JP2019040267A - Commodity provision system, commodity provision method, program and dish order system - Google Patents

Abstract

To provide a commodity provision system, a commodity provision method, a program and a dish order system capable of providing a commodity based on information different from person attributes of a user.SOLUTION: A commodity provision system 1 includes a user information acquisition part 110, an order information acquisition part 111, a correlating part 112, and a notification part 120. The user information acquisition part 110 acquires first user information related to a first user who receives the provision of a commodity. The order information acquisition part 111 acquires order information including second user information related to a second user who orders a dish and information on the dish. The correlating part 112 acquires related information related to at least one of the dish included in the order information of the second user and the commodity provided by the second user last time when the first user and the second user are the same. The notification part 120 notifies the first user represented by the first user information of at least commodity information on a commodity corresponding to the related information.SELECTED DRAWING: Figure 2

Description

  The present disclosure relates to a product providing system, a product providing method, a program, and a food ordering system, and more specifically, a product providing system, a product providing method, a program, and a food that provide a product according to a user's situation from a plurality of products. Regarding the order system.

  At present, stores such as restaurants provide a free drink service using a beverage dispenser. In the free drink service, when the user pays a certain amount of service fee, the user himself / herself operates the beverage dispenser and can freely drink multiple types of beverages such as orange juice and coffee during one meal. It is a service.

  The user who receives the free drink service picks up a container such as a glass or a cup in the free drink corner, sets it in a beverage discharge device, selects a favorite beverage, pours the beverage into the container, and uses the beverage service.

  In recent years, since the types of beverages that can be selected have increased, it is conceivable to recommend beverages suitable for users. For example, in a vending machine, a user is photographed with a camera, and personal attribute information such as gender and age group is estimated from the facial features, hairstyle, height, etc. of the user, and based on that, the attributes of a large number of people It has been proposed to select and recommend an appropriate product from a sales database including information and product information (see Patent Document 1).

JP 2012-63930 A

  When the technique described in Patent Literature 1 is applied to a beverage discharge device, a recommended beverage (product) is determined based on the user attribute of the user. For example, when gender is used as the user's personal attribute, the user's gender does not change, so the same beverage is recommended each time the beverage dispenser is used. For example, in a free drink service of a family restaurant, if an attempt is made to notify a recommended beverage using the user attribute of the user, the same beverage may be recommended each time the user visits the family restaurant. For example, users may want to drink differently depending on their mood when they visit the store, and depending on their meal conditions before, during, and after meals. It is not appropriate to do.

  Accordingly, the present disclosure has been made in view of the above-described reasons, and provides a product providing system, a product providing method, a program, and a dish ordering system that can provide a product based on information different from the user's personal attribute. With the goal.

  A product providing system according to an aspect of the present disclosure provides a product to a user who has ordered a dish. The product providing system includes a first acquisition unit, a second acquisition unit, a third acquisition unit, and a notification unit. The first acquisition unit acquires first user information related to a first user who receives a product. The second acquisition unit acquires second user information relating to a second user who orders a dish, and order information including the dish information. When the first user and the second user are the same, the third acquisition unit provides the dish included in the order information of the second user and the second user provided last time. Related information related to at least one of the received products is acquired. The notification unit notifies the first user represented by the first user information at least product information related to the product according to the related information.

  The product provision method according to an aspect of the present disclosure includes a first acquisition step, a second acquisition step, a third acquisition step, and a notification step. The first acquisition step acquires first user information relating to a first user who receives provision of a product. The second acquisition step acquires order information including second user information relating to a second user who orders food and information on the food. In the third acquisition step, when the first user and the second user are the same, the dish included in the order information of the second user and the second user provide the previous time. Related information related to at least one of the received products is acquired. The notification step notifies the first user represented by the first user information at least product information related to the product according to the related information.

  A program according to an aspect of the present disclosure is a program for causing a computer to function as the commodity providing system.

  A dish ordering system according to an aspect of the present disclosure includes the product providing system and an ordering terminal that receives an order from the second user.

  According to the present disclosure, a product can be provided based on information different from the user's personal attribute. For example, different beverages can be recommended depending on the food ordered by the user using the beverage dispenser.

FIG. 1 is a diagram illustrating a system overview of a dish ordering system according to the first embodiment. FIG. 2 is a diagram illustrating the configuration of the beverage discharge device according to the first embodiment. FIG. 3 is a diagram illustrating the configuration of the order terminal according to the first embodiment. FIG. 4 is a diagram illustrating the configuration of the in-store sensor according to the first embodiment. FIG. 5 is a diagram illustrating the configuration of the cooking management system according to the first embodiment. FIG. 6 is a flowchart for explaining the operation of the beverage discharge apparatus according to the first embodiment. FIG. 7 is a sequence diagram illustrating transmission / reception of information in the order system according to the first embodiment. FIG. 8 is a diagram illustrating the configuration of the beverage discharge device according to the second embodiment. FIG. 9 is a flowchart for explaining the operation of the same beverage discharge apparatus. FIG. 10 is a sequence diagram for explaining transmission and reception of information in the order system according to the second embodiment. FIG. 11 is a diagram illustrating the configuration of the beverage discharge device according to the third embodiment. FIG. 12 is a flowchart for explaining the operation of the same beverage discharge apparatus. FIG. 13 is a sequence diagram for explaining transmission / reception of information in the order system according to the third embodiment. FIG. 14 is a diagram illustrating a configuration of a beverage discharge device according to a modification. FIG. 15 is a diagram illustrating a configuration of a beverage discharge device according to another modification.

  Hereinafter, embodiments will be described in detail with reference to the drawings as appropriate. However, more detailed description than necessary may be omitted. For example, detailed descriptions of already well-known matters and repeated descriptions for substantially the same configuration may be omitted. This is to avoid the following description from becoming unnecessarily redundant and to facilitate understanding by those skilled in the art.

  The accompanying drawings and the following description are provided to enable those skilled in the art to fully understand the present disclosure, and are not intended to limit the subject matter described in the claims.

(Embodiment 1)
FIG. 1: shows the schematic diagram of the order system 50 including the drink discharge apparatus 10 as the goods provision system 1 in this embodiment.

  As shown in FIG. 1, the order system 50 according to this embodiment includes a beverage discharge device 10, an order terminal 21, a mobile terminal 22, an in-store sensor 23, and a cooking management system 24.

  The beverage discharge device 10 provides beverages such as soft drinks and alcohol drinks. For example, the beverage discharge device 10 is connected to fruit juice beverages such as orange juice, carbonated beverages such as melon soda, and beverage stock tanks such as oolong tea, and mixes water and carbon dioxide gas at the time of beverage discharge to produce various beverages And provide. In the present embodiment, beverages that are recommended as products of the present disclosure and beverages that are recommended as product information of the present disclosure will be described as examples.

  The beverage discharge device 10 includes a touch panel 2, a discharge button 4, a beverage container stand 5, a discharge nozzle 6, and a camera 7. The beverage container 8 is a container for pouring a beverage from the beverage discharge device 10.

  The beverage discharge device 10 can transmit / receive information to / from the order terminal 21, the portable terminal 22, the in-store sensor 23, and the cooking management system 24 by wired communication or wireless communication. A network used for wired communication or wireless communication is, for example, a LAN (Local Area Network). The user orders food at the order terminal 21, selects the beverage with the beverage discharge device 10, and pours it into the beverage container 8 (glass, cup, etc.) for drinking.

  The touch panel 2 is composed of, for example, an electrostatic type or resistance type touch panel, and realizes a GUI (Graphical User Interface). The touch panel 2 includes a notification unit 120 and an operation unit 121 as illustrated in FIG. The notification unit 120 displays one or a plurality of beverage icons 3. In FIG. 1, a plurality of beverage icons 3 are displayed. For example, the beverage icon 3 indicates a beverage brand or name. The operation unit 121 accepts a selection operation of the beverage icon 3 indicating the desired beverage from the displayed plurality of beverage icons 3.

  The user selects a beverage by looking at the beverage icon 3 displayed on the touch panel 2 (notification unit 120) and pressing the desired beverage icon 3. The user installs the beverage container 8 at a predetermined position on the beverage container cradle 5, presses the desired beverage icon 3, and then presses the discharge button 4, so that the beverage corresponding to the beverage icon 3 is discharged from the discharge nozzle 6. It is discharged and poured into the beverage container 8.

  The camera 7 includes an optical member made of a lens and the like, and an image pickup device such as a CMOS (Complementary Metal Oxide Semiconductor) and a CCD (Charge Coupled Device). The camera 7 photographs a subject at a position facing the touch panel 2. The camera 7 reads (photographs) an information code (character string, bar code, QR (Quick Response code (registered trademark)) code, etc.) displayed on a mobile phone or an information terminal held by the user. The camera 7 photographs the user's face, hairstyle, clothes, and the like.

  The beverage ejection device 10 determines whether or not a beverage can be provided to the user using data (information) based on an image captured by the camera 7. For example, the information code includes a member ID for identifying the user, and the beverage discharge device recognizes the user and displays the beverage icon 3 of the beverage corresponding to the user. Also, attributes such as the gender and age of the user are output from the user's face, hairstyle, clothes, etc. taken by the camera 7, and the beverage icon 3 of the beverage corresponding to the attributed person is displayed.

  The camera 7 is arranged in the beverage discharge device 10 by adjusting the angle and position so that the user's face information is imaged in front, and when the user comes in front of the beverage discharge device 10, the camera 7 is displayed. Recognizing and activating the beverage dispenser.

  In the present embodiment, in addition to the configuration for acquiring user information (information code, face, hairstyle, etc.) using the camera 7, the following configuration is also provided. The beverage ejection device 10 includes a configuration that acquires a fingerprint as user information when the user operates the touch panel 2 or the ejection button 4. Furthermore, the beverage ejection device 10 includes a microphone, and includes a configuration for acquiring a user's voice as user information using the microphone.

  FIG. 2 is a block diagram showing a configuration of the beverage discharge device 10 in the present embodiment.

  In addition to the components described above, the beverage ejection device 10 includes a control unit 100, a dish information storage unit 101, a beverage information storage unit 102, a user information storage unit 103, and a communication unit 104.

  The dish information storage unit 101, the beverage information storage unit 102, and the user information storage unit 103 are each configured by an individual hard disk or semiconductor memory. The dish information storage unit 101 stores dish information related to cooking and information on recommended drinks in association with each other. The beverage information storage unit 102 stores beverage information that can be provided to the user. The user information storage unit 103 stores dish information related to dishes that the user has ordered in the past, beverage information recommended for the dish information, and history information including beverages selected by the user. The dish information storage unit 101 and the beverage information storage unit 102 may be configured in different storage areas in one hard disk or semiconductor memory.

  The beverage dispensing apparatus 10 includes peripheral circuits such as a microprocessor and a memory. The control unit 100 is realized by a microprocessor, software that operates on the microprocessor, and the like. The control unit 100 may be configured by a plurality of microprocessors and software.

  The control unit 100 includes a user information acquisition unit 110, an order information acquisition unit 111, a linking unit 112, a beverage determination unit 113, and a discharge control unit 114. That is, the functions of the user information acquisition unit 110, the order information acquisition unit 111, the linking unit 112, the beverage determination unit 113, and the discharge control unit 114 are realized by a microprocessor, software that operates on the microprocessor, and the like.

  The user information acquisition unit 110 acquires first user information regarding a user who uses the beverage discharge device 10 based on an image photographed by the camera 7, fingerprint data acquired by the discharge button 4, and the like. . The order information acquisition unit 111 acquires second user information regarding a user who ordered a dish and order information regarding the dish via the communication unit 104. The associating unit 112 associates the first user information and the second user information, and acquires order information of the user corresponding to the first user information. Details of the first user information and the second user information will be described later.

  The beverage determination unit 113 recommends beverage information and beverage information that can be provided according to related information related to at least one of the dish ordered by the user corresponding to the first user information and the provided product. From these, the recommended beverage for the user corresponding to the first user information is determined.

  The discharge controller 114 controls the discharge nozzle 6 so that the beverage selected by the operation unit 121 is discharged from the discharge nozzle 6.

  Details of each component will be described below.

  The user information acquisition unit 110 acquires first user information. For example, as shown in Table 1, the first user information includes a first user number, image data, audio data, fingerprint data, and a member number (member ID). The first user number is an identifier assigned for each first user information. The image data is data of a user image taken by the camera 7. The voice data is user voice data collected by a microphone. The fingerprint data is user fingerprint data acquired when the discharge button 4 is pressed. The member ID is a member ID specified by an information code read by the camera 7. Here, the member ID is an identifier assigned to each user in order to identify the user.

  The first user information does not need all of these, and may include data other than the data described in Table 1.

  The order information acquisition unit 111 acquires order information related to orders of a plurality of users including the user represented by the first user information via the communication unit 104. The order information acquisition unit 111 acquires second user information from the order terminal 21. For example, as shown in Table 2, the second user information includes a second user number, image data, audio data, fingerprint data, and a member number (member ID). The second user number is an identifier assigned for each second user information. The image data is image data including a user's face photographed by a camera provided in the order terminal 21. The voice data is user voice data collected by the microphone 203 (see FIG. 3) of the order terminal 21. The fingerprint data is user fingerprint data obtained when the order terminal 21 is operated. The member ID is a member ID specified by an information code read by the camera of the order terminal 21.

  The second user information does not require all of these, and data other than the data described in Table 2 (for example, the status of the table used by the user, the detection result of the temperature sensor 303 described later, etc.) ) May be included. However, as will be described later, since the beverage discharge device 10 links the information about the same user with reference to the first user information and the second user information, the data of at least one common item is stored. The first user information and the second user information are included.

  The associating unit 112 uses the first user information acquired by the user information acquiring unit 110 and the second user information acquired by the order information acquiring unit 111 to change the first user information to the second user information. Linked to the user information.

  The association unit 112 uses image data, audio data, fingerprint data, and a member ID included in the first user information, and uses the same information as the first user information in the second user information. If there is a corresponding user, second user information representing the user is acquired. For example, among the plurality of second user information shown in Table 2, the second user information that matches the first user information shown in Table 1 is No. 103 is the second user information.

  The association unit 112 refers to the acquired second user information and the order information acquired by the order information acquisition unit 111 and relates to the dish ordered by the user represented by the first user information. Relevant information including a dish menu is acquired as information.

  Here, an example of order information is shown in Table 3.

  The order information includes an order information number, a cooking menu, an order date and time, and a second user number. The order information number is an identifier assigned for each order information. The dish menu is information on the dishes ordered by the user. The order date and time is the date and time when the dish is ordered. The second user number is the same as the second user number assigned to the second user information representing the user who ordered the dish.

  For example, if the second user number is No. The dish menu ordered by the user corresponding to the second user information 103 is a healthy course dish, and the order date and time is 11:15 am on March 17, 2017. When there is a plurality of pieces of order information for the same second user number, the order information of the latest order date and time is acquired. Further, the order information does not require all of them except for the second user number, and may include data other than the data described in Table 3.

  The beverage determination unit 113 recommends one or more recommended to the user based on the related information including the dish menu of the dish ordered by the user represented by the first user information acquired by the associating unit 112. Determine the beverage. The beverage determination unit 113 outputs information on the determined one or more beverages to the notification unit 120. That is, the beverage determination unit 113 causes the notification unit 120 to display one or more beverage icons 3 corresponding to the determined one or more beverages one to one.

  The beverage determination unit 113 refers to two pieces of information and determines one or more beverages recommended to the user. The first information is cooking information that is stored in advance in the cooking information storage unit 101 and is information on beverages that can be recommended for the cooking menu. The second information is beverage information that is stored in advance in the beverage information storage unit 102 and is information on beverages that can be provided at a store.

  Here, an example of dish information is shown in Table 4.

  The cooking information includes a cooking information number, a cooking menu, and a beverage menu. The dish information number is an identifier assigned to each dish information. The dish menu is information representing dishes that can be provided to the user. The beverage menu includes information on one or more beverages suitable for the food represented in the food menu. For example, beverages (recommended beverages) suitable for the cuisine menu of the Western food course are Western liquors, wine, beer, soft drinks, and low-calorie beverages. Here, the soft drink includes tea-based beverages, fruit-based beverages, carbonated beverages, coffee, tea, mineral water, sports drinks, and the like.

  Next, an example of beverage information is shown in Table 5.

  The beverage information includes a beverage information number, a cooking menu, and drinks that can be provided. The beverage information number is an identifier assigned for each beverage information. The dish menu is information representing dishes that can be provided to the user. The drinks that can be provided represent information on one or more drinks that are suitable for the dish shown in the dish menu and that can be provided to the user. For example, one or more beverages that are beverages (recommended beverages) suitable for the menu of Western food courses and can be provided to the user are wine, beer, soft drinks, and low-calorie beverages. It should be noted that the beverage information does not require all of these, and may include data other than the data described in Table 5.

  For example, if the second user number is No. When the dish menu ordered by the user corresponding to the second user information 103 is a healthy course, the beverage determining unit 113 recommends a drink that can be recommended for the healthy course based on the dish information. Determined to be a low calorie beverage, vegetable juice, or soup. Based on the beverage information, the beverage determining unit 113 determines a beverage that can be provided among low-calorie beverages, vegetable juices, and soups as recommended beverages. Here, low-calorie beverages, vegetable juices, and soups can all be provided. The beverage determination unit 113 displays the beverage icons 3 corresponding to each of the low-calorie beverages, vegetable juices, and soups that can be provided on the notification unit 120 to notify the user.

  The beverage information may further include information on the age at which the beverage can be provided and information on the available time zone. In this case, the beverage determination unit 113 refers to the user's age and gender information obtained based on the image data and audio data included in the second user information, and the order date and time information obtained from the order information. Determine the drinks that can be recommended. For example, the beverage determination unit 113 does not recommend alcoholic beverages for minors. Moreover, the drink determination part 113 does not determine as a drink which recommends an alcoholic drink to a user, unless it is after 17:00.

  When one or more beverage icons 3 are displayed on the notification unit 120, the user of the beverage discharge device 10 refers to recommended beverage information (beverage icon 3) and uses the operation unit 121 to select a favorite beverage. Select, that is, press the beverage icon 3 of the favorite beverage.

  The discharge control unit 114 controls the discharge nozzle 6 so that the beverage selected by the operation unit 121 is discharged from the discharge nozzle 6.

  The discharge control unit 114 uses, as third user information, information on one or more beverages recommended to the user and information on the beverage selected by the user among the recommended one or more beverages. The information is stored in the information storage unit 103. That is, in the user information storage unit 103, history information including the beverage recommended to the user this time and the selected beverage is accumulated.

  Here, an example of the third user information is shown in Table 6.

  The third user information includes a selection date and time, a second user number, a cooking menu, a recommended beverage, and a selected beverage. The selection date and time is the date and time when the user selected a beverage. The second user number is a number assigned to the second user information corresponding to the user. The dish menu is information representing dishes ordered by the user. The recommended beverage indicates information on one or more beverages determined by the beverage determining unit 113. The selected beverage indicates a beverage selected by the user. The third user information does not require all remaining data except for the second user information number, and may include data other than the data described in Table 6.

  When determining the recommended beverage, the beverage determining unit 113 may determine the recommended beverage information using the third user information in addition to the above-described dish information and beverage information. For example, in addition to one or more beverages (recommended beverages) determined by the dish information and beverage information, the beverage determination unit 113 uses the same beverage as the beverage selected by the user at the previous beverage recommendation as the recommended beverage. decide. Or the drink determination part 113 determines another drink as a recommended drink from the drinks recommended last time. Moreover, the drink determination part 113 may determine the information of the recommended drink using 3rd user information instead of using cooking information and drink information.

  Next, the order terminal 21 will be described. The order terminal 21 is a terminal used when a user of a store first sits at a table and orders a dish before visiting the store and using the beverage discharge device 10. The order terminal 21 will be described below in the form of the user operating and ordering. However, the ordering terminal 21 may be operated and ordered by the store clerk.

  FIG. 3 is a block diagram of the order terminal 21 in the present embodiment.

  The order terminal 21 includes a camera 201, a touch panel 202, a microphone 203, a control unit 204, a menu information storage unit 205, and a communication unit 206.

  The menu information storage unit 205 is configured with a hard disk or a semiconductor memory, and stores menu information representing a dish menu that can be provided to the user. Here, an example of the menu information is shown in Table 7.

  Menu information includes menu name, appetizer, main, dessert, calories, and price. The menu name is the name of the cooking menu provided to the user. The appetizer represents an appetizer in the dish corresponding to the dish menu. Main represents the main dish in the dish corresponding to the dish menu. The dessert represents the dessert in the dish corresponding to the dish menu. The calorie represents the calorie of the dish corresponding to the dish menu (total calorie of appetizer, main and dessert). The price represents the price of the dish corresponding to the dish menu. The menu information does not require all of these, and may include data other than the data described in Table 7.

  The camera 201 captures a subject at a position facing the touch panel 202. The camera 201 reads (photographs) an information code displayed on a mobile phone or an information terminal held by the user.

  The touch panel 202 includes, for example, an electrostatic type or resistance type touch panel, and realizes a GUI. The touch panel 202 has functions of a menu display unit 210 and a menu selection unit 211. The menu display unit 210 displays information on the cooking menu stored in advance in the menu information storage unit 205 to the user. The menu selection unit 211 receives a selection operation of a desired food menu from a plurality of displayed food menus. For example, when the menu display unit 210 displays menu information to the user, the user operates the menu selection unit 211 to select a menu. In addition, although the menu display part 210 and the menu selection part 211 were made into the integral touch panel, the structure of another body may be sufficient.

  The microphone 203 acquires a user's voice. The microphone 203 is arranged so as to acquire a user's conversation and sound during a meal. When ordering, the microphone 203 may also serve as the menu selection unit 211, and the user may be able to select a menu by voice.

  The order terminal 21 includes peripheral circuits such as a microprocessor and a memory. The control unit 204 is realized by a microprocessor, software that operates on the microprocessor, and the like. Note that the control unit 204 may be configured by a plurality of microprocessors, software, and the like.

  The control unit 204 controls the order terminal 21. The control unit 204 generates the above-described second user information and order information, and outputs them to the beverage ejection device 10 via the communication unit 206.

  The control unit 204 operates the ordering terminal 21 to acquire a member ID specified by an image of the user's face, hairstyle, clothes, etc. taken by the camera 201 at the time of ordering and the read information code.

  The control unit 204 acquires user fingerprint data obtained by operating the touch panel 202 (menu selection unit 211) when the user operates the order terminal 21 to place an order. The control unit 204 generates order information representing a menu selected by the user obtained by operating the touch panel 202 (menu selection unit 211).

  The control unit 204 acquires user voice data from the microphone 203.

  The control unit 204 generates second user information including user image data, audio data, fingerprint data, and a member ID. The control unit 204 associates the second user information with the order information by matching the second user number included in the order information with the second user number included in the second user information. Do (associate).

  In addition, when the order terminal 21 is permanently installed for each user table and the camera 201 is arranged so that the status of the user and the table is reflected, the camera 201 can photograph the user even at the time other than the order. it can. The control unit 204 acquires the user image data or the table image data even at the time other than when ordering, and outputs it to the beverage ejection apparatus 10 by including it in the second user information. As a result, even after ordering, it is determined from the image whether the user is present, whether the user is before or during a meal, or after a meal, or the state of the user's beverage is determined. It can be used as information on the eating and drinking status of users.

  Similarly, the control unit 204 acquires audio data from the microphone 203 even when not ordering, and outputs the audio data to the beverage ejection apparatus 10 by including it in the second user information. Accordingly, it can be used as information on the eating and drinking status of the user, such as determining whether there is much conversation of the user or whether there is little conversation by concentrating on the meal from the conversation and sound of the user.

  The communication unit 206 transmits the second user information and the order information to the beverage ejection device 10.

  Next, the mobile terminal 22 will be described.

  Since the configuration of the mobile terminal 22 is the same as that of the order terminal 21, detailed description thereof is omitted. The order terminal 21 is prepared by the store side, while the portable terminal 22 is a terminal owned by the user. Note that the mobile terminal 22 may include a storage unit that stores information (member ID) unique to the user who owns the mobile terminal instead of the camera 201 in FIG. 3. The menu information stored in the menu information storage unit 205 is downloaded in advance from the service web site of the store.

  Next, the in-store sensor 23 will be described. One or a plurality of in-store sensors 23 are installed in the store to detect the eating and drinking situation of the user. For example, the in-store sensor 23 is installed at the entrance of the store. In addition, when there are a plurality of in-store sensors, they are installed for each table. In the present embodiment, it is assumed that an in-store sensor 23 is provided for each table in the store.

  FIG. 4 is a block diagram of the in-store sensor 23 in the present embodiment.

  The in-store sensor 23 includes a camera 301, a microphone 302, a temperature sensor 303, a control unit 304, and a communication unit 305.

  The camera 301 photographs a user. The microphone 302 acquires the user's voice. The microphone 302 is arranged so as to acquire a user's conversation or sound during meals.

  The temperature sensor 303 detects the surface temperature of the user, the temperature of the dish on the table, and the temperature of the beverage.

  The in-store sensor 23 includes peripheral circuits such as a microprocessor and a memory. The control unit 304 is realized by a microprocessor, software that operates on the microprocessor, and the like. Note that the control unit 304 may be configured by a plurality of microprocessors, software, and the like.

  The control unit 304 controls the in-store sensor 23. The control unit 304 generates second user information and outputs the second user information to the beverage ejection device 10 via the communication unit 305.

  The control unit 304 acquires a member ID specified by an image of the user's face, hairstyle, clothes, etc. taken by the camera 301 and the read information code. The control unit 304 acquires user voice data from the microphone 302. The control unit 304 acquires a detection result from the temperature sensor 303. The control unit 304 generates second user information including the acquired user image data, member ID, voice data, and the detection result of the temperature sensor 303.

  Moreover, it arrange | positions so that the condition of a table may be reflected on the camera of the sensor 23 in a shop, and 2nd user information containing the image data of a table is output to the beverage discharge apparatus 10. FIG. This makes it possible to determine whether the user is in the seating state, whether the user is before or during a meal, or after a meal, or determine the state of the user's beverage.

  By including audio data in the second user information, information on the user's eating and drinking status, such as determining whether there is a lot of user's conversation or whether there is little conversation by concentrating on meals, from the user's conversation and sound Can be used as

  The detection result of the temperature sensor 303 is temperature value data of at least one of a user, a dish, and a beverage. Thereby, it can utilize as information of a user's eating and drinking situation, such as a change of a user's body temperature, the cooling condition of a dish, and the temperature change of a drink.

  The communication unit 305 transmits the second user information to the beverage ejection device 10.

  In the present embodiment, the in-store sensor 23 may detect the amount of food and the amount of beverage based on the status of the table taken by the camera 301. Alternatively, the in-store sensor 23 may further include a sensor that detects the amount of food and the amount of beverage.

  When the order terminal 21 is permanently installed in the user table, the order terminal 21 may also serve as the in-store sensor 23. That is, the order terminal 21 may include a temperature sensor 303 in addition to the above-described configuration.

  Next, the cooking management system 24 will be described. In the cooking management system 24, the cook or the distributor manages whether or not the dish ordered by the user has been cooked and served.

  FIG. 5 is a block diagram of the cooking management system 24 in the present embodiment.

  The cooking management system 24 includes a first input unit 401, a second input unit 402, a timer unit 403, a control unit 404, and a communication unit 405.

  The first input unit 401 communicates with the order terminal 21 or the mobile terminal 22 to receive order information.

  The second input unit 402 accepts that the ordered food is served when the ordered food is served. For example, when the cooked food is distributed to the user's table, the store clerk inputs to the second input unit 402 that the food has been distributed. In addition, you may receive the arranged information from the order terminal 21.

  The time measuring unit 403 measures time.

  The cooking management system 24 includes peripheral circuits such as a microprocessor and a memory. The control unit 404 is realized by a microprocessor, software that operates on the microprocessor, and the like. Note that the control unit 404 may be configured by a plurality of microprocessors, software, and the like.

  The control unit 404 compares the order information received by the first input unit 401 with the information on the arrangement that has been received by the second input unit 402, and the distribution-related information including the dish menu of the dishes that have not yet been distributed, The data is output to the beverage discharge device 10 via the communication unit 406.

  The control unit 404 uses the time measuring unit 403 to transmit elapsed time information indicating the time when the order is placed and the elapsed time since the cooking menu is served to the beverage ejection apparatus 10 via the communication unit 406.

  These pieces of information can be used as information on the eating and drinking status of the user such as determining whether the user is before or during a meal or after a meal, or determining the state of the user's beverage.

  In addition, the cooking management system 24 includes the cooking menu (distributed information) of the cooked dishes in the wiring related information instead of including the cooking menu (unallocated information) of the dishes that have not been served yet in the cooking related information. You may send it. Alternatively, the cooking management system 24 may transmit both the arrangement information and the unallocated information included in the distribution related information.

  FIG. 6 is a flowchart of a control method performed by the beverage discharge device 10 according to the first embodiment.

  The user information acquisition unit 110 recognizes the user of the beverage discharge device 10 (step S101). That is, when the user stands in front of the beverage discharge device 10 and the user is reflected on the camera 7 or when the touch panel 2 or the discharge button 4 is operated, the user information acquisition unit 110 displays the camera 7 or the touch panel 2. The recognition of the user of the beverage discharge device 10 is started from the discharge button 4 and the microphone.

  The beverage discharge device 10 acquires first user information and second user information (step S102). Specifically, the user information acquisition unit 110 acquires first user information from the user's recognition. That is, the user information acquisition unit 110 acquires (generates) first user information (see Table 1) including image data such as a user's face, hairstyle, clothes, voice data, fingerprint data, and member ID. ). Furthermore, the order information acquisition unit 111 acquires second user information (see Table 2) of the user who ordered the dish from the order terminal 21 or the portable terminal 22 via the communication unit 104.

  The order information acquisition unit 111 acquires order information related to the dish ordered by the user represented by the second user information (step S103). Specifically, the order information acquisition unit 111 acquires the order information (see Table 3) ordered by the menu selection unit 211 from the order terminal 21 or the mobile terminal 22 via the communication unit 104. Note that the communication unit 104 may perform the acquisition of the second user information in step S102 and the acquisition of order information in step S103 by one communication. In the present embodiment, the order information acquisition unit 111 acquires the second user information at the timing of executing step S102 and the order information at the timing of executing step S103. It is not limited to. The order information acquisition unit 111 acquires second user information and order information from the order terminal 21 or the portable terminal 22 before step S102 is executed (for example, before the user is recognized in step S101). May be. In this case, the order information acquisition unit 111 stores the acquired second user information and order information in a predetermined storage area. The order information acquisition unit 111 acquires second user information from a predetermined storage area when executing step S102, and acquires order information from the predetermined storage area when executing step S103.

  The associating unit 112 refers to the acquired first user information as the second user information and the order information, and associates (associates) the first user information with the order information (step S104). .

  The associating unit 112 extracts second user information including the same data as at least one data included in the first user information from the plurality of second user information, and the first user information Is associated with the extracted second user information, and the second user number of the user of the beverage discharge device 10 is specified. The associating unit 112 associates the first user information with the order information including the specified second user number.

  For example, the associating unit 112 uses the image data, audio data, fingerprint data, and member ID included in the first user information to send the same data as the first user information to the second user information group. Search for the second user information that contains it. When the associated second user information is found, the associating unit 112 extracts the second user number included in the second user information.

  When the user information and the order information cannot be linked, that is, when there is no second user information including the same data as the first user information, the beverage ejection device 10 changes the beverage ejection device 10 to Inform the user or store clerk that it cannot be used. In this case, the process returns to step S101.

  The associating unit 112 acquires information on the dish ordered by the user of the beverage ejection device 10 from the result of association (step S105). Specifically, the associating unit 112 includes a menu of dishes ordered by the user of the beverage discharge device 10 and the order date and time from the order information (see Table 3) using the extracted second user number. Get information.

  The beverage determining unit 113 determines a recommended beverage from the information (dish menu) of the dish ordered by the user of the beverage ejection device 10 (step S106). Specifically, the beverage determination unit 113 stores the recommended beverage group based on the dish menu ordered by the user and the order date and time included in the related information, and the dish information storage unit 101 stores the dish information. Get from. Next, the beverage determination unit 113 uses the beverage information stored in the beverage information storage unit 102 to obtain information on beverages that can be provided from the recommended beverage group.

  That is, first, the beverage determining unit 113 refers to the dish information, and extracts information on a group of drinks that can be recommended for the dish menu ordered by the user of the beverage ejection device 10. Next, the beverage determination unit 113 refers to the beverage information and extracts beverage information that can be provided to the user from the recommended beverage group.

  In this way, the beverage determining unit 113 can provide a beverage (recommended beverage) from among a group of beverages that can be recommended according to the dish menu (related information) that the user of the beverage ejection device 10 is eating. ). The recommended beverage may be one type or a plurality of types.

  The beverage determining unit 113 notifies the notification unit 120 of information on beverages (recommended beverages) that can be provided to the user of the beverage ejection device 10 (step S107). The alerting | reporting part 120 displays the drink icon 3 corresponding to the drink which can be provided.

  The operation unit 121 receives a beverage selection operation from the user (step S108).

  The discharge control unit 114 controls the discharge nozzle 6 so that when the discharge button 4 is pressed after the selection operation is performed on the operation unit 121, the selected beverage is discharged from the discharge nozzle 6 (step S109). .

  The discharge control unit 114 generates third user information (see Table 6) including information on the beverage recommended to the user and information on the beverage selected by the user, and stores the third user information in the user information storage unit 103. (Step S110). Specifically, the discharge control unit 114 is included in the dish menu ordered by the user of the beverage discharge device 10 this time, information on the beverage recommended for the menu, and second user information representing the user. 2 User information is acquired from the beverage determination unit 113. The discharge control unit 114 displays the cooking menu, recommended beverage information, and second user information acquired from the beverage determination unit 113, the beverage information selected by the selection operation of the operation unit 121, and the selected time. The third user information (history information) is generated.

  In addition, in this embodiment, although the discharge control part 114 is set as the structure which produces | generates 3rd user information, the drink determination part 113 may produce | generate and the other functional part in the control part 100 produces | generates. Also good.

  Thereafter, the process returns to step S101 and waits for a new user to come to the beverage ejection device 10 (the user information acquisition unit 110 acquires the first user information).

  In step S106, the beverage determining unit 113 may determine a recommended beverage with reference to past history information of the user of the beverage ejection device 10. For example, the beverage determining unit 113 determines a recommended beverage using cooking information, beverage information, and history information (third user information). In this case, the beverage determination unit 113 may determine a recommended beverage using weighting. For example, cooking information: history information = 50: 50, and for each drink that can be provided, the total recommended level (= recommended level based on cooking information × 50 + recommended level based on historical information × 50) is calculated and the maximum value is calculated. The beverage is determined as the recommended beverage.

  Further, when the recommended beverage is determined by weighting, when the user selects a beverage different from the beverage recommended in step S108, the weighting ratio is changed. For example, cooking information: history information = 50: 50 is set to 40:60 to increase the ratio to history information. Further, if the dish information: history information = 30: 70, the ratio may be lowered slightly by setting 40:60. Further, an upper limit (for example, a value “80”) may be provided for the ratio of history information.

  The user information storage unit 103 stores, as third user information, history information of the user's past cooking menu, past recommended beverages, and selected beverages. Therefore, by analyzing the history information, beverages that the user drinks frequently (considered as a favorite beverage), the first beverage that the user drinks when visiting the store (always regarded as the first beverage), and the same beverage You can see how many times you continue to drink (frequency of changing beverages).

  When these analysis results show a tendency equal to or greater than a predetermined value, the beverage determination unit 113 can provide a beverage (from the beverage group that can be recommended according to the dish ordered by the user of the beverage ejection device 10 ( It is possible to obtain a recommended beverage) and further reduce the number of recommended beverages by performing a weighting operation based on the result obtained from the analysis result for drinks that can be provided.

  Alternatively, the beverage determination unit 113 omits the acquisition of a recommended beverage group according to the dish at the time when the user of the beverage ejection device 10 orders the dish, and the analysis result from the drinks that can be provided The recommended beverage may be determined by performing a weighting calculation based on the result obtained in step (b).

  In this way, the third user information can be used to recommend a combination of a user's favorite beverage and a usual beverage.

  The user information storage unit 103 may store not only the third user information but also analysis information that is a result of analyzing the user history information. In this case, the beverage determination unit 113 may determine a recommended beverage with reference to analysis information of the user of the beverage discharge device 10.

  In addition, although not shown, at least one of the user information storage unit 103, the beverage information storage unit 102, and the dish information storage unit 101 is provided in the beverage discharge device 10, instead of an external device (such as a server). May be provided. In this case, the beverage discharge device 10 may read and write information in the storage unit provided in the external device through communication between the beverage discharge device 10 and the external device. In particular, the above-described analysis can be performed efficiently by providing the user information storage unit 103 in an external device having a high calculation processing capability.

  Here, transmission and reception of information in the order system 50 will be described with reference to FIG.

  The control unit 204 of the order terminal 21 generates user order information and second user information (step S150). Specifically, the control unit 204 generates second user information including a member ID, voice data, and fingerprint data specified by the user image captured by the camera 201 at the time of ordering or the read information code. To do. The control unit 204 generates order information indicating the menu selected (ordered) by the user.

  The control unit 204 transmits the generated second user information to the beverage ejection device 10 via the communication unit 206 (step S151).

  The control unit 204 transmits the generated order information to the beverage discharge device 10 via the communication unit 206 (step S152).

  Note that the timing at which the control unit 204 transmits the second user information to the beverage ejection device 10 is the timing at which the beverage ejection device 10 acquires the second user information in step S102 described above. Or the timing which the control part 204 transmits 2nd user information to the beverage discharge apparatus 10 may be before step S102.

  Similarly, the timing at which the control unit 204 transmits the order information to the beverage ejection device 10 is the timing at which the beverage ejection device 10 acquires the order information in step S103 described above. Or the timing which the control part 204 transmits order information to the beverage discharge apparatus 10 may be before step S103.

  In FIG. 7, transmission / reception of information between the order terminal 21 and the beverage discharge device 10 has been described. In the order system 50, information may be transmitted between the mobile terminal 22 and the beverage discharge device 10. In this case, the order terminal 21 may be replaced with the portable terminal 22 in FIG.

(Embodiment 2)
A beverage discharge apparatus 10 </ b> A as the product providing system 1 of the present embodiment includes a communication unit 104 as in the first embodiment. The order system 50 of this embodiment includes a beverage discharge device 10 </ b> A, an order terminal 21, a mobile terminal 22, an in-store sensor 23, and a cooking management system 24. The beverage discharge device 10A communicates with the order terminal 21, the portable terminal 22, the in-store sensor 23, and the cooking management system 24 to transmit and receive information.

  FIG. 8 is a schematic diagram of the beverage discharge device 10A of the present embodiment. The same functional units as those of the first embodiment are given the same numbers, and detailed description thereof is omitted.

  The beverage dispensing apparatus 10A includes peripheral circuits such as a microprocessor and a memory. The control unit 100A of this embodiment is realized by a microprocessor, software that operates on the microprocessor, and the like. Note that the control unit 100A may be configured by a plurality of microprocessors, software, and the like.

  The control unit 100A includes a user information acquisition unit 110, an order information acquisition unit 111, a linking unit 152, a beverage determination unit 153, a discharge control unit 114, and a food and beverage information acquisition unit 150.

  In the first embodiment, it has been described that the second user information includes image data obtained by photographing the table status and voice data of the user other than when ordering. In the present embodiment, the beverage ejection device 10A is configured based on image data of an image obtained by capturing the table status included in the second user information and user's voice data other than when ordering, (Eating and drinking situation) is acquired, and the acquired eating and drinking information is used for drink recommendation.

  The second user information transmitted from the order terminal 21 or the in-store sensor 23 includes image data of a table of the order terminal 21, user conversation, and voice data during meals.

  The eating and drinking information acquisition unit 150 acquires image data of the user table of the beverage discharge device 10 </ b> A and voice data of the user that are output from the associating unit 152. The food / beverage information acquisition unit 150 determines whether the user is before a meal, during a meal, or after a meal based on the acquired data and the first food / beverage information stored in advance. Furthermore, the food / beverage information acquisition part 150 discriminate | determines the state of the drink which the user is drinking now based on the acquired data and 2nd food / beverage information.

  Here, Table 8 shows an example of the first food / beverage information (meal status).

  The 1st food / beverage information exists for every three patterns before a meal, during a meal, and after a meal. The first food / beverage information includes the number of dishes, the conversation level, the serving state, and a drink that can be recommended. The number of dishes represents the number of dishes per person obtained from the image data of the table. The conversation level represents a rate of voice detected per unit time (for example, 3 minutes). The serving state represents the serving state for the ordered food based on the image data in the table. Undelivered indicates a state in which no food is served for the ordered food (course). “Being served” indicates a state after serving the first dish and before serving the last dish with respect to the ordered dish (course). “Distribution complete” indicates a state in which all the dishes are arranged for the ordered dish (course). The recommended drink indicates a drink that can be recommended to the user. In addition, the numerical value of the number of dishes and the numerical value of a conversation level are examples, Comprising: It is not limited to these numerical values.

  The food / beverage information acquisition unit 150 acquires the number of dishes per person from the image data of the table of the user of the beverage discharge apparatus 10A. The eating and drinking information acquisition unit 150 determines whether the user is before a meal, during a meal, or after a meal because the number of dishes is increased during the meal.

  The food / beverage information acquisition unit 150 acquires the conversation level from the voice data in the table of the user of the beverage ejection device 10A. Since the conversation level is different between before meal, during meal and after meal, it is determined whether the user is before meal, during meal or after meal.

  The food / beverage information acquisition unit 150 acquires information transmitted from the cooking management system 24, that is, information on a cooking menu that has not been served yet, and if no food is served, the user is still served before the meal. If there is a dish that has not been served, it is determined that it is during the meal, and if all the dishes have been served, it is determined that the meal has been taken. In addition, the eating and drinking information acquisition unit 150 acquires the time when the order is placed and the elapsed time information after the serving menu is served. If it is within a predetermined time from the meal, it may be determined that it is during a meal, and if it is after a predetermined time after serving, after the meal. In Table 7, the time to eat from the appetizer to the main dish may be during meals, and the time to eat dessert may be after meals.

  Based on the first food / beverage information, the beverage determination unit 153 selects a drink that can be recommended according to the state of the meal determined by the food / beverage information acquisition unit 150 (any state before, during, or after a meal). decide. For example, light drinks that do not affect appetite, such as low alcohol drinks and soft drinks, are recommended drinks before meals. If you are eating, drinks for main dishes such as alcoholic drinks and soft drinks are recommended drinks. After meals, soft drinks such as coffee and tea are recommended drinks, and light desserts such as soft cream are recommended drinks instead of drinks.

  Next, an example of the second food / beverage information (beverage status) is shown in Table 9.

  The second food / beverage information includes the remaining amount of beverage, the beverage time, the number of times, and the recommended beverage. The remaining amount of beverage represents the remaining amount of beverage obtained from the image data of the table. The beverage time represents the elapsed time since the beverage obtained from the image data of the table is provided. The number of times represents the number of times of continuously drinking the same beverage. The recommended drink indicates a drink that can be recommended to the user. In addition, the numerical value of the remaining amount of beverage, the numerical value and the number of times of beverage are examples, and are not limited to these numerical values.

  When the meal situation when the beverage was provided to the user last time and the current meal situation are the same, the food / beverage information acquisition unit 150 determines that the user uses the image data of the table of the user of the beverage discharge device 10A. Obtain the amount of beverage remaining in the glass (or cup or the like) of the beverage that is currently being consumed, the elapsed time since the beverage was started (provided), and the speed at which the beverage is consumed. For example, when the provided beverage is included in the table image, the elapsed time of the beverage is counted.

  When the user comes to the beverage discharge device 10A, the food and beverage information acquisition unit 150 determines that the beverage of the user is not preferred (or tired) when the remaining amount of the beverage being consumed is large. The drink determining unit 153 is instructed to recommend a drink. Similarly, the user who does not like the drink also has a long time (not so much progressing) and a slow speed of drinking (not so much). And instructing the beverage determining unit 153 to recommend different beverages.

  On the other hand, the beverage information acquisition unit 150 determines that the beverage of the user is liking when the remaining amount of the beverage being consumed is small and recommends the same beverage (or category of the same beverage). The determination unit 153 is instructed. Similarly, the eating and drinking information acquiring unit 150 recommends the same beverage by determining that the beverage is a preference even when the elapsed time for the beverage currently being consumed is short, that is, when the drinking speed is fast. To the beverage determination unit 153.

  In addition, 1st food / beverage information and 2nd food / beverage information do not require all these, and may include data other than the data described in Tables 8 and 9.

  In addition to the functions described in the first embodiment, the beverage determination unit 153 determines a beverage recommended to the user based on an instruction from the food / beverage information acquisition unit 150. For example, when the beverage determination unit 153 receives an instruction to recommend the same beverage from the food and beverage information acquisition unit 150, the beverage determination unit 153 is a beverage according to the ordered dish and based on history information among a plurality of beverages that can be provided. The beverage selected by the user last time is determined as the recommended beverage. When the beverage determination unit 153 receives an instruction to recommend a different beverage from the food and beverage information acquisition unit 150, the beverage determination unit 153 is a beverage according to the ordered dish and among the plurality of beverages that can be provided, the user is determined based on the history information. Determines all the remaining beverages except the previously selected beverage as recommended beverages.

  FIG. 9 is a flowchart of a control method performed by the beverage discharge device 10A of the present embodiment.

  Steps S201 to S205 are the same processes as steps S101 to S105 described in the first embodiment.

  That is, in step S201, the user information acquisition unit 110 recognizes the user, and in step S202, the user information acquisition unit 110 acquires the first user information and the second user information. In step S203, the order information acquisition unit 111 acquires user order information. In step S204, the associating unit 152 associates the first user information with the second user information and the order information. Specifically, the associating unit 152 specifies a second user number and order information corresponding to the user represented by the first user information. In step S205, information on the dish ordered by the user of the beverage ejection apparatus 10A is acquired. Specifically, the associating unit 152 acquires, as first related information, related information including a dish menu ordered by the user of the beverage ejection apparatus 10A and the order date and time with reference to the order information.

  Then, the food / beverage information acquisition part 150 acquires the 1st food / beverage information and the 2nd food / beverage information according to the user's food / beverage situation of 10 A of drink discharge apparatuses (step S206). Specifically, the eating and drinking information acquisition unit 150 communicates with the order terminal 21 or the in-store sensor 23 to acquire the latest second user information. The eating and drinking situation is determined based on the image data and sound data included in the second user information. In the present embodiment, the food and beverage information acquisition unit 150 determines whether it is before a meal, during a meal, or after a meal (first determination), and the remaining amount of beverage that the user is currently drinking, the beverage Based on the time and speed of drinking, it is determined whether to recommend the same beverage or a different beverage (second determination). The food / beverage information acquisition unit 150 acquires first food / beverage information corresponding to the result of the first determination among the plurality of first food / beverage information shown in Table 8. The food / beverage information acquisition unit 150 acquires second food / beverage information corresponding to the second determination among the plurality of second food / beverage information shown in Table 9. The food / beverage information acquisition unit 150 acquires information including the acquired first food / beverage information and second food / beverage information as second related information.

  In addition, in this embodiment, although the food-and-drink information acquisition part 150 is set as the structure which acquires the newest 2nd user information from the order terminal 21 or the in-store sensor 23 at the time of execution of step S206, it is not limited to this structure. The eating and drinking information acquisition unit 150 may periodically acquire the second user information from the order terminal 21 or the in-store sensor 23 before executing Step S206. In this case, the eating and drinking information acquiring unit 150 stores the second user information acquired periodically in a predetermined storage area. When executing step S206, the eating and drinking information acquisition unit 150 acquires the second user information acquired most recently from the predetermined storage area as the latest user information.

  The beverage determining unit 153 determines a recommended beverage based on the first related information and the second related information (step S207).

  Specifically, the beverage determination unit 153 refers to the first related information, the cooking information stored in advance in the cooking information storage unit 101, and the beverage information stored in advance in the beverage information storage unit 102. First, the beverage determination unit 153 refers to the dish information (see Table 4) stored in advance in the dish information storage unit 101, and recommends one or more recommended items according to the dish menu included in the first related information. Extract beverage information. The beverage determining unit 153 refers to the beverage information (see Table 5) stored in the beverage information storage unit 102, and can select one or more drinks that can be provided to the user from one or more recommended beverages. Extract beverage information.

  Furthermore, the beverage determination unit 153 refers to the first food / beverage information acquired by the food / beverage information acquisition unit 150, and selects a drink that can be recommended according to the state of the meal from the extracted one or more beverages that can be provided. select.

  Moreover, the drink determination part 153 is extracted with reference to the 2nd food / beverage information which the food / beverage information acquisition part 150 acquired, when the last meal condition and this meal condition are the same with respect to the same user. One or more beverages that can be provided are selected to recommend the same beverage (or the same beverage category) as the beverage you are currently drinking or a different beverage category (or a different beverage category). In addition, since the information (namely, the drink which the same user selected last time) of the drink which is drinking now is memorize | stored in the user information storage part 103 as 3rd user information, the drink determination part 153 is a user. By referring to the information storage unit 103, the beverage selected by the user last time can be specified. The beverage determining unit 153 extracts the beverage selected by the user last time from one or more beverages that can be provided and extracted based on the first food / beverage information.

  As described above, the beverage determining unit 153 determines a drink (recommended beverage) that can be provided using the meal status and the beverage status in addition to the dish menu ordered by the user.

  Steps S208 to S211 are the same processes as steps S107 to S110 described in the first embodiment.

  That is, in step S208, the beverage determination unit 153 notifies the information of the beverage (recommended beverage) that can be provided to the user of the beverage ejection device 10A by the notification unit 120. That is, the alerting | reporting part 120 displays the drink icon 3 corresponding to the drink which can be provided.

  In step S209, the operation unit 121 receives a beverage selection operation from the user. In step S <b> 210, the discharge controller 114 controls the discharge nozzle 6 so that the selected beverage is discharged from the discharge nozzle 6.

  In step S211, the discharge control unit 114 generates third user information (see Table 6) including information on the beverage recommended to the user and information on the beverage selected by the user, and the user information storage unit. 103. That is, the discharge control unit 114 obtains the third user information including the information on the dish menu ordered by the user of the beverage discharge apparatus 10A, the recommended drink menu, and the beverage menu selected by the user this time. Store in the user information storage unit 103.

  Thereafter, the process returns to step S201 and waits for a new user to come to the beverage ejection apparatus 10A (the user information acquisition unit 110 acquires the first user information).

  In step S207, the beverage determination unit 153 may determine a recommended beverage by referring to past history information of the user of the beverage ejection device 10A. For example, the beverage determination unit 153 determines a recommended beverage using cooking information, beverage information, history information (third user information), and first food and drink information. In this case, the beverage determination unit 153 may determine a recommended beverage using weighting. For example, cooking information: first food / beverage information: history information = 33: 33: 33, and the total recommended level (= recommended level by cooking information × 33 + recommended level by first food / beverage information 33+) for each drink that can be provided. The recommendation degree based on history information × 33) is calculated, and the beverage having the maximum value is determined as the recommended beverage. Further, an upper limit (for example, a value “80”) may be provided for the ratio of history information.

  Further, when the recommended beverage is determined by weighting, when the user selects a beverage different from the beverage recommended in step S209, the weighting ratio is changed. For example, the history information is slightly increased by changing cooking information: first food / beverage information: history information = 33: 33: 33 to 33:28:38. When the ratio of the history information is the upper limit, the ratio of the dish information and the first food / beverage information is changed in the weighting ratio. For example, cooking information: first food / beverage information: history information = 15: 5: 80 is changed to 10:10:80.

  Moreover, you may use 2nd food / beverage information instead of 1st food / beverage information. The beverage determination unit 153 determines a recommended beverage using the dish information, the beverage information, the history information (third user information), and the second food / beverage information. In this case, the beverage determination unit 153 may determine a recommended beverage using weighting. For example, cooking information: second food / beverage information: history information = 33: 33: 33, and the total recommended level (= recommended level by cooking information × 33 + recommended level by second food / beverage information 33+) for each drink that can be provided. The recommendation degree based on history information × 33) is calculated, and the beverage having the maximum value is determined as the recommended beverage. Further, an upper limit (for example, a value “80”) may be provided for the ratio of history information.

  Or you may use both 1st food / beverage information and 2nd food / beverage information. The beverage determination unit 153 determines a recommended beverage using cooking information, beverage information, history information (third user information), first food / beverage information, and second food / beverage information. In this case, the beverage determination unit 153 may determine a recommended beverage using weighting. For example, cooking information: first food / beverage information: second food / beverage information: history information = 25: 25: 25: 25, and the total recommended level (= recommended level by cooking information × 25 + first) for each drink that can be provided. The recommended degree 25 based on the food / beverage information + the recommended degree 25 based on the second food / beverage information + the recommended degree based on the history information × 25) is calculated, and the maximum beverage is determined as the recommended beverage. Further, an upper limit (for example, a value “80”) may be provided for the ratio of history information.

  Moreover, in step S206, the food / beverage information acquisition unit 150 may determine the state of the meal based on information transmitted from the cooking management system 24. Since the determination of the meal status based on the information transmitted from the cooking management system 24 has already been described, the description thereof is omitted here. Also in this case, the food and beverage information acquisition unit 150 may acquire information (layout related information) transmitted from the cooking management system 24 at the time of executing step S206, or periodically acquire it before executing step S206. May be. When regularly obtaining the serving-related information, the food and beverage information acquiring unit 150 stores the regularly-acquired serving-related information in a predetermined storage area. When executing step S206, the food / beverage information acquisition unit 150 acquires the latest arrangement-related information acquired from a predetermined storage area as the latest information.

  Here, transmission and reception of information in the order system 50 will be described with reference to FIG.

  The control unit 204 of the order terminal 21 generates user order information and second user information (step S250).

  The control unit 204 transmits the generated second user information to the beverage ejection device 10A via the communication unit 206 (step S251).

  The control unit 204 transmits the generated order information to the beverage discharge device 10A via the communication unit 206 (step S252).

  The control unit 204 updates the second user information and generates the latest second user information (step S253).

  The control unit 204 transmits the latest generated second user information to the beverage ejection apparatus 10A via the communication unit 206 (step S254).

  The control unit 204 periodically repeats step S253 and step S254, periodically generates the latest second user information, and transmits it to the beverage ejection device 10A.

  Note that the timing at which the control unit 204 transmits the second user information generated in step S250 to the beverage ejection device 10A is the timing at which the beverage ejection device 10A acquires the second user information in step S202 described above. . Or the timing which the control part 204 transmits the 2nd user information produced | generated by step S250 to 10 A of drink devices may be before step S202.

  The timing at which the control unit 204 transmits the order information to the beverage ejection device 10 is the timing at which the beverage ejection device 10 acquires the order information in step S203 described above. Or the timing which the control part 204 transmits order information to the beverage discharge apparatus 10 may be before step S203.

  Similarly, the timing at which the control unit 204 transmits the latest second user information generated in step S253 to the beverage ejection device 10A is the timing at which the beverage ejection device 10A acquires the beverage information in step S206 described above. Or the timing which the control part 204 transmits the newest 2nd user information produced | generated by step S253 to 10 A of drink devices may be before step S206.

  In FIG. 10, transmission / reception of information between the order terminal 21 and the beverage discharge device 10 </ b> A has been described. In the order system 50, information may be transmitted between the mobile terminal 22 and the beverage ejection device 10A. In this case, the process similar to step S250-step S252 is performed between the portable terminal 22 and the drink discharge apparatus 10A.

  In the ordering system 50, information may be transmitted between the in-store sensor 23 and the beverage discharge device 10A. In this case, the same process as step S254 is performed between the in-store sensor 23 and the beverage discharge device 10A. Specifically, the in-store sensor 23 generates second user information based on the detection result, and transmits the generated second user information to the beverage ejection apparatus 10A via the communication unit 305. Here, the second user information generated by the in-store sensor 23 corresponds to the latest second user information described above. The in-store sensor 23 periodically repeats the generation of the second user information, and transmits the second user information generated periodically to the beverage ejection device 10A.

  Furthermore, in the order system 50, information may be transmitted between the cooking management system 24 and the beverage discharge device 10A. In this case, the same processing as step S254 is performed between the cooking management system 24 and the beverage discharge device 10A. Specifically, the cooking management system 24 generates serving-related information, and transmits the generated serving-related information to the beverage ejection device 10A via the communication unit 305. The timing at which the cooking management system 24 transmits the serving-related information to the beverage ejection device 10A may be the timing at which the beverage ejection device 10A acquires the beverage information in step S206 described above, or may be before step S206. . The cooking management system 24 periodically repeats the generation of serving-related information for the user, and transmits the periodically generated serving-related information to the beverage ejection device 10A.

(Modification of Embodiment 2)
In Embodiment 2, although it was set as the structure which contains 1st food / beverage information and 2nd food / beverage information in 2nd relevant information, it is not limited to this structure. The structure in which any one information among 1st food / beverage information and 2nd food / beverage information is contained in 2nd relevant information may be sufficient. For example, in the case where only the first food / beverage information is included in the second related information, the beverage ejection device 10 </ b> A recognizes the beverage previously provided to the user (the beverage selected by the user last time) without the user recognizing the beverage. Among beverages according to the ordered food, beverages according to meal conditions are recommended beverages. Moreover, when only 2nd food-and-drink information is contained in 2nd relevant information, the drink discharge apparatus 10A is the drink provided to the user last time (the drink which the user selected last time) irrespective of a user's meal condition. Recommended drink.

  In this embodiment, you may acquire 2nd food / beverage information based on the detection result of the temperature sensor 303 with which the in-store sensor 23 is provided. For example, the food / beverage information acquisition unit 150 detects the temperature of the beverage that the user is currently drinking, and when the temperature of the hot beverage becomes equal to or lower than a predetermined value (that is, when it is cooled), or the temperature of the cold beverage is predetermined. When the value is equal to or greater than the value (that is, when warmed), Steps S202 to S208 in FIG. 9 are executed to notify the user of a recommended beverage.

(Embodiment 3)
In the second embodiment, the beverage determining unit 153 determines the recommended beverage from the information (first related information) of the dish ordered by the user of the beverage ejection device 10A and the second related information. In the present embodiment, The recommended beverage is determined only by the second related information, particularly the second food / beverage information.

  Similar to the second embodiment, the beverage discharge device 10B as the product providing system 1 of the present embodiment includes the communication unit 104. The order system 50 of this embodiment includes a beverage discharge device 10 </ b> B, an order terminal 21, a mobile terminal 22, an in-store sensor 23, and a cooking management system 24. The beverage discharge device 10B communicates with the order terminal 21, the portable terminal 22, the in-store sensor 23, and the cooking management system 24 to transmit and receive information.

  FIG. 11 is a schematic diagram of a beverage discharge device 10B of the present embodiment. The same functional units as those of the first embodiment are given the same numbers, and detailed description thereof is omitted.

  The beverage dispensing apparatus 10B includes peripheral circuits such as a microprocessor and a memory. The control unit 100B of the present embodiment is realized by a microprocessor, software that operates on the microprocessor, and the like. Note that the control unit 100B may be configured by a plurality of microprocessors, software, and the like.

  The control unit 100B includes a user information acquisition unit 110, an order information acquisition unit 111, a stringing unit 162, a beverage determination unit 163, a discharge control unit 114, and a food and beverage information acquisition unit 160. That is, the functions of the user information acquisition unit 110, the order information acquisition unit 111, the linking unit 162, the beverage determination unit 163, the discharge control unit 114, and the food and beverage information acquisition unit 160 are realized by a microprocessor, software that operates on the microprocessor, and the like. Is done.

  The associating unit 162 acquires, from the order terminal 21 or the in-store sensor 23, second user information including image data of an image obtained by photographing the table status and voice data of a user other than at the time of ordering.

  The eating and drinking information acquisition unit 160 acquires second user information including image data of the table of the user of the beverage ejection device 10B and voice data of the user, which are output from the associating unit 162. The food / beverage information acquisition unit 160 determines the state of the beverage that the user is currently drinking based on the acquired data and the second food / beverage information stored in advance.

  The beverage determination unit 163 determines a beverage to be recommended to the user based on an instruction from the food and beverage information acquisition unit 160. For example, when the beverage determination unit 153 receives an instruction to recommend the same beverage from the food and beverage information acquisition unit 150, the beverage determination unit 153 is a beverage according to the ordered dish and based on history information among a plurality of beverages that can be provided. The beverage selected by the user last time is determined as the recommended beverage. When the beverage determination unit 153 receives an instruction to recommend a different beverage from the food and beverage information acquisition unit 150, the beverage determination unit 153 determines at least one beverage among the drinks that can be provided as a recommended beverage.

  FIG. 12 is a flowchart of a control method performed by the beverage discharge device 10B of the present embodiment.

  Steps S301 to S302 are the same processes as steps S201 to S202 described in the second embodiment. That is, in step S301, the user information acquisition unit 110 recognizes the user, and in step S302, the user information acquisition unit 110 acquires the first user information and the second user information.

  The associating unit 162 performs associating with reference to the first user information and the second user information. Specifically, the associating unit 162 identifies the second user number corresponding to the user represented by the first user information (step S303).

  Then, the food / beverage information acquisition part 160 acquires the food / beverage information (2nd food / beverage information of Embodiment 2) according to the food / beverage situation of the user of the drink discharge apparatus 10B (step S304). Specifically, the eating and drinking information acquisition unit 160 communicates with the order terminal 21 or the in-store sensor 23 to acquire the latest second user information. The eating and drinking situation is determined based on the image data and sound data included in the second user information. In this embodiment, the food and beverage information acquisition unit 160 determines whether to recommend the same beverage or different beverages based on the remaining amount of beverage that the user is currently drinking, the beverage time, that is, the drinking speed. Do. The food / beverage information acquisition unit 150 acquires second food / beverage information according to the determination result among the plurality of second food / beverage information shown in Table 9. The food / beverage information acquisition unit 160 acquires information including the acquired second food / beverage information as related information. In addition, in this embodiment, although the food-and-drink information acquisition part 150 is set as the structure which acquires the newest 2nd user information from the order terminal 21 or the in-store sensor 23 at the time of execution of step S304, it is not limited to this structure. The eating and drinking information acquisition unit 150 may periodically acquire the second user information from the order terminal 21 or the in-store sensor 23 before executing Step S206.

  The beverage determining unit 163 determines a recommended beverage from the information on the beverage that the user of the beverage ejection device 10B is currently drinking and the food and beverage information (beverage status) (step S305).

  Specifically, the beverage determination unit 163 refers to the related information and determines whether or not the same beverage as the previous one is recommended. When the beverage determining unit 163 determines that the same beverage as the previous one is recommended, information on the beverage selected by the user last time (the beverage previously provided to the user by the beverage ejection device 10B) is stored in the user information storage. The third party user information stored in the unit 103 is referred to and acquired. When recommending the same beverage, the beverage determining unit 163 determines the same beverage as the beverage that is currently being consumed (previously selected beverage) as the recommended beverage. When recommending different beverages, at least one beverage is determined as a recommended beverage from among beverage information that can be provided to the user. In addition, when the drink which is drinking now is not in the information of the drink which can be provided (out of stock), the drink determination part 163 determines the drink close | similar to the drink which is drinking now as a recommended drink.

  Steps S306 to S309 are the same processes as steps S208 to S211 described in the second embodiment.

  That is, in step S306, the beverage determining unit 153 notifies the notification unit 120 of information on beverages (recommended beverages) that can be provided to the user of the beverage ejection device 10B. That is, the alerting | reporting part 120 displays the drink icon 3 corresponding to the drink which can be provided.

  In step S307, the operation unit 121 receives a beverage selection operation from the user. In step S308, the discharge control unit 114 controls the discharge nozzle 6 so that the selected beverage is discharged from the discharge nozzle 6.

  In step S309, the discharge control unit 114 generates third user information (see Table 6) including information on the beverage recommended to the user and information on the beverage selected by the user, and the user information storage unit. 103. In other words, the discharge control unit 114 obtains the third user information including information on the dish menu ordered by the user of the beverage discharge apparatus 10B this time, the recommended drink menu, and the beverage menu selected by the user. Store in the user information storage unit 103.

  Thereafter, the process returns to step S301 and waits for a new user to come to the beverage ejection apparatus 10B (the user information acquisition unit 110 acquires the first user information).

  In step S305, the beverage determination unit 163 may determine a recommended beverage with reference to past history information of the user of the beverage ejection device 10B. For example, the beverage determining unit 163 determines a recommended beverage using history information (third user information) and food and beverage information. In this case, the beverage determination unit 163 may determine a recommended beverage using weighting. For example, eating information: history information = 50: 50, and for each drink that can be provided, the total recommended level (= recommended level based on food / beverage information × 50 + recommended level based on history information × 50) is calculated and the maximum value is calculated. The beverage is determined as the recommended beverage.

  Further, when the recommended beverage is determined by weighting, when the user selects a beverage different from the beverage recommended in step S307, the weighting ratio is changed. For example, eating information: history information = 50: 50 is set to 40:60, and history information is slightly increased. Moreover, if food / beverage information: history information = 30: 70, 40:60 may be used, and the higher ratio may be lowered slightly. Further, an upper limit (for example, a value “80”) may be provided for the ratio of history information.

  Here, transmission and reception of information in the order system 50 of the present embodiment will be described with reference to FIG.

  The control unit 204 of the order terminal 21 generates second user information for the user (step S350).

  The control unit 204 transmits the generated second user information to the beverage ejection device 10B via the communication unit 206 (step S351).

  The control unit 204 updates the second user information and generates the latest second user information (step S352).

  The control unit 204 transmits the generated latest second user information to the beverage ejection device 10B via the communication unit 206 (step S353).

  The control unit 204 periodically repeats step S352 and step S353, periodically generates the latest second user information, and transmits it to the beverage ejection device 10B.

  In addition, the timing which the control part 204 transmits the 2nd user information produced | generated by step S350 to the beverage discharge apparatus 10B is a timing when the drink discharge apparatus 10B acquires 2nd user information by step S302 mentioned above. . Or the timing which the control part 204 transmits the 2nd user information produced | generated by step S350 to the beverage discharge apparatus 10B may be before step S302.

  Similarly, the timing at which the control unit 204 transmits the latest second user information generated in step S352 to the beverage ejection device 10B is the timing at which the beverage ejection device 10B acquires the beverage information in step S304 described above. Or the timing which the control part 204 transmits the newest 2nd user information produced | generated by step S352 to the beverage discharge apparatus 10B may be before step S304.

  In FIG. 13, transmission / reception of information between the order terminal 21 and the beverage discharge device 10 </ b> B has been described. In the order system 50, information may be transmitted between the portable terminal 22 and the beverage ejection device 10B. In this case, processing similar to Steps S350 to S351 is performed between the mobile terminal 22 and the beverage discharge device 10B.

  In the ordering system 50, information may be transmitted between the in-store sensor 23 and the beverage discharge device 10B. In this case, processing similar to that in steps S352 to S353 is performed between the in-store sensor 23 and the beverage discharge device 10B. Specifically, the in-store sensor 23 generates second user information based on the detection result, and transmits the generated second user information to the beverage ejection device 10B via the communication unit 305. Here, the second user information generated by the in-store sensor 23 corresponds to the latest second user information described above. The in-store sensor 23 periodically repeats the generation of the second user information, and transmits the second user information generated periodically to the beverage ejection device 10B.

  In addition, in Embodiment 3, although the drink discharge apparatus 10B was set as the structure which determines a recommended drink only using the 2nd food / beverage information described in Embodiment 2, it is not limited to this structure.

  The beverage determining unit 163 may use both the first food information and the second food information for determining a recommended beverage. In this case, the beverage determining unit 153 sets the same beverage as the previous beverage as the recommended beverage when there is a beverage selected by the previous user among the beverages according to the meal situation. When there is no beverage selected by the previous user among the beverages according to the meal status, the beverage determination unit 153 sets the beverage according to the diet status as a recommended beverage.

  Or the drink determination part 163 may use only 1st food-and-drink information for determination of a recommended drink. In this case, the beverage determination unit 163 uses a beverage according to the meal status as a recommended beverage.

  Moreover, you may combine the modification of Embodiment 2 with this embodiment.

(Modification)
Below, modifications are listed. Note that the modifications described below can be applied in appropriate combination with the above embodiments.

  In the beverage discharge devices 10, 10A, and 10B described in the first to third embodiments, the recommended beverage may be displayed on another device. For example, as shown in FIG. 14, the display device 15 including the notification unit 500 is provided separately from the beverage discharge device 10 </ b> A of the second embodiment, and a recommended beverage is notified.

  In addition, you may provide the display apparatus 15 in a user's table. In this case, until now, even if the user cannot slowly view the recommended beverage information when the beverage discharge device 10A is congested, the user can use the display device 15 before going to the beverage discharge device 10A. You can see recommended drinks. The display device 15 may also serve as the order terminal 21. In this case, the user can continue to order after viewing the recommended beverage.

  When the user's table is provided with the display device 15, the beverage discharge device can recommend the beverage to the user at a timing according to the beverage status of the user.

  The eating and drinking information acquisition unit 150 of this modification periodically communicates with the order terminal 21 and the in-store sensor 23 to update the second user information to the latest information. The beverage ejection device 10A acquires the user's eating and drinking information (beverage status) from the acquired image data of the second user information, detects a change, and the remaining amount of the beverage that the user is currently drinking is a predetermined amount. In the following case, Steps S202 to S206 in FIG. 9 are executed, and the recommended beverage determined in Step S207 is notified on the display device 15 (Step S208). Alternatively, when the remaining amount of the beverage that the user is drinking now exceeds a predetermined time, Steps S202 to S208 in FIG. 9 are executed, and the recommended beverage is notified on the display device 15.

  Alternatively, the temperature sensor 303 provided in the in-store sensor 23 detects the temperature of the beverage that the user is currently drinking, and when the temperature of the hot beverage falls below a predetermined value (that is, when it has cooled), or the temperature of the cold beverage 9 may be performed on the display device 15 by executing steps S202 to S208 of FIG.

  The display device 15 may be combined with the beverage ejection device 10 described in the first embodiment or the beverage ejection device 10B described in the third embodiment.

  As another modified example, as shown in FIG. 15, the product providing system 1 as the beverage discharge device 10 </ b> A of FIG. 8 includes a first device 16 having a function of determining a recommended beverage, and a function of discharging a beverage. You may comprise separately with the 2nd apparatus 17 which has.

  The first device 16 includes peripheral circuits such as a microprocessor and a memory. The control unit 600 of the first device 16 is realized by a microprocessor, software that operates on the microprocessor, and the like. The control unit 600 may be configured by a plurality of microprocessors, software, and the like.

  The second device 17 includes peripheral circuits such as a microprocessor and a memory. The discharge controller 114 of the second device 17 is realized by a microprocessor, software that operates on the microprocessor, and the like. The ejection control unit 114 may be configured by a plurality of microprocessors, software, and the like.

  The notification unit 120 of the first device 16 notifies the user of the recommended beverage determined by the beverage determination unit 153.

  The second device 17 includes a camera (not shown) and a user information acquisition unit (not shown). The camera of the second device 17 photographs the user of the product providing system 1. The user information acquisition unit of the second device 17 generates fourth user information including user image data captured by the camera of the second device 17 and outputs the fourth user information to the first device 16. The associating unit 412 of the first device 16 is based on the image data included in the fourth user information, and first user information (or second user information) including image data that matches the data of the image. ). Based on the associated first user information (or second user information), the beverage determination unit 413 informs the user of the recommended beverage information notified (notified) via the notification unit 120. Obtain and output to the second device 17. The notification unit 120 a of the second device 17 notifies the recommended beverage information received from the first device 16. Thereby, the alerting | reporting part 120a of the 2nd apparatus 17 can notify the same user of the same drink as the recommended drink which the 1st apparatus 16 notified to the user. In this case, the first device 16 may be provided on the user's table, or the first device 16 may also serve as the order terminal 21. Further, the association between the fourth user information and the first user information (or the second user information) may be performed by the second device 17.

  In each of the above-described embodiments, the present disclosure has been described using the beverage discharge devices 10, 10 </ b> A, and 10 </ b> B that mainly provide beverages as an example of the product providing system 1. The product providing system 1 is not limited to a beverage discharge device, and may be any system that can provide products according to dishes ordered by the user, for example. For example, as an example other than a beverage, for example, a dessert such as a cake.

  In this case, in the product providing system 1 of the second embodiment, when the user is currently eating the dessert, when the second food / beverage information is acquired, the food / beverage information acquisition unit 150 starts to eat the remaining amount of the dessert and the dessert. Get the elapsed time from. When the user comes to the product provision system 1, the food and beverage information acquisition unit 150 determines that the user's dessert is not preferred (or tired) when the remaining amount of dessert currently being eaten is large. The drink determining unit 153 is instructed to recommend a drink or dessert. Similarly, when the eating and drinking information acquisition unit 150 eats the dessert currently eaten for a long time (not so much) and the eating speed is slow (not so much), the user does not like the dessert. And instructing the beverage determining unit 153 to recommend different beverages. On the other hand, when the remaining amount of dessert that is being eaten is small, the food and beverage information acquisition unit 150 determines that the dessert is preferred by the user and instructs the beverage determining unit 153 to recommend the same dessert. Similarly, when the eating time of the dessert is short and the eating speed is fast, the beverage information acquisition unit 150 determines that the dessert is a favorite and recommends the same dessert. 153 is instructed.

  The beverage discharge device 10 (10A, 10B) can be connected to a network, and the beverage discharge device 10 (10A, 10B) can be implemented as a beverage discharge system (product providing system 1) that operates in cooperation with a server on the network. Is possible. For example, in such a beverage ejection system, some or all functions in the control unit 100 (100A, 100B) of the beverage ejection device 10 (10A, 10B) are executed on the server side. Thereby, the processing load in the beverage discharge apparatus 10 (10A, 10B) can be reduced. That is, the beverage ejection device as the product providing system 1 is not limited to being configured by one device, and may be configured by a plurality of devices. In other words, the product providing system 1 may be configured by at least one device.

  Each embodiment described above is for illustrating the technique in the present disclosure, and therefore various modifications, replacements, additions, omissions, and the like can be made within the scope of the claims and the equivalents thereof.

  Moreover, in each said embodiment, it is not essential that the beverage discharge apparatus 10 (10A, 10B) is provided with the camera 7. FIG. For example, the beverage ejection device 10 (10A, 10B) may include at least one of the camera 7, a device that acquires a fingerprint (fingerprint acquisition device), and a device that acquires a sound (voice acquisition device).

  For example, when the beverage ejection device 10 (10A, 10B) includes a fingerprint acquisition device, the user information acquisition unit 110 of the beverage ejection device 10 (10A, 10B) stores the fingerprint data of the user of the beverage ejection device 10. First user information including is acquired. The order information acquisition unit 111 acquires second user information including fingerprint data of the user who ordered the dish. The associating unit 112 (152, 162) uses the first user information and the order information based on the fingerprint data included in the first user information and the fingerprint data included in the second user information. Linking or linking the first user information and the second user information is performed.

  In addition, when the beverage ejection device 10 (10A, 10B) includes an audio acquisition device, the user information acquisition unit 110 of the beverage ejection device 10 (10A, 10B) is voice data of the user of the beverage ejection device 10. First user information including is acquired. The order information acquisition unit 111 acquires second user information including voice data of the user who ordered the dish. The associating unit 112 (152, 162) uses the first user information and the order information based on the voice data included in the first user information and the voice data included in the second user information. Linking or linking the first user information and the second user information is performed.

  Further, in the case where the product providing system 1 includes the first device 16 and the second device 17, when the first device 16 includes a fingerprint acquisition device, the second device 17 also acquires a fingerprint in the same manner. Equipment. The second device 17 notifies the same user of the content notified to the user by the first device 16 based on the fingerprint data acquired by each fingerprint acquisition device.

  In the case where the product providing system 1 includes the first device 16 and the second device 17, when the first device 16 includes a sound acquisition device, the second device 17 acquires the sound in the same manner. Equipment. The second device 17 notifies the same user of the content notified to the user by the first device 16 based on the voice data acquired by the respective voice acquisition devices.

  Moreover, you may implement | achieve part of the drink discharge apparatus of each embodiment with a computer or a computer program.

(Summary)
As described above, the product providing system (1) of the first aspect provides products (for example, beverages) to users who have ordered food. The product providing system (1) includes a first acquisition unit (user information acquisition unit 110), a second acquisition unit (order information acquisition unit 111), and a third acquisition unit (linkage unit 112, food and beverage information acquisition unit 150, 160) and a notification unit (120). A 1st acquisition part acquires the 1st user information which concerns on the 1st user who receives provision of goods. The second acquisition unit acquires second user information related to a second user who orders food and order information including information on the food. When the first user and the second user are the same, the third acquisition unit is at least one of the dish included in the order information of the second user and the product that the second user has received last time. Get related information related to. The notification unit (120) notifies the first user represented by the first user information of product information (for example, a recommended beverage) related to the product according to at least the related information.

  According to this configuration, the product providing system (1) can provide a product based on information different from the personal attribute of the user. Since the product providing system (1) notifies the product information according to the related information related to the dish ordered by at least the second user (first user), the possibility that the same product information is notified every time is reduced. Can do.

  In the product providing system (1) of the second aspect, in the first aspect, the third acquisition unit acquires the contents of the dish included in the order information as related information. According to this structure, the product information according to the related information related to the contents of the dish ordered by the user who uses the product providing system (1) can be notified.

  In the product providing system (1) of the third aspect, in the second aspect, the notification unit (120) notifies the product information regarding the product according to the contents of the dish. According to this configuration, it is possible to notify different products according to the dishes ordered by the user using the product providing system (1), that is, to recommend.

  In the product providing system (1) of the fourth aspect, in the first aspect, the second user information is at least one of a table status used by the second user and a voice of the second user. Contains data. The third acquisition unit acquires the contents of the dish included in the order information and the state of the meal of the second user based on the acquired data, respectively, and the acquired contents of the dish and the state of the meal are respectively associated with the related information. To do. According to this configuration, both the contents of the dish ordered by the user using the product providing system (1) and the state of the meal can be used as related information.

  In the product providing system (1) according to the fifth aspect, in the fourth aspect, the third acquisition unit determines one of before meal, during meal and after meal based on the acquired data, and at least the determination result Is the meal situation. According to this configuration, any one of before, during and after meals can be used as related information.

  In the merchandise provision system (1) of the sixth aspect, in the fourth or fifth aspect, the merchandise is food or drink, and the acquired data includes the situation of the table. The third acquisition unit acquires at least one of the remaining amount of food and drink and the eating and drinking time for the food and drink as the state of meal based on the acquired data. According to this configuration, at least one of the remaining amount of food and drink and the eating and drinking time for the food and drink can be used as related information.

  In the merchandise providing system (1) according to the seventh aspect, in any one of the fourth to sixth aspects, the notifying unit (120) reports merchandise information about the merchandise corresponding to both the contents of the dish and the situation of the meal. To do. According to this structure, the product information according to both the food ordered by the user who uses the product providing system (1) and the state of the meal can be notified.

  In the product providing system (1) according to the eighth aspect, in the first aspect, the second user information is at least one of a table status used by the second user and a voice of the second user. Contains data. A 3rd acquisition part acquires the situation of a 2nd user's meal as related information based on the acquired data. According to this configuration, the state of meal of the user who uses the product providing system (1) can be used as related information.

  In the merchandise providing system (1) of the ninth aspect, in the eighth aspect, the notifying unit (120) notifies the merchandise information related to the merchandise according to the state of the meal. According to this structure, the merchandise information according to the meal condition of the user who uses the merchandise provision system (1) can be notified.

  A product providing system (1) according to a tenth aspect is provided in a store that provides a product and detects at least one of a user and a user's meal status in any of the fourth to ninth aspects. A communication unit (104) that communicates with the sensor terminal (in-store sensor 23). A 2nd acquisition part acquires the 2nd user information with respect to a 2nd user from a sensor terminal via a communication part (104), when a sensor terminal detects a user. A 2nd acquisition part acquires the condition of the meal with respect to a 2nd user from a sensor terminal via a communication part (104), when a sensor terminal detects a user's meal condition. According to this configuration, even if the user who uses the product providing system (1) is eating at a place away from the product providing system (1), the product providing system (1) uses the second usage. At least one of the person information and the meal situation can be acquired.

  In the commodity providing system (1) of the eleventh aspect, in any one of the first to tenth aspects, the notification unit (120) is configured to provide related information and a commodity that the first user has received in the past. The product information regarding the product corresponding to both of the history information is notified to the user. According to this structure, the product information according to both related information and historical information can be alert | reported to the user who uses a product provision system (1).

  The product providing system (1) according to the twelfth aspect includes a communication unit (104) that communicates with the order terminal (21) that receives an order from the second user in any of the first to eleventh aspects. In addition. A 2nd acquisition part acquires 2nd user information and order information from an order terminal (21) via a communication part (104). According to this configuration, even if the user who uses the product providing system (1) orders food at a place away from the product providing system (1), the product providing system (1) is the second user. Information and order information can be acquired.

  In the merchandise providing system (1) of the thirteenth aspect, in any one of the first to twelfth aspects, the merchandise is a beverage. The product providing system (1) further includes a discharge unit (discharge nozzle 6) that discharges the beverage. According to this structure, the drink according to related information can be provided to a user.

  The merchandise provision method according to the fourteenth aspect includes a first acquisition step, a second acquisition step, a third acquisition step, and a notification step. A 1st acquisition step acquires the 1st user information concerning the 1st user who receives provision of goods. The second acquisition step acquires order information including second user information related to the second user who orders food and information on the food. In the third acquisition step, when the first user and the second user are the same, at least one of the dish included in the order information of the second user and the product that the second user received last time Get related information related to. The notification step notifies the first user represented by the first user information at least product information related to the product according to the related information. According to this merchandise providing method, merchandise can be provided based on information different from the user attribute of the user.

  A program for causing a program according to the fifteenth aspect and a computer to function as the product providing system (1) according to any one of the first to thirteenth aspects. According to this program, a product can be provided based on information different from the user's personal attribute.

  The cooking order system (ordering system 50) according to the sixteenth aspect includes the product provision system (1) according to the twelfth aspect and an ordering terminal (21) that accepts orders from the second user. According to this configuration, a product can be provided based on information different from the user attribute of the user.

  As described above, the product providing system, the product providing method, the program, and the food ordering system of the present disclosure recommend different beverages according to the food ordered by the user. It can be used not only in stores and restaurants but also in various spaces such as trains, ships, and airplanes that provide food and beverages.

1 Product Providing System 6 Discharge Nozzle 10, 10A, 10B Beverage Discharge Device 21 Order Terminal 23 In-Store Sensor (Sensor Terminal)
50 Ordering system (dish ordering system)
104 communication unit 110 user information acquisition unit (first acquisition unit)
111 Order information acquisition unit (second acquisition unit)
112, 152, 162 Pegging unit (third acquisition unit)
113,153,163 Beverage determination unit 114 Discharge control unit 120 Notification unit 150,160 Food and beverage information acquisition unit (third acquisition unit)

Claims (16)

A product provision system that provides products to users who have ordered food,
A first acquisition unit that acquires first user information relating to a first user who receives a product;
A second acquisition unit that acquires second user information relating to a second user who orders food, and order information including information on the food;
When the first user and the second user are the same, at least of the dish included in the order information of the second user and the product that the second user has received last time A third acquisition unit for acquiring related information related to one side;
A product providing system comprising: a notification unit that notifies the first user represented by the first user information at least about product information related to the product according to the related information. The product providing system according to claim 1, wherein the third acquisition unit acquires the contents of the dish included in the order information as the related information. The product providing system according to claim 2, wherein the notification unit notifies the product information related to the product according to the content of the dish. The second user information includes at least one data of a table status used by the second user and a voice of the second user,
The third acquisition unit acquires the content of the dish included in the order information and the state of the meal of the second user based on the data, respectively, and the acquired content of the dish and the state of the meal The product providing system according to claim 1, wherein each of the related information is used as the related information. The product provision system according to claim 4, wherein the third acquisition unit determines one of before, during and after a meal based on the data, and sets at least a determination result as the state of the meal. The product is a food and drink,
The data includes the status of the table;
The product provision according to claim 4 or 5, wherein the third acquisition unit acquires at least one of the remaining amount of the food and drink and the eating and drinking time for the food and drink as the state of the meal based on the data. system. The product providing system according to any one of claims 4 to 6, wherein the notification unit notifies the product information related to the product according to both the content of the dish and the state of the meal. The second user information includes at least one data of a table status used by the second user and a voice of the second user,
The product providing system according to claim 1, wherein the third acquisition unit acquires the state of the meal of the second user as the related information based on the data. The product providing system according to claim 8, wherein the notification unit notifies the product information regarding the product according to the state of the meal. A communication unit configured to communicate with a sensor terminal that is provided in a store that provides the product and detects at least one of the user and the meal status of the user;
When the sensor terminal detects the user, the second acquisition unit acquires the second user information for the second user from the sensor terminal via the communication unit, and the sensor terminal The product according to any one of claims 4 to 9, wherein when detecting the meal status of the user, the status of the meal for the second user is acquired from the sensor terminal via the communication unit. Offer system. The said alerting | reporting part alert | reports the said product information regarding the goods according to both the said relevant information and the historical information about the goods which the said 1st user received in the past. The product provision system according to any one of the above. A communication unit that communicates with an ordering terminal that accepts orders from the second user;
The product providing system according to any one of claims 1 to 11, wherein the second acquisition unit acquires the second user information and the order information from the order terminal via the communication unit. The product is a beverage;
The product providing system according to claim 1, further comprising a discharge unit that discharges the beverage. A first acquisition step of acquiring first user information relating to a first user who receives provision of goods;
A second acquisition step of acquiring second user information relating to a second user who orders food and order information including information on the food;
When the first user and the second user are the same, at least of the dish included in the order information of the second user and the product that the second user has received last time A third acquisition step of acquiring related information related to one side;
A product providing method comprising: a notifying step of notifying the first user represented by the first user information at least product information related to a product corresponding to the related information. Computer
The program for functioning as a goods provision system as described in any one of Claims 1-13. The product providing system according to claim 12,
A food ordering system comprising: an ordering terminal for receiving an order from the second user.

Images