JP2017097790A - Reservation processing device, reservation processing method, and reservation processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an event at a timing suitable for reservation of the event with respect to the free time of a schedule.SOLUTION: A reservation processing device stores reservation event information 223 related to events to be provided by agents, that is, events as a target of reservation, acquires schedule information of a reservation applicant from a reservation applicant terminal, determines the free time of the schedule on the basis of the acquired schedule information, determines events which can be reserved in the free time from among the reservation event information 223 by using the determined free time, and provides the determined events to the reservation applicant terminal in accordance with a timing determined for each event.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a reservation processing apparatus, a reservation processing method, and a reservation processing program.

  Patent Document 1 below discloses a reservation system for reserving instruction time at a driving school. In the prior art column of Patent Document 1, it is described that when an instructor is assigned to a schedule table, the instructor is assigned in consideration of the individual schedule of the instructor. As described above, when a schedule is established, it is generally adjusted so as not to overlap with other schedules. Therefore, when a student receiving instruction reserves instruction time, the student confirms his / her schedule and applies for the reservation when the schedule is not filled.

JP 2002-56106 A

  For users who apply for reservations, not only applying for reservations during free time while checking the schedule as in the past, but also providing events at the appropriate time for event reservations for free time in the schedule It is convenient to have a mechanism.

  The present invention has been made to solve the above-described problem, and a reservation processing apparatus, a reservation processing method, and a reservation process capable of providing an event at a timing suitable for event reservation with respect to an empty schedule time. One of the purposes is to provide a program.

  The reservation processing apparatus according to one aspect of the present invention is an event provided by a vendor, and stores means for storing reservation event information related to an event to be reserved; means for acquiring schedule information related to a user schedule; Based on the acquired schedule information, a means for specifying a free time of a schedule, and using the specified free time, a reservation is made at the free time from the stored reservation event information. A means for identifying one or more possible events, and a timing determined for each event with respect to the user terminal that is a source of acquisition of the schedule information used for identifying the identified event. Providing means.

  The event may be an event provided by a different business type and business type.

  Based on the acquired schedule information, it further comprises means for analyzing preference information related to user preferences, and the means for specifying the event is specified by further using the preference information when specifying the event. It is good to do.

  The system further comprises means for analyzing a user's behavior pattern based on the acquired schedule information, and the means for identifying the event further identifies the event using the behavior pattern when identifying the event. It is good.

  Means for specifying a place set in a schedule set before and after the idle time based on the acquired schedule information, and the means for specifying the event specifies the event At this time, the specified location may be further specified.

  It is good also as a means to receive the reservation with respect to the said provided event.

  In the case where a reservation for the accepted event has been established, it may further comprise means for transmitting reservation establishment information relating to the established reservation to the reservation applicant terminal 4 and updating the schedule information of the user terminal. Good.

  A reservation processing method according to one aspect of the present invention is an event provided by a contractor, and a reservation processing device that stores reservation event information related to an event to be reserved in a storage device stores schedule information related to a user's schedule. A step of acquiring, a step of specifying a vacant time of a schedule based on the acquired schedule information, and using the specified vacant time, in the reservation event information stored in the storage device From the step of identifying one or more of the events that can be reserved in the free time, and for the user terminal that is the acquisition source of the schedule information used to identify the event, the identified event And providing according to the timing determined for each event.

  The reservation processing program according to one aspect of the present invention is a means for storing reservation event information relating to an event that is provided by a trader and is a target of a computer, and means for obtaining schedule information relating to a user's schedule. Means for specifying a schedule free time based on the acquired schedule information, and using the specified free time, a reservation is made at the free time from the stored reservation event information. Means for identifying one or more possible events, and providing the identified events to a user terminal from which schedule information used to identify the events is acquired according to a timing determined for each event Function as a means to

  According to the present invention, it is possible to provide an event at a timing suitable for an event reservation with respect to a schedule free time.

It is a figure which illustrates the structure of the reservation processing system containing the reservation processing server in embodiment. It is a figure which illustrates the structure of the reservation processing server shown in FIG. It is a flowchart for demonstrating a series of procedures at the time of providing the reservation applicant terminal with the event which can be reserved in the free time of a schedule, and managing the reservation with respect to the provided event.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  FIG. 1 is a schematic configuration diagram of a reservation processing system including a reservation processing server (reservation processing device) according to an embodiment of the present invention. As shown in the figure, the reservation processing system 1 in the present embodiment includes a reservation processing server 2, one or more reservation acceptor terminals 3, and one or more reservation applicant terminals 4. Each of the reservation acceptor terminal 3 and the reservation applicant terminal 4 is configured to be able to communicate with the reservation processing server 2 via the network N.

  The reservation acceptor terminal 3 is a terminal device used by a service provider as a reservation acceptor who accepts an event reservation described later. Businesses that can be reservation recipients are business types and business types.

  The reservation applicant terminal 4 is a terminal device used as a reservation applicant who applies for a reservation of an event by a user who receives service provision.

  Any event may be used as long as it can be reserved. For example, the event can be specified by reservation event information generated by setting a reservation frame. Details of the reservation event information will be described later. The method of setting the reservation frame can be determined according to the reservation reception type, for example. As the reservation reception type, for example, a preset type and a free reception type described later can be employed. The reservation reception type may be other types and can be arbitrarily adopted.

  The preset type is a method for receiving a reservation from a reservation applicant using a reservation frame set in advance by a reservation receiver. The free reception type is a method of accepting a reservation from a reservation applicant by causing the reservation applicant to set a desired reservation frame within the service provision time set by the reservation receiver.

  Before setting the reservation frame, the reservation acceptor registers, for example, the following items. Menu items that specify the contents of the service provided by the reservation recipient, resource items that serve as resources (for example, people, equipment, equipment, etc.) when providing the service, resource group items to which resources can belong, reservation capacity items , Reservation available date and time items, fee items.

  In the preset type, for example, a reservation acceptor sets a reservation frame by setting a menu item and a time zone for providing a service corresponding to the menu item.

  In the free reception type, for example, the reservation reception person sets the service provision time, and the reservation applicant sets the desired time slot from within the service provision time.

  In the present embodiment, a description will be given assuming a PC (personal computer) as the reservation acceptor terminal 3 and a smartphone as the reservation applicant terminal 4, but the present invention is not limited to this. As the reservation acceptor terminal 3 and the reservation applicant terminal 4, for example, a PC, a notebook PC, a tablet terminal, a smartphone, a mobile phone, a personal digital assistant (PDA), and other terminal devices can be used as appropriate.

  The reservation processing server 2 is constituted by, for example, a computer having a relatively high arithmetic processing capability, and a server function is realized by a predetermined server program operating on the computer. Here, the number of computers constituting the reservation processing server 2 is not necessarily one, and may be composed of a plurality of computers distributed on the network N.

  The network N includes a communication network in which information can be transmitted and received among the reservation processing server 2, the reservation acceptor terminal 3, and the reservation applicant terminal 4. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, combinations thereof, It does not matter whether it is wired or wireless.

  As illustrated in FIG. 2, the reservation processing server 2 includes, for example, a processor 20, a communication interface 21, and a storage resource 22.

  The processor 20 includes an arithmetic and logic unit that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various computer functions stored in the storage resource 22 to realize various functions to be described later. To do. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The communication interface 21 is a hardware module for connecting to the network N and communicating with other terminals on the network N. The communication interface 21 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 22 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage resource 22 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices. A computer program 220 is stored in the storage resource 22.

  In addition to the computer program 220, the storage resource 22 stores an operating system program, a driver program, various data, and the like that are used for processing of the reservation processing server 2. Examples of the driver program include a communication interface driver program for controlling the communication interface 21.

  Examples of the various data include, for example, the account of the reservation acceptor registered by the reservation acceptor, the account information 222 regarding the account of the reservation applicant registered by the reservation applicant, and the reservation event related to the event subject to the reservation registered by the reservation acceptor. There are information 223, reservation information 224 regarding reservation contents registered by the reservation applicant, schedule information 225 regarding the schedule of the reservation applicant acquired from the reservation applicant terminal 4, and the like.

  The account information 222 includes the account information of the reservation acceptor and the account information of the reservation applicant. The account information of the reservation acceptor includes, for example, a user ID item, a password item, a mail address item, a name item, a business type / business category item, and the like as data items. The user ID item stores identification information for specifying a reservation acceptor who is a trader. The business type / business type item stores information for specifying the business type / business type of the reservation receptionist.

  The reservation applicant's account information includes, for example, a user ID item, a password item, an email address item, a name item, an address item, a contact item, etc. as data items. The user ID item stores identification information for specifying a reservation applicant who is a user.

  The reservation event information 223 includes, for example, a user ID item, an event ID item, a genre item, a provision place item, a provision time item, a charge item, a person in charge item, a supplementary explanation item, a reservation proposal timing item, and the like as data items. The user ID item is the same item as the user ID item of the account information of the reservation acceptor, and the account information of the reservation acceptor and the reservation event information 223 can be associated by this user ID item.

  The event ID item stores event identification information for specifying an event such as an event number or an event name. The genre item stores information for specifying the genre of the event. The event genre can be set, for example, for each type of business / business category, or for each type of offer. Specifically, each dish provided at a restaurant, hospital, school, fitness, beauty salon, restaurant (for example, soba) Tempura soba, zaru soba) provided at the restaurant. A plurality of hierarchies can be arbitrarily provided for each genre. For example, when the genre is a restaurant, restaurants, cafes, taverns, etc. are provided as lower layers of restaurants, and Japanese, Chinese, Western, etc. are provided as lower layers of restaurants. As a lower hierarchy, a sushi restaurant, a soba restaurant, a tempura restaurant, and the like can be provided.

  The provision location item stores information for specifying the event provision location. The provision time item stores the provision time of the event. The price item stores the price of the event. The person-in-charge item stores information for specifying the person in charge on the side of the trader who provides the event. The supplementary explanation item stores, for example, memo information about the event, such as the content of the event and information about the preference of the target reservation applicant.

  The reservation proposal timing item stores a timing when a reservation is proposed to a reservation applicant (hereinafter also referred to as “reservation proposal timing”). The reservation proposal timing can arbitrarily determine a timing suitable for proposing an event reservation for each event. Suitable timings are, for example, two to three months ago when the event is a trip, and several days to several hours before when the event is a meal.

  The reservation information 224 includes, as data items, for example, a reservation ID item, an event ID item, a reservation content item, a reservation applicant user ID item, and the like. The reservation ID item stores identification information for specifying the reservation applied by the reservation applicant. The event ID item is the same item as the event ID item of the reservation event information 223, and the reservation event information 223 and the reservation information 224 can be associated with each other by this event ID item.

  The reservation content item stores information related to the reservation content such as the number of reservations, the reservation course, and the reservation time. The user ID item of the reservation applicant is the same item as the user ID item of the account information of the reservation applicant, and the account information of the reservation applicant and the reservation information 224 can be associated by this user ID item. The memo item stores, for example, word-of-mouth information related to the evaluation and reservation of the reservation applicant, such as reviews.

  The schedule information 225 includes, for example, a reservation applicant's user ID item, a schedule item, and the like as data items. The user ID item of the reservation applicant is the same item as the user ID item of the account information of the reservation applicant, and the account information of the reservation applicant and the schedule information 225 can be associated with each other by this user ID item. The schedule item stores the schedule of the reservation applicant acquired from the reservation applicant terminal 4. The schedule includes, for example, date and time, location, schedule content, and the like.

  The database construction including the account information 222, the reservation event information 223, the reservation information 224, and the schedule information 225 described above, and the combination of data items included in each information are merely examples, and the construction of the database and the combination of data items. Can be appropriately changed according to the system to be operated.

  The computer program 220 is a program for performing a predetermined process, and includes a plurality of software modules that are appropriately called and executed during the operation of the main program of the reservation processing server 2. Each software module is a subprogram modularized to execute a specific process, and is created using, for example, a procedure, a subroutine, a method, a function, a data structure, and the like.

  The computer program 220 illustratively has a reservation processing module 221. In the following, functions realized by executing the reservation processing module 221 will be described.

  The reservation processing module 221 accepts account registration of a reservation acceptor who is a contractor. When the reservation acceptor starts using the reservation processing system 1, the reservation acceptor operates the reservation acceptor terminal 3 to access a predetermined Web page of the reservation processing server 2 and registers the account information 222 of the reservation acceptor.

  The reservation processing module 221 registers the reservation event information 223 related to the event to be reserved for the reservation receiver who has registered the account.

  The reservation processing module 221 accepts a reservation applicant's account registration. When the reservation applicant starts using the reservation processing system 1, the reservation applicant operates the reservation applicant terminal 4 to access a predetermined Web page of the reservation processing server 2 and registers the account information 222 of the reservation applicant.

  The reservation processing module 221 acquires the reservation applicant's schedule from the reservation applicant terminal 4 of the reservation applicant who has registered the account, and stores it in the schedule information 225. The timing for acquiring the reservation applicant's schedule may be, for example, regular or every time the schedule is updated in the reservation applicant terminal 4, and can be arbitrarily set.

  The reservation processing module 221 specifies the free time of the reservation applicant's schedule based on the schedule information 225.

  The reservation processing module 221 specifies one or more events that can be reserved during the free time from the reserved event information 223 using the specified free time. The identification of the event can be performed, for example, by comparing the provision time item of the reserved event information 223 with the free time.

  Here, when identifying an event, preference information about the applicant's preferences, behavior patterns related to the customary behavior of the applicant, places set in schedules set before and after free time, reservations The current position of the applicant terminal 4 may be added to the specific condition.

  The preference information / behavior pattern is obtained, for example, by analyzing the schedule contents, date, place, etc. included in the schedule information of the reservation applicant. The analysis is not limited to schedule information. For example, a questionnaire regarding preference and behavior may be performed on the reservation applicant, and questionnaire information that is an answer to the questionnaire may be analyzed.

  When specifying an event using the preference information / behavior pattern, for example, the genre item of the reserved event information 223, the provided location item, the provided time item, the charge item and the supplementary explanation item, the memo item of the reserved information 224, etc. Each stored information is compared with preference information / behavior pattern, and an event is specified based on reserved event information 223 corresponding to the matched information.

  By adding preference information and behavior patterns to the conditions for specifying an event, it is possible to provide an event suitable for the individuality and activity of the reservation applicant. In addition, by adding the location and current location that exist before and after the vacant time to the conditions for specifying the event, it is possible to provide an event that takes into account the location of the reservation applicant.

  The current position of the reservation applicant terminal 4 can use, for example, the position information of the reservation applicant terminal 4, and the position information of the reservation applicant terminal 4 is acquired using, for example, GPS (Global Positioning System). can do.

  The reservation processing module 221 provides the specified event to the reservation applicant terminal 4 according to the reservation proposal timing determined for each event. The provision to the reservation applicant terminal 4 may be performed by displaying the specified event on the reservation applicant terminal 4. For example, a pop-up screen displaying the specified event may be displayed on the display of the reservation applicant terminal 4, or an email describing the specified event may be distributed and displayed on the reservation applicant terminal 4. The specified event may be displayed and displayed on the reservation applicant's My Page or the like.

  The reservation applicant terminal 4 serving as an event providing destination is the reservation applicant terminal 4 serving as an acquisition source of schedule information used for specifying an event to be provided.

  The reservation processing module 221 receives a reservation for the event provided to the reservation applicant terminal 4 from the reservation applicant terminal 4. The reservation processing module 221 manages reservations for events received from the reservation applicant terminal 4.

  With reference to FIG. 3, a series of procedures for providing a reservation applicant terminal 4 with an event that can be reserved in the free time of the reservation applicant's schedule and managing a reservation for the provided event will be described.

  First, the reservation processing module 221 specifies the free time of the reservation applicant's schedule based on the schedule information 225 acquired from the reservation applicant terminal 4 (step S101).

  Subsequently, the reservation processing module 221 specifies an event that can be reserved during the vacant time from the reserved event information 223 using the vacant time specified in step S101 (step S102).

  Subsequently, the reservation processing module 221 provides the event specified in step S102 to the reservation applicant terminal 4 according to the reservation proposal timing determined for each event (step S103).

  Subsequently, the reservation processing module 221 receives a reservation for the event provided to the reservation applicant terminal 4 in step S103 from the reservation applicant terminal 4 (step S104).

  Subsequently, the reservation processing module 221 manages the reservation for the event received from the reservation applicant terminal 4 in step S104 (step S105).

  As described above, according to the reservation processing system 1 according to the embodiment, the reservation event information 223 relating to the event to be reserved is stored in the storage resource 22 and is provided by each of the different types of business and business types, and the reservation applicant's Schedule information is acquired from the reservation applicant terminal 4, and based on the acquired schedule information, the free time of the reservation applicant's schedule is specified, and an event that can be reserved in the specified free time is stored in the reservation event information 223. The specified event can be specified from the inside, and the specified event can be provided to the reservation applicant terminal 4 according to the reservation proposal timing determined for each event.

  Therefore, according to the reservation processing system 1 in the embodiment, it is possible to provide an event at a timing suitable for event reservation with respect to the free time of the reservation applicant's schedule.

  Moreover, according to the reservation processing system 1 in the embodiment, reservations for events provided to the reservation applicant terminal 4 can be received and managed.

[Modification]
The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processes (steps) can be arbitrarily changed in order within the range where no contradiction occurs in the processing contents, or can be executed in parallel.

  Further, the reservation event information 223 in the above-described embodiment has been described on the assumption that it includes reservation event information corresponding to a plurality of traders having different types of business / business conditions, but the present invention is not limited to this. The present invention can also be applied when only event information is stored.

  Further, the reservation processing server 2 in the above-described embodiment stores the schedule information 225 in the storage resource 22, but the schedule information 225 is not necessarily stored in the storage resource 22. When the schedule information 225 is not stored in the storage resource 22, the reservation processing module 221 acquires the reservation applicant's schedule from the reservation applicant terminal 4 when specifying the free time of the reservation applicant's schedule; do it.

  In the above-described embodiment, the reservation acceptor terminal 3 and the reservation applicant terminal 4 perform processing by accessing the Web page of the reservation processing server 2. However, it is not always necessary to access the Web page and perform processing. There is no. For example, the reservation acceptor terminal 3 or the reservation applicant terminal 4 may install a reservation processing application (reservation processing application) to realize various functions in the above-described reservation processing system. In this case, the reservation acceptor terminal 3 and the reservation applicant terminal 4 acquire the latest reservation event information, reservation information, and the like from the reservation processing server 2, and execute the reservation processing using the acquired latest information, Data processed in the reservation acceptor terminal 3 or the reservation applicant terminal 4 may be transmitted to the reservation processing server 2.

  In the above-described embodiment, when the reservation for the event accepted from the reservation applicant terminal 4 is established, the reservation processing module 221 of the reservation processing server 2 displays the reservation establishment information regarding the established reservation. It is good also as transmitting to. In this case, for example, when the reservation applicant terminal 4 receives the reservation establishment information from the reservation processing server 2, the reservation applicant terminal 4 may update the schedule information of the reservation applicant terminal 4 using the received reservation establishment information. Good. In addition, the reservation applicant who has received the notification that the reservation establishment information has been received may operate the reservation applicant terminal 4 to update the schedule information of the reservation applicant terminal 4. The reservation establishment information includes, for example, reservation date / time, reservation location, number of reservations, reservation course, reservation fee, and the like.

DESCRIPTION OF SYMBOLS 1 ... Reservation processing system 2 ... Reservation processing server 3 ... Reservation acceptor terminal 4 ... Reservation applicant terminal 20 ... Processor 21 ... Communication interface 22 ... Storage resource 220 ... Computer program 221 ... Reservation processing module 222 ... Account information 223 ... Reservation event Information 224 ... Reservation information 225 ... Schedule information N ... Network

Claims (9)

Means for storing reservation event information related to an event to be reserved, which is an event provided by a merchant;
Means for obtaining schedule information relating to the user's schedule;
Means for specifying a schedule free time based on the acquired schedule information;
Means for specifying one or more of the events that can be reserved in the free time from the stored reservation event information using the specified free time;
Means for providing the identified event to a user terminal, which is a source of schedule information used to identify the event, according to a timing determined for each event;
A reservation processing apparatus comprising:   The reservation processing apparatus according to claim 1, wherein the event is an event provided by a different business type and business type. Based on the acquired schedule information, further comprising means for analyzing preference information related to user preferences,
The means for specifying the event is specified by further using the preference information when specifying the event.
The reservation processing apparatus according to claim 1 or 2, wherein Means for analyzing a user's behavior pattern based on the acquired schedule information;
The means for specifying the event is specified by further using the behavior pattern when specifying the event.
The reservation processing apparatus according to any one of claims 1 to 3. Means for identifying a place set in a schedule established before and after the idle time based on the acquired schedule information;
The means for specifying the event is specified by further using the specified location when specifying the event.
The reservation processing apparatus according to claim 1, wherein:   The reservation processing apparatus according to claim 1, further comprising means for receiving a reservation for the provided event.   When the reservation for the accepted event is established, the information processing apparatus further comprises means for transmitting reservation establishment information relating to the established reservation to the reservation applicant terminal 4 and updating the schedule information of the user terminal. The reservation processing apparatus according to any one of claims 1 to 6. A reservation processing device that stores reservation event information related to an event to be reserved, which is an event provided by a contractor, in a storage device,
Obtaining schedule information about the user's schedule;
Identifying a free time of the schedule based on the acquired schedule information;
Identifying one or more of the events that can be reserved in the free time from the reservation event information stored in the storage device using the specified free time;
Providing the identified event to a user terminal that is an acquisition source of the schedule information used to identify the event according to a timing determined for each event;
The reservation processing method characterized by performing. Computer
Means for storing reservation event information relating to an event to be reserved, which is an event provided by a contractor;
Means for obtaining schedule information relating to a user's schedule;
Means for specifying a schedule free time based on the acquired schedule information;
Means for specifying one or more of the events that can be reserved in the free time from the stored reservation event information using the specified free time;
Means for providing the identified event to a user terminal that is an acquisition source of the schedule information used to identify the event according to a timing determined for each event;
Reservation processing program characterized by functioning as

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