JP2019139723A - Self-order payment service system and method - Google Patents

Abstract

To provide a self-order payment service system which allows a customer to operate his/her portable terminal for determining a position where the customer is seated, pay a fee without going to a cash desk, and take out a cuisine or wait the cuisine at a restaurant, or a food court.SOLUTION: A self-order payment service system comprises: an entry information management part for scanning a seating identification label which is stuck to a seat by a customer using an order/payment application and transporting the same to a self-order payment service part for managing store information/cuisine information/seat identification label in use of a store management application part, processing reception information for replying cuisine information; an order payment information management part for selecting the received cuisine, ordering the same and replying the same, then processing the received order and then replying payment means information; and a cookroom management part for processing payment of a fee without going to a cash desk by selected payment means and a cooked state of the ordered cuisine and notifying of them. By use of the order/payment application, the cuisine is identified and received.SELECTED DRAWING: Figure 1

Description

  The present invention uses an ordering / payment application installed on a mobile terminal by a customer at a restaurant or a food court, specifies a store seat, enters a store, selects a received dish from the store, and places an order. The present invention relates to a so-called self-order / payment order / payment service system and an order / payment method performed by the corresponding order / payment system.

  When a customer places an order at a restaurant, the store clerk is usually called to the table and the order is often made. Since the clerk is often in charge of serving, etc., labor costs are incurred. At the food court, customers line up in front of the store, order food, get a call bell, return to their seats, wait for cooking to be completed, and go to get food. An investment in call bell equipment is required.

JP 2016-28355 A

  In the case of the system disclosed in Patent Document 1, customer identification information and store entry information are specified by installing a reading device on a table and allowing a customer to approach his mobile terminal. A customer who enters the store makes an order by operating the portable terminal, and himself goes to get food. The restaurant also has advantages in that it eliminates order mistakes and reduces the burden.

  However, the capital investment cost of the reader installed on the table in Patent Document 1 is high, and the installation and maintenance are also expensive. It cannot be denied that it is not suitable for store operation in a shared place.

  Accordingly, the inventor of the present application has invented a self-order / payment service system and an order / payment method performed by the self-order / payment service system without using a reader for acquiring customer information.

  1 of the present invention is a self-ordering / payment service system in a restaurant or food court, where a store management application unit that manages store information to be installed in a store terminal, a customer specifies seat information, A self-ordering / ordering / payment department that orders and pays without a cash register, and a self-ordering / payment service department that manages information about dishes ordered and paid by customers Payment service system.

  2 of the present invention is that the self-ordering / payment service system uses the operation management application in the store, inputs the store information, transmits it to the restaurant management unit, receives and processes the information, and stores it in the information storage unit. A restaurant management unit for storing, a seat identification label management unit for receiving and processing seat identification information input to the operation management application, creating a seat identification label and storing it in the information storage unit, and the operation management application The restaurant dish management unit that receives and processes the store dish information input to the store, stores it in the information storage unit, the seat identification label that can identify the store information and seat information to be pasted on the store seat, and the customer's own mobile terminal The order / payment app with customer information to be installed and the customer use the order / payment app to send store seat information acquired from the customer information and the seat identification label affixed to the seat to the store entry information management unit The store information is generated based on the received information and stored in an information storage unit, and the store information management unit that returns the store data and cooking information of the store acquired from the restaurant dish management unit; The customer uses the order / payment application to select and order a dish from the received dish information, sends the ordered dish and the received store entry data to the order / payment information management unit, and places an order based on the received information. The data is created and stored in the information storage unit, and the order / payment information management unit for returning the order data and the payment method information of the store acquired from the restaurant management unit, and the customer selects the order / payment application. The payment method is selected from the received payment method information, the fee is paid without a cash register, the payment information and the received order data are transmitted to the order / payment information management unit, and the payment data is based on the received information. The order / payment information management unit that sends the payment data back to the information storage unit, and the cooking management application of the kitchen terminal receives and displays the kitchen data created in the kitchen management unit, and the changed cooking The kitchen management unit that sends the state and the cooking location number entered to the kitchen management unit, updates the kitchen data based on the received data and stores it in the information storage unit, and the store received from the self-order / payment service unit In-store management app for store clerk mobile terminal that processes and displays data, order data, payment data, kitchen data, and cooking status of custom dishes received from kitchen manager by the customer using the order / payment app Displays the location number of the dish, compares the number with the number identified from the number label at the location of the dish, sends the compliance information to the kitchen management unit, updates the information and updates the information It has the kitchen management part memorize | stored in a memory | storage part, It is characterized by the above-mentioned.

  3 of the present invention is that the seat identification label management unit creates a QR code from store seat information that can specify a store and a seat position registered in the restaurant management unit, and the QR code or the registered store sign image and store seat Based on the information, a seat identification label is created and stored in the information storage unit.

  Invention 4 of the present application is that the seat identification / order / payment unit uses the order / payment application to scan a seat identification label affixed to the seat, and stores the customer information and the store seat information extracted from the scanned image as store entry information. It transmits to a management part, or customer information and the said scanned image are transmitted to a store entrance information management part, and it is requested to take out store seat information from the scanned image.

  According to the fifth aspect of the present invention, the store entrance information management unit enters the store based on the received customer information and the store seat information, or based on store seat information obtained by analyzing the customer information and the scanned image. Data is created and stored in an information storage unit, and dish information of the store or list information of stores using the shared place is returned.

  According to the sixth aspect of the present invention, the order / payment application uses the order / payment application by the customer, receives the arrangement location number of the cooked dish from the kitchen management unit, scans the number label at the arrangement location, and identifies The received number is compared with the received number, the matching information is transmitted to the kitchen management unit, the update of the kitchen data is requested, and the permission to receive the dish is received.

  7 of the present invention is a procedure for executing the self-order / payment service system according to any one of the above (0007) to (0012). (Procedure 1) The store uses an operation management application, and the restaurant management unit Communicate and register store information and seat information, communicate with restaurant food management unit to register store food information and store in the information storage unit. (Procedure 2) The store uses the operation management application, Communicate with the seat identification label management unit to create a seat identification label, print it, and store it in the information storage unit. (Procedure 3) The customer uses the order / payment application, and the customer identification and the seat identification affixed to the seat Store seat information retrieved by scanning the label is transmitted to the store information management unit, store data is created and stored in the information storage unit, and the dish information provided by the store is downloaded and displayed on the application. ,(hand 4) The customer uses the order / payment application to select and order the food, send it to the order / payment information management unit, create order data, store it in the information storage unit, and use the store (Step 5) The customer uses the order / payment application, selects the payment means, pays a fee without a cash register, and pays the payment result with the order / payment information. (Step 6) The kitchen processing unit creates kitchen data based on the order data and payment data acquired from the information storage unit and stores them in the information storage unit. (Procedure 7) The cooking management application stores and displays the kitchen data from the kitchen processing unit, and transmits the changed cooking state and the input cooking place number to the kitchen processing unit for information. Memory (Step 8) The customer uses the order / payment application to receive the location number of the cooked dish from the kitchen processing unit, scans the number label at the location, takes out the number, Comparing with the received number, the matching information is transmitted to the kitchen management unit and stored in the information storage unit, so that the dish can be received.

  By comprising like this invention, a shop produces a seat identification label previously and affixes it on a seat. Customers can use the ordering / payment app on their mobile devices to scan the seat identification label on the seats in the store or common area, enter the store, order food, and pay without a cash register At the same time, when cooking is completed, the number of the location is notified to the mobile terminal of the customer and the store clerk at the stage of placement at the assigned location. When serving on their own, the customer goes to a designated place for food. When the store clerk serves, the store clerk carries the dish to the customer's seat. The customer can use the order / payment application to scan the number label at the arrangement location, and to definitely take a dish in comparison with the received number.

  When a plurality of restaurants such as food courts use a shared place, after a customer determines a seat, a list of stores can be displayed on the order / payment application and the customer can be selected.

  When a customer uses an order / payment application and selects a payment method and pays a fee, the customer's credit card number or bank account number is not stored in the order / payment application. The payment means is a credit card, electronic money or virtual currency registered by the store. Payment is made by communicating with other payment apps installed on the mobile device. Since customer information is stored in the store entry information management unit when a store is decided, postpayment is possible, but payment is preferably made in advance.

  In order to facilitate operations in stores and kitchens, the operation management application and cooking management application are not dedicated applications, and a web browser can be used.

  Since the seat information on which the customer is seated when receiving the order for the food is also received, the cooked food can be served by the store clerk. When the food court is crowded, customers can order and receive food without having to line up in front of the store, thereby increasing customer satisfaction.

  According to said structure, the data of the food which the customer consumed in the different store can be analyzed now. A restaurant having multiple stores can immediately count the dishes sold by all stores.

  By using the self-ordering / payment service system and ordering / payment method of the present invention, a customer can sit on a seat and order, pay and receive dishes. By simply investing in inexpensive general-purpose mobile terminal hardware, stores can provide food and collect fees without store staff intervention.

It is an example of the conceptual diagram which shows the structure of the self order and payment service system of this invention. It is a figure which shows typically an example of a restaurant management function list screen. It is a figure which shows an example of a shop management function screen typically. It is a figure which shows an example of a seat management function screen typically. It is a figure which shows typically an example of a restaurant cooking management function screen. It is a figure which shows typically an example of a seat identification label management function screen. It is a figure which shows typically an example of a QR code seat identification label. It is a figure which shows an example of an image seat identification label typically. It is a figure which shows an example of a shop code seat identification label typically. It is a figure which shows typically an example of the function list of an order / payment application. It is a figure which shows an example of an initial scan function screen typically. It is a figure which shows an example of a restaurant selection function screen typically. It is a figure which shows an example of a dish display function screen typically. It is a figure which shows an example of a self-order function screen typically. It is a figure which shows an example of a self payment function screen typically. It is a figure which shows an example of an order status list function screen typically. It is a figure which shows an example of a cooking completion notification function screen typically. It is a figure which shows an example of a tray number scanning function screen typically. It is a figure which shows typically an example of the number label of the tray which puts a dish. It is a figure which shows typically an example of the store management function screen for shop assistants. It is a figure which shows an example of a cooking management function screen typically. It is a flowchart which shows typically an example of the process of a self-order and payment service system.

  An example of the overall configuration of the self-order / payment service system 1 of the present invention is schematically shown in FIG. In the self-ordering / payment service system of the present invention, the self-ordering / payment service unit 4 used by restaurants, food courts, operating companies, the operation management application 21 installed in the store management terminal, and the seat identification to be attached to the store seat Download the label 31, the order / payment application 32 to be installed on the customer mobile terminal, the in-store management application 22 to be installed on the clerk mobile terminal, the cooking management application 23 to be installed on the kitchen terminal installed in the kitchen, and the app App store 5 is used.

  The self-order / payment service unit 4 includes a restaurant management unit 41 such as store registration and change, a seat identification label management unit 42 such as creation and change of a seat identification label to be attached to a store seat, and registration and change of dishes. Restaurant management section 43, store entrance information management section 44 such as a process of entering a store based on customer seat information and store seat information obtained by a customer scanning a seat identification label, and a dish using an order / payment application An order / payment information management unit 45 that processes the payment of orders and charges, and a kitchen management unit 46 that manages cooking instructions for ordered foods, manages the location number of completed dishes, and notifies customers and store staff of the arranged dishes And an information storage unit 47 for storing all the information.

  The application store 5 is a mobile terminal application download service. For example, an app store run by Apple. The order / payment application 32, the operation management application 21, the cooking management application 22, and the in-store management application 23 are updated to the application store 5 in advance.

  Each means in the present invention is only logically distinguished in function, and may be physically or practically the same area.

  The operation management application 21 is downloaded from the app store 5 and installed in the store management terminal. The store management function (F210) such as store registration or change, the seat management function (F211) such as seat registration or change, It has functions of a store dish management function (F212) such as store dish registration and change, and a seat identification label management function (F213) such as creation and printing of a seat identification label. FIG. 2 schematically shows an example of the restaurant management function. If no application is used, a process similar to the above-described application can be realized using a so-called web browser.

  The store management function (F210) is activated by the operation management application 21 and displays the store management function. It has functions for displaying, registering, updating, and deleting stores. One restaurant has a plurality of stores. If a shared place number is designated, it becomes a store in the shared place (food court). When the setting of the shared place number, the selection of the payment method, the designation of the two serving methods (the clerk carries, the customer comes to pick up), and the input of other store items on the screen are completed, the restaurant management unit 41 is reached. Hand over and request processing. The payment means is a credit card, electronic money, virtual currency, or the like. The input store information is also stored in the information storage unit 47. FIG. 3 schematically shows an example of the store management function.

  The seat management function (F211) is activated by the operation management application 21 and displays the seat management function. It has functions for displaying, registering, updating and deleting seat numbers. Give each seat a seat number. The seat number list on the screen is separated by commas. When the input of the seat number list is completed, it is handed over to the restaurant manager 41 to request processing. The inputted seat number list is stored in the information storage unit 47. FIG. 4 schematically shows an example of the seat management function.

  The store dish management function (F212) is activated by the operation management application 21 and displays the store dish management function. It has functions for displaying, registering, updating, and deleting store dishes. In order to display on the initial screen, an initial screen display item is provided. Cooking photos are desirable. When the input of the restaurant food item is completed, it is handed over to the restaurant food management unit 43 to request processing. The inputted store dish information is also stored in the information storage unit 47. FIG. 5 schematically shows an example of the store dish management function.

  The seat identification label management function (F213) is activated by the operation management application 21 and displays the seat identification label management function. It has functions of displaying, creating and printing seat identification labels. Since one seat identification label corresponds to one seat number, the store code and the seat number can be taken out from the seat identification label. There are three types of seat identification labels: use of store sign images, use of QR codes, and use of store codes, and only one can be designated. Use of store sign images involves uploading images. In the case of using the QR code, the store code and seat number information are included in the generated QR code. When the input of the item of the seat identification label is completed, it is transmitted to the seat identification label management unit 42 to request processing. The input seat identification label information is stored in the information storage unit 47. FIG. 6 schematically shows an example of the seat identification label management function.

  The seat identification label 31 is a seat identification label that is created in the seat identification label management unit 42 and is affixed to the seat. There are three types of use: QR code use, store sign image use, and store code use. The seat identification label is scanned by the order / payment application 32 to obtain a scanned image. From the scanned image, a store code and a seat number can be taken out by processing by the order / payment application 32 or the store entry information management unit 44. FIG. 7 schematically shows an example of using a QR code. FIG. 8 schematically shows an example of use of the store sign image. FIG. 9 schematically shows an example of using the store code.

  The order / payment application 32 is downloaded from the app store 5, installed on the customer portable terminal, and an initial scan function (F320) for scanning the seat identification label, and a restaurant selection for selecting a store from a list of stores in the shared place A function (F321), a dish list display / selection dish display function (F322), a self-order function (F323) for ordering a selected dish, a self-payment function (F324) for selecting a payment means, and a payment means A fee payment function (F325) for paying a fee, an order status list function (F326) for displaying the cooking progress of the ordered food, a food notification function (F327) for displaying a notification of completed food from the kitchen management unit, It has a function of a tray number scanning function (F328) for scanning the number label of the food arrangement place. FIG. 10 schematically shows an example of a function list of the order / payment application.

  The initial scan function (F320) is displayed after the order / payment application 32 is activated. The customer uses the initial scan function to scan the seat identification label 31 and obtain a scanned image. The store code and seat number are taken out from the image and set in the store code and seat number items. In the case of the QR code type, the QR code in the image is decoded by the order / payment application 32, and the store code and seat number are taken out. In the case of a type other than the QR code, the image is transmitted to the store entrance information management unit 44, and a request for taking out the store code and the seat number is made. The store entry information management unit 44 identifies and acquires a store code and a seat number from the image. Store code and seat number can be entered manually. The store is executed, the store code, seat number, and customer information are passed to the store information management unit 44, and a store entry process is requested. The store entry information management unit 44 creates store entry data based on the received information and stores it in the information storage unit 47. When entering the store, the store entry data and the store list or the dish list are returned to the order / payment application 32, and the next store selection function (F321) or the dish display function (F322) is changed. FIG. 11 schematically shows an example of the initial scan function.

  The store selection function (F321) displays the received store list when a plurality of stores such as food courts use a shared place. The customer selects one store and enters the store. The received store entry data and the selected store information are transferred to the store entrance information management unit 44 to request processing. The store information in the store entry data is stored as updated, returned to the order / payment application 32, and transits to the dish display function (F322). FIG. 12 schematically shows an example of the store selection function.

  The dish display function (F322) receives the dish list of the store that the order / payment application 32 enters from the restaurant dish management unit 43 and displays it on the screen. Preferentially display dishes for which the initial screen display was specified during registration. After the customer selects a dish that the customer wants to order, the order is executed and a transition is made to the self-order function (F323). FIG. 13 schematically shows an example of the dish display screen.

  The self-ordering function (F323) displays the total amount of the selected dish and the settled dish. After the customer designates the catering method, the fee payment function is executed, and a transition is made to the self-payment function (F324). When the post-payment function is executed, a transition is made to the order status list function (F326). Before the screen is changed, the entrance data received from the entrance information management unit 44 and the ordered dish information are transmitted to the order / payment information management unit 45. The order / payment information management unit 45 creates order data based on the received information and stores it in the information storage unit 47. The generated order data is also returned to the order / payment application 32. FIG. 14 schematically shows an example of the self-ordering function.

  The self-payment function (F324) communicates with the restaurant management unit 41, acquires a list of payment means that can be used by the store that has entered the store, and displays the list on the screen. The customer selects a payment instrument and executes a payment function. The store's deposit account information and the payment amount are passed to the fee payment function 325 and the payment is completed. When payment completion information is received from the fee payment function (F325), order data and payment completion information are transmitted to the order / payment information management unit 45. The order / payment information management unit 45 creates payment data based on the received information and stores it in the information storage unit 47. The generated payment data is also returned to the order / payment application 32. If payment is successful, the process proceeds to the order status list function (F326). FIG. 15 schematically shows an example of the self-ordering function.

  The fee payment function (F325) calls the payment application of the payment means installed in the customer terminal, passes the deposit account information and amount of the store, requests payment, and waits for the payment result.

  The order status list function (F326) acquires cooking progress information of the food ordered from the kitchen management unit 46 and displays it on the screen. If there is any unpaid payment, the self-payment function (F324) can be entered. If an additional order is placed, the display can change to the dish display function (F322). If payment is completed and food is received, the store can be closed. When the store entry is completed, the store entry data is transmitted to the store information management unit 44. The store entry information management unit 44 updates the received data and stores it in the information storage unit 47, and ends the current store entrance. FIG. 16 schematically shows an example of the order status list function.

  The cooking notification function (F327) displays the notification of cooking received from the kitchen management unit 46 on the screen. When scanning of the number label at the arrangement place is executed, a transition is made to the tray number scanning function (F328). FIG. 17 schematically shows an example of the dish notification function.

  When receiving a dish, the tray number scanning function (F328) displays a screen for scanning the number label at the dish placement location. The customer scans the QR code in the number label to retrieve the location number. The extracted number is compared with the number received from the kitchen management unit 46, and a request is made to send the matching information to the kitchen management unit 46 and receive it. FIG. 18 schematically shows an example of the tray number scanning function. FIG. 19 schematically shows an example of the number label of the dish arrangement location.

  The in-store management application 23 has a function of displaying information such as the cooking progress of the ordered food in the store, downloaded from the app store 5 and installed in the clerk mobile terminal. The store entrance information management unit 44, the order / payment information management unit 45, and the kitchen management unit 46 communicate with each other to acquire store entrance information, order / payment information, and cooking progress information of the ordered food, and display them on the screen. If there is cooked food to be delivered to the customer, the food is carried to the customer according to the location number and seat number. FIG. 20 schematically shows an example of the in-store management application 23.

  The cooking management application 22 is downloaded from the app store 5 and installed on the kitchen terminal, and has a function of displaying information such as cooking progress of the ordered food in the store. It communicates with the kitchen management unit 46 and displays the cooking progress information of the acquired dish on the screen. When cooking is started, the cooking state is changed to cooking. When cooking is completed, the state of cooking is completed, the number of the cooking location is input, and the cooking status and the location number are transmitted to the kitchen management unit 46. The kitchen management unit 46 processes the received information and stores it in the information storage unit 47. FIG. 21 schematically shows an example of the cooking management application 22. In the case where an application is not used, processing similar to that of the above-described application can be realized using a so-called web browser.

  The restaurant management unit 41 receives the store information input to the operation management application 21, processes it, and stores it in the information storage unit 47. Store information includes store identification information (store code) that can identify the store, store name, restaurant code, restaurant name, store address, deposit account information, shared place number, distribution method, payment method list, seat list, etc. Is good, but is not limited to this. Store information stored here is used for other management units and mobile terminal applications.

  The seat identification label management unit 42 creates and prints a seat identification label for identifying the place where the customer is seated. Seat identification label information corresponding to the seat is created and stored in the information storage unit 47. There are three types of created labels: use of QR codes, use of store sign images, and use of store codes. The QR code can be used to extract the store code and seat number from the QR code. The other two types can extract the store code and seat number by analyzing the image.

  The restaurant food management unit 43 receives the information of the food ordered for each store input to the operation management application 21, processes it, and stores it in the information storage unit 47. As cooking information, identifiable cooking identification information (cooking code), cooking name, cooking photo, unit price, display of initial screen, and the like may be stored, but the cooking information is not limited thereto. The cooking information stored here is used for the other management unit and the mobile terminal application.

  The store entry information management unit 44 receives store entry information from the order / payment application 32, creates or updates store entry data based on the customer information, store code, and seat number in the store entry information, and stores the information storage unit 47. To remember. Further, the scanned image received from the order / payment application 32 is analyzed, and the store code and seat number are extracted and returned. The store entry data and store information or store list are returned to the order / payment application 32.

  The order / payment information management unit 45 receives the order information from the order / payment application 32, creates order data based on the store entry data and the dish code in the order information, and stores the order data in the information storage unit 47. Return the order data to the order / payment application 32. Further, payment data is created based on the order data received from the order / payment application 32 and payment completion information, and stored in the information storage unit 47. The payment data is returned to the order / payment application 32.

  The kitchen management unit 46 checks the order data and payment data stored in the information storage unit 47, creates kitchen data from a dish that can be cooked, and stores it in the information storage unit 47. In addition, information such as the changed cooking state and the input arrangement place number is received, and the kitchen data is updated.

  The information storage unit 47 includes information input to the store management application unit 4, store entry data generated by the store entrance information management unit 44, order data / payment data generated by the order / payment information management unit 45, and the kitchen management unit 46. The generated kitchen data is stored.

  Next, an example of the processing process of the self-order / payment service system 1 in this embodiment will be described with reference to the flowchart of FIG.

  The customer activates the order / payment application 32 installed on his / her mobile terminal (S100) to display the initial scan screen (FIG. 11). The seat identification label affixed to the seat on which the customer is seated using the application is scanned (S105). The store code and seat number (S110) extracted from the image obtained by scanning by the application or the image is transmitted to the store entry information management unit 44, and it is determined whether or not a plurality of stores are displayed (S115) from the return value. In the case of a single store, a list of store dishes is displayed (S125). In the case of a plurality of stores, one store is selected from the store list (S120) where the customer is displayed, and a list of store dishes (S125) is displayed. Up to this point, store entry data is generated in the store entrance information management unit 44. When a customer selects a dish and places an order (S130), order information is transmitted to the order / payment information management unit 45, and order data is created. In the case of prepayment (S135), when the customer selects and pays one payment method from the displayed payment method list (S140) (S145), the payment information is transmitted to the order / payment information management unit 45, and payment data Is created. The kitchen management unit 46 checks the order data, creates kitchen data from the cookable food, and displays it on the cooking management application. When cooking of the custom dish is completed, the kitchen management unit 46 notifies the customer of the location number of the dish (S150). The customer scans the number label of the arrangement location (S155), and if it matches the retrieved number and the received number, the order is completed (S160). If the order is continued, the process returns to the dish selection and order screen (S130). It is determined whether there is any unpaid payment (S165). If there is any unpaid payment, the fee is settled and paid (S170). When payment is completed, end the current entry.

1: Self-order / payment service system 2: Store management application unit 3: Seat identification / order / payment unit 4: Self-order / payment service unit 5: App store 21: Operation management application 22: Cooking management application 23: In-store management application 31: Seat identification label 32: Order / payment application 41: Restaurant management unit 42: Seat identification label management unit 43: Restaurant food management unit 44: Store information management unit 45: Order / payment information management unit 46: Kitchen management Unit 47: storage management unit

Claims (7)

  A self-ordering / payment service system for restaurants, food courts, etc., with a store management app that manages store information installed on store terminals, and customers can identify seat information, order dishes, and without cashiers A self-order / payment service system comprising: a seat specification / order / payment unit for paying a fee, and a self-order / payment service unit for managing information about dishes ordered and paid by customers. The self-order / payment service system includes:
The store uses the operation management application, inputs the store information and transmits it to the restaurant management unit, receives and processes the information, and stores the information in the information storage unit;
A seat identification label management unit that receives and processes the seat identification information input to the operation management application, creates a seat identification label, and stores it in an information storage unit;
The restaurant dish management unit that receives and processes the store dish information input to the operation management application and stores it in the information storage unit;
A seat identification label that can identify store information and seat information to be attached to the store seat;
An order / payment app with customer information to be installed on the customer's own mobile device,
A customer uses the order / payment application to send store seat information acquired from the customer information and a seat identification label affixed to the seat to the store entrance information management unit, and creates store entrance data based on the received information to obtain information Stored in a storage unit, the store entrance information management unit that returns the store entrance information and the dish information of the store acquired from the restaurant dish management unit,
The customer uses the order / payment application to select and order a dish from the received dish information, sends the ordered dish and the received store entry data to the order / payment information management unit, and based on the received information An order / payment information management unit that creates order data, stores the order data in an information storage unit, and returns payment information of the store acquired from the order data and restaurant management unit;
The customer uses the order / payment application, selects a payment method from the received payment method information, pays the fee without a cash register, sends the payment information and the received order data to the order / payment information management unit, and receives the payment An order / payment information management unit that creates payment data based on the information, stores the payment data in an information storage unit, and returns the payment data;
The kitchen management application of the kitchen terminal receives and displays the kitchen data created in the kitchen management unit, transmits the changed cooking state and the input cooking location number to the kitchen management unit, and kitchen data based on the received data Updating the kitchen and storing it in the information storage unit;
An in-store management application for a clerk mobile terminal that processes and displays store entry data, order data, payment data, and kitchen data received from the Self Order / Payment Service Department,
The customer uses the order / payment application to display the cooking state of the order dish received from the kitchen management unit and the location number of the completed dish, and the number identified from the number and the number label at the dish location A kitchen management unit that transmits conformity information to the kitchen management unit, updates the information, and stores the updated information in the information storage unit;
The self-ordering / payment service system according to claim 1, further comprising: The seat identification label management unit
A QR code is created from store seat information that can specify the store and seat position registered in the restaurant management unit, and a seat identification label is created based on the QR code or the registered store sign image and store seat information, and the information storage unit Remember
The self-order / payment service system according to claim 1 or 2. The seat identification / order / payment department
The customer scans the seat identification label affixed to the seat using the order / payment application, and sends the customer information and store seat information extracted from the scanned image to the store information management unit, or enters the customer information and the scanned image. Send to the store information management unit and request to retrieve store seat information from the scanned image,
The self-ordering / payment service system according to any one of claims 1 to 3. The store entry information management unit
Based on the received customer information and store seat information, or based on store seat information obtained by analyzing the customer information and the scanned image, store entry data is created and stored in an information storage unit, and the store Return the information of the restaurant or the list of stores that use the shared place,
The self-ordering / payment service system according to any one of claims 1 to 4. The order / payment application is
The customer uses the order / payment app to receive the location number of the cooked dish from the kitchen manager, scan the number label at the location, compare the identified number with the received number, Send it to the kitchen management department to request an update of the kitchen data and receive permission to receive the dish.
The self-order / payment service system according to any one of claims 1 to 5. The procedure for executing the self-ordering / payment service system according to any one of claims 1 to 6,
(Procedure 1) The store uses the operation management application, communicates with the restaurant management unit to register store information and seat information, communicates with the restaurant food management unit to register store dish information, and stores the information in the information storage unit. Remember,
(Procedure 2) The store uses the operation management application to create a seat identification label by communicating with the seat identification label management unit, print it, and store it in the information storage unit.
(Procedure 3) The customer uses the order / payment application to send the customer information and the store seat information retrieved by scanning the seat identification label affixed to the seat to the store information management unit to create store entrance data. Store the information in the information storage unit, download the cooking information provided by the store, and display it on the app,
(Procedure 4) The customer uses the order / payment application to select and order the dish, transmit it to the order / payment information management unit, create order data and store it in the information storage unit, and store the store Download payment method information that can be used and display it on the app.
(Procedure 5) The customer uses the order / payment application, selects the payment means, pays a fee without a cash register, sends the payment result to the order / payment information management unit, and creates payment data to obtain information. Memorize in memory
(Procedure 6) The kitchen processing unit creates kitchen data based on the order data and payment data acquired from the information storage unit and stores them in the information storage unit.
(Procedure 7) The cooking management application receives and displays the kitchen data from the kitchen processing unit, transmits the changed cooking state and the input location number of the cooked dish to the kitchen processing unit, and sends them to the information storage unit. Remember,
(Procedure 8) The customer uses the order / payment application to receive the arrangement location number of the cooked dish from the kitchen processing unit, scans the number label at the arrangement location, extracts the number, and receives the received number Compared with, send the matching information to the kitchen management unit, store it in the information storage unit, and can receive dishes,
A self-ordering / payment service method comprising the steps 1-8.