined number or a predetermined rate.

  In this case, for example, the server device 1 transmits predetermined display information to the user terminal 3 to display the questionnaire items and the input columns on the screen of the user terminal 3. In this case, the server device 1 may transmit information on the above-described questionnaire items after receiving the point grant request S1, and at a predetermined timing (for example, when an application is installed) before receiving the point grant request S1. May be transmitted. And the server apparatus 1 is added to the number of points of the member information 131 when the response information to the questionnaire is received from the user terminal 3 after receiving the point grant request S1 or the server apparatus 1 together with the point grant request S1. Increase points. Thereby, the reply of a questionnaire can be accelerated | stimulated suitably.

(Modification 8)
The products handled by the point management system 100 need not be limited to books. For example, the point management system 100 may deal with music and movie playback media and various other products in addition to or instead of books.

(Modification 9)
The server device 1 may be composed of a plurality of servers. For example, the server device 1 may be composed of one or more servers that manage databases such as the member information 131 and the receipt management information 132, and one or more servers that execute the processing of FIG. 6 or FIG. . In this case, information necessary for processing assigned to each server is exchanged between the servers. The plurality of server devices 1 in this case are examples of the “point management device” and the “purchase history generation device” in the present invention.

(Modification 10)
In the above-described embodiment, the purchase information S3 transmitted from the POS register terminal 4 to the server device 1 includes information on the grant points. Instead of this, the server device 1 receives purchase information S3 that does not include information on the grant points from the POS register terminal 4, and calculates the grant points based on the purchase price information included in the purchase information S3. Good.

  In this case, for example, the server device 1 stores in the storage unit 13 rule information (for example, information that defines a rule with a predetermined percentage of the purchase amount as the grant point) for calculating the grant point from the purchase amount. Grant points are calculated based on the rule information. The rule information described above may be updated as appropriate, or may be a rule that determines a point calculation rule for each period. In this case, for example, the server device 1 can flexibly determine the grant points so that the ratio of the grant points generated with respect to the purchase amount is high during a predetermined campaign period.

  In this modification, the POS register terminal 4 may receive the information on the grant points from the server device 1 before issuing the receipt 5 after transmitting the purchase information S3 to the server device 1. Thereby, the POS register terminal 4 can issue the receipt 5 on which the information of the grant points is printed. In this modification, the POS register terminal 4 is an example of a “terminal of a store that issues a receipt” in the present invention. The control unit 15 of the server device 1 is an example of “grant point calculation means”.

DESCRIPTION OF SYMBOLS 1 ... Server apparatus 2 ... Communication network 3 ... User terminal 4 ... POS register terminal 100 ... Point management system 131 ... Member information 132 ... Receipt management information 133 ... Purchase history information

Claims (15)

For each purchase of a product, the receipt information for identifying the issued receipt, the grant points to be granted for the purchase, and whether or not the grant points are added to the possession points for each member are determined. Association means for associating and storing the determination information for storage in the storage means;
Receiving means for receiving receipt information for identifying the issued receipt and member identification information from the terminal device;
Based on the determination information associated with the receipt information received by the receiving means, a point calculation means for adding the grant points associated with the receipt information to the member possession points indicated by the member identification information;
A point management device comprising:   The associating means associates, as an initial value of the determination information, information for determining whether or not the grant points are added to the holding points at the time of purchase of the product with the receipt information and the grant points, The point management apparatus according to claim 1, wherein the point management apparatus is stored in a storage unit.   The point calculation means updates the determination information associated with the grant point to information indicating that the grant point has been added to the possession point when the grant point is added to the possession point. The point management device according to claim 1 or 2.   The association means stores the member identification information in the storage means in association with the receipt information and the grant point as the determination information when the grant point has been added to the possession point. The point management device according to any one of claims 1 to 3.   The said receipt information contains the identification information of the store which issued the said receipt, and the identification information which the said store provided with respect to the said receipt, The any one of Claims 1-4 characterized by the above-mentioned. The point management device described. A purchase history generation means for generating a purchase history of the product for each member;
The storage means stores product information about the purchased product together with the receipt information, the grant points, and the determination information.
The said purchase history production | generation means adds the said merchandise information to the said purchase history with respect to the member which the said member identification information shows after the said grant point is added to the said holding | maintenance point. Point management device given in any 1 paragraph.   The point management according to any one of claims 1 to 6, wherein the point calculation means reduces the granted points to be added to the possessed points according to an elapsed time since the purchase of the product. apparatus.   The said point calculating means does not add the said grant point to the said holding | maintenance point, when the elapsed time from the purchase of the said product becomes more than predetermined time, The said grant point is characterized by the above-mentioned. Point management device.   The said point calculating means increases the said grant point added to the said holding | maintenance point, when the answer information with respect to a predetermined | prescribed question survey is received from the said terminal device. The point management device described. The receiving means further receives position information of the terminal device from the terminal device;
The point calculation means is based on the distance between the terminal device and the store based on the location information of the terminal device and the location information of the store where the product was purchased, and the elapsed time since the purchase of the product, The point management apparatus according to claim 1, wherein it is determined whether or not the addition point needs to be added to the possession point. The storage means stores product information about the purchased product together with the receipt information, the grant points, and the determination information.
The receiving means further receives image data obtained by photographing all or part of the product from the terminal device,
When the product determined based on the image data does not match the product indicated by the receipt information received by the receiving unit and the product information associated in the storage unit, the point calculation unit is configured to add the given point to the possession point. The point management device according to claim 1, wherein the point management device is not added.   The grant point calculation means which calculates the grant point based on the information on the purchase price of the product received from the terminal of the store which issues the receipt is further provided. The point management device described in 1. A control method executed by the point management device,
For each purchase of a product, the receipt information for identifying the issued receipt, the grant points to be granted for the purchase, and whether or not the grant points are added to the possession points for each member are determined. An association step of associating and storing the determination information for storage in the storage means;
A receiving process for receiving receipt information for identifying the issued receipt and member identification information from the terminal device;
Based on the determination information associated with the receipt information received in the reception step, a point calculation step of adding the grant points associated with the receipt information to the member possession points indicated by the member identification information;
A control method characterized by comprising:   A program that causes a computer to function as the point management device according to any one of claims 1 to 12. A purchase history generation means for generating a purchase history of products for each member;
Relating receipt information for identifying issued receipts for each purchase of a product, product information relating to the product, and determination information for determining whether or not a purchase history is generated for each member Association means for storing in the storage means;
Receiving means for receiving receipt information for identifying the issued receipt and member identification information from the terminal device;
The purchase history generation means adds the product information associated with the receipt information received by the reception means to the purchase history for the member indicated by the member identification information based on the determination information. Purchase history generator.

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