JP2019071130A - Order processing system, order processing device and program - Google Patents

Abstract

To enable a user to execute accounting service after eating and drinking while the user is at a dining table.SOLUTION: An order input device receives an input of order information relating to order and manages the information by a management device. The device includes a short-range radio communication unit that establishes short-range radio communication with a medium corresponding to electronic settlement, settlement information calling means, settlement declaration means, settlement means, and update means. The settlement information calling means calls accounting information relating to the desired order information from the management device. The settlement declaration means declares settlement for the accounting information. The settlement means executes settlement processing for the accounting information for which the settlement is declared by the settlement declaration means, by electronic settlement between itself and the medium with which the communication is established through the short-range radio communication unit. The update means notifies the management device of the information relating to the settlement by the settlement means, and allows the management device to update the accounting information to a settlement completion state.SELECTED DRAWING: Figure 6

Description

  Embodiments of the present invention relate to an order entry device and a program.

  For example, in many restaurants such as family restaurants and taverns, processing devices are used that execute processing related to various operations such as reception operation for ordering menu items and accounting operation. In such a processing device, an operation of a user such as a store clerk is input by the order input device, and processing according to the input operation is executed.

  Specifically, in the case of a system used in a restaurant, the order input device and the processing device are, for example, an order terminal and a station (server), respectively. In this case, at the order terminal, the order person in charge operates the menu item ordered by the customer. The order terminal generates order information including a list of ordered menu items based on the input operation and transmits it to the station. The station creates cooking instruction slips, sales management processing, and the like based on the order information.

  By the way, the conventional accounting operation after eating and drinking is performed at a checkout counter where a POS (Point of Sales) terminal connected to the station is installed. However, in recent years, there is a demand for performing accounting after eating and drinking while staying at the eating and drinking table.

  The order input device according to the embodiment receives the input of the order information related to the order and manages it by the management device, the short distance wireless communication establishing the short distance wireless communication with the medium corresponding to the electronic payment A communication unit, accounting information calling means, settlement declaring means, settlement means, and updating means. The accounting information calling means calls accounting information on the desired order information from the management device. The settlement declaring means declares the settlement for the accounting information. The settlement means executes settlement processing for the accounting information for which settlement has been declared by the settlement declaration means by electronic settlement with the medium for which communication has been established by the short-range wireless communication unit. The update means notifies the management apparatus of information related to the settlement by the settlement means, and updates the accounting information to be settled.

FIG. 1 is a system configuration diagram showing the configuration of the order processing system according to the embodiment. FIG. 2 is a plan view showing the appearance of the order terminal. FIG. 3 is a block diagram showing the hardware configuration of the order terminal. FIG. 4 is a block diagram showing functions related to data processing of the order terminal. FIG. 5 is a flowchart showing the flow of table settlement processing. FIG. 6 is a diagram showing an example of screen transition in the table settlement process. FIG. 7 is a plan view showing an example of a POS accounting slip. FIG. 8 is a plan view showing an example of an accounting receipt.

  Hereinafter, one embodiment will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram showing the configuration of the order processing system 100 according to the embodiment. The order processing system 100 can be used in various facilities that provide eating and drinking services and merchandise sales services according to customer orders such as restaurants and shops. However, in the following, the order processing system 100 configured to be adapted for use in a restaurant will be described.

  The order processing system 100 connects a plurality of information terminals 1, a plurality of order terminals 2, a plurality of slip printers 3 and a station 4 to a LAN (Local Area Network) 5. However, the order terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, order terminals 2, and slip printers 3 are illustrated in FIG. 1, the numbers are arbitrary. Only one information terminal 1, order terminal 2 and slip printer 3 may be provided.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal or the like, and is installed, for example, on a customer service floor or a checkout counter. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order reception operation, a serving operation, and an accounting operation. Then, in the information terminal 1 installed on the customer service floor, processes relating to the guidance operation, the order reception operation, and the serving operation are mainly used. Further, in the information terminal 1 installed in the checkout counter, a process related to the accounting operation is further used. Note that the information terminal 1 may be specialized for a specific application by performing a process related to only a part of the above-described work.

  The order terminal 2 includes a user interface in which a plurality of operation keys are arranged, and functions as an order input device that receives an input of order information related to an order by a user operation via the user interface. The order terminal 2 generates order information according to the input operation, and wirelessly transmits this order information. The order information wirelessly transmitted from the order terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The station 4 is installed, for example, in the backyard, processes various information transmitted from the information terminal 1 (order information, accounting information pertaining to the order information, etc.) and performs processing related to management operations related to the sales of the restaurant. It functions as a management device to perform. The station 4 also performs management processing of information commonly used by a plurality of information terminals 1.

  The slip printer 3 is installed, for example, on a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. Further, the slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  Generally, in the order processing system 100, when the user performs an operation for inputting an order on the information terminal 1 or the order terminal 2, the order information generated on the information terminal 1 or the order terminal 2 according to the operation. Are transmitted to the station 4 via the LAN 5. The station 4 manages incoming order information for accounting, aggregation, and the like. The station 4 also sends order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents according to the incoming order information.

  Next, the order terminal 2 will be described. Here, FIG. 2 is a plan view showing the appearance of the order terminal 2, and FIG. 3 is a block diagram showing the hardware configuration of the order terminal 2.

  The order terminal 2 includes a first member 21 disposed on the left side in FIG. 2 and a second member 22 disposed on the right side in FIG. 2 as a portable main body. Each of the first member 21 and the second member 22 has a substantially rectangular parallelepiped shape. The second member 22 is rotatably connected to the first member 21 via a stopper 23 such as a hinge. The second member 22 is opened and closed by the stopper 23 between the state in which the second member 22 is opened (FIG. 2) and the state in which the second member 22 is closed (not shown).

  The first member 21 arranges the touch panel 24 which is a display / operation unit on the surface 21A exposed to the outside when the second member 22 is opened with respect to the first member 21. Further, the side key 25 is provided on the left side surface 21B in FIG. The second member 22 arranges the membrane keyboard 26 on the surface 22A exposed to the outside when the second member 22 is opened relative to the first member 21.

  The touch panel 24 is formed by superposing a touch panel sensor 242 as an operation unit on a screen of a liquid crystal display (hereinafter referred to as a display) 241 as a display unit, and is divided into a display input unit 24A and a ten-key unit 24B. There is. Screen data described later is displayed on the display input unit 24A. In the ten-key section 24B, in addition to the ten keys "0" to "9", the "back" key, the "C" clear key, the "update" key, the ".DELTA." And ".v." Up and down keys, "." A decimal point key is placed.

  The membrane-type keyboard 26 is provided with a plurality of fixed keys in which characters and outlines are printed on the surface in a matrix. The membrane keyboard 26 is characterized by being resistant to dirt such as mud and liquid as compared to other types of keyboards. Each fixed key is assigned a function for supporting order work.

  Further, to the keyboard 26 of the order terminal 2 of this embodiment, a payment key 26a for declaring calling of accounting information in table settlement processing described later and a table settlement key 26b for declaring settlement of table settlement processing described later are also allocated. There is.

  The order terminal 2 incorporates the control board 30 in one of the first member 21 and the second member 22. As shown in FIG. 3, the control board 30 is provided with a microcomputer 39, which drives and controls each part. As shown in FIG. 3, the microcomputer 39 has a central processing unit (CPU) 31 that centrally controls each part, and a read only memory (ROM) 32 via a bus line 38 such as an address bus and a data bus. A RAM (Random Access Memory) 33 is connected and configured. A clock unit 34, a wireless unit 35, a key controller 36, a touch panel controller 37, a short distance wireless communication unit 40 and a sound controller 41 are connected to such a microcomputer 39 via a bus line 38.

  The ROM 32 is a non-volatile memory that retains stored information even after the power is turned off, and stores fixed data such as menu data such as programs including the control program 321, setting data of menu items, and out-of-stock data of menu items. Function as a storage unit.

  The RAM 33 stores variable data such as screen data to be displayed on the display 241 and data to be transmitted to the station 4. The clock unit 34 counts the current date and time.

  The wireless unit 35 is a wireless communication unit that controls transmission and reception of data with the wireless access point 6 and is, for example, a wireless communication device that executes wireless communication of the IEEE 802.11 standard.

  The key controller 36 monitors each fixed key of the side key 25 and the keyboard 26, and determines the presence or absence of key input. The touch panel controller 37 controls a screen displayed on the display 241 of the touch panel 24. Further, the touch panel controller 37 detects two-dimensional coordinates indicating a touch position on the screen according to a signal of the touch panel sensor 242.

  The short distance wireless communication unit 40 is known as NFC (Near Field Communication), and is for performing wireless communication with, for example, the IC card X by a small power wireless communication technology at a short distance of about several centimeters to zero centimeters. It is an interface. The IC card X is a known medium in which an integrated circuit (IC) including a storage device such as a semiconductor memory is incorporated and which has a wireless communication function at a short distance.

  The IC card X is, for example, a card corresponding to an electronic payment service such as electronic money.

  The sound controller 41 is a sound source device and outputs audio data to be reproduced to the speaker 42.

  Next, among various types of processing executed by the microcomputer 39 (CPU 31) of the order terminal 2 according to the control program 321, the table settlement processing of the order terminal 2 will be described.

  Here, FIG. 4 is a block diagram showing a function related to the table settlement process which the microcomputer 39 (CPU 31) of the order terminal 2 exerts. As shown in FIG. 4, the CPU 31 of the order terminal 2 operates as the accounting information calling means 311, the settlement declaration means 312, the settlement means 313, and the update means 314 by operating according to the control program 321.

  The accounting information calling means 311 calls the accounting information related to the order information from the station 4 which is the management apparatus. Settlement declaring means 312 declares settlement for accounting information.

  The settlement means 313 executes the settlement process for the accounting information for which the settlement is declared by the settlement declaring means 312 by electronic settlement with the IC card X in which the communication is established by the short distance wireless communication unit 40.

  The updating means 314 notifies the station 4 of the information related to the settlement by the settlement means 313 and updates the accounting information to the account settlement completion.

  Next, the flow of the table settlement process of the order terminal 2 will be described with reference to the flowchart of FIG. 5 and the screen transition example of FIG.

  As shown in the flowchart of FIG. 5, the CPU 31 (accounting information calling means 311) of the order terminal 2 displays the seat information screen A shown in FIG. 6A on the display input unit 24A of the display 241 of the order terminal 2. Then, it waits for the call operation of the accounting information (step S1). Here, the seat information screen A is a screen for selecting a table number of a customer who wants to make a table payment for performing the accounting process while staying at the eating and drinking table.

  The CPU 31 (accounting information calling means 311) of the order terminal 2 touches the table number corresponding to the table settlement on the seat information screen A by the hall staff, and operates the payment key 26a of the keyboard 26 of the order terminal 2. It is determined that there has been a call operation of (step S1: Yes), the station 4 is inquired, and accounting information including details and payment amount is acquired (step S2).

  Next, the CPU 31 (accounting information calling means 311) of the order terminal 2 displays an accounting information screen B as shown in FIG. 6 (b) on the display input unit 24A of the display 241 based on the accounting information acquired in step S2. (Step S3). The accounting information screen B shown in FIG. 6 (b) is an example in which the accounting information (details and payment amount) of the table number A-004 is displayed.

  In the present embodiment, the accounting information of the customer who desires table settlement is selected by the table number. However, the present invention is not limited to this, and selection by the slip number may be used.

  The accounting information on the accounting information screen B acquired as described above receives confirmation by the hall staff. Then, the hall staff operates the table settlement key 26b of the keyboard 26 of the order terminal 2 when confirmation of the accounting information on the accounting information screen B is completed.

  Next, as shown in the flowchart of FIG. 5, when the CPU 31 (settlement declaration means 312) of the order terminal 2 determines that table settlement has been instructed by the operation of the table settlement key 26b of the keyboard 26 of the order terminal 2 by hall staff ( In step S4), the touch waiting screen C shown in FIG. 6C is displayed on the display input unit 24A of the display 241 of the order terminal 2 (step S5).

  On the touch waiting screen C shown in FIG. 6C, a message M1 "Please touch the customer's card" is displayed. This encourages the hall staff who is the operator to establish communication with the IC card X compatible with the electronic settlement service such as electronic money to be settled.

  When the order terminal 2 is brought close to the IC card X in the state where the touch waiting screen C is displayed as described above, the CPU 31 (payment means 313) of the order terminal 2 performs a short distance as shown in the flowchart of FIG. If it is determined that communication has been established between the wireless communication unit 40 and the IC card X (Yes in step S6), settlement processing is executed (step S7), and the settlement completion screen D shown in FIG. While being displayed on the display input unit 24A of the second display 241 (step S8), another notification means other than the message display notifies that the settlement has been completed (step S9).

  As shown in FIG. 6 (d), on the settlement completion screen D, a message M2 that "the settlement is completed" is displayed. As a result, it is possible to notify the customer and the hall staff who requested table settlement that the settlement using the electronic settlement service with the IC card X is completed.

  As an example of the notification means, audio data of "payment completed" is prepared in advance, and output from the sound controller 41 to the speaker 42. The present invention is not limited to this, and may be notification that message information has been received by light emission of an LED, notification that message information has been received by vibration of a vibrator, or the like.

  Next, as shown in the flowchart of FIG. 5, the CPU 31 (the updating means 314) of the order terminal 2 notifies the station 4 of payment information (step S10).

  The station 4 updates the accounting information to be settled on the basis of the notified payment information, and issues a POS accounting slip from the slip printer 3 used as a customer printer.

  Here, FIG. 7 is a plan view showing an example of the slip V for POS accounting. As shown in FIG. 7, the POS accounting slip V describes the sum of the price for each menu item included in the accounting information settled in the table and the price for each menu item, together with the slip number and the table number. There is. In addition, the slip for POS accounting V describes, under the total line, a “table payment electronic money” line indicating that table settlement has been completed with electronic money. Furthermore, the slip V for POS accounting has printed "receipt completed" by watermark printing. Furthermore, the POS accounting document V also describes a barcode BC for document invocation. The bar code BC for calling a slip is, for example, a slip number, and is used for confirmation of the accounting information stored in the station 4 by being scanned at the time of settlement.

  The hall staff hands the POS accounting slip V thus issued to the customer who has made the table settlement. Then, the customer brings the hand-held POS accounting slip V to the checkout counter. In the checkout counter, the clerk in charge of accounting scans and reads the bar code BC for calling a slip of the POS accounting slip V via the scanner (not shown) of the information terminal 1.

  The information terminal 1 transmits the read barcode data (for example, a slip number) to the station 4 and confirms the accounting information stored in the station 4. As described above, when the table settlement is performed and the accounting information is updated to be settled, the station 4 notifies the information terminal 1 that the accounting information and the settlement have been completed. When the information terminal 1 receives from the station 4 the accounting information and the notification that it has been settled, the information terminal 1 outputs an accounting receipt R as shown in FIG. 8 according to the accounting information, and ends the accounting process. As shown in FIG. 8, the accounting receipt R describes, under the total line, an “electronic money payment” line indicating that the electronic money has been paid.

  A small portable printer (not shown) is carried by hall staff in advance, and accounting processing is performed on the information terminal 1 without issuing the POS accounting slip V from the slip printer 3 as in the present embodiment. Alternatively, the station 4 to which the payment information is notified may output a signal for causing the portable printer to issue an accounting receipt R.

  As described above, according to the order terminal 2 of the present embodiment, the electronic money for which the near-field wireless communication unit 40 establishes communication for calling the accounting information related to the order information from the station 4 and for performing the settlement process for the accounting information. Etc. by the electronic settlement with the IC card X corresponding to the electronic settlement service, and the station 4 is notified of the information related to the settlement to update the accounting information to the account settlement. Thereby, by using the order terminal 2, it becomes possible to execute the accounting operation after eating and drinking while staying at the eating and drinking table.

  The control program 321 executed by the order terminal 2 of the present embodiment is a file of an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), etc. It may be configured to be recorded and provided in a computer readable recording medium.

  Furthermore, the control program 321 executed by the order terminal 2 of the present embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. In addition, the control program 321 executed by the order terminal 2 of the present embodiment may be provided or distributed via a network such as the Internet.

  While certain embodiments of the present invention have been described, these embodiments have been presented by way of example only, and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and the gist of the invention, and are included in the invention described in the claims and the equivalent scope thereof.

2 order input device 4 management device 26 keyboard 40 near field communication section 241 display section 311 accounting information calling means 312 settlement declaring means 313 settlement means 314 updating means X medium

JP, 2011-175476, A

Embodiments of the present invention relate to an order processing system, an order input device, and a program.

The order processing system according to the embodiment includes an order input device that receives an order, and a management device that manages order information and accounting information related to the received order, wherein the order input device receives an input of an order. The order receiving means, order output means for outputting the order information related to the received order to the management device via the network, the accounting information including the statement concerning the desired order information and the payment amount And the accounting information calling means for displaying the statement and the payment amount, the settlement accepting means for accepting the electronic settlement process of the accounting information in the state where the statement and the payment amount are displayed, and the received electronic settlement process Settlement executing means and, when the electronic settlement process is performed, display that the settlement is completed And a notification unit for notifying the management apparatus of information related to the settlement, the management apparatus clearing the accounting information upon receiving the information related to the settlement from the notification unit of the order input apparatus. An order processing system comprising: updating means.

Claims (6)

In the order input device that receives the input of order information related to the order and manages it by the management device,
A short distance wireless communication unit that establishes wireless communication in a short distance with a medium compatible with electronic payment;
Accounting information calling means for calling accounting information on the desired order information from the management device;
Settlement declaration means for declaring settlement for the accounting information;
Settlement means for executing settlement processing for the accounting information whose settlement has been declared by the settlement declaration means by electronic settlement with the medium for which communication has been established by the short-range wireless communication unit;
Updating means for notifying the management device of information related to settlement by the settlement means and updating the accounting information to be accounted for;
An order input device comprising: When the settlement process is completed by electronic settlement with the medium, the settlement means further includes notification means for notifying that effect.
The order entry device according to claim 1, characterized in that: It has a keyboard assigned with a function to support the entry of order information related to the order,
The accounting information calling means calls the accounting information from the management device when judging that there has been an operation on the payment key assigned to the keyboard.
The order input device according to claim 1 or 2, characterized in that: The settlement declaring means declares the settlement for the accounting information when it is determined that the operation on the settlement key assigned to the keyboard has been performed.
The order input device according to claim 3, characterized in that: It has a display unit that displays various screens.
The settlement means displays on the display unit a message prompting establishment of communication with the medium, and when communication with the medium is established by the short-range wireless communication unit, electronic settlement with the medium is performed. Execute the payment process by
The order input device according to any one of claims 1 to 4, characterized in that: A computer comprising a short distance wireless communication unit for establishing wireless communication in a short distance with a medium compatible with electronic payment, and receiving an input of order information relating to an order and controlling an order input device managed by the management device ,
Accounting information calling means for calling accounting information on the desired order information from the management device;
Settlement declaration means for declaring settlement for the accounting information;
Settlement means for executing settlement processing for the accounting information whose settlement has been declared by the settlement declaration means by electronic settlement with the medium for which communication has been established by the short-range wireless communication unit;
Updating means for notifying the management device of information related to settlement by the settlement means and updating the accounting information to be accounted for;
Program to function as.