JP2019091126A - Tenant responding system - Google Patents

Abstract

To provide a tenant responding system which supports an effective and efficient response to an inquiry from a tenant of a real estate property.SOLUTION: A tenant responding system 1 comprises: a tenant terminal 60 used by a tenant; a crew terminal 80 used by a crew who is sent out to the site in response to an inquiry and responds to the inquiry; and servers 10, 20, 30 connected through networks 2, 3. The servers 10, 20, 30 comprise: a storage device 13 which records a status indicating that the crew is in operation or during reservation of the operation, in association with a tenant ID of the tenant of an operation destination, for each crew ID, and records a status indicating that the tenant is waiting for the arrival of the crew or during reservation, in association with a crew ID of the crew performing the operation, for each tenant ID. When notice blocking direct contact is requested from the crew terminal 80 or the tenant terminal 60, the status is checked in the storage device, and the notice blocking direct contact is formed.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a resident handling system for responding to inquiries from tenants of real estate properties.

  As systems for managing real estate properties, there are provided a number of systems for supporting real estate transactions, their mediation, and mediation of rental contracts. On the other hand, a rental housing management system is disclosed in Patent Document 1 below as a system for supporting the response to tenants after entering.

  In the rental housing management system disclosed in Patent Document 1, the function of centrally managing the key of the rental housing and sending a reminder message of the rent payment to the indoor terminal when the tenant is behind for rent is disclosed It is done.

JP 2008-101330 A

  However, conventionally, a system for efficiently responding to a resident's inquiry has not been provided. Therefore, when a tenant of a real estate property encounters a problem such as no water, no room lock, no electricity, etc., he / she calls the real estate management company individually. And ask for a response, or contact a house trouble solution service provider for a response.

  In addition, even if the tenant calls the real estate management company, if the person in charge is not used to dealing with housing trouble, it can not respond, and there are many cases where the tenant is dissatisfied. With this, it is not possible to improve the rejection rate of real estate property due to dissatisfaction.

  In addition, if there is a need to respond to a real estate management company staff member responsible for a real estate property problem, the person in charge who has received the phone will notify the staff members of the tenant information and the property information. It is necessary to encourage dispatch and it takes time and effort. In addition, if there is a request from the resident to change the dispatch date and time after booking the dispatch, etc., it is necessary for the person in charge who received the phone to mediate again to contact the members, which is extremely inefficient in operation .

  The present invention has been made in view of such problems, and it is an object of the present invention to provide a resident handling system that supports efficient and efficient response to inquiries from tenants of real estate properties. Do.

  In order to solve the above problems, a resident handling system according to the present invention is a tenant handling system for supporting a response to a query from a tenant of a real estate property, a tenant terminal used by a tenant, and the inquiry And a server connected by a member via a network, wherein the server is for each member ID whether the member is being dispatched or is making a reservation for dispatch The status is associated with the resident ID of the resident of the dispatch destination and recorded, and for each resident ID, the status of whether the tenant is waiting for arrival of a member for dispatch or is in reservation, the above of the crew who dispatches If there is a request for a storage device to be recorded in association with a member ID and a non notification direct contact that does not notify the contact point with the resident of the dispatch destination from the member terminal, the storage device stays in the state If the status of the member who uses the member terminal is on the move or is making a reservation, a call or text is made with the resident terminal of the resident ID of the destination obtained from the storage device. If there is a request for non notification direct contact that does not notify the contact point with the dispatch member from the resident terminal while establishing a non notification direct contact by sting, the status is confirmed in the storage device, and the tenant terminal is used Non notification direct contact to establish non notification direct contact by calling or texting with the member terminal of the member ID of the member ID of the response member obtained from the storage device when the status of the resident who is waiting for arrival or is in reservation And a contact establishment unit.

  In addition, the resident support program according to the present invention allows a computer to perform support when a member using a member terminal dispatches to the site and responds to an inquiry from a resident using a resident terminal. And storing, in the storage device of the computer, the status of whether a member is in the process of dispatching or making a reservation for dispatch on the storage device of the computer in association with the resident ID of the resident of the dispatch destination. And recording in the storage device of the computer, the status of whether the tenant is waiting for arrival of a member's arrival or is in reservation, in association with the member ID of the member who is dispatched, for each resident ID. If there is a request for non notification direct contact that does not notify the contact point with the resident of the dispatch destination from the member terminal, the status is confirmed in the storage device, If the status of the staff member who is using the staff member terminal is moving out or making a reservation, direct contact by telephone call or texting with the tenant terminal of the resident ID of the moving destination acquired from the storage device If there is a request for a non-indication direct contact that does not notify the contact point with the dispatch member from the resident terminal, the status is confirmed in the storage device, and the status of the resident using the resident terminal Establishing a non-notification direct contact by telephone call or texting with the member terminal of the member ID of the response member obtained from the storage device, when the user is waiting for arrival or is making a reservation It features.

  According to the resident handling system according to the present invention, by referring to the status information of the tenants and members stored in the management server, it effectively and efficiently responds to inquiries from tenants of real estate properties. can do.

FIG. 1 is a schematic view schematically showing the configuration of a resident handling system according to an embodiment of the present invention. FIG. 2 is a schematic view schematically showing the configuration of a management server according to an embodiment of the present invention. FIG. 3 is a schematic view schematically showing the configuration of the management headquarters PC according to the embodiment of the present invention. FIG. 4 is a schematic view schematically showing a configuration of a resident terminal according to the embodiment of the present invention. FIG. 5: is a schematic diagram which shows roughly the structure of the member terminal which concerns on embodiment of this invention. FIG. 6 is a flowchart showing the flow of processing for tenants according to the embodiment of the present invention. FIG. 7 is a flowchart showing a flow of processing for tenants according to the embodiment of the present invention. FIG. 8 is a flowchart showing a flow of processing for tenants according to the embodiment of the present invention.

  A resident handling system according to an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a schematic view schematically showing a configuration of a resident handling system according to the present embodiment. FIG. 2 is a schematic view schematically showing a configuration of a management server according to the present embodiment.

  FIG. 3 is a schematic view schematically showing the configuration of the management head unit PC according to the present embodiment. FIG. 4 is a schematic view schematically showing the configuration of the resident terminal according to the present embodiment. FIG. 5 is a schematic view schematically showing the configuration of the member terminal according to the present embodiment.

  The resident handling system 1 includes a management server 10, an artificial intelligence server (AI server) 20, an IP telephone server 30, a management headquarters PC 40, a management headquarters telephone 50, a resident terminal 60, and a member terminal 80. These devices are connected via a data communication network 2 such as a LAN or the Internet.

In addition, the management headquarters telephone 50, the resident terminal 60, and the crew terminal 80 are connected to the IP telephone server 30.
It is possible to communicate with each other via the telephone network 3 which is a telephone line such as a public switched network, an IP network, a mobile communication network, and the like.

  Here, the management server 10 is a server provided by a real estate management company that manages rental housing, which operates the tenant handling system 1, and the AI server 20 and the IP telephone server 30 assume use of a cloud service. . The management headquarters PC 40 and the management headquarters telephone 50 are devices installed in the in-house management headquarters of a real estate management company.

  The resident terminal 60 is a smartphone used by a resident who moves in a managed property, and in order to use the resident-friendly system 1, a tenant-friendly application for tenants is installed. The member's terminal 80 is a smartphone used by a member of a real estate management company that works by dispatching to a site to solve a tenant's trouble, and the member's terminal 80 is used for the member to use the resident handling system 1. Tenant application is installed.

  In this embodiment, when the staff members send out troubles of the tenants of the managed property to the site and cope with them, the tenant and the staff members can use the tenant correspondence system 1 to have a telephone number, an e-mail address, and SNS. Calls and text messages can be exchanged directly (texting) without knowing each other's contacts, such as their ID. In this specification, calls and textings that are directly made without notifying each other's contacts are referred to as non-notified direct contacts.

  As a result, there is no need to mediate communication between the tenants and members during the handling of problems at the management headquarters, which can increase the efficiency of operations, and after the completion of the handling, tenants and members can By preventing direct contact and always passing through the management headquarters, it is possible to centrally manage information or to prevent the occurrence of trouble caused by direct contact between tenants and members.

  The servers 10, 20, 30 described above, the management head office PC 40 and the terminals 60, 80 store various information such as arithmetic devices 11, 21, 31, 41, 61, 81 such as a CPU (Central Processing Unit) that performs various calculations. A storage device 13, 23, 33, 43, 63, 83 is provided which comprises an HDD (Hard Disc Drive) to be stored and a RAM (Random Access Memory) used as a work area for arithmetic processing.

  Arithmetic units 11, 21, 31, 41, 61, 81 execute various programs stored in storage devices 13, 23, 33, 43, 63, 83, thereby to be described later in servers 10, 20, 30, management Various functions of the head office PC 40 and the terminals 60 and 80 can be realized.

  The management server 10 includes an arithmetic unit 11 and a storage unit 13. The storage device 13 includes a program storage unit 14 and a DB (database) 15. The program storage unit 14 includes a status update program 141 for updating the status of tenants and members in the DB 15 described later, and non notification direct contacts for establishing non notification direct contacts between the resident terminal 60 and the member terminals 80. An established program 143 is stored.

  The DB 15 stores a property DB 151 for storing information on managed properties, a resident DB 152 for storing information on tenants in the managed property, a management head PCDB 153 for storing information on the management head PC 40, and a management head telephone 50 And a member DB 155 for storing information on members.

  Also, the DB 15 stores an inquiry history DB 157 that stores the inquiry items from tenants such as troubles and the history of answers from the AI server 20 etc., and the corresponding manual describing the procedure for dealing with the troubles in the field And a corresponding manual DB 160.

  The property DB 151 stores, for each property ID identifying a managed property, information on the managed property including the resident ID of the resident and the telephone number of the management head of the real estate management company that manages the property.

  The resident DB 152 is, for each resident ID for identifying a resident, information on the resident including the name and property ID of the real estate property to be entered, and the resident terminal 60 of the resident has a call with the management head phone 50 or the member terminal 80 Call status indicating whether the status is medium, work status indicating the response work status of the staff to the tenant, and reservation status indicating whether the work booking for the staff to the site is included at a predetermined reservation date and time, etc. Store

  In the present embodiment, as the call status of the resident DB 152, the status of "in a call" or "standby" is recorded, and in the case of a call, the ID of the other party is also recorded. The work status is “waiting”, which indicates that the member is not dispatched (including during reservation), “waiting for arrival” when the member has already departed to the site, or the member is working on the site "Work in progress" is recorded, and in the case of "waiting for arrival" or "work in progress", the member ID of the dispatch member is also recorded together.

  Further, as the reservation status of the resident DB 152, the status of "without reservation" or "in reservation" is recorded, and in the case of "in reservation", the reservation date and time is also recorded. In the case of "in reservation", the member ID of the dispatch member is also recorded together, and in the case of a plurality of work reservations, a plurality of reservation dates and times are recorded.

  The management headquarters PCDB 153 stores, for example, information related to the management headquarters PC 40 for each PCID identifying the management headquarters PC 40. The management head phone DB 154 stores, for each telephone ID for identifying the management head phone 50, information on the management head phone 50, a call status indicating whether the management head phone 50 is in communication with the resident terminal 60, and the like. Do. As the call status of the management main unit telephone DB 154, the status of "in a call" or "in standby" is recorded, and in the case of "in a call", the ID of the other party is also recorded.

  The member DB 155 includes, for each member ID for identifying a member, information on the member such as a name, a call status indicating whether the member terminal 80 of the member is talking with the resident terminal 60, and a response work state of the member Stores the work status indicating the reservation status, the reservation status indicating the reservation status of whether or not the work reservation for the member is included, and the like.

  In the call status of the worker DB 155, the status of "in a call" or "on standby" is recorded, and in the case of "in a call", the ID of the other party is also recorded. The work status is "waiting", which indicates a state of not being dispatched (including reservation in progress), a member of staff who has already departed to the site, or a member of staff who is working on the site. In the case of "in motion" or "in operation", the ID of the destination is also recorded.

  In addition, as for the reservation status of the member DB 155, the status of "without reservation" or "in reservation" is recorded, and in the case of "in reservation", the reservation date is also recorded together, and in the case of multiple work reservations, Multiple reservation dates and times are recorded.

  In the inquiry history DB 157, records of the inquired items of the tenant in the past and the response to it and the contents of the response work are recorded in association with the property ID, the resident ID, the worker ID and the like.

  The artificial intelligence (AI) server 20 is a computer including an arithmetic unit 21 and a storage unit 23 and having an automatic learning function. In the present embodiment, the AI server 20 automatically creates an appropriate answer sentence and responds to an inquiry in a chat by text input from a resident (tenant terminal 60), and learns the contents of the inquiry. And use it for the next answer.

  The IP telephone server 30 includes an arithmetic unit 31 and a storage unit 33, and is connected to the telephone network 3 to realize the circuit switching function of the IP telephone. In the present embodiment, in response to a call request from the resident terminal 60 and a call request from the worker terminal 80, the call is transferred to the management main office telephone 50, the worker terminal 80, and the resident terminal 60 for transfer. .

  Although the configuration of the servers 10, 20, and 30 has been described above, these servers may be installed together in one place, or installed in different places in a state of being mutually connected via the network 2. May be

  Also, the management server 10, the AI server 20, and the IP telephone server 30 may not be separate servers, but the functions of the servers 10, 20, and 30 may be integrated into one or two servers. Also, the function may be distributed to four or more servers.

  In addition, although various programs executed on the servers 10, 20, 30 are stored in the respective servers 10, 20, 30, all or part of the programs are stored in one server. Or, one program may be distributed and stored in multiple servers.

  The management headquarters PC 40 includes an arithmetic unit 41, a storage unit 43, a display 47, and an input unit 48. The storage device 43 includes a program storage unit 44. The program storage unit 441 stores a call confirmation program 441. The call confirmation program 441 is always in a running state while the management office PC 40 is in operation, and periodically inquires and confirms the call status of the management server 10.

  The resident terminal 60 includes an arithmetic unit 61, a storage unit 63, a display 67, and an input unit 68. The storage device 63 includes a program storage unit 64. The program storage unit 64 stores a resident correspondence program 641 for tenants. In addition, the resident ID of the resident who uses the terminal is recorded in the storage device 63, and functions as an identifier for identifying the resident terminal 60.

  The worker terminal 80 includes an arithmetic unit 81, a storage unit 83, a display 87, and an input unit 88. The storage unit 83 includes a program storage unit 84, and the program storage unit 84 stores a member resident correspondence program 841. Further, in the storage device 83, a member ID of a member who uses the terminal is recorded, and functions as an identifier for identifying the member terminal 80.

  The configuration of the resident handling system 1 has been described above. Subsequently, the flow of processing when the real estate management company performs tenant handling using the tenant handling system will be described. FIGS. 6-8 is a flowchart which shows the flow of the process for the resident | tenant who concerns on this embodiment. 6 to 8, the management server 10, the AI server 20, and the IP telephone server 30 are drawn together as one server 10, 20, 30.

  First, the resident who wants to make an inquiry launches a resident-supporting application for the resident. The tenant-friendly application has a corresponding manual browsing function, an inquiry chat function, and an inquiry call function. Therefore, the tenant usually refers to the response manual, for example, if it is a trouble that water does not come out, after confirming the basic check items such as whether the tap of the water supply is open or not, it still does not solve To make an inquiry in text by texting, using the inquiry chat function.

  Specifically, in S1 (step 1), the resident inputs an inquiry sentence (for example, "No water") in a chat box on the inquiry screen displayed on the display 67 of the resident terminal 60. The text data of the input sentence is sent from the resident terminal 60 to the AI server 20 via the network 2 (S2). The inquiry sentence is also sent to the management server 10 and stored for history storage.

  The AI server 20 that receives the inquiry sentence creates an answer sentence (for example, "Please check the open state of the tap of the water tap", a photograph showing the location of the tap, etc.) by artificial intelligence while referring to the accumulated data (S3), transmit to the resident terminal 60 (S4). The response sentence is also sent to the management server 10 and stored for history storage.

  In the resident terminal 60 having received the answer sentence, the answer sentence is displayed on the display 67 in S5. When the trouble is resolved, the resident's handling is finished as it is, and when it is desired to exchange texts, S1 to S5 are repeated.

  If the tenant determines that it is difficult to solve the problem with the inquiry chat function, the tenant can also make an inquiry by telephone call with the person in charge of the real estate management company using the inquiry call function.

  Specifically, when the resident presses the call button in the application screen displayed on the display 67 of the resident terminal 60 in S10, with the resident ID of the resident who uses the resident terminal 60 in S11. , A call request is sent to the IP telephone server 30.

  Having received the call request, the IP telephone server 30 inquires of the management server 10 based on the resident ID in S12, thereby acquiring the telephone number of the management head phone 50 of the real estate management company in charge of the resident, Subsequently, in S13, the call is transferred to the management main unit telephone 50.

  In S14, when the management headquarters telephone 50 receives a call and starts a call with the resident terminal 60, the resident ID and the management office of the resident terminal 60 that has started the call from the IP telephone server 30 to the management server 10. This is notified together with the telephone ID of the telephone 50. In the management server 10, in S15, the status of the resident ID and the telephone ID of the resident DB 152 and the management main unit telephone DB 154 is updated to "in a call" by the status update program 141 functioning as a status update unit.

  Here, the management headquarters PC 40 periodically inquires of the management server 10 about the call status of the management headquarters telephone 50 installed in the same place (S20). When the status of the management main unit telephone 50 is changed to "in a call" in S15, the management main unit PC 40 acquires from the management server 10 that effect and the tenant ID that is the other end of the call in S21.

  Thereby, in S22, the employee who is in a call with the tenant operates the management headquarters PC 40 to acquire information on the tenant who is the call partner from the management server 10 and display it on the display 47. it can. For example, it is possible to browse information on real estate properties where tenants are moving in and past inquiry history of the tenants, etc., and the staff in charge can efficiently carry out a call while referring to such information. Can.

  As a result of the telephone call correspondence, when the staff in charge of the management headquarters judges that the personnel need to be dispatched to the site, when the fact is input to the management headquarters PC 40, in S23, the management headquarters PC 40 sends the management server 10 An inquiry of dispatchable members is made.

  In the management server 10 that has received the inquiry of the dispatchable member, extraction of the dispatchable member is performed in S24. This dispatchable member inquiry is made by designating a time, and in accordance with the resident's request, dispatching date and time information including immediate dispatch is also transmitted to the management server 10.

  Extraction of the dispatchable member of S24 in the management server 10 is performed with reference to the work status and reservation status of each member recorded in the member DB 155. The member ID of the extracted dispatchable member is returned to the management headquarters PC 40.

  Subsequently, in S25, the responsible employee decides a member to be dispatched out of the dispatchable members. It should be noted that the decision of the dispatch member may be made after confirmation message is sent to the member terminal 80 of the member before the decision and confirmation.

  Here, when the call between the management headquarters telephone 50 and the resident terminal 60 is ended (S26), the IP telephone server 30 transmits that effect to the management server 10, and in the management server 10, the resident DB 152 and The call status of the management head phone DB 154 is updated to "standby" (S27).

  The member ID of the dispatch member determined in S25 is sent from the management headquarters PC 40 to the management server 10 in S28, and the work status and reservation status of the member and the resident are updated in the management server 10 (S30).

  In the update of the member DB 155, when the member is dispatched immediately, the work status of the member is changed to “during out”, and in the case of reservation, “reserved” is added to the reservation status of the member along with the reservation date and time. It is recorded. When a member is dispatched later at a reserved date and time, the work status is changed to "during dispatch", and when another work reservation is not entered, the reservation status is changed to "no reservation".

  In updating the resident DB 152, when the member is dispatched immediately, the work status of the resident of the dispatch destination is changed to "wait for arrival", and in the case of reservation, the reservation status is set to the reservation status of the tenant. "Reserved" is recorded along with. When a member is dispatched later on the reservation date and time, the work status is changed to "waiting for arrival", and when another work reservation is not made, the reservation status is changed to "no reservation".

  After the status update, subsequently, in S31, while the member ID of the dispatch member is sent from the management server 10 to the resident terminal 60, in parallel, in S32, from the management server 10 to the member terminal 80, The resident ID and the property ID are sent (S32).

  In the resident terminal 60 that has received the member ID of the dispatch member, the resident-supporter application for the tenant displays information (such as the name) of the dispatch member (S32). In addition, on the page of member information of the tenant-supporting application for tenants, a call button for calling with the response member and a chat box for texting with the response member are displayed (S33).

  In addition, in the member terminal 80 that has received the resident ID and the property ID, the member resident application for members displays the property information of the dispatch destination and the resident information (name and the like) together with the inquiry content (S34). Further, on the page of the resident information of the member resident application, a call button for calling with the resident and a chat box for texting with the resident are displayed (S35).

  A resident ID is associated with the call button and the chat box displayed on the resident terminal 60, and when the resident presses the call button, the resident ID is sent to the IP telephone server 30 together with the call request. When the message is input to the chat box, the resident ID is sent to the management server 10 together with the message.

  A member ID is associated with the call button and the chat box displayed on the member terminal 80, and when the member presses the call button, the member ID is transmitted to the IP telephone server 30 together with the call request, and the chat box When a message is input to S, the personnel ID is sent to the management server 10 along with the message.

  The IP telephone server 30, which has received a call request from the resident terminal 60, inquires of the management server 10 about the member ID of the member in charge of handling the received resident ID, acquires it, and calls the member terminal 80 of the member ID Is transferred, the call between the resident terminal 60 and the worker terminal 80 is established.

  In addition, the IP telephone server 30, which has received a call request from the worker terminal 80, inquires the management server 10 of the resident ID of the resident of the dispatch destination of the received worker ID to the management server 10, and obtains the resident terminal 60 of the worker ID. By transferring the telephone, a call between the resident terminal 60 and the worker terminal 80 is established.

  The management server 10 having received the message from the resident terminal 60 acquires a member ID of a member in charge of handling the received resident ID from the DB 15, and transmits the message to the member terminal 80 of the member ID.

  In addition, the management server 10 that has received the message from the member terminal 80 acquires the resident ID of the resident of the dispatch destination of the received member ID from the DB 15, and transmits the message to the resident terminal 60 of the resident ID Do.

  In this call and texting, the contact information of the other party such as the ID and the telephone number is not notified to the resident terminal 60 and the crew terminal 80, and therefore the tenant and the crew do not have to go through the staff in charge of the management headquarters. , Non-noticeable direct contact can be made.

  As described above, after completion of the processing of S30 to S35, a state in which non notification direct contact by telephone call or texting is possible between the member terminal 80 of the dispatch member and the resident terminal 60 of the resident of the dispatch destination (S38 ). The process of establishing the non notification direct contact includes the non notification direct contact establishment program stored in the management server 10 and the non notification direct contact stored in the IP telephone server 20 which constitute the non notification direct contact establishment unit. The program is realized by a resident-supporting program stored in the resident terminal 60 and the crew terminal 80.

  In this non-notification direct contact, for example, when a member heading for the site delays arrival due to traffic congestion and wants to contact the resident or when the tenant wants to change the reservation date and wants to contact the dispatch member Used for

  The dispatch member can also refer to the corresponding manual using the member resident application for personnel while moving to the site or after arriving at the site (S40). When the dispatch member arrives at the site, in S41, when the dispatch member presses the site arrival button in the tenant application for members, information indicating arrival at the site is transmitted to the management server 10 (S42) .

  The management server 10 that has received the arrival information changes the work status of the dispatch member from "outgoing" to "working" at S43, and the work status of the tenant also changes from "waiting for arrival" to "working" change.

  When the response work on the site is completed, in S45, when the dispatch member presses the work completion button in the tenant application for members, information indicating that the work is completed is transmitted to the management server 10 (S46) ). The management server 10 that has received the work completion information changes the work status of the dispatch member from "working" to "ready" which can be dispatched, and the tenant's work status from "working" to "ready" It changes to (S47).

  Since the "standby" is set by the status change in S47, the non notification direct contact is disabled (S48). After this, the tenants and the dispatch members do not know each other's contact points, and can not directly contact each other, and when making contact, it is necessary to go through the management headquarters.

  Subsequently, on the resident terminal 60 having received the work completion information from the management server 10, a questionnaire input screen for the work of the member is displayed. When the resident inputs an answer to the questionnaire in S52, the input content is transmitted to the management server 10 and is recorded in the inquiry history DB 157 of the management server 10 (S53).

  The questionnaire result is transmitted from the management server 10 to the worker terminal 80, and the member can browse the questionnaire result (S54). In this way, by transmitting the questionnaire results entered by the tenant directly to the crew terminal 80 via the network 2, the staff can easily browse the feedback information from the customer, and the motivation for the work can be improved. Connect.

  As mentioned above, although this embodiment was described in detail, according to this embodiment, when it is necessary to dispatch a member to a field and respond to an inquiry from a resident, a person in charge of a management headquarters of a real estate management company It is possible to efficiently decide the dispatch member while browsing the resident information, the property information, the member information, etc. online without the need for the person to make an inquiry to the member by phone.

  In addition, when the dispatch member is decided, non notification direct contact becomes possible between the member terminal 80 of the dispatch member and the resident terminal 60 of the resident of the dispatch destination, and the direct connection between the dispatch member and the resident efficiently I can get in touch.

  In addition, after the work is completed, the dispatch member and the tenants can not contact each other directly because they do not know each other's contact information such as the telephone number, e-mail address, and SNS ID, and can not contact them. In addition to being able to centrally manage inquiry response information, it is also possible to prevent the occurrence of problems due to direct contact between tenants and members even after work is completed. .

  The embodiment of the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention. For example, in the above embodiment, both the call and the texting are provided as the non-notification direct contact, but at least one of the call and the texting may be provided.

  Further, in the above embodiment, the non notification direct contact is established when the reservation status is in reservation, or when the work status is in operation or there is a request for non notification direct contact from a member in operation. If at least the member's reservation status is in reservation or the work status is in progress, a non notification direct contact may be established.

  Similarly, in the above embodiment, the non-notification direct contact is established when the reservation status is in reservation or the non-informing direct contact request is received from the tenant whose work status is working or waiting for arrival. However, at least when the reservation status of the tenant is in reservation or the work status is waiting for arrival, the non notification direct contact may be established.

1 tenant support system 2 network 3 telephone network 10 management server 11 arithmetic device 13 storage device 14 program storage section 141 status update program 143 non notification direct contact establishment program 15 DB
151 Property DB
152 Tenant DB
153 Management Headquarters PCDB
154 Management Headquarters Phone DB
155 member DB
157 Query history DB
160 corresponding manual DB
20 Artificial Intelligence Server 21 Arithmetic Device 23 Storage Device 30 IP Phone Server 31 Arithmetic Device 33 Storage Device 40 Management Headquarters PC
41. Arithmetic unit 43. Storage unit 44. Program storage unit 441. Call confirmation program 47. Display 48. Input unit 50. Management unit telephone 60. Tenant terminal 61. Arithmetic unit 63. Storage unit 64. Program storage unit 641. Tenant correspondence program 67. Display 68. Input unit 80 member's terminal 81 arithmetic device 83 storage device 84 program storage unit 841 member's resident correspondence program 87 display 88 input device

Claims (4)

In the tenant response system that supports the response to inquiries from tenants of real estate properties,
The tenant terminal used by the tenant, a member terminal used by a member who is dispatched to the site in response to the inquiry, and a server connected via a network,
The server is
For each member ID, while recording the status of whether the member is moving out or making a reservation for moving out, in association with the resident ID of the resident of the moving destination,
A storage device that records, for each resident ID, a status indicating whether the resident is waiting for arrival of a member's dispatch arrival or is in reservation, in association with the member ID of the dispatched member;
If there is a request for non notification direct contact that does not notify the contact point with the resident of the dispatch destination from the member terminal, the status is confirmed in the storage device, and the member of the member using the member terminal is in the process of issuing or reservation In this case, a non-notification direct contact by telephone call or texting is established between the resident ID of the resident ID of the move destination acquired from the storage device and the resident terminal;
If there is a request for non notification direct contact that does not notify the contact point with the dispatch member from the resident terminal, the status is confirmed in the storage device, and the status of the resident using the resident terminal is waiting for arrival or reservation A non notification direct contact establishment unit for establishing a non notification direct contact by telephone call or texting with the member terminal of the member ID of the response member acquired from the storage device in the case of
A tenant correspondence system characterized by comprising: When a member to be dispatched to the site is determined in response to an inquiry from a resident, the status of the member recorded in the storage device is determined during the dispatch if the member is immediately dispatched, or in the case of a reservation, a reservation While changing to
The status update unit is further provided with a status update unit that changes the status of the resident recorded in the storage device to awaiting arrival when the member is dispatched immediately, and changes it during reservation in the case of reservation. The tenant correspondence system according to Item 1.   The status update unit, upon receiving a notification from the member terminal that the field work has been completed, changes the status of the member during standby and changes the status of the tenant during standby. The tenant response system according to claim 2. In the resident-adaptive program to have the computer perform assistance when a member who uses a member's terminal is dispatched to the site and responds to a query from a resident who uses a resident's terminal,
Recording, for each member ID, a status indicating whether the member is in the process of moving out or making a reservation for the movement in association with the resident ID of the resident of the moving destination in the storage device of the computer;
Recording in a storage device of the computer, for each tenant ID, a status indicating whether the tenant is waiting for arrival of a member's arrival or under reservation, in association with the member ID of the member who is dispatched;
If there is a request for non notification direct contact that does not notify the contact point with the resident of the dispatch destination from the member terminal, the status is confirmed in the storage device, and the member of the member using the member terminal is in the process of issuing or reservation Establishing a non notification direct contact by telephone call or texting with the resident terminal of the resident ID of the move destination acquired from the storage device;
If there is a request for non notification direct contact that does not notify the contact point with the dispatch member from the resident terminal, the status is confirmed in the storage device, and the status of the resident using the resident terminal is waiting for arrival or reservation Establishing a non notification direct contact by telephone call or texting with the member terminal of the member ID of the reaction member obtained from the storage device,
A resident response program characterized by having

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