JP2018092212A - Currency processing system, currency processing apparatus, and processing method of currency processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To smoothly advance business associated with currency processing by a currency processing system having a new mechanism.SOLUTION: A currency processing system 1 comprises: a currency processing apparatus (teller machine 21), and an external apparatus (a teller machine 31, a management computer 33, a table terminal 331, a smart phone 332, or a PC 333) present in a different place from the facilities where the currency processing apparatus is installed. A first communication unit of the currency processing apparatus transmits to the external apparatus a request signal requesting approval associated with processing that a processing unit is to execute in response to an operator's operation on the currency processing apparatus, and a second communication unit of the external apparatus receives the request signal from the currency processing apparatus, and transmits an approval signal or denial signal to the currency processing apparatus in response to an operator's operation on the external device.SELECTED DRAWING: Figure 1

Description

  The technology disclosed herein relates to a money handling system, a money handling apparatus, and a processing method of the money handling system.

  Patent Document 1 describes a money handling apparatus installed as a cashier in a financial institution such as a bank. In a financial institution, an executable process may be determined depending on the position. For example, loading of cash into a cash machine and collection of cash from the cash machine can only be performed by a person with a position higher than the cashier. In addition, during the opening preparation of financial institutions, closing work after the end of business hours, or during business hours, cash to be loaded into the money changers and auto cashiers installed in financial institutions can be paid out from the cashier. The process of storing the cash collected from this device in the teller machine and clearing the data of the teller machine can only be performed by a person with a position higher than the person in charge of the teller. Furthermore, when an error such as a jam occurs in the teller machine, the error canceling operation can only be performed by a person with a position higher than the person in charge of the teller.

  In addition, the upper limit at the time of withdrawal processing differs depending on the position, and when a teller wants to execute a withdrawal process exceeding the upper limit, approval of a person with a position higher than a predetermined level (so-called office approval) is required. In some cases.

  In consideration of such circumstances, the money handling apparatus described in Patent Document 1 is based on a menu screen to be displayed to a cashier and a teller based on the authentication result of the person who operates the money handling apparatus. The menu screen to be displayed is switched. That is, only executable process items are displayed on the menu screen according to the position of the person who performs the operation.

  In addition, in the money handling apparatus described in Patent Document 1, the processing items that require approval of a person with a position higher than a predetermined level depend on whether the person with a position higher than the predetermined level is present or away. To switch between display and non-display.

JP 2012-203703 A

  The money handling apparatus described in Patent Literature 1 has a configuration in which a predetermined process cannot be executed when a person with a predetermined or higher position is absent from the store due to, for example, a vacation, a business trip, or going out. However, even when there are no persons of a predetermined position or higher, if the predetermined process can be executed, the business can be smoothly advanced. To that end, a new mechanism is required.

  In addition, in order to improve convenience for users using financial institutions, apart from main stores such as the head office and management center, small stores are opened in commercial facilities and stations, etc. A large-scale store may be operated. In small-scale stores, the number of staff members who are resident is small, so there are cases in which a person with a position higher than a predetermined level does not reside. In that case, in the small-scale store, it is not possible to execute a process that requires the approval of a person of a predetermined position or higher. Alternatively, a person of a predetermined position or higher must go to a small store regularly or when necessary to perform a specific process.

  Furthermore, for example, a specific process such as a process for depositing a non-performing ticket may require two or more approvals (so-called two-party approval) of a predetermined position or higher. Processing that requires two-party approval is substantially difficult or cannot be performed in a small-scale store.

  The technology disclosed herein has been made in view of such a point, and an object of the technology is to enable smooth progress of business related to money processing by a money processing system having a new mechanism.

  The technology disclosed herein relates to a money handling system. The money processing system includes a processing unit that performs processing related to money, a first authentication unit that authenticates an operator, and a first communication unit that communicates with the outside. A second authentication unit for authenticating an operator and a second communication unit for communicating with the money handling apparatus, and in a place different from the facility where the money handling apparatus is installed And an existing external device.

  The first communication unit transmits, to the external device, a request signal for requesting approval regarding processing executed by the processing unit in response to an operation of the money handling device by the operator, and the second communication unit , Receiving the request signal from the money handling apparatus and transmitting an approval signal or a denial signal to the money handling apparatus in response to an operation of the external device by the operator.

  According to this configuration, the money handling system includes the money handling apparatus installed in a predetermined facility and the external device that exists in a place different from the predetermined facility. The “predetermined facility” may be, for example, a store of a financial institution. The “external device” may be a device such as a management computer installed in a place different from a predetermined facility (for example, a store or a management center of a financial institution). The external device may be a money handling device similar to the money handling device installed in a predetermined facility. The external device may also be a portable device that can be carried (for example, a tablet terminal or a smartphone).

  The first communication unit of the money handling apparatus transmits, to the external device, a request signal for requesting approval regarding the process executed by the processing unit in response to the operator operating the money handling apparatus.

  The second communication unit of the external device receives a request signal from the money handling apparatus and transmits an approval signal or a denial signal to the money handling apparatus in response to the operator operating the external device.

  The money handling system having this configuration is configured to exchange approval between the money handling device and the external device, and is not a system that performs processing from execution to completion only in a predetermined facility. Therefore, even when a person with a job title higher than a predetermined level is absent from the facility where the money handling apparatus is installed, an approval transmitted by the external device in response to an operator operating with a job title higher than the predetermined level operating the device. By receiving the signal, the process can be executed and completed. As a result, it is possible to smoothly proceed with work related to money processing.

  The processing unit performs a specific process executable by an operator having a predetermined authority based on an authentication result of the first authentication unit, while an operator who does not have the predetermined authority performs the specific process. The first communication unit sends a request signal for requesting approval to temporarily grant the authority to execute the specific process to an operator who does not have the predetermined authority. The second communication unit receives the request signal and approves the temporary grant of the authority in response to the operator operating the external device, or , A denial signal to deny is transmitted to the money handling apparatus, and the processing unit performs the specific process by the operator temporarily given the authority when receiving the approval signal from the external apparatus. It may be executed.

  This configuration enables an operator who does not have a predetermined authority to temporarily perform a specific process on behalf of a person who has the predetermined authority. That is, an operator having a predetermined authority can execute the specific process, while an operator who does not have the predetermined authority cannot perform the specific process. The money handling apparatus determines whether or not to execute the specific process based on the authentication result of the first authentication unit.

  The second communication unit of the external device receives the request signal from the first communication unit of the money handling apparatus and approves the temporary grant of authority in response to the operator operating the external device. A signal or a denial signal for denial is transmitted to the money handling apparatus. The approval signal or the denial signal may be transmitted by operating an external device by an operator having authority over a predetermined level.

  When receiving the approval signal from the external device, the processing unit of the money handling apparatus executes a specific process in response to an operator who is temporarily given authority operating the money handling apparatus. In this way, an operator who does not have the predetermined authority can temporarily perform a specific process on behalf of a person who has the predetermined authority. Note that when the denial signal is received, the processing unit may not perform the specific process.

  According to this configuration, even when a person having a predetermined authority is absent from the facility where the money handling apparatus is installed, the specific process can be executed. Therefore, the execution of the business relating to the money processing becomes smooth. On the other hand, since the specific process can be executed only when the approval signal is received from the external device, it is possible to maintain the process restriction determined according to the position. Therefore, it is possible to ensure the security of the money handling system.

  The first communication unit may transmit, to the external device, a request signal requesting approval to temporarily grant the authority to execute the specific process before starting the specific process.

  By transmitting the request signal in advance, the process can be smoothly executed when the specific process is executed. The external device may transmit an approval signal or a denial signal for the request signal in advance before starting the specific process in the money handling apparatus, or may transmit it when starting the specific process. Good.

  The first communication unit has authority to execute the specific process in response to an operation of the money handling apparatus by an operator having the predetermined authority based on an authentication result of the first authentication unit. A request signal for requesting temporary grant to an operator who does not have authority may be transmitted to the external device.

  Since an operator having a predetermined authority performs an operation of transmitting a request signal, it is possible to maintain the processing restriction determined according to the position. Therefore, the security of the money handling system can be secured more firmly.

  The first communication unit transmits, to the external device, a second request signal for requesting approval to execute the specific process in response to an operation of the money handling apparatus by an operator who does not have the predetermined authority. The second communication unit receives both the request signal and the second request signal, and approves the temporary grant of the authority according to the operation of the external device by the operator, Alternatively, a denial signal for denial may be transmitted to the money handling apparatus.

  By doing so, when an operator who does not have the predetermined authority tries to execute the specific process, the operator who transmitted the request signal (that is, the person who has the predetermined authority) may be absent. That is, a person with a predetermined authority can execute a specific process in a predetermined facility when the person is absent by transmitting a request signal to an external device in advance. Thereby, the operation | work in a predetermined | prescribed facility can be advanced smoothly.

  The money handling apparatus is configured to store money in the apparatus, and the processing unit is configured to perform the specific processing based on a temporary authority by an operator who does not have the predetermined authority. The first communication unit may transmit information including a result of the confirmation process after executing the specific process to the external device. .

  An operator who executes the specific process based on the temporary authority does not have a predetermined authority, and therefore cannot originally execute the specific process. Whether or not the specific process has been properly performed by performing a confirmation process to confirm the amount of money stored in the device after an operator who does not have the predetermined authority performs the specific process based on temporary authority. This can be verified later. Therefore, the security of the money handling system is further enhanced.

  The processing unit is configured to perform a second specific process that requires the approval of an operator having a predetermined authority, and the first communication unit has the predetermined authority with respect to the second specific process. A request signal for requesting the operator's approval is transmitted to the external device, and the second communication unit receives the request signal and has the predetermined authority based on the authentication result of the second authentication unit. In response to an operation of the external device by the operator, an approval signal for approval regarding the second specific process or a rejection signal for denial may be transmitted to the money handling apparatus.

  If an operator having a predetermined authority transmits an approval signal to the money handling apparatus by operating an external device, the second specific process executed by the money handling apparatus is approved by a person having the predetermined authority. I got it. According to the above configuration, even when a person having a predetermined authority is absent from the facility where the money handling apparatus is installed, the approval of the person having the predetermined authority with respect to the second specific process can be obtained.

  The money handling apparatus operates when the operator having the predetermined authority based on the authentication result of the first authentication unit operates the money handling apparatus so as to approve the second specific process. And the request signal transmitted to the external device may be canceled.

  According to this configuration, in addition to receiving the approval signal from the external device, the second specific process can also be performed by an operator having a predetermined authority operating the money handling apparatus in a facility where the money handling apparatus is installed. Approval can be made. For example, when a person having a predetermined authority is in a facility where a money handling apparatus is installed, the approval can be performed without using an external device, and the convenience of the money handling system is improved. In addition, the execution of business in a predetermined facility becomes smooth.

  The processing unit is configured to perform a third specific process having a predetermined authority and requiring approval of a plurality of persons, and the first communication unit has the predetermined authority with respect to the third specific process. And transmitting the request signal requesting approval of at least one person to the external device, wherein the second communication unit receives the request signal and is based on the authentication result of the second authentication unit. An approval signal for approving the third specific process or a denial signal for disapproving may be transmitted to the money handling apparatus in response to an operation of the external device by an operator having

  If the operator having the predetermined authority operates the external device to transmit the approval signal to the money handling apparatus, the operator having the predetermined authority is approved for the third specific process executed by the money handling apparatus. I got one. If a plurality of operators having a predetermined authority transmit approval signals, approval of a plurality of persons can be obtained with respect to the third specific process. With this configuration, even when a person having a predetermined authority is absent from the facility where the money handling apparatus is installed, it is possible to obtain approval from a plurality of persons regarding the third specific process.

  When the operator having the predetermined authority based on the authentication result of the first authentication unit operates the money handling apparatus to approve the third specific process, the plurality of persons The operation may be accepted as one of the approvals.

  By carrying out like this, since operation of a money processing apparatus and operation of an external device can be combined and two or more persons can perform approval about the 3rd specific processing, the convenience of a money processing system can be improved. it can. In addition, the work can be smoothly performed in the facility where the money handling apparatus is installed.

  The first communication unit may transmit a record related to the process to the external device after performing the process.

  By doing so, the process of transmitting the approval signal from the external device can be managed in the external device, so that the security of the money handling system is improved.

  The money handling system may include imaging means for imaging an operator who operates the money handling apparatus, and the first communication unit may transmit an image captured by the imaging means to the external device. .

  By carrying out like this, when the process which transmitted the approval signal from the external device is performed in the money handling apparatus, the situation around the money handling apparatus can be confirmed in a place away from the facility. Security can be improved in a money handling system that includes a facility where a money handling device is installed and an external device that exists in a different place.

  The technology disclosed here relates to a money handling apparatus. The money handling apparatus is installed in a predetermined facility and can communicate with an external device existing in a place different from the predetermined facility.

  The money handling apparatus includes a processing unit that performs processing related to money, an authentication unit that authenticates an operator, and a communication unit that communicates with the external device, and the communication unit is responsive to an operation by an operator. A request signal for requesting approval regarding the processing executed by the processing unit is transmitted to the external device, and an approval signal or a denial signal is received from the external device in response to the approval request. The processing is completed on condition that the signal is received.

  With this configuration, even when there is no person of a predetermined position or higher in the facility where the money handling apparatus is installed, the process can be completed by receiving an approval signal from the external apparatus. Therefore, the business at the facility can be smoothly advanced.

  The technology disclosed herein relates to a processing method of a money handling system including a money handling apparatus installed in a predetermined facility and an external device existing in a place different from the predetermined facility.

  In the processing method of the money handling system, the money handling device transmits a request signal for requesting approval regarding processing executed by the money handling device to the external device in response to an operation of the money handling device by an operator. The external device receives the request signal, and transmits an approval signal or a denial signal for an approval request to the money handling device in response to an operation of the external device by an operator. The processing is completed on condition that the signal is received.

  With this configuration, the processing can be completed by receiving an approval signal from an external device even when there is no person with a position higher than a predetermined level in the facility where the money handling apparatus is installed, as described above. Therefore, operations at the facility can be carried out smoothly.

  As described above, according to the money processing system, the money processing apparatus, and the processing method of the money processing system, the business can smoothly proceed.

FIG. 1 is a diagram illustrating the overall configuration of the money handling system. FIG. 2 is a block diagram illustrating a configuration example of a store system. FIG. 3 is a block diagram illustrating a configuration example of a head office system. FIG. 4 is a flowchart illustrating the processing procedure of the store system and the processing procedure of the head office system when pre-registering one-time approval in the first embodiment. FIG. 5 is a flowchart illustrating the processing procedure of the store system and the processing procedure of the head office system when the processing is executed by one-time approval in the first embodiment. FIG. 6 is an example of a pre-registration screen displayed by the cashier of the store. FIG. 7 is an example of a standby screen displayed by a store teller. FIG. 8 is an example of an authentication screen displayed by the teller machine of the store. FIG. 9 is an example of a menu screen displayed by the store teller. FIG. 10 is an example of a lower-level menu screen displayed by the store teller. FIG. 11 is an example of a screen on which a dialog box for insufficient authority is displayed on the teller machine in the store. FIG. 12 is an example of an authentication screen displayed by an external device at the head office. FIG. 13 is an example of an authorization request list screen displayed by the external device at the head office. FIG. 14 is an example of a screen displayed during processing by the teller machine of the store. FIG. 15 is a flowchart exemplifying a processing procedure of the store system and a processing procedure of the head office system when performing processing that requires the approval of a seat in the second embodiment. FIG. 16 is an example of a screen displayed by the cashier at the store during the withdrawal process. FIG. 17 is an example of a screen displayed by the store teller when requesting approval of a seat. FIG. 18 is an example of a screen displayed when an external device at the head office receives a request for approval of a seat. FIG. 19 shows an example of a screen on which the external device at the head office displays the detailed content of the request for approval of the office. FIG. 20 is an example of an approver number input screen displayed by the external device of the head office. FIG. 21 is an example of a screen displayed after the store teller receives the post approval. FIG. 22 is a flowchart illustrating the processing procedure of the store system and the processing procedure of the main store system when the tightening process is performed in the second embodiment. FIG. 23 is an example of a screen displayed when an external device at the head office receives a request for approval of a seat. FIG. 24 shows an example of a screen on which the external device at the head office displays the detailed contents of the request for approval of the office. FIG. 25 is an example of a password input screen displayed by an external device at the head office. FIG. 26 is a flowchart illustrating a processing procedure of the store system and a processing procedure of the head office system when processing requiring two-party approval is performed in the third embodiment. FIG. 27 is an example of a screen that is displayed when the cashier of the store performs deposit processing of loss / old currency / commemorative coins. FIG. 28 is an example of a screen displayed when the cashier of the store performs the loss / old money deposit process. FIG. 29 is an example of a screen for confirming a taken-in slip that is displayed by a cashier in the store. FIG. 30 is an example of a menu screen displayed by an external device at the main store. FIG. 31 is an example of a bill face value input confirmation screen displayed by the external device of the main store. FIG. 32 is an example of the bill face value input confirmation screen displayed by the external device of the main store. FIG. 33 is an example of a screen displayed when the cashier of the store completes the loss / old money deposit process.

  Hereinafter, embodiments of a money handling system, a money handling apparatus, and a processing method of the money handling system will be described in detail with reference to the drawings. The following description is an example of a money handling system and a money handling apparatus. FIG. 1 shows an example of the overall configuration of the money handling system 1. The money handling system 1 is constructed in a financial institution such as a bank. The money handling system 1 is not limited to being constructed in a financial institution.

(Structure of money handling system)
The money handling system 1 includes a store 2 system and a main store 3 system. The system of the store 2 and the system of the main store 3 are connected to each other via the network 4. The network 4 may be a VPN (Virtual Private Network), for example.

  In this configuration example, the store 2 is a small-scale store provided in a commercial facility or a station, for example. The number of staff members residing in the store 2 is relatively small (for example, about 3 to 5 people). In this configuration example, a cashier A and persons in charge B and C are resident in the store 2. The cashier A is a person having a predetermined authority, and executes processing for loading cash into the cashier 21 installed in the store 2 and collecting cash from the cashier 21 as will be described later. Can be approved at the time of deposit or receipt of non-conformity tickets or coins (however, it is not possible to confirm with a single approval). Since the persons in charge B and C have a low position with respect to the cashier A, for example, the cashiers 21 and C cannot execute a process of loading cash into the cashier 21 or collecting cash from the cashier 21 and the loss. Approval cannot be made when depositing tickets or money. Therefore, in the store 2, in principle, only when the cashier A is in the room, the loading / unloading process of the cashier 21 or the depositing process of the non-performing ticket or the coin can be performed.

  In this configuration example, the main store 3 is a larger store than the store 2 and is a main store that manages the store 2. The head office 3 may be a store where the user visits the store, or may be a management center where the user does not visit the store but only manages the store. In the example of FIG. 1, the money handling system 1 includes only one main store 3 and one store 2. However, one main store 3 may manage a plurality of stores. . In that case, the money handling system 1 includes one main store 3 and a plurality of stores.

  Since the main store 3 is a large-scale store, there are many resident staff. In this configuration example, at the head office 3, at least the officers V, the area manager W, the cashier X, and the staffs Y and Z are resident in descending order.

  The cashier X has the same position as the cashier A, and executes a process of loading cash into the cashier 31 installed in the head office 3 and collecting cash from the cashier 31. Approval can be made when depositing money. The persons in charge Y and Z have lower positions than the person in charge of accounting. The officers V and the area manager W have higher positions than the cashier X. The officer / seat V can perform not only the processing in the main store 3 but also the approval in the store 2 for the processing in the store 2 as well as granting authority to the persons in charge B and C in the store 2 can do. The area manager W can perform two-party approval for processing in the store 2 and can give authority to the persons in charge B and C of the store 2.

  FIG. 2 shows a configuration example of a system constructed in the store 2. As shown in FIGS. 1 and 2, a LAN 22 (Local Area Network) is constructed in the store 2. The LAN 22 can be configured by wireless or wired. The store 2 manages the cashier 21 as an example of the money handling device operated by the cashier A, the people in charge B and C of the store 2, the system in the store 2, and the processing of the money handling system 1 Management computer 23 and ATM (Automatic Teller Machine) 24 operated by the customer. The teller machine 21, the management computer 23, and the ATM 24 are connected to the LAN 22 and configured to be able to communicate with each other. A surveillance camera 25 installed in the store 2 is also connected to the LAN 22. In the configuration example of FIG. 1, the monitoring camera 25 shoots at least the periphery of the teller machine 21, and shoots the surroundings of the ATM 24 and the surveillance camera 25 that can shoot the operator of the teller machine 21. And a surveillance camera 25 capable of photographing the operator.

  As shown in FIG. 2, the teller machine 21 includes a banknote processing machine 211 that processes banknotes, a coin processing machine 212 that processes coins, and a valuable medium processing machine 213 that processes valuable media. ing. The banknote processing machine 211, the coin processing machine 212, and the valuable medium processing machine 213 constitute a processing unit 210 that performs various processes related to money.

  Although illustration is abbreviate | omitted, the banknote processing machine 211 has the accommodating part which accommodates a banknote. The banknote handling machine 211 processes both loose banknotes and bundled banknotes. That is, the banknote handling machine 211 stores the rose banknotes taken in the machine in the storage unit, pays out the rose banknotes and bundled banknotes drawn out from the storage unit, It is comprised so that the process which makes a banknote and may be accommodated in a storage part.

  Although not shown, the coin processing machine 212 has a storage unit for storing coins. The coin processing machine processes both loose coins and wrapping coins. In other words, the coin processing machine 212 stores the rose coins taken into the machine in the storage unit, pays out the rose coins and wrapping coins drawn out from the storage unit to the outside of the machine, The wrapping coins are made from and stored in the storage unit.

  Although not shown in the figure, the valuable medium processing machine 213 has a storage unit for storing a non-performing ticket, an old ticket, a non-conforming coin, an old coin, a government seal, or a valuable medium such as a bill or check. The valuable medium processing machine 213 is configured to perform processing for taking in the valuable medium into the apparatus and storing it in the storage unit, or paying out the official seal from the storage unit and paying it out of the apparatus in relation to the business in the financial institution. Has been. The valuable medium processor 213 is configured to take an image of the valuable medium when the valuable medium is taken into the apparatus.

  The teller machine 21 also includes a printer 216, a display operation unit 217, and an authentication unit 218. The printer 216 prints slips and the like. The display operation unit 217 is configured by a touch panel, for example. The display operation unit 217 displays various screens and accepts an operator's operation within the screens. The authentication unit 218 authenticates an operator who operates the teller machine 21. The authentication unit 218 may authenticate the operator based on, for example, the ID number and the password entered in the display operation unit 217. The authentication unit 218 may authenticate the operator by reading information recorded on the ID card with a card reader. In addition, the authentication unit may authenticate the operator using biometric authentication techniques such as face authentication, fingerprint authentication, and iris authentication.

  The teller machine 21 further includes a communication unit 219 for performing communication via the LAN 22 and a storage unit 2110 for storing various data.

  The teller machine 21 includes a control unit 2111. The control unit 2111 includes the banknote processing machine 211, the coin processing machine 212, the valuable medium processing machine 213, the printer 216, the display operation unit 217, the storage unit 2110, the authentication unit 218, and the communication unit 219, respectively. It is connected so that it can be exchanged. The control unit 2111 operates the teller machine 21 by controlling these devices.

  The management computer 23 is configured to manage the system in the store 2. The management computer 23 is configured by a general-purpose computer, for example. The teller machine 21 and the ATM 24 output information on transactions and business to the management computer 23. In addition, videos taken by the monitoring camera 25 are also collected in the management computer 23. The management computer 23 also relays transmission and reception of information through the network 4 with the head office 3.

  FIG. 3 shows a configuration example of a system constructed in the main store 3. As shown in FIGS. 1 and 3, a LAN 32 is constructed in the main store 3. The LAN 32 can be configured by wireless or wired. The head office 3 manages the cashier 31 as a money processing device operated by the officer V, the area head W, the cashier X, the staff Y and Z, the system in the head office 3, and the money processing Management computer 33 related to the processing of the system 1, money depositing / dispensing machine 36 mainly operated by the persons in charge Y and Z at the window of the head office 3, ATM 34 operated by the customer, and various places in the head office 3 A surveillance camera 35 for photographing is installed. The teller machine 31, the management computer 33, and the ATM 34 are connected to the LAN 32, and are configured to be able to communicate with each other. The deposit / withdrawal machine 36 is connected to the LAN 32 via the operation terminal 37. The persons in charge Y and Z operate the deposit / withdrawal machine 36 through the operation terminal 37. Videos taken by the monitoring camera 35 are collected by the management computer 33 via the LAN 32.

  The teller machine 31 is a teller machine larger than the teller machine 21 installed in the store 2. As shown in FIG. 3, the teller machine 31 includes a banknote processing machine 311 for processing banknotes, a coin processing machine 312 for processing coins, a coin processing machine 313 for processing coins, The banknote processing machine 314 that performs processing and the cash storage machine 315 that stores various types of cash are included. The banknote processing machine 311, the coin processing machine 312, the money handling machine 313, the banknote handling machine 314, and the cash storage machine 315 constitute a processing unit 310 that performs various processes relating to money.

  The banknote handling machine 311 and the coin handling machine 312 of the cashier 31 have substantially the same configuration as the banknote handling machine 211 and the coin handling machine 212 of the cashier 21 described above.

  Although not shown in the drawings, the loss handling machine 313 has a storage unit for storing lost or commemorative coins. The money handling machine 313 is configured to perform processing for storing the money and commemorative coins taken into the machine in the storage unit in relation to the business in the financial institution. The loss handling machine 313 is configured to capture an image of the loss or memorial coin when the lost coin or the memorial coin is taken into the plane.

  Although not shown in the figure, the non-ticket handling machine 314 has a storage unit for storing non-use tickets, paper sheets such as checks and bills. The non-performing ticket processing machine 314 is configured to perform processing for storing paper sheets taken in the machine in the storage unit in relation to the business in the financial institution. The non-ticket processing machine 314 is configured to take an image of a non-use ticket or a check when a paper sheet is taken into the machine.

  The cash storage machine 315 has a plurality of drawers that can be pulled out on the front side of the apparatus, and is configured to store and manage a large amount of wrapping coins and bundled banknotes in each drawer classified by denomination. The cash storage machine 315 has a function of automatically counting and managing the denomination and quantity of money stored in each drawer. Each drawer is normally locked, and a predetermined drawer is unlocked according to the authentication result performed by the authentication unit 318 and the content of the withdrawal process or the content of the deposit process.

  The teller machine 31 also includes a printer 316, a display operation unit 317, an authentication unit 318, a communication unit 319, a storage unit 3110, and a control unit 3111. Each of these units has substantially the same configuration as the printer 216, the display operation unit 217, the authentication unit 218, the communication unit 219, the storage unit 2110, and the control unit 2111 described above. Yes.

  The management computer 33 is configured to manage the system in the head office 3. The management computer 33 is constituted by a general-purpose computer, for example. The teller machine 31, the deposit / withdrawal machine 36, and the ATM 34 output information on transactions and business to the management computer 33 via the LAN 32. The management computer 33 also relays transmission / reception of information through the network 4 with the store 2.

  For example, a tablet terminal 331 and a smartphone 332 are connected to the management computer 33. A PC 333 different from the management computer 33 is connected to the LAN. By using the tablet terminal 331, the smartphone 332, or the PC 333, the officer V, the area manager W, and the cashier X of the head office 3 can perform an approval operation described later. The teller machine 31, the management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333 of the main store 3 constitute an external device that exists in a place different from the store 2. The management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333 include an authentication unit that performs operator authentication and a communication unit that performs communication, as in the case of the teller machine 31, although illustration is omitted.

  Hereinafter, procedures related to various processes in the money handling system 1 configured as described above will be described with reference to the drawings.

(First embodiment, one-time authorization of authority)
4 and 5 are flowcharts showing a processing procedure in the first embodiment. In the first embodiment, in the store 2, a process that can be executed only by the cashier A (for example, loading process of the cashier 21) is performed by the person in charge B or C when the cashier A is absent. It is a form to perform on behalf of. Such a processing form is an effective procedure for proceeding the business in the store 2 without stagnation when the cashier A is absent due to, for example, a vacation, a business trip, or going out. However, this processing form is not limited to the situation where the cashier A is absent.

  Specifically, this process requires that the cashier A in the store 2 temporarily grants a predetermined authority to the person in charge B or C in the store 2 to the area manager W in the main store 3. And according to the said request | requirement, the area manager W implement | achieves by giving predetermined | prescribed authority with respect to the person in charge B or C of the store 2 temporarily. Since this process temporarily grants authority, it may be referred to as authority one-time approval process below.

  4 and 5 show a processing flow executed by the teller machine 21 of the store 2 and a processing flow executed by an external device of the main store 3 regarding the one-time approval process of authority. As described above, the external device of the head office 3 includes the teller machine 31, the management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333.

  FIG. 4 is a flow regarding pre-registration for one-time approval. First, the teller machine 21 of the store 2 determines whether or not an authentication operation has been performed in step S41. If there is no authentication operation, step S41 is repeated. When there is an authentication operation, the flow proceeds to step S42.

  In step S42, the teller machine 21 determines whether or not a one-time approval pre-registration operation has been performed.

  Here, FIG. 6 illustrates a screen displayed on the display operation unit 217 of the teller machine 21. A screen D1 in FIG. 6 is a pre-registration screen for setting the contents related to the one-time approval, and is a screen for requesting the area manager W of the head office 3 to grant authority. The pre-registration screen D1 displays a menu for selecting a process that is subject to one-time approval. Specifically, the pre-registration screen D1 includes options that can be selected from “loading bulk deposit port”, “loading bundle deposit port”, “withdrawing from cash bus”, “collect all”, “clear data”, and “open door”. It is. However, the processing that is subject to one-time authorization is not limited to these.

  In step S42, the operator follows the screen D1 displayed on the display operation unit 217 of the teller machine 21 and assigns the authority (in this example, the person in charge B or C), the target process (as described above, “Rose deposit port loading” etc.), valid period (or valid date and time), and number of times are registered.

  When the operator selects and inputs necessary items on the screen D1 and selects the “Request” button, the determination in step S42 becomes YES, and the flow proceeds to step S43. If there is no operation, the process returns to step S41.

  In step S43, the teller machine 21 determines whether or not there is an operation authority based on the authentication result. Specifically, the one-time approval pre-registration operation can be performed only by a person having a predetermined authority. In the example shown here, only the cashier A in the store 2 can perform a one-time approval pre-registration operation. Therefore, if the operator of the cashier 21 is the cashier A, the determination in step S43 is YES, and the flow proceeds to step S44. When the operator of the cashier 21 is not the cashier A, the determination in step S43 is NO and the operation is invalidated. The flow returns to step S41.

  In step S <b> 44, the teller machine 21 transmits a one-time approval request signal together with the registered content to the head office 3 via the network 4. Further, the teller machine 21 stores the registered content and the output of the one-time approval request signal in the storage unit 310.

  The external device of the head office 3, particularly the management computer 33 here, determines whether or not a one-time approval pre-registration request has been received from the shop 2 in step S 45. When there is no pre-registration request, the flow repeats step S45. When a pre-registration request is received, the process proceeds to step S46. In step S46, the management computer 33 receives and stores the registered content. With the above procedure, pre-registration for one-time authorization is completed.

  FIG. 5 is a flow relating to a procedure when the person in charge B or C performs processing using the teller machine 21 based on the authority given by the one-time approval.

  The teller machine 21 of the store 2 determines whether or not an authentication operation has been performed in step S51. Here, FIG. 7 shows a standby screen D <b> 2 displayed on the display operation unit 217 of the teller machine 21. The standby screen D2 shows the state of the teller machine 21 (such as amount information of money type). When the display operation unit 217 is touched on the standby screen D2, the operator is authenticated. In this configuration example, an authentication screen D3 including a numeric keypad for inputting a person-in-charge number is displayed on the display operation unit 217 as shown in FIG. The operator inputs the person-in-charge number on the authentication screen D3 and subsequently inputs the password on the screen displayed on the display operation unit 217. The authentication unit 218 of the teller machine 21 authenticates the operator based on the person-in-charge number and the password.

  If there is an authentication operation, the flow of FIG. 5 proceeds to step S52. If there is no authentication operation, the flow repeats step S51.

  After the authentication operation, a menu screen D4 shown in FIG. 9 is displayed on the display operation unit 217 of the teller machine 21, and a process to be executed is selected (step S52). The menu screen D4 includes a button for selecting a process to be executed in the teller machine 21. The operator selects a desired button on the menu screen D4. When any button is selected and operated, the menu screen of the next layer is displayed on the display operation unit 217. However, on the menu screen, only buttons for which the authenticated operator has the operation authority are enabled. When the person in charge B or C is authenticated and no information related to the one-time approval request is stored, buttons such as “loading” and “management work” are invalidated. On the other hand, when information related to the request for one-time approval is stored, buttons such as “loading” and “management work” are validated as described later.

  FIG. 10 exemplifies a lower-level menu screen D5. This menu screen D5 is a menu screen D5 that is displayed after selecting “loading” and “loading banknote bills”. This menu screen D5 also includes a plurality of options.

  Here, as described above, the loading process of the cashier 21 is a process that can be executed only by the cashier A and cannot be executed by the persons in charge B and C. In step S53, the teller machine 21 determines whether the operator based on the authentication result has the authority to execute the selected process. When it has authority, a flow progresses to step S54 and the teller machine 21 completes the said process by performing a process according to operation of an operator. On the other hand, when the authority is insufficient, the flow proceeds from step S53 to step S55.

  In step S <b> 55, the teller machine 21 determines whether or not an authority grant request operation has been performed. Specifically, as shown in FIG. 11, the teller machine 21 displays a screen D <b> 6 including a dialog describing that the authority is insufficient for the selected process on the display operation unit 217. When the operator selects and operates the “execution” button of the authorization request included in the dialog, the flow proceeds to step S56. On the other hand, when the operator selects and operates the “Cancel” button, the teller machine 21 cancels the previous operation, and the flow returns.

  In step S <b> 56, the teller machine 21 transmits a second request signal to the main store 3 via the network 4. The second request signal is a request signal transmitted in response to an operation of an operator who is authorized by one-time approval.

  On the other hand, the external device of the head office 3 determines whether or not an authentication operation has been performed in step S512. When there is no authentication operation, the flow repeats step S512. If there is an authentication operation, the flow proceeds to step S513.

  Here, FIG. 12 illustrates an authentication screen D7 displayed by the external device of the head office 3. The authentication operation is completed when the operator inputs the person-in-charge number and the password (that is, the password) on the authentication screen D7. This operator is an operator having a predetermined authority or more, and here, it is assumed to be the area manager W.

  The external device of the main store 3 determines whether or not the second request signal from the store 2 has been received in step S513. If not, the flow returns to step S512. When received, the flow proceeds to step S514.

  In step S <b> 514, the external device of the head office 3 determines whether or not the one-time approval pre-registration is stored in the management computer 33. When the pre-registration is stored, the flow proceeds to step S515. When the pre-registration is not stored, the flow returns to step S512. When there is no pre-registration, authority cannot be given to the person in charge of the store 2.

  When the operator performs a predetermined operation on the external device after the authentication processing, a one-time approval pre-registration list screen (authorization request list screen) D8 as illustrated in FIG. 13 is displayed on the external device. The This list includes items that have already been processed (completed), items that are currently being processed and have received the second request signal (processing), and items that have not received the second request signal (not yet). It is included. A “grant” button and a “detail” button are provided for each item. When the operator selects and operates the “detail” button, the detailed contents of the selected item are displayed on the external device. When the operator selects and operates the “grant” button, the external device transmits an approval signal for one-time approval to the store 2 in order to grant authority. The “grant” button is configured so that only the item “processing”, that is, the item that has received the second request signal can be selected. Items that have been processed need not be approved, and unprocessed items that have not received the second request signal do not need to be given authority at this time.

  Although not shown, a button for rejecting the request from the store 2 may be provided on the screen displayed on the external device by selecting and operating the “detail” button. When the operator selects and operates the denial button, the external device transmits a denial signal to the store 2.

  Although illustration is omitted, an image captured by the monitoring camera 25 of the store 2 may be included in the screen displayed on the external device when the “detail” button is selected and operated. In particular, the image may be an image obtained by photographing an operator who is operating the teller machine 21 of the store 2. By doing so, the area manager W of the head office 3 can remotely grasp the situation around the teller machine 21 of the store 2, and therefore, in response to the one-time approval requested from the store 2, The responsible person W can appropriately determine approval or denial.

  Returning to the flow of FIG. 5, in step S515, the external device transmits an approval signal or a denial signal to the store 2 in accordance with the operation of the operator as described above.

  The teller machine 21 of the store 2 determines whether or not an approval signal is received from the main store 3 in step S57. When the denial signal is received, the operator does not have the authority to execute the process, so the teller machine 21 stops the process. The flow returns as it is. On the other hand, when the approval signal is received, the flow proceeds to step S58. That is, the person in charge B or C to whom the authority is given by the one-time approval performs processing on behalf of the cashier A.

  In step S58, the teller machine 21 automatically saves the amount of money stored in the teller machine 21 before executing the process. Thereafter, the flow proceeds to step S59 to execute processing according to the operation of the operator and complete the processing. For example, when the bulk deposit port loading process is performed, a guidance screen D9 for setting loose bills as shown in FIG. 14 is displayed on the display operation unit 217 of the cashier 21. The operator performs an operation according to the display on the display operation unit 217, and executes and completes the process.

  In step S510 after step S59, the teller machine 21 executes a scrutiny process (as a confirmation process). The scrutiny process is a process for confirming the balance of the teller machine 21. Specifically, the bills and coins stored in the storage unit of the teller machine 21 are once fed out, and then counted again while being stored in the storage unit.

  After step S <b> 510, the teller machine 21 transmits, to step S <b> 511, information related to processing performed on behalf of the person in charge B or C to the head office 3. Information to be transmitted at this time includes processing records (for example, deposit / withdrawal amount due to processing, location where lock was released during processing, time required for processing, etc.), and stock amount before processing stored in step S58. Information and information on the scrutiny process executed in step S510 (including post-processing money type balance information).

  In step S516, the external device (in particular, the management computer 33 here) of the head office 3 receives the transmitted information and stores it. The management computer 33 may verify whether or not the processing has been properly performed based on the received information. When an abnormality is found as a result of the verification, an external device (for example, the management computer 33) may display information regarding the abnormality on the screen and automatically notify the management computer 23 of the store 2 to that effect.

  In the cashier 21, log data is stored in the storage unit 2110 after the process is completed. This log data stores information that the person in charge B or C is a proxy process, and the printer 216 stores the log data. The receipt to be output is also printed to the effect that the person in charge B or C is a proxy process.

  In the first embodiment, even when a person having a predetermined authority (in the above example, the person in charge of accounting at the store 2) is absent from the store 2 where the teller machine 21 is installed, by the one-time authorization process. A person who does not have the predetermined authority (in the above example, the person in charge B or C of the store 2) can perform a specific process. Therefore, it is possible to smoothly perform the business in the store 2.

  In the authority one-time approval process, the authority is assigned to the person in charge B or C only when the operator having the predetermined authority (in the above example, the area manager W in the head office 3) transmits an approval signal through the external device. Therefore, it is possible to maintain the processing restriction determined according to the position. Therefore, the security of the money handling system 1 can be ensured.

  In addition, by performing registration for requesting one-time approval in advance, when the person in charge B or C executes the process, the authority can be given smoothly and appropriately, and the process can be executed smoothly. It becomes possible.

  In the above configuration, after the registration requesting the one-time approval is performed in advance, when the person in charge B or C performs the process, the store 2 sends the second request signal to the main store 3 to An approval signal or a denial signal for time approval is transmitted from the main store 3 to the store 2, but the area manager W of the main store 3 operates the external device after receiving prior registration. Thus, an approval signal or a denial signal may be transmitted from the main store 3 to the store 2 in advance. In this configuration, the cashier 21 of the store 2 stores the received approval signal or denial signal, and when the person in charge B or C performs processing on behalf of the cashier A, the second request described above. Processing can be performed without sending a signal.

  Further, in the above configuration, the prior registration for requesting one-time approval is restricted to an operator having a predetermined authority (in the above example, only the cashier A / A in the store 2), so that it corresponds to the position. The processing limits set by the user can be maintained. Therefore, the security of the money handling system 1 can be secured even more firmly.

  In addition, you may make it abbreviate | omit the prior registration which requests | requires the one time approval mentioned above. By doing so, even when the person in charge of cashier A is absent due to an unexpected situation such as a sudden illness, for example, when the request for one-time approval cannot be registered in advance, the area manager W of the head office 3 However, it is possible to execute a specific process in the store 2 by temporarily giving a predetermined authority to the person in charge B or C of the store 2 by the one-time approval process. The business at the store 2 can be performed smoothly.

  Further, it is possible that anyone can perform the above-described prior registration for requesting the one-time approval without being restricted by authority. Even in such a configuration, the area manager W of the main store 3 performs approval / denial of the one-time approval requested from the store 2, so that the security of the money handling system 1 can be secured. .

  Regarding the one-time approval process, authority is not temporarily granted for one process, but authority is granted throughout the day, for example, or authority is granted over a specified time period, for example. You may decide to do it. By doing so, it becomes possible to execute the process as many times as possible within the period in which the authority is granted, so that the business of the store 2 can be performed more smoothly.

(Second embodiment, approval of a seat)
FIG. 15 shows a flowchart according to the processing procedure in the second embodiment. In the second embodiment, when a process that requires approval of the officer is executed in the store 2, the approval of the officer V of the head office 3 is requested. Since no officers are resident in the store 2, until now, processing requiring approval of the officer's seat could not be performed in the store 2, but if the money processing system 1 having this configuration is used, Even in the store 2 where no seat is resident, it is possible to execute a process that requires the approval of a seat. Note that, in this processing mode, the officers at the main store 3 approve the officers at the store 2 when the officers are resident at the store 2 but are absent due to vacation, business trip, going out, etc. Applicable to the situation.

  Specifically, in this process, the person in charge B or C of the store 2 or the person in charge of accounting A requests approval from the officer V of the head office 3, and in response to the request, the role of the head office 3 This is realized when the seat V performs approval.

  FIG. 15 shows a flow executed by the teller machine 21 of the store 2 and a flow executed by an external device of the main store 3 regarding the process related to the approval of the position of the money handling system 1. As described above, the external devices include the teller machine 31, the management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333.

  First, the teller machine 21 of the store 2 determines whether or not an authentication operation has been performed in step S151. Authentication in the teller machine 21 is the same as described above. When the operator inputs the person-in-charge number on the authentication screen D3 shown in FIG. 8 and subsequently enters the password on the screen displayed on the display operation unit 217, the authentication unit 218 of the teller machine 21 Authenticate If there is an authentication operation, the flow proceeds to step S152. If there is no authentication operation, the flow repeats step S151.

  After the authentication operation, a menu screen D4 shown in FIG. 9 is displayed on the display operation unit 217 of the teller machine 21. A lower-level menu screen is displayed on the display operation unit 217 in accordance with the option selected by the operator. Here, it is assumed that the operator selects and operates the withdrawal process on the menu screen D4. When the withdrawal operation is selected, for example, a withdrawal screen D10 illustrated in FIG. 16 is displayed on the display operation unit 217 of the depositing machine 21. On the withdrawal screen D10, the operator inputs a withdrawal amount.

  In step S153, the teller machine 21 determines whether the approval of the seat is necessary. When the officer's seat approval is not required, the person in charge or the like can execute and complete the process, and thus the flow proceeds to step S157 to complete the process. On the other hand, when the position approval is required, the flow proceeds to step S154.

  For example, it is assumed that the withdrawal limit that can be processed by the person in charge B or C or the cashier A is determined, and approval of the officer is required to perform withdrawals exceeding that limit. . When it is attempted to withdraw more than the limit amount on the withdrawal screen shown in FIG. 16, the determination in step S153 is YES.

  If the determination in step S153 is YES, the teller machine 21 displays a screen D11 illustrated in FIG. 17 on the display operation unit 217, for example. This screen D11 describes that the approval of the seat is necessary and that the head office has requested the approval of the seat. In step S154, the teller machine 21 transmits a request signal for approval of the office to the head office 3. The teller machine 21 also temporarily stops processing in this state.

  On the other hand, the external device of the head office 3 determines in step S158 whether or not it has received a request signal for the approval of the office. If no request signal has been received, the flow repeats step S158. When the request signal is received, the flow proceeds to step S159.

  For example, as shown in FIG. 18, in step S159, the external device (in the illustrated example, the teller machine 31 of the head office 3) displays a screen D12. The screen D12 shown in FIG. 18 describes that the approval of the position is requested. When the operator (in this case, the officer V) performs a selection operation on the confirmation button and performs an authentication operation on the external device, the flow proceeds from step S159 to step S1510. If the authentication operation is not performed, the flow returns to step S158.

  In step S1510, the external apparatus displays a screen D13 including the detailed contents of the request as illustrated in FIG. The example of FIG. 19 describes that a person in charge tries to withdraw more than the limit amount in a store. The contents of the screen are changed according to the contents of the process for requesting approval of the position.

  On the screen D13 in FIG. 19, when the officer V selects and operates the “approval” button, the external device of the main store 3 transmits an approval signal to the store 2. On the other hand, on the screen D13 in FIG. 19, when the officer V selects and operates the “reject” button, the external device of the main store 3 transmits a denial signal to the store 2. When any button is selected, the external apparatus displays an approver number input screen D14 illustrated in FIG. 20, for example. When the officer V enters the approver number on the screen D14 and enters the password, it is determined that the approval or denial of the officer V is confirmed, and the external device sends an approval signal or a denial signal in step S1510. Send to store 2.

  The teller machine 21 of the store 2 determines whether or not the approval signal of the main store 3 has been received in step S155. When the denial signal is received, the process cannot be executed, so the flow proceeds to step S156. The teller machine 21 ends the process halfway.

  It should be noted that when the denial signal is received, the processing is not terminated halfway, but the operator can correct the processing (for example, change the withdrawal amount, etc.) in the cashier 21. The flow may return to step S152. In this way, after the correction of the process, if approval of the position is necessary, the teller machine 21 transmits a request signal for the approval of the position to the head office 3 again in step S154.

  On the other hand, when the approval signal is received in step S155, the flow proceeds to step S157. The teller machine 21 continues the processing as it is and completes it. As a result, in the example described here, the withdrawal process over the limit amount can be completed in the store 2 as illustrated in the screen D15 in FIG.

  In the second embodiment, if an operator having a predetermined authority (the officer V in the above example) transmits an approval signal to the store 2 by operating an external device of the main store 3, the store 2 The office can be approved for the processing executed by the teller machine 21. With this configuration, even if the officer V is not resident in the store 2, it is possible to perform a process requiring approval of the officer's seat at the store 2 at any time. The execution of operations in the store 2 becomes smooth.

  When the officer V of the head office 3 visits the store 2 by, for example, patrol or the like, the officer's approval may be performed by operating the teller machine 21 of the store 2 by the officer V. In that case, since an operation for approving a seat in the external device of the head office 3 is not required, the teller machine 21 of the store 2 may transmit a signal for canceling the request signal for the approval of the office seat transmitted to the head office 3. . By doing so, it is no longer necessary to perform double authorization for one process, and the accuracy of the process in the money handling system 1 is enhanced, and at the same time the security is improved.

  The flow in FIG. 22 relates to a procedure for requesting approval of a seat at the time of the tightening process in the store 2 as an example of another processing related to the approval of the seat of the money handling system 1. FIG. 22 also shows a flow executed by the teller machine 21 of the store 2 and a flow executed by an external device of the main store 3. As described above, the external devices include the teller machine 31, the management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333.

  The teller machine 21 of the store 2 determines whether or not an authentication operation has been performed in step S221. Authentication in the teller machine 21 is the same as described above. If there is an authentication operation, the flow proceeds to step S222. If there is no authentication operation, the flow repeats step S221.

  In step S222, the teller machine 21 determines whether or not a tightening operation has been performed by the authenticated operator. When the tightening operation is performed, the flow proceeds to step S223. When there is no tightening operation, the flow returns to step S221.

  In step S <b> 223, the teller machine 21 transmits a request signal for the approval of the office position regarding the tightening process to the head office 3 via the network 4. Thereafter, the teller machine 21 temporarily stops the processing.

  In step S225, the external device of the main store 3 determines whether or not a request signal for approval of the office regarding the tightening process from the store 2 has been received. When the request signal is received, the flow proceeds to step S226. If no request signal has been received, the flow repeats step S225.

  For example, as shown in FIG. 23, the teller machine 31 of the head office 3 as an external device displays an icon as “branch information” on the standby screen D16 when a request for approval of a seat regarding the tightening process is received. It may be. When the officer V of the head office 3 performs an authentication operation in the teller machine 31, the determination in step S226 is YES, and the flow proceeds to step S227. When the officer V selects and operates the icon on the standby screen D16, as shown in FIG. 24, the screen D17 including the store name and status information waiting for final approval is displayed on the display operation unit 317 of the teller machine 31. Is done. The officer V, who is an operator, operates the cashier 31 to present a closing table of the store 2 or remotely clears data of the cashier 21 of the store 2.

  Then, on the screen D17, the officers V selects and operates the “confirm” button. Subsequently, on the password input screen D18 (see FIG. 25) displayed on the teller machine 31, the officer V If the personal identification number is input, the external device of the main store 3 transmits an approval signal to the store 2 in step S227. On the other hand, the officer V performs a separate operation when refusing. The external device of the main store 3 transmits a denial signal to the store 2.

  The teller machine 21 of the store 2 determines whether or not an approval signal is received in step S224, and repeats step S224 until an approval signal is received. When the approval signal is received, the tightening process is completed. The person in charge of the store 2 brings the teller machine 21 down. In addition, the person in charge of the store 2 or the like may display a final tightening table when receiving the approval signal.

  As described above, when the officer V is not resident in the store 2, the officer V can remotely perform the approval of the officer's seat, which increases convenience.

  As described above, when the officer V of the head office 3 visits the store 2, the officer V operates the teller machine 21 of the store 2 so as to approve the seat for the tightening process. It may be.

  Further, in response to a request from the store 2 to the main store 3 for approval of the seating for the closing work, the officer V of the main store 3 does not approve the individual positions, but from the store 2 to the main store 3. Then, after requesting the approval of the seat for the tightening work, when performing the tightening process of the head office 3, the office approval for the tightening process of the shop 2 may be completed together with the head office 3. With this configuration, one main store 3 improves the work efficiency in the money handling system 1 that manages a plurality of stores 2.

  Furthermore, in the flow of FIG. 22, the teller machine 21 of the store 2 waits for an approval signal transmitted from the main store 3 in step S224 after transmitting a request signal for the approval of the position in step S223. The second teller machine 21 may complete the tightening process without waiting for the approval signal after transmitting the request signal for the approval of the seat in step S223.

(Third embodiment, two-party approval)
FIG. 26 shows a flowchart according to the processing procedure in the third embodiment. The third embodiment is a form in which the approval of the area manager W of the head office 3 is requested when a process that requires the approval of a plurality of persons having a predetermined authority (so-called two-party approval) is executed in the shop 2. . Specifically, both the cashier A at the store 2 and the area manager W at the head office 3 perform the approval. Until now, since only one person in charge at the position of the cashier A or higher is stationed in the store 2, processing that requires two-party approval could not be performed in the store 2, but this With the money handling system 1 having the configuration, the area manager W of the head office 3 can perform a process requiring two-party approval even in the shop 2 by performing remote approval. The two-party approval is required, for example, when approving a non-conforming ticket or coin, when approving an error canceling of a cash machine, and when approving at the start of system use.

  FIG. 26 shows a flow executed by the teller machine 21 of the store 2 and a flow executed by an external device of the main store 3 regarding processing related to the two-party approval of the money handling system 1. As described above, the external devices include the teller machine 31, the management computer 33, the tablet terminal 331, the smartphone 332, and the PC 333.

  The teller machine 21 of the store 2 determines whether or not an authentication operation has been performed in step S261. Authentication in the teller machine 21 is the same as described above. If there is an authentication operation, the flow proceeds to step S262. If there is no authentication operation, the flow repeats step S261. Here, one of the two-party approvals is a cashier A of the store 2. Accordingly, the cashier A performs an authentication operation on the cashier 21.

  After the authentication operation, the teller machine 21 performs processing according to the operation of the operator. In step S262, the teller machine 21 determines whether or not two-party approval is necessary. If the two-party approval is unnecessary, the flow proceeds to step S269. That is, since the operator can execute and complete the process, the process is completed as it is. If it is determined in step S262 that two-party approval is necessary, the flow proceeds to step S263.

  In step S263, the teller machine 21 transmits a response request signal to the head office 3. The response request signal is a signal for requesting the response of the two-party approval, and is different from the signal requesting the approval.

  In step S2611, the external device of the head office 3 determines whether a response request signal has been received. When the response request signal has not been received, the flow repeats step S2611. When the response request signal is received, the flow proceeds to step S2612.

  In step S2612, the external device of the head office 3 determines whether an authentication operation has been performed. If there is no authentication operation, the flow returns to step S2611. When there is an authentication operation of the area manager W who can perform the two-party approval, the flow proceeds to step S2613.

  In step S2613, the external device of the main store 3 transmits a corresponding OK signal to the store 2.

  The teller machine 21 of the store 2 determines whether or not the corresponding OK signal has been received in step S264, and repeats step S264 if not received. When the corresponding OK signal is received, the flow proceeds to step S265. If the corresponding OK signal from the main store 3 is not received, the store 2 cannot proceed with the process related to the two-party approval.

  In step S265, the teller machine 21 of the store 2 executes processing according to the operation of the operator. For example, FIG. 27 is an example of a screen displayed on the display operation unit 217 of the teller machine 21 regarding the deposit processing of the non-performing ticket. When the deposit of the loss / old ticket is selected on the screen D19 in FIG. 27, a screen D20 for prompting the user to set a banknote to be deposited is displayed on the display operation unit 217 of the cashier 21 as shown in FIG. The operator performs deposit processing for the damaged ticket according to the display on the display / operation unit 217.

  When depositing a non-performing ticket, an image such as a non-performing ticket is acquired. FIG. 29 is a screen D <b> 21 that displays an image of a slipped ticket taken in by the teller machine 21. The operator selects the denomination of the bill while looking at the screen D21. When the operator selects and operates the “Confirm” button on the screen D21 in FIG. At this time, one of the two-party approval has been approved. In step S266, the teller machine 21 transmits the deposit information including the image data of the damaged ticket and the selection result and the approval request signal to the head office 3.

  In step S2614, the external device of the head office 3 determines whether an approval request signal has been received. When not received, the flow repeats step S2614, and when receiving the approval request signal, the flow proceeds to step S2615.

  In step S <b> 2615, the external device of the main store 3 executes processing according to the operation of the operator. Specifically, when the two-party approval is performed, as shown in FIG. 30, “16. Confirmation of bill face value input confirmation” is displayed on the menu screen D22 displayed on the external device (here, the teller machine 31 of the head office 3). Select operation. Thereby, the screen D23 shown in FIG. 31 is displayed on the external device. This screen D23 displays processes that require two-party approval in a list format. Processing that requires two-party approval is displayed as “unconfirmed” on the screen D23.

  When the operator selects and operates a desired item on the screen D23, a screen D24 related to the selected item is displayed on the external device of the head office 3 (see FIG. 32). This screen D24 includes an image such as a non-use ticket imaged at the cashier 21 of the store 2 and information such as the denomination selected by the cashier A at the cashier 21 of the store 2. The operator (here, the area manager W of the head office 3) confirms the contents by looking at the screen D24, and selects and approves the “approval” button if approval is to be made. The external device transmits an approval signal to the store 2 (step S2615). When the approval cannot be made, the operator transmits a denial signal to the store 2 by performing a separate operation.

  The teller machine 21 of the store 2 determines whether or not an approval signal is received in step S267. When the approval signal has not been received, the process cannot be completed, and the flow proceeds to step S268. The teller machine 21 of the store 2 ends the process halfway. The captured slip is stored in a predetermined storage unit, and the deposit information is stored as unprocessed data.

  Note that, as described above, when the denial signal is received, the flow does not end in the middle of the process, but the flow is performed in steps so that the operator can correct the process in the teller machine 21. You may make it return to S265. In this way, after correcting the process, the teller machine 21 can transmit an approval request signal to the head office 3 once again in step S266.

  In the head office 3, the area manager W may correct the selection of the denomination and the like by selecting and operating the “correction” button on the screen D24. In this case, a signal requesting two-party approval for the corrected content is transmitted from the main store 3 to the store 2.

  When the approval signal is received in step S267, the flow proceeds to step S269. As a result, the “Done” button can be selected and operated on the screen D25 (see FIG. 33) displayed on the display operation unit 217 of the teller machine 21. When the operator selects and operates the “Done” button, the process is completed. Thereafter, the teller machine 21 transmits the record information to the head office 3 in step S2610.

  In step S2616, the external device of the main store 3 (here, the management computer 33 of the main store 3) receives the record information from the store 2 and stores it.

  In the cashier 21, log data is stored in the storage unit 2110 after the processing is completed, and this log data includes two persons, a cashier A in charge of the store 2 and an area manager W in the main store 3. The approval is stored, and the receipt output from the printer 216 is also printed to indicate that the approval is a two-party approval by the person in charge A at the store 2 and the area manager W at the head office 3.

  In step S2616, the information stored in the head office 3 also stores the fact that the approval is made by the person in charge A of the store 2 and the area manager W of the head office 3 in the same manner.

  In the third embodiment, a person who has a predetermined authority (in the above example, the person in charge A of the store 2) operates the teller machine 21, and the area manager W of the head office 3 operates an external device. Thus, two-party approval can be performed between the store 2 and the main store 3. With this configuration, even if a plurality of persons having a predetermined authority are not resident in the store 2, a process that requires two-party approval can be performed at any time in the store 2. The execution of operations in the store 2 becomes smooth.

  In the store 2, when the person in charge B or C performs processing by operating the cashier 21, the cashier A in the store 2 operates the cashier 21, so In addition to performing one approval, the area manager W of the head office 3 may perform the approval as described above.

  In addition, when the person in charge B or C performs processing by operating the teller machine 21 in the store 2, the two-party approval is obtained by receiving approval from the officer V of the head office 3 and the area manager W, respectively. It is good.

  26, after the main store 3 transmits the corresponding OK signal to the store 2 in step S2613 of the flow in FIG. 26, the image taken by the monitoring camera 25 may be transmitted to the main store 3 in the store 2. In particular, the image may be an image obtained by photographing an operator who is operating the teller machine 21 of the store 2. By doing so, the area manager W of the main store 3 can remotely perform the process related to the two-party approval while grasping the situation around the teller machine 21 of the store 2.

  Further, when performing two-party approval, a call function between the store 2 and the main store 3 may be added. By doing so, it is possible to smoothly and appropriately execute a process that requires two-party approval.

  The first embodiment, the second embodiment, and the third embodiment described above can be combined with each other.

1 Money handling system 21 Teller machine (money handling equipment)
210 processing unit 218 authentication unit (first authentication unit)
219 communication unit (first communication unit)
25 Surveillance camera (imaging means)
318 Authentication unit (second authentication unit)
31 Teller machine (external device)
319 Communication unit (second communication unit)
33 Management computer (external device)
331 Tablet terminal (external device)
332 Smartphone (external device)
333 PC (external device)

Claims (14)

A money handling apparatus including a processing unit that performs processing related to money, a first authentication unit that authenticates an operator, and a first communication unit that communicates with the outside;
A second authentication unit for authenticating an operator and a second communication unit for communicating with the money handling apparatus, and in a place different from the facility where the money handling apparatus is installed An existing external device,
The first communication unit transmits, to the external device, a request signal for requesting approval regarding processing executed by the processing unit in response to an operation of the money handling device by the operator.
The second communication unit receives the request signal from the money handling apparatus and transmits an approval signal or a denial signal to the money handling apparatus in response to an operation of the external device by the operator. . The processing unit performs a specific process executable by an operator having a predetermined authority based on an authentication result of the first authentication unit, while an operator who does not have the predetermined authority performs the specific process. To make it impossible
The first communication unit transmits, to the external device, a request signal for requesting approval to temporarily grant the authority to execute the specific process to an operator who does not have the predetermined authority. ,
The second communication unit receives the request signal, and receives an approval signal for approving temporary grant of the authority or a denial signal for denial in response to the operator operating the external device. , Transmit to the money handling apparatus,
The money processing system according to claim 1, wherein the processing unit executes the specific processing by an operator who is temporarily given the authority when receiving the approval signal from the external device.   The first communication unit transmits a request signal for requesting approval to temporarily grant the authority to execute the specific process to the external device before starting the specific process. Money handling system.   The first communication unit has authority to execute the specific process in response to an operation of the money handling apparatus by an operator having the predetermined authority based on an authentication result of the first authentication unit. The money processing system according to claim 2 or 3, wherein a request signal for requesting approval to be temporarily given to an operator having no authority is transmitted to the external device. The first communication unit transmits, to the external device, a second request signal for requesting approval to execute the specific process in response to an operation of the money handling apparatus by an operator who does not have the predetermined authority.
The second communication unit receives both the request signal and the second request signal, and approves the temporary grant of the authority according to the operation of the external device by the operator, Or the money processing system of Claim 4 which transmits the denial signal to deny to the said money processing apparatus. The money handling apparatus is configured to store money in the apparatus,
The processing unit performs a confirmation process for confirming a storage amount of money in the apparatus after an operator who does not have the predetermined authority performs the specific process based on a temporary authority,
The money processing system according to any one of claims 2 to 5, wherein the first communication unit transmits information including a result of the confirmation process after the specific process is performed to the external device. The processing unit is configured to perform a second specific process that requires the approval of an operator having a predetermined authority,
The first communication unit transmits a request signal for requesting approval of an operator having the predetermined authority to the external device with respect to the second specific process,
The second communication unit receives the request signal and performs the second specifying process according to an operation of the external device by an operator having the predetermined authority based on an authentication result of the second authentication unit. The money processing system according to any one of claims 1 to 6, wherein an approval signal for approval or a denial signal for denial is transmitted to the money handling apparatus.   The money handling apparatus operates when the operator having the predetermined authority based on the authentication result of the first authentication unit operates the money handling apparatus so as to approve the second specific process. The money processing system according to claim 7, wherein the request signal transmitted to the external device is canceled. The processing unit is configured to perform a third specific process having a predetermined authority and requiring approval of a plurality of persons,
The first communication unit transmits a request signal requesting approval of at least one person having the predetermined authority with respect to the third specific process to the external device,
The second communication unit receives the request signal and performs the third specifying process in response to an operation of the external device by an operator having the predetermined authority based on an authentication result of the second authentication unit. The money processing system according to any one of claims 1 to 8, wherein an approval signal for approval or a denial signal for denial is transmitted to the money handling apparatus.   When the operator having the predetermined authority based on the authentication result of the first authentication unit operates the money handling apparatus to approve the third specific process, the plurality of persons The money handling system according to claim 9, wherein the operation is accepted as one of approvals.   The money processing system according to any one of claims 1 to 10, wherein the first communication unit transmits a record related to the processing to the external device after performing the processing. Comprising imaging means for imaging an operator who operates the money handling apparatus;
The money processing system according to claim 1, wherein the first communication unit transmits an image captured by the imaging unit to the external device. A money handling apparatus that is installed in a predetermined facility and that communicates with an external device that exists in a place different from the predetermined facility,
A processing unit for processing money,
An authentication unit for authenticating the operator;
A communication unit for communicating with the external device,
The communication unit transmits, to the external device, a request signal for approval regarding processing executed by the processing unit in response to an operation by an operator, and an approval signal or a denial signal from the external device in response to the approval request. Receive
The money processing apparatus, wherein the processing unit completes the processing on condition that the approval signal is received. A processing method of a money handling system comprising a money handling device installed in a predetermined facility and an external device existing in a place different from the predetermined facility,
The money handling apparatus transmits a request signal for requesting approval regarding processing executed by the money handling apparatus to the external device in response to an operation of the money handling apparatus by an operator.
The external device receives the request signal and, in response to an operation of the external device by an operator, transmits an approval signal or a denial signal for an approval request to the money handling device,
A processing method of a money handling system, wherein the money handling device completes the process on condition that the approval signal is received.

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