JP2017118470A - Terminal adapter and incoming call processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a terminal adapter and an incoming call processing system, capable of processing an incoming call from an external terminal to a first terminal by a user using a second terminal.SOLUTION: When a call is incoming from an external terminal 22 to a first terminal 32 and if a caller ID number is included in a black list, a control unit 14, provided in a terminal adapter 10, disconnects the external terminal 22. On the other hand, if a caller ID number is included in a white list, the control unit 14 connects the external terminal 22 to the first terminal 32. As such, the incoming call from the external terminal 22 to the first terminal 32 is automatically processed. When the caller ID number is included in neither the white list nor the black list, the external terminal 22 is connected to a second terminal 34. Thus, the incoming call from the external terminal 22 to the first terminal 32 can be processed by a user who uses the second terminal 34. A plurality of terminal adapters 10 share a second terminal having one called number, so that an incoming call processing system for a call center etc. capable of centralized processing is provided.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a terminal adapter for switching and connecting a communication line to first and second terminals and an incoming call processing system including a plurality of the terminal adapters.

  Malicious acts using the telephone are increasing. Therefore, Patent Document 1 records a telephone number for rejecting an incoming call, compares whether the outgoing number matches one of the recorded telephone numbers after the incoming call, and if it matches, an annoying telephone that rings a bell A telephone with prevention is disclosed. Further, Patent Document 2 discloses an annoyance in which an outgoing call number of a nuisance call is automatically recognized, an nuisance call after the second call from the same call number is automatically transferred to an external corresponding agent, and the corresponding agent copes with an incoming call. A telephone handling system and method are disclosed. However, in these telephones and systems, it is necessary to install a telephone having such a function or construct a system in place of an existing telephone.

  Therefore, Patent Document 3 discloses a terminal adapter having an annoying phone call preventing function for identifying a call number and rejecting an incoming call from a call number registered in advance. According to this terminal adapter, existing telephones, communication facilities, etc. can be used continuously. However, a specific method for registering the calling number is not disclosed.

JP-A-11-146060 JP 2002-354123 A JP 2002-185642 A

  It is an object of the present invention to provide a terminal adapter and an incoming call processing system that can process an incoming call from an external terminal to a first terminal by a user using the second terminal.

The terminal adapter of the present invention is
A terminal adapter for switching and connecting a communication line to the first and second terminals, and a connection unit for switching and connecting an external terminal connected to the communication line to the first and second terminals;
A storage unit for holding a black list and a white list in which the numbers of the external terminals are registered;
When a call is received from the external terminal to the first terminal, the call number is checked against the black list and the whilist, and the connection unit is controlled. (1) When the call number is included in the black list Does not connect the external terminal to at least the first terminal, and (2) if the calling number is included in the white list, connects the external terminal to the first terminal or sends a notification signal to the second terminal And (3) a control unit that transmits the notification signal to the second terminal when the calling number is not included in either the white list or the black list,
The control unit transmits the notification signal to the second terminal, and then sets the external terminal to one of the first terminal, the second terminal, or the answering machine function according to a signal from the second terminal. The connection is made or the incoming call is disconnected.

  According to this feature, when the control unit receives an incoming call from the external terminal to the first terminal, the outgoing number is checked against the black list and the white list, and if the outgoing number is included in the black list, the external terminal When at least the first terminal is not connected and the calling number is included in the white list, the external terminal is connected to the first terminal or the second terminal, so that incoming calls from the external terminal to the first terminal are automatically processed. The notification signal is transmitted to the second terminal when the calling number is not included in either the white list or the black list, so that the second terminal can be used to receive an incoming call from the external terminal to the first terminal. Can be processed by the user.

The terminal adapter of the present invention is
The control unit registers the calling number in the white list or the black list in accordance with a signal from the second terminal after connecting the external terminal to the second terminal.

  According to this feature, after the external terminal is connected to the second terminal when the calling number is not included in either the white list or the black list, the calling number is set to the white list according to the signal from the second terminal. Alternatively, by being registered in the black list, a user who uses the second terminal can process a future incoming call from the external terminal to the first terminal.

The terminal adapter of the present invention is
A terminal adapter for switching and connecting a communication line to the first and second terminals, and a connection unit for switching and connecting an external terminal connected to the communication line to the first and second terminals;
A storage unit for storing a black list, a white list, and a gray list in which the numbers of the external terminals are registered;
When a call is received from the external terminal to the first terminal, a call number is checked against the black list, the whilist, and the gray list, and the connection unit is controlled. (1) The call number is added to the black list. If included, do not connect the external terminal to at least the first terminal, and (2) connect the external terminal to the first terminal if the calling number is included in the white list or the second terminal A control unit that transmits a notification signal to the terminal, and (3) transmits the notification signal to the second terminal when the calling number is not included in either the white list or the black list,
The notification signal includes a signal indicating that when the calling number is included in the greylist,
The control unit transmits the notification signal to the second terminal, and then sets the external terminal to one of the first terminal, the second terminal, or the answering machine function according to a signal from the second terminal. The connection is made or the incoming call is disconnected.

  According to this feature, in addition to the above-described effects, a notification signal can be transmitted to the user of the second terminal by using a gray list for a transmission number not included in either the white list or the black list. .

The terminal adapter of the present invention is
The control unit registers the calling number in the white list, the black list, or the precursor gray list according to a signal from the second terminal after connecting the external terminal to the second terminal. And

  According to this feature, after the external terminal is connected to the second terminal when the transmission number is not included in any of the white list, the black list, and the gray list, the transmission number is determined according to the signal from the second terminal. Is registered in the white list, the black list, or the gray list, the user using the second terminal can process a future incoming call from the external terminal to the first terminal. Further, for an external terminal whose calling number is included in the gray list, the calling number can be changed to a white list or a black list to refine the processing.

The terminal adapter of the present invention is
The control unit connects the external terminal and the first terminal when connecting the external terminal to the first terminal in accordance with a signal from the second terminal after connecting the external terminal to the second terminal. The second terminal receives a call with a terminal.

  According to this feature, the user of the second terminal can hear the call and determine the identity of the user of the external terminal.

The terminal adapter of the present invention is
The control unit transmits a transmission signal to a predetermined external terminal when the transmission number is included in the black list, and sends the predetermined external terminal to the first external terminal according to a signal from the predetermined external terminal. Connecting to the terminal, and connecting the external terminal to the first terminal according to a signal from the predetermined external terminal thereafter,

  According to this feature, when a call from a calling number included in the black list is malicious, it is possible to suppress repetition of the malicious action. The “predetermined external terminal” is a telephone set of a person (for example, police) who prevents malicious acts. For example, the police can know when a malicious call is made. In addition, it is possible to inform the user of the first terminal (the target person of the malicious act) that it is malicious, and in some cases, it is possible to request cooperation for so-called “cooking investigation”.

The terminal adapter of the present invention is
The control unit, when making a call from the first terminal to the external terminal, checks a destination number with the black list and the white list, controls the connection unit, and (1) the destination number is If it is included in the black list, do not connect the first terminal to the external terminal, (2) if the destination number is included in the white list, connect the first terminal to the external terminal, (3) When the destination number is not included in either the black list or the white list, a transmission signal is transmitted to the second terminal, and the first number is determined according to the signal from the second terminal. A terminal is connected to or not connected to the external terminal.

  According to this feature, a list that has been used for processing incoming calls can be used for outgoing calls. The black list and the white list are used to determine whether or not the call can be made, and the other numbers are determined by the user of the second terminal.

The terminal adapter of the present invention is
The control unit, when making a call from the first terminal to the external terminal, checks a destination number with the black list and controls the connection unit. (1) The destination number is included in the black list The first terminal is not connected to the external terminal, and (2) if the destination number is not included in the blacklist, a transmission signal is transmitted to the second terminal, and the second terminal The first terminal is connected or not connected to the external terminal in response to a signal from the terminal.

  According to this feature, when a call is transmitted from the first terminal to the external terminal by the control unit, the calling number is checked against the black list and the whistle list, and when the calling number is included in the black list, the first terminal When a call is not connected to an external terminal and is not included in the blacklist, a call signal is transmitted to the second terminal, so that a call from the first terminal to the external terminal is processed by the user using the second terminal Can do. .

The terminal adapter of the present invention is
The control unit causes the second terminal to receive a call between the first terminal and the external terminal when connecting the first terminal to the external terminal according to a signal from the second terminal. It is characterized by.

  According to this feature, the user of the second terminal can hear the call and determine the identity of the user of the external terminal.

The incoming call processing system of the present invention
A plurality of the terminal adapters described above are provided,
Each of the plurality of terminal adapters is switched and connected to a first terminal installed in a different location and a second terminal common to the plurality of terminal adapters.

  According to this feature, incoming calls to a plurality of first terminals can be centrally processed by a second terminal installed at one place. That is, the processing of the user of the second terminal can be performed by a call center or the like where a professional operator is arranged.

  According to the terminal adapter of the present invention, an incoming call from an external terminal to the first terminal can be processed by a user using the second terminal.

  Further, according to the incoming call processing system of the present invention, incoming calls from an external terminal to a first terminal installed at a different location are processed in a centralized manner by a user who uses at least one second terminal installed at the same location. Is possible.

FIG. 1 is a block diagram showing the configuration of the terminal adapter. FIG. 2 is a flowchart showing a processing procedure for incoming calls from the external terminal to the first terminal by the terminal adapter. FIG. 3 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the white list to the first terminal. FIG. 4 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the gray list to the first terminal. FIG. 5 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the black list to the first terminal. FIG. 6 is a flowchart showing a processing procedure of transmission from the first terminal to the external terminal. FIG. 7 is a block diagram showing the configuration of the incoming call processing system.

  Examples of the present invention will be described.

  FIG. 1 shows the configuration of the terminal adapter 10. Here, the terminal adapter 10 is shown with the network 20 and the first and second terminals 32 and 34 connected thereto. The network 20 is a telephone line as an example, and a plurality of external terminals 22 are connected thereto. The first and second terminals 32 and 34 and the plurality of external terminals 22 are telephones such as fixed telephones and mobile telephones. The terminal adapter 10 is installed at the same location as the first terminal 32 or in the vicinity thereof. For this reason, the first terminal 32 may be an extension telephone of the terminal adapter 10. It is assumed that the second terminal 34 is installed apart from the first terminal 32 via the network 20 and is connected to the terminal adapter 10. However, it may be installed close to the first terminal and may be directly connected to the terminal adapter 10 without going through the network 20. The first and second terminals 32 and 34 are used by different users.

  The terminal adapter 10 is a communication device that switches and connects a communication line to the first and second terminals 32 and 34, and includes a housing (not shown), a connection unit 12, a control unit 14, and a storage unit 16.

  The housing (not shown) accommodates a connection port (not shown) and a processor (not shown). The connection port has a plurality of ports for connecting a plurality of lines. Here, a line connected to the network 20 and a line connected to the first and second terminals 32 and 24 are connected. When the processor is activated by an incoming call to the telephone number of the first terminal, the processor executes a program stored in a storage device such as a ROM and develops the function of the control unit 14 described later.

  The connection unit 12 is controlled by the control unit 14 to switch and connect lines connected to a connection port (not shown). In the present embodiment, the connection unit 12 connects a line connected to the network 20 to one of the lines connected to the first and second terminals 32 and 34, respectively.

  In response to an outgoing call (also called an incoming call) from the external terminal 22 to the first terminal 32, the control unit 14 checks the calling number (also called the outgoing call number) against a black list, a white list, and a gray list. The incoming call from the external terminal 22 is processed according to the result and the signal transmitted from the second terminal 34. The control unit 14 controls the connection unit 12 to connect the external terminal 22 to the first and second terminals 32 and 34 or to disconnect communication from the external terminal 22.

  The storage unit 16 includes a storage device such as a nonvolatile memory, and holds a black list, a white list, and a gray list in which the numbers of the external terminals 22 are registered. Here, the number of the external terminal 22 that rejects the incoming call is registered in the black list. In the white list, the number of the external terminal 22 that permits incoming calls is registered. In the gray list, the numbers of the external terminals 22 for which the acceptance of incoming calls to the first terminal has not been determined are registered.

  FIG. 2 shows an incoming call processing procedure 100 from the external terminal 22 to the first terminal 32 by the terminal adapter 10. The processing procedure shown in FIG. 2 is an example, and other processing procedures are also conceivable. Other processing procedures will be described later.

  There is a call from the external terminal 22 to the first terminal 32, whereby the processing procedure 100 is started by the control unit 14.

  The processing of the control unit 14 is divided into two stages as shown on the left and right in the figure. The left side of the figure shows processing at the time of incoming call, and the right side shows processing based on the response of the second terminal.

  The process at the time of the incoming call is executed by determining whether the call should be connected to the first terminal (step S91), connected to the second terminal (step S6), or disconnected (step S92).

  In step S1, the control unit 14 obtains a calling number (that is, the number of the external terminal 22), and determines from the number whether the external terminal 22 is located overseas (that is, whether it is an international call). If this determination is affirmed, the process proceeds to step S92. If the determination is denied, the process proceeds to step S2.

  In step S <b> 92, the control unit 14 rejects the incoming call from the external terminal 22 and disconnects the communication without connecting the external terminal 22 to any of the first and second terminals 32 and 34.

  In step S2, the control unit 14 determines whether or not the external terminal 22 is a public telephone from the calling number. If this determination is affirmed, the process proceeds to step S92 described above, and if the determination is negative, the process proceeds to next step S3.

  In step S3, the control unit 14 confirms the subscriber number from the calling number, and determines whether or not the subscriber number is not notified. If this determination is affirmed, the process proceeds to step S92 described above, and if the determination is negative, the process proceeds to next step S4.

  In step S4, the control unit 14 collates the transmission number with the black list stored in the storage unit 16, and determines whether or not it is included in the black list. If this determination is affirmative (that is, if the calling number is included in the black list), the process proceeds to step S92 described above. If the determination is negative (that is, if the calling number is not included in the black list), the process proceeds to the next step S5.

  As mentioned above, if it transfers to step S92 in any of step S1-S4, a call will be cut | disconnected and the process of the terminal adapter 10 will be complete | finished.

  In step S <b> 5, the control unit 14 collates the transmission number with the white list stored in the storage unit 16 and determines whether it is included in the white list. If this determination is affirmative (that is, if the calling number is included in the white list), the process proceeds to step S91. If the determination is negative (that is, if the calling number is not included in the white list), the process proceeds to the next step S6.

  In step S91 (when the transmission number is included in the white list), the control unit 14 connects the external terminal 22 to the first terminal 32. The processing of the terminal adapter 10 ends. The doorbell of the first terminal 32 rings and the user of the first terminal 32 can respond to an incoming call from the external terminal 22.

  In step S6 (that is, when the calling number is not included in either the white list or the black list), the control unit 14 connects the external terminal 22 to the second terminal 34. As a result, the doorbell of the second terminal 34 rings and the user of the second terminal 34 responds to an incoming call from the external terminal 22.

  Here, when the transmission number is included in the gray list, a notification signal is transmitted to the second terminal in steps S61 and S62. The notification signal may indicate that it is registered in the gray list with a sound of “pea”, a sound of “gray”, or any other sound. In addition, it is possible to include a call number in a notification signal to indicate which of a plurality of call numbers registered in the gray list is an incoming call.

  That the user of the second terminal has been registered in the gray list by the notification signal, that is, that there has been an incoming call from the same calling number in the past, and whether or not the incoming call to the first terminal has been determined. I can know. As a result, it is possible to recall a past call before a call with the external terminal 22, and it becomes easy to respond carefully as necessary.

  The above is the process at the time of an incoming call. In the case of connection (step S91) or disconnection (step S92) to the first terminal, the processing procedure 100 ends. In the case of connection to the second terminal (step S6), the terminal adapter 10 waits for a response from the second terminal and performs processing based on the response from the second terminal.

  The user of the second terminal 34 can, for example, select to reject any incoming calls from the external terminal 22 to the first terminal 32 in the future, to allow all future calls, or to hold the rejection / permission. Therefore, when the user of the second terminal 34 permits the incoming call from the external terminal 22, the user presses a signal for registering the outgoing number of the external terminal 22 in the white list, for example, “1 #”, and the terminal adapter from the second terminal 34. 10 to send. When the user of the second terminal 34 rejects the incoming call from the external terminal 22, the user presses a signal for registering the transmission number of the external terminal 22 in the black list, for example, the button “2 #”, and the terminal adapter 10 from the second terminal 34. Send to. When the user of the second terminal 34 asks the user of the first terminal 32 to hold other rejections / permissions, the user presses a signal for registering the outgoing number of the external terminal 22 in the gray list, for example, the button “3 #” And transmitted from the second terminal 34 to the terminal adapter 10. In addition, when the communication between the external terminal 22 and the second terminal 34 is disconnected without transmitting any signal from the second terminal 34 to the terminal adapter 10 (disconnection by the caller of the external terminal 22 and the second terminal 34 users both disconnected).

  In step S <b> 7, the control unit 14 branches the process according to the response from the second terminal 34, the signals “1 #”, “2 #”, “3 #”, or disconnection that does not transmit these signals.

  If the signal “1 #” (registered in the white list) is transmitted, the caller number of the external terminal 22 is registered in the white list in step S81. Thereafter, in step S91, the call from the external terminal 22 is connected to the first terminal 32, and the processing procedure 100 ends.

  When the signal “2 #” (registered in the black list) is transmitted, the transmission number of the external terminal 22 is registered in the white list in step S82. Thereafter, the call from the external terminal 22 is disconnected in step S92, and the processing procedure 100 ends.

  If the signal “3 #” (registered in the gray list) is transmitted, the caller number of the external terminal 22 is registered in the gray list in step S83. Thereafter, the call from the external terminal 22 is disconnected in step S92, and the processing procedure 100 ends.

  If any signal is disconnected from the second terminal 34 without being transmitted to the terminal adapter 10, or if a signal other than “1 #”, “2 #”, and “3 #” is transmitted, an external signal is sent in step S92. The call from the terminal 22 is disconnected, and the processing procedure 100 ends. Even when the communication with the second terminal 34 is disconnected by the external terminal 22, the disconnection step S92 is not executed in the terminal adapter 10, but the same result is obtained.

  When any signal is disconnected without being transmitted from the second terminal 34 to the terminal adapter 10 or when a signal other than “1 #”, “2 #”, and “3 #” is transmitted, the signal “ Similarly to the case where “3 #” is transmitted, it may be registered in the gray list. When registering in the gray list, a notification signal is transmitted to the second terminal when a call from the same external terminal arrives again. Whether to transmit the notification signal may be determined as a design matter.

  As described above, a user who uses the second terminal 34 can process an incoming call from the external terminal 22 to the first terminal 32.

  Here, with respect to step S91 (when the transmission number is included in the white list), step S92 (when the transmission number is included in the black list) and step 62 (when the transmission number is included in the gray list), FIG. A process (alternative process) in place of the process shown in FIG. Hereinafter, the alternative process will be described. It should be noted that the terminal adapter 10 can perform both of the processing instead of the processing shown in FIG. 2 or the alternative processing, and either one is selected by the user using the second terminal 34 (mode selection). You may determine whether it is a process.

  FIG. 3 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the white list to the first terminal. It replaces step S91 in FIG. 2, and even the call number included in the white list is made safer by the intervention of the user of the second terminal.

  In step S91a, the control unit 14 transmits a notification signal to the second terminal. The notification signal may indicate that it is registered in the white list with the sound of “pea”, the sound of “white”, or any other sound. In addition, it is possible to include a call number in a notification signal to indicate which of a plurality of call numbers registered in the gray list is an incoming call.

  In step S <b> 91 b, the control unit 14 branches the process according to a response from the second terminal 34, specifically, a signal related to the number pressed at the second terminal 34. In the figure, “answering machine” and “corresponding” are shown, but the number pressed in the second terminal 34 is assigned.

  If the process branches to “answer machine”, the answering machine is processed without connecting to either the first terminal 32 or the second terminal 34 in step S91c. Note that it is preferable to perform the answering machine processing even when the second terminal 34 does not respond in step S91b.

  If branched to “Correspondence”, the received call is connected to the second terminal 34 in step S91d. Thereafter, in step S91e, the control unit 14 branches the process according to a response from the second terminal 34, specifically, a signal related to the number pressed at the second terminal 34. In the figure, “permitted” and “confirmed” are shown, but the number pressed at the second terminal 34 is assigned.

  If branched to “permitted”, the external terminal 22 and the first terminal 32 are connected in step S91j. At that time, the second terminal 34 receives a call between the external terminal 22 and the first terminal 32. That is, the second terminal is monitored. In addition, it is good also as a three-party call of the external terminal 22, the 1st terminal 32, and the 2nd terminal 34, without stopping to a monitor.

  If branched to “confirmation”, the received call is placed in a call holding state in step S91f, and the first terminal 32 and the second terminal 34 are connected. The user of the first terminal and the user of the second terminal can talk to determine the process. Thereafter, in step S91g, the control unit 14 branches the process in accordance with a response from the second terminal 34, specifically, a signal related to the number pressed at the second terminal 34. In the figure, “permitted”, “self-response”, and “non-permitted” are shown, but the number pressed at the second terminal 34 is assigned.

  When branched to “permitted”, the same processing as when branched to “permitted” in step S91e is performed.

  If branched to “disconnect”, the call from the external terminal 22 is disconnected in step S91h.

  If branched to “self-response”, the external terminal 22 and the second terminal 34 are connected in step S91i.

  After the above process, the control unit 14 performs a list update process in step S91k. The list update process is the same as steps S7, S81, S82, and S83 in FIG. 2, and the outgoing number of the external terminal is registered in the white list, gray list, or black list by input from the second terminal 34, or any Do not register in the list.

  As described above, according to the alternative processing shown in FIG. 3, the user of the second terminal 34 manages the incoming call from the transmission number registered in the white list.

  FIG. 4 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the gray list to the first terminal. It replaces step S62 in FIG. 2, and the user of the second terminal 34 intervenes in more detail for the calling numbers included in the gray list to make it safer.

  The process shown in FIG. 4 indicates that the notification signal transmitted to the second terminal is included in the gray list in step S62a (for example, the voice is “gray” or other arbitrary sounds are registered in the gray list. 3 is the same as the process shown in FIG. Management by the user of the second terminal 34 is performed in detail.

  FIG. 5 is a flowchart showing an alternative processing procedure for incoming calls from an external terminal having a transmission number included in the black list to the first terminal. This is an alternative to step S92 in FIG. 2, and the call numbers included in the black list are transferred to the phone of the person who prevents malicious acts (for example, the police), and the call of the malicious phone is notified. It is also possible to ask for cooperation in "Decoy investigation".

  In step S92a, the control unit 14 transmits to a predetermined external terminal which is a telephone set of a person who prevents malicious acts. At that time, a call signal may be transmitted to convey the incoming call number.

  In step S92b, the control unit 14 branches the process according to a response from a predetermined external terminal, specifically, a signal related to a number pressed at the predetermined external terminal. In the figure, “disconnection” and “confirmation” are shown, but a number pressed at a predetermined external terminal is assigned.

  If branched to “disconnect”, the call from the external terminal 22 is disconnected in step S92f.

  If branched to “confirm”, a predetermined external terminal and the first terminal 32 are connected in step S92c. A person who prevents malicious acts can request the user of the first terminal 32 to perform a so-called “decoy investigation”.

  In step S92d, the control unit 14 branches the process according to a response from a predetermined external terminal, specifically, a signal related to a number pressed at the predetermined external terminal. In the figure, “disconnected” and “permitted” are shown, but a number pressed at a predetermined external terminal is assigned.

  If branched to “disconnect”, the call from the external terminal 22 is disconnected in step S92f.

  In the case of branching to “permitted”, a so-called “decoy investigation” is performed. The incoming call is connected to the first terminal 32 and is monitored by a predetermined external terminal.

  As described above in detail, in the terminal adapter 10 of this embodiment, the external terminal 22 connected to the communication line is switched to the first and second terminals 32 and 34, and the number of the external terminal 22 is registered. Storage unit 16 that holds the black list and the white list, and when an incoming call is received from the external terminal 22 to the first terminal 32, the outgoing number is checked against the black list and the white list, and the connecting unit 12 is controlled to Is included in the black list, the external terminal 22 is not connected to at least the first terminal 32, and if the transmission number is included in the white list, the external terminal 22 is connected to the first terminal 32, and the transmission number is the white list and When it is not included in any of the black lists, the control unit 14 that connects the external terminal 22 to the second terminal 34 is provided. When the control unit 14 receives an incoming call from the external terminal 22 to the first terminal 32, the outgoing number is checked against the black list and the whistle list, and if the outgoing number is included in the black list, the external terminal 22 is at least When the external terminal 22 is connected to the first terminal 32 when the calling number is included in the white list without being connected to the first terminal 32, the incoming call from the external terminal 22 to the first terminal 32 is automatically processed. The external terminal 22 is connected to the second terminal 34 when the calling number is not included in either the white list or the black list, and the incoming call from the external terminal 22 to the first terminal 32 is second. Processing by a user using the terminal 34 is possible.

  Further, the gray list can notify the user who uses the second terminal that the incoming call is from a calling number that is not permitted to receive the first terminal via a notification signal.

  Here, with respect to the transmission number registered in the gray list, the user using the second terminal may determine that it should be registered in the white list or black list. For example, after the call with the external terminal 22 is finished, the user obtains information by talking with the user using the first terminal. In such a case, the list may be updated.

  The list can be updated, for example, by calling the number of the first terminal or the second terminal and inputting a predetermined number. The terminal adapter 10 reads out the caller number registered in the gray list and the incoming date and time from the caller number, and the user meets the request of registering in the white list, registering in the black list, leaving in the gray list, or deleting from the list. , “1 #”, “2 #”, “3 #”, and “4 #” are input. The terminal adapter 10 updates the list according to the input.

  A management server may be provided to update the list. The management server performs data communication with the terminal adapter 10 (for example, the terminal adapter 10 is an INS64 compatible machine) and holds a list. The user accesses (logs in) the management server and updates the list held by the management server. The management server transmits the updated list to the terminal adapter 10, and the terminal adapter 10 updates the list.

  Note that the gray list is not necessarily provided. In an environment where the white list and the black list are sufficient, it is possible to operate without any gray list. In this case, steps S61, S62 and S83 in FIG. 2 are not necessary.

  Furthermore, according to the alternative process shown in FIGS. 3 to 5, safety can be further improved.

  As a result of the above, a user who uses the first terminal that is likely to be a target of a malicious act using the telephone can be protected by a user who uses the second terminal having attention.

  A present Example shows the process about the transmission from a 1st terminal. The incoming call processing shown in the first embodiment is separate from the incoming call processing shown in the first embodiment, and the outgoing call processing of this embodiment can be applied together with the incoming call processing shown in the first embodiment.

  FIG. 6 is a flowchart showing a processing procedure 200 for transmission from the first terminal to the external terminal. Even when making a call, use the white list and black list to enhance safety.

  If the destination telephone number is included in the black list, the process branches to step SS2 in step SS1 and is disconnected without making a call.

  If the destination telephone number is included in the white list, the process branches to step SS4 in step SS3. In step SS4, it is determined whether or not it is an agency mode. If it is not an agency node, the process branches to step SS5 and is transmitted.

  Here, the “mediation mode” is a mode set by the user of the second terminal 34, and is processed by the user of the second terminal 34 including the number included in the white list. If it is the agency mode, the process branches to step SS6. That is, the destination number included in the white list is handled in the same manner as the destination number not included in the black list or the white list.

  In step SS6, the control unit 14 transmits a notification signal to the second terminal 34. That is, the transmission from the first terminal and the destination telephone number are notified.

  In step SS7, the control unit 14 branches the process in accordance with a response from the second terminal 34, specifically, a signal related to the number pressed at the second terminal 34. In the figure, “not permitted” and “permitted” are shown, but the number pressed at the second terminal 34 is assigned.

  If branched to “not permitted”, the call is disconnected without making a call in step SS2.

  If it is branched to “permitted”, it is transmitted in step SS8 and monitored by the second terminal. Thereafter, a list update process is performed in step SS9.

  As described above in detail, the terminal adapter 10 according to the present embodiment can be secured at the time of outgoing call mainly using the black list and the white list generated at the time of incoming call.

  A plurality of terminal adapters 10 according to the first embodiment can be provided to construct an incoming call processing system. The configuration and function of each terminal adapter 10 are the same as those in the first embodiment.

  FIG. 7 shows the configuration of the incoming call processing system. Each of the plurality of terminal adapters 10 is installed in a different place, and each first terminal 32 is used by a different user. On the other hand, the second terminal 34 receives the same number from all the terminal adapters 10.

  If the terminal adapter 10 and the first terminal 32 are two to several, one telephone can be used as the second terminal 34. When connecting the call from the external terminal 22 to the second terminal 34, the terminal adapter 10 can use the number of the first terminal as the calling number. Thereby, the user using the second terminal 34 can grasp which first terminal the incoming call is transferred to.

  When there are a large number of terminal adapters 10 and first terminals 32, it is considered that incoming calls to two or more first terminals 32 frequently occur. It is preferable to use a plurality of terminals as the second terminal 34. Therefore, a private branch exchange 34 a corresponding to one incoming number (may be two or more incoming numbers) is provided, and incoming calls to the private branch exchange 34 a are branched to a plurality of second terminals 34. The private branch exchange 34 a and the plurality of second terminals 34 are commonly used by a large number of terminal adapters 10. A private branch exchange 34a and a plurality of second terminals 34 may be provided in the call center 36 for centralized processing.

  As a result, it is possible to provide a wide range of services to users who use the first terminal that is likely to be the target of malicious acts using the telephone.

  The incoming call processing system of this embodiment includes a plurality of terminal adapters 10. The second terminal 34 receives incoming calls from all the terminal adapters 10 at the same number. According to this, with respect to the plurality of terminal adapters 10 and the first terminals 32 that are installed in different places, it is possible to perform centralized processing by the second terminal 34 that is installed in one place.

  The terminal adapter of the present invention can automatically process incoming calls from an external terminal to the first terminal and can be processed by a user who uses the second terminal. A user who uses a first terminal that is likely to be a target of a malicious act using a telephone can be protected by a user who uses a second terminal having attention. It can be used by caregivers.

  In addition, the incoming call processing system of the present invention can centrally process incoming calls from an external terminal to a first terminal installed in a different place by the second terminal 34 installed in one place. By installing a call center or the like, it is possible to provide a service for a user who uses the first terminal that is likely to be a target of a malicious act using a telephone. Possible use by service providers.

DESCRIPTION OF SYMBOLS 10 Terminal adapter 12 Connection part 14 Control part 16 Memory | storage part 20 Network 22 External terminal 32 1st terminal 34 2nd terminal 100 Incoming call processing procedure 200 Outgoing process procedure

Claims (10)

A terminal adapter for switching and connecting a communication line to the first and second terminals, and a connection unit for switching and connecting an external terminal connected to the communication line to the first and second terminals;
A storage unit for holding a black list and a white list in which the numbers of the external terminals are registered;
When a call is received from the external terminal to the first terminal, the call number is checked against the black list and the whilist, and the connection unit is controlled. (1) When the call number is included in the black list Does not connect the external terminal to at least the first terminal, and (2) if the calling number is included in the white list, connects the external terminal to the first terminal or sends a notification signal to the second terminal And (3) a control unit that transmits the notification signal to the second terminal when the calling number is not included in either the white list or the black list,
The control unit transmits the notification signal to the second terminal, and then sets the external terminal to one of the first terminal, the second terminal, or the answering machine function according to a signal from the second terminal. A terminal adapter for connecting or disconnecting the incoming call.   The control unit registers the calling number in the white list or the black list according to a signal from the second terminal after connecting the external terminal to the second terminal. Item 13. The terminal adapter according to Item 12. A terminal adapter for switching and connecting a communication line to the first and second terminals, and a connection unit for switching and connecting an external terminal connected to the communication line to the first and second terminals;
A storage unit for storing a black list, a white list, and a gray list in which the numbers of the external terminals are registered;
When a call is received from the external terminal to the first terminal, a call number is checked against the black list, the whilist, and the gray list, and the connection unit is controlled. (1) The call number is added to the black list. If included, do not connect the external terminal to at least the first terminal, and (2) connect the external terminal to the first terminal if the calling number is included in the white list or the second terminal A control unit that transmits a notification signal to the terminal, and (3) transmits the notification signal to the second terminal when the calling number is not included in either the white list or the black list,
The notification signal includes a signal indicating that when the calling number is included in the greylist,
The control unit transmits the notification signal to the second terminal, and then sets the external terminal to one of the first terminal, the second terminal, or the answering machine function according to a signal from the second terminal. A terminal adapter for connecting or disconnecting the incoming call.   The control unit registers the calling number in the white list, the black list, or the gray list according to a signal from the second terminal after connecting the external terminal to the second terminal. The terminal adapter according to claim 3.   The control unit connects the external terminal and the first terminal when connecting the external terminal to the first terminal in accordance with a signal from the second terminal after connecting the external terminal to the second terminal. The terminal adapter according to claim 1, wherein the second terminal receives a call with a terminal.   The control unit transmits a transmission signal to a predetermined external terminal when the transmission number is included in the black list, and sends the predetermined external terminal to the first external terminal according to a signal from the predetermined external terminal. The terminal according to claim 1, wherein the terminal is connected to a terminal, and the external terminal is connected to the first terminal in response to a signal from the predetermined external terminal thereafter. adapter.   The control unit, when making a call from the first terminal to the external terminal, checks a destination number with the black list and the white list, controls the connection unit, and (1) the destination number is If it is included in the black list, do not connect the first terminal to the external terminal, (2) if the destination number is included in the white list, connect the first terminal to the external terminal, (3) When the destination number is not included in either the black list or the white list, a transmission signal is transmitted to the second terminal, and the first number is determined according to the signal from the second terminal. The terminal adapter according to any one of claims 1 to 6, wherein a terminal is connected to or not connected to the external terminal.   The control unit, when making a call from the first terminal to the external terminal, checks a destination number with the black list and controls the connection unit. (1) The destination number is included in the black list The first terminal is not connected to the external terminal, and (2) if the destination number is not included in the blacklist, a transmission signal is transmitted to the second terminal, and the second terminal The terminal adapter according to claim 1, wherein the first terminal is connected to or not connected to the external terminal in response to a signal from the terminal adapter.   The control unit causes the second terminal to receive a call between the first terminal and the external terminal when connecting the first terminal to the external terminal according to a signal from the second terminal. The terminal adapter according to claim 7 or 8, characterized by the above-mentioned. A plurality of terminal adapters according to any one of claims 1 to 9,
Each of the plurality of terminal adapters is switched and connected to a first terminal installed in a different place and a second terminal common to the plurality of terminal adapters.