JP2017062630A - Service management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service management system capable of allowing a shop and staff to easily carry out communication with clients at times other than operation to thereby improve revisit ratio of the clients.SOLUTION: The service management system includes: display control means that controls to display a piece of image information representing a result of a service provided to a client, which is input via a shop terminal, on a user terminal corresponding to the client. The display control means controls to display the image information in a calendar form for a predetermined period based on the date the service is provided.SELECTED DRAWING: Figure 2A

Description

  The present invention relates to a service management system for customers.

In beauty salons, pet shops, etc., the contents of treatments performed on customers and pets of customers are recorded in a medical record, digitized, and referred to the medical records at the next and subsequent treatments. Moreover, it is performed for each customer to take an image of a customer and store an image such as a hairstyle after the treatment.
For example, Patent Document 1 discloses a service management system that captures a sheet of paper written by a person in charge of a procedure and extracts information from the sheet image to obtain medical record information.

JP 2013-257737 A

According to the above prior art, customer information and medical records of customers who visit the store are digitized, so that the customer's treatment can be easily performed after the next time, and the service can be improved.
However, with regard to attracting customers at a store, uniform information provision based on customer information is performed, and information is only provided in one direction from the store to the customer.

On the other hand, with the widespread use of mobile terminals such as smartphones, everyone is managing and obtaining preference information and communicating with information terminals. However, with regard to hairstyles and pets, customers themselves only imaged the treatment results and stored the treatment images in a blog (Weblog) or the like.
In other words, electronic medical record information from beauty salons and pet shops has not been used to attract customers.

  An object of the present invention is to provide a service management system capable of improving the return visit rate of customers.

  In order to achieve the above object, the service management system of the present invention comprises display control means for displaying on a customer terminal corresponding to the customer image information indicating a service provision result to the customer inputted from the store terminal, The display control means displays the image information as a list in a calendar format for a predetermined period based on the service provision date.

  According to the present invention, it is possible to easily communicate with stores and staff other than at the time of treatment, so that the revisit rate of customers can be improved.

It is a figure which shows the whole structure of a service management system. It is a figure which shows the diary display start screen when a calendar is displayed on the month. It is a figure which shows the diary display start screen when a calendar is displayed on a week. It is a figure explaining the content transition of screen operation and diary information. It is a sequence diagram explaining a user registration process. It is a figure which shows the structure of the user information of user information DB. The screen of the treatment reservation which diary AP of a user terminal displays is shown. It is a sequence diagram which shows the process reservation process of a service management system. It is a sequence diagram which shows a check-in (entrance) process. It is a figure which shows the customer information displayed on a shop terminal by a check-in process. It is a figure which shows the treatment information displayed on a shop terminal, and a registration screen. It is a sequence diagram explaining the process which fills operation information into diary information. It is a figure which shows an example of a diary display screen. It is a figure which shows the display control flow of a diary icon. It is a figure which shows the structure of diary information. It is a figure which shows the structure of customer information. It is a figure which shows an example of the shape change of a diary icon.

Hereinafter, a service management system according to an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram illustrating an overall configuration of a service management system according to an embodiment. The service management system according to the embodiment is implemented as a cloud computing service. The user terminal 7a of the user A and the user terminal 7b of the user B, the store terminal 8a of the hair salon A, and the store terminal 8b of the hair salon B are connected to the cloud. The service is being provided.

  A diary application program (hereinafter referred to as a diary AP) is installed in the user terminal 7a (customer terminal) corresponding to the user A and the user terminal 7b (customer terminal) corresponding to the user B. By displaying the format, it is possible to make a reservation for treatment of a store such as a beauty salon and to view the contents of the treatment.

  Although not shown, the user terminal 7a and the user terminal 7b are information processing apparatuses having a display unit that displays a diary, a user operation unit that operates a diary, and a network connection unit that is connected to cloud computing. For example, a portable terminal such as a smartphone or a tablet can be used, but a PC (personal computer) or other information terminal may be used.

  The store terminal 8a and the store terminal 8b are information processing apparatuses such as PCs provided in the beauty salon. Although details will be described later, input of treatment contents, display of the customer's previous treatment contents, and customer reservation processing are performed. It is also used as a terminal for exchanging messages with store staff and customers. The store terminal 8a and the store terminal 8b are not limited to PCs, and may be tablets, and a plurality of terminals may be provided in the store.

Furthermore, a beacon 9a and a beacon 9b for automatically performing a customer entry process are installed in each store. The beacon 9a and the beacon 9b output radio signals and provide a proximity notification function to the user terminal 7a and the user terminal 7b.
Specifically, the wireless signal output by the beacon 9a or the beacon 9b includes store identification information, and the diary AP recognizes the store identification information, thereby making a store entry notification.

In the service management system of the embodiment, a user management server 3a that manages hair salon A treatment information and customer management by connecting to the store terminal 8a, and a hair salon B treatment information management that connects to the store terminal 8b. And a user management server 3b for performing customer management.
The store management DB 6a is connected to the user management server 3a, and the store management DB 6b is connected to the user management server 3b.
Note that the service management system is not limited to the user management server 3a and the user management server 3b of FIG.

In the store management DB 6a, a treatment image 13a in which a treatment image obtained by imaging a customer's hairstyle after the treatment is stored for each customer, and a nickname, face photo information, etc. of the store treatment person in charge are stored for each treatment person in charge. Store information 14a, reservation information 15a storing customer's treatment reservation information for the entire store, customer information 16a storing customer's name, face photo information, medical record information and operation information, and the user management server Referenced by 3a.
The store management DB 6b also stores the treatment image 13b, the person-in-charge information 14b, the reservation information 15b, and the customer information 16b, and is referred to by the user management server 3b.

The store management DB 6a can also be accessed from the diary server 2a and the diary server 2b described later via the user management server 3a. The store management DB 6b can also be accessed from an external server via the user management server 3b.
The user management server 3a and the user management server 3b add a watermark pattern for preventing copying to the image when necessary when the diary server 2a or the diary server 2b requests to read the treatment image 13a or the treatment image 13b. Send and control copy of surgical images.

  Further, the service management system includes a diary server 2a that connects to the diary AP of the user terminal 7a to provide the user A with diary information 12a, which will be described later, and a diary that connects to the diary AP of the user terminal 7b, and to the user B, which will be described later. A diary server 2b that provides information 12b is provided.

The diary information DB 5a stores a self-portrait image 11a for storing image information obtained by self-taking the treated hair style, and diary information 12a displayed by the diary AP of the user terminal 7a, and is referred to by the diary server 2a.
The diary information DB 5b also stores the self-portrait image 11b and the diary information 12b and is referred to by the diary server 2b.

As will be described in detail later, the diary server 2a stores and displays the action schedule of the user A in the diary information 12a according to the instruction of the diary AP of the user terminal 7a, and also reserves the treatment for the hair salon A of the diary AP of the user terminal 7a. According to the instruction, a reservation request is made to the user management server 3a of the hair salon A. Then, the diary server 2a acquires the operation information from the user management server 3a, stores it in the diary information 12a, and displays the operation information according to a browsing instruction for the diary AP of the user terminal 7a.
These user management servers 3a, 3b and diary servers 2a, 2b are display control means, and medical record information indicating the service provision result to the users A, B input from the store terminals 8a, 8b corresponds to these users. It is displayed on the user terminals 7a and 7b. This chart information includes, for example, a post-treatment image and a comment regarding the treatment.

  Similarly, the diary server 2b refers to the diary information 12b in accordance with the instruction of the diary AP of the user terminal 7b of the user B with reference to the diary information 12b.

The service management system according to the embodiment is not limited to the diary server 2a and the diary server 2b in FIG.
Hereinafter, the diary information 12a and the diary information 12b may be collectively referred to as diary information 12.

Furthermore, the service management system according to the embodiment includes a cloud management server 1 that performs user management of the service management system and controls the diary server 2a, the diary server 2b, the user management server 3a, and the user management server 3b.
A user management DB 4 in which user information 10 is stored is connected to the cloud management server 1, and user authentication control of the service management system is performed with reference to the user management DB 4.

Next, a diary display start screen displayed on the user terminal 7a or the user terminal 7b by the diary AP will be described with reference to FIGS. 2A and 2B. FIG. 2A is a diagram showing a diary display start screen when the calendar is displayed in a month, and FIG. 2B is a diagram showing a diary display start screen when the calendar is displayed in a week.
The diary display start screen of FIGS. 2A and 2B is a start start screen of the diary AP of the user terminal 7a and the diary AP of the user terminal 7b.

First, the configuration of the diary display start screen in FIG. 2A will be described.
A calendar 20a in a month display format is displayed on the screen, and a diary icon 31 is displayed in a day cell having diary information 12 such as a schedule, treatment reservation, diary or the like. There is one diary information 12 on August 6, 16 and 29 in FIG. 2A, and a diary icon 31 is displayed in the cell. Since there are three diary information 12 on August 15, three diary icons 31 are displayed in cascade.
Thereby, it is possible to easily grasp the number of diary information 12 for each day.
The shape of the diary icon 31 will be described later.

  In the upper part of the screen of the calendar 20a, there are arranged a year specifying part 21 for specifying the year to be displayed on the calendar and a month specifying part 22a for specifying the month to be displayed on the calendar.

  At the bottom of the display screen, there are a reservation button 26 for instructing the diary AP to perform a reservation process, a diary button 27 for instructing the diary AP to view and fill in a diary, and a schedule input button 28 for instructing the diary AP to perform a schedule input process. Has been placed. Processing according to instructions from the reservation button 26, the diary button 27, and the schedule input button 28 is performed on the date of the active cell of the calendar 20a. This active cell displays differently from the other cells, as indicated by the hatched line on August 3rd. For example, it is displayed with different shades from other cells.

  In addition to the instruction of the diary button 27, the diary icon 31 can be double-tapped or double-clicked to open a diary display screen, which will be described in detail later, and information on a predetermined date in the diary information 12 can be viewed and filled in. it can.

  The setting button 29 is a button for instructing other operations such as changing the diary display start screen to a weekly display format calendar or performing processing for registering a store such as a beauty salon described later. In response to an instruction from the setting button 29, another window opens to give an instruction.

  Between the reservation button 26, the diary button 27, the schedule input button 28, the setting button 29 and the calendar 20a, a view area 23 for displaying an outline of the diary information 12 is arranged. The view area 23 displays an image display area 25 for displaying a main image in a surgical image or a self-portrait image, details of which will be described later, contents of a schedule, details of a diary, comments from store staff, etc. It is composed of a comment display area 24.

Selection of the diary information 12 displayed in the view area 23 is performed by a tap or click instruction of the diary icon 31.
Alternatively, the diary information 12 of different dates is displayed by the view advance buttons 30 arranged on the left and right of the view area 23. For example, the diary information 12 of the next date is displayed by the right view advance button 30, and the diary information 12 of the previous date is displayed by the left view advance button 30.

Next, the configuration of the diary display start screen in FIG. 2B will be described.
The diary display start screen in FIG. 2B is a weekly display of the calendar 20b. The description of the same reference numerals as in FIG. 2A is omitted, and the different reference numerals are described.
In FIG. 2B, in place of the month specifying unit 22a in FIG. 2A, a week specifying unit 22b for specifying a week to be displayed in a calendar is arranged, and setting is performed by clicking a screen or an area.

The cell for each day of the calendar 20b in FIG. 2B is wider than the diary display start screen in FIG. 2A. For this reason, the diary icon 31 can be tiled in the cell, and identification becomes easy. A part of the corresponding diary information 12 may be displayed along the diary icon 31.
Since the operation method of the diary display start screen such as the selection method of the view area 23 is the same as that in FIG. 2A, the description thereof is omitted.

  As shown in FIG. 2A and FIG. 2B, on the diary display start screen of the embodiment, a diary icon 31 indicating the diary information 12 of the schedule or treatment reservation and a diary icon 31 indicating the diary information 12 of the thumbnail or diary in the treatment image are displayed. , Displayed in the corresponding date cell of the calendar. That is, the diary AP is a program in which the scheduler and the diary are integrated.

  The diary icon 31 indicating the diary information 12 for the schedule or the treatment reservation is made circular, and the diary icon 31 showing the thumbnail or diary information 12 for the diary information in the treatment image is made rectangular, thereby making the diary of the schedule and the diary. Separately from the outer shape of the icon 31, the user's schedule and action history (diary) may be identified.

Hereinafter, details of the operation of the diary display start screen will be described.
First, referring to FIG. 3, the screen operation and the content transition of the diary information 12 will be described.
When a schedule such as attendance at a wedding ceremony or an adult ceremony occurs for the user, the schedule input button 28 on the diary display start screen shown in FIG. Diary information 12 is generated (S31). Thereby, the diary icon 31 is displayed on the corresponding day of the calendar.

  Subsequently, in response to the occurrence of the schedule, the user selects a cell on the day before the scheduled date of the calendar, and instructs the reservation button 26 on the diary display start screen to make a beauty salon treatment reservation (S32). The result of the treatment reservation process is stored in the diary information 12, and a diary icon 31 indicating the treatment reservation is displayed on the corresponding day of the calendar.

  When the user enters (checks in) the beauty salon where the operation reservation is made, the diary information 12 is updated to the check-in state, and a diary icon 31 indicating the check-in state is displayed on the corresponding day of the calendar.

  After the treatment at the beauty salon is over, the content of the treatment performed on the user at the store terminal is the customer information 16 (generic name of the customer information 16a and customer information 16b) of the store management DB 6 (general name of the store management DB 6a and the store management DB 6b). Is registered in the diary information 12 as treatment information (S34). Then, the calendar diary icon 31 is updated to an icon indicating that the treatment has been completed.

After the treatment at the beauty salon, the user indicates the diary icon 31 displayed on the calendar, opens the display screen of the diary information 12 (details will be explained by the diary display screen of FIG. 12), Enter your comments in the column. This entry is stored in the diary information 12 (S34).
Further, a message can be transmitted to the person in charge of the store on the display screen of the diary information 12, and the message content is also stored in the diary information 12.

  If the diary icon 31 displayed on the calendar of the diary AP is pointed, the diary information 12 can be browsed at any time (S36). Then, a comment on the treatment can be added, and the added comment is stored in the diary information 12 (S35).

In addition, while browsing the diary information 12 (S36), it is possible to make a next treatment schedule and make a treatment reservation (S32).
As described above, since the schedule and the diary are integrated and displayed in a calendar, and the icon shape of the diary icon 31 is changed by an event, it is possible to easily grasp the schedule status. Further, since the action history of the previous treatment can be selected by the diary icon 31, it is possible to easily add a diary or contact the person in charge of the treatment.

FIG. 16 is a diagram illustrating an example of a shape change of the diary icon 31.
The diary icon 31 in FIG. 16A has a circular outer shape, and a thumbnail of the user's face photo image is used as the icon. This indicates that the diary information 12 on the date of the calendar on which the diary icon 31 is arranged is in a scheduled state (S31).

The diary icon 31 in FIG. 16B has a circular outer shape, and a thumbnail in the face photograph image of the store operator is used as the icon. Thus, the diary information 12 on the date of the calendar on which the diary icon 31 is arranged represents the treatment reservation state (S32).
The thumbnail in the face photograph image of the person in charge of this operation is notified as a part of reservation information from the store in the operation reservation process described later.

The diary icon 31 in FIG. 16C has a rectangular outer shape, and an illustration of treatment content (haircut) is used as an icon. Thus, the diary information 12 on the date of the calendar on which the diary icon 31 is arranged represents that the store is in the store state (S33).
The illustration of this treatment content (haircut) is notified from the store as part of the store entry response in the store entry process described below.

The diary icon 31 in FIG. 16D has a circular outer shape, and a thumbnail in the surgical image is an icon. Thereby, the diary information 12 on the date of the calendar on which the diary icon 31 is arranged represents that the treatment registration state (S34).
The thumbnail in the treatment image is notified as a part of the treatment information from the store in the treatment information registration process described later.

As described above, since the display format of the diary icon 31 differs depending on the schedule input, treatment reservation, check-in, and treatment event, the state of the diary information 12 can be grasped by looking at the diary display start screen.
In particular, as shown in FIG. 16, the outer shape of the diary icon 31 in the scheduled state (a) and the treatment reservation state (b) is rounded, and the check-in state (c) and the treatment registration state (d) Since the outer shape of the diary icon 31 is rectangular, it can be easily identified whether or not a treatment has been performed. That is, it is possible to easily determine the execution of the schedule on the diary display start screen.

Hereinafter, the control contents of the service management system in each state of the diary information 12 will be described in detail.
First, the user registration process of the service management system according to the embodiment will be described with reference to FIG.
FIG. 4 shows a diary server 2 (generic name of the diary server 2a and the diary server 2b) connected to the diary AP executed on the user terminal 7 (the generic name of the user terminal 7a and the user terminal 7b), the cloud management server 1, and the store. The process between the user management server 3 (general name of the user management server 3a and the user management server 3b) of the shop which the terminal 8 (general name of the shop terminal 8a and the shop terminal 8b) connects is shown.

  First, in step S41, user information input by the diary AP of the user terminal 7 is transmitted from the diary server 2 to the cloud management server 1, and a user information registration request is made. Then, the cloud management server 1 notifies the diary server 2 of the user ID and password of the service management system (S42).

The user information input in the diary AP of the user terminal 7 includes the name 505, address 506, date of birth 507, age 508, occupation 509, telephone number 510, mail stored in the user information 10 of the user management DB 4 shown in FIG. It is data corresponding to user input information and nickname 504 of address 511, user face photograph 512, payment information 513 such as a credit card number, and questionnaire information 514.
User information 10 in the user management DB 4 is provided for each user of the service management system of the embodiment.

  Here, the user face picture 512 is JPEG image data from which the above-mentioned diary icon 31 is a source of a thumbnail image of an icon representing a scheduled state. Moreover, it uses as a user's face photograph image for the shop terminal mentioned later.

  Further, the user input information of the user information 10 of the user management DB 4 shown in FIG. 5 described above has a flag for setting whether or not the store notification of the user input information is permitted in each item. As a result, the service management system manages the personal information of the user.

  In the user information 10 of the user management DB 4 in FIG. 5, account information of a user account 501, a user ID 502, a user password 503, and a nickname 504 is stored. Information on the user account 501, user ID 502, and user password 503 is generated by the cloud management server 1 for each registered user, and information on the nickname 504 is registered by the user.

The service management system of the embodiment identifies a user based on this account information, and performs a treatment reservation process and a diary display process.
Further, the nickname 504 of the account information is used when calling a user for inputting a comment of a store, which will be described later.

In addition, the user information 10 of the user management DB 4 in FIG. 5 stores management information of a registered store 515, a registration date 516, and the number of accesses 517.
The registered store 515 is setting information for specifying a store that performs processing such as treatment reservation, which will be described later.
The registration date 516 is the date and time when the user information registration process is performed.
The access count 517 indicates the number of times the diary AP of the user terminal 7 has been activated. The use frequency of the user's diary AP can be estimated from the information of this item.

Returning to FIG. 4, the store registration process after the user registration process will be described.
The cloud management server 1 sends the name of the store controlled by the service management system of the embodiment and store list information representing the genre to the diary AP of the user terminal 7 (S43).
The diary AP of the user terminal 7 displays the store list information and notifies the cloud management server 1 of the store that performs the operation reservation selected by the user and the store that communicates with the person in charge of the operation (S44).
The cloud management server 1 stores the store notified in step S44 in the registered store 515 of the user information 10 of the user management DB 4.

  Then, the user management server 3 corresponding to the store of the registered store 515 is notified of the account information of the user information 10 and the user input information in which the disclosure permission / prohibition flag of the user information 10 is set to enable user registration. (S45).

Next, the control of the service management system in which the diary information 12 is in the reservation state corresponding to the treatment reservation (S32) in FIG. 3 will be described with reference to FIGS.
FIG. 6 shows a treatment reservation screen displayed by the diary AP of the user terminal 7.
FIG. 7 is a sequence diagram showing processing reservation processing in the service management system.

First, the configuration of a reservation screen for reservation processing that is activated by instructing the reservation button 26 on the diary display start screen in FIGS. 2A and 2B will be described with reference to FIG.
The reservation screen includes a genre 1405 such as a beauty salon and a pet shop, a store name 1406, a name of a person in charge of a treatment request 1408, a date 1410a for a treatment reservation, a treatment start time 1410b for a reservation, a treatment end time 1410c for a reservation, and a treatment content 1411 has an input area for a reservation memo 1412 for the purpose of the treatment.

Among the above input areas, the genre 1405 and the store name 1406 respectively display the genre and store name of the store list information acquired in step S43 of the store registration process described with reference to FIG. 4 in a pull-down list.
A treatment reservation date 1410a, a reservation treatment start time 1410b, and a reservation treatment end time 1410c may also be displayed in a pull-down list.

  The name of the person in charge of treatment 1408 is obtained by searching the diary information 12 for the person in charge of performing treatment at a store reserved in the past, selecting it from the pull-down list. As a result, it is possible to easily specify a favorite person in charge of the treatment.

The reservation ID 1414 is information for specifying the treatment reservation information of the store, and is notified from the store in the control sequence described below.
The reservation ID 1414 is displayed by instructing the diary icon 31 representing the reservation state on the diary display start screen of FIGS. 2A and 2B and displaying the reservation screen.

The reservation button 61 is a button for instructing a reservation process with the input content, and the diary server 2 performs a procedure reservation process described below.
And the diary server 2 memorize | stores the content of said treatment reservation in the diary information 12 of diary information DB5 shown in FIG. 14, and sets the state 1401 of the diary information 12 to a reservation state. Specifically, the data is stored in the same items as those in FIG.

Next, referring to FIG. 7, control of treatment reservation of the service management system of the embodiment will be described.
FIG. 7 shows a diary server 2a to which a diary AP executed on the user terminal 7a connects, a cloud management server 1, a store user management server 3a to which the store terminal 8a connects, and a store user to which the store terminal 8b connects. The process with the management server 3b is shown.

When the diary AP of the user terminal 7a is activated, user authentication is performed from the diary server 2a to the cloud management server 1 (S701).
The cloud management server 1 refers to the user information 10 to perform user authentication, and if it is a registered user, notifies the diary server 2a of an authentication response (S702).

  In step S703, the diary server 2a receives reservation information from the reservation screen of FIG. 6 and stores it in the diary information 12a. Then, the reservation information of the diary information 12a is notified from the diary server 2a to the cloud management server 1 (S704).

The cloud management server 1 refers to the store name (store ID) in the reservation information, and notifies the user ID of the user who makes the operation reservation to the user management server 3a of the corresponding store to perform user authentication (S705).
The user management server 3a determines whether or not the user is a registered user based on the user ID. If the user is a registered user, the user management server 3a sends an authentication response to the cloud management server 1 (S706).
Next, the cloud management server 1 transfers the reservation information notified from the diary server 2a to the user management server 3a (S707).

The user management server 3a refers to the reservation information 15a in the store management DB 6a of the store to determine whether or not the person in charge specified at the date and time specified in the transferred reservation information can perform the operation. If the treatment is possible, a reservation possible response is sent to the diary server 2a (S708).
Thereby, the reservation instruction is notified from the diary server 2a to the user management server 3a (S709).

In response to the reservation instruction, the user management server 3a updates the reservation information 15a in the store management DB 6a with the reservation information notified in step S707.
Then, a reservation ID that identifies the details of the treatment reservation of the store, a reservation stamp that is a thumbnail of the face image of the treatment person indicating that the treatment reservation has been received, and a comment (for example, “ The user management server 3a notifies the diary server 2a of reservation response information including “Waiting for a visit” (S710).

By the way, when the user management server 3a determines that the person in charge designated at the date and time designated in the transferred reservation information cannot perform the treatment, the user management server 3a sends a reservation rejection response to the diary server 2a. (S711).
At this time, a reservation rejection response is made with a response comment such as a time zone or the like that the designated treatment person in charge can handle, or that the designated treatment person has been reserved.

The diary server 2a displays a reservation screen on which the above-mentioned reservation rejection response comment is displayed, and prompts the user to change the treatment reservation. As a result, the user inputs to change the store name 1406 and the treatment operator name 1408 to the hair salon B, and instructs the reservation button 61 (S712).
Then, the diary information 12a is changed by the changed reservation information, and the reservation information of the diary information 12a is notified from the diary server 2a to the cloud management server 1 (S712).

The cloud management server 1 refers to the store name (store ID) of the reservation information, and notifies the user management server 3b of the corresponding store of the user ID of the user who makes the operation reservation and performs user authentication (S714).
The user management server 3b determines whether or not the user is a registered user based on the user ID. If the user is a registered user, the user management server 3b sends an authentication response to the cloud management server 1 (S715).
Next, the cloud management server 1 transfers the reservation information notified from the diary server 2a to the user management server 3b (S716).

The user management server 3b refers to the reservation information 15b in the store management DB 6b of the store to determine whether or not the person in charge specified at the date and time specified in the transferred reservation information can perform the operation. If the treatment is possible, a reservation possible response is sent to the diary server 2a (S717).
Thereby, a reservation instruction is notified from the diary server 2a to the user management server 3b (S718).

In response to the reservation instruction, the user management server 3b updates the reservation information 15b of the store management DB 6b with the reservation information notified in step S716.
Then, a reservation ID for specifying the operation reservation contents of the store, a reservation stamp that is a thumbnail of a face photograph image of the person in charge of the operation indicating that the operation reservation has been received, and a comment of the person in charge of the operation (for example, “visit store” The user management server 3b notifies the diary server 2a of the reservation response information including "Waiting for" (S719).

  The diary server 2a stores the reservation response information notified in step S710 or step S719 in the reservation information (reference numerals 1405 to 1416) of the diary information 12 (S720). Here, the reservation time message (procedure's comment on the treatment reservation) 1416 and the reservation ID 1415 stored in the diary information 12 are displayed when the reservation screen is opened by indicating the reservation state diary icon 31. .

  The diary server 2a displays a diary display start screen when the treatment reservation process is finished. At this time, the diary icon 31 instructing the operation reservation refers to the reservation stamp image data 1415 of the diary information 12 and changes the icon display to the operation reservation state (S721).

Next, with reference to FIG. 8 and FIG. 9, a description will be given of processing when entering the store reserved for the operation by the user in relation to the check-in (S <b> 33) of FIG. 3.
FIG. 8 is a sequence diagram showing a check-in (entry) process.
FIG. 9 is a diagram showing customer information displayed on the store terminal 8 in the check-in process.

In step S801, when the diary AP of the user terminal 7 detects a signal of a beacon 9 (a general term for the beacon 9a and the beacon 9b) installed in the store, a check-in (entrance) process is started.
First, user authentication is performed from the diary server 2 to which the user terminal 7 is connected to the cloud management server 1 (S802).
The cloud management server 1 refers to the user information 10 and performs user authentication. If the user is a registered user, the cloud management server 1 notifies the diary server 2 of an authentication response (S803).

The diary server 2 specifies a store based on information included in the signal of the beacon 9 detected by the diary AP, and inputs check-in information including the store ID of the specified store to the cloud management server 1 (S804).
The cloud management server 1 notifies the user management server 3 of the store corresponding to the store ID of the input check-in information of the user ID of the user who checked in (enters the store), and performs user authentication (S805).
If the user authentication is successful, the input check-in information is notified to the store user management server 3 (S806).

The user management server 3 notifies the diary server 2 of the store entry response information including the store entry date and time and the store entrance stamp image data (S807).
Then, the user management server 3 displays the customer information on the store terminal 8 with reference to the customer information 16 of the store management DB 6 of the store in order to display the reference information when performing the treatment (S808). The customer information to be displayed will be described with reference to FIG.

In step S807, the diary server 2 notified of the store entry response information from the user management server 3 stores the store entry date and time and the store stamp image data of the store entry response information in the store entry information 1417 to 1418 of the diary information 12. Then, the state 1401 of the diary information 12 is updated to the store entry state (S809).
Then, the diary server 2 updates the diary icon 31 icon to the check-in icon when the diary display start screen is displayed next (S810). This icon update is performed by referring to the store entry stamp image data 1418 of the store entry information of the diary information 12 and generating icon display data.

Next, the customer information display in step S808 will be described.
As shown in FIG. 9, the store terminal 8 includes a customer name 91, number of visits 92, previous visit date / time 93, reservation details 94, reservation comments 95, previous treatment image 96, medical record 97 such as customer hair quality, A customer face photo 98 is displayed. The person in charge of treatment performs the procedure with reference to the display content of the store terminal 8.

  The user management server 3 performs display with reference to the customer information 16 and the reservation information 15 in the store management DB 6. Specifically, a customer information display name 91, number of visits 92, last visit date and time 93, previous treatment image 96, customer's hair quality chart 97, and customer face photo 98 are displayed with reference to customer information 16 and reserved. The content 94 and the reservation comment 95 are displayed with reference to the reservation information 15.

Here, the detailed structure of the customer information 16 will be described with reference to FIG.
The customer information 16 has a DB configuration in which a record is provided for each customer.
The record includes user information having items 1501 to 1517 and treatment information having items 1518 to 1525. The treatment information, which will be described in detail next, is added each time the customer performs treatment. The treatment information 2 (reference numeral 1526) in FIG. 15 stores the contents of the same items as the treatment information 1 of reference numerals 1518 to 1525.

The user information of the customer information 16 is registered based on the information of the user information 10 notified to the user management server 3 in the user registration in step S45 of the sequence described in FIG.
The number of visits 1517 is updated every time a customer checks in (enters).

Next, a treatment information registration process for storing the treatment information of the customer information 16 corresponding to the treatment registration (S34) of FIG. 3 will be described with reference to FIGS.
FIG. 10 shows a treatment information registration screen displayed on the store terminal 8 by the user management server 3.
FIG. 11 is a sequence diagram illustrating a process of entering the input treatment information in the diary information.

First, the procedure information registration screen of FIG. 10 will be described in detail.
The screen includes a customer name display field 101, a treatment person name display field 102, a treatment date and time display field 103, a treatment content display / entry field 1004, and a treatment memo entry field for entering a medicine used for the treatment. 105, a customer memo column 106 for entering special notes in the conversation during the treatment, a treatment image column 107 for the treated hairstyle, and a thank-you comment entry column 108 to be communicated to the user are displayed.

The information entered on the screen of FIG. 10 is stored in the corresponding item of the treatment information 1 (reference numerals 1518 to 1525) of the customer information 16 of the store management DB 6 shown in FIG.
In the treatment image column 107, the captured image data is registered in the treatment image 13 of the store management DB 6, and in the customer information 16, an image ID for accessing the treatment image stored in the treatment image 13 is registered ( Reference numeral 1523). Further, the customer information 16 is provided with an item (reference numeral 1524) for setting management information such as whether or not the operation image can be copied and whether or not the watermark image needs to be inserted so that duplication can be restricted when the diary is displayed later. ing.

Next, control for registering treatment information in diary information will be described with reference to FIG.
In step S111, the treatment information is entered on the treatment information registration screen of FIG. 10, and the entered treatment information is registered in the customer information 16 of the store management DB 6.
Thereafter, the user management server 3 logs in to the cloud management server 1 (S112), notifies the user ID of the customer who has been operated on the cloud management server 1, and inquires whether or not the user is a registered user (S113).

In step S114, if there is a response from the cloud management server 1 that the inquired user ID is a registered user, the operation information is notified to the diary server 2 corresponding to the user ID (S115).
The treatment information notified in step S115 is data corresponding to the treatment information (reference numerals 1419 to 1423) of the diary information 12 of the diary information DB2, and is obtained with reference to the latest treatment information of the customer information 16 of the store management DB6. At this time, as described above, the diary information 12 is notified of the image ID of the treatment image, and further, the management information 1525 of the treatment image is notified.
Further, a treatment stamp image used as the icon display data of the diary icon 31 is generated as a thumbnail of the treatment image and is used as the treatment information to be notified.

In step 115, the diary server 2 notified of the operation information from the user management server 3, the operation date / time, the operation stamp image data, the operation image ID, the operation image management information, and the operator's comment, the operation information 1419 of the diary information 12. To 1423, and the state 1401 of the diary information 12 is updated to the treatment state (S116).
Then, the diary server 2 updates the icon of the diary icon 31 when the diary display start screen is displayed next to the icon that has been operated (S117). This icon update is performed by referring to the treatment stamp image data 1420 of the treatment information of the diary information 12 and generating icon display data.

Next, control of the diary display screen related to the diary / message input (S35) and diary browsing (S36) in FIG. 3 will be described.
FIG. 12 is a diagram illustrating a display example of the diary information 12 in the treatment registration state.

The date information 121 of the displayed diary information 12 is displayed at the top of the screen, and a feed button 122 is arranged on the left and right. When the right feed button 122 is designated, the diary information of the previous date is displayed, and when the left feed button 122 is designated, the diary information of the previous date is displayed.
Below the date information 121, a store name 123 and a treatment person name 124 are displayed.

  In the lower part, a self-portrait image display area 125 and a treatment image display area 126 are arranged. Furthermore, a comment area 127 from the store staff and a word diary area 128 are arranged at the lower part.

The display of the store name 123 displays the contents of the store name 1406 of the diary information 12.
The display of the name of the person in charge of treatment 124 displays the contents of the name of person in charge of treatment 1408 of the diary information 12.
In the display of the comment area 127 from the store staff, the content of the practitioner comment 1423 of the diary information 12 is displayed.

  In the word diary area 128, the contents of the word diary 1425 and the message 1426 of the diary information 12 are displayed in time series. And the one-word diary area 128 enables character input such as a diary. The entered characters are added to the one-word diary 1425 of the diary information 12.

  In the treatment image display area 126, the treatment image is acquired from the treatment image 13 of the store management DB 6 according to the content of the treatment image ID 1421 of the diary information 12 and displayed. At this time, in accordance with the contents of the management image 1422 of the operation image in the diary information 12, image duplication restrictions such as copy disapproval and watermark image insertion are performed.

  In the self-portrait image display area 125, an image of a hairstyle or a snapshot taken after the operation is taken by the camera of the user terminal 7 in accordance with an instruction of a self-portrait button 131 provided at the bottom of the diary display screen. The self-captured captured image is stored in the self-portrait image 11 of the diary information DB 5, and the self-capture image ID is stored in the self-capture image data 1424 of the diary information 12. The display of the self-portrait image is performed by acquiring image information from the self-portrait image 11 of the diary information DB 5 based on the self-portrait image ID.

In addition to the self-portrait button 131, a messenger activation button 129, a diary search button 130, and a return button 132 are arranged at the bottom of the diary display screen.
When the messenger activation button 129 is instructed, the instant messenger program is activated, and messages can be exchanged with a store operator. The exchanged message is stored in the message 1426 of the diary information 12. Thereby, since it can communicate easily with the operation person in charge of a store after operation, consultation of the next operation content etc. can be performed.

  In response to an instruction from the diary search button 130, the diary information 12 is searched with the set keyword, and the search result is displayed. As a search keyword, a store name, a name of a person in charge of a store operation, or a character string included in a comment or a single comment can be set. Thereby, browsing of a diary becomes easy.

  When the button 132 is instructed, the display of the diary display screen is terminated and the display returns to the diary display start screen.

Next, a display control flow of the diary icon 31 displayed on the calendar on the diary display start screen will be described with reference to FIG.
First, a calendar display mode for month display or week display is acquired (S1301).
Then, the calendar display period is acquired from the calendar display mode (S1302). That is, when the calendar display mode is month display, the number of days in the month is set as the calendar display period, and when the calendar display mode is week display, the calendar display period is set as the week day.

Steps S1305 to S1319 are repeated for the number of days of the display period obtained in step S1303.
In step S1304, the diary information 12 is referred to and it is determined whether there is a record for the corresponding day of processing. If there is no record (No in S1304), the process proceeds to step S1319, and the next day's processing is performed.
If there is a record (Yes in S1304), the record of the corresponding day is acquired from the diary information 12 (S1305).

Then, the status 1401 of the acquired corresponding day record is acquired (S1306).
In step S1307, it is determined whether or not the state 1401 is “scheduled state”. If it is not “scheduled state” (No in S1307), the process proceeds to step S1309. If it is “scheduled state” (Yes in S1307), the display information of the diary icon 31 is set to the image information of the scheduled stamp (S1308). Then, the process proceeds to step S1314. The image information of the scheduled stamp is the thumbnail image information of the user face picture 512 of the user information 10.

  In step S1309, it is determined whether or not the state 1401 is “reserved state”. If it is not “reserved state” (No in S1309), the process proceeds to step S1311. If it is “reserved state” (Yes in S1309), the display information of the diary icon 31 is set in the reserved stamp image data 1415 of the diary information 12 (S1310). Then, the process proceeds to step S1314.

In step S1311, it is determined whether or not the state 1401 is “entering store”. If it is not “entering store” (No in S1311), the display information of the diary icon 31 is the treatment stamp image data of the diary information 12. It is set to 1420 (S1313). Then, the process proceeds to step S1314.
If it is “entering store” (Yes in S1311), the display information of the diary icon 31 is set in the entrance stamp image data 1418 of the diary information 12 (S1312). Then, the process proceeds to step S1314.

  In step S1314, it is determined whether or not the corresponding day of processing displays a plurality of diary icons 31. If the day corresponding to the process is the day on which one diary icon 31 is displayed (No in S1314), the diary icon 31 is displayed in the date cell of the day corresponding to the calendar (S1315). Then, the process proceeds to step S1319 to perform processing for the next day.

When the corresponding day of the process is a day for displaying a plurality of diary icons 31 (Yes in S1314), it is determined whether or not the calendar display mode is month display (S1316).
If the calendar display mode is month display in step S1316 (Yes in S1316), the diary icon 31 is displayed in cascade on the date cell of the corresponding day of the calendar (S1317). Then, the process proceeds to step S1319 to perform processing for the next day.
If the calendar display mode is week display in step S1316 (No in S1316), the diary icon 31 is tiled in the date cell of the corresponding day of the calendar (S1318). Then, the process proceeds to step S1319 to perform processing for the next day.

  When step S1304 to step S1319 are repeated for the number of days in step S1319, the display process of the diary icon 31 is terminated.

Next, the configuration of the diary information 12 will be described with reference to FIG.
The diary information 12 includes a record according to an event such as a beauty salon treatment.
The record includes a state 1401 indicating the planned state / reservation state / entrance state / treatment state of the record, schedule information (reference numerals 1402 to 1404), reservation information (reference numerals 1405 to 1416), and entry information (reference numerals 1417 to 1417). 1418), treatment information (reference numerals 1419 to 1423), and diary information (reference numerals 1424 to 1426).
Since reservation information, store entry information, treatment information, and diary information have already been described, schedule information will be described here.

The schedule information of the diary information 12 is action schedule information set when the schedule input button 28 on the diary display start screen in FIGS. 2A and 2B is instructed.
The schedule information includes items of a schedule name 1402, a date 1403, and a time 1404.
This schedule information is not limited to an action schedule related to a treatment such as a beauty salon. For example, it may be an action schedule such as a dinner. In this case, the treatment information of the diary information 12 is not stored, the reservation information of the restaurant is stored in the reservation information, and the self-taken image of the dinner meal and the one-word diary are stored in the diary information. Moreover, if it is an action schedule which does not use a store, only diary information will be memorized.
Moreover, although the operation in the beauty salon has been described in the embodiment, it may be a nail salon operation or a pet shop trimming.
Furthermore, the service management system of the embodiment can be applied to a handmade accessory shop.

The invention described in the scope of claims attached to the application of this application will be added below. The item numbers of the claims described in the appendix are as set forth in the claims attached to the application of this application.
[Appendix]
<Claim 1>
Display control means for displaying image information indicating a service provision result to a customer input from a store terminal on a customer terminal corresponding to the customer;
The display control means displays the image information as a list in a calendar format for a predetermined period based on a provision date of each service.
A service management system characterized by that.
<Claim 2>
The service management system according to claim 1,
The display control means displays character information indicating a service provision result to the customer input from the store terminal on a customer terminal corresponding to the customer.
A service management system characterized by that.
<Claim 3>
In the service management system according to claim 1 or 2,
The display control means displays a list of thumbnails in the image information in the calendar format, and displays a main image in the image information when detecting that a predetermined operation has been performed on the display of the thumbnails.
A service management system characterized by that.
<Claim 4>
In the service management system according to any one of claims 1 to 3,
The display control means displays information indicating a service provision result for one customer input from a plurality of store terminals on a customer terminal corresponding to the one customer.
A service management system characterized by that.
<Claim 5>
In the service management system according to any one of claims 1 to 4,
When the calendar format is a month display, the display control means cascade displays a plurality of image information of usage dates,
If the calendar format is a weekly display, a plurality of the image information on the usage date is tiled.
A service management system characterized by that.

2a, 2b Diary server (part of display control means)
3a, 3b User management server (part of display control means)
7a, 7b User terminal (customer terminal)
8a, 8b Store terminal 20a, 20b Calendar 21 Year designation part 22a Month designation part 22b Week designation part 23 View area 24 Image display area 25 Comment display area 26 Reservation button 27 Diary button 28 Schedule input button 29 Setting button 30 View feed button 31 Diary icon

Claims (5)

Display control means for displaying image information indicating a service provision result to a customer input from a store terminal on a customer terminal corresponding to the customer;
The display control means displays the image information as a list in a calendar format for a predetermined period based on a provision date of each service.
A service management system characterized by that. The service management system according to claim 1,
The display control means displays character information indicating a service provision result to the customer input from the store terminal on a customer terminal corresponding to the customer.
A service management system characterized by that. In the service management system according to claim 1 or 2,
The display control means displays a list of thumbnails in the image information in the calendar format, and displays a main image in the image information when detecting that a predetermined operation has been performed on the display of the thumbnails.
A service management system characterized by that. In the service management system according to any one of claims 1 to 3,
The display control means displays information indicating a service provision result for one customer input from a plurality of store terminals on a customer terminal corresponding to the one customer.
A service management system characterized by that. In the service management system according to any one of claims 1 to 4,
When the calendar format is a month display, the display control means cascade displays a plurality of image information of usage dates,
If the calendar format is a weekly display, a plurality of the image information on the usage date is tiled.
A service management system characterized by that.

Images