JP2017199366A - Method for effectively implementing mental health care and provision of ict to implement method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide ICT and the like to effectively implement mental health care.SOLUTION: A computer system 1 for providing a new service related to mental health care includes a processing device 10 and a terminal device 30 configured to be able to communicate with the processing device 10 via a network 20. The processing device 10 is configured to indicate the order of screens displayed on the terminal device 30 so that a psychological work pursuer, a health nurse and a nurse can instruct a patient in fatigue recovery of mind and body before a doctor's face-to-face instruction after a stress check.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a method for effectively performing mental health care and provision of an ICT for performing the method.

  A stress check system based on the Occupational Safety and Health Act was introduced, making it mandatory for companies to conduct stress checks. Under this stress check system, a worker is subjected to a stress check by a doctor or a public health nurse, and as a result of the stress check, an interview instruction is performed by a doctor for a worker selected as a highly stressed person.

  However, the inventors thought that it was not realistic to conduct interview guidance by doctors for all workers selected as highly stressed workers.

  An object of the present invention is to provide a method for effectively performing mental health care (particularly, mental health care after stress check) and an ICT for performing the method.

  In one aspect of the present invention, a computer system for providing new services related to mental health care is provided. The computer system includes a processing device and a terminal device configured to be able to communicate with the processing device via a network, and the processing device performs a stress check and then provides an interview instruction by a doctor. It is configured to guide the order of the screens displayed on the terminal device so that psychological workers, public health nurses, and nurses can perform mental and physical fatigue recovery guidance. ing.

  In an embodiment of the present invention, the mental and physical fatigue recovery guidance includes at least one of sleep hygiene guidance, lifestyle review advice, and guidance on self-care ability improvement.

  In an embodiment of the invention, the processing device is further configured to allow a remote interview to be conducted between a plurality of parties belonging to a plurality of different layers including a patient and a counselor. .

  In an embodiment of the present invention, the processing device is further configured to allow each of the plurality of parties to evaluate the counselor.

  In an embodiment of the present invention, the processing device is further configured to assist the counselor to create an interview record after performing the interview.

  In an embodiment of the present invention, the processing device is further configured to make the plurality of parties aware that the end time of the interview is approaching.

  In an embodiment of the present invention, the processing device is further configured to record at least one of the interview video and the interview audio.

  In another aspect of the present invention, a processing apparatus for use in a computer system for providing a new service related to mental health care is provided. The processing device is configured to be able to communicate with a terminal device via a network. The processing device includes a processor unit, and the processor unit performs a stress check and then performs an interview by a doctor. It is configured to guide the order of the screens displayed on the terminal device so that psychological workers, public health nurses, and nurses can provide mental and physical fatigue recovery guidance before conducting the guidance. Has been.

  In another aspect of the present invention, a program executed in a processing device used in a computer system for providing a new service related to mental health care is provided. The processing device is configured to be able to communicate with a terminal device via a network, the processing device includes a processor unit, and when the program is executed by the processor unit, a stress check is performed. The screen displayed on the terminal device so that psychological workers, public health nurses, and nurses can provide mental and physical fatigue recovery guidance after conducting interviews by doctors. The processor unit is caused to guide the order.

  In another aspect of the present invention, a computer system is provided that includes a processing device and a plurality of terminal devices configured to be able to communicate with the processing device via a network. The processing device performs a remote interview between the plurality of users by remotely connecting a plurality of terminal devices used by a plurality of users belonging to a plurality of different layers to the processing device. Configured to allow that.

  In an embodiment of the present invention, the processing device is further configured to allow each of the plurality of users to evaluate one person.

  In another aspect of the present invention, a processing apparatus for use in a computer system is provided. The processing device is configured to be able to communicate with a plurality of terminal devices via a network. The processing device includes a processor unit, and the processor unit belongs to a plurality of different layers. By remotely connecting a plurality of terminal devices used by a plurality of users to the processing device, it is possible to perform a remote interview between the plurality of users.

  In another aspect of the present invention, a program executed in a processing device used in a computer system is provided. The processing device is configured to be able to communicate with a plurality of terminal devices via a network, the processing device includes a processor unit, and the program is executed by the processor unit. By remotely connecting a plurality of terminal devices used by a plurality of users belonging to a plurality of different layers to the processing device, a remote interview can be performed between the plurality of users. To the processor unit.

  According to the present invention, it is possible to provide a method for effectively performing mental health care (particularly, mental health care after stress check) and an ICT for performing the method.

The figure which shows the outline | summary of the method of implementing mental health care of embodiment of this invention. The figure which shows an example of a structure of the computer system 1 for providing the new service relevant to mental health care The figure which shows an example of a structure of the information stored in the user database part 71 The figure which shows an example of a structure of the information stored in the schedule database part 72 The figure which shows an example of a structure of the information stored in the interview recording database part 73 The figure which shows an example of a structure of the information stored in the rating database part 74 The figure which shows an example of the process performed in the processing apparatus 10 The figure which shows an example which expressed the result of the evaluation of the counselor by the plural participants with the radar chart

  In this specification, “doctor” refers to an industrial physician, a consulting physician, a commissioned physician, and the like, regardless of position or position. Further, in this specification, “psychologist” means a person who engages in psychology including a clinical psychologist and a certified psychologist.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. New Services Related to Mental Health Care FIG. 1 outlines a method for performing mental health care according to an embodiment of the present invention.

  Step S1: A stress check is performed at work or school. This stress check is performed by, for example, a doctor or a public health nurse. This stress check may be performed, for example, in a form in which an individual enters an answer to a question on a survey sheet in the form of a mark sheet, or may be performed using an application for a survey form installed on a smartphone. Good. The contents of the question in the survey form can be changed depending on, for example, the business type and size of the company.

  Step S2: Data indicating the result of the stress check is accumulated. The collected data is subjected to population analysis. The results of the group analysis are fed back so as to be useful for improving the workplace / school environment and the management / management environment through analysis using various statistical techniques. As a result, for example, the results of the stress check are tabulated for each department, and this can be used by the practitioner for improving the work environment. Here, the feedback mode is not limited. For example, feedback can be performed in a manner such as a briefing session for a person in charge, a seminar, and training.

  Step S3: Based on the result of the stress check, it is determined whether or not the individual's degree of stress exceeds a predetermined threshold value. It does not matter whether such a determination is made by a human or a machine. For example, when the result of the stress check is represented by a numerical value, this determination can be automatically performed by the machine. If it is determined that the individual's degree of stress exceeds a predetermined threshold, the individual is selected as a highly stressed person, and the process proceeds to step S4. Otherwise, exit.

  Step S4: Guidance on recovery of mental and physical fatigue by a psychological worker, a public health nurse, and a nurse is performed. Here, it is preferable that sleep / hygiene guidance is indispensable for guidance for recovery from mental and physical fatigue. Alternatively, the mental and physical fatigue recovery guidance may include at least one of sleep hygiene guidance, lifestyle review advice, and guidance on improving self-care ability. The sleep hygiene instruction is performed using, for example, a sleep checker, an alarm function, and an alcohol intake check table. Psychological workers are preferably those who have completed a predetermined training (for example, training by e-learning).

  Step S5: After sufficient instruction for recovery from physical and mental fatigue is made, it is determined whether mental health problems have improved. This determination is performed by, for example, a psychological worker. If it is determined that mental health problems have not improved, the process proceeds to step S6. Otherwise, exit.

  Step S6: Interview guidance (counseling) by a doctor is performed. Here, the doctor is preferably a doctor who specializes in mental health. As a result of the interview guidance, the medical care will be taken over to the hospital or telemedicine.

  Step S7: After the interview guidance (counseling) by the doctor is carried out, medical treatment by the doctor is carried out as necessary.

  The method shown in FIG. 1 indicates that, as a general rule, a case where the degree of individual stress exceeds a predetermined threshold is subject to mental and physical fatigue recovery guidance, but is not limited thereto. For example, as an exception to the method shown in FIG. 1, regardless of whether the stress check is performed, it is possible that the employee desires mental and physical fatigue recovery guidance and / or interview guidance by a doctor.

  In addition, a system that implements the method shown in FIG. 1 may be coordinated with a screening system for a general physical condition and a therapist with a physical disease being treated. The mode of such cooperation is not ask | required. An example of such cooperation is a case where the right to use the present system is provided to a provider of a screening system for a general physical condition or a therapist of a physical disease, but is not limited thereto.

  Moreover, you may make it guide by displaying the order of the transition of at least one part or all of step S1-S7 mentioned above in order on the display screen of apparatuses, such as a smart phone.

  In this way, instead of immediately conducting interview guidance by doctors for those who are selected as highly stressed as a result of stress checks, psychological workers, health By providing guidance for recovery of physical and mental fatigue by nurses and nurses, and by providing interview guidance by doctors to those who have not improved mental health after sufficient instruction for recovery of physical and mental fatigue, It is possible to greatly reduce the number of subjects for interview guidance by doctors. As a result, it is possible to reduce the burden and support the work of the industrial physician and the stress checker.

  As a result of stress checks, even those who are selected as highly stressed people can improve mental health problems by receiving mental and physical fatigue recovery guidance from psychological workers, public health nurses, and nurses. It is predicted. This is because mental health problems are often improved by improving daily life (especially sleep) if mental health problems are simply caused by fatigue.

  It is also possible to use a telemedicine system to provide guidance for recovery from physical and mental fatigue by a psychological worker, a public health nurse, or a nurse and / or an interview guidance by a doctor. For example, a patient can receive a telemedicine service using a smartphone with a dedicated application installed in the telemedicine system. You may make it attach the countdown function which shows the remaining time of a medical treatment time to the application for exclusive use of the telemedicine system. Thereby, it is possible to smoothly perform the closing of telemedicine (phone revisit) within a predetermined time limit (for example, 10 minutes). It is preferable to prevent the patient from using the telemedicine system at midnight. This is because as long as it is important to ensure that the patient has sufficient sleep, it is inappropriate to perform medical care at midnight.

  In addition, the patient may use a device such as a personal computer or a smartphone to rate a psychological worker who receives guidance for recovery from physical and mental fatigue, or a doctor who receives interview guidance. Good. For example, a patient may make a medical appointment by referring to a calendar according to the profile and rating of a psychological worker or doctor, or after the examination by a psychological worker or doctor is completed, May be performed. Alternatively, not only the patient, but also a business person in charge or an industrial physician may perform the rating. You may make it restrict | limit browsing the rating result by each population by account authority.

2. Configuration of Computer System for Providing New Services Related to Mental Health Care FIG. 2 shows an example of the configuration of a computer system 1 for providing new services related to mental health care.

  The computer system 1 includes a processing device 10 and at least one terminal device 30. The processing device 10 is configured to execute a process for realizing a new service related to mental health care. The processing device 10 is configured to be connected to at least one terminal device 30 via the Internet 20.

  The terminal device 30 may be any terminal that can communicate with the processing device 10 via the Internet 20. The terminal device 30 is a patient-related person (for example, the patient himself / herself, a patient's family, etc.), a medical-related person (for example, a doctor, a psychological worker, a public health nurse, a nurse, etc.), a person at work or school (for example, Can be used by workplace managers, workplace HR personnel, workplace bosses, school teachers, etc.). The terminal device 30 may be, for example, a smartphone, a tablet terminal, or a personal computer.

  The processing device 10 includes an interface unit 40, a processor unit 50, and a memory unit 60. The processor unit 50 is connected to the interface unit 40 and the memory unit 60.

  The interface unit 40 controls communication with at least one terminal device 30.

  The processor unit 50 controls the overall operation of the processing apparatus 10.

  The memory unit 60 stores a program necessary for executing processing, data necessary for executing the program, and the like. For example, the memory unit 60 stores a program for implementing the process shown in FIG. Here, it does not matter how the program is stored in the memory unit 60. For example, the program may be preinstalled in the memory unit 60. Alternatively, the program may be installed in the memory unit 60 by being downloaded through a network such as the Internet 20, or may be installed in the memory unit 60 through a storage medium such as an optical disk or a USB. It may be. The program stored in the memory unit 60 is, for example, a web server program. The processor unit 50 reads the web server program stored in the memory unit 60 and executes the web server program. Thereby, the processing apparatus 10 can function as a web server that provides a website.

  The processing device 10 is connected to the database unit 70. For example, the database unit 70 may be configured as storage on a cloud connected to the processing apparatus 10 via a network. The network may be the network 20 or another network. The database unit 70 includes a user database unit 71, a schedule database unit 72, an interview recording database unit 73, and a rating database unit 74.

  Each component of the interface unit 40, the processor unit 50, the memory unit 60, and the database unit 70 illustrated in FIG. 2 may be configured by a single hardware component, or may be configured by a plurality of hardware components. It may be configured. The configuration of the processing device 10 is not limited to a specific hardware configuration.

  In the embodiment shown in FIG. 2, the processing device 10 and at least one terminal device 30 can be connected via the Internet 20, but the present invention is not limited to this. Any type of network may be used in place of the Internet 20.

  FIG. 3A shows an example of the configuration of information stored in the user database unit 71.

  The user database unit 71 stores information about users. The information regarding the user includes, for example, information for identifying the user. An example of information for identifying a user is a user ID and a password used when the user logs in to the processing device 10 using the terminal device 30, but is not limited thereto.

  The user database unit 71 further stores information (layer ID) for identifying the layer to which the user belongs. An example of the layer ID distinguishes whether the person is a patient, a medical person, or a work or school person, but is not limited thereto. The layer ID may further distinguish related parties. For example, when the user is a patient-related person, the layer ID may further distinguish whether the user is the patient or the patient family. Alternatively, if the user is a medical person, it may further distinguish whether it is a doctor or a non-doctor, and if it is a doctor, is it an industrial physician or a consulting physician? A non-doctor may be used to further distinguish whether it is a psychological psychologist, a public health nurse, or a nurse. May be. Or, if the user is an employee at work or school, it further distinguishes whether it is a manager of the workplace, a human resources manager at the workplace, a supervisor at the workplace, or a teacher at the school. May be.

  The user database 71 further stores user personal information. Examples of the user's personal information include, but are not limited to, the user's name, gender, date of birth, address, telephone number, e-mail address, face photo, and the like.

  FIG. 3B shows an example of the configuration of information stored in the schedule database unit 72.

  The schedule database unit 72 stores information related to the schedule. Information regarding the schedule is associated with information (for example, user ID) for identifying the user (patient). Information about the schedule includes, for example, the date of the scheduled interview, the start time of the reserved interview, the end time of the reserved interview, the parties who are scheduled to participate in the reserved interview, etc. However, it is not limited to these. The terminal device 30 is configured to be able to search for a free date and time for an interview, for example, by remotely accessing the schedule database unit 72.

FIG. 3C shows an example of the configuration of information stored in the interview record database unit 73.
The interview record database unit 72 stores information related to interview records. Information related to interview recording is associated with information (for example, user ID) for identifying a user (patient). Information about interview records is recorded, for example, at the date of interview, the start time of the interview, the end time of the interview, the participants who participated in the interview, and the interview conducted. Including, but not limited to, recorded video and audio recorded during the interview. The terminal device 30 is configured to be able to search for video and / or audio recorded in a specific interview, for example, by remotely accessing the interview record database unit 73.

  FIG. 3D shows an example of the configuration of information stored in the rating database unit 74.

  The rating database unit 74 stores information related to ratings. Information about the rating is associated with information (for example, user ID) for identifying the user (counselor). Information on ratings includes, for example, a counselor rating (evaluation) by a first evaluator (eg, a patient's family), a counselor rating (evaluation) by a second evaluator (eg, a human resources person in the workplace), a first Including, but not limited to, a counselor rating (evaluation) by a third evaluator (eg, workplace supervisor) and a counselor rating (evaluation) by a fourth evaluator (eg, workplace occupational physician). The rating (evaluation) of the counselor by the evaluator is expressed by a set of (counselor user ID, evaluator user ID (or evaluator layer ID), score given by the evaluator), for example. The score given by the evaluator is, for example, a score of 1 to 5 points, but is not limited thereto. By providing such a rating database unit 74, it is possible to evaluate one counselor from a plurality of viewpoints by a plurality of evaluators belonging to a plurality of different layers. The terminal device 30 is configured to be able to search for a counselor that satisfies a specific condition, for example, by remotely accessing the rating database unit 74.

3. Processing in Processing Device FIG. 4 shows an example of processing executed in the processing device 10. More specifically, FIG. 4 shows that a counselor and patient do not conduct a one-on-one interview, but includes at least one participant in addition to the counselor and patient. An example of a process executed in the processing apparatus 10 in relation to a person concerned conducting an interview is shown. Here, the plurality of related parties are, for example, a patient related person, a medical related person, a workplace or school related person who wants to participate in the interview, but is not limited thereto.

  The process shown in FIG. 4 is shown at the time of counseling by a non-doctor (for example, at the time of mental and physical fatigue recovery instruction shown at step S4 in FIG. 1) or at the time of interview instruction by a doctor (for example, at step S6 in FIG. 1). It can be executed at the time of interview instruction by a doctor) or at the time of medical care by a doctor (for example, at the time of medical care by a doctor shown in step S7 in FIG. 1).

  The process shown in FIG. 4 is executed by the processor unit 50 of the processing apparatus 10. This processing is stored in the memory unit 60 in the form of a program, for example. The processor unit 50 reads a program stored in the memory unit 60 and executes the program. Hereinafter, each step of the process shown in FIG. 4 will be described in detail.

  Step S410: Processing for accepting logins from a plurality of parties is executed. This processing is performed by, for example, the user ID and password input by the processor unit 50 of the processing device 10 to the terminal device 30 by a plurality of parties, and the user ID and password transmitted by the terminal device 30 to the processing device 10. And authenticating the received user ID and password. Such authentication is achieved, for example, by comparing the received user ID and password with the user ID and password stored in the user database unit 71.

  Step S420: A process for enabling a plurality of parties who have successfully logged in to conduct an interview is executed. In this process, for example, the processor unit 50 of the processing device 10 makes the plurality of terminal devices 30 to the processing device 10 so that a plurality of parties who have successfully logged in can exchange video and / or audio with each other. Achieved by connecting. For example, each of the plurality of terminal devices 30 displays a video of each related party on a screen assigned to each of a plurality of related parties participating in the interview, and the sound of each related party is shared. Thereby, it is possible for a plurality of related parties to conduct an interview (conference) remotely.

  Step S430: The process of recording and / or recording the state of the interview is executed. This process is achieved, for example, when the processor unit 50 of the processing device 10 executes a process of recording the video and / or audio of each party transmitted from each terminal device 30 in the interview recording database unit 73. The The interview recording database unit 73 is preferably configured as storage on the cloud. This makes it easy to share a large amount of data among a plurality of parties. Furthermore, by analyzing such a large amount of data, it can also be used for counselor education. In such interviews, the remote interviewer can be recorded and recorded in a manner that clearly identifies who is speaking (for example, highlighting the screen of the person who is speaking). It is preferable that a recording process is performed.

  In order to finish the interview smoothly, it is preferable that the processor unit 50 of the processing device 10 executes the smart closing process. In this process, for example, when the interview is in units of 30 minutes, guidance such as “End in 10 minutes”, “End in 5 minutes”, “Please enter the summary”, etc. This is achieved by presenting each person with a telop or pop-up displayed on the screen of each terminal device 30, voice output from each terminal device 30, or the like. As described above, the processor unit 50 of the processing device 10 is configured to make a plurality of parties aware that the interview end time is approaching. The remaining interview time can be calculated, for example, by referring to the interview start time stored in the interview record database unit 73 and measuring the elapsed time using the clock function of the processor unit 50.

  Step S440: A process for supporting the appointment of the next interview is executed. In this process, for example, a convenient date or an unfavorable date is input in advance to each of a plurality of parties (a convenient date or a bad date for each of a plurality of parties). This is achieved by the processor unit 50 of the processing device 10 searching the schedule database unit 72 for a date and time convenient for all of the parties involved. Here, “supporting a reservation” means that a person who makes a reservation makes a reservation, but the processing apparatus 10 (computer) supports the reservation so that the person can easily make the reservation. Reservation support includes, for example, the display of the date and time when reservations can be made, guidance for making reservations easily, assistance for making necessary inputs for reservations easily, and display of confirmation screens for reservations. Not. It is preferable that the processor unit 50 of the processing device 10 is configured to be able to re-search by changing the search condition according to the search result. Alternatively, it is preferable that the processor unit 50 of the processing apparatus 10 is configured to be able to proceed to the next interview reservation according to the search result.

  In order to make it easy for all the participants to share the result of the interview and the next schedule, the processor unit 50 of the processing device 10 supports the counselor to create a review email (interview record). It is preferable to allow the counselor to send a review email to all of the participants after the end (preferably immediately after the end of the interview). Alternatively, the counselor may be able to send a review mail only to a specific person among the participants. The review mail is stored in the interview record database unit 73.

  Step S450: Processing for supporting the rating (evaluation) of the counselor who conducted the current interview is executed. This process includes, for example, a process in which the processor unit 50 of the processing apparatus 10 supports counselor rating (evaluation) by a plurality of participants immediately after the end of the interview. Here, “supporting the rating (evaluation)” means that the person who performs the rating (evaluation) is the person who can easily perform the rating (evaluation). Means to support. Rating (evaluation) support includes, for example, display of a screen for rating (evaluation) (for example, automatic pop-up), guidance for easily performing rating (evaluation), and easy input for rating (evaluation) Although it is assistance for performing (for example, the display of the toggle button for inputting easily 1-5 points), the display of the confirmation screen of rating (evaluation), etc., it is not limited to these. For example, if a workplace HR manager, workplace boss, workplace occupational physician, patient, or patient family member participated in the interview, these participants belong to multiple different layers, You have a perspective. These participants will evaluate one counselor. For example, each participant inputs to the terminal device 30 what the counselor's evaluation is out of 5 points. The processor unit 50 of the processing device 10 generates an evaluation result by aggregating the evaluations of the counselors input and transmitted from the respective terminal devices 30. The evaluation result is stored in the rating database unit 74. Moreover, the result of evaluation is transmitted to each terminal device 30 and displayed on the terminal device 30 as necessary. The evaluation result is preferably expressed by a radar chart. This is not because the number of evaluations or the average of evaluations is important, but what kind of evaluation (that is, participants belonging to which layer of multiple layers) did what evaluation This is because (how many points are given) is important. The results of the evaluation do not necessarily need to be disclosed to all participants. It is preferred that only those with appropriate authority can see the results of the evaluation.

  FIG. 5 shows an example in which a result of counselor evaluation by a plurality of participants is expressed by a radar chart. In the example shown in FIG. 5, it is assumed that the HR representative at the workplace, the boss at the workplace, the occupational physician at the workplace, the patient, and the family of the patient participated in the interview, and the HR representative at the workplace, the boss at the workplace, Assume that an industrial physician, a patient, and a patient's family evaluate the counselor's evaluation as 3, 4, 4, 3, and 5, respectively. In this case, as shown in FIG. 5, each axis of the radar chart is assigned with a personnel manager at the workplace, a supervisor at the workplace, an occupational physician at the workplace, a patient, and the patient's family. Three points, four points, four points, three points, and five points are plotted. For example, when a patient's family participates in a two-person interview, if the evaluation of the two families is 3 points or 4 points, the average of 3.5 points is assigned to the family on the radar chart. You may make it plot on the plotted axis. Thus, the plurality of axes of the radar chart correspond to a plurality of layers (that is, a plurality of groups), respectively. In this way, by using the radar chart, what kind of participants (ie, participants belonging to which layer among the multiple layers) did what evaluation (how many points were given)? Can be expressed in an easy-to-understand manner. However, the radar chart is an example, and the way of expression is not limited to the radar chart. As long as it is possible to express in an easy-to-understand manner what level of participants (that is, the participants belonging to which layer of multiple layers) evaluated (how many points) Any schematic representation can be used.

  As described above, it is important to evaluate the counselor from a plurality of viewpoints including at least one related person other than the patient, rather than the single viewpoint evaluation in which the patient evaluates the counselor. This is because the counselor has conventionally performed canceling in a one-to-one relationship with the patient, and most counselors do not have the viewpoints of company personnel or industrial physicians. This should not be. This is because it cannot meet the expectations of the industry. Encourage counselors to “foster a meta perspective” by feeding back evaluations from multiple viewpoints to a single counselor. This is essential. By encouraging counselors to “foster a meta perspective”, it becomes possible to develop counselors with new perspectives. Only with such training will it be possible to develop counselors who can meet the expectations of the industry.

  In the above-described embodiment, as a service related to mental health care (particularly, care after stress check), a process that enables remote interviews by a plurality of parties belonging to a plurality of different layers, a plurality of processes Although it has been described that a plurality of parties belonging to different layers execute a process of rating (evaluating) a counselor, the present invention is not limited to this. More generally, multiple users belonging to different layers can perform remote interviews, and multiple users belonging to multiple layers can perform a process of rating (evaluating) one person. It is also within the scope of the present invention. Here, it does not matter whether one person to be rated (evaluated) is one of a plurality of users.

  As mentioned above, although this invention has been illustrated using preferable embodiment of this invention, this invention should not be limited and limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and the common general technical knowledge from the description of specific preferred embodiments of the present invention.

  INDUSTRIAL APPLICABILITY The present invention is useful for providing a method for effectively performing mental health care (particularly, mental health care after stress check), an ICT for implementing the method, and the like.

Claims (13)

A computer system for providing a new service related to mental health care, the computer system comprising: a processing device; and a terminal device configured to be able to communicate with the processing device via a network With
The processor is
After the stress check, before the interview instruction by the doctor, it is displayed on the terminal device so that the psychological worker, the public health nurse, and the nurse can perform the mental and physical fatigue recovery instruction. A computer system that is configured to guide the sequence of screens.   The computer system according to claim 1, wherein the mental and physical fatigue recovery instruction includes at least one of sleep hygiene instruction, lifestyle review advice, and self-care ability improvement.   The processing device is further configured to allow remote interviews to be conducted between a plurality of parties belonging to a plurality of different layers including a patient and a counselor. 3. The computer system according to 2.   The computer system of claim 3, wherein the processing device is further configured to allow each of the plurality of parties to evaluate the counselor.   The computer system of claim 3, wherein the processing device is further configured to assist the counselor to create an interview record after performing the interview.   The computer system according to claim 3, wherein the processing device is further configured to make the plurality of parties aware that the end time of the interview is approaching.   The computer system according to claim 3, wherein the processing device is further configured to record at least one of the video of the interview and the audio of the interview. A processing device used in a computer system for providing a new service related to mental health care, wherein the processing device is configured to be able to communicate with a terminal device via a network, and The processing device includes a processor unit,
The processor unit is
After the stress check, before the interview instruction by the doctor, it is displayed on the terminal device so that the psychological worker, the public health nurse, and the nurse can perform the mental and physical fatigue recovery instruction. A processing device configured to guide a sequence of screens. A program executed in a processing device used in a computer system for providing a new service related to mental health care, the processing device configured to be able to communicate with a terminal device via a network The processing device includes a processor unit,
When the program is executed by the processor unit,
After the stress check, before the interview instruction by the doctor, it is displayed on the terminal device so that the psychological worker, the public health nurse, and the nurse can perform the mental and physical fatigue recovery instruction. A program that causes the processor unit to guide the order of screens to be displayed. A computer system comprising a processing device and a plurality of terminal devices configured to be able to communicate with the processing device via a network,
The processor is
By remotely connecting a plurality of terminal devices used by a plurality of users belonging to a plurality of different layers to the processing device, a remote interview can be performed between the plurality of users. A computer system configured as follows.   The computer system of claim 10, wherein the processing device is further configured to allow each of the plurality of users to evaluate a single person. A processing device used in a computer system, wherein the processing device is configured to be able to communicate with a plurality of terminal devices via a network, and the processing device includes a processor unit,
The processor unit is
By remotely connecting a plurality of terminal devices used by a plurality of users belonging to a plurality of different layers to the processing device, a remote interview can be performed between the plurality of users. The processing apparatus is configured as follows. A program executed in a processing device used in a computer system, wherein the processing device is configured to be able to communicate with a plurality of terminal devices via a network, and the processing device includes a processor unit Including
When the program is executed by the processor unit,
By remotely connecting a plurality of terminal devices used by a plurality of users belonging to a plurality of different layers to the processing device, a remote interview can be performed between the plurality of users. A program for causing the processor unit to perform the above operation.

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