JP2017010269A - Screen display device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology of improving convenience of a passenger who uses a check-in device, to improve operation quality of an airline company.SOLUTION: In a check-in device, a touch monitor having a touch panel 141 and a display unit 142 displays, on the basis of a check-in state, at least one of information on operation guidance corresponding to an attribute of a passenger in process of check-in and information corresponding to an attribute of a passenger who is standing by for check-in. The check-in device receives an input of a reservation number of a passenger, and displays a screen corresponding to a language used by the passenger identified by the reservation number. The check-in device displays check-in progress, information corresponding to congestion state of an airport, advertisement information, and other information, to the passenger who is standing by for check-in, in languages corresponding to a distribution of languages of the passengers who are standing by for check-in.SELECTED DRAWING: Figure 8

Description

  The present disclosure relates to a technique for presenting information to a passenger boarding a moving means such as an aircraft.

  In recent years, due to an increase in tourism demand and the like, users of various nationalities are increasingly using air travel. In addition, LCC (Low Cost Carrier) has been established all over the world. LCC will achieve low-cost operations by introducing unmanned check-in machines and using a simple building that does not increase costs, while achieving a high level of operational quality as an airline such as scheduled departure rate and service rate. The aims. This has led to the creation of LCCs that offer operational services at relatively low fares while achieving the same high-quality operational quality compared to full-service airlines. In addition to passenger transport via full-service airlines, LCCs are opening up new air demand. Therefore, it is necessary to further improve the convenience of users who travel from airport to airport by airplane, and various technologies are being studied.

  For example, Japanese Patent Laid-Open No. 2006-72885 (Patent Document 1) discloses that a host computer is accessed from a place other than a congested airport via a mobile phone or the like via the Internet, and an air mail check-in procedure is performed on the host computer. The technology to be performed is disclosed. Patent Document 1 describes that an automatic check-in machine transmits authentication information acquired from a user to a host computer and issues a checked-in air ticket based on an authentication result by the host computer.

JP 2006-72885 A

  According to the technique described in Patent Document 1, the host computer accepts an online check-in procedure from several days before the scheduled boarding date, for example. However, passengers who have performed online check-in procedures may not arrive at the airport within the time required for boarding the flight. Therefore, if there are passengers who have been checked-in online but have not completed boarding on a flight, the airline will search for passengers who are not sure if they are arriving at the airport. It may be necessary to perform such operations. As a result, there is a risk that the departure time of the flight will be delayed, and the scheduled arrival / departure rate may be reduced. When the scheduled arrival / departure rate decreases, convenience for passengers using aircraft also decreases.

  On the other hand, when the check-in procedure is accepted by an automatic check-in machine installed at the airport, it can be considered that the passenger who has completed the check-in procedure has arrived at the airport. Therefore, accepting a passenger check-in procedure mainly by a check-in machine installed at an airport is one of the factors for improving the convenience of the passenger while improving the operational quality of the airline such as the scheduled departure rate. In addition, by not increasing the time required for passenger check-in procedures at the automatic check-in machine installed at the airport, it is possible to reduce the waiting time for passenger check-in procedures, and the possibility of flights departing on time Can be further enhanced.

  A high arrival / departure rate also indicates the high quality of airline operations, which improves the convenience of passengers using aircraft. Therefore, there is a need for a technology that further improves the scheduled arrival and departure rate of aircraft and realizes stable operational quality. An object of the present disclosure is to provide a technology for further improving the operational quality of an airline by improving the convenience of a person who plans to use an automatic check-in machine.

  The screen display device according to an embodiment is configured to display information related to boarding a flight. The screen display device includes a monitor and a control unit configured to control the operation of the screen display device. The control unit is responsive to the attributes of the passenger during the check-in procedure based on the display control unit configured to control the display of the screen by the monitor and the check-in status of the flight that is accepting the check-in procedure. A display screen acquisition unit configured to acquire display screen data including at least one of operation guide information or attributes of a check-in waiting passenger who has not started a check-in procedure; Including. The display control unit causes the monitor to display the display screen data acquired by the display screen acquisition unit.

  According to one embodiment, the screen display device displays information related to boarding the operated flight on the monitor according to the attributes of the passengers who have not completed the check-in procedure among those scheduled to board the operated flight. The time required for the check-in procedure by the passenger can be further shortened. Thereby, the scheduled arrival / departure rate of the flight can be further increased.

  The above and other objects, features, aspects and advantages of the present invention will become apparent from the following detailed description of the present invention taken in conjunction with the accompanying drawings.

It is a figure which shows the condition where a user uses the check-in machine. 2 is a block diagram showing a configuration of a check-in machine 10. FIG. 2 is a block diagram showing a configuration of a server 20. FIG. It is a figure which shows the data structure of the reservation information 261. It is a figure which shows the data structure of the operation information 262, and the data structure of the congestion condition estimated value 264. It is a flowchart which shows the process in which the check-in machine 10 shows information with the display 142 with respect to the boarding person waiting for check-in. It is a flowchart which shows the process which the check-in machine 10 shows information with respect to the user in the check-in procedure with the display 142. It is a figure which shows the example of a display of the screen which the check-in machine 10 displays on the display 142 the information for the user in check-in procedure, and the information for the boarding person waiting for a check-in procedure.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same parts are denoted by the same reference numerals. Their names and functions are also the same. Therefore, detailed description thereof will not be repeated.

<Embodiment>
In this embodiment, a check-in system that accepts a check-in procedure of a user (passenger) to an aircraft by a check-in machine installed in a facility such as an airport will be described.

  FIG. 1 is a diagram illustrating a situation in which a user uses the check-in machine 10. The state (A) of FIG. 1 shows a situation in which a plurality of check-in machines 10 are installed in the airport and each check-in machine 10 receives a check-in procedure by a user. In the state (B) of FIG. 1, there are a user who is checking in the check-in machine 10, and a check-in waiting boarder who is waiting in a queue for performing the check-in procedure (unchecked-in) The person viewing the information displayed on the display 142.

  In the example of FIG. 1, the check-in machine 10 is installed in a facility such as an airport. For example, the check-in machine 10 receives a check-in procedure from a time before a certain time (for example, 60 minutes before the scheduled departure time of the operated flight) with reference to the scheduled departure time of the operated flight. Note that the reception start time for check-in procedures may vary depending on the usage of the equipment of the flight scheduled to be operated. The check-in machine 10 identifies the user's reservation number by reading the two-dimensional code presented by the user with the two-dimensional code scanner 133 or by accepting a reservation number input operation from the user via the touch panel 141. The user who has completed the check-in procedure with the check-in machine 10 can be estimated to have arrived at the airport. In general, an operator who is in charge of boarding an aircraft boarding person in an airline will be able to board the aircraft if the boarding person who has completed the check-in procedure and has not yet passed through the boarding gate. , Conducts business to guide the prospective boarders. For example, when an operator or flight crew stationed at an airport is approaching the departure time of an aircraft, it will call the scheduled passenger who has already checked in and has not passed the boarding gate to give priority information on security inspection. Etc.

  As shown in FIG. 1, a plurality of check-in machines 10 are usually installed in an airport. In the example of FIG. 1, the airline has installed a plurality of check-in machines, a check-in machine 10A and a check-in machine 10B, in the airport. Planned boarders carry out check-in procedures in order for each check-in machine. In FIG. 1, in order to illustrate the check-in machine 10, the user during the check-in procedure is indicated by a dotted line. Each check-in machine 10 includes a touch panel 141 and a display 142 (touch monitor), a boarding pass printer 132, a two-dimensional code scanner 133, and a control device 100. The control device 100 receives a user operation through the touch panel 141 and generates a screen to be displayed on the display 142. The control device 100 accepts the result of reading the two-dimensional code by the two-dimensional code scanner 133 and specifies the user's reservation number. In addition, the control device 100 receives an input of a reservation number from the user via the touch panel 141. The control device 100 prints the boarding pass by the boarding pass printer 132 based on the user reservation information specified based on the reservation number.

  The display 142 is a monitor device having a vertically long display area in one aspect. Usually, a display is installed on the assumption that the user in operation browses. Therefore, it is assumed that the size of the display used in the check-in machine is determined mainly for the purpose of providing information to the user who is operating. On the other hand, in this embodiment, as shown in the state (B) of FIG. 1, the user who is in the check-in procedure and the boarding person who is waiting for completion of the check-in procedure of the user in the check-in procedure ( A vertically long display is used for the purpose of presenting information to a “check-in person” or a “check-in user”. Note that the shape of the display is not limited to a vertically long shape as long as information can be presented to an unchecked person. The lower part of the display 142 is easily visible to the user who is in the check-in procedure, and the upper part of the display 142 is shown to the boarding person who is waiting for completion of the check-in procedure of the user who is in the check-in procedure. The display 142 is arranged so as to be easily visible. Thereby, the user waiting for check-in can visually recognize the information displayed on the upper part of the display 142 from behind the user in the check-in procedure. In addition, since the display size is arranged in a vertically long state so that a user waiting for check-in can visually recognize information from behind the user during the check-in procedure, a prospective boarder who has arrived at the airport can check in the check-in machine 10 from a distance. It becomes easy to visually recognize, and it is possible to shorten the time for the prospective boarder to search for the check-in machine 10 in the airport. That is, it is possible to shorten the time from when the scheduled passenger arrives at the airport until the check-in procedure is completed by the check-in machine 10.

  The check-in machine 10 provides information for the check-in procedure to the user during the check-in procedure (for example, information for the user to confirm the passenger's name, information on the flight scheduled to be boarded, and other information). Is displayed at the bottom of the display 142. In addition, the control device 100 uses the display 142 to further increase the time from the arrival of the scheduled passenger to the check-in machine 10 in the airport until the start of the operation of the checked-in machine. In order to shorten the period, information will be sent to the prospective passenger before check-in begins. For example, the check-in machine 10 displays the progress status of the user during the check-in procedure on the upper part of the display 142 for the unchecked-in boarding person, and the check-in procedure of the user during the check-in procedure is completed. When approaching, a message necessary for the check-in procedure such as a message “Please prepare a passport” and a message “Are you ready for a two-dimensional code at the time of reservation?” Is displayed on the display 142. As a result, prospective passengers waiting for the check-in procedure can make preparations such as taking out the documents required for check-in before starting the check-in procedure, and shorten the check-in procedure time. Can do. As a result, the scheduled departure rate of the flight is improved, and the waiting time for the scheduled passengers waiting for the check-in procedure by creating a queue for the check-in machine 10 is reduced. Will also increase. In addition, check-in machine 10 has a message “Safety checkpoint is crowded. We recommend that you take a security check as soon as possible.” The departure time of code XX flight is approaching. Customers who are scheduled to board will be given priority to security inspections, and a message will be displayed to guide the prospective passenger to the boarding gate. This will lead to an improvement in the scheduled departure rate for flights. Also, in some cases, the check-in machine 10 operates with a certain amount of time until the departure time when the number of scheduled passengers waiting in the lobby of the boarding gate exceeds the threshold and is very crowded. It is good also as showing the time slot | zone which receives a security check with respect to the user who is going to board a flight. As a result, it is possible to guide the boarding person to pass the security check during the time when congestion at the boarding gate lobby is alleviated, reducing the burden on the operator and improving the convenience of the boarding person.

<Configuration>
Each device according to the present embodiment will be described in detail with reference to FIGS.

  FIG. 2 is a block diagram showing a configuration of the check-in machine 10. The check-in machine 10 communicates with the server 20 via a network according to a communication standard.

  As shown in FIG. 2, the check-in machine 10 includes a control device 100, a touch monitor 140, a boarding pass printer 132, and a two-dimensional code scanner 133. The control device 100 controls the operation of the check-in machine 10. The control device 100 is, for example, a PC (Personal Computer). In the example illustrated in FIG. 2, a display is not illustrated in the control device 100, but the control device 100 may include a display (for example, a laptop PC). The control device 100 is installed inside the housing of the check-in machine 10, for example. Specifically, the control device 100 performs a process in which the check-in machine 10 receives a check-in procedure from a user and issues a boarding pass, a process in which information is presented to a boarding person arriving at the airport, and the like. I do. This will shorten the time from the arrival of the scheduled passenger to the check-in machine 10 until the start of check-in, and after the scheduled passenger has completed the check-in procedure, board the pass through the security checkpoint. Guide the boarder to the entrance lobby.

  The boarding pass printer 132 and the two-dimensional code scanner 133 are connected to the screen display control unit 160 via an input / output IF (Interface) (not shown) of the control device 100 and operate according to the control of the screen display control unit 160. To do. The boarding pass printer 132 outputs the boarding pass of the user who has accepted the check-in procedure by executing a printing process under the control of the screen display control unit 160. The two-dimensional code scanner 133 functions as a scanner that reads a one-dimensional code, a two-dimensional code, passenger information printed on a passport, and the like by performing a reading operation according to the control of the screen display control unit 160. The two-dimensional code scanner 133 outputs the read information to the screen display control unit 160. Specifically, the two-dimensional code scanner 133 performs a reading operation in accordance with the control of the screen display control unit 160, for example, to display a QR code (registered trademark) in which user reservation information is stored on the screen display control unit. To 160. In addition, at the time of airline ticket reservation, the boarding person receives a reservation number and a QR code (registered trademark) storing the reservation number from an airline server by e-mail or the like.

  Touch monitor 140 includes a touch panel 141 and a display 142. The touch panel 141 and the display 142 are connected to the screen display control unit 160 via the input / output IF of the control device 100. The touch panel 141 receives an input operation by a user's touch operation. The touch panel 141 detects a user's contact position by using, for example, a pressure-sensitive or capacitive touch panel. The touch panel 141 outputs a signal indicating the detected contact position of the user to the screen display control unit 160 of the control device 100 as an input operation. For example, the touch panel 141 receives an input of a reservation number by a touch operation.

  The display 142 displays images, moving images, text, and other information according to the control of the screen display control unit 160. The display 142 is realized by, for example, an LCD or an organic EL display. The display 142, for example, according to the control of the screen display control unit 160, provides operation guidance for the check-in procedure, reservation information of the user during the check-in procedure, and a check-in waiting user who has not started the check-in procedure. Display information and so on.

  The control device 100 includes a communication unit 111, a storage unit 150, and a screen display control unit 160.

  The communication unit 111 is a communication module that performs modulation / demodulation processing and the like for transmitting and receiving signals via a network in order for the control device 100 to communicate with other communication devices. The communication unit 111 performs modulation / demodulation and frequency conversion of a signal transmitted and received by the control device 100, and provides a received signal to the screen display control unit 160.

  The storage unit 150 includes a memory or the like, and stores data and programs used by the control device 100. In one aspect, the storage unit 150 stores language information 151, a congestion state estimated value 152, and advertisement information 153.

  The language information 151 indicates the setting of the language of the text explaining operation guidance for the check-in procedure. For example, the control device 100 stores, in the storage unit 150, operation guidance explanations, advertisement information, and other information for each language such as Japanese and English.

  The congestion state estimated value 152 indicates an estimated value obtained by estimating the congestion state in the airport. In the present embodiment, the server 20 sequentially executes processing for estimating the congestion status in the airport. The check-in machine 10 receives the estimated value of the congestion status in the airport from the server 20 and stores it in the storage unit 150 as the estimated congestion status value 152. The congestion state estimated value 152 is an estimated value “unchecked-in” that is the number of passengers who have not completed check-in procedures, with the total number of passengers scheduled for a flight being accepted as a check-in procedure at a certain time. Number of passengers ”and estimated number of passengers who have not passed the security check out of the number of people who have completed the check-in procedure,“ Number of people waiting for security check ”, and boarding procedures at the boarding gate after passing the security check It includes an estimated value “number of people waiting for boarding”, which is the number of people waiting to board.

  The advertisement information 153 is an advertisement to be presented to the person who plans to board. The control device 100 stores, as advertisement information 153, text, images, moving images, and other advertisement data in association with each language. The control device 100 receives the advertisement information from the server 20 and stores it as the advertisement information 153 in the storage unit 150.

  The screen display control unit 160 controls the operation of the check-in machine 10 by reading a program stored in the storage unit 150 and executing instructions included in the program. The screen display control unit 160 is a processor, for example. The screen display control unit 160 functions as a display control unit 161, a display screen acquisition unit 162, and a reservation information acquisition unit 163 by operating according to a program.

  The display control unit 161 controls display on the screen of the touch monitor 140. The display control unit 161 causes the touch monitor 140 to display the display screen data acquired by the display screen acquisition unit 162. For example, the display control unit 161 includes information on operation guidance for the check-in procedure according to the attributes (nationality, etc.) of the passenger waiting for check-in, information on the progress of the check-in procedure by the user during the check-in procedure, and Data on a display screen including at least one of information that prompts the boarding person to move according to the congestion status of the airport is displayed on the touch monitor 140.

  (Language switching) For example, the display control unit 161 identifies the proportion of the language used by the passenger based on the nationality information of the prospective boarder specified based on the reservation status of the flight ticket of the operated flight. The data of the display screen displayed on the touch monitor 140 is switched according to the ratio. For example, the control device 100 accepts an input of an airline ticket reservation number by the two-dimensional code scanner 133 or the touch panel 141, and transmits the information of the accepted reservation number to the server 20, whereby the nationality of the user who performs the check-in procedure , Information on the flight on which the user is boarded, information such as the user's name is acquired from the server 20. The display control unit 161 causes the touch monitor 140 to display display screen data including operation guide information for a check-in procedure in a language corresponding to the nationality information of the user scheduled to board. For example, when the user holds a QR code (registered trademark) in which reservation information is stored over the two-dimensional code scanner 133, operation guidance is displayed on the touch monitor 140 in the language used by the user corresponding to the reservation number.

  (Display of Screen According to Number of Repeats) The display control unit 161 causes the touch monitor 140 to display data on a display screen including information according to the number of times a user waiting for check-in has boarded a flight in the past. For example, if the number of times a scheduled boarding person has boarded a flight in the past exceeds the threshold (for example, if the number of boarding times is 3 or more), the boarding person is likely to be used to the check-in procedure. is assumed. Therefore, when the ratio of the number of boarding persons (heavy users) whose number of boarding in the past exceeds the threshold is more than a certain value, the server 20 designates a part of the plurality of check-in machines 10. To do. The check-in machine 10 designated by the server 20 displays on the touch monitor 140 that a heavy user is suitable for performing a check-in operation. As a result, operators who support boarding procedures for prospective passengers at the airport are not placed in the check-in machine 10 for heavy users, but are placed around the other check-in machines 10 or at the luggage deposit counter. Thus, even with limited human resources, it is possible to further enhance the support of the operator by the operator.

  The display screen acquisition unit 162 includes information on operation guidance according to the attributes (nationality, etc.) of the user who has started the check-in procedure based on the check-in status of the flight receiving the check-in procedure, Alternatively, display screen data including at least one of information according to the attribute (nationality or the like) of a user who has not started the check-in procedure and is waiting for check-in is acquired. For example, the display screen acquisition unit 162 may receive display screen data to be displayed on the touch monitor 140 from the server 20, and may generate display screen data based on the data received from the server 20. The display screen acquisition unit 162 includes information on operation guidance for the check-in procedure according to the attributes (nationality, etc.) of the user waiting for check-in, information on the progress of the check-in procedure by the user during the check-in procedure, and the airport The display screen data including at least one of the information prompting the user to move in accordance with the congestion state is acquired.

  The display screen acquisition unit 162 acquires display screen data including information according to nationality information of a user waiting for check-in. The display screen acquisition unit 162 acquires display screen data including information corresponding to the number of times that a user waiting for check-in has performed a check-in procedure in the past and boarded a flight.

  The display screen acquisition unit 162 includes operation guide information for a check-in procedure in a language corresponding to the user's nationality information specified based on the reservation information when the reservation information acquisition unit 163 acquires the user's reservation information. Get display screen data.

  The reservation information acquisition unit 163 acquires airline ticket reservation information of the user who performs the check-in procedure. Specifically, the reservation information acquisition unit 163 acquires the reservation number by reading the information of the two-dimensional code held by the user by controlling the operation of the two-dimensional code scanner 133. In addition, the reservation information acquisition unit 163 receives the reservation number via the touch panel 141 by displaying information prompting the user to input the reservation number on the display 142. The reservation information acquisition unit 163 acquires the reservation information by transmitting the reservation number to the server 20 and receiving a response to the reservation information from the server 20.

  FIG. 3 is a block diagram showing the configuration of the server 20. As shown in FIG. 3, the server 20 includes a plurality of check-in machines 10 (shown as a check-in machine 10A and a check-in machine 10B in the example of FIG. 2), a security inspection site installation terminal 31 installed in the security inspection site, and It communicates with communication apparatuses, such as the boarding gate installation terminal 32 installed in a boarding gate, via a network.

  The security inspection site installation terminal 31 transmits to the server 20 that the prospective boarding person has been inspected at the security inspection site. In addition, the security inspection site installation terminal 31 may transmit information of a boarding person who has been inspected at the security inspection site to the server 20. The security inspection site installation terminal 31 includes, for example, a two-dimensional code reader. When the boarding person is inspected at the security checkpoint, the operator reads the two-dimensional code, character string and other information printed on the boarding ticket of the boarding person with a two-dimensional code reader. As a result, the security checkpoint installation terminal 31 transmits to the server 20 information on the prospective boarding person who has been inspected at the security checkpoint (for example, the name of the prospective boarding person, the flight name, the seat position, etc.).

  The boarding gate installation terminal 32 transmits to the server 20 information on a person who plans to board the flight at the boarding gate. The boarding gate installation terminal 32 includes a two-dimensional code reader, for example. When the boarding person passes the boarding gate, the operator reads the two-dimensional code, character string, and other information printed on the boarding ticket of the boarding person with a two-dimensional code reader. Thereby, the boarding gate installation terminal 32 transmits the information of the boarding person who will board the flight after finishing the boarding procedure at the boarding gate to the server 20.

  As illustrated in FIG. 3, the server 20 includes a communication unit 202, a storage unit 206, and a control unit 207. The storage unit 206 is configured by a flash memory, an HDD (Hard Disk Drive), a RAM (Random Access Memory), and the like, stores programs used by the server 20, and accumulates various data used by the server 20. The communication unit 202 is a communication interface that performs modulation / demodulation processing for the server 20 to communicate with other communication devices.

  In a certain aspect, the storage unit 206 stores reservation information 261, operation information 262, advertisement information 263, and a congestion state estimated value 264. Details of the reservation information 261, the operation information 262, and the congestion state estimated value 264 will be described later. Reservation information 261 indicates information and check-in status of each person scheduled to board the flight. The operation information 262 indicates the operation status of the operation flight. The advertisement information 263 indicates information on advertisements distributed to the check-in machine 10. The congestion state estimated value 264 indicates an estimated value obtained by estimating the congestion state of the airport where the check-in machine 10 is installed.

  The control unit 207 controls the operation of the server 20 by reading and executing a program stored in the storage unit 206. The control unit 207 is realized by, for example, one or more processors. The control unit 207 functions as a reservation information transmission unit 271, an advertisement information transmission unit 272, a data reception unit 273, a congestion state estimation unit 274, and a congestion state transmission unit 275 by operating according to the program.

  The reservation information transmitting unit 271 refers to the reservation information 261 and transmits reservation information corresponding to the passenger reservation number received from the check-in machine 10 to the check-in machine 10. The reservation information includes information necessary for the check-in machine 10 to issue a boarding pass by the boarding pass printer 132 (for example, the code name of the operated flight, the name of the scheduled passenger, the gender of the scheduled passenger, the passenger by the server 20) Information on the seat position assigned to the The reservation number of the passenger is acquired by the check-in machine 10 from the passenger using the two-dimensional code scanner 133 or the like.

  The advertisement information transmission unit 272 transmits the advertisement information 263 stored in the storage unit 206 to the check-in machine 10. The server 20 determines the advertisement information to be distributed based on the information of the person who plans to board the flight shown in the reservation information 261, and transmits the determined advertisement information to the check-in machine 10. For example, the advertisement information transmission unit 272 refers to the reservation information 261 so that the advertisement information for the passengers of the nationalities who occupy the majority in the distribution of the nationalities of the passengers on the flight is displayed on the check-in machine 10. Determine the advertising information to be delivered. In other words, it is relatively different from the advertising information for passengers of nationalities who have almost no plan to board the flight (for example, the number of seats provided by the flight or less than a few percent of the number of people scheduled to board the flight). Advertising information for passengers of Japanese nationality can expect a greater advertising effect. In addition, the advertisement information transmission unit 272 refers to the reservation information 261 and sets the attributes (nationality, address, age, gender, etc.) of the unchecked person who has not started the check-in procedure among passengers on the flight. Accordingly, advertisement information to be distributed may be determined. Passengers in the vicinity of the check-in machine 10 are likely to be unchecked persons. Therefore, a large advertising effect is expected by distributing advertisement information corresponding to the attributes of these unchecked persons from the touch monitor 140. Is done. In the present embodiment, the server 20 determines the advertisement information to be distributed by the check-in machine 10. However, the present invention is not limited thereto, and the advertisement information is transmitted from the server 20 to the check-in machine 10. The check-in machine 10 may determine advertisement information distributed by the touch monitor 140.

  The data receiving unit 273 receives data from an external communication device via a network. For example, the data receiving unit 273 receives a reservation number and information on a passenger who has completed the check-in procedure from the check-in machine 10. In addition, the data receiving unit 273 receives information indicating that the passenger has passed the security inspection or information of the passenger who has passed the security inspection from the security inspection site setting terminal 31. The data receiving unit 273 receives, from the boarding gate installation terminal 32, information on passengers who have boarded the flight after finishing boarding procedures at the boarding gate.

  The congestion status estimation unit 274 includes (i) the number of passengers scheduled to board the flight, shown in the reservation information 261, and (ii) information of passengers who have completed the check-in procedure received from the check-in machine 10, (Iii) Information indicating that the passenger has passed the security inspection or information of the passenger who has passed the security inspection, and (iv) boarding procedures received from the boarding gate installation terminal 32, received from the security inspection site setting terminal 31. Based on the information of the completed passenger, the congestion state in the airport is estimated, and the estimation result is stored in the storage unit 206 as the congestion state estimated value 264. The congestion state estimation unit 274 calculates the congestion state estimated value 264 at a predetermined time interval.

  The congestion state transmission unit 275 refers to the congestion state estimated value 264 and sequentially transmits the congestion state in the airport at each time to the check-in machine 10.

<Data structure>
A data structure of data used in the check-in system according to the embodiment will be described with reference to FIGS.

  FIG. 4 is a diagram illustrating the data structure of the reservation information 261. As shown in FIG. 4, each record of the reservation information 261 includes a reservation number 261A, a scheduled passenger 261B, a language setting 261C, a reserved flight code 261D, a planned passenger nationality / address 261E, a gender 261F, and the like. , Repeat count 261G and check-in procedure status 261H.

  The reservation number 261A indicates a reservation number given to the passenger when the passenger has reserved an air ticket. A check-in system server (for example, server 20) provides passengers with an airline ticket reservation service via a website or the like. The server of the check-in system accepts an airline ticket reservation operation by the passenger, and when the reservation operation is completed, notifies the passenger of the reservation number by e-mail or the like.

  Planned boarding person 261B indicates one or more passengers (planned boarding persons who board the flight) who have reserved air tickets. The server of the check-in system accepts an input of the name of a passenger scheduled to board when accepting an air ticket reservation operation from the passenger.

  The language setting 261C indicates the setting of the language used by the passenger. The server of the check-in system stores, as language setting 261C, the language setting (language setting used by the user during the air ticket reservation operation) displayed on the browser when the passenger performs the air ticket reservation operation. To do.

  The boarding reservation flight code 261D is a code for identifying the flight reserved by the passenger. Usually, the airline assigns a code to the flight. The scheduled passenger nationality / address 261E indicates the nationality and address of the passenger. The check-in system server accepts input of passenger nationality and address. The sex 261F indicates the sex of the passenger. The server of the check-in system accepts passenger gender input.

  The repeat count 261G indicates the number of times the passenger has used the operation service provided by the airline. That is, the number of repeats 261G indicates the number of times a passenger has boarded an airplane by an airline operating service. The server of the airline stores a history of passengers using flights.

  The check-in procedure status 261H indicates whether the user who is a passenger has completed the check-in procedure for a flight operated by the check-in machine 10. When the check-in device 10 receives a check-in operation from the user and issues a boarding pass, the check-in device 10 transmits to the server 20 that the user has completed the check-in operation.

  In this way, the storage unit 206 stores the information of the passenger who has reserved each flight as reservation information 261 in association with the reservation number. The server 20 can extract a scheduled boarding person for each flight based on the boarding reservation flight code 261D. The extraction result based on the reserved flight code 261D indicates a list of passengers scheduled to board the flight. In the example of FIG. 4, the server 20 extracts a passenger based on the flight flight code “MM112”, thereby generating a boarding person list 269A for the flight flight name “MM112 flight”. The server 20 transmits the generated boarding person list 269A to, for example, the check-in machine 10, the security inspection site installation terminal 31, the boarding gate installation terminal 32, and other communication devices. Thereby, the operator who guides the boarding procedure of a prospective boarding person in an airport can grasp a prospective boarding person for every flight.

  FIG. 5 is a diagram illustrating a data structure of the operation information 262 and a data structure of the congestion state estimated value 264. As shown in FIG. 5, each record of the operation information 262 includes an operation flight name 262A, a scheduled departure time 262B, an estimated arrival time 262C, and a remark 262D.

  The flight name 262A indicates a code name assigned to the flight. The scheduled departure time 262B indicates the scheduled departure time of the operated flight. The server 20 updates the scheduled departure time 262B by adding the delay time to the scheduled departure time in the timetable when a delay of the equipment used occurs. The estimated arrival time 262C indicates the estimated arrival time of the operated flight. Remarks 262D includes information that should be notified to the user scheduled to board the flight.

  Each record of the congestion state estimated value 264 includes a time 264A, the number of unchecked persons 264B, a security inspection waiting number 264C, and a boarding waiting number 264D.

Time 264A indicates a point in time when the congestion situation is estimated.
The number of unchecked-in persons 264B is the number of persons who are scheduled to board a flight whose check-in procedure has been carried out (a flight that is accepting check-in procedures) and whose boarding from the boarding gate has not been closed. The number of boarding persons who have not completed the check-in procedure by the check-in machine 10 is shown. Based on the reservation information 261 and the operation information 262, the server 20 performs a check-in procedure and generates a list of passengers scheduled to operate the flights that have not boarded from the boarding gate. When the server 20 receives the information of the users who have accepted the check-in procedure from the check-in machine 10, the server 20 subtracts the value of the number of unchecked-in users 264B by the number of users who have completed the check-in procedure, and waits for a security check. The value of the number of people 264C is incremented. The number of unchecked persons 264 </ b> B is a flight in which the reception time for the check-in procedure has ended, and out of the number of passengers scheduled to board the flight from the boarding gate, the check-in machine 10 This may include the number of passengers who have not completed the check-in procedure. When there is a new flight that starts a check-in procedure, the server 20 adds the total number of passengers scheduled to board the flight to the number of unchecked passengers 264B.

  The number 264 </ b> C of waiting for security inspection indicates the number of prospective boarders who have not passed the security checkpoint after completing the check-in procedure by the check-in machine 10. The server 20 receives information indicating that the boarding person has passed the security check from the security checkpoint installation terminal 31, and subtracts the value of the security check waiting number 264C according to the number of boarding persons who have passed. At the same time, the value of the number of waiting passengers 264D is incremented.

  The boarding waiting number 264D indicates the number of boarding persons who have passed the security checkpoint and are waiting for boarding procedures from the boarding gate among boarding persons. The server 20 receives the information indicating that the boarding procedure at the boarding gate has been accepted from the boarding gate installation terminal 32, and subtracts the value of the number of passengers waiting for boarding 264D according to the number of boarding persons who have completed the boarding procedure. .

  Therefore, the operator of the airline can predict the congestion status in the airport based on the operating status of the operating flight.

<Operation>
With reference to FIGS. 6 and 7, the operation of the check-in machine 10 constituting the check-in system of the present embodiment will be described.

  FIG. 6 is a flowchart showing a process in which the check-in device 10 presents information on the display 142 to a boarding person waiting for check-in.

  In step S101, the screen display control unit 160 of the control device 100 communicates with the server 20, and boarding for which the check-in procedure has not been completed among the scheduled passengers of the flight that has started the check-in procedure from the server 20. A list of prospective passengers including the prospective person and an estimated value of the congestion status of the airport (congested situation estimate value 264) are received. The screen display control unit 160 stores the estimated value of the airport congestion status received from the server 20 as the congestion status estimation value 152 by the storage unit 150.

  In step S103, the screen display control unit 160 refers to the received list of unchecked persons, calculates the distribution of nationalities of unchecked persons, and determines the display time of each language according to the distribution. That is, the screen display control unit 160 calculates the percentage of each nationality of unchecked-in persons, and determines the display time of each language within a predetermined time so as to correspond to the percentage.

  In step S105, when there is a user who has started the check-in procedure, the screen display control unit 160 obtains a progress status indicating how much work the user in the check-in procedure has completed until the check-in procedure is completed. To do.

  In step S <b> 107, the screen display control unit 160 determines information to be presented to the boarding person based on the congestion state estimated value 152. Specifically, the screen display control unit 160 urges the check-in procedure and security check of the prospective boarding person at the boarding gate when the airport is congested to a certain degree based on the estimated congestion state value 152. It is decided to present information that guides the scheduled passenger. For example, the screen display control unit 160 refers to the estimated congestion state value 152 and determines to present information prompting the boarding person to perform an early security check if the number of unchecked persons exceeds a threshold in the airport. . For example, when the number of people waiting for the security check exceeds the threshold, the screen display control unit 160 presents information that gives priority to the security check for the scheduled flight boarding passengers whose scheduled departure time arrives within a certain time. Then decide.

  In step S <b> 109, the screen display control unit 160 determines whether or not the setting is to perform display for a prospective boarder (heavy user) whose repeat count exceeds a threshold in the list of prospective boarders. Whether or not the check-in machine 10 performs display for a heavy user is determined by the server 20, for example. Furthermore, the server 20 designates the check-in machine 10 that performs display for the heavy user. When the setting is such that the check-in machine 10 does not perform display for a heavy user (NO in step S109), the screen display control unit 160 performs the process of step S111 to perform display for a heavy user ( In step S109, YES), screen display control unit 160 performs the process of step S113.

  In step S111, the screen display control unit 160 obtains the information indicating the progress of the user during the check-in procedure, the operation guide information for the check-in procedure for the unchecked person, acquired in step S105, and step S107. At least one of the information presented to the boarding person based on the estimated value of the congestion situation at the airport and the advertisement information 153 determined in step S103 is displayed in the language information 151 according to the display time of each language determined in step S103. The setting of the language information is switched and displayed in a certain area of the display 142 (an area for presenting information to a user waiting for check-in, for example, an upper area of the display 142).

  In step S113, the screen display control unit 160 displays a check-in machine for a heavy user on a certain area of the display 142.

  FIG. 7 is a flowchart showing a process in which the check-in machine 10 presents information on the display 142 to the user in the check-in procedure. The screen display control unit 160 performs the process illustrated in FIG. 7 by accepting an input operation for starting a check-in procedure by the user using, for example, the touch panel 141.

  In step S201, the screen display control unit 160 displays a screen prompting the user to input a reservation number using the two-dimensional code scanner 133 or the touch panel 141 (in order to present information to the user during the check-in procedure). For example, the area below the display 142).

  In step S203, the screen display control unit 160 transmits the reservation number acquired in step S201 to the server 20 and accepts a response from the server 20, whereby information on the person who is scheduled to board the check-in procedure (name of the person who plans to board) , Nationality of prospective passenger, address of prospective passenger, etc.). The screen display control unit 160 receives the estimated value of the congestion status of the airport from the server 20 and stores it in the storage unit 150 as the estimated congestion status value 152.

  In step S205, the screen display control unit 160 switches the language according to the nationality of the prospective boarding person based on the information of the prospective boarding person acquired in step S203, and provides operation guidance for the check-in procedure on the display 142. Display in the area.

  In step S207, the screen display control unit 160 determines information to be presented to the boarding person based on the estimated value of the congestion status of the airport acquired in step S205, and displays the determined information in a certain area of the display 142. To display. Specifically, the screen display control unit 160 urges the check-in procedure and security check of the prospective boarding person at the boarding gate when the airport is congested to a certain degree based on the estimated congestion state value 152. It is decided to present information that guides the scheduled passenger.

  In step S209, the screen display control unit 160 prints the boarding pass with the boarding pass printer 132 by receiving an input operation for completing the check-in procedure from the user via the touch panel 141 or the like.

<Screen display example>
As described above, the operations of the check-in machine 10 and the server 20 included in the check-in system of the present embodiment have been described. Here, a display example of the touch monitor 140 of the check-in machine 10 will be described.

  FIG. 8 is a diagram illustrating a display example of a screen on which the check-in machine 10 displays information directed to a user who is in the check-in procedure and information directed to a boarding person waiting for the check-in procedure on the display 142. .

  The state (A) in FIG. 8 is for displaying information for an operation screen display unit 182 that is an area for displaying information for a user who is in the check-in procedure and information for a boarding person waiting for the check-in procedure. The notification information display part 181 which is an area | region is shown.

  The state (B) and the state (C) in FIG. 8 are in a situation in which there is no user who has performed a check-in procedure for the check-in machine 10 and information is displayed to an unchecked boarding person. A display example is shown. The state (B) shows an example in which information is displayed on the display 142 in Japanese. The state (C) shows an example in which information is displayed on the display 142 in English.

  The control device 100 of the check-in machine 10 determines the display time of each language within a certain time according to the attribute (nationality, etc.) of the unchecked person. That is, as shown in step S103, the check-in machine 10 displays the display time of each language (time for displaying information in Japanese as shown in the state (B) and information in English as shown in the state (C). And a time for displaying information in another language (not shown). For example, the check-in machine 10 may set the display time in Japanese to zero when there is no boarding person who uses Japanese among unchecked-in persons. By determining the display time in each language according to the ratio of languages used by unchecked persons, information can be effectively presented to unchecked persons.

  In the state (B) and the state (C), the check-in machine 10 displays, on the notification information display unit 181, guidance information 183 that is information that prompts the unchecked person to move based on the estimated value of the congestion state of the airport. To do.

  Further, the check-in machine 10 displays the advertisement information 184 received from the server 20 on the notification information display unit 181 according to the attributes (nationality, address, sex, etc.) of the unchecked person. For example, the check-in machine 10 displays advertisement information 184 directed to boarding passengers of a nationality who occupies a majority among unchecked persons on the notification information display unit 181. In addition, for example, if the check-in machine 10 is biased by gender of unchecked persons (for example, gender exceeding the majority of unchecked persons (for example, the female ratio is 70% or more)), the check-in machine 10 depends on gender. The advertisement information 184 is displayed on the notification information display unit 181. For example, when the female ratio among unchecked persons is 70% or more, the check-in machine 10 displays the advertisement information 184 for women with priority over the advertisement for men.

  The check-in machine 10 displays an operation start acceptance button 185 that is a button for starting a check-in procedure on the operation screen display unit 182. The check-in machine 10 receives the user's touch operation on the operation start reception button 185, thereby starting the processing shown in FIG. 7 and receiving the check-in procedure.

  The state (D) and the state (E) in FIG. 8 show display examples in a situation where the user is performing a check-in procedure for the check-in machine 10.

  The state (D) shows an example in which information is displayed on the display 142 in Japanese for the user in the check-in procedure. The state (E) shows an example in which the operation guidance is displayed by switching the language from the state (D) according to the nationality of the user in the check-in procedure. As shown in the state (D), the check-in machine 10 displays on the operation screen display unit 182 a message prompting the user to input a reservation number using the two-dimensional code scanner 133 or the touch panel 141 (step S201). In the state (D), the check-in machine 10 displays the progress status of the user during the check-in procedure on the notification information display unit 181. The progress status icon 187 is an icon indicating the progress status of the user procedure. Here, when the user inputs the reservation number to the check-in machine 10, the check-in machine 10 transmits the reservation number to the server 20. The check-in machine 10 receives a response from the server 20 and acquires information on the user in the check-in procedure (step S203). Here, it is assumed that the user in the check-in procedure has booked an air ticket in English. In this case, as shown in the state (E), the check-in machine 10 displays an operation guide for the check-in procedure in the notification information display unit 181 in English which is a language used by the user at the time of reservation. Thereby, since the language setting is automatically switched when the user inputs the reservation number to the check-in machine 10, the convenience of the user is increased, and the possibility that the user is lost in the operation based on the language setting is reduced. The time required for check-in procedures can be shortened.

  The state (F) indicates an aspect in which the display 142 displays that the check-in machine 10 is a check-in machine for heavy users (step S113). In the notification information display unit 181, the check-in machine 10 displays that the check-in machine is a check-in machine for a repeater who uses an operation service provided by an airline a plurality of times. In addition, the check-in machine 10 displays on the operation screen display unit 182 that there is a service provided only for heavy users. In addition, it is good also as being able to utilize check-in by the check-in machine 10 even if it is not a heavy user. In this case, since the server 20 manages the number of times the flight service of each planned passenger is used as the number of repeats 261G, the coupon for using the service provided by the heavy user only for those who plan to use the heavy user boarding Printing may be limited to tickets.

<Modification>
As described above, the check-in machine 10 and the server 20 configuring the check-in system according to the embodiment have been described.

  In the embodiment, information to be presented to the user in the check-in procedure and information to be presented to the boarding person waiting for check-in are displayed on the same display 142. In addition, based on the check-in status of the operated flight, information corresponding to the attribute of the scheduled passenger who is waiting for check-in may be displayed on another display different from the check-in machine 10.

  The check-in machine 10 may print the information displayed on the display 142 and the advertisement information on the boarding pass output by the boarding pass printer 132 according to the check-in status of the operating flight and the congestion status of the airport.

  The check-in machine 10 may record the input operation for the user to complete the check-in procedure and transmit it to the server 20 after receiving the input operation for starting the check-in. For example, the time when the reading of the reservation number is completed by the two-dimensional code scanner 133 from the time when the user performs an input operation for starting the check-in procedure (the time when the input operation to the operation start acceptance button 185 is accepted) or the touch panel 141, the time for completing the input of the reservation number, the time for completing the reading of the passport, and the time for accepting that the user has confirmed the information such as the name of the scheduled passenger displayed on the display 142, Record various operation times such as the time until the user receives the boarding pass. Thereby, according to a user's attribute, the operation item which a user requires time can be specified. The check-in machine 10 can display, on the display 142, descriptions of operation items that require time in the attributes of the scheduled passengers waiting for check-in, and the convenience of the scheduled passengers is enhanced.

  In the description of the above embodiment, the processing performed by the check-in machine 10 may be performed by another device such as the server 20. For example, at least a part of the processing of the check-in machine 10 described with reference to FIG. 6 (for example, processing for determining the display time of each language in step S103, information to be presented to the boarding person in step S107 is determined. Processing or other processing) is performed by the server 20, and the check-in machine 10 may receive the processing result of processing performed by the server 20 from the server 20.

  Each device constituting the check-in system according to the present embodiment is realized by a processor and a program executed thereon. The program for realizing the present embodiment is provided by transmission / reception using a network via a communication interface.

  The embodiment disclosed this time should be considered as illustrative in all points and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.

  10 check-in machines, 20 servers, 31 security checkpoint installation terminal, 32 boarding gate installation terminal, 100 control device, 111 communication unit, 132 boarding pass printer, 133 two-dimensional code scanner, 140 touch monitor, 141 touch panel, 142 display, 150 storage unit, 151 language information, 152 congestion state estimated value, 153 advertisement information, 160 screen display control unit, 161 display control unit, 162 display screen acquisition unit, 163 reservation information acquisition unit, 181 notification information display unit, 182 operation screen Display unit, 183 guide information, 184 advertisement information, 185 operation start acceptance button, 186 notification message, 187 progress status icon, 202 communication unit, 206 storage unit, 207 control unit, 261 reservation information, 262 operation information, 263 advertisement information, 264 Congestion situation Value, 269 are going to ride in the vehicle's list, 271 reservation information transmission unit, 272 advertising information transmitting unit, 273 data receiving unit, 274 congestion estimation unit, 275 congestion transmission unit.

Claims (6)

A screen display device configured to display information about boarding a flight,
A monitor,
A controller configured to control the operation of the screen display device,
The controller is
A display controller configured to control display of the screen by the monitor;
Based on the check-in status of the flight that is accepting check-in procedures, information on operation guidance according to the attributes of the passengers in the check-in procedure, or passengers waiting for check-in who have not started the check-in procedure A display screen acquisition unit configured to acquire display screen data including at least one of information according to the attribute,
The display control unit displays the display screen data acquired by the display screen acquisition unit on the monitor. The acquisition of the display screen data by the display screen acquisition unit of the control unit means that the operation guide information for the check-in procedure according to the attribute of the passenger waiting for check-in, the passenger in the check-in procedure Including obtaining display screen data including at least one of check-in procedure progress information and information prompting passengers to move according to airport congestion,
The display control unit includes information on operation guidance for a check-in procedure according to an attribute of the passenger waiting for check-in, information on a progress status of the check-in procedure by the passenger in the check-in procedure, and congestion of an airport The screen display device according to claim 1, wherein data on the display screen including at least one of information that prompts a passenger to move in response to the display is displayed on the monitor. The display screen acquisition unit of the control unit acquiring the display screen data includes acquiring display screen data including information according to nationality information of the passenger waiting for check-in,
The screen display device according to claim 1, wherein the display control unit causes the monitor to display data of the display screen including information corresponding to nationality information of the passenger waiting for check-in.   The display control unit identifies the percentage of the language used by the prospective boarder based on the nationality information of the prospective boarder specified based on the reservation status of the flight ticket of the operated flight, and according to the identified percentage of the used language. The screen display device according to claim 3, wherein data of a display screen displayed on the monitor is switched. The screen display device
A reservation information acquisition unit configured to acquire airline ticket reservation information of a passenger who is going to check-in,
The acquisition of the display screen data by the display screen acquisition unit of the control unit is specified based on the reservation information by acquiring the reservation information of the prospective boarding person by the reservation information acquisition unit. Including obtaining data on the display screen including information on operation guidance for check-in procedures in a language corresponding to the nationality information of the prospective boarding person,
The display control unit causes the monitor to display data on the display screen including information on operation guidance for a check-in procedure in a language according to nationality information of the prospective boarder acquired by the display screen acquisition unit. The screen display apparatus of any one of Claim 1 to 4. The display screen acquisition unit of the control unit acquiring the data of the display screen includes information according to the number of times the passenger waiting for check-in has performed the check-in procedure in the past and boarded a flight. Including obtaining display screen data,
The said display control part displays the data of the said display screen containing the information according to the frequency | count that the passenger waiting for the check-in boarded the flight by the said monitor, The display of any one of Claim 1 to 5 Screen display device.

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