JP2019101779A - Store information management system and store information management program - Google Patents

Abstract

To provide a store information management system and a store information management program that can utilize information more effectively.SOLUTION: A store information management system includes: information providing means for providing information to an MFP or a multimedia station in response to a request from the MFP or the multimedia station installed in a store; and customer information management means for managing customer information as information on customers of the store for each customer. The customer information includes face information as image information of the face of the customer. When the face information is associated with the request from the MFP or the multimedia station, on the basis of the face information and the face information included in the customer information managed by the customer information management means, the information providing means provides the MFP or the multimedia station with the information corresponding to the customer information of a customer authenticated in S243 (S246).SELECTED DRAWING: Figure 23

Description

  The present invention relates to a store information management system and a store information management program for managing store information.

  Among the information for a store, as a conventional store information management system, one is known that analyzes information of a customer's flow line in the store and displays an analysis result (for example, see Patent Document 1).

JP 2007-257335 A

  However, in the store information management system described in Patent Document 1, providing information to an electronic device in response to a request from an electronic device such as an MFP (Multifunction Peripheral) or a multimedia station installed in the store. There is a problem that you can not

  Then, this invention aims at providing the information management system for stores, and the information management program for stores which can utilize information more effectively.

  According to the store information management system of the present invention, there is provided an information provision means for providing information to the electronic device in response to a request from an electronic device installed in the store, and customer information as customer information of the store customer. Customer information managing means for managing each time, the customer information includes face information as image information of the face of the customer, and the information providing means associates the face information with the request. Information corresponding to the customer information of the customer who has been authenticated based on the face information associated with the request and the face information included in the customer information managed by the customer information management means It is characterized by providing to an electronic device.

  According to this configuration, the store information management system of the present invention, when the face information is associated with the request from the electronic device installed in the store, the face information associated with the request from the electronic device, Information is provided to the electronic device according to the customer information of the customer who has been authenticated based on the face information included in the customer information, so that the information can be used more effectively.

  The store information management system according to the present invention comprises a cash register that settles the cost of the customer at a cash register, a customer ID acquisition unit that acquires a customer ID as identification information of the customer at the cash register, and The cashier camera for acquiring the face information of the customer, the customer information management means, the information acquired by the cash register, the customer ID acquired by the customer ID acquisition unit, and the cashier camera May be associated with the face information acquired by the user and included in the customer information.

  According to this configuration, the store information management system of the present invention includes the customer's face information at the cash register in the customer information, so that the customer authentication accuracy when providing information to the electronic device installed in the store Can be improved each time the expenses are settled at the cash register.

  In the store information management system of the present invention, a transmitter emitting a signal including a shopping cart ID as identification information of a shopping cart is attached, and the shopping cart used by the customer and the signal generated by the transmitter are used. Flow line information for acquiring flow line information of the shopping cart at the store based on a receiver, a shopping cart ID acquisition unit for acquiring the shopping cart ID at the cash register, and a signal received by the receiver The shopping cart ID when the customer ID and the shopping cart ID are acquired by the customer ID acquiring unit and the shopping cart ID acquiring unit, respectively. Acquired by the flow line information acquisition unit based on a signal including the shopping cart ID identical to the shopping cart ID acquired by the acquisition unit The information line, in association with the customer ID acquired by the customer ID acquisition unit may be included in the customer information.

  According to this configuration, the store information management system according to the present invention includes the information of the flow line of the shopping cart in the store, that is, the information of the flow line of the customer in the store in the customer information. The content of the information that can be provided can be increased.

  In the store information management system according to the present invention, the entry camera for acquiring the face information of the customer entering the store, and the face information acquired by the entry camera, the entry date and time of the customer Store information acquisition means for acquiring the store information, and the customer information management means includes the face information associated with the store arrival date and time acquired by the store arrival information acquisition means, and the face information included in the customer information The customer entry date and time may be included in the customer information of the customer who has been authenticated based on face information.

  According to this configuration, the store information management system of the present invention includes the customer entry date and time in the customer information, so that the content of information that can be provided to the electronic device installed in the store can be increased.

  The store information management system according to the present invention includes a camera for entering the store that acquires the face information of the customer who enters the store, and the customer information management unit is configured to receive the face information acquired by the entry camera. The customer information of the customer who has been authenticated based on the face information included in the customer information may include the face information acquired by the entering camera.

  According to this configuration, the store information management system of the present invention includes the customer's face information of the customer who enters the store in the customer information, so that the customer authentication accuracy in the case of providing the information to the electronic device installed in the store is It can be improved each time the customer enters the store.

  In the store information management system according to the present invention, a leaving camera for acquiring the face information of the customer leaving the store, and the face information acquired by the leaving camera in association with the face information of the customer The customer information management means includes the face information associated with the withdrawal date and time acquired by the withdrawal information acquisition means, and the face information included in the customer information The leaving date and time may be included in the customer information of the customer who has been authenticated based on the face information.

  According to this configuration, the store information management system of the present invention includes the customer's store leaving date / time in the customer information, so that the content of information that can be provided to the electronic device installed in the store can be increased.

  The store information management system according to the present invention includes a leaving camera for acquiring the face information of the customer who leaves the store, and the customer information management means includes the face information acquired by the leaving camera. The face information acquired by the leaving camera may be included in the customer information of the customer who has been authenticated based on the face information included in the customer information.

  According to this configuration, the store information management system of the present invention includes the customer's face information of the customer leaving the store in the customer information, so that the customer authentication accuracy in the case of providing the information to the electronic device installed in the store is It can improve each time the customer leaves the store.

  The store information management program according to the present invention comprises an information providing means for providing information to the electronic device in response to a request from an electronic device installed in the store, and customer information as information of a customer of the store as the customer information. The computer realizes a customer information managing means for managing each time, the customer information includes face information as image information of the face of the customer, and the information providing means associates the face information with the request. If it is, according to the customer information of the customer who has been authenticated based on the face information associated with the request and the face information included in the customer information managed by the customer information management means Information is provided to the electronic device.

  According to this configuration, the computer that executes the store information management program of the present invention is associated with the request from the electronic device when the request from the electronic device installed in the store is associated with the face information. The information according to the customer information of the customer who has been authenticated based on the face information and the face information included in the customer information is provided to the electronic device, so that the information can be used more effectively.

  The store information management system and the store information management program of the present invention can utilize information more effectively.

FIG. 1 is a block diagram of a system according to an embodiment of the present invention. It is a figure which shows an example of arrangement | positioning inside the shop shown in FIG. It is a block diagram of the information management computer for stores shown in FIG. It is a figure which shows an example of the customer master database shown in FIG. FIG. 2 is a block diagram of the MFP shown in FIG. 1; Figure 2 is a block diagram of the multimedia station shown in Figure 1; It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 when a customer enters a store. It is a figure which shows an example of the work area for entrance information shown in FIG. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 in case a customer moves with a shopping basket in a store. It is a figure which shows an example of the work area for flow line information shown in FIG. It is a figure which shows an example of the flow line represented by the information of the flow line of one shopping basket contained in the work area for flow line information shown in FIG. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 in case a customer pays an expense at a cash register. It is a figure which shows an example of the work area for registration information shown in FIG. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 at the time of adding information to the work area for cashier information. It is a figure which shows an example of the work area for customer information shown in FIG. 3 immediately after the customer ID of the customer of customer ID "customer ID-0003", the cash register date, cash register number, cash face information and purchased goods list are written. . It is a figure which shows an example of the work area for customer information shown in FIG. 3 immediately after the information of the flow line of the customer of customer ID "customer ID-0003" is written. It is a figure which shows an example of the work area for customer information shown in FIG. 3 immediately after the entry date and time of the customer of customer ID "customer ID-0003" and entry time face information are written. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 when a customer leaves a store. It is a figure which shows an example of the work area for leaving information shown in FIG. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 at the time of adding information to the work area for leaving information. It is a figure which shows an example of the work area for customer information shown in FIG. 3 immediately after the leaving date and time of the customer of customer ID "customer ID-0003" and face information at the time of leaving are written. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 in the case of notifying the analysis result of customer information based on store information and general information. It is a flowchart of operation | movement of the information management computer for stores shown in FIG. 3 in the case of providing information according to the request | requirement from MFP or a multimedia station.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  First, the configuration of a system according to an embodiment of the present invention will be described.

  FIG. 1 is a block diagram of a system 10 according to the present embodiment.

  As shown in FIG. 1, the system 10 includes a store information management system 30 that manages information for a store 20 for retailing such as a convenience store and a supermarket, and an MFP (Electronic Device) installed in the store 20. Multifunction Peripheral) 50, a multimedia station 60 as an electronic device installed in the store 20, an in-store computer 70 installed in the store 20, and a book installed in a head office of a company operating the store 20 The in-store computer 80 and a general information providing server 90 for providing various general information such as today's weather, weather information such as temperature, humidity, wind and rainfall, earthquake information, disaster prevention information and the like are provided. The in-store computer 70, the in-head computer 80, and the general information providing server 90 may each be configured of, for example, a PC (Personal Computer).

  When the company operating the store 20 operates a store other than the store 20, the system 10 stores the store information management system 30, the MFP 50, the multimedia station 60, and the store for each store operated by the company operating the store 20. A store information management system similar to the computer 70, an MFP, a multimedia station, and an in-store computer are provided.

  FIG. 2 is a view showing an example of the arrangement inside the store 20. As shown in FIG.

  The store 20 shown in FIG. 2 includes an entrance 21, a shopping cart storage area 22 provided near the entrance 21, product shelves 23a to 23f, and a cashier 24a and a cashier 24b for settling the cost of the customer. There is.

  The position inside the store 20 can be specified by the position (X, Y) as a combination of the position in the arrow X direction and the position in the arrow Y direction, as shown in FIG.

  As shown in FIG. 1, the store information management system 30 includes a store information management computer 40 that manages information for the store 20, and a store entry camera 31 that acquires face information as image information of a customer's face, The leaving camera 32, the cashier camera 33a and the cashier camera 33b, the cash register 34a for settling the customer's expenses with the cashier 24a (see FIG. 2), and the cashier 24b (see FIG. 2) with the customer. A cash register 34b for settling expenses, a shopping cart 35 attached with a transmitter 35a and used by a customer, and a receiver 36 receiving a signal generated by a transmitter of a shopping cart provided in the store information management system 30 Is equipped. The store information management system 30 can include one or more shopping carts having the same configuration as the shopping cart 35 other than the shopping cart 35.

  The entry camera 31 acquires face information of a customer who enters the store 20 via the entrance 21 (see FIG. 2). The exit camera 32 acquires face information of a customer who leaves the store 20 via the entrance 21. The cash register camera 33a is for acquiring customer's face information on the cash register 24a. The cash register camera 33 b is for acquiring customer's face information on the cash register 24 b.

  The cash register 34a can obtain a customer ID as customer identification information from a card (hereinafter referred to as a "customer card") issued by a store 20 or a company operating the store 20 for each customer, such as a point card. , And constitute a customer ID acquisition unit of the present invention. Further, the cash register 34a can acquire a shopping cart ID as identification information of a shopping cart provided in the store information management system 30, from the shopping cart, and constitutes a shopping cart ID acquisition unit of the present invention. Similarly, the cash register 34b constitutes a customer ID acquisition unit and a shopping cart ID acquisition unit according to the present invention.

  The transmitter 35a emits a signal including a shopping cart ID as identification information of the shopping cart 35 to which the transmitter 35a itself is attached. Similarly, the transmitter of the shopping cart provided in the store information management system 30 emits a signal including the shopping cart ID of the shopping cart to which the transmitter itself is attached.

  Store information management computer 40, entry camera 31, exit camera 32, register camera 33a, register camera 33b, cash register 34a, cash register 34b, receiver 36, MFP 50, multimedia station 60 and store The internal computer 70 can directly communicate with each other via a network 11 such as a LAN (Local Area Network) or directly or by wire or wireless without the network 11.

  The store information management computer 40 and the head office computer 80 can communicate with each other via the network 11 and the network 12 such as a wide area network (WAN).

  The store information management computer 40 and the general information providing server 90 can communicate with each other via the network 11 and the network 13 such as the Internet.

  FIG. 3 is a block diagram of the store information management computer 40. As shown in FIG.

  As shown in FIG. 3, the store information management computer 40 displays various information, for example, an LCD (Liquid Crystal Display), which displays various information, and an operation unit 41 which is an input device such as a keyboard and a mouse to which various operations are input. , And a communication device that communicates with an external device directly via the network 11 (see FIG. 1), or via a wired or wireless connection without passing through the network 11 43, a storage unit 44 which is a non-volatile storage device such as a semiconductor memory, HDD (Hard Disk Drive) or the like for storing various information, and a control unit 45 which controls the entire store information management computer 40 There is. The store information management computer 40 may be configured by, for example, a PC.

  The storage unit 44 stores a store information management program 44a for managing information for the store 20 (see FIG. 2). The store information management program 44a may be installed on the store information management computer 40, for example, at the manufacturing stage of the store information management computer 40, or a USB (Universal Serial Bus) memory, a CD (Compact Disk), a DVD It may be additionally installed in the store information management computer 40 from an external storage medium such as (Digital Versatile Disk), or may be additionally installed in the store information management computer 40 from the network 11.

  In the storage unit 44, a flow line information work area 44b in which information on flow lines of shopping baskets in the store 20 is temporarily stored for data processing, and information when the customer enters the store is for data processing A work area 44c for entering information temporarily stored, a work area 44d for leaving information where information at the time of leaving the customer is temporarily stored for data processing, and a cash register 24a (see FIG. 2). And the register information work area 44e where the customer information at the cash register 24b (see FIG. 2) is temporarily stored for data processing, and the customer information at the store 20 (hereinafter referred to as "customer information"). A customer information work area 44f temporarily stored for data processing is secured.

  The storage unit 44 can store a customer master database 44g that stores customer information for each customer.

  FIG. 4 is a diagram showing an example of the customer master database 44g.

  The customer information included in the customer master database 44g shown in FIG. 4 includes the customer ID, personal information, entry date and time (entry date and entry time), and face information as entry face information at entry. The date and time of withdrawal (the date of withdrawal and the time of withdrawal), the face information as the face information at the time of withdrawal and face information at the time of withdrawal, and the date and time of registration as the date and time when the customer paid And the checkout number as the cashier number for which the customer paid, the cashier face information as the face information when the customer pays at the cashier, and the list of purchased products as a list of products purchased by the customer And customer's flow line information are stored for each customer. The personal information is information such as the customer's name, date of birth, contact address and contact telephone number. The customer ID and the personal information are registered in the customer master database 44g when the customer card is issued.

  As shown in FIG. 3, the storage unit 44 secures a store information storage unit 44 h that stores store information as information on the store 20. As store information stored in the store information storage unit 44h, for example, as information on a campaign in the store 20, such as in-store layout information indicating a layout in the store indicating the layout of the inside of the store 20 and a counter of campaign products And campaign information exists.

  The storage unit 44 secures a general information storage unit 44i that stores general information.

  The control unit 45 includes, for example, a central processing unit (CPU), a read only memory (ROM) storing programs and various data, and a random access memory (RAM) used as a work area of the CPU. There is. The CPU executes a program stored in the ROM or the storage unit 44.

  The flow line information work area 44b, the entrance information work area 44c, the exit information work area 44d, the registration information work area 44e, and the customer information work area 44f are not the storage unit 44 but the RAM of the control unit 45. May be secured.

  The control unit 45 acquires flow line information for acquiring information on the flow line of the shopping cart at the store 20 based on the signal received by the receiver 36 (see FIG. 1) by executing the store information management program 44a. Means 45a, entrance information acquisition means 45b for acquiring information when the customer enters the store, exit information acquisition means 45c for acquiring information when the customer exits, customer information at the cashier 24a and cashier 24b From register information acquisition means 45d to be acquired, customer information management means 45e to manage customer information for each customer, store information acquisition means 45f to acquire store information from the outside via communication unit 43, and general information provision server 90 General information acquisition means 45g for acquiring general information, information analysis means 45h for analyzing customer information based on store information and general information, and information analysis means 45h To achieve an analysis result notifying unit 45i for notifying the analysis results, and an information providing unit 45j for providing information in response to a request from MFP50 or multimedia station 60.

  FIG. 5 is a block diagram of the MFP 50. As shown in FIG.

  As shown in FIG. 5, the MFP 50 has an operation unit 51 which is an input device such as a button to which various operations are input, a display unit 52 which is a display device such as an LCD to display various information, and a sheet. Etc., and a scanner 54 which is a reading device for reading an image from a document, and a facsimile communication via a communication line such as an external facsimile machine (not shown) and a public telephone line. Fax communication unit 55, which is a fax device that performs communication, and communication unit 56, which is a communication device that communicates with an external apparatus directly via a network such as a LAN or the Internet, or by wire or wirelessly without a network. , Camera 57, and various kinds of information, for example, semiconductor memory, HDD, etc. The storage unit 58 is a nonvolatile storage device, and a control unit 59 which controls the entire MFP 50.

  The control unit 59 includes, for example, a CPU, a ROM storing programs and various data, and a RAM used as a work area of the CPU. The CPU executes a program stored in the storage unit 58 or the ROM.

  FIG. 6 is a block diagram of multimedia station 60.

  As shown in FIG. 6, the multimedia station 60 has an operation unit 61 which is an input device such as a button to which various operations are input, and a display unit 62 which is a display device such as an LCD to display various information. And a communication unit 63, which is a communication device that communicates with an external device directly via a network such as a LAN or the Internet, or by wire or wirelessly without a network, stores various information For example, a storage unit 65, which is a non-volatile storage device such as a semiconductor memory or an HDD, and a control unit 66 that controls the entire multimedia station 60 are provided.

  The control unit 66 includes, for example, a CPU, a ROM storing programs and various data, and a RAM used as a work area of the CPU. The CPU executes a program stored in the storage unit 65 or the ROM.

  Next, the operation of the store information management computer 40 will be described.

  First, the operation of the store information management computer 40 when a customer enters the store 20 will be described.

  FIG. 7 is a flowchart of the operation of the store information management computer 40 when the customer enters the store 20.

  The entrance information acquisition means 45b of the shop information management computer 40 executes face recognition processing on the image acquired by the entrance camera 31 to determine whether the image of the face is included in the image. I always check. When the entry information acquisition means 45b determines that the image acquired by the entry camera 31 includes a face image, it starts the operation shown in FIG.

  As shown in FIG. 7, the entering information acquiring unit 45 b acquires the date and time when the face information acquired by the entering camera 31 is acquired by the entering camera 31 as a customer entering date and time (S 101). The face information and the entry date are associated with each other and written in the entry information work area 44c (S102).

  Next, the entering information acquiring means 45b determines the customer based on the face information written in the entering information work area 44c in S102 and the face information included in the customer information stored in the customer master database 44g. Authentication is performed (S103). That is, the entering information acquiring means 45b stores customer information in which the face information whose degree of similarity with the face information written in the entering information work area 44c in S102 is equal to or more than a specific degree is stored in the customer master database 44g. Determine if it is included in

  Next, the entry information acquiring unit 45b determines whether the authentication performed in S103 is successful (S104).

  The entry information acquisition means 45b has succeeded in the authentication performed in S103, that is, the face information whose similarity with the face information written in the entry information work area 44c in S102 is a specific degree or more is the customer master If it is judged in S104 that it is included in the customer information stored in the database 44g, the customer ID of the customer authenticated in S103, that is, the similarity with the face information written in the entry information work area 44c in S102 is The customer ID associated with the customer information stored in the customer master database 44g with the face information having a specific degree or more is associated with the information written in the entry information work area 44c in S102 for entry information Write to work area 44c (S105), and the operation shown in FIG. To.

  The entering information acquiring unit 45 b fails in the authentication performed in S 103, that is, the face information whose similarity with the face information written in the entering information work area 44 c in S 102 is a specific degree or more is the customer master If it is determined in S104 that the information is not included in the customer information stored in the database 44g, the operation shown in FIG. 7 is ended.

  FIG. 8 is a view showing an example of the entry information work area 44c.

  The entry information work area 44c shown in FIG. 8 stores entry date and time (entry date and entry time), entry time face information, and a customer ID for each customer. When the process of S105 is not executed in the operation shown in FIG. 7, the customer ID in the entry information work area 44c is NULL.

  Next, the operation of the store information management computer 40 when the customer moves with the shopping cart at the store 20 will be described.

  FIG. 9 is a flowchart of the operation of the store information management computer 40 when the customer moves with the shopping cart at the store 20.

  The flow line information acquisition means 45a of the shop information management computer 40 can acquire the position of the shopping cart in the shop 20 based on the signal received by the receiver 36. The movement line information acquisition means 45a always checks whether the shopping cart has moved from the shopping basket storage area 22 based on the signal received by the receiver 36. If the flow line information acquiring unit 45a determines that the shopping cart has moved from the shopping cart storage 22, the flow line information acquiring unit 45a starts the operation illustrated in FIG. 9 for the shopping cart determined to move from the shopping cart storage 22.

  As shown in FIG. 9, the flow line information acquiring means 45a acquires the shopping cart ID and the position (X, Y) of the target shopping cart based on the signal received by the receiver 36 (S121), and in S121. The acquired shopping cart ID and position (X, Y) and current date and time (day and time) are associated with each other and written in the flow line information work area 44b (S122).

  Next, the flow line information acquisition unit 45a determines whether the specific timing has been reached or not until it is determined that the specific timing has been reached (S123). Here, the specific timing is timing every specific time, such as every five seconds after the operation shown in FIG. 9 is started.

  If the flow line information acquisition means 45a judges that the specific timing has been reached in S123, it acquires the shopping cart ID and the position (X, Y) of the target shopping cart based on the signal received by the receiver 36 ( S124), the position (X, Y) acquired in S124 and the current time are additionally written in the flow line information work area 44b in association with the information associated with the shopping cart ID acquired in S124 (S125) .

  Next, the movement line information acquiring unit 45a determines whether the position (X, Y) acquired in S124 is a specific position on the register 24a or a specific position on the register 24b (S126). That is, the flow line information acquiring unit 45a determines whether the target shopping cart is placed at a specific position on the cash register 24a or a specific position on the cash register 24b for payment on the cash register 24a or 24b.

  If the movement line information acquiring unit 45a determines in S126 that the position (X, Y) acquired in S124 is not a specific position in the register 24a or a specific position in the register 24b, it executes the process of S123.

  If the movement line information acquisition unit 45a determines in S126 that the position (X, Y) acquired in S124 is a specific position in the register 24a or a specific position in the register 24b, the operation shown in FIG. 9 ends.

  FIG. 10 is a diagram showing an example of the flow line information work area 44b.

  The flow line information work area 44b shown in FIG. 10 stores combinations of time and position (X, Y), days, and shopping cart IDs for each shopping cart. The movement line information work area 44b can store a plurality of combinations of time and position (X, Y) for each shopping cart.

  FIG. 11 is a view showing an example of the flow line represented by the information of the flow line of one shopping cart included in the flow line information work area 44b.

  The flow line information included in the flow line information work area 44b indicates a flow line of the shopping cart from the shopping cart storage 22 to a specific position on the cash register 24a or a specific position on the cash register 24b. A flow line 25 shown in FIG. 11 indicates the flow line of the shopping cart from the shopping cart storage area 22 to a specific position on the cash register 24a.

  Next, the operation of the store information management computer 40 when the customer pays the expense at the cashier 24a or 24b will be described.

  FIG. 12 is a flowchart of the operation of the store information management computer 40 when the customer pays the expense at the cashier 24a or the cashier 24b.

  The customer places the product in the shopping cart at the store 20 and goes to the cashier 24a or 24b for payment, and the shopping cart containing the product and the customer's own customer card are at the cashier 24a or cashier 24b. Pass it to the clerk. Therefore, the clerk at cashier 24a or cashier 24b inputs a specific operation for starting the process of payment into cash register 34a or cash register 34b. The register information acquisition unit 45d of the store information management computer 40 starts the operation illustrated in FIG. 12 when a specific operation is input to the cash register 34a or 34b.

  In the following, an operation when a specific operation is input to the cache register 34a will be described, but the same applies to an operation when a specific operation is input to the cache register 34b.

  As shown in FIG. 12, the cashier information acquiring means 45d judges whether or not the customer ID is acquired from the customer card by the cash register 34a until it is judged by the cash register 34a that the customer ID is acquired from the customer card ( S141).

  If the cash register information acquiring unit 45d determines that the customer ID is acquired from the customer card by the cash register 34a in S141, the cash register information acquiring unit 45d writes the customer ID acquired by the cash register 34a in the cashier information work area 44e (S142).

  Next, the cashier information acquiring unit 45d determines whether the shopping cart ID is acquired from the shopping cart by the cash register 34a until the cash register 34a determines that the shopping cart ID is acquired from the shopping cart (S143).

  If the cash register information acquiring means 45d determines that the shopping cart ID is acquired from the shopping cart by the cash register 34a in S143, the customer writes the shopping cart ID acquired by the cash register 34a into the cashier information work area 44e in S142. In association with the ID, the registration information work area 44e is written (S144).

  Next, the cash register information acquisition unit 45d determines whether the expense payment process has been completed by the cash register 34a until it is determined by the cash register 34a that the expense payment process is completed (S145).

  When the cash register information acquiring means 45d determines that the payment process of the expense is completed by the cash register 34a in S145, the product for which the expense payment process has been completed by the cash register 34a, ie, the product purchased by the customer, The corresponding register number and register date and time are acquired from the cash register 34a (S146), and the product, register number and register date and time acquired in S146 are associated with the customer ID written in the register information work area 44e in S142, The registration information work area 44e is written (S147).

  Next, the registration information acquisition unit 45d performs a face recognition process on the image acquired by the registration camera 33a corresponding to the registration 24a indicated by the registration number acquired in S146, thereby including the face included in the image. Information is extracted (S148), and the face information extracted in S148 is written in the registration information work area 44e in association with the customer ID written in the registration information work area 44e in S142 (S149).

  Next, the registration information acquisition unit 45d notifies the customer information management unit 45e of the addition of information to the registration information work area 44e (S150), and ends the operation illustrated in FIG.

  FIG. 13 is a diagram showing an example of the registration information work area 44e.

  The work area 44e for cash register information shown in FIG. 13 has a shopping cart ID, cash register date and time (cash register date and cash register time), cash register number, customer ID, cash register face information, and purchased product list for each shopping cart. I remember it. In the registration information work area 44e, the register 24a is indicated by the register number "1", and the register 24b is indicated by the register number "2".

  FIG. 14 is a flowchart of the operation of the store information management computer 40 when information is added to the register information work area 44e.

  The customer information management means 45e of the store information management computer 40 starts the operation shown in FIG. 14 when addition of information to the registration information work area 44e is notified from the registration information acquisition means 45d in S150.

  As shown in FIG. 14, among the information notified from the register information acquiring unit 45d that the customer information managing unit 45e has been added to the register information work area 44e, the customer ID, the register date and time, the register number, and the register face The information and the purchased item list are written in the customer information work area 44f (S161).

  FIG. 15 is a view showing an example of the customer information work area 44f immediately after the customer ID of the customer of the customer ID "customer ID-0003", the cash register date, cash register number, cash face information and purchased item list are written. is there.

  As shown in FIG. 15, the customer information work area 44f includes a customer ID, entry date and time (entry date and entry time), entry time face information, and exit date and time (exit date and exit). Store time of day information, exit time face information, cash register date and time (register date and time), cash register number, cash face information, purchased product list, and customer flow line information for each customer ing. In the customer information work area 44f, as shown in FIG. 15, a customer ID, registration date and time, registration number, registration time face information, and a purchase item list are written in the processing of S161. In the customer information work area 44f shown in FIG. 15, the entry date and time of the customer of the customer ID "customer ID-0003", entry time face information, exit date and time, exit time face information, and information on customer flow lines. Is NULL.

  As shown in FIG. 14, after the process of S161, the customer information managing means 45e is identical to the shopping cart ID included in the information notified from the cashier information acquiring means 45d that it has been added to the cashier information work area 44e. Information on the flow line associated with the shopping cart ID is acquired from the flow line information work area 44b (S162), and the information on the flow line acquired in S162 is written in the customer information work area 44f at S161 as the customer ID. It relates and it writes in work area 44f for customer information as information on a customer's flow line (S163).

  FIG. 16 is a diagram showing an example of the customer information work area 44 f immediately after the information on the flow line of the customer of the customer ID “customer ID-0003” is written.

  In the customer information work area 44f, as shown in FIG. 16, the flow line information of the customer is written by the process of S163. In the customer information work area 44f shown in FIG. 16, the entry date and time, the entry-time face information, the exit date and time, and the exit-time face information of the customer of the customer ID "customer ID-0003" are NULL.

  As shown in FIG. 14, after the process of S163, the customer information management means 45e adds the shopping cart ID included in the information notified from the cash register information acquisition means 45d to the shopping cart information work area 44e, and the shopping cart ID Information associated with the shopping cart ID is deleted from the register information work area 44e and the flow line information work area 44b (S164).

  Next, the customer information managing means 45e has the entry date and time and entry face information associated with the same customer ID as the customer ID written in the customer information work area 44f in S161 in the entry information work area 44c. It is determined whether or not to do (S165).

  The customer information managing means 45e, if the entrance date and time and entrance face information associated with the same customer ID as the customer ID written in the customer information work area 44f in S161 exists in the entrance information work area 44c. If it is judged in step S161, the entrance date and time and entrance face information associated with the same customer ID as the customer ID written in the customer information work area 44f in S161 are acquired from the entrance information work area 44c (S166) The customer ID written in the customer information work area 44f in S161 and the information associated with the customer ID are deleted from the entry information work area 44c (S167).

  The customer information managing means 45e determines that the entry date and time and entry face information associated with the same customer ID as the customer ID written in the customer information work area 44f in S161 does not exist in the entry information work area 44c. If judged in S165, authentication of the customer is executed based on the cashier face information written in the customer information work area 44f in S161 and the entrance time face information included in the entry information work area 44c (S168) . That is, the customer information managing means 45e searches the entering information work area 44c for entering information store face information having a degree of similarity with the registration information face information written in the customer information work area 44f at S161 or more. Do.

  Next, the customer information managing means 45e enters the entry face information whose similarity with the checkout face information written in the customer information work area 44f in S161 is equal to or greater than a specific degree, ie, entry of the customer who has been authenticated in S168. Store-time face information and entry date and time associated with the entry-time face information, ie, entry date and time of the customer authenticated in S168 are acquired from the entry information work area 44c (S169), and authentication in S168 The information of the registered customer is deleted from the entry information work area 44c (S170).

  After the process of S167 or S170, the customer information managing means 45e associates the entry date and time and entry time face information acquired in S166 or S169 with the customer ID written in the customer information work area 44f in S161, The information work area 44f is written (S171), and the operation shown in FIG. 14 is ended.

  FIG. 17 is a diagram showing an example of the customer information work area 44f immediately after the entry date and time and entry time face information of the customer of the customer ID “customer ID-0003” is written.

  In the customer information work area 44f, as shown in FIG. 17, the entry date and time and entry face information is written in the process of S171. In the customer information work area 44f shown in FIG. 17, the leaving date and time and face information at leaving of the customer of the customer ID "customer ID-0003" are NULL.

  Next, the operation of the store information management computer 40 when the customer leaves the store 20 will be described.

  FIG. 18 is a flowchart of the operation of the store information management computer 40 when the customer leaves the store 20.

  The store-off information acquisition means 45c of the store information management computer 40 executes face recognition processing on the image acquired by the store-off camera 32 to determine whether the image of the face is included in the image or not. I always check. If the store-off information acquisition means 45c determines that the image acquired by the store-off camera 32 includes a face image, it starts the operation shown in FIG.

  As shown in FIG. 18, the store-off information acquisition means 45c acquires the date and time when the face information acquired by the store-off camera 32 was acquired by the store-off camera 32 as the customer's store-out date and time (S181) The face information and the leaving date and time are associated with each other and written in the leaving information work area 44d (S182).

  Next, the store-off information acquisition means 45c is based on the face information written in the store-information work area 44d in S182 and the face information included in the customer information stored in the customer master database 44g. Authentication is performed (S183). That is, the store-off information acquisition means 45c stores customer information in which the face information whose degree of similarity with the face information written in the store-off information work area 44d in S182 is equal to or higher than a specific degree is stored in the customer master database 44g. Determine if it is included in

  Next, the store-off information acquisition unit 45c determines whether the authentication performed in S183 is successful (S184).

  The store-off information acquiring means 45c has succeeded in the authentication performed in S183, that is, the face information whose similarity with the face information written in the store-information work area 44d in S182 is a specific degree or more is the customer master If it is judged in S184 that it is included in the customer information stored in the database 44g, the customer ID of the customer authenticated in S183, that is, the similarity with the face information written in the store information work area 44d in S182 is The customer ID associated with the customer information stored in the customer master database 44g with the face information having a specific degree or more is associated with the information written in the store information work area 44d in S182 for the store information It writes in work area 44d (S185).

  The store-off information acquiring means 45c has failed in the authentication performed in S183, that is, the face information whose degree of similarity with the face information written in the store-off information work area 44d in S182 is a specific degree or more is the customer master If it is determined in S184 that it is not included in the customer information stored in the database 44g or if the process of S185 is executed, the addition of information to the store information work area 44d is notified to the customer information management means 45e. (S186), the operation shown in FIG. 18 is ended.

  FIG. 19 is a diagram showing an example of the store information work area 44d.

  The store information work area 44d shown in FIG. 19 stores, for each customer, a store leaving date (a store leaving date and a store leaving time), a store leaving time face information, and a customer ID. If the process of S185 is not executed in the operation shown in FIG. 18, the customer ID in the store information work area 44d is NULL.

  FIG. 20 is a flowchart of the operation of the store information management computer 40 when information is added to the store information work area 44d.

  The customer information managing means 45e of the store information managing computer 40 starts the operation shown in FIG. 20 when the addition of the information to the leaving information work area 44d is notified from the leaving information acquiring means 45c in S186. .

  As shown in FIG. 20, the customer information management means 45e determines whether or not the customer ID is included in the information notified from the leaving information acquisition means 45c that the addition to the leaving information work area 44d has been made ( S201).

  If the customer information management means 45e determines that the customer ID is included in the information notified from the leaving information acquisition means 45c that the addition to the leaving information work area 44d is made in S201, the leaving information work area 44d is displayed. Of the information notified from the store leaving information acquiring means 45c, it is notified from the store leaving information acquiring means 45c that the store leaving date and time and face information at the store leaving have been added to the store information working area 44d. The information is written in the customer information work area 44f in association with the customer ID included in the information (S202).

  Next, the customer information managing means 45e withdraws the customer ID included in the information notified from the leaving information acquiring means 45c that the addition to the leaving information work area 44d and the information associated with the customer ID are made. The shop information work area 44d is deleted (S203).

  If the customer information managing means 45 e determines that the customer ID is not included in the information notified from the leaving information acquiring means 45 c that the addition to the leaving information work area 44 d is made at S 201, the leaving information work area 44 d The authentication of the customer is performed based on the leaving-time face information of the information notified from the leaving-information acquisition means 45c and the checking-time face information included in the customer information work area 44f. S204). That is, the customer information managing means 45e has added the information to the work area for leaving information 44d that the degree of similarity with the face information at the time of leaving the shop among the information notified from the leaving information acquisition means 45c is a specified degree or more. Certain register face information is retrieved from the customer information work area 44f.

  Next, the customer information managing means 45e, among the information notified from the leaving information acquiring means 45c that the addition to the leaving information work area 44d, the leaving date and time and face information at the leaving time, the time of leaving this store It is written in the customer information work area 44f in association with registration time face information whose similarity to the face information is equal to or higher than a specific degree (S205).

  Next, the customer information managing means 45e deletes the leaving-time face information written in the customer information work area 44f in S205 and the information associated with the leaving-time face information from the leaving information work area 44d. (S206).

  FIG. 21 is a diagram showing an example of the customer information work area 44f immediately after the leaving date and time and the leaving face information of the customer of the customer ID "customer ID-0003" are written.

  In the customer information work area 44f, as shown in FIG. 21, the leaving date and time and leaving face information is written by the process of S202 or S205.

  As shown in FIG. 20, after the process of S203 or S206, the customer information managing means 45e uses customer information for the leaving date and time and face information upon leaving written in the customer information work area 44f by the process of S202 or S205. The customer ID associated in the work area 44f is acquired (S207).

  Next, the customer information management means 45e enters the store date and time when entering the store, the face information when entering the store, the leave date, the face information when leaving the store, the register date, and the like associated with the customer ID acquired in S207 in the customer information work area 44f. The cash register number, cash register face information, purchased merchandise list, and customer flow line information are additionally stored in the customer master database 44g in association with the customer ID acquired in S207 (S208).

  Next, the customer information management means 45e deletes the customer ID acquired in S207 and the information associated with the customer ID from the customer information work area 44f (S209), and ends the operation shown in FIG.

  Next, the operation of the store information management computer 40 in the case of acquiring store information will be described.

  The store information acquisition unit 45f of the store information management computer 40 acquires store information from the outside through the communication unit 43, and stores the acquired store information in the store information storage unit 44h.

  Next, the operation of the store information management computer 40 when acquiring general information will be described.

  The general information acquisition unit 45g of the store information management computer 40 acquires general information from the general information providing server 90, and stores the acquired general information in the general information storage unit 44i.

  Next, the operation of the store information management computer 40 when notifying the analysis result of the customer information based on the store information and the general information will be described.

  FIG. 22 is a flowchart of the operation of the store information management computer 40 in the case of notifying the analysis result of the customer information based on the store information and the general information.

  As shown in FIG. 22, the information analysis means 45h of the store information management computer 40 is based on the store information stored in the store information storage unit 44h and the general information stored in the general information storage unit 44i. , Analyze customer information stored in the customer master database 44g (S221). For example, the information analysis means 45h can obtain information as the analysis result such as the number of customers who came to the store 20, the hierarchy of the customers, the movement of the customers in the store 20, and the products frequently purchased by each customer. Based on the analysis result of, the shop 20 can further acquire an item to be improved as an analysis result. In addition, the information analysis means 45h may utilize services, such as ABEJA Platform for Retail of ABEJA, the person action analysis service of NEC Corporation, etc., in the analysis in S221.

  After the process of S221, the analysis result notification means 45i of the store information management computer 40 notifies the in-store computer 70 or the in-store computer 80 of the analysis result in S221 (S222), and ends the operation shown in FIG. . Therefore, the analysis result of the customer information based on the store information and the general information is displayed on the display unit of the in-store computer 70 or the display unit of the in-store computer 80. The analysis result notification means 45i may execute the processing of S222 when the analysis result of the customer information based on the store information and the general information is requested from the in-store computer 70 or the in-home computer 80.

  Next, the operation of the store information management computer 40 in the case of providing information in response to a request from the MFP 50 or the multimedia station 60 will be described.

  FIG. 23 is a flowchart of the operation of the store information management computer 40 when providing information in response to a request from the MFP 50 or the multimedia station 60.

  The control unit 59 of the MFP 50 constantly checks whether the image of the face is included in the image by executing the face recognition process on the image acquired by the camera 57. If the control unit 59 determines that the image acquired by the camera 57 includes a face image, the control unit 59 requests information from the store information management computer 40 via the communication unit 56. Here, the control unit 59 associates the face information acquired by the camera 57 with the request for information from the store information management computer 40 and notifies the store information management computer 40 of the same.

  Similarly, the control unit 66 of the multimedia station 60 constantly checks whether an image of a face is included in the image by performing a face recognition process on the image acquired by the camera 64. . If the control unit 66 determines that the image acquired by the camera 64 includes a face image, the control unit 66 requests information from the store information management computer 40 via the communication unit 63. Here, the control unit 66 associates the face information acquired by the camera 64 with the request for information from the store information management computer 40 and notifies the store information management computer 40 of the same.

  When information is requested from MFP 50 or multimedia station 60, control unit 45 of store information management computer 40 executes the operation shown in FIG.

  As shown in FIG. 23, the information providing means 45j of the store information management computer 40 acquires store information from the store information storage unit 44h (S241), and acquires general information from the general information storage unit 44i (S242).

  Then, the information providing means 45 j includes face information notified from the MFP 50 or the multimedia station 60 in association with a request for information from the MFP 50 or the multimedia station 60 and customer information stored in the customer master database 44 g. The authentication of the customer is executed based on the face information that is being received (S243). That is, the information providing means 45 j is associated with the request for the information from the MFP 50 or the multimedia station 60, and the face information whose similarity to the face information notified from the MFP 50 or the multimedia station 60 is a specific degree or more is It is determined whether it is included in the customer information stored in the customer master database 44g.

  Next, the information providing unit 45 j determines whether the authentication performed in S 243 is successful (S 244).

  The information providing unit 45 j determines that the authentication performed in S 243 is successful, that is, the similarity to the face information notified from the MFP 50 or the multimedia station 60 in association with the request for the information from the MFP 50 or the multimedia station 60. If it is determined in S244 that the face information that is greater than or equal to is included in the customer information stored in the customer master database 44g, the information corresponding to the customer information of the customer authenticated in S243 is the customer master database 44g and the information Acquired from at least one of the analysis means 45h (S245). For example, the information providing unit 45 j acquires the customer ID, the personal information, the purchased product, the information on the flow line, and the analysis result in S221 related to the customer authenticated in S243 in S245.

  Next, the information providing unit 45 j provides the information acquired in S 241, S 242 and S 245 to the information request source of the MFP 50 and the multimedia station 60 (S 246), and ends the operation shown in FIG. Therefore, the MFP 50 or the multimedia station 60 is adapted to the customer's preference, for example, notifying the customer of at least one of display and voice of the campaign information, and guidance of the position of the product counter in accordance with the customer's preference. Product guidance can be notified to the customer by at least one of display and audio. Also, the MFP 50 or the multimedia station 60 notifies, for example, a customer who comes to the store 20 for the first time by at least one of display and voice, or a specific period of time has passed since the store 20 last time. Informing customers by “at least a long time. How are you doing?” By at least one of display and voice, and to customers of today with birthday “You are happy to receive birthday.” Display and voice You can make a friendly response to the customer by notifying at least one of them.

  The information providing unit 45 j determines that the authentication performed in S 243 has failed, that is, the degree of similarity with the face information notified from the MFP 50 or the multimedia station 60 in association with the request for the information from the MFP 50 or the multimedia station 60. If it is determined in S244 that the face information which is not less than the above is not included in the customer information stored in the customer master database 44g, the information acquired in S241 and S242 and the fact that there is no customer information of the target customer The information to be shown is provided to the information requester of the MFP 50 and the multimedia station 60 (S247), and the operation shown in FIG. 23 is ended. Therefore, the MFP 50 or the multimedia station 60 is adapted to the customer's preference, for example, notifying the customer of at least one of display and voice of the campaign information, and guidance of the position of the product counter in accordance with the customer's preference. Product guidance can be notified to the customer by at least one of display and audio. Also, the MFP 50 or the multimedia station 60 can respond to the customer in a friendly manner, for example, by notifying the customer by at least one of the display and the voice as “Introduction”.

  As described above, when the face information is associated with the request from the MFP 50 or the multimedia station 60 installed in the store 20, the store information management system 30 receives the request from the MFP 50 or the multimedia station 60. Based on the face information associated with the request and the face information included in the customer information stored in the customer master database 44g, information corresponding to the customer information of the customer authenticated in S243 is sent to the MFP 50 or the multimedia station 60. Since the information is provided (S246), the information can be used more effectively. Therefore, the store information management system 30 can improve the service provided by the MFP 50 or the multimedia station 60 to the customer as a user of the MFP 50 or the multimedia station 60, and promote the sale of goods in the store 20. Can.

  Since the store information management system 30 includes customer's face information in the cashier 24a and the cashier 24b in the customer information (S149, S161 and S208), it provides the information to the MFP 50 or the multimedia station 60 installed in the shop 20. The accuracy of the customer authentication (S243) in the case can be improved each time the customer settles the cost at the cash register 24a and the cash register 24b.

  The store information management system 30 includes customer's face information entering the store 20 in the customer information (S102, S171, and S208), and thus provides information to the MFP 50 or the multimedia station 60 installed in the store 20. The accuracy of the customer authentication (S243) can be improved each time the customer enters the store.

  The store information management system 30 provides the information to the MFP 50 or the multimedia station 60 installed in the store 20 because the store information management system 30 includes customer's face information from the store 20 in the customer information (S 182, S 202, S 205 and S 208). The accuracy of the customer authentication (S243) of the case can be improved each time the customer leaves the store.

  The store information management system 30 is installed in the store 20 because it includes the information of the flow line of the shopping basket in the store 20, that is, the information of the flow line of the customer in the store 20 in the customer information (S122, S125, S163 and S208). The content of information that can be provided to the MFP 50 or the multimedia station 60 can be increased.

  Since the store information management system 30 includes the customer entry date and time in the customer information (S102, S171 and S208), the content of information that can be provided to the MFP 50 or the multimedia station 60 installed in the store 20 is increased. be able to.

  Since the store information management system 30 includes the customer leaving date and time in the customer information (S 182, S 202, S 205 and S 208), the contents of the information that can be provided to the MFP 50 or the multimedia station 60 installed in the store 20 It can be increased.

  The store 20 is provided with two cash register of cash register 24a and cash register 24b in this embodiment. However, the store 20 may have a number of cash registers other than two. The store information management system 30 may be provided with a cash register camera and a cash register for each cash register provided in the store 20.

20 store 24a, 24b cash register 25 flow line 30 store information management system 31 entry camera 32 exit camera 33a, 33b cash register camera 34a, 34b cash register (customer ID acquisition unit, shopping cart ID acquisition unit)
35 shopping cart 35a transmitter 36 receiver 40 store information management computer (computer)
44a Store Information Management Program 45a Traffic Line Information Acquisition Means 45b Entry Information Acquisition Means 45c Exit Information Acquisition Means 45e Customer Information Management Means 45j Information Providing Means 50 MFP (Electronic Device)
60 Multimedia Station (Electronic Equipment)

Claims (8)

Information providing means for providing information to the electronic device in response to a request from the electronic device installed in the store;
Customer information managing means for managing customer information as information on customers of the store for each customer;
The customer information includes face information as image information of the customer's face,
The information providing means, when the face information is associated with the request, the face information associated with the request and the face included in the customer information managed by the customer information managing means An information management system for a store, comprising providing information corresponding to the customer information of the customer authenticated based on the information to the electronic device. A cash register that settles the cost of the customer at a cash register,
A customer ID acquisition unit that acquires a customer ID as identification information of the customer at the cash register;
A cash register camera for acquiring the face information of the customer at the cash register;
The customer information management means associates the information acquired by the cash register, the customer ID acquired by the customer ID acquisition unit, and the face information acquired by the cash register camera with the customer information. The store information management system according to claim 1, characterized in that it is included. The shopping cart mounted with a transmitter for emitting a signal including a shopping cart ID as shopping cart identification information and used by the customer;
A receiver for receiving a signal emitted by the transmitter;
A shopping cart ID acquisition unit that acquires the shopping cart ID at the cash register;
Flow line information acquisition means for acquiring information of the flow line of the shopping basket at the store based on the signal received by the receiver;
The customer information management means is acquired by the shopping cart ID acquisition unit when the customer ID and the shopping cart ID are acquired by the customer ID acquisition unit and the shopping cart ID acquisition unit at the cash register, respectively. The flow line information acquired by the flow line information acquiring means on the basis of a signal including the same shopping cart ID as the shopping cart ID is associated with the customer ID acquired by the customer ID acquiring unit to be the customer The store information management system according to claim 2, wherein the information is included in the information. An entry camera for acquiring the face information of the customer entering the store;
Entrance information acquisition means for acquiring the entrance date and time of the customer in association with the face information acquired by the entrance camera;
The customer information management means may perform the authentication of the customer who has been authenticated based on the face information associated with the entry date and time acquired by the entry information acquisition means, and the face information included in the customer information. The store information management system according to any one of claims 1 to 3, wherein the customer information includes the entry date and time. A camera for entering the store for acquiring the face information of the customer entering the store;
The customer information management means uses the camera for entering the store to the customer information of the customer who has been authenticated based on the face information acquired by the entry camera and the face information included in the customer information. The store information management system according to any one of claims 1 to 3, wherein the acquired face information is included. A leaving camera for acquiring the face information of the customer leaving the store;
An outlet information acquisition unit that acquires the outlet date and time of the customer in association with the face information acquired by the outlet camera;
The customer information management means may perform the authentication of the customer who has been authenticated based on the face information associated with the leaving date and time acquired by the leaving information acquisition means and the face information included in the customer information. The store information management system according to any one of claims 1 to 5, wherein the customer information includes the leaving date and time. A store exit camera for acquiring the face information of the customer leaving the store;
The customer information management means may use the customer exit camera for the customer information of the customer who has been authenticated based on the face information acquired by the exit camera and the face information included in the customer information. The store information management system according to any one of claims 1 to 5, wherein the acquired face information is included. Information providing means for providing information to the electronic device in response to a request from the electronic device installed in the store;
A computer for realizing customer information management means for managing customer information as information on customers of the store for each customer,
The customer information includes face information as image information of the customer's face,
The information providing means, when the face information is associated with the request, the face information associated with the request and the face included in the customer information managed by the customer information managing means An information management program for a store, comprising providing information corresponding to the customer information of the customer authenticated based on the information to the electronic device.

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