JP2019036200A - Delivery management system, delivery management method, and delivery management program - Google Patents

Abstract

To provide a delivery management system, a delivery management method, and a delivery management program capable of achieving an improvement in appropriateness in selection of a substitute recipient of a baggage.SOLUTION: A delivery management system determines, on the basis of an address included in personal information, a neighbor as a person whose address is located within a specific range with respect to an address of a receiver (S222), also determines, on the basis of a specific condition, a highly intimate person as a person whose degree of intimacy with the receiver is equal to or greater than a specific degree (S221), and determines, as a substitute recipient, a person corresponding to both the neighbor and the highly intimate person.SELECTED DRAWING: Figure 9

Description

  The present invention relates to a delivery management system, delivery management method, and delivery management program for managing delivery of a package.

  As a conventional method of receiving a package, when a package delivery person delivers the package to a package recipient (hereinafter referred to as “the consignee”), when the consignee is absent, a person other than the consignee receives the package. A method of receiving a package from a delivery person on behalf of a person is known (see, for example, Patent Documents 1 and 2).

JP 2000-128302 A JP 2003-040458 A

  However, in the conventional package receiving method, for example, a sufficient trust relationship is established with the consignee as a person who receives the package from the delivery person on behalf of the consignee (hereinafter referred to as “proxy recipient”). There is a problem that the method of receiving the package from the delivery person is not fully utilized because it is difficult for the person to be selected by the delivery person.

  Therefore, an object of the present invention is to provide a delivery management system, a delivery management method, and a delivery management program that can improve the appropriateness of selection of a substitute recipient for a package.

  The delivery management system of the present invention includes personal information management means for managing personal information of a plurality of persons, and candidates for proxy recipients who are persons who receive the package from deliverers on behalf of the consignee who is the recipient of the package. Proxy recipient candidate determining means for determining the proxy recipient candidate, and the proxy recipient candidate for notifying the proxy recipient candidate determined by the proxy recipient candidate determining means to the deliverer terminal as the terminal of the deliverer Notification means, wherein the plurality of persons includes the consignee and the proxy recipient candidate, the personal information includes an address of a person who is the object of the personal information, and the proxy recipient candidate determination means includes: A neighbor who is a person whose address is within a specific range with respect to the address of the consignee is determined based on the address in the personal information managed by the personal information management means. A highly intimate person whose degree of intimacy with a person is a specific degree or more is determined based on a specific condition, and a person corresponding to both the neighborhood resident and the intimate person is selected as the proxy recipient candidate It is determined as follows.

  With this configuration, the delivery management system according to the present invention is a proxy recipient candidate who has an address in a specific range with respect to the address of the consignee and whose degree of intimacy with the consignee is a specific degree or more. Therefore, it is possible to improve the appropriateness of selection of the substitute recipient of the package.

  In the delivery management system of the present invention, the personal information includes proxy receipt permission information indicating a partner who is permitted to become the proxy recipient of the person who is the target of the personal information, and the proxy recipient candidate determining means includes: The proxy recipient candidate may be determined based on the proxy receipt permission information in the personal information managed by the personal information management means.

  With this configuration, the delivery management system of the present invention determines the proxy recipient candidate based on the proxy receipt permission information indicating the partner who is permitted to become the user's proxy recipient, which is contrary to the intention of the user. A person can be prevented from becoming a proxy recipient of the user, and security performance can be improved.

  In the delivery management system of the present invention, the personal information includes proxy transaction receiving information indicating a partner who assumes that a person who is the target of the personal information becomes the proxy recipient, and the proxy recipient candidate determining means includes the The proxy recipient candidate may be determined based on the proxy transaction receiving information in the personal information managed by the personal information management means.

  With this configuration, the delivery management system according to the present invention determines the proxy recipient candidate based on the proxy receipt information indicating the partner that the user assumes to be the proxy recipient. It is possible to prevent a person's baggage from being delivered to the user, and to reduce the burden on the user.

  The delivery management system of the present invention may comprise proxy receipt request notification means for notifying the proxy recipient candidate terminal determined by the proxy recipient candidate determination means of a request to become the proxy recipient. .

  With this configuration, the delivery management system of the present invention notifies the proxy recipient candidate terminal of a request to become a proxy recipient, so the delivery recipient needs to request the proxy recipient candidate to become a proxy recipient. The burden on the delivery person can be reduced.

  The delivery management system of the present invention comprises acceptance acceptance means for accepting acceptance of the request from the proxy recipient candidate, wherein the proxy recipient candidate notification means is the proxy recipient determined by the proxy recipient candidate determination means. Among the candidates, the delivery recipient terminal may be notified of the proxy recipient candidate whose acceptance has been accepted by the acceptance acceptance means.

  With this configuration, the delivery management system of the present invention notifies the delivery terminal of the candidate for the recipient that has accepted the request to become the recipient, so that the suitability of selecting the recipient for the package can be improved. Can do.

  The delivery management system of the present invention may comprise proxy recipient notifying means for notifying the proxy recipient to the consignee's terminal.

  With this configuration, since the delivery management system of the present invention notifies the consignee of the proxy recipient to the consignee's terminal, the consignee can easily receive the package from the proxy recipient, and the convenience of the consignee can be improved. In addition, since the delivery management system of the present invention notifies the consignee of the proxy recipient to the consignee's terminal, it is not necessary for the deliverer to notify the consignee of the proxy recipient, and the convenience of the deliverer can be improved. .

  The delivery management system according to the present invention may include a value giving means for giving a value to the proxy recipient.

  With this configuration, the delivery management system of the present invention gives consideration to the proxy recipient, so that it is possible to improve the possibility that the user will take over as the proxy recipient, and the convenience of the consignee and the deliverer is improved. Can be improved.

  The delivery management method of the present invention includes a personal information management step for managing the personal information of a plurality of persons, and a candidate for a proxy recipient who is a person who receives the package from a deliverer as a substitute for the consignee who is the package recipient. Proxy recipient candidate determining step for determining a proxy recipient candidate of the recipient, and a proxy recipient candidate for notifying the proxy recipient candidate determined by the proxy recipient candidate determining step to a deliverer terminal as a terminal of the deliverer The plurality of persons includes the consignee and the proxy recipient candidate, the personal information includes an address of a person who is the target of the personal information, and the proxy recipient candidate determination step includes: A neighborhood resident who is a person whose address exists in a specific range with respect to the address of the consignee is determined based on the address in the personal information managed by the personal information management step. In addition, a highly intimate person who has a certain degree of closeness with the consignee is determined based on specific conditions, and a person who falls under both the neighborhood resident and the highly intimate person is determined. It is a step of determining as the proxy recipient candidate.

  With this configuration, the delivery management method of the present invention allows a proxy recipient candidate who has an address within a specific range to the address of the consignee and whose intimacy with the consignee is a specific degree or more. Therefore, it is possible to improve the appropriateness of selection of the substitute recipient of the package.

  The delivery management program of the present invention includes personal information management means for managing personal information of a plurality of persons, and candidates for proxy recipients who are persons who receive the package from deliverers on behalf of the consignee who is the package recipient. Proxy recipient candidate determining means for determining the proxy recipient candidate, and the proxy recipient candidate for notifying the proxy recipient candidate determined by the proxy recipient candidate determining means to the deliverer terminal as the terminal of the deliverer And a plurality of people including the consignee and the proxy recipient candidate, and the personal information includes an address of a person who is the subject of the personal information, and determining the proxy recipient candidate The means determines a resident who is a person whose address exists in a specific range with respect to the address of the consignee based on the address in the personal information managed by the personal information management means. In addition, a highly intimate person whose degree of intimacy with the consignee is a specific degree or more is determined based on a specific condition, and a person who falls under both the neighborhood resident and the highly intimate person is determined. It is determined as the proxy recipient candidate.

  With this configuration, the computer that executes the delivery management program of the present invention can detect a person who has an address within a specific range with respect to the address of the consignee and has a high degree of intimacy with the consignee. Since the delivery terminal is notified as a proxy recipient candidate, it is possible to improve the appropriateness of selecting a package recipient.

  The delivery management system, delivery management method, and delivery management program of the present invention can improve the appropriateness of selecting a surrogate recipient of a package.

1 is a block diagram of a delivery management system according to an embodiment of the present invention. FIG. 2 is a block diagram of the delivery management server shown in FIG. 1 when configured by one computer. It is a figure which shows an example of the personal information shown in FIG. It is a block diagram of the delivery person terminal shown in FIG. It is a block diagram of the user terminal shown in FIG. It is a figure which shows an example of the menu screen displayed on the display part shown in FIG. It is a sequence diagram of operation | movement of the delivery management system shown in FIG. 1 when a user is registered into a delivery management server. It is a figure which shows an example of the personal setting screen displayed on the display part shown in FIG. It is a sequence diagram of operation | movement of the delivery management system shown in FIG. 1 when a neighborhood friend is registered based on a telephone number. It is a figure which shows an example of the neighborhood friend candidate screen displayed on the display part shown in FIG. It is a sequence diagram of operation | movement of the delivery management system shown in FIG. 1 when a neighborhood friend is registered based on ID. (A) It is a figure which shows an example of the neighborhood friend candidate search screen displayed on the display part shown in FIG. (B) It is a figure which shows an example of the neighborhood friend candidate search screen shown to Fig.12 (a) which shows a neighborhood friend candidate. (C) It is a figure which shows an example of the neighborhood friend candidate search screen shown to Fig.12 (a) which shows that a neighborhood friend candidate does not exist. It is a sequence diagram of operation | movement of the delivery management system shown in FIG. 1 when proxy receipt permission information and proxy receipt transaction receipt information are set when a neighborhood friend is registered into a neighborhood friend list. It is a figure which shows an example of the neighborhood friend detailed setting screen displayed on the display part shown in FIG. It is a figure which shows an example of the neighborhood friend list screen displayed on the display part shown in FIG. It is a sequence diagram of operation | movement of the delivery management system shown in FIG. 1 when a substitute recipient receives a package from a delivery person.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  First, the configuration of the delivery management system according to the present embodiment will be described.

  FIG. 1 is a block diagram of a delivery management system 10 according to the present embodiment.

  As shown in FIG. 1, a delivery management system 10 includes a delivery management server 20 that manages delivery of packages, a delivery terminal 30 that is a package delivery terminal, and a user terminal that receives packages from the delivery company. A user terminal 40 is provided. The delivery management server 20 and the deliverer terminal 30 can be connected via a network such as the Internet. Similarly, the delivery management server 20 and the user terminal 40 can be connected via a network such as the Internet.

  The delivery management server 20 is a cloud server. The delivery management server 20 may be configured by one computer or may be configured by a plurality of computers.

  The deliverer terminal 30 is a mobile terminal such as a mobile phone, a smartphone, or a tablet. The delivery management system 10 can include one or more delivery person terminals having the same configuration as the delivery person terminal 30 in addition to the delivery person terminal 30.

  The user terminal 40 may be, for example, a mobile terminal such as a mobile phone, a smartphone, or a tablet, or a computer such as a PC (Personal Computer). The user of the user terminal 40 may be a consignee who is a recipient of a package, or may be a proxy recipient who is a recipient of a package from a delivery person on behalf of the consignee. Accordingly, the user terminal 40 may be a consignee's terminal or a proxy recipient's terminal. The delivery management system 10 can include one or more user terminals having the same configuration as the user terminal 40 in addition to the user terminal 40.

  FIG. 2 is a block diagram of the delivery management server 20 in the case of being configured by one computer.

  As shown in FIG. 2, the delivery management server 20 includes an operation unit 21 that is an input device such as a keyboard and a mouse for inputting various operations, and a display such as an LCD (Liquid Crystal Display) that displays various information. A display unit 22 that is a device, a communication unit 23 that is a communication device that communicates with an external apparatus directly via a network or via a network without using a network, and a semiconductor memory that stores various types of information , A storage unit 24 that is a nonvolatile storage device such as an HDD (Hard Disk Drive), and a control unit 25 that controls the entire delivery management server 20.

  The storage unit 24 stores a delivery management program 24a for managing delivery of packages. The delivery management program 24a may be installed in the delivery management server 20 at the manufacturing stage of the delivery management server 20, or may be an external device such as a CD (Compact Disk), a DVD (Digital Versatile Disk), or a USB (Universal Serial Bus) memory. May be additionally installed on the delivery management server 20 from the storage medium, or may be additionally installed on the delivery management server 20 from the network.

  The storage unit 24 can store the user's personal information 24b for each user.

  FIG. 3 is a diagram illustrating an example of the personal information 24b.

  As shown in FIG. 3, the personal information 24b includes an ID 26a as identification information of the target user of the personal information 24b, the name 26b of the target user of the personal information 24b, and the target user of the personal information 24b. The address 26c, the telephone number (hereinafter referred to as "own station number") 26d of the target user of the personal information 24b, the telephone book information 26e of the target user of the personal information 24b, and the target use of the personal information 24b Of intimate persons who have a high degree of intimacy with a person and a neighbor who has an address in a specific range with respect to the address of the target user of personal information 24b A neighbor friend list 26f showing a list of neighbor friends who are both, proxy receipt permission information 26g showing a partner who is permitted to become a proxy recipient of the target user of the personal information 24b, and personal information 24b. Target of User and a proxy receives underwriting information 26h that of the person you undertake to become a representative payee.

  As shown in FIG. 2, the storage unit 24 stores delivery area information 24c indicating the delivery area of each business office of the package delivery company.

  The control unit 25 shown in FIG. 2 includes, for example, a CPU (Central Processing Unit), a ROM (Read Only Memory) storing programs and various data, and a RAM (Random Access Memory) used as a work area of the CPU. And. The CPU executes a program stored in the ROM or the storage unit 24.

  The control unit 25 executes the delivery management program 24a to determine personal information management means 25a for managing personal information of a plurality of persons and proxy recipient candidate determination for determining proxy recipient candidates as candidates for proxy recipients. Means 25b, proxy receipt request notifying means 25c for notifying a proxy recipient candidate terminal of a request to become a proxy recipient, and accepting a request to become a proxy recipient (hereinafter referred to as "proxy recipient request acceptance") .) From the proxy recipient candidate, acceptance accepting means 25d, proxy recipient candidate notifying means 25e for notifying the recipient terminal of the proxy recipient candidate, and proxy receipt for notifying the recipient receiver of the proxy recipient A person notifying unit 25f and a consideration providing unit 25g for providing consideration to the proxy recipient are realized.

  FIG. 4 is a block diagram of the deliverer terminal 30.

  As shown in FIG. 4, the deliverer terminal 30 includes an operation unit 31 that is an input device such as a button for inputting various operations, and a display unit 32 that is a display device such as an LCD that displays various information. A communication unit 33 that is a communication device that communicates with an external device directly via a network or via a network without using a network, and a nonvolatile storage device such as a semiconductor memory that stores various types of information And a control unit 35 for controlling the entire deliverer terminal 30.

  The storage unit 34 stores a delivery terminal application program 34a that is an application program for using the delivery management service provided by the delivery management server 20. The delivery terminal terminal application program 34a may be installed in the delivery terminal 30 at the manufacturing stage of the delivery terminal 30 or may be additionally installed in the delivery terminal 30 from an external storage medium such as a USB memory. Alternatively, it may be additionally installed on the delivery terminal 30 from the network.

  The control unit 35 includes, for example, a CPU, a ROM that stores programs and various data, and a RAM that is used as a work area of the CPU. The CPU executes a program stored in the ROM or the storage unit 34.

  The control unit 35 realizes the delivery terminal application 35a by executing the delivery terminal application program 34a.

  FIG. 5 is a block diagram of the user terminal 40.

  As shown in FIG. 5, the user terminal 40 includes an operation unit 41 that is an input device such as a button for inputting various operations, and a display unit 42 that is a display device such as an LCD that displays various information. , A communication unit 43 that is a communication device that communicates with an external device directly via a network or via a wired or wireless connection, and a non-volatile storage device such as a semiconductor memory that stores various types of information And a control unit 45 that controls the entire user terminal 40.

  The storage unit 44 stores a user terminal application program 44 a that is an application program for using the delivery management service provided by the delivery management server 20. The user terminal application program 44a may be installed in the user terminal 40 at the manufacturing stage of the user terminal 40, or may be additionally installed in the user terminal 40 from an external storage medium such as a USB memory. Alternatively, it may be additionally installed on the user terminal 40 from the network.

  The storage unit 44 can store telephone book information 44b in which telephone numbers other than the telephone number of the user terminal 40 (hereinafter referred to as “other station numbers”) are registered. The user of the user terminal 40 can register a telephone number, for example, via the operation unit 41 in the telephone directory information 44b. Then, the user of the user terminal 40 can cause the user terminal 40 to execute an operation using the telephone number registered in the phone book information 44b. For example, the user of the user terminal 40 browses the phone number registered in the phone book information 44b via the display unit 42, or uses the user terminal 40 to call the phone number registered in the phone book information 44b. You can make a phone call.

  The control unit 45 includes, for example, a CPU, a ROM that stores programs and various data, and a RAM that is used as a work area of the CPU. The CPU executes a program stored in the ROM or the storage unit 44.

  The control unit 45 implements the user terminal application 45a by executing the user terminal application program 44a.

  Next, the operation of the delivery management system 10 will be described.

  First, the operation of the delivery management system 10 when a user is registered in the delivery management server 20 will be described.

  In the following, a case where a user of the user terminal 40 is registered in the delivery management server 20 will be described. However, a case where a user of a user terminal other than the user terminal 40 is registered in the delivery management server 20 is also described. It is the same.

  When the user terminal application 45a of the user terminal 40 is activated, the menu screen 100 (see FIG. 6) is displayed on the display unit 42.

  FIG. 6 is a diagram illustrating an example of the menu screen 100.

  A menu screen 100 shown in FIG. 6 is a list of neighborhood friend list display buttons 101 that are buttons for displaying a list of neighborhood friends of the user of the user terminal 40 and candidates of neighborhood friends of the user of the user terminal 40. It includes a neighborhood friend candidate search button 102 that is a button for searching for a neighbor friend candidate based on the ID, and a personal setting button 103 that is a button for personal setting of the user of the user terminal 40.

  FIG. 7 is a sequence diagram of the operation of the delivery management system 10 when a user is registered in the delivery management server 20.

  When the personal setting button 103 on the menu screen 100 is pressed via the operation unit 41, the user terminal application 45a of the user terminal 40 displays the personal setting screen 110 (see FIG. 8) as shown in FIG. It displays on the display part 42 (S201).

  FIG. 8 is a diagram illustrating an example of the personal setting screen 110.

  In the personal setting screen 110 shown in FIG. 8, a text box 111 for inputting a user name, a text box 112 for inputting an ID desired by the user, and a user address are input. A text box 113 for registration, and a registration button 114 for registering the values input in the text boxes 111 to 113. The registration button 114 can be operated only when values are entered in the text boxes 111 to 113.

  As shown in FIG. 7, the user terminal application 45a receives the name input in the text box 111 and the text box 112 when the registration button 114 is pressed via the operation unit 41 after S201. The ID, the address input in the text box 113, the own station number of the user terminal 40, and the phone book information 44b of the user terminal 40 are transmitted to the delivery management server 20 (S202).

  When the personal information management means 25a of the delivery management server 20 receives the ID, name, address, local number and telephone book information transmitted in S202, the received ID, name, address, local number and telephone directory information are received. Is stored in the storage unit 24 (S203).

  If personal information including the ID transmitted in S202 is already stored in the storage unit 24, the personal information management unit 25a uses the ID change instruction without executing the operation of S203. The user terminal 40 is notified. Accordingly, the user terminal application 45a of the user terminal 40 uses a change to a new ID, such as a message such as “Your desired ID has already been used. Please change to another ID.” A message for prompting the user is displayed on the personal setting screen 110.

  In the above, the user inputs the ID. However, the ID may be automatically assigned by the personal information management means 25a of the delivery management server 20.

  Next, the operation of the delivery management system 10 when a neighborhood friend is registered based on a telephone number will be described.

  FIG. 9 is a sequence diagram of the operation of the delivery management system 10 when a neighborhood friend is registered based on a telephone number.

  The proxy recipient candidate determination means 25b of the delivery management server 20 registers the user's own station number in any personal information in the storage unit 24 and the storage unit 24, for example, by registering the user in the delivery management server 20 in S203. When at least one of the other phone numbers in the phone book information in any of the personal information changes, a new degree of friendship between users whose intimacy is greater than a specific level as shown in FIG. A combination, that is, a new combination of highly intimate persons is extracted based on the telephone number (S221). Specifically, the proxy recipient candidate determination means 25b determines the local station number in the personal information A when the local station number in any of the personal information in the storage unit 24 (hereinafter referred to as “personal information A”) changes. There is personal information (hereinafter referred to as “personal information B”) including telephone directory information included as another station number, and the local station number in personal information B is also included in the telephone directory information in personal information A as the other station number At this time, the combination of the user specified by the ID in the personal information A and the user specified by the ID in the personal information B is extracted as a new combination of highly intimate persons. In addition, the proxy recipient candidate determination unit 25b determines that the personal information C in the personal information C when any other station number in the phone book information in any of the personal information in the storage unit 24 (hereinafter referred to as “personal information C”) changes. There is personal information (hereinafter referred to as “personal information D”) including the other station number changed in the phone book information as its own station number, and the own station number in the personal information C is also included in the phone book information in the personal information D. When included as a station number, the combination of the user specified by the ID in the personal information C and the user specified by the ID in the personal information D is extracted as a new combination of highly intimate persons. In other words, the proxy recipient candidate determination means 25b registers a highly intimate person whose degree of closeness with a specific user is equal to or higher than a specific level, and the other party's telephone number is registered in each phonebook information. Judgment based on the condition of being.

  The proxy recipient candidate determination means 25b uses the personal information stored in the storage unit 24 as a combination of users whose addresses are within a specific range, ie, a combination of neighbors, among the combinations extracted in S221 after S221. Based on the address in (S222). Specifically, the proxy recipient candidate determination unit 25b specifies that each address is within the same delivery area indicated in the delivery area range information 24c from among the combinations extracted in S221, and specifies each other's address. The combination of users who satisfy both of the existing and existing within the distance is extracted. That is, the proxy recipient candidate determination unit 25b determines a neighborhood resident who is a person whose address is in a specific range with respect to a specific user's address based on the address in the personal information. The “specific distance” may be set according to the address of the user extracted in S222, for example, the region having a lower population density is made longer.

  After S222, proxy recipient candidate determining means 25b notifies the user terminal application of each user in the combination extracted in S222 as the neighbor friend candidate in this combination (S223).

  Hereinafter, a case where a neighborhood friend candidate is notified to the user terminal application 45a of the user terminal 40 in S223 will be described as an example.

  When the neighborhood friend candidate is notified in S223, the user terminal application 45a displays the neighborhood friend candidate screen 120 (see FIG. 10) indicating the neighborhood friend candidate notified in S223 on the display unit 42 (S224). .

  FIG. 10 is a diagram illustrating an example of the neighborhood friend candidate screen 120.

  The neighborhood friend candidate screen 120 shown in FIG. 10 is a neighborhood friend designation which is a toggle 121 for designating whether to become a neighborhood friend with the text 121 indicating the name of the neighborhood friend candidate and the person shown in the text 121. Switch 122. When there are a plurality of neighborhood friend candidates, the neighborhood friend candidate screen 120 includes a text 121 and a neighborhood friend designation switch 122 for each neighborhood friend candidate.

  When the neighborhood friend designation switch 122 is in the ON state, it indicates that it is a neighbor friend with the person indicated in the text 121, and when it is in the OFF state, it indicates that it is not a neighbor friend with the person indicated in the text 121. . The initial state of the neighborhood friend designation switch 122 is OFF.

  As shown in FIG. 9, when the neighborhood friend designation switch 122 is changed to the ON state after S224, the user terminal application 45a displays the text associated with the neighborhood friend designation switch 122 that has been changed to the ON state. The delivery management server 20 is instructed to register the person indicated by 121 as a neighborhood friend (S225).

  Upon receiving the instruction in S225, the proxy recipient candidate determination means 25b of the delivery management server 20 registers the person designated in S225 in the neighborhood friend list in the personal information of the user of the user terminal 40 (S226). The user terminal 40 is notified that a new neighborhood friend has been registered in the neighborhood friend list in the personal information of the user of the user terminal 40 (S227).

  When the neighborhood friend designation switch 122 is changed from the ON state to the OFF state, the user terminal application 45a has a name shown in the text 121 associated with the neighborhood friend designation switch 122 that has been changed to the OFF state. The delivery management server 20 is instructed not to register the person as a neighbor friend. Therefore, the proxy recipient candidate determination means 25b of the delivery management server 20 deletes this person from the neighborhood friend list in the personal information of the user of the user terminal 40.

  In the above, the delivery management system 10 executes the operations shown in FIGS. 7 and 9 when the personal setting button 103 (see FIG. 6) is pressed. However, the delivery management system 10 may execute the operation shown in FIG. 9 due to factors other than the pressing of the personal setting button 103. For example, after the personal setting button 103 on the menu screen 100 is pressed via the operation unit 41 and the operations shown in FIGS. 7 and 9 are executed in the delivery management system 10, the latest telephone directory information 44 b is stored in the delivery management server 20. When the user terminal application 45a of the user terminal 40 registers the latest phone book information 44b in the delivery management server 20 by inputting an instruction to be registered in the operation unit 41, the delivery management system 10 The operation shown in FIG. 9 is executed again based on the telephone directory information 44b.

  Next, the operation of the delivery management system 10 when a neighborhood friend is registered based on the ID will be described.

  In the following, a case where a neighborhood friend of a user of the user terminal 40 is registered will be described, but the same applies to a case where a neighborhood friend of a user of a user terminal other than the user terminal 40 is registered.

  FIG. 11 is a sequence diagram of the operation of the delivery management system 10 when a neighborhood friend is registered based on the ID.

  When a neighborhood friend candidate search button 102 (see FIG. 6) on the menu screen 100 (see FIG. 6) is pressed via the operation unit 41, the user terminal application 45a of the user terminal 40 is shown in FIG. In this manner, the neighborhood friend candidate search screen 130 (see FIG. 12A) for searching for neighborhood friend candidates is displayed on the display unit 42 (S241).

  FIG. 12A shows an example of the neighborhood friend candidate search screen 130.

  The neighborhood friend candidate search screen 130 shown in FIG. 12A includes a search box 131 for inputting a neighborhood friend candidate ID for searching for a neighborhood friend candidate, and a button 132 for returning to the menu screen 100. Contains.

  As shown in FIG. 11, when the ID of the neighborhood friend candidate is input to the search box 131, the user terminal application 45 a notifies the delivery management server 20 of the ID input to the search box 131, thereby The delivery management server 20 is instructed to search for friend candidates (S242).

  Upon receipt of the instruction in S242, proxy recipient candidate determination means 25b of delivery management server 20 determines whether or not personal information including the ID notified in S242 is stored in storage unit 24 (S243). In other words, the proxy recipient candidate determining means 25b determines a highly intimate person whose degree of closeness with the user of the user terminal 40 is a specific level or more, and uses the ID of the highly intimate person as the user terminal 40. Judgment based on the condition that the user knows.

  If the proxy recipient candidate determination unit 25b determines in S243 that personal information including the ID notified in S242 is stored in the storage unit 24, the address of the user of the user terminal 40 and the notification in S242 are notified. It is determined based on the address in the personal information in the storage unit 24 whether the address of the user specified by the ID exists in a specific range (S244). Specifically, the proxy recipient candidate determination means 25b is identical in that the address of the user of the user terminal 40 and the address of the user specified by the ID notified in S242 are indicated in the delivery area range information 24c. It is judged whether it exists in the delivery area and within a specific distance. In other words, the proxy recipient candidate determination means 25b determines a neighborhood resident who is a person whose address is in a specific range with respect to the address of the user of the user terminal 40, based on the address in the personal information. Note that the “specific distance” may be set according to the address of the user of the user terminal 40, for example, the longer the region having a lower population density.

  If the proxy recipient candidate determination unit 25b determines in S244 that the user's address of the user terminal 40 and the user's address specified by the ID notified in S242 are within a specific range, the notification is notified in S242. The user specified by the identified ID is notified to the user terminal application 45a of the user terminal 40 as a neighborhood friend candidate (S245).

  Upon receiving the notification in S245, the user terminal application 45a of the user terminal 40 displays the neighborhood friend candidates notified in S245 on the neighborhood friend candidate search screen 130 as shown in FIG. 12B (S246). . The neighborhood friend candidate search screen 130 shown in FIG. 12B is a text 133 indicating the name of the neighborhood friend candidate and a neighborhood friend which is a button for designating that the person indicated in the text 133 and the neighborhood friend are designated. This is a screen in which a designation button 134 is added to the neighborhood friend candidate search screen 130 shown in FIG.

  When the neighborhood friend designation button 134 is pressed after S246, the user terminal application 45a instructs the delivery management server 20 to register the user specified by the ID notified in S242 as a neighborhood friend ( S247).

  Upon receiving the instruction in S247, the proxy recipient candidate determination means 25b of the delivery management server 20 registers the person designated in S247 in the neighborhood friend list in the personal information of the user of the user terminal 40 (S248). The user terminal 40 is notified that a new neighborhood friend has been registered in the neighborhood friend list in the personal information of the user of the user terminal 40 (S249).

  The proxy recipient candidate determination unit 25b determines in S243 that the personal information including the ID notified in S242 is not stored in the storage unit 24, or the address of the user of the user terminal 40 and in S242. If it is determined in S244 that the user's address specified by the notified ID does not exist within a specific range, the user terminal application 45a of the user terminal 40 is notified that there is no neighborhood friend candidate. Accordingly, the user terminal application 45a of the user terminal 40 displays the neighborhood friend candidate search screen 130 shown in FIG. 12C indicating that there is no neighborhood friend candidate on the display unit 42.

  Next, the operation of the delivery management system 10 when proxy receipt permission information and proxy receipt transaction acceptance information are set when a neighborhood friend is registered in the neighborhood friend list will be described.

  In the following, a case where proxy receipt permission information and proxy receipt transaction reception information are set for a friend of the user of the user terminal 40 will be described, but the neighborhood of the user of the user terminal other than the user terminal 40 The same applies when proxy receipt permission information and proxy receipt transaction acceptance information are set for a friend.

  FIG. 13 is a sequence diagram of the operation of the delivery management system 10 when proxy receipt permission information and proxy receipt transaction acceptance information are set when a neighborhood friend is registered in the neighborhood friend list.

  When the application 45a for the user terminal 40 of the user terminal 40 is notified from the delivery management server 20 in S227 or S249 that the neighborhood friend is registered in the neighborhood friend list in the personal information of the user of the user terminal 40, for example. As shown in FIG. 13, a neighborhood friend detail setting screen 140 (see FIG. 14) for setting proxy receipt permission information and proxy receipt transaction reception information for this neighborhood friend is displayed on the display unit 42 (S261). .

  FIG. 14 is a diagram illustrating an example of the neighborhood friend detail setting screen 140.

  The neighborhood friend detail setting screen 140 shown in FIG. 14 shows that the text 141 indicating the name of the neighborhood friend to be set and that the person shown in the text 141 becomes the proxy recipient of the user of the user terminal 40. The proxy reception permission switch 142 which is a toggle switch for designating whether or not to permit (hereinafter referred to as “proxy reception permission partner”) and the person shown in the text 141 are connected to the user terminal 40. It includes a proxy transaction receiving switch 143 that is a toggle switch for designating whether or not the user is a partner who accepts that the user will be a proxy recipient (hereinafter referred to as “substitute receiving transaction partner”).

  When the proxy receipt permission switch 142 is in the ON state, the person shown in the text 141 is not present because the user of the user terminal 40 is permitted to accept the proxy receipt, that is, the user of the user terminal 40 is out. In some cases, the user terminal 40 indicates that the user's parcel may be delivered, and when the user terminal 40 is in the OFF state, the person indicated in the text 141 is the user terminal 40's proxy receipt permitted partner. Indicates no. The initial state of the proxy receipt permission switch 142 is an OFF state.

  When the proxy transaction receiving switch 143 is in the ON state, the person indicated in the text 141 is not present because the user indicated in the text 141 is out, such as the person receiving the proxy receiving transaction of the user terminal 40, that is, the person indicated in the text 141. Sometimes the user of the user terminal 40 is a partner who can accept the baggage of the person indicated in the text 141, and in the OFF state, the person indicated in the text 141 is the user terminal. It shows that it is not a proxy receiving transaction receiver of 40 users. The initial state of the proxy transaction receiving switch 143 is an OFF state.

  As shown in FIG. 13, when the proxy receipt permission switch 142 is changed to the ON state after S261, the user terminal application 45a replaces the person shown in the text 141 with the user of the user terminal 40. The delivery management server 20 is instructed to register as a proxy receipt permitted partner (S262).

  Upon receipt of the instruction in S262, the proxy recipient candidate determination means 25b of the delivery management server 20 registers the person designated in S262 in the proxy receipt permission information in the personal information of the user of the user terminal 40 (S263). The user terminal 40 is notified that it has been registered in the proxy receipt permission information in the personal information of the user of the user terminal 40 (S264).

  When the proxy receipt permission switch 142 is changed from the ON state to the OFF state, the user terminal application 45a designates the person whose name is indicated in the text 141 as the proxy receipt permission partner of the user of the user terminal 40. To the delivery management server 20 not to be registered. Therefore, the proxy recipient candidate determination means 25b of the delivery management server 20 deletes this person from the proxy receipt permission information in the personal information of the user of the user terminal 40.

  When the proxy transaction receiving switch 143 is changed to the ON state after S261, the user terminal application 45a registers the person indicated in the text 141 as the proxy transaction receiving partner of the user of the user terminal 40. This is instructed to the delivery management server 20 (S265).

  Upon receipt of the instruction in S265, the proxy recipient candidate determination means 25b of the delivery management server 20 registers the person designated in S265 in the proxy transaction receiving information in the personal information of the user of the user terminal 40 (S266). Then, the user terminal 40 is notified that it has been registered in the proxy transaction receiving information in the personal information of the user of the user terminal 40 (S267).

  In addition, when the proxy transaction receiving switch 143 is changed from the ON state to the OFF state, the user terminal application 45a designates the person whose name is shown in the text 141 as the proxy transaction receiving partner of the user of the user terminal 40. To the delivery management server 20 not to be registered. Therefore, the proxy recipient candidate determination means 25b of the delivery management server 20 deletes this person from the proxy transaction receiving information in the personal information of the user of the user terminal 40.

  Next, the operation of the delivery management system 10 when the neighborhood friend list display button 101 (see FIG. 6) on the menu screen 100 (see FIG. 6) is pressed will be described.

  In the following, a case where the neighborhood friend list display button 101 on the menu screen 100 displayed on the display unit 42 of the user terminal 40 is pressed will be described. However, the display is performed on the display unit of the user terminal other than the user terminal 40. The same applies to the case where the neighborhood friend list display button on the displayed menu screen is pressed.

  The user terminal application 45a of the user terminal 40 displays a neighborhood friend list screen 150 (see FIG. 15) showing a list of neighborhood friends in the neighborhood friend list in the personal information of the user of the user terminal 40 on the display unit 42. indicate.

  FIG. 15 is a diagram illustrating an example of the neighborhood friend list screen 150.

  The neighborhood friend list screen 150 shown in FIG. 15 includes a text 151 indicating the name of a neighborhood friend in the neighborhood friend list in the personal information of the user of the user terminal 40, and the person indicated in the text 151 uses the user terminal 40. The proxy receipt permission switch 152 which is a toggle switch for designating whether or not the user is the proxy receipt permitted partner, and the person shown in the text 151 is the proxy receiving transaction recipient of the user of the user terminal 40 Or a proxy transaction receiving switch 153 which is a toggle switch for designating whether or not. When there are a plurality of neighborhood friends in the neighborhood friend list in the personal information of the user of the user terminal 40, the neighborhood friend list screen 150 displays the text 151, the proxy receipt permission switch 152, and the proxy receipt transaction acceptance switch 153 for each neighborhood friend. Including.

  The proxy receipt permission switch 152 has the same function as the proxy receipt permission switch 142 (see FIG. 14) of the neighborhood friend detail setting screen 140 (see FIG. 14). However, the initial state of the proxy receipt permission switch 152 is a state corresponding to the proxy receipt permission information in the personal information of the user of the user terminal 40.

  The proxy transaction receiving switch 153 has the same function as the proxy transaction receiving switch 143 (see FIG. 14) on the neighborhood friend detail setting screen 140. However, the initial state of the proxy transaction reception switch 153 is a state corresponding to the proxy transaction reception information in the personal information of the user of the user terminal 40.

  The delivery management system 10 changes the proxy receipt permission information in the personal information of the user of the user terminal 40 in the delivery management server 20 by operating any proxy receipt permission switch 152 on the neighborhood friend list screen 150. It is possible. Also, the delivery management system 10 operates the proxy receipt transaction acceptance switch in the personal information of the user of the user terminal 40 in the delivery management server 20 by operating any proxy deal acceptance switch 153 on the neighborhood friend list screen 150. It is possible to change. Further, the delivery management system 10 executes a specific operation on the neighborhood friend list screen 150, whereby a specific neighborhood friend is identified from the neighborhood friend list in the personal information of the user of the user terminal 40 in the delivery management server 20. Can be deleted.

  Next, the operation of the delivery management system 10 when the proxy recipient B receives the package from the deliverer C as a substitute for the consignee A will be described.

  FIG. 16 is a sequence diagram of the operation of the delivery management system 10 when the proxy recipient B receives the package from the deliverer C on behalf of the consignee A.

  In the following, the terminal of the delivery person C is the delivery terminal 30, the terminal of the proxy recipient B is the user terminal 40, and the terminal of the consignee A is a user terminal 50 having the same configuration as the user terminal 40. Suppose that

  When the delivery person C delivers the package to the consignee A and the consignee A is absent, the delivery person C notifies the delivery management server 20 of the absence of the consignee A via the operation unit 31 of the deliverer terminal 30. The delivery terminal application 35a can be instructed. Accordingly, the delivery terminal application 35a notifies the delivery management server 20 of the absence of the consignee A as shown in FIG. 16 (S281).

  Upon receipt of the notification in S281, the proxy recipient candidate determination means 25b of the delivery management server 20 receives the individual of the user among the users indicated by the proxy receipt permission information in the personal information of the consignee A notified in S281. The user whose consignee A is indicated in the proxy transaction receiving information in the information is extracted (S282).

  Next, the proxy receipt request notifying means 25c of the delivery management server 20 pushes a request for becoming a proxy recipient to the user terminals of all the users extracted in S282 (S283).

  In the following, a case where a request to become a proxy recipient is pushed to the user terminal 40 will be described. However, a request to become a proxy recipient is pushed to a user terminal other than the user terminal 40. The same applies to the case of the case.

  Upon receiving the request in S283, the user terminal application 45a of the user terminal 40 activates the user terminal application 45a displayed on the display unit 42 to indicate the number of requests for becoming a proxy recipient. The user of the user terminal 40 is notified that the request to become a proxy recipient has been received, for example, by superimposing it on the icon (S284).

  Therefore, when the user of the user terminal 40 accepts the request to become the consignee recipient of the consignee A, the operation unit of the user terminal 40 notifies the delivery management server 20 of acceptance of the substitute recipient request. The user terminal application 45 a can be instructed via the terminal 41. Accordingly, the user terminal application 45a notifies the delivery management server 20 of acceptance of the proxy recipient request (S285).

  The acceptance receiving means 25d of the delivery management server 20 accepts the proxy recipient request acceptance notified from the user terminal, such as the proxy recipient request acceptance notified from the user terminal 40 in S285 (S286).

  Next, the proxy recipient candidate determination unit 25b of the delivery management server 20 determines, as the proxy recipient candidate, the user who executed the first accepted proxy recipient request acceptance among the proxy recipient request acceptances accepted in S286. (S287).

  Next, the proxy recipient candidate notifying means 25e of the delivery management server 20 notifies the deliverer terminal 30 of the proxy recipient candidate determined in S287 (S288).

  When the delivery terminal application 35a of the delivery terminal 30 receives the notification in S288, the proxy recipient candidate notified in S288 is displayed on the display unit 32 (S289). Accordingly, the delivery person C can recognize the proxy recipient candidate notified from the delivery management server 20, and can deliver the package to the proxy recipient candidate notified from the delivery management server 20.

  The delivery person C delivers the package to the proxy recipient candidate notified from the delivery management server 20 and then notifies the delivery management server 20 of the proxy recipient candidate who has received the package, ie, the proxy recipient B. A delivery terminal application 35a can be instructed via the operation unit 31 of the delivery terminal 30. Therefore, the delivery terminal application 35a notifies the delivery management server 20 of the proxy recipient B (S290).

  Upon receiving the notification in S290, the proxy recipient notifying means 25f of the delivery management server 20 notifies the user terminal 50 of the consignee A of the proxy recipient B notified in S290 (S291).

  Upon receiving the notification in S291, the user terminal application of the user terminal 50 displays the proxy recipient B notified in S291 on the display unit of the user terminal 50 (S292). Accordingly, the consignee A can recognize the proxy recipient B notified from the delivery management server 20 and can go to the address of the proxy recipient B notified from the delivery management server 20 to receive the package.

  Further, upon receiving the notification in S290, the consideration providing unit 25g of the delivery management server 20 assigns a specific consideration to the proxy recipient B notified in S290 (S293). For example, the specific consideration can be a point that can be used for at least part of the cost of either goods or services.

  As described above, the delivery management system 10 is a proxy recipient who has an address within a specific range with respect to the address of the consignee and whose degree of intimacy with the consignee is greater than a specific level. Since the delivery terminal 30 is notified as a candidate (S288), it is possible to improve the appropriateness of selecting the substitute recipient of the package.

  The delivery management system 10 determines a proxy recipient candidate based on proxy receipt permission information indicating a partner permitted to become a user's proxy recipient (S282). Can be prevented from becoming a proxy recipient, and security performance can be improved.

  The delivery management system 10 may determine a proxy recipient candidate without being based on the proxy receipt permission information. For example, the proxy recipient candidate determination means 25b of the delivery management server 20 shows the consignee A in the proxy transaction receiving information in the personal information of the neighborhood friend among the neighborhood friends in the neighborhood friend list in the personal information of the consignee A. All neighboring friends may be extracted in S282.

  Since the delivery management system 10 determines the proxy recipient candidate based on the proxy transaction acceptance information indicating the partner that the user assumes to be the proxy recipient (S282), the package of the consignee that is contrary to the intention of the user. Can be prevented from being delivered to the user, and the burden on the user can be reduced.

  Note that the delivery management system 10 may determine the proxy recipient candidate without being based on the proxy receipt transaction reception information. For example, the proxy recipient candidate determination means 25b of the delivery management server 20 includes all the neighborhood friends indicated by the proxy receipt permission information in the personal information of the consignee A among the neighborhood friends in the neighborhood friend list in the personal information of the consignee A. May be extracted in S282. Further, the proxy recipient candidate determination means 25b of the delivery management server 20 may extract all the neighborhood friends in the neighborhood friend list in the personal information of the consignee A in S282.

  The delivery management system 10 notifies the proxy recipient candidate user terminal 40 of a request to become a proxy recipient (S283). There is no need to make a request by a contact method such as a visit, and the burden on the delivery person can be reduced.

  Since the delivery management system 10 notifies the delivery recipient terminal 30 of the proxy recipient candidate, the delivery manager can recognize the substitute recipient candidate. Therefore, the delivery management system 10 may request the proxy recipient candidate to become a proxy recipient by a contact method such as telephone or visit.

  The delivery management system 10 notifies the delivery recipient terminal 30 of the delivery recipient candidate who has accepted the request to become the delivery recipient (S288), so that it is possible to improve the appropriateness of selecting the delivery recipient of the package. .

  It should be noted that the delivery management system 10 does not determine proxy recipient candidates depending on whether or not the request for becoming a proxy recipient has been accepted (S287), and, for example, all the neighbor friends extracted in S282 are used as proxy recipients. It may be determined as a candidate, and the determined proxy recipient candidate may be notified to the delivery terminal 30. When notifying all the nearby friends extracted in S282 to the deliverer terminal 30 as candidates for proxy recipients, the deliverer informs whether or not to accept the request to become a proxy recipient, such as a telephone call or a visit. Confirm by the method.

  In the delivery management system 10, since the delivery management server 20 notifies the consignee's user terminal of the proxy recipient (S291), it becomes easier for the consignee to receive the package from the proxy recipient, and the convenience of the consignee is improved. be able to. Further, in the delivery management system 10, since the delivery management server 20 notifies the consignee's user terminal of the proxy recipient, there is no need for the deliverer to notify the consignee of the proxy recipient, thereby improving the convenience of the delivery person. Can be improved.

  In the delivery management system 10, the delivery management server 20 may not notify the consignee's user terminal of the proxy recipient. For example, the delivery person may notify the consignee of the proxy recipient by a contact method such as a telephone.

  Since the delivery management system 10 gives consideration to the proxy recipient (S293), it is possible to improve the possibility that the user will take over as the proxy recipient, and to improve the convenience of the consignee and the deliverer. be able to.

  The proxy recipient candidate determination unit 25b targets in S222 and S244 a range that satisfies both the same delivery area and a specific distance. However, the proxy recipient candidate determination means 25b may target in S222 and S244 a range that satisfies the same delivery area regardless of the distance, or a range that satisfies the specific distance regardless of the delivery area in S222 and S244. You may make it object in S244. When the delivery management system 10 targets in S222 and S244 the range that satisfies the same delivery area, the delivery management system 10 can improve the convenience of delivery of the package to the proxy recipient by the deliverer. The delivery management system 10 can improve the convenience of collection of the package from the proxy recipient by the consignee when the range satisfying the specific distance is targeted in S222 and S244.

10 Delivery management system 20 Delivery management server (computer)
24a Delivery management program 24b Personal information 25a Personal information management means 25b Proxy recipient candidate determination means 25c Proxy receipt request notification means 25d Acceptance acceptance means 25e Proxy recipient candidate notification means 25f Proxy recipient notification means 25g Consideration grant means 26c Address 26g Proxy Receiving permission information 26h Proxy receiving transaction receiving information 30 Delivery terminal 40, 50 User terminal

Claims (9)

Personal information management means for managing personal information of a plurality of people;
A proxy recipient candidate determining means for determining a proxy recipient candidate as a candidate of a proxy recipient who is a recipient of the package from a deliverer on behalf of the recipient of the package;
A proxy recipient candidate notifying means for notifying the proxy recipient candidate determined by the proxy recipient candidate determining means to a deliverer terminal as a terminal of the deliverer, and
The plurality of people includes the consignee and the proxy recipient candidate;
The personal information includes an address of a person targeted for the personal information,
The proxy recipient candidate determining means determines a neighbor in the neighborhood whose address is in a specific range with respect to the address of the consignee based on the address in the personal information managed by the personal information managing means. In addition, a highly intimate person who is a person having a high degree of intimacy with the consignee is determined based on a specific condition, and a person who corresponds to both the neighborhood resident and the highly intimate person is A delivery management system characterized in that it is determined as a proxy recipient candidate. The personal information includes proxy receipt permission information indicating a partner who is permitted to become the proxy recipient of the person who is the subject of the personal information,
2. The proxy recipient candidate determining unit determines the proxy recipient candidate based on the proxy receipt permission information in the personal information managed by the personal information managing unit. Delivery management system. The personal information includes proxy receipt information indicating a partner who undertakes that the person who is the subject of the personal information becomes the proxy recipient,
The proxy recipient candidate determining means determines the proxy recipient candidate based on the proxy receipt information in the personal information managed by the personal information managing means. 2. The delivery management system according to 2.   The proxy receipt request notifying means for notifying the proxy recipient candidate terminal determined by the proxy recipient candidate determining means of a request to become the proxy recipient is provided. The delivery management system according to any one of 3 to 3. An acceptance receiving means for accepting acceptance of the request from the proxy recipient candidate;
The proxy recipient candidate notifying unit is configured to send, to the delivery terminal, the proxy recipient candidate whose acceptance is accepted by the acceptance accepting unit among the proxy recipient candidates determined by the proxy recipient candidate determining unit. The delivery management system according to claim 4, wherein notification is performed.   6. The delivery management system according to claim 1, further comprising proxy recipient notification means for notifying the proxy recipient of the proxy recipient.   The delivery management system according to any one of claims 1 to 6, further comprising compensation provision means for imparting compensation to the proxy recipient. A personal information management step for managing personal information of a plurality of people;
A proxy recipient candidate determining step for determining a proxy recipient candidate as a candidate for a proxy recipient who is a recipient of the package from a deliverer on behalf of the consignee who is the recipient of the package;
A proxy recipient candidate notifying step of notifying the proxy recipient candidate determined by the proxy recipient candidate determining step to a deliverer terminal as a terminal of the deliverer, and
The plurality of people includes the consignee and the proxy recipient candidate;
The personal information includes an address of a person targeted for the personal information,
In the proxy recipient candidate determining step, a neighborhood resident who has an address in a specific range with respect to the address of the consignee is determined based on the address in the personal information managed by the personal information management step. In addition, a highly intimate person who is a person having a high degree of intimacy with the consignee is determined based on a specific condition, and a person who corresponds to both the neighborhood resident and the highly intimate person is A delivery management method comprising the step of determining as a proxy recipient candidate. Personal information management means for managing personal information of a plurality of people;
A proxy recipient candidate determining means for determining a proxy recipient candidate as a candidate of a proxy recipient who is a recipient of the package from a deliverer on behalf of the recipient of the package;
A proxy recipient candidate notifying means for notifying the proxy recipient candidate determined by the proxy recipient candidate determining means to a deliverer terminal as a terminal of the deliverer;
The plurality of people includes the consignee and the proxy recipient candidate;
The personal information includes an address of a person targeted for the personal information,
The proxy recipient candidate determining means determines a neighbor in the neighborhood whose address is in a specific range with respect to the address of the consignee based on the address in the personal information managed by the personal information managing means. In addition, a highly intimate person who is a person having a high degree of intimacy with the consignee is determined based on a specific condition, and a person who corresponds to both the neighborhood resident and the highly intimate person is A delivery management program characterized by being determined as a proxy recipient candidate.

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