JP2019079265A - Product sales data processing device, program, and product sales data processing system - Google Patents

Abstract

To allow for refunding customers smoothly when products are returned.SOLUTION: A product sales data processing device to be used when selling products is provided, the device comprising: storage means having information on sold products, information on amounts of deposits from customers, and information on types of settlement for the deposits stored therein in association with each other; and output means configured to output an amount of deposit and settlement type for a product stored in the storage means when the product is returned.SELECTED DRAWING: Figure 10

Description

  The present invention relates to a commodity sales data processing apparatus, a program and a commodity sales data processing system.

  In mass retailers, supermarkets, home centers, etc., so-called reserved products are sold separately from the sale of the displayed products. As reserved goods, for example, goods (custom-made goods) sold according to the use of each customer, remodeling, cleaning agency, etc. may be mentioned. Custom-made products may be paid as “payment” before taking-off the product, for example, by putting a name into an instrument or the like, an order suit, or the like. In addition, reform and cleaning agency, etc. determine the implementation date and content in advance and complete the payment as “payment”. Patent Document 1 describes a technique for facilitating credit settlement of reserve products.

Patent No. 5952617 gazette

  However, when returning a reserved product, the refund method differs depending on the payment type of the deposit (for example, cash, credit card, cash voucher, points, etc.), and it is necessary to refund by the refund method according to each payment type . For example, in the case where the payment type is credit payment, processing for performing repayment processing to the account towards the card company is performed. In addition, if the payment type is cash, the money is refunded. However, in the case where the payment type includes a coupon, use of points, etc., what kind of refund method (cash, points return, etc.) is to be made varies depending on the rules of the store. Furthermore, since return of a reserved product is not a frequent operation, it is difficult for even an expert to grasp all the rules. Therefore, it may take time to refund the returned reservation products. In addition, the same problem may occur when returning a displayed item.

  This invention is made in view of such a situation, and when returning goods, it aims at providing the technique which can perform refund smoothly.

  A commodity sales data processing device according to one aspect of the present invention for solving the above-mentioned problems is a commodity sales data processing device used when selling a commodity, which includes information on a commodity sold and a deposit from a customer Storage means for storing information associated with the amount of money of the deposit and information regarding the payment type of the deposit, and when the product is returned, the deposit amount of the product stored in the storage means and the payment type And output means for outputting

  In the commodity sales data processing apparatus, the output means may output at least the amount of the deposit by cash as an output of the deposit amount and the settlement type.

  In the commodity sales data processing apparatus, the output unit may display the deposit amount and the settlement type on a display unit as an output of the deposit amount and the settlement type.

  In the commodity sales data processing apparatus, the output unit may be capable of displaying the amount of deposit, the type of payment, and the amount of cash refund by contrast.

  The commodity sales data processing device may be provided with a deposit means for depositing the commodity to be sold by the deposit from the customer.

  In the commodity sales data processing apparatus, the depositing unit may be capable of depositing the one commodity by each deposit of two or more different settlement types.

  The commodity sales data processing apparatus includes a refund control means for controlling a refund process for refunding the deposit amount when returning the product, and the refund control means is configured to refund the deposit amount according to the payment type. May be controlled.

  In the commodity sales data processing apparatus, the settlement type includes point settlement using points, and the refund control means refunds the cash of the point settlement by cash when the deposit of the point settlement is present. It may be controllable to do.

  In the commodity sales data processing apparatus, the refund control means may be capable of controlling whether or not to refund with cash the deposit of the point payment in accordance with the attribute of the customer.

  In the commodity sales data processing apparatus, the refund control means includes a conversion means for converting the number of points used according to the conversion rate into cash for the deposit in the point settlement, and the conversion means is used It may be possible to vary the conversion rate to cash based on the type of points and the remaining expiration date of the points in use.

  The commodity sales data processing apparatus may be provided with commodity registration means for registering a commodity to be sold.

  In the commodity sales data processing apparatus, the commodity may be a reserved commodity sold by reservation.

  A program which is another aspect of the present invention for solving the above-mentioned problems relates to a computer of a commodity sales data processing apparatus used when selling commodities, information on commodities sold, and the amount of deposit from customers. Storage means for storing information in association with information relating to the payment type of the deposit, and when returning the product, outputting the deposit amount of the product stored in the storage means and the payment type It is a program to function as output means.

  A commodity sales data processing system, which is another aspect of the present invention for solving the above-mentioned problems, is a commodity sales data processing system used when selling a commodity, comprising: commodity registration means for registering a commodity to be sold; The payment means for depositing the goods registered by the goods registration means by the deposit from the customer, the information on the goods registered by the goods registration means, the information on the amount of the deposit, and the settlement type of the deposit The information processing apparatus comprises storage means for storing information in association with each other, and output means for outputting the deposit amount of the product stored in the storage means and the payment type when returning the product.

  As described above, according to the present invention, when the product is returned, the refund can be smoothly performed. In particular, when returning the product, regardless of the settlement type of the deposit to be refunded, and also whether the deposit to be refunded is the sum of a plurality of settlement types, You can make a refund smoothly.

It is a figure showing an example of composition of a POS system in an embodiment of the present invention. They are the front view and side view which show the appearance example of a POS register | resistor. It is a perspective view showing an example of appearance of a POS register. It is a block diagram showing an example of composition of a POS register. It is an example of the various information regarding the refund process which a POS register memorize | stores. It is an example of transaction information which a POS register generates. It is explanatory drawing which demonstrates concretely the refund amount for every payment classification. It is an example of a returned goods transaction search screen. It is an example of a returned goods transaction confirmation screen. It is an example of a refund confirmation screen. It is another example of a refund confirmation screen. It is another example of a refund confirmation screen. It is another example of a refund confirmation screen. It is an example of a receipt. It is an example of a receipt. It is a flow chart which shows an example of processing procedure of return processing. It is another example of a refund confirmation screen. It is another example of a refund confirmation screen.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 shows a configuration example of a POS system S1 in the present embodiment. The POS system S1 is used when selling a product, and includes four POS registers 1 and a store controller 2 as shown in FIG. The POS register 1 and the store controller 2 are connected to be able to communicate with each other via a wired or wireless LAN 3.

  The configuration of the POS system S1 shown in FIG. 1 is an example. For example, as a configuration of the POS system S1, three or less or five or more POS registers 1 may be included. Further, as the configuration of the POS system S1, the store controller 2 may not be included. When the configuration of the POS system S1 does not include the store controller 2, one POS register 1 may have a function as the store controller 2.

  The store controller 2 manages various information such as a product master. The store controller 2 appropriately transmits the latest product master to the POS register 1. The product master is a file storing product information such as product identification information (for example, JAN code) of each product, product name (product name, item name), sales price, discount information, and the like. The store controller 2 acquires a product master on which the latest product information is reflected from the outside (for example, a server of the head office, a medium such as a CD-ROM), and appropriately transmits the product master to the POS register 1.

  The POS register 1 executes a commodity registration process for registering a commodity to be purchased. Further, the POS register 1 executes a settlement process of the registered product. The POS register 1 can also execute a return process after the settlement process.

  2 and 3 show an example of the appearance of the POS register 1. FIG. 2A is a front view as viewed from a store clerk (operator) side (front) that operates the POS register 1, and FIG. 2B is a side view of the POS register 1. FIG. 3 is a perspective view of the POS register 1 as viewed from the right front.

  As shown in FIGS. 2 and 3, the POS register 1 includes a display unit 14 with a touch panel, a key operation unit 15, a display unit 16 for customers, an automatic change machine 17, a scanner unit 18, a printing unit 19 and a drawer 30. .

  The display unit 14 with a touch panel is a display device for a store clerk provided with the touch panel 14 a. In the display unit 14 with a touch panel, a registration screen according to the product registration process, a settlement screen according to the settlement process, and the like are displayed. In addition, the store clerk can perform predetermined operations on the touch panel 14a regarding product registration, settlement, and the like.

  A key operation unit 15 is a keyboard provided with operation keys such as numerical keys for inputting the amount of deposits received from the customer at the time of goods registration processing and settlement processing and a closing key for closing accounting. It is.

  The customer display unit 16 is a display device for notifying the customer of the product name and price of the product to be purchased. The automatic change machine 17 is a change machine for discharging at least money to the change discharge port 17a among changes to be paid to the customer, and a deposit insertion port 17b for inserting at least money out of deposits deposited from the customer Equipped with

  The scanner unit 18 reads code information (for example, a bar code or the like) attached to a product or a voucher for which purchase is to be made, or code information written on a product catalog or a product order sheet. The scanner unit 18 may be, for example, a reader that reads not only a bar code but also a two-dimensional code.

  The printing unit 19 is a printer that prints and issues a receipt (accounting slip) or the like that is a specification of a product to be purchased.

  The drawer 30 is a storage unit for storing banknotes and money received from a customer, and is pulled out in the direction of arrow A in FIG. 2B in accordance with the operation of the key operation unit 15.

  FIG. 4 is a block diagram showing a configuration example of the POS register 1. In FIG. 4, the blocks corresponding to the configurations shown in FIG. 2 and FIG. As shown in FIG. 4, the POS register 1 includes a CPU 11, a storage unit 12, a RAM 13, a display unit 14 with a touch panel, a key operation unit 15, a display unit for customer 16, an automatic change machine 17, a scanner unit 18, a printing unit 19, The communication unit 20 and the drawer 30 are provided. Each is connected via an internal bus and a communication line.

  The communication unit 20 communicates with, for example, another device (the store controller 2, another POS register 1 or the like) of the POS register 1.

  The storage unit 12 is a program to be executed by the CPU 11, information referred to by the CPU 11 (eg, product master received from the store controller 2, various information shown in FIG. 6, etc.), information generated by the CPU 11 (eg, transaction information etc.) Remember etc.

  The RAM 13 is, for example, a memory that develops information (such as the above-described program) read from the storage unit 12 and temporarily stores information generated by the CPU 11.

  The POS register 1 according to the above-described configuration can register any of general products and reserved products. The reserved product is a product to be delivered in the future, such as a product (customer-made product) sold according to a product before the start of sales or use for each customer, or a service to be implemented in the future such as remodeling or cleaning agency. In the case of a reserved product, when selling (product registration), ie before delivering the product or performing a service, a part of the product price (so-called down payment) or the entire product price is deposited from the customer as a reservation money. There is a case. The general product is a general product that does not correspond to a reserved product, and is, for example, a product to be delivered or a service to be carried out when selling (product registration).

  Although it has been described that the POS register 1 can register reserved products in addition to general products, specifically, the POS register 1 is necessary for sales of reserved products in addition to information required for sales of general products. It is also possible to process information that is That is, the POS register 1 has a function of registering (storing) and outputting information specific to the reserved product (for example, date of delivery or service, information on purchaser, information on deposit, etc.) There is. For example, the POS register 1 displays a registration screen on which information unique to the reserved product can be input, and generates and stores the information input on the registration screen (or information based on the input information) as transaction information. A receipt on which the information (or information based on the input information) input on the registration screen is printed is issued.

  Further, the POS register 1 settles one or more goods registered in the goods registration process with a deposit from the customer as a settlement process, but it is possible to settle a part of the commodity price as the down payment for the reserved goods. Good. Note that the POS register 1 may recognize based on the operation of the store clerk whether to settle the full amount or the partial deposit as the deposit for the reservation product. For example, a button to settle the full amount and a button to settle the part are prepared (each displayed on the display unit 14 with a touch panel, arranged as the key operation unit 15, etc.) and which button was pressed It may be recognized based on Alternatively, for example, a button may be prepared (displayed on the touch panel display unit 14, arranged as the key operation unit 15, etc.) for declaring that part of the payment is to be made, and recognition may be performed based on the presence or absence of depression of the declaration button.

  In the case of receiving a part of the price for the reserved product as a deposit (as there are deposits with various settlement types as described later), delivery or service has not yet been performed, and the entire amount Since payment is not made, there is a possibility that the use of the word "settlement" or "settlement" may give a sense of discomfort, but for convenience of explanation (because it is an object for "settlement processing" of POS register 1), "settlement" It is called (or "settlement"). In addition, there is also a possibility that at least delivery or service has not been performed at the time of receiving the entire payment as deposit for the reserved product, but there is a similar possibility, but it is also called "settlement" (or "settlement") It is supposed to be. In addition, regardless of whether the item is a general item or a reserved item, or whether the deposit from the customer is all or part of the payment, the deposit from the customer will be deposited, so "Settlement processing" may be referred to as "payment processing". That is, the process executed by receiving all (or a part) of the payment for the reserved product as a deposit may be referred to as a settlement process, or may be referred to as a deposit process. Further, the processing executed by receiving as deposit without distinguishing the type of the commodity (that is, also for the general commodity) may be referred to as a settlement process, or may be referred to as a deposit process.

  Further, the POS register 1 settles (that is, deposits a deposit) one or more commodities registered in the commodity registration process as a settlement process (also referred to as the deposit process as described above) with a deposit from the customer. However, the payment type (payment type of deposit) in one transaction may not necessarily be cash. That is, the POS register 1 can be settled (settled, depositable) even if it is other than cash. Further, the settlement type in one transaction may not be single. That is, the POS register 1 can be settled by two or more payment types in one transaction.

  FIG. 5 shows an example of various information related to the refund processing stored in the POS register 1. Specifically, FIG. 5A is an example of payment type information, and payment codes are defined for each payment type. About FIG. 5 (B)-FIG.5 (D), it mentions later.

(Operation at the time of sale of goods)
The POS register 1 registers a product purchased by a customer as a product registration process. The registration of the product is performed, for example, by reading a barcode attached to the product using the scanner unit 18 or operating a preset button or the like displayed on the registration screen. Alternatively, it is performed by reading a bar code indicating the product printed on a catalog, a brochure, a card or the like.

  Subsequently, the POS register 1 inputs (registers) a deposit for settling the commodity registered in the commodity registration process as the settlement process. Since the POS register 1 can be settled by two or more settlement types in one transaction, when performing settlement by two or more settlement types, the deposit of each settlement type is input. For example, a button is prepared for each settlement type (displayed on the touch panel display unit 14, arranged as the key operation unit 15, etc.), and the POS register 1 inputs (registers) the deposit amount of the settlement type corresponding to the pressed button. You may Then, the POS register 1 compares the total amount of goods registered in the goods registration process with the amount of deposit (the sum of the amounts of deposit of the respective settlement types when the deposit of two or more settlement types is input). The change amount is calculated, and if there is a change, the change is released and a receipt is issued. The POS register 1 also generates and stores transaction information.

  As described above, the POS register 1 issues a receipt at the end of the transaction (after the product registration process and the settlement process are performed). For example, the POS register 1 has a sales date, a transaction number, a receipt number, and a register number. A sales clerk code, a product description (product name, number, unit price, etc.), a purchase price, a deposit amount (total, breakdown for each settlement type), a change amount, a receipt printed with a telephone number, etc. is issued. Each item will be described later.

  Moreover, in the transaction including the reservation product, the POS register 1 issues a medium on which the transaction content of the reservation product is printed. For example, the POS register 1 is a sales date, transaction number, receipt number, register number, clerk code, item description (item name, number, unit price, etc.), purchase amount, deposit amount (total, breakdown by settlement type), change In addition to the amount, telephone number, etc., you may also issue a receipt printed with information indicating whether it is full amount or partial (payment money), date and time of implementation, reservation number etc. Sales date, transaction number, receipt number Aside from the receipt on which the cash register number, clerk code, item description (item name, number, unit price, etc.), purchased amount, deposit amount (total, breakdown by payment type), change amount, telephone number etc. You may issue a sheet printed with information indicating whether it is full or partial (payment), date and time of implementation, reservation number, etc.

  Further, in a transaction including a reserved product, the POS register 1 prints code information (bar code, two-dimensional code, etc.) obtained by coding information (eg, sales date, receipt number, etc.) for specifying the reserved product. You may issue a different medium. For example, a receipt or sheet printed with code information obtained by encoding at least one of a transaction number, a receipt number, a reservation number and the like may be issued. Further, the POS register 1 may issue a medium on which the above-mentioned code information is printed in a general commodity, instead of or in addition to the transaction including the reservation commodity.

  In addition, the general product and the reserved product may be separate transactions. For example, if the item registered in one item is a general item, the reservation item can not be registered in two or more items in the transaction, and if the item registered in one item is a reservation item, the transaction A general commodity may not be registered for the two or more items in.

  FIG. 6 is an example of transaction information generated by the POS register 1. In addition, although the following mainly demonstrates the example which purchases and returns a reservation goods as a specific example, it is also the same as when purchasing and returning a general goods. For example, in the following description, although a part or all of the specific description on the refund processing at the time of return of a general product is omitted, the refund process at return of a general product is at the time of return of a reservation product described below. It is basically the same as the refund processing of.

  The POS register 1 generates and stores, for example, transaction information as shown in FIG. 6 for each transaction. The transaction information shown in FIG. 6 includes the transaction number, date and time of sale, cash register number, receipt number, clerk code, customer classification, membership number, score, total amount, total deposit amount, deposit amount, deposit amount breakdown (KS01), Deposit amount breakdown (KS02), deposit amount breakdown (KS03), deposit amount breakdown (KS04), deposit amount breakdown (KS05), deposit amount breakdown (KS06), change amount, product code, product name, unit price, quantity, implementation date and time , Including reservation number. The deposit amount breakdown (KS01) to the deposit amount breakdown (KS06) will be described later.

  The transaction number is identification information that identifies the transaction. The sales date is the date when the transaction (sale) is performed. The cash register number is identification information that identifies the POS register 1 that has made the transaction. The receipt number is identification information identifying a receipt issued in the transaction. The clerk code is identification information that identifies the clerk who has made the transaction.

  The customer classification is classification information of the customer who has made the transaction. In the present embodiment, the customer category “1” is a general member, and the customer category “2” is a specific member. The specific member is a customer whose contribution is higher than that of the general member (the last purchase date, the purchase frequency in the past June, and the excellent purchase member based on the purchase history such as the total purchase amount in the past June). The score is the quantity of purchased goods of the transaction. The total amount is the total amount of purchased products of the transaction.

  The full cash deposit classification is classification information indicating whether the deposit amount is the whole amount or a part of the total amount (payment deposit). In the present embodiment, the inside deposit classification “1” is entirely made, and the inside deposit classification “2” is part (inside money). The deposit amount is the deposit amount from the customer in the transaction.

  The deposit amount breakdown (KS01) is the deposit amount by credit card. The deposit amount breakdown (KS02) is the deposit amount by electronic money. The deposit amount breakdown (KS03) is the deposit amount by the coupon. The deposit amount breakdown (KS04) is the deposit amount by using points. The deposit amount breakdown (KS05) is the deposit amount of the gift certificate. The deposit amount breakdown (KS06) is the deposit amount using cash and debit card (debit settlement). The settlement code "KS01" indicates a credit card, the settlement code "KS02" indicates electronic money, the settlement code "KS03" indicates a coupon, the settlement code "KS04" indicates point usage, and the settlement code "KS05" Indicates a gift certificate, and the settlement code “KS06” indicates a cash / debit card (see FIG. 5A). When the deposit amount is the deposit (full deposit category “2”), the breakdown of the deposit is stored in the deposit amount breakdown (KS01) to the deposit amount breakdown (KS06).

  The change amount is the amount of money in the transaction. The product code, the product name, the unit price, the quantity, the date and time of implementation, and the reservation number are product descriptions. The implementation date is the date when delivery or service is performed. The reservation number is a reservation number of a reserved product, and is information for specifying a product code (product name) of the reserved product, a sales date, an implementation date, and the like.

  The transaction information may include the shortage amount (difference between the total amount and the deposit amount). If the deposit is a deposit (full deposit in the case of the deposit classification "2"), the shortage amount may be stored, and if the full deposit (in the case of the full deposit classification "1"), the shortage amount may not be stored. You may make it memorize an insufficient amount even if it is a down payment or a full amount (in the case of a full amount, the insufficient amount “0” is stored). Moreover, although the transaction information shown in FIG. 5 (A) is transaction information for which the purchased product is only the reserved product, the transaction information for only the general product does not have the full deposit classification, the shortage amount and the implementation date and time. Good.

  In addition, for general goods, information on the availability of returns (for example, information on whether or not they can be returned, classification information corresponding to a predetermined reason for returnable or non-returnable, etc.), information on return due dates (for example, 1) Classification information corresponding to a predetermined period such as within a week, within 8 days, within 2 weeks, or a due date of return calculated based on the sales date and time and the above period may be stored. The return due date may differ between general members and specific members.

  Also, with regard to the reservation product, similarly, information related to whether or not the product is returned may be stored as information on the due date for the returned product. In addition, an example of a non-returnable reservation product is a product before delivery (before the implementation date) but for which an actual cost has been incurred (for example, an order suit for which cutting of fabric has been completed. Purchased individual materials already) Remodeling etc.). Furthermore, for reserved items, the transaction information includes condition information on the refund amount at the time of refund (for example, 100% refund rate within 8 days after purchase, 50% refund rate after 8 days to 14 days after purchase, A 30% refund rate may be stored if 15 to 21 days after purchase, and a 0% refund rate (i.e. non-returnable) etc. after 22 days after purchase may be stored.

  It should be noted that, in the above-described mode that uses transaction information including information on whether or not the product is returned or not, information on the due date for return, and condition information on the refund amount at the time of refund, various types of classification information and condition information It may be stored, and the POS register 1 may generate transaction information including information on whether or not the product can be returned, with reference to the setting information in each transaction.

(Operation when goods are returned)
There is a problem with the purchased general product, and it may be returned (refunded). In addition, with regard to purchased reservation products, there may be some problems with the prior cancellation, the delivered products, and the provided services, and the products may be returned (refunded). In addition, only a specific salesperson (responsible person such as a store manager) may be able to execute the processing relating to the returned goods.

  FIG. 5B is an example of refund priority information, and the priority for each payment type of refund at the time of return is defined. That is, the POS register 1 is a case where settlement (settlement) is performed by two or more settlement types in one transaction, and a full amount is not refunded (for example, a case of returning some purchased goods etc. 5B, which payment type is to be refunded is determined with reference to the refund priority information shown in FIG. 5 (B). According to the example shown in FIG. 5 (B), the priority of refund is highest for KS06 (cash and debit card) and lowest for KS01 (credit card).

  FIG. 5C shows an example of the return method information, which defines how to refund for each payment type in the return to general members. That is, the POS register 1 determines how to refund the deposit amount settled in each settlement type with reference to the refund method information shown in FIG. 5C for the general member.

  According to the example shown in FIG. 5C, the settlement (deposit) by KS 01 (credit card) cancels (cancels) the settlement by the credit card and refunds it. Settlement (payment amount) by KS 02 (electronic money) is refunded using cash. In other words, the amount of payment by electronic money is refunded in cash. The settlement (deposit) with KS03 (coupon) reissues the coupon (the other coupon corresponding to the coupon) and refunds it. Settlement (deposit) by KS 04 (points used) will be refunded by giving points for the number of points used. Settlement (payment amount) using KS05 (goods certificate (marketable securities)) is refunded using cash. That is, the amount of payment for the used gift certificate is refunded in cash. Settlement (payment) by KS06 (cash and debit card) is refunded using cash. That is, in addition to the cash settlement amount, the debit card settlement amount is also refunded by cash.

  FIG. 5D shows an example of the return method information, which defines how to refund for each payment type in the return for a specific member. That is, the POS register 1 determines how to refund the deposit amount settled in each settlement type with reference to the refund method information shown in FIG. 5C for the specific member.

  According to the example shown in FIG. 5D, the settlement (deposit) by KS01 (credit card) cancels (cancels) the settlement by the credit card and refunds it. Settlement (payment amount) by KS 02 (electronic money) is refunded using cash. In other words, the amount of payment by electronic money is refunded in cash. Settlement (payment) by KS03 (coupon) is refunded using cash. That is, the amount of payment for the coupon is refunded in cash. Settlement (payment amount) by KS 04 (points used) will be refunded using cash. In other words, the amount of payment for point use is refunded in cash. Settlement (payment amount) using KS05 (goods certificate (marketable securities)) is refunded using cash. That is, the amount of payment for the used gift certificate is refunded in cash. Settlement (payment) by KS06 (cash and debit card) is refunded using cash. That is, in addition to the cash settlement amount, the debit card settlement amount is also refunded by cash.

  According to FIG. 5 (C) and FIG. 5 (D), depending on whether the POS register 1 is a general member or a specific member, the deposit of the settlement type “coupon voucher” and the settlement type “point use” The deposit repayment method is different.

  FIG. 7 is an explanatory view specifically explaining the refund amount for each payment type. FIG. 7A is a table for explaining combinations and the like of returned goods in the transaction shown in FIG. Column a in FIG. 7 indicates one return (a refund amount of 42,000 yen) of the cleaning agent (42,000 yen). Column b indicates one return (the repayment amount of 28,000 yen) of the name entry (28,000 yen). The column c shows one return (refund amount of 14,000 yen) of the reform (14,000 yen). Column d indicates a total of 2 returned goods (refund amount of 70000 yen) with cleaning agent (42,000 yen) and putting in a name (28,000 yen). Column e indicates a total of two returned goods (refund amount of 182,000 yen), cleaning agent (42,000 yen) and reform (14,000 yen). Column f indicates a total of 2 returns (refund amount of 16.8 million yen): name entry (28,000 yen) and reform (14.0 million yen). Column g shows a total of 3 returned goods (refund amount 210,000 yen) of cleaning agency (42,000 yen) and putting in a name (28,000 yen) and reform (14,000 yen) There is.

  FIG. 7B is a table for explaining payment types to be refunded in the combination of returned goods shown in FIG. 7A. The columns a to g in FIG. 7B correspond to the columns a to g in FIG. 7A.

  According to the transaction information shown in FIG. 6, the breakdown of the deposit “210,000 yen” is: KS01 (credit card): 27,000 yen, KS02 (electronic money): 00000 yen, KS03 (coupon) Is 0.8 thousand yen, KS04 (points used) is 25,000 yen, KS05 (merchandise certificate (marketable securities)) is 5.0 million yen, KS06 (cash and debit card) is 10 million yen . Further, according to the refund priority information shown in FIG. 5 (B), the priority at the time of refund is KS06 (cash and debit card) → KS02 (electronic money) → KS05 (goods card (sales certificate)) → KS04 (Point use) → KS03 (coupon) → KS01 (credit card).

  Thus, for example, in the case of returning one item for cleaning service (42,000 yen) (column a in FIG. 7A), the refund amount (42,000 yen) is KS06 (cash with the first priority)・ We fit within 100,000 yen of debit card). Therefore, the payment type to be refunded is one of KS06 (cash and debit card) ("o" in column a in FIG. 7B indicates that the item is refundable. The same applies to the following). In addition, "42,000 yen" of the deposit "100,000 yen" by KS06 (cash and debit card) is the refund amount ("4.2" in row a in Fig. 7 (B) is refunded) Indicates the amount of money.

  In addition, when returning 1 item (28,000 yen) with a name (column b in FIG. 7 (A)), the refund amount (28,000 yen) is KS06 (cash with the first priority)・ We fit within 100,000 yen of debit card). Therefore, the payment type to be refunded is one of KS06 (cash and debit card) (column b in FIG. 7B). Further, "28,000 yen" of the deposit "100,000 yen" by KS06 (cash and debit card) is the refund amount (column b in FIG. 7B).

  In addition, in the case of returning one item of reform (140,000 yen) (column c in FIG. 7 (A)), the refund amount (140,000 yen) is KS06 (cash and debit card) of the first priority. Although it does not fit within 100,000 yen, it falls within 150,000 yen including the third priority, KS05 (goods certificate (marketable securities)). Therefore, the payment types to be refunded are two types, KS06 (cash and debit card) and KS05 (goods card (marketable securities)) (column c in FIG. 7B). In addition, the full amount of “100,000 yen” of deposits made by KS06 (cash and debit card) and “40,000 yen” of the deposits of “50,000 yen” made by KS05 (goods certificates (marketable securities)) It becomes the amount of money (column c in FIG. 7 (B)).

  In addition, in the case of returning 2 items of cleaning agency (42,000 yen) and name (28,000 yen) (total 70,000 yen) (column d in FIG. 7 (A)), the refund amount ((d) The total of 70,000 yen is within the 100,000 yen of KS06 (cash and debit card), which has the first priority. Therefore, the payment type to be refunded is one of KS06 (cash and debit card) (column d in FIG. 7B). In addition, "70,000 yen" of the deposit "100,000 yen" by KS06 (cash and debit card) is the refund amount (row d in FIG. 7 (B)).

  In addition, in the case of returning 2 items of cleaning agency (42,000 yen) and reform (140,000 yen) (total 1820,000 yen) (column e in FIG. 7 (A)), the refund amount (total 182,000 yen) does not fit within 175,000 yen including the fourth KS04 (point use) until the 18th including 18th including the KS03 (coupon) from the fifth. It will be within 10,000 yen. Therefore, the payment types to be refunded are four types: KS06 (cash and debit card), KS05 (goods certificate (marketable securities)), KS04 (use of points), and KS03 (coupon) (FIG. 7 (B) e). In addition, the full amount of the deposit of "100,000 yen" with KS06 (cash and debit card), the full amount of the deposit of "50,000 yen" with KS05 (goods certificate (marketable securities)) and the deposit with KS04 (use of points) The total amount of "25,000 yen" and "7,000 yen" of the deposit "8,000 yen" made by KS03 (coupon) become the refund amount (row e in FIG. 7B).

  In addition, when returning 2 items of the name (28,000 yen) and reform (140,000 yen) (total 168,000 yen) (column f in Fig. 7 (A)), the refund amount (total 168,000 yen) does not fit within 150,000 yen including the third priority KS05 (goods certificate (marketable securities)), but the fourth priority KS04 (use points) It falls within 175,000 yen including. Therefore, the payment types to be refunded are three types: KS06 (cash and debit card), KS05 (goods certificate (marketable securities)), and KS04 (use of points) (column f in FIG. 7B). In addition, the full amount of the deposit of "100,000 yen" with KS06 (cash and debit card), the full amount of the deposit of "50,000 yen" with KS05 (goods certificate (marketable securities)) and the deposit with KS04 (use of points) Of the "25,000 yen", "18,000 yen" is the refund amount (column f in FIG. 7 (B)).

  In addition, in the case of returning 3 items of cleaning agency (42,000 yen), entering a name (28,000 yen), and remodeling (140,000 yen) (total 210,000 yen) ((A) of FIG. 7) Column g), refund amount (total 210,000 yen) does not fit within 183,000 yen including KS03 (coupon) with the 5th priority, but KS01 (credit card with 6th priority) )) It will be within 210,000 yen including the brow. Therefore, there are five payment types to be refunded: KS06 (cash and debit card), KS05 (goods card (marketable securities)), KS04 (use of points), KS03 (coupon), and KS01 (credit card) (Figure Column g of 7 (B). In addition, the full amount of the deposit of "100,000 yen" with KS06 (cash and debit card), the full amount of the deposit of "50,000 yen" with KS05 (goods certificate (marketable securities)) and the deposit with KS04 (use of points) The total amount of "25,000 yen", the total amount of deposit "8,000 yen" by KS03 (coupon), and the total amount of deposit "27,000 yen" by KS01 (credit card) (Column g of FIG. 7 (B)).

  FIG. 7C is a table for explaining the refund method and the like in the combination of returns shown in FIGS. 7A and 7B. The columns a to g in FIG. 7C correspond to the columns a to g in FIG. 7A and FIG. 7B.

  According to the transaction information shown in FIG. 6, the customer of the transaction is a general member (each segment “1”). Therefore, based on the refund method information (general member) shown in FIG. 5 (C), the refund is performed as shown in FIG. 7 (C). For example, in the case of returning a reform (140,000 yen), the full amount of the deposit of "100,000 yen" using KS06 (cash and debit card) and the deposit of 50,000 yen using KS05 (sales certificate (marketable securities)) "40,000 yen" of "" is refundable (column c in Fig. 7 (A), column c in Fig. 7 (B)), but the deposit by KS 05 (goods certificate (marketable securities)) is cash Because the money is refunded (FIG. 5 (C)), the refund method is cash (140,000 yen) (column c of FIG. 7 (C)).

  Also, for example, when returning the name (28,000 yen) and the reform (140,000 yen) (total 168,000 yen), the deposit "100,000 yen" using KS06 (cash and debit card) Of the total amount of the deposit of "50,000 yen" using KS05 (goods certificate (marketable securities)) and 18,000 yen of the deposit of 25,000 yen using KS04 (use of points) (The column f in FIG. 7 (A), the column f in FIG. 7 (B)), the deposit by KS 05 (goods card (marketable securities)) is refunded by cash (FIG. C)) The refund method is cash (150,000 yen) and point grant (18,000 yen) (column f of FIG. 7 (C)).

  For example, KS06 (cash, debit card) when returning a cleaning agent (42,000 yen), putting in a name (28,000 yen) and a reform (140,000 yen) (total 210,000 yen) The full amount of the deposit “100,000 yen” by the bank, the full amount of the deposit “50,000 yen” by the KS05 (goods certificate (marketable securities)), and the full amount of the deposit “25,000 yen” by the KS04 (use of points) And the full amount of the deposit "8 thousand yen" by KS03 (coupon) and the full amount of the deposit "27,000 yen" by KS01 (credit card) will be the refund amount (Figure 7 (A) g, row g in FIG. 7 (B), and the deposit by KS 05 (goods certificate (marketable securities)) is refunded by cash (FIG. 5 (C)), the refund method is cash (150,000 yen), Point grant (25,000 yen), coupon reissue (8,000 yen), and credit cancellation (2 A 7,000 yen) array g (FIG. 7 (C)).

  In addition, when the customer of the transaction shown in FIG. 6 is a specific member (each division "2") temporarily, the refund method becomes as shown in FIG. 7 (D). That is, the point grant refund amount and the coupon reissue refund amount (line h in FIG. 7C) are refunded in cash.

  For example, in the case of returning names (28,000 yen) and renovations (140,000 yen) (total 168,000 yen), the deposit of "100,000 yen" by KS06 (cash and debit card) The full amount, the full amount of deposit "50,000 yen" by KS05 (sales certificate (marketable securities)) and "18,000 yen" of the deposit "25,000 yen" by KS04 (use of points) Is subject to refund (column f in Figure 7 (A), column f in Figure 7 (B)), in addition to KS05 (goods vouchers (marketable securities)), KS 04 (points used) are also refunded in cash. Therefore, the refund method is cash (168,000 yen) (column f of FIG. 7 (D)).

  For example, KS06 (cash, debit card) when returning a cleaning agent (42,000 yen), putting in a name (28,000 yen) and a reform (140,000 yen) (total 210,000 yen) The full amount of the deposit “100,000 yen” by the bank, the full amount of the deposit “50,000 yen” by the KS05 (goods certificate (marketable securities)), and the full amount of the deposit “25,000 yen” by the KS04 (use of points) And the full amount of the deposit "8 thousand yen" by KS03 (coupon) and the full amount of the deposit "27,000 yen" by KS01 (credit card) will be the refund amount (Figure 7 (A) In addition to the g, row g in FIG. 7 (B) and KS 05 (goods certificate (marketable securities)), cash for KS 04 (use of points) and KS 03 (coupon) are also refunded by cash (FIG. 5 (D) ), Refund method, cash (183,000 yen), and credit cancellation (20,000 A thousand yen) array g (FIG. 7 (D)).

(Returns transaction search screen)
FIG. 8 is an example of a returned goods transaction search screen displayed on the display unit 14 with a touch panel. The POS register 1 displays a return transaction search button (for example, displays a return transaction search button on a registration screen or the like according to a predetermined operation of a store clerk, or arranges a return transaction search button on the key operation unit 15) When the search button is pressed), the returned goods transaction search screen as shown in FIG. 8 is displayed. The POS register 1 permits display of the returned goods transaction search screen when a specific clerk (a person in charge of a store manager or the like) operates (when a specific clerk is logged in), and a clerk other than a specific clerk When the user operates (when a clerk other than a specific clerk is logged in), the display of the returned goods transaction search screen may be prohibited while displaying an error message.

  In the returned goods transaction search screen shown in FIG. 8, various input fields (sales date input field, transaction number input field, register number entry field for searching for a transaction to be returned (a transaction including a product to be returned)). A field, a field for inputting a receipt number, a field for inputting a clerk code, and a field for inputting a membership number) are provided. That is, on the returned-goods transaction search screen shown in FIG. 8, it is possible to search for a transaction to be returned using the sales date, the transaction number, the register number, the receipt number, the clerk code and the membership number as search conditions. In addition, an execution button 305 and the like for executing a search are also arranged. The search condition shown in FIG. 8 is an example, and for example, the transaction may be searched by the total amount, or the transaction may be searched by the reservation number for the transaction including the reserved product. Good.

  When returning a product, the clerk causes the display unit 14 with a touch panel to display a returned goods transaction search screen, enters information in one or more input fields on the screen, and presses the execution button 305. That is, if the transaction to be returned is identifiable, it is not necessary to input information in all the input fields on the screen.

  When the execution button is pressed, the POS register 1 searches (extracts) the corresponding transaction information from the transaction information stored in the storage unit 12 based on the information input in the input field. Then, if there are one search result (extraction result) (that is, if it is possible to specify one transaction), the POS register 1 may receive information on the transaction (such as information on products included in the transaction). Displayed on the returned goods transaction confirmation screen (described later).

  The POS register 1 may display a message indicating that the search result is zero or that the input information is correct if the search result is zero. Further, the POS register 1 may display the number of retrieved items or a message indicating that narrowing down is necessary when the number of retrieval results is two or more. Further, when the search result is two or more, the POS register 1 may list the two or more transactions searched as candidates for the transaction to be returned so as to be designated by the store clerk. When the store clerk specifies one transaction in the transaction list display, the POS register 1 may display information on the specified transaction on the returned goods transaction confirmation screen (described later).

  Alternatively, the store clerk may search (extract) the corresponding transaction by causing the scanner unit 18 to read code information (bar code, two-dimensional code, etc.) printed on a copy (receipt, etc.). That is, the POS register 1 is printed on a copy (a copy brought by the customer upon return) handed over to the customer at the time of sale of the product instead of or in addition to searching for the transaction based on the input information on the returned goods transaction search screen. The transaction may be searched based on the encoded code information.

(Returns transaction confirmation screen)
FIG. 9 is an example of the returned goods transaction confirmation screen displayed on the display unit 14 with a touch panel. When the POS register 1 specifies a transaction to be returned based on input information on the return transaction search screen (FIG. 8) (when one piece of transaction information is extracted), the return transaction confirmation screen as shown in FIG. 9 is displayed. indicate. In the returned goods transaction confirmation screen shown in FIG. 9, a list display field 401 for listing each product included in the specified transaction (transaction for return), and a commodity total display field 402 for displaying the number of purchased products of the transaction. A subtotal display field 403 for displaying the subtotal amount of the transaction, a total display field 403 for displaying the total amount of the transaction, and a return button 405 for pressing after specification of a return product are provided.

  FIG. 9 is a display example when the transaction (transaction information) shown in FIG. 6 is specified as the transaction to be returned. That is, one item "cleaning agent -42,000", two items "name -28,000", three items "reform-140,000", etc. in the list display column 401 are shown in FIG. Is displayed based on the transaction information.

  In addition, the wording "return goods" of the list display column 401 and the minus notation ("-42,000", "-3", etc.) of the display columns 401 to 404 indicate that the display is a display relating to the return goods. .

  In the list display column 401, whether or not the product can be returned can be displayed for each item, or if there is a return due date, the return due date may be displayed. If it exceeds, it may indicate that it is exceeded, the number of days over, etc. In addition, for products that can not be returned, if it is possible to return only to a specific store clerk (a person in charge of a store manager or the like), it may be displayed that only a specific store clerk can return.

  The clerk selects one or more products to be returned in the list display column 401 of the return transaction confirmation screen, and presses the return button 405. When the return button 405 is pressed, the POS register 1 displays information on the selected product (such as the deposit amount for each settlement type of the product) on a refund confirmation screen (described later).

  It should be noted that items that can not be returned (for example, items that have exceeded the return due date) may not always be selected, or may be selected (i.e., returned) by a specific clerk. For items that can not be returned, in place of or in addition to the conditions on the returned goods transaction confirmation screen (FIG. 9) (conditions in which it is possible to select non-returnable goods in the returned goods confirmation screen if it is a specific store clerk) The condition (in the case of a specific clerk, the condition that it is possible to press a button for executing a refund process while displaying a refund confirmation screen including a non-returnable item) on the refund confirmation screen (FIGS. 10 to 13) described later You may provide.

(Refund confirmation screen)
FIG. 10 is an example of a refund confirmation screen displayed on the display unit 14 with a touch panel. When “reform” is selected on the returned goods transaction confirmation screen (FIG. 9) and the returned goods button 405 is pressed (that is, in the case of column c in FIG. 7A), the POS register 1 is displayed, for example, in FIG. Display a refund confirmation screen as shown. In FIG. 10, “general member” in the display field 501 indicates that the customer is a general member. “Reform” in the display field 502 indicates that the product to be returned is a reform. The display field 506 is a message display field.

  The inside of the display column 503 of FIG. 10 shows the refund method in the case of returning “reform”. Specifically, “cash refund ¥ 140,000” indicates that the cash refund is ¥ 140,000, and “point return ¥ 0” is point return (reissue of coupon or point grant) “Credit ¥ 0” indicates that the refund due to the cancellation of the credit is ¥ 0. In addition, the said refund method is shown to the row c of FIG.7 (C).

  The table in the display column 505 of FIG. 10 shows the display column 503 in detail. The deposit amount column of the display column 505 indicates the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

  The column of point etc. return in the display column 505 in FIG. 10 shows the refund amount for the point etc. return (reissue of coupon coupon or point grant) for each settlement type when returning "reform". In the case of a general member, the payment type to be refunded by reissuing a coupon is KS03 (coupon), and the payment type to be refunded by point grant is KS04 (use of points) (FIG. 5 (C)). Moreover, when returning “reform” in the transaction (transaction information) shown in FIG. 6, the refund amount for the coupon is 0 yen, and the refund amount for point use is 0 yen (FIG. 7 (B)) Column c). Therefore, as shown in FIG. 10, the POS register 1 displays all the points such as the point return column in the display column 505 as 0 yen.

  The column of the repayment amount in the display column 505 in FIG. 10 indicates the cash repayment amount for each settlement type in the case of returning “reform”. In the case of a general member, the payment types to be refunded by cash are KS02 (electronic money), KS05 (goods card (marketable securities)), and KS06 (cash and debit card) (FIG. 5C). Further, when returning “reform” in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, the refund amount for gift certificate is 40,000 yen, and cash and debit card The repayment amount for the minute is 100,000 yen (column c in FIG. 7 (B)). Therefore, as shown in FIG. 10, the POS register 1 displays the gift certificate (the securities) as "40,000" in the column of the repayment amount in the display column 505, and "100,000" for cash and debit settlement. Is displayed.

  FIG. 11 is another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each division “2”), the POS register 1 replaces the refund confirmation screen as shown in FIG. 10, for example, as shown in FIG. Display a refund confirmation screen as shown. In FIG. 11, “specific member” in the display field 501 indicates that the customer is a specific member. “Reform” in the display field 502 indicates that the product to be returned is a reform. The display field 506 is a message display field.

  The inside of the display column 503 of FIG. 11 shows the refund method in the case of returning “reform”. Specifically, “Cash refund ¥ 140,000” indicates that the cash refund is ¥ 140,000, and “Credit ¥ 0” indicates that the refund due to cancellation of the credit is ¥ 0. . In addition, the said refund method is shown to the row c of FIG. 7 (D).

  The table in the display column 505 of FIG. 11 shows the display column 503 in detail. The deposit amount column of the display column 505 indicates the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

  The column of point etc. return in the display column 505 in FIG. 11 indicates the refund amount for the point etc. return (reissue of coupon coupon or point grant) for each settlement type when returning “reform”. In the case of a specific member, there is no case of refunding by reissuing a coupon, or refunding by giving points (FIG. 5 (D)). Therefore, as shown in FIG. 11, the POS register 1 displays all the points such as the point return column in the display column 505 as 0 yen.

  The column of the repayment amount in the display column 505 in FIG. 11 indicates the cash repayment amount for each settlement type in the case of returning “reform”. In the case of a specific member, the payment types to be refunded in cash are KS02 (electronic money), KS03 (coupon), KS04 (use of points), KS05 (goods card (marketable securities)), KS06 (cash and debit card) ( Fig. 5 (D)). In addition, when returning “reform” in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, the refund amount for coupon is 0 yen, and the refund for point usage is The amount of money is 0 yen, the repayment amount for the gift certificate is 40,000 yen, and the repayment amount for the cash and debit card is 100,000 yen (column c in FIG. 7 (B)). Accordingly, as shown in FIG. 11, the POS register 1 displays the gift certificate (the securities) as "40,000" in the column of the repayment amount in the display column 505, and "100,000" for cash and debit settlement. Is displayed.

  FIG. 12 is another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. When "cleansing agent", "enter name" and "reform" are selected on the returned goods transaction confirmation screen (FIG. 9), the POS register 1 is displayed when the return button 405 is pressed (that is, the columns in FIG. 7A). g), for example, a refund confirmation screen as shown in FIG. 12 is displayed. In FIG. 10, “general member” in the display field 501 indicates that the customer is a general member. “Cleaning agent,” “insert name,” and “reform” in the display column 502 indicate that the product to be returned is cleaning agent, name input, and reform.

  The inside of the display column 503 of FIG. 12 shows the refund method in the case of returning "cleaning agent", "enter name" and "reform". Specifically, “cash refund ¥ 150,000” indicates that the cash refund is ¥ 150,000 and “Points refund ¥ 33,000” points return (reissue of coupon or points “Credit ¥ 27,000” indicates that the refund due to the cancellation of the credit is ¥ 27 thousand. In addition, the said refund method is shown to the column g of FIG.7 (C).

  The table in the display column 505 of FIG. 12 shows the display column 503 in detail. The deposit amount column of the display column 505 indicates the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

  The row of points etc. return in the display column 505 in FIG. 12 is by returning points etc. for each type of payment when returning "cleaning agent", "enter name" and "reform" (reissue of coupon or giving points) It shows the refund amount. In the case of a general member, the payment type to be refunded by reissuing a coupon is KS03 (coupon), and the payment type to be refunded by point grant is KS04 (use of points) (FIG. 5 (C)). In addition, when returning “cleaning agency”, “entering a name” and “reform” in the transaction (transaction information) shown in FIG. 6, the refund amount for the coupon is 8,000 yen, and the refund amount for the point use Is 25,000 yen (column g of FIG. 7 (B)). Therefore, as shown in FIG. 12, the POS register 1 displays the coupon as "8,000" and the point usage as "25,000" in the column of point return in the display column 505. .

  The column of the refunded amount in the display column 505 in FIG. 12 indicates the cash refunded amount for each settlement type in the case of returning "cleaning agent", "entering name" and "reform". In the case of a general member, the payment types to be refunded by cash are KS02 (electronic money), KS05 (goods card (marketable securities)), and KS06 (cash and debit card) (FIG. 5C). In addition, when returning “cleaning agent”, “enter name” and “reform” in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, and the refund amount for gift certificates is It is 50,000 yen, and the repayment amount for cash and debit cards is 100,000 yen (column g in FIG. 7 (B)). Accordingly, as shown in FIG. 12, the POS register 1 displays the gift certificate (the securities) as "50,000" in the column of the repayment amount in the display column 505, and "100,000" for cash and debit settlement. Is displayed.

  Further, the POS register 1 displays, in the display column 506, a message indicating that the coupon is refunded by reissuing, and that the point use is refunded by point grant.

  FIG. 13 shows another example of the refund confirmation screen displayed on the display unit 14 with a touch panel. If the customer of the transaction shown in FIG. 6 is a specific member (each division “2”), the POS register 1 replaces the refund confirmation screen as shown in FIG. 12, for example, as shown in FIG. Display a refund confirmation screen as shown. In FIG. 13, “specific member” in the display column 501 indicates that the customer is a specific member. “Cleaning agent,” “insert name,” and “reform” in the display column 502 indicate that the product to be returned is cleaning agent, name input, and reform.

  The inside of the display column 503 of FIG. 13 shows the refund method in the case of returning "cleaning agent", "enter name" and "reform". Specifically, “cash refund ¥ 183,000” indicates that cash refund is ¥ 183,000 and “credit ¥ 27,000” is refunded due to cancellation of credit ¥ 27,000 It shows that it is. In addition, the said refund method is shown to the row g of FIG. 7 (D).

  The table in the display column 505 of FIG. 13 shows the display column 503 in detail. The deposit amount column of the display column 505 indicates the deposit amount for each settlement type in the transaction (entire transaction). That is, the amount of the deposit breakdown in the transaction information of FIG. 6 is displayed.

  The row of points etc. return in the display column 505 in FIG. 13 is by returning points etc. (reissue of coupon or giving points) for each type of payment when returning "cleaning agent", "enter name" and "reform" It shows the refund amount. In the case of a specific member, there is no case of refunding by reissuing a coupon, or refunding by giving points (FIG. 5 (D)). Therefore, as shown in FIG. 13, the POS register 1 displays all the points such as the point return column in the display column 505 as 0 yen.

  The column of the refunded amount in the display column 505 in FIG. 13 indicates the cash refunded amount for each settlement type in the case of returning “cleaning agent”, “enter name” and “reform”. In the case of a specific member, the payment types to be refunded in cash are KS02 (electronic money), KS03 (coupon), KS04 (use of points), KS05 (goods card (marketable securities)), KS06 (cash and debit card) ( Fig. 5 (D)). In addition, when returning "cleaning agency", "enter name" and "reform" in the transaction (transaction information) shown in FIG. 6, the refund amount for electronic money is 0 yen, and the refund amount for coupons is It is 8,000 yen, the refund amount for point use is 25,000 yen, the refund amount for gift certificate is 50,000 yen, and the refund amount for cash and debit card is 100,000 yen (Fig. Column g of 7 (B). Therefore, as shown in FIG. 13, the POS register 1 displays the coupon as "8,000" and the point usage as "25,000" in the column of the repayment amount in the display column 505, as shown in FIG. (Marketable securities) is indicated as "50,000", and cash and debit settlement is indicated as "100,000".

  Further, the POS register 1 displays, in the display column 506, a coupon ticket and a message indicating that the use of points is refunded in cash.

  As described above, the POS register 1 displays the refund method according to the attribute (general member, specific member) of the customer (for example, see FIG. 12 and FIG. 13). As a result, the clerk can easily confirm the contents of refund according to the attributes (specific member, general member) of the customer. For example, when the customer returning the product is a general member, it is easily confirmed how to be refunded on the refund confirmation screen of FIG. 10 or FIG. 12, and the customer returning the product is a specific member It is possible to easily check how to be refunded on the refund confirmation screen of FIG. 11 and FIG.

(Refund processing)
After displaying the refund confirmation screen, the POS register 1 executes a refund process according to the settlement method indicated on the refund confirmation screen, based on the operation of the store clerk. For example, if a button for executing refund processing is prepared (the button is displayed on the refund confirmation screen, arranged as the key operation unit 15, etc.) and the button is pressed while the refund confirmation screen is displayed, the POS register 1 Execute refund processing according to the payment method indicated on the refund confirmation screen.

  For example, if there is a store clerk's operation during display of the refund confirmation screen shown in FIG. 10 (for example, if a button for executing the refund processing is pressed), the POS register 1 cash 140,000 yen (merchandise) The automatic change machine 17 discharges the sum total of 40,000 yen for vouchers (marketable securities) and 100,000 yen for cash and debit settlement. The same applies to the case where the store clerk operates while displaying the refund confirmation screen shown in FIG.

  Also, if there is an operation by the store clerk while the refund confirmation screen shown in FIG. 12 is displayed, the POS register 1 cancels the use of 27,000 yen (if it has already been withdrawn, it will be withdrawn) Request to the card company (processing to repay to the account) (transmit instruction information to execute the processing via the communication unit 20), reissue a coupon ticket for 8,000 yen, and A point is awarded, and the automatic change machine 17 discharges 150,000 yen in cash (a total of 50,000 yen for gift certificates (marketable securities) and 100,000 yen for cash and debit settlement).

  In addition, if there is an operation by the store clerk while the refund confirmation screen shown in FIG. 13 is displayed, the POS register 1 requests the card company to cancel the use of the 27,000 yen credit card, and cash 183,000 yen (total of 8,000 yen for coupons, 25,000 yen for points use, 50,000 yen for gift certificates (marketable securities), 100,000 yen for cash and debit settlements) Automatic change machine 17 Exhaust from

  FIG. 14 is an example of a receipt for customers (for customer handing) showing the contents of the return processing. Specifically, FIG. 14 (A) is an example of a customer receipt for printing and issuance when the refunding process by the settlement method shown on the refund confirmation screen shown in FIG. 12 is executed. FIG. 14B is an example of a receipt for a customer to be printed and issued when the refunding process by the settlement method shown on the refund confirmation screen shown in FIG. 13 is executed. As shown in FIGS. 14 (A) and 14 (B), on the customer receipt, the amount of money, etc. is printed with minus in order to make it easy to understand that the return process is performed. In addition, since FIG. 14 (A) and FIG. 14 (B) are receipts issued when all goods in a transaction are returned, although it is printed as "all return processing", a part in transaction is carried out. If you have returned a product of, you may simply print "return processing".

  In the column of returned goods on the customer receipt shown in FIGS. 14A and 14B, the product names and the like are printed in the order of registration of the goods (or the order of storage of the information in the transaction information. See FIG. 6). Although product names etc. may be printed in descending order or ascending order of the amount, product names etc. may be printed in return order (for example, order of selection of products in return transaction confirmation screen shown in FIG. 9). It is also good. In addition, in the lower payment type column, payment types are printed in the order of display of payment types on the refund confirmation screen shown in FIGS. 10 to 13, but the payment types are printed in descending or ascending order of refund priority. The payment type may be printed in descending or ascending order of the refund amount. The same applies to the receipt of the store receipt (FIG. 15).

  Note that, in relation to the above, in the table of the display column 505 of the refund confirmation screen shown in FIG. 10 to FIG. 13, the payment types may be displayed in descending order or ascending order of refund priority, or descending order of refund amount Alternatively, payment types may be displayed in ascending order. Alternatively, the settlement types may be displayed in descending order or ascending order of deposit amount. The same applies to the refund confirmation screen shown in FIGS. 17 and 18 described later.

  FIG. 15 is an example of a receipt of the store receipt showing the contents of the withdrawal. Specifically, FIG. 15A is an example of a receipt of a store copy printed and issued when the refund process is executed by the settlement method shown on the refund confirmation screen shown in FIG. FIG. 15 (B) is an example of a receipt of a store copy printed and issued when the refund processing by the settlement method shown on the refund confirmation screen shown in FIG. 13 is executed. As shown in FIG. 15 (A) and FIG. 15 (B), the receipt of the store refusal does not have to confirm other information, the reason etc. (in the example of FIG. , "Returned goods: cleaning agency, put your name, reform") is printed.

  The clerk is shown in FIG. 14 among the cash discharged from the automatic change machine 17 and the two receipts issued from the printing unit 19 (the customer receipt shown in FIG. 14 and the store receipt shown in FIG. 15). The return process is completed by handing over the customer receipt shown in FIG. 1 to the customer and giving points or reissuing a coupon as required.

  FIG. 16 is a flowchart showing an example of the processing procedure of the returned goods processing performed by the POS register 1. The processing of each step is controlled by the CPU 11.

Step S101: The POS register 1 specifies the returned goods. For example, the POS register 1 extracts one transaction (a transaction including a product to be returned) to be returned based on the input information of the store clerk on the return transaction search screen (FIG. 8), and returns the product included in the transaction. A list is displayed on the confirmation screen (FIG. 9). Then, one or more products selected by the clerk from among the products listed on the returned goods transaction confirmation screen (FIG. 9) are specified as returned goods.

Step S102: The POS register 1 specifies a payment type to be refunded. For example, the POS register 1 displays, for example, as shown in FIG. 7 (based on the refund amount of the returned goods identified in step S101 (the total refunded amount of all returned goods) and the return priority information (FIG. 5B)). As shown in B), one or more payment types to be refunded are identified.

Step S103: The POS register 1 determines whether or not it is a specific member. For example, the POS register 1 refers to the customer category and determines whether or not it is a specific member. If it is not a specific member, it will progress to step S104. If it is a specific member, it will progress to step S105.

Step S104: The POS register 1 calculates a cash refund amount, a point return (coupon voucher reissue or point grant) amount, and a credit refund amount. In addition, since it is a general member, as shown to FIG. 7C, points etc. (coupon ticket, point utilization) are counted as a point etc. return amount.

Step S105: The POS register 1 calculates a cash refund amount, a point return (coupon voucher reissue or point grant) amount, and a credit refund amount. In addition, since it is a specific member, as shown in FIG. 7 (D), points etc. (coupon, use of points) are counted as cash refund.

Step S106: The POS register 1 displays a refund confirmation screen. Specifically, in the case of a general member (step S103 (NO)), a refund confirmation screen as shown in FIG. 10 or 12 is displayed based on the calculation result in step S104. When the member is a specific member (step S103 (NO)), a refund confirmation screen as shown in, for example, FIG. 11 or FIG. 13 is displayed based on the calculation result in step S104.

Step S107: The POS register 1 executes refund processing according to each payment type. For example, when there is a store clerk's operation, the POS register 1 executes the refund processing according to the settlement method indicated on the refund confirmation screen displayed in step S106.
Step S107: The POS register 1 issues a receipt (FIG. 14, FIG. 15). Then, the process ends.

  As mentioned above, although POS system S1 was demonstrated, according to POS system S1, when returning goods, it can refund smoothly. In particular, even if the payment type of the deposit to be refunded is any payment type, or even when the deposit of a plurality of payment types is refunded, a part of a plurality of purchased products in the transaction Even in the case of returning, regardless of the attribute (general member, special member), it is possible for a customer to make a refund smoothly regardless of the attribute (general member, special member) who has requested the return.

  For example, since information on refund is output before actually performing refund processing (FIGS. 10 to 13, etc.), return processing is complicated (refunds by multiple payment types, repayments by returns of some products, etc.) Even if there is, according to the attribute of the customer, the store clerk can proceed with the process without being upset. In addition, since the contents can be confirmed on the receipt after the execution of the processing, both the clerk and the customer are relieved.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes design and the like within the scope of the present invention.

  For example, in the embodiment described above, the priority at the time of refund is set as cash, debit card → electronic money → gift certificate (marketable securities) → point use → coupon → credit card (FIG. 5 (B)) ), Settings regarding priority are not limited to this. However, it is preferable to set the cash / debit card as the top and the credit card as the bottom.

  Further, in the above-described embodiment, the priority at the time of refund is set (FIG. 5 (B)), but the setting is performed by a clerk (for example, a store manager or the like) via a priority setting screen (not shown). ) May be changed. In addition, the setting content of the current priority may be changed in each return processing (the setting content itself is not updated as valid in the return processing).

  Moreover, although six types of payment types are illustrated in the embodiment described above (FIG. 5A), the types of payment may be 2 to 5 types, or 7 or more types. Cash and debit cards may be distinguished.

  Also, "general pay-as-you-go" may be used as the payment type. For example, in the case of "Holding" in the month-end closing and next-month payment, if you reserve a product for a certain month (for example, November) and deliver it two months later (for example, January), the accounts receivable will be deposited at the end of December However, the product does not arrive at the customer's hand. In the case of returning such a product, the contents of the refund processing differ depending on whether or not the receivables have already been deposited. Therefore, in the case of using “general pay-as-you-go” as the payment type, the deposit amount may be stored at the time of depositing the receivables, and the POS register 1 may determine the return method according to the presence or absence of the deposit. Note that “general pay-through” may have a priority according to cash, debit card, and electronic money. For example, cash and debit cards → electronic money → general credit → gift certificates (marketable securities) → ... may be used.

  Further, a settlement code may be assigned to each type of electronic money. When the settlement code is assigned to each type of electronic money, priority may be given to each type of electronic money (each settlement code). The same applies to coupons, point usage, gift certificates, and credit cards.

  In the embodiment described above, as a refund method for each payment type in the case of a general member, cancellation is made for a credit card, reissue of a coupon for a coupon, point grant for point use, and all cash except for the above. However, the refund method is not limited to this (Fig. 5 (C)). For example, in addition to the point use, the coupon may also be granted, or the coupon may be reissued for the point use in addition to the coupon.

  Further, in the embodiment described above, as a refund method for each payment type in the case of being a special member, cancellation is made for a credit card and all cash other than the credit card is in cash (FIG. 5 (D)). The refund method for each payment type is not limited to this. For example, either coupon or point usage may be cash.

  In the embodiment described above, although the refund method for each payment type is set ((C), (D) of FIG. 5), the setting is a clerk (not shown) via the refund method setting screen (not shown). For example, a person in charge such as a store manager may be allowed to change. In addition, the setting content of the current refund method may be changed in each return processing (the setting content itself is not updated as valid in the return processing).

  In the above embodiment, the POS register 1 is generated into transaction information including the customer category (FIG. 6), and when returning the product, it is determined whether it is a general member or a specific member by referring to the customer category. However, by making the numbering system of member numbers different for general members and specific members (for example, the member number of general members is “KIXXX”, the member number of specific members is “KTXXX”, etc.) At the time of return, the membership number may be referenced to determine whether the member is a general member or a specific member. When it is determined whether the member is a general member or a specific member by referring to the member number, the customer category may not be stored in the transaction information.

  In the embodiment described above, the refund rate for point use is 100%, but the refund rate for point use may not necessarily be 100%. For example, in the case of giving points for point use for refund, the number of use points is given 100%, but it is not necessary to give 100%. In addition, in the case of refunding cash for point use, refund is made at a conversion rate of 100%, but it is not necessary to always refund at a conversion rate of 100%. The same applies to the coupon refund rate.

  In addition, the above-mentioned conversion rate may change a conversion rate based on various conditions (for example, the kind of used point, the remaining term of validity of the point at the time of use, etc.). Further, the conversion rate to be applied may be changed on the setting screen or the like. In addition, it may be possible to specify a conversion rate in each return processing. Although the conversion rate is usually 100% or less, a conversion rate of more than 100% may be set or specified. The same applies to coupons.

  In addition, the refund rate for point usage (rate of granted points, conversion rate) may be displayed on the refund confirmation screen (FIGS. 10 to 13). The same applies to coupons.

  In addition, for reserved items, as described above, for example, there may be cases where the entire deposit due to the returned item is not refunded at the time of return (for example, 100% refund rate within eight days after purchase, eight days after purchase 50% refund rate for 14 days, 30% refund rate for 15 days to 21 days after purchase, etc.), if you do not refund all of the deposit, refund confirmation screen (Figures 10 to 13) You may display the refund rate. For example, "refund rate: 50%" may be displayed. In the example of FIG. 10 and FIG. 11 (example of returning 140,000 yen of the reform), the refund amount is 50% of the refund rate if the deposit for cash and debit settlement (100,000 yen) It will be only 70,000 yen.

  In the embodiment described above, although the attributes of the customer are divided into two types (specific members and general members), the attributes of the customer are divided into three or more types, and the rules of the refund method for returning goods according to each It may be different.

  Further, the various screens displayed by the POS register 1 are not limited to those illustrated. For example, the POS register 1 may display a returned goods transaction search screen having a reservation number input field. When the reservation number is input on the returned goods transaction search screen, the POS register 1 may extract the transaction including the reservation product of the reservation number, and may display the returned goods transaction confirmation of the transaction. Instead of the above, when the reservation number is input on the returned goods transaction search screen, the POS register 1 may display a refund confirmation screen (FIG. 10) of the reservation product of the reservation number. That is, in the above embodiment, at the time of return, the transaction is first identified (extracted) (FIG. 8), and then the commodity to be returned is identified (selected) from the identified transactions (FIG. 9). The product to be returned may be specified (extracted).

  Further, the POS register 1 may display a refund confirmation screen as shown in FIG. 17 instead of the refund confirmation screen for the specific member shown in FIG. Further, the POS register 1 may display a refund confirmation screen as shown in FIG. 18 in place of the refund confirmation screen for general members shown in FIG.

  Further, the reservation product is not limited to that of the embodiment described above, and may be, for example, a reservation of a restaurant or a ticket.

(Returns on deposit transactions)
Even if the unit price of the returned goods (total amount in the case of 2 or more) does not exceed the shortage amount (the difference between the total amount and the amount of the deposit) in the transaction of the deposit, even if the refund is not made Good. Specifically, the shortage may be updated for the unit price of the returned goods.

  For example, in the transaction shown in FIG. 6 (the three-point purchase price is 210,000 yen), the deposit amount is 210,000 yen of “full deposit classification“ 1 (full amount) ”, but temporarily the deposit amount is“ within When it is assumed that it is 100,000 yen (insufficient amount of money is 110,000 yen) of the money classification "2 (inner money)", when returning 2 products (total 70,000 yen worth) for cleaning agency and the name, For the amount of 70,000 yen, it is possible to allocate 70,000 yen to the shortfall and renew from 110,000 to 40,000 yen without repayment. In other words, with regard to the transaction after the two-item return, the purchased item may be updated to be one reform (the purchased amount is 140,000 yen and the deposit amount is 100,000 yen).

  In addition, when the unit price of the returned goods (total amount in the case of 2 or more) exceeds the shortage amount (the difference between the total amount and the deposit amount) in the transaction of the deposit, the amount exceeding the deficiency amount A refund may be made.

  For example, in the transaction shown in FIG. 6, it is assumed that the deposit amount is 100,000 yen (the underpayment amount is 110,000 yen) of the “full deposit amount“ 2 (inner deposit) ”, and one reform (14 When returning 10,000 yen, a refund may be made for 30,000 yen, which exceeds the shortage amount. In addition, the shortfall may be updated from 110,000 yen to 0,000 yen. In other words, with regard to the transaction after return of one item, the purchased item may be updated so that it becomes two points of cleaning and name substitution (the purchased amount is 70,000 yen and the deposit amount is 70,000 yen).

Second Embodiment
Although the POS register 1 of the embodiment described above executes the commodity registration process and the settlement process, the apparatus for executing the commodity registration process may be separate from the apparatus for executing the settlement process. Hereinafter, as another embodiment, a POS system S2 including a registration device 1A (not shown) that executes a product registration process (hereinafter sometimes referred to simply as a registration process) and a settlement apparatus 1B that executes a settlement process will be described. Do.

  That is, the registration device 1A may perform the same return processing as the POS register 1 of the above-described embodiment by referring to the transaction information stored in the store controller or the like. Further, the settlement processing 1B may perform the same return processing as the POS register 1 of the above-described embodiment by referring to the transaction information stored in the store controller or the like.

  When the return process is performed in the registration device 1A, when there is a cash refund, the payment may be made from the settlement device 1B. Moreover, about issuance of the receipt in the case of performing return processing in registration device 1A, for example, when there is no refund by cash, receipt is issued on the side of registration device 1A, and when there is refund by cash, settlement device 1B A receipt may be issued on the

  When the return processing is performed in the settlement apparatus 1B, the operation of the return processing may be performed by a store clerk.

After the registration process of the registration device 1A, the settlement device 1B needs to perform the settlement process. However, when the POS system 2 includes a plurality of settlement apparatuses 1B, it is necessary to specify (designate) one settlement apparatus 1B which actually executes the settlement process. There are several methods by which the settlement apparatus 1B is specified. For example, a clerk can specify it with the registration apparatus 1A or issue a checkout ticket handed over to a customer from the registration apparatus 1A and hand it over from the clerk The customer may specify one of the plurality of settlement devices 1B as the settlement device 1B for executing the settlement process by causing the customer to read one of the plurality of settlement devices 1B.
<Modification>
Hereinafter, a modification of the second embodiment will be described.

First Modification
In the above embodiment, as a mode for specifying the settlement apparatus 1B for executing the settlement process among the plurality of settlement apparatuses 1B, an embodiment for the clerk to designate the settlement apparatus 1B for executing the settlement process with the registration apparatus 1A. (A first designation mode) and a mode in which a checkout ticket handed over to a customer is issued from the registration device 1A, and a checkout handout handed over from a clerk is read by a single checkout device 1B (second Designated manner) and. However, as an aspect which designates settlement-of-accounts apparatus 1B, it is not limited to the above-mentioned aspect. For example, the settlement apparatus 1B may be designated as in the following third designation aspect to the seventh designation aspect.

  As a third specification mode, it is an operation according to the operation performed on the send button displayed on the store clerk display unit 205 according to the completion of the product registration (or an operation to declare the completion of the product registration The registration device 1A recognizes, for example, the settlement device 1B which can perform settlement processing by inquiring the state of the settlement device 1B, for example (for example, no failure occurs and is not in use). One settlement apparatus 1B is determined according to a predetermined rule out of the settlement apparatuses 1B. Then, the registration apparatus 1A transmits the settlement information to the determined settlement apparatus 1B and instructs execution of the settlement process.

  As a fourth specification mode, the priority of the settlement process is set in advance for the settlement apparatus 1B. Then, in response to the completion of the product registration, an operation of a transmission button for instructing transmission of settlement information to the settlement apparatus 1B on the clerk display portion 205 (not shown) is displayed to be effective. In response to the transmission button being operated, the registration device 1A confirms whether or not the settlement process of the settlement apparatus 1B is possible in the order according to the set priority, and that the settlement process is possible. If it is not confirmed, the priority is confirmed for the next settlement apparatus 1B. Then, the registration apparatus 1A transmits the settlement information to the settlement apparatus 1B, which is first confirmed to be capable of the settlement process, and instructs execution of the settlement process.

  The priority of the settlement apparatus 1B according to the predetermined rule in the third specification mode or the settlement apparatus 1B in the fourth specification mode is determined based on, for example, a number assigned to the settlement apparatus 1B. You may Alternatively, it may be determined based on the distance from the registration device 1A to the settlement device 1B. Alternatively, it may be determined based on the relationship between the breakdown of the denomination of change predicted based on the total amount and the number of money for each denomination of money stored in the change machine of the settlement apparatus 1B.

As a fifth specification mode, the registration device 1A transmits the settlement information to all the settlement devices 1B. When the settlement apparatus 1B that receives the settlement information becomes ready to execute the settlement process using the settlement information included in the settlement information received by itself, a settlement process execution notification notifying that the self executes the settlement process Are sent to the registration apparatus 1A of the transmission source of the settlement information.
In response to the receipt of the settlement process execution notification, the registration device 1A performs a display (settlement processing execution display) indicating the settlement device 1B which is the transmission destination of the settlement process execution notification. The store clerk may see the settlement process execution display and inform the customer as to which settlement apparatus 1B is to execute the settlement process.
At this time, the user turns on the sign pole 311 of the settlement apparatus 1B that has transmitted the settlement process execution notification together with the settlement process execution display in a predetermined pattern or causes the settlement apparatus 1B to output a predetermined notification sound. It may be notified that the settlement process is to be performed.

  According to the specification of the settlement apparatus 1B according to the third to fifth specification aspects described above, it is not necessary to determine which one of the settlement apparatuses 1B is to execute the settlement process.

As a sixth specification mode, the shopping cart containing the product for which the product registration has been completed in the registration device 1A is stored in one of the basket storages provided by the clerk corresponding to each settlement apparatus 1B. Move
The basket storage area is provided with a sensor (a weight sensor, an optical sensor or the like) for detecting the placed shopping basket. When it is determined by the sensor that the basket storage area shopping cart has been placed, the corresponding settlement apparatus 1B makes a request, acquires the corresponding settlement information from the registration apparatus 1A, and executes the settlement process. .
Also in this case, the settlement apparatus 1B, which is to execute the settlement process, notifies that it performs the settlement process by turning on the sign pole 311 (not shown) or outputting an alarm sound. Good.
In addition, it may replace with the sensor which detects the placed shopping basket, for example, may be provided with a human sensor and an imaging device corresponding to a store clerk. Then, the registration device 1A determines the movement of the store clerk based on the detection output of the human sensor, the image obtained by imaging with the image pickup device, etc., and the store clerk sets each settlement device 1B based on the determined result. Determine which of the basket depots installed corresponding to the shopping cart was installed. Then, the settlement apparatus 1B corresponding to the determined car yard may be determined as the settlement apparatus 1B to execute the settlement process.

As a seventh specification mode, the registration device 1A transmits settlement instruction information including settlement information and transfer order information in which the transfer order among the plurality of settlement devices 1B is set to one certain settlement device 1B. .
The transfer order information may specify the transfer order cyclically among the settlement apparatuses 1B.
If the settlement apparatus 1B receives the settlement instruction information, if it can execute the settlement process, it transmits a settlement process execution notification to the registration apparatus 1A of the transmission source of the settlement instruction information, and the received settlement instruction information Execute settlement processing using the settlement information included in.
On the other hand, if the settlement apparatus 1B that received the settlement instruction information can not execute the settlement process, the settlement apparatus 1B sends the next settlement apparatus 1B with the next transfer order according to the transfer order information included in the received settlement instruction information. Transfer the received settlement instruction information. In this manner, by sequentially transferring settlement instruction information between the settlement apparatuses 1B, a procedure equivalent to the specification of the settlement apparatus 1B to execute the settlement process is realized.

  In each of the above-mentioned designation modes, the processing relating to the determination of the settlement apparatus 1B for executing the settlement processing is, for example, the management apparatus 10 etc., a predetermined apparatus other than the registration apparatus 1A and the settlement apparatus 1B registers It may be performed according to the end of the process. The predetermined device other than the registration device 1A and the settlement device 1B may be, for example, a device provided to monitor the state of the settlement device 1B.

Hereinafter, Appendices A1 to A14 will be disclosed.
(Appendix A1)
A product sales data processing apparatus used when selling a product, which stores information on the sold product, information on the amount of deposit from a customer, and information on the payment type of the deposit in association with each other A commodity sales data processing apparatus comprising: storage means; and output means for outputting the deposit amount of the article stored in the storage means and the payment type when the article is returned.

  According to the above configuration, the clerk can easily check the deposit amount and the payment type of the product to be returned, so that the refund can be smoothly performed.

(Appendix A2)
In the commodity sales data processing apparatus according to appendix A1, the output means outputs at least the amount of the deposit by cash as an output of the deposit amount and the payment type.

  According to the above configuration, the store clerk can easily confirm at least the deposit in cash, so that cash refund can be smoothly performed.

(Appendix A3)
In the commodity sales data processing apparatus according to any one of appendices A1 and A2, the output means displays the deposit amount and the settlement type on the display unit as an output of the deposit amount and the settlement type.

  According to the above configuration, the store clerk can check easily in the display unit, so that the refund can be smoothly performed.

(Appendix A4)
In the commodity sales data processing apparatus according to any one of appendices A1 to A3, the output means can display the deposit amount and the payment type in a contrast with the amount of cash refund.

  According to the above configuration, the clerk can easily check the deposit amount, the payment type, and the cash refund amount on the display unit.

(Appendix A5)
The commodity sales data processing apparatus according to any one of Appendixes A1 to A4 includes a deposit unit (settlement unit) for depositing (settlement) the commodity to be sold by the deposit from the customer.

  According to the above configuration, in the device provided with the depositing means (settlement means), the refund can be smoothly performed.

(Appendix A6)
In the commodity sales data processing device according to Appendix A5, the depositing means (settlement means) can deposit (settle) one commodity with the respective deposits of two or more different settlement types.

  According to the above configuration, in addition to the above effects, convenience for the customer is improved and sales are promoted.

(Appendix A7)
The merchandise sales data processing device according to claim A6 includes refund control means for controlling a refund process for refunding the deposit amount when returning the product, and the refund control means determines the deposit amount according to the payment type. Control your refund.

  According to the above configuration, refund can be smoothly performed in the device.

(Appendix A8)
In the commodity sales data processing device of appendix A7, the settlement type includes point settlement using points, and the refund control means is cash on the deposit of the point settlement when the deposit of the point settlement is present. It can be controlled to make a refund.

  According to the above configuration, it is possible to refund the point use amount by cash as needed.

(Appendix A9)
In the commodity sales data processing apparatus according to appendix A8, the refund control means can control whether or not to refund the deposit of the point payment by cash according to the attribute of the customer.

  According to the above configuration, it is possible to suitably refund money depending on the customer.

(Appendix A10)
In the commodity sales data processing device according to appendix A8, the refund control means includes a conversion means for converting the number of points used according to the conversion rate into cash for the deposit in the point settlement, and the conversion means is used It is possible to vary the conversion rate to cash based on the type of points made and the remaining expiration date of the points in use.

  According to the above configuration, it is possible to suitably refund money according to the points used.

(Appendix A11)
The commodity sales data processing apparatus according to any one of Appendixes A1 to A10 includes commodity registration means for registering a commodity to be sold.

  According to the above configuration, in the apparatus provided with the commodity registration unit, the refund can be smoothly performed.

(Appendix A12)
In the commodity sales data processing device according to any one of Appendix A1 to Appendix A10, the commodity is a reservation commodity sold by reservation.

  According to the above configuration, it is possible to smoothly carry out a refund upon the return of the reserved product.

(Appendix A13)
The computer of the commodity sales data processing apparatus used to sell the commodity is stored by correlating the information on the commodity sold, the information on the amount of the deposit from the customer, and the information on the settlement type of the deposit A storage unit for storing the product, and a program for functioning as an output unit for outputting the deposit amount of the product stored in the storage unit and the payment type when the product is returned.

(Appendix A14)
A merchandise sales data processing system used when selling merchandise, comprising: merchandise registration means for registering merchandise to be sold, and depositing (settlement) the merchandise registered by the merchandise registration means with a deposit from a customer Means (settlement means), storage means for storing information on the product registered by the product registration means, information on the amount of the deposit, and information on the payment type of the deposit, and the product The apparatus further includes an output unit that outputs the deposit amount of the product stored in the storage unit and the payment type when the product is returned.

Also, Appendices B1 to B9 are disclosed.
(Appendix B1)
It is a POS register which can register reservation goods, and when storing the reservation amount and payment type from the customer in association with the registered reservation goods and storing means, and the customer returns the reservation goods And output means for outputting the deposit amount and the payment type corresponding to the reserved item stored in the storage means, and return means for performing a process related to the return of the reserved item.

  According to the above configuration, when the reserved product is returned, the store clerk can know the deposit amount corresponding to each settlement type, and therefore, it is possible to smoothly refund according to each settlement type.

(Appendix B2)
In the POS register of Supplementary Note B1, the return means performs refund processing according to the payment type.

  According to the above configuration, since the repayment processing corresponding to each payment type is automatically executed, it is not necessary for the store clerk to perform complicated operations relating to the repayment processing.

(Appendix B3)
In the POS register of the supplementary note B1 or the supplementary note B2, the output means outputs a cash withdrawal amount.

  According to the above configuration, when the reservation product is returned, the clerk can know how much cash should be paid out for refund.

(Appendix B4)
In the POS register according to any one of appendices B1 to B3, when the customer returns the reserved goods, the output means stores the deposit amount of the reserved goods stored in the storage means and the payment type. indicate.

  According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each settlement type.

(Appendix B5)
In any of the POS registers of Supplementary Notes B1 to B4, the settlement type includes at least point utilization.

  According to the above configuration, when the reserved product is returned, the clerk can know the amount of money deposited by using the points.

(Appendix B6)
In the POS register of Supplementary Note B5, if the payment type includes point use, the return means performs cash withdrawal according to the point use.

  According to the above configuration, the deposit amount paid by using points can be refunded by cash.

(Appendix B7)
In any one of the POS registers of Supplementary note B1 to Supplementary note B6, the output means contrasts and displays the deposit amount and the payment type with the cash refund amount.

  According to the above configuration, it is possible to simply compare the deposit amount and the payment type with the cash refund amount.

(Appendix B8)
A storage step of storing the amount of deposit from the customer and the payment type in association with the registered reservation product in a computer of a POS register capable of registering the reservation product, and the customer returns the reservation product A program for executing an output step of outputting the deposit amount and the settlement type corresponding to the stored reservation product, and a return step of processing the return of the reservation product.

  According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each settlement type.

(Appendix B9)
A POS system capable of registering a reservation product, and storing means for correlating and storing a deposit amount from a customer and a settlement type together with the registered reservation product, and a case where the customer returns the reservation product And output means for outputting the deposit amount and the payment type corresponding to the reserved item stored in the storage means, and return means for performing a process related to the return of the reserved item.

  According to the above configuration, when the reserved product is returned, the clerk can know the deposit amount corresponding to each settlement type.

  A program for realizing the functions as the POS register 1, the registration device 1A, the settlement device 1B, etc. is recorded in a computer readable recording medium, and the program recorded in the recording medium is read into the computer system. The processing as the above-described POS register 1 or the like may be performed by executing the processing. Here, "to read and execute the program recorded on the recording medium into the computer system" includes installing the program on the computer system. The “computer system” mentioned here includes an OS and hardware such as peripheral devices. Also, the “computer system” may include a plurality of computer devices connected via a network including communication lines such as the Internet, WAN, LAN, and dedicated lines. The term "computer-readable recording medium" refers to a storage medium such as a flexible disk, a magneto-optical disk, a ROM, a portable medium such as a ROM or a CD-ROM, or a hard disk built in a computer system. As described above, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  The recording medium also includes a recording medium provided internally or externally accessible from the distribution server for distributing the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program executable in the terminal device. That is, the format stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a form that can be executed by the terminal device. Note that the program may be divided into a plurality of parts, and the configuration may be such that the terminal device integrates after being downloaded at different timings, or the distribution server that distributes each of the divided programs may be different. Furthermore, "computer-readable recording medium" holds a program for a certain period of time, such as a volatile memory (RAM) in a computer system serving as a server or a client when the program is transmitted via a network. We shall include things. Further, the program may be for realizing a part of the functions described above. Furthermore, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

S1, S2 ... POS system (product sales data processing system)
1 ... POS register (an example of a commodity sales data processing device)
1A ... registration device (an example of a commodity sales data processing device)
1B ... Settlement device (an example of a commodity sales data processing device)
2 ... store controller 11 ... CPU
12 ... storage unit 13 ... RAM
14 Display unit with touch panel 14a Touch panel 15 Key operation unit 16 Display unit for customers 17 Automatic change machine 17a Change outlet 17b Deposit opening 18 Scanner unit 19 Printing unit 20 Communication unit 30 Communication unit 30

Claims (14)

A merchandise sales data processing apparatus used when selling merchandise, comprising:
A storage unit that stores information on sold products, information on the amount of deposits from customers, and information on payment types of the deposits in association with each other;
A commodity sales data processing apparatus comprising: an output unit for outputting the deposit amount of the product stored in the storage unit and the settlement type when returning the product. The commodity sales data processing apparatus according to claim 1, wherein the output unit outputs at least the amount of the deposit in cash as the output of the deposit amount and the payment type. The commodity sales data processing apparatus according to claim 1 or 2, wherein the output unit displays the deposit amount and the settlement type on a display unit as an output of the deposit amount and the settlement type. The product according to any one of claims 1 to 3, wherein the output means can display the deposit amount, the payment type, and the amount of cash refund by contrast. Sales data processing device. The commodity sales data processing apparatus according to any one of claims 1 to 4, further comprising a deposit means for depositing the commodity to be sold by the deposit from the customer. The deposit means is
6. The commodity sales data processing apparatus according to claim 5, wherein one commodity can be deposited by each deposit of two or more different settlement types. A refund control means for controlling a refund process for refunding the deposit amount when returning the product;
The said refund control means is
The commodity sales data processing apparatus according to any one of claims 1 to 6, wherein refund of the deposit amount is controlled according to the settlement type. The settlement type includes point settlement using points,
8. The merchandise sales data process according to claim 7, wherein the refund control means is controllable to refund the deposit of the point payment by cash when the deposit of the point payment is present. apparatus. 9. The commodity sales data processing apparatus according to claim 8, wherein said refund control means is capable of controlling whether or not said deposit of said point payment is refunded by cash according to the attribute of the customer. The said refund control means is
And converting means for converting the number of points used according to the conversion rate into cash for the deposit of the point settlement,
The conversion means is
9. The commodity sales data processing apparatus according to claim 8, wherein the conversion rate to cash can be made different based on the type of points used and the remaining term of validity of the points at the time of use. The commodity sales data processing apparatus according to any one of claims 1 to 10, comprising commodity registration means for registering a commodity to be sold. The commodity sales data processing apparatus according to any one of claims 1 to 11, wherein the commodity is a reservation commodity sold by reservation. A computer of a commodity sales data processing device used when selling a commodity;
A storage unit that stores information on sold products, information on the amount of deposits from customers, and information on payment types of the deposits in association with each other;
A program that functions as an output unit that outputs the deposit amount of the product stored in the storage unit and the payment type when returning the product. A merchandise sales data processing system used when selling merchandise, comprising:
Product registration means for registering a product to be sold;
Deposit means for depositing the goods registered by the goods registration means with a deposit from the customer;
A storage unit that stores information on a product registered by the product registration unit, information on the amount of the deposit, and information on the payment type of the deposit in association with each other;
A commodity sales data processing system comprising: output means for outputting the deposit amount of the item stored in the storage means and the payment type when returning the item.

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