JP2018049537A - Commodity purchase support system, commodity purchase support device, affiliated store device, and commodity purchase support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a commodity purchase support system, a commodity purchase support device, an affiliated store device, and a commodity purchase support method that allow commodity purchasers to purchase commodities without providing stores with their personal information.SOLUTION: When a member of a credit card purchases a commodity at a credit card affiliated store, a card company server 1 obtains member identification information for identifying the member and affiliated store identification information for identifying the affiliated store from a member terminal 2, and identifies a credit card number of the member and an affiliated store ID of the affiliated store on the basis of the member identification information and the affiliated store identification information. Then, the card company server 1 generates an affiliated store-based member ID capable of identifying the member at each affiliated store on the basis of the credit card number and the affiliated store ID, and transmits it to an affiliated store terminal 3.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a product purchase support system, a product purchase support device, a member store device, and a product purchase support method for supporting the purchase of various products.

  In recent years, online shopping using the Internet has rapidly spread. In such online shopping, the user needs to provide personal information such as his / her name, address, and telephone number to the online shop. If you wish to pay by credit card, you must also provide personal information such as the card number and expiration date of the credit card. The necessity of providing personal information in this way is one factor that makes users reluctant to purchase products through online shopping.

  In the situation as described above, various systems that can eliminate the provision of personal information have been proposed. For example, Patent Literature 1 includes a user management device that manages personal information of each of a plurality of user terminal devices and issues temporary information including temporary user information and temporary authentication information in response to a request from each user terminal device. An online shopping system is disclosed in which user authentication between each user terminal device and each net store device is performed using the temporary information. In this online shopping system, the user terminal device presents temporary information to the network store device, the network store device transfers the temporary information to the user management device and requests user authentication, and the user management device responds to the request. User authentication is executed based on the temporary information. Since user authentication is performed by such processing, in the case of this online shopping system, it is possible to purchase a product without providing personal information to the online store apparatus.

  In addition, in the case of a shopping mall configured by opening a plurality of online shops, the user needs to provide personal information to the shopping mall operator, but each online shop opening in the shopping mall There is often no need to provide personal information to shops. Even in this case, since the risk of leakage of personal information is reduced, the use of online shopping can be promoted.

JP 2006-155502 A

  By the way, each store may provide a point service that gives users points according to purchases of goods in anticipation of a sales promotion effect. In order to effectively prevent such illegal use of the point service, it is necessary to identify the individual of the user. Therefore, in order to receive application of the point service, the user often has to provide personal information such as name and contact information to the store side. However, in the case of the above-described conventional online shopping system, since the store side cannot identify the individual of the user, even if the store has a point service, the point service is applied to the user. There was a problem that it was difficult. This is also the case with the shopping malls described above, because each store has not acquired the user's personal information even if each store has its own point service apart from the point service of the shopping mall. It is difficult to apply the unique point service to the user.

  Such a problem is not limited to the case of online shopping, and the same applies to shopping at an actual store. In other words, in shopping at an actual store, it is possible for a user to purchase a product without providing personal information to the store side. However, if personal information is not provided in this way, There was an inconvenience that it was difficult to use the service.

  The present invention has been made in view of such circumstances, and its main purpose is that the user enjoys various services such as point service at the store without providing the user's personal information to the store. An object is to provide a product purchase support system, a product purchase support device, and a product purchase support method.

  The present inventors pay attention to the fact that credit card members register their personal information with a credit card company, and by using this personal information, each member becomes a credit card member store. On the other hand, the present inventors have found that it is possible to purchase products without providing their own personal information and enjoy services unique to each member store. Based on this knowledge, the present inventors obtained the following invention.

  A merchandise purchase support system according to one aspect of the present invention includes a credit card card company server and a member store apparatus provided on a credit card member store side, and purchases a product by a member of the credit card in the member store. In the supporting product purchase support system, the card company server stores a member information storage unit that stores member information including a credit card number and member store information that stores member store information including a member store ID of a member store of the credit card. Membership member-specific member ID generation means for generating a member ID for each member store that can specify a member for each member store based on the credit card number of each credit card and the member store ID of each member store, and a member store When a member purchases a product at a member, the member device that identifies the member from the member device provided on the member side Specific information acquisition means for acquiring information and member store specific information for specifying the member store, and a member's credit card number specified by the member specification information acquired by the specific information acquisition means in the member information storage unit The credit card number specifying means for specifying based on the stored member information and the member store ID of the member store specified by the member store specifying information acquired by the specification information acquiring means are stored in the member store information storage unit. Based on the member store ID specifying means specified based on the stored member store information, the credit card number specified by the credit card number specifying means and the member store ID specified by the member store ID specifying means, The member ID for each member store generated by the member ID generating means for each member store is transmitted to the member store device. A purchase history information storage unit that stores purchase history information including the member ID by member store received when the member ID by member store is received from the card company server. It is characterized by comprising.

  A merchandise purchase support apparatus according to an aspect of the present invention includes a member information storage unit that stores member information including a credit card number, and a member store information storage that stores member store information including a member store ID of a member store of the credit card. A member ID for each member store that generates a member ID for each member store based on the credit card number of each credit card and the member store ID of each member store; Specific information acquisition means for acquiring member specifying information for specifying the member and member store specifying information for specifying the member store from a member device provided on the member side when the member purchases the product; The member's credit card number specified by the member specifying information acquired by the specifying information acquisition means is stored in the member information stored in the member information storage unit. The member store information stored in the member store information storage unit is the credit card number specifying means to be specified and the member store ID of the member store specified by the member store specifying information acquired by the specification information acquiring means. Based on the member store ID specifying means specified based on the credit card number specified by the credit card number specifying means and the member store ID specified by the member store ID specifying means, the member ID generation by member store Transmitting means for transmitting the member ID for each member store generated by the means to a member store apparatus provided on the member store side.

  In the above aspect, on the basis of the privilege information received from the member store device, generating means for generating member-specific member store-specific privilege information indicating member store-specific privileges granted to members by each member store, and the generation The information processing apparatus may further include providing means for providing the member apparatus with the member-specific member store-specific privilege information generated by the means.

  Further, in the above aspect, the member information storage unit stores member information including a use point given to a member in accordance with the use of a credit card, and the providing means provides the member-specific member store-specific privilege information. In addition, information indicating a use point included in the member information stored in the member information storage unit may be provided to the member device.

  Further, in the above aspect, exchange means for exchanging the use points included in the member information with a member store-specific privilege at a predetermined rate, and information indicating the member store-specific privilege generated by the exchange means for the member device You may further provide the 2nd provision means to provide.

  In the aspect, the member information storage unit stores member information including member attributes, and the member store-specific member ID generation unit is included in the member information stored in the member information storage unit. The member ID for each member store may be generated so that the attribute of the member to be identified can be identified. In this case, the attribute is preferably at least one of a member's gender, age group, residential area, and birth month.

  The member store apparatus according to one aspect of the present invention is a member store apparatus provided on the member store side of a credit card, which is communicably connected to the commodity purchase support apparatus according to the above aspect. When receiving the store-specific member ID, based on the purchase history information storage unit storing the purchase history information including the received member store-specific member ID, and the purchase history information storage stored in the purchase history information storage unit, Benefit information generating means for generating privilege information related to member store-specific benefits granted to a member specified by a member ID by member store, and privilege information generated by the privilege information generating means to the product purchase support device And a privilege information transmitting means for transmitting.

  Further, a member store apparatus according to one aspect of the present invention is a member store apparatus provided on the member store side of a credit card, which is communicably connected to the commodity purchase support apparatus according to the above aspect. Based on the purchase history information storage unit that stores the purchase history information including the received member ID by member store and the purchase history information storage stored in the purchase history information storage unit when receiving the member ID by member store Privilege information generating means for generating privilege information related to the member store-specific privilege given to the member specified by the member ID by member store, and the privilege purchase information generated by the privilege information generating means is the product purchase support. The member store exchanged when the privilege information transmission means to be sent to the device and the use points given to the member according to the use of the credit card are exchanged for the member store-specific privilege Characterized in that it comprises a receiving means for receiving exchange information indicating the benefits from the product purchase support apparatus.

  A merchandise purchase support method according to one aspect of the present invention includes a member information storage unit that stores member information including a credit card number, and a member store information storage that stores member store information including a member store ID of a member store of the credit card. In a merchandise purchase support method that supports the purchase of merchandise by a credit card member at a member store using a card company server comprising a department, provided on the member side when the member purchases a product at the member store Obtaining the member identification information for identifying the member and the member store identification information for identifying the member store from the obtained member device, and the member's credit card number identified by the acquired member identification information. The step of specifying based on the member information stored in the storage unit and the member store specified by the acquired member store specifying information A step of specifying a member store ID based on member store information stored in the member store information storage unit, and a member store capable of specifying a member for each member store based on the specified credit card number and member store ID. The method includes generating a separate member ID and transmitting the generated member store-specific member ID to a member store apparatus provided on the member store side.

  According to the product purchase support system, product purchase support device, member store device, and product purchase support method according to the present invention, it is not necessary for a credit card member to provide personal information to the store side when purchasing a product.

The block diagram which shows the structure of the goods purchase assistance system which concerns on embodiment of this invention, and its communication destination. The block diagram which shows the structure of the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member database provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member store database provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member database classified by member store provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the sales database provided in the card company server which concerns on embodiment of this invention. The flowchart which shows the procedure of the merchandise purchase assistance process performed with the card company server which concerns on embodiment of this invention, a member store terminal, and a member terminal. The flowchart which shows the procedure of the merchandise purchase assistance process performed with the card company server which concerns on embodiment of this invention, a member store terminal, and a member terminal. The flowchart which shows the procedure of the dispatch assistance process performed by the card company server and delivery agent terminal which concern on embodiment of this invention. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal.

  Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. In addition, each embodiment shown below illustrates the method and apparatus for actualizing the technical idea of this invention, Comprising: The technical idea of this invention is not necessarily limited to the following. Absent. The technical idea of the present invention can be variously modified within the technical scope described in the claims.

(Embodiment 1)
[Composition of product purchase support system]
FIG. 1 is a block diagram showing a configuration of a product purchase support system and its communication destination according to an embodiment of the present invention. The merchandise purchase support system of the present embodiment is constituted by the card company server 1 in FIG. 1 and a plurality of member store terminals 3, 3,. The card company server 1 is a computer system operated by a credit card company, and is provided on the credit card member side in addition to the member store terminals 3, 3,... Provided on the credit card member store side. , And the delivery terminal 4, 4, etc. provided on the courier side that delivers the product purchased by the member via the communication network 101 such as the Internet. It is connected. The member terminals 2, 2,... Are composed of devices having communication functions such as personal computers, mobile phones, and tablet terminals. Further, the courier terminals 4, 4,... Are constituted by devices having communication functions such as portable terminals carried by each person in charge of the courier.

  The member store terminals 3, 3,... Are configured by a device such as a personal computer, for example, and are operated by a person in charge at each member store. Each member store has an online shop on the Internet, and each member purchases products on the online shop. In the present embodiment, each online shop is operated by the member store terminal 3 using a domain acquired independently by each member store. However, other forms may be used, and for example, an online shop may be provided when a member store opens in a shopping mall. In this case, the online shop is operated by a computer on the shopping mall side different from the member store terminal 3. Even when a member store independently acquires a domain and operates an online shop, the online shop may be operated by another computer instead of the member store terminal 3.

[Card company server configuration]
The detailed configuration of the card company server 1 described above will be described below.
FIG. 2 is a block diagram showing a configuration of the card company server 1 according to the embodiment of the present invention. As shown in FIG. 2, the computer (card company server) 1 includes a CPU 11, a ROM 12, a RAM 13, a hard disk 14, and a communication interface (I / F) 15, and these CPU 11, ROM 12, RAM 13, hard disk 14, and The communication I / F 15 is connected by a bus 16.

  The CPU 11 executes various computer programs loaded in the RAM 13. Thereby, the computer 1 functions as the card company server 1 of the present embodiment.

  The ROM 12 is configured by a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), an EEPROM (Electrically Erasable PROM), or the like, and a computer program executed by the CPU 11 and data used for the execution. Is remembered.

  The RAM 13 is configured by SRAM, DRAM, or the like. The RAM 13 is used for reading out various computer programs stored in the hard disk 14. Further, it is also used as a work area for the CPU 11 when the CPU 11 executes various computer programs.

  The hard disk 14 is preinstalled with various computer programs to be executed by the CPU 11 such as an operating system and application programs, and data used for executing the computer programs. The hard disk 14 also has a member database (DB) 14A for storing member information regarding credit card members, a member store database (DB) 14B for storing member store information regarding member stores of the credit card, and a later description. This is generated when a member identified by a member store member database (DB) 14C storing member information by member store including a member ID by member store and a member ID by member store purchases a product. A sales database (DB) 14D in which sales information is stored is provided. Details of these databases will be described later.

  In addition, a multitask operating system such as Windows (registered trademark) manufactured and sold by Microsoft Corporation is installed in the hard disk 14. In the following description, it is assumed that various computer programs operate on the operating system.

  The communication I / F 15 is an interface device for the card company server 1 to communicate with an external device via each communication network such as the Internet 101. The card company server 1 transmits / receives various data to / from the member terminals 2, 2,..., The member store terminals 3, 3,. I do.

Details of each database provided in the hard disk 14 will be described below.
(A) Member DB 14A
FIG. 3 is a diagram showing an example of the layout of the member DB 14A provided in the card company server 1 according to the embodiment of the present invention. As shown in FIG. 3, the member DB 14A includes a card number field 111 for storing a credit card number of a credit card used by the member, a member ID field 112 for storing a member ID for identifying the member, and the member's name. Name field 113, address field 114, telephone number field 115, date of birth field 116, and points given in accordance with the use of a credit card (hereinafter referred to as a credit card). At least a card point field 117 in which “card point” is stored. In addition, the member's gender, work place, working years, annual income, borrowing status, and the like are stored in the member DB 14A. The member information stored in the member DB 14A is generated at the time of member registration and updated as appropriate. As described above, the member information includes personal information of the member such as a card number, name, address, telephone number, and date of birth.

(B) Member store DB14B
FIG. 4 is a diagram showing an example of the layout of the member store DB 14B provided in the card company server 1 according to the embodiment of the present invention. As shown in FIG. 4, the member store DB 14B includes a member store ID field 121 in which a member store ID for identifying a member store is stored, a store name field 122 in which a store name that is the name of the member store is stored, It has at least an address field 123 and a telephone number field 124 in which store addresses and telephone numbers are stored, respectively, and an exchange rate field 125 in which point exchange rates are stored. Here, the point exchange rate is an exchange rate when the above-mentioned card points are exchanged for points of the point service when the member store has an original point service. The member store information stored in the member store DB 14B is generated at the time of member store registration and is updated as appropriate.

(C) Member DB14C by member store
FIG. 5 is a diagram showing an example of the layout of the member DB 14C for each member store provided in the card company server 1 according to the embodiment of the present invention. The member store member ID stored in the member store member DB 14C is an ID generated based on the member's credit card number and the member store ID of the member store used by the member, as will be described later. This member store-specific ID is information that can specify a member for each member store, and therefore, even for the same member, the member store ID is different for each member store. The member ID for each member store does not include personal information such as a member's credit card number and name. Therefore, even if the member store acquires the member ID for each member store, the member's personal information is not obtained.

  As shown in FIG. 5, the member DB 14C for each member store has a member ID field 131 for each member store in which the member ID for each member store is stored, and the card number of the credit card used by the member identified by the member ID for each member store. Is stored in the card number field 132, the member store ID field 133 in which the member store ID of the member store identified by the member ID of each member store is stored, and is given to the member by the point service unique to the member store. At least a member store point field 134 for storing the points (hereinafter referred to as “member store specific points”), and an expiration date field 135 for storing the member store point expiration date. The member store member information stored in the member store member DB 14C is generated by a product purchase support process described later, and is registered in the member store member DB 14C.

(D) Sales DB 14D
FIG. 6 is a diagram showing an example of the layout of the sales DB 14D provided in the card company server 1 according to the embodiment of the present invention. The sales ID stored in the sales DB 14D is an ID for identifying the sales when the member store sells the product to the member, as will be described later. Thus, since the sales ID is an ID for identifying each sales, even if the same member store sells the product to the same member, a different sales ID is generated for each.

  As shown in FIG. 6, in the sales DB 14D, the sales ID field 141 in which the sales ID is stored, the member ID field 142 in the member store that stores the member ID of the member who purchased the product, and the sales are performed. It has at least a sales date field 143 in which the date is stored, and a product field 144 and an amount field 145 in which information such as a product name for identifying a sold product and its amount are stored. The sales information stored in the sales DB 14D is generated by a product purchase support process described later, and is registered in the sales DB 14D.

[Operation of product purchase support system]
Next, the operation of the product purchase support system according to the present embodiment configured as described above will be described with reference to a flowchart and the like. The main processing executed in the product purchase support system of the present embodiment includes (1) product purchase support processing for supporting purchase when a member purchases a product at a member store, and (2) purchased There are a shipment support process for supporting the shipment when the product is shipped, and (3) a point confirmation process for confirming the points held by each member. Details of each of these processes will be described below.

(1) Product Purchase Support Processing FIGS. 7A and 7B are flowcharts showing the procedure of product purchase support processing executed by the card company server 1, the member store terminal 3, and the member terminal 2. A member who wishes to purchase a product in an online shop of a member store uses the member terminal 2 to access the member store terminal 3 that operates the online shop. Thereafter, the member terminal 2 transmits a product information request for requesting information about each product to the member store terminal 3 in response to an instruction from the member (S101). This product information request does not include the member's personal information.

  When the merchant terminal 3 receives the merchandise information request transmitted from the member terminal 2 (S201), the merchant terminal 3 stores merchandise information including the contents of the various merchandise handled in the shop (description, image, price, etc.). It transmits to the member terminal 2 (S202).

  When the member terminal 2 receives the product information transmitted from the member store terminal 3 (S102), the member terminal 2 displays the contents of various products on the screen based on the product information and prompts the member to instruct the product purchase. . When the member terminal 2 receives an instruction to purchase a product, the member terminal 2 does not send information to the card company server 1 but to the card company server 1 (hereinafter, “ A message indicating that the “purchase request information”) is transmitted is displayed on the screen. As a result, the member understands that the subsequent processing is performed not by the online shop but by the credit card company.

  When there is a product that the member desires to purchase, the member specifies the product and inputs the purchase request information to the member terminal 2. This purchase request information includes information for specifying a product and an online shop (member store), the purchase price of the product, and the like. In addition to the purchase request information, the member inputs member specifying information for logging in to the system operated by the card company server 1 to the member terminal 2. This member specifying information includes information necessary for specifying a member, such as a credit card number or a member ID. The member terminal 2 that has received these inputs transmits the purchase request information and the member specifying information to the card company server 1 (S103).

  When the card company server 1 receives the purchase request information and the member identification information transmitted from the member terminal 2 (S301), the card company server 1 first authenticates the member based on the member identification information and the member information stored in the member DB 14A. If authentication is not possible, information indicating that fact is transmitted to the member terminal 2 and the process is terminated. Hereinafter, a case where the member authentication is successful will be described.

  The card company server 1 extracts the member store ID of the member store from the member store DB 14B based on the information for specifying the member store included in the purchase request information, and the member store ID and the member DB 14A. The member ID for each member store is generated on the basis of the member's credit card number stored in (S302). In this case, the card company server 1 generates an arbitrary character string that is different for each combination of the member store ID and the credit card number as the member ID for each member store. The card company server 1 registers the member information by member store obtained by associating the member ID by member store generated in this way with the member store ID and the credit card number in the member DB 14C by member store. (S303). If the member ID for each member store has already been generated for the combination of the member and the member store, the process proceeds to S304 without executing S302 and S303.

  Next, the card company server 1 generates a sales ID related to the current product purchase (S304), and is obtained by associating the sales ID with the member ID by member store, the sales date, the purchase price, and the like. Sales information is registered in the sales DB 14D (S305). In this case, the card company server 1 generates an arbitrary character string that differs for each sale as a sales ID. By registering sales information in the sales DB 14D in this way, the sales are approved by the credit card company. If the purchase price of the product exceeds the credit card limit, the card company server 1 determines that the purchase of the product is not possible, and transmits information to that effect to the member terminal 2 And then terminate the process. Here, since it is determined that the product can be purchased, the sales ID is generated and registered in the sales DB 14D.

  The card company server 1 transmits purchase acceptance information indicating that the purchase of the product has been accepted to the member terminal 2 (S306). When the member terminal 2 receives the purchase acceptance information (S104), the member terminal 2 displays on the screen acceptance completion information indicating that the purchase acceptance is completed (S105). Thereby, the member can confirm that acceptance of purchase is completed.

  Further, the card company server 1 identifies the sales information registered in the sales DB 14D in S305, that is, the sales information including the member ID and sales ID for the current merchandise purchase, by the member ID for each member store. To the member store terminal 3 of the member store (S307).

  When the member store terminal 3 receives the sales information transmitted from the card company server 1 (S203), the member store terminal 3 generates information including the member ID for each member store and the sales ID included in the sales information as sales history information (S204). This is registered in the database (S205). The member store can identify the member who purchased the product this time by using the member ID for each member store included in the sales history information. Therefore, it is possible to provide members with various services that are independently provided by member stores without receiving personal information of the members separately. For example, when a member store has a point service that grants a member-specific point according to the purchase price to a member, the member store terminal 3 extracts sales history information from the database based on the member ID of the member store. By doing so, it is possible to grasp the purchase amount of the member identified by the member ID of the member store, so that it becomes possible to give the point by member store without receiving provision of personal information.

  When the member store-specific points are given to each member by the member store's own point service as described above, the member store terminal 3 displays the member store member ID of the member and the member store given to the member. Information including another point is transmitted to the card company server 1. This information is generated by the member store terminal 3 based on the contents of the sales history information. If an expiration date is set for the member store point, the expiration date is also transmitted. Receiving this, the card company server 1 stores the member store specific points included in the information in the member store specific point field 134 of the member store specific member DB 14C. If an expiration date is set for the member store point, the expiration date is stored in the expiration date field 135. By executing such processing, the card company server 1 can manage the points owned by each member in the point service provided independently by each member store.

  The member store terminal 3 outputs the information including the above-mentioned member store-specific points to a paper medium, and the paper medium is shipped together with the product, so that the member stores the information about the member store-specific points. You may tell the member.

(2) Shipping support processing After the purchase of a product is accepted as described above, the member store packs the product and requests the delivery company to ship the product. At this time, the member store uses the member store terminal 3 or the like to convert the sales ID related to the product into a two-dimensional bar code and attach it to the shipping slip, and passes the shipping slip to the courier. Although a two-dimensional barcode is used here, the sales ID may be converted into another method such as a one-dimensional barcode, or the sales ID itself may be affixed to the shipping slip. The following shipping support process is performed using this shipping slip.

FIG. 8 is a flowchart showing the procedure of the shipping support process executed by the card company server 1 and the delivery company terminal 4.
The delivery company that has received the above-mentioned delivery slip holds the two-dimensional barcode attached to the delivery slip over the barcode reader provided in the delivery company terminal 4. As a result, the delivery company terminal 4 reads the two-dimensional barcode (S401), and transmits the sales ID recognized thereby to the card company server 1 (S402).

  When the card company server 1 receives the sales ID transmitted from the delivery company terminal 4 (S501), the card company server 1 extracts the sales information including the sales ID from the sales DB 14D (S502). Here, when the sales information including the sales ID is not stored in the sales DB 14D, the sales ID is not correct information, so the card company server 1 sends information indicating that to the courier terminal 4. To the end of the process. In the following, description will be continued assuming that sales information has been successfully extracted.

  The card company server 1 extracts member information for each member store including the member ID for each member store from the member DB for each member store 14C using the member ID for each member store included in the sales information extracted in S502 (S503). Further, the member information including the credit card number is extracted from the member DB 14A using the credit card number included in the extracted member information by member store (S504). As a result, information necessary for shipping the product such as the name and address of the member to whom the product is sent is obtained.

  Next, the card company server 1 generates destination information indicating the destination of the product using the acquired member's name and address (S505), and transmits it to the delivery company terminal 4 (S506). When the delivery company terminal 4 receives the destination information transmitted from the card company server 1 (S403), the delivery company terminal 4 confirms that the destination label indicating the name and address of the member indicated in the destination information and the receipt of the product are stored. The product receipt slip shown is output (S404). The courier delivers the merchandise receipt slip output by the courier terminal 4 to the member store and also attaches the output destination label to the packaged merchandise. Here, only the sales ID and the like are described in the product custody slip, and personal information such as the member's name and address is not described. Therefore, the member's personal information is not known to the member store. Thereafter, the same shipping process as in the normal case is performed, and the product is delivered to the member. As described above, in the present embodiment, merchandise can be shipped without notifying the member store side of personal information such as a member's name and address.

(3) Point Confirmation Process Each member can confirm the points he / she owns by accessing the card company server 1 using the member terminal 2. There are two types of points: card points granted to each member by the credit card company according to the amount of credit card usage, etc., and points by member store that are given to each member by a member store's own point service. There is. In the point confirmation process described below, these two types of points can be confirmed simultaneously.

  A member who wishes to confirm the points he owns accesses the card company server 1 using the member terminal 2. At this time, information necessary for specifying a member such as a credit card number or a member ID is passed to the card company server 1. The card company server 1 identifies a member using this information, and extracts member information relating to the member from the member DB 14A. This member information includes card points given by a credit card company. Therefore, the card company server 1 can know the card points held by the member by referring to the member information. Further, the card company server 1 extracts member information by member store related to the member from the member DB 14C by member store using the credit card number of the member. This member information by member store includes a member store point and its expiration date. Therefore, the card company server 1 can know the member store-specific points held by the member and the expiration date by referring to the member store member information.

  The card company server 1 transmits various information including each point acquired as described above to the member terminal 2 based on an instruction from each member. Hereinafter, the details of the point confirmation processing will be described with reference to an example of the screen when the member terminal 2 displays the information transmitted from the card company server 1 on the display unit in this way.

  FIG. 9A is a diagram illustrating an example of a screen displayed on the display unit of the member terminal 2 when accessing the card company server 1. As shown in FIG. 9A, this screen 1001 shows the items that the member wishes to confirm, such as “Available amount inquiry”, “Usage details inquiry”, and “My points”. A check box for selecting is shown. When the member wishes to confirm the member store-specific points that he / she owns, the member checks a check box provided in association with “My Points” and then clicks a transmission button 1002. Thereby, the card company server 1 is instructed to obtain a member store-specific point held by the member. At this time, the card company server 1 acquires the member store-specific points and card points related to the member as described above, and transmits information including the acquired member store-specific points and card points to the member terminal 2. To do. Based on this information, the member terminal 2 displays a screen 2001 shown in FIG. 9B on the display unit.

  As shown in FIG. 9B, the screen 2001 shows the name of each member store that the member has used, the point by member store related to the member store, and the expiration date. By referring to these pieces of information, the member can grasp the member-specific points owned by the member for each member store. In addition, since the member can also know the expiration date of each member store's points, it is possible to examine which member store can purchase the member store's points effectively, etc. Can be prevented.

  In this screen 2001, card points are shown together with member store points. By referring to each member store point and card point, the member can consider which member store should be used in consideration of the card point. For example, in the case where the card points are relatively small, it is possible to consider that the proportion of points in the payment amount should be increased by using a member store having a relatively large number of points by member store.

  Further, this screen 2001 is provided with a check box for selecting a point for each member store. Members decide whether or not to redeem their own card points for member store-specific points, and if so, check the check box provided in association with the target member store-specific points. . Thereafter, the member clicks a button 2002 for instructing the appropriation to My Points. As a result, the card company server 1 is instructed to send a reference information transmission request for considering the exchange of points.

  When the card company server 1 receives the instruction of the reference information transmission request, the card company server 1 extracts the member store information of the selected member store from the member store DB 14B, and exchanges points set in advance for the member store. Get rate. Then, the card company server 1 transmits information including the exchange rate to the member terminal 2. Based on this information, the member terminal 2 displays a screen 3001 shown in FIG. 9C on the display unit.

  As shown in FIG. 9C, the screen 3001 shows the conversion rate of the card point and the point related to the member store selected by the member, and further inputs the name of the member store and the card point to be exchanged. An input field 3002 is shown. The member refers to these pieces of information, and inputs the value of the card point to be exchanged in the input field 3002 within the range of the possessed card points. Thereafter, the member clicks the send button 3003. Thereby, a point exchange request is instructed to the card company server 1.

  When the card company server 1 receives the point exchange request instruction, the card company server 1 calculates the member store-specific points after the exchange using the above exchange rate, and stores the information including the member store-specific points and the card points after the exchange. It transmits to the member terminal 2. Based on this information, the member terminal 2 displays a screen 4001 shown in FIG. 9D on the display unit.

  As shown in FIG. 9D, the screen 4001 shows the name of the member store, the points for each member store before and after the replacement, and the card points after the replacement. The member can confirm that the points have been exchanged by referring to these pieces of information.

  After the processing as described above is performed, the card company server 1 notifies the member store point after the exchange to the member store of the member store that owns the member store point and the member store point. Information including the separate member ID is transmitted to the member store terminal 3 associated with the member store. Thereby, the member store can manage the latest point by member store for each member ID by member store. Further, the card company server 1 updates the card points in the member DB 14A and the member store specific points in the member store specific member DB 14C, and holds the latest information.

  As described above, in the case of the present embodiment, the member can purchase a product without providing personal information to the member store, and can further enjoy the point by member store. This reduces the risk of personal information leakage and improves the convenience for members. In addition, there is an advantage that member stores are freed from complicated work such as strictly managing personal information of members.

(Embodiment 2)
The product purchase support system according to the first embodiment is a system when a member purchases a product at an online shop of each member store. On the other hand, the product purchase support system according to the second embodiment is different from each member store. This is a system when a member purchases a product in an actual store.

  In the case of this embodiment, a member carries the member terminal 2 which is a smart phone, for example, visits the actual store of a member store, and selects the goods to purchase. At that time, the member terminal 2 transmits the purchase request information and member identification information related to the selected product to the card company server 1 by executing an application installed in advance. This process corresponds to S103 in the flowchart shown in FIG. 7A. Thereafter, the product purchase support process is performed in the same manner as in the first embodiment, and the purchase of the product is completed.

  Even in the case of this embodiment, the member store side can acquire the member ID for each member store of the member who is the purchaser of the product. Therefore, even if the member does not receive the provision of personal information, the member store-specific points can be managed in association with the member store-specific member ID, so that the member store-specific points can be given to the member. Become.

(Other embodiments)
In each of the above-described embodiments, the card company server 1 generates an arbitrary character string that differs for each combination of member store ID and credit card number as a member ID for each member store. However, the present invention is not limited to this. Absent. For example, information indicating the attribute of a member can be included in the member ID for each member store in such a manner that the attribute can be identified. The attribute in this case is information that does not correspond to personal information, and includes, for example, the gender, age group, residential area, and birth month of the member. These attributes are information registered in the member DB 14A or information that can be derived from the information. Specifically, it is assumed that the member's birth month is indicated by the last two digits of the member ID for each member store. In this case, the member store side can know the member's birth month by referring to the member ID for each member store, so if the date of shipment of the product is within the month of birth, etc. It is possible to take measures such as bundling with products. Further, when the member ID for each member store includes a gender, an age group, and / or a residence area, the member store can analyze the sales situation based on these attributes.

  Moreover, in each embodiment mentioned above, although the card company server 1 produces | generates the arbitrary character strings which differ for every sale as sales ID, it is not necessarily limited to this, For example, a special campaign is utilized. Information indicating whether or not the product has been purchased or whether or not it is a gift product may be included in the sales ID in a distinguishable manner. In this case, by referring to the sales ID, the member store can grasp the use status of the campaign and wrap a product for gifts.

  Further, in each of the above-described embodiments, the payment when a member purchases a product is a credit card payment, but the payment may be performed by other means. For example, in Embodiment 2, a member may purchase a product by cash settlement. Even in such a case, the member ID for each member store and the sales ID can be provided to the member store by executing the same processing.

  In each of the above-described embodiments, the function of the card company server 1 is realized by a single computer 1a. However, the function of the card company server 1 may be realized by a distributed system using a plurality of computers, for example. Various aspects are envisaged.

  The product purchase support system, the product purchase support device, the member store device, and the product purchase support method of the present invention provide a product purchase for supporting purchase when a credit card member purchases a product at an online shop or an actual store. It is useful as a support system, a product purchase support device, a member store device, a product purchase support method, and the like.

1 Card company server 11 CPU
12 ROM
13 RAM
14 hard disk 14A member database 14B member store database 14C member store database 14D sales database 15 communication interface 16 bus 2 member terminal 3 member store terminal 4 courier terminal 101 communication network

Claims (10)

In a product purchase support system comprising a credit card company server and a member store device provided on the credit card member store side, and supporting the purchase of products by the member of the credit card in the member store,
The card company server is
A member information storage unit for storing member information including a credit card number;
A member store information storage unit for storing member store information including a member store ID of a member store of a credit card;
A member ID generating unit for each member store that generates a member ID for each member store based on the credit card number of each credit card and the member store ID of each member store;
Acquire specific information for acquiring member specific information for identifying the member and member store specific information for identifying the member store from a member device provided on the member side when the member purchases the product at the member store. Means,
A credit card number specifying means for specifying a member's credit card number specified by the member specifying information acquired by the specifying information acquiring means based on the member information stored in the member information storage unit;
Member store ID specifying means for specifying the member store ID of the member store specified by the member store specifying information acquired by the specific information acquiring means based on the member store information stored in the member store information storage unit; ,
Based on the credit card number specified by the credit card number specifying means and the member store ID specified by the member store ID specifying means, the member ID by member store generated by the member ID generation means by member store, Transmission means for transmitting to the member store device,
The member store device is:
A product purchase support system comprising: a purchase history information storage unit that stores purchase history information including the received member ID by member store when the member ID by member store is received from the card company server. A member information storage unit for storing member information including a credit card number;
A member store information storage unit for storing member store information including a member store ID of a member store of a credit card;
A member ID generating unit for each member store that generates a member ID for each member store based on the credit card number of each credit card and the member store ID of each member store;
Acquire specific information for acquiring member specific information for identifying the member and member store specific information for identifying the member store from a member device provided on the member side when the member purchases the product at the member store. Means,
A credit card number specifying means for specifying a member's credit card number specified by the member specifying information acquired by the specifying information acquiring means based on the member information stored in the member information storage unit;
Member store ID specifying means for specifying the member store ID of the member store specified by the member store specifying information acquired by the specific information acquiring means based on the member store information stored in the member store information storage unit; ,
Based on the credit card number specified by the credit card number specifying means and the member store ID specified by the member store ID specifying means, the member ID by member store generated by the member ID generation means by member store, A product purchase support apparatus, comprising: a transmission unit configured to transmit to a member store apparatus provided on a member store side. Based on the privilege information received from the member store device, generating means for generating member-specific member store-specific privilege information indicating member store-specific privileges granted to members by each member store;
The product purchase support apparatus according to claim 2, further comprising: provision means for providing the member apparatus with the member-specific member store-specific privilege information generated by the generation means. The member information storage unit stores member information including use points given to members in accordance with the use of a credit card,
The providing means is configured to provide information indicating a use point included in the member information stored in the member information storage unit to the member device in addition to the member-specific member store benefit information. ing,
The product purchase support apparatus according to claim 3. Exchange means for exchanging the use points included in the member information for member store benefits at a predetermined rate;
The product purchase support apparatus according to claim 4, further comprising: a second providing unit that provides the member device with information indicating a member store-specific benefit generated by the exchange unit. The member information storage unit stores member information including member attributes,
The member ID generating means for each member store
The member ID for each member store is generated so that the attribute of the member included in the member information stored in the member information storage unit can be determined.
The product purchase support apparatus according to any one of claims 2 to 5. The attribute is at least one of a member's gender, age group, residential area, and birth month.
The product purchase support apparatus according to claim 6. In the member store apparatus provided on the member store side of the credit card, which is communicably connected to the commodity purchase support apparatus according to claim 2,
A purchase history information storage unit for storing purchase history information including the member ID by member store received when receiving the member ID by member store from the product purchase support device;
Privilege information generating means for generating privilege information related to member store-specific privileges given to a member specified by a member store-specific member ID based on the purchase history information stored in the purchase history information storage unit; ,
A member store apparatus, comprising: privilege information transmitting means for transmitting the privilege information generated by the privilege information generating means to the product purchase support apparatus. In a member store apparatus provided on the member store side of a credit card, connected to the commodity purchase support apparatus according to claim 5 in a communicable manner,
A purchase history information storage unit for storing purchase history information including the member ID by member store received when receiving the member ID by member store from the product purchase support device;
Privilege information generating means for generating privilege information related to member store-specific privileges given to a member specified by a member store-specific member ID based on the purchase history information stored in the purchase history information storage unit; ,
Privilege information transmitting means for transmitting the privilege information generated by the privilege information generating means to the product purchase support device;
Receiving means for receiving, from the product purchase support device, exchange information indicating a member store-specific benefit exchanged when a use point given to a member in accordance with the use of a credit card is exchanged for a member store-specific privilege; A member store apparatus characterized by comprising. A member store using a card company server comprising a member information storage unit for storing member information including a credit card number and a member store information storage unit for storing member store information including a member store ID of a member store of a credit card. In the product purchase support method for supporting the purchase of products by credit card members in
When a member purchases a product at a member store, acquiring member specifying information for specifying the member and member store specifying information for specifying the member store from a member device provided on the member side;
Identifying a member's credit card number specified by the acquired member specifying information based on the member information stored in the member information storage unit;
Identifying the member store ID of the member store specified by the acquired member store specifying information based on the member store information stored in the member store information storage unit;
Generating a member ID for each member store that can specify a member for each member store based on the identified credit card number and member store ID;
Transmitting the generated member ID for each member store to a member store device provided on the member store side.

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