JP2017182330A - Information processing device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To display the volume of communication performed among organizations processing processes jointly by the process unit.SOLUTION: A webpage generation unit 212 of a process management server 20 identifies the volume of communication performed between a first organization and a second organization via a communication line for each process processed jointly by the first and second organizations. A webpage transmission unit 213 causes at least one of a first communication terminal used by a first user belonging to the first organization and a second communication terminal used by a second user belonging to the second organization to display the identified volume or information identified on the basis of the volume.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a technique for displaying the amount of communication between organizations.

  Conventionally, various methods have been proposed for supporting the management of projects when a plurality of projects proceed simultaneously between companies. For example, Patent Document 1 discloses a system that classifies mail relayed by an in-house mail server for each project and displays the mail flow rate for each project.

Japanese Patent Laying-Open No. 2015-69543

  However, in the system disclosed in Patent Document 1, only mail relayed by an in-house mail server is the target of classification. That is, the mail whose flow rate is displayed on a project basis is limited to mail relayed within a single organization. In the system disclosed in Patent Document 1, the amount of communication performed between a plurality of organizations cannot be displayed in units of processes.

  This invention is made | formed in view of such a situation, and it aims at displaying the amount of communication performed between several organizations which process each process jointly in a process unit.

  In order to solve the above-described problem, the present invention provides the first and second organizations to determine the amount of communication performed via a communication line between a first organization and a second organization different from the first organization. The first communication terminal used by the first user belonging to the first organization for the communication amount specifying unit specified for each process processed jointly and the specified amount or information specified based on the specified amount And a display control unit to be displayed on at least one of the second communication terminals used by the second user belonging to the second organization.

  In a preferred aspect, the display control unit uses a third communication used by a third user belonging to the first organization when the specified amount or information specified based on the amount satisfies a predetermined condition. A warning is displayed on at least one of the terminal and the fourth communication terminal used by the fourth user belonging to the second organization.

  In a further preferred aspect, in the step, the contents of the file as a result of the step are determined by alternately exchanging files between the first organization and the second organization via the communication line, The communication amount specifying unit is configured to process the number of times or the frequency at which a file is transmitted between the first organization and the second organization via the communication line by the first and second organizations. The process is specified, and the display control unit displays a warning on at least one of the third and fourth communication terminals when the specified number of times or frequency is equal to or less than a threshold value.

  In a further preferred aspect, the communication amount specifying unit determines the amount of communication performed via another communication line between the first organization and a third organization different from the first and second organizations. For each step that is jointly processed by the first and third organizations, the amount is specified as a different amount from the specified amount, and the display control unit is configured such that the specified amount is equal to or less than the specified another amount. In some cases, or when a numerical value specified based on the specified amount is equal to or less than a numerical value specified based on the specified another amount, a warning is displayed on the third communication terminal.

  In a further preferred aspect, the predetermined condition includes the type of the process in which the amount is specified, the proficiency level of the process of the first or second user, and the importance level of the matter configured by the processes. Determined based on at least one of the following.

  In addition, the present invention is an information processing method executed by an information processing apparatus, wherein the amount of communication performed via a communication line between a first organization and a second organization different from the first organization, The step of specifying each process processed jointly by the first and second organizations and the specified amount or information specified based on the amount are used by the first user belonging to the first organization. An information processing method comprising: displaying on at least one of a first communication terminal and a second communication terminal used by a second user belonging to the second organization.

  According to the present invention, the first and second organizations jointly process the amount of communication performed via the communication line between the first organization and the second organization different from the first organization. A step of specifying each process to be performed, and the specified amount or information specified based on the amount to the first communication terminal and the second organization used by a first user belonging to the first organization. There is provided a program for executing at least one of the second communication terminals used by the second user to which the user belongs.

  ADVANTAGE OF THE INVENTION According to this invention, the amount of communication performed between several organizations which process each process jointly can be displayed per process.

1 is a diagram illustrating an example of a configuration of a communication system 1. FIG. 2 is a block diagram illustrating an example of a configuration of a process management server 20. FIG. It is a figure which shows an example of various databases. It is a figure which shows an example of various databases. 3 is a sequence diagram illustrating an example of a series of operations of the communication system 1. FIG. 3 is a sequence diagram illustrating an example of a series of operations of the communication system 1. FIG. It is a figure which shows an example of a process management screen. It is a figure which shows an example of the update of process DB223. It is a flowchart which shows an example of the update operation | movement of deliberation progress management DB225. It is a figure which shows an example of a process management screen. It is a figure which shows an example of an in-house workflow screen. It is a figure which shows an example of a process management screen. It is a figure which shows an example of a case management screen.

1. Embodiment 1-1. Configuration of Communication System 1 FIG. 1 is a diagram illustrating an example of a configuration of a communication system 1 according to an embodiment of the present invention. The communication system 1 includes communication terminals 10 </ b> A to 10 </ b> D (hereinafter collectively referred to as “communication terminal 10”) and a process management server 20. The communication terminals 10A and 10B are connected to the internal network 30A, and the communication terminals 10C and 10D are connected to the internal network 30B. The communication terminals 10A to 10D are examples of the communication terminal 10 connected to the in-house network 30A or 30B, and three or more communication terminals 10 may be connected to each network. The in-house networks 30A and 30B are, for example, wired or wireless LAN (Local Area Network). The process management server 20 is connected to the public network 40. The public network 40 is, for example, the Internet. The in-house networks 30A and 30B are connected to the public network 40, respectively.

  The communication terminal 10 is a computer device having a communication function. For example, a portable computer device such as a smartphone, a mobile phone, or a tablet terminal, or a stationary computer device. Specifically, the communication terminal 10 includes a calculation unit such as a CPU, a storage unit such as a flash memory, a user interface unit such as a touch panel, and a communication unit such as a data communication card. Of the plurality of communication terminals 10, the communication terminals 10 </ b> A and 10 </ b> B are installed in a fabless company (hereinafter referred to as “Company X”) and used by employees of the company. On the other hand, the communication terminals 10C and 10D are installed in a manufacturing contract company (hereinafter referred to as “Company Y”) and are used by employees of the company.

  The process management server 20 is a server for managing each process processed jointly by the X company and the Y company. Here, the process is each stage where a product is manufactured or processed. More specifically, the contents of the file, which is the product of the process, are determined by alternately exchanging files between the company X and the company Y via a communication line such as the in-house network 30 or the public network 40. At each stage. Here, the file is specifically transmitted / received between the communication terminals 10, and the file changed in one communication terminal 10 is transmitted to the other communication terminal 10. The file is information such as a document (for example, a contract), an image (for example, a design drawing), a sound, a moving image, or a program. This process management server 20 is an example of an “information processing apparatus” according to the present invention.

  FIG. 2 is a block diagram illustrating an example of the configuration of the process management server 20. The process management server 20 generally includes a calculation unit 21 such as a CPU, a storage unit 22 such as an HDD, and a communication unit 23 such as a data communication card. The storage unit 22 may be installed in an external server connected via the public network 40.

  3 and 4 are diagrams illustrating examples of various databases (hereinafter simply referred to as “DB”) stored in the storage unit 22. FIG. 3A shows an example of the case DB 221, FIG. 3B shows an example of the process DB 222, and FIG. 3C shows an example of the process DB 223. 4A shows an example of the comment DB 224, FIG. 4B shows an example of the approval progress management DB 225, and FIG. 4C shows an example of the settlement route DB 226.

  The matter DB 221 holds various information related to the matter. Here, specifically, the item is a contract for manufacturing or processing a product. Each item is executed (executed) by executing (processing) one or more predetermined processes. As shown in FIG. 3A, each record constituting the item DB 221 includes an item ID, an orderer ID, an orderer ID, an order date, a deadline, a status, a completion date, and a priority. And each field of contract amount. Here, the item ID is item identification information given by the process management server 20. The orderer ID and the order receiver ID are identification information of the company that ordered the project and the company that received the order, respectively. The order date is the date when the item is registered in the item DB 221. The deadline, status, and completion date are the deadline, performance status, and completion date of the project, respectively. The priority and the contract amount are respectively the priority and the contract amount of the project. The priority of a case is manually set by a user, for example.

  The process DB 222 holds various information related to the process. As shown in FIG. 3B, each record constituting the process DB 222 includes fields of a case ID, a process ID, a deadline, a status, a completion date, and an activity amount. Here, the process ID is process identification information given by the process management server 20. The deadline, status, and completion date are the execution deadline, execution status, and completion date of the process, respectively. The amount of activity is the amount of activity performed between companies to perform the process. Specifically, it is the amount of communication, particularly the number of file transmissions (in other words, the number of receptions). By confirming this amount of activity, it can be determined whether or not activities between companies are actively performed in the process.

  The process DB 223 holds various information related to the process. Here, the process is specifically a file transmission process, and one or more processes are executed by each company in order to perform the process. As shown in FIG. 3C, each record constituting the process DB 223 includes a process ID, process ID, respondent ID, deadline, status, completion date, progress rate, file name, and the like. , Each field of comment browsing count. Here, the process ID is process identification information given by the process management server 20. The respondent ID is identification information of a company corresponding to the order in which the file is transmitted by the processing. The deadline, status, and completion date are the execution deadline, execution status, and execution completion date, respectively. The progress rate is a numerical value indicating the progress status of the deliberation in one company of the file transmitted by the processing. The file name is identification information of the file transmitted by the process. The comment browsing count is the number of times a chat screen described later is opened (in other words, the browsing count). The chat screen is provided for each process as will be described later.

  The comment DB 224 holds various information related to comments posted using the chat screen. As shown in FIG. 4A, each record constituting the comment DB 224 includes a process ID, a contributor ID, a posting date, and a comment field. Here, the contributor ID is identification information (in other words, user ID) of the user who posted the comment. The posting date is the date when the comment was posted. The comment is a posted comment text.

  The deliberation progress management DB 225 holds various types of information related to the process until the contents of the transmission file are determined in each company (ie, the deliberation). As shown in FIG. 4B, each record that constitutes the deliberation progress management DB 225 includes fields for a process ID, a user ID, a status, a completion date, and a comment. Here, with respect to the process ID, the user ID of the requesting applicant and the user ID of one or more approver who circulates the transmission file are associated in the circulation order. The status and completion date are the status of application or approval and the completion date, respectively. The comment is a comment text posted by the applicant or the approver using an internal workflow screen (see FIG. 11) described later.

  The settlement route DB 226 holds various templates of approval paths (in other words, settlement routes or workflows) in which contents of transmission files are sequentially approved in each company. As shown in FIG. 4C, the settlement route DB 226 includes fields for company ID, file type, user ID, added value, and completion time. Here, for the combination of the company ID and the file type, the user ID of the applicant for the request and the user ID of one or more approver who circulates the transmission file are associated in the circulation order. That is, a settlement route is set for each set of company ID and file type. The file type is the type of file that is subject to deliberation. In other words, it can be said that it is a type of process. The added value is a numerical value assigned in advance for each user, and is referred to in order to calculate the progress rate of the above-mentioned approval. As will be described later, the added value is determined based on the time required for file application and approval by the user in the past, and by adding up the added value of the approved approver and each approved approver, The progress rate is calculated. The completion time is an accumulated value of the time required for file application and approval by the user in the past. Based on this completion time, an added value for each user is determined. Specifically, the added value of the user is obtained by dividing the completion time of the user by the total value of the completion times of all the users on the settlement route to which the user belongs, and then multiplying by “100”. It is done. Therefore, the added value reflects the user's actual application or approval time. This calculation process is performed at a predetermined cycle.

  The calculation unit 21 of the process management server 20 executes a program stored in the storage unit 22 to thereby execute a web page request reception unit 211, a web page generation unit 212, and a web page transmission unit 213 shown in FIG. And an approval response receiving unit 214, a DB updating unit 215, a file receiving unit 216, and a completion response receiving unit 217.

  The web page request reception unit 211 receives a web page request transmitted from the communication terminal 10. Specifically, it receives a request for a process management screen (see FIG. 7), an in-house workflow screen (see FIG. 11), a case management screen (see FIG. 13), or a web page for displaying a file.

  The web page generation unit 212 receives the web page request received by the web page request reception unit 211 and generates a web page. Specifically, a process management screen, an in-house workflow screen, a case management screen, or a web page for displaying a file is generated. The web page generation unit 212 refers to various DBs stored in the storage unit 22 when generating a web page. The web page generating unit 212 is an example of the “communication amount specifying unit” according to the present invention.

  The web page transmission unit 213 transmits the web page generated by the web page generation unit 212 to the communication terminal 10 and displays the web page on a display unit such as a touch panel of the terminal. The web page transmission unit 213 is an example of the “display control unit” according to the present invention.

  The approval response receiving unit 214 receives an approval response, which will be described later, transmitted from the communication terminal 10.

  The DB update unit 215 updates various DBs stored in the storage unit 22. The DB update unit 215 updates various DBs in response to reception of an approval response by the approval response reception unit 214, reception of a file by the file reception unit 216, and reception of a completion response by the completion response reception unit 217.

  The file receiving unit 216 receives a file transmitted from the communication terminal 10 and stores it in the storage unit 22.

  The completion response receiving unit 217 receives the approval request or settlement completion response transmitted from the communication terminal 10.

1-2. Operation of Communication System 1 An example of a series of operations of the communication system 1 will be described. In this operation, the process management server 20 updates the process management screen in response to the file being uploaded by the X company. In response to the upload, the company Y displays an in-house workflow screen corresponding to the uploaded file. In addition, when a response to the completion of the application for approval is received from the company Y, the company X displays the progress status of the approval in the company Y. In addition, when a display request for a case management screen is received from company X, the screen is displayed to company X.

  5 and 6 are sequence diagrams illustrating an example of a series of operations of the communication system 1. After starting the process management application, the communication terminal 10A of company X receives a predetermined operation by the user or automatically requests the web page for displaying the process management screen from the process management server 20 (Sa1). This web page request includes the company ID of company X.

  When the web page request is received by the web page request reception unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page that displays a process management screen for company X (Sa2). At that time, the web page generation unit 212 searches the case DB 221 using the company ID included in the web page request as a search key, and specifies the case ID having the company X as the orderer. Further, the process DB 222 is searched using the specified case ID as a search key, the process ID for each case is specified, and the process DB 223 is further searched using the specified process ID as a search key, thereby specifying the related information of each process. When the web page generation unit 212 generates a web page, the web page transmission unit 213 transmits the generated web page to the communication terminal 10A (Sa3).

  The communication terminal 10A that has received the web page displays the page (that is, the process management screen) (Sa4). FIG. 7 is a diagram illustrating an example of a process management screen. The process management screen shown in the figure includes a plurality of process tabs T, a process display area A, and a plurality of item buttons B1. The process tab T is a GUI (Graphical User Interface) component for switching the process displayed in the process display area A. Each process tab T is associated with one process, and when the user selects the process tab T, information on the process corresponding to the selected tab is displayed in the process display area A. The process display area A is a display area for displaying information of a process corresponding to the selected process tab T. Specifically, each process executed or executed to perform the process is displayed. The processing display area A shown in the figure is composed of processing display areas A1 and A2. The process display areas A1 and A2 are each associated with one process and arranged in time series (more specifically, in ascending order).

  In the process display areas A1 and A2, company icons I1 and I2, a ball icon I3, a progress bar P, status information M1, a file button B2, a comment button B3, and an approval button B4 are displayed, respectively. The The company icons I1 and I2 are icons representing companies that are orderers or contractors of the project, respectively. The company icon I1 shown in FIG. 7 represents the ordering company X, and the company icon I2 shown in the figure represents the ordering company Y. The ball icon I3 is an icon for identifying a company that corresponds to the order in which a file is transmitted by the processing. In the processing display area A1 shown in FIG. 7, the ball icon I3 is displayed closer to the company icon I2, which indicates that the company Y corresponds to the order in which the files are transmitted. On the other hand, in the processing display area A2 shown in the figure, the ball icon I3 is displayed closer to the company icon I1, and this indicates that the company X corresponds to the order in which the files are transmitted. By referring to the ball icon I3, the user can intuitively know the company that is currently in the order in which the files are transmitted. The progress bar P is a GUI component that indicates the progress of the deliberation within one company for the file transmitted by the processing. The progress bar P in the process display area A1 shown in FIG. 7 indicates that the approval in the Y company has been completed, and the progress bar P in the process display area A2 indicates that the approval in the X company has been completed. Show.

  The status information M1 is information indicating the status of the process. The status information M1 in the process display area A1 shown in FIG. 7 indicates that the process has already been completed, and the status information M1 in the process display area A2 has not been processed yet and is completed within one week. Indicates that it is necessary. The file button B2 is a button for instructing display of the file transmitted by the processing. When the button is selected, the communication terminal 10 requests the process management server 20 for a web page for displaying a file. This web page request includes file name information. When this web page request is received by the web page request reception unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page for displaying the file. The web page transmission unit 213 transmits the generated web page to the communication terminal 10. The communication terminal 10 that has received the web page displays the page (that is, a file). In the processing display area A1 shown in FIG. 7, since the file has already been transmitted, the file name is displayed under the file button B2. On the other hand, in the process display area A2 shown in FIG. 7, the file name is not displayed under the file button B2 because the file has not yet been transmitted.

  The comment button B3 is a button for instructing display of a chat screen (not shown). In this chat screen, opinions are exchanged in units of processing between the orderer of the project and the contractor. When the button is selected, the communication terminal 10 requests the process management server 20 for a web page for displaying the chat screen. This web page request includes the process ID corresponding to the selected comment button B3. When this web page request is received by the web page request reception unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page for displaying a chat screen. At that time, the web page generation unit 212 searches the comment DB 224 using the process ID included in the web page request as a search key, identifies the contributor ID, the posting date and time, and the comment associated with the processing ID. Generate web pages based on the information. The web page transmission unit 213 transmits the generated web page to the communication terminal 10. The communication terminal 10 that has received the web page displays the page (that is, the chat screen). The comment posted using the chat screen is sequentially transmitted to the process management server 20 together with the user ID, and is stored in the comment DB 224 together with the poster ID and the posting date / time by the DB update unit 215 of the server.

  The approval button B4 is a button for indicating an intention to approve the contents of the file transmitted from the counterpart company. When the button is selected, the two companies agree on the file, and one process is completed. The operation after selecting the button will be described later.

The item button B1 is a button for switching the item displayed on the process management screen. Each item button B1 is associated with one item, and when the user selects the item button B1, information on the item corresponding to the selected button is displayed on the process management screen. In the process management screen shown in FIG. 7, the item button B1 corresponding to the company Y is selected, and the process information of the item where the company X is the orderer and the company Y is the contractor is displayed.
This completes the description of the process management screen.

  When the user of the communication terminal 10A selects the approval button B4 displayed in the process display area A2 after the process management screen shown in FIG. 7 is displayed, the communication terminal 10A transmits an approval response to the process management server 20 ( Sa5). This approval response includes a case ID, a process ID, and a process ID.

  When the approval response is received by the approval response receiving unit 214 of the process management server 20, the DB update unit 215 of the server updates the process DB 223 to reflect the completion of the execution of the process (Sa6). Specifically, the DB update unit 215 searches the process DB 223 using the received process ID as a search key, and updates the status and completion date of the identified process record. When the process DB 223 is updated, the DB update unit 215 next updates the process DB 222 to reflect completion of the process (Sa7). Specifically, the DB update unit 215 searches the process DB 222 using the received process ID as a search key, and updates the status and completion date of the identified process record. If the process in which the record is updated here is the last process of the case including the process, the DB update unit 215 updates the case DB 221 together to reflect the completion of the execution of the case (Sa8). Specifically, the DB update unit 215 searches the case DB 221 using the received case ID as a search key, and updates the status and completion date of the record of the specified case.

  The above is the description of the operation when the communication terminal 10A transmits an approval response to the process management server 20 after the process management screen shown in FIG. 7 is displayed. On the other hand, when the user of the communication terminal 10A instructs the process management server 20 to upload a file after displaying the process management screen, the communication terminal 10A transmits the file upload request to the process management server 20 (Sa9). ). This upload request includes a process ID and a process ID corresponding to the uploaded file. When instructing to upload a file, for example, the user performs the instruction by dragging and dropping a file icon displayed on the screen to the processing display area A2.

  When the upload request is received by the file receiving unit 216 of the process management server 20, the DB update unit 215 of the server updates the process DB 223 to reflect the completion of the process execution and the file upload (Sa10). Specifically, the DB update unit 215 searches the process DB 223 using the received process ID as a search key, and updates the status, completion date, and file name of the identified process record. At that time, when the version name is not included in the file name of the uploaded file, the DB update unit 215 registers the file name to which the version information is added in the processing DB 223. The version information to be added is specified by adding a predetermined number to the version information included in the file name uploaded in the immediately preceding process. In addition, the DB update unit 215 adds a record of a new process executed by the partner company to the process DB 223. FIG. 8 is a diagram illustrating an example of the update of the processing DB 223. FIG. 8A shows the process DB 223 before update, and FIG. 8B shows the process DB 223 after update. In the process DB 223 illustrated in FIG. 8B, the status, completion date, and file name of the record with the process ID “T002” are updated as compared with FIG. 8A. Also, a new record is added in which the process ID is “T003” and the respondent is company Y. The time limit set for the new record may be arbitrarily specified by the sender at the time of file transmission, or may be automatically specified by the process management server 20.

  When the process DB 223 is updated, the DB update unit 215 next updates the approval progress management DB 225 (step Sa11). Specifically, the DB update unit 215 adds a record for managing the status of the approval in the partner company to which the file is to be transmitted next to the approval progress management DB 225. FIG. 9 is a flowchart showing an example of the update operation of the approval progress management DB 225. In this update operation, the DB update unit 215 specifies the respondent ID set in the record newly added to the process DB 223 (Sb1). When the respondent ID is specified, the DB update unit 215 specifies the type of the file uploaded in step Sa9 (Sb2). When the file type is specified, the DB update unit 215 searches the payment route DB 226 using the respondent ID specified in step Sb1 and the file type specified in step Sb2 as search keys, and specifies the payment route (Sb3). When the payment route is specified, the DB update unit 215 adds a new record to the approval progress management DB 225 for each user on the specified payment route (Sb4). At this time, the process ID set to the record newly added to the process DB 223 is set as the process ID of each record. According to this update operation, since the payment route is automatically set according to the company ID and the file type on the process management server 20 side, there is no need to bother to set the payment route on the partner company side.

  When the approval progress management DB 225 is updated, the DB update unit 215 next updates the process DB 222 (step Sa12). Specifically, the DB update unit 215 searches the process DB 222 using the received process ID as a search key, and increments the activity amount value of the specified process record.

  Next, a case where the communication terminal 10C of company Y accesses the process management server 20 after the approval progress management DB 225 is updated will be described.

  After starting the process management application, the communication terminal 10C of company Y requests the web page for displaying the process management screen from the process management server 20 in response to a predetermined operation by the user or automatically (Sa13). This web page request includes the company ID of company Y.

  When the web page request is received by the web page request receiving unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page that displays a process management screen for the company Y (Sa14). At that time, the web page generation unit 212 searches the case DB 221 using the company ID included in the web page request as a search key, and specifies the case ID having the company Y as the contractor. Further, the process DB 222 is searched using the specified case ID as a search key, the process ID for each case is specified, and the process DB 223 is further searched using the specified process ID as a search key, thereby specifying the related information of each process. When the web page generation unit 212 generates a web page, the web page transmission unit 213 transmits the generated web page to the communication terminal 10C (Sa15).

  The communication terminal 10A that has received the web page displays the page (that is, the process management screen) (Sa16). FIG. 10 is a diagram illustrating an example of a process management screen. Similar to the process management screen shown in FIG. 7 described above, the process management screen shown in FIG. 7 includes a plurality of process tabs T, a process display area A, and a plurality of item buttons B1. However, since this process management screen is a process management screen for company Y, the projects that can be selected by the project button B1 are different from those of the process management screen for company X shown in FIG. At the time of displaying the process management screen, since the display process has already been completed in the process display area A2 shown in FIG. 7, the process display area A shown in FIG. 10 is displayed in the process display areas A1, A2a and A3. It is comprised by. In the process display area A2a shown in FIG. 10, the status information M1 is updated as compared with the process display area A2 shown in FIG. A file name is displayed below the file button B2.

  After the process management screen shown in FIG. 10 is displayed, if the user of the communication terminal 10C performs a predetermined operation to display the in-house workflow screen, the communication terminal 10C displays a web page for displaying the screen on the process management server 20. (Sa17). This web page request includes the process ID of the currently pending process.

  When the web page request is received by the web page request reception unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page for displaying the in-house workflow screen (Sa18). At that time, the web page generation unit 212 searches the approval progress management DB 225 using the process ID included in the web page request as a search key, and specifies related information on the approval. When the web page generation unit 212 generates a web page, the web page transmission unit 213 transmits the generated web page to the communication terminal 10C (Sa19).

  The communication terminal 10C that has received the web page displays the page (that is, the in-house workflow screen) (Sa20). FIG. 11 is a diagram illustrating an example of an in-house workflow screen. The settlement route and the status of each settlement are displayed on the in-house workflow screen shown in FIG. More specifically, status information M2, a person icon I4, a comment field F, and a completion button B5 are displayed for each applicant or approver on the settlement route. The status information M2 is information indicating the status of application or settlement. The person icon I4 is an icon representing an applicant or an approver. The comment field F is a field for inputting and displaying a comment regarding the file to be applied or settled. The completion button B5 is a button for indicating an intention to complete the approval application or approve the file to be settled.

  After the in-house workflow screen shown in the figure is displayed, the user of the communication terminal 10C who is the requester of the approval sends the settlement target file to the communication terminal 10 of the circulation destination, and a completion button B5 is used to register the request for approval of the approval. When the communication terminal 10C is selected, the communication terminal 10C transmits a request for completion of the request for approval to the process management server 20 (Sa21). This completion response includes the process ID of the currently pending process, the company ID, the user ID, and the file type information of the settlement target file. When the completion button B5 is selected in a state where a comment is input in the comment field F, comment information is further included.

  When the completion response is received by the completion response receiving unit 217 of the process management server 20, the DB update unit 215 of the server updates the approval progress management DB 225 to reflect the approval request completion (Sa22). Specifically, the DB update unit 215 searches the approval progress management DB 225 using the received process ID and user ID as search keys, and updates the status, completion date, and comment of the identified record. When the approval progress management DB 225 is updated, the DB update unit 215 next updates the process DB 223 (Sa23). Specifically, the DB update unit 215 first searches the settlement route DB 226 using the received company ID, user ID, and file type information as search keys, and identifies the addition value of the sender of the completion response. When the added value is specified, the DB update unit 215 next searches the process DB 223 using the received process ID as a search key, and adds the specified added value to the progress rate of the record of the specified process. When the process DB 223 is updated, the DB update unit 215 next updates the settlement route DB 226 (Sa24). Specifically, the DB update unit 215 searches the settlement route DB 226 using the received company ID, user ID, and file type information as search keys, and the sender of the completion response sets the file number of the completion date of the specified record. Add the time required for the application. Here, the time required for the file application is specified by taking the difference between the previous processing completion date and the file application completion date.

  If the completion response transmitted from the communication terminal 10C in step Sa21 notifies the completion of file approval, in step Sa24, the DB update unit 215 records the record specified in the settlement route DB 226. The time required for the approval of the file by the sender of the completion response is added to the completion days. Here, the time required for the approval of the file is specified by taking the difference between the completion date of the previous application or approval and the completion date of the subsequent approval.

  Next, a case where the communication terminal 10A of company X accesses the process management server 20 after the settlement route DB 226 is updated will be described.

  After starting the process management application, the communication terminal 10A of company X receives a predetermined operation by the user or automatically requests the web page for displaying the process management screen from the process management server 20 (Sa25). This web page request includes the company ID of company X.

  When the web page request is received by the web page request receiving unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page that displays a process management screen for company X (Sa26). A specific generation method is the same as that in step Sa2. When the web page generation unit 212 generates a web page, the web page transmission unit 213 transmits the generated web page to the communication terminal 10A (Sa27).

  The communication terminal 10A that has received the web page displays the page (that is, the process management screen) (Sa28). FIG. 12 is a diagram illustrating an example of a process management screen. Similar to the process management screen shown in FIG. 10 described above, the process management screen shown in FIG. 10 includes a plurality of process tabs T, a process display area A, and a plurality of item buttons B1. However, since this process management screen is a process management screen for company X, the projects that can be selected by the project button B1 are different from those of the process management screen for company Y shown in FIG. At the time of the display of this process management screen, the application for the file to be settled has been completed at Company Y, so the processing display area A3a shown in FIG. 12 is compared with the processing display area A3 shown in FIG. The progress bar P has been updated. By referring to the updated progress bar P, the user of the communication terminal 10A belonging to the X company can know the progress status of the deliberation being performed in the Y company.

  Next, a case where the communication terminal 10A of company X displays a case management screen will be described.

  When the user of the communication terminal 10A of company X performs a predetermined operation to display the matter management screen, the communication terminal 10A requests the process management server 20 for a web page for displaying the screen (Sa29). . This web page request includes the case ID of the case to be browsed.

  When the web page request is received by the web page request reception unit 211 of the process management server 20, the web page generation unit 212 of the server generates a web page that displays a case management screen for a case to be browsed ( Sa30). At that time, the web page generation unit 212 searches the process DB 222 using the case ID included in the web page request as a search key, and specifies related information of each process. When the web page generation unit 212 generates a web page, the web page transmission unit 213 transmits the generated web page to the communication terminal 10A (Sa31).

The communication terminal 10A that has received the web page displays the page (that is, the case management screen) (Sa32). FIG. 13 is a diagram illustrating an example of a case management screen. In the case management screen shown in the figure, various types of information about each process performed to execute the case are displayed in a list. Specifically, the deadline, status, completion date, and amount of activity are listed for each process.
The above is the description of the series of operations of the communication system 1.

  In the series of operations described above, the communication terminal 10C of company Y may also display the item management screen.

2. Modifications The above embodiment may be modified as shown below. Further, the following modifications may be combined with each other.

2-1. Modification 1
Company X and Company Y according to the above embodiment are examples of organizations whose processes are managed by the process management server 20. The organization whose process is managed may be a company other than a fabless company or a manufacturing contractor company (in other words, a commercial corporation). Moreover, corporations other than a profit corporation may be sufficient.

2-2. Modification 2
In the above embodiment, a completion response is transmitted from the communication terminal 10 </ b> C to the process management server 20 as information indicating the progress of the approval (see step Sa <b> 21 in FIG. 6). Based on this completion response, the addition value of the sender of the completion response is specified on the process management server 20 side (see step Sa23 in the figure). However, in the above-described embodiment, the communication terminal 10C may transmit a completion response including the added value of the user of the terminal to the process management server 20 as information indicating the progress of the request. Alternatively, a completion response including the latest progress rate value obtained by adding the addition value of the user of the terminal to the current progress rate value may be transmitted to the process management server 20. According to these modified examples, the process management server 20 does not need to specify the added value or the latest progress rate with reference to the database.

2-3. Modification 3
The progress rate according to the above embodiment is an example of information specified based on the added value. The information specified based on the added value may be a character, figure, symbol, or color other than a numerical value as long as it is information that can identify the progress of the deliberation.

  The added value according to the above embodiment is an example of a numerical value assigned in advance for each user. The numerical value assigned in advance for each user may be a numerical value other than the numerical values integrated with each other. For example, the added value may be calculated by setting the numerical value as a weight value and multiplying the predetermined numerical value by the weight value.

  Further, the added value according to the above-described embodiment is an example of a numerical value determined based on the time required for file application or approval in the past by the user. In the above embodiment, the addition value is determined based on the completion time, which is an integrated value of the time required for file application and approval in the past by the user. The added value may be determined based on the completion time for one time.

2-4. Modification 4
The ball icon I3 according to the above-described embodiment is an example of information for identifying a company that corresponds to the order in which files are transmitted by the processing. The information may be a graphic other than a ball, a character, a symbol, or a color, as long as it is information that can identify a company that is in the order in which the files are transmitted. Similarly, the company icons I1 and I2 may be graphics, characters, symbols, or colors other than a person as long as they are information that can identify the company that is the orderer or the contractor of the project.

2-5. Modification 5
In the settlement route DB 226 according to the above embodiment, an approval route is associated with each set of company ID and file type information. However, the settlement route may be associated with only one of the company ID and the file type information. That is, the settlement route may be determined for each company or each file type.

2-6. Modification 6
In the above embodiment, the number of file transmissions performed between Company X and Company Y is an example of an activity amount (specifically, an amount of communication) indicating the amount of activity performed between the two companies. The amount of activity is represented by the frequency of file transmission (in other words, file reception) performed between the two companies in units of processes and the average or integrated value of the data amount of files transmitted or received between the two companies in units of processes. Also good. Alternatively, the activity amount may be represented by the number of comments posted by both companies using the chat screen, the posting frequency, or the average value or integrated value of the data amount of posted comments. Alternatively, the activity amount may be represented by the number of browsing times and the browsing frequency of the chat screen in units of both companies. Alternatively, the activity amount may be represented by a value obtained by adding two or more of the various parameters listed above. When adding two or more parameters, each parameter may be weighted.

2-7. Modification 7
In the case management screen (see FIG. 13) according to the above embodiment, information specified based on the activity amount may be displayed instead of the activity amount. The information specified based on the activity amount may be characters, figures, symbols, or colors other than numerical values as long as the information can identify the activity amount.

2-8. Modification 8
The web page transmission unit 213 of the process management server 20 according to the above embodiment has not completed the process even if a predetermined time has passed until the process execution deadline, and the activity amount of the process (specifically, When the amount of communication is equal to or less than a predetermined threshold, a web page that displays a warning that the amount of activity is low may be transmitted to the communication terminals 10A and / or 10C. At that time, for example, when transmitting the web page to the communication terminal 10A, in addition to or instead of the communication terminal 10A, to another communication terminal 10 used by another user who is the boss of the terminal user. Alternatively, the web page may be transmitted. The same applies to the case where the web page is transmitted to the communication terminal 10C. According to this modification, it is possible to prevent the process from being overdue. It should be noted that the amount of activity is not limited to the number of file transmissions according to the above-described embodiment, as described in Modification 6 above.

2-9. Modification 9
The predetermined threshold value according to the modified example 8 may be a value of an activity amount in a process of another project. That is, a web page that displays a warning may be transmitted to the communication terminal 10 when the amount of activity is low compared with the amount of activity in the process of another project. Here, the other case may be another case handled by the company to which the warning is performed, or may be a case of another company in which the company is not involved at all. Further, the steps in which the amount of activity is compared may be the same or different. The value of the activity amount set as the predetermined threshold value may be an average value.

2-10. Modification 10
The web page transmission unit 213 of the process management server 20 according to the above embodiment displays a web page that displays a warning that the deadline has passed when the deadline has passed while the case, process, or process has not been completed. You may make it transmit with respect to communication terminal 10A and / or 10C. At that time, for example, when transmitting the web page to the communication terminal 10A, in addition to or instead of the communication terminal 10A, to another communication terminal 10 used by another user who is the boss of the terminal user. Alternatively, the web page may be transmitted. The same applies to the case where the web page is transmitted to the communication terminal 10C.

2-11. Modification 11
The transmission of the web page according to Modification 8 or 10 described above may be performed only when the priority of the case is “high”. Here, in the above embodiment, the priority of the case is manually set by the user, but may be automatically set by the process management server 20. Specifically, if the contract amount of the project is greater than or equal to the predetermined amount, or if the time from the date of ordering the project to the deadline is less than the predetermined time, or if the record of the project with the same orderer and contractor is When a predetermined number or more are registered in the case DB 221, the priority of the case may be automatically set to “high”. Alternatively, when two or more conditions among the above listed conditions are satisfied, the priority of the case may be automatically set to “high”.

2-12. Modification 12
The web page according to Modification 8 or 10 is an example of a means for giving a warning to the user. The means for giving a warning to the user may be other means such as e-mail. Further, the content of the warning may be a graphic, symbol, or color other than characters as long as it can be recognized by the user.

2-13. Modification 13
The predetermined threshold value according to the modified example 8 may be determined based on the type of the process, the proficiency level of the process of the user of the communication terminal 10A and / or 10C, and the importance of the matter. Alternatively, it may be determined based on two or more parameters among these parameters. Here, the proficiency level is a numerical value indicating the proficiency level. The proficiency level is set based on, for example, at least one of the experience time or the number of experiences of the process, the presence or absence of qualification necessary for processing the process, the result of the process work test, and the evaluation by the manager. Specifically, the importance is a priority or a contract amount.

2-14. Modification 14
The program executed in the process management server 20 according to the above-described embodiment or modification may be provided via a computer-readable recording medium. Here, the recording medium is, for example, a magnetic recording medium such as a magnetic tape or a magnetic disk, an optical recording medium such as an optical disk, a magneto-optical recording medium, or a semiconductor memory. The program may be distributed via a network such as the Internet.

DESCRIPTION OF SYMBOLS 1 ... Communication system, 10 ... Communication terminal, 20 ... Process management server, 21 ... Operation part, 22 ... Memory | storage part, 23 ... Communication part, 30A, 30B ... Internal network, 40 ... Public network, 211 ... Web page request | requirement receiving part , 212 ... Web page generation unit, 213 ... Web page transmission unit, 214 ... Approval response reception unit, 215 ... DB update unit, 216 ... File reception unit, 217 ... Completion response reception unit, 221 ... Project DB, 222 ... Process DB 223 ... processing DB, 224 ... comment DB, 225 ... deliberation progress management DB, 226 ... settlement route DB, A ... processing display area, B1 ... project button, B2 ... file button, B3 ... comment button, B4 ... approval button, B5 ... Complete button, F ... Comment field, I1, I2 ... Corporate icon, I3 ... Ball icon, I4 ... Person icon, M ... status information, M2 ... status information, P ... progress bar, T ... process tab

Claims (7)

A communication amount that specifies the amount of communication performed via a communication line between the first organization and a second organization different from the first organization for each process processed jointly by the first and second organizations. A specific part,
The first amount used for the first user belonging to the first organization and the second user belonging to the second organization for the information identified based on the identified amount or the amount. An information processing apparatus comprising: a display control unit that displays on at least one of communication terminals.   The display control unit includes a third communication terminal used by a third user belonging to the first organization and the third communication terminal when the specified amount or information specified based on the amount satisfies a predetermined condition. The information processing apparatus according to claim 1, wherein a warning is displayed on at least one of the fourth communication terminals used by a fourth user belonging to two organizations. In the step, the contents of the file as a product of the step are determined by alternately exchanging files between the first organization and the second organization via the communication line,
The communication amount specifying unit is configured to process the number of times or the frequency at which a file is transmitted between the first organization and the second organization via the communication line by the first and second organizations. Identify each process,
The information according to claim 2, wherein the display control unit displays a warning on at least one of the third and fourth communication terminals when the specified number of times or frequency is equal to or less than a threshold value. Processing equipment. The communication amount specifying unit is configured to determine the amount of communication performed through another communication line between the first organization and a third organization different from the first and second organizations. For each process that is jointly processed by
The display control unit, when the specified amount is equal to or less than the specified another amount, or a numerical value specified based on the specified amount is based on the specified another amount The information processing apparatus according to claim 2 or 3, wherein a warning is displayed on the third communication terminal when the value is equal to or less than a specified numerical value.   The predetermined condition is at least one of a process type in which the amount is specified, a proficiency level of the process of the first or second user, and an importance level of a matter configured by the processes. The information processing apparatus according to claim 2, wherein the information processing apparatus is determined on the basis of the information processing apparatus. An information processing method executed by an information processing apparatus,
Identifying the amount of communication performed over a communication line between the first organization and a second organization different from the first organization for each process processed jointly by the first and second organizations; ,
The first amount used for the first user belonging to the first organization and the second user belonging to the second organization for the information identified based on the identified amount or the amount. An information processing method comprising: displaying on at least one of the communication terminals. On the computer,
Identifying the amount of communication performed over a communication line between the first organization and a second organization different from the first organization for each process processed jointly by the first and second organizations; ,
The first amount used for the first user belonging to the first organization and the second user belonging to the second organization for the information identified based on the identified amount or the amount. A program for executing the step of displaying on at least one of the communication terminals.

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